School Management jobs - Agadir Morocco

<p> <strong>Summary of the Role</strong> </p> <p>Monitoring the social media properties of the Company's clients as assigned by the Company, which includes reviewing and processing the content and data on those properties (including moderating, classifying, responding to and engaging with comments, messages and other content) in accordance with the Company's guidelines for the assigned properties, through the application developed by the Company and any other tools designated by the Company, and escalating (i.e. informing) the Company's designated contact of possible social media crises on the clients' social media properties.</p> <p> <strong>Your responsibilities include:</strong> </p> <ul> <li>Responding to public comments with strong judgment, context awareness, and the right brand tone</li> <li>Managing direct messages (DMs) and private support conversations end-to-end</li> <li>Using a CRM to review customer history, track cases, and document outcomes clearly</li> <li>Supporting common customer service needs including:</li> <li>Account and login support</li> <li>Subscription, billing, refunds, and cancellations</li> <li>Retention-style conversations (when appropriate)</li> <li>Access, download, install, or it s not working troubleshooting</li> <li>Providing basic product guidance and technical triage, escalating when needed</li> <li>Using AI-assisted drafting tools to respond faster while ensuring every message is accurate, empathetic, and safe before sending</li> <li>Following established escalation paths for high-risk issues, sensitive topics, and VIP situations</li> <li>Contributing to consistent quality across shifts (tone, accuracy, decision-making)Company Description</li></ul><p>French Bilingual | English | Remote | Morocco | Social Media | Content Moderation | Customer Service | Global team </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Here s What You Will Need:</strong> </p> <ul> <li>A High School Diploma or equivalent</li> <li>2+ years of experience in social care, community management, CX support, or digital customer service</li> <li>Strong verbal communication &amp; writing skills (friendly, clear, and socially native)</li> <li>Comfort handling customer issues like billing, subscriptions, access problems, and troubleshooting</li> <li>Comfortable working independently and proactively finding answers and resources</li> <li>Calm under pressure and confident in high-visibility comment sections</li> <li>Organized, accountable, and consistent </li> <li>Fluent in English both written and oral</li> <li>Near native Fluency in French</li> <li>General knowledge and interest in various social media platforms </li> <li>A good working home environment with a stable internet connection</li> <li>The ability to work an 8-hour shift on a rotating shift schedule</li> </ul> <p> <strong>Nice to have:</strong> </p> <ul> <li>Familiarity with creative or technical digital products (design, photo/video editing, productivity tools, generative AI tools)</li> <li>Experience working within a CRM, or social tools such as Sprout, Sprinklr etc. </li> <li>Experience supporting subscription-based or SaaS products</li> <li>Experience with moderation and customer engagement in high-volume social environments</li></ul>

<p><b>Description </b><em><b>Position</b> at SEWS CABIND MAROC</em></p><p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Multinational automotive equipment company</font></font></b></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for talented individuals passionate about innovation, quality and sustainable development.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of strengthening our teams at our Jorf Lasfar site, we are recruiting a </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Human Resources Manager</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Bac+4/5 in Human Resources Management, Social Law, Management or equivalent.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Proven experience in a generalist HR role, ideally in an industrial environment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Good command of labor legislation and key HR processes: recruitment, training, HR development and social relations management.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Experience in the automotive sector is an asset.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Leadership, listening skills and excellent communication skills.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Rigor, autonomy, organizational skills and ability to support change.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- My mastery of office tools and HR indicators.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Whether you are a recent graduate or an experienced professional, we are looking for committed, rigorous individuals ready to take on new challenges in a dynamic environment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Boost your career, ride towards the future with us!</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Location: El Jadida </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Application: please send your CV to </font></font><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">[email protected]</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> specifying the job title.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">#eljadida #automotive #Morocco</font></font></p>

<p><br> <strong>Position:</strong> <br>Marketing Manager<br> <br> <strong>Summary:</strong> <br>We are looking for a highly experienced Marketing Manager to join our team at one of our clients in Morocco. <br> <br> <strong>Responsibilities:</strong> <br> Develop and implement marketing strategies to achieve business objectives.<br> Manage and coordinate cross-functional teams to execute marketing campaigns.<br> Analyze market trends and customer insights to inform marketing decisions.<br> Create compelling content for various marketing channels including social media, email, and print.<br> Monitor and report on the performance of marketing initiatives.<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor or Master's degree in Marketing, Business Administration, or a related field<br> Minimum 5 years of experience in a similar role<br> Strategic planning<br> Campaign management<br> Content creation<br> Data analysis<br> Team leadership<br></p>

<p> <strong>Job summary:</strong> </p> <p>The Morocco Innovation and Evaluation Lab (MEL) is looking to hire a Senior Research Associate (SRA) to coordinate its research efforts to foster a culture of evidence-based policymaking in Morocco.</p> <p>The Senior Research Associate will support the implementation of an impact evaluation conducted by a team of international researchers in partnership with the UM6P- OCP ecosystem. This position will be based in our offices at the University Mohammed VI Polytechnic campus in Rabat.</p> <p> <strong>About the Morocco Innovation and Evaluation Lab (MEL):</strong> </p> <p>The MEL is a collaboration between the University Mohammed VI Polytechnic (UM6P), the Abdul Latif Jameel Poverty Action Lab (J-PAL) at the Massachusetts Institute of Technology and the Harvard Center for International Development (CID). The Morocco Innovation and Evaluation Lab emerged from the Morocco Employment Lab, an initiative that was launched in 2020 in partnership with the Millennium Challenge Account - Morocco Agency (MCA-Morocco) and hosted by the Policy Center for the New South. With the support of Community Jameel, the lab is expanding its work beyond employment into sectors such as education, social protection, firm growth, agriculture, and environment.</p> <p>The MEL works in close collaboration with the public, private, NGO, and philanthropic sectors in Morocco to conduct evaluations that speak to their priorities and share rigorous evidence to inform their decisions.</p> <p> <strong>About the position:</strong> </p> <p>The position offers a unique opportunity for the Senior Research Associate to support the research infrastructure of the Morocco Innovation and Evaluation Lab and assist the research project in the design and implementation of impact evaluations as well as data collection, management, and analysis, in an organization undertaking cutting-edge development research. </p> <p>The Senior Research Associate will be directly supervised by the MEL s Director and the Research Manager. The Senior RA will work closely with senior staff from J-PAL and CID, academic researchers and other field staff to perform a variety of research tasks. </p> <p>This research project is a qualitative pilot study designed to inform the development of a full randomized controlled trial (RCT) aimed at strengthening equity in 1337's admissions process. It is conducted by affiliated and international researchers, including<strong> Esther Duflo (MIT), Bruno Crepon (ENSAE), Rema Hanna (Harvard University), Florencia Devoto (UM6P), and Kamil Kohen (Paris School of Economics).</strong> </p> <p> <strong>Key Responsibilities:</strong> </p> <p>The Senior Research Associate is responsible for the supervision of the project and its successful implementation in the field, which includes:</p> <ul> <li>Propose and, as appropriate, implement innovations in the different stages of a project in coordination with Principal Investigators;</li> <li>Maintain and grow effective relationships with partner organizations;</li> <li>Oversee and lead the field research activities, including the implementation of the evaluation, according to the research design in coordination with partners;</li> <li>Supervise a maximum of two Research Associates working on the projects;</li> <li>Assist with hiring survey firms, including drafting terms of reference;</li> <li>Liaising with field staff running the evaluations and collaborating with them including travel to research field sites;</li> <li>Conduct background research in conjunction with field research activities;</li> <li>Designing survey questionnaires, conducting qualitative research, refining study design and surveying instruments;</li> <li>Supervise in person or phone data collection and ensure the good quality of the data;</li> <li>Assist with the preparation of administrative databases;</li> <li>Assist with data cleaning and preliminary data analysis; and</li> <li>Any other work assigned by Principal Investigators.</li> </ul> <p>He/she will also be responsible for ensuring good communication and organization on a daily basis:</p> <ul> <li>Facilitate, strengthen and maintain effective and efficient communication as the primary contact point with Principal Investigators;</li> <li>Provide periodic updates on project activities to PIs and subject experts;</li> <li>Participate in the planning and design of any outreach activities;</li> <li>Ensure that project activities are on schedule and prepare project update reports according to agreements with funders and partners.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <strong>Education</strong> <ul> <li>A Master's Degree in economics, public policy, mathematics, statistics or related technical fields including training in microeconomics, econometrics, statistics, and advanced mathematics;</li> <li>Graduate-level coursework in economics is a plus.</li> </ul> </li> <li> <strong>Experience</strong> <ul> <li>Minimum 3 years of relevant experience, including 2 years of research experience;</li> <li>Experience with STATA and/or R data analysis software is a must; experience interpreting data analysis; experience with academic writing;</li> <li>Experience with budget management is a plus;</li> <li>Experience with living in Morocco is a strong advantage.</li> </ul> </li> <li> <strong>Skills</strong> <ul> <li>Very strong quantitative, organisational, and communication skills are necessary;</li> <li>Fluency in French and in English. Arabic command is a strong advantage;</li> <li>Flexible, self-motivating, able to manage multiple tasks efficiently, and a team player;</li> <li>Demonstrated ability to manage high-level relationships with partner organisations;</li> <li>Familiarity with evaluation methods and randomized controlled trials preferred;</li> <li>Ability to work under pressure and meet deadlines.</li> </ul> </li> </ul>

<b>About the Opportunity </b> <p> </p>The Operations Department is accountable to fulfill Driscoll s demand for fruit and the respective demand for plant material, innovation and research on plants, systems and techniques that can generate added value throughout the supply chain from plants to consumer Delight.<br> <br>As part of the Operations Department, the Lead Nursery Supervisor will focus on the proper execution of field tasks to grow the best plants for our growers, ensuring on time, in full deliveries with the required qualities while gaining knowledge around our genetics to bring value to the entire region and enterprise.<br> <br>This position will be based in Sidi Bouknadel, Morocco.<p> </p> <p> </p> <b> </b> <b>Responsibilities</b> <p> Work with the Nursery Manager to implement best-growing practices and ensure the plants are grown to the highest possible standard</p> <p> Strive to innovate and adapt new growing techniques to improve the quality of the plants</p> <p> Supervising field tasks and leading the team of field workers</p> <p> Task and labor planning</p> <p> Keep track of relevant records, making sure that the equipment in the field is in working order, monitoring mechanical repairs so that they are carried out on time</p> <p> Support the Nursery Manager on the planning aspect to generate a clear work strategy for farming each crop each week</p><p><strong>Desired Candidate Profile</strong></p><p> Bachelor s degree preferred<br> 3-5 years of experience in horticulture and people management required <br> Experience with berry crops and substrate production is preferred<br> Experience with horticulture crops <br> Plant nursery experience<br> 3-5 years people management experience required<br> Leadership skills<br> Language skills: English preferred, French Required<br> Ability to navigate in the complexity of a large farming operation within the company<br> Excellent communication skills, both verbal and written<br> Customer oriented, Service mindset<br> Experience building and maintaining relationships<br> Strong problem-solving skills<br> Perform under pressure<br> Analytical skills<br> Pro-active attitude<br> Self-starter and work independently</p>

<p><b>About the Opportunity </b></p><p></p><p>The Operations Department is accountable to fulfill Driscoll s demand for fruit and the respective demand for plant material, innovation and research on plants, systems and techniques that can generate added value throughout the supply chain from plants to consumer Delight.<br><br>The Nursery Administrative Assistant II will support the local nursery team and facility with various administrative tasks to ensure smooth operations.<br><br>This position will be based in Sidi Bouknadel, Morocco.</p><p></p><p></p><b></b><b>Responsibilities</b><p><i> Finance Support:</i></p><p>o Collaborate with the finance department to monitor and process invoices</p><p>o Maintain accurate records of financial transactions related to nursery operations</p><p>o Assist in budget tracking and financial reporting</p><p><i> Human Resources Liaison:</i></p><p>o Coordinate with HR for the recruitment and onboarding of administrative and nursery workers</p><p>o Maintain employee records, including attendance, timekeeping, and leave management</p><p>o Assist in the administration of benefits and other processes</p><p><i> Administrative Support:</i></p><p>o Manage general administrative tasks, including filing data entry, and document preparation</p><p>o Communicate effectively with internal and external stakeholders</p><p>o Ensure efficient procurement processes for necessary suppliers</p><p><i> Nursery Manager Support:</i></p><p>o Act as a point of contact between the nursery manager, supervisor, and administrative staff</p><p>o Assist in coordinating and scheduling meetings and appointments</p><p>o Provide administrative support for day-to-day nursery operations</p><b></b><p><strong>Desired Candidate Profile</strong></p><p> Bachelor s degree in business administration, Finance, or a related field (or equivalent work experience)<br> Proven experience in administrative roles, preferably in a nursery or agricultural setting<br>o 3 Years experience in similar position<br>o Office support experience<br> Experience working in Human Resources setting<br> Foreign Language skills required: French and English </p>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Lead and inspire all departments to deliver outstanding service and operational excellence.</li> <li>Direct the overall management and strategic direction of the property ensuring all departments align with key objectives</li> <li>Ensure compliance with Accor standards and local regulations.</li> <li>Ensure that KPI s goals are met</li> <li>Manage budgets, financial reporting, and cost controls.</li> <li>Foster a culture of teamwork, training, and professional development.</li> <li>Build and maintain strong relationships with guests, partners, and owner</li> </ul> <br> Qualifications <br> <p> <strong>Qualifications:</strong> </p> <ul> <li>Proven experience as a General Manager </li> <li>Strong financial skill and operational expertise.</li> <li>Exceptional leadership, communication, and interpersonal skills.</li> <li>Ability to drive results while maintaining high service standards.</li> <li>Fluency in English, French &amp; Arabic. Multilingual skills are a plus.</li> <li>Degree in Hospitality Management or related field preferred.</li> </ul> <br> Additional Information <br> <p> <strong>Why Join Us?</strong> </p> <ul> <li>Work in an inspiring luxury environment with a dedicated and passionate team.</li> <li>Opportunities for career growth and professional development within ACCOR</li> </ul> We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Our Brands include: -Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea &amp; spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1<p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications:</strong> </p> <ul> <li>Proven experience as a General Manager </li> <li>Strong financial skill and operational expertise.</li> <li>Exceptional leadership, communication, and interpersonal skills.</li> <li>Ability to drive results while maintaining high service standards.</li> <li>Fluency in English, French &amp; Arabic. Multilingual skills are a plus.</li> <li>Degree in Hospitality Management or related field preferred.</li> </ul>

<p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Lead and inspire all departments to deliver outstanding service and operational excellence.</li> <li>Direct the overall management and strategic direction of the property ensuring all departments align with key objectives</li> <li>Ensure compliance with Accor standards and local regulations.</li> <li>Ensure that KPI s goals are met</li> <li>Manage budgets, financial reporting, and cost controls.</li> <li>Foster a culture of teamwork, training, and professional development.</li> <li>Build and maintain strong relationships with guests, partners, and owner</li> </ul> <br> <p> <strong>Why Join Us?</strong> </p> <ul> <li>Work in an inspiring luxury environment with a dedicated and passionate team.</li> <li>Opportunities for career growth and professional development within ACCOR</li> </ul> We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Our Brands include: -Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea &amp; spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1<p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications:</strong> </p> <ul> <li>Proven experience as a General Manager </li> <li>Strong financial skill and operational expertise.</li> <li>Exceptional leadership, communication, and interpersonal skills.</li> <li>Ability to drive results while maintaining high service standards.</li> <li>Fluency in English, French &amp; Arabic. Multilingual skills are a plus.</li> <li>Degree in Hospitality Management or related field preferred.</li> </ul>

<p> <strong>Responsibilities:</strong> <br> Coordinate and book cycling and trekking guides, conducting pre-departure briefings on<br>group specifics.<br> Make reservations with local suppliers, delegating to the Reservations Officer where<br>applicable.<br> Facilitate seamless communication from field to office to agent through guide briefings and<br>debriefings.<br> Coordinate inspection trips, generate reports, and assist with new itinerary development.<br> Collaborate with guides, Ops teams, Travel Consultants, and suppliers to address quality<br>issues and complaints proactively.<br> Actively monitor in-country trips and follow up on confirmed adventure activities.<br> Assist guides at trip completion with finalizing trip details, extra costs, and accounting<br>reconciliation.<br> Ensure all EXO Adventure guides hold annual CPR and first aid certification and carry fully<br>stocked first aid kits.<br> Oversee safety systems, emergency plans, and 24/7 client/guide emergency support.<br> Manage and monitor equipment, spares, bike storage, and maintenance (bikes, helmets,<br>kayaks, etc.) to ensure gear meets EXO standards.<br> Supervise mechanics and storage staff to maintain a clean, secure storage area and ensure<br>optimal equipment condition on all trips.<br> Conduct regular stock takes of all assets and submit monthly reporting on spares usage.<br> Review ops systems to ensure they are tailored to the unique challenge of your country so<br>that each departure meets the EXO Adventure operational standards.<br> Exceed agent expectations through outstanding trip quality and customer service.<br> Perform other duties as requested by management.<br> <br> <br> </p> <p> <strong>Qualifications:</strong> </p> <p> Bachelor s Degree in Tourism or related field</p> <p> At least 3 years experience in tourism industry is required, Adventure Travel background would</p> <p>be highly appreciated</p> <p> Excellent knowledge of tourism in destination</p> <p> Preferably good network connections within other travel services suppliers in destination</p> <p>(Hotels, restaurants, Airlines, etc.)</p> <p> Attention to details, responsibility and self-motivation</p> <p> <strong>Skills:</strong> </p> <p> Good cross cultural communication &amp; negotiation skills in English (both written &amp; spoken), and</p> <p>other languages is a plus.</p> <p> High level of personal presentation</p> <p> Team spirit, good organizational skills and ability to work under pressure</p> <p> Good computer literacy, including MS Office, Google Workspace (Sheets, Docs, etc.) and route-</p> <p>mapping applications (Google Maps, GPS/GPX tools).</p> <p> <br> </p> <p>Note: This job description is not intended to be all inclusive. You may perform other duties as</p> <p>negotiated to meet the ongoing needs of the organisation.</p><p><strong>Desired Candidate Profile</strong></p><p> Bachelor s Degree in Tourism or related field</p> <p> At least 3 years experience in tourism industry is required, Adventure Travel background would</p> <p>be highly appreciated</p> <p> Excellent knowledge of tourism in destination</p> <p> Preferably good network connections within other travel services suppliers in destination</p> <p>(Hotels, restaurants, Airlines, etc.)</p> <p> Attention to details, responsibility and self-motivation</p> <p> <strong>Skills:</strong> </p> <p> Good cross cultural communication &amp; negotiation skills in English (both written &amp; spoken), and</p> <p>other languages is a plus.</p> <p> High level of personal presentation</p> <p> Team spirit, good organizational skills and ability to work under pressure</p> <p> Good computer literacy, including MS Office, Google Workspace (Sheets, Docs, etc.) and route-</p> <p>mapping applications (Google Maps, GPS/GPX tools).</p>

<p>As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.</p><p>Technical requirements A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency internationally A minimum of 8 GB RAM Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer A processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A GPU with a G3D Rating of 4806 , like GTX 760, or stronger 2 Monitors A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer</p><p>We offer The flexibility to work 100% remotely with no wasted commute time and travel costs A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness Innovative digital tools and comprehensive training, with access to our library of online training courses Various learning and career development initiatives throughout the year Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</p><p><strong>Desired Candidate Profile</strong></p><p>About you You speak and write French at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) . You are based in Morocco. . You have in-depth gaming knowledge and love anything related to video games You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop You are a fast learner, take initiative and excel at troubleshooting You have a dedicated quiet workspace located within your residence (Optional) Experience in a Customer service environment is a plus.</p>

<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Company description</font></font><br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sofitel Marrakech Palais Imperial &amp; Spa, a jewel of Moroccan hospitality, embodies luxury and elegance in the heart of vibrant Marrakech. Part of the prestigious Accor group, this five-star hotel offers an unforgettable experience blending French refinement with Moroccan charm. Nestled amidst lush gardens, just steps from the city's famous historical sites, the Sofitel Marrakech Palais Imperial &amp; Spa is renowned for its top-tier service, attention to detail, and commitment to culinary excellence.</font></font></p> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font><br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The reservation agent is responsible for managing reservation requests (telephone, email, online platforms), ensuring a warm and professional welcome, in compliance with the quality standards of Sofitel and the Accor group.</font></font></p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond to individual or group booking requests by phone, email or booking system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide accurate information on rates, room types, hotel services and current offers.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and update reservations in the computer system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the modifications, cancellations, guarantees and payment conditions of reservations.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply sales and yield management procedures.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in maximizing occupancy rates and revenue per room.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide customer service in accordance with Sofitel standards (luxury, elegance, quality).</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborate closely with the Reception, Sales, Revenue Management and Concierge departments.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect the rules of confidentiality and security of customer data.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</font></font></p> </li> </ul> <br><br><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in computer booking tools</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills (in French, English required, other languages ​​a plus)</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the high-end/luxury hotel sector</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service skills are highly developed.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent presentation and diction</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisation, discretion</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, proactivity and adaptability</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stress and priority management</font></font></p> </li> </ul>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Prepare ingredients for cooking, including portioning, chopping, and storing food before use. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Wash and disinfect kitchen area; set-up and break-down work station; and follow and ensure compliance with sanitation and cleaning procedures. Monitor the quality of food prepared and portions served throughout shift.</p> <p> </p> <p>Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATION</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: Less than 1-year related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<p>Responsibilities Social Media Management Manage and coordinate day-to-day content across digital platforms, including Instagram, Facebook, TikTok, LinkedIn, and other relevant channels . Develop and maintain engaging social media content calendars. Create, schedule, publish, and monitor posts, Stories, Reels, and other social media formats. Engage with the online community and monitor comments, messages, mentions, and reviews. Track social media performance and provide regular reporting and recommendations for improvement. Support influencer, creator, and social media collaborations to increase awareness and reach. Content Creation Coordinate the creation of high-quality photo, video, graphic, and written content for digital channels. Develop creative concepts and content ideas aligned with brand positioning and commercial objectives. Coordinate photoshoots, video productions, lifestyle shoots, and content days , including planning, locations, schedules, talent, photographers, videographers, and production requirements. Manage and maintain an organised library of digital assets, including photography, videos, graphics, and brand materials. Repurpose content across multiple platforms and campaigns to maximise reach and ROI. Collaborations &amp; Influencer Marketing Identify, coordinate, and manage collaborations with influencers, content creators, photographers, artists, brands, and other relevant partners. Coordinate deliverables, timelines, contracts, gifting, experiences, and content requirements. Support the development of strategic partnerships that enhance brand awareness and positioning. Monitor and report on the performance and impact of collaborations. Website Management Manage and regularly update website content to ensure information is accurate, relevant, engaging, and aligned with brand standards. Coordinate updates to copy, images, offers, packages, experiences, events, landing pages, and promotional content . Work with internal teams and external agencies/developers to implement website improvements. Monitor website performance, user experience, content accuracy, and functionality. Support SEO initiatives, including keyword optimisation, metadata, page content, and overall website visibility. Ensure website content is aligned with current campaigns, seasonal activations, and commercial priorities. GDS &amp; Online Distribution Platforms Manage and coordinate updates across GDS and other digital distribution platforms . Ensure property descriptions, photography, amenities, offers, facilities, and other information are accurate and up to date. Coordinate changes to descriptions, images, room/product information, and promotional content across relevant third-party platforms. Conduct regular audits of digital listings to ensure consistency and accuracy across all channels. Work closely with Reservations, Sales, Revenue, Operations, and external partners to implement updates. Digital Campaigns &amp; Promotions Support the planning and execution of digital marketing campaigns, seasonal promotions, launches, and special offers. Coordinate campaign assets across social media, website, email, paid media, and relevant digital channels. Assist with email marketing campaigns, newsletters, database communications, and CRM initiatives. Monitor campaign performance and provide insights and recommendations based on results. Support paid digital advertising campaigns in collaboration with agencies or marketing partners. Creative Activations &amp; Operations Support Work closely with the Operations team to develop and promote creative activations throughout the year. Support the planning and execution of pop-ups, events, experiences, seasonal activations, brand moments, and special projects . Develop digital communication and content plans to maximise visibility before, during, and after activations. Capture and coordinate real-time content during events and activations for social media and other digital platforms. Collaborate with Operations to transform on-property experiences into compelling digital stories and content. Support the development of creative concepts that enhance guest engagement and overall brand experience. Brand &amp; Creative Coordination Ensure all digital communications and creative assets follow established brand guidelines. Coordinate with graphic designers, photographers, videographers, agencies, PR teams, and other creative partners. Brief internal and external creative teams on campaigns, content requirements, and deadlines. Review and approve digital assets to ensure quality, consistency, and brand alignment. Innovation &amp; Trend Awareness Stay up to date with emerging social media platforms, digital trends, content formats, technologies, and consumer behaviours. Proactively suggest new ideas to increase engagement, reach, direct bookings, brand awareness, and customer loyalty. Explore innovative ways to showcase the brand, property, experiences, and activations through digital storytelling</p><p><strong>Desired Candidate Profile</strong></p><h3>Requirements</h3><p>Master s degree in marketing, Communications and Business. Previous internship experience in digital marketing. Strong skills in social media, content creation, and digital platforms. Fluent in English and French and excellent communication, organization, and analytical skills.</p>

<p><br></p> <ul> <li>Ensures the deployment of the Integrated Management System (IMS) within the facility level and approves the need of translation when it is necessary</li> <li>Secures the development of local standards if needed</li> <li>Coordinates, trains and coaches the plant facility organization for sufficient level of knowledge in Quality standards and tools</li> <li>Manages the facility management review activities by collects the inputs and</li> <li>communicates the output of the management review meeting</li> <li>Ensures the compliance of the plant facility systems with the customer specific requirements, IATF 16949, ISO 45001 &amp; ISO 14001 and all local regulations</li> <li>Coordinates and ensures the effective implementation and generalization of corrective and preventive actions resulted from audits with the team in the concerned area </li> <li>Leads the internal and external audits preparation within the production facility</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <strong>Level of Education</strong>: Engineer/ Master's degree</li> <li> <strong>Branch Of Study: </strong>Mechanical/Electrical/Industrial or equivalent</li> <li> <strong>Experience</strong>: French and English are mandatory<strong> </strong> </li> <li> <strong>Social competences:</strong> Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; result orientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li> <li> <strong>Professional competence</strong> : Master the Lean Manufacturing, Hoshin Kanri &amp; Continuous Improvement Technique</li> </ul>

<ul> <li>Ensures the deployment of the Integrated Management System (IMS) within the facility level and approves the need of translation when it is necessary</li> <li>Secures the development of local standards if needed</li> <li>Coordinates, trains and coaches the plant facility organization for sufficient level of knowledge in Quality standards and tools</li> <li>Manages the facility management review activities by collects the inputs and</li> <li>communicates the output of the management review meeting</li> <li>Ensures the compliance of the plant facility systems with the customer specific requirements, IATF 16949, ISO 45001 &amp; ISO 14001 and all local regulations</li> <li>Coordinates and ensures the effective implementation and generalization of corrective and preventive actions resulted from audits with the team in the concerned area </li> <li>Leads the internal and external audits preparation within the production facility</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <strong>Level of Education</strong>: Engineer/ Master's degree</li> <li> <strong>Branch Of Study: </strong>Mechanical/Electrical/Industrial or equivalent</li> <li> <strong>Experience</strong>: French and English are mandatory<strong> </strong> </li> <li> <strong>Social competences:</strong> Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; result orientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li> <li> <strong>Professional competence</strong> : Master the Lean Manufacturing, Hoshin Kanri &amp; Continuous Improvement Technique</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written fluency. Excellent argumentation skills. Commercial logic. Genuine listening skills. Demonstrated empathy. Experience required. Experience in telemarketing is desirable (inbound calls).</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p>The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</p><p><br></p><p>Receive incoming calls from customers</p><p>Actively listen to the speakers</p><p>Identify their needs, analyze their requests and guide them</p><p>Maintaining the highest quality of customer service</p><p>To ensure the achievement of the project's quantitative and qualitative objectives.</p><p>Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</p><p><br></p><p>Desired profile</p><p>&nbsp;</p><p><br></p><p>Perfect command of the French language, with good fluency in both spoken and written French.</p><p>Excellent argumentative skills.</p><p>Business logic.</p><p>A genuine sense of listening.</p><p>Unwavering empathy.</p><p>Experience required</p><p>&nbsp;</p><p><br></p><p>Experience in telemarketing is desirable (Inbound calls)</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>