Financial Analyst Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p> <strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br> <br> <br> Job : <p><strong>Role Overview:</strong></p><br><br><p>As a Data Financial Analyst, you will help Orange measure and maximize the business value of Data and AI initiatives. You will work with business, finance, and technical teams to build business cases, assess financial impact, and track value after deployment.</p><br><br><p>You will join a global program within Orange, working with teams across Middle East Africa and Orange entities. You will be part of a core team of five and report to the Program Director.</p><br><br><br><p><strong>Key Responsibilities:</strong></p><br><br><p>1. Build business cases for Data &amp; AI use cases</p><br><br><ul><li>Run workshops with business, finance, and technical stakeholders to define scope, KPIs, and value drivers</li><li>Identify financial impact, including revenue uplift/preservation, cost avoidance, and OPEX/CAPEX savings</li><li>Map current vs. target processes to show where value is created</li><li>Link technical performance indicators to business and financial outcomes</li><li>Estimate total OPEX and CAPEX</li><li>Prepare governance materials for Go / No-Go decisions and prioritization</li><li>Document assumptions, analysis, and reusable templates</li></ul><p><br>2. Support value monitoring during RUN phase</p><br><br><ul><li>Define value measurement plans based on business case KPIs</li><li>Guide teams on live value monitoring using DVM methodology</li><li>Help operational teams build reliable and automated value tracking</li></ul> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JOB DESCRIPTION</b></p><br><p><b>Finance Analyst</b></p><br><p>Adient Kenitra</p><br><p>Improve the experience of a world in motion.</p><br><p><b>Company Overview </b></p><br><p><i>Adient (NYSE: ADNT) is a global leader in automotive seating. With 70,000+ employees in 29 countries, Adient operates more than 200 manufacturing/assembly plants worldwide. We produce and deliver automotive seating for all major OEMs. From complete seating systems to individual foam, trim and metal components, our expertise spans every step of the automotive seat-making process. Our integrated, in-house skills allow us to take our products from research and design to engineering and manufacturing — and into millions of vehicles every year. For more informtion, visit&nbsp;</i><i>www.adient.com</i><i>.</i>&nbsp;</p><br><p><i>Adient opened its first Moroccan facility in Kenitra in 2018 and further expanded its footprint by inaugurating an additional facility in Tiflet in 2025.</i></p><br><p><i>Adient Morocco has been certified as a Top Employer 2026.</i> <i>Based on an HR Best Practices Survey, the Top Employers Institute puts organizations around the world under close scrutiny in the areas of Business &amp; People Strategy, Leadership and Employee Wellbeing, among others</i></p><br><p><b>Position Overview </b>&nbsp;</p><br><p>Reporting directly to the Finance Controller, our future Finance Analyst will have as missions to :</p><br><ul><li>Determine standard costs rollup;</li><li>Make an analysis of mismatches between current and standard costs;</li><li>Participate in the development and monitoring of work instructions for materials and bids;</li><li>Maintain regular communication with associated procurement and sales departments and timely correction of all purchase prices in the system;</li><li>Provide stock estimation;</li><li>Apply all working procedures required to perform work activities for this job position;</li><li>Insure the controlling of material margin scope : month end close, forecasting</li><li>Insure the Inventory controlling : balance sheet reconciliations and movements controls</li><li>Internal control of the related scope : Sox tests for sales, material and inventory</li></ul><p><b>Key Skills and Qualifications</b></p><br><ul><li>Master’s degree in finance</li><li>3 to 5 years’ experience imperatively in Automotive industry</li><li>Proficient in MS Excel (formulas, tracking sheets, data handling)</li><li>Analytical thinking &amp; planning</li><li>Attention to detail &amp; task responsiveness</li></ul><p><b>What we offer </b></p><br><ul><li>Competitive Salary for 13 months</li><li>Health Insurance / CIMR 6%</li><li>Insured Transportation</li><li>Canteen on site</li><li>Young and dynamic team</li><li>Access to Learning and development opportunities</li><li>Yearly Performance Review</li></ul><p><i>Adient is committed to equal employment opportunity, diversity and inclusion in the workplace. As a true global company, our leaders and employees come from various cultures across the world. Our diversity is a source of inspiration enabling us to achieve our goals and build an inclusive company culture.</i></p><br><p><b>PRIMARY LOCATION</b></p><br>Adient Trim Kenitra </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>EMEA Credit Analyst<br><br><b>Job Description:</b><b>About Us </b><br><p>We are a dynamic and growing organization committed to delivering excellence in financial services and risk management. Our team plays a critical role in supporting sustainable business growth through sound credit decisions, effective receivables management, and strong collaboration with commercial teams. We foster an environment where analytical thinking, accuracy, and continuous improvement are key.</p><br><br><p>As part of our company’s growth, <b>Arrow ECS </b>is strengthening its teams and is looking for a <b>EMEA </b><b>Credit Analyst</b>.</p><br><br><br><b>About the Role </b><br><p>As a <b>Credit Analyst</b>, you will be responsible for evaluating customer creditworthiness, managing credit exposure, and supporting effective credit and collection processes</p><br><br><br><p><b>Key Responsibilities include:</b></p><br><br><ul><li><p>Review and analyze credit information for new and existing customer accounts to assess financial health and recommend appropriate credit limits.</p><br><br></li><li><p>Conduct detailed credit analysis to identify risks and opportunities, including accounts eligible for credit line increases and accounts requiring closer monitoring.</p><br><br></li><li><p>Assess and report on customer risk, providing recommendations on risk mitigation strategies and alternative financing solutions.</p><br><br></li><li><p>Manage aspects of <b>credit and collection</b>, ensuring timely follow-up on outstanding receivables.</p><br><br></li><li><p>Exercise credit authority for larger accounts where applicable.</p><br><br></li><li><p>Develop, maintain, and enhance internal credit tools such as risk models, projection models, and customer credit scoring systems.</p><br><br></li><li><p>Review and resolve customer credit issues, working closely with Sales and internal stakeholders.</p><br><br></li><li><p>Review and release pending sales orders in line with credit policies.</p><br><br></li><li><p>Coordinate communication with customers and internal teams regarding credit matters.</p><br><br></li><li><p>Support onboarding of new Sales and Operations employees by explaining Financial Services processes, policies, and procedures.</p><br><br></li><li><p>Contribute to<b> (accounts receivable management)</b> activities where needed.</p><br><br></li></ul><br><b>Who Are We Looking For?</b><br><p>We are looking for a detail-oriented and analytical professional with strong financial acumen and a proactive approach to credit risk and collections.</p><br><br><p><b>Qualifications &amp; Skills:</b></p><br><br><ul><li><p>Fluent Communication skills in <b>English</b></p><br><br></li><li><p><b>2 to 4 years of experience</b> in credit analysis, credit management, or accounts receivable.</p><br><br></li><li><p>Degree in Finance, Accounting, Economics, or a related field (preferred).</p><br><br></li><li><p>Solid understanding of credit risk assessment and financial analysis.</p><br><br></li><li><p>Experience working with ERP systems such as Oracle, SAP, or similar ERP tools.</p><br><br></li><li><p>Familiarity with credit management practices is a strong plus.</p><br><br></li><li><p>Ability to analyze complex data and make sound credit decisions.</p><br><br></li><li><p>Strong problem-solving skills and attention to detail.</p><br><br></li><li><p>Good communication skills with the ability to collaborate effectively with Sales and other departments.</p><br><br></li><li><p>Ability to manage multiple priorities in a fast-paced environment.</p><br><br></li></ul><br><b>What’s in It for You?</b><ul><li><p>Opportunity to work in a <b>key finance role</b> with direct impact on business performance and risk management.</p><br><br></li><li><p>Exposure to <b>credit strategy, financial analysis, and receivables management</b>.</p><br><br></li><li><p>A collaborative and international work environment.</p><br><br></li><li><p>Professional development and growth opportunities within finance and credit management.</p><br><br></li><li><p>Competitive compensation and benefits package.</p><br><br></li></ul><p>#LI-FR2</p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Accounting/Finance<br> </div>

<p>Consultant Analyst IT and Data Fiscalite Freelance --Casablanca, Morocco-- Ref. : PHONE_NUMBER Contexte : Dans le cadre de notre projet, nous recrutons un consultant IT et Data sp cialis en fiscalit pour accompagner la modernisation des processus d claratifs et de reporting d une Direction Fiscale. L objectif est de r duire les risques op rationnels li s aux traitements manuels sous Excel et d industrialiser les calculs complexes. Dur e : 6 mois D marrage : ASAP Localisation : Casablanca, Maroc Missions : Cartographier les processus manuels existants (d clarations fiscales, reporting, contr les) Identifier les opportunit s d automatisation et d industrialisation Proposer une feuille de route prioris e des initiatives D velopper et d ployer les automatisations retenues (VBA, Power Query, extractions sources) Optimiser les calculs fiscaux et les flux de donn es Explorer des cas d usage IA pour les contr les de coh rence et traitements volumineux</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Exp rience de 3-7 ans en analyse de processus et automatisation</li><li>Ma trise avanc e d Excel (VBA, Power Query, mod lisation de donn es)</li><li>Exp rience en automatisation de processus et gestion de flux de donn es</li><li>Compr hension des processus fiscaux et d claratifs (un plus significatif)</li><li>Capacit dialoguer avec des quipes m tier non techniques</li><li>Autonomie, rigueur, p dagogie et orientation r sultats</li></ul><p>Comp tences cl s : VBA Excel, Power Query Extraction de donn es (SAP, EDS, etc.) Automatisation de flux, optimisation de calculs Sensibilit aux cas d usage IA/data</p><p>Livrables : Cartographie des processus manuels et des risques Catalogue des opportunit s d automatisation (effort/valeur) Recommandations techniques motiv es Feuille de route prioris e et chiffrage indicatif</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The Industrialization Flying Analyst (GV2) ensures the operational implementation and continuous improvement of industrial processes for embedded electronic (EE) components, bridging validation requirements with production constraints.</p><br><br><p><strong>Within the project, your main tasks will include:</strong></p><br><br><ul><li>Manage and structure project information, configurations, and diagnostic data.</li><li>Deploy and monitor software configurations and updates through SPARTE.</li><li>Troubleshoot test benches, validation tools, and project equipment.</li><li>Support vehicle and powertrain test preparation activities.</li><li>Reproduce, analyze, and document technical issues and validation defects.</li><li>Participate in root-cause analysis and issue resolution activities (X-Code).</li><li>Perform vehicle modernization activities on ECUs using ZIZA, telecoding, and JDD.</li><li>Identify electrical non-conformities and ensure vehicle operational readiness.</li><li>Create and maintain technical records, reports, and modernization documentation.</li><li>Participate in project meetings, anticipate risks, and propose corrective actions.</li></ul> <br> Required profile : <ul><li>Engineering degree in Electrical Engineering, Electronics, Automotive Engineering, Mechatronics, or a related field.</li><li>Previous experience in automotive testing, validation, embedded systems, industrialization, or vehicle modernization activities.</li><li>Knowledge of powertrain systems (ICE, hybrid, and electric vehicles).</li><li>Understanding of ADAS and automotive EE architectures.</li><li>Experience with vehicle diagnostics and troubleshooting.</li><li>Proficiency with diagnostic tools: <strong>Diagalyser, IDVH, DOTI</strong>.</li><li>Proficiency with validation and calibration tools: <strong>INCA, CANalyzer</strong>.</li><li>Knowledge of EE isolation testing and vehicle validation processes.</li><li>Strong analytical, problem-solving, and communication skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p> <strong>Expected Deliverables:</strong></p><br><br><p> - Analyze and document the integration needs of Mobile 4G/5G services expressed by business units and BUs within a client's IT ecosystem.<br> - Create a backlog of business functionalities to be integrated with a client, breaking them down into associated Services and Resources.<br> - Work with OINIS, network, mobile, and security engineering teams and IT teams to define the data models for future digital Mobile Core services.<br> - Define the specifications for service exposure APIs.<br> - Design the IT processes for automation and complete lifecycle management of services.<br> - Create UML diagrams describing the interactions between the different IT actors and components in the service chain.<br> - Model orchestration processes and work on their description in BPMN with development teams for integration into BPM engines.<br> - Participate in the planning, definition, and design of end-to-end orchestration solutions, including PI Planning days planned for this purpose.<br> - Document the defined architectures in a constant flow and keep the department's documentation repository up-to-date.<br> - Ensure that the proposed solutions allow for feeding a continuous delivery pipeline and that they are operational.<br> - Ensure the conformity of the defined architecture with the recommendations of the Urbanism department and make proposals for evolving these recommendations if necessary.</p><br><br> <br> <br> Required profile : <p> <strong>Profile:</strong></p><br><br><p> Engineering degree or equivalent in computer science, telecommunications, or a related field.</p><br><br><p> <strong>Experience:</strong></p><br><br><p> - 6 years of experience in IT as a Functional Architect or Business Analyst.<br> - Proven experience in the field of 4G/5G mobile core networks for operators.</p><br><br><p> <strong>Technical Skills:</strong></p><br><br><p> - Mastery of the fundamentals of operator, enterprise, and mobile networks.<br> - Good understanding of the components that make up an operator's mobile core.<br> - Good understanding of services offered by a mobile core: voice, data, messaging, IoT, etc.<br> - Good understanding of SDN/NFV technologies.<br> - Good understanding of the operation of private and public Cloud infrastructures.<br> - Understanding of 3GPP mobile concepts and standards.<br> - Proficiency in IT Telco frameworks is appreciated: TMForum ODA, TAM, eTOM, MEF, etc.<br> - Experience with Observability and Monitoring is highly appreciated.<br> - Solid experience in defining data models and designing Rest APIs.<br> - Proficiency in tools and standards used for IT architecture modeling: UML Diagrams, UML Sequence Diagrams, BPMN, DMN, etc.<br> - Experience working in an Agile environment and with tools like Jira, Confluence, etc.<br> - Ability to read, write, and conduct exchanges in English.<br> - Teamwork and collaboration skills.<br> - Open-mindedness and creativity.<br> - Proactivity and autonomy.<br> - Ability to work in an international context with different cultures.<br> - Good communication skills.</p><br><br> <br><br> </div>

<p>Our Story We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.</p><p>Our Role You will join our Business Transformation Business Analyst team which is focused on implementation and customization of the new core applications ecosystem which contains CPQ, Salesforce &amp; ERP systems as main brand applications within the Arrow ECS EMEA region. On a daily basis you will interact with internal and external stakeholders from different countries to develop and enhance our CPQ tool implementation. Your role will be to cooperate with business clients, evaluate their needs and requests from a technical and functional point of view. Among your tasks, you will be responsible for ensuring the quality and support of our business community as subject matter expert.</p><p>What you will be doing at ARROW:</p><ul><li>Gather, analyze, and document business and functional requirements through stakeholder workshops and process analysis.</li><li>Analyze As-Is / To-Be processes, identify gaps, and recommend improvements, standardization and automation opportunities.</li><li>Translate business requirements into clear BRDs and collaborate with IT on solution design.</li><li>Review and validate FDDs to ensure alignment with approved business requirements.</li><li>Define, manage and coordinate UAT and E2E testing, including test scenarios, defect management, and business sign-off.</li><li>Support deployment, go-live, training, and post-go-live activities.</li><li>Manage BA deliverables, risks, dependencies, and priorities across multiple initiatives.</li><li>Build strong relationships with EMEA business and IT stakeholders across countries and functions.</li><li>Proactively identify issues, challenge requirements and solutions when appropriate, and drive actions to resolution.</li><li>Contribute to continuous improvement of capabilities, business processes, and BA ways of working.</li></ul><p>Who are we looking for?</p><p>We are looking for experienced professional with solid background in business analysis and CPQ projects. We are also looking for people who are naturally empathetic, eager to share their ideas and determined to solve problems, so analytical skills and attention to detail are also desired.</p><p>Required Experience &amp; Skills</p><ul><li>3-4 years of experience in Business Analysis, Business Transformation, IT delivery, or a related role</li><li>Experience with CPQ, CRM, ERP, Salesforce, or similar enterprise applications</li><li>Strong experience in requirements gathering, process analysis, and functional documentation</li><li>Experience with UAT, E2E testing, defect management, and business readiness</li><li>Ability to work effectively with both business and technical teams</li><li>Strong stakeholder management, communication, analytical, and problem-solving skills</li><li>Ability to manage multiple priorities and work independently in a fast-paced environment</li><li>Fluent written and spoken English</li></ul><p>Preferred Experience</p><ul><li>Experience in a multi-country / EMEA environment</li><li>Knowledge of BPMN, Visio, ARIS or similar process modelling tools</li><li>Knowledge of Microsoft Dynamics suite and Navision</li><li>Experience with tools such as Jira, Azure DevOps, or similar delivery platforms</li><li>Experience with Agile, Waterfall, or hybrid delivery methodologies</li><li>Business Analysis or Project Management certification is a plus</li></ul><p>Key Competencies</p><ul><li>Strong business acumen and analytical thinking</li><li>Excellent stakeholder management and communication</li><li>Strong ownership and delivery focus</li><li>Ability to challenge constructively and influence decisions</li><li>Collaborative, proactive, and adaptable mindset</li><li>Focus on business outcomes and continuous improvement</li></ul><p>What is in it for you?</p><ul><li>Full Permanent contract, Social advantages: CNSS, CIMR, Health insurance, Very good working atmosphere in a team of passionate collaborators, Work culture where you can make an impact, Dynamic environment with a friendly work atmosphere, Interesting career development opportunities in a quickly growing environment, Working within an international organization, recognized worldwide in its sector.</li></ul><p>#LI-FR2</p><p>Location: MA-Casablanca, Morocco (Boulevard Al Quods)</p><p>Time Type: Full time</p><p>Job Category: Business Support</p><p><strong>Desired Candidate Profile</strong></p><ul><li>3-4 years of experience in Business Analysis, Business Transformation, IT delivery, or a related role</li><li>Experience with CPQ, CRM, ERP, Salesforce, or similar enterprise applications</li><li>Strong experience in requirements gathering, process analysis, and functional documentation</li><li>Experience with UAT, E2E testing, defect management, and business readiness</li><li>Ability to work effectively with both business and technical teams</li><li>Strong stakeholder management, communication, analytical, and problem-solving skills</li><li>Ability to manage multiple priorities and work independently in a fast-paced environment</li><li>Fluent written and spoken English</li><li>Experience in a multi-country / EMEA environment</li><li>Knowledge of BPMN, Visio, ARIS or similar process modelling tools</li><li>Knowledge of Microsoft Dynamics suite and Navision</li><li>Experience with tools such as Jira, Azure DevOps, or similar delivery platforms</li><li>Experience with Agile, Waterfall, or hybrid delivery methodologies</li><li>Business Analysis or Project Management certification is a plus</li><li>Strong business acumen and analytical thinking</li><li>Excellent stakeholder management and communication</li><li>Strong ownership and delivery focus</li><li>Ability to challenge constructively and influence decisions</li><li>Collaborative, proactive, and adaptable mindset</li><li>Focus on business outcomes and continuous improvement</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Foundever</strong> is defined by a culture strongly driven by <strong>innovation</strong>, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a <strong>collaborative</strong> culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A <strong>competitive</strong> dimension reinforces performance expectations and results orientation, while a more moderate <strong>organizational</strong> component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. </p><br><br> <br> Job : <p>The Opportunity</p><br><br><p>We are looking for an experienced&nbsp;Speech Analyst - French Speaker&nbsp;to join our Analytics &amp; Insight team. In this role, you will leverage speech analytics and contact center data to generate actionable insights, support operational excellence, and drive business performance.</p><br><br><br><p>Key Responsibilities</p><br><br><p>Data Analysis</p><br><br><ul><li>Lead the delivery of speech analytics managed services.</li><li>Configure and optimize the CallMiner platform.</li><li>Analyze speech and interaction data to identify trends, opportunities, and areas for improvement.</li><li>Prepare and deliver insightful presentations to internal stakeholders and clients.</li><li>Collaborate with the BI &amp; Reporting team to enhance dashboards and visualizations using Power BI.</li></ul><br><p>Stakeholder Management</p><br><br><ul><li>Partner with internal stakeholders to understand business needs and translate them into analytical solutions.</li><li>Present analysis findings and actionable recommendations.</li><li>Work closely with Operations, Analytics, Data Science &amp; Engineering teams to support business objectives.</li><li>Act as a trusted advisor by providing data-driven insights to improve operational performance.</li></ul> <br> <br> Required profile : <p>Applicants must meet the following requirements:</p><br><br><ul><li>A minimum of 2 years of experience as a speech analyst or similar role</li><li>Candidates without relevant experience in speech analysis or a similar analytical role will not be considered for this position.</li><li>Good command of French and English, with excellent verbal and written communication skills.</li><li>No disciplinary sanctions and fewer than 6 absences during the last 6 months.</li><li>Fluency in French and English (written and spoken).</li><li>Hands-on experience with CallMiner Analyst and CallMiner Coach modules is mandatory.</li><li>Intermediate knowledge of Power BI for data visualization.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities and work independently in a fast-paced environment.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>GEC recrute | Business Analyst Senior AMOE/MOE – Banque d'Investissement | Casablanca</b><br></p><br><p>Dans le cadre d'une mission stratégique pour l'un de nos clients du secteur bancaire, <b>GEC – Global Experts Consulting</b> recherche un <b>Business Analyst Senior AMOE/MOE</b> disposant d'une solide expérience en <b>Banque d'Investissement</b> pour accompagner des projets de transformation Ã&nbsp; fort enjeu.<br></p><br><p><b>Vos principales missions :</b><br></p><br><ul><li>Recueillir, analyser et formaliser les besoins métiers et technico-fonctionnels.<br></li><li>Réaliser le cadrage fonctionnel et technique ainsi que les conceptions générale et détaillée.<br></li><li>Assurer la coordination entre les équipes métiers, IT et les différentes parties prenantes.<br></li><li>Garantir la cohérence des solutions avec l'architecture du SI et les contraintes réglementaires.<br></li><li>Suivre les développements, piloter les phases de recette fonctionnelle (tests, cahiers de tests, jeux de données) et accompagner la mise en production.<br></li><li>Définir les parcours et processus cibles et contribuer Ã&nbsp; l'amélioration des flux métiers.<br></li><li>Piloter le planning, la roadmap et le backlog des projets.<br></li><li>Accompagner la conduite du changement : documentation, procédures, stratégie de déploiement, formation des utilisateurs et transfert de compétences.<br></li></ul><p><b>Profil recherché :</b><br></p><br><ul><li>Bac+5 (Ãcole d'Ingénieur ou équivalent).<br></li><li>Minimum <b>10 ans d'expérience</b> en Business Analysis / AMOE sur des projets de <b>Banque d'Investissement</b>.<br></li><li>Excellente connaissance des activités <b>Bourse, Gestion des fonds et Dépositaire</b>.<br></li><li>Bonne maîtrise des flux bancaires et des architectures SI.<br></li><li>Capacité Ã&nbsp; traduire les besoins métiers en spécifications technico-fonctionnelles et Ã&nbsp; analyser les impacts fonctionnels.<br></li><li>Solides compétences en pilotage de projets, coordination, communication et rédaction.<br></li><li>Autonomie, rigueur, esprit d'analyse et capacité Ã&nbsp; évoluer sur des sujets transverses.<br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC – Global Experts Consulting recrute un Business Analyst Senior – Stratégie, Go-to-Market &amp; Operating Model</span></b><br></p><br><p><span>Dans le cadre d'un programme stratégique de déploiement au sein de plusieurs filiales en Afrique, nous recherchons un </span><b><span>Business Analyst Senior</span></b><span> disposant d'une solide expérience en </span><b><span>stratégie, transformation bancaire, marketing stratégique et Go-to-Market</span></b><span>.</span><br></p><br><b><span>Vos principales missions :</span></b><br><br><span>Réaliser des analyses de marché, benchmarks concurrentiels et veilles réglementaires.</span><br><br><span>Identifier les segments clients prioritaires, leurs besoins, comportements et cas d'usage.</span><br><br><span>Contribuer Ã&nbsp; la définition de la proposition de valeur, de l'offre, du pricing et de la stratégie Go-to-Market.</span><br><br><span>Formaliser les parcours clients, les processus opérationnels et le Target Operating Model.</span><br><br><span>Documenter les prérequis métiers, réglementaires et opérationnels nécessaires au lancement.</span><br><br><span>Participer Ã&nbsp; l'élaboration du Business Plan et aux analyses d'aide Ã&nbsp; la décision.</span><br><br><span>Produire les livrables métier et contribuer au kit de déploiement multi-filiales.</span><br><br><span>Accompagner les arbitrages stratégiques et la préparation des filiales au lancement.</span><br><br><b><span>Profil recherché :</span></b><br><br><span>Bac+5 (Ãcole d'Ingénieur, Ãcole de Commerce ou Université).</span><br><br><span>Plus de 8 ans d'expérience en stratégie, conseil, transformation bancaire ou paiements.</span><br><br><span>Excellente connaissance de l'environnement bancaire, du marketing stratégique et des logiques Go-to-Market.</span><br><br><span>Bonne maîtrise de l'écosystème Fintech, Paiements Digitaux et Banque Digitale.</span><br><br><span>Expérience des analyses de marché, Business Plans, modèles opérationnels et plans de lancement.</span><br><br><span>Bonne connaissance du contexte africain (UEMOA, CEMAC et Afrique du Nord).</span><br><br><span>Excellentes capacités d'analyse, de synthèse, de communication et de rédaction.</span><br><br><span>Expérience en gestion de projet Agile.</span><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>BTechnologie</strong> is characterized by a corporate culture primarily driven by <strong>organization</strong>, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong <strong>collaborative</strong> dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of <strong>performance and challenge</strong>, with a clear focus on results and excellence. Complementing these strengths, an <strong>innovative</strong> mindset brings openness to change and continuous improvement. </p><br><br> <br> Job : <p>As part of strengthening our teams, BTechnologie, a subsidiary of Bouygues Telecom, is looking for a Data Analyst with experience in the FTTH and Telecom world.</p><br><br><p><strong>Your mission:</strong></p><br><br><ul><li>Collect, consolidate, and analyze data from FTTH activities.</li><li>Develop and maintain reporting and steering dashboards.</li><li>Identify trends, anomalies, and levers for performance improvement.</li><li>Produce analyses to optimize FTTH operations processes and quality.</li><li>Implement and monitor Telecom / FTTH KPIs.</li><li>Automate and ensure the reliability of data processing and reporting.</li><li>Collaborate with business, technical, and operational teams to translate needs into relevant data solutions.</li><li>Ensure the quality, consistency, and reliability of the data used.</li></ul> <br> <br> Required profile : <ul><li>Master's degree (Bac+4/5) in Data, Statistics, IT, Telecom, or equivalent field.</li><li>2 to 5 years of experience in Data Analysis, ideally in a Telecom / FTTH environment.</li><li>Good understanding of processes and issues related to the deployment and operation of FTTH networks.</li><li>Proficiency in SQL.</li><li>Very good command of Excel: advanced formulas, Pivot Tables, lookups, analysis, and ideally Power Query.</li><li>Proficiency in Power BI for creating dashboards and data visualization.</li><li>Skills in Python for analysis and automation would be a plus.</li><li>Analytical mindset, rigor, and ability to transform data into concrete recommendations.</li><li>Good interpersonal skills and ability to work with various business and technical stakeholders.</li></ul> <br><br> </div>

<p><font dir="auto" ><font dir="auto" >Job Description: We are looking for a future Marketing Business Analyst passionate about performance analysis and managing international projects to join our Business Operations team. Do you want to leverage your Project Management experience? You will have the opportunity to play a key role in the development of numerous digital projects and influence daily investment decisions. Your responsibilities will include managing and coordinating project progress, and optimizing and leading the strategy.</font></font></p><p><font dir="auto" ><font dir="auto" >1. Boost market growth: Identify key market characteristics and conduct regular benchmarking. Monitor KPIs using dashboards, analyze and optimize performance in collaboration with the marketing and technical teams. Improve statistical tools and models. Work with the digital marketing teams to optimize advertising campaigns and achieve defined objectives. Collaborate with the product team to coordinate the launch of new services and the evolution of existing ones. Create materials and reports to be shared with partners, prospects, and clients. Manage projects from initial concept to delivery. Ensure coordination between all stakeholders (Business, Technical, Marketing).</font></font></p><p><font dir="auto" ><font dir="auto" >2. Manage operationally: Analyze and measure performance and return on investment. Propose optimization/improvement actions. Conduct iterative test &amp; learn phases (A/B testing). Configure offers on the group's tools. Produce reports and presentations related to the various projects.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >You have 3-5 years of experience in project management, ideally in a digital, technological, telecom, fintech, or online services environment. You are known for your rigor, organizational skills, and ability to manage multiple projects simultaneously. You demonstrate a strong sense of responsibility and a high degree of autonomy. You learn quickly and easily adapt to new tools, working methods, and environments. You possess excellent interpersonal skills and know how to unite multidisciplinary teams around common goals. You are solution-oriented and have strong analytical and problem-solving skills. You are proficient in project management and reporting tools such as Jira, Looker, Tableau, or equivalent solutions. You have a perfect command of Microsoft Office suite tools, particularly Excel, PowerPoint, and Word. Knowledge of digital advertising, Google Ads, and digital marketing is an asset. You are fluent in English and French, both written and spoken.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <span>We are looking for detail-oriented <strong>Generative AI Analysts</strong> to support a variety of AI training, data annotation, evaluation, and quality review projects.</span><br> <strong>Project Details</strong> <ul> <li><strong>Job Title:</strong> Generative AI Analyst - Arabic (Morocco)</li> <li><strong>Location:</strong> Remote (Morocco)</li> <li><strong>Employment Type:</strong> Freelance</li> <li><strong>Pay Rate: 4.5 USD / hour</strong></li> </ul> <span>Depending on the project, you may work with text, translations, audio, transcriptions, images, video, or other AI-generated content. Tasks and project requirements may vary based on the program you are assigned to.</span><br> <span>Disclaimer&nbsp;</span> <ul> <li><span>Projects are subject to client requirements and may change.</span></li> <li><span>Completion of the application, assessment, and onboarding process does not guarantee assignment to a specific project or a minimum amount of work.</span></li> <li><span>This is a human-in-the-loop AI training environment. The use of generative AI tools is prohibited unless explicitly authorized for a specific project. </span></li> <li><span>All work must be completed independently using your own knowledge and judgment.&nbsp;</span></li> <li><span>You must comply with all data privacy, security, and confidentiality requirements. Do not store, copy, or share project data outside approved tools and channels. </span></li> </ul> <span><span>#LI-JC1</span>&nbsp;</span><br> <br> <br> <br><br><p><b>What You’ll Do</b></p><br><ul> <li>Review, evaluate, and validate AI-generated content and data according to project guidelines.</li> <li>Compare AI-generated outputs and identify the most accurate, relevant, or high-quality result.</li> <li>Identify errors, inconsistencies, omissions, and quality issues.</li> <li>Annotate, categorize, or label text, audio, images, video, or other data where required.</li> <li>Provide clear written feedback or justifications for your evaluations.</li> <li>Complete assigned tasks independently and within established timelines.</li> <li>Follow project and client guidelines consistently and maintain a high level of accuracy.</li> <li><span>Attend live office hours and training sessions to familiarize yourself with project guidelines, clarify questions, and prepare for task assignments.</span></li> </ul><br><p><b>Requirements: </b></p><br><ul> <li><strong>Native-level fluency in Arabic (Morocco) (written and spoken)</strong>.</li> <li>Experience in&nbsp;<strong>Generative AI evaluation, data annotation, translation, linguistics, content quality review, transcription, data labeling, or a related field</strong> is preferred.</li> <li>Strong English proficiency and written communication skills.</li> <li>Excellent attention to detail, critical thinking, and judgment.</li> <li>Ability to follow detailed guidelines and apply evaluation criteria consistently.</li> <li>Comfortable working independently with structured, repetitive tasks.</li> <li>Familiarity with annotation or evaluation platforms is a plus.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Coface</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and quality professional relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within a supportive environment. This culture is strongly complemented by a <strong>competitive dimension</strong>, focused on performance, results and customer orientation. It is also supported by a structured <strong>organizational foundation</strong> ensuring rigor and reliability, while a more moderate <strong>innovation component</strong> contributes to adaptability and continuous improvement. </p><br><br> <br> Job : <p>The CBO Analyst ensures the administration of credit insurance policies, with a specialization in issuing policies and endorsements. They ensure the precise and timely processing of contractual documents in accordance with underwriting decisions, while guaranteeing data quality, regulatory compliance, and adherence to service level agreements. They collaborate closely with internal teams to ensure high service quality and efficient operations.</p><br><br><p><strong>Main tasks</strong></p><br><br><ul><li>Perform the activities necessary for the smooth operation of contracts in the relevant systems, particularly the management of contractual conditions and billing.</li><li>Issue contractual documents such as policies, contracts, endorsements, premium notices, and invoices.</li><li>Process requests, complaints, and queries from clients or intermediaries in collaboration with the sales team and Account Executives.</li><li>Manage and prioritize requests while ensuring regular communication with entities and the Team Leader to guarantee SLA compliance.</li></ul><p><strong>Internal and external support</strong></p><br><br><ul><li>Record and create policies in Coface systems.</li><li>Receive and process information and documents provided by prospects and clients to compile and update files.</li><li>Process commercial information, analyze anomalies, and update systems.</li><li>Issue contractual documents (policies and contracts) in accordance with instructions received and ensure their correct recording in the various information systems.</li><li>Respond effectively to requests from internal and external clients within Coface's response time limits.</li></ul><p><strong>Control and process</strong></p><br><br><ul><li>Identify and implement process improvements to optimize workflows and productivity.</li><li>Ensure the proper execution of operational processes.</li><li>Keep insured client files up-to-date and correctly documented.</li><li>Ensure effective communication with sales, technical, and management teams.</li><li>Apply KYC (Know Your Customer) procedures and requirements. </li></ul> <br> Required profile : <ul><li>Proficiency in Excel and strong analytical skills.</li><li>Ability to process and control financial data.</li><li>Knowledge of financial statements, premium calculations, and KPI monitoring.</li><li>Good level of French.</li><li>Excellent communication skills and ability to work in an international environment.</li><li>Bachelor's to Master's degree (Bac+3 to Bac+5) in Accounting, Finance, Management, or equivalent field.</li><li>Strong analytical skills and customer focus.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Aug 04, 2026, 12:00AM</p><br><br><p><strong>Contract duration : </strong></p><br><br>Vidéo EVP<br>Déclaration de mission de l'entreprise<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>À propos du rôle<p><span>Nous recherchons un(e) <strong>Business Analyst</strong> pour rejoindre notre équipe et contribuer à la réalisation de projets basés sur l'intelligence artificielle (IA).</span></p><br><br><p><span>Vous travaillerez en étroite collaboration avec les parties prenantes métiers, les équipes de développement ainsi que les équipes transverses (Architecture, Sécurité, Infrastructure, etc.) afin de traduire les besoins métiers en spécifications claires et d'assurer la livraison réussie des produits dans un environnement Agile.</span></p><br><br><br><p><span><strong>Principales responsabilités</strong></span></p><br><br><ul><li><span>Collaborer avec les parties prenantes métiers afin de recueillir, analyser et formaliser les besoins.</span></li><li><span>Rédiger des spécifications fonctionnelles et techniques claires et détaillées (user stories, critères d'acceptation, documentation).</span></li><li><span>Servir d'interface entre les équipes métiers et les équipes de développement, en veillant à une compréhension commune et à un bon alignement.</span></li><li><span>Accompagner l'équipe de développement tout au long du cycle de livraison.</span></li><li><span>Coordonner et synchroniser les activités avec les équipes transverses (Architecture, Sécurité, Infrastructure, etc.).</span></li><li><span>Contribuer à la priorisation des travaux et à la gestion du backlog.</span></li><li><span>S'assurer que les solutions répondent aux besoins métiers, aux contraintes techniques et aux exigences de qualité.</span></li><li><span>Participer à la livraison de solutions basées sur l'IA, en comprenant les contraintes et les opportunités liées aux données et aux modèles.</span></li></ul><br>À propos de vous<p><span><strong>Compétences techniques :</strong></span></p><br><br><ul><li><span>Expérience confirmée en tant que <strong>Business Analyst</strong>, <strong>Product Owner</strong> ou dans un poste similaire.</span></li><li><span>Excellente maîtrise des méthodologies Agile (Scrum, Kanban ou équivalent).</span></li><li><span>Capacité à rédiger des spécifications de haute qualité (user stories, cas d'utilisation, cartographies de processus).</span></li><li><span>Solide culture technique et bonne compréhension des concepts de développement logiciel.</span></li><li><span>Des connaissances de base en intelligence artificielle / Machine Learning (modèles, données, entraînement, limites) constituent un atout.</span></li><li><span>Expérience de collaboration avec des équipes pluridisciplinaires et transverses (Architecture, Sécurité, etc.).</span></li><li><span>Bonne compréhension des systèmes d'information, des API et des flux de données.</span></li><li><span>Maîtrise de l'anglais, à l'écrit comme à l'oral.</span></li></ul><p><span><strong>Compétences comportementales:</strong></span></p><br><br><ul><li><span>Excellentes compétences en communication et en collaboration.</span></li><li><span>Capacité à interagir avec des interlocuteurs techniques comme non techniques.</span></li><li><span>Autonomie, proactivité et sens de l'initiative.</span></li><li><span>Esprit analytique et fortes capacités de résolution de problèmes.</span></li><li><span>Sens de l'organisation et aptitude à gérer plusieurs priorités simultanément.</span></li></ul><br><p>You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.</p><br><br>Informations supplémentaires<p><strong>• Opportunités mondiales:</strong> Travailler au sein d’équipes multinationales avec la possibilité de collaborer avec des collègues et des clients du monde entier..<br><strong>• Environnement de travail flexible:</strong> Horaires flexibles et possibilité de combiner travail au bureau et à domicile (modalités hybrides).<br><strong>• Développement professionnel:</strong> Programmes de formation et opportunités de montée en compétences ou de reconversion.<br><strong>• Évolution de carrière:</strong> Possibilités de progression interne et de mobilité au sein d’Orange.<br><strong>• Culture bienveillante et audacieuse:</strong> Programmes de santé et de bien-être, initiatives en faveur de la diversité et de l’inclusion, actions de Responsabilité Sociétale des Entreprises (RSE) et événements de lien avec les salariés.<br><strong>• Programmes de récompenses:</strong> Programme de parrainage.</p><br><br>Égalité des chances en matière d'emploi<p>Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.</p><br><br>Récompenses..<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Lear For You</b> <br> </span><p>We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because <strong>we want to be more for you.</strong></p><br> <p>A path to a better career. A better future.</p><br> <p>Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.</p><br> <p>They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.</p><br> <p>Are you ready for a better career? A better future?</p><br><br><br><b>Job Description</b> <br><p>As a Logistics Procurement Analyst, you will support the sourcing, procurement, and optimization of transportation and logistics services across the supply chain network. You will play a key role in ensuring cost-effective, reliable, and compliant logistics operations while collaborating with plants, carriers, and cross-functional teams to drive continuous improvement and supply chain performance.</p><br><br><br><b>Responsibilities</b> <br><ul> <li>Manage transportation sourcing activities, including preparing and executing RFQs and evaluating supplier proposals.</li> <li>Negotiate rates, contracts, and service agreements with carriers and logistics providers to achieve optimal value.</li> <li>Analyze transportation spend, logistics performance, and market trends to identify cost-saving opportunities.</li> <li>Monitor carrier performance metrics and support performance reviews, corrective actions, and onboarding of new providers.</li> <li>Collaborate with plants, procurement teams, and logistics stakeholders to optimize transportation strategies and material flow.</li> <li>Lead transportation implementation activities, coordinate route awards, and support operational escalations when required.</li> <li>Ensure compliance with company policies, contractual requirements, and relevant transportation and procurement regulations.</li> <li>Maintain transportation rates, contracts, supplier records, and reporting tools while driving continuous improvement initiatives across the logistics network.</li> </ul><br><br><b>Skills</b> <br>Material Requirements Planning<br>Lean Manufacturing<br>Cycle Counting<br>Good Manufacturing Practices<br>Quality Assurance<br>Record Keeping<br>Production Planning<br>Material Handling<br>Quality Management Systems<br>Manufacturing Operations<br><br><br><b>Experience Requirements</b> <br><ul> <li>Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or equivalent experience.</li> <li>3+ years of experience in logistics procurement, transportation management, freight sourcing, or a related supply chain role.</li> <li>Experience managing carrier relationships and transportation modes including road, air, ocean, and rail.</li> <li>Proficiency with transport management systems (TMS) and Microsoft Office applications, particularly Excel.</li> <li>Strong analytical, negotiation, communication, and stakeholder management skills with fluent English required.</li> </ul><br><br><b>Equal Opportunity Employer</b> <br> <p><span><em>Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.</em></span></p><br> <p><span><em>We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.</em></span></p><br> <p><em><span>Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.</span></em></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are looking for a Maintenance Technician to join our team. This position involves carrying out preventive and corrective maintenance on industrial equipment, as well as optimizing production processes. The technician will work in a dynamic and demanding environment to ensure the operational continuity of the facilities.</p><br><br><p>Missions:</p><br><br><p>Ensure preventive and corrective maintenance of industrial machines and equipment.<br>Diagnose and quickly resolve breakdowns to minimize production downtime.<br>Participate in the installation, commissioning, and calibration of new facilities.<br>Track and update technical documentation and intervention reports.<br>Collaborate with production teams to optimize processes and ensure operational quality.</p><br><br> <br> <br> Required profile : <p>This Maintenance Technician position requires an experienced candidate, capable of effectively managing equipment maintenance and solving technical problems while ensuring compliance with current standards.</p><br><br><p>Profile:</p><br><br><p>Education: Bac+2 or higher.<br>Type of Bac: Technical.<br>Degree: BTS, DUT, Bachelor's, or Master's.<br>Experience: More than 4 years of experience in industrial or technical maintenance.<br>Age: Under 30 years old.<br>Qualifications and skills:</p><br><br><p><br>Technical Skills:</p><br><br><p>Electrical engineering.<br>Power electronics.<br>Automation.<br>Hydraulics and pneumatics.<br>Industrial maintenance.</p><br><br><p><br>Soft Skills:</p><br><br><p>In-depth knowledge of equipment and production processes.<br>Ability to quickly diagnose and repair technical breakdowns.<br>Team spirit and good communication skills.<br>Proficiency in maintenance tools and software.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Senior Technician - English &amp; French Speaker&nbsp;</strong></p><br><p>At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.</p><br><p>Join us as a <strong>Senior Technical Support Technician</strong> on our <strong>Technical Support</strong> Team in <strong>Casablanca </strong>to do the best work of your career and make a profound social impact.</p><br><p><strong>What you’ll&nbsp;achieve</strong></p><br><p><br>The Technical Support Team is responsible for providing online and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.), and customized software assistance that supports Dell products and others according to the situations. As a Technical Support Senior Technician for the Middle East, you will answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions.&nbsp;</p><br><p><br><strong>You will:</strong></p><br><ul><li>Provide first-level support</li><li>Use troubleshooting techniques and tools to identify technical defects/issues</li><li>Assign incidents in line with documented guidelines and procedures</li><li>Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the&nbsp;life of the&nbsp;incident</li><li>Clearly and concisely log and track details of solutions provided to resolve customer issue while maintaining and updating customer database</li></ul><p>Take the first step towards your dream career</p><br><p><br>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:<br><strong>Essential Requirements</strong></p><br><ul><li>Fluent communication skills in English &amp; French&nbsp;</li><li>Minimum of 1-year related experience in Technical Support</li><li>Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills</li><li>Good organizational and interpersonal skills</li><li>Excellent telephone and customer handling skills</li></ul><p><strong>Who we are</strong></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><br><p><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>

<p>Actively participate in various continuous improvement projects; Organize workstations and production lines; Participate in the optimization of material, product, and people flows; Be the guarantor of continuous improvement activities within the designated zone(s); Balance workload: Takt time and pacing; Lead initiatives within your scope; Ensure PDCA activities related to various Lean initiatives and projects within your scope are kept up to date; Define the ergonomics of each workstation to optimize performance. Ensure each workstation is equipped with the means to respect the 5S standard; Participate in the deployment of the energy management system by respecting the energy consumption optimization guidelines at your workstation; Report any energy wastage and propose ideas for consumption reduction; Improve workshop organization.</p><p><strong>Desired Candidate Profile</strong></p><p>Holder of a Technician diploma in a technical or industrial field. Previous experience in the industrial sector is highly desirable.</p><p>Good knowledge of Lean-Sigma techniques (DMAIC approach, Lean principles); Communication and strong interpersonal skills; Team spirit; Rigor and autonomy; Proactive and creative.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset. </p><br><br> <br> Job : <p>As part of strengthening our teams, we are looking for a Level 1 Technical Support Technician to provide first-level support to users and ensure quality service.</p><br><br><p><u><strong>Tasks and responsibilities:</strong></u></p><br><br><ul><li>Handle Level 1 support calls and requests.</li><li>Analyze incidents and identify their origin.</li><li>Escalate Level 2 and 3 incidents to specialized teams when necessary.</li><li>Document all interventions in ServiceNow.</li><li>Coordinate with suppliers if needed.</li><li>Follow up on interventions with technical teams, users, and suppliers until resolution.</li></ul><br> <br> <br> Required profile : <p><u><strong>Qualities required to succeed in this role</strong></u></p><br><br><ul><li>Proven experience in technical support (Helpdesk / Service Desk / IT Support).</li><li>Good command of the Microsoft 365 suite (M365).</li><li>Organizational skills, autonomy, and rigor.</li><li>Excellent communication skills and good teamwork spirit.</li><li>Bilingual French / English, both spoken and written.</li></ul><p>Conditions</p><br><br><ul><li>Availability to work in 24/7 rotation.</li><li>Customer satisfaction and incident resolution oriented mindset.</li></ul> <br><br> </div>