Social Media Marketing Jobs - Agadir Morocco

<p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Lead and inspire all departments to deliver outstanding service and operational excellence.</li> <li>Direct the overall management and strategic direction of the property ensuring all departments align with key objectives</li> <li>Ensure compliance with Accor standards and local regulations.</li> <li>Ensure that KPI s goals are met</li> <li>Manage budgets, financial reporting, and cost controls.</li> <li>Foster a culture of teamwork, training, and professional development.</li> <li>Build and maintain strong relationships with guests, partners, and owner</li> </ul> <br> Qualifications <br> <p> <strong>Qualifications:</strong> </p> <ul> <li>Proven experience as a General Manager </li> <li>Strong financial skill and operational expertise.</li> <li>Exceptional leadership, communication, and interpersonal skills.</li> <li>Ability to drive results while maintaining high service standards.</li> <li>Fluency in English, French &amp; Arabic. Multilingual skills are a plus.</li> <li>Degree in Hospitality Management or related field preferred.</li> </ul> <br> Additional Information <br> <p> <strong>Why Join Us?</strong> </p> <ul> <li>Work in an inspiring luxury environment with a dedicated and passionate team.</li> <li>Opportunities for career growth and professional development within ACCOR</li> </ul> We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Our Brands include: -Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea &amp; spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1<p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications:</strong> </p> <ul> <li>Proven experience as a General Manager </li> <li>Strong financial skill and operational expertise.</li> <li>Exceptional leadership, communication, and interpersonal skills.</li> <li>Ability to drive results while maintaining high service standards.</li> <li>Fluency in English, French &amp; Arabic. Multilingual skills are a plus.</li> <li>Degree in Hospitality Management or related field preferred.</li> </ul>

<p><strong>Key Responsibilities:</strong></p><ul><li>Lead and inspire all departments to deliver outstanding service and operational excellence.</li><li>Direct the overall management and strategic direction of the property ensuring all departments align with key objectives</li><li>Ensure compliance with Accor standards and local regulations.</li><li>Ensure that KPI s goals are met</li><li>Manage budgets, financial reporting, and cost controls.</li><li>Foster a culture of teamwork, training, and professional development.</li><li>Build and maintain strong relationships with guests, partners, and ownerCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications:</strong></p><ul><li>Proven experience as a General Manager </li><li>Strong financial skill and operational expertise.</li><li>Exceptional leadership, communication, and interpersonal skills.</li><li>Ability to drive results while maintaining high service standards.</li><li>Fluency in English, French &amp; Arabic. Multilingual skills are a plus.</li><li>Degree in Hospitality Management or related field preferred.</li></ul>

<p><strong>Key Responsibilities:</strong></p><ul><li>Lead and inspire all departments to deliver outstanding service and operational excellence.</li><li>Direct the overall management and strategic direction of the property ensuring all departments align with key objectives</li><li>Ensure compliance with Accor standards and local regulations.</li><li>Ensure that KPI s goals are met</li><li>Manage budgets, financial reporting, and cost controls.</li><li>Foster a culture of teamwork, training, and professional development.</li><li>Build and maintain strong relationships with guests, partners, and ownerCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications:</strong></p><ul><li>Proven experience as a General Manager </li><li>Strong financial skill and operational expertise.</li><li>Exceptional leadership, communication, and interpersonal skills.</li><li>Ability to drive results while maintaining high service standards.</li><li>Fluency in English, French &amp; Arabic. Multilingual skills are a plus.</li><li>Degree in Hospitality Management or related field preferred.</li></ul>

<p><strong>Key Responsibilities:</strong></p><ul><li>Lead and inspire all departments to deliver outstanding service and operational excellence.</li><li>Direct the overall management and strategic direction of the property ensuring all departments align with key objectives</li><li>Ensure compliance with Accor standards and local regulations.</li><li>Ensure that KPI s goals are met</li><li>Manage budgets, financial reporting, and cost controls.</li><li>Foster a culture of teamwork, training, and professional development.</li><li>Build and maintain strong relationships with guests, partners, and ownerCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications:</strong></p><ul><li>Proven experience as a General Manager </li><li>Strong financial skill and operational expertise.</li><li>Exceptional leadership, communication, and interpersonal skills.</li><li>Ability to drive results while maintaining high service standards.</li><li>Fluency in English, French &amp; Arabic. Multilingual skills are a plus.</li><li>Degree in Hospitality Management or related field preferred.</li></ul>

<p><br></p><p></p><p>- Defines and plans the improvement strategy plan (Hoshin Process)<br></p><p>- Plans with Production Management/Country /Plant organization how to deploy continuous improvement and lean tools and identifies potential improvements<br></p><p>- Monitors continuous improvement activities based on the deployment of lean principles, PDCA management and KPI tracking (OPEX dashboard, Value Plus)<br></p><p>- Plans the assessment of skill matrix with Country/Plant organization<br></p><p>- Ensures the Operational Excellence training and coaching of the Country/Plant organization<br></p><p>- Plans the deployment of CI workshops across the organization (e.g. Defines, plans and conducts Lean Manufacturing workshops in selected plants)<br></p><p>- Plans and conducts audits to assess the performance of the sites</p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Level of Education: </strong>Master s degree (BAC +5).</li><li><strong>Branch Of Study: </strong>Mechanical/Electrical/Industrial or equivalent</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Within the Procurement team, you will be responsible for managing customer portfolios. Your main mission will be to ensure the availability of materials and parts linked to your portfolios to internal customers in the planned quantities and dates. Your activities will include: - Defining supply parameters in the product sheet and Supply Chain contracts in line with stock objectives - Analyzing, processing, confirming, and forwarding requirements to suppliers using company tools - Negotiating and validating requirements with suppliers, as well as working with internal clients - (Where applicable) Managing the delivery of components to suppliers, when supplied by Snecma - Monitoring the progress of supplier manufacturing, in coordination with support functions (Quality, Engineering/Building Management, etc.) - Managing the flow until receipt, in coordination with the logistics teams - Monitoring return flows to suppliers, in coordination with other departments, particularly Quality, Purchasing, and Logistics - Analyzing and sharing the Service Rate with suppliers - Providing our clients with information on deliveries - Anticipating future risks: identifying, analyzing, and implementing risk mitigation plans</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a knack for communication and teamwork. Naturally curious, you are outgoing, dynamic, and a natural leader. Your rigor, tenacity, and responsiveness, combined with your negotiation skills, will allow you to fully embrace this role. A good understanding of MRP2 principles, BaaN, and/or SAP is a plus.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage procurement activities and ensure the availability of materials and components necessary for production. Define and optimize procurement parameters in line with inventory objectives and production needs. Analyze requirements generated by MRP and ensure their timely processing. Manage supplier orders, monitor their confirmation, and ensure adherence to delivery deadlines. Negotiate deadlines, quantities, and priorities with suppliers based on operational needs. Monitor manufacturing progress at suppliers in collaboration with the Quality, Purchasing, Methods, and Industrialization teams. Manage the flow of materials until component receipt, in coordination with the Logistics teams. Anticipate and identify risks that could impact production and implement necessary action plans. Monitor and analyze supplier performance through supply indicators and service levels. Ensure activity and performance reporting to management. Coordinate the processing of supplier returns with the Quality, Purchasing, and Logistics teams. Maintain regular communication with internal clients regarding lead times and component availability. Contribute to the continuous improvement of processes and the optimization of inventory levels. Participate in resolving stockouts or delays and monitor recovery plans.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holding a Master's degree (Bac+5) in Supply Chain, Logistics, Purchasing Management, Industrial Engineering, or a related field, you have significant experience in procurement, ideally within an industrial or aerospace environment. You are proficient in inventory management principles, MRP, and supplier flow management. Knowledge of an ERP system, particularly SAP, is a plus.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage procurement activities and ensure the availability of materials and components necessary for production. Define and optimize procurement parameters in line with inventory objectives and production needs. Analyze requirements generated by MRP and ensure their timely processing. Manage supplier orders, monitor their confirmation, and ensure adherence to delivery deadlines. Negotiate deadlines, quantities, and priorities with suppliers based on operational needs. Monitor manufacturing progress at suppliers in collaboration with the Quality, Purchasing, Methods, and Industrialization teams. Manage the flow of materials until component receipt, in coordination with the Logistics teams. Anticipate and identify risks that could impact production and implement necessary action plans. Monitor and analyze supplier performance through supply indicators and service levels. Ensure activity and performance reporting to management. Coordinate the processing of supplier returns with the Quality, Purchasing, and Logistics teams. Maintain regular communication with internal clients regarding lead times and component availability. Contribute to the continuous improvement of processes and the optimization of stock levels. Participate in resolving stockouts or delays and ensure the follow-up of recovery plans.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holding a Master's degree (Bac+5) in Supply Chain, Logistics, Purchasing Management, Industrial Engineering, or a related field, you have significant experience in procurement, ideally within an industrial or aerospace environment. You are proficient in inventory management principles, MRP, and supplier flow management. Knowledge of an ERP system, particularly SAP, is a plus.</font></font></p>

<p><br></p> Job Description <ul> <li>Development of real estate projects. This includes the preparation of technical &amp; economic feasibility studies (greenfield/brownfield), leading land purchases or lease negotiations, the development and definition of a project scope, as well as the preparation of board submissions in cooperation with internal and external project partners.</li> <li>Independent leadership of national &amp; international construction projects across all project phases, using appropriate project management methods acting as the responsible project manager and owner's representative.</li> <li>Control, continuously optimize and ensure project objectives (budget, timelines, qualities) while ensuring the implementation of user requirements.</li> <li>Support of the introduction of digital innovations in real estate project management</li> <li>Performing technical due diligence as part of real estate transactions</li> <li>Sharing responsibility for technical, economic and organizational construction consulting</li> <li>Support in the development of strategies &amp; guidelines within the scope of the function</li> </ul> <ul> <li>Master s degree in Real Estate Development, Architecture, Civil Engineering, Project/Construction Management or related field</li> <li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Master s degree in Real Estate Development, Architecture, Civil Engineering, Project/Construction Management or related field</li> <li>Additional certifications in real estate economics, project management (e.g., PMP), or sustainability are a plus</li> <li>7 10 years of progressive experience in real estate development across the project life cycle, including concept design, feasibility analysis, financial modeling, and project execution/ project management</li> <li>Strong track record of delivering projects on time, within budget, and aligned with strategic objectives</li> <li>Expertise in site appraisal, selection and acquisition, , permitting, and regulatory compliance</li> <li>Familiarity with sustainability standards (e.g., LEED, BREEAM) and green building practices</li> <li>Fluent in Arabic and English (spoken and written, C1 level)</li> </ul>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Lead and inspire all departments to deliver outstanding service and operational excellence.</li> <li>Direct the overall management and strategic direction of the property ensuring all departments align with key objectives</li> <li>Ensure compliance with Accor standards and local regulations.</li> <li>Ensure that KPI s goals are met</li> <li>Manage budgets, financial reporting, and cost controls.</li> <li>Foster a culture of teamwork, training, and professional development.</li> <li>Build and maintain strong relationships with guests, partners, and owner</li> </ul> <br> <p> <strong>Why Join Us?</strong> </p> <ul> <li>Work in an inspiring luxury environment with a dedicated and passionate team.</li> <li>Opportunities for career growth and professional development within ACCOR</li> </ul> We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Our Brands include: -Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea &amp; spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1<p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications:</strong> </p> <ul> <li>Proven experience as a General Manager </li> <li>Strong financial skill and operational expertise.</li> <li>Exceptional leadership, communication, and interpersonal skills.</li> <li>Ability to drive results while maintaining high service standards.</li> <li>Fluency in English, French &amp; Arabic. Multilingual skills are a plus.</li> <li>Degree in Hospitality Management or related field preferred.</li> </ul>

<p> <strong>The Firm:<br> <br> </strong>Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.</p> <p> </p> <p> <strong>Position Overview:</strong> As a Senior Salesforce Developer, you will play a pivotal role in designing, developing, and implementing Salesforce solutions. You will collaborate with cross-functional teams to enhance our Salesforce platform, ensuring optimal performance and user experience. The ideal candidate has 4-6 years of hands-on experience with Salesforce technologies, including APEX and Lightning Web Components (LWC).</p> <p> </p> <p> <strong>Key Responsibilities:</strong> </p> <p> </p> <ul> <li>Develop, test, and deploy APEX code, triggers, and Lightning Web Components (LWC) to meet business requirements.</li> <li>Design and implement complex Salesforce solutions, including custom objects, workflows, approval processes, and declarative features such as Salesforce Flows.</li> <li>Collaborate with business analysts, architects, and stakeholders to gather, analyze, and refine technical and functional requirements.</li> <li>Perform code reviews, enforce best practices, and provide mentorship to junior developers.</li> <li>Integrate Salesforce with external systems (APIs, middleware, and 3rd-party applications) to streamline business processes and ensure seamless data exchange.</li> <li>Optimize and maintain existing Salesforce applications, integrations, and workflows to ensure scalability and performance.</li> <li>Ensure adherence to Salesforce development best practices, including security, performance optimization, and maintainability of code.</li> <li>Implement Salesforce standard objects, capabilities, and configurations to meet common use cases without unnecessary customization.</li> <li>Troubleshoot, debug, and resolve technical issues within the Salesforce platform, ensuring minimal downtime and optimal performance.</li> <li>Stay current with Salesforce releases, new features, and industry trends to continuously improve and leverage platform capabilities.</li> <li>Ensure comprehensive test coverage and perform unit testing to guarantee high-quality deployments across environments</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Information Technology, or related field.</p> <p>5-7 years of hands-on experience with Salesforce development.</p> <p>Strong expertise in APEX programming and Lightning Web Components (LWC).</p> <p>Proficiency in Salesforce configuration, customizations, and integration with third-party applications.</p> <p>Experience with Salesforce APIs, data migration, and management.</p> <p>Excellent problem-solving skills and attention to detail.</p> <p>Strong communication skills and ability to work collaboratively in a team environment.</p> <p>Salesforce Developer Certification is a plus.</p>

<h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></h3><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The UX Business Analyst acts as the interface between business challenges, user needs, and the product and technical teams. Their role is to understand business issues and usage patterns, translate them into functional requirements and relevant user experiences, and then support their implementation through to validation. They thus contribute to designing useful, simple, accessible digital products and services that are aligned with business objectives.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></h4><ol><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business needs analysis: Gather and analyze needs from business units and stakeholders. Identify challenges, constraints, objectives, and success criteria. Facilitate scoping and requirements gathering workshops. Map business processes and identify pain points. Challenge requests to uncover the true need behind the proposed solution. Formalize functional requirements and business rules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX Analysis and Research: Understand user needs, behaviors, and pain points. Prepare and conduct user interviews, workshops, and tests. Analyze available quantitative and qualitative data. Perform benchmarking and competitive analysis. Build or refine user personas, user journeys, and customer/user journey maps. Identify pain points and opportunities for improvement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Functional and UX Design: Design user journeys and workflows. Define the functional architecture and information organization. Create wireframes, prototypes, and functional mockups. Translate user and business needs into concrete functionalities. Participate in defining and prioritizing the backlog. Collaborate with UX/UI Designers when the role is shared within the team.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Specifications and Delivery: Write user stories, functionalities, business rules, and acceptance criteria. Maintain functional documentation. Participate in Agile ceremonies. Support developers during the implementation phase. Answer functional questions and clarify requirements. Participate in functional acceptance testing and user testing. Verify the solution's compliance with the stated requirements.</font></font></li></ol><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (or equivalent) in Computer Science, Engineering, UX, Digital Technology, or a related field. Minimum 5 years of experience in Business Analysis, Product, UX, or functional consulting. Experience with digital products or services. Excellent analytical and synthesis skills. Strong communication and interpersonal skills. Ability to communicate effectively with both business stakeholders and technical teams. Critical thinking and the ability to challenge requirements. User-centric and results-oriented. Autonomous, curious, and able to work in a cross-functional environment.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Research skills:</font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX: User research, user journeys, personas, user testing, wireframing and prototyping, design thinking...</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Product &amp; Agile: Product Discovery, Backlog Management and Prioritization, Product/Design/Tech Collaboration, Product Culture and Results Orientation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tools: Figma, Jira/Confluence. Knowledge of analytics tools is a plus.</font></font></li></ul>

<p>As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.</p><p>Technical requirements A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency internationally A minimum of 8 GB RAM Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer A processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A GPU with a G3D Rating of 4806 , like GTX 760, or stronger 2 Monitors A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer</p><p>We offer The flexibility to work 100% remotely with no wasted commute time and travel costs A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness Innovative digital tools and comprehensive training, with access to our library of online training courses Various learning and career development initiatives throughout the year Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</p><p><strong>Desired Candidate Profile</strong></p><p>About you You speak and write French at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) . You are based in Morocco. . You have in-depth gaming knowledge and love anything related to video games You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop You are a fast learner, take initiative and excel at troubleshooting You have a dedicated quiet workspace located within your residence (Optional) Experience in a Customer service environment is a plus.</p>

<p>Le/la Business Analyst UX intervient l'interface entre les enjeux m tier, les besoins utilisateurs et les quipes produit et techniques. Son r le est de comprendre les probl matiques m tier et les usages, de les traduire en besoins fonctionnels et en exp riences utilisateurs pertinentes, puis d'accompagner leur r alisation jusqu' la validation. Il/elle contribue ainsi concevoir des produits et services num riques utiles, simples, accessibles et align s avec les objectifs business .</p> <h3>Responsabilit s principales :</h3> <ol> <li>Analyse des besoins m tier : Recueillir et analyser les besoins aupr s des m tiers et parties prenantes. Identifier les enjeux, contraintes, objectifs et crit res de succ s. Animer des ateliers de cadrage et de recueil des besoins. Cartographier les processus m tier et identifier les irritants. Challenger les demandes afin de faire merger le v ritable besoin derri re la solution propos e. Formaliser les exigences fonctionnelles et les r gles m tier.</li> <li>Analyse et recherche UX Comprendre les besoins, comportements et irritants des utilisateurs. Pr parer et conduire des entretiens, ateliers et tests utilisateurs. Analyser les donn es quantitatives et qualitatives disponibles. R aliser des benchmarks et analyses concurrentielles. Construire ou faire voluer personas, parcours utilisateurs et Customer/User Journey Maps. Identifier les points de friction et les opportunit s d'am lioration.</li> <li>Conception fonctionnelle et UX Concevoir les parcours utilisateurs et les workflows. D finir l'architecture fonctionnelle et l'organisation de l'information. R aliser des wireframes, prototypes et maquettes fonctionnelles. Traduire les besoins utilisateurs et m tier en fonctionnalit s concr tes. Participer la d finition et la priorisation du backlog. Collaborer avec les UX/UI Designers lorsque le r le est partag au sein de l' quipe.</li> <li>Sp cifications et delivery R diger les User Stories, fonctionnalit s, r gles m tier et crit res d'acceptation. Maintenir la documentation fonctionnelle. Participer aux c r ceremonies Agile. Accompagner les d veloppeurs pendant la phase de r alisation. R pondre aux questions fonctionnelles et clarifier les besoins. Participer la recette fonctionnelle et aux tests utilisateurs. V rifier la conformit de la solution avec les besoins exprim s.</li> </ol> <h3>Comp tences recherch es :</h3> <ul> <li>UX : User research, User journeys et parcours utilisateurs, Personas, Tests utilisateurs, Wireframing et prototypage, Design Thinking ...</li> <li>Produit &amp; Agile : Product Discovery, Gestion et priorisation du backlog, Collaboration Product / Design / Tech, Culture produit et orientation r sultats</li> <li>Outils : Figma, Jira / Confluence, La connaissance d'outils d'analytics constitue un plus</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Bac+4/5 en informatique, ing nierie, UX, digital ou formation quivalente. 5 ans d'exp rience minimum en Business Analysis , Product , UX ou conseil fonctionnel. Exp rience sur des produits ou services digitaux. Excellentes capacit s d'analyse et de synth se. Tr s bonnes qualit s r dactionnelles et relationnelles. Capacit dialoguer aussi bien avec des interlocuteurs m tier qu'avec des quipes techniques. Esprit critique et capacit challenger les besoins. Orientation utilisateur et sens du r sultat. Autonomie, curiosit et capacit travailler dans un environnement transverse.</p>

<p><br></p> <p> <strong>Job Summary:</strong> </p> <p>The MEL is looking to hire a Research Manager (RM) to build and coordinate its research infrastructure and efforts. The RM is expected to contribute to MEL s mission of fostering a culture of evidence-based policymaking in Morocco. He / she will be responsible for overseeing a dynamic portfolio of randomized impact evaluations conducted in collaboration with a team of senior researchers and research associates, in partnership with key stakeholders, including Ministries, public administrations, NGOs, and philanthropic organisations. Additionally, the RM will contribute to the development of research technical resources and public goods, aimed at both internal capacity building and external dissemination. This position will be based in our offices at UM6P s campus in Rabat.</p> <p> <strong>About the Position:</strong> </p> <p>The position offers a unique opportunity for the RM to gain research management experience on projects at the forefront of economic research and public policy. The RM will work closely with Principal Investigators and lead, mentor and supervise a team of (Senior) Research Associates working on various randomized evaluations and ensuring the evaluations are feasible, well-implemented, and that every aspect meets the highest quality standard. The RM will provide administrative oversight, risk assessment and mitigation strategy on the projects implementation from start to finish, identify staffing needs, support in hiring as well as efficient resource allocation in each project, which also includes supervision of budget management and monitoring. During the course of project implementation, the RM will need to ensure compliance for all aspects of the projects including the fulfillment of J-PAL and CID s research quality standards. In addition, they will invest time in building and maintaining strong relationships with Principal Investigators and diverse research partners while also taking into consideration the needs and interests of other stakeholders involved in the evaluations, including donors. The RM is also expected to contribute to the writing of proposals for new projects, adapt existing proposals for new funding opportunities, develop budgets, liaise with other organization units, as well as write and edit reports, presentations and manuscripts. </p> <p>RMs will solicit input from other professional staff and draw on the resources, especially the technical expertise, available within J-PAL. We see RMs as key drivers in improving functionality, knowledge and compliance across the research vertical by leveraging standardized processes, in order to strengthen the research infrastructure. In the course of executing their roles and responsibilities, we expect RMs to build theoretical and applied knowledge around designing, implementing and running randomized evaluations, ethics and data methods, while also contributing to processes and practices within the organization. </p> <p>The RM will be based in Rabat, but is expected to be able to travel to rural and urban project sites across Morocco when necessary. The RM will be directly supervised by the MEL s Director, and will closely work with Principal Investigators, key partners, senior staff from J-PAL and CID, and field staff to perform a variety of research tasks.</p> <p> <br> </p> <p> <strong> Key Responsibilities:</strong> </p> <ul> <li> <strong>Research management and support</strong> <ul> <li>Build and coordinate MEL s research infrastructure by developing and implementing research processes and protocols aligned with international best practices and ethical standards.</li> <li>Provide hands on guidance and oversight to (Senior) Research Associates on research activities as well as mentor direct reports to enhance both their technical and managerial competencies.</li> <li>Collaborate with Principal Investigators (PIs) on the design and implementation of data collection plans, while providing local context and cultural sensitivity. </li> <li>Ensure compliance with J-PAL and CID s research protocols across all project activities to maintain the integrity and the quality of research.</li> <li>Support the hiring and onboarding of local team members for the effective execution of research activities. </li> <li>Play an active role in researchers onboarding. </li> <li>Assist with hiring survey firms, including drafting clear and comprehensive terms of reference.</li> <li>Manage project timelines and keep all relevant stakeholders, both internal and external, apprised of project progress. </li> <li>Flag potential issues such as delays, changes to scope of work, overspending, data quality concerns or threats to validity and recommend proactive solutions.</li> <li>Assist in preparing detailed budgets and work plans in coordination with the finance team/PIs as well as the Policy team, where relevant.</li> <li>Lead local Institutional Review Board (IRB) applications.</li> <li>Engage with local authorities and undertake administrative procedures to ensure all data collection authorizations are obtained.</li> </ul> </li> <li> <strong>Relationship management</strong> <ul> <li>Build and maintain strong relationships with researchers working on randomized evaluations in Morocco.</li> <li>Collaborate with potential partners, MEL management and PIs on the development, conceptual design and implementation of randomized evaluations.</li> <li>Support MEL s Director in maintaining and growing effective relationships with partner organizations and donors.</li> <li>Contribute to building systems that facilitate good research practices by our affiliates, including data security and confidentiality, registering trials, making data sets public.</li> <li>Collaborate and supervise partnerships with the in-country survey company on conducting the implementation and data collection of randomized evaluations.</li> </ul> </li> <li> <strong>Reporting and Communication</strong> <ul> <li>Establish and maintain processes and systems for effective communication, including reporting, with Research Associates, PIs and MEL management.</li> <li>Provide routine verbal and written updates on project activities to stakeholders, including PIs and MEL management.</li> <li>Coordinate the preparation of summary reports and dissemination materials.</li> <li>Proactively identify and conduct, in coordination with MEL management and Policy team, outreach activities.</li> </ul> </li> <li> <strong>Contribution to the organization</strong> <ul> <li>Contribute to the creation of technical resources and public goods for internal learning as well as for an external audience.</li> <li>Proactively participate in cross-vertical organizational initiatives.</li> <li>Represent J-PAL in meetings and conferences.</li> <li>Work closely with the senior management team within the research vertical to come up with a strategy to systematize research support on scale-ups.</li> </ul> </li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Master s degree or higher (preferred) in Economics, Development, Public Policy, Statistics or related field. Strong interest in international development, including training in development economics, microeconomics, econometrics and statistics.</li><li>Graduate-level coursework in economics is a plus.</li><li>4 or more years of relevant experience in research, with at least 2 years of project management experience.</li><li>Experience in managing Randomized Control Trials is required.</li><li>Advanced user of STATA and/or R data analysis software</li></ul><p><strong>Skills:</strong> </p><ul><li>English and French proficiency is required. Knowledge of Arabic is not required but will be considered an asset.</li><li>Advanced knowledge of data collection techniques and field research, including primary data collection.</li><li>Project management skills: Ability to plan tasks for teams, monitor progress, make corrections to plans.</li><li>Strong budget management skills required.</li><li>Team player with good problem solving and time management skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>