Call Center Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our development, BRICOMA is recruiting two Store Managers in Fez.</p><br><br><p><strong>Missions:</strong></p><br><br><p><strong>As the true guardian of the management of a profit center, your main missions are:</strong></p><br><br><p>- Lead all store activities, define and implement the commercial policy by supervising and coordinating actions with various internal and external stakeholders.</p><br><br><p>- Control product ranges in terms of quantity and quality with department heads.</p><br><br><p>- Implement and develop promotional and advertising actions defined by general management.</p><br><br><p>- Ensure the achievement of set objectives through a proactive commercial approach and customer satisfaction.</p><br><br><p>- Manage and develop your team's skills.</p><br><br><p>- Track, through reports, the evolution of objectives in terms of turnover and profit margins, customer traffic, stock rotation, etc.</p><br><br> <br> <br> Required profile : <p>Higher education degree (Bac+4/5) in management/commerce/marketing...</p><br><br><p>- A hands-on person, you have at least <strong>7 years of confirmed experience in commercial management or profit center management. Experience in managing a large retail store is a significant asset.</strong></p><br><br><p>- A good manager, you have managed teams of <strong>over 50 people</strong> and are recognized for your managerial qualities and leadership.</p><br><br><p>- You are attracted by challenges and the conviviality of a dynamic and efficient group.</p><br><br><p>- You have listening, communication, and excellent interpersonal skills.</p><br><br><p>- You have strong persuasion, negotiation, and conviction skills.</p><br><br><p>- High availability and commitment to the management process.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our development, BRICOMA is recruiting its Sales Store Manager in Meknes.</p><br><br><p><strong>Missions:</strong></p><br><br><p><strong>As the true guarantor of managing a profit center, your main missions are:</strong></p><br><br><p>- Lead all store activities, define and implement the commercial policy by supervising and coordinating actions with various internal and external stakeholders.</p><br><br><p>- Control product ranges in quantity and quality with department heads.</p><br><br><p>- Implement and develop promotional and advertising actions defined by general management.</p><br><br><p>- Ensure the achievement of set goals through a proactive commercial approach and customer satisfaction.</p><br><br><p>- Manage and develop the skills of your team.</p><br><br><p>- Monitor, through reports, the evolution of goals in terms of turnover and profit margins, customer traffic, stock rotation, etc.</p><br><br> <br> <br> Required profile : <p>With higher education (Bac+4/5) in management/commerce/marketing...</p><br><br><p>- A hands-on person, you have confirmed experience of <strong>at least 7 years in commercial management or profit center management. Experience in managing a large retail store is a significant asset.</strong></p><br><br><p>- A good manager, you have managed teams of <strong>more than 50 people</strong> and you are recognized for your managerial qualities and leadership.</p><br><br><p>- You are attracted by challenges and the friendliness of a dynamic and efficient group.</p><br><br><p>- You have the ability to listen, communicate, and excellent interpersonal skills.</p><br><br><p>- You have strong persuasion, negotiation, and conviction skills.</p><br><br><p>- High availability and commitment to the management process.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Capgemini</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong <strong>organizational dimension</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by a <strong>competitive component</strong> focused on performance and customer satisfaction, while a more moderate <strong>innovation dimension</strong> supports the continuous evolution of services and expertise. </p><br><br> <br> Job : <ul><li>Design and develop automated test scripts</li><li>Design and development of stubs or request generators or test sets</li><li>Integration of tests into the continuous integration chain</li><li>Documentation of tests</li><li>Possible support for manual testing activities if needed on the project</li></ul><br> <br> Required profile : <ul><li>Graduate of a top engineering school or equivalent (BAC+5 / Master's degree)</li><li>Good level of French and English (Intermediate level with good comprehension)</li><li>Have <strong>a minimum of 3 years of experience</strong> in a similar role</li><li>Be persuasive and have a developed sense of leadership</li><li>Mastery of software development methods, standards, and tools</li><li>Mastery in automated test development: C#, Python, Shell, Groovy</li><li>Mastery of SOAP (XML, WSDL,...) and Rest Web Services technologies</li><li>Mastery of <strong>Robot Framework or Selenium or</strong> <strong>UFT</strong> tools etc...</li><li>Mastery of test and defect management tools (Quality Center, Mantis, JIRA)</li><li>Knowledge of continuous delivery/deployment techniques and methods</li><li>Knowledge of agile processes and tools, particularly Scrum</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Health Center, the General Practitioner of the Mohammed VI Excellence High School in Benguerir is responsible for the medical follow-up, prevention, and health promotion of students and staff, ensuring the quality of care and compliance with medical and regulatory protocols.</p><br><br><p>• Provide medical consultations for students and staff, establish diagnoses, and prescribe appropriate treatments.<br>• Implement and monitor prevention and health promotion actions: vaccinations, screenings, awareness campaigns, etc.<br>• Manage and update medical records, ensuring confidentiality and compliance with current standards.<br>• Advise students, staff, and management on general health matters.<br>• Collaborate with the teaching department for the follow-up of sick leave, medical restrictions, and the conditions for students' return to school.<br>• Ensure compliance with hygiene and safety rules and best practices within the Health Center.<br>• Supervise medical evacuations and refer students to approved clinics or appropriate specialists.<br>• Organize awareness activities on topics relevant to adolescents (mental health, lifestyle, risk prevention, etc.).<br>• Participate in managing medical emergencies and coordinate necessary care with health partners.<br>• Contribute to the writing, updating, and implementation of internal medical protocols.<br>• Maintain continuous health monitoring and stay informed about regulatory, scientific developments, and best practices in school medicine.</p><br><br> <br> <br> Required profile : <p><strong>FIELD OF EXPERTISE</strong></p><br><br><p><strong>KNOWLEDGE / TECHNICAL SKILLS / DIPLOMAS / CERTIFICATES</strong><br>• General Medicine Diploma.<br>• Previous experience in an emergency department is recommended.<br>• Good knowledge of occupational health and safety standards.<br><u><strong>KNOW-HOW</strong></u><br>• General medical consultation and diagnosis.<br>• Follow-up and management of staff medical records.<br>• Knowledge of occupational health and safety standards.<br>• Management of medical emergencies and health prevention.<br><strong><u>ATTITUDE</u></strong><br>• Rigor and organizational skills.<br>• Confidentiality and discretion.<br>• Listening skills and empathy.<br>• Initiative and responsiveness in emergency situations.<br>• Collaboration and teamwork.<br>&nbsp;</p><br><br> <br><br> </div>

<div><div><br> </div>Lenovo's presence across META is experiencing significant growth, and we're looking for a driven, entrepreneurial sales professional to help accelerate our expansion across Morocco.<div> <br> </div> <div> <p>As a Client Account Manager, you will develop and expand relationships with enterprise customers across Morocco, helping them address complex business challenges end-to-end through Lenovo's solutions portfolio. Working as a trusted advisor, you'll identify new opportunities, drive revenue growth, and deliver solutions that enable customers to modernize, scale, and innovate.</p> <br> <p> <strong>What You Bring</strong> </p> <ul> <li>Proven experience in enterprise technology sales, account management, or business development in Morocco. (Algeria and Tunisia markets are an advantage)</li> <li>Strong understanding of data center, hybrid cloud, storage, server, networking, and holistic infrastructure solutions.</li> <li>Demonstrated ability to develop strategic customer relationships and influence decision-makers at multiple levels.</li> <li>Track record of achieving or exceeding revenue and growth targets.</li> <li>Experience navigating complex sales cycles and managing multiple stakeholders.</li> <li>Strong commercial, negotiation, and presentation skills.</li> <li>Ability to identify market opportunities and translate customer needs into business outcomes.</li> <li>Fluency in English, French, and Arabic is highly desirable.</li> </ul> <br> <p> <strong>What Makes You Successful</strong> </p> <ul> <li>8-10+ years of experience driving enterprise technology sales, account growth, or business development within the IT industry.</li> <li>A proven track record of meeting or exceeding quarterly and annual revenue targets.</li> <li>Experience managing strategic enterprise customers and influencing senior stakeholders across both business and technical functions ideally within banking, telcos. (Public sector is an advantage)</li> <li>Strong knowledge of infrastructure solutions, including servers, storage, hybrid cloud, virtualization, or data center technologies.</li> <li>Success navigating complex, multi-stakeholder sales cycles from opportunity identification through deal closure.</li> <li>Ability to develop account strategies that drive customer growth, deepen partnerships, and create long-term business value.</li> <li>Strong commercial acumen, negotiation skills, and a consultative approach to solving customer challenges.</li> <li>Professional fluency in Arabic, English, and French with the ability to communicate confidently at all levels of an organization.</li> </ul> <div><br></div></div></div><div><div><div><div><div> </div> </div> </div> </div> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Faced with the recovery in air travel and the accelerated marketing of the LEAP engine, SAFRAN is experiencing a significant increase in maintenance activities. The Support and Service Department has created a dedicated sales expertise center for invoicing based on customer terms. Within this center, the Sales Administration &amp; Invoicing Manager position focuses specifically on invoicing maintenance operations performed in-store, by subsidiaries located outside France, and on maintenance operations outsourced to third parties (SAE Offload partners). This department, based in Casablanca, will be responsible for invoicing based on customer terms, particularly for customers in the MEA region, and may, depending on workload in other regions, provide support in other areas. The Sales Administration &amp; Invoicing Manager will also be responsible for preparing Cost+ invoices for LEAP maintenance activities for the local subsidiary (SAESC), for rebilling to SAE France according to the established process. In this context, we are seeking a manager in Morocco (Casablanca) whose mission will be to build, supervise, train, and manage the processes and activities of the local team, in conjunction with the manager and team located in France (Montereau-sur-le-Jard), using the tools implemented by the department. The same applies to the Cost+ billing activities of the subsidiary, reporting to the Customer Relations &amp; Sales Administration Director of the local SAE subsidiary (SAESC).&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2>Job Requirements</h2><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">With a background in MANAGEMENT, COMMERCE, ACCOUNTING, or equivalent, you have experience in a similar role. You are rigorous, adaptable, versatile, and proactive. You possess strong teamwork, analytical, and synthesis skills, and the ability to communicate and interact effectively with internal and external stakeholders. You have a good working knowledge of Excel and office software (PowerPoint, Word, etc.), are fluent in French (spoken and written), and are proficient in English for international and cross-functional collaboration. SAP experience would be an asset.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role. </p><br><br> <br> Job : <p>Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (QSP, turnover, sales, team development, etc.). Brand ambassador, serving our customers in line with the Brand's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.</p><br><br><p>Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility task that may be necessary for the smooth running of the restaurant.<br>Adopting a neat and professional appearance at all times, and behavior consistent with the brand image, the Restaurant Manager ensures at all times that a positive employer image is conveyed. They manage all the following areas within the profit center for which they are responsible:</p><br><br><p><strong>- Profit Center Management:</strong></p><br><br><ul><li>Pilots and controls the restaurant's activity using the management and analysis tools available;</li><li>Translates the brand's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);</li><li>Anticipates risks (technical, financial, legal, contractual, customer, etc.) and implements preventive and progressive actions to manage them.</li><li>Reports to their superiors.</li><li>Analyzes the restaurant's results in all areas.</li></ul><p><br><strong>- Customer Service;</strong></p><br><br><p><strong>- Safety:</strong></p><br><br><ul><li>Food safety;</li><li>Safety of property and people.</li></ul><p><strong>- Management of resources and restaurant staff.<br>&nbsp;</strong></p><br><br> <br> <br> Required profile : <p><strong>Education:</strong></p><br><br><ul><li>Bac +3/5 training desired in management, hospitality, catering, or commerce.</li></ul><p><strong>Experience:</strong></p><br><br><ul><li>Minimum 5 years of experience in catering/hospitality or large retail;</li><li>Successful experience in managing a profit center and managing a team.</li></ul><p><strong>Essential Skills:</strong></p><br><br><ul><li>Proficiency in the Office suite and good project management skills;</li><li>Customer service orientation (internal and external customers);</li><li>Good public speaking and presentation skills with clear oral and written communication;</li><li>Management: consistently demonstrates symmetry of attention in their management while demonstrating leadership, discernment, conviction, influence, determination, persuasion, optimism, recognition, encouragement, ownership, and commitment to achieve results;</li><li>Synthesis and analytical skills;</li><li>Creative, innovates and drives change: identifies and communicates opportunities for improvement in processes or ways of working, knows how to get their team to buy into change;</li><li>Pedagogical skills and ability to pass on knowledge and develop the skills of employees under their responsibility in order to motivate them and encourage them to progress professionally;</li><li>Delegates work to their teams coherently and with support;</li><li>Allows for initiative from collaborators and encourages them within the framework of established rules;</li><li>Professional, neat and tidy appearance.</li></ul><p><br><strong>Desirable Skills:</strong></p><br><br><ul><li>Good knowledge of digital tools.</li></ul><p><strong>Behavioral Skills:</strong></p><br><br><ul><li>Courteous, cooperative, calm, thoughtful, balanced, available and smiling, they have a heightened sense of confidentiality and know how to show patience and objectivity;</li><li>Rigorous and organized: they have a sense of priorities, identify the resources necessary for the completion of the work and the achievement of the restaurant's results;</li><li>Teamwork skills: organizes, defines and communicates priorities;</li><li>Ease and relational skills,</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>French / English desirable</li></ul><p><br>With equal competence, this position is open to people with disabilities.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p> <strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br> <br> <br> Job : <p>The Level 3 Application Support Engineer is responsible for analyzing, diagnosing, and resolving complex application incidents affecting the platform. They intervene at the third level of support in close collaboration with the GOS (L2), development squads, infrastructure teams, subsidiaries/countries, and suppliers to ensure maximum service availability and sustainably improve service quality.</p><br><br><p><strong>Mission:</strong></p><br><br><p>Ensure the continuity of application services by: • Analyzing complex incidents, • Quickly restoring service, • Identifying root causes, • Capitalizing on knowledge, • Contributing to the continuous improvement of the platform. The objective is to sustainably reduce MTTR, limit incident recurrences, and improve application stability. <strong>Main Responsibilities</strong></p><br><br><p>1. Level 3 Application Support • Handle P1, P2, and P3 incidents escalated by the GOS • Perform advanced application troubleshooting • Diagnose malfunctions across the entire application chain • Quickly identify probable causes • Define and implement recovery actions • Ensure follow-up until full return to normal • Participate in Level 3 on-call duty as part of a rotation within a pool of engineers (1 week of on-call duty including the weekend as part of a regular schedule, specifying the number of on-call weeks per employee per quarter) 2. Technical Diagnosis Analyze various technical components: • Application logs • Distributed traces • REST APIs • SQL / NoSQL databases • Kafka / RabbitMQ (or equivalent middleware) • Kubernetes / OpenShift • Redis caches • CMS / Backoffice • OAuth / Keycloak authentication • Grafana, Prometheus, Dynatrace, ELK monitoring, or equivalent Perform: • Performance analyses • Timeout analyses • Technical error analyses • Inter-service dependency analyses 3. Advanced Investigation Be able to: • Reproduce an incident • Read code to understand behavior • Identify software regression • Propose a workaround • Prepare necessary elements for development teams Without being a solution developer, they must be technical enough to understand how applications work. 4. Major Incident Management Participate in the technical management of critical incidents: • Qualification • Investigation • Technical coordination • Communication with the Level 3 Lead • Action tracking • Validation of return to normal Actively contribute to MTTR reduction. 5. Vendor Management Ensure technical follow-up of incidents opened with vendors: • Keyrus • Tencent • TV Vendors • Marketplace • Mini Apps • Other partners Follow up on: • Analyses • Fixes • Patches • Deliveries 6. Root Cause Analysis Produce RCAs for significant incidents: • Timeline • Technical causes • Aggravating factors • Impacts • Corrective actions • Preventive actions Participate in Problem Reviews. 7. Knowledge Capitalization Produce and maintain: • Runbooks • Resolution procedures • Known Errors • Technical FAQs • Operational guides Share knowledge with the GOS to improve the resolution rate at Level 2.&nbsp;</p><br><br><p><strong>Mandatory Technical Skills</strong><br>• Advanced application diagnostics<br>• REST APIs<br>• SQL<br>• Log analysis<br>• Linux<br>• HTTP / HTTPS<br>• JSON<br>• Kubernetes or OpenShift<br>• Git<br>• Ticketing tools (ServiceNow, Jira…)<br>&nbsp;</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Platform Operations Engineer</p><p>Infrastructure, Network &amp; Linux</p><p>Location: Morocco (On-Site / Shift-Based)</p><p>Industry: Information Technology</p><p>Reports To: Senior Platform &amp; Operations Lead / PMO</p><p>Engagement Type: Project-Based – DGSN Morocco Program</p><p>Job Summary</p><p>We are seeking a skilled and reliable Platform Operations Engineer to support day-to-day operation and monitoring of the on-premise infrastructure deployed under the DGSN Morocco program. The ideal candidate will have solid Linux and networking fundamentals, experience in shift-based production environments, and a disciplined approach to incident management and escalation. This role is critical to maintaining the 24/7 availability and performance of the platform infrastructure.</p><p>Key Responsibilities</p><p>Infrastructure Operations &amp; Monitoring</p><ul><li><p>Operate and monitor infrastructure components including compute, storage, and network during assigned shifts.</p></li><li><p>Perform daily infrastructure health checks and validate system status across all components.</p></li><li><p>Monitor CPU, memory, disk I/O, and network utilization using available monitoring tools.</p></li><li><p>Identify failed or degraded services and execute recovery actions in accordance with runbooks.</p></li></ul><p>Incident Management &amp; Troubleshooting</p><ul><li><p>Perform L1/L2 troubleshooting for infrastructure and network connectivity issues.</p></li><li><p>Review Linux system logs and infrastructure alerts to detect and analyze anomalies.</p></li><li><p>Log all incidents, actions taken, and resolutions in the Service Management System.</p></li><li><p>Escalate unresolved issues to senior platform or product teams with full supporting evidence.</p></li></ul><p>Maintenance &amp; Change Activities</p><ul><li><p>Participate in scheduled maintenance windows and planned change activities.</p></li><li><p>Support infrastructure upgrade, patching, and configuration tasks as directed.</p></li><li><p>Follow established operational procedures and contribute to runbook improvements.</p></li></ul><p>Qualifications &amp; Experience</p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p></li><li><p>2–4 years of hands-on experience in infrastructure or platform operations.</p></li><li><p>Linux administration experience, preferably Red Hat-based systems (RHEL, CentOS).</p></li><li><p>Solid understanding of enterprise networking fundamentals (TCP/IP, DNS, VLANs, firewalls).</p></li><li><p>Experience operating production systems in a shift-based or 24/7 NOC environment.</p></li><li><p>Familiarity with ITSM processes and service management platforms.</p></li><li><p>Ability to analyze logs, interpret monitoring dashboards, and identify root causes.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Preferred Skills</p><ul><li><p>Knowledge of infrastructure monitoring tools (e.g., Zabbix, Prometheus, Grafana, Nagios).</p></li><li><p>Exposure to virtualization platforms (e.g., VMware, KVM).</p></li><li><p>Basic scripting skills (Bash, Python) for automation of routine tasks.</p></li><li><p>Ability to work effectively under pressure in a mission-critical environment.</p></li><li><p>Strong documentation and communication skills.</p></li><li><p>Languages: English,French and Arabic is strongly preferred given the Morocco deployment context.</p></li></ul><p>Domain Knowledge (Preferred)</p><p>Public Safety &amp; Security Systems: Familiarity with the operational requirements of government or law enforcement technology platforms is an advantage. Experience supporting mission-critical systems for national security, border management, or public safety agencies is highly desirable.</p><p>Shift-Based &amp; On-Call Operations: Proven ability to maintain discipline, focus, and quality of work across rotating shifts and on-call rotations for critical incident response.</p><p>Compensation &amp; Benefits</p><ul><li><p>Competitive salary aligned with Morocco market benchmarks.</p></li><li><p>Health insurance coverage per local labor law.</p></li><li><p>Annual leave entitlement per local labor law.</p></li><li><p>On-call and shift allowances where applicable.</p></li><li><p>Professional development and certification support.</p></li><li><p>Opportunity to contribute to a high-impact national public safety transformation program.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><b>About the location:</b><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 185 rooms, 3 food and beverage outlets, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 185 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.&nbsp;<br><b>What you will do:</b> <br><ul><li>Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation.&nbsp;<br></li><li>Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. <br></li><li>Assisting valet parking service upon guest’s request on vehicle parking, retrieval..<br></li><li>Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards. <br></li><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.&nbsp;<br></li><li>Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc. <br></li><li>Providing arriving guests with a hotel orientation.<br></li><li>Will complete any tasks of a Doorman, Bellman. Greet all guests with a smile and offer them assistance. <br></li><li>Assist overnight MOD with guests requests. <br></li><li>Works harmoniously and professionally with co-workers.<br></li></ul><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br><b><u>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</u>&nbsp;</b><br><b>**only selected candidates will be contacted</b><br>Learn more about what is like to work at Four Seasons – Visit us:&nbsp;<br>https://jobs.fourseasons.com&nbsp;<br><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u>&nbsp;<br><u>https://www.facebook.com/Fourseasonsjobs</u>&nbsp;<br><u>https://twitter.com/FourSeasonsJobs</u>&nbsp;<br>The management level for this position is:<br>Operations - Individual Contributor<br>The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.<br><br><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Within the Shared Service Center, you will be responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and continuously improving processes. You will oversee the invoicing and collections activity for our client, Coface France, ensuring the compliance, timeliness, and quality of invoices issued. You will also plan skills development initiatives, analyze key financial indicators (monitoring receipts, payment delays, disputes, and doubtful debts), provide on-site support for complex tasks, report information and anomalies internally, to the EIC (Enterprise Information Center), and to clients, and process administrative requests from colleagues. You will be responsible for the qualitative management of the activity and for ensuring that quality objectives are met by implementing targeted preventive and corrective actions. Manage, motivate, and train the team, including new recruits. Set and monitor individual and team objectives. Handle the administrative tasks for the team (scheduling, absenteeism, leave). Participate in initiatives to improve social indicators (attrition, absenteeism). Actively participate in the preparation of client committees. Monitor and determine initial and ongoing training needs.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >University degree in insurance, finance, economics or a related field.</font></font></li><li><font dir="auto" ><font dir="auto" >Managerial experience in team management.</font></font></li><li><font dir="auto" ><font dir="auto" >Prior experience in credit insurance, business insurance or a similar position is an asset.</font></font></li><li><font dir="auto" ><font dir="auto" >Good analytical and negotiation skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent written and oral communication skills (French).</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to work independently and as part of a team.</font></font></li><li><font dir="auto" ><font dir="auto" >Interpersonal skills, professionalism and a collaborative spirit</font></font></li><li><font dir="auto" ><font dir="auto" >Attention to detail and results orientation.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Within the Shared Service Center, you will be responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and continuously improving processes. Your responsibilities will include supervising billing and collections activities for our client, Coface France, ensuring the compliance, timeliness, and quality of invoices issued; planning skills development initiatives; analyzing key financial indicators, including monitoring receipts, payment delays, disputes, and doubtful debts; providing on-site support for complex tasks; reporting information and anomalies internally, to the EIC (Enterprise Information Center), and to clients; processing administrative requests from colleagues; and ensuring the qualitative management of the activity. You will be responsible for meeting quality objectives by implementing targeted preventive and corrective actions. Manage, motivate, and train the team, including new recruits. Set and monitor individual and team objectives. Handle the administrative tasks for the team (scheduling, absenteeism, leave). Participate in initiatives to improve social indicators (attrition, absenteeism). Actively participate in the preparation of client committees. Monitor and determine initial and ongoing training needs.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree in insurance, finance, economics, or a related field. Managerial experience in team management. Prior experience in credit insurance, corporate insurance, or a similar role is an asset. Strong analytical and negotiation skills. Excellent written and oral communication skills (French). Ability to work independently and as part of a team. Strong interpersonal skills, professionalism, and a collaborative approach. Attention to detail and results-oriented.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>• Gestion des référentiels :</strong></span><br><span>- Réaliser les fiches de postes nécessaires en fonction de l’évolution des besoins d’AXA</span><br><span>- Assurer la mise à jour des fiches de postes et des parcours de carrière sur l’outil de gestion&nbsp;</span><br><span>- Assurer la pesée des nouveaux postes AXA</span><br><span>- Contribuer à l’évolution du référentiel des compétences, sa mise en œuvre et sa mise à jour au travers de l’ensemble des outils</span><br><span>utilisés chez AXA</span><br><span>- Contribuer à l’analyse et l’évolution des emplois AXA</span><br><span>- S’assurer de la mise à jour les outils RH</span></p><br><p><br><span>•<strong> Gestion des talents :</strong></span><br><span>- Contribuer à l’élaboration des parcours de carrière type</span><br><span>- Contribuer à l’élaboration des parcours de formation types par poste.</span><br><span>- Contribuer à la mise à jour et l’évolution des règles en matière de gestion de carrière</span><br><span>- Contribuer à la mise en œuvre du process d’évaluation des compétences et son exploitation</span><br><span>• Gestion et organisation des Assessment center :</span><br><span>- Planifier et coordonner les sessions d’Assessment Center, en veillant à la disponibilité des évaluateurs et des participants.</span><br><span>- Collaborer avec les équipes RH pour développer de nouveaux exercices et simulations adaptés aux besoins actuels de l’ASM</span><br><span>- Assister à l’exercice de l’Assessment Center afin d'observer les candidats pour évaluer leurs compétences et comportements.</span><br><span>- Préparer et planifier les feedbacks détaillés pour chaque candidat, en mettant en avant leurs points forts et les axes</span><br><span>d’amélioration.</span></p><br><p><br><span><strong>• Gestion du parcours d’accompagnement du vivier Manager :</strong></span><br><span>- Centraliser la liste des managers du vivier et coordonner avec l’équipe Talent Agency pour planifier les différentes sessions.</span><br><span>- Identifier les managers « Mentors » responsables de l’accompagnement sur le terrain.</span><br><span>- Organiser des points d’étape réguliers avec les managers « Mentors » pour suivre les progrès des managers du vivier et proposer</span><br><span>des actions correctives.</span><br><span>- Assurer une communication et un suivi continus avec toutes les parties prenantes tout au long du dispositif.</span><br><span>- Faciliter les échanges entre managers pour le partage de bonnes pratiques et offrir des conseils personnalisés.</span><br><span>- Rédiger des rapports réguliers sur les activités de formation et d’accompagnement</span></p><br><p><br><span><strong>• Gestion de projet :</strong></span><br><span>- Contribuer aux projets du Développement RH</span><br><span>- Assurer la coordination des informations et nouveaux process / projets auprès des équipes RH / support</span><br><span>- Contribuer au déploiement des projets auprès des clients (opérationnels et fonctionnels)</span><br><span>- Faire un retour sur expérience pour valider la rentabilité des projets :</span><br><span>Collecter les données</span><br><span>Analyser les données</span><br><span>Mesurer les résultats et les comparer aux objectifs définis</span><br><span>- Contribuer aux ajustements à la suite des retours sur expériences&nbsp;</span></p><br><span><strong>Profil recherché :</strong></span><p><span>Vous avez un BAC+5&nbsp; avec une expérience de <strong>2 à 5 ans d'expérience dans un poste similaire&nbsp;</strong></span></p><br><p><span>Vous maîtrisez :</span></p><br><ul><li>Gestion des Talents</li><li>Statistiques</li><li>Bonne Communication et Orientation client</li><li>Capacité d'influence&nbsp;</li><li>Prise d'initiative, force de proposition</li><li>Accompagnement / conduite du changement</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</p><p>ESSENTIAL FUNCTIONS Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests Handling and managing Queue Rooms Coordinating with Housekeeping to track readiness of rooms for check-in Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping Working closely with Reservations department to get the Arrival time Assigning Group arrivals and updating the group resume. Clearing departures and back to back rooms Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment. Raising the manual requisition and Birchstress PO/REQ Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms.</p><p>NON-ESSENTIAL FUNCTIONS All information should be in confidential. Set up good relationship with all the department of the hotel, and keep smooth working Ensures high standards of personal presentation and grooming. Exercises responsible behavior at all times and positively representing the hotel and Four Seasons. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. Carries out any other reasonable duties and responsibilities as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>KNOWLEDGE AND SKILLS. Education College graduate or Certificate in Hotel Management. Experience Minimum one year working experience in similar 5-star hotel OR minimum two year working experience as Front Desk Guest Relations Officer</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Foundever Group is recruiting for its site based in Casanearshore customer service advisors in call reception who will be responsible for providing technical assistance to customers experiencing difficulties, in a spirit of loyalty and satisfaction, by providing a complete and reliable response to their requests.</p><p>In this context, you will be responsible for:</p><ul><li>Answering customer calls;</li><li>Listening to and diagnosing their needs to provide them with the appropriate solution;</li><li>Applying defined processes and mastering the use of tools;</li><li>Reporting any information that helps identify a malfunction or improve a procedure;</li><li>Contributing to the smooth running of the service;</li><li>Ensuring that qualitative and quantitative objectives set by management are met.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profile Sought</p><ul><li>Graduated with a Baccalaureate and above;</li><li>A good level of French (both spoken and written);</li><li>A sense of listening and service;</li><li>Good knowledge of computer tools;</li><li>Diligent, committed, punctual.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ALH Holding</strong> is characterized by a <strong>collaboration-driven culture</strong>, where people, trust and teamwork are central to the organization. Employees operate in a supportive environment shaped by close management that encourages engagement and accountability. This foundation is strengthened by a <strong>strong organizational focus</strong>, ensuring structure, efficiency and process reliability. The culture is further balanced by a performance mindset and openness to innovation, supporting both results and adaptability. </p><br><br> <br> Job : <p>• Manage incoming calls while following the established telephone reception charter.</p><br><br><p>• Accurately record call details in the CRM, in accordance with current procedures.<br>• Perform thorough lead qualification and coordinate client appointments with the sales team.<br>• Respect the agreed-upon action plan within deadlines, demonstrating constant commitment.<br>• Handle customer complaints and report them in real-time.<br>• Analyze and report production anomalies immediately, following the established procedure.</p><br><br><br> <br> <br> Required profile : <ul><li>Listening skills, responsiveness</li><li>Adaptability</li><li>Communication skills, diplomacy, and client contact</li><li>Persuasion skills</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>BTechnologie</strong> is characterized by a corporate culture primarily driven by <strong>organization</strong>, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong <strong>collaborative</strong> dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of <strong>performance and challenge</strong>, with a clear focus on results and excellence. Complementing these strengths, an <strong>innovative</strong> mindset brings openness to change and continuous improvement. </p><br><br> <br> Job : <p>The Purchasing and Decarbonation Service Center covers all transversal activities of the Purchasing department: IT, security, compliance, CSR, processes, supplier enrollment, Purchasing innovation, reporting, internal control, and procurement management. The Purchasing Manager will be functionally attached to the Procurement team, within the Purchasing and Decarbonation Service Center of the Purchasing department, and will join the Purchasing Manager already present within BTechnologies.</p><br><br><br><p><strong>Management of the procurement process</strong></p><br><br><ul><li>Manual control and processing of purchase requisitions without a contract and not eligible for RPA/AI Robot.</li><li>Supervision of automated purchase requisitions.</li><li>Processing of ByGDA tickets.</li><li>Processing of order modifications and cancellations.</li><li>Automation of purchase requisitions via SAP contract.</li></ul><p><strong>Contract database management</strong></p><br><br><ul><li>Extension of contracts in consultation with buyers and/or operational staff.</li><li>Creation, modification, and deletion of SAP contracts.</li><li>Consistency check between contract data and supplier data in SAP.</li><li>Participation in the project to improve the quality of contract data.</li></ul><p><strong>Support for operational staff and buyers</strong></p><br><br><ul><li>Support for users and buyers on SAP and the purchasing procurement process.</li><li>Analysis of malfunctions, incident tracking, and validation of fixes.</li><li>Occasional analyses upon request.</li></ul><p><strong>Reporting and continuous improvement</strong></p><br><br><ul><li>Proposal for improvement of indicators to better manage activity.</li><li>Reporting of malfunctions and proposals for improvement on automation via RPA/AI.</li><li>Ensure the quality of purchasing flow data (contracts, purchase orders, purchase requisitions).</li></ul><p><strong>Transversal tasks</strong></p><br><br><ul><li>Support for buyers and operational staff in implementing new processes.</li><li>Participation in the redesign of the purchasing portal.</li><li>Support for activities related to Supplier Risk, Compliance, CSR, and IT tools.</li><li>Purchasing reporting to ensure continuity of services provided.</li></ul> <br> <br> Required profile : <ul><li>Proficiency in SAP MM</li><li>Proficiency in office tools (Excel, Word, Teams, Outlook, etc.)&nbsp;</li><li>Knowledge of English</li><li>Interpersonal skills</li><li>Rigor</li><li>Analytical skills</li><li>Responsiveness</li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As the <strong>head of the Morocco office</strong>, you will open the site and <strong>co-build the firm with senior management</strong>. Your responsibilities will include:</p><br><br><ul><li>Office opening: You will <strong>manage the installation and operational launch of the site</strong> in Morocco</li><li>Team building: You will <strong>recruit, onboard, and structure the team</strong> (several dozen employees from the first year)</li><li>Management: You will <strong>supervise team leaders and employees</strong></li><li>Quality &amp; Production: You will guarantee the required standards for audits, balance sheets, tax returns, and critical files.</li><li>Industrialization &amp; AI: You will deploy our <strong>Claude and PennyLane tools across the site and industrialize production</strong>.</li><li>Management &amp; Reporting: You will monitor indicators (capacity, deadlines, quality, recruitment) and report to management.</li></ul><p><strong>AI, A LEVER YOU WILL MANAGE</strong></p><br><br><p>You are joining a firm that has chosen <strong>industrialization through AI</strong>. Our production relies on <strong>Claude agents and PennyLane to automate data entry and repetitive tasks</strong>. Your role will be to make these tools the site's competitive advantage: ensure reliability, save time, and multiply the team's capacity as it grows. <strong>You will manage this industrialization, not be subjected to it.</strong></p><br><br> <br> <br> Required profile : <p><strong>Our ideal profile:</strong></p><br><br><ul><li><strong>Proven management experience (8 to 10 years) of a team or site in a firm, accounting service center, or offshore/BPO structure.</strong></li><li>You have already opened, set up, or significantly developed a team from scratch - ideally several dozen people.</li><li><strong>Excellent technical mastery of French accounting standards</strong>: audits, balance sheets, tax returns.</li><li><strong>Solid experience in recruiting and HR structuring</strong> for a rapidly growing team.</li><li>Strong leadership, organizational skills, and the ability to embody and disseminate the firm's standards.</li><li>Long-term vision: you want to build and lead an expanding center for the long term.</li></ul><p><strong>Education</strong>:</p><br><br><p>DEC, DSCG, or equivalent management experience. <strong>French accounting expertise highly appreciated</strong>.</p><br><br> <br><br> </div>

<p><br></p><p><b>JOB PURPOSE:</b></p><p>Lead the day-to-day field execution of WTG and BoP maintenance activities, ensuring safe, high quality, and timely delivery of preventive and corrective works, strong troubleshooting support, and proper documentation discipline, to sustain high availability and reliability of the wind farm under the supervision of the Site Engineer.</p><p><b>KEY ACCOUNTABILITIES:</b></p><p><b>Health, Safety, Security &amp; Environment</b></p><ul><li>Ensure compliance with HSSE policies, procedures, and controls across the plant to guarantee employee and asset safety, legislative compliance, and responsible environmental practices.</li><li>Perform regular PTW process inspection and ensure full compliance with NOMAC HSSE standards.</li><li>Ensure subcontractors full compliance with NOMAC HSSE standards and site rules.</li><li>Ensure a high level of HSSE awareness through regular coaching / toolbox talks and field presence to correct deviations.</li><li>Report all incidents and occurrences as per NOMAC Health and Safety policy and support investigation and action follow-up.</li><li>Lead daily field housekeeping closure after work (tools removal, waste collection, parts returned, area left safe/clean).</li><li>Perform weekly 5S walkdowns with technicians (turbine bases, workshop, service vehicles) and close actions.</li><li>Ensure technicians comply with fleet rules and confirm vehicle readiness before dispatch (safety equipment + basic checks).</li><li>Review weekly overspeed alerts for his team and apply first-level coaching, escalating repeated cases to Site Engineer / HSE.</li></ul><p><b>Operations &amp; Maintenance Execution (WTG + BoP)</b></p><ul><li>Supervise preventive and corrective maintenance works, daily troubleshooting, and repair/replacement of wind turbine mechanical, electrical, and hydraulic systems/components.</li><li>Supervise preventive and corrective maintenance activities of BoP equipment.</li><li>Provide first-line technical guidance to service technicians and ensure safe, efficient execution and quality of work.</li><li>Support and lead major component replacement activities (e.g., generators, Transformer, gearbox) by coordinating resources, tools, and field readiness.</li><li>Daily toolbox + job readiness check before dispatch (scope, hazards, tools, spares, access, weather, communications).</li><li>Work quality hold points for critical tasks (MV terminations, transformer work, torque marking, reinstatement checks).</li><li>Defect elimination loop: create/maintain a simple repeat defects log and propose permanent corrective actions to Site Engineer.</li><li>Lifting &amp; rigging readiness checks: verify lifting accessories certificates/condition before any lift (even when crane is contractor-owned).</li><li>Return-to-service verification discipline: ensure basic functional checks are completed (and recorded) before handing back to SCADA.</li><li>On Call/standby coordination: ensure fair on-call distribution, clear escalation and response protocol during breakdowns.</li></ul><p><b>PTW / LOTO</b></p><ul><li>Establish and maintain general safety from the system / Lock Out Tag Out (LOTO).</li><li>Support the proper implementation of PTW requirements and safe work execution in the field.</li></ul><p><b>Troubleshooting, Performance Monitoring &amp; Downtime Control</b></p><ul><li>Interpret turbine faults and support troubleshooting to minimize downtime and improve availability.</li><li>Monitor turbine performance and identify recurring issues/potential problems requiring corrective action.</li><li>Support optimization of turbine downtime and service KPIs through better prioritization and execution discipline.</li><li>Follow up MPC recommendations and implement improvement actions to minimize generation losses and enhance plant performance.</li></ul><p><b>Work Management, Documentation &amp; Reporting Quality</b></p><ul><li>Ensure technicians complete all relevant paperwork and system reporting (work orders, checklists, PTWs, reports) with good quality and on time.</li><li>Review and validate WO closure quality (clear problem/cause/action, measurements, parts used, attachments) and coach technicians to improve reporting discipline.</li><li>Maintain service logs and contributes to operational/maintenance reporting as requested by the Site Engineer.</li></ul><p><b>People Supervision &amp; Capability Building</b></p><ul><li>Manage and monitor the performance of direct reports (service technicians) and provide regular feedback, coaching, and guidance.</li><li>Ensure knowledge transfer and continuous guidance of junior technicians and support competence progression.</li><li>Ensure discipline, teamwork, and proper work organization to deliver tasks efficiently and safely.</li><li>Manage daily attendance and work allocation; ensure technicians respect start/finish times, on call readiness, and approved leave plan; report deviations and recurring non-compliance to Site Engineer.</li><li>Ensure full adherence to P&amp;C procedures related to work schedule, shift roster, on-call duty, attendance, leave planning, and recovery days, including timely communication and approval workflow.</li><li>Maintain professional discipline: punctuality, readiness for duty, timely handover, and compliance with site rules and instructions.</li></ul><p><b>Contractor Supervision</b></p><ul><li>Supervise contractors/subcontractors during on-site activities to ensure compliance with HSSE requirements, method statements, quality expectations, and site rules.</li><li>Follow up contractor progress and support field acceptance of completed works with proper evidence/documentation. Procedures, Continuous Improvement</li><li>Assist in the development and improvement of technical and safety procedures for main service activities and contribute to maintaining an updated site procedure library.</li><li>Perform quality audits/inspections on executed work to confirm maintenance is performed diligently and equipment is left in good condition. Tools, Spares &amp; Cross-Functional Coordination</li><li>Ensure proper care of company tools and vehicles and enforce good housekeeping practices.</li><li>Coordinate with storekeeper/procurement/operations for spare parts readiness and required external services to avoid execution delays.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in electrical / Electromechanical Engineering (or relevant technical degree)</li><li>5 years experience in wind sector overseeing operation and maintenance.</li><li>Minimum 3 years as Wind Turbine Technician (Vestas V90 experience preferred), including troubleshooting, up-tower repairs, and major component exposure.</li><li>Wind turbine troubleshooting + planned maintenance execution</li><li>MV/HV substation &amp; BoP coordination (switchgear, protection, transformers, MV cables)</li><li>Team leadership, contractor supervision, and safe execution discipline</li><li>Strong reporting, RCA support, and action closure mindset</li><li>Planning, prioritization, and performance-oriented deliver</li><li>Safety leadership &amp; compliance mindset</li><li>Accountability and execution ownership</li><li>Communication and collaboration</li><li>Problem-solving and structured thinking</li><li>Integrity, discipline, and resilience under pressure</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p><strong>UM6P – Mohammed VI Polytechnic University</strong> operates within a <strong>strongly innovation-driven culture</strong>, where creativity, experimentation and intellectual boldness are key foundations. The university promotes initiative, openness and autonomy in a stimulating environment focused on research, entrepreneurship and impact. This innovative mindset is reinforced by a <strong>solid cooperative dimension</strong>, fostering collaboration, knowledge sharing and human development. A <strong>clear focus on performance and excellence</strong> further supports this culture, while formal processes remain lighter to maintain agility and flexibility. </p><br><br> <br> <br> Job : <p><strong>Entity: </strong></p><br><br><p>The Africa Center of Manufacturing Excellence (ACME) is a leading advanced manufacturing hub specializing in Advanced Manufacturing, Industry 4.0, automation, and tooling. It operates as a center of excellence at Mohammed VI Polytechnic University (UM6P) and is structured as a consortium that brings together leading industrial companies.</p><br><br><p><strong>Mission:</strong></p><br><br><p><br>The Robotics &amp; Mechatronics Research Scientist will lead the development of next-generation robotic systems for Non-Destructive Testing (NDT), industrial inspection, and advanced manufacturing. The successful candidate will design intelligent robotic platforms capable of inspecting critical industrial assets in aerospace, energy, mining, rail, and manufacturing environments.</p><br><br><p>The position combines scientific excellence with industrial impact by developing autonomous and semi-autonomous robotic inspection solutions integrating robotics, mechatronics, artificial intelligence, machine vision, sensor fusion, and advanced NDT technologies. The Research Scientist will work closely with industrial partners to accelerate technology transfer from laboratory research to real-world industrial deployment.</p><br><br><p><strong>Key Responsibilities:</strong></p><br><br><p><br>• Design and develop innovative robotic and mechatronic systems for industrial manufacturing applications.<br>• Develop advanced automation solutions integrating robotics, sensors, machine vision and intelligent control.<br>• Design, implement and validate robotic workcells for manufacturing, inspection and assembly.<br>• Develop control algorithms for robotic systems, motion control and autonomous operations.<br>• Develop embedded software and real-time control systems for robotics applications.<br>• Design and integrate sensors, actuators and electronic systems into mechatronic platforms.<br>• Conduct simulation, modelling and digital twin development for robotic systems.<br>• Perform testing, validation and performance optimization of robotic solutions.<br>• Collaborate with additive manufacturing, inspection and digital manufacturing teams on multidisciplinary projects.<br>• Prepare technical documentation, research reports and scientific publications.<br>• Participate in proposal writing and the development of funded R&amp;D projects.<br>• Supervise graduate students, interns and junior engineers.<br>• Collaborate with industrial partners to transfer research into commercial and industrial applications.<br>• Contribute to the development of ACME's robotics laboratory and strategic research roadmap.<br>• Ensure compliance with laboratory safety procedures and international industrial standards.</p><br><br> <br><br> </div>