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Area Manager - Ground Operations - Morocco, Spain & France | Morocco, Spain & France (Morocco)
Aviation & Maritime
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Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br>
Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br>
This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br>
<strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry.
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<br> Job : <p><strong>Area Manager - Ground Operations:</strong></p><br><br><p>Reporting to the respective Head of Ground Operations, the Area Manager leads and oversees airport operations across assigned regions to ensure safe, efficient, and compliant ground handling activities. The role supports the implementation of regional strategies and business plans in alignment with Air Arabia's operational, financial, and customer service objectives. Through effective stakeholder management, data-driven performance monitoring, and cross-functional coordination, the Area Manager ensures operational consistency, revenue protection, and service excellence across all stations.</p><br><br><p><strong>Key Result Responsibilities:</strong></p><br><br><p><strong>Strategic & Operational Execution</strong></p><br><br><p>Support the Head of Ground Operations in developing, implementing, and monitoring regional strategies and business plans, ensuring operational efficiency, cost control, and optimal ROI.<br>Liaise with stakeholders to establish and implement airport services procedures aligned with Air Arabia's quality, safety, and regulatory standards.<br>Conduct feasibility studies and prepare operating budgets for assigned stations; monitor expenditures and recommend cost-saving initiatives.<br>Partner with the Head of Ground Operations to lead the start-up and operational readiness of new hubs/stations, including contracting, manpower, facilities, systems, and training readiness.</p><br><br><p><br><strong>Stakeholder & Contract Management</strong></p><br><br><p>Build and maintain productive relationships with airports, Civil Aviation Authorities, GHAs, and industry bodies to ensure smooth operations and favourable commercial terms.<br>Support the negotiation and management of ground handling and customer service contracts, ensuring company interests are protected and service levels are consistently met.<br>Collaborate with the Commercial team to align operational performance with revenue targets, cost optimization, and customer experience goals.</p><br><br><p><br><strong>Performance Monitoring & Compliance</strong></p><br><br><p>Conduct field visits, audits, and performance reviews for assigned stations and GHAs; analyse data and reports to identify trends, gaps, and improvement opportunities.<br>Work closely with Quality, Safety, and Security teams to ensure adherence to company and regulatory standards, including participation in audits and investigations.<br>Coordinate with IT and government bodies to ensure all systems setup, upgrades, and maintenance comply with operational and regulatory requirements.</p><br><br><p><br><strong>People Leadership & Development</strong></p><br><br><p>Partner with HR to define objectives and KPIs for station teams; provide coaching, feedback, and support to ensure consistent achievement of objectives.<br>Ensure optimal utilization of available resources (manpower, systems, tools, and processes) to maximize operational efficiency.<br>Continuously evaluate systems, tools, and procedures, recommending enhancements to improve reliability and productivity.</p><br><br> <br> Required profile : <p><strong>Qualification & Work Experience</strong></p><br><br><ul><li>Bachelor's degree in aviation management, Business Administration, or related field; a Master's degree is an advantage.</li><li>5+ years of progressive experience in Ground Operations, with at least 2 years in years in a managerial role or multi-station leadership role.</li><li>Proven experience managing airport operations, GHAs, and compliance with international standards (IATA, ICAO, GCAA).</li><li>Commercial and cost-awareness mindset with ability to link operations to ROI.</li><li>Strong leadership, analytical, and negotiation skills.</li><li>Excellent stakeholder management and vendor coordination capabilities</li><li>Proficiency in MS Office and operational management systems. Exposure on data-driven decision-making is a strong advantage.</li><li>High sense of accountability, customer focus, and operational discipline.</li><li>Willingness to travel extensively across assigned regions.</li><li>Moroccan nationality/ residency is a must </li></ul> <br><br> </div>
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Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.
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<br> Job : <ul><li>Administration of the HR database and applications</li><li>Ensure the implementation of a backup policy in consultation with the IT department</li><li>Ensure daily backups are performed</li><li>Install HR applications</li><li>Ensure the ongoing and corrective maintenance of the application</li><li>Manage access and their security</li><li>Ensure specific development of interfaces</li><li>Manage the HR repository (creation and updating)</li><li>HRIS project management</li><li>Study of HR application evolution needs</li><li>Comparison of target solutions</li><li>Proposal of action plans</li><li>Testing and acceptance of deliverables</li><li>Establishment of detailed functional specifications</li><li>Configuration, testing, and acceptance of the project</li><li>HR Portal</li><li>Creation and management of access</li><li>Management of HR portal content</li><li>Ongoing and corrective maintenance</li><li>Management and development of automated processes</li><li>HR Decision Support System</li><li>Production of weekly HR activity reports</li><li>Production of monthly and institutional reports</li><li>Preparation of HR data for CDG needs</li><li>Remuneration</li><li>Conduct studies and simulations at the request of management on payroll, variable network bonuses, etc.</li><li>Prepare the list of eligible staff for grade changes in the network and manage grievances via the intranet</li><li>Prepare elements for calculating annual bonuses and salary increases for headquarters and network staff</li><li>Other HR projects</li><li>Ensure the maintenance and development of automated interfaces</li><li>Prepare the payroll budget and forecasts</li><li>Participate in the annual performance appraisal process</li><li>Prepare CIM increases, bonuses, and benefits</li></ul> <br> <br> Required profile : <ul><li>Mastery of HR information systems and IT development</li><li>Experience in writing functional specifications</li><li>Mastery of databases and IT development</li><li>Knowledge of payroll and salary taxation</li><li>Rigor and organization</li><li>Precision and clarity<br> </li></ul> <br><br> </div>
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>Purpose:</p><br><p>Leads the direction, planning, execution, and interpretation of clinical trials or research activities of one or more clinical development programs. Participates in and may lead cross-functional teams to generate, deliver, and disseminate high-quality clinical data supporting overall product scientific and business strategy.</p><br><p>Responsibilities:</p><br><ul><li>Leads and demonstrates ownership of the design and implementation of multiple clinical development programs (or one large, complex program) in support of the overall product development plan, based on strong medical and scientific principles, knowledge of compliance and regulatory requirements, AbbVie’s customers, markets, business operations, and emerging issues. Oversees project-related education of investigators, study site personnel, and AbbVie study staff.</li><li>Has overall responsibility for leading clinical study teams, monitoring overall study integrity, and review, interpretation, and communication of accumulating data pertaining to safety and efficacy of the molecule. Along with Clinical Operations, is responsible for ensuring agreed-upon study enrollment and overall timelines for key deliverables. Responsible for assessment and reporting of serious adverse events per corporate policy and regulations for those protocols on which assigned.</li><li>Primary responsibility for and ownership of design, analysis, interpretation, and reporting of scientific content of protocols, Investigator Brochures, Clinical Study reports, regulatory submissions and responses, and other program documents.</li><li>May oversee the work of Medical and/or Scientific Directors working on the same or related programs.</li><li>May serve on or chair Clinical Strategy Team(s), with responsibility for development of a rigorous, cross-functionally-aligned, vetted Clinical Development Plan with full consideration of contingencies and alternative approaches. In the role of CST Chair, responsibilities may include supervision of matrix team members and serving as Clinical Research representative to lend clinical development and medical expertise to Asset Development Teams (ADTs) and ADT Leadership Boards (ALBs).</li><li>Serves as an in-house clinical expert for one or more molecules and diseases in the therapeutic area, coordinating and leading appropriate scientific and medical activities with internal stakeholders as they relate to ongoing projects. May participate in or lead clinical development contributions to due diligence or other business development activity. As required by program needs, contributes in partnership with Discovery colleagues to design and implementation of translational strategies.</li><li>Acts as clinical lead and actively solicits opinion leader interactions related to the disease area(s); partners with Medical Affairs, Commercial and other functions in these activities as required, consistent with corporate policies, to ensure that broad cross-functional perspectives are incorporated into Clinical Development Plans and protocols as appropriate.</li><li>Stays abreast of professional information and technology through conferences, medical literature, and other available training, to augment expertise in the therapeutic area. May represent AbbVie at key external meetings.</li><li>Responsible for understanding the regulatory requirements related to the clinical studies and global drug development and accountable for complying with those requirements. Serves as a clinical representative for key regulatory discussions.</li><li>Ensures adherence to Good Clinical Practices, pharmacovigilance standards, standard operating procedures and to all other quality standards in conducting research.</li></ul><br>Qualifications<br><br><ul><li>Medical Doctor (M.D.), Doctor of Osteopathy (D.O.), or non-US equivalent of M.D. degree with relevant therapeutic specialty in an academic or hospital environment. Completion of a residency program strongly preferred. Completion of a subspecialty fellowship is desirable.</li><li>At least 5 years (7 years preferred) of clinical trial experience in the pharmaceutical industry, academia, or equivalent.</li><li>Experience with Immune redirecting therapies such as T-cell engagers desirable</li><li>Ability to run a complex clinical research program independently.</li><li>Proven leadership skills and ability to bring out the best in others on a cross-functional global team. Must be able to lead through influence.</li><li>Ability to interact externally and internally to support a global scientific and business strategy.</li><li>Extensive knowledge of clinical trial methodology, regulatory and compliance requirements governing clinical trials, and experience in development of clinical strategy and the design of study protocols.</li><li>Must possess excellent oral and written English communication skills.</li><li>Ability to exercise judgment and address complex problems and create solutions for one or more projects.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our long-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
<div><p><strong>Site Manager</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>Site Manager </strong>in Morocco.</p> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p> <p><strong>For this Site Manager position </strong></p> <p><strong>Key Responsibilities :</strong></p> <ol> <li><strong> Warehouse Operations Management :</strong></li> </ol> <ul> <li>Oversee inbound, storage, order picking, packing, and outbound activities.</li> <li>Ensure daily warehouse operations are executed efficiently and according to established procedures.</li> <li>Optimize warehouse layout and storage utilization.</li> <li>Ensure customer service requirements and service level agreements (SLAs) are met.</li> </ul> <ol> <li><strong> Inventory Management :</strong></li> </ol> <ul> <li>Maintain accurate inventory records and stock integrity.</li> <li>Manage cycle counts and annual physical inventories.</li> <li>Investigate and resolve inventory discrepancies.</li> </ul> <ol> <li><strong> Team Leadership and People Management :</strong></li> </ol> <ul> <li>Lead, coach, and develop the warehouse team.</li> <li>Set performance objectives and monitor employee productivity.</li> <li>Conduct performance reviews and identify training needs.</li> <li>Foster a culture of teamwork, accountability, and continuous improvement.</li> </ul> <ol> <li><strong> Health, Safety, Security and Environment (HSSE) :</strong></li> </ol> <ul> <li>Ensure full compliance with company and legal health and safety requirements.</li> <li>Promote a safe working environment and enforce the use of personal protective equipment (PPE).</li> <li>Conduct safety inspections and support incident investigations.</li> <li>Ensure warehouse security standards are maintained.</li> </ul> <ol> <li><strong> Performance and Continuous Improvement</strong></li> </ol> <ul> <li>Monitor and report warehouse KPIs.</li> <li>Identify operational improvement opportunities and implement corrective actions.</li> <li>Drive Continuous Improvement, and First Choice initiatives.</li> <li>Support productivity and cost optimization projects.</li> </ul> <ol> <li><strong> Customer Service and Stakeholder Management</strong></li> </ol> <ul> <li>Lead and supervise the teams responsible for day-to-day customer interactions and service delivery.</li> <li>Ensure customer requirements, service level agreements (SLAs), and operational commitments are consistently met.</li> <li>Monitor customer service performance and drive corrective actions when necessary.</li> </ul> <p><strong>Key Accountabilities</strong></p> <ul> <li>Warehouse operational performance.</li> <li>Inventory accuracy and stock integrity.</li> <li>Health and safety compliance.</li> <li>Employee productivity and engagement.</li> <li>Customer satisfaction and SLA achievement.</li> <li>Cost control and budget adherence.</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>Master’s Degree in Logistics.</li> <li>Minimum 5 years of warehouse management experience.</li> <li>Experience managing operational teams within a logistics or supply chain environment.</li> </ul> <p><strong>Technical Competencies</strong></p> <ul> <li>Warehouse Management Systems (WMS).</li> <li>Inventory control and stock management.</li> <li>Logistics and supply chain operations.</li> <li>Data analysis and reporting.</li> </ul> <p><strong>Leadership Competencies</strong></p> <ul> <li>Leadership and people management.</li> <li>Decision-making.</li> <li>Problem-solving.</li> <li>Change management.</li> <li>Conflict resolution.</li> </ul> <p><strong>Behavioral Competencies</strong></p> <ul> <li>Customer focus.</li> <li>Results orientation.</li> <li>Strong organizational skills.</li> <li>Attention to detail.</li> <li>Continuous improvement mindset.</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <br><font color="#ffffff">#LI-MEA</font></p></div>
<div><p><strong>OFR Bulk Operations & Customer Service Specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>OFR Bulk Operations & Customer Service Specialist </strong>in Morocco. In this role, you will Ensure the delivery from A-Z of all the operations process related to OFR shipments.</p> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p> <p><strong>In this OFR Bulk Operations & Customer Service Specialist position </strong></p> <ul> <li>You will handle day-to-day shipments and operational activities for Bulk Ocean Freight, including both import and export shipments.</li> <li>You will liaise with origin and destination offices for forecasts and maintain regular communication with the Sales Department and Department Supervisor.</li> <li>You will place booking orders with shipping lines through the appropriate systems.</li> <li>You will ensure that all shipments comply with customs regulations in Morocco and other applicable country regulations.</li> <li>You will send Bill of Lading (BL) instructions to shipping lines and verify that all information on the Bill of Lading is accurate and complete.</li> <li>You will coordinate with depots for the fitting of flexitanks and arrange container pickups with truckers according to customer requirements and timelines.</li> <li>You will coordinate with customs brokers to manage customs clearance formalities.</li> <li>You will check and prepare all necessary documentation required for export, import, and customs clearance processes.</li> <li>You will issue customer invoices within 4 days of departure for exports and within 3 days of arrival for imports.</li> <li>You will ensure the timely collection of containers from shipping line depots.</li> <li>You will provide customers with complete and accurate information in a timely manner.</li> <li>You will coordinate daily operations and the movement of goods, including hazardous cargo.</li> <li>You will prepare all shipping documents accurately and on time and identify the most appropriate transport mode in consultation with customers.</li> <li>You will ensure all required documents are delivered on time to customers, brokers, shipping lines, and truckers.</li> <li>You will maintain optimal levels of customer satisfaction.</li> <li>You will monitor and control file performance, including gross profit (GP), costs, and revenue.</li> <li>You will consolidate monthly operational data for KPI reporting and analyze performance trends.</li> <li>You will have the responsibility and authority to approve or reject non-conforming freight and containers.</li> <li>You will handle customer complaints and work closely with shipping lines and the station network to implement corrective actions whenever issues or challenges arise.</li> </ul> <p><strong>Qualifications & Experience</strong></p> <ul> <li>2-4 Years of experience</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> </ul> <ul> <li>Fluent in English, French, and Arabic</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <font color="#ffffff">#LI-MEA</font></p></div>
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<p><span>With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the “strength within.”</span></p><br><p><span>Hexcel is currently seeking a <b>HR Specialist</b> for our <b>Casablanca, Morocco</b> location.</span></p><br><p><b><span>The selected individual will be responsible for but not limited to the following obligations:</span></b></p><br><ul><li><p>Coordinate and oversee employee transportation services, ensuring reliable, timely, and cost-effective solutions.</p><br></li><li><p>Manage employee attendance, working hours, leave records, and related data within the ERP system, ensuring accuracy and compliance.</p><br></li><li><p>Serve as the main HR contact for employees, providing support and guidance on HR-related matters.</p><br></li><li><p>Handle employee grievances, claims, and disciplinary cases, ensuring fair and timely resolution in accordance with company policies and labor regulations.</p><br></li><li><p>Maintain accurate, confidential, and up-to-date employee records, ensuring compliance with data protection requirements.</p><br></li><li><p>Prepare, review, and administer employment contracts, amendments, and other employment-related documentation.</p><br></li><li><p>Monitor contract expiration dates, coordinate renewals, and provide recommendations to management regarding employee employment status.</p><br></li><li><p>Ensure compliance with labor laws, company policies, and HR procedures across all employee lifecycle activities.</p><br></li><li><p>Support employee engagement initiatives and contribute to maintaining a positive and productive work environment.</p><br></li><li><p>Provide HR support outside regular working hours, including weekends, night shifts, and public holidays, as required by operational needs.</p><br></li></ul><p><b><span>Qualifications:</span></b></p><br><ul><li><p>Bachelor’s degree in human resources, Business Administration, or a related field.</p><br></li><li><p>Minimum of 2 years of progressive HR experience, with a focus on employee relations, time.</p><br></li><li><p>Proven experience in a manufacturing environment.</p><br></li><li><p>Strong organizational skills with attention to detail.</p><br></li><li><p>Ability to respect deadlines and manage multiple priorities.</p><br></li><li><p>Capacity to work effectively under pressure.</p><br></li><li><p>Excellent communication and interpersonal skills.</p><br></li><li><p>Proficiency in ERP systems and HR administration tools.</p><br></li><li><p>Knowledge of labor laws and HR best practices.</p><br></li></ul><p><span>Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.</span></p><br> </div>
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Company culture : <p>
<strong>Saham Bank</strong> is driven by a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork are central to daily operations. Proximity management encourages support, accountability and long-term collaboration across teams. This human-centered approach is reinforced by a <strong>strong organizational foundation</strong>, ensuring process efficiency, compliance and operational reliability. A <strong>controlled performance mindset</strong> and a <strong>moderate openness to innovation</strong> further support the bank’s balanced and sustainable development. </p><br><br>
<br> Job : <p>Within our branch network, you will be the first point of contact for our clients and will play an essential role in their satisfaction and loyalty.</p><br><br><p><strong>Welcome and support our clients</strong></p><br><br><ul><li>Offer a warm, professional, and personalized welcome.</li><li>Understand client needs and guide them to suitable solutions.</li><li>Ensure a smooth and high-quality customer experience with every interaction.</li></ul><p><strong>Support digital transformation</strong></p><br><br><ul><li>Educate and assist clients in using the bank's digital services.</li><li>Promote innovative solutions and new digital journeys.</li><li>Actively participate in the adoption of digital tools in the branch.</li></ul><p><strong>Handle everyday banking operations</strong></p><br><br><ul><li>Perform daily operations in compliance with procedures and quality requirements.</li><li>Respond effectively to common client requests.</li><li>Ensure the compliance and security of operations performed.</li></ul><p><strong>Contribute to business development</strong></p><br><br><ul><li>Identify business opportunities during interactions with clients.</li><li>Detect needs in savings, financing, insurance, or banking services.</li><li>Actively participate in achieving the branch's objectives.<br> </li></ul> <br> Required profile : <p>Beyond the diploma, we are primarily looking for people passionate about customer relations and driven by the desire to make a difference.</p><br><br><p>You are likely the candidate we are looking for if:</p><br><br><ul><li>You have excellent interpersonal and communication skills.</li><li>You enjoy advising, supporting, and building trusting relationships.</li><li>You are focused on customer satisfaction and results.</li><li>You are comfortable with digital tools and new technologies.</li><li>You appreciate dynamic environments where every day is different.</li></ul><p><strong>Your profile:</strong></p><br><br><ul><li>Bachelor's degree or higher in Business, Management, Banking, Finance, Marketing, Economics, Customer Relations, or equivalent.</li><li>Recent graduates with high potential or candidates with initial experience.</li><li>Excellent presentation and verbal communication skills.</li><li>Service-oriented, rigorous, team spirit, and proactive.</li></ul><p><strong>What we offer you:</strong></p><br><br><ul><li>A stimulating professional experience within a major player in the financial sector.</li><li>A stimulating and supportive work environment.</li><li>Real opportunities for career advancement and professional development.</li><li>The chance to participate in the transformation of the Moroccan banking sector.</li><li>Support from dedicated teams who value collective performance and innovation.</li></ul><p><span><strong>Ready to give your career a new boost?</strong></span><br>Join Saham Bank and become an active part of an ambitious transformation dedicated to an ever more innovative and personalized customer experience.<br> </p><br><br> <br><br> </div>
<p><strong>Customs Clearance Broker</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><strong>DHL Global Forwarding </strong>– Morocco has an opening for a <strong>Customs Clearance Broker</strong> where you will ensure that the clearance operation runs smoothly i.e. that the shipments are Pre-cleared or post cleared in a timely manner and complies with the regulatory and customer requirements through the preparation of appropriate freight documentation and relevant customs clearance authorities.</p> <p><strong>In this Customs Clearance Broker position </strong></p> <ul> <li>You will classify goods according to tariff coding systems.</li> <li>You will examine product information to ensure compliance with regulations.</li> <li>You will pay, or arrange for payment of, taxes and duties on shipments.</li> <li>You will pay charges, fees, or taxes.</li> <li>You will prepare and process import and export documentation according to customs regulations, laws, or procedures.</li> <li>You will oversee business processes.</li> <li>You will sign documents on behalf of clients, using powers of attorney.</li> <li>You will clear goods through customs and to their destinations for clients.</li> <li>You will coordinate logistics or other business operations.</li> <li>You will calculate duty and tariff payments owed on shipments.</li> <li>You will calculate data to inform organizational operations.</li> <li>You will stay abreast of changes in import or export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues.</li> <li>You will update your knowledge of legal and regulatory environments.</li> <li>You will request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.</li> <li>You will coordinate regulatory documentation activities.</li> <li>You will advise customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters.</li> <li>You will advise others on legal or regulatory compliance matters.</li> <li>You will monitor and trace the location of goods.</li> <li>You will monitor inventories of products or materials.</li> <li>You will confer with officials in various agencies to facilitate the clearance of goods through customs and quarantine.</li> <li>You will obtain documentation to authorize activities.</li> <li>You will post bonds for products being imported or assist clients in obtaining bonds.</li> <li>You will quote duty and tax rates on goods to be imported, based on federal tariffs and excise taxes.</li> <li>You will estimate costs of goods and services.</li> <li>You will obtain line releases for frequent shippers of low-risk commodities, high-volume entries, or multiple-container loads.</li> <li>You will arrange transportation, warehousing, and distribution of imported or exported products.</li> <li>You will inform importers and exporters of steps to reduce duties and taxes.</li> <li>You will advise others on financial matters.</li> <li>You will contract with freight forwarders for destination services.</li> <li>You will negotiate contracts with clients and service providers.</li> <li>You will maintain relationships with customs brokers in other ports to expedite cargo clearance.</li> <li>You will apply for tariff concessions, duty drawbacks, and other refunds.</li> <li>You will submit financial applications.</li> <li>You will provide advice on transportation options, carrier types, and shipping routes.</li> <li>You will advise others on logistics-related matters.</li> <li>You will prepare documentation for shippers to appeal duty charges.</li> <li>You will prepare regulatory and compliance documentation.</li> <li>You will suggest the most effective methods of packaging and labeling products.</li> <li>You will advise others on business and operational matters.</li> <li>You will arrange cargo insurance against loss, damage, or pilferage.</li> </ul> <p><strong>Now, here’s what we need from you</strong></p> <ul> <li>Knowledge of imports / exports documents</li> <li>Good knowledge of imports exports / procedures</li> <li>Knowledge of the industry, working areas and stakeholders - shipping lines, CFS, transporters</li> <li>Extensive knowledge of customs requirements</li> <li>Results driven and attention to details</li> <li>High degree of written, verbal and organizational skills</li> <li>Diligent attention to details</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <font color="#ffffff">#LI-MEA</font></p>
<div><pSegoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><pSegoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><pSegoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><pSegoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><pSegoe UI"; font-size: 14px;"><em>Drive and facilitate service excellence within Customer Service by implementing continuous improvement programs, supporting performance development initiatives, enhancing team capabilities and identifying opportunities to improve customer experience, operational efficiency and service quality across the Customer Service function.</em> </p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>YOUR TASKS :</strong></h2><ulSegoe UI"; font-size: 14px;"><li>Support Customer Service managers in monitoring service quality, performance standards and continuous improvement initiatives. </li><li>Assist in the administration and follow-up of quality audits to ensure achievement of customer service objectives. </li><li>Work closely with Customer Service leadership teams to identify training needs and develop employee skills. </li><li>Support onboarding programs, induction training and post-training evaluations for new team members. </li><li>Conduct performance analysis and recommend development actions based on service results, trends and improvement opportunities. </li><li>Manage customer follow-up activities and ensure adherence to customer contact and response objectives. </li><li>Analyze Voice of Customer feedback and coordinate improvement actions with relevant departments. </li><li>Collaborate with Regional Office teams to deploy Customer Service initiatives, projects and service excellence programs. </li><li>Support Mystery Shopper programs and service quality benchmarking exercises. </li><li>Conduct root cause analysis (RCA) on service incidents and identify corrective and preventive actions. </li><li>Perform call monitoring, service audits and quality reviews to ensure adherence to customer service standards. </li><li>Participate in customer visits alongside Sales teams when required and contribute to customer experience improvement initiatives. </li><li>Develop, monitor and report on performance metrics and customer service KPIs. </li><li>Support the maintenance of training databases, procedures, work instructions and operational documentation. </li><li>Contribute to process improvement projects, benchmarking studies and customer service development strategies. </li><li>Promote a high-performance culture focused on employee development, customer satisfaction and operational excellence. </li></ul><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>YOUR PROFILE :</strong></h2><pSegoe UI"; font-size: 14px;">Bachelor's Degree or equivalent qualification.</p><pSegoe UI"; font-size: 14px;">3 to 5 years of experience in Customer Service, Customer Experience, Performance Development, Quality Assurance or a related function. </p><pSegoe UI"; font-size: 14px;">Experience in designing and delivering training programs and coaching initiatives. </p><pSegoe UI"; font-size: 14px;">Experience in contact center operations and customer service environments. </p><pSegoe UI"; font-size: 14px;">Experience within the Express, Logistics or Service Industry is an advantage. </p><pSegoe UI"; font-size: 14px;">Strong analytical and problem-solving capabilities.</p><pSegoe UI"; font-size: 14px;">Excellent presentation, communication and stakeholder management skills. </p><pSegoe UI"; font-size: 14px;">Advanced proficiency in Microsoft 365 applications. </p><pSegoe UI"; font-size: 14px;">Knowledge of DHL systems and Power Apps is considered an asset.</p><pSegoe UI"; font-size: 14px;">Good command of <strong>French and English</strong>, both spoken and written.</p><pSegoe UI"; font-size: 14px;">Strong project management, organizational and leadership skills. </p><pSegoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><pSegoe UI"; font-size: 14px;">Customer Orientation: Focuses on understanding customer needs and delivering high-quality service experiences. </p><pSegoe UI"; font-size: 14px;">Planning & Organizing: Effectively manages priorities, resources and improvement initiatives to achieve objectives.</p><pSegoe UI"; font-size: 14px;">Decision Making: Makes informed decisions based on performance analysis and business requirements. </p><pSegoe UI"; font-size: 14px;">Developing People: Supports employee growth through coaching, mentoring and capability development. </p><pSegoe UI"; font-size: 14px;">Building & Leading Teams: Encourages collaboration, engagement and high performance across teams. </p><pSegoe UI"; font-size: 14px;">Influencing: Gains commitment and drives positive change across stakeholders and departments. </p><pSegoe UI"; font-size: 14px;">Communication: Delivers clear, concise and impactful communication to all audiences. </p><pSegoe UI"; font-size: 14px;">Commitment to Excellence: Continuously seeks opportunities to improve service quality, processes and results</p></div>
<div><pSegoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><pSegoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><pSegoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><pSegoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><pSegoe UI"; font-size: 14px;"><em>Support the integrity and accuracy of accounting records, financial reporting, statutory compliance, treasury activities and internal controls. The role works closely with Finance leadership and contributes to accounting operations, tax compliance, treasury management, reporting, audits and continuous process improvement.</em> </p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>YOUR TASKS :</strong></h2><ulSegoe UI"; font-size: 14px;"><li>Prepare monthly, quarterly and annual closing activities in accordance with accounting standards and company policies. </li><li>Perform balance sheet reconciliations and ensure timely resolution of outstanding items. </li><li>Review accounting entries and maintain the integrity of the general ledger and supporting schedules.</li><li>Support the preparation of management and statutory financial reports.</li><li>Assist in the preparation and submission of VAT and other tax declarations. </li><li>Ensure compliance with local statutory accounting and tax requirements. </li><li>Coordinate and support internal and external audit activities. </li><li>Monitor tax-related reconciliations, provisions and audit requirements. </li><li>Monitor supplier accounting and payment processes and review Accounts Payable aging. </li><li>Ensure compliance with approval workflows and payment procedures. </li><li>Support improvements in Procure-to-Pay controls and accounting processes. </li><li>Prepare daily and weekly cash position reports and support cash forecasting activities. </li><li>Perform bank reconciliations and investigate outstanding reconciling items. </li><li>Coordinate banking documentation and treasury operational requirements. </li><li>Maintain accounting documentation and supporting evidence in line with governance requirements. </li><li>Support Finance projects, system enhancements, automation initiatives and process standardization efforts. </li></ul><h2Segoe UI";"><strong>YOUR PROFILE :</strong></h2><pSegoe UI"; font-size: 14px;">Bachelor's Degree in Accounting, Finance, Audit or a related field. </p><pSegoe UI"; font-size: 14px;">5 to 8 years of progressive experience in Accounting, Finance or Audit. </p><pSegoe UI"; font-size: 14px;">Strong knowledge of IFRS and local statutory accounting requirements. </p><pSegoe UI"; font-size: 14px;">Hands-on experience in month-end closing, balance sheet reconciliations and financial reporting. </p><pSegoe UI"; font-size: 14px;">Experience coordinating statutory audits and tax compliance activities. </p><pSegoe UI"; font-size: 14px;">Good understanding of Accounts Payable, Treasury and internal control processes. </p><pSegoe UI"; font-size: 14px;">Experience with ERP systems, preferably SAP. </p><pSegoe UI"; font-size: 14px;">Experience working with Shared Service Centers (SSC) and cross-functional teams is an advantage. </p><pSegoe UI"; font-size: 14px;">Good command of <strong>French and English</strong>, spoken and written. </p><pSegoe UI"; font-size: 14px;">Experience within a multinational environment, SSC model or audit firm is considered a plus. </p><pSegoe UI"; font-size: 14px;">Professional accounting certifications (CPA, DSCG or equivalent) are an advantage. </p><pSegoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><pSegoe UI"; font-size: 14px;">Analysis: Ability to evaluate financial information, identify discrepancies and provide effective solutions.</p><pSegoe UI"; font-size: 14px;">Planning & Organizing: Effectively manages multiple priorities, deadlines and reporting requirements.</p><pSegoe UI"; font-size: 14px;">Decision Making: Makes sound judgments based on financial data, regulations and business needs.</p><pSegoe UI"; font-size: 14px;">Results Orientation: Focuses on delivering accurate financial reporting and achieving accounting objectives.</p><pSegoe UI"; font-size: 14px;">Attention to Detail: Ensures high levels of accuracy in accounting records, reconciliations and financial statements.</p><pSegoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Finance, Shared Service Centers, auditors and business stakeholders.</p><pSegoe UI"; font-size: 14px;">Accountability: Takes ownership of assigned responsibilities and ensures compliance with policies and controls.</p><pSegoe UI"; font-size: 14px;">Continuous Improvement: Proactively identifies opportunities to improve processes, controls and operational efficiency.</p></div>
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Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.
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<br> Job : <p><u><strong>GENERAL MISSION:</strong></u></p><br><br><p>Reporting to the Recovery Department, the <strong>Head of Litigation Department</strong> is responsible for leading and managing all of the foundation's litigation actions, in relation with clients, by ensuring the management of cases transferred to litigation and the handling of disputes with clients / Guarantees. They ensure the implementation of judicial or amicable procedures aimed at recovering debts while guaranteeing compliance with current regulations. They work in close collaboration with internal teams (Amicable, Pre-litigation, Write-off) and external stakeholders (lawyers, bailiffs, courts).</p><br><br><p><br><u><strong>MAIN RESPONSIBILITIES:</strong></u></p><br><br><p><strong><em>Management of litigation cases:</em></strong></p><br><br><ul><li>Participate in the pre-litigation transfer committee with the pre-litigation team to qualify unpaid cases and validate the legal procedure to follow.</li><li>As soon as cases are transferred to litigation, lead litigation cases, whether judicial or negotiation, for amicable settlement of litigation cases, in relation with the parties concerned.</li><li>Supervise the preparation of legal files and the organization of judicial actions in collaboration with law firms or the internal team of litigation officers.</li><li>Coordinate actions with external service providers (bailiffs, lawyers, notaries, etc.).</li></ul><p><em><strong>Debt recovery:</strong></em></p><br><br><ul><li>Develop and implement effective recovery strategies to reduce the rate of unrecoverable debts (framework, exploitation of guarantees and securities, etc.)</li><li>Monitor recovery performance in litigation and identify areas for improvement.</li><li>Ensure the implementation of amicable measures to maximize recovery chances before initiating legal action.</li></ul><p><em><strong>Prevention of legal risks:</strong></em></p><br><br><ul><li>Analyze legal risks related to litigation and propose recommendations to mitigate them.</li><li>Ensure compliance with procedures and regulations in force, particularly regarding client rights and regulatory compliance.</li><li>Contribute to the continuous updating of contractual documents and internal procedures.</li></ul><p><em><strong>Management of relationships with partners:</strong></em></p><br><br><ul><li>Collaborate with internal teams (Amicable, write-off, treasury, etc.) to ensure consistent handling of outstanding cases.</li><li>Monitor relationships with external partners, particularly law firms, to ensure the efficiency and speed of litigation procedures.</li><li>Manage invoicing for external recovery partners.</li></ul><p><em><strong>Reporting and monitoring:</strong></em></p><br><br><ul><li>Establish dashboards for monitoring the evolution of the litigation case portfolio and recovery performance.</li><li>Provide regular reporting to management on the status of cases, identified risks, and results obtained.</li><li>Propose corrective actions and continuous improvements in the handling of litigation cases.</li></ul> <br> Required profile : <p><u><strong>EDUCATION:</strong></u></p><br><br><ul><li>Master's degree in business law, litigation law, banking law, or equivalent.</li><li>A specialization in risk management or financial law would be an additional asset.</li></ul><p><u><strong>EXPERIENCE:</strong></u></p><br><br><ul><li>5 years of experience in a similar role, ideally in the financial, banking, or microfinance sector.</li><li>Proven experience in managing complex litigation, particularly in debt recovery and judicial cases.</li><li>Experience in supervising legal or recovery teams.</li></ul><p><u><strong>SKILLS:</strong></u></p><br><br><p><strong><em>Technical skills:</em></strong></p><br><br><ul><li>Solid knowledge of commercial law, contract law, banking law, and judicial procedures.</li><li>Mastery of amicable and judicial recovery techniques.</li><li>Good understanding of current regulations in the microfinance sector and legal obligations related to litigation.</li><li>Ability to prepare and manage litigation files while ensuring compliance with deadlines and legal procedures.</li><li>Negotiation skills for amicable settlements.</li><li>Good command of computer tools (Word, Excel, etc.)</li></ul><p><strong><em>Behavioral skills:</em></strong></p><br><br><br><ul><li>Leadership and ability to manage and motivate a team of litigation officers</li><li>Rigor, method, and organizational skills to manage multiple cases simultaneously while respecting priorities.</li><li>Analytical and synthesis skills to quickly identify legal risks and propose appropriate solutions.</li><li>Excellent communication and argumentation skills for negotiating with internal and external stakeholders.</li><li>Stress resistance and ability to work under pressure or in conflict situations.</li></ul> <br><br> </div>
<div ><p><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p><span>Would you like to become part of the world's most international company in the world?</span></p><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p><span>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit </span><a href="http://www.dpdhl.jobs/express"><span>www.dpdhl.jobs/express</span></a><span></span></p><p><strong><span >ABOUT THE ROLE:</span></strong><span ></span></p><p><span>The Customs Clearance Support Agent is responsible primarily of notifying over the phone or in writing our Into Bond Shipment’s customers through our DHL’s Customer Contact Centre and he/she shall be the most knowledgeable, courteous, efficient, confident and proactive point of contact for both DHL’s customers and the DHL network.</span></p><p><strong><span >YOUR TASKS:</span></strong></p><ul><li><span>To Call or Email In bond Customers for a range of DHL services and accurately input relevant data into DHL applications DCE “Respect also CODES”</span></li><li><span>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries to SCS (clearance by DHL).</span></li><li><span>Identify potential for selling Clearance with DHL service during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL GTW revenue.<span> </span>This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections (if any) and closing the transaction by successfully securing their purchase of the offered services.</span></li><li><span>To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices (SCS and POA), clearance times, customs paperwork requirements, country-specific requirements (including potential customs clearance delays). To lodge a trace when necessary ensuring that the customer receives service regarding their issues using SPARK sys.</span></li></ul><span></span><p ><span></span></p><ul><li><span>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.</span></li><li><span>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.</span></li><li><span>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.</span></li><li><span>Be professional with Front Liners colleagues to ensure a smooth data transmission via DCE. </span></li><li><span>Act as a backup for the CIA when needed<span> </span></span></li><li><span>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times. </span></li><li><span>Undertake any other related tasks or responsibilities as reasonably directed or required</span></li><li><span>Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance our customers’ experience with DHL..</span></li></ul><span></span><span></span><p><strong><span >YOUR PROFILE: </span></strong></p><p class="MsoListParagraph" ><br></p><p><strong><u>Essential</u></strong></p><ul > <li ><span>Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</span></li> <li ><span>Good spoken and written command of the French/English language with a cheerful, confident, professional and courteous tone</span></li> <li ><span>Excellent interpersonal skills and relates well with a wide range of people/customers </span></li> <li ><span>Experience in resolving straight forward customer conflict</span></li> <li >Demonstrated excellent attention to detail</li> <li ><span>Demonstrated ability to work effectively as part of a busy team</span></li> <li ><span>Basic computer skills including the ability to navigate around a computer</span></li> <li ><span>Ability to work flexible rostered hours, including scheduled breaks</span></li> </ul><p ><span></span></p><p ><strong><u>Desirable</u></strong></p><ul > <li >Previous Customs Clearance domain experience</li> <li ><span>Previous experience of Call-Center/telephone and/or electronic order booking systems </span></li> </ul><p class="MsoListParagraph" ><span ><span>·<span Times New Roman";"> </span></span></span><span>Demonstrable success in achieving targets through selling services and products</span></p></div><br>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>We are currently hiring a highly motivated Scientist II to join our LNP Platform team. In this role, you will independently execute hands-on formulation and process development activities for emerging tLNP drug product programs, with a focus on high-quality execution, procedure adherence, risk identification, and practical problem solving.</p><br><p>This position will report to the Principal Scientist and based at our Worcester office. The role will involve hands-on laboratory work. All duties will be performed in compliance with AbbVie’s standard operating procedures (SOPs).</p><br><p>Experience in lipid nanoparticle formulation and purification processes, or experience with process development, engineering and manufacturing of biologics drug product processes, is highly desired.</p><br><p>Responsibilities & Duties:</p><br><ul><li>Execute defined technical projects and experimental plans focused on formulation, conjugation, purification, and process development for targeted lipid nanoparticle-based nucleic acid formulations.</li><li>Prepare, formulate, purify, and characterize nucleic acid-based complex lipid nanoparticle formulations in accordance with established protocols, batch records, and SOPs.</li><li>Execute, and analyze DOE-based and other structured experiments to develop and optimize LNP formulations, lyophilized drug products, and associated process parameters.</li><li>Identify aberrant results, technical issues, process variability, or formulation performance concerns; support root-cause investigations; raise risks in a timely manner; and propose scientifically sound corrective actions.</li><li>Maintain excellence in laboratory execution, including accurate preparation, timely completion of tasks, clear documentation of experimental procedures and results, and compliance with SOPs and other manufacturing-related documentation.</li><li>Prepare high-quality technical reports and presentations that summarize procedures, study results, data interpretation, risks, and recommended next steps.</li><li>Collaborate effectively within project and laboratory teams to deliver accurate, timely results and support short-term projects with defined technical problems.</li></ul><br>Qualifications<br><br><ul><li>BS or equivalent education with typically 7 or more years of experience or MS or equivalent education with typically 5 or more years of experience.</li><li>Working knowledge of lipid-based delivery systems, formulation science principles, nanoparticle characterization, and/or drug product process development.</li><li>Hands-on experience working with nucleic acid and/or lipid nanoparticle-based formulations, complex/nanoparticle formulations, and/or biological formulations development.</li><li>Demonstrated ability to execute laboratory procedures with a high degree of accuracy, follow established protocols and SOPs, and maintain complete and compliant documentation.</li><li>Ability to recognize technical risks, troubleshoot lab or process issues, conduct initial root-cause assessments, escalate concerns appropriately, and propose practical solutions.</li><li>Ability to manage and complete multiple defined tasks or short-term projects under tight timelines while maintaining focus, quality, and attention to detail.</li><li>Detail oriented with strong organizational skills and a commitment to excellence in execution of laboratory operations.</li><li>Team player with excellent verbal and written communication skills, including the ability to clearly communicate progress, results, risks, and recommendations.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our short-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
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<span><br>JOB SUMMARY<br>Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.<br>OR<br>• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.<br>CORE WORK ACTIVITIES<br>Managing Engineering Operations and Budgets<br>• Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership.<br>• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.<br>• Administers service contracts to support property needs.<br>• Ensures fire crew has complete understanding of all procedures, equipment and alarms.<br>• Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).<br>• Manages and controls heat, light and power.<br>• Develops an engineering operating strategy that is aligned with the property/brand’s business strategy.<br>• Develops and manages Engineering budget.<br>• Ensures integration of departmental goals in game plans.<br>• Oversees execution of long term preventative maintenance and 10 year asset protection plans.<br>• Reviews financial reports and statements to determine how Engineering is performing against budget.<br>• Addresses potential areas of concern and proposing solutions to owners in a proactive manner.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>• Supervises construction to ensure timely completion of projects within budgetary guidelines.<br>Maintaining Engineering Standards<br>• Ensures compliance with state, local and federal regulations.<br>• Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems).<br>• Ensures building and equipment licenses, permits and certifications are current.<br>• Ensures property policies are administered fairly and consistently.<br>Managing Profitability<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Monitors and manages the payroll function.<br>• Manages department's controllable expenses to achieve or exceed budgeted goals.<br>• Participates in the development of department's capital expenditure goals; manages projects as needed.<br>• Participates in the budgeting process for areas of responsibility.<br>• Prepares weekly and period end P&L critiques.<br>• Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate.<br>• Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.<br>Conducting Human Resources Activities<br>• Ensures employees are treated fairly and equitably.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.<br>• Celebrates successes by publicly recognizing the contributions of team members.<br>• Resolves guest problems and complaints.<br>• Brings issues to the attention of Human Resources as necessary.<br>• Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<br> Company culture : <p><strong>AFD.Tech</strong> fosters a deeply <strong>human and collaborative</strong> culture, built on trust, team spirit, and mutual support.<br>
Employees grow within a close-knit environment where hands-on managers guide, mentor, and empower their teams.<br>
This people-focused approach is strengthened by a solid <strong>organizational structure</strong>, ensuring consistency, quality, and operational excellence.<br>
<strong>Innovation</strong> and creativity play a supportive role, while <strong>performance</strong> and challenge are present but balanced.
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<br> Job : <p>As part of strengthening our <strong>Digital Workplace and IT</strong> Service Management activities, we are recruiting several technical profiles, from <strong>Junior to Senior/L3</strong> level, to work on complex and highly critical production environments.</p><br><br><p>Depending on your expertise, you will participate in the administration, evolution, and operational maintenance of the following environments:</p><br><br><ul><li>EUC and endpoint management: Microsoft Intune, Autopilot, Azure Virtual Desktop, Windows 365, and VDI</li><li>Microsoft 365 and Identity: Exchange Online, Teams, Entra ID, and Active Directory</li><li>EUC Infrastructure: Windows Server, Active Directory Tier-0, SQL Server, IIS, WSUS, and WDS</li><li>ServiceNow ITSM: Incident, Change, Problem, CMDB, workflows, and integrations</li></ul><p>Senior profiles will also be responsible for technical governance, handling L3 escalations, producing architecture documents, and supporting teams.</p><br><br><p><strong>Your main tasks:</strong></p><br><br><p><br><u><em><strong>EUC, Intune, and User Environment</strong></em></u></p><br><br><ul><li>Administer and evolve Microsoft Intune: compliance policies, configuration profiles, application deployment, and endpoint management.</li><li>Ensure the deployment and support of Windows Autopilot.</li><li>Administer Azure Virtual Desktop, Windows 365, and VDI environments.</li><li>Resolve incidents related to device enrollment, Intune policies, and virtual sessions.</li><li>Manage operating system updates and monitor workstation compliance.</li><li>Maintain equipment inventory and operational documentation.</li><li>Develop PowerShell scripts to automate recurring operations.</li><li>Take charge, depending on seniority level, of Windows, macOS, iOS, and Android environments.</li></ul><p><u><em><strong>Microsoft 365, Teams, Exchange, and Identity</strong></em></u></p><br><br><ul><li>Administer Microsoft 365 services, particularly Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Manage mailboxes, licenses, groups, access, and Teams policies.</li><li>Administer Microsoft Entra ID: provisioning, conditional access, Hybrid Join, B2B federation, and identity governance.</li><li>Participate in Active Directory and Group Policy management.</li><li>Handle Microsoft 365 and Identity incidents up to L2 or L3 levels.</li><li>Automate Microsoft 365 and Identity operations using PowerShell and Microsoft Graph API.</li><li>Contribute to tenant governance, privileged access management, and security policy enforcement.</li></ul><p><u><em><strong>Windows Infrastructure, Active Directory, and SQL Server</strong></em></u></p><br><br><ul><li>Administer Windows Server and Active Directory environments.</li><li>Manage users, groups, organizational units, GPOs, and trust relationships.</li><li>Monitor domain controllers, FSMO roles, replication, and authentication mechanisms.</li><li>Administer infrastructure services such as IIS, WSUS, and WDS.</li><li>Participate in patching operations and perform pre- and post-deployment checks.</li><li>Perform routine operations on SQL Server: backups, maintenance, monitoring, and performance tracking.</li><li>Contribute to the administration of high-availability SQL Server environments, including Always On.</li><li>Develop PowerShell scripts to automate administration tasks.</li></ul><p><u><em><strong>ServiceNow ITSM</strong></em></u></p><br><br><ul><li>Administer and evolve the ServiceNow ITSM platform.</li><li>Configure Incident, Change, Problem, and CMDB modules.</li><li>Manage accounts, groups, roles, and access controls.</li><li>Update workflows, routing rules, incident categories, change templates, and approval chains.</li><li>Monitor CMDB data quality and handle discrepancies, duplicates, or obsolete items.</li><li>Develop and maintain REST API integrations.</li><li>Design automations with Flow Designer, Business Rules, UI Policies, and JavaScript/GlideScript.</li><li>Participate in CAB processes and ensure adherence to ITSM processes.</li><li>Contribute to integrations between ServiceNow and monitoring tools like Dynatrace.</li></ul><p><u><em><strong>Expertise, Governance, and L3 Support</strong></em></u></p><br><br><p>For Senior/L3 profiles:</p><br><br><ul><li>Take charge of complex technical escalations and manage their resolution.</li><li>Perform root cause analysis and define corrective actions.</li><li>Design and govern Digital Workplace, M365, Infrastructure, and ITSM architectures.</li><li>Produce technical documents such as HLD, LLD, RCA, procedures, and runbooks.</li><li>Manage evolutions, major changes, and platform lifecycles.</li><li>Define technical, security, and operational standards.</li><li>Mentor and upskill junior and experienced engineers.</li><li>Coordinate activities with Identity, Cloud, Security, Infrastructure, and Operations teams.</li></ul> <br> <br> Required profile : <p><strong>Education & Experience:</strong></p><br><br><p><u><em>Junior Profiles</em></u></p><br><br><ul><li>0 to 2 years of experience in IT administration or support.</li><li>Basic knowledge in one of the following environments:</li></ul><ol><li>Microsoft Intune and Microsoft 365</li><li>Exchange Online and Teams</li><li>Active Directory and Windows Server</li><li>ServiceNow ITSM</li></ol><ul><li>Familiarity with PowerShell.</li><li>Good understanding of user environments and support processes.</li><li>Rigor, service orientation, and willingness to develop skills.</li></ul><p><em><u>Experienced Profiles</u></em></p><br><br><br><ul><li>3 to 5 years of experience in production environment administration.</li><li>Operational expertise in at least one of the following areas:</li></ul><ol><li>Intune, Autopilot, AVD, or VDI</li><li>Microsoft 365, Exchange Online, Teams, and Entra ID</li><li>Active Directory, Windows Server, and SQL Server</li><li>ServiceNow ITSM, CMDB, Incident, and Change</li></ol><ul><li>Proficiency in PowerShell.</li><li>Ability to handle Level 2 incidents autonomously.</li><li>Knowledge of ITIL processes and change management.</li></ul><p><u><em>Senior / L3 Profiles</em></u></p><br><br><ul><li>Minimum 5 to 6 years of experience depending on the field, including significant experience in L3 activities, technical lead, or architecture.</li><li>Advanced expertise in one of the following areas:</li></ul><ol><li>EUC: Intune, Autopilot, AVD, Windows 365, and VDI</li><li>M365 & Identity: Entra ID, Exchange Online, Teams, Active Directory Tier-0, and Microsoft Graph</li><li>EUC Infrastructure: Active Directory Tier-0, Windows Server, SQL Server, and PowerShell</li><li>ServiceNow: ITSM, CMDB, REST API, Flow Designer, and workflow development</li></ol><ul><li>Experience in complex incident management, technical governance, and continuous improvement.</li><li>Proficiency in architecture documentation and RCA analysis.</li><li>Ability to technically mentor and support junior and experienced profiles.</li></ul><p><u><em>Technical Skills Sought</em></u></p><br><br><ul><li>Microsoft Intune</li><li>Microsoft Autopilot</li><li>Azure Virtual Desktop</li><li>Windows 365 and VDI</li><li>Microsoft 365</li><li>Exchange Online</li><li>Microsoft Teams</li><li>SharePoint and OneDrive</li><li>Microsoft Entra ID</li><li>Active Directory and GPO</li><li>Windows Server</li><li>SQL Server</li><li>PowerShell</li><li>Microsoft Graph API</li><li>ServiceNow ITSM</li><li>CMDB</li><li>REST API</li><li>Flow Designer</li><li>ITIL</li></ul><p><u><em>Additional Skills Appreciated</em></u></p><br><br><ul><li>macOS device administration with Jamf or Intune.</li><li>iOS and Android mobile device management.</li><li>Microsoft Purview and compliance governance.</li><li>Privileged Identity Management.</li><li>Teams Direct Routing.</li><li>Entra ID Hybrid Join.</li><li>Azure Arc.</li><li>ServiceNow Discovery and Service Mapping.</li><li>GlideScript or JavaScript applied to ServiceNow.</li><li>Integration between ServiceNow and Dynatrace.</li><li>Monitoring of EUC and Windows Server environments.</li></ul><p><u><em>Qualities Sought</em></u></p><br><br><ul><li>Rigor and organizational skills.</li><li>Analytical thinking and problem-solving ability.</li><li>Autonomy and sense of responsibility.</li><li>User-centricity and quality of service.</li><li>Ability to work in critical environments.</li><li>Good communication and documentation skills.</li><li>Ability to work with multiple technical teams.</li><li>Professional proficiency in French.</li></ul><p><u><em>Certifications Appreciated</em></u></p><br><br><p>Depending on the scope:</p><br><br><ul><li>Microsoft MS-900, MS-102, or MD-102</li><li>Microsoft Azure / Entra ID</li><li>MCSA or MCSE Windows Server</li><li>ServiceNow CSA</li><li>ServiceNow CIS-ITSM</li><li>ITIL Foundation</li></ul><p><u><strong>Your optimal candidate journey, in 10 days maximum!</strong></u><br> </p><br><br><ol><li>A first exchange by phone and Teams (or at our offices) with a member of the People & Project team to discuss your profile, the position, and the company</li><li>A second interview with a Business Manager or a Technical Expert (by Teams or at our offices)</li></ol><p>Responsiveness, dynamic exchanges, an optimal candidate experience guaranteed with an offer within 10 days maximum.</p><br><br><p><br><strong><u>Reasons to join AFD.Tech part of Accenture, and all our benefits:</u></strong></p><br><br><ul><li>Benefit from personalized support from your 1st day with our Onboarding team and your future Manager (welcome at our Rabat offices, Onboarding day, friendly breakfast).</li><li>Develop your technical, functional, or management skills through Accenture's training catalog and specialized training thanks to our school partnerships.</li><li>Advance your career through our mobility policy.</li><li>Experience extraordinary events with regular events and a family atmosphere (Nintendo Switch Tournament, Photo Shoots, Monthly Birthdays, football tournament (CAM), Personal Coaching and Development, Top Cake, Barbecue Day, Board Games, Annual Party…)</li><li>Our recruitment is based on skills, without distinction of origin, age, or gender, and all our positions are open to people with disabilities.<br> </li></ul> <br><br> </div>
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