Sales Jobs - Agadir Morocco

<p>LEONI est un fournisseur mondial de produits, de solutions et de services d di s la distribution d nergie et la connectivit dans l industrie automobile. Le Groupe emploie environ 95 000 personnes dans 23 pays et a r alis un chiffre d affaires consolid d environ 3,9 milliards d euros en 2025, hors ancienne division Automotive Cable Solutions.</p> <p>Avec une participation de 74,9 % dans LEONI, LUXSHARE est la fois l actionnaire majoritaire de l entreprise et un partenaire strat gique. LUXSHARE soutient activement le d veloppement et la croissance long terme de LEONI, tout en contribuant son orientation strat gique.</p> <p>La client le de LEONI comprend les principaux constructeurs automobiles mondiaux (OEM), les fabricants de v hicules commerciaux ainsi que les quipementiers automobiles.</p> <p>Rejoignez-nous et contribuez accompagner la transformation du monde automobile.</p> <h4>Description du poste</h4> <ul> <li>Diriger et coordonner les activit s de l' quipe, en veillant l'efficacit du flux de travail et l'accomplissement des t ches dans les d lais impartis.</li> <li> Elaborer et mettre en uvre des plans d'action pour am liorer les performances et la productivit de l' quipe.</li> <li>Optimiser et normaliser les processus nouveaux et existants afin d'am liorer l'efficacit op rationnelle.</li> <li>Contr ler les indicateurs cl s de performance (KPI) et traiter rapidement tout cart.</li> <li>Collaborer avec d'autres d partements pour soutenir la planification des entr es et des sorties et le flux des mat riaux.</li> <li>Mettre en uvre et faire respecter les r gles de s curit , en promouvant une culture de la s curit sur le lieu de travail.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Formation sup rieure quivalente en production, gestion de la cha ne d'approvisionnement ou dans un domaine connexe.</li> <li>Minimum de 3 ans d'exp rience dans un r le de leadership dans un environnement de production ou d'entreposage</li> </ul>

<p><b>POSITION SUMMARY</b></p><p><br></p><p>&nbsp;Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Complete period-end closing procedures and reports as specified. Audit cashier banks periodically according to SOPs. Maintain, distribute, and record petty cash, cashier banks, and contracts. Document, maintain, communicate, and act upon all Cash Variances according to SOPs. Act as liaison between property and armored car service or primary banking institution. Participate in internal, external, and regulatory audit processes and ensure compliance with SOPs. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; ensure that coworkers understand their tasks. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p><b>PREFERRED QUALIFICATION&nbsp;</b></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<br> <p> </p> <strong>Job Summary</strong> <p>We re seeking an experienced Account Executive / High-Ticket Sales Closer with a strong track record of converting qualified opportunities into closed-won deals.</p> <p>This remote sales role is ideal for a confident, commercially driven professional who can take ownership of the full closing process, from conducting discovery calls and product presentations to handling objections, negotiating terms, and confidently asking for the sale.</p> <p>You should have at least 3 years of professional sales experience, including hands-on experience closing high-ticket deals. Experience selling within technology, SaaS, or a related B2B industry is highly preferred.</p> <p> </p><b><br>&nbsp;Key Responsibilities </b><ul> <li>Manage qualified sales opportunities from initial discovery through negotiation and closing.</li> <li>Lead effective discovery calls to understand prospects needs, pain points, budgets, and purchasing motivations.</li> <li>Deliver compelling sales presentations, product demos, and closing calls.</li> <li>Demonstrate value and clearly communicate ROI to potential customers.</li> <li>Confidently address objections related to pricing, timing, competitors, and decision-making.</li> <li>Manage follow-ups and keep deals moving forward throughout the sales cycle.</li> <li>Negotiate commercial terms and consistently drive opportunities toward closing.</li> <li>Keep CRM records up to date, including pipeline, opportunities, and customer details.</li> <li>Work closely with SDRs, marketing, customer success, and other internal teams.</li> <li>Consistently meet or exceed individual sales and revenue targets.</li> <li>Identify ways to improve conversion rates and enhance overall sales performance.</li> </ul><ul> <li>At least 3 years of professional sales experience, preferably in an Account Executive, Sales Executive, Business Development, or Sales Closing role.</li> <li>Proven experience closing high-ticket deals is essential.</li> <li>A demonstrated track record of meeting or exceeding sales targets.</li> <li>Strong skills in discovery, objection handling, negotiation, and closing.</li> <li>Excellent verbal and written English, with strong client-facing communication abilities.</li> <li>Comfortable selling via video calls, phone, email, and other remote communication channels.</li> <li>Experience managing sales pipelines and working with CRM platforms.</li> <li>Strong commercial awareness and the ability to communicate value beyond price.</li> <li>Self-driven, accountable, and motivated to achieve ambitious revenue targets.</li> <li>Experience in Tech, SaaS, software, or other B2B technology sectors is preferred.</li> </ul> <p> <br> Fully remote position with a flexible working environment<br> Partner with fast-growing global companies and innovative products<br> Opportunities to advance into senior sales and leadership positions<br> Performance-driven bonuses and incentives<br> Join a collaborative team with a high-performance sales culture</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>At least 3 years of professional sales experience, preferably in an Account Executive, Sales Executive, Business Development, or Sales Closing role.</li> <li>Proven experience closing high-ticket deals is essential.</li> <li>A demonstrated track record of meeting or exceeding sales targets.</li> <li>Strong skills in discovery, objection handling, negotiation, and closing.</li> <li>Excellent verbal and written English, with strong client-facing communication abilities.</li> <li>Comfortable selling via video calls, phone, email, and other remote communication channels.</li> <li>Experience managing sales pipelines and working with CRM platforms.</li> <li>Strong commercial awareness and the ability to communicate value beyond price.</li> <li>Self-driven, accountable, and motivated to achieve ambitious revenue targets.</li> <li>Experience in Tech, SaaS, software, or other B2B technology sectors is preferred.</li> </ul>

<p><b>Sales Support &amp; Coordination</b></p> <ul> <li>Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans.</li> <li>Work closely with Sales Engineers to translate technical scoping into quote-ready commercial documentation.</li> <li>Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions.</li> <li>Support Account Executives with deal preparation, client coordination and sales follow-up.</li> <li>Schedule and coordinate client demos, onboarding sessions and internal handovers.</li> <li>Support the preparation and distribution of Cloudflare marketing materials and commercial documentation.</li> <li>Track indirect opportunities involving partners and distributors.</li> </ul> <p>Sales &amp; Account Operations</p> <ul> <li>Maintain accurate and up-to-date opportunity and account information within Zoho CRM .</li> <li>Track renewals and coordinate timely preparation and follow-up.</li> <li>Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress.</li> <li>Act as an operational point of contact for client requirements when Account Executives are unavailable.</li> <li>Gather and organise relevant client information ahead of Account Executive or Sales Engineer involvement.</li> <li>Escalate commercial or operational issues to the appropriate sales, technical or partner teams.</li> <li>Ensure quoting and sales activities follow internal processes and approval workflows.</li> </ul> <p>Key Stakeholders</p> <p>You will work closely with: Account Executives on opportunities, client interactions and deal execution. Sales Engineers on technical scoping and professional services requirements. Cloudflare partners and distributors on pricing, approvals and commercial coordination. Sales leadership and delivery operations on pipeline visibility, handovers and execution. The role reports to the Sales Director .</p> <p>Preferred Experience</p> <p>Experience in any of the following would be an advantage: Cloudflare, cybersecurity, cloud or network infrastructure solutions. A technology vendor, reseller, system integrator or distributor environment. Working with Cloudflare partners or distributors such as Mindware. Professional Services quoting and support-plan packaging. Supporting Account Executives and Sales Engineers within a B2B technology sales cycle. Managing renewal calendars, partner coordination and indirect sales opportunities.</p> <p>Working Hours: Alignment with Gulf Standard Time (UAE) required</p> <p>What BRIXIO Offers</p> <p>A fully remote role with exposure across the MENAT region. The opportunity to work within a growing Cloudflare-focused business. Direct collaboration with commercial, technical and delivery teams. Exposure to regional clients, partners and distributors. Career development opportunities across Sales Operations, Partner Enablement and Regional Coordination . A competitive local compensation package.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>2 4 years of experience in Sales Support, Sales Operations, Commercial Coordination or a similar role, ideally within a B2B technology, SaaS, cybersecurity or IT environment .</li> <li>Experience preparing and coordinating quotes, renewals and commercial documentation .</li> <li>Hands-on experience maintaining CRM data and sales pipelines .</li> <li>Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously.</li> <li>Experience coordinating across sales, technical, partner and/or client-facing teams.</li> <li>Fluent Arabic, French and English , both written and spoken.</li> <li>Comfortable working with CRM platforms such as Zoho, Salesforce or HubSpot .</li> <li>Good working knowledge of Microsoft 365 , particularly Excel, Outlook and Word.</li> <li>Strong written communication and attention to detail.</li> <li>A structured, proactive and ownership-driven approach to work.</li> <li>Ability to work full-time in alignment with Gulf Standard Time .</li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sofitel Agadir Thalassa Sea &amp; Spa is a hotel situated between dunes and oceans, offering 173 rooms, 3 restaurants, and a thalassotherapy center. As a member of the Accor group, its core business lies in hotels, restaurants, and accommodations. This hotel combines the French art of living with Arab-Berber hospitality, thus offering exceptional guest experiences.</font></font></p> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font><br> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assignment :</font></font></strong> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sales Director is responsible for planning and managing hotel sales, with the objective of optimizing occupancy rates. Their mission is to maximize revenue and achieve/exceed the hotel's profitability targets.</font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To direct and manage all commercial activities dedicated to groups, walk-in clients and catering/banquets, in order to maximize hotel revenue.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare, process and compile data for commercial strategy, monthly reports, annual objectives, sales budget, forecasts and other reports, in accordance with instructions/requirements.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To study, examine and analyze the competitive environment, market trends, and customer needs and feedback, in order to demonstrate initiative and adapt strategically.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop new programs and strategies, and evaluate the effectiveness of existing programs and strategies.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively participate in sales presentations, site visits, and meetings with clients.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure optimal compliance with the group's audit strategy</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing performance issues that arise within sales and reservation teams</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure that the members of the department are hired, trained, motivated, supervised, advised and promoted as appropriate</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communicating effectively with other departments</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To meet daily with the department to discuss key activities of the moment</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assess changes in customer needs, customer composition, and the competitive landscape, in order to propose necessary operational and product/service changes, where appropriate.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring the satisfaction of hotel employees and customers, while remaining competitive in the market and exceptionally financially successful</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipating and resolving problems with clients and implementing proactive processes aimed at promoting customer satisfaction.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be a source of inspiration for all hotel staff, encouraging them to deliver performances worthy of a luxury establishment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interact positively with all team members to ensure that clients receive the welcome expected of a luxury establishment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead by example by strictly adhering to Sofitel values, brand codes, and guidelines regarding dress and presentation.</font></font></li> </ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A minimum of 3 years' experience in sales management, preferably in the</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">luxury sector</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent general understanding of the hotel industry</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to understand global markets that impact hotel operations</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent decision-making skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication skills, both oral and written.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to train team members and develop their skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work effectively in a team and a sense of initiative</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent organizational skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Computer skills (word processing, spreadsheet and presentation software)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language skills according to the hotel's needs</font></font></li></ul>

<p><strong style="font-size: 11px;">Job Summary</strong></p><p>We re looking for an experienced Sales Development Representative to support pipeline growth through targeted outbound outreach. In this fully remote role, you ll engage B2B prospects, identify new business opportunities, and book qualified meetings for clients across a range of industries.</p> <p>You ll play a key role at the front end of the sales process by making calls, executing outbound campaigns, and building relationships that develop into genuine revenue opportunities. This position is ideal for someone with solid cold-calling experience, excellent English communication skills, and the confidence to engage prospects across US and European markets.</p> <p> </p><b><br>&nbsp;Key Responsibilities </b><ul> <li>Make 100+ outbound cold calls daily to prospects across various industries.</li> <li>Follow established scripts while tailoring conversations to engage potential leads.</li> <li>Qualify prospects against set criteria and schedule meetings for Account Executives.</li> <li>Maintain accurate lead records and update prospect information in the CRM (e.g., HubSpot, Salesforce).</li> <li>Work closely with sales leadership to refine and improve outreach strategies.</li> <li>Achieve daily and weekly activity goals, including call volume, conversion rates, and meetings booked.</li> <li>Regularly test scripts, email subject lines, and outreach cadences to boost conversion rates.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Proven track record in <strong>B2B lead generation and outbound cold calling</strong> </li> <li>A stable internet connection and professional home setup </li> <li>Comfortable making 100+ calls daily </li> <li>Strong verbal communication and objection-handling skills in English </li> <li>Results-driven, coachable, and highly organized </li> <li>Experience with tools like CRMs, dialers, LinkedIn Sales Navigator, and email automation</li> </ul>

<p><b>Sales Professionals</b></p><p>2 openings</p><p><br></p><p>Drive property sales and client relationships across two of IBP's key international markets.</p>

<p>The Design Firms Solutions Consultant role is about value-creation on opportunities with our customers (design firms, contractors and End-Users), design solutions that deliver differentiated value, support the business case behind every proposal, and grow into a trusted advisor for our key accounts. This is a consultative, customer-facing role at the intersection of technology, business strategy, and sales ideal for someone who wants to move beyond product expertise into shaping how customers run their operations. You will work closely with Sales, System Architects, Project Teams, and the wider Value Chain (EPC and System Integrator partners) to turn customer challenges into quantified, fundable transformation roadmaps. The targeted segments for this role are Water and Wastewater, Mining, Transportation, Datacenters and Smart Buildings</p><h4>What You'll Do</h4><ul><li>Use your expertise in customer processes and apply Schneider Electric technology to solve real operational problems, building a convincing, quantified business case for change.</li><li>Partner with Sales to define the account solution approach and co-build a customer transformation roadmap.</li><li>Support Partners and System integrators in shaping the value proposition and technical offers for targeted opportunities, including conceptual design of differentiated, complex solutions.</li><li>Orchestrate Proof of Value / Proof of Concept engagements with customers.</li><li>Identify and generate new business opportunities within existing and prospective accounts.</li><li>Following deployment, support Sales in tracking outcomes and discussing measured impact with the customer.</li></ul><h4>Who You'll Work With</h4><ul><li>End-Users: senior leaders, and operational managers.</li><li>Sales teams and Key Account Managers</li><li>System Architects and Project Tendering Teams.</li><li>Value Chain partners: EPCs, Partners and Systems Integrators.</li><li>Industry associations, independent industry experts, and technology partners.</li></ul><h4>What We're Looking For</h4><h5>Core Competencies</h5><ul><li>Strong understanding of customer systems and ecosystems, and the ability to translate that understanding into how customers run their business processes and applications in at least two of the following targeted segments: Water and Wastewater, Mining, Transportation, Datacenters and Smart Buildings</li><li>At least ten years experience with design firms to design a clear blueprint for a solution and a credible strategy for building and deploying it.</li><li>Confidence engaging customers in business-value conversations not just technical ones including presenting and defending a roadmap.</li><li>Ability to lead internal teams and stakeholders to deliver new solutions and support strategic priorities.</li></ul><h5>Profile &amp; Personal Attributes</h5><ul><li>Excellent external communication skills, with high customer empathy</li><li>Excellent French and English language</li><li>Strong technical credibility and an established professional reputation within Design Firms Community</li><li>Strong technical understanding of country standards and regulations</li><li>Strong connection base with major Design Firms and EPC s</li><li>Business acumen and strategic thinking comfortable moving between technical detail and executive-level business cases.</li><li>Passionate, resilient, and self-driven; comfortable operating with a degree of ambiguity in a consultative, opportunity-generating role.</li></ul><h4>What's in it for me?</h4><ul><li>Meaningful work where your expertise directly impacts customer success and business results</li><li>Access to innovative technology solutions and comprehensive training resources</li><li>Autonomy to manage your territory and shape your approach to achieving goals</li><li>Collaborative culture that values professional growth and continuous learning</li><li>Bring your sales talent to a team that's ready to support your success apply today!</li></ul><p>Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It s more than just pay and benefits it s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h4>What We're Looking For</h4><h5>Core Competencies</h5><ul><li>Strong understanding of customer systems and ecosystems, and the ability to translate that understanding into how customers run their business processes and applications in at least two of the following targeted segments: Water and Wastewater, Mining, Transportation, Datacenters and Smart Buildings</li><li>At least ten years experience with design firms to design a clear blueprint for a solution and a credible strategy for building and deploying it.</li><li>Confidence engaging customers in business-value conversations not just technical ones including presenting and defending a roadmap.</li><li>Ability to lead internal teams and stakeholders to deliver new solutions and support strategic priorities.</li></ul><h5>Profile &amp; Personal Attributes</h5><ul><li>Excellent external communication skills, with high customer empathy</li><li>Excellent French and English language</li><li>Strong technical credibility and an established professional reputation within Design Firms Community</li><li>Strong technical understanding of country standards and regulations</li><li>Strong connection base with major Design Firms and EPC s</li><li>Business acumen and strategic thinking comfortable moving between technical detail and executive-level business cases.</li><li>Passionate, resilient, and self-driven; comfortable operating with a degree of ambiguity in a consultative, opportunity-generating role.</li></ul>

<p>Provides relevant information about competition, customers and market development for all affected parties and support the development of the account plan Checks and tracks customer requirements, RfQ pre-conditions and customer project portfolio development in order to identify and verify potential new opportunities Negotiates product changes with the customer and collect purchase orders from customers for administration by sales support Delivers relevant input for strategic business planning, develops measures for margin improvements and negotiates these Supports negotiation preparation and documentation for arbitration of customer volume/demand in order to optimize production costs (S&amp;OP and MPS) is needed Collects from customer feedback and relevant data and collects in cases of improvement needs/ escalation the status of measures/escalations LEONI internally for tracking Identifies and categorizes customer claims together with all relevant stakeholders</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s or Master s degree in Business Administration, Sales, Marketing, Engineering, or Industrial Management A technical background combined with business education is a strong plus First exposure to B2B environments , ideally in industrial, automotive, or manufacturing sectors Fluent in French and English (mandatory) Good command of MS Excel, PowerPoint , and CRM tools</p>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Functions as the property s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand s business strategy and focuses on the execution of financial activities and the delivery of desirable financial results.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Engaging in Strategic Planning and Decision Making</strong> </p> <p>Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</p> <p>Analyzes information, forecasts sales against expenses and creates annual budget plans.</p> <p>Compiles information, analyzes and monitors actual sales against projected sales.</p> <p>Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.</p> <p>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</p> <p>Thinks creatively and practically to develop, execute and implement new business plans</p> <p>Creates the annual operating budget for the property.</p> <p>Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.</p> <p>Implements a system of appropriate controls to manage business risks.</p> <p>Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.</p> <p>Analyzes financial data and market trends.</p> <p>Leads the development and implementation of a comprehensive annual business plan which is aligned with the company s and brand s strategic direction.</p> <p>Provides on going analytical support by monitoring the operating department s actual and projected sales.</p> <p>Produces accurate forecasts that enable operations to react to changes in the business.</p> <p> </p> <p> <strong>Leading Finance Teams </strong> </p> <p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p>Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.</p> <p>Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.</p> <p>Oversees internal, external and regulatory audit processes.</p> <p>Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.</p> <p>Conducts annual performance appraisals with direct reports according to standard operating procedures.</p> <p> </p> <p> <strong>Anticipating and Delivering on the Needs of Key Stakeholders</strong> </p> <p>Attends meetings and communicating with the owners, understanding the priorities and strategic focus.</p> <p>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</p> <p>Advises the GM and executive committee on existing and evolving operating/financial issues.</p> <p>Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</p> <p>Demonstrates an understanding of cash flow and owner priorities.</p> <p>Manages communication with owners in an effective manner.</p> <p>Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements.</p> <p>Facilitates critique meetings to review information with management team.</p> <p> </p> <p> <strong>Developing and Maintaining Finance Goals</strong> </p> <p>Ensures Profits and Losses are documented accurately.</p> <p>Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</p> <p>Submits reports in a timely manner, ensuring delivery deadlines.</p> <p>Develops and supports achievement of performance goals, budget goals, team goals, etc.</p> <p>Improves profit growth in operating departments.</p> <p>Reviews audit issues to ensure accuracy.</p> <p>Monitor the purchasing process as applicable.</p> <p> </p> <p> <strong>Managing Projects and Policies </strong> </p> <p>Generates and provides accurate and timely results in the form of reports, presentations, etc.</p> <p>Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures.</p> <p>Ensures that the P&amp;L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).</p> <p>Ensures compliance with management contract and reporting requirements.</p> <p>Ensures compliance with standard and local operating procedures.</p> <p>Ensures compliance with standard operating procedures.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities</strong> </p> <p>Ensures team members are cross-trained to support successful daily operations.</p> <p>Ensures property policies are administered fairly and consistently.</p> <p>Ensures new hires participate in the department s orientation program.</p> <p>Ensures new hires receive the appropriate new hire training to successfully perform their job.</p> <p>Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.</p> <p>Conduct performance review process for employees.</p> <p>Participates in hiring activities as appropriate.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> 4-year bachelor's degree in Finance and Accounting or related major; 3 years experience in the finance and accounting or related professional area.</p> <p>OR</p> <p> Master's degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area.</p>

<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Company description</font></font><br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sofitel Marrakech Palais Imperial &amp; Spa, a jewel of Moroccan hospitality, embodies luxury and elegance in the heart of vibrant Marrakech. Part of the prestigious Accor group, this five-star hotel offers an unforgettable experience blending French refinement with Moroccan charm. Nestled amidst lush gardens, just steps from the city's famous historical sites, the Sofitel Marrakech Palais Imperial &amp; Spa is renowned for its top-tier service, attention to detail, and commitment to culinary excellence.</font></font></p> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font><br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The reservation agent is responsible for managing reservation requests (telephone, email, online platforms), ensuring a warm and professional welcome, in compliance with the quality standards of Sofitel and the Accor group.</font></font></p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond to individual or group booking requests by phone, email or booking system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide accurate information on rates, room types, hotel services and current offers.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and update reservations in the computer system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the modifications, cancellations, guarantees and payment conditions of reservations.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply sales and yield management procedures.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in maximizing occupancy rates and revenue per room.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide customer service in accordance with Sofitel standards (luxury, elegance, quality).</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborate closely with the Reception, Sales, Revenue Management and Concierge departments.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect the rules of confidentiality and security of customer data.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</font></font></p> </li> </ul> <br><br><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in computer booking tools</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills (in French, English required, other languages ​​a plus)</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the high-end/luxury hotel sector</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service skills are highly developed.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent presentation and diction</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisation, discretion</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, proactivity and adaptability</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stress and priority management</font></font></p> </li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">-Strategy and marketing plan: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the development of the annual marketing plan and ensure the deployment of local, regional, and international campaigns. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adapt the brand's marketing direction to the local context, while preserving the consistency of the Sofitel identity. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Propose creative and innovative actions in line with the establishment's luxury positioning.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication and content:</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the creation of editorial, visual, and audiovisual content for digital media and other communication channels. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the quality, timeliness, and consistency of content published on the website, social media, and marketing platforms. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that messages, visuals, and campaigns adhere to brand guidelines and standards. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborate with external agencies and service providers to guarantee the quality of deliverables and the consistency of communication.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promoting Offers and Experiences: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design and implement campaigns to promote the hotel's rooms, restaurants, events, spa, and experiences. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Work in coordination with the Sales and Revenue Management teams to improve the visibility of offers and support sales objectives. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize and manage press trips, press tours, photo shoots, and video shoots necessary for content production.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer Experience and Internal Coordination: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather customer feedback and expectations to identify opportunities for improvement and enhancement of the experience. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborate with operational departments to ensure the relevance of campaigns and the quality of the experiences highlighted. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure regular coordination with internal teams and guarantee the smooth flow of marketing information.</font></font></p><p> </p><p> </p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of marketing, communication, and digital marketing fundamentals. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to develop and manage multichannel marketing campaigns. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to analyze results and leverage performance indicators. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent action-oriented skills, creativity, and attention to detail. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to coordinate multiple projects and meet deadlines. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interpersonal skills, team spirit, and ability to work with internal and external stakeholders. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Demonstrated sensitivity to the codes of luxury hospitality and respect for brand identity.</font></font></p>

<p><strong>JOB SUMMARY</strong></p> <p></p> <p>The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p> <p></p> <p><strong>CORE WORK ACTIVITIES</strong></p> <p></p> <p><strong>Managing Quality Assurance Goals</strong></p> <p>Coaches managers on adopting the Total Quality Management leadership style.</p> <p>Conducts monthly audit to ensure compliance with company and brand standards</p> <p>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p>Directs property quality efforts to address critical customer requirements.</p> <p>Assists with regional and/or company-wide implementation of company best practices.</p> <p>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</p> <p></p> <p><strong>Managing Quality Tools</strong></p> <p>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</p> <p>Uses data collection methods to compile, display, track, and analyze defect trends.</p> <p>Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p>Analyzes issues and identifies trends.</p> <p></p> <p><strong>Managing the Guest Experience</strong></p> <p>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p>Responds to and handles guest problems and complaints.</p> <p>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Experience</strong></p> <p>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<p><strong>JOB SUMMARY</strong></p> <p></p> <p>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p> <p></p> <p><strong>CORE WORK ACTIVITIES</strong></p> <p></p> <p><strong>Managing Profitability</strong></p> <p> Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p> Analyzes service issues and identifies trends.</p> <p> Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p> Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p></p> <p><strong>Managing Revenue Goals</strong></p> <p> Monitors hotel operations sales performance against budget.</p> <p> Reviews reports and financial statements to determine hotel operations performance against budget.</p> <p> Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</p> <p> Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p> <p></p> <p><strong>Leading Operations and Department Teams</strong></p> <p> Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</p> <p> Develops systems to enable employees to understand guest satisfaction results.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p></p> <p><strong>Managing the Guest Experience</strong></p> <p> Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p> Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</p> <p></p> <p><strong>Managing and Conducting Human Resources Activities</strong></p> <p> Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).</p> <p> Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</p> <p> Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</p> <p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p> <p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p> <p> Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</p> <p> Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p> <p></p> <p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Experience</strong></p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written fluency. Excellent argumentation skills. Commercial logic. Genuine listening skills. Demonstrated empathy. Experience required. Experience in telemarketing is desirable (inbound calls).</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p>The Role As BRIXIO continues to grow, we are looking for a Customer Success &amp; Renewals Manager to take ownership of the commercial health and long-term development of our managed service and support portfolio. This is not a technical support or project management position. Your focus begins where implementation projects transition into long-term client relationships. You will own renewals, retention, account health and the conversion of completed projects into ongoing support and managed services . You will develop a clear understanding of every account in your portfolio: the value being delivered, the health of the relationship, upcoming renewals, potential risks and opportunities for further development. This is a newly created role with genuine ownership. You will have the opportunity to build the processes, governance and structure behind BRIXIO's customer success and renewal function. What You Will Own Renewals &amp; Retention Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts. Lead renewal planning and client conversations early enough to enable proactive decision-making. Use subscription renewals as an opportunity to review usage, entitlement, service requirements and potential managed-service needs. Maintain accurate renewal forecasts across the portfolio. Build and maintain an account-health view using service performance, ticket trends, incidents, consumption and stakeholder engagement. Identify accounts at risk and coordinate recovery plans with the relevant operational teams. Review lost renewals and ensure relevant insights are captured and acted upon. Project-to-Service Conversion Own the conversion of completed Cloudflare implementation projects into ongoing support and managed-service relationships. Work with Delivery Managers at project closure and hypercare exit to identify and progress conversion opportunities. Maintain a structured pipeline of conversion opportunities, with clear status and next actions. Develop commercial proposals in collaboration with the Sales Director and operations teams. Actively manage prepaid and on-demand professional services contracts to support utilisation, client value and future renewal. Client Governance &amp; Account Health Prepare and lead Quarterly Business Reviews for major accounts, covering value delivered, service performance, roadmap, risks and next steps. Establish an appropriate governance rhythm for mid-sized and smaller accounts. Maintain a portfolio dashboard providing clear visibility of account health, renewal status, risks and conversion performance. Maintain appropriate account segmentation and adjust it as client relationships grow or evolve. Account Growth Identify expansion opportunities based on genuine client needs and signals such as traffic growth, new applications, evolving security requirements, additional business units or service consumption. Qualify opportunities and work with the sales team to progress them, while directly managing smaller opportunities where appropriate. Keep clients informed of relevant Cloudflare capabilities in a consultative and credible way. Commercial Operations &amp; Collaboration Work across BRIXIO's international organisation, collaborating with operations and support, sales, architecture, pre-sales and finance teams. Maintain accurate account, renewal and pipeline information within Zoho CRM and BrixioOne . Establish scalable processes and ways of working for a newly created function. Bring structure and visibility to the portfolio as BRIXIO continues to grow. Your First 90 Days Your initial priorities will be clearly defined: Portfolio baseline: establish the position of every managed service and support contract, including value, renewal date, account health, stakeholders and risk. Renewal calendar: create a consolidated 12-month view of Cloudflare subscription and BRIXIO service renewals. Conversion pipeline: review recently completed and closing implementation projects and build a qualified project-to-service conversion pipeline. Service consumption: take ownership of prepaid and on-demand service contracts and improve utilisation. Governance: establish the Quarterly Business Review cycle and reporting structure for major accounts. What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate. Self-directed and comfortable building structure where no established playbook currently exists.</p>

<p>The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</p><p><br></p><p>Receive incoming calls from customers</p><p>Actively listen to the speakers</p><p>Identify their needs, analyze their requests and guide them</p><p>Maintaining the highest quality of customer service</p><p>To ensure the achievement of the project's quantitative and qualitative objectives.</p><p>Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</p><p><br></p><p>Desired profile</p><p>&nbsp;</p><p><br></p><p>Perfect command of the French language, with good fluency in both spoken and written French.</p><p>Excellent argumentative skills.</p><p>Business logic.</p><p>A genuine sense of listening.</p><p>Unwavering empathy.</p><p>Experience required</p><p>&nbsp;</p><p><br></p><p>Experience in telemarketing is desirable (Inbound calls)</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>