Medical records Jobs - Casablanca Morocco

<br> <b>What You Will Be Doing at Arrow</b> <p>As a Data Center Inside Sales Representative (Italian Speaking), you will be responsible for supporting and developing business relationships with a portfolio of key Italian-speaking customers in the Data Center solutions space. Your role will involve managing the entire sales cycle from quote to delivery, collaborating closely with suppliers, internal teams, and field sales to provide the best service and drive revenue growth.</p> <b>Your responsibilities will include:</b> <ul> <li>Managing and growing a portfolio of data center customers through daily contact via phone and email.</li> <li>Preparing and processing quotes, including complex configurations related to servers, storage, and networking.</li> <li>Supporting sales by identifying upsell opportunities and aligning solutions to customer needs.</li> <li>Collaborating with Field Sales Representatives, product specialists, and supplier contacts to deliver value-added services.</li> <li>Tracking orders, managing backlogs, troubleshooting issues, and ensuring on-time delivery.</li> <li>Maintaining accurate records in CRM/ERP systems and reporting on account activity.</li> <li>Acting as a point of contact for post-sales support and helping resolve delivery or service concerns.</li> </ul> <b>Who We re Looking For</b> <p>We're looking for someone who enjoys building relationships, has a good technical understanding of IT infrastructure (especially data center technologies), and is passionate about customer service and sales excellence.</p> <b>What s in It for You</b> <ul> <li> Full Permanent contract </li> <li>Social advantage: CNSS, CIMR, Health insurance</li> <li>Very good working atmosphere in a team of passionate collaborators</li> <li>Work culture where you can make an impact</li> <li>Working within an international organization, recognized worldwide in its sector.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><b>Requirements:</b> <ul> <li>Fluency in Italian (spoken and written) is mandatory.</li> <li>Basic to intermediate knowledge of English is a strong plus.</li> <li>Previous experience in inside sales, sales support, or customer service preferably in IT/technology distribution.</li> <li>Strong organizational and communication skills.</li> <li>A proactive, solution-oriented mindset with the ability to work independently.</li> <li>Comfort working with CRM systems, quoting tools, and Microsoft Office.</li> <li>Familiarity with data center technologies (servers, storage, virtualization) is an advantage.</li> </ul>

<p> <b>Job Summary </b><br> </p><p>Tech First Gulf is looking for a creative and proactive Marketing Executive to strengthen its brand presence in Morocco. The candidate will manage localized Arabic and French content, social media, Canva-based creative design, marketing campaigns, and local event coordination while working closely with TFGu2019s regional marketing team.<br> </p><p><b><br></b></p><p> <b>Key Responsibilities </b><br> </p><ul><span style="font-weight: bold;"><span style="font-weight: normal;"> </span><li style=""> <span style="font-weight: normal;">Content &amp; Social Media: Manage TFGu2019s Arabic and French social media pages, create content calendars, and develop engaging localized content.<br> </span></li><li style=""> <span style="font-weight: normal;">Creative Design: Design social media posts, banners, digital advertisements, presentations, and promotional materials using Canva.<br> </span></li><li style=""> <span style="font-weight: normal;">Event Coordination: Support local events, product launches, workshops, and partner meetings, including vendor coordination, quotations, logistics, and post-event reporting.<br> </span></li><li style=""> <span style="font-weight: normal;">Campaign Management: Coordinate marketing campaigns with technology vendors, channel partners, and external agencies.<br> </span></li><li style=""> <span style="font-weight: normal;">Brand Development: Identify local promotional and media opportunities to increase TFGu2019s visibility in Morocco.<br> </span></li><li style=""><span style="font-weight: bold;"><span style="font-weight: bold;"><span style="font-weight: bold;"><span style="font-weight: normal;"> </span><span style="font-weight: bold;"><span style="font-weight: normal;">Reporting &amp; Administration: Track campaign performance, maintain marketing records, and ensure activities meet approved budgets and deadlines.<br> </span><p style=""> <span style="font-weight: normal;">Key Performance Indicators (KPIs) <br> </span></p><ul style=""><span style="font-weight: bold;"><span style="font-weight: normal;"> </span><li style=""><span style="font-weight: normal;">Consistent delivery of Arabic and French content and monthly content calendars.<br> </span></li><li style=""><span style="font-weight: normal;">Quality and timely delivery of marketing creatives and campaigns.<br> </span></li><li style=""><span style="font-weight: normal;">Growth in social media reach, engagement, and followers.<br> </span></li><li style=""><span style="font-weight: normal;">Successful execution of local events and marketing activities.<br> </span></li><li style=""><span style="font-weight: normal;">Timely reporting and adherence to approved budgets and deadlines.<br> </span><p style=""> <span style="font-weight: normal;">Reporting Structure <br> </span></p><p style=""><span style="font-weight: normal;">The Marketing Executive will report to the Marketing Manager and collaborate with TFGu2019s regional marketing, sales, vendor, and channel teams. The role is Morocco-based and may require local travel for events and partner meetings.</span></p><p style="font-weight: bold;"></p></li></span></ul></span></span></span></span></li></span></ul><p><strong>Desired Candidate Profile</strong></p><p> Qualifications &amp; Requirements <br> </p><ul><span style="font-weight: bold;"><span style="font-weight: normal;"> </span><li style=""> <span style="font-weight: normal;">Bachelor degree in Marketing, Communications, or a related field. <br> </span></li><li style=""><span style="font-weight: normal;">4 years of experience in marketing, social media, content creation, or event coordination. <br> </span></li><li style=""> <span style="font-weight: normal;">Fluency in Arabic and French , with good written and spoken English. <br> </span></li><li style=""> <span style="font-weight: normal;">Strong hands-on Canva design skills are essential. <br> </span></li><li style=""> <span style="font-weight: normal;">Experience managing social media platforms and creating digital marketing content. <br> </span></li><li style=""> <span style="font-weight: normal;">Strong communication, organizational, and project coordination skills. <br> </span></li><li style=""> <span style="font-weight: normal;">Proficiency in Microsoft Office. <br> </span></li><li style=""><span style="font-weight: bold;"><span style="font-weight: bold;"><span style="font-weight: bold;"><span style="font-weight: normal;"> </span><span style="font-weight: bold;"><span style="font-weight: normal;">Experience in B2B, IT, technology distribution, or channel marketing is an advantage. </span><br> <p style="font-weight: bold;"></p></span></span></span></span></li></span></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Within the framework of the Purchasing policy, the transactional buyer is responsible for transactional activities related to placing orders and provides operational support to the buyers in the department. Main Responsibilities: Compliance with Procedures: Strictly apply current procedures, operating methods, guidelines, and work instructions. Purchase Request (PR) Control: Verify the conformity of Purchase Requests (PRs) and allocate them according to the established processing matrix. PR Processing: Ensure efficient processing of PRs while respecting set objectives. FIFO Management: Manage files according to the FIFO (First In, First Out) method. Priority Management: Proactively manage priorities and emergencies. Order Placement: Create, edit, and send validated purchase orders to suppliers. Order Tracking: Ensure proper receipt of orders by suppliers and share order acknowledgments with specifiers and DA managers. File Quality: Guarantee the quality and completeness of processed files. Supplier Relations: Manage relationships with suppliers and handle disputes in collaboration with the Dispute Manager. ERP Use: Perform ERP dispatching via the Automate tool. Operational Support: Respond to requests from buyers, specifiers, and suppliers. Problem Escalation: Escalate blocking issues to management. Portal Updates: Keep the portal up-to-date with correctly completed and usable records. Project Participation: Actively contribute to QRQC (Quick Response Quality Control) meetings and proposed projects. New Employee Training: Participate in the onboarding and training of new recruits. ACTIVITY AND PERFORMANCE INDICATORS: Activity indicators are defined in the associated processes and procedures. Performance objectives are determined and communicated annually, in line with the company's overall objectives. Dashboards: Develop dashboards to monitor indicators of your own activities or those of the department in collaboration with management. Continuous Improvement: Propose corrective actions and suggestions for improvement to optimize existing processes and tools.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum Bac +3 in management, commerce, logistics or an equivalent field.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficient in Excel and knowledge of ERP software</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent organizational and prioritization skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Methodical and rigorous mind.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proactive attitude towards problems and emergencies.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Open-mindedness and ability to work in a team.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Location:</strong> Casablanca, Morocco</p><br><p><strong>Job Type:</strong> Full-time</p><br><p><strong>Hashtag:</strong> #LI-MM1</p><br><p><strong>About Us </strong></p><br><p>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.</p><br><p>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp;</p><br><p><strong>Description:</strong></p><br><p>We are looking for a talented<strong>, Injectable Manufacturing Operator </strong>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><br><p>If you want to be part of a team that cares about impact, this is the place for you.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Perform sterile injectable manufacturing and filling operations in line with approved procedures and production requirements.</li><li>Operate, set up and monitor filling and production equipment used in sterile manufacturing.</li><li>Follow strict aseptic techniques, gowning practices and cleanroom procedures to maintain product sterility.</li><li>Perform cleaning and sanitization of equipment and production areas according to approved procedures.</li><li>Carry out required in-process controls and quality checks, and immediately report any deviation or non-conformity.</li><li>Complete batch records, logbooks and production documentation accurately and in accordance with GMP requirements.</li><li>Ensure compliance with GMP, HSE, quality and safety standards throughout manufacturing activities.</li><li>Report equipment malfunctions or process issues and support basic/preventive maintenance activities when required</li></ul><p><strong>Qualifications:</strong></p><br><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br><ul><li>Previous experience in sterile/injectable pharmaceutical manufacturing</li><li>Strong practical background in aseptic operations</li><li>Knowledge of GMP, cleanroom and gowning requirements</li><li>Experience with filling equipment is highly desirable</li><li>Strong attention to quality, safety and compliance</li></ul> </div>

<b>About Us</b> <p>At Arrow Electronics, we are a Fortune 500 company and a global leader in technology distribution and services. We work with the world s leading manufacturers and help customers bring their solutions to life from data centers and cloud infrastructure to cybersecurity and AI. At Arrow, innovation meets opportunity, and your career can grow across borders and business units.</p> <br> <b>What You Will Be Doing at Arrow</b> <p>As a Data Center Inside Sales Representative (Italian Speaking), you will be responsible for supporting and developing business relationships with a portfolio of key Italian-speaking customers in the Data Center solutions space. Your role will involve managing the entire sales cycle from quote to delivery, collaborating closely with suppliers, internal teams, and field sales to provide the best service and drive revenue growth.</p> <b>Your responsibilities will include:</b> <ul> <li>Managing and growing a portfolio of data center customers through daily contact via phone and email.</li> <li>Preparing and processing quotes, including complex configurations related to servers, storage, and networking.</li> <li>Supporting sales by identifying upsell opportunities and aligning solutions to customer needs.</li> <li>Collaborating with Field Sales Representatives, product specialists, and supplier contacts to deliver value-added services.</li> <li>Tracking orders, managing backlogs, troubleshooting issues, and ensuring on-time delivery.</li> <li>Maintaining accurate records in CRM/ERP systems and reporting on account activity.</li> <li>Acting as a point of contact for post-sales support and helping resolve delivery or service concerns.</li> </ul> <b>What s in It for You</b> <ul> <li> Full Permanent contract </li> <li>Social advantage: CNSS, CIMR, Health insurance</li> <li>Very good working atmosphere in a team of passionate collaborators</li> <li>Work culture where you can make an impact</li> <li>Working within an international organization, recognized worldwide in its sector.</li> </ul> <br> <p>#LI-FR2</p> <p> </p> <p> </p> <b>Location:</b> MA-Casablanca, Morocco (Boulevard Al Quods)<p> </p> <p> </p> <b>Time Type:</b> Full time <p> </p> <b>Job Category:</b> Sales<p><strong>Desired Candidate Profile</strong></p><p>We're looking for someone who enjoys building relationships, has a good technical understanding of IT infrastructure (especially data center technologies), and is passionate about customer service and sales excellence.</p> <b>Requirements:</b> <ul> <li>Fluency in Italian (spoken and written) is mandatory.</li> <li>Basic to intermediate knowledge of English is a strong plus.</li> <li>Previous experience in inside sales, sales support, or customer service preferably in IT/technology distribution.</li> <li>Strong organizational and communication skills.</li> <li>A proactive, solution-oriented mindset with the ability to work independently.</li> <li>Comfort working with CRM systems, quoting tools, and Microsoft Office.</li> <li>Familiarity with data center technologies (servers, storage, virtualization) is an advantage.</li> </ul>

<p>Define and maintain Windows Server and Linux reference builds, configuration standards and lifecycle roadmaps Engineer directory infrastructure and core identity-adjacent services, including Active Directory, GPO, DNS and DHCP Design and evolve datacenter platforms covering virtualisation, compute, storage and supporting infrastructure Establish hardening, patching, upgrade, migration, capacity and obsolescence standards Produce reusable engineering patterns, build documentation, decision records and acceptance criteria Lead technical design and implementation activities for infrastructure upgrades and migrations Define monitoring, backup, recovery, performance and resilience requirements for engineered platforms Ensure solutions are supportable and complete structured handovers to operations teams Contribute to infrastructure integration activities for new entities and sites Provide Level 3 expertise for complex platform issues and recurring technical problems Security, Governance and Continuous Improvement Embed security-by-design and Group hardening requirements into operating-system and datacenter standards Work with Cybersecurity to remediate vulnerabilities and reduce technical debt and unsupported components Maintain auditable engineering documentation and contribute to ISO 27001 controls and evidence Standardise infrastructure patterns and automate build, validation and compliance activities where relevant Review platform capacity, performance, availability and obsolescence risks and define remediation plans Drive continuous improvement through root-cause analysis, lessons learned and technology watch Technical Environment Operating systems: Windows Server and Linux Directory and core services: Active Directory, GPO, DNS, DHCP and certificate-related services Virtualisation and datacenter: VMware vSphere / vCenter / VxRail, compute and datacenter infrastructure Storage and protection: SAN / NAS, NetApp, backup and recovery platforms Engineering: architecture patterns, reference builds, hardening baselines, lifecycle and capacity planning Automation: PowerShell, Ansible, Git and infrastructure validation scripts Hybrid services: Microsoft Azure, OVH and connectivity with on-premises platforms Operations integration: monitoring, logging, patching, CMDB, documentation and acceptance processes</p><p><strong>Desired Candidate Profile</strong></p><p>You hold at least a two-year higher education qualification in IT and have strong engineering experience across enterprise systems and datacenter infrastructure in a multi-site environment. You have practical expertise in Windows Server, Active Directory, virtualisation, compute and storage, together with a sound understanding of Linux and hybrid infrastructure. You are comfortable producing technical designs and standards, leading migrations and upgrades, and handing reliable solutions over to operations. Experience with hardening, capacity planning, automation, backup and recovery, infrastructure lifecycle management or ISO 27001 environments would be an advantage. This position is suited to an engineering-oriented professional who combines technical depth, standardisation and operational awareness.</p>

<p>Maintain sales records, update CRM data, and generate sales reports to track progress and provide insights for sales management, Become aware of the products and services sold by the company, Offer customers information on products and services, Assess customers' needs and offer them adapted solutions, Conduct Teams or phone meetings to demonstrate products or services, answer questions, and address objections.</p><p><strong>Desired Candidate Profile</strong></p><p>Fluent level in E n glish Excellent written and oral communication skills Great negotiation and sales skills Ability to work in teams and collaborate with other departments.</p>

<p> <strong>What you will do:</strong> </p> <ul> <li>Create, verify, and assign orders accurately in accordance with established procedures and fulfillment requirements;</li> <li>Coordinate with internal teams via instant messaging to support scheduling, reporting, and order fulfillment;</li> <li>Respond to internal and external queries regarding fulfillment operations, providing clear, timely, and empathetic communication;</li> <li>Track orders, monitor their status, and follow up on outstanding tasks to ensure timely fulfillment;</li> <li>Identify and escalate delayed or at-risk orders to the relevant teams, following up to support their resolution.</li> <li>Handle order-related issues, including shipping, delivery, and return inquiries, coordinating with relevant teams when necessary.</li> <li>Maintain accurate order information, inventory updates, and fulfillment records in the relevant systems.</li> <li>Follow established processes, manage priorities effectively, and contribute to meeting team performance targets and KPIs.</li> </ul> <p> <strong>Benefits:</strong> </p> <ul> <li>Fixed schedule: Monday Friday, 9:00 AM 6:00 PM (GMT+2);</li> <li>Opportunity to cooperate fully remotely;</li> <li>Inclusive international environment;</li> <li>Compensation in USD;</li> <li>Rewards for referring friends;</li> <li>Balance between project workload and personal time, but also internal health policy;</li> <li>Responsive leadership interested in your development and long-lasting cooperation;</li> <li>Greenhouse conditions for self-development;</li> <li>A culture built on trust, with no time-tracking requirements.</li> </ul> <p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p> <p>You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn .</p> <p>So if you're a proactive <strong>Fulfilment</strong> <strong>Agent</strong> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p> <p>Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p> <p>Know someone perfect for the role? Refer them and get rewarded!</p> <p> <em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em> </p> <p> <em>Your personal data will be processed as described in the SupportYourApp </em> <em>Candidate Privacy Notice</em> <em>.</em> </p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Excellent English communication skills (at least C1 level);</li> <li>At least 1 year of experience in customer support is required;</li> <li>6 months to 1 year of experience in fulfillment;</li> </ul> <ul> <li>Strong communication, empathy, and problem-solving skills;</li> <li>Excellent organizational skills, attention to detail, and time management;</li> <li>Ability to multitask, prioritize requests, and handle escalations;</li> <li>Familiarity with CRM tools, order management systems, and basic logistics processes;</li> <li>Adaptability, technical aptitude, and a willingness to learn new tools;</li> <li>Strong sense of ownership, accountability, and focus on KPIs.</li> </ul> <p> <strong>Will be a great plus:</strong> </p> <ul> <li>Previous experience as a Customer Success Manager.</li> </ul>

<p>We are looking for a <strong>CSP Pre-Sales &amp; Operations Specialist dedicated to the French market</strong> who combines strong administrative and organisational skills with a commercial mindset.</p> <p>The role will be responsible for the <strong>end-to-end operational management of CSP customers in France</strong>, while actively supporting the sales team throughout the customer lifecycle, from onboarding and proposal preparation through renewals, upselling and ongoing CSP management.</p> <p>This is not a purely administrative position. The ideal candidate is comfortable participating in <strong>customer conversations</strong>, following up commercial opportunities and proactively identifying opportunities to <strong>increase CSP revenue and strengthen customer relationships</strong>.<br> </p> <p> <strong> Key responsibilities :</strong> </p> <p> <strong>1. CSP Pre-Sales &amp; Commercial Support</strong> </p> <ul> <li>Support the French sales and account teams in CSP customer conversations.</li> <li>Understand customer licensing requirements and translate them into appropriate proposals.</li> <li>Prepare CSP quotations, pricing scenarios and commercial proposals.</li> <li>Follow up proposals until closure.</li> <li>Support CSP renewals and proactively identify <strong>upsell and cross-sell opportunities</strong>.</li> <li>Help position additional Microsoft cloud solutions and services where relevant to the customer.</li> <li>Maintain a strong commercial focus on <strong>customer retention, CSP revenue growth and recurring business</strong>.</li> </ul> <p> <strong>2. Customer Onboarding &amp; Lifecycle Management</strong> </p> <ul> <li>Manage the complete CSP customer onboarding and offboarding process.</li> <li>Create and maintain customer records within the relevant CSP systems.</li> <li>Ensure customer agreements, subscriptions and administrative relationships are correctly established.</li> <li>Maintain accurate customer and licensing documentation throughout the customer lifecycle.</li> </ul> <p> <strong>3. CSP Portal &amp; Subscription Administration</strong> </p> <ul> <li> <p>Manage customers through the CSP licenses portal.</p> </li> <li>Order, modify and manage Microsoft licences and subscriptions.</li> <li>Process licence additions, removals and subscription changes.</li> <li>Support ongoing subscription and licence management.</li> <li>Ensure customer and subscription information remains accurate.</li> </ul> <p> <strong>4. Microsoft Partner Center Administration</strong> </p> <ul> <li>Perform day-to-day Microsoft Partner Center administration.</li> <li>Establish and maintain the appropriate customer relationships.</li> <li>Coordinate and manage <strong>GDAP (Granular Delegated Admin Privileges)</strong> relationships between Devoteam and customers.</li> <li>Monitor relevant Microsoft partner information, incentives and rebates.</li> <li>Support administrative escalations involving Microsoft where required.</li> </ul> <p> <strong>5. Opportunity &amp; Pipeline Management</strong> </p> <ul> <li>Create and maintain CSP opportunities in <strong>Salesforce</strong>.</li> <li>Keep opportunity values, stages, expected close dates and follow-up activities up to date.</li> <li>Follow outstanding quotations and proposals proactively.</li> <li>Work closely with French sales/account teams to move opportunities towards closure.</li> <li>Provide visibility on pipeline, renewals and upcoming customer opportunities.</li> </ul> <p> <strong>6. Customer Support &amp; Coordination</strong> </p> <ul> <li>Act as an operational CSP point of contact for the French market.</li> <li>Respond to customer and sales questions relating to licences, subscriptions, quotations and CSP administration.</li> <li>Coordinate internally with sales, licensing, technical teams and other CSP stakeholders.</li> <li>Help resolve operational issues and coordinate escalation where necessary.Description de l'entreprise</li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Must have</strong> </p> <ul> <li> <strong>Fluent French</strong> and good professional English.</li> <li>Strong administrative and organisational capabilities.</li> <li>Customer-oriented with excellent communication skills.</li> <li> <strong>Commercial and sales mindset</strong>, not afraid to follow up with customers or sales colleagues.</li> <li>Comfortable preparing and discussing commercial proposals.</li> <li>Strong attention to detail and ability to manage multiple customers and opportunities simultaneously.</li> <li>Proactive attitude and strong sense of ownership.</li> <li>Comfortable working across different portals and business systems.</li> <li>Able to combine <strong>administration, pre-sales and commercial follow-up</strong> in one role.</li> </ul> <p> <strong>Ideally familiar with:</strong> </p> <ul> <li>Microsoft Cloud Solution Provider (CSP)</li> <li>Microsoft Partner Center</li> <li>Microsoft 365 Admin Center</li> <li>Microsoft Azure portal</li> <li>CSP/distributor portals</li> <li>Microsoft licensing and subscriptions</li> <li>GDAP</li> <li> <p>Salesforce or another CRM platform</p></li></ul>

<p>We are looking for a <strong>CSP Pre-Sales &amp; Operations Specialist dedicated to the French market</strong> who combines strong administrative and organisational skills with a commercial mindset.</p> <p>The role will be responsible for the <strong>end-to-end operational management of CSP customers in France</strong>, while actively supporting the sales team throughout the customer lifecycle, from onboarding and proposal preparation through renewals, upselling and ongoing CSP management. </p> <p>This is not a purely administrative position. The ideal candidate is comfortable participating in <strong>customer conversations</strong>, following up commercial opportunities and proactively identifying opportunities to <strong>increase CSP revenue and strengthen customer relationships</strong>.<br> </p> <p> <strong> Key responsibilities :</strong> </p> <p> <strong>1. CSP Pre-Sales &amp; Commercial Support</strong> </p> <ul> <li>Support the French sales and account teams in CSP customer conversations.</li> <li>Understand customer licensing requirements and translate them into appropriate proposals.</li> <li>Prepare CSP quotations, pricing scenarios and commercial proposals.</li> <li>Follow up proposals until closure.</li> <li>Support CSP renewals and proactively identify <strong>upsell and cross-sell opportunities</strong>.</li> <li>Help position additional Microsoft cloud solutions and services where relevant to the customer.</li> <li>Maintain a strong commercial focus on <strong>customer retention, CSP revenue growth and recurring business</strong>.</li> </ul> <p> <strong>2. Customer Onboarding &amp; Lifecycle Management</strong> </p> <ul> <li>Manage the complete CSP customer onboarding and offboarding process.</li> <li>Create and maintain customer records within the relevant CSP systems.</li> <li>Ensure customer agreements, subscriptions and administrative relationships are correctly established.</li> <li>Maintain accurate customer and licensing documentation throughout the customer lifecycle.</li> </ul> <p> <strong>3. CSP Portal &amp; Subscription Administration</strong> </p> <ul> <li> <p>Manage customers through the CSP licenses portal.</p> </li> <li>Order, modify and manage Microsoft licences and subscriptions.</li> <li>Process licence additions, removals and subscription changes.</li> <li>Support ongoing subscription and licence management.</li> <li>Ensure customer and subscription information remains accurate.</li> </ul> <p> <strong>4. Microsoft Partner Center Administration</strong> </p> <ul> <li>Perform day-to-day Microsoft Partner Center administration.</li> <li>Establish and maintain the appropriate customer relationships.</li> <li>Coordinate and manage <strong>GDAP (Granular Delegated Admin Privileges)</strong> relationships between Devoteam and customers.</li> <li>Monitor relevant Microsoft partner information, incentives and rebates.</li> <li>Support administrative escalations involving Microsoft where required.</li> </ul> <p> <strong>5. Opportunity &amp; Pipeline Management</strong> </p> <ul> <li>Create and maintain CSP opportunities in <strong>Salesforce</strong>.</li> <li>Keep opportunity values, stages, expected close dates and follow-up activities up to date.</li> <li>Follow outstanding quotations and proposals proactively.</li> <li>Work closely with French sales/account teams to move opportunities towards closure.</li> <li>Provide visibility on pipeline, renewals and upcoming customer opportunities.</li> </ul> <p> <strong>6. Customer Support &amp; Coordination</strong> </p> <ul> <li>Act as an operational CSP point of contact for the French market.</li> <li>Respond to customer and sales questions relating to licences, subscriptions, quotations and CSP administration.</li> <li>Coordinate internally with sales, licensing, technical teams and other CSP stakeholders.</li> <li>Help resolve operational issues and coordinate escalation where necessary.Description de l'entreprise</li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Must have</strong> </p> <ul> <li> <strong>Fluent French</strong> and good professional English.</li> <li>Strong administrative and organisational capabilities.</li> <li>Customer-oriented with excellent communication skills.</li> <li> <strong>Commercial and sales mindset</strong>, not afraid to follow up with customers or sales colleagues.</li> <li>Comfortable preparing and discussing commercial proposals.</li> <li>Strong attention to detail and ability to manage multiple customers and opportunities simultaneously.</li> <li>Proactive attitude and strong sense of ownership.</li> <li>Comfortable working across different portals and business systems.</li> <li>Able to combine <strong>administration, pre-sales and commercial follow-up</strong> in one role.</li> </ul> <p> <strong>Ideally familiar with:</strong> </p> <ul> <li>Microsoft Cloud Solution Provider (CSP)</li> <li>Microsoft Partner Center</li> <li>Microsoft 365 Admin Center</li> <li>Microsoft Azure portal</li> <li>CSP/distributor portals</li> <li>Microsoft licensing and subscriptions</li> <li>GDAP</li> <li> <p>Salesforce or another CRM platform</p></li></ul>

<p>Help Travelers When They Need It Most. Customer Service Representative Casablanca, Morocco | On-site | Full-time Most customer service roles are about answering questions. This one is about taking ownership. At Nuit e, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. You ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer. If you re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you ll feel at home here. What you ll be doing As a Customer Service Representative, you ll help customers and partners find the right answer and move their cases forward. You ll: Handle customer and partner enquiries through phone, email, and ticketing channels. Listen carefully, understand the issue, and provide accurate information. Manage inbound and outbound communications. Investigate booking-related concerns, complaints, and disputes. Coordinate with hotels, partners, and internal teams to find solutions. Keep customers informed while their cases are being investigated. Maintain clear and accurate records of every interaction. Escalate complex cases while continuing to take ownership of the customer experience. Share recurring issues and ideas that could improve our tools and processes. Why this role is different This isn t a traditional call-centre role where success is measured only by how quickly you finish a conversation. You ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances. You ll need to listen, investigate, collaborate, and communicate clearly. The objective isn t simply to close a ticket it s to help the customer reach the right outcome. The kind of problems you ll solve A customer contacts us because the information on their booking doesn t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed? A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward? You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for someone who Has 1 2 years of experience in customer service or a similar customer-facing role. Communicates confidently in French, Arabic, and English. Listens carefully and communicates with empathy and professionalism. Stays calm when handling complaints or time-sensitive situations. Takes ownership and follows through until a case is resolved. Has strong problem-solving and analytical skills. Is comfortable working across different systems and learning new tools. Has good data-entry, typing, and general computer skills. Is detail-oriented and able to manage several priorities. Is open to rotating day, night, weekend, and public-holiday shifts. Can work from our Casablanca office. Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn t essential.</p>

<p>Key Responsibilities Saisie, dans des fichiers Excel, des mises jour des caract ristiques, des appareillages lectriques des diff rents fabricants pr sents dans nos logiciels (exemple : disjoncteur modulaire, disjoncteur boitier moul , interrupteur-sectionneur ). Suivi des int grations des donn es dans nos logiciels et recettage. Veille technique des offres de mat riels des fabricants d appareillages lectriques basse tensions. Position: Data Steward Location: Casablanca, Morocco Hybrid Employment Type: Full-time, Permanent The Job Join ETAP, a specialist in software development for the design and implementation of electrical installations. ETAP has been a subsidiary of Schneider Electric since June 2019 and is part of the "Electrical Design Software" division, operating autonomously with multi-vendor software solutions. As a market leader with its Caneco suite, ETAP's integration of multi-vendor technical data and expertise in electrical engineering are the keys to its success. Within the Data department of the technical division, the Data Steward will have the following responsibilities: Key Responsibilities Enter updates of electrical equipment specifications from various manufacturers into Excel files (e.g., modular circuit breakers, molded case circuit breakers, disconnect switches, etc.). Monitor the integration of data into our software and perform acceptance testing. Conduct technical monitoring of product offerings from low-voltage electrical equipment manufacturers. If you believe you are the right candidate for this role, please send us your CV in English. ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.</p><p><strong>Desired Candidate Profile</strong></p><p>Ideal Experience Minutieux, et patient attach la qualit de production Maitrise de Excel Fran ais crits et parl Anglais lus Capacit comprendre et interpr ter les caract ristiques techniques des catalogues des fabricants d appareillages lectriques basse tensions. Int r t pour les logiciels et les bases de donn es. Capacit travailler en quipe Rigoureux Position: Data Steward Location: Casablanca, Morocco Hybrid Employment Type: Full-time, Permanent The Job Join ETAP, a specialist in software development for the design and implementation of electrical installations. ETAP has been a subsidiary of Schneider Electric since June 2019 and is part of the "Electrical Design Software" division, operating autonomously with multi-vendor software solutions. As a market leader with its Caneco suite, ETAP's integration of multi-vendor technical data and expertise in electrical engineering are the keys to its success. Within the Data department of the technical division, the Data Steward will have the following responsibilities: Key Responsibilities Enter updates of electrical equipment specifications from various manufacturers into Excel files (e.g., modular circuit breakers, molded case circuit breakers, disconnect switches, etc.). Monitor the integration of data into our software and perform acceptance testing. Conduct technical monitoring of product offerings from low-voltage electrical equipment manufacturers. Ideal Experience Detail-oriented and patient, with a focus on production quality. Proficient in Excel. Proficiency in written and spoken French. Ability to read and understand English. Capability to comprehend and interpret technical specifications from catalogs of low-voltage electrical equipment manufacturers. Interest in software and databases. Strong teamwork skills. Rigorous and methodical approach to work.</p>

<p> <strong>About the company</strong> </p> <p>At Nuit e, we are building the API backbone for the global travel industry. Founded in 2017, Nuit e is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure think Stripe for Travel. </p> <p>By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuit e empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.</p> <p>With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuit e has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.</p> <p>Now backed by leading VCs and world-class investors including leaders from Booking.com , Stripe, and Shopify, Nuit e is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.</p> <p>Nuit e is at the forefront of a revolution delivering AI-powered, smarter, and more personalized travel experiences for a new era.</p> Content Specialist <p>Casablanca On-site</p> <p> <strong>Turn your eye for detail into a career, with ownership from day one.</strong> </p> <p>A hotel listing can look complete and still leave someone with the wrong information. A policy is missing, room details contradict each other, or photos show the wrong part of the property.</p> <p>Nuit e builds technology that connects hotel supply with travel businesses. Automated tools collect and check hotel information, but some gaps need a person who can investigate and decide what s actually correct.</p> <p>You ll check hotel descriptions, room amenities, policies, and photos, making verified corrections directly in our content interface. Your work will help customers get a clear, dependable picture of a property before they book.</p> What makes it interesting for you <ul> <li> <p> <strong>Your decisions make it into the hotel record.</strong> Investigate issues and make reliable corrections yourself, with ownership of the result.</p> </li> <li> <p> <strong>Help shape a new content function.</strong> The tools and workflow are being built, so your feedback can improve how the team operates.</p> </li> <li> <p> <strong>Learn where automation needs human judgment.</strong> Work with hotel information and AI-checked images, spotting issues automated checks miss.</p> </li> </ul> <p>Nuit e provides API-first infrastructure for the global hotel market and has raised a $48M Series A led by Accel. Your work will support the information travel businesses use to present hotels to their customers, where a small error can change someone s expectations of their stay.</p> The kind of problems you ll work on <ul> <li> <p>Which source should you trust when a hotel s description, amenities, and policies contradict each other?</p> </li> <li> <p>How do you find suitable hotel photos when the existing set is incomplete or fails quality and size checks?</p> </li> <li> <p>How do you work through a large queue of hotel records quickly while keeping every correction backed by evidence?</p> </li> </ul> <p>The tools and processes will keep developing as the team learns what works. You ll need to make thoughtful decisions, flag what remains uncertain, and help improve the workflow through your day-to-day work.</p> <p>If this sounds like your kind of role, we d love to hear from you. You can apply with your LinkedIn profile or CV. The process is straightforward and typically takes 2 3 weeks.</p> <p> <strong>Why Nuitee?</strong> </p> <p>At Nuit e, we re not just reimagining travel we re building the infrastructure to power it.</p> <ul> <li>Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuit e s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.</li> <li>World-Class Backing: Backed by Accel and visionary leaders across tech and travel including Booking.com, Stripe, and Shopify we re equipped to scale our ambition globally.</li> <li>Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.</li> <li>Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others</li> <li>AI-Driven Innovation: Nuit e is uniquely positioned to power the future of travel in the AI era enabling seamless, intelligent, and hyper-personalized travel interactions.</li> </ul> <p>By joining Nuit e, you ll be part of a team that s building a category-defining platform. You ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us Nuit e is the place for you.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Enjoy spotting small inconsistencies, investigating them, and getting the details right.</p> </li> <li> <p>Find satisfaction in turning incomplete or messy information into something clear, accurate, and well organized.</p> </li> <li> <p>Can distinguish verified information from an assumption and research what s needed before making a change.</p> </li> <li> <p>Take responsibility for your updates without relying on someone else to routinely check them.</p> </li> <li> <p>Stay focused through repeated, detailed tasks and maintain accuracy while working efficiently.</p> </li> <li> <p>Have an interest in hospitality and feel comfortable learning unfamiliar tools. Hotel content or e-commerce experience is a nice-to-have.</p> </li> </ul>

<p><strong><em><font dir="auto"><font dir="auto">Profile :</font></font></em></strong></p><p><font dir="auto"><font dir="auto">We are seeking a versatile ERP Functional Support Engineer, possessing both technical and functional expertise, to join the Information Systems Department (ISD) of the Scalian Group. As part of a 7-person team and reporting to the Head of Studies and Development, you will be responsible for the application maintenance of our ERP (Unit4 Business World) within the context of an international digital transformation. With excellent interpersonal skills and a strong service orientation, you are recognized for your rigor, proactivity, and in-depth understanding of business processes (Purchasing, Finance, HR, Sales, Billing).</font></font></p><p><strong>Missions :</strong></p><ul><li><p><font dir="auto"><font dir="auto">Provide ERP support by responding to user requests via the ticketing tool.</font></font></p></li><li><p><font dir="auto"><font dir="auto">Document the solution guides for each ticket processed.</font></font></p></li><li><p><font dir="auto"><font dir="auto">Monitor ERP-related processes (error tracking, interfaces, logs, events and incidents).</font></font></p></li><li><p><font dir="auto"><font dir="auto">Propose, specify and test technical and functional improvements related to current tickets.</font></font></p></li><li><p><font dir="auto"><font dir="auto">Participate in the production and maintenance of reports integrated into the ERP system.</font></font></p></li><li><p><font dir="auto"><font dir="auto">Validate the proper functioning of the deliverables produced by our external partners.</font></font></p></li><li><p><font dir="auto"><font dir="auto">Specify the parameter changes and implement the configuration modifications (technical and functional) within your scope.</font></font></p></li></ul><p>Qualifications</p><p><strong>Desired Candidate Profile</strong></p><p><strong><font dir="auto"><font dir="auto">Desired profile:</font></font></strong><font dir="auto"><font dir="auto"> Higher education (minimum Bac+2, engineering degree or equivalent) with strong technical and functional versatility.</font></font></p><ul><li><p><strong><font dir="auto"><font dir="auto">Required experience:</font></font></strong><font dir="auto"><font dir="auto"> 2-4 years of initial experience as an ERP administrator in a multi-company environment (e.g., Unit4, Sage X3, Oracle, SAP or similar).</font></font></p></li><li><p><strong><font dir="auto"><font dir="auto">Communication level:</font></font></strong><font dir="auto"><font dir="auto"> Fluent English required (written and spoken); French is an asset. Excellent interpersonal skills.</font></font></p></li><li><p><strong><font dir="auto"><font dir="auto">Tools and Methodologies:</font></font></strong><font dir="auto"><font dir="auto"> Proficiency in SQL queries and SQL Server. Proficiency in ITSM tools (ideally EasyVista and/or GLPI) and a basic understanding of ITIL processes. Comfortable using Microsoft Teams and SharePoint.</font></font></p></li></ul>