Call Center Jobs in Morocco

<p>We are looking for a <strong>CSP Pre-Sales &amp; Operations Specialist dedicated to the French market</strong> who combines strong administrative and organisational skills with a commercial mindset.</p> <p>The role will be responsible for the <strong>end-to-end operational management of CSP customers in France</strong>, while actively supporting the sales team throughout the customer lifecycle, from onboarding and proposal preparation through renewals, upselling and ongoing CSP management. </p> <p>This is not a purely administrative position. The ideal candidate is comfortable participating in <strong>customer conversations</strong>, following up commercial opportunities and proactively identifying opportunities to <strong>increase CSP revenue and strengthen customer relationships</strong>.<br> </p> <p> <strong> Key responsibilities :</strong> </p> <p> <strong>1. CSP Pre-Sales &amp; Commercial Support</strong> </p> <ul> <li>Support the French sales and account teams in CSP customer conversations.</li> <li>Understand customer licensing requirements and translate them into appropriate proposals.</li> <li>Prepare CSP quotations, pricing scenarios and commercial proposals.</li> <li>Follow up proposals until closure.</li> <li>Support CSP renewals and proactively identify <strong>upsell and cross-sell opportunities</strong>.</li> <li>Help position additional Microsoft cloud solutions and services where relevant to the customer.</li> <li>Maintain a strong commercial focus on <strong>customer retention, CSP revenue growth and recurring business</strong>.</li> </ul> <p> <strong>2. Customer Onboarding &amp; Lifecycle Management</strong> </p> <ul> <li>Manage the complete CSP customer onboarding and offboarding process.</li> <li>Create and maintain customer records within the relevant CSP systems.</li> <li>Ensure customer agreements, subscriptions and administrative relationships are correctly established.</li> <li>Maintain accurate customer and licensing documentation throughout the customer lifecycle.</li> </ul> <p> <strong>3. CSP Portal &amp; Subscription Administration</strong> </p> <ul> <li> <p>Manage customers through the CSP licenses portal.</p> </li> <li>Order, modify and manage Microsoft licences and subscriptions.</li> <li>Process licence additions, removals and subscription changes.</li> <li>Support ongoing subscription and licence management.</li> <li>Ensure customer and subscription information remains accurate.</li> </ul> <p> <strong>4. Microsoft Partner Center Administration</strong> </p> <ul> <li>Perform day-to-day Microsoft Partner Center administration.</li> <li>Establish and maintain the appropriate customer relationships.</li> <li>Coordinate and manage <strong>GDAP (Granular Delegated Admin Privileges)</strong> relationships between Devoteam and customers.</li> <li>Monitor relevant Microsoft partner information, incentives and rebates.</li> <li>Support administrative escalations involving Microsoft where required.</li> </ul> <p> <strong>5. Opportunity &amp; Pipeline Management</strong> </p> <ul> <li>Create and maintain CSP opportunities in <strong>Salesforce</strong>.</li> <li>Keep opportunity values, stages, expected close dates and follow-up activities up to date.</li> <li>Follow outstanding quotations and proposals proactively.</li> <li>Work closely with French sales/account teams to move opportunities towards closure.</li> <li>Provide visibility on pipeline, renewals and upcoming customer opportunities.</li> </ul> <p> <strong>6. Customer Support &amp; Coordination</strong> </p> <ul> <li>Act as an operational CSP point of contact for the French market.</li> <li>Respond to customer and sales questions relating to licences, subscriptions, quotations and CSP administration.</li> <li>Coordinate internally with sales, licensing, technical teams and other CSP stakeholders.</li> <li>Help resolve operational issues and coordinate escalation where necessary.Description de l'entreprise</li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Must have</strong> </p> <ul> <li> <strong>Fluent French</strong> and good professional English.</li> <li>Strong administrative and organisational capabilities.</li> <li>Customer-oriented with excellent communication skills.</li> <li> <strong>Commercial and sales mindset</strong>, not afraid to follow up with customers or sales colleagues.</li> <li>Comfortable preparing and discussing commercial proposals.</li> <li>Strong attention to detail and ability to manage multiple customers and opportunities simultaneously.</li> <li>Proactive attitude and strong sense of ownership.</li> <li>Comfortable working across different portals and business systems.</li> <li>Able to combine <strong>administration, pre-sales and commercial follow-up</strong> in one role.</li> </ul> <p> <strong>Ideally familiar with:</strong> </p> <ul> <li>Microsoft Cloud Solution Provider (CSP)</li> <li>Microsoft Partner Center</li> <li>Microsoft 365 Admin Center</li> <li>Microsoft Azure portal</li> <li>CSP/distributor portals</li> <li>Microsoft licensing and subscriptions</li> <li>GDAP</li> <li> <p>Salesforce or another CRM platform</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job Purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English, French &amp; Arabic Languages;</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role. </p><br><br> <br> Job : <p>Reporting to the National Stud Farms Directorate, your mission will be to contribute to the overall management of equine reproduction, using natural covering and artificial insemination with fresh semen, while ensuring the application of current procedures concerning equine reproduction and the well-being of breeders. Advise breeders towards quality production oriented towards use by adopting reasoned crossbreeding.</p><br><br><p><br>As such, your main activities will be:</p><br><br><p><strong>Application of the procedure for managing covering and artificial insemination</strong></p><br><br><p>- Ensure the collection of stallions and artificial insemination according to the schedule established by the Center Manager - Accurately enter data related to equine reproduction and prepare covering reports with reproduction indicators</p><br><br><p><strong>Stallion Management</strong></p><br><br><p>- Ensure the well-being of stallions by supervising their daily feeding and care<br>- Ensure regular work for stallions, contributing to their physical and behavioral development</p><br><br><p><strong>Contribution to planned equestrian activities at the district level</strong></p><br><br><p>- Participate in the coordination of equestrian activities, including competitions, respecting regulations and collaborating on participant registrations</p><br><br><p><strong>Monitoring and support of breeders within the center's area</strong></p><br><br><p>- Ensure the monitoring and support of breeders who depend on the center, providing them with advice on good breeding practices and administrative procedures<br>- Contribute to advising breeders by promoting reasoned crossbreeding to improve the quality of equine production</p><br><br><p><strong>Management of transaction requests and issuance of horse identification documents</strong></p><br><br><p>- Manage transactions related to horse ownership, requests for change of ownership, renewal, and duplicates, following established procedures<br>- Ensure the follow-up and regularization of the situation of mares with no information</p><br><br><p><strong>Stock Management</strong></p><br><br><p>- Maintain and monitor the stock of all equipment and consumables at the center</p><br><br> <br> Required profile : <p>As a potential candidate:</p><br><br><p>- You have a <strong>Bac+2/3</strong> diploma in <strong>Equine Breeding Techniques</strong> with <strong>2 to 3 years of experience</strong>, ideally in a similar role</p><br><br><p>- Knowledge of artificial insemination reproduction;</p><br><br><p>- Knowledge of equine nutrition;</p><br><br><p>- Ethological knowledge;</p><br><br> <br><br> </div>

<p>Job Title Pre-Sales Engineer - Juniper Networks Job Scope The Sales Engineer is accountable for driving Juniper Networks sales opportunities through technical discovery, solution design, presentations, demonstrations and Proofs of Concept (POCs) across the assigned territory. The role serves as a trusted technical advisor to customers and partners and collaborates with sales, product, services and support teams across the full sales lifecycle. The Sales Engineer supports Juniper s AI-Native Networking portfolio, including Mist AI and Marvis, wired and wireless networking, WAN/SD-WAN, security, data center, routing and switching solutions, and ensures consistent technical coverage across the territory. Main Duties and Responsibilities</p> <ul> <li><p>Drive technical qualification and advancement of sales opportunities across assigned region through discovery workshops, solution presentations, demonstrations, architecture sessions, Proofs of Concept (POCs), pilots and technical responses to RFP/RFQ requirements</p></li> <li><p>Plan and prioritize technical customer and partner engagement across the assigned markets, including travel, workshops, POCs and implementation handovers, to ensure adequate coverage and progression of strategic opportunities</p></li> <li><p>Participate in customer and partner sales cadence calls and coordinate with Juniper technical teams such as product management, support, professional services and customer success throughout the sales cycle to ensure solution quality and customer confidence</p></li> <li><p>Support solution validation, deployment planning and implementation handover, helping customers and partners achieve a smooth onboarding experience and addressing technical challenges that could affect adoption or time to value</p></li> <li><p>Act as a trusted technical advisor to customers and partners by understanding their network strategy, maintaining strong relationships, supporting renewals and identifying opportunities to expand the Juniper solution footprint</p></li> <li><p>Provide technical enablement, workshops and mentoring to channel partners and internal sales resources, including positioning of Juniper s AI-Native Networking, Mist, wired, wireless, WAN, security and data center solutions</p></li> <li><p>Serve as a subject matter expert in solution architecture and technical design for the assigned Juniper portfolio, recommending appropriate architectures, products, software and services based on customer requirements</p></li> <li><p>Monitor solution adoption and customer outcomes, identify technical or operational gaps, and recommend enhancements that improve user experience, network reliability, automation and customer satisfaction</p></li> <li><p>Collaborate with Account Managers, channel partners and product teams to qualify opportunities, develop solution proposals, address competitive requirements and provide structured feedback on customer needs and market trends</p></li> <li><p>Engage internal Juniper resources, including product management, marketing, professional services, support and customer success, to remove technical barriers, strengthen proposals and close sales opportunities</p></li> <li><p>Complete accurate pre-sales and post-sales technical documentation, including solution designs, bills of materials, POC plans/results, statements of work and implementation handover information, as appropriate</p></li> <li><p>Work closely with Juniper product and engineering teams to provide feedback from customer engagements, POCs and implementations and to support continuous improvement of solution positioning and offerings</p></li> </ul> <p>Position Requirements</p> <ul> <li><p>Expert-level technical and marketing knowledge in Wired/Wireless Campus LAN Data-Center, Routing, Security and as they relate to Juniper s products and solutions as well as industry shifts.</p></li> <li><p>Knowledge of Juniper s key competitors products and solutions.</p></li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor s degree in Computer Engineering, Computer Science or any other related field.</p> <p>Experience</p> <ul> <li><p>At least 5 years of relevant experience in network engineering, systems engineering, solution architecture, technical sales or pre-sales, preferably with enterprise networking, cloud, security or data center technologies; experience supporting multi-country territories is strongly preferred.</p></li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Health Center, the General Practitioner of the Mohammed VI Excellence High School in Benguerir is responsible for the medical follow-up, prevention, and health promotion of students and staff, ensuring the quality of care and compliance with medical and regulatory protocols.</p><br><br><p>• Provide medical consultations for students and staff, establish diagnoses, and prescribe appropriate treatments.<br>• Implement and monitor prevention and health promotion actions: vaccinations, screenings, awareness campaigns, etc.<br>• Manage and update medical records, ensuring confidentiality and compliance with current standards.<br>• Advise students, staff, and management on general health matters.<br>• Collaborate with the teaching department for the follow-up of sick leave, medical restrictions, and the conditions for students' return to school.<br>• Ensure compliance with hygiene and safety rules and best practices within the Health Center.<br>• Supervise medical evacuations and refer students to approved clinics or appropriate specialists.<br>• Organize awareness activities on topics relevant to adolescents (mental health, lifestyle, risk prevention, etc.).<br>• Participate in managing medical emergencies and coordinate necessary care with health partners.<br>• Contribute to the writing, updating, and implementation of internal medical protocols.<br>• Maintain continuous health monitoring and stay informed about regulatory, scientific developments, and best practices in school medicine.</p><br><br> <br> <br> Required profile : <p><strong>FIELD OF EXPERTISE</strong></p><br><br><p><strong>KNOWLEDGE / TECHNICAL SKILLS / DIPLOMAS / CERTIFICATES</strong><br>• General Medicine Diploma.<br>• Previous experience in an emergency department is recommended.<br>• Good knowledge of occupational health and safety standards.<br><u><strong>KNOW-HOW</strong></u><br>• General medical consultation and diagnosis.<br>• Follow-up and management of staff medical records.<br>• Knowledge of occupational health and safety standards.<br>• Management of medical emergencies and health prevention.<br><strong><u>ATTITUDE</u></strong><br>• Rigor and organizational skills.<br>• Confidentiality and discretion.<br>• Listening skills and empathy.<br>• Initiative and responsiveness in emergency situations.<br>• Collaboration and teamwork.<br>&nbsp;</p><br><br> <br><br> </div>

<p>JOB PURPOSE / SUMMARY: Within the Inter-Regional Flow team, the intercontinental flow launch coordinator ensures the readiness and launch of supply flows for: New parts delivered to MEA plants from other regions (EE, CN, IAP) and from within MEA. Lead the industrialisation of intercontinental supply flows, aligned with project milestones, to secure successful production launches. Act as the main project contact for all intercontinental logistics flow topics. Maintain the business reference framework and support pre-project studies to define operational requirements. Conduct optimisation studies and identify productivity improvement opportunities.</p><p>ROLE AND RESPONSIBILITIES: Coordinate cross-functional stakeholders involved in flow launches, including BOM Managers, Purchasing, Packaging, Transport, Manufacturing and Engineering. Secure the required inputs to deliver expected project outputs. Maintain accurate project data by tracking changes to references, sourcing and related updates. Coordinate service centre teams and prioritise their workload. Notify project teams of schedule risks and record any required escalations. Prepare an operational workload plan for each project and monitor its execution. Map and review processes, then recommend improvements or task transfers to the service centre. Review logistics cost breakdowns and identify optimisation opportunities. Propose innovative solutions to improve supply chain performance or address crisis situations. Keep project schedules on track while managing changes. Provide solutions to recurring changes in scope or context to prevent extra costs. Monitor and improve flow launch process performance. Escalate key risks when required. Drive continuous improvement of the flow launch process. Lead complex optimisation initiatives. Other: Request new routes and rate proposals from Global Purchasing. Work with Global and Regional teams on new transport, warehousing and packaging projects.</p><p><strong>Desired Candidate Profile</strong></p><p>The role requires:</p><ul><li>A structured and disciplined approach to work.</li><li>Broad knowledge of Logistics, Packaging, Transport, Manufacturing and Bill of Materials.</li><li>Read-only access to relevant applications.</li><li>The ability to analyse processes effectively.</li><li>The ability to use AI tools to support data analysis, process improvement and decision-making.</li><li>An understanding of responsible AI use, including data quality, confidentiality and human validation of outputs.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Digital Marketing Specialist<br><br><b>Job Description:</b><p><b>About us <br>Arrow’s Enterprise Computing Solutions (ECS)</b> business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.</p><br><br><p><b>Job Profile Summary</b></p><br><br><p>The Marketing Digital Specialist supports the coordinated execution of global digital marketing campaigns delivered through the ECS Center of Excellence. Working under the guidance of the manager, the role uploads, builds, schedules, tests and quality-checks campaign assets across email automation, content management and other digital platforms. The role also supports campaign tracking, website updates, project administration and cross-functional coordination, ensuring work is completed accurately, consistently and in line with global brand, naming and workflow standards.</p><br><br><p><b>What you will be doing at Arrow</b></p><br><br><ul><li>Execute digital marketing campaigns across email, web, and content platforms.</li><li>Maintain brand consistency and ensure all digital assets meet quality standards.</li><li>Build, schedule, and test email campaigns and audience segmentations.</li><li>Update website content and perform basic site audits.</li><li>Ensure accurate tracking, tagging, and reporting alignment with global standards.</li><li>Support campaign delivery by coordinating with cross‑functional teams.</li><li>Manage project hours and workflows in alignment with global project management processes.</li><li>Collaborate with global teams, uphold team values, and contribute to innovation and best‑practice development.</li></ul><br><p><b>What we are looking for</b></p><br><br><ul><li>Fluent English speaker with 2 to 3 years’ experience in the same role</li><li>Experience supporting marketing campaign execution within a marketing team, agency, internal shared service, Center of Excellence or demand center environment.</li><li>Practical experience using email marketing or marketing automation platforms, such as Eloqua, and content management systems, such as Umbraco.</li><li>Experience working with project or work management platforms, such as Workfront, including accurate time and task tracking.</li><li>Basic understanding of digital campaign tracking, audience segmentation, quality assurance and reporting requirements.</li></ul><br><p><b>What’s in it for you</b></p><br><br><ul><li>Full Permanent contract with a hybrid working model</li><li>Social advantages: CNSS, CIMR, health insurance</li><li>Interesting career development opportunities in a fast-growing environment</li><li>A dynamic workplace with a friendly atmosphere and a healthy work-life balance</li><li>Working within an international organization, recognized worldwide in its sector.</li></ul><br><p>Do you see yourself as our future colleague? If yes, send us your CV in English now!</p><br><br><p>#LI-NG1</p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Marketing and Communications<br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main mission: To ensure the administrative and operational management of training activities by guaranteeing data quality, adherence to processes, and the proper execution of requests received. The Talent &amp; Development Delivery Officer works across all training areas of the organization and contributes to the smooth operation of learning tools. They act as an expert user of Growth Center and Cornerstone and can serve as a point of contact for training managers for activities requiring specific coordination.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">1. Managing training requests</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process requests received via the MyHCLine ticketing tool in compliance with established deadlines and procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the creation, updating and monitoring of training activities in the dedicated tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guarantee the quality and completeness of the information transmitted and recorded.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on requests until they are closed.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond to requests from stakeholders and provide the necessary support on training-related topics.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2. Campaign management and bulk processing</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Process creation, update or modification files transmitted by training managers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check the conformity and quality of data before its integration into systems.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform the loading and updating operations in the Learning tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor the treatments carried out and any anomalies detected.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with the deadlines linked to training campaigns.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3. Coordination with training managers</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To act as a reference point for one or more training managers for activities requiring specific coordination.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting training managers in the preparation and monitoring of files for creation, updating or bulk modification.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the quality and conformity of the information transmitted before its integration into the systems.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up on requests and facilitate communication between training managers and the Talent &amp; Development Delivery team.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the proper planning and adherence to deadlines for training campaigns.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">4. Administration of Learning Tools</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the operational management of training in Growth Center and Cornerstone for all training areas.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Create, modify and maintain sessions, catalogues, courses and training objects in the systems.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Carry out creation and update operations based on requests received via ITC Line or files transmitted by training managers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the consistency, accuracy and quality of the data recorded in the tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the resolution of incidents and anomalies related to Learning tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Act as an expert user of Growth Center and support stakeholders on the functionalities of the tool.</font></font></li></ul><p><br></p>

<p>Why join us? Ambitious missions, flexible organization, a unique work environment, and unlimited development opportunities! Joining PwC means saying yes to high value-added, complex missions that integrate ESG issues. It means accessing unlimited development opportunities, a global program of training, certifications, and simulations to build your future. Joining us also means saying yes to a conciliatory, benevolent, and demanding environment, conducive to trust, diversity, and respect for individuals #BeWellWorkWell. A branch of PwC Audit France, PwC Services (Acceleration Center Morocco) was created in 2011 and its mission is to support French audit teams in carrying out their statutory audit mission, particularly in the audit execution phase: substantive work, internal control tests, statutory auditor diligence, group audit work. Located in Casanearshore, the Morocco Acceleration Center has over 200 employees and possesses solid knowledge of the specificities of the different audit clients in France (activity sector, regulatory environment, accounting standards).</p><p><strong>Desired Candidate Profile</strong></p><p>You have a BAC+3 level of education, with a first experience in assistance. Good communicator, excellent oral and written French level required. Team spirit, ability to work collaboratively remotely. Sense of service, taste for problem-solving. Comfortable with the use of various information systems. Structured, rigorous, committed.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC RECRUTE EN CDI | TECH LEAD DEV / AUTOMATION / IA | CASABLANCA</span></b><span> ?</span><br></p><br><p><b><span>Tu es Tech Lead et tu veux faire plus que piloter des développements ? Tu veux construire, innover et avoir un véritable impact sur les projets de demain ?</span></b><br></p><br><p><span>Chez </span><b><span>GEC – Global Experts Consulting</span></b><span>, nous recherchons un(e) </span><b><span>Tech Lead Dev / Automation / IA</span></b><span> pour rejoindre nos équipes en CDI Ã&nbsp; Casablanca et contribuer Ã&nbsp; une ambition forte : </span><b><span>construire un Centre d'Excellence Intelligent Automation de référence au Maroc et Ã&nbsp; l'international.</span></b><br></p><br><p><b><span>TON CHALLENGE :</span></b><br></p><br><p><span>Définir les architectures techniques et les standards de développement.</span><br></p><br><p><span>Concevoir des solutions innovantes combinant développement, automatisation intelligente et IA.</span><br></p><br><p><span>Intégrer des technologies d'IA : LLM, RAG, NLP, agents IA et traitement documentaire intelligent.</span><br></p><br><p><span>Encadrer, accompagner et faire monter en compétence les équipes techniques.</span><br></p><br><p><span>Garantir la qualité du code, les bonnes pratiques et la performance des solutions.</span><br></p><br><p><span>Participer aux cadrages techniques, aux avant-ventes et aux projets stratégiques de nos clients grands comptes.</span><br></p><br><p><span>Jouer un rôle actif dans la construction du </span><b><span>Centre d'Excellence Automation &amp; IA de GEC</span></b><span>.</span><br></p><br><p><b><span>LE PROFIL QUE NOUS RECHERCHONS :</span></b><br></p><br><p><span>5 Ã&nbsp; 7 ans d'expérience, dont au moins 2 ans en tant que Tech Lead.</span><br></p><br><p><span>Solides compétences en développement, architecture applicative et intégration d'API.</span><br></p><br><p><span>Une expertise forte dans </span><b><span>AU MOINS UN</span></b><span> de ces trois domaines :</span><br></p><br><p><b><span>AUTOMATION / RPA :</span></b><span> UiPath, Automation Anywhere, orchestration, déploiement.</span><br></p><br><p><b><span>DÃVELOPPEMENT :</span></b><span> Python, Java ou .NET, architectures applicatives, API et intégrations.</span><br></p><br><p><b><span>INTELLIGENCE ARTIFICIELLE :</span></b><span> LLM, RAG, agents IA, NLP, Intelligent Document Processing.</span><br></p><br><p><span>Les compétences Cloud, CI/CD, les certifications RPA et l'expérience dans le secteur bancaire constituent de véritables atouts.</span><br></p><br><p><span>Leadership technique, autonomie, pédagogie et capacité Ã&nbsp; échanger avec les métiers sont essentiels.</span><br></p><br><p><b><span>POURQUOI REJOINDRE GEC ?</span></b><br></p><br><p><span>Parce que nous ne recherchons pas simplement un Tech Lead pour un projet.</span><br></p><br><p><b><span>Nous recherchons un futur pilier de notre expertise Automation &amp; IA.</span></b><br></p><br><p><span>Des projets innovants Ã&nbsp; forte valeur ajoutée.</span><br></p><br><p><span>Une réelle autonomie et des responsabilités techniques.</span><br></p><br><p><span>Une structure Ã&nbsp; taille humaine où tes idées comptent.</span><br></p><br><p><span>Des formations et certifications pour développer ton expertise.</span><br></p><br><p><span>Une rémunération fixe et variable évolutive.</span><br></p><br><p><span>De véritables perspectives d'évolution : </span><b><span>Architecte Solution â Manager Automation &amp; IA â Responsable du Centre d'Excellence.</span></b><br></p><br><p><b><span>Casablanca – Maroc</span></b><br></p><br><p><b><span>Contrat : CDI chez GEC</span></b><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p> <strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br> <br> <br> Job : <p>The Level 3 Application Support Engineer is responsible for analyzing, diagnosing, and resolving complex application incidents affecting the platform. They intervene at the third level of support in close collaboration with the GOS (L2), development squads, infrastructure teams, subsidiaries/countries, and suppliers to ensure maximum service availability and sustainably improve service quality.</p><br><br><p><strong>Mission:</strong></p><br><br><p>Ensure the continuity of application services by: • Analyzing complex incidents, • Quickly restoring service, • Identifying root causes, • Capitalizing on knowledge, • Contributing to the continuous improvement of the platform. The objective is to sustainably reduce MTTR, limit incident recurrences, and improve application stability. <strong>Main Responsibilities</strong></p><br><br><p>1. Level 3 Application Support • Handle P1, P2, and P3 incidents escalated by the GOS • Perform advanced application troubleshooting • Diagnose malfunctions across the entire application chain • Quickly identify probable causes • Define and implement recovery actions • Ensure follow-up until full return to normal • Participate in Level 3 on-call duty as part of a rotation within a pool of engineers (1 week of on-call duty including the weekend as part of a regular schedule, specifying the number of on-call weeks per employee per quarter) 2. Technical Diagnosis Analyze various technical components: • Application logs • Distributed traces • REST APIs • SQL / NoSQL databases • Kafka / RabbitMQ (or equivalent middleware) • Kubernetes / OpenShift • Redis caches • CMS / Backoffice • OAuth / Keycloak authentication • Grafana, Prometheus, Dynatrace, ELK monitoring, or equivalent Perform: • Performance analyses • Timeout analyses • Technical error analyses • Inter-service dependency analyses 3. Advanced Investigation Be able to: • Reproduce an incident • Read code to understand behavior • Identify software regression • Propose a workaround • Prepare necessary elements for development teams Without being a solution developer, they must be technical enough to understand how applications work. 4. Major Incident Management Participate in the technical management of critical incidents: • Qualification • Investigation • Technical coordination • Communication with the Level 3 Lead • Action tracking • Validation of return to normal Actively contribute to MTTR reduction. 5. Vendor Management Ensure technical follow-up of incidents opened with vendors: • Keyrus • Tencent • TV Vendors • Marketplace • Mini Apps • Other partners Follow up on: • Analyses • Fixes • Patches • Deliveries 6. Root Cause Analysis Produce RCAs for significant incidents: • Timeline • Technical causes • Aggravating factors • Impacts • Corrective actions • Preventive actions Participate in Problem Reviews. 7. Knowledge Capitalization Produce and maintain: • Runbooks • Resolution procedures • Known Errors • Technical FAQs • Operational guides Share knowledge with the GOS to improve the resolution rate at Level 2.&nbsp;</p><br><br><p><strong>Mandatory Technical Skills</strong><br>• Advanced application diagnostics<br>• REST APIs<br>• SQL<br>• Log analysis<br>• Linux<br>• HTTP / HTTPS<br>• JSON<br>• Kubernetes or OpenShift<br>• Git<br>• Ticketing tools (ServiceNow, Jira…)<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As a Sales Assistant | International Business supporting our US clients, you will support global sales initiatives by proactively engaging with potential clients across various international markets.<br> A key part of your role will be making outbound calls, identifying business opportunities, qualifying prospects, and helping move potential clients through the sales process.<br> You will be responsible for maintaining accurate activity records, consistently meeting performance targets and quotas, and contributing to the growth of our clients' businesses.<br> Responsibilities: Make outbound calls to potential clients across various international markets to identify and qualify business opportunities Engage with prospects professionally, understand their business needs, and communicate relevant solutions Consistently meet or exceed assigned daily, weekly, and monthly call, activity, and sales-related quotas Track all calls, prospect interactions, follow-ups, and sales activities accurately in the CRM system Maintain and update client and prospect information to ensure accurate pipeline tracking and reporting Follow up consistently with prospects and assist in moving qualified opportunities through the sales process Provide professional and responsive communication to prospects and potential clients throughout the engagement process Participate in continuous training to enhance your outbound sales, communication, product knowledge, and CRM skills About Us: MyOutDesk is a dynamic company established to connect talented professionals with businesses across the globe.<br> We foster a culture of excellence, growth, and mutual respect, ensuring our team members are equipped to thrive and succeed.<br> At MOD, we believe in taking care of our team members so they can perform their best.<br> We offer: Competitive Salary: Above industry-standard, reflective of your experience and contribution.<br> Cutting-Edge Tools and Resources: Access to industry-leading platforms to train you and support your success.<br> Collaborative Culture: Our team values innovation Join us and enjoy a unique experience in the heart of Casablanca Requirements: Bachelor’s degree in Business, Sales, Marketing, or a related field preferred Proven experience in a sales role, preferably in an international context Excellent verbal and written communication skills in English (C1); additional languages are a plus Strong interpersonal and relationship-building skills Proficient in CRM software and Microsoft Office Suite Ability to work independently and collaboratively in a team environment Results-oriented mindset with a passion for sales and client success Flexibility to work in varying time zones to accommodate international clients Additional Notes: We’re looking for a proactive and adaptable individual who is eager to learn and grow with us.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Finalité de la fonction:</strong></p><br><p>Assurer le pilotage opérationnel et accompagner les managers d’une unité managériale pour répondre aux objectifs fixés par la maison-mère et ASM.</p><br><p><span><strong> Activités Principales:</strong></span></p><br><p><strong>&nbsp;Management d’équipe : </strong></p><br><ul><li>&nbsp;Fixe les objectifs des managers à travers des entretiens formalisés</li><li>Evalue les performances des managers (techniques, commerciales, qualitatives, comportementales)</li><li>Contrôle l’adhérence au planning des managers</li><li>Analyse avec les managers les performances individuelles des collaborateurs de son UM (techniques, commerciales, qualitatives, comportementales) et contrôle la mise en place des plans d’actions d’amélioration</li><li>Selon les périmètres, définit les niveaux de délégation et pouvoirs</li></ul><p><strong>&nbsp;Pilotage d’activité :&nbsp;</strong></p><br><ul><li>Traduit les objectifs de l’unité managériale en programmes d’actions détaillés</li><li>Accompagne les managers dans la définition de la stratégie et du planning de traitement des activités&nbsp;</li><li>Définit et met en œuvre l’organisation de travail de l’unité managériale et les responsabilités des managers&nbsp;</li><li>Gère selon les périmètres la capacité de production de l’UM et identifie les risques de rupture de charge de l’équipe</li><li>Pilote les KPI de l’UM et s’assure de leur appropriation à tous les niveaux de son UM&nbsp;</li></ul><p><strong>Interface avec le support aux opérations :</strong></p><br><ul><li>Selon les périmètres, propose des évolutions organisationnelles pour son UM au responsable opérationnel (et au directeur de filière sur certains périmètres) et les met en œuvre avec l’hypervision</li><li>Anime des points de coordination avec les équipes métier, qualité et hypervision (congé, planning des contrôles…)</li><li>Alerte l’hypervision en cas d’anomalies&nbsp;</li></ul><p><strong>&nbsp;Reporting et relations avec les maisons-mères : </strong></p><br><ul><li>Constitue le relais d’information ascendante et descendante avec sa hiérarchie et la direction générale ASM</li><li>Remonte à sa hiérarchie un reporting d’activité et les points d’avancement des plans d’actions&nbsp;</li><li>Participe à certains comités opérationnels avec les maisons-mères (atteinte des effectifs, déploiement des outils)&nbsp;</li></ul><p><strong>&nbsp;Gestion des chantiers transverses :&nbsp;</strong></p><br><ul><li>Est force de proposition pour identifier des pistes d’amélioration (processus métier, argumentaire, formation)</li><li>Participe à des chantiers organisationnels internes (projets d’amélioration continue)</li><li>Représente son périmètre dans divers comités et/ou événements</li><li>Selon les périmètres, coanime en tant que formateur occasionnel des formations&nbsp;</li></ul><p><strong>Compétences techniques/fonctionnelles:</strong></p><br><ul><li>Connaissance du domaine des assurances</li><li>Connaissance de la gestion d’un centre de relation client</li><li>Connaissance des outils de bureautique</li></ul><p><strong>Compétences transversales:</strong></p><br><ul><li>Orientation client</li><li>Capacité d'influence / communication</li><li>Courage et intégrité</li><li>Esprit d’équipe</li></ul><span><strong>Profil recherché :</strong></span><p><span>De formation supérieure de&nbsp;<strong>Bac + 4/ 5</strong>&nbsp;avec une&nbsp;<strong>spécialisation en Management</strong>, <strong>vous avez 4 ans d’expérience dans un poste similaire ( chef de plateau ,Responsable d'activité.</strong>..) :</span></p><br><ul><li>Maîtrisez les fondamentaux de management et de l'encadrement de grandes équipes,</li><li>Posséder une expérience dans un poste similaire (Chef de projet, Responsable Opérationnel d'activité, Chef de plateau...) en centre de relation client de <strong>minimum</strong> 4 ans.</li><li>Avez une capacité à avoir une vision de l'ensemble des enjeux de la direction et y faire adhérer vos équipes,</li><li>Avez une capacité à agir dans un environnement complexe et à coordonner des actions stratégiques,</li><li>Êtes autonome et pragmatique,</li><li>Avez l’esprit du détail, d’analyse, de synthèse et d’anticipation,</li><li>Avez un sens des responsabilités aigu et un esprit d’équipe,</li><li>Avez une excellente faculté d’écoute et de communication,</li><li>Maîtrisez parfaitement la langue française.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our development, BRICOMA is recruiting two Sales Store Managers in Fes.</p><br><br><p><strong>Missions: </strong></p><br><br><p><strong>The main missions of this profit center manager are:</strong></p><br><br><p>- To lead all store activities, determine and apply the commercial policy by supervising and coordinating actions with various internal and external stakeholders.</p><br><br><p>- To control product ranges in terms of quantity and quality with department heads.</p><br><br><p>- To implement and develop promotional and advertising actions defined by senior management.</p><br><br><p>- To ensure the achievement of set objectives through a proactive commercial approach and customer satisfaction.</p><br><br><p>- To manage and develop the skills of their team.</p><br><br><p>- To monitor, through reports, the evolution of objectives in terms of turnover and profit margins, customer traffic, stock rotation...</p><br><br> <br> Required profile : <p>Higher education qualification (Bac+4/5) in management/commerce/marketing...</p><br><br><p>- A hands-on person, you have at least <strong>7 years of confirmed experience in commercial management or profit center management. Experience in managing a large retail store is a significant asset.</strong></p><br><br><p>- A good manager, you have managed teams of <strong>more than 50 people</strong> and you are known for your management skills and leadership.</p><br><br><p>- You are attracted by challenges and the conviviality of a dynamic and efficient group.</p><br><br><p>- You have listening, communication, and excellent interpersonal skills.</p><br><br><p>- You have strong persuasion, negotiation, and conviction skills.</p><br><br><p>- High availability and commitment to the management process.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our development, BRICOMA is recruiting a Sales Store Manager in Témara.</p><br><br><p><strong>Responsibilities: </strong></p><br><br><p><strong>As the true guardian of the management of a profit center, your main responsibilities are:</strong></p><br><br><p>- To lead all store activities, to determine and apply the commercial policy by supervising and coordinating actions with various internal and external stakeholders.</p><br><br><p>- To check product ranges in terms of quantity and quality with department heads.</p><br><br><p>- To implement and develop promotional and advertising actions defined by senior management.</p><br><br><p>- To ensure the achievement of set objectives through a proactive commercial approach and customer satisfaction.</p><br><br><p>- To manage and develop the skills of your team.</p><br><br><p>- To track, through reports, the evolution of objectives in terms of turnover and profit margins, customer traffic, stock rotation, etc.</p><br><br> <br> Required profile : <p>Higher education degree (Bac+4/5) in management/commerce/marketing...</p><br><br><p>- A hands-on person, you have confirmed experience of <strong>at least 7 years in commercial management or profit center management. Experience in managing a large sales area is a significant asset. </strong></p><br><br><p>- A good manager, you have managed teams of <strong>over 50 people</strong> and you are recognized for your managerial qualities and leadership.</p><br><br><p>- You are attracted by challenges and the conviviality of a dynamic and efficient group.</p><br><br><p>- You have the ability to listen, communicate, and excellent interpersonal skills.</p><br><br><p>- You have a strong capacity for persuasion, negotiation, and conviction.</p><br><br><p>- High availability and commitment to the management process.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Manage, lead, and drive a B2B telemarketing team to perform well.<br>Oversee sales objectives and performance.<br>Develop the generation of qualified appointments with decision-makers.<br>Support and develop the skills of the teams.<br>Actively participate in business development and growth.</p><br><br> <br> Required profile : <p>Master's degree (Bac+5) in Commerce, Management, or a commercial field.<br>Minimum of 5 years of experience as a Team Manager in a call center.<br>Proven experience in B2B prospecting / outbound calls.<br>Very advanced French, excellent oral fluency, and strong communication skills.<br>Leadership, a drive to succeed, and a strong results-oriented mindset.<br>Experience in the French market is essential.<br>&nbsp;</p><br><br> <br><br> </div>

<div><pSegoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><pSegoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><pSegoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><pSegoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><pSegoe UI"; font-size: 14px;"><em>Drive and facilitate service excellence within Customer Service by implementing continuous improvement programs, supporting performance development initiatives, enhancing team capabilities and identifying opportunities to improve customer experience, operational efficiency and service quality across the Customer Service function.</em> </p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>YOUR TASKS :</strong></h2><ulSegoe UI"; font-size: 14px;"><li>Support Customer Service managers in monitoring service quality, performance standards and continuous improvement initiatives. </li><li>Assist in the administration and follow-up of quality audits to ensure achievement of customer service objectives. </li><li>Work closely with Customer Service leadership teams to identify training needs and develop employee skills. </li><li>Support onboarding programs, induction training and post-training evaluations for new team members. </li><li>Conduct performance analysis and recommend development actions based on service results, trends and improvement opportunities. </li><li>Manage customer follow-up activities and ensure adherence to customer contact and response objectives. </li><li>Analyze Voice of Customer feedback and coordinate improvement actions with relevant departments. </li><li>Collaborate with Regional Office teams to deploy Customer Service initiatives, projects and service excellence programs. </li><li>Support Mystery Shopper programs and service quality benchmarking exercises. </li><li>Conduct root cause analysis (RCA) on service incidents and identify corrective and preventive actions. </li><li>Perform call monitoring, service audits and quality reviews to ensure adherence to customer service standards. </li><li>Participate in customer visits alongside Sales teams when required and contribute to customer experience improvement initiatives. </li><li>Develop, monitor and report on performance metrics and customer service KPIs. </li><li>Support the maintenance of training databases, procedures, work instructions and operational documentation. </li><li>Contribute to process improvement projects, benchmarking studies and customer service development strategies. </li><li>Promote a high-performance culture focused on employee development, customer satisfaction and operational excellence. </li></ul><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>YOUR PROFILE :</strong></h2><pSegoe UI"; font-size: 14px;">Bachelor's Degree or equivalent qualification.</p><pSegoe UI"; font-size: 14px;">3 to 5 years of experience in Customer Service, Customer Experience, Performance Development, Quality Assurance or a related function. </p><pSegoe UI"; font-size: 14px;">Experience in designing and delivering training programs and coaching initiatives. </p><pSegoe UI"; font-size: 14px;">Experience in contact center operations and customer service environments. </p><pSegoe UI"; font-size: 14px;">Experience within the Express, Logistics or Service Industry is an advantage. </p><pSegoe UI"; font-size: 14px;">Strong analytical and problem-solving capabilities.</p><pSegoe UI"; font-size: 14px;">Excellent presentation, communication and stakeholder management skills. </p><pSegoe UI"; font-size: 14px;">Advanced proficiency in Microsoft 365 applications. </p><pSegoe UI"; font-size: 14px;">Knowledge of DHL systems and Power Apps is considered an asset.</p><pSegoe UI"; font-size: 14px;">Good command of <strong>French and English</strong>, both spoken and written.</p><pSegoe UI"; font-size: 14px;">Strong project management, organizational and leadership skills. </p><pSegoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><pSegoe UI"; font-size: 14px;">Customer Orientation: Focuses on understanding customer needs and delivering high-quality service experiences. </p><pSegoe UI"; font-size: 14px;">Planning & Organizing: Effectively manages priorities, resources and improvement initiatives to achieve objectives.</p><pSegoe UI"; font-size: 14px;">Decision Making: Makes informed decisions based on performance analysis and business requirements. </p><pSegoe UI"; font-size: 14px;">Developing People: Supports employee growth through coaching, mentoring and capability development. </p><pSegoe UI"; font-size: 14px;">Building & Leading Teams: Encourages collaboration, engagement and high performance across teams. </p><pSegoe UI"; font-size: 14px;">Influencing: Gains commitment and drives positive change across stakeholders and departments. </p><pSegoe UI"; font-size: 14px;">Communication: Delivers clear, concise and impactful communication to all audiences. </p><pSegoe UI"; font-size: 14px;">Commitment to Excellence: Continuously seeks opportunities to improve service quality, processes and results</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>Assigned to a hypermarket and reporting to the Regional Director, your role is to ensure the commercial development and operation of the store you are in charge of in order to guarantee customer satisfaction and the achievement of defined economic and commercial objectives.</p><br><br><p>To do this, your areas of responsibility are:</p><br><br><ul><li>Customer recruitment, monitoring, and retention</li><li>Commercial animation of the store</li><li>Merchandise management</li><li>Team management</li><li>Store asset management</li><li>Performance steering</li></ul> <br> Required profile : <p>With a Bachelor's degree (Bac+4/5) in business, you have more than 8 years of proven experience, ideally in modern retail, including 3 years managing a profit center, during which you have developed the following skills:</p><br><br><ul><li>Ability to conduct negotiations</li><li>Ability to steer the performance of the activity within its scope and monitor indicators</li><li>Ability to maintain relations with authorities</li><li>Ability to manage store assets</li></ul><p><br>Leadership, interpersonal and communication skills, analytical and synthesis skills, interpersonal and communication skills, teamwork are the assets and key success factors for this position.</p><br><br> <br><br> </div>

<p><br></p><p> </p> <p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">About the role </font></font></b> <br> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">General Mission: Multipurpose Kitchen Technician.</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the installation, preventive maintenance and troubleshooting of professional kitchen equipment, limiting business interruption and in compliance with applicable regulations for fluids and gas.</font></font></li> </ul> <br> <p> <b>What you will do</b> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main activities</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Carry out preventive maintenance visits according to contractual schedules on all site equipment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diagnosing and troubleshooting refrigeration equipment: cabinets, cold rooms, cells, display cases.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diagnosing and troubleshooting cooking equipment: ovens, ranges, fryers, sauté pans.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To work on laundry and washing equipment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Check the tightness of the refrigeration circuits and trace the movements of fluids.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform checks and adjustments on the connected gas appliances.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Install and commission the new equipment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in routine maintenance and equipment renewal.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write the intervention report according to the standards and file them.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide on-call coverage according to the rotation schedule.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to perform preventive maintenance on all electromechanical equipment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to maintain good working relationships with other employees.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Keep your workplace clean and tidy.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowing how to pass on instructions between the two shifts.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be versatile and know how to manage task priorities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to deal with any emergency situation, in terms of security, such as fire or power outages etc., and to know who to call or inform as quickly as possible.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to perform all assigned tasks on time.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply and master the quality standards related to your function.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Know and apply the safety rules.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Know the technical standards for implementing materials.</font></font></li> </ul> <p><br></p> <p> </p> <p> </p> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Capgemini</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong <strong>organizational dimension</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by a <strong>competitive component</strong> focused on performance and customer satisfaction, while a more moderate <strong>innovation dimension</strong> supports the continuous evolution of services and expertise. </p><br><br> <br> Job : <ul><li>Collect and analyze business needs related to HR processes.</li><li>Design and implement solutions on the ServiceNow HRSD (Human Resources Service Delivery) module.</li><li>Configure and customize HRSD functionalities (HR Case Management, Employee Center, Knowledge Base, etc.)</li><li>Write functional specifications and support technical teams.</li><li>Participate in testing, acceptance, and go-live phases.</li><li>Support users in change management and training.</li><li>Provide functional support and continuous improvement of implemented solutions.</li><li>Ensure compliance with ServiceNow best practices and quality standards.</li><li>Contribute to HR digital transformation projects.</li></ul> <br> Required profile : <ul><li>Holder of a Master's degree (Bac+5) in computer science, information systems, or equivalent.</li><li>Has 5 to 10 years of experience in implementing ServiceNow solutions.</li><li>Has proven expertise in the HRSD (Human Resources Service Delivery) module.</li><li>Mastery of HR processes and their digitalization via ServiceNow.</li><li>Experienced in facilitating business workshops, gathering requirements, and writing functional specifications.</li><li>Good knowledge of HR Case Management, Employee Center, Knowledge Management functionalities, and ServiceNow workflows.</li><li>Able to interact with business and technical stakeholders in complex environments.</li><li>CSA and/or CIS-HRSD certifications are highly appreciated.</li><li>Autonomous, rigorous, with excellent communication skills and strong analytical skills.</li></ul> <br><br> </div>