Collection Specialist Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join a dynamic company in the <strong>Transport / Courier / Logistics</strong> sector in <strong>Casablanca</strong> as a <strong>Debt Collection Agent</strong>. This is a unique opportunity to use your expertise in a fast-growing environment.</p><br><br><p>The main goal of this role is to ensure the follow-up and <strong>collection of debts</strong> from customers. You will actively contribute to <strong>accounts receivable management</strong> and the optimization of the company's cash flow.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Contacting customers by phone, email, or mail for overdue payments.</li><li>Analyzing customer accounts to identify non-payments and potential disputes.</li><li>Setting up personalized payment plans in line with company policy.</li><li>Processing received payments and updating customer accounts.</li><li>Negotiating with debtor customers to find settlement solutions.</li><li>Preparing legal files in case of persistent non-payment.</li><li>Establishing regular reports on the status of receivables and collection actions taken.</li></ul> <br> <br> Required profile : <p>To excel in this role, a <strong>Bachelor's degree (Bac +3)</strong> is required, ideally in fields such as <strong>Management</strong>, <strong>Accounting</strong>, or <strong>Finance</strong>.</p><br><br><p>Professional experience of <strong>3 to 5 years</strong> in similar roles, preferably in debt collection or financial management, is necessary to fully succeed.</p><br><br><ul><li>Excellent <strong>communication</strong> and <strong>negotiation</strong> skills.</li><li><strong>Analytical</strong> and problem-solving abilities.</li><li>Rigor, organization, and methodical approach in case follow-up.</li><li>Proficiency in computer tools, including accounting software and office suites.</li><li>Customer service orientation and ability to handle delicate situations with diplomacy.</li><li>Autonomy and proactivity in managing daily tasks.</li></ul><p>If you see yourself in this profile and this opportunity sparks your interest, don't wait and <strong>apply quickly</strong>!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of its business development, <strong>AFROBIOMEDIC</strong>, a subsidiary of Dislog Medical Devices, is recruiting a <strong>Debt Collection Officer</strong> to lead, manage, and develop its national sales team.</p><br><br><p><strong>Your main responsibilities:</strong></p><br><br><ul><li>Ensure the follow-up and collection of customer debts.</li><li>Follow up with customers on outstanding debts.</li><li>Negotiate payment terms and set up payment schedules.</li><li>Monitor payments and update customer files.</li><li>Analyze customer accounts and identify non-payment risks.</li><li>Collaborate with sales and finance teams to optimize debt collection.</li><li>Prepare reports and dashboards related to debt collection activities.</li></ul> <br> Required profile : <p><strong>Education and Experience:</strong></p><br><br><ul><li>Degree (Bac+2/3) in Accounting, Management, Finance, or equivalent.</li><li>Minimum of 2 years of experience in a similar role.</li></ul><p><strong>Required technical skills and personal qualities:</strong></p><br><br><ul><li>Good command of debt collection and negotiation techniques.</li><li>Good interpersonal skills and ability to manage difficult situations.</li><li>Proficiency in office software, especially Excel.</li><li>Rigor, organization, and discretion.</li></ul><p><strong>Why join AFROBIOMEDIC?</strong></p><br><br><ul><li>Join a subsidiary of Dislog Medical Devices, a major player in the healthcare sector;</li><li>Participate in ambitious projects in a dynamic and growing environment;</li><li>Develop within an innovative company offering real career prospects;</li><li>Benefit from a stimulating work environment and continuous training.<br></li></ul> <br><br> </div>

<p>The Business Development Manager Debt Collection is responsible for developing the debt collection activity for third-party clients (Third Party Collection), by prospecting new clients, developing strategic partnerships, and supporting companies in optimizing their accounts receivable management. He/She is responsible for acquiring new collection mandates, managing commercial relationships, and promoting all customer risk management services.</p><p><strong>Commercial Development</strong></p><ul><li>Prospect and win new SME, ETI, and Large Enterprise clients.</li><li>Identify companies' needs in terms of amicable and judicial debt collection.</li><li>Develop a portfolio of active clients across the entire Moroccan territory.</li><li>Develop and implement a commercial action plan dedicated to the Third Party Collection activity.</li><li>Maintain active market and competitor intelligence.</li></ul><p><strong>Client Relationship Management</strong></p><ul><li>Present collection services and associated solutions.</li><li>Understand client issues and propose appropriate solutions.</li><li>Build lasting relationships with financial departments, credit management, general management, and collection managers.</li><li>Ensure the follow-up and loyalty of the client portfolio.</li></ul><p><strong>Commercial Opportunity Management</strong></p><ul><li>Prepare commercial proposals and tenders.</li><li>Negotiate contractual and pricing conditions.</li><li>Coordinate with operational teams to ensure optimal case handling.</li><li>Ensure contract follow-up until signature and implementation.</li></ul><p><strong>Internal Coordination</strong></p><ul><li>Work in close collaboration with the collection, legal, and operational teams.</li><li>Ensure effective transfer of new cases to the relevant teams.</li><li>Participate in the continuous improvement of commercial processes.</li></ul><p><strong>Reporting and Monitoring</strong></p><ul><li>Update the CRM and ensure the quality of commercial data.</li><li>Produce regular reports on commercial activity.</li><li>Monitor the achievement of individual and collective objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2> <p>Bac+4/5 in Commerce, Finance, Management, Business Law or equivalent.</p> <h2>Experience</h2> <p>Minimum 3-5 years of experience in B2B commercial development.</p> <p>Experience in debt collection, credit insurance, factoring, banking, financial services, or business services is highly desirable.</p> <p>Good knowledge of the Moroccan economic landscape.</p> <h2>Technical Skills</h2> <ul> <li>Mastery of prospecting and negotiation techniques.</li> <li>Good understanding of the Order-to-Cash cycle and accounts receivable management.</li> <li>Knowledge of amicable and judicial debt collection procedures.</li> <li>Ability to analyze complex needs and build tailored service offers.</li> <li>Proficiency in CRM tools and the Office Suite.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Establish and send invoices.</li><li>Ensure follow-up of payments and client reminders.</li><li>Handle billing complaints and disputes.</li><li>Coordinate with internal departments to ensure the reliability of billing operations.</li></ul> <br> Required profile : <ul><li>Associate's or Bachelor's degree in Management, Accounting, Finance, or equivalent.</li><li>Experience in billing, accounting, or debt collection.</li><li>Proficiency in office software, especially Excel.</li><li>Accuracy, organization, customer service focus, and good interpersonal skills.<br>&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>Reporting to the Product &amp; Technology Department, the Delivery Manager is responsible for the management and coordination of the delivery of digital products and cross-functional projects. They ensure that deadlines, quality, and scope commitments are met, while ensuring effective collaboration between the Product, Tech, and Operations teams. They also contribute to the continuous improvement of delivery processes and practices to ensure smooth, predictable, and high-performing execution.</p><br><br> <br> Required profile : <p>Master's degree (Bac+5) in engineering, IT, management, or equivalent.<br>4 to 8 years of experience in delivery, digital project management, or product management.<br>Good understanding of software development cycles and digital environments.<br>Proficiency in Agile methodologies (Scrum, Kanban, or hybrid approaches).<br>Good knowledge of project and backlog management tools (Jira, Confluence, etc.).<br>Excellent coordination and cross-functional management skills.<br>Sense of organization, prioritization, and stakeholder management.<br>Strong analytical, synthesis, and communication skills.<br>Ability to manage priorities, uncertainty, and change in a dynamic environment.</p><br><br> <br><br> </div>

<p>Key responsibilities</p><ul><li>Ensure the follow-up and recovery of B2B customer debts through collections.</li><li>Analyze the financial situation of debtors and assess non-payment risks.</li><li>Negotiate and formalize payment plans, then monitor compliance with customer commitments.</li><li>Manage unpaid invoices, administrative requests, and send duplicates and supporting documents.</li><li>Utilize SAP for customer account monitoring, outstanding analysis, and payment reconciliation.</li><li>Process compensation files and ensure follow-up of doubtful debts in accordance with internal procedures.</li><li>Prepare and follow up on files transmitted to litigation in collaboration with legal teams.</li><li>Produce activity reports, portfolio analyses, and performance indicators to contribute to the continuous improvement of collection processes.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><ul><li>Bachelor's degree in Finance, Accounting, Management, Economics, or equivalent field.</li><li>Knowledge of debt collection and customer credit management.</li><li>Proficiency in SAP and Excel.</li><li>Financial analysis and customer risk management skills.</li><li>Excellent communication and negotiation skills.</li><li>Rigor, organization, and prioritization skills.</li><li>Results and customer service orientation.</li><li>Good level of French.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >To support the development of our activities and strengthen our team, we are looking for a Billing and Collection Officer on a fixed-term contract of 4 to 6 months.</font></font></p> <p><font dir="auto" ><font dir="auto" >Reporting to the billing and collection teams, you will be responsible for managing customer billing, monitoring payments and carrying out collection actions, in collaboration with operational teams and contacts based in France.</font></font></p> <p> <u> <strong><font dir="auto" ><font dir="auto" >Your tasks</font></font></strong> </u> </p> <p> <strong><font dir="auto" ><font dir="auto" >Billing</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Prepare and carry out customer invoicing;</font></font></li> <li><font dir="auto" ><font dir="auto" >Check monthly billing;</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the follow-up of invoices;</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage customer account openings;</font></font></li> <li><font dir="auto" ><font dir="auto" >Process customer requests related to billing;</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the proper lettering of customer payments;</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in administrative tasks and document filing.</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Recovery</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Ensure follow-up and reminders for unpaid invoices;</font></font></li> <li><font dir="auto" ><font dir="auto" >To negotiate payment promises;</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify the risks of non-payment and alert the relevant stakeholders;</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor cash receipts and handle payment discrepancies;</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in dispute resolution in collaboration with operational teams;</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare litigation files;</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure regular reporting of activity;</font></font></li> <li><font dir="auto" ><font dir="auto" >D. Develop a relationship of trust with clients and contribute to improving recovery performance.</font></font></li> </ul> <p> </p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" >Search profile</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Bac+2 in Management, Accounting, Finance or equivalent;</font></font></li> <li><font dir="auto" ><font dir="auto" >Prior experience in invoicing, debt collection or accounts receivable is preferred;</font></font></li> <li><font dir="auto" ><font dir="auto" >Good mastery of the Office suite, especially Excel;</font></font></li> <li><font dir="auto" ><font dir="auto" >Financial knowledge is appreciated;</font></font></li> <li><font dir="auto" ><font dir="auto" >Good level of French;</font></font></li> <li><font dir="auto" ><font dir="auto" >Professional level of English appreciated.</font></font></li> </ul> <p> <u> <strong>Comp tences</strong> </u> </p> <ul> <li><font dir="auto" ><font dir="auto" >Rigour and a sense of organisation;</font></font></li> <li><font dir="auto" ><font dir="auto" >R activity and autonomy;</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of communication and customer service;</font></font></li> <li><font dir="auto" ><font dir="auto" >Team spirit;</font></font></li> <li><font dir="auto" ><font dir="auto" >Negotiation skills;</font></font></li> <li><font dir="auto" ><font dir="auto" >Proactive and solution-oriented;</font></font></li> <li><font dir="auto" ><font dir="auto" >Versatility and adaptability.</font></font></li></ul></div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>As the Billing and Collections Officer, your mission will be to:</strong></p><br><br><br><ul><li>Establish and manage client invoicing in accordance with contracts</li><li>Track payments and handle client follow-ups (phone / email)</li><li>Update tracking spreadsheets and reports</li><li>Coordinate with the accounting department for unpaid item tracking</li><li>Manage and organize administrative documents (filing, archiving, correspondence)</li><li>Participate in improving internal administrative procedures</li></ul> <br> Required profile : <p>Profile sought:</p><br><br><ul><li>Minimum 3 years of experience in a similar role</li><li>Good command of office tools, especially Excel</li><li>Sense of organization, rigor, and autonomy</li><li>Good interpersonal and communication skills</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Within the Shared Service Center, you will be responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and continuously improving processes. Your responsibilities will include supervising billing and collections activities for our client, Coface France, ensuring the compliance, timeliness, and quality of invoices issued; planning skills development initiatives; analyzing key financial indicators, including monitoring receipts, payment delays, disputes, and doubtful debts; providing on-site support for complex tasks; reporting information and anomalies internally, to the EIC (Enterprise Information Center), and to clients; processing administrative requests from colleagues; and ensuring the qualitative management of the activity. You will be responsible for meeting quality objectives by implementing targeted preventive and corrective actions. Manage, motivate, and train the team, including new recruits. Set and monitor individual and team objectives. Handle the administrative tasks for the team (scheduling, absenteeism, leave). Participate in initiatives to improve social indicators (attrition, absenteeism). Actively participate in the preparation of client committees. Monitor and determine initial and ongoing training needs.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >University degree in insurance, finance, economics, or a related field. Managerial experience in team management. Prior experience in credit insurance, corporate insurance, or a similar role is an asset. Strong analytical and negotiation skills. Excellent written and oral communication skills (French). Ability to work independently and as part of a team. Strong interpersonal skills, professionalism, and a collaborative approach. Attention to detail and results-oriented.</font></font></p><p></p></section>