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<p>Ensure the rigorous and confidential management of the hotel's cash operations, in compliance with internal procedures and luxury hospitality standards, while guaranteeing a fluid, elegant, and impeccable customer experience.</p><p>Record and cash customer payments (cash, bank cards, checks, transfers, deferred payments)</p><p>Ensure the opening, closing, and daily reconciliation of the cash register</p><p>Verify the conformity of invoices and payment methods</p><p>Manage foreign currencies according to current procedures</p><p>Welcome and assist customers with courtesy, discretion, and professionalism</p><p>Respond to billing-related questions with clarity and elegance</p><p>Manage sensitive situations or complaints with diplomacy</p><p>Strictly apply financial and security procedures</p><p>Guarantee the confidentiality of customer and financial information</p><p>Report any anomaly or cash discrepancy</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Training in accounting, management, or hotel management appreciated</li><li>Equivalent experience accepted</li><li>Experience as a cashier, ideally in luxury hotel or high-end environment, is desired</li><li>Knowledge of cash systems and hotel software (PMS)</li><li>Excellent rigor and organizational skills</li><li>Comfort with numbers and computer tools</li><li>Mastery of cash and billing procedures</li><li>Good stress and priority management</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure the rigorous and confidential management of the hotel's cash operations, in compliance with internal procedures and luxury hotel standards, while guaranteeing a fluid, elegant, and impeccable customer experience.</p><p>Record and collect customer payments (cash, credit cards, checks, transfers, deferred payments)</p><p>Ensure the opening, closing, and daily reconciliation of the cash register</p><p>Verify the conformity of invoices and payment methods</p><p>Manage foreign currencies according to current procedures</p><p>Welcome and assist customers with courtesy, discretion, and professionalism</p><p>Answer billing-related questions with clarity and elegance</p><p>Manage sensitive situations or complaints with diplomacy</p><p>Strictly apply financial and security procedures</p><p>Ensure the confidentiality of customer and financial information</p><p>Report any anomaly or cash discrepancy</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Accounting, management, or hotel management training appreciated</li><li>Equivalent experience accepted</li><li>Experience as a cashier, ideally in luxury hotels or high-end environments, is preferred</li><li>Knowledge of cash register systems and hotel software (PMS)</li><li>Excellent rigor and organizational skills</li><li>Comfort with numbers and computer tools</li><li>Mastery of cash register and billing procedures</li><li>Good stress management and prioritization skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure the rigorous and confidential management of the hotel's cash operations, in compliance with internal procedures and luxury hospitality standards, while guaranteeing a fluid, elegant, and impeccable customer experience. Record and cash customer payments (cash, credit cards, checks, transfers, deferred payments) Ensure the opening, closing, and daily reconciliation of the cash register Verify the conformity of invoices and payment methods Manage foreign currencies according to current procedures Welcome and assist customers with courtesy, discretion, and professionalism Respond to billing-related questions with clarity and elegance Manage sensitive situations or complaints with diplomacy Strictly apply financial and security procedures Ensure the confidentiality of customer and financial information Report any anomalies or cash discrepancies</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Training in accounting, management, or hotel management appreciated Equivalent experience accepted Desired experience as a cashier, ideally in luxury hotel or high-end environment Knowledge of cash register systems and hotel software (PMS) Excellent rigor and organizational skills Proficiency with numbers and computer tools Mastery of cash and billing procedures Good stress and priorities management</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Test Specification Engineer is responsible for the end-to-end definition and maintenance of test specifications, ensuring full traceability between requirements, test design, and validation results within complex automotive systems (focus: steering systems / ECU testing).</p><p>Ability to independently create test specifications</p><p>No reliance on detailed instructions</p><p>Experience working with European OEMs (VW preferred)</p><p>Strong documentation discipline</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Analyze system, software and safety requirements (ASIL relevant where applicable)</li><li>Create high-quality test specifications and test cases (HiL / SiL / Vehicle)</li><li>Ensure end-to-end traceability (Requirement Test Case Execution Result)</li><li>Review and optimize existing test specifications</li><li>Perform coverage analysis (requirements vs. test cases)</li><li>Support test strategy definition and refinement</li><li>Align with stakeholders (Germany / OEM / Suppliers)</li><li>Hands-on experience in at least one domain: ECU testing steering/braking systems vehicle control systems</li><li>Minimum 5 years of experience</li><li>Languages English: Professional working proficiency (mandatory)</li><li>German: Considered a strong asset / plus</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset. </p><br><br> <br> Job : <p>As part of strengthening our Network teams, we are looking for a Senior DevOps Administrator / Site Reliability Engineer (SRE) with strong expertise in Kubernetes, Google Cloud Platform (GCP), and infrastructure automation.</p><br><br><p>You will contribute to a strategic project aimed at automating the workflow for opening network flows to speed up processing times while ensuring a high level of security, quality, and compliance.</p><br><br><p>As part of an experienced team, you will participate in the design, development, and industrialization of automation solutions, while collaborating with the Network, Security, and Infrastructure teams.<br>&nbsp;</p><br><br><p><u><strong>Functions and responsibilities:</strong></u></p><br><br><p><br><strong>Automation &amp; DevOps</strong></p><br><br><ul><li>Design and develop automation workflows for network operations.</li><li>Industrialize flow opening processes and reduce manual interventions.</li><li>Develop reliable, scalable, and secure solutions.</li><li>Participate in the continuous improvement of DevOps platforms and processes.</li></ul><p><strong>Cloud &amp; Infrastructure</strong></p><br><br><ul><li>Administer and optimize Kubernetes and Google Cloud Platform (GCP) environments.</li><li>Deploy and maintain infrastructures using Infrastructure as Code (Terraform, Ansible).</li><li>Ensure the availability, performance, and resilience of the platforms.</li></ul><p><strong>Network &amp; Security</strong></p><br><br><ul><li>Collaborate with network teams to automate flow opening requests.</li><li>Understand network architectures, security policies, and firewall rules.</li><li>Ensure deployment compliance with security standards.</li></ul><p><strong>Integration &amp; APIs</strong></p><br><br><ul><li>Develop integrations with various tools via REST APIs.</li><li>Connect automation solutions to ticketing tools, secret management, and administration platforms.</li><li>Participate in setting up a data repository (Source of Truth) for network infrastructures.</li></ul><p><strong>Documentation &amp; Continuous Improvement</strong></p><br><br><ul><li>Produce technical documentation (DAT, HLD, user guides).</li><li>Develop operational procedures and testing scenarios.</li><li>Define and monitor KPIs related to the performance of automated processes.</li><li>Participate in knowledge sharing and support teams in adopting DevOps and SRE best practices.</li></ul> <br> <br> Required profile : <p><u><strong>Technical Skills</strong></u></p><br><br><ul><li>More than 7 years of experience in DevOps, SRE, or Cloud platform administration.</li><li>Excellent mastery of Kubernetes and Google Cloud Platform (GCP).</li><li>Solid experience with automation tools such as Terraform and Ansible.</li><li>Good knowledge of network architectures, firewalling, routing, and security policies.</li><li>Experience with REST API integration.</li><li>Good command of workflow orchestration and automation tools.</li><li>Knowledge of infrastructure repositories (NetBox, Nautobot) is a plus.</li><li>Experience with privileged access management solutions (CyberArk or equivalent) is an asset.</li></ul><p><strong>Behavioral Competencies</strong></p><br><br><ul><li>Excellent analytical and problem-solving skills.</li><li>Strong ability to work in a complex and cross-functional environment.</li><li>Excellent written and oral communication skills.</li><li>Organizational skills, autonomy, and priority management.</li><li>Team spirit and willingness to share knowledge.</li><li>Focus on quality, continuous improvement, and customer satisfaction.</li><li>Ability to propose innovative and pragmatic solutions.</li></ul> <br><br> </div>

<p>Assist the Executive Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen. Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort. Monitor the Housekeeping ambassadors performance to ensure that guests receive prompt and courteous service. Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual. Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required. Assist to plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge. Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness. Assist to prepare various monthly reports and submit them to the Executive Housekeeper. Ensure that room cleaning productivity is monitored closely and maintained Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards. Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature. Ensure that the incidents and procedures of Lost and Found properties are properly recorded and stored accordingly. Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups, taking on board both positive and constructive feedback. Doing performance reviews as part of KPI and follow through the actions required for team development. Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions. Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors. Handle or resolve all guest complaints, establish amicable relations with guests of the hotel, looking after their needs and comforts at all times. Monitor productivity of the team. Motivate and support them, lead by example, help them to reach targets in place. Process timesheets to meet deadlines, ensuring accuracy. Openly communicate with ambassadors, ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback. Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over. Ensure required levels of stock are available and order to par levels if necessary. Ensure all department equipment and work areas are maintained to a high standard. Ensure security of guest rooms and keys. Assist with regular stocktaking. Liaise with Front Office and Engineering regarding ready rooms ensuring guest requirements are met. Any other reasonable request within your range of competence as required by your Supervisor or Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous Housekeeping management experience, in a similar role is essential.</li><li>Strong operational background with experience in the implementation and management of brand standards</li><li>Sound knowledge of Opera and Microsoft applications.</li><li>Proven experience with cost control including payroll, expenses and forecasting</li><li>Well groomed &amp; articulate in communication.</li><li>Excellent time management, organisational skills and ability to work autonomously</li></ul>

<div><p><strong>OFR Export Operations and Customer Service Specialist</strong></p>   <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>   <p>DHL Global Forwarding has an opening for <strong>OFR Export Operations and Customer Service Specialist </strong>in Morocco. In this role, you will ensure the delivery from A-Z of all the operations process related to OFR shipments.</p> <p><strong><em>Join us in connecting people and improving lives!              </em></strong></p>     <p><strong>In this OFR Export Operations and Customer Service Specialist position </strong></p> <ul> <li>You will handle day-to-day shipments and operational activities of Bulk Ocean Freight, including all types of sea shipments.</li> <li>You will liaise with origins and destinations for forecasting and maintain close contact with the sales department and department supervisor.</li> <li>You will place booking orders with shipping lines via appropriate systems.</li> <li>You will ensure that shipments adhere to customs regulations of Morocco and other applicable countries.</li> <li>You will send Bill of Lading (BL) instructions to shipping lines and verify that all information in the bill of lading is correct.</li> <li>You will coordinate with depots for the fitting of flexi tanks and with truckers to pick up containers based on customer-requested dates.</li> <li>You will coordinate with brokers to manage customs formalities.</li> <li>You will check and prepare all necessary documents to complete export-import processes and customs clearance.</li> <li>You will send invoices within 4 days from departure and within 3 days after arrival for imports.</li> <li>You will ensure the collection of containers from shipping line depots.</li> <li>You will provide complete and accurate information to customers in a timely manner.</li> <li>You will coordinate daily operations and the movement of goods, including hazardous cargo.</li> <li>You will prepare all required shipping documents accurately and on time, and assist customers in identifying appropriate transport modes.</li> <li>You will deliver all documents on time to customers, brokers, shipping lines, and truckers.</li> <li>You will maintain an optimal level of customer satisfaction.</li> <li>You will ensure and control file results, including gross profit (GP), costs, and revenue.</li> <li>You will consolidate all operational data at month-end for KPI reporting and analyze performance.</li> <li>You will have the responsibility and authority to approve or reject non-conforming freight and containers.</li> <li>You will check that all information in the Bill of Lading is accurate.</li> <li>You will handle all customer complaints in coordination with shipping lines and the station network, and implement corrective actions in case of any issues or challenges.</li> </ul>     <p><strong>Qualifications & Experience</strong></p> <ul> <li>Bachelors degree</li> <li>2-4 Years of experience</li> </ul>     <p><strong>Languages</strong></p> <ul> <li>Fluent in French</li> <li>Fluent in Arabic</li> <li>Fluent in English</li> </ul>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul>     <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>   <p><font color="#ffffff">#LI-MEA</font></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>YOUR MISSION The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyper-local marketplace featuring the most trendy places in each city and delivers their products in less than 30 mins. As a Senior Account Manager, you will play a key role in developing the food business with top partners in Morocco.</p><p>THE JOURNEY Own strategic partner relationships end to end, including understanding P&amp;L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence. Onboard new partners on our platform by providing them all the necessary tools and information to start working. Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Tracking and reporting of performance metrics. Lead partnership renegotiations to establish a strong working collaboration grounded on sustainable economics for both parties. Get feedback from our partners and translate it into product, marketing and operations improvement. Prepare reports and dashboards to present to partners and use as a source of operational improvements. Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3+ years of experience in Account Management, Business Consultant and/or Past Entrepreneurial experience</li><li>You find smart and elegant solutions to complex and multi-disciplinary challenges with a great critical-thinking</li><li>The skills to manage the big picture and the smallest details. You're always on top of your deadlines and you demonstrate to be an organization freak!</li><li>You've got a good judgment and assertiveness and own up to your mistakes facing any situation with an optimistic approach</li><li>You re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented with a hands-on spirit</li><li>Ability to comfortably work in a high growth and high-performance company with a fast pace.</li><li>Problem solver, data-driven with an analytical approach</li><li>Strong Commercial, Communication, Interpersonal, and Project management skills</li><li>English is mandatory, along with French &amp; Arabic.</li><li>Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</li></ul><p></p></section>

<p>The Safran Aircraft Engines Services Casablanca (SAESC) engine overhaul shop specializes in the maintenance of Leap engines. You will be attached to the Workscopping Service, which integrates technical activities related to shop visits (engine maintenance/overhaul). Your main missions will be:</p><p>- Analyze and critique the technical documentation of equipment to be repaired (Workscopes, SB status) in order to propose optimized maintenance work with respect to cost/TAT/customer expectations.</p><p>- Transcribe work instructions for the workshop.</p><p>- Ensure technical follow-up throughout the shop visit and coordinate work evolutions with Shop Visit Managers (customer interface) and workshops.</p><p>- Ensure the technical compliance of parts offered to the customer for standard exchanges (replacement parts).</p><p>- At the end of the shop visit, draft the Engine Condition Report describing the technical events that occurred during the shop visit and the condition of the parts/modules.</p><p>- Participate in the evolution of manufacturer workscoping references: LEAP / GE and customers.</p><p>- Participate in customer visits to support Shop Visit Managers in presenting technical elements.</p><p>- Conduct analyses and improvement actions to incorporate evolutions of manufacturer workscoping references.</p><p>- Participate in the industrialization commissions of Service Bulletins (SB).</p><p>- In coordination with the billing departments and Shop Visit Managers, analyze deviations in shop visit costs and identify improvement actions.</p><p><strong>Desired Candidate Profile</strong></p>Technician in aeronautical maintenance activities. The position requires:<br>- Significant availability and responsiveness towards our internal customers<br>- Ability for cross-functional coordination<br>- Knowledge of engines / parts / repairs<br>- Interest in part or system configuration management<br>- Dynamism / responsiveness and proactivity<br>- Proficiency in English<br>- Rigor in work

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner. Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities. Maintain full knowledge of both properties including room categories, services, amenities, dining venues, spa offerings, and experiences. Deliver personalized service while adhering to Four Seasons standards and communication guidelines. Enter, modify, and confirm reservations in the Property Management System with accuracy. Manage guest preferences, special requests, traces, and comments to ensure seamless coordination. Process cancellations, no-shows, amendments, and ensure timely follow-up with guests. Liaise closely with Front Office, Housekeeping, Finance and Sales &amp; Marketing to ensure alignment and efficient operations. Communicate clearly with colleagues to provide continuity and visibility across shifts. Uphold a professional image appearance, conduct, and communication at all times.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience in hotel reservations, customer service, or sales; luxury hospitality experience preferred.</li><li>Fluent in English and French (written and spoken); additional languages are an asset.</li><li>Strong sales skills with the ability to identify guest needs and recommend suitable options.</li><li>Excellent organizational abilities, attention to detail, and capacity to multitask under pressure.</li><li>Positive attitude, strong teamwork spirit, and genuine passion for guest service.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >In this role, your main responsibilities will be: - Ensuring the integrity of master data in Stellantis' key systems - Ensuring that all pending master data update requests are directed to the correct contact - Maintaining OBT master data processes to support data quality - Developing and documenting processes with other functional data leads to support ongoing maintenance and data integrity - Providing support for resolving data quality issues - Being responsible for updating master data training materials - Promoting the continuous improvement of the master data troubleshooting process - Participating remotely in the war room for different markets to gather troubleshooting feedback - Assisting and training on the application and implementation of Data ownership standards and guidelines procedures - Ensure OBT troubleshooting is followed up by SP and Stellantis operations - Update Power BI data analysis with the help of the IT team if necessary</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Degree: Master's (Bac+5) Experience: 1-3 years Skills: IT skills to work independently on IT systems Basic knowledge of logistics Ability to work with complex datasets in an environment with integrated and external systems Proficiency in Microsoft Office Strong problem-solving skills Ability to work with a variety of systems Ability to meet deadlines, prioritize workload, and achieve effective results in a dynamic and changing environment Data collection and processing KPI analysis and reporting Eliade Eole Excel OBT Power BI End-to-end outbound processes PO/Rate ticket management Coordination with stakeholders</font></font></p><p></p></section>

<p><b>Description</b></p><p>Please note this is Fixed Term Contract - 6 months</p><p><br></p><p>At Amazon, our HR Regional Partners are known for their knowledge of HR policies, processes and tools. They act as the front-line consultants to the business supporting managers in creating positive employee experience and offering the best HR advice on people matters. HR Assistant role is critical in executing administration support in documents management and Employee Relations process.</p><p><br></p><p><b>Key job responsibilities</b></p><p>Coordinate bailiff processes for disciplinary process: document delivery, notification follow-up, documents verification, and full management of sanction documentation</p><p>Prepare and submit disciplinary packages to labor inspection authorities with summary letters and all supporting materials</p><p>Assemble litigation files in coordination with outside counsel, covering HR, payroll, and legal</p><p>Manage on-site bailiff visits: receive bailiffs, acknowledge notified documentation, and coordinate follow-up when initial attendance is not possible</p><p>Research, triage, and reassign incoming cases to appropriate owners based on scope, escalating to legal teams when required</p><p>Archive all case-related documentation in employee files, ensuring completeness, traceability, and compliance</p><p><b><br></b></p><p><b>Basic Qualifications</b></p><p>- High school or equivalent</p><p>- Experience with Microsoft Office</p><p>- Customer service experience</p><p>- Experience in confidential environments</p><p>- High proficiency in Arabic, French and English</p><p><br></p><p>Preferred Qualifications</p><p>- Experience in human resources</p><p>- Bachelor's degree, or PhD</p><p><br></p><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school or equivalent</li><li>Experience with Microsoft Office</li><li>Customer service experience</li><li>Experience in confidential environments</li><li>High proficiency in Arabic, French and English</li><li>Experience in human resources</li><li>Bachelor's degree, or PhD</li></ul><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the applicatio</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Outsourcia</strong> operates within a <strong>predominantly competitive and performance-driven culture</strong>, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a <strong>collaborative and people-oriented dimension</strong>, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility. </p><br><br> <br> Job : <p>On behalf of one of our clients, we are looking for technical support agents, fluent in both French and English, with significant experience.</p><br><br><p>Reporting to the team leader, your main tasks will be:</p><br><br><p>• Receive and manage user requests<br>• Monitor and handle technical incidents<br>• Perform a complete diagnosis of incidents for intervention<br>• Log incidents<br>• Handle recurring incidents<br>• Ensure the quality of the IT support service</p><br><br> <br> Required profile : <p>- Immediate availability.<br>- Perfect command of French and English, both spoken and written.<br>- Knowledge of operating systems (Windows, MacOS, etc.)<br>- Ability to diagnose and solve hardware and software problems.<br>- Understanding of ticketing systems and support databases.<br>- Excellent verbal communication skills to assist users by phone or chat.<br>- Ability to write clear and precise responses in emails or support documents.<br>- Ability to analyze a problem, identify root causes, and develop effective solutions.<br>- Systematic use of problem-solving methods.<br>- Efficient management of support tickets to ensure proper follow-up.<br>- Ability to prioritize requests based on urgency and importance.<br>- Ability to handle multiple support requests simultaneously.<br>- Maintain service quality while working on multiple tasks.<br>- As the technology industry evolves rapidly, a support technician must be ready to acquire new skills and stay up-to-date.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Network Manager in Casablanca to join the new Network (APN) Management Team. This role is a is both a relationship management role where the individual will be responsible for managing a suite of Global Payment Partners that form part of Western Union s Account Payment Network (APN) - banks, wallets, and card providers: a focus on MEPA regional payment partners. In addition, this individual will be responsible for executing on the APN governance strategy ensuring that our key partners are aligned with our business objectives, regulatory requirements. We are looking for someone that can identify partnership and collaboration opportunities to support the development and optimization of the payment product suite. The role will work collaboratively with regional product teams to understand their future payment requirements.</p><p>Responsibilities</p><ul><li>Manages a suite of regional APN Partnerships taking end to end ownership of the relationship.</li><li>Conducts regular services reviews, monitors and revises service level agreements (SLAs) tracks performance against key performance indicators (KPIs) and objectives and key results (OKRs) to drive operational excellence.</li><li>Ensures APN Partner performance meets WU standards; escalates and tracks issues to resolution - Proactively discussed business development opportunities, identifying growth or revenue opportunities; presenting back to VP and Business</li><li>Builds and nurtures strong relationships with internal and external stakeholders, helps contribute towards product vision and strategic direction.</li><li>Identifies and evaluates strategic partnerships with pay-out partners, correspondent banks, and payment networks to enhance network resilience, currency coverage, and support APN product development.</li><li>Stays abreast of global payment market trends, regulatory changes, and technological advancements including local wallets, payment schemes and stablecoin</li><li>Collaborates closely with risk, compliance, legal, product, and technology teams to deliver changes, close process and governance gaps, and ensure audit and regulatory readiness.</li><li>Reviews contractual agreements with Legal and Compliance teams, guaranteeing regulatory adherence and comprehensive documentation.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>7 10 years of partnership management experience in financial services (preferably payments) and 5+ years of team management experience. Experience in strategic and tactical partner management; working knowledge of payment industry participants; and the ability to build executive level relationships. Strong management skills, including project planning, coordination, organization, adaptability, and execution. Excellent writing and communication skills. Proven problem solving abilities, a robust technological background, and an understanding of business processes. Drives customer-centric culture through all interactions and contributions Thinks beyond own areas of accountability to best enable customers Collaborates and partners with stakeholders across the company Undergraduate or graduate degree, or equivalent experience. Undergraduate or graduate degree, or equivalent experience.</p><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a Finance Business Analyst, you will play a key role in functional assistance, project coordination, and user support for the SAP Finance (FI) and PLPR modules. You will work in an international environment, primarily within the Greater Europe area. Your main responsibilities will be as follows:</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide support and assistance to end users in resolving issues specific to SAP FI and the PLPR FI system.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement, manage and supervise activities in SAP Finance and the PLPR module.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be the main point of contact for trade flows of spare parts (grs in PLPR) having a financial impact.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate projects impacting financial processes, in collaboration with the Finance, Supply Chain, and ICT teams.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide technical and functional support to third-party users.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the resolution of ICT incidents related to SAP/PLPR systems (via Jira).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify user needs and analyze third-party business processes to formulate suitable solutions.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write the statement of requirements and functional specifications.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the compliance of solutions with the SAP standard in order to limit specific developments.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform user acceptance testing (UAT) and anticipate production bugs.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to project management and change management (support, training, communication).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To foster a community of users and ensure a good level of communication between the different stakeholders of the project.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree in computer science with 5 to 7 years of experience.</font></font></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required skills</font></font></h2><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Functional skills:</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of SAP FI.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of the MM (Purchasing) and SD (Sales &amp; Distribution) modules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the PLPR system is an advantage.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to write clear functional specifications.</font></font></li></ul><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Cross-cutting skills:</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent analytical and problem-solving skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service, proactivity and team spirit.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in project management or cross-functional coordination.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Capacity to manage change and train users.</font></font></li></ul><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">LANGUAGES :</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent English (required, spoken and written).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French is an asset.</font></font></li></ul><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tools :</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of office tools, especially Excel.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience with the Jira tool for tracking anomalies is a plus.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Pre-Sales &amp; Solution Design:</strong></p><br><p>• Act as the technical authority for LenelS2 and Honeywell Security portfolios including:</p><br><p>o Access Control Systems (ACS)</p><br><p>o Video Management Systems (VMS)</p><br><p>o Intrusion Detection Systems (IDS)</p><br><p>o Integrated Security Platforms</p><br><p>• Design end-to-end security architectures aligned with customer requirements, standards, and regulatory compliance.</p><br><p>• Perform value engineering, ensuring optimal technical and commercial solutions.</p><br><p><strong>Sales &amp; Customer Engagement:</strong></p><br><p>• Partner closely with sales teams to support opportunity qualification, bid strategy, and deal closure.</p><br><p>• Deliver technical presentations, demonstrations, and proof-of-concepts (POCs) to customers, consultants, and partners.</p><br><p>• Respond to RFPs/RFQs, prepare compliance matrices, technical clarifications, and deviations.</p><br><p>• Build and maintain strong relationships with consultants, system integrators, and end users. Lead technical discovery sessions, site assessments, and requirement analysis.</p><br><p>• On quarterly basis, conduct live and digital events for customers (products sales certification training, webinars &amp; NPI presentations)</p><br><p>Technical Leadership &amp; Enablement:</p><br><p>• Serve as a mentor and technical escalation point for other application engineers.</p><br><p>• Support partners and internal teams through training, solution workshops, and best-practice sharing.</p><br><p>• Stay current on product roadmaps, cybersecurity requirements, and industry trends.</p><br><p><strong>Service Coordination:</strong></p><br><p>· Support the Services Sales team in preparing proposals, quotations, and tender documents.</p><br><p>· Keep a record of all potential service customers in the META region (SUSP, training, PES, CS, and Embedded services)</p><br><p>· Ensure timely review, approval, and submission of proposals in alignment with company policies.</p><br><p>· Maintain an accurate record of all opportunities, quotes, and pipeline updates in the NEX system.</p><br><p>· Coordinate with field service manager and sales teams for approvals, pricing, and compliance.</p><br><p>· Track project and contract status to ensure timely execution and closure.</p><br><p>· Serve as a point of contact for customers regarding service quotation updates, documentation, and project coordination.</p><br><p><strong>Training Coordination:</strong></p><br><p>· Plan and coordinate internal and external training programs (onsite and virtual).</p><br><p>· Keep track of all customers training records with regards to the number of certified engineers and certification validity.</p><br><p>· Follow up with all VARs and make sure that their certification requirements are being met.</p><br><p>· Ensure all VAR engineers are trained, and their certification is renewed annually and up to date with the latest release of the software.</p><br><p>· Manage logistics such as scheduling, venue arrangements, and materials.</p><br><p>· Coordinate all on demand and scheduled trainings for the entire META region.</p><br><p>· Maintain accurate training records and track compliance requirements.</p><br><p>· Keep track of all training revenues and ensure that the sales targets are being met every year.</p><br><p>· Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.</p><br><p>· Market company training programs to customers and provide information on benefits to encourage participation</p><br><p><strong>Commercial Excellence:</strong></p><br><p>· Develop and maintain weekly, monthly, and quarterly commercial performance reports.</p><br><p>· Track revenue, margin, order intake, pipeline, backlog, and forecast accuracy.</p><br><p>· Analyze sales KPIs including win rates, conversion ratios, pricing trends, and customer segmentation.</p><br><p>· Provide variance analysis against targets, budgets, and prior year performance.</p><br><p>· Design and manage dashboards using tools such as Power BI, Tableau, or CRM analytics.</p><br><p>· Automate reporting processes to improve accuracy and efficiency.</p><br><p>· Ensure data integrity and consistency across all business units</p><br><p>· Support Field Service managers with service pipeline tracking and forecast consolidation.</p><br><p>· Analyze forecast gaps and risk opportunities.</p><br><p>· Monitor sales cycle duration and deal progression metrics.</p><br><p>· Align reporting standards across regions and business units.</p><br><br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span><br>Responsibilities:<br><p><strong>Pre-Sales &amp; Solution Design:</strong></p><br><p>• Act as the technical authority for LenelS2 and Honeywell Security portfolios including:</p><br><p>o Access Control Systems (ACS)</p><br><p>o Video Management Systems (VMS)</p><br><p>o Intrusion Detection Systems (IDS)</p><br><p>o Integrated Security Platforms</p><br><p>• Design end-to-end security architectures aligned with customer requirements, standards, and regulatory compliance.</p><br><p>• Perform value engineering, ensuring optimal technical and commercial solutions.</p><br><p><strong>Sales &amp; Customer Engagement:</strong></p><br><p>• Partner closely with sales teams to support opportunity qualification, bid strategy, and deal closure.</p><br><p>• Deliver technical presentations, demonstrations, and proof-of-concepts (POCs) to customers, consultants, and partners.</p><br><p>• Respond to RFPs/RFQs, prepare compliance matrices, technical clarifications, and deviations.</p><br><p>• Build and maintain strong relationships with consultants, system integrators, and end users. Lead technical discovery sessions, site assessments, and requirement analysis.</p><br><p>• On quarterly basis, conduct live and digital events for customers (products sales certification training, webinars &amp; NPI presentations)</p><br><p>Technical Leadership &amp; Enablement:</p><br><p>• Serve as a mentor and technical escalation point for other application engineers.</p><br><p>• Support partners and internal teams through training, solution workshops, and best-practice sharing.</p><br><p>• Stay current on product roadmaps, cybersecurity requirements, and industry trends.</p><br><p><strong>Service Coordination:</strong></p><br><p>· Support the Services Sales team in preparing proposals, quotations, and tender documents.</p><br><p>· Keep a record of all potential service customers in the META region (SUSP, training, PES, CS, and Embedded services)</p><br><p>· Ensure timely review, approval, and submission of proposals in alignment with company policies.</p><br><p>· Maintain an accurate record of all opportunities, quotes, and pipeline updates in the NEX system.</p><br><p>· Coordinate with field service manager and sales teams for approvals, pricing, and compliance.</p><br><p>· Track project and contract status to ensure timely execution and closure.</p><br><p>· Serve as a point of contact for customers regarding service quotation updates, documentation, and project coordination.</p><br><p><strong>Training Coordination:</strong></p><br><p>· Plan and coordinate internal and external training programs (onsite and virtual).</p><br><p>· Keep track of all customers training records with regards to the number of certified engineers and certification validity.</p><br><p>· Follow up with all VARs and make sure that their certification requirements are being met.</p><br><p>· Ensure all VAR engineers are trained, and their certification is renewed annually and up to date with the latest release of the software.</p><br><p>· Manage logistics such as scheduling, venue arrangements, and materials.</p><br><p>· Coordinate all on demand and scheduled trainings for the entire META region.</p><br><p>· Maintain accurate training records and track compliance requirements.</p><br><p>· Keep track of all training revenues and ensure that the sales targets are being met every year.</p><br><p>· Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.</p><br><p>· Market company training programs to customers and provide information on benefits to encourage participation</p><br><p><strong>Commercial Excellence:</strong></p><br><p>· Develop and maintain weekly, monthly, and quarterly commercial performance reports.</p><br><p>· Track revenue, margin, order intake, pipeline, backlog, and forecast accuracy.</p><br><p>· Analyze sales KPIs including win rates, conversion ratios, pricing trends, and customer segmentation.</p><br><p>· Provide variance analysis against targets, budgets, and prior year performance.</p><br><p>· Design and manage dashboards using tools such as Power BI, Tableau, or CRM analytics.</p><br><p>· Automate reporting processes to improve accuracy and efficiency.</p><br><p>· Ensure data integrity and consistency across all business units</p><br><p>· Support Field Service managers with service pipeline tracking and forecast consolidation.</p><br><p>· Analyze forecast gaps and risk opportunities.</p><br><p>· Monitor sales cycle duration and deal progression metrics.</p><br><p>· Align reporting standards across regions and business units.</p><br><br>Qualifications:<br><p>• Bachelor’s degree in engineering (Electrical, Electronics, Computer, or related field).</p><br><p>• Proficient in Arabic and English language</p><br><p>• 8+ years of experience in security systems pre-sales / application engineering.</p><br><p>• Strong hands-on experience with:</p><br><p>o Honeywell Security products (ACS, VMS, Intrusion, integration platforms)</p><br><p>o Third party security systems</p><br><p>• Proven experience in large-scale, multi-site, and integrated security projects.</p><br><p>• Experience working with consultants, EPCs, and system integrators in Egypt and Africa Region</p><br><p><strong>We value:</strong></p><br><p>• Excellent presentation, communication, and stakeholder management skills.</p><br><p>• Ability to work independently and manage multiple opportunities simultaneously.</p><br><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p><br><p><strong>Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!</strong><br><strong>#TheFutureIsWhatWeMakeIt</strong></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Manage and drive Operations Service Quality and performance across the network by analyzing KPIs, monitoring transit time and operational processes, and coordinating improvement initiatives across Gateway, Service Centers and Maghreb countries to ensure optimal service, cost efficiency and customer satisfaction.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Monitor and analyze Operations performance indicators (Transit Time, Delivery, Exception handling, process quality, NOEP KPIs such as SPR and SPORH).</li><li>Provide regular reporting and analytical insights to identify performance gaps and drive continuous improvement.</li><li>Control and coordinate Operations performance across Gateway, Service Centers and Network Operations (GOPS / GTW).</li><li>Manage end-to-end shipment visibility and ensure data accuracy across the network.</li><li>Lead Quality Control Center (AQCC) activities to ensure real-time monitoring and rapid response to service incidents.</li><li>Supervise Network Control Group (NCG) activities including tracing, flight monitoring and incident management.</li><li>Coordinate with internal stakeholders (Gateway, Ops, Customer Service, Sales, Finance, IT) to ensure smooth operations and service delivery.</li><li>Provide proactive communication on service disruptions and ensure timely escalation and resolution of incidents.</li><li>Support Customer Operations Group (COG) with reporting, post-sales support and customized solutions.</li><li>Develop and implement Operations Performance Plans aligned with regional and global objectives.</li><li>Identify operational constraints and implement corrective action plans with stakeholders.</li><li>Support audits (ISO, TAPA), training programs and business continuity planning (BCA).</li><li>Lead or participate in local and regional projects to improve service quality and operational efficiency.</li><li>Ensure compliance with DHL policies, GSOP standards and global operational guidelines.</li><li>Support Sales and commercial teams with operational insights, customer solutions and performance updates.</li><li>Monitor revenue and cost implications of operational activities and identify revenue leakage opportunities.</li></ul><strong>YOUR PROFILE :</strong><p>Bac +4/5 in Business, Logistics, Transportation or related field.<br>Minimum 3 to 5 years of experience in Operations, Service Quality or Network Control Group.<br>Strong analytical and problem-solving skills with ability to manage multiple projects.<br>Good knowledge of operations processes, KPIs and performance management.<br>Advanced skills in Excel; Access or data tools knowledge is an advantage.<br>Good command of <strong>French</strong>, spoken and written.<br>Strong communication, coordination and stakeholder management skills.<br>Ability to work under pressure in a complex and fast-paced environment.</p><br><br><p><strong>Competencies:</strong><br>Customer Orientation: Understands customer needs and ensures service solutions meet expectations.<br>Planning &amp; Organizing: Structures work effectively to manage multiple priorities and meet deadlines.<br>Decision Making: Takes informed and timely decisions based on data analysis and operational context.<br>Influencing: Engages stakeholders and drives alignment across functions to achieve results.<br>Communication: Provides clear, structured and timely information to internal and external stakeholders.<br>Commitment to Excellence: Drives continuous improvement and strives to exceed service quality standards.<br>Team Leadership: Supports collaboration, development and alignment across cross-functional teams</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p><strong>YOUR MISSION</strong></p><br><br><p>The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyper-local marketplace featuring the most trendy places in each city and delivers their products in less than 30 mins. As a Senior Account Manager, you will play a key role in developing the food business with top partners in Morocco.</p><br><br><p><strong>THE JOURNEY</strong></p><br><br><ul><li><p>Own strategic partner relationships end to end, including understanding P&amp;L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.</p><br><br></li><li><p>Onboard new partners on our platform by providing them all the necessary tools and information to start working.</p><br><br></li><li><p>Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM.&nbsp;</p><br><br></li><li><p>Tracking and reporting of performance metrics.</p><br><br></li><li><p>Lead partnership renegotiations to establish a strong working collaboration grounded on sustainable economics for both parties.</p><br><br></li><li><p>Get feedback from our partners and translate it into product, marketing and operations improvement.</p><br><br></li><li><p>Own partner’s assortment → category management.</p><br><br></li><li><p>Prepare reports and dashboards to present to partners and use as a source of operational improvements.</p><br><br></li><li><p>Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.</p><br><br></li></ul> Qualifications <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><ul><li><p>Commercial &amp; easy going attitude</p><br><br></li><li><p>Analytical mindset</p><br><br></li><li><p>Problem solver, look for the root-cause of the problem and go for it till make things happen.</p><br><br></li><li><p>Perfect written and spoken communication</p><br><br></li><li><p>Customer obsession</p><br><br></li><li><p>Proactive, organized, and obsessed with details</p><br><br></li><li><p>An empathetic, inclusive and curious attitude</p><br><br></li><li><p>English is mandatory, along with French &amp; Arabic.</p><br><br></li></ul><p>Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p><br><br><p>We believe driven talent deserves:</p><br><br><ul><li><p>🍔 Monthly Glovo credit to satisfy your cravings!</p><br><br></li><li><p>🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</p><br><br></li><li><p>📚 Access to learning paths on LinkedIn and other internal platforms to fuel your thirst for knowledge and personal growth.</p><br><br></li></ul> Additional Information <br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Context: As part of our project, we are recruiting an Analytics and AI Architect to strengthen our Analytics and AI Services department in Casablanca. Responsibilities: Design end-to-end data architectures (data lakes, lakehouses, warehouses, streaming pipelines); Define standards for data modeling, storage, ingestion, and transformation; Architect the MLOps infrastructure and AI deployment (model registries, CI/CD ML, monitoring); Lead technical choices on cloud platforms (Azure, AWS, GCP) and open-source tools; Define best practices and reusable frameworks for data teams; Act as a technical mentor and reviewer on cross-functional projects; Facilitate architecture workshops with client stakeholders; Translate business needs into scalable technical blueprints; Present architectural decisions to technical teams and management committees; Participate in pre-sales activities (technical scoping, cost estimation).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master en informatique, data engineering, software engineering ou math matiques appliqu es</li><li>Anglais courant + une autre langue (fran ais, arabe, espagnol, allemand)</li><li>6+ ans d exp rience technique en architecture data ou domaine connexe</li><li>Exp rience av r e en environnement conseil ou services multi-clients</li><li><font dir="auto" ><font dir="auto" >Technical Skills: Data Architecture &amp; Platforms Large-scale data platform design (Databricks, Snowflake, BigQuery, Azure Synapse, Redshift) Advanced SQL and Python / Scala / Spark Big Data ecosystem: Hadoop, Spark, PySpark, Hive Streaming architectures (Kafka, Flink, Spark Streaming) AI &amp; ML Infrastructure ML lifecycle tooling: MLflow, Kubeflow, SageMaker, Azure ML MLOps architectures (versioning, ML CI/CD, monitoring, drift detection) GenAI / LLM integration patterns (RAG, vector databases, prompt pipelines) Data Engineering &amp; Deployment Orchestration: Airflow, dbt Containerization: Docker, Kubernetes Version control: Git, GitHub, GitLab Cloud: AWS, Azure or GCP Governance &amp; Standards Data catalogs, traceability (lineage), access control, BI quality management: Power BI, Tableau, Looker (mantic layer)</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>As Associate Director, Operations AI Adoption, you are responsible for driving AI and digital transformation adoption and governance across Operations ensuring alignment with enterprise AI priorities. You lead cross-Operations adoption processes, including AI and digital transformation, change management activities, communication strategies and forums. You are partnering with site and function SLT members, AI Directors and AI Engineers to intake, scope, and prioritize new use cases. The role serves as a key interface to Operations site and above site functional VPs, directors, and technical leaders across operations. You create adoption frameworks and processes to support use case evaluation, prioritization, delivery readiness, post-delivery sustainability and growth. You are working with business and technical partners to ensure advancements within AI and digital maturity; performance measures and internal AI governance expectations are met.</p><br><p>Responsibilities:</p><br><ul><li>Drive AI Adoption and governance across Operations, ensuring alignment to enterprise AI strategy, decision-making forums, and cross-functional priorities.</li><li>Develop communication strategies and materials, lead Operations AI benchmarking programs. provide clear, concise updates to senior leadership, including the Operations SLT and AI SteerCo, to support transparency, escalation, and decision making.</li><li>Serve as a key interface with the business, coordinating inputs, feedback, dependencies, and follow-up actions across Operations driving sustainable adoption of AI and digital transformation investments.</li><li>Support the annual PLAN and LRP processes for AI initiatives, partnering with AI Directors and AI Engineers to intake, assess, and prioritize new use cases and investment opportunities.</li><li>Create and continuously improve frameworks, governance standards, and internal processes for use case scoping, prioritization, business case development, and delivery readiness.</li><li>Support evaluation and selection of external vendors and partners by defining assessment criteria, facilitating cross-functional reviews, and ensuring alignment to business needs, governance requirements, and sustainable adoption strategies.</li><li>Partner with AI Directors, AI Engineers, and business stakeholders to define initial value estimates, success metrics, and assumptions for new AI use cases.</li><li>Establish and manage routine mechanisms for tracking performance progress, value realization, risks, issues, and decisions, and communicate insights to relevant stakeholders.</li><li>Identify process improvement opportunities that strengthen AI adoption, change management, maturity, and scalability across Operations.</li></ul><br>Qualifications<br><br><p>Qualifications:</p><br><ul><li>Bachelor’s degree or equivalent in business, engineering, data science, computer science, life sciences, or a related field; an advanced degree is preferred.</li><li>5 Years of Program/Project Management Experience</li><li>8+ years’ experience at the intersection of strategy, operations and technology within the pharmaceutical or biotechnology industry.</li><li>Experience in pharmaceutical manufacturing and operations.</li><li>Working knowledge of AI/ML concepts and ability to apply to varied business settings</li><li>Experience driving adoption, change management and influencing organizational culture for technology-enabled and/or business use cases.</li><li>Demonstrated ability to assess, scope, and prioritize opportunities, translate business needs into structured initiatives, and support roadmap development.</li><li>Experience building business cases, defining value estimates, success metrics, and tracking mechanisms for strategic or technology initiatives.</li><li>Strong leadership, stakeholder management, and influencing skills, with the ability to work effectively across business, technical, and operational teams.</li><li>Excellent written and verbal communication skills, including experience preparing materials and delivering updates for senior leaders and governance forums.</li><li>Proficiency with common business and collaboration tools such as PowerPoint, Excel, Teams, and SharePoint; experience with analytics, visualization, or AI-enabled tools is a plus.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>