Interior Designer Jobs in Morocco

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Us We re building the world s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Role The Quality Assurance (QA) Analyst is responsible for evaluating AI &amp; human interactions across email, call, and chat channels to ensure consistent quality, compliance, and customer experience standards. This role plays a critical part in managing quality assurance processes and relationships with our Business Process Outsourcing (BPO) partners, driving continuous improvement through coaching, calibration, and performance insights. The QA Analyst will work closely with internal team leaders and BPO site management to align expectations, identify gaps, and support agent development through structured feedback, coaching sessions, and cross-site calibrations.</p><p>Goal ownership</p><ul><li>Ensure all sites reach our QA target of 4.5, globally and per channel</li><li>Ensure 90% of agents pass QA (&gt;4.5)</li><li>Assume a role of Point of Contact for a dedicated site</li><li>Ensure all sites achieve the required targets of assessments per agent and per channel, on a weekly basis</li><li>Assume the POC role by ensuring the data presented during Weekly business Reviews is accurate and reflect your own analysis and ensure the right push are sent to the sites</li><li>Follow-up on actions to ensure sites deliver progress and all agents pass QA target</li></ul><p>Quality Monitoring &amp; Evaluation</p><ul><li>Review and assess customer support interactions across email, voice, and chat channels against defined QA standards and KPIs</li><li>Provide objective, detailed, and actionable feedback to agents and team leaders</li><li>Identify recurring issues, trends, and root causes affecting customer experience and operational performance</li></ul><p>BPO Relationship &amp; QA Management</p><ul><li>Act as a primary point of contact for QA-related matters with BPO partners</li><li>Ensure consistent application of quality standards across internal teams and BPO sites</li><li>Support alignment between BPO sites and internal expectations, processes, and performance goals</li><li>Act as the main leading force to ensure QA performance meets targets during WBRs</li></ul><p>Coaching &amp; Agent Development</p><ul><li>Coordinate and, where appropriate, deliver agent coaching sessions based on QA findings</li><li>Ensure sites provide adjusted coaching and liaise with our Trainer</li><li>Identify patterns in mishandlings/product knowledge gaps and ensure quiz/refreshers are prepared to improve global performance</li><li>Partner with team leaders to support targeted development plans for underperforming agents</li><li>Monitor post-coaching performance to assess effectiveness and improvement</li></ul><p>Calibration &amp; Alignment</p><ul><li>Organise and facilitate regular QA calibration sessions between BPO sites and internal team leaders</li><li>Ensure scoring consistency and shared understanding of quality expectations across locations</li><li>Document calibration outcomes and follow up on agreed actions</li></ul><p>Reporting &amp; Continuous Improvement</p><ul><li>Prepare regular QA reports and insights for stakeholders, including trends, risks, and recommendations</li><li>Contribute to the evolution of QA frameworks, scorecards, and guidelines</li><li>Support initiatives aimed at improving customer experience, agent performance, and operational efficiency</li></ul><p>Required Skills &amp; Experience</p><ul><li>Strong organisational skills and attention to detail</li><li>Critical analysis</li><li>Strong understanding of customer support KPIs and quality frameworks</li><li>Demonstrates strong QA results</li><li>Strong sense of ownership with excellent communication and stakeholder management skills</li><li>Ability to deliver constructive feedback in a professional and supportive manner</li><li>Additional languages are welcome and a +</li></ul><p>Key Competencies</p><ul><li>Strong judgment and consistency in quality assessments</li><li>Collaborative approach to working across teams and external partners</li><li>Proactive problem-solver with a continuous improvement focus</li></ul><p>Taptap Values</p><ul><li>Impact first</li><li>Team next</li><li>Accept reality</li><li>Propose solutions</li><li>Win with grit</li><li>Be proactively candid, with yourself and others</li><li>Love the particular</li><li>Own it</li><li>Create positive energy</li><li>Maybe, even have fun</li></ul><p>Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >You will serve as a role model for the Finance Community and beyond by living and promoting ownership culture.</span></p><ul><li>Responsible for monitoring, escalating and driving counter measures to identified Control deficiencies that impact the Control certification and/or financial performance of the Legal Entity</li><li>Together with Country Head/ Head of AC responsible for internal and external certification</li><li>Act as developer, promoter and mentor for commercial talents in the country.</li><li>You will act as the Investors Advocate by protecting the assets and driving sustainable value creation.</li><li>Ensures compliance with local laws and regulations in area of responsibility</li><li>Hold ultimate accountability for the integrity of books and records, compliance with local laws and regulations, and the effectiveness of the risk management and internal control framework guiding the implementation and administration of Finance policies, guidelines and standards across the organization.</li><li>Maintain networking with customers financial representatives, authorities and other financial institutions as well as liaising with external auditors and vendors in contractual matters.</li></ul><p>Your Qualifications &amp; Experience</p><ul><li>Bachelor s or Master s degree in Finance, Business Administration, Banking, Accounting, or a related field.</li><li>10+ years of senior Finance leadership experience, including international exposure across different countries and cultures reflected in HQ, country and regional finance functions.</li><li>Certified Public Accountant (CPA) or equivalent professional qualification is a significant advantage.</li><li>Financial acumen with thorough understanding of financial statements, GAAP/IFRS, and planning and controlling processes.</li><li>Effective business management with a proven track record of delivering measurable results.</li><li>Oversight experience including Regulatory framework, Risk and Internal Controls, and Financial support functions (Accounting, Tax, Treasury).</li><li>Tenured and diverse leadership experience across cross-hierarchical, cross-functional and inter-cultural teams.</li><li>Substantial relevant professional experience within a finance function, providing and presenting insightful financial information and commercial analysis to influence leaders across an organization.</li><li>Professional fluency in English and French (written and spoken) is essential for this role. Arabic language skills as an added advantage.</li><li>Experience in the Morocco Healthcare sector is preferable.</li><li>Development, implementation and monitoring of financial processes and internal controls, including process improvement and systems implementation.</li><li>Experience of preparing monthly accounts, forecasts, and management information.</li><li>Experience of driving change across complex organizations dealing with multiple stakeholders.</li><li>Experience in leveraging Digital technology to enhance business performance .</li></ul><p>Your Skills, Knowledge, Personality:</p><ul><li>A dynamic, hands-on leader who is equally effective working independently or collaboratively within cross-functional teams.</li><li>An analytical thinker with strong conceptual and problem-solving skills, and a demonstrated track record of delivering solutions under pressure.</li><li>Able to work in a fast-changing environment.</li><li>Strong technical knowledge.</li><li>Ability to build and maintain relationships with third parties.</li><li>Ability to deliver under pressure while maintaining full integrity of actions and high quality of output.</li><li>Analyze and present complex information in a relevant and comprehensible way, including interpreting accounting data for non-accountants.</li><li>Business Partner mindset to act as entrepreneur with strategic thinking</li><li>Integrity and transparency in financial management</li><li>Ability to identify risks &amp; opportunities and manage them adequately</li><li>Able to orchestrate diverse stakeholders through collaboration</li><li>Agility to drive organizational transformation projects</li><li>Excellent organizational skills with good end-to-end project management skills and ability to prioritize multiple tasks.</li><li>Solid proficiency in Microsoft Office and/or other financial planning software.</li><li>Excellent report-writing and communication skills.</li></ul><p>Who we are:</p><p>We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s or Master s degree in Finance, Business Administration, Banking, Accounting, or a related field.</li><li>10+ years of senior Finance leadership experience, including international exposure across different countries and cultures reflected in HQ, country and regional finance functions.</li><li>Certified Public Accountant (CPA) or equivalent professional qualification is a significant advantage.</li><li>Financial acumen with thorough understanding of financial statements, GAAP/IFRS, and planning and controlling processes.</li><li>Effective business management with a proven track record of delivering measurable results.</li><li>Oversight experience including Regulatory framework, Risk and Internal Controls, and Financial support functions (Accounting, Tax, Treasury).</li><li>Tenured and diverse leadership experience across cross-hierarchical, cross-functional and inter-cultural teams.</li><li>Substantial relevant professional experience within a finance function, providing and presenting insightful financial information and commercial analysis to influence leaders across an organization.</li><li>Professional fluency in English and French (written and spoken) is essential for this role. Arabic language skills as an added advantage.</li><li>Experience in the Morocco Healthcare sector is preferable.</li><li>Development, implementation and monitoring of financial processes and internal controls, including process improvement and systems implementation.</li><li>Experience of preparing monthly accounts, forecasts, and management information.</li><li>Experience of driving change across complex organizations dealing with multiple stakeholders.</li><li>Experience in leveraging Digital technology to enhance business performance .</li><li>A dynamic, hands-on leader who is equally effective working independently or collaboratively within cross-functional teams.</li><li>An analytical thinker with strong conceptual and problem-solving skills, and a demonstrated track record of delivering solutions under pressure.</li><li>Able to work in a fast-changing environment.</li><li>Strong technical knowledge.</li><li>Ability to build and maintain relationships with third parties.</li><li>Ability to deliver under pressure while maintaining full integrity of actions and high quality of output.</li><li>Analyze and present complex information in a relevant and comprehensible way, including interpreting accounting data for non-accountants.</li><li>Business Partner mindset to act as entrepreneur with strategic thinking</li><li>Integrity and transparency in financial management</li><li>Ability to identify risks &amp; opportunities and manage them adequately</li><li>Able to orchestrate diverse stakeholders through collaboration</li><li>Agility to drive organizational transformation projects</li><li>Excellent organizational skills with good end-to-end project management skills and ability to prioritize multiple tasks.</li><li>Solid proficiency in Microsoft Office and/or other financial planning software.</li><li>Excellent report-writing and communication skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Pastry Culinary Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Ensures and maintains the productivity level of employees.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.<br>• Recognizes superior quality products, presentations and flavor.<br>• Maintains food preparation handling and correct storage standards.<br>• Maintains purchasing, receiving and food storage standards.<br>• Supports procedures for food &amp; beverage portion and waste controls.<br>• Follows proper handling and right temperature of all food products.<br>• Supervises pastry preparation shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.<br>• Ensures compliance with all applicable laws and regulations.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Strives to improve service performance.<br>Maintaining Culinary Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.<br>• Purchases appropriate supplies and manage inventories according to budget.<br>Supports Training and Development Activities&nbsp;<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures property policies are administered fairly and consistently.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the sales and marketing or related professional area.<br>OR<br>• 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Conducting Daily Marketing Activities that Achieve Department Goals<br>• Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions.<br>• Develops leisure marketing plan that addresses the distribution of rate offers, packages and programs designed to build occupancy.<br>• Maintains, updates, and manages all web sites.<br>• Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.<br>• Develops brochure and property collateral materials.<br>• Participates in all property imaging work (e.g., signage).<br>• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking.<br>• Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports.<br>• Ensures consistent marketing message is communicated in all advertising and collateral efforts.<br>• Manages marketing budget throughout year.<br>• Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning.<br>• Tracks return on investment (ROI) of all marketing initiatives, including online, direct mail and print advertising.<br>• Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed regarding reallocation of funding.<br>• Ensures consistency in individual property's voice on all guest touchpoints and marketing communications, not only following corporate graphic standards, but also on behalf of the individual property.<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Evaluates new marketing opportunities for the property.<br>• Ensures property is represented on all quality internet sites that have the potential of providing business.<br>• Works closely with respective Convention Bureaus and Chambers of Tourism.<br>• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking.<br>• Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports.<br>• Develops strategic marketing plan for property, includes group, leisure and local efforts.<br>• Plans and supervises all photo shoots, developing shot list while keeping goals of property and brand image in mind.<br>Building Successful Relationships that Generate Sales &amp; Marketing Opportunities<br>• Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.<br>• Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property.<br>• Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate.<br>• Works with media buyer to plan and execute advertising.<br>• Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion as well as Look No Further prerequisites.<br>• Assists property with materials, tracking/analysis and presentations to owners.<br>• Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates and approving all materials as needed.<br>Additional Marketing Responsibilities<br>• Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.).<br>• Ensures that property is following all corporate marketing guidelines.<br>• Approves all invoicing through MarrCom office.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities&nbsp;<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>