Call Center Jobs in Morocco

<p><br></p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission</font></font></b> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a Sales Development Representative (SDR), you will be involved in various tasks such as:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify, prospect and develop a portfolio of Mid-Market accounts via multi-channel actions (telephone, email, LinkedIn).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To qualify the needs of prospects and detect high-potential business opportunities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the decision-makers and understand the business and technological challenges of the organization.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize qualified appointments for sales teams and prepare the information necessary for the smooth running of exchanges.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up and reminders to prospects in order to optimize the conversion rate of opportunities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update the CRM, produce regular activity reports, and gather market trends and competitive information.</font></font></li> </ul> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Some reasons to join us</font></font></b> <p> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Quality of work life: Possibility of teleworking in Morocco as well as internationally and autonomy in the organization of your daily life, hybrid missions according to your preferences.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuous learning: access to training and certifications dedicated to your technology, personalized support and structured integration pathway.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diverse projects and high impact: work with major accounts in diversified sectors with stimulating business and technological challenges.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Cosyst me d'expertise: benefit from personalized technical support and active integration into our third-party SM communities.</font></font></li> </ul> <br><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma m (e) of a Bac+3 Bac+5 in Commerce, Marketing, Management or equivalent.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in B2B prospecting, ideally in a call center or remote sales environment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in marketing IT solutions or services is a real asset.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills in French; professional English is appreciated.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of digital prospecting tools, CRM and LinkedIn Sales Navigator</font></font></li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Key Account Manager is a customer-facing role responsible for ensuring the satisfaction, growth, and loyalty of our merchant clients. This role directly impacts our company's profitability by ensuring optimal use of our software and payment processing solutions.<br>This is a great opportunity for a motivated person to play a key role in the growth and success of our clients, thereby directly contributing to the overall success of our company.</p><br><br><ul><li><strong>Integrating clients:</strong> Oversee the client onboarding process, ensuring efficient product setup and implementation of services tailored to each merchant's specific needs.</li><li><strong>Customer Relationship Management:</strong> Develop and maintain strong relationships with our merchants, understanding their needs and business processes to provide them with the most suitable solutions.</li><li><strong>Promoting user engagement and processing:</strong> Foster a high level of user activity and increase the use of our payment processing solutions among clients.</li><li><strong>Customer loyalty and growth:</strong> Develop strategies to maximize customer lifetime value, encouraging renewals, upsells, and cross-sells.</li><li><strong>Problem Solving:</strong> Act as the point of contact for escalating customer issues, coordinating with internal teams to resolve them quickly and satisfactorily.</li><li><strong>Customer Satisfaction and Feedback:</strong> Monitor customer satisfaction levels and gather feedback to improve service.</li></ul> <br> <br> Required profile : <ul><li>Proven experience as an account manager or in a similar customer-facing role.</li><li>Experience as a team leader in a call center is a plus.</li><li>Knowledge of payment processing services is a plus.</li><li>Excellent communication and relationship management skills.</li><li>Strong problem-solving abilities and resilience in the face of challenges.</li><li>Ability to work within multidisciplinary teams.</li><li>High level of empathy and customer focus.</li><li>Bachelor's degree in business or a related field.&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Missions:*Advice and support for operational staff- Respond to operational staff requests on all HR topics (recruitment, staff administration, health insurance, payroll, labor law, compensation, performance management, training, career management, etc.).- Support managers in establishing a culture of performance, meritocracy, and fair treatment (monitoring absenteeism, performance management, internal mobility management, disciplinary management, etc.).- Assist operational staff in their HR-related decisions by helping them integrate the HR variable into their decisions (recruitment, disciplinary decisions, performance reviews, promotions, etc.).- Explain and ensure operational staff apply all HR procedures.- Update HR monitoring and reporting tools and send them to HR management monthly.- Develop all social dashboards to track activity (absenteeism, performance, turnover, compensation, leave, etc.)*HR Development- Coordinate, lead, and monitor the Onboarding Program,- Support managers in team development: determine support needs, define the training plan for employees in the scope of the function, prepare and support succession plans in coordination with HR management,- Update job descriptions and performance evaluation templates,- Deploy and lead actions following the annual employee satisfaction survey. <br> <br> Required profile : - With a Bachelor's or Master's degree in HR, you have at least 2 years of experience in a similar role.*Personal Skills:- Broad understanding of HR services- Dynamic- Good interpersonal skills, diplomacy- Professionalism- Listening and availability- Adaptability <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><b>HEOMI&nbsp;</b>is characterized by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. The company also integrates a more moderate <strong>innovation component</strong>, encouraging initiative and adaptability. Finally, a less dominant <strong>organizational dimension</strong> provides a structuring framework to support efficiency. </p><br><br> <br> Job : <p>Joining our call center means joining a structure where each function plays a key role in collective performance. Here's how our teams collaborate daily to support our growth:</p><br><br><p><strong>Business Development</strong>: you contribute to expanding our presence in the French market. You are proactive and bring new ideas.</p><br><br><p><strong>Marketing</strong>: you participate in the evolution of our service portfolio. You rely on feedback and your constant market watch to offer ever more adapted solutions.</p><br><br><p><strong>IT</strong>: You develop high-value technical solutions and provide support for our innovative projects. You play a central role in deploying efficient and secure tools.</p><br><br><p><strong>Management &amp; Administration and HR</strong>: You are a pillar of smooth internal operations. You ensure administrative management by handling accounting, invoicing, treasury, and the organization/optimization of internal resources. </p><br><br> <br> <br> Required profile : <p>A graduate of a top business or engineering school, or with a university degree, whether you are a beginner or experienced, your personality and uniqueness will make the difference.</p><br><br><p>Your dynamism, your passion for the job, your team spirit, your adaptability, and your desire to learn are your greatest assets for success with us.</p><br><br><p>We offer you a stimulating work environment, attentive management, modern methods, and concrete responsibilities to build your professional success together.</p><br><br> <br><br> </div>

<p><b>Job Summary</b></p><p>External Opportunity -&nbsp; Foundever is recruiting one (01) Sales Coach on behalf of a telephone operator in Casablanca/CNP.</p><p><br></p><p>Main mission:</p><p><br></p><p>The Sales Coach's mission is to&nbsp; boost the sales performance of the teams , by motivating the sales force, implementing motivational actions and monitoring results in order to achieve sales objectives.</p><p><br></p><p>Activities and responsibilities:</p><p><br></p><p>Sales team motivation:</p><p><br></p><p>To lead the teams of sales advisors on a daily basis</p><p>Implement sales challenges (individual and team-based)</p><p>Motivating and uniting teams around sales objectives</p><p>Create a positive business dynamic on set</p><p>Performance monitoring:</p><p><br></p><p>Monitor business indicators by activity.</p><p>Analyze individual and collective results</p><p>Propose corrective actions to improve performance</p><p>Participate in sales briefings and debriefings</p><p>Support and skills development:</p><p><br></p><p>Providing support to customer advisors in the field (listening, coaching, double listening)</p><p>Identify sales training needs</p><p>Contribute to the improvement of sales pitches and scripts</p><p>Sharing good business practices</p><p>Implementation of commercial actions:</p><p><br></p><p>Deploy commercial operations (offers, promotions, call campaigns)</p><p>Ensure that the teams have a clear understanding of the offers</p><p>Ensure compliance with procedures and sales pitch</p><p>Communication and coordination:</p><p><br></p><p>To bridge the gap between sales management, supervisors, and teams</p><p>Gathering field information (obstacles, opportunities, customer feedback)</p><p>Participate in the continuous improvement of business processes</p><p>Main responsibilities</p><p>Required skills:</p><p><br></p><p>Bac+2 to Bac+5 in business, management, communication, human resources or a similar field.</p><p>Minimum 2-3 years experience in a commercial environment , ideally in a contact center / customer relations / telesales.</p><p>Prior experience in&nbsp; coaching, training, mentoring or team leadership&nbsp; is highly desirable.</p><p>Expertise:</p><p><br></p><p>Remote sales techniques</p><p>Motivating and leading sales teams</p><p>Analysis of Key Performance Indicators (KPIs)</p><p>Proficiency in tools (CRM, reporting tools)</p><p>Good command of Microsoft Office.</p><p>&nbsp;Interpersonal skills:</p><p><br></p><p>Leadership and interpersonal skills</p><p>Pedagogy and coaching skills</p><p>Dynamism, responsiveness and team spirit</p><p>Ability to work under pressure and with quantifiable objectives</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Role Profile: Customer Service and Sales Assistant</strong><strong>1. Role Purpose</strong><p>The purpose of this role is to:</p><br><br><ul><li><p>Represent the British Council professionally and deliver a high-quality, integrated enquiry and consultancy service across all English and Exams products and services.</p><br><br></li><li><p>Demonstrate the required attitudes, behaviours, skills, and knowledge in line with British Council Customer Service Standards.</p><br><br></li><li><p>Promote and cross-sell British Council products and services to achieve sales targets, KPIs, and support Teaching Centre and Exams teams in meeting annual business objectives.</p><br><br></li></ul><strong>2. Role Context</strong><ul><li><p>The Customer Services and Sales Team works on a shift basis to accommodate customer needs within operational constraints.</p><br><br></li><li><p>The role may require occasional work outside standard hours, including weekends. Any additional hours will be compensated according to British Council policy.</p><br><br></li><li><p>Post holders may be assigned to specialised hubs or teams and rotated regularly to gain wider skills and experience.</p><br><br></li></ul><strong>3. Key Responsibilities / Main Accountabilities</strong><strong>A. Customer Enquiries (New &amp; Existing)</strong><ul><li><p>Greet and serve face-to-face customers and respond to enquiries via walk-ins, phone, email, and social media professionally and politely.</p><br><br></li><li><p>Encourage customers to book placement tests, consultations, register for exams, or attend events.</p><br><br></li><li><p>Create and update CRM accounts, leads, opportunities, and cases to maintain accurate interaction history.</p><br><br></li><li><p>Follow up on consultations, registrations, and events as reminders.</p><br><br></li><li><p>Provide one-stop solutions or forward queries/complaints to the appropriate team for timely follow-up.</p><br><br></li><li><p>Process refunds and transfer requests in line with policy.</p><br><br></li></ul><strong>B. Sales</strong><ul><li><p>Meet or exceed sales targets (new and existing students) and KPIs.</p><br><br></li><li><p>Administer placement tests and provide consultation on British Council courses, acting as the Single Point of Contact from enquiry to sale.</p><br><br></li><li><p>Register exam candidates professionally and efficiently.</p><br><br></li><li><p>Cross-sell relevant British Council services and products.</p><br><br></li><li><p>Conduct after-sales follow-up and encourage re-registration for upcoming terms.</p><br><br></li><li><p>Make outbound calls to prospective and existing candidates to increase conversion rates.</p><br><br></li></ul><strong>C. Registration &amp; Financial Compliance</strong><p>In alignment with the regional cash handling policy:</p><br><br><ul><li><p>Collect income and record transactions accurately in SAP or other financial systems.</p><br><br></li><li><p>Reconcile and post all collected income daily.</p><br><br></li><li><p>Meet financial, audit, and reporting requirements and report discrepancies promptly.</p><br><br></li></ul><strong>D. Product and Offer Knowledge</strong><ul><li><p>Maintain up-to-date product knowledge through training and class observations.</p><br><br></li><li><p>Stay informed of pricing, offers, and discounts.</p><br><br></li></ul><strong>E. Systems and Record-Keeping</strong><ul><li><p>Use systems such as CRM, call centre tools, TCMS, and online booking platforms effectively.</p><br><br></li><li><p>Maintain and update databases, statistics, and reports accurately and on time.</p><br><br></li></ul><strong>F. Other Support Duties</strong><ul><li><p>Participate in sales and marketing events to generate leads and promote services.</p><br><br></li><li><p>Ensure front-of-house and consultation areas are stocked with updated promotional materials.</p><br><br></li><li><p>Provide verification services for UK certificates.</p><br><br></li><li><p>Conduct surveys or gather customer insights.</p><br><br></li><li><p>Observe Teaching Centre classes or visit exam venues as required.</p><br><br></li></ul><strong>G. Cluster Support</strong><ul><li><p>Support colleagues across the cluster to ensure smooth operations.</p><br><br></li><li><p>Participate in events such as Open Days, Parent Events, Seminars, Receptions, and Offsite Promotions.</p><br><br></li><li><p>Perform other duties as assigned by the Line Manager.</p><br><br></li></ul><strong>4. Person Specification</strong><strong>A. Skills</strong><ul><li><p>Strong communication skills and proven ability to build rapport with customers.</p><br><br></li></ul>British Council Core Skills:<ul><li><p><strong>Communicating &amp; Influencing (Level 1):</strong> Listens actively and communicates clearly with accuracy and awareness of diverse audiences.</p><br><br></li><li><p><strong>Analysing Data &amp; Problems (Level 1):</strong> Breaks down problems systematically and takes appropriate action.</p><br><br></li><li><p><strong>Using Technology (Level 1):</strong> Competent in using office software and British Council systems.</p><br><br></li><li><p><strong>Planning &amp; Organizing (Level 1):</strong> Plans own work effectively for routine tasks.</p><br><br></li></ul><strong>B. Knowledge and Experience</strong><ul><li><p><strong>Essential:</strong> Customer service and sales experience.</p><br><br></li><li><p><strong>Desirable:</strong> Tele-sales, education sector experience, and CRM knowledge.</p><br><br></li></ul><strong>C. Education &amp; Qualifications</strong><ul><li><p><strong>Minimum:</strong> High School Certificate.</p><br><br></li><li><p><strong>Desirable:</strong> University degree.</p><br><br></li></ul><strong>D. Languages</strong><ul><li><p><strong>Essential:</strong> Good written and spoken English.</p><br><br></li></ul><strong>5. Additional Role Requirements</strong><ul><li><p>Candidates must ensure they have legal right to live and work in the country where the role is based.</p><br><br></li><li><p>Visa support may be provided at the discretion of the British Council and should be checked with HR.</p><br><br></li></ul><strong>6. British Council Values and Behaviours</strong><p>These values guide decision-making, interactions, and behaviour at all levels and will be assessed during selection:</p><br><br><ul><li><p><strong>Open and Committed</strong></p><br><br></li><li><p><strong>Expert and Inclusive</strong></p><br><br></li><li><p><strong>Optimistic and Bold</strong></p><br><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit </span><span>www.dpdhl.jobs/express</span></p><br><br><p><strong><span>ABOUT THE ROLE:</span></strong></p><br><br><p><span>The Customs Clearance Support Agent is responsible primarily of notifying over the phone or in writing our Into Bond Shipment’s customers through our DHL’s Customer Contact Centre and he/she shall be the most knowledgeable, courteous, efficient, confident and proactive point of contact for both DHL’s customers and the DHL network.</span></p><br><br><p><strong><span>YOUR TASKS:</span></strong></p><br><br><ul><li><span>To Call or Email In bond Customers for a range of DHL services and accurately input relevant data into DHL applications DCE “Respect also CODES”</span></li><li><span>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries to SCS (clearance by DHL).</span></li><li><span>Identify potential for selling Clearance with DHL service during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL GTW revenue.This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections (if any) and closing the transaction by successfully securing their purchase of the offered services.</span></li><li><span>To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices (SCS and POA), clearance times, customs paperwork requirements, country-specific requirements (including potential customs clearance delays). To lodge a trace when necessary ensuring that the customer receives service regarding their issues using SPARK sys.</span></li></ul><br><ul><li><span>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.</span></li><li><span>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.</span></li><li><span>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.</span></li><li><span>Be professional with Front Liners colleagues to ensure a smooth data transmission via DCE. </span></li><li><span>Act as a backup for the CIA when needed</span></li><li><span>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times. </span></li><li><span>Undertake any other related tasks or responsibilities as reasonably directed or required</span></li><li><span>Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance our customers’ experience with DHL..</span></li></ul><p><strong><span>YOUR PROFILE: </span></strong></p><br><br><br><p><strong><u>Essential</u></strong></p><br><br><ul> <li><span>Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</span></li> <li><span>Good spoken and written command of the French/English language with a cheerful, confident, professional and courteous tone</span></li> <li><span>Excellent interpersonal skills and relates well with a wide range of people/customers </span></li> <li><span>Experience in resolving straight forward customer conflict</span></li> <li>Demonstrated excellent attention to detail</li> <li><span>Demonstrated ability to work effectively as part of a busy team</span></li> <li><span>Basic computer skills including the ability to navigate around a computer</span></li> <li><span>Ability to work flexible rostered hours, including scheduled breaks</span></li> </ul><br><p><strong><u>Desirable</u></strong></p><br><br><ul> <li>Previous Customs Clearance domain experience</li> <li><span>Previous experience of Call-Center/telephone and/or electronic order booking systems </span></li> </ul><p><span><span>·</span></span><span>Demonstrable success in achieving targets through selling services and products</span></p><br><br><br> </div>

<div ><p><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p><span>Would you like to become part of the world's most international company in the world?</span></p><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p><span>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit  </span><a href="http://www.dpdhl.jobs/express"><span>www.dpdhl.jobs/express</span></a><span></span></p><p><strong><span >ABOUT THE ROLE:</span></strong><span ></span></p><p><span>The Customs Clearance Support Agent is responsible primarily of notifying over the phone or in writing our Into Bond Shipment’s customers through our DHL’s Customer Contact Centre and he/she shall be the most knowledgeable, courteous, efficient, confident and proactive point of contact for both DHL’s customers and the DHL network.</span></p><p><strong><span >YOUR TASKS:</span></strong></p><ul><li><span>To Call or Email In bond Customers for a range of DHL services and accurately input relevant data into DHL applications DCE “Respect also CODES”</span></li><li><span>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries to SCS (clearance by DHL).</span></li><li><span>Identify potential for selling Clearance with DHL service during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL GTW revenue.<span>  </span>This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections (if any) and closing the transaction by successfully securing their purchase of the offered services.</span></li><li><span>To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices (SCS and POA), clearance times, customs paperwork requirements, country-specific requirements (including potential customs clearance delays). To lodge a trace when necessary ensuring that the customer receives service regarding their issues using SPARK sys.</span></li></ul><span></span><p ><span></span></p><ul><li><span>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.</span></li><li><span>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.</span></li><li><span>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.</span></li><li><span>Be professional with Front Liners colleagues to ensure a smooth data transmission via DCE. </span></li><li><span>Act as a backup for the CIA when needed<span>  </span></span></li><li><span>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times. </span></li><li><span>Undertake any other related tasks or responsibilities as reasonably directed or required</span></li><li><span>Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance our customers’ experience with DHL..</span></li></ul><span></span><span></span><p><strong><span >YOUR PROFILE: </span></strong></p><p class="MsoListParagraph" ><br></p><p><strong><u>Essential</u></strong></p><ul > <li ><span>Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</span></li> <li ><span>Good spoken and written command of the French/English language with a cheerful, confident, professional and courteous tone</span></li> <li ><span>Excellent interpersonal skills and relates well with a wide range of people/customers </span></li> <li ><span>Experience in resolving straight forward customer conflict</span></li> <li >Demonstrated excellent attention to detail</li> <li ><span>Demonstrated ability to work effectively as part of a busy team</span></li> <li ><span>Basic computer skills including the ability to navigate around a computer</span></li> <li ><span>Ability to work flexible rostered hours, including scheduled breaks</span></li> </ul><p ><span></span></p><p ><strong><u>Desirable</u></strong></p><ul > <li >Previous Customs Clearance domain experience</li> <li ><span>Previous experience of Call-Center/telephone and/or electronic order booking systems </span></li> </ul><p class="MsoListParagraph" ><span ><span>·<span Times New Roman";">       </span></span></span><span>Demonstrable success in achieving targets through selling services and products</span></p></div><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p>Our corporate culture is built on a strong belief: sustainable performance is driven above all by the <strong>commitment</strong> of the women and men who make up our company. We foster an environment based on <strong>trust</strong>, <strong>teamwork</strong>, <strong>responsibility</strong> and <strong>innovation</strong>, while placing people at the heart of everything we do. Guided by the values of the <strong>AXA Group</strong>, we encourage talent diversity, continuous skills development and a culture of engagement that enables everyone to grow, take initiative and make a positive impact every day. </p><br><br> <br> Job : <p>Join our company, a major player in the <strong>Insurance</strong> sector, for a stimulating position as an <strong>HRBP</strong>. You will join a dynamic team within our establishment in <strong>Fes</strong>, <strong>Morocco</strong>. Your role will be central in aligning HR strategies with business objectives, thus contributing to our collective success.</p><br><br><p>Your actions will aim to <strong>optimize talent management</strong> and support team development. You will be a key partner for managers, assisting them in implementing HR policies and fostering a high-performing and fulfilling work environment.</p><br><br><p>Your main missions will include:</p><br><br><ul><li>Support managers in defining and implementing their HR strategy.</li><li>Manage recruitment, onboarding, and employee development processes.</li><li>Ensure compliance with HR policies and labor law.</li><li>Contribute to performance management and career management.</li><li>Participate in social relations management and risk prevention.</li><li>Be a trusted advisor for teams on all human resources related issues.</li></ul><p>You will also be involved in cross-functional projects aimed at improving the employee experience and organizational efficiency.</p><br><br> <br> Required profile : <p>A <strong>Master's degree (Bac +5) or higher</strong> is required, ideally with significant experience in <strong>Call Center</strong> professions.</p><br><br><p>Solid professional experience of <strong>5 to 10 years</strong> in generalist or specialized HR roles is expected. In-depth knowledge of the insurance and brokerage sector would be a considerable asset.</p><br><br><p>To succeed in this role, it is essential to have excellent <strong>communication</strong>, <strong>interpersonal</strong>, and <strong>negotiation</strong> skills. You must demonstrate <strong>autonomy</strong>, a strong <strong>analytical ability</strong>, and a talent for <strong>problem-solving</strong>. A solid understanding of business issues and the ability to work closely with management will be crucial.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a true strategic leader, you will manage, develop, and lead a team of trainers responsible for upskilling the employees of the CSP.</p><br><br><p>Main tasks:</p><br><br><p>1. Team Management:<br>•Set objectives for your team, conduct performance reviews, and organize regular meetings.<br>•Manage daily operations (coaching, conflicts, requests, attendance monitoring) and implement actions to maintain cohesion and a good working atmosphere.<br>•Provide interim management for your colleagues if necessary and ensure compliance with internal procedures and regulations.</p><br><br><p>2. Activity Management:<br>•Conduct regular assessments to identify training needs and design/monitor the skills development plan aligned with company objectives.<br>•Oversee the creation and updating of educational content (e-learning, in-person, etc.) and ensure the compliance of materials.<br>•Track performance KPIs, implement corrective actions, and maintain pedagogical awareness (innovative customer relations methods).<br>•Act as an information relay, both upwards and downwards, with management.</p><br><br><p>3. Individual Support:<br>•Identify individual needs, develop development plans, and support your employees (coaching, mentoring).<br>•Identify talents and propose suitable career paths within the team.</p><br><br> <br> <br> Required profile : <p>•Degree: Minimum Bachelor's degree +4 years of higher education<br>•Experience: Minimum 7 years of overall professional experience, including at least 3 years of specific and confirmed experience in designing and managing training plans (ideally in the insurance call center sector).</p><br><br><p>Key skills expected:<br>•Expert Level: Design/deployment of strategic programs, management of a multidisciplinary team, strong leadership (change management), and influential communication with all hierarchical levels.<br>•Confirmed Level: Mastery of pedagogical engineering and content creation tools (blended learning, LMS), facilitation of decision-making committees, performance/cross-functional project management, rigor, time management, and sense of innovation.</p><br><br><p><u>Social and other benefits:</u></p><br><br><ul><li>Meal voucher bonus of 500 Dhs</li><li>Axa Health Insurance (95% coverage)</li><li>Salary advance from 3 months of seniority</li><li>EID bonus</li><li>Salary evolution based on goal achievement</li><li>Working hours of 44H per week, Monday to Friday</li></ul><p>Do you want to advance your career in a dynamic environment that will value and develop your skills, and offer you the opportunity to gain autonomy and responsibility? Join us and apply!</p><br><br> <br><br> </div>

<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Their mission</font></font> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a recruiter, you have a key role that includes the following tasks:</font></font></p> <ul> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcome candidates</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and inform them about the recruitment process, the position, the company and its benefits.</font></font></li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct telephone selection interviews</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and evaluate the candidates according to the requirements of the position.</font></font></li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct personal interviews</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and monitor the progress of the assessment tests.</font></font></li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write up transcripts of the job interviews.</font></font> </li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update the application status in the information system.</font></font> </li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assign candidates according to their profiles</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and the requirements of the requesting service.</font></font></li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Represent the company at job fairs</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and promote the profession of customer advisor.</font></font></li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Build a pool of candidates</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> to be able to respond quickly to recruitment needs.</font></font></li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularly follow up on the integration of candidates</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and initiate necessary replacements in coordination with the recruiter.</font></font></li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Work closely with the production teams and the sourcing service</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> .</font></font></li> </ul> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, the appreciation and well-being of our talent is our priority. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for ethical and fair development.</font></font> </li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Career development opportunities.</font></font> </li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive remuneration package that includes a performance-based bonus.</font></font> </li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional social benefits:</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Health insurance, company pension scheme after one year of employment and registration, catering service at discounted prices, fitness room with an on-site trainer. Access is free (this benefit applies at locations with a fitness room).</font></font></li> <li> <font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The possibility of registration in the company daycare center</font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> (applies at locations that have such a facility) or a daycare subsidy.</font></font></li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The profile of our game-changers</font></font></b> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for a talent who:</font></font></p> <ul> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ideally, they have a higher education in the field of human resources.</font></font></b> </li> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">German and French are perfectly fluent in both spoken and written form.</font></font></b> </li> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">has 3-4 years of successful experience in a similar position, ideally in call centers.</font></font></b> </li> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knows the techniques of mass recruiting.</font></font></b> </li> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Recognized for his ability to provide a good candidate experience.</font></font></b> </li> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">possesses an active listening ability.</font></font></b> </li> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He is known for his interpersonal skills and team spirit.</font></font></b> </li> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">It is results-oriented.</font></font></b> </li> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">possesses analytical and synthetic capabilities.</font></font></b> </li> <li> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Can work in a multi-client organization.</font></font></b> </li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><em><strong>This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.</strong></em><br>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.</li><li>Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proven track record of leadership success and solid presentation skills. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities.</li><li>Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Operates effectively in a matrix environment.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas.</li><li>Preferred: Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred.</li><li>Preferred: Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders</li><li>Preferred: English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials&nbsp;</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.&nbsp;</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.&nbsp;Driving a personal auto or company car or truck, or a powered piece of material handling equipment.&nbsp;</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our business development, we are looking for a B2B Site Manager to lead all commercial and operational activities of our site.</p><br><br><p>As the true manager of the site's performance, your mission will be to ensure the achievement of commercial and operational objectives, to supervise management teams, and to implement the necessary actions for continuous performance improvement.</p><br><br><p>You will be the main point of contact for management and will be responsible for the smooth running and development of the business.</p><br><br><p>Your main missions<br><strong>Operational Management</strong></p><br><br><ul><li>Lead the overall site activity and ensure objectives are met.</li><li>Supervise sales teams and managers.</li><li>Monitor site performance indicators daily.</li><li>Analyze results and identify areas for improvement.</li><li>Implement and monitor action plans.</li><li>Ensure compliance with procedures and quality standards.</li><li>Optimize operational organization and processes.</li></ul><p><strong>Management</strong></p><br><br><ul><li>Supervise and support managers and team leaders.</li><li>Set objectives and monitor their achievement.</li><li>Support managers in developing their teams.</li><li>Participate in the recruitment and onboarding of key profiles.</li><li>Identify training needs and support team skill development.</li><li>Maintain a dynamic, demanding, and performance-oriented work environment.</li></ul><p><strong>Commercial Management</strong></p><br><br><ul><li>Oversee the site's sales performance.</li><li>Monitor key KPIs: call volume, contact rate, conversion, revenue, productivity, etc.</li><li>Identify levers for improving sales performance.</li><li>Participate in defining and evolving the sales strategy.</li><li>Ensure the quality of sales pitches and adherence to processes.</li><li>Participate in management meetings and present results to leadership.</li></ul><p><strong>Reporting and Continuous Improvement</strong></p><br><br><ul><li>Produce regular reports on activity and performance.</li><li>Analyze the gaps between objectives and results.</li><li>Propose corrective actions and ensure their follow-up.</li><li>Implement a culture of performance and continuous improvement.</li><li>Collaborate with various company departments to optimize the entire operational chain.</li></ul> <br> <br> Required profile : <p>Candidate Profile</p><br><br><ul><li>Higher education in sales, management, business, or a similar field.</li><li>Proven experience in managing a B2B activity or a contact center.</li><li>Significant experience in managing managers and sales teams.</li><li>Experience in B2B prospecting, telesales, or business development.</li><li>Very good command of commercial and operational performance indicators.</li><li>Excellent analytical and decision-making skills.</li><li>Natural leadership and ability to unite teams.</li><li>Strong results orientation.</li><li>Excellent oral and written communication skills in French.</li><li>Autonomy, rigor, organization, and a sense of responsibility.</li></ul> <br><br> </div>

<p>Help Travelers When They Need It Most. Customer Service Representative Casablanca, Morocco | On-site | Full-time Most customer service roles are about answering questions. This one is about taking ownership. At Nuit e, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. You ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer. If you re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you ll feel at home here. What you ll be doing As a Customer Service Representative, you ll help customers and partners find the right answer and move their cases forward. You ll: Handle customer and partner enquiries through phone, email, and ticketing channels. Listen carefully, understand the issue, and provide accurate information. Manage inbound and outbound communications. Investigate booking-related concerns, complaints, and disputes. Coordinate with hotels, partners, and internal teams to find solutions. Keep customers informed while their cases are being investigated. Maintain clear and accurate records of every interaction. Escalate complex cases while continuing to take ownership of the customer experience. Share recurring issues and ideas that could improve our tools and processes. Why this role is different This isn t a traditional call-centre role where success is measured only by how quickly you finish a conversation. You ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances. You ll need to listen, investigate, collaborate, and communicate clearly. The objective isn t simply to close a ticket it s to help the customer reach the right outcome. The kind of problems you ll solve A customer contacts us because the information on their booking doesn t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed? A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward? You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for someone who Has 1 2 years of experience in customer service or a similar customer-facing role. Communicates confidently in French, Arabic, and English. Listens carefully and communicates with empathy and professionalism. Stays calm when handling complaints or time-sensitive situations. Takes ownership and follows through until a case is resolved. Has strong problem-solving and analytical skills. Is comfortable working across different systems and learning new tools. Has good data-entry, typing, and general computer skills. Is detail-oriented and able to manage several priorities. Is open to rotating day, night, weekend, and public-holiday shifts. Can work from our Casablanca office. Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn t essential.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Drive and facilitate service excellence within Customer Service by implementing continuous improvement programs, supporting performance development initiatives, enhancing team capabilities and identifying opportunities to improve customer experience, operational efficiency and service quality across the Customer Service function.</em> </p><br><br><strong>YOUR TASKS :</strong><ul><li>Support Customer Service managers in monitoring service quality, performance standards and continuous improvement initiatives. </li><li>Assist in the administration and follow-up of quality audits to ensure achievement of customer service objectives. </li><li>Work closely with Customer Service leadership teams to identify training needs and develop employee skills. </li><li>Support onboarding programs, induction training and post-training evaluations for new team members. </li><li>Conduct performance analysis and recommend development actions based on service results, trends and improvement opportunities. </li><li>Manage customer follow-up activities and ensure adherence to customer contact and response objectives. </li><li>Analyze Voice of Customer feedback and coordinate improvement actions with relevant departments. </li><li>Collaborate with Regional Office teams to deploy Customer Service initiatives, projects and service excellence programs. </li><li>Support Mystery Shopper programs and service quality benchmarking exercises. </li><li>Conduct root cause analysis (RCA) on service incidents and identify corrective and preventive actions. </li><li>Perform call monitoring, service audits and quality reviews to ensure adherence to customer service standards. </li><li>Participate in customer visits alongside Sales teams when required and contribute to customer experience improvement initiatives. </li><li>Develop, monitor and report on performance metrics and customer service KPIs. </li><li>Support the maintenance of training databases, procedures, work instructions and operational documentation. </li><li>Contribute to process improvement projects, benchmarking studies and customer service development strategies. </li><li>Promote a high-performance culture focused on employee development, customer satisfaction and operational excellence. </li></ul><strong>YOUR PROFILE :</strong><p>Bachelor's Degree or equivalent qualification.</p><br><br><p>3 to 5 years of experience in Customer Service, Customer Experience, Performance Development, Quality Assurance or a related function. </p><br><br><p>Experience in designing and delivering training programs and coaching initiatives. </p><br><br><p>Experience in contact center operations and customer service environments. </p><br><br><p>Experience within the Express, Logistics or Service Industry is an advantage. </p><br><br><p>Strong analytical and problem-solving capabilities.</p><br><br><p>Excellent presentation, communication and stakeholder management skills. </p><br><br><p>Advanced proficiency in Microsoft 365 applications. </p><br><br><p>Knowledge of DHL systems and Power Apps is considered an asset.</p><br><br><p>Good command of <strong>French and English</strong>, both spoken and written.</p><br><br><p>Strong project management, organizational and leadership skills. </p><br><br><p><strong>Competencies:</strong></p><br><br><p>Customer Orientation: Focuses on understanding customer needs and delivering high-quality service experiences. </p><br><br><p>Planning &amp; Organizing: Effectively manages priorities, resources and improvement initiatives to achieve objectives.</p><br><br><p>Decision Making: Makes informed decisions based on performance analysis and business requirements. </p><br><br><p>Developing People: Supports employee growth through coaching, mentoring and capability development. </p><br><br><p>Building &amp; Leading Teams: Encourages collaboration, engagement and high performance across teams. </p><br><br><p>Influencing: Gains commitment and drives positive change across stakeholders and departments. </p><br><br><p>Communication: Delivers clear, concise and impactful communication to all audiences. </p><br><br><p>Commitment to Excellence: Continuously seeks opportunities to improve service quality, processes and results</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Un hôtel qui fait que chaque instant compte</p><br><p>Idéalement situé au centre de Casablanca et à quelques pas des sites de la ville, le Novotel Casablanca City Center compte 281 pièces climatisées, modernes et spacieuses. Accueillant à la fois les touristes et les voyageurs d’affaires, notre hôtel propose un accès gratuit au WIFI dans tout le bâtiment, un centre d’affaires en libre-service et 4 salles de réunion. Il y a aussi un centre de remise en forme, un bar et un restaurant international pour se détendre.</p><br><p>L’hôtel Novotel Casablanca City Center est la base idéale pour explorer les attractions touristiques de la ville. Notre hôtel est situé à 10 minutes à pied de la vieille médina et de la place Mohammed V. La mosquée Hassan II se trouve à seulement 1,2 mile (2 km) et notre hôtel est situé au centre-ville, avec accès à de nombreux bars, boutiques et restaurants. Enfin, les visiteurs peuvent atteindre l’aéroport Mohammed V en 45 minutes.</p><br><p>L’hôtel Novotel Casablanca est idéalement situé près de la Corniche animée, du centre commercial Morocco, de la mosquée Hassan II et du centre-ville, offrant un accès facile aux attractions culturelles, aux boutiques et aux restaurants.</p><br><p>Vous cherchez un hôtel à Casablanca pour des voyages d’affaires ou des escapades de loisirs ? Novotel Casa City Center est votre endroit idéal où séjourner. Mon équipe et moi avons hâte de vous accueillir.</p><br><br>Description du poste<br><br><p><strong>Maintenance des installations</strong></p><br><ul><li>Effectuer les opérations de maintenance préventive et corrective des équipements et installations de l’hôtel.</li><li>Assurer les interventions de dépannage dans les chambres, les espaces communs et les locaux techniques.</li><li>Contrôler régulièrement le bon fonctionnement des installations électriques, sanitaires, climatiques et autres équipements techniques.</li><li>Identifier les dysfonctionnements et intervenir dans les meilleurs délais.</li><li>Assurer le suivi des interventions et signaler les anomalies au Responsable Maintenance.</li></ul><p><strong>Entretien et sécurité</strong></p><br><ul><li>Veiller au bon état des équipements et installations techniques.</li><li>Respecter les consignes de sécurité et les procédures internes.</li><li>Participer à la prévention des risques techniques et signaler toute situation présentant un danger.</li><li>Maintenir les locaux techniques propres et en bon état.</li></ul><br>Informations supplémentaires<br><br><p><strong>Suivi et coordination</strong></p><br><ul><li>Renseigner les fiches ou outils de suivi des interventions.</li><li>Participer au suivi des stocks de pièces et consommables nécessaires aux interventions.</li><li>Collaborer avec les différents services de l’hôtel afin de répondre rapidement aux demandes d’intervention.</li></ul><p>Participer aux travaux et interventions réalisés par les prestataires externes lorsque nécessaire</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>NOTE: This is a FULLY remote role, but the candidate must be within </span></strong><u><span>EMEA</span></u><strong><span> to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing</span></strong></p><br><p><span>Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.</span></p><br><p><span>Profitable, high-growth, and the first short-term rental PMS unicorn . Join us at our most exciting stage yet! Learn more about our recent valuation and story </span><u><span>here</span></u><span>.</span></p><br><strong><span>About the role</span></strong><p>Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets.</p><br><p>In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings. You’ll work primarily with customers in French and English. <strong><u>You must have C2-level French and English language skills to be considered for the role.</u></strong> </p><br>Your mission<ul><li><p>Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries.</p><br></li><li><p>Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations.</p><br></li><li><p>Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.</p><br></li><li><p>Document and track customer inquiries, issues, and resolutions in our support system.</p><br></li><li><p>Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation.</p><br></li><li><p>Assist with product demonstrations and customer training sessions when needed.</p><br></li><li><p>Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.</p><br></li></ul><br><ul><li><p><span>2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment.</span></p><br></li><li><p><span>Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectively.</span></p><br></li><li><p><span>C2-level French and English proficiency, including excellent written and spoken communication skills. </span>You’ll support customers in both languages via phone, chat, and email.</p><br></li><li><p><span>Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET.</span></p><br></li><li><p><span>Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support.</span></p><br></li></ul><strong><span>What we offer</span></strong><ul><li><p><strong><span>Competitive Compensation:</span></strong><span> We offer competitive pay based on market rates in the country of the applicant.</span></p><br></li><li><p><strong><span>100% Remote:</span></strong><span> Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).</span></p><br></li><li><p><strong><span>Equity:</span></strong><span> Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.</span></p><br></li><li><p><strong><span>Values-Driven Leadership:</span></strong><span> Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.</span></p><br></li><li><p><strong><span>Professional Growth:</span></strong><span> Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.</span></p><br></li><li><p><strong><span>Annual Paid Leave:</span></strong><span> The specific amounts vary by country and are aligned with country and/or contract-specific norms.</span></p><br></li><li><p><strong><span>Geographic Specific Benefits:</span></strong><span> As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.</span></p><br></li><li><p><strong><span>Dynamic Team Culture:</span></strong><span> As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).</span></p><br></li></ul><p><span>Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.</span></p><br> </div>

<p><br></p> <p> </p> <b>What You Will Be Doing at Arrow</b> <p>As a Data Center Inside Sales Representative (Italian Speaking), you will be responsible for supporting and developing business relationships with a portfolio of key Italian-speaking customers in the Data Center solutions space. Your role will involve managing the entire sales cycle from quote to delivery, collaborating closely with suppliers, internal teams, and field sales to provide the best service and drive revenue growth.</p> <b>Your responsibilities will include:</b> <ul> <li> <p>Managing and growing a portfolio of data center customers through daily contact via phone and email.</p> </li> <li> <p>Preparing and processing quotes, including complex configurations related to servers, storage, and networking.</p> </li> <li> <p>Supporting sales by identifying upsell opportunities and aligning solutions to customer needs.</p> </li> <li> <p>Collaborating with Field Sales Representatives, product specialists, and supplier contacts to deliver value-added services.</p> </li> <li> <p>Tracking orders, managing backlogs, troubleshooting issues, and ensuring on-time delivery.</p> </li> <li> <p>Maintaining accurate records in CRM/ERP systems and reporting on account activity.</p> </li> <li> <p>Acting as a point of contact for post-sales support and helping resolve delivery or service concerns.</p> </li> </ul> <br><p><strong>Desired Candidate Profile</strong></p><p>We're looking for someone who enjoys building relationships, has a good technical understanding of IT infrastructure (especially data center technologies), and is passionate about customer service and sales excellence.</p> <b>Requirements:</b> <ul> <li> <p>Fluency in Italian (spoken and written) is mandatory.</p> </li> <li> <p>Basic to intermediate knowledge of English is a strong plus.</p> </li> <li> <p>Previous experience in inside sales, sales support, or customer service preferably in IT/technology distribution.</p> </li> <li> <p>Strong organizational and communication skills.</p> </li> <li> <p>A proactive, solution-oriented mindset with the ability to work independently.</p> </li> <li> <p>Comfort working with CRM systems, quoting tools, and Microsoft Office.</p> </li> <li> <p>Familiarity with data center technologies (servers, storage, virtualization) is an advantage.</p> </li> </ul>

<br> <b>What You Will Be Doing at Arrow</b> <p>As a Data Center Inside Sales Representative (Italian Speaking), you will be responsible for supporting and developing business relationships with a portfolio of key Italian-speaking customers in the Data Center solutions space. Your role will involve managing the entire sales cycle from quote to delivery, collaborating closely with suppliers, internal teams, and field sales to provide the best service and drive revenue growth.</p> <b>Your responsibilities will include:</b> <ul> <li>Managing and growing a portfolio of data center customers through daily contact via phone and email.</li> <li>Preparing and processing quotes, including complex configurations related to servers, storage, and networking.</li> <li>Supporting sales by identifying upsell opportunities and aligning solutions to customer needs.</li> <li>Collaborating with Field Sales Representatives, product specialists, and supplier contacts to deliver value-added services.</li> <li>Tracking orders, managing backlogs, troubleshooting issues, and ensuring on-time delivery.</li> <li>Maintaining accurate records in CRM/ERP systems and reporting on account activity.</li> <li>Acting as a point of contact for post-sales support and helping resolve delivery or service concerns.</li> </ul> <b>Who We re Looking For</b> <p>We're looking for someone who enjoys building relationships, has a good technical understanding of IT infrastructure (especially data center technologies), and is passionate about customer service and sales excellence.</p> <b>What s in It for You</b> <ul> <li> Full Permanent contract </li> <li>Social advantage: CNSS, CIMR, Health insurance</li> <li>Very good working atmosphere in a team of passionate collaborators</li> <li>Work culture where you can make an impact</li> <li>Working within an international organization, recognized worldwide in its sector.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><b>Requirements:</b> <ul> <li>Fluency in Italian (spoken and written) is mandatory.</li> <li>Basic to intermediate knowledge of English is a strong plus.</li> <li>Previous experience in inside sales, sales support, or customer service preferably in IT/technology distribution.</li> <li>Strong organizational and communication skills.</li> <li>A proactive, solution-oriented mindset with the ability to work independently.</li> <li>Comfort working with CRM systems, quoting tools, and Microsoft Office.</li> <li>Familiarity with data center technologies (servers, storage, virtualization) is an advantage.</li> </ul>

<b>About Us</b> <p>At Arrow Electronics, we are a Fortune 500 company and a global leader in technology distribution and services. We work with the world s leading manufacturers and help customers bring their solutions to life from data centers and cloud infrastructure to cybersecurity and AI. At Arrow, innovation meets opportunity, and your career can grow across borders and business units.</p> <br> <b>What You Will Be Doing at Arrow</b> <p>As a Data Center Inside Sales Representative (Italian Speaking), you will be responsible for supporting and developing business relationships with a portfolio of key Italian-speaking customers in the Data Center solutions space. Your role will involve managing the entire sales cycle from quote to delivery, collaborating closely with suppliers, internal teams, and field sales to provide the best service and drive revenue growth.</p> <b>Your responsibilities will include:</b> <ul> <li>Managing and growing a portfolio of data center customers through daily contact via phone and email.</li> <li>Preparing and processing quotes, including complex configurations related to servers, storage, and networking.</li> <li>Supporting sales by identifying upsell opportunities and aligning solutions to customer needs.</li> <li>Collaborating with Field Sales Representatives, product specialists, and supplier contacts to deliver value-added services.</li> <li>Tracking orders, managing backlogs, troubleshooting issues, and ensuring on-time delivery.</li> <li>Maintaining accurate records in CRM/ERP systems and reporting on account activity.</li> <li>Acting as a point of contact for post-sales support and helping resolve delivery or service concerns.</li> </ul> <b>What s in It for You</b> <ul> <li> Full Permanent contract </li> <li>Social advantage: CNSS, CIMR, Health insurance</li> <li>Very good working atmosphere in a team of passionate collaborators</li> <li>Work culture where you can make an impact</li> <li>Working within an international organization, recognized worldwide in its sector.</li> </ul> <br> <p>#LI-FR2</p> <p> </p> <p> </p> <b>Location:</b> MA-Casablanca, Morocco (Boulevard Al Quods)<p> </p> <p> </p> <b>Time Type:</b> Full time <p> </p> <b>Job Category:</b> Sales<p><strong>Desired Candidate Profile</strong></p><p>We're looking for someone who enjoys building relationships, has a good technical understanding of IT infrastructure (especially data center technologies), and is passionate about customer service and sales excellence.</p> <b>Requirements:</b> <ul> <li>Fluency in Italian (spoken and written) is mandatory.</li> <li>Basic to intermediate knowledge of English is a strong plus.</li> <li>Previous experience in inside sales, sales support, or customer service preferably in IT/technology distribution.</li> <li>Strong organizational and communication skills.</li> <li>A proactive, solution-oriented mindset with the ability to work independently.</li> <li>Comfort working with CRM systems, quoting tools, and Microsoft Office.</li> <li>Familiarity with data center technologies (servers, storage, virtualization) is an advantage.</li> </ul>