Data Entry Jobs in Morocco 2026

0 to 0 years Naukri Gulf

IT Manager

On-site - Morocco - Boulemane 11 June 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">We are recruiting on behalf of a well-established retail group with a strong physical presence and a growing omnichannel strategy across stores, e-commerce, and digital platforms. This is a key leadership role for an experienced IT Manager who can bridge technology, operations, and customer experience. THE ROLE WILL REQUIRE RELOCATION TO MOROCCO. As IT Manager, you will be responsible for driving and supporting the company s omnichannel retail infrastructure. You will ensure seamless integration between stores, online platforms, ERP, POS, supply chain systems, and customer-facing technologies. This role combines hands-on technical oversight with strategic leadership , working closely with retail, e-commerce, finance, and supply chain teams. Key Responsibilities Own and manage the IT landscape supporting omnichannel retail operations (stores, e-commerce, marketplaces, mobile, CRM). Ensure smooth integration between POS, ERP, WMS, OMS, and e-commerce platforms . Lead IT projects related to digital transformation, system upgrades, and new store openings. Oversee IT security, data integrity, and system availability. Manage external vendors, system integrators, and technology partners. Provide day-to-day IT support governance for retail and head office teams. Develop and execute IT roadmaps aligned with business growth and omnichannel strategy. Lead and develop a local IT team.</div></section><section>Desired Candidate Profile<ul><li>Proven experience in an IT management role within retail , ideally omnichannel or multi-site environments.</li><li>Strong understanding of retail systems: POS, ERP, e-commerce platforms, inventory & order management .</li><li>Experience integrating online and offline customer journeys.</li><li>Solid project management skills with the ability to manage multiple priorities.</li><li>Strong stakeholder management and communication skills.</li><li>Experience working with third-party vendors and service providers.</li><li>Fluent in French and English (Arabic is a strong advantage).</li><li>Based in Morocco or willing to relocate.</li></ul></section>

0 to 0 years Bayt

Directeur de Programme Urbanisation SI – Banque

On-site - Morocco 4 June 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> GEC recrute | Directeur de Programme Urbanisation SI – Banque Dans le cadre d’un programme stratÃ©gique de transformation du systÃ¨me d’information d’une grande banque, GEC – Global Experts Consulting recherche un Consultant Directeur de Programme Urbanisation SI capable de piloter un chantier majeur d’architecture d’entreprise, de modernisation applicative et de rÃ©ingÃ©nierie des interfaces. Votre mission : Piloter un programme d’urbanisation SI Ã  forte visibilitÃ©, depuis le cadrage jusqu’Ã  la mise en production DÃ©finir et porter la trajectoire cible d’urbanisation du systÃ¨me d’information Rationaliser le patrimoine applicatif et rÃ©duire les dÃ©pendances au Core Banking System Piloter les chantiers de dÃ©couplage applicatif et de modernisation des interfaces Superviser la conception et l’intÃ©gration de nouveaux assets applicatifs autonomes Garantir la cohÃ©rence des architectures applicatives et d’intÃ©gration Structurer et animer la gouvernance du programme (COPIL, CODIR, Design Authority) Piloter les budgets, les risques, les dÃ©pendances et les indicateurs de performance Assurer la coordination entre les Ã©quipes Architecture, Infrastructure, SÃ©curitÃ©, Data, MÃ©tiers et DSI Profil recherchÃ© : Minimum 15 ans d’expÃ©rience dans les systÃ¨mes d’information Minimum 8 ans d’expÃ©rience en urbanisation SI dans le secteur bancaire ExpÃ©rience avÃ©rÃ©e en direction de programmes complexes de transformation SI Solide expertise en Architecture d’Entreprise, Urbanisation SI et Gouvernance Architecturale Excellente comprÃ©hension des Core Banking Systems et des architectures d’intÃ©gration MaÃ®trise des problÃ©matiques API, flux, interopÃ©rabilitÃ© et dÃ©couplage applicatif Forte capacitÃ© de pilotage exÃ©cutif et d’interaction avec les instances de direction </div>

0 to 0 years Naukri Gulf

Senior Test Analyst

On-site - Morocco - Boulemane 27 May 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Main tasks: <ul> <li>Design and maintain test cases (functional, regression, BAT, UAT, E2E)</li> <li>Participate in the development of the test strategy</li> <li>Manage integration and system testing within sprints</li> <li>Facilitate the technical acceptance testing and business validation phases</li> <li>Managing anomalies: reporting, root cause analysis, follow-up and revalidation</li> <li>Estimate, prioritize, plan and coordinate testing activities</li> <li>Escalate the alerts to the Test Lead and propose alternative solutions</li> </ul> Reporting et documentation : <ul> <li>Documenting plans, case studies, and execution reports</li> <li>Keep testing processes up to date</li> <li>Prepare the documentation by release</li> <li>Ensure clear reporting to stakeholders</li> </ul> Collaboration et communication : <ul> <li>Working closely with the Test Lead, subject matter experts, and Business Analysts</li> <li>Actively participate in Agile ceremonies</li> <li>Coaching and mentoring junior team members</li> </ul> Automation: <ul> <li>Design, implement, and maintain automated test scripts (regression) with AI-assisted Playwright</li> <li>to be a reference in automation and script development</li> </ul> Am lioration continue : <ul> <li>Participate in regular training sessions (accessibility, performance, other specialized areas)</li> <li>Oversee testing methodologies and tools, including AI, to improve efficiency</li> <li>Promote the adoption of new tools and approaches</li> </ul></div></section><section>Desired Candidate ProfileSearch profile: <ul> <li>Minimum 5 years' experience in software testing, including significant experience in the insurance sector (Life, Auto, etc.) required</li> <li>Excellent mastery of testing principles (design, defect management, strategy)</li> <li>Ability to manage a test scope, track anomalies, and present progress to stakeholders</li> <li>Mastery of Jira and Zephyr; significant experience with Playwright (major asset)</li> <li>Experience using AI tools for testing (desirable)</li> <li>Certifications ISTQB (tr s appr ci es)</li> <li>Fluent in French and English (written, read, spoken)</li> <li>Consulting approach, ability to transform data into insights and actions, solution-oriented</li> <li>Excellent internal and external communication</li> </ul></section>

0 to 0 years Naukri Gulf

Backend Engineer

On-site - Morocco - Casablanca 26 May 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">As a Java Backend expert, you are responsible for the robustness, scalability, and performance of backend services. You are involved in the entire application lifecycle, from architectural design to production deployment in containerized environments. Your mastery of Kubernetes and the Linux ecosystem allows you to ensure seamless integration between code and infrastructure. Responsabilit s Cl s <ul> <li>Design & Architecture: Designing highly available, scalable and secure microservices architectures.</li> <li>Development: Produce clean, testable and performant code using the latest versions of Java and Spring Boot.</li> <li>DevOps & Deployment: Managing service orchestration under Kubernetes (deployment management, services, ingress, and configmaps).</li> <li>System Optimization: Diagnose and resolve performance issues at the JVM and Linux OS level.</li> <li>Quality & Security: Guarantee optimal test coverage (unit, integration) and ensure the security of flows (OAuth2, JWT).</li> <li>Mentoring: Supporting the skills development of junior developers and leading code reviews</li> </ul> Comp tences Techniques Expertise Java Frameworks <ul> <li>Java</li> <li>Spring Ecosystem : Spring Boot 3, Spring Security, Spring Data JPA, Spring Cloud.</li> <li>Persistance : PostgreSQL, MongoDB ou bases de donn es NoSQL.</li> <li>Messaging: Kafka, RabbitMQ or Pulsar.</li> </ul> Infrastructure Cloud-Native <ul> <li>Kubernetes (K8S): Mastery of K8S objects, Helm charts, pod troubleshooting, resource management (limits/requests).</li> <li>Conteneurisation : Docker (optimisation d images, s curit ).</li> <li>Observabilit : Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana).</li> </ul> System & Environment <ul> <li>Linux: Mastery of the command line, scripting (Bash/Python), permission management and system log analysis.</li> </ul> CI/CD : GitLab CI, Jenkins or GitHub Actions</div></section><section>Desired Candidate ProfileEducation: Bac + 5 (Master's degree or engineering school) in information systems <ul> <li>Experience: Minimum 6 years in a similar position</li> <li>Rigour and precision: attention to detail and a critical analytical mind.</li> <li>Autonomy: Able to manage priorities and work proactively.</li> <li>Communication: Excellent communication skills, both written and oral.</li> </ul></section>

0 to 0 years Naukri Gulf

Project Quality Manager

On-site - Morocco - Rabat 25 May 2026

Research & Development

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Manage quality activities during the development and industrialization of a new propulsion Family Program, to ensure that Quality requirements are met on a worldwide scaleMission:<ul><li>Check Quality methodology application and contribute to a continuous improvement</li><li>Define the Quality path to reach Quality Objectives From CX, manage the action plan and provide the forcast .</li><li>Consolidate the milestone Quality Process and deliverables ( Issues , Risk, Tracability..) From preliminary Phase up to SOP</li><li>Ensure that quality organization is put in place and Act as conduit for the Quality core teams</li><li>Ensure relation ship with all stakeholders</li><li>Ensure the achievement of Quality target Of secondary luanches/application by Evaluation the outcome of the design process and writing the secondary luanch quality assessment</li><li>Guarantee that there is no impact on quality during product or process changes , ater mass production by ensuring the quality of product and process Evolution Milestones ( For Serial Life)</li><li>Report Towards Chief Engineer</li><li>Establish Quality project KPI book</li></ul></div></section><section>Desired Candidate Profile<ul><li>Master s degree (Bac+5) in Quality, Industrial Engineering, or related field.</li><li>1 to 3 years of experience in the automotive industry in a quality-related role.</li><li>Quality Engineering Expertise with strong command of quality tools and methodologies</li><li>Proficiency in PLM systems and solid skills in Microsoft Excel (data analysis, reporting, KPI tracking).</li><li>Continuous Improvement Mindset, with the ability to identify issues, propose solutions, and optimize processes.</li><li>Strong Communication Skills in French and English (written and spoken).</li></ul>Soft Skills<ul><li>Strong problem-solving abilities and analytical mindset.</li><li>High sense of organization and attention to detail.</li><li>Ability to work proactively and handle multiple priorities.</li><li>Good stakeholder management and teamwork skills.</li><li>Adaptability and ability to perform in a fast-paced environment.</li></ul></section>

0 to 0 years Bayt

Payroll and HR Administration Manager

On-site - Morocco 22 May 2026

Human Resources

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : BTechnologie is characterized by a corporate culture primarily driven by organization, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong collaborative dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of performance and challenge, with a clear focus on results and excellence. Complementing these strengths, an innovative mindset brings openness to change and continuous improvement. Job : MISSION: Mission context: Reporting to the HR Manager, you will be responsible for the administrative management of employees at all stages of their journey within the company (employment contract, payroll...). Proficiency in HRIS tools is necessary for the execution of this mission. Rigor, data confidentiality, analytical and synthesis skills are also essential skills for this job.   ACTIVITIES: Activities performed: In collaboration with the HR teams, your missions will include: • Draw up the various employment contracts and amendments in compliance with regulations and applicable collective agreements. • Prepare certificates and other administrative documents necessary for the employee. • Enter and guarantee the employee's administrative information in the HRIS. • Check activity reports (attendance, absence, etc.). • Collect and enter payroll elements, check the compliance of payroll slips. • Produce post-payroll reports necessary for monitoring its activity. • Declare sick leave and follow up on reimbursements, manage long-term illness and therapeutic part-time files. • Respond to employee requests regarding HR administration and payroll.   Required profile : TECHNICAL AND/OR JOB SKILLS: Primary technical skills: <ul><li>Administrative management </li><li>Payroll management </li><li>HRIS tools </li></ul>Secondary technical skills: Office tools: <ul><li>Proficiency in SAP ERP and the Office suite are two essential elements for carrying out this mission.</li></ul>BEHAVIORAL SKILLS (SOFT SKILLS) <ul><li>Rigor</li><li>Teamwork </li><li>Confidentiality </li><li>Analysis and synthesis </li></ul> </div>

0 to 0 years Bayt

Back Office Customer Advisor

On-site - Morocco 21 May 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services. Job : As part of our business development, we are hiring KYC/KYB Advisors to ensure the processing and compliance of client files in the banking sector. - Your missions: 1. Verify information and documents provided by clients 2. Ensure compliance of KYC/KYB files according to current procedures. 3. Identify missing information or inconsistencies 4. Contact clients by phone or email to complete files. 5. Guarantee adherence to processing deadlines and data confidentiality.  Required profile : We are looking for: - Employees with a Bac 2 to Bac+3 degree in Law/ Management/ Banking Insurance - Previous experience in customer relations, back-office, or compliance is a plus - Very good communication skills, both spoken and written - Good command of computer tools Appreciated skills: - Knowledge of KYC/KYB procedures or the banking sector - Experience in document management or contacting - Professional English  Social benefits: Join a dynamic team in a structured environment offering career prospects. Why this position is a great opportunity: - Paid training from the first month - Motivating performance bonuses - Loyalty bonus from 12 months - Eid al-Adha bonus - Advantageous health insurance - Supplementary pension after one year - Free access to the gym </div>

0 to 0 years Naukri Gulf

Reservations Agent

On-site - Morocco - Boulemane 20 May 2026

Construction & Real Estate

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Reservation Agent's mission is to respond to all reservations and requests according to hotel standards. The Reservation Agent is expected to use sales techniques effectively to promote all the hotel's services. Responsibilities <ul> <li>Be a source of information and ongoing support for clients and business partners</li> <li>Identify guest requests and anticipate solutions and responses</li> <li>Adhere to all departmental and hotel procedures and standards with honesty and rigor</li> <li>Respond to all telephone and e-mail inquiries on the same day</li> <li>Receive and record telephone and e-mail reservations</li> <li>Carry out all reservation changes and cancellations</li> <li>Prepare replies and confirmation letters according to departmental and hotel policies and standards</li> <li>Send replies after verification and validation by Reservations Manager</li> <li>Check acknowledgements of receipt after e-mail dispatch Inform and communicate all messages to the Reservations Manager (reservation changes, etc.)</li> <li>Coordinate with all other departments on guest requests</li> <li>Inform the Reservations Manager immediately of any irregularities, VIPs, complaints</li> <li>Respond to guests' questions and requests for information, whether by telephone, Internet, mail or other sources and ensure follow-up</li> <li>Respond to guest reservation requests after checking room availability and rates</li> <li>Establish and maintain productive and effective relationships with colleagues and superiors</li> <li>Ensure the confidentiality and data security for guest information</li> <li>Carry out all tasks assigned by the manager, within the scope of his professional category and according to his skills</li> </ul></div></section><section>Desired Candidate ProfileRequirements <ul> <li>Bachelor s degree in Hospitality Management, Business Administration, or a related field.</li> <li>1 3 years of experience in Reservations, preferrably in luxury hospitality.</li> <li>Fluent in English and French.</li> <li>Exceptional interpersonal and guest relations abilities.</li> <li>Flexible and adaptable, and strong attention to detail.</li> </ul></section>

0 to 0 years Naukri Gulf

Account Manager

On-site - Morocco - Boulemane 13 May 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">As an Account Manager, you ll help small- medium business partners grow by combining strategic account management with the use of ads and promotions.You'll work closely with local restaurants to boost visibility, drive order growth, and improve retention, all while ensuring sustainable revenue acceleration in a fast-paced environment.Establish excellent relationships with Glovo s partners through consistent and proactive communication, identifying their needs and building engagement (Partner s meetings and business reviews).<ul><li>Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.</li><li>Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .</li><li>Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)</li><li>Understand, build action plans and follow up on churned and inactive partners.</li><li>Collaborate with internal & External teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.</li><li>Take full ownership of the partner onboarding process in the App from store setup to supporting their first days on Glovo with a focus on operations, marketing, and sales.</li><li>Lead new project and initiative for better portfolio management & partner experience improvement</li></ul></div></section><section>Desired Candidate Profile2+ years of experience in high-performance account management or business consultancy. Preferably in FMCG, food-hospitality, or on-demand delivery industry.<ul><li>Bachelor in Business Administration, Marketing, Industrial Engineering or is a plus.</li><li>Comfortable working in a high growth and high-performance start-up with a fast pace.</li><li>Arabic Speaker with good proficiency in English</li><li>Strong Commercial skills.</li><li>Good communication and interpersonal skills</li><li>Project management skills, highly organized and detail-oriented.</li><li>Problem solver, data-driven with an analytical approach</li><li>Good knowledge of tools such as Excelsheet.</li><li>Salesforce is a plus</li></ul></section>

0 to 0 years Bayt

Frontend Developer Designer

On-site - Morocco 8 May 2026

Administration

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. Job : As part of a project based on an API architecture, we are looking for a Front-End Developer specialized in Angular to design high-performing interfaces connected to back-end services (REST API). Main Missions: <ul> <li> Develop dynamic web applications with Angular</li> <li> Consume and integrate REST APIs</li> <li> Design reusable and maintainable components</li> <li> Manage application data flows and states</li> <li> Collaborate with back-end teams to optimize API exchanges</li> <li> Ensure code quality (unit tests, best practices)</li> <li> Participate in continuous improvement</li> <li> Optimize performance and user experience</li> </ul> Technical Skills: <ul> <li> Proficiency in Angular (recent versions 17 and above)</li> <li> Excellent knowledge of TypeScript, HTML, CSS, SASS</li> <li> Experience with RxJS and reactive programming</li> <li> REST API integration State management (NgRx or Angular services)</li> <li> Versioning tools (Git)</li> <li> Knowledge of testing tools (Jasmine, Karma, Cypress, Jest)</li> <li> Good front-end architecture practices</li> <li> Additional Assets:</li> <li> Experience in an API / microservices environment</li> <li> Knowledge of CI/CD tools</li> <li> Focus on front-end performance and security</li> <li> Experience in design systems or UI component libraries </li> </ul> Required profile : <ul> <li> Master's degree (Bac+5) in computer engineering or equivalent</li> <li> At least 3 years of professional experience in Front-End development</li> <li> Strong skills in Angular and API integration</li> <li> Experience with Agile methodologies (Scrum), knowledge of SAFe is a plus</li> <li> Analytical mindset and technical rigor</li> <li> Ability to work in a team</li> <li> Autonomy and initiative</li> <li> Good interpersonal skills</li> </ul> </div>

0 to 0 years Bayt

Junior Consultant

On-site - Morocco 7 June 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description & Summary Rejoins le BAS – Le futur de la finance t'attend ! Tu rêves de redéfinir la finance de demain ? Chez BAS, tu seras au cœur des transformations stratégiques des directions financières : accélération des clôtures, fiabilisation des comptes, automatisation innovante, réinvention des organisations et intégration des normes. Des missions stimulantes, un impact tangible, une proximité client exceptionnelle – et tout cela dans un cadre qui dépasse les frontières de l'audit traditionnel. Es-tu prêt(e) à faire bouger les lignes ? BAS t'attend ! Ce que nous pouvons attendre de vous : · Diplômé(e) d’une école de commerce, d’ingénieur ou d’un master universitaire avec spécialisation en finance, comptabilité, audit, ou gestion · Une double compétence finance / systèmes d’information ou finance / data est un plus · Une ou plusieurs expériences (stage, alternance) en direction financière, contrôle de gestion, audit ou en cabinet de conseil · Idéalement, participation à un projet de transformation, de digitalisation ou d’optimisation de processus · Bonnes bases en comptabilité générale et analytique, contrôle de gestion · Connaissance des principaux processus financiers (P2P, O2C, R2R) · Maîtrise d’Excel et bonne connaissance d’un ERP (SAP, Sage, Oracle, etc.) ou d’un outil de reporting (Power BI, Tableau, etc.) est un plus · Appétence pour les outils digitaux, les sujets data et l’automatisation · Curiosité, envie d’apprendre, rigueur · Esprit d’analyse, esprit critique et capacité de synthèse · Aisance relationnelle et bonne communication orale et écrite · Adaptabilité et goût du travail en équipe · Sens du service et posture de consultant en devenir · Français courant · Anglais professionnel (écrit / oral) · Projets étudiants autour de la transformation digitale, de la finance ou du conseil · Certification ou MOOC suivis (ex. : introduction au contrôle interne, Power BI, Lean Six Sigma Yellow Belt…) Ces avantages que nous vous offrons : • Flexibilité avec notre charte, FlexWork ; • Programme Be Well, Work Well pour prendre soin de sa santé ; • Écosystème de santé pour trouver à qui parler, être écouté et aidé quelles que soient vos difficultés professionnelles ou personnelles ; • Mobilité nationale et internationale possible ; • Accès illimité à notre plateforme de formation. </div>

0 to 0 years Bayt

Technical Operations Lead

On-site - Morocco 7 June 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus The Finance Department at Deliverect plays a crucial role in driving efficiency, effectiveness, and fiscal health to support the company's growth and the success of its users. Our global team is committed to enhancing the overall customer experience through a unique customer-centric approach embedded within our financial operations. Guided by data-driven precision, we foster collaboration and financial success by deploying innovative and adaptable financial processes and reporting that simplify business transactions. Leveraging technology in our decision-making, we elevate our financial strategies and ensure best practices in resource allocation to fuel Deliverect's continued triumph.   Your Impact As the Technical Ops Lead Morocco, you will serve as the senior operational anchor of our fast-growing Casablanca hub, acting as a hands-on builder with a strong technical edge to drive our global AI-driven automation strategy. Reporting directly to the CFO, you will lead and technically upskill a team of 5 in the BillingOps squad, ensuring scalable financial governance while bridging the gap between local operations and global Engineering, RevOps, and Finance teams. Your work will directly redefine our operational infrastructure, eliminating manual bottlenecks and embedding AI agents directly into workflows to improve accuracy, process speed, and system reliability across the entire organization.   This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Casablanca, Morocco office and 2 days from the comfort of your home What you will do: As we scale our operations and accelerate AI-driven automation across our support functions, we need a senior operational leader on the ground who can: Lead the BillingOps processes  (~40%) Manage and develop the Global BillingOps processes Ensure billing processes are accurate, timely, and scalable across growing transaction volumes Collaborate with Finance (CFO office) and RevOps on billing governance and reporting Drive technical operations & AI automation  (~25%) Lead the automation of billing workflows using Deliverect's internal AI tools Work hands-on with the AI squad to design, test, and deploy agents that reduce manual operations Ensure monitoring, error handling, and operational reliability of automated processes Act as a technical bridge between the Morocco ops team and central Engineering / AI teams Cross-functional operational coordination  (~25%) Interface with global RevOps, Finance, IT, and Engineering teams on operational topics Support the transition of responsibilities following organisational changes (H2 2026 restructure) Contribute to the Deal Desk process and help implement streamlined approval workflows Participate in IS (Information Systems) projects impacting the Morocco team Reporting & operational excellence  (~10%) Set up and maintain operational KPIs for the BillingOps team Produce regular reporting for Finance and RevOps leadership Identify inefficiencies and lead process improvement initiatives What you will bring: Required 7+ years of experience in operations, revenue operations, or technical operations — ideally in a SaaS or tech-enabled company A genuine technical profile: comfortable working with APIs, automation tools, AI agents and ERP systems. Experienced in architecting internal systems and coding is essential Proven experience managing a team, with a hands-on leadership style Strong operational rigour: you're at home in billing flows, process design, and data reconciliation Excellent communication skills in English (written and verbal) and French would be nice Ability to operate autonomously in a fast-moving, international environment Based in or willing to relocate to Casablanca, Morocco Nice to have Experience with billing operations in a subscription or transactional SaaS model Familiarity with AI agent platforms or automation tooling (n8n, Zapier, LLM-based agents, etc.) Experience managing a local office or multi-function operations team </div>

0 to 0 years Bayt

Customer Support Consultant

Remote - Morocco 26 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as an Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: Deliver outstanding customer support via phone and email; Manage incoming tickets, investigate issues and ensure timely follow-ups; Provide first-level troubleshooting and escalate complex cases when needed; Guide customers through software workflows, settings and configuration screens using documented procedures; Support customers with how-to questions and common accounting workflows; Coordinate with internal specialists regarding escalated cases; Maintain accurate ticket documentation and contribute to knowledge base updates; Keep up with evolving tools, processes and product updates; Handle sensitive customer data with care and security; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Native French; Excellent English communication skills (at least C1 level for both spoken and written); Experience in a customer-facing support role, ideally within a B2B or software environment; Strong communication skills and ability to manage customer expectations professionally; Structured and process-oriented approach to troubleshooting and ticket handling; Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; Comfortable navigating complex software, settings, and configuration screens; Fast learner with the ability to master complex software products over time; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Dutch communication skills (at least C1 level for both spoken and written); Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms; Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts; Remote desktop support experience (Splashtop, TeamViewer, AnyDesk); Experience with CRM systems; Basic SQL or database awareness; Familiarity with Peppol or electronic invoicing; Benefits and Perks: Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 2W3 </div>

0 to 0 years Bayt

Global People & Development Specialist

On-site - Morocco 21 May 2026

Human Resources

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will support the BCG X teams by enhancing the employee experience for all CT talent, with a key responsibility being the support of CT career development. This includes working closely with the regional CD team to ensure all aspects of the talent review process—such as tenure reviews, case reviews, and dossier preparation—are submitted and completed accurately. Additionally, you will ensure that all relevant data (e.g., Workday, case information, staffing details, case reviews) is up-to-date and accurate. You will create and/or updates regular reports as required including headcount activity, reduced capacity, LOA, mobility, attrition or other program reporting needs and ensure accuracy and timelines of delivery . You will support the regional Point of Contact (POC) for functional pillars such as L&D, D&I, Compensation, and Insights & Reporting, also contribute to people-related projects as needed. In this role, you are expected to work closely with the Regional P&D team to support a wide range of people-focused initiatives, driving culture, engagement, and people development. YOU’RE GOOD AT <ul><li>Strong organizational skills with the ability to support others to stay on track</li><li>Excellent verbal and written communication skills</li><li>High level of self-motivation, resourcefulness, ability to take initiative and find creative and effective ways to accomplish tasks</li><li>Proven ability to multitask, prioritize, and work in a fast-paced, collaborative, and service-oriented environment</li><li>Service orientation with a flexible, team-player attitude</li><li>High accuracy and attention to detail</li><li>A passion for building culture and creating a positive employee experience through every interaction with the teams you serve</li><li>A OneBCG mindset, enabling you to build strong relationships within the BCG network to consistently deliver the best employee experience for your team</li></ul> What You'll Bring <ul><li>3+ years of experience in a professional services environment, preferably in a people function</li><li>A bachelor’s degree is strongly preferred or equivalent relevant work experience</li><li>1 to 2 years of experience in people program development and execution is preferred</li></ul> Who You'll Work With As a People and Development Specialist, you will work closely with APAC P&D team managers on the regional people agenda. Additionally, you will collaborate closely with the Talent Management (Staffing) team, Finance team, and Recruiting team to ensure smooth operations for BCG X. Additional info BCG X combines innovative skills in computer science, artificial intelligence, statistics, and machine learning with deep industry expertise. The BCG X team is comprised of world-class data scientists and business consultants who specialize in the use of AI/advanced analytics to get breakthrough business results. Our teams own the full analytics value-chain from end to end: framing new business challenges, identifying high value use cases, designing innovative algorithms, enabling AI to be adopted at scale with tools, apps and products, and training colleagues and clients to maximise the impact of their digital transformation Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify. </div>

0 to 0 years Bayt

Customs Clearance Support Agent

On-site - Morocco - Casablanca 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express ABOUT THE ROLE: The Customs Clearance Support Agent is responsible primarily of notifying over the phone or in writing our Into Bond Shipment’s customers through our DHL’s Customer Contact Centre and he/she shall be the most knowledgeable, courteous, efficient, confident and proactive point of contact for both DHL’s customers and the DHL network. YOUR TASKS: <ul><li>To Call or Email In bond Customers for a range of DHL services and accurately input relevant data into DHL applications DCE “Respect also CODES”</li><li>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries to SCS (clearance by DHL).</li><li>Identify potential for selling Clearance with DHL service during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL GTW revenue.This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections (if any) and closing the transaction by successfully securing their purchase of the offered services.</li><li>To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices (SCS and POA), clearance times, customs paperwork requirements, country-specific requirements (including potential customs clearance delays). To lodge a trace when necessary ensuring that the customer receives service regarding their issues using SPARK sys.</li></ul> <ul><li>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.</li><li>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.</li><li>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.</li><li>Be professional with Front Liners colleagues to ensure a smooth data transmission via DCE. </li><li>Act as a backup for the CIA when needed</li><li>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times. </li><li>Undertake any other related tasks or responsibilities as reasonably directed or required</li><li>Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance our customers’ experience with DHL..</li></ul>YOUR PROFILE: Essential <ul> <li>Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</li> <li>Good spoken and written command of the French/English language with a cheerful, confident, professional and courteous tone</li> <li>Excellent interpersonal skills and relates well with a wide range of people/customers </li> <li>Experience in resolving straight forward customer conflict</li> <li>Demonstrated excellent attention to detail</li> <li>Demonstrated ability to work effectively as part of a busy team</li> <li>Basic computer skills including the ability to navigate around a computer</li> <li>Ability to work flexible rostered hours, including scheduled breaks</li> </ul> Desirable <ul> <li>Previous Customs Clearance domain experience</li> <li>Previous experience of Call-Center/telephone and/or electronic order booking systems </li> </ul>·Demonstrable success in achieving targets through selling services and products </div>

0 to 0 years Bayt

Technical SaaS Support Specialist

Remote - Morocco 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver multilingual support in French and English; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends; Manage high volumes of requests during peak travel seasons, holidays, and major events. What you need to succeed in this role: Strong French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Basic computer skills and ability to work with CRM systems and support tools; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements. Benefits and Perks: The position follows Europe/London (GMT+1) schedule and includes evening, overnight, and weekend shifts: Saturdays from 07:00 to 16:00, Sundays from 06:00 to 15:00, Mondays from 23:00 to 08:00, and Wednesdays to Thursdays from 01:00 to 10:00; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal code: 2KN </div>

0 to 0 years Bayt

Technical SaaS Support Specialist

Remote - Morocco 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver multilingual support in French and English; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends; Manage high volumes of requests during peak travel seasons, holidays, and major events. What you need to succeed in this role: Strong French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Basic computer skills and ability to work with CRM systems and support tools; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements. Benefits and Perks: The position follows Europe/London (GMT+1) schedule and includes evening, overnight, and weekend shifts: Saturdays from 07:00 to 16:00, Sundays from 06:00 to 15:00, Mondays from 23:00 to 08:00, and Wednesdays to Thursdays from 01:00 to 10:00; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal code: 2KN </div>

Full Time 0 to 0 years DHL jobs

Customs Clearance Support Agent

On-site - Morocco - Casablanca-Settat 6 May 2026

<div >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit <a href="http://www.dpdhl.jobs/express">www.dpdhl.jobs/express</a>ABOUT THE ROLE:The Customs Clearance Support Agent is responsible primarily of notifying over the phone or in writing our Into Bond Shipment’s customers through our DHL’s Customer Contact Centre and he/she shall be the most knowledgeable, courteous, efficient, confident and proactive point of contact for both DHL’s customers and the DHL network.YOUR TASKS:<ul><li>To Call or Email In bond Customers for a range of DHL services and accurately input relevant data into DHL applications DCE “Respect also CODES”</li><li>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries to SCS (clearance by DHL).</li><li>Identify potential for selling Clearance with DHL service during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL GTW revenue. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections (if any) and closing the transaction by successfully securing their purchase of the offered services.</li><li>To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices (SCS and POA), clearance times, customs paperwork requirements, country-specific requirements (including potential customs clearance delays). To lodge a trace when necessary ensuring that the customer receives service regarding their issues using SPARK sys.</li></ul><ul><li>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.</li><li>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.</li><li>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.</li><li>Be professional with Front Liners colleagues to ensure a smooth data transmission via DCE. </li><li>Act as a backup for the CIA when needed </li><li>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times. </li><li>Undertake any other related tasks or responsibilities as reasonably directed or required</li><li>Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance our customers’ experience with DHL..</li></ul>YOUR PROFILE: Essential<ul > <li >Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</li> <li >Good spoken and written command of the French/English language with a cheerful, confident, professional and courteous tone</li> <li >Excellent interpersonal skills and relates well with a wide range of people/customers </li> <li >Experience in resolving straight forward customer conflict</li> <li >Demonstrated excellent attention to detail</li> <li >Demonstrated ability to work effectively as part of a busy team</li> <li >Basic computer skills including the ability to navigate around a computer</li> <li >Ability to work flexible rostered hours, including scheduled breaks</li> </ul>Desirable<ul > <li >Previous Customs Clearance domain experience</li> <li >Previous experience of Call-Center/telephone and/or electronic order booking systems </li> </ul>· Demonstrable success in achieving targets through selling services and products</div>

0 to 0 years Bayt

Clinical Research Associate II

Remote - Morocco 4 June 2026

Research & Development

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Job Description We are hiring in Boston, Pittsburg & Michigan  Advance AbbVie's pipeline by striving for excellence in clinical research, turning science into medicine for our patients and leveraging new advanced capabilities to drive industry leading performance. Partners with the investigator and site staff for meaningful and effective engagements positioning AbbVie as the choice in clinical trials. Focus on site clinical research that ensures appropriate conduct of the trial while driving improvement in data integrity, compliance, overall study performance and customer experience. Responsibilities <ul><li>Considered as the primary point of contact for the investigative site. High level of competency or experience in providing contextual information on the clinical trials, connects stakeholder to the investigative sites and strengthens AbbVie’s positioning.</li><li>Aligns, trains and motivates the site staff and principal investigator on the goals of the clinical trial program, protocol and patient treatment principles for the trial ensuring a trusted partnership.</li><li>Conducts site evaluation, site training, routine, and site closure monitoring activities with compliance to the protocol and monitoring plans, in accordance with applicable regulations, Good Clinical Practices (GCPs), ICH Guidelines, AbbVie Standard Operating Procedures (SOPs), and quality standards, ensuring safety and protection of study subjects.</li><li>Advanced understanding of site engagement and ability to customize site engagement strategy for assigned study (ies). Gather local/site insights and utilize site engagement tools such as the Customer Relationship Management (CRM) tool, to report/track progress and measure impact of that strategy.</li><li>Advanced level of competency connecting the study protocol, scientific principles and clinical trial requirements to the day-to-day clinical trial execution activities. Evaluate and ensure effective recruitment and retention techniques/plans based on the patient disease journey. Develop solid knowledge of therapeutic area, asset and clinical landscape / patient journey to enable successful patient recruitment and overall protocol compliance.</li><li>Possesses experienced level of competency to mentor and train less experienced CRAs on various aspects of work and provides input into their development. May participate in global/local task forces and initiatives. Responsible for activities as assigned by manager.</li><li>Responsible for continuous risk-assessment proactively, and in collaboration with Central Monitoring team, monitor activities conducted by clinical sites to detect early overall study performance or patient safety issues.</li><li>Advanced ability to think critically to resolve site risk signals while having robust understanding of site processes to drive study execution. Ensures preventative and corrective action plans are put into place, as needed, to mitigate risk and promote compliance using a customer centric approach.</li><li>Identifies, evaluates and recommends new/potential investigators/sites on an on going basis. Potential sites may be identified through networking or internal AbbVie requests to assist in the placement of planned clinical studies with qualified investigators.</li><li>Ensures quality of data submitted from study sites and assures timely submission of data, including appropriate reporting and follow-up for all safety events by site personnel. Ensures audit and regulatory inspection readiness at assigned clinical site at all times. Manages investigator payments as per executed contract obligations, as applicable.</li></ul> Qualifications <ul><li>Appropriate tertiary qualification in health related disciplines (Medical, Scientific, Nursing) preferred.</li><li>Minimum of 1 year of clinically related experience, of which a period of 6 months is required in clinical research monitoring of investigational drug or device trials. Familiar with risk‐based monitoring approach, onsite and offsite monitoring.</li><li>Knowledge of appropriate therapeutic area indications is preferred with the ability to understand and apply scientific concepts as they relate to the conduct of clinical trials.</li><li>Advanced knowledge on existing and emerging local regulatory and legal requirements, ICH/GCP Guidelines and applicable policies.</li><li>Demonstrate strong cross-functional collaboration skills among internal and external stakeholders.</li><li>Demonstrate strong planning and organizational skills and the ability to work effectively and efficiently in a dynamic environment with competing projects and deadlines.</li><li>Advanced ability to leverage technology, tools and resources to provide customer centric support based on the health of the site.</li><li>Strong interpersonal skills with excellent written, verbal, active listening and presentation skills, with ability to establish and leverage site relationships and trusted partnerships through engagement, motivation, and training.</li><li>Ability to use functional expertise with appropriate guidance, leverage critical thinking skills and apply good judgement to address clinical site issues.</li><li>Acts with integrity in accordance with AbbVie code of business conduct and leadership values. Self-motivated individual focused on delivering timely and quality outcomes in a fast-paced environment.</li></ul> Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:  <ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.  </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. </li><li>This job is eligible to participate in our short-term incentive programs.  </li></ul>Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law.  AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.  US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html </div>

0 to 0 years Bayt

Clinical Research Associate II

On-site - Morocco 20 May 2026

Logistics, Supply Chain & Procurement

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Job Description Advance AbbVie's pipeline by striving for excellence in clinical research, turning science into medicine for our patients and leveraging new advanced capabilities to drive industry leading performance. Partners with the investigator and site staff for meaningful and effective engagements positioning AbbVie as the choice in clinical trials. Focus on site clinical research that ensures appropriate conduct of the trial while driving improvement in data integrity, compliance, overall study performance and customer experience. Responsibilities <ul><li>Considered as the primary point of contact for the investigative site. High level of competency or experience in providing contextual information on the clinical trials, connects stakeholder to the investigative sites and strengthens AbbVie’s positioning.</li><li>Aligns, trains and motivates the site staff and principal investigator on the goals of the clinical trial program, protocol and patient treatment principles for the trial ensuring a trusted partnership.</li><li>Conducts site evaluation, site training, routine, and site closure monitoring activities with compliance to the protocol and monitoring plans, in accordance with applicable regulations, Good Clinical Practices (GCPs), ICH Guidelines, AbbVie Standard Operating Procedures (SOPs), and quality standards, ensuring safety and protection of study subjects.</li><li>Advanced understanding of site engagement and ability to customize site engagement strategy for assigned study (ies). Gather local/site insights and utilize site engagement tools such as the Customer Relationship Management (CRM) tool, to report/track progress and measure impact of that strategy.</li><li>Advanced level of competency connecting the study protocol, scientific principles and clinical trial requirements to the day-to-day clinical trial execution activities. Evaluate and ensure effective recruitment and retention techniques/plans based on the patient disease journey. Develop solid knowledge of therapeutic area, asset and clinical landscape / patient journey to enable successful patient recruitment and overall protocol compliance.</li><li>Possesses experienced level of competency to mentor and train less experienced CRAs on various aspects of work and provides input into their development. May participate in global/local task forces and initiatives. Responsible for activities as assigned by manager.</li><li>Responsible for continuous risk-assessment proactively, and in collaboration with Central Monitoring team, monitor activities conducted by clinical sites to detect early overall study performance or patient safety issues.</li><li>Advanced ability to think critically to resolve site risk signals while having robust understanding of site processes to drive study execution. Ensures preventative and corrective action plans are put into place, as needed, to mitigate risk and promote compliance using a customer centric approach.</li><li>Identifies, evaluates and recommends new/potential investigators/sites on an on going basis. Potential sites may be identified through networking or internal AbbVie requests to assist in the placement of planned clinical studies with qualified investigators.</li><li>Ensures quality of data submitted from study sites and assures timely submission of data, including appropriate reporting and follow-up for all safety events by site personnel. Ensures audit and regulatory inspection readiness at assigned clinical site at all times. Manages investigator payments as per executed contract obligations, as applicable.</li></ul> Qualifications <ul><li>Appropriate tertiary qualification in health related disciplines (Medical, Scientific, Nursing) preferred.</li><li>Minimum of 1 year of clinically related experience, of which a period of 6 months is required in clinical research monitoring of investigational drug or device trials. Familiar with risk‐based monitoring approach, onsite and offsite monitoring.</li><li>Knowledge of appropriate therapeutic area indications is preferred with the ability to understand and apply scientific concepts as they relate to the conduct of clinical trials.</li><li>Advanced knowledge on existing and emerging local regulatory and legal requirements, ICH/GCP Guidelines and applicable policies.</li><li>Demonstrate strong cross-functional collaboration skills among internal and external stakeholders.</li><li>Demonstrate strong planning and organizational skills and the ability to work effectively and efficiently in a dynamic environment with competing projects and deadlines.</li><li>Advanced ability to leverage technology, tools and resources to provide customer centric support based on the health of the site.</li><li>Strong interpersonal skills with excellent written, verbal, active listening and presentation skills, with ability to establish and leverage site relationships and trusted partnerships through engagement, motivation, and training.</li><li>Ability to use functional expertise with appropriate guidance, leverage critical thinking skills and apply good judgement to address clinical site issues.</li><li>Acts with integrity in accordance with AbbVie code of business conduct and leadership values. Self-motivated individual focused on delivering timely and quality outcomes in a fast-paced environment.</li></ul> Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:  <ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role atthe time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors includinggeographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.  </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. </li><li>This job is eligible to participate in our short-term incentive programs.  </li></ul>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested,and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to aparticular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion,consistent with applicable law.  AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.  US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html </div>

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