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<b>Position:</b>Inside Sales Associate (Italian speaker)<br><br><b>Job Description:</b><b>About Us</b><p>At Arrow Electronics, we are a Fortune 500 company and a global leader in technology distribution and services. We work with the world’s leading manufacturers and help customers bring their solutions to life—from data centers and cloud infrastructure to cybersecurity and AI. At Arrow, innovation meets opportunity, and your career can grow across borders and business units.</p><br><br><b>What You Will Be Doing at Arrow</b><p>As a Data Center Inside Sales Representative (Italian Speaking), you will be responsible for supporting and developing business relationships with a portfolio of key Italian-speaking customers in the Data Center solutions space. Your role will involve managing the entire sales cycle from quote to delivery, collaborating closely with suppliers, internal teams, and field sales to provide the best service and drive revenue growth.</p><br><br><b>Your responsibilities will include:</b><ul><li>Managing and growing a portfolio of data center customers through daily contact via phone and email.</li><li>Preparing and processing quotes, including complex configurations related to servers, storage, and networking.</li><li>Supporting sales by identifying upsell opportunities and aligning solutions to customer needs.</li><li>Collaborating with Field Sales Representatives, product specialists, and supplier contacts to deliver value-added services.</li><li>Tracking orders, managing backlogs, troubleshooting issues, and ensuring on-time delivery.</li><li>Maintaining accurate records in CRM/ERP systems and reporting on account activity.</li><li>Acting as a point of contact for post-sales support and helping resolve delivery or service concerns.</li></ul><b>Who We’re Looking For</b><p>We're looking for someone who enjoys building relationships, has a good technical understanding of IT infrastructure (especially data center technologies), and is passionate about customer service and sales excellence.</p><br><br><b>Requirements:</b><ul><li>Fluency in Italian (spoken and written) is mandatory.</li><li>Basic to intermediate knowledge of English is a strong plus.</li><li>Previous experience in inside sales, sales support, or customer service—preferably in IT/technology distribution.</li><li>Strong organizational and communication skills.</li><li>A proactive, solution-oriented mindset with the ability to work independently.</li><li>Comfort working with CRM systems, quoting tools, and Microsoft Office.</li><li>Familiarity with data center technologies (servers, storage, virtualization) is an advantage.</li></ul><b>What’s in It for You</b><ul><li>Full Permanent contract</li><li>Social advantage: CNSS, CIMR, Health insurance</li><li>Very good working atmosphere in a team of passionate collaborators</li><li>Work culture where you can make an impact</li><li>Working within an international organization, recognized worldwide in its sector.</li></ul><br><p>#LI-FR2</p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>
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<b>Position:</b>Inside Sales Associate (Italian Speaker)<br><br><b>Job Description:</b><b>About Us</b><p>At Arrow Electronics, we are a Fortune 500 company and a global leader in technology distribution and services. We work with the world’s leading manufacturers and help customers bring their solutions to life—from data centers and cloud infrastructure to cybersecurity and AI. At Arrow, innovation meets opportunity, and your career can grow across borders and business units.</p><br><br><br><b>What You Will Be Doing at Arrow</b><p>As a Data Center Inside Sales Representative (Italian Speaking), you will be responsible for supporting and developing business relationships with a portfolio of key Italian-speaking customers in the Data Center solutions space. Your role will involve managing the entire sales cycle from quote to delivery, collaborating closely with suppliers, internal teams, and field sales to provide the best service and drive revenue growth.</p><br><br><b>Your responsibilities will include:</b><ul><li><p>Managing and growing a portfolio of data center customers through daily contact via phone and email.</p><br><br></li><li><p>Preparing and processing quotes, including complex configurations related to servers, storage, and networking.</p><br><br></li><li><p>Supporting sales by identifying upsell opportunities and aligning solutions to customer needs.</p><br><br></li><li><p>Collaborating with Field Sales Representatives, product specialists, and supplier contacts to deliver value-added services.</p><br><br></li><li><p>Tracking orders, managing backlogs, troubleshooting issues, and ensuring on-time delivery.</p><br><br></li><li><p>Maintaining accurate records in CRM/ERP systems and reporting on account activity.</p><br><br></li><li><p>Acting as a point of contact for post-sales support and helping resolve delivery or service concerns.</p><br><br></li></ul><br><b>Who We’re Looking For</b><p>We're looking for someone who enjoys building relationships, has a good technical understanding of IT infrastructure (especially data center technologies), and is passionate about customer service and sales excellence.</p><br><br><b>Requirements:</b><ul><li><p>Fluency in Italian (spoken and written) is mandatory.</p><br><br></li><li><p>Basic to intermediate knowledge of English is a strong plus.</p><br><br></li><li><p>Previous experience in inside sales, sales support, or customer service—preferably in IT/technology distribution.</p><br><br></li><li><p>Strong organizational and communication skills.</p><br><br></li><li><p>A proactive, solution-oriented mindset with the ability to work independently.</p><br><br></li><li><p>Comfort working with CRM systems, quoting tools, and Microsoft Office.</p><br><br></li><li><p>Familiarity with data center technologies (servers, storage, virtualization) is an advantage.</p><br><br></li></ul><br><b>What’s in It for You</b><ul><li>Full Permanent contract</li><li><p>Social advantage: CNSS, CIMR, Health insurance</p><br><br></li><li><p>Very good working atmosphere in a team of passionate collaborators</p><br><br></li><li><p>Work culture where you can make an impact</p><br><br></li><li><p>Working within an international organization, recognized worldwide in its sector.</p><br><br></li></ul><br>#LI-FR2<br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As Head of Technical Inspection Centre, you ensure the overall management of the centre and ensure the achievement of defined commercial and operational objectives.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In particular, you are responsible for ensuring compliance with regulations and specifications, the quality of operations, and the management and supervision of the center's teams.</font></font></p><p><strong>Reporting</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operations Manager</font></font></p><p>Responsabilit s sp cifiques</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In this role, your main responsibilities cover:</font></font></p><ul><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : ensuring the smooth running of control operations and compliance with regulatory requirements;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Human resources management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : supervising, supporting and organizing the activities of the center's teams;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administrative management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : ensuring the administrative follow-up and proper conduct of the center's activities;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Accounting management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : ensuring the monitoring of accounting operations related to the activity;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Commercial management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : contributing to the achievement of objectives and ensuring the quality of the customer relationship;</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inventory management</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : ensuring the monitoring and availability of supplies and equipment necessary for the operation of the center.</font></font></li></ul><p><em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The intervention area mainly covers Tangier and its region, as well as any other company site in case of reassignment.</font></font></em></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile</font></font></p><ul><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum Bac+3 degree</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , with a scientific, technical, logistics or IT background;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good level in </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French and English</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , both written and spoken;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">supervising and managing teams;</font></font></strong></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good interpersonal skills and ability to interact with different people;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization and priorities;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good analytical skills;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour and attention to detail.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">computer tools</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> ;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to translate defined guidelines into operational actions;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to analyze and understand the issues at stake in the activity;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to communicate effectively with teams and clients regarding actions to be taken;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to simultaneously manage the </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">operational, human, administrative and commercial</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> dimensions of a center;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">in the automotive sector is desirable</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> .</font></font></li></ul>
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Job : <p>Your main tasks:</p><br><br><p><strong>1. Center Management and Scheduling</strong></p><br><br><ul><li>Organize and manage the daily schedule of courses, training, and center activities.</li><li>Plan the work of teachers, trainers, and instructors.</li><li>Ensure good room utilization and optimization.</li><li>Manage registrations, bookings, and availability.</li><li>Oversee the smooth running of activities and resolve any unforeseen issues.</li></ul><p><strong>2. Follow-up and Loyalty of Existing Clients</strong></p><br><br><ul><li>Ensure regular follow-up with students and their parents.</li><li>Maintain close relationships with clients and ensure their satisfaction.</li><li>Track registrations, renewals, and re-registrations.</li><li>Identify additional needs and propose suitable offers.</li><li>Develop long-term relationships with families, students, and professional clients.</li></ul><p><strong>3. Business Development</strong></p><br><br><ul><li>Prospect for new clients and grow the center's client base.</li><li>Generate new registrations for tutoring and language courses.</li><li>Develop room rental activities with companies, trainers, and organizations.</li><li>Follow up on prospects, incoming requests, and outreach.</li><li>Participate in implementing commercial and loyalty actions.</li><li>Contribute to increasing the center's local visibility.</li></ul><p><strong>4. Administrative Follow-up and Reporting</strong></p><br><br><ul><li>Manage registrations, payments, bookings, and invoicing.</li><li>Monitor activity indicators and prepare regular reports.</li><li>Participate in the budgetary and administrative follow-up of the center.</li><li>Keep client and prospect databases up to date.<br> </li></ul> <br> Required profile : <p>We are looking for an autonomous, organized, dynamic, and results-oriented person with a strong sense of service and human interaction.</p><br><br><p><strong>Education and Experience:</strong></p><br><br><ul><li>Degree (Bac+5 level - Master's equivalent) in management or business with at least 2 years of experience in center management, education, training, customer service, or business development.</li></ul><p><strong>Required Technical Skills and Personal Qualities:</strong></p><br><br><ul><li>Excellent interpersonal skills and ease in communicating with parents, students, teachers, and professional clients.</li><li>Commercial sense and a taste for prospecting and customer retention.</li><li>Very good organizational and prioritization skills.</li><li>Proficiency in office software and management/scheduling tools.</li><li>Fluency in French, both spoken and written.</li><li>Autonomy, rigor, responsiveness, and an entrepreneurial spirit.<br> </li></ul> <br><br> </div>
<p><br></p> <p> <strong>Job description</strong> </p> <p>Foundever is recruiting for its Casanearshore site customer advisors for call missions.<br>In this context, you will be responsible for:<br> Contacting customers intending to cancel.<br> Developing the client portfolio<br> Marketing and promoting products,<br> Identifying customer needs, advising them and proposing solutions adapted to their needs, while respecting a charter set by management.<br> Ensuring qualitative and quantitative objectives set by management are met</p> Main responsibilities <p> <strong>Profile Sought</strong> </p> <p>From a Bac and above education,<br>First experience in a call mission is desirable.<br>A good level of French (oral and written),<br>A sense of listening and service,<br>Good knowledge of IT tools,<br>Diligent, involved, punctual.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Profile Sought</strong> </p> <p>From a Bac and above education,<br>First experience in a call mission is desirable.<br>A good level of French (oral and written),<br>A sense of listening and service,<br>Good knowledge of IT tools,<br>Diligent, involved, punctual.</p>
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<p><strong>Publication date :</strong> Oct 21, 2026, 12:00AM</p><br><br>À propos de nous<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>À propos du rôle<p><strong>Contexte du poste</strong><br>Dans un contexte de développement des activités de services Nearshore, le Pilote de Centre de Services contribue à la construction et à la montée en puissance d’un Centre de Services stratégique pour Orange Business.<br>Il garantit la qualité et la continuité des services délivrés sur son périmètre; accompgament, développement logiciel, support informatique ou autres prestations; dans le respect des engagements contractuels, des niveaux de service et des objectifs de performance. À l’interface entre le client (DSI et Business Units), les équipes Nearshore et les fonctions support, il assure le pilotage opérationnel, la coordination des parties prenantes, le développement des compétences des équipes Nearshore et le développement de la relation client.</p><br><br><p><br><strong>Missions principales</strong><br><strong>1. Pilotage opérationnel et qualité du Delivery</strong><br>•Garantir le respect des engagements contractuels : SLA, KPI, délais, qualité et niveaux de service.<br>•Organiser et superviser l’activité quotidienne du Centre de Services à l’aide de tableaux de bord et d’indicateurs de performance.<br>•Mettre en place les processus et procédures nécessaires au bon fonctionnement du Centre de Services, puis veiller à leur mise à jour.<br>•Contrôler la qualité des prestations et coordonner la mise en œuvre des actions correctives.<br>•Préparer et animer les comités de suivi et de pilotage avec le client : opérationnels, tactiques et stratégiques.<br>•Gérer les incidents majeurs et les escalades, et coordonner les plans d’action associés.<br>•Assurer la coordination entre les équipes du client (DSI et Business Units), celles du Centre de Services et les fonctions support, notamment RH et Qualité.<br><strong>2. Management et animation des équipes</strong><br>•Encadrer, accompagner et mobiliser les équipes techniques Nearshore : chefs de projet, développeurs, ingénieurs systèmes et autres contributeurs.<br>•Anticiper les besoins en ressources, contribuer aux recrutements et planifier les compétences nécessaires à la prestation.<br>•Favoriser la coopération et la circulation de l’information au sein d’équipes réparties sur plusieurs sites.<br>•Veiller à l’alignement des pratiques du Centre de Services avec les standards et la culture du client.<br>•Contribuer au développement des compétences des équipes du Centre de Services<br><strong>3. Relation client et gouvernance</strong><br>•Être l’interlocuteur privilégié du client pour le suivi des opérations et la qualité de service.<br>•Comprendre les besoins métier et les traduire en objectifs opérationnels et techniques clairs pour les équipes.<br>•Entretenir une relation de confiance fondée sur la transparence, la régularité des échanges et le respect des engagements.<br>•Identifier les risques opérationnels, les partager avec les parties prenantes et proposer des plans de remédiation.<br>•Interagir avec des interlocuteurs variés, y compris les directions métiers, les directeurs de programme et les instances de gouvernance.<br><strong>4. Gestion financière et amélioration continue</strong><br>•Suivre les indicateurs économiques du périmètre : consommation des jours-hommes, facturation, UO, coûts et rentabilité.<br>•Contribuer au pilotage du P&L du Centre de Services ou du projet concerné.<br>•Proposer des actions d’amélioration continue portant notamment sur l’automatisation, l’optimisation des processus ITIL et la maîtrise des coûts.<br>•Identifier les possibilités d’élargissement du périmètre et les besoins complémentaires du client, en lien avec les équipes commerciales.<br><strong>5. Evolution du poste</strong><br>À mesure que le périmètre se développe, le poste pourra évoluer vers des responsabilités managériales élargies, comprenant :<br>•le management direct des équipes du Centre de Services ;<br>•l’animation des responsables d’activité ;<br>•la contribution aux choix d’organisation, de staffing et de développement du Centre de Services.</p><br><br>À propos de vous<p><strong>Formation et expérience</strong><br>•Formation de niveau Bac+5 : école d’ingénieurs, école de commerce ou master en informatique, gestion ou domaine équivalent.<br>•Au moins 3 à 5 ans d’expérience dans le pilotage de services, la gestion de projets ou de programmes, idéalement comme Service Delivery Manager, directeur de projet ou fonction équivalente.<br>•Expérience en ESN, infogérance ou dans un environnement international et multisite.<br>•Expérience du pilotage de projets ou de programmes de transformation digitale.<br>•Expérience en coordination transverse, gouvernance client et animation de comités de pilotage.<br>•Pratique du suivi par les KPI, SLA et plans d’amélioration.</p><br><br><p><br><strong>Compétences techniques et méthodologiques</strong><br>•Bonne maîtrise des pratiques de gestion des services, notamment ITIL.<br>•Connaissance des méthodologies de gestion de projet, telles qu’Agile (Scrum SAFe), Lean, PMP...<br>•Capacité à construire, analyser et présenter des tableaux de bord et des rapports de performance.<br>•Compréhension générale des environnements informatiques : architectures, cloud, développement logiciel ou support, selon le périmètre.<br>•Maîtrise du français et de l’anglais, à l’oral comme à l’écrit.</p><br><br><p><br><strong>Qualités personnelles</strong><br>•Leadership et capacité à fédérer des équipes à distance et multiculturelles.<br>•Excellentes qualités de communication et de coordination.<br>•Diplomatie et capacité à défendre un cadre de service tout en maintenant une relation client constructive.<br>•Sens de l’organisation, rigueur et orientation résultats.<br>•Résilience et capacité à gérer les situations d’urgence ou de forte activité.<br>•Sensibilité interculturelle et aptitude à adapter sa communication aux différents interlocuteurs.</p><br><br><p>You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.</p><br><br>Ce que nous proposons<p><strong>• Opportunités mondiales:</strong> Travailler au sein d’équipes multinationales avec la possibilité de collaborer avec des collègues et des clients du monde entier..<br><strong>• Environnement de travail flexible:</strong> Horaires flexibles et possibilité de combiner travail au bureau et à domicile (modalités hybrides).<br><strong>• Développement professionnel:</strong> Programmes de formation et opportunités de montée en compétences ou de reconversion.<br><strong>• Évolution de carrière:</strong> Possibilités de progression interne et de mobilité au sein d’Orange.<br><strong>• Culture bienveillante et audacieuse:</strong> Programmes de santé et de bien-être, initiatives en faveur de la diversité et de l’inclusion, actions de Responsabilité Sociétale des Entreprises (RSE) et événements de lien avec les salariés.<br><strong>• Programmes de récompenses:</strong> Programme de parrainage.</p><br><br>Égalité des chances en matière d'emploi<p>Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.</p><br><br>Récompenses..<p> At Orange, only your skills matter.
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<p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
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Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
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<br> Job : <p>Reporting to the General Management, the Manager ensures the overall steering of the center to guarantee its commercial development, customer satisfaction, and operational performance.</p><br><br><p>Commercial Development<br>Develop turnover and achieve set objectives.<br>Welcome, advise, and convert prospects into clients.<br>Promote the center's services, treatments, and packages.<br>Implement prospecting, loyalty, and commercial development actions.<br>Monitor performance indicators and propose corrective actions.<br>Team Management<br>Supervise, lead, and support all staff.<br>Organize schedules and distribute tasks.<br>Ensure the quality of services, compliance with procedures, and center standards.<br>Develop team motivation and commercial performance.<br>Customer Relations and Satisfaction<br>Ensure a professional and personalized welcome.<br>Monitor customer satisfaction and loyalty.<br>Manage complaints and sensitive situations.<br>Ensure an impeccable customer experience.<br>Operational and Administrative Management<br>Supervise the daily organization of the center and the smooth running of activities.<br>Monitor inventory, equipment, and supplies.<br>Control cash collection, cash register, and billing operations.<br>Prepare activity reports and ensure regular follow-up with General Management.<br>Ensure the cleanliness, image, and proper functioning of the center.</p><br><br> <br> <br> Required profile : <p>Higher education in commerce, management, or equivalent.<br>Successful experience in a commercial and managerial role.<br>Experience in the well-being, aesthetics, spa, fitness, hotel, or premium services sectors is highly appreciated.<br>Proven experience in commercial development, customer loyalty, and team management.<br>Skills<br>Excellent interpersonal and commercial skills.<br>Sales, negotiation, and customer satisfaction orientation.<br>Leadership and ability to unite a team around objectives.<br>Good command of IT tools and performance indicators.<br>Organization, rigor, and ability to manage multiple priorities simultaneously.<br>Personal Qualities<br>Neat appearance and service-oriented.<br>Dynamism, autonomy, and results-oriented.<br>Developed commercial sense and taste for challenges.<br>Responsiveness, sense of responsibility, and decision-making ability.<br>Discretion, professionalism, and confidentiality.</p><br><br> <br><br> </div>
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<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
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<br> Company culture : <p><strong>UM6P – Mohammed VI Polytechnic University</strong> operates within a <strong>strongly innovation-driven culture</strong>, where creativity, experimentation and intellectual boldness are key foundations. The university promotes initiative, openness and autonomy in a stimulating environment focused on research, entrepreneurship and impact. This innovative mindset is reinforced by a <strong>solid cooperative dimension</strong>, fostering collaboration, knowledge sharing and human development. A <strong>clear focus on performance and excellence</strong> further supports this culture, while formal processes remain lighter to maintain agility and flexibility.
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<br> Job : <p><strong>Entity: </strong></p><br><br><p>The Africa Center of Manufacturing Excellence (ACME) is a leading advanced manufacturing hub specializing in Advanced Manufacturing, Industry 4.0, automation, and tooling. It operates as a center of excellence at Mohammed VI Polytechnic University (UM6P) and is structured as a consortium that brings together leading industrial companies.<br><strong>Mission:</strong><br>Lead and define the technical vision and innovation roadmap of ACME to establish the center as a world-class reference in advanced manufacturing and industrial innovation.</p><br><br><p>The Technical Head will oversee the development and execution of technical programs, R&D initiatives, industrial partnerships, and technology platforms while ensuring alignment with ACME's strategic objectives and industrial impact mission.<br><strong>Key Responsibilities:</strong><br>Define and execute ACME's technical and innovation strategy.<br>Develop long-term technology roadmaps aligned with industrial and academic priorities.<br>Position ACME as a recognized leader in advanced manufacturing and industrial innovation.<br>Lead multidisciplinary R&D programs and technical initiatives.<br>Ensure successful execution of research projects from concept through industrial implementation.<br>Support technology transfer from laboratory environments to industrial applications.<br>Define equipment, infrastructure, and technology investment needs.<br>Ensure technical excellence, operational efficiency, and compliance with quality and safety standards.<br>Support collaborative projects with national and international stakeholders.<br>Participate in technical reviews, industrial workshops, and strategic innovation discussions.<br>Lead and mentor engineering, technical, and research teams.<br>Foster a high-performance culture focused on innovation, collaboration, and execution.<br>Support recruitment, coaching, and development of technical talent.<br>Participate in ACME executive leadership and strategic planning activities.<br>Monitor technical budgets, project performance, and KPIs.<br>Establish technical governance, methodologies, and best practices.<br>Ensure alignment between technical activities and business objectives.</p><br><br> <br><br> </div>
<p>Job Location Casablanca</p><p>What you need to know? Winter Internship Summit is a unique experience where you get to live the life of a P&G Manager. Top talents will be invited to our P&G Casablanca office for a full day where we offer personalized trainings, case studies, and a LOT of fun! Also, this summit will enable you to accelerate the process compared to a standard process. If you re looking for an opportunity to discover your perfect career fit, while receiving the tools, freedom, and support to thrive, then this summit is your gateway to the P&G Winter Internship . You ll step into the shoes of a P&G leader, gaining invaluable, real-world experience by solving challenging business cases. We offer a range of sought-after internships for those interested in sales, marketing, finance, IT, HR, and more .</p><p>Where & When: P&G Casablanca GO @ Marina Business Center, on first Week of November. Registration will close on the end of October</p><p>How to apply? 1. Go to pgcareers.com Filter on Morocco & Choose the winter Internship you're interested in. 2. Complete Online Assessment Top talents will be invited to Standout Summit and will have an accelerated hiring process. 3. After the summit, selected top talents will be invited for accelerated interviews. 4. After passing the interviews, you will be contacted for the internship offer. Get started on the path to your own #PGDay1.</p><p>Did you know P&G invented the concept of brands and brand management? Over the years, we have remained consistently state of the art in marketing, always finding new and exciting ways to reach consumers, from the classic store to the most sophisticated digital technology. This is why some of the world s best marketing pros and business leaders started with us. Our brand management philosophy can be summed up in a simple concept: Consumer is boss , and we believe we have 3 moments to win with consumers preference: when they browse for your product on the internet, when they choose to buy our product in the store and when they use it at home. These are what we call the 3 moments of truth . The first two moments is what we focus on when we market products.</p><p>Your Role as an Intern in Brand Management: You will be offered an internship in a multi-functional Brand team - organized around the brands that we sell (Tide, Ariel, Pampers, Gillette, OralB, Head&Shoulders, ) - consisting of managers with different functional expertise and background (Brand Management, but also Sales, Finance, Product Supply, Advertising and Media agencies)</p><p>These are some examples of internship assignments that you could have:</p><ul><li>You will Co-lead a new launch or evaluating the current strategies of a brand or product.</li><li>You will Lead monthly market & brand analysis, capture input of multi-functional team to recommend corrective actions for a specific category/initiative</li><li>You will Work on the design & execution of brand campaigns (media, digital, CRM, instore, PR). Lead campaigns briefs (regional campaign localization or local campaign build up) & follow up on execution</li><li>Co-leading the digital marketing on your brand (visibility, content, local partnerships, eCommerce etc).</li><li>Co-developing Market and Initiative Reviews.</li><li>Organize internal events.</li></ul><p>Doing an internship with us is the way experience the company from within, and for us to get to know you, meaning that a lot of time will be invested in your development. We are an equal opportunity employer, we value diversity and respect different backgrounds. With us you will feel included from Day#1!</p><p>What we offer:</p><ul><li>Responsibilities as of Day 1 you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities</li><li>Recognized state of the art marketing skills you get to test your marketing knowledge and management abilities in real-life situations and obtain insights into the world of brand & business management</li><li>Continuous coaching & mentoring you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager, likely a Brand Manager</li><li>Dynamic and respectful work environment employees are at the core; we value every individual and encourage initiatives promoting agility and work/life balance</li><li>Paid Learning Experience : We treat you like a real full time employee, not only in terms of the responsibility you take on, but also by providing you with a competitive monthly stipend.</li></ul><p><strong>Desired Candidate Profile</strong></p>Students graduating in fiscal year 2027 only. Studying towards a bachelor degree in Business or Engineering Committed to spend min. 3 months during their internship. Passionate about marketing Are born leaders, are hardworking and are passionate to make things happen. Know how to collaborate well across teams and business partners. Have a strong interest and passion for Brand Management Like to bring creativity & innovation to the work. Have strong analytical and critical thinking skills. Can show evidence of achievements in academic and/or non-academic activities. Are proficient in English
<p><b style="font-size: 11px;">Job Profile Summary</b></p><p>The Marketing Digital Specialist supports the coordinated execution of global digital marketing campaigns delivered through the ECS Center of Excellence. Working under the guidance of the manager, the role uploads, builds, schedules, tests and quality-checks campaign assets across email automation, content management and other digital platforms. The role also supports campaign tracking, website updates, project administration and cross-functional coordination, ensuring work is completed accurately, consistently and in line with global brand, naming and workflow standards.</p><br><p><b>What you will be doing at Arrow</b></p><ul><li>Execute digital marketing campaigns across email, web, and content platforms.</li><li>Maintain brand consistency and ensure all digital assets meet quality standards.</li><li>Build, schedule, and test email campaigns and audience segmentations.</li><li>Update website content and perform basic site audits.</li><li>Ensure accurate tracking, tagging, and reporting alignment with global standards.</li><li>Support campaign delivery by coordinating with cross functional teams.</li><li>Manage project hours and workflows in alignment with global project management processes.</li><li>Collaborate with global teams, uphold team values, and contribute to innovation and best practice development.</li></ul><br><p><b>What s in it for you</b></p><ul><li>Full Permanent contract with a hybrid working model</li><li>Social advantages: CNSS, CIMR, health insurance</li><li>Interesting career development opportunities in a fast-growing environment</li><li>A dynamic workplace with a friendly atmosphere and a healthy work-life balance</li><li>Working within an international organization, recognized worldwide in its sector.</li></ul><br><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent English speaker with 2 to 3 years experience in the same role</li><li>Experience supporting marketing campaign execution within a marketing team, agency, internal shared service, Center of Excellence or demand center environment.</li><li>Practical experience using email marketing or marketing automation platforms, such as Eloqua, and content management systems, such as Umbraco.</li><li>Experience working with project or work management platforms, such as Workfront, including accurate time and task tracking.</li><li>Basic understanding of digital campaign tracking, audience segmentation, quality assurance and reporting requirements.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
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<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
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<br> Job : <p>Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (quality, service, turnover, sales, team development, etc.). As an ambassador of the brand, serving our customers while respecting the company's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.</p><br><br><p>Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility tasks that may be necessary for the smooth running of the restaurant.<br>Always maintaining a neat and professional appearance, and behavior consistent with the company's image, the Restaurant Manager constantly strives to convey a positive employer image. They manage all the following areas within the profit center for which they are responsible:</p><br><br><p><strong>- Profit Center Management:</strong></p><br><br><ul><li>Drives and controls restaurant activity using the management and analysis tools available;</li><li>Implements the company's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);</li><li>Anticipates risks (technical, financial, legal, contractual, customer-related, etc.) and implements preventive and progressive actions to manage them.</li><li>Reports to their superiors.</li><li>Analyzes restaurant results in all areas.</li></ul><p><br><strong>- Customer Service;</strong></p><br><br><p><strong>- Safety:</strong></p><br><br><ul><li>Food safety;</li><li>Safety of property and people.</li></ul><p><strong>- Restaurant Resource and Personnel Management.<br> </strong></p><br><br> <br> <br><br> </div>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Provide professional tracing and customer care services by managing shipment-related enquiries and service incidents, ensuring timely resolution and outstanding customer experience. The role focuses on service recovery, customer retention and achieving key customer service performance standards.</em> </p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Manage and resolve shipment tracing requests related to delayed, undelivered, misrouted, returned, lost or damaged shipments. </li><li>Investigate customer enquiries and coordinate with relevant departments and DHL network stations to achieve timely resolution. </li><li>Deliver a high level of customer service by understanding customer needs and providing effective solutions. </li><li>Respond to customer enquiries regarding shipment status, services, pricing and customs requirements. </li><li>Handle customer complaints professionally and take appropriate actions to ensure customer satisfaction. </li><li>Escalate and coordinate service recovery actions with Operations, Sales and other support functions when required. </li><li>Support frontline activities by handling overflow calls when necessary. </li><li>Ensure compliance with customer service procedures, network tracing standards and DHL policies. </li><li>Maintain accurate records of customer interactions and case resolutions. </li><li>Identify opportunities to improve customer experience, processes and service quality, and recommend solutions. </li><li>Share relevant information with internal and external stakeholders to facilitate issue resolution and continuous improvement. </li><li>Support team collaboration and contribute positively to a customer-focused environment. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's degree, Diploma or equivalent qualification</p><p Segoe UI"; font-size: 14px;">Minimum 2 years of experience in a Customer Contact Center, Customer Service, Customer Care or Telesales environment, preferably within a service industry. </p><p Segoe UI"; font-size: 14px;">Excellent telephone and customer communication skills. </p><p Segoe UI"; font-size: 14px;">Strong conflict resolution, negotiation and interpersonal skills. </p><p Segoe UI"; font-size: 14px;">Ability to remain calm and professional under pressure while handling customer concerns. </p><p Segoe UI"; font-size: 14px;">Good organizational skills and ability to manage multiple priorities.</p><p Segoe UI"; font-size: 14px;">Fluent in <strong>French and Arabic</strong>, both spoken and written. </p><p Segoe UI"; font-size: 14px;">Knowledge of customer service systems, shipment tracking tools and operational processes is an advantage. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to investigate issues, evaluate information and identify effective solutions. </p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Manages workload efficiently and ensures customer enquiries are addressed within agreed timelines. </p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound decisions while balancing customer expectations and business requirements. </p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving customer service KPIs and delivering high-quality outcomes.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with colleagues and cross-functional teams to resolve customer issues.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer cases and follows through on commitments. </p><p Segoe UI"; font-size: 14px;">Communication: Provides clear, professional and timely communication to customers and stakeholders. </p><p Segoe UI"; font-size: 14px;">Self-Management: Maintains composure, positivity and effectiveness in demanding situations.</p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
<br>
<br> Job : <p>Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly concerning training and staff management (quality, service, sales, team development, etc.). As a brand ambassador, serving our customers with respect for the brand's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them on their choices.</p><br><br><p>Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility task that may be necessary for the smooth running of the restaurant.<br>Always adopting a neat and professional appearance, and behavior consistent with the brand's image, the Restaurant Manager ensures at all times to convey a positive employer image. They manage all the following areas within the profit center for which they are responsible:</p><br><br><p><strong>- Profit Center Management:</strong></p><br><br><ul><li>Manages and monitors the restaurant's activity using the management and analysis tools available;</li><li>Implements the brand's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);</li><li>Anticipates risks (technical, financial, legal, contractual, customer-related, etc.) and implements preventive and adaptive actions to manage them.</li><li>Reports to their management.</li><li>Analyzes the restaurant's results in all areas.</li></ul><p><br><strong>- Customer Service;</strong></p><br><br><p><strong>- Safety:</strong></p><br><br><ul><li>Food safety;</li><li>Safety of property and people.</li></ul><p><strong>- Resource and restaurant staff management.</strong></p><br><br><p><strong>National mobility may be required depending on the needs of the position and the business.</strong></p><br><br> <br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
<br>
<br> Job : <p>Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (Quality, Service, Cleanliness, Sales, Team Development, etc.). As an ambassador of the brand, serving our customers in line with the Brand's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.</p><br><br><p>Under the responsibility of the Regional Supervisor, the Manager may be required to carry out any other operational versatility tasks that may be necessary for the smooth running of the restaurant.<br>Always adopting a neat and professional appearance, and behavior consistent with the brand image, the Restaurant Manager ensures at all times that a positive employer image is conveyed. They manage all the following areas within the profit center they are responsible for:</p><br><br><p><strong>- Profit center management:</strong></p><br><br><ul><li>Pilots and controls the restaurant's activity using the management and analysis tools available;</li><li>Implements the brand's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);</li><li>Anticipates risks (technical, financial, legal, contractual, customer-related, etc.) and implements preventive and evolving actions to manage them.</li><li>Reports to their superiors.</li><li>Analyzes the restaurant's results in all areas.</li></ul><p><br><strong>- Customer service;</strong></p><br><br><p><strong>- Safety:</strong></p><br><br><ul><li>Food safety;</li><li>Safety of property and people.</li></ul><p><strong>- Management of restaurant resources and personnel.</strong></p><br><br><p><strong>National mobility is to be expected depending on the needs of the position and the activity.</strong></p><br><br> <br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
<br>
<br> Job : <p>Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (customer satisfaction, turnover, sales, team development, etc.). As an ambassador of the brand, serving our customers in line with the brand's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them on their choices.</p><br><br><p>Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility task that may be necessary for the smooth running of the restaurant.<br>Always maintaining a neat and professional appearance, and a behavior consistent with the brand's image, the Restaurant Manager constantly works to convey a positive employer image. They manage all the following areas within the profit center for which they are responsible:</p><br><br><p><strong>- Profit Center Management:</strong></p><br><br><ul><li>Monitors and controls the restaurant's activity using the management and analysis tools available;</li><li>Implements the brand's strategic orientations within the restaurant (full restaurant, online ordering, table service, etc.);</li><li>Anticipates risks (technical, financial, legal, contractual, customer-related, etc.) and implements preventive and evolving actions to manage them.</li><li>Reports to their superiors.</li><li>Analyzes the restaurant's results in all areas.</li></ul><p><br><strong>- Customer Service;</strong></p><br><br><p><strong>- Safety:</strong></p><br><br><ul><li>Food safety;</li><li>Safety of property and people.</li></ul><p><strong>- Management of restaurant resources and staff.</strong></p><br><br><p><strong>National mobility is to be expected depending on the needs of the position and the activity.</strong></p><br><br> <br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
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<br> Job : <p>Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (quality, service, availability, turnover, sales, team development, etc.). As an ambassador of the brand, serving our customers while respecting the company's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.</p><br><br><p>Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility task that may be necessary for the smooth running of the restaurant.<br>Always presenting a neat and professional appearance, and behaving in line with the company's image, the Restaurant Manager constantly ensures they convey a positive employer image. They manage all the following areas within the profit center they are responsible for:</p><br><br><p><strong>- Profit Center Management:</strong></p><br><br><ul><li>Manages and monitors restaurant activity using the management and analysis tools available;</li><li>Implements the company's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);</li><li>Anticipates risks (technical, financial, legal, contractual, customer-related, etc.) and implements preventive and adaptive actions to manage them.</li><li>Reports to their management.</li><li>Analyzes the restaurant's results in all areas.</li></ul><p><br><strong>- Customer Service;</strong></p><br><br><p><strong>- Safety:</strong></p><br><br><ul><li>Food safety;</li><li>Safety of property and people.</li></ul><p><strong>- Management of restaurant resources and personnel.</strong></p><br><br><p><strong>National mobility may be required depending on the needs of the position and the business.</strong></p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
<br>
<br> Job : <p>Responsible for a profit center, they ensure the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (quality, sales, development of teams, etc.). Brand ambassador, serving our customers in respect of the Brand's service culture, the Restaurant Manager is also in charge of welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.</p><br><br><p>Under the responsibility of the Regional Supervisor, the Manager may be required to carry out any other operational versatility task that may be necessary for the smooth running of the restaurant.<br>Adopting at all times, a neat and professional appearance, and behavior consistent with the image of the brand, the Restaurant Manager ensures at all times to convey a positive employer image. They manage all the following areas within the profit center for which they are responsible:</p><br><br><p><strong>- Profit Center Management:</strong></p><br><br><ul><li>Drives and controls the restaurant's activity using the management and analysis tools available;</li><li>Implements the brand's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);</li><li>Anticipates risks (technical, financial, legal, contractual, customer, etc.) and implements preventive and evolving actions to manage them.</li><li>Reports to their hierarchy.</li><li>Analyzes the restaurant's results in all areas.</li></ul><p><br><strong>- Customer Service;</strong></p><br><br><p><strong>- Safety:</strong></p><br><br><ul><li>Food safety;</li><li>Safety of property and people.</li></ul><p><strong>- Resource and restaurant staff management.<br> </strong></p><br><br><p>National mobility may be required depending on the needs of the position and the activity.</p><br><br> <br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Title
<br>Pre-Sales Engineer - Juniper Networks<br><br>Job Scope
<br></span><p>The Sales Engineer is accountable for driving Juniper Networks sales opportunities through technical discovery, solution design, presentations, demonstrations and Proofs of Concept (POCs) across the assigned territory. The role serves as a trusted technical advisor to customers and partners and collaborates with sales, product, services and support teams across the full sales lifecycle. The Sales Engineer supports Juniper’s AI-Native Networking portfolio, including Mist AI and Marvis, wired and wireless networking, WAN/SD-WAN, security, data center, routing and switching solutions, and ensures consistent technical coverage across the territory.</p><br>
<br><br>Main Duties and Responsibilities
<br><ul>
<li>Drive technical qualification and advancement of sales opportunities across assigned region through discovery workshops, solution presentations, demonstrations, architecture sessions, Proofs of Concept (POCs), pilots and technical responses to RFP/RFQ requirements</li>
<li>Plan and prioritize technical customer and partner engagement across the assigned markets, including travel, workshops, POCs and implementation handovers, to ensure adequate coverage and progression of strategic opportunities</li>
<li>Participate in customer and partner sales cadence calls and coordinate with Juniper technical teams such as product management, support, professional services and customer success throughout the sales cycle to ensure solution quality and customer confidence</li>
<li>Support solution validation, deployment planning and implementation handover, helping customers and partners achieve a smooth onboarding experience and addressing technical challenges that could affect adoption or time to value</li>
<li>Act as a trusted technical advisor to customers and partners by understanding their network strategy, maintaining strong relationships, supporting renewals and identifying opportunities to expand the Juniper solution footprint</li>
<li>Provide technical enablement, workshops and mentoring to channel partners and internal sales resources, including positioning of Juniper’s AI-Native Networking, Mist, wired, wireless, WAN, security and data center solutions</li>
<li>Serve as a subject matter expert in solution architecture and technical design for the assigned Juniper portfolio, recommending appropriate architectures, products, software and services based on customer requirements</li>
<li>Monitor solution adoption and customer outcomes, identify technical or operational gaps, and recommend enhancements that improve user experience, network reliability, automation and customer satisfaction</li>
<li>Collaborate with Account Managers, channel partners and product teams to qualify opportunities, develop solution proposals, address competitive requirements and provide structured feedback on customer needs and market trends</li>
<li>Engage internal Juniper resources, including product management, marketing, professional services, support and customer success, to remove technical barriers, strengthen proposals and close sales opportunities</li>
<li>Complete accurate pre-sales and post-sales technical documentation, including solution designs, bills of materials, POC plans/results, statements of work and implementation handover information, as appropriate</li>
<li>Work closely with Juniper product and engineering teams to provide feedback from customer engagements, POCs and implementations and to support continuous improvement of solution positioning and offerings</li>
</ul><br><br>Position Requirements
<br><ul>
<li>Expert-level technical and marketing knowledge in Wired/Wireless Campus LAN Data-Center, Routing, Security and as they relate to Juniper’s products and solutions as well as industry shifts.</li>
<li>Knowledge of Juniper’s key competitors’ products and solutions.</li>
</ul><br><br>Education
<br><p>Bachelor’s degree in Computer Engineering, Computer Science or any other related field.</p><br>
<br><br>Experience
<br><ul>
<li>At least 5 years of relevant experience in network engineering, systems engineering, solution architecture, technical sales or pre-sales, preferably with enterprise networking, cloud, security or data center technologies; experience supporting multi-country territories is strongly preferred.</li>
</ul>
<p>#LI-SK</p><br><br><br><br>
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<p>We are looking for a <strong>CSP Pre-Sales & Operations Specialist dedicated to the French market</strong> who combines strong administrative and organisational skills with a commercial mindset.</p> <p>The role will be responsible for the <strong>end-to-end operational management of CSP customers in France</strong>, while actively supporting the sales team throughout the customer lifecycle, from onboarding and proposal preparation through renewals, upselling and ongoing CSP management.</p> <p>This is not a purely administrative position. The ideal candidate is comfortable participating in <strong>customer conversations</strong>, following up commercial opportunities and proactively identifying opportunities to <strong>increase CSP revenue and strengthen customer relationships</strong>.<br> </p> <p> <strong> Key responsibilities :</strong> </p> <p> <strong>1. CSP Pre-Sales & Commercial Support</strong> </p> <ul> <li>Support the French sales and account teams in CSP customer conversations.</li> <li>Understand customer licensing requirements and translate them into appropriate proposals.</li> <li>Prepare CSP quotations, pricing scenarios and commercial proposals.</li> <li>Follow up proposals until closure.</li> <li>Support CSP renewals and proactively identify <strong>upsell and cross-sell opportunities</strong>.</li> <li>Help position additional Microsoft cloud solutions and services where relevant to the customer.</li> <li>Maintain a strong commercial focus on <strong>customer retention, CSP revenue growth and recurring business</strong>.</li> </ul> <p> <strong>2. Customer Onboarding & Lifecycle Management</strong> </p> <ul> <li>Manage the complete CSP customer onboarding and offboarding process.</li> <li>Create and maintain customer records within the relevant CSP systems.</li> <li>Ensure customer agreements, subscriptions and administrative relationships are correctly established.</li> <li>Maintain accurate customer and licensing documentation throughout the customer lifecycle.</li> </ul> <p> <strong>3. CSP Portal & Subscription Administration</strong> </p> <ul> <li> <p>Manage customers through the CSP licenses portal.</p> </li> <li>Order, modify and manage Microsoft licences and subscriptions.</li> <li>Process licence additions, removals and subscription changes.</li> <li>Support ongoing subscription and licence management.</li> <li>Ensure customer and subscription information remains accurate.</li> </ul> <p> <strong>4. Microsoft Partner Center Administration</strong> </p> <ul> <li>Perform day-to-day Microsoft Partner Center administration.</li> <li>Establish and maintain the appropriate customer relationships.</li> <li>Coordinate and manage <strong>GDAP (Granular Delegated Admin Privileges)</strong> relationships between Devoteam and customers.</li> <li>Monitor relevant Microsoft partner information, incentives and rebates.</li> <li>Support administrative escalations involving Microsoft where required.</li> </ul> <p> <strong>5. Opportunity & Pipeline Management</strong> </p> <ul> <li>Create and maintain CSP opportunities in <strong>Salesforce</strong>.</li> <li>Keep opportunity values, stages, expected close dates and follow-up activities up to date.</li> <li>Follow outstanding quotations and proposals proactively.</li> <li>Work closely with French sales/account teams to move opportunities towards closure.</li> <li>Provide visibility on pipeline, renewals and upcoming customer opportunities.</li> </ul> <p> <strong>6. Customer Support & Coordination</strong> </p> <ul> <li>Act as an operational CSP point of contact for the French market.</li> <li>Respond to customer and sales questions relating to licences, subscriptions, quotations and CSP administration.</li> <li>Coordinate internally with sales, licensing, technical teams and other CSP stakeholders.</li> <li>Help resolve operational issues and coordinate escalation where necessary.Description de l'entreprise</li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Must have</strong> </p> <ul> <li> <strong>Fluent French</strong> and good professional English.</li> <li>Strong administrative and organisational capabilities.</li> <li>Customer-oriented with excellent communication skills.</li> <li> <strong>Commercial and sales mindset</strong>, not afraid to follow up with customers or sales colleagues.</li> <li>Comfortable preparing and discussing commercial proposals.</li> <li>Strong attention to detail and ability to manage multiple customers and opportunities simultaneously.</li> <li>Proactive attitude and strong sense of ownership.</li> <li>Comfortable working across different portals and business systems.</li> <li>Able to combine <strong>administration, pre-sales and commercial follow-up</strong> in one role.</li> </ul> <p> <strong>Ideally familiar with:</strong> </p> <ul> <li>Microsoft Cloud Solution Provider (CSP)</li> <li>Microsoft Partner Center</li> <li>Microsoft 365 Admin Center</li> <li>Microsoft Azure portal</li> <li>CSP/distributor portals</li> <li>Microsoft licensing and subscriptions</li> <li>GDAP</li> <li> <p>Salesforce or another CRM platform</p></li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Title
<br>Sales Engineer - Juniper Networks<br><br>Job Scope
<br></span><p>The Sales Engineer is accountable for driving Juniper Networks sales opportunities through technical discovery, solution design, presentations, demonstrations and Proofs of Concept (POCs) across the assigned territory. The role serves as a trusted technical advisor to customers and partners and collaborates with sales, product, services and support teams across the full sales lifecycle. The Sales Engineer supports Juniper’s AI-Native Networking portfolio, including Mist AI and Marvis, wired and wireless networking, WAN/SD-WAN, security, data center, routing and switching solutions, and ensures consistent technical coverage across the territory.</p><br><br><br>Main Duties and Responsibilities
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<li>Drive technical qualification and advancement of sales opportunities across assigned region through discovery workshops, solution presentations, demonstrations, architecture sessions, Proofs of Concept (POCs), pilots and technical responses to RFP/RFQ requirements</li>
<li>Plan and prioritize technical customer and partner engagement across the assigned markets, including travel, workshops, POCs and implementation handovers, to ensure adequate coverage and progression of strategic opportunities</li>
<li>Participate in customer and partner sales cadence calls and coordinate with Juniper technical teams such as product management, support, professional services and customer success throughout the sales cycle to ensure solution quality and customer confidence</li>
<li>Support solution validation, deployment planning and implementation handover, helping customers and partners achieve a smooth onboarding experience and addressing technical challenges that could affect adoption or time to value</li>
<li>Act as a trusted technical advisor to customers and partners by understanding their network strategy, maintaining strong relationships, supporting renewals and identifying opportunities to expand the Juniper solution footprint</li>
<li>Provide technical enablement, workshops and mentoring to channel partners and internal sales resources, including positioning of Juniper’s AI-Native Networking, Mist, wired, wireless, WAN, security and data center solutions</li>
<li>Serve as a subject matter expert in solution architecture and technical design for the assigned Juniper portfolio, recommending appropriate architectures, products, software and services based on customer requirements</li>
<li>Monitor solution adoption and customer outcomes, identify technical or operational gaps, and recommend enhancements that improve user experience, network reliability, automation and customer satisfaction</li>
<li>Collaborate with Account Managers, channel partners and product teams to qualify opportunities, develop solution proposals, address competitive requirements and provide structured feedback on customer needs and market trends</li>
<li>Engage internal Juniper resources, including product management, marketing, professional services, support and customer success, to remove technical barriers, strengthen proposals and close sales opportunities</li>
<li>Complete accurate pre-sales and post-sales technical documentation, including solution designs, bills of materials, POC plans/results, statements of work and implementation handover information, as appropriate</li>
<li>Work closely with Juniper product and engineering teams to provide feedback from customer engagements, POCs and implementations and to support continuous improvement of solution positioning and offerings</li>
</ul><br><br>Position Requirements
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<li>Expert-level technical and marketing knowledge in Wired/Wireless Campus LAN Data-Center, Routing, Security and as they relate to Juniper’s products and solutions as well as industry shifts.</li>
<li>Knowledge of Juniper’s key competitors’ products and solutions.</li>
</ul><br><br>Education
<br><p><span><span>Bachelor’s degree in Computer Engineering, Computer Science or any other related field.</span></span></p><br>
<br><br>Experience
<br><ul>
<li>At least 5 years of relevant experience in network engineering, systems engineering, solution architecture, technical sales or pre-sales, preferably with enterprise networking, cloud, security or data center technologies; experience supporting multi-country territories is strongly preferred.</li>
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