Property consultant Jobs in Morocco
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>AbbVie is searching for an in-house Senior Counsel for our Patent Prosecution group, part of AbbVie’s Intellectual Property, Transactions, and Innovation legal team. This position will support AbbVie’s Aesthetic, Eye Care and other therapeutic areas, and be based in our offices in North Chicago, IL, Waltham, MA, Irvine, CA, or South San Francisco, CA, with a hybrid work model (on site 3+ days/week).</p><br><p>Acting individually and in cross-functional teams, the in-house Senior Counsel will develop and implement intellectual property strategies for AbbVie’s products and product candidates. </p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Maximize AbbVie’s competitive position through creation and implementation of intellectual property strategies</li><li>Provide legal advice and counsel to cross-functional R&D and business teams on a variety of IP-related matters</li><li>Draft, file, and prosecute strategically useful patent applications worldwide both directly and through management of outside counsel</li><li>Challenge and defend patents in IPR, opposition, interference, and other post-grant proceedings</li><li>Conduct prior art searches, analyze third-party patent positions, and conduct due diligence to support business development activities</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong>:</p><br><ul><li>JD degree from an accredited law school, state bar admission enabling in-house practice (specific state not required), and <strong>registration to practice before the USPTO</strong></li><li><strong>5+ years of experience practicing patent law as an attorney or patent agent </strong>at a law firm and/or life sciences company, including substantial U.S. and foreign patent prosecution</li><li>Technical background relevant for medical devices, aesthetic products and/or pharmaceuticals patent prosecution, such as:<ul><li>Experience with medical devices, drug/device combination products,-aesthetic products, and/or small molecule and/or biological pharmaceutical discovery & development, and/or</li><li>Technical degree in relevant field, such as biotechnology, biomedical engineering, biochemistry, biology, chemistry, or chemical engineering</li></ul></li><li>Strong legal, analytical, communication, collaboration, and people skills</li><li>Demonstrated ability to manage complex projects to meet deadlines</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our long-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
Renforcer le lien migration-développement en Afrique (Consultant pour les Comores)
Research & Development
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Result of Service<br>Le consultant contribuera à la production des documents suivants (en format électronique) : • Le rapport d’analyse du contexte national relatif aux cadres existants (juridiques, réglementaires, d’investissement, etc.) en matière d’envois de fonds et de contribution de la diaspora au développement aux Comores, • Note de politiques publiques (policy brief) sur la contribution de la diaspora comorienne au développement • Le cadre réglementaire et institutionnel efficace, incluant les des réformes politiques et des outils/instruments stratégiques adaptés aux besoins de la diaspora pour orienter les transferts de fonds vers l’investissement ; • La feuille de route détaillée pour la mise en place du cadre identifié et des outils stratégiques associés, ainsi qu’un plan d’action clair visant à optimiser les investissements de la diaspora et leur contribution au développement des Comores. • Un rapport et d’une boîte à outils sur l’intégration des contributions de la diaspora dans les politiques de développement aux Comores ; • Tous les documents, notes conceptuelles et présentations nécessaires aux réunions de validation et atelier de dissémination, ainsi qu’aux ateliers de renforcement des capacités. La performance du consultant sera évaluée sur la base des éléments suivants : • Le respect des délais de soumission des livrables ; • La mise en œuvre des activités nationales et des ateliers ; • L’alignement avec les objectifs et la méthodologie définis dans les termes de référence ; • La qualité des rapports produits, telle qu’appréciée à travers les commentaires reçus. Tous les travaux doivent être originaux et inclure les références appropriées aux auteurs et aux sources de données ; • La connaissance du contexte économique national. Le consultant mettra à la disposition de la CEA et du Ministère des Finances, du Budget et du Secteur bancaire l’ensemble des documents, bases de données (le cas échéant, de préférence en format Excel), figures et présentations. L’ensemble des livrables devra être rédigé en langue française.<br> Work Location<br>COMOROS<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Contexte et justification de l’appui Les diasporas contribuent de manière significative au développement durable tant des pays d’accueil que des pays d’origine, en apportant des contributions économiques, sociales et culturelles diversifiées. Elles transfèrent des volumes importants de fonds ainsi que des compétences acquises dans les pays de destination, générant des avantages positives pour les pays d’origine, notamment en matière de transfert de technologies et d’innovation au service du développement national. Les diasporas mobilisent également des ressources financières pour des investissements individuels ou collectifs, visant à améliorer les conditions de vie et/ou à générer des rendements économiques. Malgré cette importance croissante, les politiques relatives aux diasporas demeurent moins développées et insuffisamment prise en compte. Les envois de fonds constituent un levier essentiel du développement et ont des effets significatifs sur la croissance économique, en soutenant la consommation, l’investissement et les dépenses sociales (éducation, santé, protection sociale). Au cours des dernières années, les flux de transferts de fonds ont connu une augmentation notable et représentent désormais la principale source de financement externe dans de nombreux pays africains, dépassant l’aide publique au développement (APD) et les investissements directs étrangers (IDE). Toutefois, la contribution positive des diasporas internationaux, en particulier des envois de fonds, demeure insuffisamment valorisée. Malgré certains progrès, les efforts visant à tirer pleinement parti de ces contributions restent en deçà de leur potentiel, en particulier dans le contexte africain. Une meilleure compréhension de la contribution des diasporas et l’élaboration de politiques publiques adaptées, visant à les protéger et à les autonomiser, sont essentielles pour maximiser les bénéfices de la migration. Dans ce contexte, la CEA met en œuvre un programme intitulé « Renforcer le lien migration-développement en Afrique » (2024-2028) afin de renforcer les capacités de 6 pays à intégrer la contribution de la diaspora dans leurs stratégies nationales de développement. L’objectif est d’optimiser l’impact des transferts de fonds effectués par les travailleurs du secteur formel de la diaspora vers leur pays d’origine, contribuant ainsi à un développement durable. Aux Comores, ces transferts de fonds représentent une source essentielle de financement du développement (plus de 20 % du PIB) et leur utilisation pourrait être encore plus efficace si le cadre, politiques, réformes et les outils adéquats étaient mis en place pour les orienter vers l’investissement. Fonctions et responsabilités Sous la supervision directe du Chef de la Section des initiatives sous-régionales et du responsable de programme chargée des affaires économiques, et sous la supervision générale du Directeur du Bureau sous-régional pour l’Afrique du Nord, le consultant fournira un appui technique et opérationnel afin de faciliter l’intégration des contributions de la diaspora dans l’agenda de développement des Comores et l’élaboration d’un cadre adéquat permettant de mieux valoriser ces contributions. Il travaillera en étroite collaboration avec le ministère des Finances du Budget et du Secteur bancaire pour : • Collecter et fournir les informations et données nécessaires ; • Appuyer la préparation du rapport d’analyse de la situation nationale en fournissant des contributions contextuelles, facilitant les consultations avec les parties prenantes et garantissant la validation des résultats afin d’assurer leur adéquation avec le contexte national ; il contribuera également à la collecte et l’analyse des données et informations nationales relatives aux aspects institutionnels, juridiques et financiers des envois de fonds et à leur contribution au développement durable ; • Contribuer à l’appui technique au budget citoyen 2027 qui va accompagner la loi de Finances • Apporter l’appui nécessaire à l’élaboration et à l’adaptation contextuelle de la Boite à outils (Toolkit) pour intégrer la composante transferts de fonds et contribution de la diaspora dans les stratégies et politiques nationales. • Assurer l’organisation des réunions nationales et des ateliers, y compris la gestion des aspects logistiques, la coordination avec les parties prenantes, la préparation des documents de travail et le bon déroulement des activités. Résultats attendus de la mission Dans les délais impartis, le consultant contribuera à la production des livrables suivants : 1. Contribution au rapport d’analyse de la situation nationale, incluant la collecte de données, les contributions des parties prenantes et la validation de l’évaluation des cadres institutionnels, juridiques et financiers relatifs aux envois de fonds et au développement durable ; 2. Contribution à l’élaboration du cadre réglementaire et institutionnel adéquat, incluant des apports sur le contexte national, les options de politiques publiques et les perspectives des parties prenantes afin d’assurer la pertinence et la faisabilité des recommandations et ainsi qu’ à l’élaboration d’une feuille de route détaillée et d’un plan d’action, incluant l’appui à la définition des actions, des échéanciers, des mécanismes de coordination et des dispositifs de suivi-évaluation, en vue de renforcer l’investissement de la diaspora et sa contribution au développement aux Comores. 3. Contribution à l’appui technique au budget citoyen 2027 4. Contribution à l’élaboration d’un rapport et d’une boîte à outils sur l’intégration des contributions de la diaspora dans les politiques nationales de développement aux Comores ; 5. Contribuer et participer au différents ateliers et réunions de validation des livrables ainsi qu’aux ateliers de renforcement des capacités Le calendrier et les échéances des livrables seront définis d’un commun accord entre le consultant, le Ministère des Finances, du Budget et du Secteur bancaire et le SRO-NA.<br> Qualifications/special skills<br>Au minimum, un Diplôme universitaire supérieur (Master ou équivalent) en économie, Finances, statistiques ou domaines connexes est requis. Un minimum de cinq d’expérience en économie et en finance est requis Connaissance du contexte économique, institutionnel et politique des Comores est désirable Une expérience avérée en analyse des politiques économiques au niveau national, ainsi qu’une bonne maîtrise des dynamiques liées à la migration, aux transferts de fonds et à l’engagement de la diaspora, constitue un avantage<br> Languages<br>L'anglais et le français sont les langues de travail du Secrétariat de l'ONU. Pour cette consultation, la maîtrise de la langue française est exigée. La maîtrise de l’anglais ou l’arabe est un avantage<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>The PMO Consultant supports project teams in the operational management and monitoring of activities. They are responsible for managing schedules, tracking milestones and deliverables, and producing reports to ensure that cost, quality, and deadline objectives are met.</p><br><br><p><strong>Main responsibilities</strong></p><br><br><ul><li>Ensure tracking of project schedules, deadlines, and key milestones.</li><li>Monitor deadlines and the progress of deliverables.</li><li>Consolidate project data and track performance indicators.</li><li>Produce regular reports on project progress (status, risks, actions, budgets).</li><li>Identify deviations, alert stakeholders, and contribute to the implementation of corrective actions.</li><li>Coordinate communication between different project stakeholders.</li><li>Participate in monitoring meetings and the preparation of steering materials.</li><li>Ensure the reliability and updating of monitoring data.</li></ul> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><ul><li>Master's degree (Bac+5) in Industrial Engineering, Project Management, or equivalent field.</li><li>First experience of <strong>1 to 2 years</strong> in PMO, project management, or activity management.</li><li>Good understanding of industrial environments.</li></ul><p><strong>Technical Skills</strong></p><br><br><ul><li>Advanced proficiency in <strong>Excel</strong>.</li><li>Knowledge of <strong>Business Intelligence (BI)</strong> tools is a plus.</li><li>Good command of office and reporting tools.</li><li>Knowledge of project management methodologies.</li></ul><p><strong>Soft Skills</strong></p><br><br><ul><li>Excellent communication skills in French and English.</li><li>Analytical and problem-solving skills.</li><li>Organizational skills and rigor.</li><li>Coordination and teamwork ability.</li><li>Results-oriented.</li><li>Adaptability and flexibility.</li><li>Good professional demeanor and interpersonal skills.</li></ul> <br><br> </div>
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<span><span><span><span><span><b><span><span><b>GEC _ Global Experts Consulting</b></span></span></b></span></span></span><span><span><span>– recrute |</span></span></span><span><span><span><b>#Consultant</b></span></span></span><span><span><span>Senior Business</span></span></span><span><span><span><b>#Banking</b></span></span></span><span><span><span>&</span></span></span><span><span><span><b>#Fintech</b></span></span></span><span><span><span>– Expérience</span></span></span><span><span><span><b><span><span><b>Qonto</b></span></span></b></span></span></span></span><br><br><span><span><span><span>Dans le cadre d’une nouvelle mission stratégique à </span></span></span></span><span><span><span><span><b>#</b>Casablanca</span></span></span></span><span><span><span><span>, nous recherchons un</span></span></span></span><span><span><span><span><b>#Consultant</b></span></span></span></span><span><span><span><span>Senior expert du business de la banque et des services financiers, ayant une expérience professionnelle chez</span></span></span></span><span><span><span><span><b><span><span><b>Qonto</b></span></span></b></span></span></span></span><span><span><span><span>.</span></span></span></span><br><br><span><span><span><span>Expérience significative chez</span></span></span></span><span><span><span><span><b><span><span><b>Qonto</b></span></span></b></span></span></span></span><span><span><span><span>, idéalement sur des fonctions</span></span></span></span><span><span><span><span><b>#Business</b></span></span></span></span><span><span><span><span>,</span></span></span></span><span><span><span><span><b>#Strategy</b></span></span></span></span><span><span><span><span>,</span></span></span></span><span><span><span><span><b>#Product</b></span></span></span></span><span><span><span><span>,</span></span></span></span><span><span><span></span></span></span></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >As part of the development of our Artificial Intelligence expertise, we are looking for a Lead AI Consultant capable of designing and deploying innovative solutions that address our clients' business challenges. You will work on strategic projects around generative AI, intelligent agents, and automation, with a strong interest in the ServiceNow ecosystem and its AI capabilities.</font></font></p><p><font dir="auto" ><font dir="auto" >Your tasks</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supporting clients in defining and implementing their AI strategy.</font></font></li><li><font dir="auto" ><font dir="auto" >Design, develop and deploy solutions based on generative AI, LLM, Machine Learning and AI Agents.</font></font></li><li><font dir="auto" ><font dir="auto" >To develop conversational assistants, RAG (Retrieval-Augmented Generation) solutions and intelligent workflows.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the technical architecture of the solutions and guarantee their scalability, security and performance.</font></font></li><li><font dir="auto" ><font dir="auto" >Integrate AI solutions into information systems and Cloud platforms (Azure, AWS or GCP).</font></font></li><li><font dir="auto" ><font dir="auto" >Collaborating with technical, engineering, and architectural teams to transform functional needs into innovative solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Contributing to innovation, technological monitoring and the sharing of best practices.</font></font></li><li><font dir="auto" ><font dir="auto" >To support the skills development of the teams and to ensure a role of technical reference.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in pre-sales activities, customer workshops, demonstrations and responses to calls for tenders.</font></font></li><li><font dir="auto" ><font dir="auto" >Discover </font></font><span><font dir="auto" ><font dir="auto" >and develop the uses of AI within ServiceNow (Now Assist, AI Agents, AI Search, Workflow Automation).</font></font></span></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in Computer Science, Artificial Intelligence, Data Science or equivalent field.</font></font></p><p><font dir="auto" ><font dir="auto" >Minimum 5 years of experience on AI, Machine Learning or Data projects.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent mastery of Python.</font></font></p><p><font dir="auto" ><font dir="auto" >Solid experience in AI frameworks and libraries: LangChain, LangGraph, TensorFlow, PyTorch, scikit-learn, Hugging Face.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with Language Models (LLM), RAG, Vector Databases and AI Agents.</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of REST APIs, microservices and Cloud architectures.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with Azure AI, AWS Bedrock or Google Vertex AI appreciated.</font></font></p><p><font dir="auto" ><font dir="auto" >ServiceNow experience is a plus; otherwise, a strong motivation to develop this expertise is expected.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent communication, leadership and customer relationship skills.</font></font></p><p><font dir="auto" ><font dir="auto" >Fluent in French and English.</font></font></p><p><font dir="auto" ><font dir="auto" >The position is open in Casablanca and Sal</font></font></p><p><font dir="auto" ><font dir="auto" >Technical skills appreciated</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Python</font></font></li><li><font dir="auto" ><font dir="auto" >LangChain / LangGraph</font></font></li><li><font dir="auto" ><font dir="auto" >OpenAI, Azure OpenAI, Anthropic, Gemini</font></font></li><li><font dir="auto" ><font dir="auto" >RAG and vector databases (Pinecone, ChromaDB, FAISS, Weaviate)</font></font></li><li><font dir="auto" ><font dir="auto" >Docker, Kubernetes</font></font></li><li><font dir="auto" ><font dir="auto" >Git, CI/CD</font></font></li><li><font dir="auto" ><font dir="auto" >Azure, AWS or GCP</font></font></li><li><font dir="auto" ><font dir="auto" >ServiceNow (Now Assist, AI Search, AI Agents, IntegrationHub) is an asset</font></font></li></ul><p></p></section>
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<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p>As a Telesales Customer Advisor, you will play a key role in:</p><br><br><ul><li>Promoting our clients' products and services</li><li>Identifying customer needs and proposing suitable solutions.</li><li>Negotiating and building customer loyalty</li><li>Turning every interaction into a sales opportunity and building lasting relationships.</li><li>Contributing to collective performance</li><li>Sharing your ideas and actively participating in the continuous improvement of our processes.<br> </li></ul> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Perfectly master French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Enjoy taking on challenges and are customer satisfaction-oriented<br><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language skills, technical skills, and personality.<br>2 Phone exchange<br>An initial conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to delve deeper into your profile and align your ambitions with our company culture.<br><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from 12 months<br>• Special Eid El Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
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Company culture : <p><strong>Orange Business</strong> stands out for its <strong>strongly collaborative culture</strong>, placing people, trust and collective engagement at the heart of its operations. The company promotes close and supportive management, fostering autonomy, accountability and continuous skills development within a caring work environment. This collaborative foundation is reinforced by a <strong>significant innovation component</strong>, encouraging creativity, initiative and agility across teams. Structured processes support operational efficiency, while performance objectives are integrated in a balanced and sustainable way.
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<br> Job : <p>You will join the Consulting & Audit team of Orange Cyberdefense in Morocco as an Experienced Consultant to support our clients in securing their IT systems, particularly with large accounts (private, public) in the Maghreb and West Africa.</p><br><br><p>As such, your main missions consist of:</p><br><br><ul><li>Conducting risk analyses (EBIOS, MEHARI, etc.)</li><li>Implementing and reviewing ISMS ISO 27001,</li><li>Developing Security Policies, operational security procedures, standards, etc.</li><li>Assisting with compliance (law 09.08, DNSSI, ISO27001-2, GDPR, etc.),</li><li>Implementing & raising awareness of the DevSecOps approach</li><li>Reviewing Cloud security measures</li><li>Defining cyber defense strategies / IT Security Master Plan</li><li>Reviewing architecture security</li><li>Designing and auditing IT continuity and backup (ISO 22301)</li><li>Raising security awareness</li><li>Presenting results at various hierarchical levels</li><li>Providing advice and recommendations tailored to the security problems encountered by clients.</li><li>Maintaining and testing audit methodologies</li></ul> <br> Required profile : <p>You have a Master's degree (Bac+5) from an Engineering school and have 2 to 5 years of experience in cybersecurity.</p><br><br><p>You have strong knowledge in our areas of activity. You are a team player, you show initiative and autonomy, you have good interpersonal skills and a sense of responsibility. You express yourself both orally and in writing in French and English.</p><br><br><p>Obtaining an information security certification is a plus.</p><br><br> <br><br> </div>
<p> <strong>Who we are?</strong> </p> <p> <strong>SupportYourApp </strong>is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions?</p> <p>Join our community as a <strong>Customer Support Consultant </strong>today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes.</p> <p> <strong>What you will do:</strong> </p> <ul> <li>Deliver outstanding customer support via emails, chats and calls;</li> <li>Follow internal procedures and SOPs;</li> <li>Collaborate with internal teams to ensure efficient issue resolution;</li> <li>Handle sensitive customer data with care and security;</li> <li>Apply the latest and greatest customer happiness practices;</li> <li>Maintain deep understanding of client solutions and meet KPI;</li> <li>Communicate with developers and cross-functional specialists.</li> </ul> <p> <strong>What you need to succeed in this role: </strong> </p> <ul> <li> <strong>Fluency in German and English (C1 or higher), both spoken and written;</strong> </li> <li> <strong>At least 6-12 months of experience in customer support;</strong> </li> <li>Strong analytical thinking and research skills;</li> <li>Positive, proactive and responsible attitude;</li> <li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</li> </ul> <p> <strong>Benefits: </strong> </p> <ul> <li>Flexible schedule: 5 days a week, from 8:00 AM 4:00 PM or 12:00 PM 8:00 PM GMT+2;</li> <li>Opportunity to work fully remote;</li> <li>Inclusive international environment;</li> <li>Compensation in USD;</li> <li>Good bonuses for referring friends;</li> <li>Paid intensive training and probation;</li> <li>Work-life balance;</li> <li>Responsive management interested in your growth and long-lasting cooperation;</li> <li>Greenhouse conditions for self-development.</li> </ul> <p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p> <p> You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn .</p> <p>So if you're a proactive <strong>Support Specialist</strong> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p> <p>Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p> <p>Know someone perfect for the role? Refer them and get rewarded!</p> <p> <em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em> </p> <p> <em>Your personal data will be processed as described in the SupportYourApp </em> <em>Candidate Privacy Notice</em> <em>.</em> </p> <p> </p> <p> <em>Internal code: 3WO</em> </p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As an HR Advisor supporting employees and leaders across multiple sites in the Morocco, South Africa and Gana, you will be responsible for delivering effective HR policies, processes, and practices across the region. The role focuses on compliance and governance, employee experience, performance management, employee relations, and the consistent application of HR processes. This is a broad role requiring flexibility and the ability to operate in a fast-paced, evolving environment. You will manage multiple priorities simultaneously and work effectively with people from diverse cultural backgrounds across MEA.</p><p>Key Responsibilities</p><ul><li>Ensure effective HR policies, processes, and procedures are implemented and consistently applied across the region in line with company standards and local legislation</li><li>Provide guidance and support to people managers on HR policies, performance management, employee relations, and employee lifecycle matters</li><li>Support the organization s Talent Management approach by driving annual HR processes, including performance reviews, talent reviews, and development planning</li><li>Promote awareness and use of learning and development resources and ensure appropriate programs are in place to support employee growth and performance</li><li>Manage employee relations matters, including disciplinary actions, grievances, and exits, ensuring legal compliance and risk mitigation</li><li>Interpret and apply company policies and guidelines, ensuring local requirements are addressed where necessary</li><li>Maintain strong working relationships with external HR vendors, suppliers, and service providers</li><li>Work closely with Compensation & Benefits to ensure regional reward practices align with the EMEA framework while meeting local market and regulatory requirements</li><li>Coordinate with Talent Acquisition to support timely and effective hiring across the region</li><li>Maintain accurate HR data and provide relevant metrics and reporting</li><li>Collaborate with HR Operations and Global HR teams to support the rollout and execution of HR initiatives</li><li>Work with Payroll teams to ensure employees are paid accurately and on time</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in a relevant field or equivalent experience</li><li>Minimum of 4-6 years experience in a broad HR management role, preferably in a multinational or fast-growing organisation.</li><li>Strong working knowledge of employment law in KSA and/or UAE</li><li>Experience working with HR Centres of Excellence (e.g. HR Operations, Talent, Compensation & Benefits)</li><li>Fluent in English and Arabic; French is preferred</li><li>Strong communication and interpersonal skills, with the ability to work effectively across cultures</li><li>Sound judgment and confidence in managing complex HR and employee relations matters</li><li>Highly organised, adaptable, and comfortable managing multiple priorities</li></ul><p></p></section>
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<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
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<br> Company culture : <p>
<strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br>
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<br> Job : <p>As part of the Cyber Threats Mitigation Crash Program launched to strengthen the cybersecurity and resilience of Orange Middle East and Africa (OMEA), a specific component is dedicated to Personal Data Protection. This aims to enhance OMEA subsidiaries' capacity to prevent, qualify, document, and manage personal data breaches in the context of cyberattacks or operational crises.<br>Within the DPO Office OMEA, and in close collaboration with MEA-Sec, local legal departments, cybersecurity teams, BCCM, IT/Network, and communication departments, the consultant will contribute for 12 months to the design, structuring, deployment, and operational management of this program in the OMEA region.<br>The consultant will primarily focus on the following crash program workstreams:<br>• Data Privacy Playbook ;• Privacy-by-design ;• Data Loss Prevention ;• Data Breach Response PlanDescription of activitiesThe consultant's main activities are as follows:1. Structuring the Data Privacy Program</p><br><br><ul><li>Contribute to the scoping, governance, and management of the Personal Data Protection component of the OMEA crash program.</li><li>Define, with the OMEA DPO and MEA-Sec, the roadmap, priorities, milestones, and monitoring indicators.</li><li>Prepare management materials, reports, dashboards, and follow-up committees.</li></ul><p>2. Data Privacy Playbook / Crisis Management</p><br><br><ul><li>Design and formalize a Data Privacy Playbook applicable to OMEA subsidiaries in case of a cyber incident affecting personal data.</li><li>Define roles, responsibilities, escalation procedures, and RACI matrices between DPO, cybersecurity, legal, communication, customer service, and management.</li><li>Develop operational models (breach register; notification decision tree; notification templates for authorities / affected individuals / clients / partners; FAQ and crisis communication talking points).</li></ul><p>3. Data Breach Response Plan</p><br><br><ul><li>Build a personal data breach response plan integrated into cyber crisis management.</li><li>Define workflows for qualification, risk assessment, documentation, evidence preservation, notification, and lessons learned.</li><li>Prepare and conduct crisis exercises/simulations, including a data exfiltration or disclosure scenario.</li></ul><p>4. Privacy by Design / Data Governance</p><br><br><ul><li>Contribute to integrating privacy by design and by default requirements into subsidiaries' projects, applications, repositories, and document sharing.</li><li>Formalize minimum requirements for data minimization, access control, need-to-know principle, retention, and document classification.</li><li>Provide tools or strengthen Privacy Risk Assessment reviews for priority cases.</li></ul><p>5. Data Loss Prevention / Exposure Mapping</p><br><br><ul><li>Contribute to the functional definition of the Data Loss Prevention workstream regarding data protection.</li><li>Participate in defining detection and prevention rules for personal data leaks or sensitive document exposure.</li></ul><p>6. Operational Support to Subsidiaries</p><br><br><ul><li>Provide expert support to OMEA entities in qualifying their local data protection challenges.</li><li>Assist priority subsidiaries in implementing the program's deliverables.</li><li>Help with gap analysis, defining remediation plans, and maturity improvement.</li></ul><p>7. Incident Management / Crisis Management</p><br><br><ul><li>Support the DPO Office OMEA in handling significant personal data incidents or breaches in the region.</li><li>Participate, if necessary, in crisis management teams for data protection, notification, communication, and relations with authorities/clients.</li><li>Ensure consistency between local regulatory requirements, Group policies, and operational imperatives.</li></ul><p>8. Awareness, Documentation, and Change Management</p><br><br><ul><li>Design or enhance awareness and training kits on personal data breaches; DPO/cyber reflexes during crises; personal data qualification; notification obligations.</li><li>Contribute to spreading best practices across the entire OMEA region.</li><li>Participate in capitalizing on lessons learned (RETEX) and continuous improvement of the system.<br> </li></ul> <br><br> </div>
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<p>Who We Are</p><br><br><p>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><br><br><p>What You'll Do</p><br><br><p>As an Associate Legal Counsel – Commercial Contracting, you will be an integral member of BCG's Global Legal Team, supporting commercial contracting activities across Morocco and the Africa System. You will work closely with experienced legal colleagues and business stakeholders to provide practical legal advice, manage contractual risk, and help enable commercial outcomes while protecting BCG's interests.<br>In this role, you will progressively build expertise across a broad range of commercial legal matters while contributing to continuous improvement of contracting processes and Legal Team initiatives.</p><br><br><br><p>You will:</p><br><br><ul><li>Support the review, drafting and negotiation of a broad range of commercial agreements, including client agreements, vendor contracts, master services agreements, licensing agreements, non-disclosure agreements and partnership agreements.</li><li>Identify legal and commercial risks in contracts and recommend practical solutions with guidance on more complex matters.</li><li>Collaborate with Finance and business teams to support the contract management process and facilitate timely execution of agreements.</li><li>Apply BCG contracting standards, policies and risk management practices throughout the contracting lifecycle.</li><li>Support Legal Team initiatives to improve contracting processes, templates and operational efficiency.</li><li>Provide legal support across a range of commercial matters, including technology transactions, intellectual property, data protection, competition law and other business legal issues, escalating complex matters where appropriate.</li><li>Build strong working relationships with colleagues across Legal, Finance and the business to support commercial objectives.</li><li>Contribute to Legal Team knowledge sharing, documentation and continuous improvement initiatives. <br>Perform other duties as assigned. </li></ul><br><p><strong>YOU'RE GOOD AT</strong></p><br><br><ul><li>Applying sound legal judgment while balancing business and legal objectives.</li><li>Learning new areas of law and business quickly in a dynamic international environment.</li><li>Reviewing commercial agreements with strong attention to detail.</li><li>Communicating clearly and effectively with legal and non-legal stakeholders.</li><li>Building collaborative relationships across diverse teams and functions.</li><li>Managing multiple priorities while delivering high-quality work within deadlines.</li><li>Working comfortably with legal technology, contract lifecycle management systems and collaboration tools.</li><li>Identifying legal risks and knowing when to seek guidance on more complex matters.</li><li>Demonstrating professionalism, integrity and sound judgment when handling confidential information.</li><li>Remaining adaptable and solutions-oriented in a fast-paced environment. </li></ul><br><p>What You'll Bring</p><br><br><ul><li>Qualified lawyer.</li><li>2–4 years of commercial contracting experience, preferably with international exposure.</li><li>Experience at a reputable law firm preferred; prior in-house experience is an advantage.</li><li>Experience reviewing, drafting and negotiating commercial agreements.</li><li>Excellent written and verbal communication skills.</li><li>Fluency in French and English; Arabic would be an advantage. </li></ul><br><p>Who You'll Work With</p><br><br><p>A variety of cohorts and functions across the company, including senior leadership. Members of the BCG Global Legal team, Finance and the Partnership. You will report into the Commercial group within the Legal Team. </p><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. Click here for more information on E-Verify.</p><br><br> <br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>The Data Platform implements a "Data Centric" architecture, the reference point for data in the IS to break down the company's information silos.</p><br><br><p>It provides this data via <strong>APIs</strong> to the entire ecosystem to generalize its processing and real-time consultation, and it simplifies and speeds up the analytical processing of our data to converge operational and decision-making processes.</p><br><br><p>Integrated into the Data Platform teams, the consultant will be responsible for:</p><br><br><ul><li><p>Participating in the implementation and continuous improvement of data pipelines using DevOps technologies such as <strong>Kubernetes, GCP, or Kafka</strong>.</p><br><br></li><li><p>Being in charge of <strong>deployment automation</strong>, <strong>performance monitoring</strong>, and <strong>incident management</strong>.</p><br><br></li><li><p>Working closely with <strong>development and infrastructure</strong> teams to ensure the <strong>reliability and scalability</strong> of data platforms.</p><br><br></li></ul> <br> <br> Required profile : <p>Degree level Bac+5 in Computer Science</p><br><br><p><u><strong>Experience:</strong></u> More than <strong>7 years</strong></p><br><br><p><u><strong>Required Skills:</strong></u></p><br><br><ul><li><p>Mastery of <strong>GCP</strong> (Google Cloud Platform) technologies such as Google Kubernetes Engine (GKE), Cloud Storage, Cloud <strong>SQL</strong>, and Cloud Monitoring.</p><br><br></li><li><p>In-depth mastery of Apache <strong>Kafka</strong>, from advanced configuration (partitioning, replication, compaction) to production operation, including performance tuning, fine-grained topic and offset management, security implementation (TLS, SASL, ACL), and integration with monitoring tools like Prometheus and Grafana</p><br><br></li><li><p>Solid experience with <strong>Kubernetes</strong>, including cluster creation and management, application deployment, and performance monitoring.</p><br><br></li><li><p>Comfortable with <strong>DevOps concepts</strong>, such as continuous integration (CI) and continuous delivery (CD), and associated tools.</p><br><br></li><li><p>Knowledge of security best practices and access policy implementation.</p><br><br></li><li><p>Understanding of basic relational database concepts.</p><br><br></li><li><p>Mastery of scripting languages (bash, <strong>Python</strong>, etc.).</p><br><br></li><li><p><strong>Analytical skills</strong> and continuous improvement: Ability to evaluate code and its impacts, as well as to question existing solutions to improve them.</p><br><br></li><li><p>Ability to work autonomously and manage time effectively.</p><br><br></li><li><p>Excellent written and oral <strong>communication</strong>: Ability to produce high-quality deliverables and reports.</p><br><br></li><li><p><strong>Team spirit</strong>: Ability to collaborate effectively with team members to achieve common goals.</p><br><br></li><li><p>Mastery of <strong>Agile</strong> concepts (<strong>Scrum</strong>, Sprint Planning, Backlog...).</p><br><br></li></ul> <br><br> </div>
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Company culture : <p><strong>Axa Services Maroc</strong> operates within a strongly <strong>collaborative culture</strong>, where people, trust, and high-quality professional relationships are central. The company <strong>promotes</strong> close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is <strong>reinforced</strong> by robust organizational practices that ensure reliability and operational efficiency. It is <strong>balanced</strong> by a performance-oriented mindset and a measured openness to innovation, supporting collective success.
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<br> Job : <p>Reporting to the <strong>HR Business Partner, the HR Advisor </strong>will have the following responsibilities:</p><br><br><p><br><strong>• HR Development </strong>:<br>- Manages the onboarding and retention process for employees in their scope<br>- Co-manages recruitment interviews<br>- Handles internal job openings: develops and publishes the ad, receives, sorts, and pre-selects CVs, schedules internal recruitment interviews, co-manages interviews & assessments<br>- Handles departure files: receives departure requests, manages interviews, and handles administrative coordination of departures (defines notice period, consolidates required documents...etc.)<br>- Monitors and coordinates the objective setting and annual performance review processes for employees in their scope<br>- Leads certain HR development committees within their scope<br>- Deploys the internal mobility process within their scope (talent pool creation, talent management...etc.)<br>- Executes the rollout of HR action plans within their scope (new tools, processes, systems...etc.)<br><strong>• Administrative Management:</strong><br>- Updates and ensures the accuracy of administrative management files for employees in their scope (headcount monitoring, movements, working hours...etc.) in compliance with current rules and procedures<br><strong>• Disciplinary Management:</strong><br>- Investigates disciplinary cases (qualifies offenses; defines the level of sanction up to the 3rd warning) within their scope for hierarchical decision<br>- Assesses the legal compliance of the disciplinary sanction process<br>- Conducts disciplinary sanction interviews<br>- Liaises with the labor inspectorate<br>• Social Relations Management:<br>- Analyzes and reports to their hierarchy elements that could weaken the social climate<br>- Monitors, in collaboration with the Social Relations Coordinator, the implementation of actions decided within the employee representative bodies and alerts their hierarchy about deviations and dysfunctions related to their execution</p><br><br><p>• <strong>Social Relations Management</strong>:<br>- Analyzes and reports to their hierarchy elements that could weaken the social climate<br>- Monitors, in collaboration with the Social Relations Coordinator, the implementation of actions decided within the employee representative bodies and alerts their hierarchy about deviations and dysfunctions related to their execution<br>•<strong> Advisory</strong>:<br>- Handles requests from employees in their scope regarding their careers (information requests, mobility requests): gathers, analyzes, and responds<br>- Gathers assistance requests from managers in their scope for handling HR cases, and coordinates their response<br>- Shares best practices implemented within their scope that could be globally capitalized upon<br><strong>• Reporting</strong><br>- Produces reports and updates HR dashboards (disciplinary, mobility, departures...etc.)<br>- Reports to their hierarchy and obtains approval for disciplinary sanctions exceeding their scope of authority<br> </p><br><br> <br> Required profile : <p>With a higher education degree (Bac+4), <u><strong>you have a minimum of 4 to 5 years of HR experience in a similar role</strong></u>, ideally in a customer relations center.<br>You have a good understanding of regulations, strong synthesis and analytical skills. Your interpersonal skills and listening ability are essential qualities to successfully carry out your missions.</p><br><br> <br><br> </div>
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<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Offering personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Perfectly master French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are customer satisfaction oriented.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language and technical skills and your personality.<br>2 Phone exchange<br>A first discussion with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to further explore your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
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<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Offering personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Are perfectly fluent in French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Are proficient with digital tools and curious about new technologies.<br>• Enjoy tackling challenges and are focused on customer satisfaction.</p><br><br><p><u><strong>Recruitment Process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, and your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to delve deeper into your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive salary<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal activities and events throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
Customer Advisor (F/M) - Customer Service - Meknes - French / English | Meknès (Morocco)
Customer Service
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<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Offering personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and show curiosity for new technologies.<br>• Enjoy taking on challenges and are customer satisfaction oriented.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.<br>2 Phone call<br>An initial call with a member of the recruitment team to discover Concentrix and validate suitability for the position.<br>3 In-person interview<br>A meeting to delve deeper into your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid El Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary retirement plan after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><ul><li>Responding to customer requests via phone, email, or chat.</li><li>Identifying and resolving problems or complaints to ensure their satisfaction.</li><li>Offering personalized solutions to strengthen customer loyalty.</li><li>Contributing to the continuous improvement of services by sharing customer feedback and needs.</li></ul> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><ul><li>Are perfectly fluent in French, both spoken and written.</li><li>Have excellent communication skills, are organized, independent, and positive.</li><li>Are proficient with digital tools and curious about new technologies.</li><li>Enjoy taking on challenges and are customer satisfaction-oriented.</li></ul><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>Upon receipt of your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, and your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview</p><br><br><p>A meeting to learn more about your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration</p><br><br><ul><li>Language bonus for multilingual profiles</li><li>Performance bonuses</li><li>Regularity bonus starting from the 12th month</li><li>Special Eid Al Adha bonus</li></ul><p><u><strong>Social benefits:</strong></u></p><br><br><ul><li>Beneficial health insurance</li><li>Supplementary pension after one year</li><li>Flexible hours with the possibility of remote work after integration</li><li>Free access to the gym</li><li>Transport provided</li><li>Continuous training programs</li></ul><p><u><strong>Dynamic work environment:</strong></u></p><br><br><ul><li>Internal events and activities throughout the year</li><li>Activities aimed at strengthening team spirit and company culture</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Proposing personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Perfectly master French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are focused on customer satisfaction.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to delve deeper into your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided</p><br><br><p>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><strong>Your mission:</strong></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Proposing personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Have a perfect command of French, both spoken and written.<br>• Possess excellent communication skills, are organized, independent, and positive.<br>• Are proficient with digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are customer satisfaction-oriented.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, and your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the position.<br>3 In-person interview<br>A meeting to deepen your profile and align your ambitions with our company culture.What we offer you:</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration</p><br><br><p>• Language bonus for multilingual profiles</p><br><br><p>• Performance bonuses</p><br><br><p>• Regularity bonus starting from 12 months</p><br><br><p>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
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Company culture : <p><strong>Cosumar</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where human relationships, teamwork and employee support play an important role. This collaborative approach is reinforced by a strong <strong>organizational</strong> dimension, ensuring rigor, efficiency and process reliability. The company also values <strong>performance</strong> and goal achievement, while maintaining openness to <strong>innovation</strong> and continuous improvement. This balance fosters a structured, people-oriented and progress-driven work environment.
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<br> Job : <p>Join a <strong>dynamic company in the agri-food sector</strong>, proudly based in <strong>Sidi Bennour</strong>, as an <strong>Agricultural Advisor</strong>. This is a unique opportunity to use your expertise to serve a growing organization and actively contribute to its success.</p><br><br><p>MISSION:<br>• Provide guidance and disseminate production techniques to farmers<br>• Manage relationships with service providers and oversee agricultural work<br>• Ensure the supply of raw materials to the sugar factory according to the delivery schedule</p><br><br><p>• Support and guide farmers:<br>• Prospect for farmers<br>• Contract with farmers<br>• Recommend inputs to farmers<br>• Monitor the technical management of sugar crops with farmers<br>• Provide technical, financial, and social support to farmers<br>• Collect and process farmer complaints<br>• Manage agricultural work:<br>• Ensure mechanization of cultural operations in farmers' fields<br>• Evaluate the quality of agricultural services<br>• Indebtedness and recovery:<br>• Ensure debt recovery from sowing to harvest<br>• Monitor indebtedness by checking the approved limits in terms of quantity and value of allservices (inputs & work)<br>• Participate in continuous improvement projects:<br>• Propose continuous improvement actions within your area of activity<br>• Participate in improvement projects within your department</p><br><br><p>PERFORMANCE CRITERIA AND INDICATORS:</p><br><br><p><br>• Achievement rate of the acreage program objective<br>• Crop quality and yield<br>• Indebtedness and recovery rate<br>• Compliance with AA procedures<br>• Number of farmer complaints<br>• Quality of relationship with farmers (Survey)<br>• Participation rate in continuous improvement projects </p><br><br> <br> <br> Required profile : <p>You have a Bac+2/3 level education in higher agricultural education.</p><br><br><p>Internship experience in a similar role is required, ideally in the agri-food sector or heavy industry.</p><br><br><p>If you see yourself in this profile and are ready to take on this challenge, do not hesitate to apply quickly using the button "Send my CV to the recruiter" below.</p><br><br> <br><br> </div>