Pediatrician Jobs in Morocco
316 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><b>Join Yazaki. Connect to the future. </b></p><br> <p><b>Country</b>: Morocco (MA) <br>
<b>City</b>: Tangier<br>
<b>Worksite / Location</b>: Tangier Logistics Hub </p><br> <p><b>Job Function</b>: EDS_Logistics <br>
<b>Job Discipline</b>: <br>
<b>Job Family</b>: Operational Logistics</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Material Planning Specialist L1 in our plant in [[location]].</p><br> <p><span><strong>Your Profile:</strong></span></p><br>
<p>• Level of studies: Master's degree in logistics, supply chain, technical fields or equivalent.</p><br>
<p>• Experience: 1 or 2 years of experience in similar area.</p><br>
<p>• Languages: Fluent in English.</p><br> <p>Main responsibilities:</p><br>
Task
Detailed description of main activities
<br>
Manage procurement process.
Daily execution of the procurement process related to serial materials supply under your portfolio
<br>
Follow up and take action to ensure coverage of Raw Materials as per Plant´s Production Plan.
Attend production plan by bringing Raw Materials on time according to current stock policy.
<br>
Raise and manage alerts when needed.
Understand and manage risks to minimize impact on production line. Raise information to management in order to avoid line stoppages/impact at Customers.
<br>
Release Forecasts and Firm Orders to Suppliers.
Sending weekly Orders and forecast to Suppliers in order to share furthers demands with them.
<br>
Keep detailed records on procurement activity, materials quantity, specifications etc
Make traceability for the weekly demands/coverage. Assure correct parameters in ERP system.
<br>
Control inventory levels and ensure availability of material during emergencies.
Track trough the properly tools (Coverage table, exception message & etc) correct level of stock face to requirements. Make happen property escalation due to critical/emergency components.
<br>
Manage Logistics Claims with Supplier.
Follow up GQRS treatment in order to recover potential losses due to Supplier´s responsibility.
<br>
Manage relation between Supplier and internal stakeholders.
Act as the interface between Suppliers and internl stakeholders (Operations, Quality, Financial etc)
<br>
Support in new/end of projects phases.
Execute or support in the procurement activities regarding start/end of projects
<br>
<p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
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<h2 class="h5">Job description</h2>
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<span>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Project Procurement Professional based in Casablanca, Morocco where you ensure the availability of products, and supplies at the right time, in the right quantity, to support sales operations. Your Role: Analyze supply needs based on sales forecasts, and stock levels. Place purchase orders with suppliers. Monitor and follow up on orders to ensure on-time delivery. Analyze report and control open purchase orders. Maintain optimal inventory levels and prevent stock shortages or overstock. Coordinate with suppliers regarding delivery schedules and order issues. Work closely with logistics, procurement, and finance teams. Prepare reports related to inventory, orders, and supply planning. Your Expertise: 1-2 Years of Experience in Procurement. Strong knowledge of inventory management and supply chain processes. Good communication skills. Analytical thinking and problem-solving abilities. Proficiency in ERP systems (SAP,) and Microsoft Excel. Strong organizational and time management skills. Interested candidates are requested to submit their CV in English. Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you ref</span></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><b>Join Yazaki. Connect to the future. </b></p><br> <p><b>Country</b>: Morocco (MA) <br>
<b>City</b>: Tangier<br>
<b>Worksite / Location</b>: Tangier Logistics Hub </p><br> <p><b>Job Function</b>: ECS_Logistics <br>
<b>Job Discipline</b>: <br>
<b>Job Family</b>: Operational Logistics</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Logistics Specialist L1 in our plant in [[location]].</p><br> <p><span><strong><span>Your Profile:</span></strong></span></p><br>
<p><span>• Level of studies: Engineering or Master's degree in Logistics , supply chain , technical fields or equivalent.</span></p><br>
<p><span>• Experience: 1 year of experience or internships in similar area. </span></p><br>
<p><span>• Languages: Fluent in English.</span></p><br> <p><span><strong><span>Main responsibilities:</span> </strong></span></p><br>
Area of responsibility
Detailed description of main activities
<br>
Manage procurement process.
Daily execution of the procurement process related to serial materials supply under your portfolio
<br>
Follow up and take action to ensure coverage of Raw Materials as per Plant´s Production Plan.
Attend production plan by bringing Raw Materials on time according to current stock policy.
<br>
Raise and manage alerts when needed.
Understand and manage risks to minimize impact on production line. Raise information to management in order to avoid line stoppages/impact at Customers.
<br>
Release Forecasts and Firm Orders to Suppliers.
Sending weekly Orders and forecast to Suppliers in order to share furthers demands with them.
<br>
Keep detailed records on procurement activity, materials quantity, specifications etc
Make traceability for the weekly demands/coverage. Assure correct parameters in ERP system.
<br>
Control inventory levels and ensure availability of material during emergencies.
Track trough the properly tools (Coverage table, exception message & etc) correct level of stock face to requirements. Make happen property escalation due to critical/emergency components.
<br>
Manage Logistics Claims with Supplier.
Follow up GQRS treatment in order to recover potential losses due to Supplier´s responsibility.
<br>
Manage relation between Supplier and internal stakeholders.
Act as the interface between Suppliers and internl stakeholders (Operations, Quality, Financial etc)
<br>
Support in new/end of projects phases.
Execute or support in the procurement activities regarding start/end of projects
<br>
<p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>At the heart of our technological transformation, you will be responsible for the design, development, and industrialization of intelligent applications leveraging the capabilities of LLMs (Large Language Models), RAG orchestration, and conversational interfaces. You will work directly with the business and product teams to make generative AI a concrete, responsible, and sustainable operational lever.</p><p>Your missions</p><ul><li>Develop conversational interfaces and AI components (RAG, copilots, etc.)</li><li>Integrate AI APIs (Ollama, OpenAI, Azure, Anthropic) into business use cases</li><li>Realize MVPs or functional demonstrators in an agile framework</li><li>Collaborate with business teams for prompt and model implementation</li><li>Document processes and support internal adoption of solutions</li><li>Ensure the robustness, maintainability, and ethics of developed systems</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h3>Profile required</h3><ul><li>Bac+5 degree in engineering or IT</li><li>5-8 years minimum experience in full-stack development on AI projects</li></ul><h3>Technical skills</h3><ul><li>Front-end development e.g: Streamlit, React, Next.js, Vue or Svelte</li><li>Backend: Python (FastAPI), Node.js, API design</li><li>LLM integration: Ollama, OpenAI, Azure OpenAI, prompt and cost management</li><li>Knowledge in Vector database (Pinecone, Chroma ...) and LangChain</li><li>Tools: Git, Docker, Jupyter, CI/CD, testing tools</li></ul><h3>Personal qualities</h3><ul><li>Curiosity and technical rigor</li><li>Strong product culture and sense of user experience</li><li>Team spirit, proactivity, adaptability</li><li>Good written and oral communication (FR/EN)</li><li>Ethical sensitivity and awareness of AI impacts</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >As part of the development of our Artificial Intelligence expertise, we are looking for a Lead AI Consultant capable of designing and deploying innovative solutions that address our clients' business challenges. You will work on strategic projects around generative AI, intelligent agents, and automation, with a strong interest in the ServiceNow ecosystem and its AI capabilities.</font></font></p><p><font dir="auto" ><font dir="auto" >Your tasks</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supporting clients in defining and implementing their AI strategy.</font></font></li><li><font dir="auto" ><font dir="auto" >Design, develop and deploy solutions based on generative AI, LLM, Machine Learning and AI Agents.</font></font></li><li><font dir="auto" ><font dir="auto" >To develop conversational assistants, RAG (Retrieval-Augmented Generation) solutions and intelligent workflows.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the technical architecture of the solutions and guarantee their scalability, security and performance.</font></font></li><li><font dir="auto" ><font dir="auto" >Integrate AI solutions into information systems and Cloud platforms (Azure, AWS or GCP).</font></font></li><li><font dir="auto" ><font dir="auto" >Collaborating with technical, engineering, and architectural teams to transform functional needs into innovative solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Contributing to innovation, technological monitoring and the sharing of best practices.</font></font></li><li><font dir="auto" ><font dir="auto" >To support the skills development of the teams and to ensure a role of technical reference.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in pre-sales activities, customer workshops, demonstrations and responses to calls for tenders.</font></font></li><li><font dir="auto" ><font dir="auto" >Discover </font></font><span><font dir="auto" ><font dir="auto" >and develop the uses of AI within ServiceNow (Now Assist, AI Agents, AI Search, Workflow Automation).</font></font></span></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in Computer Science, Artificial Intelligence, Data Science or equivalent field.</font></font></p><p><font dir="auto" ><font dir="auto" >Minimum 5 years of experience on AI, Machine Learning or Data projects.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent mastery of Python.</font></font></p><p><font dir="auto" ><font dir="auto" >Solid experience in AI frameworks and libraries: LangChain, LangGraph, TensorFlow, PyTorch, scikit-learn, Hugging Face.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with Language Models (LLM), RAG, Vector Databases and AI Agents.</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of REST APIs, microservices and Cloud architectures.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with Azure AI, AWS Bedrock or Google Vertex AI appreciated.</font></font></p><p><font dir="auto" ><font dir="auto" >ServiceNow experience is a plus; otherwise, a strong motivation to develop this expertise is expected.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent communication, leadership and customer relationship skills.</font></font></p><p><font dir="auto" ><font dir="auto" >Fluent in French and English.</font></font></p><p><font dir="auto" ><font dir="auto" >The position is open in Casablanca and Sal</font></font></p><p><font dir="auto" ><font dir="auto" >Technical skills appreciated</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Python</font></font></li><li><font dir="auto" ><font dir="auto" >LangChain / LangGraph</font></font></li><li><font dir="auto" ><font dir="auto" >OpenAI, Azure OpenAI, Anthropic, Gemini</font></font></li><li><font dir="auto" ><font dir="auto" >RAG and vector databases (Pinecone, ChromaDB, FAISS, Weaviate)</font></font></li><li><font dir="auto" ><font dir="auto" >Docker, Kubernetes</font></font></li><li><font dir="auto" ><font dir="auto" >Git, CI/CD</font></font></li><li><font dir="auto" ><font dir="auto" >Azure, AWS or GCP</font></font></li><li><font dir="auto" ><font dir="auto" >ServiceNow (Now Assist, AI Search, AI Agents, IntegrationHub) is an asset</font></font></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as an E-commerce Content Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Keep up with evolving tools and technology; Build and maintain landing pages in Makaira using the existing page-builder elements; Structure and enrich page content — copy, images, video — within the approved templates; Set up each page around its goal: clear hierarchy, deliberate above-the-fold choices; Turn briefs from marketing and category management into finished, publishable pages; Write and adjust German microcopy — headlines, button labels, short supporting text.<br> What you need to succeed in this role: Excellent German skills (C1 for both spoken and written) and Intermediate English (B2); At least 6 months of experience in a similar role; Strong analytical thinking and research skills; Experience with e-commerce platforms; Positive, proactive and responsible attitude; Structured and organized working style; Hands-on mentality with a quick, sharp grasp of new tools; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience with e-commerce platforms (Shopify, Magento, etc.<br>). Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive E-commerce Content Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3HN</span> </div>
<p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you Dare to Grow with us?</p><p>YOUR ROLE</p><p>The role of the Business Control Specialist is to ensure the management of the company s financial and operational performance by providing reliable, relevant, and timely analyses to the management team. This role involves preparing and monitoring budgets, implementing performance indicators (KPIs), analyzing variances between forecasts and actuals, and supporting strategic decision-making. The specialist acts as a true business partner to operational teams to optimize resources, improve profitability, and ensure compliance with established financial objectives.</p><p>WHAT ARE YOU GOING TO DO?</p><ul><li>Budget preparation: Prepare, coordinate, and consolidate annual and forecast budgets with various departments.</li><li>Performance monitoring: Implement and track key performance indicators (KPIs) to measure profitability and operational efficiency.</li><li>Variance analysis: Compare actual results with forecasts, analyze variances, and recommend corrective actions.</li><li>Financial reporting: Produce regular reports (monthly, quarterly, and annual) for management and stakeholders.</li><li>Cost optimization: Identify improvement levers to optimize expenses and enhance operating margins.</li><li>Decision-making support: Provide relevant financial analyses to support strategic decisions by management.</li><li>Project monitoring: Assist in the financial management of investment or transformation projects.</li><li>Internal control: Ensure compliance with internal procedures and accounting and tax regulations.</li><li>Cross-functional collaboration: Work closely with operational, accounting, and management teams to ensure efficient and aligned resource management.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>EDUCATION</h2><p>Master (Bac +5) en contr le de gestion, finance d entreprise, Comptabilit , Contr le, et Audit, ou dipl me d cole de commerce avec sp cialisation en finance ou contr le de gestion.</p><h2>EXPERIENCE</h2><p>Minimum of 5 years of experience in financial reporting, business control, or auditing.</p><p>Experience in transportation and logistics companies, as well as in diversified and multi-product organizations.</p><h2>TECHNICAL SKILLS</h2><p>Knowledge of financial systems such as SAP, SAGE, JDE, Cosy, and OneStream.</p><p>Strong proficiency in Microsoft Office Suite (especially advanced Excel for data analysis and reporting); Power BI is a plus.</p><p>Excellent written and verbal communication in English and French.</p><h2>PERSONAL & INTERPERSONAL SKILLS</h2><p>Strong analytical and problem-solving skills with attention to detail.</p><p>Strategic thinking: Supporting decision-making and aligning financial performance with business objectives.</p><p>Proactive, and able to manage multiple priorities under pressure.</p><p>Organized, reliable, and committed to meeting deadlines.</p><p>Integrity: Maintaining ethical standards and confidentiality in financial matters.</p><p>Excellent communication and strong negotiation skills.</p><p>Team-oriented with the ability to collaborate across departments and regions.</p>
<h2 class="h5">Job description</h2>
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<span></span><p><b>Join Yazaki. Connect to the future. </b></p><br> <p><b>Country</b>: Morocco (MA) <br>
<b>City</b>: Kenitra<br>
<b>Worksite / Location</b>: Kenitra Plant 2 </p><br> <p><b>Job Function</b>: EDS_Engineering <br>
<b>Job Discipline</b>: <br>
<b>Job Family</b>: D&D</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a EDS Engineering Specialist L1 in our plant in [[location]].</p><br>
<p><strong>Your Profile:</strong></p><br>
<p>• Level of studies: Engineering or Master's degree in Industrial engineering, technical fields or equivalent. </p><br>
<p>• Experience: 1 year of experience or internships in similar area. </p><br>
<p>• Languages: Fluent level in English & French.</p><br> <p><strong>Main responsibilities:</strong></p><br>
Task
Detailed description of main activities
<br>
Personal management
Follows the company hygiene and safety rules.<br>Participates in internal audits when requested.<br>Participates in Lean activities carried out by the company.<br>Participates in workshops and meetings.<br>Participates in Benchmarking studies when requested.<br>Manage Wrike activity and fullfillement
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Manufacturing Design Preparation
<br>-Creation of industrial 2D drawings and relevants deliveries<br>-Analyse/prepare design change requests according to internal and customer drawings
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Engineering change management
-ECR processing (Input, check, cross check and outputs)<br>-ECO Processing for engineering changes and for new drawings<br>-Identifies, catalogs and analyzes the documents, standards, specifications assigned to the product.<br>-Manages PN follow up file<br>-Identifies new component and manages related tasks in regards to New PN creations and registration<br>-Ensures compliance to DFM rules during engineering change processing
<br>
Analytical & Problem Solving
-Identifies new crimping combinations and make appropriete requestes to relevant entities<br>-Analyses Handling manuals, Supplier and customer specefications, Standards related to products<br>-Performs splice matrix and DC matrix and complete analysis with appropriate data<br>-Supports in problem analysis<br>-Participates in the analysis and management of claims (8D, 5 Whys).
<br>
Communication and Teamworking
-Communicats with CSC for changes implementation<br>-Supports Yazaki Production plants in case of questions or requests<br>-Supports other internal functional units<br>-Supports in Customer drawing processing, customer request analysis and ECRs creation
<br>
VA/VE and DFM activities
-Supports at cost reduction activities<br>-Prepares analysis for DFM activities, participate to the followup meetings and assure implementation of assigned actions
<br>
Processes Policies and Procedures
Comply with all company’s processes, policies and procedures both on local and central level (including Global HQ); align these with local legislation and requirements.
<br>
<p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
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<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
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<br> Job : <p>As part of our business development, we are looking for a <strong>Procurement Specialist</strong> responsible for managing the entire purchasing process, from defining needs to contracting and monitoring supplier performance.</p><br><br><p>The position holder will work closely with internal stakeholders and global purchasing teams to ensure cost optimization, risk management, and compliance with company policies.</p><br><br><p>Main Missions<br>Purchasing and Sourcing Management<br>Manage end-to-end purchasing processes (Source-to-Contract).<br>Conduct tenders (RFI, RFQ, RFP) for local purchasing categories, in line with the overall purchasing strategy.<br>Analyze and evaluate supplier proposals to identify the best solutions in terms of cost, quality, and performance.<br>Develop and implement sourcing strategies adapted to business needs.<br>Identify opportunities for optimization and cost reduction while maintaining the expected level of service.<br>Supplier Management<br>Manage the supplier integration, qualification, and administrative follow-up process.<br>Develop and maintain long-term relationships with strategic suppliers.<br>Monitor supplier performance through quality, cost, and delivery indicators.<br>Participate in resolving commercial and contractual disputes.<br>Contract Management<br>Prepare, negotiate, and manage contracts with suppliers.<br>Ensure contractual compliance and adherence to internal, legal, and regulatory requirements.<br>Ensure the creation, updating, and monitoring of contracts in purchasing tools (Ariba or equivalent).<br>Ensure the accuracy and availability of contractual documentation.<br>Collaboration and Stakeholder Management<br>Be the preferred point of contact for local stakeholders on all purchasing and contract-related matters.<br>Collaborate with business teams to understand needs, define specifications, and develop procurement strategies.<br>Ensure alignment of purchasing activities with Group policies, tools, and processes.<br>Work in coordination with global purchasing teams to deploy international standards and initiatives.<br>Governance, Compliance, and Continuous Improvement<br>Ensure compliance with purchasing policies, internal procedures, and applicable regulations.<br>Participate in audits, reporting activities, and documentary controls.<br>Promote ethical, transparent, and sustainable purchasing practices.<br>Contribute to continuous improvement projects, digitalization, and harmonization of purchasing processes.<br>Analyze spending data to measure savings achieved and identify areas for improvement.</p><br><br> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><p>Master's degree (Bac+5) in Purchasing, Supply Chain, Commerce, Management, or equivalent.<br>Minimum 3 to 5 years of experience in purchasing, strategic sourcing, or supplier management.<br>Proficiency in Source-to-Contract processes and negotiation techniques.<br>Experience in managing tenders, contracts, and supplier relationships.<br>Good knowledge of purchasing tools and e-procurement (ideally SAP Ariba, SAP, or equivalent).<br>Ability to analyze spending, supplier data, and performance indicators.<br>Excellent communication and stakeholder management skills.<br>Strong negotiation, influence, and problem-solving abilities.<br>Organized, rigorous, and attentive to detail.<br>Good understanding of compliance, governance, and purchasing risk management issues.<br>Continuous improvement mindset and ability to work in an international and matrix environment.<br>Proficiency in French and a good level of professional English, both written and spoken.</p><br><br><p><br><strong>What we offer</strong><br>An international and collaborative work environment.<br>Opportunities for professional development and internal mobility.<br>Access to continuous training and skills development programs.<br>Participation in strategic projects and purchasing transformation.<br>An attractive remuneration package including fixed salary, bonus, and social benefits.<br>A culture that fosters innovation, autonomy, and continuous improvement.</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : <p>• Assemble/configure a PC, install peripherals and software.<br>• Assemble components of a standard and/or specific configuration<br>• Ensure maintenance of the infrastructure (hardware/software/networks) and the user environment.<br>• Perform necessary updates (hardware and software).<br>• Clean equipment and replace consumables.<br>• Provide remote support (hardware/software/networks) to the user.<br>• Determine the cause of the problem and recommend the appropriate action.<br>• Configure basic network device functionalities (switch, router, WIFI access points, proxy...), and peer-to-peer and centralized network services.<br>• Assist users with technical problems (hardware, software, network).<br>• Install, configure, and update workstations, software, and peripherals.<br>• Diagnose and resolve IT incidents.<br> </p><br><br> <br> Required profile : <p>• Bachelor's degree in IT / Information Systems or equivalent training.<br>• Computer proficiency: Word, Excel, Access.<br>• Windows Server administration (all versions), MCSE certification.<br>• Very good knowledge of the IT environment, hardware/software, and networks.<br>• Listening and communication skills, analytical and proactive mindset.</p><br><br> <br><br> </div>
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<p>For our entity Nunhmes Maroc, we are looking for a Sales Specialist to join our Vegetable Seeds Team.</p><br><br><br><p>The position will be based in Agadir.</p><br><br><br><p><strong>What you can expect:</strong></p><br><br><br><p><span><strong><span>Core Responsibilities / T</span></strong><strong><span>asks</span></strong></span></p><br><br><p>This position is directly reporting to the Country Sales Manager Maghreb and west Africa.</p><br><br><br><br><p><strong>Functional / Operational tasks:</strong></p><br><br><br><p>• Accountable for the sales achievement of his crops in Morocco directly or indirectly through daily contact with distributors, dealers, nurseries, and growers.</p><br><br><p>• Develop and monitor customer key accounts.</p><br><br><p>• Visiting customers and potential customers to evaluate needs and convert into sales opportunities.</p><br><br><p>• Main aim is achieving APV market leadership, by maximizing sales volumes in all growing areas of his crops.</p><br><br><p>• Be a member of different crop teams in EMEA and actively participate and help in achieving EMEA sales targets</p><br><br><p>• Collecting data on consumers, competitors and market place and consolidating information into actionable items, reports and presentations.</p><br><br><p>• Contribute to APV market leadership strategy, implementing and follow up of action plans targeting customers to enhance APV market share and boosting loyalty.</p><br><br><p>• Day to day (experimental and sales) activities & Build up a robust sales network and customer data base to APV that secure the strategic growth objectives.</p><br><br><p>• The support of sales in Morocco through his capabilities to promote APV varieties directly or through distributor’s teams and retailers.</p><br><br><p>• Customer relationship and coordinate the implementation and follow up of the local marketing activities through building, maintaining, and enhancing strong relationship with all stakeholders in the seeds value chain.</p><br><br><p>• Involve in Customer teams coaching and technical trainings</p><br><br><p>• Conducting different levels of trialing in main growing and potential areas.</p><br><br><p>• Concluding the experimental results at customer level and convert it to sales that will positively impact on our market share through.</p><br><br><p>• The support of sales in Morocco through his capabilities to promote APV varieties directly or through distributor’s teams and retailers.</p><br><br><p>• Customer relationship and coordinate the implementation and follow up of the local marketing activities through building, maintaining, and enhancing strong relationship with all stakeholders in the seeds value chain.</p><br><br><p>• Involve in Customer teams coaching and technical trainings</p><br><br><p>• Conducting different levels of trialing in main growing and potential areas.</p><br><br><p>• Concluding the experimental results at customer level and convert it to sales that will positively impact on our market share through.</p><br><br><br><p><span><strong>What we expect:</strong></span></p><br><br><br><p><strong>Education: </strong></p><br><br><p>• Agricultural engineering </p><br><br><br><p><strong>Working Experience: </strong></p><br><br><p>• Breadth/depth of experience required (minimum 5years’ experience)<br>• Experience working with similar systems in a similar business environment (especially Tomato & Pepper)</p><br><br><br><p><strong>Industry and/or Country specific requirements:</strong></p><br><br><p>• Agadir / Morocco<br>• Seed industry (Tomato & Pepper )</p><br><br><br><p><strong>Technical & Professional Knowledge:</strong> </p><br><br><p>• Knowledge of vegetable seeds market <br>• Ability to communicate and influence<br>• Team worker & Able to work in a matrix organization </p><br><br><br><p><strong>IT skills:</strong></p><br><br><p>• Microsoft skills </p><br><br><br><p><strong>Language skills (level):</strong></p><br><br><p>• Arabic : fluent<br>• French: fluent<br>• English, Business fluency</p><br><br><br> </div>
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Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : <ul> <li>Continuous monitoring of the market, trends, and competition. Market performance analysis and store benchmarking.</li> <li>Translate business problems into analysis/optimization models (econometrics and operational research techniques).</li> <li>Conduct geomarketing analyses (catchment areas, network coverage, competition).</li> <li>Create concise notes & presentations for internal clients.</li> <li>Update dashboards and contribute to enriching internal databases.</li> </ul><br> <br> Required profile : <ul> <li><strong>Profile Sought:</strong></li> <li>Graduated from a business school or engineering school with a specialization in one of the following: Business Analytics, Statistics, Operational Research, or Econometrics.</li> <li>13 years of experience in a consulting firm, or in a studies/data/intelligence/market intelligence department.</li> <li>Knowledge of the retail and FMCG sector (B2C sector at a minimum) is desired.</li> <li>Excellent level in quantitative analysis, economic reasoning, and statistics.</li> </ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The candidate we are looking for will be placed within the Logistic Department and will deal independently with the following activities:</p><p>- Understand the customer needs and ensure full ownership of all customer requests / orders</p><p>- Analyze & maintain customer orders in SAP</p><p>- Manage customer cases while providing continuous visibility to customers and ensure effective follow-up until full resolutions of customer requests or issues</p><p>- Handle incoming calls and customer service inquiries to a successful outcome</p><p>- Develop the system reporting methods to extract data used for managing supply chain, delivery</p><p>- Collaborate with all departments to ensure resolution for the best customer experience and maintain a positive feedback loop.</p><p>- Provide guidance for the customers on the phone and through email support</p><p>- Collect & follow up customer complaints and dispatches if product related claims.</p><p>- Solve customer complaints related to logistics (late delivery, change of date / time of delivery .)</p><p>- Ensure that complaints are resolved effectively and without delay to increase customer satisfaction</p><p>- Other tasked related to your position may be requested by your hierarchical manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Good knowledge of Microsoft Office tools including Excel</li><li>Good Knowledge of SAP (highly important)</li><li>Excellent communication skills and proactive customer service skills</li><li>Ability to deal with multiple requests/tasks and prioritize urgent requirements</li><li>Solid customer care experience in automotive/aerospace industry knowledge is a must</li></ul><p>Preferential requirements:</p><ul><li>Post graduate degree/Master</li><li>Minimum 3 years of relevant experience in the same field</li><li>Knowledge of French and English languages</li></ul><p></p></section>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
</p><br><br>
<br> Job : <ul><li>Import data and collect necessary information for ideal software configuration.</li><li>Perform functional analysis of client needs (payroll, recruitment, career management, training, etc.).</li><li>Write functional specifications.</li><li>Manage projects until go-live, prioritizing the implementation of different modules.</li><li>Ensure communication with project stakeholders (HR departments and IT teams), reporting on their progress.</li><li>Prepare activity-related reports.</li><li>Train new users on the application.</li><li>Create customer support documentation to handle usage issues.</li><li>Provide support to teams during audit and development phases of the tool.</li><li>Follow up on and respond to client feedback.</li><li>Configure the application and business intelligence tools for data extraction for mandatory declarations and populating the BDES (Economic and Social Database).</li><li>Ensure operational maintenance.</li><li>Ensure the creation and delivery of interfaces.</li><li>Define potential automatic update patches following regulatory and/or tax changes related to payroll.</li><li>Centralize incidents, monitor their processing, and perform necessary follow-ups.</li><li>Provide optimization solutions for the tool (automation, reliability, etc.).</li><li>Customize the software to client needs and/or company specificities.</li><li>Set up interfaces between solutions, detailing mapping tables.</li><li>Perform compliance tests.</li></ul> <br> Required profile : <ul><li>Master's degree (Bac+5) or higher in Human Resources / IT Methods.</li><li>Minimum of 3 years of experience in managing an HRIS tool.</li><li>Proficiency in HRIS tools and software (ERP such as HR Access, PeopleNet, SAP, Workday, Talentsoft, etc.).</li><li>Knowledge and understanding of HR processes.</li><li>Knowledge of the payroll environment.</li><li>Proficiency in office software.</li><li>Proficiency in organizing and conducting meetings.</li><li>Good knowledge of functional testing methodology and tools.</li><li>Proficiency in French and English, both written and spoken.</li><li>Good listening and communication skills, analytical and synthesis skills, and writing abilities.</li></ul> <br><br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
</p><br><br>
<br> Job : <p>Within the AI Center of Excellence in Morocco, you will design, develop, and industrialize AI applications (RAG, agents, conversational copilots, OCR pipelines) for client projects and reusable internal accelerators. You will work autonomously on technical architecture as well as implementation, in direct communication with business teams.</p><br><br><p><strong><u>Your missions:</u></strong></p><br><br><br><ul><li>Design and develop RAG and agentic systems (retrieval architecture, multi-tool orchestration, context management)</li><li>Develop conversational interfaces and copilots</li><li>Build robust backends in Python/FastAPI (API design, asynchronous management, LLM integration)</li><li>Integrate and arbitrate between LLM providers (OpenAI, Azure OpenAI, Anthropic, Mistral, self-hosted solutions) based on cost/performance/sovereignty</li><li>Design OCR and document processing pipelines for business use cases</li></ul> <br> Required profile : <ul><li>Master's degree in engineering / computer science</li><li>5 to 8 years of experience in full-stack development on production AI projects</li></ul><p><strong><u>Technical skills:</u></strong></p><br><br><ul><li>Frontend: AngularJS, React/Next.js, JavaScript, TypeScript</li><li>Backend: Python/FastAPI, API design, asynchronous processing</li><li>LLM & RAG: OpenAI, Azure OpenAI, Anthropic, LangChain/LlamaIndex, Vector databases, …</li><li>Tools: Git, Docker, CI/CD, automated testing</li><li>Solid mastery of at least one specialized AI domain: advanced RAG (multi-layer architectures, hybrid retrieval), OCR/document processing, Computer Vision, or applied NLP</li></ul><br><p><strong><u>Personal qualities:</u></strong></p><br><br><ul><li>Ability to think architecturally, not just in terms of implementation - we are looking for someone who challenges technical choices</li><li>Autonomy and rigor in technical execution and maintainability</li><li>Product curiosity, sense of UX</li><li>Written/oral communication skills in French/English</li><li>Ethical awareness regarding the impact of generative AI</li></ul> <br><br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
</p><br><br>
<br> Job : <p>At the heart of our technological transformation, you will be responsible for the design, development, and industrialization of intelligent applications leveraging the capabilities of LLMs (Large Language Models), RAG orchestration, and conversational interfaces. You will work directly with business and Product teams to make generative AI a concrete, responsible, and sustainable operational lever.</p><br><br><p><strong><u>Your missions</u></strong></p><br><br><p>- Develop conversational interfaces and AI components (RAG, copilots, etc.)</p><br><br><p>- Integrate AI APIs (Ollama, OpenAI, Azure, Anthropic...) into business use cases</p><br><br><p>- Create MVPs or functional demonstrators in an agile framework</p><br><br><p>- Collaborate with business teams for prompt and model implementation</p><br><br><p>- Document processes and support internal adoption of solutions</p><br><br><p>- Ensure the robustness, maintainability, and ethics of the developed systems</p><br><br> <br> Required profile : <p><u><strong>Profile sought</strong></u></p><br><br><p>- Master's degree (Bac+5) in engineering or computer science</p><br><br><p>- Minimum 5 to 8 years of experience in full-stack development on AI projects</p><br><br><p><u>Technical skills</u></p><br><br><p>- Front-end development e.g: Streamlit, React, Next.js, Vue, or Svelte</p><br><br><p>- Backend: Python (FastAPI), Node.js, API design</p><br><br><p>- LLM integration: Ollama, OpenAI, Azure OpenAI, prompt and cost management</p><br><br><p>- Knowledge in Vector databases (Pinecone, Chroma ...) and LangChain</p><br><br><p>- Tools: Git, Docker, Jupyter, CI/CD, testing tools</p><br><br><p><u>Personal qualities</u></p><br><br><p>- Curiosity and technical rigor</p><br><br><p>- Strong product culture and sense of user experience</p><br><br><p>- Team spirit, proactivity, adaptability</p><br><br><p>- Good written and oral communication (FR/EN)</p><br><br><p>- Ethical awareness and understanding of AI impacts</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p> <br> <p>What You'll Do</p> <p>You will support the BCG X teams by enhancing the employee experience for all CT talent, with a key responsibility being the support of CT career development. This includes working closely with the regional CD team to ensure all aspects of the talent review process such as tenure reviews, case reviews, and dossier preparation are submitted and completed accurately. Additionally, you will ensure that all relevant data (e.g., Workday, case information, staffing details, case reviews) is up-to-date and accurate.</p> <p> </p> <p>You will create and/or updates regular reports as required including headcount activity, reduced capacity, LOA, mobility, attrition or other program reporting needs and ensure accuracy and timelines of delivery . You will support the regional Point of Contact (POC) for functional pillars such as L&D, D&I, Compensation, and Insights & Reporting, also contribute to people-related projects as needed.</p> <p> </p> <p>In this role, you are expected to work closely with the Regional P&D team to support a wide range of people-focused initiatives, driving culture, engagement, and people development.</p> <p> </p> <p>YOU RE GOOD AT</p> <ul> <li>Strong organizational skills with the ability to support others to stay on track</li> <li>Excellent verbal and written communication skills</li> <li>High level of self-motivation, resourcefulness, ability to take initiative and find creative and effective ways to accomplish tasks</li> <li>Proven ability to multitask, prioritize, and work in a fast-paced, collaborative, and service-oriented environment</li> <li>Service orientation with a flexible, team-player attitude</li> <li>High accuracy and attention to detail</li> <li>A passion for building culture and creating a positive employee experience through every interaction with the teams you serve</li> <li>A OneBCG mindset, enabling you to build strong relationships within the BCG network to consistently deliver the best employee experience for your team</li> </ul> <br></div></section>
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<span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br><strong>Department Focus:</strong><br>
<span>The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.</span><br> <strong>Your Impact:</strong><br>
<span>As a Frontline Support Specialist, you are crucial to delivering exceptional customer experiences and ensuring seamless service operations. You will be the primary point of contact for most customers, efficiently resolving technical issues and addressing needs with precision. Your work directly enhances customer satisfaction, prevents churn, and contributes to continued subscription and potential expansion, impacting customer retention and lifetime value. By ensuring businesses maximize product potential and maintain seamless experiences, you will drive higher customer satisfaction scores (CSAT), Net Promoter Scores (NPS), and faster resolution times. You will also streamline internal processes through timely inter-team communication and effective initial troubleshooting, leading to improved efficiency across the organization.</span><br> <strong>Work Arrangement:</strong><br>
<span>This position requires work beyond standard business hours, including weekends and holidays on a rotating schedule. While a typical work week may consist of Monday-Friday, 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, there will be flexibility expected to accommodate operational needs. Rest assured, all work performed in accordance with this schedule will be compensated according to local legal frameworks, including overtime and holiday pay regulations. Hours of work: Working between 7:00 am - 10:00 pm on a regular basis Monday - Friday, and weekends on a rotating schedule, holidays depending on business needs.</span><br> <strong>**This position requires full-time in-office attendance for the first 3 months of employment to support onboarding and team integration. Following this initial period, the role transitions to a hybrid schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.**</strong><br><br><p><b>What you will do:</b></p><br><ul>
<li>Prioritize, organize, and manage your workload to ensure timely resolution of customer support tickets, using advanced CX management tools (approx. 40%).</li>
<li>Act as the primary point of contact for customers, efficiently resolving technical and administrative issues and addressing customer needs with precision and care (approx. 25%).</li>
<li>Independently troubleshoot and resolve common technical glitches and administrative issues for SMB Deliverect accounts (approx. 15%).</li>
<li>Conduct initial investigations and gather information for commercial and retention-focused requests for SMB accounts, and assist with commercial gesture requests (approx. 10%).</li>
<li>Coordinate with internal teams and external partners, managing escalations to subject matter experts or the Investigation Team when issues require deeper technical analysis or fall outside direct ownership (approx. 10%).</li>
</ul><br><p><b>What you will Bring: </b></p><br><ul>
<li>Fluency in Arabic and English is essential, with strong written and verbal communication skills; fluency in French would be a significant advantage.</li>
<li>At least 2 years of relevant experience in a customer support, IT Helpdesk or solutions consulting role, preferably within the SaaS industry, or equivalent work experience.</li>
<li>Strong ownership skills to ensure high-quality and timely ticket follow-up and resolution.</li>
<li>Excellent structure and organization abilities to efficiently handle your workload using advanced CX management tools, ensuring a smooth workflow and timely resolution of customer support tickets.</li>
<li>Solid communication skills to handle complicated customer issues and emotions, dealing with any criticism professionally.</li>
<li>Adaptability to provide stellar customer experience on any communication channel selected by Deliverect at any time.</li>
<li>Strong collaboration skills to work effectively across teams, fostering positive team dynamics and contributing to goals.</li>
<li>Critical thinking and creative problem-solving when faced with challenging issues which require out-of-the-box troubleshooting.</li>
<li>Autonomy and confidence to be self-driven and have the ability to handle pushback.</li>
</ul><br> </div>