Insurance Coordinator Jobs in Morocco
833 Jobs Found
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>The Project Safety Manager is responsible for monitoring and managing safety status across all disciplines and at the complete vehicle level, ensuring that safety objectives are achieved throughout the entire project lifecycle.</p><br><br><ul><li>Create and maintain the Project Safety Plan.</li><li>Identify the scope of safety activities based on project impact analysis.</li><li>Ensure the consistency and completeness of safety analyses across the defined scope and all layers of the engineering structure.</li><li>Guarantee compliance with safety activity planning and deliverables, including confirmation measures, while coordinating the activities of all concerned stakeholders.</li><li>Ensure safety standards are properly considered in project decisions.</li><li>Track and monitor safety activities throughout the project/program lifecycle, and prepare and present Safety Assessments to the Safety Expert Network at key project milestones.</li><li>Ensure safety release approval for each project phase.</li><li>Oversee the development and optimization of the Verification & Validation (V&V) strategy.</li><li>Supervise the development of the safety case, considering the respective scopes of the different engineering disciplines.</li><li>Organize and lead non-functional safety activities related to the project scope and specificities, including Stress & Threats analysis, Severe Thermal Events management, and other safety-related topics.</li></ul> <br> Required profile : <ul><li>Master's degree in engineering school.</li><li>1 to 3 years of experience.</li></ul> <br><br> </div>
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<br> Company culture : <p><b>HEOMI </b>is characterized by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. The company also integrates a more moderate <strong>innovation component</strong>, encouraging initiative and adaptability. Finally, a less dominant <strong>organizational dimension</strong> provides a structuring framework to support efficiency.
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<br> Job : <p>As part of our ongoing development, we are recruiting Digital Marketing Managers.</p><br><br><p>As a digital marketing specialist, you will be responsible for the traffic generated on our site, as well as for planning, implementing, and optimizing our online advertising campaigns.</p><br><br><p>You will work closely with our marketing team to achieve our internal objectives and ensure the growth of our company and the satisfaction of our customers.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>The profile we are looking for:</strong></u></p><br><br><ul><li>First experience in managing online advertising campaigns, particularly on Meta, Google Ads, and Bing Ads... and others</li><li>Proficiency in advertising performance analysis and monitoring tools.</li><li>Demonstrated ability to optimize campaigns to achieve performance goals.</li><li>Strong analytical skills and the ability to interpret data to make informed decisions.</li><li>Excellent communication skills and ability to work in a team.</li></ul><p>We are looking for colleagues with a great team spirit, who are autonomous, curious, and dynamic. <br> </p><br><br><p><u><strong>The recruitment process:</strong></u></p><br><br><ul><li>An initial phone call with our Recruitment Officer. If this first step is successful, you will have an HR interview, followed by an operational interview with the managers.</li><li>The diversity of profiles and experiences of the talents that make up our teams reflects our CSR policy and our commitments </li><li>Want to know more about the company? Visit our website: https://heomi.fr/</li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >In this key role, you will be responsible for designing and implementing BI, Analytics, and Big Data solutions. You will provide valuable and timely data analytics and solutions to the business, verifying requirements, defining the architecture, and developing an implementation plan. You will also be responsible for designing solutions that meet business needs and exceed client expectations. </font></font><br>
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<strong><font dir="auto" ><font dir="auto" >Responsibilities and tasks:</font></font></strong> <br>
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As a technical lead:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Collaborating with the business solutions manager to implement data strategies and design data flows.</font></font></li> <li><font dir="auto" ><font dir="auto" >To serve as a reference in development and ensure consistency with existing assets and data architectures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Perform complex data analyses and clearly communicate the procedure to follow.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >You are responsible for development:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Provide other team members with clear updates on the progress of development, unit testing, and documentation of developed data pipelines.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the quality of the developed code and compliance with guidelines.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience with Azure-based data solution architectures, the software development lifecycle (including Agile & Waterfall), data engineering and ETL tools/platforms, and data modeling practices.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >You develop and document the standards and methodologies surrounding the data platform, ensuring the security of knowledge and know-how:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Maintain the integration documentation.</font></font></li> <li><font dir="auto" ><font dir="auto" >Provide a critical judgment on the effectiveness of the data model based on your experience and best practices.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure that validation processes are followed.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li> <strong><font dir="auto" ><font dir="auto" >A minimum of </font></font></strong> <strong><font dir="auto" ><font dir="auto" >5 years of experience</font></font></strong><font dir="auto" ><font dir="auto" > in managing and implementing data projects.</font></font></li> <li><font dir="auto" ><font dir="auto" >But sad advance and of the </font></font><strong><font dir="auto" ><font dir="auto" >Azure</font></font></strong><font dir="auto" ><font dir="auto" > platform .</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent mastery of </font></font><strong><font dir="auto" ><font dir="auto" >PL/SQL</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></li> <li><font dir="auto" ><font dir="auto" >Extensive expertise in </font></font><strong><font dir="auto" ><font dir="auto" >Data Analytics</font></font></strong><font dir="auto" ><font dir="auto" > and </font></font><strong><font dir="auto" ><font dir="auto" >bug analysis</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></li> <li><font dir="auto" ><font dir="auto" >Advanced knowledge of </font></font><strong><font dir="auto" ><font dir="auto" >Snowflake</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></li> <li><font dir="auto" ><font dir="auto" >Basic knowledge of </font></font><strong><font dir="auto" ><font dir="auto" >Power BI</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></li> <li><font dir="auto" ><font dir="auto" >Advanced mastery with </font></font><strong><font dir="auto" ><font dir="auto" >Azure DevOps</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Good level in French and English</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b>OUR STORY</b><br>At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.<br>When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.<br>Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.<br>Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.<br>___________________________________________<br><b>YOUR ROLE</b><br>* Manage manufacturing process for Aluminium wire bonding <br> * Insure good assembly yields, SPC Cpk, FMEA RPN follow-up, Quality gates results and analysis, 8D boards score, internal and external customers audits results associated to wire bonding<br> * Responsible for providing technical support and guidance on process implementation and analysis to ensure conformance of the manufacturing process to set specifications.<br> * Support in development of new product and ensures proper implementation of established manufacturing processes. <br> * Manage daily/Weekly/Monthly and quarterly follow-up of production lots: Hold/SML with root causes identification within MRB meetings related to wire bonding<br> * Conduct deep technical analysis, process optimisations, propose/ lead process changes related to wire bonding<br> * Conduct DoE related to wire bonding<br>YOUR SKILLS & EXPERIENCES<br>* Process Engineer ( Mechanic or Electronic)<br> * Experience : 3 years in industry<br> * Knowledge in Jmp/ Simulation tools softwares<br><br></div></section>
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<p><span><strong>AXA ASSURANCE MAROC</strong> recrute pour le compte de sa <strong>Direction BU Santé </strong>un/une <strong>Lead Prises en Charge Santé </strong>:</span></p><br><p><span><strong><u>Mission du poste : </u></strong></span></p><br><p><span> Au sein de la Direction BU Santé, Le <strong>Lead Prises en Charge Santé</strong> a pour vocation de piloter et faire exécuter les processus de gestion des prises en charge liés aux produits santé, et ce de bout en bout. Il consolide les retours sur expérience sur l’ensemble de la chaine de gestion afin d’accompagner la stratégie de souscription du portefeuille clients. </span></p><br><p><span><strong><u>Activités du poste :</u></strong></span></p><br><p><span>Le Lead prises en charge Santé supervise le processus de délivrance des prises en charge relatifs aux produits Santé :</span></p><br><ul><li><span>Piloter l’activité en termes de respect des engagements contractuels convenus avec nos clients, et analyser la performance du portefeuille Santé en termes de couts;</span></li><li><span>Gérer les réclamations et traiter des demandes dans le respect des engagements de service ;</span></li><li><span>Gérer les moyens techniques, financiers et humains de son périmètre, afin d'atteindre les buts fixés ;</span></li><li><span>Proposer des évolutions sur les processus de gestion et outils (délais, modes de règlements, etc.) ;</span></li><li><span>Concevoir les outils de suivi qualitatif et quantitatif de l’activité ;</span></li><li><span>Evaluer les risques sur les souscriptions et les partager avec la hiérarchie et les équipes de souscriptions ;</span></li><li><span>Animation et montée en compétence de son équipe ;</span></li><li><span>Contrôler et assurer la conformité au cadre légal local et aux standards groupe ;</span></li><li><span>Participer aux projets transversaux d’Axa Assurance Maroc ;</span></li><li><span>Assurer la relation avec les partenaires internes et externes ;</span></li><li><span>Communiquer le reporting demandé par la hiérarchie dans les délais;</span></li><li><span>Suivre l’assainissement validé avec la hiérarchie;</span></li><li><span>En cas de pic, soutenir son équipe pour la délivrance des PECs dans les délais.</span></li></ul><p><span> <strong><u>Compétences requises:</u></strong></span></p><br><p><span><u>Compétences techniques :</u></span></p><br><ul><li><span>Bonne connaissance de l’environnement réglementaire, juridique, fiscal et financier de l’assurance</span></li><li><span>Bonne maîtrise du pilotage opérationnel, techniques statistiques <br>Maîtrise des systèmes informatiques et de gestion de l’entreprise relatifs à ses études</span></li><li><span>Compétences fonctionnelles métier sur les produits d’assurance, leur distribution/commercialisation (produits santé)</span></li><li><span>Hautes capacités de négociation et de persuasion<br>.</span></li></ul><p><span> <u>Compétences managériales :</u></span></p><br><ul><li><span>Leadership sur l'équipe, capacité à mobiliser, influence</span></li><li><span>Capacité à incarner la vision d'entreprise et ses valeurs</span></li><li><span>Sens du pilotage de la performance et des résultats</span></li><li><span>Pédagogie et capacité à monter en compétence</span></li></ul><p><span> <u>Compétences transversales :</u></span></p><br><ul><li><span>Respect de la confidentialité, éthique</span></li><li><span>Capacités d’analyses</span></li><li><span>Capacités de synthèse</span></li><li><span>Capacité à travailler dans l'urgence et sur des sujets variés</span></li><li><span>Résolution de problèmes complexes</span></li><li><span>Sens d’analyse</span></li></ul><p><span> <strong><u>Profil recherché :</u></strong></span></p><br><ul><li><span>De formation Bac+5 dans une Université ou Ecole spécialisée en économie, gestion, audit et/ou finance, assurance;</span></li><li><span>Expérience d’au moins 5 ans dans un poste similaire</span></li></ul><p><span>Si le descriptif correspond à votre profil et motivations professionnelles, merci de nous faire parvenir vos CV.</span></p><br><p><span><strong>Pourquoi rejoindre AXA Assurance Maroc ?</strong></span></p><br><ul><li><span>AXA est un des leaders de l’assurance et de la gestion d’actifs à travers le monde.</span></li><li><span>Nous aidons nos 108 millions de clients à traverser les petites et grandes difficultés de la vie.</span></li><li><span>Accéder à des opportunités de développement professionnel et de formation continue pour favoriser votre croissance au sein de notre entreprise et enrichir votre panel de compétences.</span></li><li><span>Evoluer dans une culture d'entreprise basée sur l’agilité, la performance individuelle et collective, la collaboration et l'éthique.</span></li><li><span>Être collaborateur AXA Assurance Maroc, c’est rejoindre un environnement de travail inclusif et diversifié, où chaque individu est valorisé et a la possibilité de s'épanouir.</span></li><li><span>Tous nos emplois sont ouverts aux personnes en situation d’handicap.</span></li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b><br>About the Role:</b><br>If you are passionate about creating value through strategic sourcing, building strong supplier partnerships, and driving operational excellence, this role could be an exciting opportunity for you!<br>As a Procurement Manager North Africa, you will play a key role in delivering sustainable value, ensuring supply continuity, and supporting business growth across the region. You will contribute to the development and execution of procurement strategies, lead sourcing initiatives, and collaborate closely with cross-functional teams to achieve business objectives.<br>You will identify opportunities, drive efficiencies, and implement innovative solutions while fostering strong relationships with suppliers and stakeholders.<br><b>Main Responsibilities:</b><br>CONTRACT MANAGEMENT:<br>Manages contracts, measure and improve their utilization<br>Perform local communication on new contracts<br>EXECUTE STRATEGIC SOURCING:<br>Execute strategic sourcing activities for Local Categories in line with the Group category management strategy<br>Support Group Category Manager in executing strategic sourcing activities, and providing full visibility on local market specificities<br>Manage implementation of strategic procurement projects<br>PROCUREMENT:<br>Lead and execute sourcing activities for all the Procurement categories according to the Group guidelines.<br>Analyze and monitor market trends, suppliers' concentrations and possible Innovation<br>Identify Sourcing opportunities and evaluate potential internal requests synergies<br>Lead negotiations with the Suppliers in order to bring the maximum value to the requesting function, in term of TCO (total cost of ownership), service and quality (SLA/KPI)<br>STAKEHOLDER MANAGEMENT:<br>Ensure proper alignment with internal customers (business functions) requirements and demand<br>Collaborate and support Group Category Leaders in executing strategic sourcing activities for categories<br>Local antenna for the Group, Area & Region Procurement<br>Collaborates with other Functions in the definition and implementations of policies (e.g. Finance, Legal, Insurances, HR)<br>PROCUREMENT SUPPLIER RELATIONSHIP:<br>Define Supplier Segmentation Model and Framework to define relationship type to set-up with key suppliers<br>Build and maintain supplier relationships that generate value for both Ferrero and the suppliers over time<br>ADMINISTRATION ACTIVITIES:<br>Manage overall performance of administration activities, ensuring service level and process and policy compliance<br>Manage emerging issues, identify area of improvements, validate process and IT system enhancements<br>Create & approve Purchase Order Documents according to defined Way-of-Working and PO thresholds<br>Support Local Admin specialist in case of mismatches between orders and invoices and approve PO documents<br>PERFORM MASTER DATA MANGEMENT:<br>Responsible for requiring new suppliers to be added or existing suppliers to be blocked<br>Support in collection of Supplier Data and communicate those data to the team in charge of uploading them in the system<br>Manage and maintain supplier financial analysis and performance for the categories<br>MANAGE PROCESS GOVERNANCE AND PERFORMANCE:<br>Apply and follow relevant policies and procedures to pursue the category strategy consistently complying with the Group framework and guidelines<br>Define and ensure Process Governance involving all relevant stakeholders<br>Achieve targets for all Categories<br>Develop Purchasing Country Budget Planning<br>About You:<br>Education & Background:<br>Bachelor or Master's Degree in Business Administration, Finance, Engineering or Science<br>A least 4-6 years of experience working in procurement<br>Successful track record and development potential<br>Working experience in a cross-cultural environment in a matrix organization preferable<br>Competencies & Attitude:<br>Mastering procurement techniques: negotiating skills, RFI, RFQ, budgeting, market analysis, risk management, price management<br>Knowledge of Indirect categories<br>Analytical mindset and strong reporting skills;<br>Ethical and strong personal values<br>Enthusiasm, passion and commitment to excellence with a result-oriented approach<br>IT Language Skills:<br>Excellent knowledge of MS Office<br>Previous experience with SAP / SAP Ariba is a plus<br>Arabic, French & advanced proficiency in English<br>Any other language spoken is considered as a plus<br>The successful candidate will demonstrate flexibility and adaptability, including the ability to travel when required by business needs.<br>Our Benefits & Perks:<br>Careers with caring built in - discover our benefits here .<br><br></div></section>
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<p><strong>Missions :</strong></p><br><p>Réaliser des missions d’audit sur pièces, de bout en bout, des activités des agents et courtiers AXA afin de garantir la conformité des produits souscrits et des dossiers avant l’entrée en relation d’affaires.</p><br><p><strong>Missions principales</strong></p><br><p>• Contrôle de la conformité technique et réglementaire des agents et courtiers à partir des pièces fournies (outils AXA + recherches web)<br>• Maîtrise et suivi des risques assurantiels<br>• Suivi des demandes de correction et des actions de remédiation des non-conformités<br>• Interaction avec les agents, courtiers, inspecteurs commerciaux et siège AXA pour mise en conformité<br>• Suivi quotidien des dossiers à contrôler dans le respect des délais et des process<br>• Contribution à l’amélioration de la qualité et de la conformité des pratiques</p><br><p><strong>Indicateurs de performance</strong></p><br><p>• Qualité des contrôles et des analyses<br>• Respect des délais (productivité)<br>• Comportement professionnel<br>• Contribution globale à la performance de l’entité</p><br><p><strong>Profil recherché</strong></p><br><ul><li>Ancienneté <strong>≥ 24 mois</strong></li><li>Présence <strong>≥ 90% sur les 12 derniers mois</strong></li><li>Population cible : <strong>ALL ASM</strong></li><li>Tenue de poste aux <strong>attendus OU objectifs performance en Q1/Q2</strong></li><li>Rigueur, esprit d’analyse, bonnes capacités rédactionnelles</li><li>Maîtrise de l’environnement et des techniques d’assurance</li><li>Connaissance des aspects réglementaires (LCB-FT, RGPD, etc.)</li></ul> </div>
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<span>Job Title
<br>Sales Administration Officer<br><br>Job Scope
<br></span><p>The Sales Administration Officer is accountable for processing purchases on a daily basis including the placement and tracking of orders, management of shipments and processing of customer accounts.</p><br><br><br>Main Duties and Responsibilities
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<li>Receive orders related to software and/or hardware through email or CRM and update customers accordingly</li>
<li>Price, create an ERP account and input orders into the vendor’s system while updating Salesforce and Traverse</li>
<li>Upload purchase orders in Salesforce</li>
<li>Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders</li>
<li>Act as the primary contact to customers, close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team</li>
<li>Update customers and internal stakeholders on order backlogs and information</li>
<li>Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner</li>
<li>Handle customer complaints in a timely manner and escalate issues when necessary</li>
<li>Update sales reports as required and manage ad hoc requests as and when necessary</li>
</ul><br><br>Position Requirements
<br><br>Education
<br><p>Bachelor’s degree in Business Administration or any other related field</p><br><br><br>Experience
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<li>2–4 years of experience in Sales Administration, Sales Support, or a similar coordination role.</li>
<li>Strong administrative and organizational skills with the ability to manage multiple priorities and meet deadlines.</li>
<li>Experience handling quotations, invoicing, order processing, and sales documentation with a high level of accuracy.</li>
<li>Ability to execute and follow established processes, ensuring compliance with internal procedures and company policies.</li>
<li>Detail-oriented with excellent follow-up skills to ensure timely completion of tasks and customer requests.</li>
<li>Strong communication and coordination skills, with the ability to collaborate effectively with sales teams, finance, operations, and customers.</li>
<li>Proactive, reliable, and capable of working independently in a fast-paced environment.</li>
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<p>#LI-LM1</p><br><br><br><br>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p><strong>In this role, your main tasks will be as follows:</strong></p><br><br><p><br>- Ensure the integrity of master data in Stellantis' key systems<br>- Ensure that all pending master data update requests are directed to the correct contact<br>- Maintain OBT master data processes to support data quality<br>- Develop and document processes with other functional data managers to support ongoing maintenance and data integrity<br>- Provide assistance in resolving data quality issues<br>- Be responsible for updating master data training documents<br>- Promote continuous improvement of the master data troubleshooting process<br>- Participate remotely in the "war room" for different markets to gather feedback on troubleshooting<br>- Assist and train on the application and implementation of procedures, standards, and guidelines on data ownership<br>- Ensure OBT troubleshooting is followed up by SP and Stellantis operations<br>- Update PowerBi data analysis with the help of the IT team if necessary</p><br><br> <br> Required profile : <p><strong>Degree:</strong> Master's degree (Bac+5)</p><br><br><p><strong>Experience:</strong> 1 to 3 years</p><br><br><p><strong>Skills:</strong></p><br><br><p><strong>IT skills to work independently on IT systems<br>Basic knowledge of logistics<br>Ability to work with complex datasets in an environment with integrated and external systems<br>Use of Microsoft Office</strong></p><br><br><p><strong>Strong problem-solving ability<br>Ability to work with a variety of systems<br>Ability to meet deadlines, prioritize workload, and achieve effective results in a dynamic and changing environment</strong></p><br><br><p>• Data collection and processing<br>• KPI analysis and reporting<br>• Eliade<br>• Eole<br>• Excel<br>• OBT<br>• Power BI<br>• End-to-end outbound process<br>• PO/Rate ticket management<br>• Stakeholder coordination</p><br><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The operations technician is responsible for supervision, ticket processing, and managing calls and emails for basic level technical support. Operations Technician reporting to the Team Leader, whose main responsibilities are: Monitoring of client network, system, and security platforms; Answering calls in French or English for our clients; Managing email; Qualifying received tickets and requesting diagnostics as needed; Managing weekly and monthly network KPIs; Third-party management; Incident processing; Creating incident tickets from the monitoring tool or following the receipt of calls or emails; Performing diagnostics according to internal procedures; Initiating escalation procedures when necessary; Contributing to the knowledge base based on the analysis of processed incidents; Managing requests; Providing support for the use and updating of software; Managing user accounts (account unlocking, troubleshooting, resolving email and office automation issues, managing peripherals, etc.); Coordination; Participating in skills transfers for new recruits or as part of a reversibility process. Provide customer reports.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Minimum of a 2-3 year post-secondary degree in Computer Science, bilingual, you have initial experience in a service desk or technical support role. Knowledge of support tools is required. Experience with Active Directory and MS Exchange is preferred. Technical Environment: Network: Routers, Switches; System: Linux, Windows. Virtualization: VMware, Citrix, Hyper-V, Amazon Workspace Telephony: Avaya, IP Telephony Security: Fortinet, Palo Alto, F5 Knowledge: Customer support expertise Good knowledge of systems (Windows, Linux) Good knowledge of virtualized environments Good knowledge of network technologies Soft Skills: Active listening, customer service orientation, empathy, ability to manage stress, adaptability, rigor and responsiveness (essential), excellent learning ability Hard Skills: Good level of French and English (spoken and written), excellent communication skills, availability and flexibility (3x8 shift work, 24/7), adherence to rules (schedules, breaks, work methods), teamwork skills</font></font></p><p></p></section>
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Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : Mission<p>The Product Analyst is responsible for collecting, analyzing, and using product data to support decision-making and continuously improve the user experience. They work closely with the Product, Tech, Data, and Business teams to measure feature performance, identify improvement opportunities, and assess the impact of product changes through data-based analysis and recommendations.</p><br><br>Profile sought<ul> <li>Master's degree (Bac+5) in engineering, computer science, data, statistics, or equivalent.</li> <li>6 to 8 years of experience in a similar role in product analysis, data analytics, or business analytics.</li> <li>Proficiency in data analysis tools such as SQL, Excel, Looker, Amplitude, or Google Analytics.</li> <li>Good knowledge of data visualization tools (Power BI, Tableau, Metabase, etc.).</li> <li>Mastery of tracking concepts, product performance measurement, and user journey analysis.</li> <li>Knowledge of A/B testing methodologies and statistics applied to data analysis.</li> <li>Awareness of product issues and user experience (UX).</li> <li>Excellent analytical and synthesis skills.</li> <li>Rigor, attention to detail, and results-oriented.</li> <li>Good communication skills and ability to explain complex analyses to different stakeholders.</li> <li>Curiosity, proactivity, and a strong interest in digital and data-driven environments.</li> </ul><br> <br> Head office address : <span> Route nationale 1km 3.5 douar Oulad Othman- SKHIRAT </span>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Salesforce QA Tester is responsible for ensuring the functional and technical quality of Salesforce solutions implemented within the company. They participate in all testing phases (planning, design, execution, and monitoring) to ensure that deliverables comply with business and technical requirements.</p><p><strong>Key Responsibilities</strong></p><ul><li>Participate in understanding business needs and defining acceptance criteria with Product Owners and Business Analysts.</li><li>Develop test plans and test cases based on Salesforce user stories (Sales Cloud, Service Cloud, Marketing Cloud, etc.).</li><li>Execute functional tests, integration tests, regression tests, and UAT.</li><li>Identify, document, and track defects using a bug-tracking tool (Jira, Azure DevOps, etc.).</li><li>Work closely with development teams, Salesforce administrators, and project managers.</li><li>Contribute to the implementation and maintenance of automated tests on the Salesforce platform (using Selenium, Provar, Tosca, etc.).</li><li>Support continuous improvement of the QA process (QA strategy, test coverage, tooling, etc.).</li><li>Ensure traceability between requirements and test cases.</li><li>Prepare test reports and communicate results to stakeholders.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><p><strong>Technical Skills</strong></p><ul><li>Salesforce: solid knowledge of the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud ).</li><li>Testing tools: Jira/Xray, TestRail, Zephyr, Provar, Selenium, Postman (API testing), etc.</li><li>Technical languages / tools (a plus): SOQL/SOSL, Apex (code reading), Git, CI/CD.</li><li>Methodologies: Agile/Scrum, DevOps, Test Driven Development (TDD), Behavior Driven Development (BDD).</li><li>Strong understanding of CRM processes and data flows.</li></ul><p><strong>Profile</strong></p><ul><li>Degree in computer science, software engineering, or equivalent.</li><li>Experience: 3 - 5 years in functional testing or test automation, ideally on Salesforce.</li><li>ISTQB certification (a plus).</li><li>Ability to quickly understand business needs and write clear, well-structured test cases.</li><li>Strong analytical skills, rigor, and attention to detail.</li><li>Good communication skills and ability to work in an agile team.</li><li>Good level of English (documentation and interactions with international teams).</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p> <strong><font dir="auto" ><font dir="auto" >Main mission</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >The SAP testing engineer is responsible for the functional and technical validation of SAP solutions implemented within the company. They ensure that developments, customizations, and integrations meet business requirements and guarantee system quality before production deployment.</font></font></p> <p> <strong>Responsabilit s</strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Participate in the analysis of business needs and the drafting of test plans.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Design, execute and automate functional tests on the SAP modules concerned (e.g. FI, CO, MM, SD, PP, HCM).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Identify, document and track anomalies detected in the test management tool (e.g. Jira, HP ALM, TestRail).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Collaborating with development teams and key users to understand business processes and validate fixes.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Participate in integration, regression and user acceptance testing (UAT).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Contribute to the implementation and improvement of testing strategies and methodologies.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Ensure traceability between requirements, test cases and results obtained.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Write test reports and validation summaries.</font></font></p></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Technical skills required</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Good knowledge of one or more </font></font><strong><font dir="auto" ><font dir="auto" >SAP</font></font></strong><font dir="auto" ><font dir="auto" > modules (FI/CO, MM, SD, PP, HCM, BW, etc.).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >My mastery of testing tools (HP ALM, Jira/XRay, SAP Solution Manager Test Suite, etc.).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Knowledge of </font></font><strong><font dir="auto" ><font dir="auto" >SAP Fiori / S/4HANA</font></font></strong><font dir="auto" ><font dir="auto" > is appreciated.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Knowledge of test automation (SAP TAO, Worksoft Certify, Tosca, UFT, or Selenium).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Good understanding of business processes and inter-module integrations.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Ability to read and understand functional and technical specifications.</font></font></p> </li> </ul> <p> <strong>Comp tences soft skils :</strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Rigour and attention to detail.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Analytical mind and problem-solving skills.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Good interpersonal skills and ability to work in a team with tradespeople and technology.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Organization and autonomy.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Clear communication, both oral and written.</font></font></p> </li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Search profile</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Education: Bachelor's degree +3 to Master's degree in computer science, information systems or equivalent.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Experience: Minimum 2-5 years in testing on SAP environment (more for a senior position).</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Languages: </font></font><strong><font dir="auto" ><font dir="auto" >Professional English required</font></font></strong><font dir="auto" ><font dir="auto" > (exchanges with international teams).</font></font></p></li></ul></div><p></p></section>
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Job : <p><strong>GENERAL MISSION</strong></p><br><br><p>The versatile educational assistant is responsible for supporting students from waking up until bedtime, ensuring their safety, punctuality, and discipline within the premises.</p><br><br><p><strong>MAIN MISSIONS</strong></p><br><br><p>• Supervise students during breaks, lunch breaks, and during their arrivals and departures;<br>• Accompany students to the Health Center and sports training venues;<br>• Oversee student activities and intervene when necessary;<br>• Supervise students' wake-up and morning preparation for morning activities;<br>• Report incidents that occur in the dormitory to the general dormitory supervisor;<br>• Ensure compliance with group living rules;<br>• Participate in monitoring student attendance and behavior on campus, including in the dormitory;<br>• Report absences to the external affairs supervisor;<br>• Ensure compliance with the internal regulations of the dormitory and the Lydex of Rabat in general;<br>• Participate in the organization and implementation of the establishment's educational, training, and social activities: National Anthem, class entry and exit, study hall supervision, etc…<br>• Assist teaching staff in supervising homework sessions;<br>• Assist the general supervisor in administrative tasks;<br>• Assist students in preparing medical files and coordinate with internal services;<br>• Participate in the organization and management of the school year start;<br>• Participate in the preparation and organization of the Lydex of Rabat council meetings;<br>• Provide on-call duty within the dormitory;<br>• Participate in animating students' cultural and artistic life;<br> </p><br><br> <br> Required profile : <p><strong>PROFILE</strong></p><br><br><p>• Diploma of at least Bachelor's degree (Bac+3) with a specialization in education;<br>• Previous experience in the educational field is desirable;<br>• Proficiency in computer tools (office suite);<br>• Good command of spoken and written French, English would be an asset;<br>• First aid training would be desirable.</p><br><br><p><strong>SKILLS</strong></p><br><br><p>• Ability to write reports<br>• Time management<br>• Communication skills<br>• Conflict management<br>• Ability to supervise minors</p><br><br><p><strong>PERSONAL QUALITIES</strong></p><br><br><p>• Sense of organization<br>• Listening skills<br>• Sense of responsibility<br>• Rigor<br>• Confidentiality<br>• Interpersonal skills<br>• Team spirit<br>• Availability.<br> </p><br><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Pre-Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives. Main Duties and Responsibilities • Act as a subject matter expert in technical/solutions design of the company products/services • Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets • Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services • Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations • Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective • Build sound relationships with partners and customers in support of sales objectives; • Lead technical sales calls • Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure • Complete required pre-sales documentations in a quick and accurate manner • Develop content, train and support partners and customers • Respond to after-hours support queries during assigned rotations and escalate issues if needed • Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor s degree in Computer Engineering, Computer Science or any other related field.</p><p>Experience • Minimum 3 5 years of hands-on experience with Cisco products and solutions. • CCNA certification is mandatory. • Proven experience in preparing technical proposals, delivering product demonstrations, and configuring Cisco solutions. • Strong technical knowledge of Cisco networking technologies and best practices. #LI-LM1</p><p></p></section>
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<p><span>The Global Production Planning team (GPP) is responsible for order orchestration and the effective management of order planning and order fulfillment processes on behalf of the business, ensuring the best possible customer experience.</span></p><br><p><span>The main focus is on managing internal stakeholder escalations at the regional level by anticipating and mitigating manufacturing issues and collaborating with cross-functional teams to resolve them. The goal is to maximize shipment performance, particularly during End-of-Quarter (EOQ) and </span>Inventory Delivery Commitment (IDC<span>) periods.</span></p><br><p><span>Join us to do the best work of your career and make a profound social impact as an <strong>Order Management Specialist</strong> on our <strong>Order Management</strong> Team in <strong>Casablanca.</strong></span></p><br><br>Responsibilities:<br><ul><li>Act as the primary liaison between factories and cross-functional stakeholders, managing internal customer escalations</li><li>Partner with Sales and Operations to ensure shipment plans are met, especially during IDC & EOQ periods</li><li>Manage regional backlog by resolving manufacturing issues and prioritizing orders to accelerate shipping</li><li>Collaborate with procurement teams to mitigate shortages, expedite production, and optimize order release</li><li>Track regional performance, benchmark across regions, and address recurring supply chain challenges</li><li>Drive process improvements while building strong stakeholder relationships and leading regional business updates</li></ul><br><br>Qualifications:<br><ul><li>Demonstrate excellent verbal and written communication skills in English </li><li>Graduated in the last 12 months with a degree in Business administration or Engineering</li><li>Collaborate effectively within cross-functional teams, building strong interpersonal relationships</li><li>Apply strong analytical and problem-solving skills to identify root causes and drive data-driven decisions</li><li>Manage multiple priorities in a fast-paced environment with strong time management and attention to detail</li><li>Work proactively with a high level of ownership, taking initiative to resolve issues and drive outcomes</li><li>Anticipate trends and mitigate risks through data analysis, influencing decisions with a consultative approach</li></ul><br> </div>
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Job : <p><strong>General Mission:</strong></p><br><br><p>The IT/Telecom maintenance technician is responsible for the maintenance, installation, and monitoring of the CFMDV's IT, network, and telecom equipment to ensure optimal operation of technical infrastructures and IT services..</p><br><br><p><strong>Main Missions:</strong></p><br><br><p>• Diagnose and resolve breakdowns and malfunctions of IT and telecom equipment ;<br>• Ensure preventive and corrective maintenance of IT and telecom equipment (servers, routers, switches, computers, phones, etc.) ;<br>• Update equipment in terms of security and software versions ;<br>• Install, configure, and ensure the proper functioning of local networks and telecom systems ;<br>• Ensure network security and performance by applying best practices and cybersecurity rules ;<br>• Administer and manage CFMDV servers and other network equipment ;<br>• Ensure data backup and recovery in case of disaster ;<br>• Provide first-level support to users for technical incidents related to IT and telecom equipment ;<br>• Train users on the use of basic equipment and applications ;<br>• Manage the inventory of IT and telecom equipment, ensuring monitoring of their condition and life cycle ;<br>• Document configurations, installation and maintenance procedures for better traceability ;<br>• Monitor the evolution of IT and telecom technologies to propose relevant improvements or updates for CFMDV equipment.<br>• Collaborate with suppliers and service providers for the maintenance and evolution of systems.</p><br><br> <br> <br> Required profile : <p><strong>KNOWLEDGE:</strong></p><br><br><p>• Minimum Bac+2 (Associate's degree or equivalent) in IT, specializing in networks and telecommunications ;<br>• 2 to 3 years of minimum experience in a similar role, ideally in a structured environment.<br>• Good command of operating systems and network diagnostic tools ;<br>• Skills in maintaining telecom and IT equipment ;<br>• Knowledge of network protocols ;<br>• Familiarity with cybersecurity practices.</p><br><br><p><strong>SKILLS:</strong></p><br><br><p>• IT and telecom maintenance</p><br><br><p>• Network administration</p><br><br><p>• Cybersecurity</p><br><br><p>• Technical support for users</p><br><br><p>• System and data management</p><br><br><p>• Inventory management</p><br><br><p><strong>ATTRIBUTES:</strong></p><br><br><p>• Ability to solve technical problems</p><br><br><p>• Rigor and ability to work in a team</p><br><br><p>• Good analytical and communication skills</p><br><br><p>• Autonomy and organizational skills</p><br><br> <br><br> </div>
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<span>Nous recrutons pour le compte de l’un de nos clients, acteur reconnu du secteur financier, un(e) Responsable ALM basé(e) à Rabat.<br> Rattaché(e) à la Direction Financière / Risques, vous aurez pour mission de piloter la gestion actif-passif de l’institution, d’assurer le suivi des risques de liquidité, de taux et de financement, et de contribuer à l’optimisation de la structure bilancielle.<br> Missions principales : Piloter la gestion actif-passif : analyse des équilibres bilanciels, suivi des maturités, gaps de liquidité et exposition au risque de taux.<br> Produire, analyser et fiabiliser les indicateurs ALM : liquidité, refinancement, sensibilité aux taux, stress tests, ratios prudentiels et tableaux de bord.<br> Participer à la définition de la stratégie de refinancement et à l’optimisation du coût des ressources.<br> Préparer les supports des comités ALM, trésorerie et risques financiers.<br> Assurer le suivi des contraintes réglementaires et prudentielles liées à la liquidité, au taux et à la gestion bilancielle.<br> Collaborer avec les équipes Finance, Trésorerie, Risques, Contrôle de gestion et Data afin d’améliorer les outils de pilotage.<br> Contribuer à la mise en place ou à l’amélioration des modèles d’analyse, de projection et de stress testing.<br> Formation Bac+5 en finance, ingénierie financière, actuariat, statistiques, économie, banque/finance ou grande école de commerce/ingénieur.<br> Expérience confirmée en ALM, trésorerie, risques financiers, contrôle de gestion bancaire ou pilotage bilanciel.<br> Une expérience dans le secteur bancaire, financier, leasing, financement spécialisé, microfinance ou cabinet de conseil financier serait fortement appréciée.<br> Bonne maîtrise des notions de risque de liquidité, risque de taux, gaps, stress tests, refinancement, ratios prudentiels et analyse bilancielle.<br> Excellente maîtrise d’Excel ; la connaissance de Power BI, SQL, Python ou d’un outil ALM serait un plus.<br> Esprit analytique, rigueur, capacité de synthèse et aisance dans la préparation de supports de décision.<br></span> </div>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Director, Specialist Sales - Consumer Solutions, North West Francophone Africa<br>Overview<br>• The Director, Consumer Specialist Lead for NWFA Cluster is responsible for leading the strategy, product development, and implementation of prepaid, debit & credit programs which drive growth within MasterCard’s North West & Francophone Africa region market space<br>• This role is critical to developing winning strategies and tactics that best meet the unique needs of consumer product entities by defining the market opportunity, understanding the business needs of organizations in this segment, and working with Issuers on program development and expansion<br>• Do you have experience working in the debit and credit card industry, with North West and Francophone Africa-based card issuers?<br>• Do you have card payments program management experience, and/or experience in developing card program strategy and product development?<br>Role<br>The essential responsibilities of the Director, NWFA Consumer Lead and Core Product Specialist Sales position are as follows:<br>• Help lead the development of the strategy, tactics, and execution plans in support of the prepaid, debit & credit card for public sector segments, including Issuers, strategic partners, and industry organizations<br>• Responsible for leveraging—and supporting the cross-sell of—the full complement of Mastercard capabilities (Loyalty, Advisors, Emerging Payments, etc.) to drive both innovation and value to MasterCard shareholders in these segments<br>• Provide consultative product expertise, education, best practices, and implementation guidance for product features and functionality to internal partners (e.g. Sales/Account Team, Product Delivery, etc.) and external customers (e.g. Issuers, governmental and industry organizations, etc.)<br>• Work closely with business and external stakeholders to ensure effective two-way communications regarding collection of business requirements and communication of key product decisions, plans, and releases<br>• Determine and evaluate business cases for proposed product developments that drive recommended prioritization<br>All About You<br>• Prepaid, Debit and credit card payment product management experience<br>• Strong understanding of consumer business processes/needs in the market and the ability to translate those into business and product requirements<br>• Deep knowledge of Consumer/retail payments products and platforms as well as prior retail or Consumer Banking experience in cards especially in North Africa regions.<br>• Excellent written and verbal communication skills with previous experience in a customer-facing role interfacing with mid to senior level executives<br>• Ability to influence external customers and internal business partners, at all levels, and drive towards results, without direct management authority<br>• Analytical, solutions-oriented skillset with the ability to drive thought leadership in the debit & credit card <br>• Number driven & strong P&L/program leadership experience and business acumen with the ability to provide solutions that drive the growth of MasterCard transactions and products<br>• Keen understanding of competitive offerings and industry trends, and the ability to translate that understanding into meaningful action and enhancements<br>• Highly organized and able to deal with multiple and competing priorities<br>• Effectively interface with all areas and levels of management including Customers (Issuers and corporate clients), senior executives (internal and external); Global Commercial Products, Customer Relationship teams, and Business Development teams <br>• Ability to stay calm under pressure and adapt to changing conditions and priorities is critical to success <br>• Knowledge and skills using product management tools, e.g. market and product plans, project timelines, marketing research, product validity and financial models, capital budgeting, etc. <br>• Bachelor’s degree in business or relevant experience<br>• Able to communicate and write English, French and Arabic.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
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<span>Missions Principales & Axes de Redressement Le futur DRH Groupe n’est pas un simple gestionnaire de paie ; c'est un business partner stratégique et un garant de la discipline.<br> Ses chantiers prioritaires ciblent directement le redressement des défaillances historiques de la fonction : A.<br> Restructuration Opérationnelle, Process & Digitalisation Audit et refonte des processus : Tolérance zéro pour la négligence administrative.<br> Le DRH doit auditer, formaliser et figer des procédures RH claires, standardisées et opposables à toutes les filiales.<br> Transformation digitale : Piloter la migration et l'intégration des outils RH avec les nouveaux systèmes du groupe (ERP, outils de reporting).<br> Automatiser les tableaux de bord RH pour éliminer le traitement manuel et les erreurs de suivi.<br> Gestion rigoureuse des dossiers du personnel : Assurer une conformité réglementaire totale, de l’onboarding (intégration) au départ des collaborateurs, en sécurisant la gestion des contrats, des sanctions disciplinaires et de la paie.<br> B. Culture de la Performance, Recrutement & Rétention Gouvernance par les KPIs : Déployer une culture d'évaluation factuelle.<br> Structurer, mesurer et faire appliquer des indicateurs de performance (KPIs) obligatoires pour l'ensemble des directeurs et des équipes.<br> Stratégie de recrutement agile : Professionnaliser le sourcing et l'acquisition de talents (notamment via la dynamisation des conventions universitaires et partenariats).<br> Réduire drastiquement les délais de recrutement sur les postes critiques (opérations, IT, transit).<br> Accompagnement du changement : Piloter les plans de restructuration en cours, gérer les plans de formation technique et s'assurer de l'adhésion des équipes aux exigences d'excellence opérationnelle du groupe.<br> C. Climat Social, Discipline et Présence Terrain Leadership de terrain : Sortir des bureaux pour aller au contact des réalités opérationnelles des sites (hubs, plateformes aéroportuaires, agences).<br> Discipline et exemplarité : Sanctionner fermement les manquements aux procédures et instaurer un climat de travail rigoureux où la méritocratie prime.<br> Indicateurs Clés de Performance (KPIs) Le DRH Groupe sera directement évalué sur sa capacité à piloter la fonction RH comme un centre de performance : Time-to-Hire (Délai de Recrutement) : Temps moyen écoulé entre le besoin exprimé et l'intégration du candidat, en particulier sur les profils clés.<br> Turnover Rate (Taux de Rotation) : Suivi et maîtrise du taux de départ, avec analyse des causes et mise en place de plans de rétention des talents.<br> Taux d'Automatisation RH / Fiabilité des Données : Pourcentage de processus RH (paie, congés, évaluations) entièrement digitalisés et exempts d'erreurs manuelles.<br> Taux d'Exécution des Évaluations (Performance Review Rate) : Suivi du respect des campagnes d'évaluation et de la déclinaison des KPIs obligatoires chez les managers.<br> Profil Recherché Expérience et Formation Formation : Bac+5 en Management des Ressources Humaines, Droit Social ou grande école de commerce.<br> Expérience : 15 ans d'expérience minimum , dont au moins 5 ans en tant que DRH dans un groupe multisites ou un secteur à forte intensité de main-d'œuvre (logistique, industrie, distribution).<br> Une expérience confirmée dans la conduite du changement ou la restructuration d'une direction RH est obligatoire.<br> Compétences Rares & Aptitudes Maîtrise du Droit Social Marocain : Expertise juridique irréprochable pour sécuriser les relations contractuelles et gérer les contentieux.<br> Culture Tech & Data : Expérience solide dans le déploiement ou l'utilisation avancée de solutions SIRH et d'outils de Business Intelligence (BI).<br> Fermeté et Posture : Leadership affirmé, excellente communication, capacité à imposer le respect des règles tout en restant un médiateur écouté.<br> Profil "mains dedans", orienté exécution et résultats.<br></span> </div>