Flight Attendants Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><ul><li>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.&nbsp;</li><li>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</li></ul><br><b>Key Result Responsibilities</b> <br><ol><li>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards.&nbsp;</li><li>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</li><li>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases.&nbsp; Follows up with customers/travel agents and internal departments as necessary.</li><li>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</li><li>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</li><li>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</li><li>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals.</li><li>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</li><li>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.&nbsp;</li><li>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</li><li>Capable of using technology systems and tools; proficient in Microsoft Office.</li><li>Fluent in English, Frensh &amp; Arabic&nbsp;</li></ul><br><b>Work Experience</b> <br><ul><li>2+ years of related working experience in a similar role in &nbsp;customer service or support in any service industry, preferably in aviation.</li><li>Possesses effective communication skills.</li><li>Cost-oriented, possesses effective persuasive and problem-solving skills.</li><li>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</li><li>Capable of understanding customers’ needs and directing them in the right channel.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Ability to work for long hours and under pressure.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><br> </div>

<p>Nobox are inviting applications from experienced B737 Captains on behalf of our client Royal Air Maroc, based in Casablanca Morocco. This is a fantastic opportunity to join a well-established carrier with a strong reputation for operational excellence and a growing international network.</p><p><strong>Desired Candidate Profile</strong></p><h3>Minimum Requirements</h3><ul><li>Minimum of 1,000 hours on PIC on B737NG/MAX</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of customer-reported technical issues, investigating and resolving them from start to finish; Analyze and troubleshoot technical inquiries, identify root causes and provide effective solutions; Escalate complex issues to the appropriate internal teams while ensuring timely follow-up; Maintain accurate documentation of incidents, bugs, maintenance activities and resolutions; Coordinate and support on-site activities involving technicians, customers, and subcontractors; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure all customer requests are handled in accordance with established Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–3 years of proven experience in a Technical Support, Systems Administration, or Advanced Technical Support ; Strong hands-on experience working with both Linux and Windows operating systems using the command line (CLI); Confidence navigating, analyzing and interpreting system logs to identify and troubleshoot technical issues; Excellent analytical and problem-solving skills, with the ability to investigate complex issues independently; Solid understanding of hardware, operating systems, networking, and how they work together; Ability to adapt quickly to new technologies and work effectively in dynamic technical environments; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Will be a great plus: Hands-on experience with UAV/UAS systems, flight controllers, or embedded hardware; Experience with Linux system administration and terminal-based system maintenance; Strong knowledge of networking concepts, including cloud environments, firewalls, routing and port configuration; Experience performing remote hardware debugging and using low-level system diagnostic tools; Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To act as the main point of contact for customers/Agents/GSAs for questions about products and services, complaints, flight updates, and disruptions across the whole network.</p><br><br><p>Helps in watching systems, finds and fixes problems, and supports in carrying out plans to grow sales and make customers happier. This ensures work is done well and follows the company's rules and methods.</p><br><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Acts as the first contact for customers/travel agents/GSAs with questions, information, different types of requests, complaints, etc. and makes sure all communication and information shared follows Company standards.</li><li>Supports the Contact Center teams by answering questions asked through different ways like: calls, website, email, social media, online chat, and messaging apps.</li><li>Figures out what customers/travel agents need and directs them correctly, making sure their issues are solved on time and in a satisfying way. Follows up with customers/travel agents and internal departments as needed.</li><li>Gives correct information about products and services, including rules, tickets, bookings, extra services, and what's offered on the plane.</li><li>Helps handle special bookings for FAM trips, barter tickets, incentives, and free tickets according to the set rules and procedures. Works with all involved parties to get the necessary approvals.</li><li>Helps travel agents with system-related issues like activating/deactivating accounts, creating users, resetting passwords, etc. Works with the right people and reports any issues when needed.</li><li>Helps handle cases of delayed, cancelled, or disrupted flights in a timely and professional way. This includes questions about connections, finding other flights, and hotel stays for long layovers. Works with Operations/Dispatch on necessary changes and approvals.</li><li>Helps send flight disruption alerts and notifications to customers and all involved parties using SMS and email alerts. Fixes missed connections due to cancellations, delays, and early departures by working with Operations/Transfer Desk.</li><li>Builds/keeps good working relationships with other departments and involved parties to ensure they provide support when needed.</li><li>Stays updated with market trends in sales and customer service. Conducts customer surveys as needed and suggests improvements to boost performance and make customers happier.</li><li>Performs any extra tasks as advised by the Supervisor/Line Manager.&nbsp;</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or similar; a Bachelor's degree in a related field is preferred.</li><li>Can use technology systems and tools; skilled in Microsoft Office.</li><li>Speaks English, French &amp; Arabic fluently.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>More than 2 years of related work experience in a similar customer service or support role in any service industry, preferably in aviation.</li><li>Has good communication skills.</li><li>Focuses on cost, has good skills in persuading and solving problems.</li><li>Uses technical knowledge and people skills to carry out new ideas and reach goals.</li><li>Can understand what customers need and guide them to the right place.</li><li>Can spot problems and react quickly to different situations like angry customers, complaints, and special requests.</li><li>Can work long hours and under pressure.</li><li>Shows the ability to help and succeed in delivering the business strategy and meeting set goals (KPIs).</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Maintenance des equipements industriels - Intervention maintenance</p><br><br><p>Technicien Maintenance Moyens Industriels - Électromécanicien F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>Rattaché à l'entité MI (Moyens Industriels) au sein du service MI-MG-SSE, vous êtes le garant de la disponibilité technique et du bon fonctionnement électromécanique des équipements de production de Safran Aircraft Engine Services Casablanca (SAESC). En collaboration étroite avec les Méthodes Maintenance et le Planificateur, vous assurez le maintien en conditions opérationnelles des moyens industriels du site.<br>Missions :<br>• Maintenance Préventive : Exécuter les interventions selon le plan de maintenance établi pour garantir la fiabilité à long terme.<br>• Maintenance Corrective : Intervenir avec réactivité en cas de panne, établir un diagnostic précis (recherche de pannes électriques ou mécaniques) et estimer le temps d'indisponibilité machine.<br>• Continuité de service : Proposer et déployer des solutions palliatives sécurisées pour minimiser les arrêts de production en attendant la réparation définitive.<br>• Réception &amp; Installation : Participer activement au montage, au réglage et à la mise en service des nouveaux moyens industriels.<br>• Optimisation de la performance : Proposer des solutions techniques (modifications mécaniques ou électriques simples) pour améliorer la maintenabilité et la fiabilité des équipements.<br>• Expertise Multi-technique : Assurer les interventions de maintenance sur les systèmes hydrauliques, pneumatiques et électriques.<br>• Support aux prestataires : Piloter et apporter un appui technique aux équipes de maintenance extérieures lors d'interventions spécialisées.<br>• Traçabilité GMAO : Renseigner rigoureusement l'ensemble des interventions dans la GMAO pour capitaliser l'historique et permettre l'analyse de performance.<br>• Reporting : Assurer un compte-rendu périodique de l'activité auprès du Superviseur Maintenance MI.</p><br><br><p>Rythme horaire : 3x8 tournant.</p><br><br><p>• Formation : Bac+2 minimum en Électromécanique, Maintenance Industrielle ou équivalent.<br>• Expérience : 3 ans minimum en maintenance d'équipements industriels dans un environnement exigeant.<br>• Compétences techniques : Maîtrise de la lecture de plans (électriques, mécaniques, hydrauliques) et bonnes connaissances en diagnostic sur machines <br>• Savoir-être : Rigueur, autonomie, réactivité et curiosité technique.<br>• Disponibilité : Capacité à apporter une assistance technique à l'équipe maintenance MI en cas de besoin.<br>• Esprit d'équipe : Fort esprit d'équipe et capacité à communiquer efficacement avec les opérateurs de production.<br>• Sécurité &amp; Environnement : Sensibilité aiguë au respect des règles SSE (Consignation/LOTO, port des EPI, tri des déchets industriels).<br>À savoir :</p><br><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Flight Safety function, the SMS/SGS (Safety Management System) Referent is responsible for conducting investigations related to safety events within the MRO. They actively contribute to identifying root causes and deploying corrective actions, in close collaboration with operational teams. Main responsibilities: - Conduct investigations following safety events (incidents, deviations, technical events) - Collect, analyze, and consolidate data related to events - Identify root causes using appropriate analysis methods (5 Whys, fault tree analysis, etc.) - Propose relevant corrective and preventive actions - Ensure follow-up on the implementation and effectiveness of actions - Participate in promoting a safety culture within operational teams - Provide regular reporting to the SMS manager - Contribute to the continuous improvement of investigation processes</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) - Training or professional experience in aeronautical engine maintenance strongly preferred - Good knowledge of MRO environments and maintenance processes - Analytical skills and rigor in data processing - Ability to interact with field operational teams - Good written and oral communication skills in French and English</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Flight Safety function, the SMS/SGS (Safety Management System) Referent is responsible for conducting investigations related to safety events within the MRO. They actively contribute to identifying root causes and deploying corrective actions, in close collaboration with operational teams.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Main responsibilities:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct investigations following security events (incidents, deviations, technical events)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collect, analyze and consolidate event-related data</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the root causes using appropriate analysis methods (5 Whys, fault tree analysis, etc.)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Propose relevant corrective and preventive actions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor the implementation and effectiveness of actions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in promoting a safety culture within operational teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide regular reporting to the SMS manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the continuous improvement of investigation processes.&nbsp;</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Formation Bac+5</li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training or professional experience in aeronautical engine maintenance is highly desirable.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of MRO environments and maintenance processes</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical skills and rigor in data processing</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to interact with rational operational field teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good written and oral communication skills in French and English</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br>The Guestroom Attendant is responsible for maintaining clean, safe, and comfortable guest rooms in accordance with company and brand standards. This role demonstrates respect, professionalism, and attention to detail while ensuring the highest levels of cleanliness, responding to guest requests, and contributing to an exceptional guest experience.<br><br><br><br><br><br> </div>

<b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description </font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Quality Department, your main role will be to ensure compliance with customer/authority requirements to guarantee process conformity. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">This will involve stimulating continuous improvement, guaranteeing performance, and maintaining the quality/safety system and supporting its adoption by all. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In particular, your mission will consist of: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding and translating customer and authority expectations/requirements; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">supporting staff in understanding and applying customer and authority requirements; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">and serving as the quality focal point for your area during internal and external audits. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Protect the customer from non-quality. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead, participate in, and support investigations and root cause analyses. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze non-conformities with regard to their potential impacts on flight safety. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead the implementation of corrective actions for each exported deviation and non-quality issue. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Address non-conformities under your responsibility. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that each DAC/CAR is correctly managed by the deviation's owner. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather the elements necessary for closing DACs/CARs. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stimulate continuous improvement. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Guarantee performance. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in achieving quality effectively </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">. Define quality indicators for your scope in collaboration with the management of the sector(s). </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and assist in the implementation of action plans to reduce the costs of non-quality and customer complaints. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prioritize prevention and anticipation. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Share lessons learned and feedback. Declarant </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">: Define, plan and carry out the surveillance associated with his/her perimeter; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the effectiveness of corrective and preventive actions; </font></font><br><br><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br>Job Requirements</font></font><br></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You hold a Master's degree (Bac+5) in Engineering or equivalent, and have 8+ years of experience in a similar role, ideally in the aerospace sector. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are rigorous, possess strong leadership skills, analytical thinking, and a sense of innovation, and you enjoy teamwork – then this position is for you! </font></font><br><br>

<p>Our Mission At Palo Alto Networks , we re united by a shared mission to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Job Summary The Major Account Manager partners with our customers to secure their entire digital experience. You re motivated by the desire to solve critical challenges facing our customer s secure environment, so you re prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you re responsible for leading and driving sales engagements. Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio. Key Responsibilities As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer Your consultative selling experience will identify business challenges and create solutions for prospects and our customers Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions Create clear goals and complete accurate forecasting through developing a detailed territory plan Leverage prospect stories to create a compelling value proposition with insights into value for that specific account Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services Travel as necessary within your territory, and to company-wide meetings Qualifications Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques Technical aptitude for understanding how technology products and solutions solve business problems Identifies problems, reviews data, determines the root causes, and provides scalable solutions Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes Excellent time management skills, and work with high levels of autonomy and self-direction Our Commitment We re trailblazers that dream big, take risks, and challenge cybersecurity s status quo. It s simple: we can t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at EMAIL_ADDRESS . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques Technical aptitude for understanding how technology products and solutions solve business problems Identifies problems, reviews data, determines the root causes, and provides scalable solutions Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes Excellent time management skills, and work with high levels of autonomy and self-direction</p>

<p>GTM Program Manager 6-Month Contract Jira &amp; Atlassian Project Management Build-Out Engagement type Fixed-term contract Engagement Overview The client is engaging a hands-on GTM Program Manager on a six-month contract to architect and operationalize a project management system in Jira, together with project reporting dashboards in Atlassian, that drives full transparency and accountability into the client's product GTM plans and launch status. This is a build-and-enable engagement: by the end of the term, the client's GTM team will have a live, well-documented project management system, the dashboards to run it, and the training and SOPs to sustain it. Objective Stand up a single, reliable source of truth for GTM and product launch execution so that anyone, from an individual contributor to an executive, can see plan status, milestones, risks, and project health in real time, and so that ownership and accountability are clear at every step. Key Deliverables The engagement is scoped around six concrete deliverables:</p><p>1. Jira Project Environment Architecture Architect. Design and build the Jira project environment for GTM and product launch work project structure, issue types, fields, statuses, workflows, automation, and cross-project dependencies sized to support multiple concurrent launches. Standardize. Establish naming conventions, hierarchy, and standards that keep the system consistent and scalable as it grows.</p><p>2. Atlassian Reporting Dashboards Build. Build Atlassian dashboards (Jira dashboards, gadgets, JQL filters, and Atlassian Analytics / Confluence where applicable) that surface key milestone views and project health at a glance. Tailor by audience. Deliver both executive-level roll-ups (portfolio status, launch readiness, risk) and team-level operational views (workload, blockers, upcoming milestones).</p><p>3. Project Management Guide / SOP Document. Author a clear project management guide and standard operating procedures that document how the system works, how to run a launch in it, and the conventions the team must follow. Make it usable. Make it practical and self-serve covering intake, planning, status updates, reporting cadence, and roles/responsibilities.</p><p>4. GTM Team Enablement &amp; Training Train. Train the GTM team on the new project management system through live sessions and supporting materials, so the team can operate it confidently and independently. Drive adoption. Drive adoption not just awareness and leave behind reference materials for ongoing onboarding.</p><p>5. Project Documentation Populate. Guide or directly complete the documentation of each active GTM and launch project within the new system, ensuring plans, milestones, owners, and status are accurately captured. Migrate in-flight work. Bring existing in-flight projects into the system so it reflects the real state of the portfolio from day one.</p><p>6. Ad Hoc Project Management Day-to-day project management. Manage key projects. Build new project plans / support project plan hygiene for select initiatives, flag project risk, schedule meetings, and communicate with stakeholders and team members to drive on-time project delivery. Responsibilities Own delivery. Run the engagement as a project: scope, plan, sequence, and deliver the six workstreams above on time and to a defined quality bar. Engage stakeholders. Partner with Product Marketing, Product Management, Sales, Customer Success, and Enablement to understand how launches actually run and reflect that in the system design. Test and refine. Validate the system with real projects and iterate based on team feedback before handoff. Enable a clean handoff. Ensure a clean handoff system, dashboards, SOPs, and trained owners so the client can sustain it after the contract ends. Qualifications Jira architecture. Demonstrated experience standing up or significantly re-architecting a Jira environment from the ground up, ideally for GTM, marketing, or product launch work. Jira expertise. Expert-level Jira configuration projects, workflows, custom fields, JQL, automation; Atlassian administration experience strongly preferred. Dashboard development. Proven ability to build Atlassian dashboards and reporting that turn project data into clear, decision-ready milestone and health views. Program management. Strong program/project management background with a track record of delivering on fixed timelines. Documentation &amp; enablement. Experience writing SOPs / playbooks and training teams to adopt new tools and processes. Communication. Clear communicator who can work across ICs and executives and bring structure to ambiguity. Contractor mindset. Comfortable operating as a contractor self-directed, fast to ramp, and focused on leaving the team self-sufficient. Nice to Have Atlassian depth. Confluence, Atlassian Analytics, Jira Product Discovery, or Jira Align experience. Domain. Background in B2B SaaS, data, or regulated / EHS-adjacent industries. Certifications. PMP, Agile / Scrum, or Atlassian certifications. Definition of Success At the end of six months, the client has a live Jira project management system and Atlassian dashboards in active use, a documented SOP, a trained GTM team operating the system independently, and every active GTM and launch project documented within it delivering full transparency and accountability into GTM plans and launch status.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><p>Jira architecture. Demonstrated experience standing up or significantly re-architecting a Jira environment from the ground up, ideally for GTM, marketing, or product launch work. Jira expertise. Expert-level Jira configuration projects, workflows, custom fields, JQL, automation; Atlassian administration experience strongly preferred. Dashboard development. Proven ability to build Atlassian dashboards and reporting that turn project data into clear, decision-ready milestone and health views. Program management. Strong program/project management background with a track record of delivering on fixed timelines. Documentation &amp; enablement. Experience writing SOPs / playbooks and training teams to adopt new tools and processes. Communication. Clear communicator who can work across ICs and executives and bring structure to ambiguity. Contractor mindset. Comfortable operating as a contractor self-directed, fast to ramp, and focused on leaving the team self-sufficient.</p><h4>Nice to Have</h4><p>Atlassian depth. Confluence, Atlassian Analytics, Jira Product Discovery, or Jira Align experience. Domain. Background in B2B SaaS, data, or regulated / EHS-adjacent industries. Certifications. PMP, Agile / Scrum, or Atlassian certifications.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Casablanca Needs a Teacher of Psychology for an Immediate Start IGCSE and A level Our client is a leading British international school in Morocco, delivering a high-quality education based on the National Curriculum for England from the Early Years through to A Levels. Serving a diverse community of local and international families representing more than 35 nationalities, the school is recognised for its strong academic standards, outstanding pastoral care and commitment to developing confident, well-rounded young people. Set within a modern, purpose-built campus, students benefit from excellent specialist facilities for science, technology, sport, music and the performing arts, together with a broad programme of extracurricular activities. With consistently strong examination results, 100% university acceptance for graduating students and a collaborative team of dedicated educators, this is an exciting opportunity to join a thriving international school committed to excellence in teaching and learning. Salary and Benefits • £25k = 26000 MAD per month starting net salary for someone with around two years’ experience. • £32k = 33000 MAD per month net would be the top of our pay scale, typically for someone with around 10+ years’ relevant experience. • 10,000 MAD monthly allowance is specifically a housing allowance (equivalent to approximately £800 per month / £9,600 per year). • An annual 4,000 MAD flight allowance for the staff member. • Flights at the start and end of the contract for the staff member and any accompanying dependants. • Comprehensive medical insurance (including dental) for the staff member and dependants. • Free tuition for up to two children, with only minor additional costs such as uniform. Recruitment Criteria • Bachelor's degree in the relevant subject or Education. • Recognised teaching qualification (PGCE, B.Ed., or equivalent). • A minimum of two years' recent teaching experience within the British curriculum is preferred. • Strong knowledge of the National Curriculum for England and, where appropriate, Cambridge International programmes. • A commitment to high standards of teaching, learning and student achievement. • Excellent classroom management and effective communication skills. • Ability to work collaboratively within a diverse international school community. • Commitment to safeguarding, child protection and promoting student wellbeing. • Visas only available for certain nationalities - please check with your consultant. Casablanca offers expatriate teachers an exciting blend of modern city living and rich Moroccan culture. As Morocco's largest city, it boasts excellent restaurants, cafés, shopping, beaches and a thriving international community. With a mild climate, a relaxed coastal lifestyle and easy access to destinations such as Marrakech, Rabat and the Atlas Mountains, Casablanca is an ideal location for educators seeking both professional growth and unforgettable travel experiences.</span> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Quality Department, your main role will be to ensure compliance with customer/authority requirements to guarantee process conformity, as well as to stimulate continuous improvement, guarantee performance, and maintain the quality/safety system and support its adoption by all. In particular, your mission will consist of:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding and responding to the expectations/requirements of the client and the authorities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting staff in understanding and applying customer and authority requirements</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be the quality focal point for one's area during internal and external audits.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Protecting the customer from poor quality</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To lead, participate in and support investigations and causal analyses</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze non-conformities with regard to potential impacts on flight safety</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the implementation of security measures for each cart and non-quality export.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Addressing non-conformities is one of its responsibilities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that each DAC/CAR is correctly operated by the cart manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather the elements necessary for closing the DAC/CAR</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stimulate continuous improvement</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Guarantee performance</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in achieving quality in an effective way</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define the quality indicators for its scope in collaboration with the hierarchy of the sector(s)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and assist in the implementation of the action plan to reduce the costs of non-quality and customer complaints.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prioritize prevention and anticipation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sharing Experience Feedback and Feedback to the Declarant</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define, plan and carry out the surveillance activities associated with its perimeter.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the effectiveness of corrective and preventive actions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the action plan resulting from the Safety Management System / Screening Committee</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in updating risks according to the Safety Management System.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To act as a liaison for the deployment of initiatives to improve quality (FH, FOD, )</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To implement a simple and user-friendly quality system for everyone</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the application of the quality policy, respect for fundamental quality principles, and the application of the procedures of the Quality and Safety Management System.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Train and raise awareness among staff regarding quality fundamentals and the Quality and Safety Management System.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the staff qualification process</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Validate the (re)qualification of special process installations</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the industrial validation process</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the process of amending the capacity lists</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a Bac+5 degree in Engineering or equivalent, you have 8 years or more of experience in a similar position ideally in the aeronautics sector. You are rigorous, possess strong leadership, an analytical mind and a sense of innovation, you enjoy teamwork, then this position is for you!</font></font></p>

<p>Under the overall supervision of the AVRR Project Officer and the direct supervision of the National Operation Officer, the Operation Assistant will be in charge of supporting case management and movement operations in the field (specifically through the following duties and responsibilities):</p><p>1. Conduct interviews with new applicants requesting IOM assistance and register their data using IOM relevant systems.</p><p>2. Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.</p><p>3. Assist individuals at IOM offices, or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).</p><p>4. Exchange correspondence with the Embassies of the countries of origin to request the issuance of travel documents.</p><p>5. Maintain contact with IOM missions in countries of origin, embassies and other essential IOM partners.</p><p>6. Contribute to the monitoring of vulnerable cases in coordination with other direct assistance programs and partner associations to facilitate integrated and effective assistance to program beneficiaries.</p><p>7. Provide regular feedback on work being accomplished to the National Operation Officer and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.</p><p>8. Undertake duty travel, if required, to participate in meetings or training sessions, or to escort individuals.</p><p>9. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the National Operation Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.</p><p>10. Perform such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Education : Bachelor s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with two years of relevant professional experience; or. School diploma with four years of relevant experience.</p><p>Experience : Experience in collaborating with government authorities, national/international institutions, United Nations agencies, and non-governmental organizations. Experience working on migration or the protection of vulnerable individuals, such as victims of trafficking, unaccompanied and separated children and other vulnerable groups. Prior experience working with international humanitarian organizations, nongovernmental or governmental institutions/organizations in a multicultural setting is an advantage</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Ensure the efficient handling of inbound and outbound shipments in line with DHL operational standards in order to meet network transit times, safety, quality and customer service requirements.<br>The role also includes Pickup &amp; Delivery activities, contributing to a high level of service excellence across warehouse, gateway and last-mile operations.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Perform inbound and outbound warehouse operations including sorting, loading, unloading, scanning and shipment preparation according to DHL procedures.</li><li>Handle shipments within the Gateway (GTW) while ensuring compliance with network and security standards.</li><li>Ensure accurate and timely scanning of all consignments to maintain shipment visibility and data integrity.</li><li>Support flight, ramp, shuttle and warehouse activities as required by operational needs.</li><li>Deliver inbound shipments and collect outbound shipments within agreed service timelines.</li><li>Ensure the safety, security and integrity of shipments during handling, transportation and delivery.</li><li>Operate company vehicles responsibly, ensuring compliance with road safety regulations and DHL driving standards.</li><li>Manage undelivered shipments (UNDL) and report issues promptly to the supervisor.</li><li>Maintain cleanliness, organization and safety of the warehouse and operational areas (5S).</li><li>Test operational equipment before use and report any malfunction or safety hazard immediately.</li><li>Work closely with supervisors, team leaders and other departments to ensure smooth operational flow.</li><li>Cooperate with customs authorities and other external stakeholders when required.</li><li>Prepare daily operational reports and support network tracing requests.</li><li>Adhere strictly to Health, Safety &amp; Environment (H&amp;S) policies and report incidents or near-miss events on the same day.*</li></ul><strong>YOUR PROFILE :</strong><p>*BAC +2 minimum.<br>Valid driving license B &amp; C.<br>Minimum 1 year of driving experience; experience in logistics, transport or operations is an asset.<br>Good command of French, spoken and written.<br>Basic computer skills (Word, Excel, operational scanning systems).</p><br><br><p><strong>Competencies:</strong><br>Analysis: Ability to identify operational issues and contribute to effective solutions.<br>Planning &amp; Organizing: Manages tasks efficiently to meet deadlines in a fast-paced operational environment.<br>Decision Making: Takes appropriate actions while complying with DHL procedures and safety standards.<br>Results Orientation: Focuses on meeting operational targets and service quality KPIs.<br>Teamwork: Collaborates effectively with colleagues and supervisors.<br>Reliability &amp; Responsibility: Demonstrates accountability, discipline and commitment to safety and service excellence.*</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job Purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English, French &amp; Arabic Languages;</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</span></span></span></span></span></li></ol><br><br>. <br><ol><li><span><span><span><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in English ,Frensh &amp; Arabic Languages .</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p>To effectively manage Stores and&nbsp;Inventory control&nbsp;of aircraft parts, tools and equipment ensuring the&nbsp; adequacy and timeliness availability of needed components to secure the airworthiness of Air Arabia fleet and 3rd Party Aircrafts all in accordance with business requirements, DAC rules and regulations, and Air Arabia policies, procedures and quality standards.</p><br><br><b>Key Result Responsibilities</b> <br><ol><li>Manages daily stores and inventory activities ensuring all are performed, documented and recorded as per Air Arabia adopted policies and procedures with focus on safety, efficiency and cost-effectiveness in managing technical requirements and human factors considerations.</li><li>Supports the Head of Maintenance in developing, and maintaining a set of policies, operating procedures and adequate system for managing the storage and inventory daily work.</li><li>Co-designs and defines the set of standards and measures related to compliance with commercial, quality, as well as regulatory bodies’ agreed standards and procedures.</li><li>Maintains an inspection system to record data of store activities, taking into consideration material shelf life, tools calibration, temperature and humidity control, especially in technical stores, 24/7 coverage of all stores functions, as well as&nbsp;timely reporting&nbsp;of all activities in accordance with agreed formats and circulation terms.</li><li>Partners with Stakeholders in Engineering and Maintenance to ensure the adequacy and timely availability of necessary resources (manpower, facilities, components and spare parts, equipment, tools, etc.) to carry out planned and un-planned maintenance work.</li><li>Monitors the stock level of frequently demanded items, such as wheels, batteries, oils, fluids etc. ensuring it is always as per agreed number&nbsp;</li></ol><br><ol><li>Manages the allocation and performance of the respective team to execute action plans in line with business operational needs and agreed targets.</li><li>Supports the Head of Maintenance in managing, monitoring and evaluating the safety measures, facilities adequacy and cleanliness, storage conditions and needs, communication and overall performance of Stores.</li><li>Supervises the execution of function related SLAs with manufacturers, vendors and suppliers in line with agreed objectives and KPIS</li><li>Assists the Head of Maintenance during the audit checks ensuring corrective measures (if any) are timely executed as per DAC regulations and in accordance with approved quality standards.</li><li>Works closely with the Head of Maintenance to identify and set the annual budget for the stores and&nbsp;inventory control&nbsp;operations and to cost-effectively manage the related expenditure.</li><li>Educates and guides his/her team on how to comply with rules and regulations, formalities and procedures followed in carrying out maintenance tasks whilst monitoring and resolving any shortfalls that could potentially affect maintenance input and capability.</li><li>Partners with Legal, Finance, HR and other cross-functional teams to carry out function-related work ensuring efficiency and timely delivery, this includes but is not limited to:&nbsp; recruitment, training, annual&nbsp; appraisals, rostering, attendance control, claims, payments, etc.</li></ol><br>Key Result Responsibilities - Continued <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>Bachelor degree in Management/Administration/Accounting&nbsp;or equivalent; alternately a diploma or certificate in a related field from a recognized institution combined with needed experience and exposure.</li><li>Project Management&nbsp;certificate, alternately the proven corresponding working experience is a must.</li><li>Cost Control,&nbsp;Budgeting, Compliance, Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.</li><li>Proficient in&nbsp;Microsoft Office,&nbsp;Advanced Excel&nbsp;is preferred.</li><li>Fluent in&nbsp;English Language.</li></ul><br><b>Work Experience</b> <br><ul><li>5+ years’ experience in any industry, 3 years of which in a similar capacity in Airlines industry under Aircrafts&nbsp;maintenance management, with 2 years at least leading the Stores and Inventory Section.</li><li>Has necessary working experience and exposure to DAC aircrafts maintenance rules and regulations.</li><li>Experienced in leading and developing a team with heavy work-load schedules.</li><li>A good knowledge in airline and Flight Operations formalities and standard regulations.</li><li>Good exposure to Commercial/Quality Assurance /Safety/Internal &amp; External Audit functional operations and practices related to and affecting aircrafts maintenance and components stores management.</li><li>Experienced in designing, implementing, and monitoring policies, procedures and operating manuals as per business needs and in line with adopted regulations and approved quality standards.</li><li>Experienced in executing and managing SLAs with successful delivery and results.</li><li>High level of accuracy and attention to both results and details.</li><li>Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.</li><li>Cost-oriented, possesses effective negotiation, problem solving and decision making skills.</li></ul><br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the efficient handling of inbound and outbound shipments in line with DHL operational standards in order to meet network transit times, safety, quality and customer service requirements.<br>The role also includes Pickup & Delivery activities, contributing to a high level of service excellence across warehouse, gateway and last-mile operations.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Perform inbound and outbound warehouse operations including sorting, loading, unloading, scanning and shipment preparation according to DHL procedures.</li><li>Handle shipments within the Gateway (GTW) while ensuring compliance with network and security standards.</li><li>Ensure accurate and timely scanning of all consignments to maintain shipment visibility and data integrity.</li><li>Support flight, ramp, shuttle and warehouse activities as required by operational needs.</li><li>Deliver inbound shipments and collect outbound shipments within agreed service timelines.</li><li>Ensure the safety, security and integrity of shipments during handling, transportation and delivery.</li><li>Operate company vehicles responsibly, ensuring compliance with road safety regulations and DHL driving standards.</li><li>Manage undelivered shipments (UNDL) and report issues promptly to the supervisor.</li><li>Maintain cleanliness, organization and safety of the warehouse and operational areas (5S).</li><li>Test operational equipment before use and report any malfunction or safety hazard immediately.</li><li>Work closely with supervisors, team leaders and other departments to ensure smooth operational flow.</li><li>Cooperate with customs authorities and other external stakeholders when required.</li><li>Prepare daily operational reports and support network tracing requests.</li><li>Adhere strictly to Health, Safety & Environment (H&S) policies and report incidents or near-miss events on the same day.*</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*BAC +2 minimum.<br>Valid driving license B & C.<br>Minimum 1 year of driving experience; experience in logistics, transport or operations is an asset.<br>Good command of French, spoken and written.<br>Basic computer skills (Word, Excel, operational scanning systems).</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Analysis: Ability to identify operational issues and contribute to effective solutions.<br>Planning & Organizing: Manages tasks efficiently to meet deadlines in a fast-paced operational environment.<br>Decision Making: Takes appropriate actions while complying with DHL procedures and safety standards.<br>Results Orientation: Focuses on meeting operational targets and service quality KPIs.<br>Teamwork: Collaborates effectively with colleagues and supervisors.<br>Reliability & Responsibility: Demonstrates accountability, discipline and commitment to safety and service excellence.*</p></div>