Sales Jobs - Casablanca Morocco

<br> <p> </p> <p> <b>What You ll Be Doing at Arrow?</b> </p> <p>As a <b>Quote Associate</b>, your role will be maintaining and providing support of foundational data elements including items, pricing, authorizations and customer related information. This individual will work across Arrow Global Components teams providing problem resolution and ongoing expertise to support operational excellence.</p> <p>As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.</p> <p> </p> <p> <b>What will you do?</b> </p> <p> New quote support &amp; maintenance for Costing &amp; Strategic Tenders.</p> <p> Pricing and special price handling for designated suppliers and/or Technologies</p> <p> New part creation / set-up into Arrows ERP system.</p> <p> Quote renewals for all quoting types.</p> <p> Admin support for annual pricing negotiations.</p> <p> Supplier quote support for designated Suppliers.</p> <p> Upload of pre-negotiated prices into the system.</p> <p> </p> <p> <b>What is in it for you?</b> </p> <p> Full Permanent contract,</p> <p> Social advantages: CNSS, CIMR, Health insurance,</p> <p> Very good working atmosphere in a team of passionate collaborators,</p> <p> Work culture where you can make an impact,</p> <p> Dynamic environment with a friendly work atmosphere,</p> <p> Interesting career development opportunities in a quickly growing environment,</p> <p> Working within an international organization, recognized worldwide in its sector.</p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <b>Who you are?</b> </p> <p> English on min B2 level (both spoken and written), additional language is an asset.</p> <p> Good knowledge of MS Office, Excel is a plus.</p> <p> Customer Service, Order Management or Sales experience.</p> <p> Accountability.</p> <p> Communication and coordination skills.</p> <p> Customer-oriented attitude.</p> <p> Team player.</p> <p> </p> <p> <b>What would be nice to have?</b> </p> <p> Some experience in product marketing, pricing, purchasing, sales or customer service.</p> <p> Experience on the Electronic Components and/or Power Supply's Industries.</p> <p> Interest in new technologies.</p> <p> Good communication and negotiation skills.</p>

<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job summary:</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Are you motivated by customer relations and want to work in a dynamic and people-oriented company? Foundever is recruiting Advisors for its Casanearshore site.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission:</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide comprehensive and high-quality support to customers while ensuring their satisfaction and loyalty.</font></font></p><p><br><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As an Advisor, you will be responsible for:</font></font></strong><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> - Receiving and managing incoming customer calls. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Listening to and diagnosing needs, and providing accurate and appropriate solutions. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Proposing additional sales in response to inquiries. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Applying established processes and mastering internal tools. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Communicating any information useful for improving service quality. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Achieving and exceeding established qualitative and quantitative objectives.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for motivated and attentive candidates with: </font></font><br><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- A high school diploma or higher. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Excellent written and spoken French. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- A strong customer service orientation and a commercial mindset. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Good computer skills. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Diligence, punctuality, and a strong sense of commitment.</font></font></p><p> </p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job summary:</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Are you motivated by customer relations and want to work in a dynamic and people-oriented company? Foundever is recruiting Advisors for its Casanearshore site.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission:</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide comprehensive and high-quality support to customers while ensuring their satisfaction and loyalty.</font></font></p><p><br><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As an Advisor, you will be responsible for:</font></font></strong><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> - Receiving and managing incoming customer calls. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Listening to and diagnosing needs, and providing accurate and appropriate solutions. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Proposing additional sales in response to inquiries. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Applying established processes and mastering internal tools. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Communicating any information useful for improving service quality. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Achieving and exceeding established qualitative and quantitative objectives.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for motivated and attentive candidates with: </font></font><br><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- A high school diploma or higher. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Excellent written and spoken French. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- A strong customer service orientation and a commercial mindset. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Good computer skills. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Diligence, punctuality, and a strong sense of commitment.</font></font></p>

<p><br></p> <p>As part of our company s growth, ARROW Morocco is strengthening its teams and is looking for a Quote Associate. We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive.</p> <p> </p> <p> <b>What You ll Be Doing at Arrow?</b> </p> <p>As a <b>Quote Associate</b>, your role will be maintaining and providing support of foundational data elements including items, pricing, authorizations and customer related information. This individual will work across Arrow Global Components teams providing problem resolution and ongoing expertise to support operational excellence.</p> <p>As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.</p> <p> </p> <p> <b>What will you do?</b> </p> <p> New quote support &amp; maintenance for Costing &amp; Strategic Tenders.</p> <p> Pricing and special price handling for designated suppliers and/or Technologies</p> <p> New part creation / set-up into Arrows ERP system.</p> <p> Quote renewals for all quoting types.</p> <p> Admin support for annual pricing negotiations.</p> <p> Supplier quote support for designated Suppliers.</p> <p> Upload of pre-negotiated prices into the system.</p> <p> </p> <p> <b>What would be nice to have?</b> </p> <p> Some experience in product marketing, pricing, purchasing, sales or customer service.</p> <p> Experience on the Electronic Components and/or Power Supply's Industries.</p> <p> Interest in new technologies.</p> <p> Good communication and negotiation skills.</p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <b>Who you are?</b> </p> <p> English on min B2 level (both spoken and written), additional language is an asset.</p> <p> Good knowledge of MS Office, Excel is a plus.</p> <p> Customer Service, Order Management or Sales experience.</p> <p> Accountability.</p> <p> Communication and coordination skills.</p> <p> Customer-oriented attitude.</p> <p> Team player.</p>

<p><br></p> <p> <b>Purpose: </b>The Medical Science Liaison (MSL) is a field-based scientific expert responsible for cultivating strategic peer-to-peer partnerships with Key Opinion Leaders (KOLs) and leading specialists. The role acts as a scientific bridge between Johnson &amp; Johnson Innovative Medicine and the external medical community, driving evidence-based clinical understanding, non-promotional scientific exchange, and the execution of country- or therapy-specific Medical Affairs strategies.</p> <br> <p> <b>You will be responsible for:</b> </p> <ul> <li> <b>To keep abreast of medical and scientific knowledge.</b> <ul> <li>Continuously update their knowledge of products, patient s treatment trends and clinical activities and studies conducted within the therapeutic area in their region.</li> </ul> </li> <li> <b>Development and maintenance of a contact network with Leading Specialists.</b> <ul> <li>Understands their needs, key value drivers, practical treatment patterns and scientific activities within the therapeutic area</li> <li>Communicates value of company products, incl. formulary discussions</li> <li>Through scientific interactions, champions medical benefits of products and contribute to fostering innovative approaches</li> <li>Represents the company within therapeutic area professional associations in cooperation with Medical Advisor/ Medical Lead/Medical Director</li> </ul> </li> <li> <b>Proactive and reactive communication of medical scientific data to Leading Specialists and broader external health-care-related audiences:</b> <ul> <li>Communicates directly and proactively scientific information of our products within the approved label</li> <li>Communicates non-promotional general information about our company, including description of research and development programs</li> <li>Responds to unsolicited scientific queries of customers for approved products and products/indications in development, based on Medical Affairs and Medical Information documents</li> </ul> </li> <li> <b>Organization and participation in Medical Education activities:</b> <ul> <li>Identify/support/educate speakers</li> <li>Build Medical Education programs with scientific third parties</li> </ul> </li> <li> <b>Organization and participation in Advisory Boards in cooperation with Medical Advisor/Medical Lead/Medical Director</b> </li> <li> <b>Provision of scientific support to company Sales Representative</b> <ul> <li> Provides medical and product training and scientific support to Sales Representatives in coordination with the Training Department as appropriate</li> <li> Acts as a reference point to Sales Representatives for any scientific query, in collaboration with Medical Information as appropriate</li> </ul> </li> <li> <b>Support Medical Affairs study execution</b> <ul> <li>Supports the set up and follow up of registries and other non-interventional Medical Affairs studies</li> <li>Propose investigators and sites for interventional and non-interventional Medical Affairs studies</li> <li>Participate in investigator meetings preparation, recruitment follow-up and study result presentation</li> <li>Receives investigator proposals for IIS and to ensure they are discussed within the Medical Affairs department for decision</li> </ul> </li> <li> <b>Through scientific interactions, gain valuable insight into treatment patterns, and scientific activities in the therapeutic area and provide input to the company Medical Affairs Plan / business decision-making</b> </li> </ul> <p> <br> <b>Qualifications / Requirements:</b> </p> <ul> <li>Doctorate in pharmacy or advanced healthcare sciences </li> <li>Minimum of 3 years of relevant experience in a multinational pharmaceutical company is an advantage</li> <li>Experience in Oncology therapy area is an advantage</li> <li>Scientific acumen and communication skills in order to be accepted by Leading Specialists in peer- to-peer relationship</li> <li>Highly customer focused with an awareness of the importance of business results</li> <li>Innovative with the ability to coordinate and drive a complex and changing environment </li> </ul> <br><p><strong>Desired Candidate Profile</strong></p><ul><li>Doctorate in pharmacy or advanced healthcare sciences </li><li>Minimum of 3 years of relevant experience in a multinational pharmaceutical company is an advantage</li><li>Experience in Oncology therapy area is an advantage</li><li>Scientific acumen and communication skills in order to be accepted by Leading Specialists in peer- to-peer relationship</li><li>Highly customer focused with an awareness of the importance of business results</li><li>Innovative with the ability to coordinate and drive a complex and changing environment </li></ul>

<p>We need strong analytical skills, autonomy, and proactivity, with advanced skills in using data analysis and visualization tools (MS Excel / Power BI / SQL languages for data extraction in Databricks).<br> The team will be responsible for collecting, analyzing, and interpreting sales data to support strategic business decisions and will need to present their analyses clearly and effectively during meetings in English. There is strong interaction between the 2 roles, as they will work in synergy.</p> <p> <strong>Main Responsibilities:</strong> </p> <ul> <li>Periodic Analysis and interpretation of sales data (vehicles and subscription) to support strategic decisions</li> <li>Preparation of reports and dashboards for performance monitoring</li> <li>Participation in remote meetings with internal teams to present business analyses</li> <li>Periodic Data extractions from company databases (e.g., Databricks) also using SQL queries or alternatives</li> </ul> <p> <strong>Required Skills:</strong> </p> <ul> <li>Excellent analytical skills and attention to detail</li> <li>Proactivity and autonomy in proposing data-driven solutions</li> <li>Excellent knowledge of the Microsoft Office suite, particularly Excel</li> <li>Knowledge of Power BI for creating interactive reports and dashboards</li> <li>Knowledge of SQL for data extraction and data manipulation is appreciated</li> <li>Fluent English (Italian is appreciated but not essential)</li> <li>Ability to communicate effectively and conduct meetings in English to present analyses</li> </ul> <p> <strong>Extra : </strong> </p> <ul> <li>Autonomy and proactivity in proposing initiatives and solutions</li> <li>Excellent communication skills and interaction needed with Team of Stellantis</li> <li>Strong focus on results, data quality and continuous improvement</li> <li>Experience in digital world (e-Commerce and digital touchpoints) and automotive industry is appreciatedCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent analytical skills and attention to detail</li><li>Proactivity and autonomy in proposing data-driven solutions</li><li>Excellent knowledge of the Microsoft Office suite, particularly Excel</li><li>Knowledge of Power BI for creating interactive reports and dashboards</li><li>Knowledge of SQL for data extraction and data manipulation is appreciated</li><li>Fluent English (Italian is appreciated but not essential)</li><li>Ability to communicate effectively and conduct meetings in English to present analyses</li></ul> <p> <strong>Extra : </strong> </p> <ul> <li>Autonomy and proactivity in proposing initiatives and solutions</li> <li>Excellent communication skills and interaction needed with Team of Stellantis</li> <li>Strong focus on results, data quality and continuous improvement</li> <li>Experience in digital world (e-Commerce and digital touchpoints) and automotive industry is appreciated</li></ul>

<p><b>Position:</b> CRM Functional Analyst</p><p> </p> <p> </p> <b>Job Description:</b> <b>Arrow Enterprise Computing Solutions,</b> a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. <p>As part of its growth, ARROW ECS is strengthening its teams and is looking for a <b>CRM Functional Analyst</b> </p> <br> <p>Key Responsibilities</p> <p> <b>Business Analysis &amp; Requirements</b> </p> <ul> <li>Partner with business stakeholders to understand business processes, challenges, and desired outcomes.</li> <li>Lead discovery sessions and translate business requirements into clear functional requirements, user stories, acceptance criteria, and process flows.</li> <li>Analyze existing processes and recommend opportunities for simplification, standardization, and automation.</li> <li>Facilitate requirement reviews and obtain business stakeholder alignment and sign-off.</li> </ul> <p> <b>Functional Solution Design</b> </p> <ul> <li>Translate business requirements into scalable CRM functional solutions aligned with enterprise architecture and platform standards.</li> <li>Evaluate requirements against existing Salesforce capabilities and recommend configuration-first solutions where appropriate.</li> <li>Create functional design documents, business process flows, data mappings, and solution documentation.</li> <li>Partner with Solution Architects and technical teams to validate solution feasibility and identify dependencies or impacts.</li> <li>Support solution design across Salesforce capabilities including Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, and other custom business processes.</li> </ul> <p> <b>Salesforce &amp; CRM Delivery</b> </p> <ul> <li>Serve as the functional liaison between business stakeholders and technical delivery teams.</li> <li>Support Salesforce configuration and functional validation of new capabilities and enhancements.</li> <li>Participate throughout the delivery lifecycle, including discovery, design, development, testing, deployment, and post-production support.</li> <li>Support backlog refinement, sprint planning, demonstrations, and release readiness activities.</li> <li>Identify functional gaps, dependencies, risks, and impacts across CRM applications and business processes.</li> </ul> <p> <b>Integration &amp; Data</b> </p> <ul> <li>Define functional requirements for integrations between Salesforce and enterprise applications.</li> <li>Work with architecture and integration teams to document data flows, field mappings, business rules, and integration scenarios.</li> <li>Support data quality, data governance, migration, cleansing, and validation activities.</li> <li>Analyze CRM data and identify opportunities to improve data accuracy, completeness, and usability.</li> </ul> <p> <b>Testing &amp; Quality Assurance</b> </p> <ul> <li>Develop functional test scenarios and support system integration testing and User Acceptance Testing (UAT).</li> <li>Coordinate with business users during UAT, including defect triage, resolution, and retesting.</li> <li>Validate delivered solutions against requirements and acceptance criteria prior to production deployment.</li> <li>Support regression testing and release validation as needed.</li> </ul> <p> <b>Stakeholder &amp; Delivery Management</b> </p> <ul> <li>Communicate effectively with business, product, and technical stakeholders across different levels of the organization.</li> <li>Provide clear status updates and proactively identify risks, issues, dependencies, and decisions requiring escalation.</li> <li>Collaborate with geographically distributed and cross-functional teams.</li> <li>Maintain functional documentation and ensure appropriate knowledge transfer to business and support teams.</li> </ul> <p> <b>Do you see yourself as our future colleague? If yes send us your application.</b> </p> <p>#LI-HL1</p> <p> </p> <p> </p> <b>Location:</b> MA-Casablanca, Morocco (Boulevard Al Quods)<p> </p> <p> </p> <b>Time Type:</b> Full time <p> </p> <b>Job Category:</b> Information Technology<p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience.</li><li> <b>5+ years of experience</b> as a Functional Analyst, Business Analyst, Salesforce Analyst, or similar CRM-focused role.</li><li>Strong hands-on functional knowledge of <b>Salesforce Sales Cloud and/or Service Cloud</b>.</li><li>Strong understanding of CRM concepts and end-to-end sales and customer service processes.</li><li>Experience creating user stories, acceptance criteria, functional specifications, process flows, and data mappings.</li><li>Experience working with Salesforce integrations and enterprise systems.</li><li>Experience supporting UAT, defect management, and production releases.</li><li>Strong analytical, problem-solving, communication, and stakeholder-management skills.</li><li>Experience working in <b>Agile/Scrum delivery environments</b>.</li></ul><ul><li>Salesforce Administrator, Business Analyst, Sales Cloud Consultant, or Service Cloud Consultant certification.</li><li>Experience working in large-scale, global enterprise Salesforce environments.</li><li>Understanding of Salesforce security, roles, profiles, permission sets, sharing, and data access concepts.</li><li>Experience with Salesforce APIs, middleware, ERP, data platforms, or other enterprise integrations.</li><li>Experience with Jira, Confluence, DevOps/release-management tools, and Agile delivery practices.</li><li>Exposure to Salesforce AI, automation, reporting, dashboards, and analytics capabilities.</li><li>Experience supporting global or multi-region business processes and stakeholder groups.</li></ul>

<p><br></p> Overview about the role <p>Hi, I'm Parth , and I'm hiring a Business Development Manager to join our Middle East and North Africa (MENA) team at Headout. You'll be based in Morocco, ideally in Casablanca or Marrakech, and report to our Regional Business Development Lead for MENA, who oversees the UAE, Egypt, and Morocco.</p> <p>This is not a role where the work arrives neatly packaged. One day, you may be opening a conversation with a local operator we need to win. On another, you may be negotiating a deal, working through an operational issue, or looking at partner performance to find ways to grow sales. Your job is consistent: find the opportunity, make the commercial case, and get the partner signed, live, and growing.</p> <p>I'm looking for someone hungry, ambitious, and self-directed. You should be comfortable making decisions with incomplete information, building relationships in the local market, and creating momentum without waiting for step-by-step instructions. If that sounds like the way you already work, read on.</p> Why this role, why now <p>Headout's mission is to help people experience the world. The experiences travellers book with us come from local operators, and the partnerships we build shape what travellers can discover and book.</p> <p>Morocco is a key expansion market for Headout, and this is our first Business Development hire based in the destination. You'll play an important role in building our local presence, bringing new operators onto Headout, and growing our existing partnerships.</p> <p>You'll work closely with our regional MENA team, build relationships with local operators, and identify opportunities to expand our supply and grow bookings. This is an opportunity to take ownership of the market on the ground while working with a regional team.</p> What you'll own <ul> <li> <p> <strong>New supply acquisition.</strong> Identify operators and experiences we should work with, open conversations, negotiate commercial terms, and get partnerships signed and live.</p> </li> <li> <p> <strong>Account management and growth.</strong> Build strong relationships with existing partners, identify opportunities to grow sales, and help improve their performance on Headout.</p> </li> <li> <p> <strong>Operational execution.</strong> Work with Operations, Product, Tech, Marketing, Customer Experience, and other central teams to get partners set up and resolve issues along the way.</p> </li> <li> <p> <strong>Market understanding.</strong> Build a strong understanding of the local experiences landscape, partner needs, and market opportunities to help guide your business development efforts.</p> </li> <li> <p> <strong>Follow-through.</strong> Keep things moving across partners and internal teams, flag blockers early, and follow up until the work gets done.</p> </li> </ul> <p>This is a hands-on BD role where you'll own both acquiring new partners and growing existing ones. Your priorities will evolve based on what the market and your partners need most.</p> Interview process <p>We want the process to show you the real work and give you enough context to decide whether Headout is right for you.</p> <ul> <li> <p><br></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>You bring <strong>4 6 years of experience</strong> in business development, sales, partnerships, account management, or a closely related role.</p></li><li><p>You are fluent in <strong>Arabic, French, and English</strong>. All three languages are mandatory for this role.</p></li><li><p>You are based in Morocco, ideally in Casablanca or Marrakech.</p></li><li><p>You have experience building partner relationships, negotiating deals, and managing commercial relationships over time.</p></li><li><p>You have strong commercial judgment and can identify opportunities to grow a business.</p></li><li><p>You are proactive and hands-on, comfortable working independently while collaborating with a regional team.</p></li><li><p>You take ownership, follow through on commitments, and can work through challenges without needing constant direction.</p></li></ul> You may not enjoy this role if <ul><li><p>You want a role with close, step-by-step direction.</p></li><li><p>You prefer focusing only on acquiring new partners rather than managing and growing existing accounts.</p></li><li><p>You want to hand over the work once a deal is signed.</p></li><li><p>You wait for perfect information before making a decision.</p></li><li><p>You are uncomfortable handling operational details or following up with internal teams to get things done.</p></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: As we strengthen our presence in the business and financial information market, we are seeking a motivated B2B Business Information Sales Manager to contribute to the development of our client portfolio and support our growth in the Moroccan and African markets. A true B2B business developer, you will play a key role in identifying new business opportunities, developing lasting relationships with companies, and promoting our business information, customer risk analysis, and decision support solutions.</font></font></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Deployment of the commercial strategy: Design and implement an action plan aligned with the company's objectives and market trends.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Active prospecting: Identify and develop new business opportunities through calls, professional networks, events and partnerships.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Needs analysis: Understanding the challenges and needs of businesses in order to propose suitable solutions in terms of business information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promoting Business Information solutions: Highlighting URBA360 solutions and the Quality Label financial excellence certification as levers for performance and trust.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring and reporting: Ensure the achievement of sales targets, negotiate and finalize contracts, while guaranteeing regular monitoring of customer satisfaction.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Competitive intelligence: Monitoring market developments and analyzing competitors' actions in order to adapt the commercial strategy.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Digitalisation: Using and mastering Coface tools (Icon/URBA, Broker Portal, EL Portal, Cofanet, EDM).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Quality of service: Monitor key performance indicators (KPIs), ensure the quality of business data and contribute to the continuous optimization of processes.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: 3-5 years of successful experience in B2B business development or managing a portfolio of corporate clients, ideally in the Moroccan market.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interpersonal skills: Excellent ability to develop and maintain trusting relationships with interlocutors at different levels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication: Excellent oral and written communication skills in French, with a strong sense of contact and negotiation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer focus: Ability to understand customer needs and offer solutions tailored to their challenges.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Meaning of results: Dynamic, persevering and proactive, with a strong focus on objectives and commercial performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Financial knowledge: Good understanding of the company's financial fundamentals: cash flow, working capital, credit, solvency and customer risk.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Good command of Excel and office tools for reporting, analysis and monitoring of commercial activity.</font></font></li></ul>

<p>With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&amp;D centers around the globe. Become a part of the strength within. </p> <p> </p> <p>Hexcel is currently seeking a <b>Material Planner Engineer </b>for our Casablanca, Morocco location.</p> <p> </p> <p> <b>The selected individual will be responsible for but not limited to the following obligations:</b> </p> <p> </p> <ul> <li>Reception, analysis, and confirmation of Customers Sales orders.</li> <li>Purchase goods, materials, components, or services in line with specified cost, quality and delivery targets</li> <li>Manage the Raw Material orders properly in order to have the material with right quantities at the right time.</li> <li>Monitor and advise on any issues which present risk or opportunity to the organization, and continuously revise Supply Chain Procedures and work Instructions.</li> <li>Monitor the inventory level and share the inventory yearly Plan and monitor aged inventory level.</li> <li>Prepare and raise purchase orders and order schedules.</li> <li>Conduct research for new components and suppliers, and assess and evaluate suppliers and contribute to performance reviews to ensure contract compliance.</li> <li>Perform Yearly/ Monthly/Weekly Production Schedules in accordance with supply chain constraints. Managing Properly the MRP Data/Parameters to ensure proper output.</li> <li>Organize with SCM the Management/ Tasks Related to the new Projects Introduction. (Include the affectation of each Material Planner to a given Project)</li> <li>Continuous Revision of Supply Chain Procedures and work Instructions.</li> </ul> <p> </p> <p> <b>Qualifications:</b> </p> <ul> <li>Engineering Degree in Supply Chain/Industry or relevant field.</li> <li>Relevant 4 years experience in manufacturing environment.</li> <li>Excellent computer skills (MS Office is a must).</li> <li>Relevant experience using ERP (Microsoft AX is a plus).</li> <li>Critical thinking and negotiation skills.</li> <li>Strong communication skills, both written and verbal</li> </ul> <p> </p> <p>Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analysis and optimization of commercial performance / Identification of levers for improvement: the mission consists of carrying out an analysis of the commercial performance of the Sales Department in order to identify the main factors influencing the results and propose the appropriate levers for improvement.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's student in Business and Marketing.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good command of French and English, both written and spoken.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proactivity, initiative and a proactive approach.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good communication skills and interpersonal ease.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism, organization and team spirit.</font></font></p>

<p>Purpose</p> <p>Own the technical implementation and support of CRM integrations between the Sales Portal and partners' existing systems. Ensure standard connectors are successfully deployed, support complex integration requirements, and act as the technical expert for partner-facing integration activities.</p> <br> <p>Key Responsibilities</p> <ul> <li>Configure, test, and deploy standard CRM integrations with <b>Salesforce, HubSpot, and Microsoft Dynamics</b>, including authentication, field mapping, sync rules, and go-live validation.</li> <li>Lead integration discovery and scoping workshops with partner CRM administrators for custom or complex integration requirements.</li> <li>Troubleshoot and resolve integration and synchronization issues, identifying configuration problems and escalating product-related defects where needed.</li> <li>Maintain integration playbooks, configuration templates, troubleshooting guides, and Knowledge Center content.</li> <li>Deliver regional integration webinars and support the Partner Enablement team through technical training and guidance.</li> <li>Act as the subject matter expert for integration-related pre-sales discussions, advising on supported capabilities, limitations, and roadmap items.</li> <li>Partner closely with Product Management and the API Product Owner to prioritize connector enhancements, product requests, and defect resolution.</li> <li>Contribute technical feedback, integration trends, and customer requirements to monthly product reviews.</li> </ul> <p> <br>Success Measures</p> <ul> <li>Successful deployment of partner CRM integrations within agreed onboarding timelines.</li> <li>High first-time integration success rate and partner satisfaction.</li> <li>Timely resolution of integration support requests and escalations.</li> <li>Up-to-date integration documentation and knowledge resources.</li> <li>Effective contribution to connector improvements and product enhancements.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li> <b>3-6 years of experience</b> in Integration Support, Solution Consulting, CRM Administration, Technical Customer Success, or a similar customer-facing technical role.</li> <li>Hands-on experience with <b>Salesforce, HubSpot, and CRM integration technologies</b>, including APIs, REST services, OAuth authentication, webhooks, and field mapping.</li> <li>Exposure to <b>Microsoft Dynamics 365</b> and iPaaS platforms such as <b>Zapier, Make, or Workato</b> is an advantage.</li> <li>Ability to read API documentation, analyze logs, troubleshoot data flows, and develop simple scripts in <b>Python or JavaScript</b>.</li> <li>Strong documentation, testing, and problem-solving skills with a structured approach to support and escalation management.</li> <li>Salesforce Administrator, HubSpot, or related certifications are a plus.</li> <li>Fluent in <b>English</b>; French is an advantage.</li> </ul> <p> <br>Ideal Candidate</p> <p>A technically minded customer-facing professional who enjoys solving integration challenges, working with APIs and CRM platforms, and helping partners successfully connect and adopt new technologies. Combines strong troubleshooting skills with the ability to explain technical concepts to non-technical stakeholders.<br> <br>#LI-JC1</p>

<p><b>Job Description:</b></p> <p><b><br>Job Description</b></p> Our story <p> As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides. </p> <br> About US: <p> Join our dynamic Quotation team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you! </p> <p> As part of our company s growth, ARROW Morocco is strengthening its teams and is looking for an Quotation Services Associate Manager. </p> <p> We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you! </p> <br> What You Will Be Doing at Arrow? <ul> <li> Manages procedures and team workload and carries out supervisory duties and ensures execution of the standard and global quote process. </li> <li> Responsible for writing, maintaining, and adoption of standard quote operating procedures. Verifies the adoption of SOP s to collect information for improvement, training, and development. </li> <li> Interviews and trains new employees and set team priorities and goals and participates in talent development and completion of performance appraisals. Involved in salary and merit discussions as well as disciplinary actions. </li> <li> Data entry of customer quotes into Arrow's IQ and Sales Desktop system, including data manipulation and advanced Excel formatting. Note and learn strategic nuances for specific accounts to assist SMR in determining quote strategy. </li> <li> Monitor the quote process daily to advise and remind SMR's of quote response deadlines and manage and maintain quote log. </li> <li> Manage coordination and execution of strategic/global customer quotes. </li> </ul> <br> What is in it For You? <ul> <li> Full Permanent contract, </li> <li> Social advantage: CNSS, CIMR, Health insurance. </li> <li> Very good working atmosphere in a team of passionate collaborators. </li> <li> Work culture where you can make an impact. </li> <li> Dynamic environment with a friendly work atmosphere. </li> <li> Interesting career development opportunities in a quickly growing environment. </li> <li> Working within an international organization, recognized worldwide in its sector. </li> </ul> <br><p><strong>Desired Candidate Profile</strong></p><ul> <li> Advance level of English. </li> <li> At least 2 years of Customer Service, Order Management or Sales experience. </li> <li> At least 2 years as a people s manager. </li> <li> Good knowledge of MS Office, Excel required. </li> <li> Analytical skills. </li> <li> Accountability. </li> <li> Communication and coordination skills. </li> <li> Customer-oriented attitude. </li> </ul>

<ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze existing sales processes and gather user requirements.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining target processes and their translation into SAP S/4HANA SD.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the configuration of the module's main functionalities: customer order management, price determination, deliveries and invoicing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the configuration of master data for customers, products and commercial conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Study the integration flows between SAP SD and the MM and FI modules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and execute unit tests and integration tests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify anomalies, analyze discrepancies and contribute to their resolution.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write the functional documentation and test scenarios.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of training materials and user support, according to the progress of the project.</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Foundever Group is recruiting customer service representatives for its Casanearshore site to handle inbound calls and assist customers experiencing technical issues, ensuring their satisfaction. </font></font><br> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your main responsibilities will include: </font></font><br> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Answering customer calls and understanding their needs; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Finding solutions tailored to their problems; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Following procedures and using available tools; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Upselling by offering products or services adapted to customer needs; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Reporting problems encountered and suggesting improvements; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Contributing to the smooth operation of the team; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Achieving set objectives in terms of quality, customer satisfaction, and sales results.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Having a Baccalaureate or higher education qualification; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A good level of French (spoken and written); </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A sense of listening and service; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of computer tools; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diligent, involved, punctual.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Position:&nbsp;</font></font></b><p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive incoming calls from customers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">actively listen to the interlocutors</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify their needs, analyze their requests and guide them</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining the highest quality of customer service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p> <ul> </ul><p><strong>Desired Candidate Profile</strong></p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></b> <p> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent argumentative skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business logic.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Real sense of listening.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Empathy is all evidence.</font></font></li> </ul>

<b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Later</font></font></b> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive incoming calls from customers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">actively listen to the interlocutors</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify their needs, analyze their requests and guide them</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining the highest quality of customer service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">#MA</font></font></p><p><strong>Desired Candidate Profile</strong></p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></b> <p> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent argumentative skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business logic.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Real sense of listening.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Empathy is all evidence.</font></font></li> </ul>

<p>The call center agent is responsible for answering incoming customer calls by phone. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of: Receiving incoming customer calls Actively listening to the callers Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Ensuring the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent sense of argumentation. Commercial logic. Real sense of listening. Unwavering empathy. Experience in telemarketing is desirable (Call reception).</p>