Night Shift Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><span>A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.</span></p><br><br><br><p><span><span><span><span>Main Duties and Responsibilities</span><br><span>1. To check in guests and perform subsequent administrative procedures, ensuring speedy</span><br><span>allocation of rooms by liaising with Housekeeping and Room Service, through monitoring</span><br><span>departures and room status.</span><br><span>2. To escort guests and familiarise them with facilities and services.</span><br><span>3. To produce and distribute relevant information lists to other departments.</span><br><span>4. To be responsible for cash floats, reporting shortages/overages to the Front Office</span><br><span>Manager, General Cashier and Director of Finance.</span><br><span>5. To take reservations, amendments and handle general enquiries regarding bookings.</span><br><span>6. To prepare all pre-registration for the following day's arrivals.</span><br><span>7. To update guest history records, matching with reservations to ensure continuity of</span><br><span>standards to regular guests and process new guest histories after departure.</span><br><span>8. To handle all facsimiles, e-mails and typing as requested.</span><br><span>9. To be able to multitask and work in a demanding environment</span></span></span></span></p><br><br><p><span><span><span><span>10. To give a detailed hand over to the oncoming shift.</span><br><span>11. To ensure a high standard of grooming, deportment and personal hygiene.</span><br><span>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</span><br><span>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager</span><br><span>and to be willing and able to cross train and assist as needed in Reservation and Telephone</span><br><span>duties.</span><br><span>14. To assist all other Front Office departments whenever needed as long as previously trained</span><br><span>for.</span><br><span>15. To be a welcoming and attentive presence in the Lobby.</span><br><span>16. To perform all task to Four Seasons standards.</span><br><span>17. To develop all task regarding the night shift.</span><br><span>18. To be able to easily interact with guest and deal with basic complains.</span><br><span>19. See attached the Four Seasons Core Standards</span></span></span></span></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b><span><strong>Principales fonctions et responsabilités</strong></span></b></span></p><br><p><span><span>Cette description de poste illustre les principales responsabilités, mais ne constitue pas une liste exhaustive des tâches, qui peuvent changer de temps à autre, dans des limites raisonnables et conformément aux besoins de l'entreprise.</span></span></p><br><p><span><b><span><strong>Prise de poste (Début de shift)</strong></span></b></span></p><br><p><span><span>Prise de briefing du Chef de Réception / Duty Manager</span></span></p><br><p><span><span>Revue des arrivées tardives / départs anticipés</span></span></p><br><p><span><span>Vérification des statuts des chambres (late CO, no show, VIP, etc.)</span></span></p><br><p><span><span>Vérification des consignes particulières (groupes, événements, clients sensibles)</span></span></p><br><p><span><span>Contrôle des équipes en poste (voiturier, sécurité, housekeeping, room service)</span></span></p><br><p><span><b><span><strong>Revue des opérations FO (Front Office)</strong></span></b></span></p><br><p><span><span>Vérification des clôtures de caisse (Shift reports, transferts, paiements en attente)</span></span></p><br><p><span><span>Contrôle des réservations sans garantie / no-show à signaler</span></span></p><br><p><span><span>Contrôle de la balance du jour (comptes débiteurs, extras en suspens)</span></span></p><br><p><span><span>Préparation et clôture du Night Audit ou suivi avec le Night Auditor</span></span></p><br><p><span><span>Impression / vérification des rapports (chiffre d'affaires, taxe séjour, log book, etc.)</span></span></p><br><p><span><b><span><strong>Sécurité &amp; Rondes</strong></span></b></span></p><br><p><span><span>Briefing sécurité (consignes, véhicules, incidents en cours)</span></span></p><br><p><span><span>Ronde complète de l’hôtel (zones publiques, sorties de secours, sous-sols, parkings)</span></span></p><br><p><span><span>Vérification fermeture des accès sensibles (back-office, salles de réunion, etc.)</span></span></p><br><p><span><span>Relevé des anomalies / déclenchements d’alarmes / lumière ou clim allumée inutilement</span></span></p><br><p><span><span>Vérification des listes de véhicules stationnés vs rapport voituriers</span></span></p><br><p><span><span>Coordination avec le service sécurité en cas d’incident ou besoin d'intervention</span></span></p><br><p><span><b><span><strong>Suivi Housekeeping &amp; Maintenance</strong></span></b></span></p><br><p><span><span>Vérification des chambres en départ pour le lendemain (planning de nettoyage)</span></span></p><br><p><span><span>Suivi des anomalies signalées (AC, fuite, odeur, etc.)</span></span></p><br><p><span><span>Communication avec l'équipe de nuit housekeeping (remise de draps, serviettes, etc.)</span></span></p><br><p><span><span>Remontée immédiate des urgences techniques au service de garde ou au lendemain</span></span></p><br><p><span><b><span><strong>Room Service / Cuisine de nuit</strong></span></b></span></p><br><p><span><span>Vérifier la présence et disponibilité du room service si 24/24h</span></span></p><br><p><span><span>Contrôle des stocks de mini bar (si gérés la nuit)</span></span></p><br><p><span><span>Suivi des commandes en cours ou en retard</span></span></p><br><p><span><b><span><strong>Préparation du lendemain</strong></span></b></span></p><br><p><span><span>Préparation de la feuille des arrivées du jour (Guest List, VIP, early CO)</span></span></p><br><p><span><span>Impression ou envoi du rapport opérationnel à la direction (GM, FO Manager, etc.)</span></span></p><br><p><span><span>Mise à jour du Log Book ou rapport de passation</span></span></p><br><p><span><span>Communication écrite des incidents ou points critiques du shift</span></span></p><br><p><span><b><span><strong>Fin de shift – Passation</strong></span></b></span></p><br><p><span><span>Rapport de nuit complété et envoyé</span></span></p><br><p><span><span>Brief rapide au FO ou Réception du matin (à l’arrivée du réceptionniste ou shift leader)</span></span></p><br><p><span><span>Vérification des clés, fonds de caisse, équipements remis</span></span></p><br><p><span><span>Dernière ronde rapide des zones sensibles</span></span></p><br><br><b>Qualifications:</b><br><p><span><span><strong>Profil recherché</strong></span></span></p><br><ul><li><span><span>Diplôme supérieur en management hôtelier ou équivalent.</span></span></li><li><span><span>Expérience confirmée (minimum 3–5 ans) dans un spa d’hôtel 5</span></span><span><span>★</span></span><span><span> ou </span></span><span><span>é</span></span><span><span>tablissement de luxe.</span></span></li><li><span><span>Forte orientation client et sens du détail.</span></span></li><li><span><span>Maîtrise du français et de l’anglais. Une troisième langue est un plus.</span></span></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.</p><p>Main Duties and Responsibilities</p><ul><li>To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</li><li>To escort guests and familiarise them with facilities and services.</li><li>To produce and distribute relevant information lists to other departments.</li><li>To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</li><li>To take reservations, amendments and handle general enquiries regarding bookings.</li><li>To prepare all pre-registration for the following day's arrivals.</li><li>To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</li><li>To handle all facsimiles, e-mails and typing as requested.</li><li>To be able to multitask and work in a demanding environment</li><li>To give a detailed hand over to the oncoming shift.</li><li>To ensure a high standard of grooming, deportment and personal hygiene.</li><li>To adhere to health and safety, fire and bomb procedures laid down by the hotel.</li><li>To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</li><li>To assist all other Front Office departments whenever needed as long as previously trained for.</li><li>To be a welcoming and attentive presence in the Lobby.</li><li>To perform all task to Four Seasons standards.</li><li>To develop all task regarding the night shift.</li><li>To be able to easily interact with guest and deal with basic complains.</li><li>See attached the Four Seasons Core Standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p>Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.</p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: Less than 1-year related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.</p><p>CORE WORK ACTIVITIES Monitoring Property Operations Monitors and ensures compliance with all Guidelines to Operations. Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). Ensures employees are working in a safe environment. Manages all period-end inventories. Supporting Profitability and Revenue Goals Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days. Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. Administers plans and actions to keep chargebacks and rebates to a minimum. Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages. Manages employee hours. Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues. Supporting Human Resources Activities Promotes participation in property safety-related programs. Monitors employee attendance and records absences/tardiness. Promotes teamwork and employee morale. Keeps employees informed regarding new operational procedures, standards, or programs. Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations). Ensures all employees have complete knowledge of emergency procedures. Encourages employee relations through gifts, parties, outings. Creates incentives that will promote better service and profit for the property. Assists operations manager in processing employee payroll weekly.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Monitoring Property Operations<br>• Monitors and ensures compliance with all Guidelines to Operations.<br>• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).<br>• Ensures employees are working in a safe environment.<br>• Manages all period-end inventories.<br>Supporting Profitability and Revenue Goals<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.<br>• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.<br>• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.<br>• Administers plans and actions to keep chargebacks and rebates to a minimum.<br>• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.<br>• Manages employee hours.<br>• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.<br>Supporting Human Resources Activities<br>• Promotes participation in property safety-related programs.<br>• Monitors employee attendance and records absences/tardiness.<br>• Promotes teamwork and employee morale.<br>• Keeps employees informed regarding new operational procedures, standards, or programs.<br>• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).<br>• Ensures all employees have complete knowledge of emergency procedures.<br>• Encourages employee relations through gifts, parties, outings.<br>• Creates incentives that will promote better service and profit for the property.<br>• Assists operations manager in processing employee payroll weekly.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.</p><p style=\"font-family: Arial;\"><br><br><strong>What will I be doing?</strong><br><br></p><p>As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:</p><ul><li>Oversee the entire Front Office operation to maintain high standards</li><li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>Serve as a point of contact for regular and important Guests</li><li>Complete Night Audit duties</li><li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel</li><li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li><li>Compile adequate handover to Early staff / Duty Manager</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Conduct Health and Safety Checks and Night Walks</li><li>Maintain a good status awareness of all hotel areas</li></ul><b>What are we looking for?</b><br><br><p>Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>Previous supervisory experience in Front Office within the hotel, leisure or retail sector</li><li>Competent level of IT proficiency</li><li>Excellent leadership and management skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work under pressure</li><li>Excellent grooming standards</li><li>Positive attitude and good communication skills</li><li>Flexibility to respond to a variety of work situations</li><li>Ability to work on your own and as part of a team</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul> <li>Previous experience in the hotel industry</li><li>Previous experience with Front Office Management Systems</li><li>Previous experience with cash handling</li></ul><br><br><b>What will it be like to work for Hilton?</b><br><br><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href=\"http://jobs.hiltonworldwide.com/our-brands/index.php\" target=\"_blank\">global brands</a>.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! </p><br><br><br><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mission principale Le Shift Leader assure le pilotage opérationnel de son équipe durant son shift afin de garantir l’atteinte des objectifs de production en termes de sécurité, qualité, productivité, coûts et délais.<br> Il veille au bon fonctionnement des opérations dans un environnement industriel agroalimentaire syndicalisé, tout en assurant une gestion efficace des équipes et des indicateurs de performance.<br> Responsabilités principalesGestion des opérations Superviser les activités de production durant le shift.<br> Garantir le respect du planning de production et des objectifs définis.<br> Assurer le bon démarrage, suivi et arrêt des lignes de production.<br> Veiller à l’optimisation des performances opérationnelles et à la réduction des arrêts.<br> Coordonner avec les départements maintenance, qualité, supply chain et HSE.<br> Management des équipes Encadrer, organiser et animer les équipes de production.<br> Assurer la répartition des tâches et la gestion des effectifs durant le shift.<br> Maintenir un climat social sain dans un environnement syndicalisé.<br> Développer la discipline opérationnelle et le respect des procédures internes.<br> Participer à l’évaluation, la formation et la montée en compétence des collaborateurs.<br> Suivi des KPI et amélioration continue Assurer le suivi des KPI de production : rendement, TRS/OEE, pertes, rebuts, arrêts machines, productivité, sécurité, qualité, etc.<br> Analyser les écarts de performance et mettre en place des actions correctives.<br> Participer aux projets d’amélioration continue et d’excellence opérationnelle.<br> Préparer les reportings de shift et assurer la passation des consignes.<br> Qualité, sécurité et conformité Garantir le respect des standards qualité et sécurité alimentaire.<br> Veiller à l’application des procédures HSE et des bonnes pratiques d’hygiène.<br> Participer aux audits internes et externes.<br> S’assurer de la conformité des opérations aux normes et procédures du site.<br> Profil recherchéFormation Bac+5 / Diplôme d’Ingénieur en génie industriel, agroalimentaire, procédés industriels ou équivalent.<br> Expérience 3 à 4 ans d’expérience dans un environnement industriel.<br> Expérience obligatoire en gestion d’équipes opérationnelles.<br> Expérience dans un environnement syndicalisé fortement souhaitée.<br> Compétences techniques Bonne maîtrise des opérations de production industrielle.<br> Connaissance des KPI industriels et outils de performance.<br> Maîtrise des principes Lean Manufacturing et amélioration continue.<br> Bonne compréhension des normes qualité et sécurité agroalimentaire.<br> Compétences comportementales Leadership et capacité à fédérer les équipes.<br> Excellentes capacités organisationnelles et de prise de décision.<br> Gestion des priorités et résistance au stress.<br> Bon relationnel et gestion des situations sociales sensibles.<br> Esprit analytique et orientation résultats.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a full-time Shift Maintenance Leader to lead maintenance shift operations at our new HVAC plant in Tangiers, Morocco. You will ensure equipment reliability, efficient machine utilization and achievement of performance targets (MTBF, MTTR, downtime). You will organize and monitor preventive and corrective maintenance programs, support root cause analysis and drive actions to improve uptime and accomplish total customer satisfaction. Essential responsibilities (including but not limited to): Lead and coordinate daily shift maintenance operations, ensuring reliability, safety compliance and zero operational disruption . Plan, prioritize and perform preventive, predictive, and corrective maintenance tasks to minimize downtime and sustain equipment efficiency. Lead the team in diagnosing, analyzing root causes and resolving complex technical issues (mechanical, electrical, electronic, robotic, and PLC system issues.) Monitor and drive maintenance KPIs, fostering continuous improvement and reliability-centered maintenance practices. Implement and uphold lean maintenance standards and 5S practices to maintain a safe, organized, and efficient work environment. Coordinate maintenance-related risk assessments and ensure actions are taken to prevent recurrence or failure. Collaborate cross-functionally with production, quality, and engineering teams to improve machine reliability and maintenance methods. Ensure all maintenance work complies with EHS, quality, and company standards, maintaining accurate documentation in both paper and electronic records. Manage and oversee contractors to ensure adherence to legal, safety, and company maintenance standards. Train, mentor, and evaluate maintenance team members to develop skills, motivation, and professional growth. Other responsibilities: Track and optimize energy consumption through sustainable maintenance and operational practices. Participate in and support continuous improvement initiatives across operations and maintenance. Provide technical expertise to maintenance team and manage maintenance projects. Promote and model high professional and behavioral standards, ensuring consistent application across the team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required experience and education:</p><p>At least 5 years' proven experience in Maintenance department as Shift Maintenance supervisor or Maintenance Team Leader within the automotive industry.</p><p>At least BAC+2, Technical / Industrial Engineering, or Technician degree, or Master, or equivalent.</p><p>Your Must Haves:</p><p>Proven expertise in plant maintenance operations with a strong record of equipment reliability, uptime improvement and process optimization.</p><p>Advanced problem-solving and root cause analysis skills , with a practical, hands-on approach to resolving breakdowns and performance issues.</p><p>Strong command of maintenance management systems and methodologies , particularly within the automotive or high-volume manufacturing environment.</p><p>Solid technical proficiency across mechanical, electrical, and automation systems, including robotics and PLC-based equipment.</p><p>Demonstrated leadership and team development capability in managing and mentoring multi-skilled maintenance technicians.</p><p>Excellent command of spoken and written English/French , enabling clear expression of complex ideas, concepts, thoughts and information.</p><p>High degree of organizational agility and adaptability , capable of managing multiple priorities in a dynamic production environment.</p><p>Good physical capacity (lifting, climbing, and crouching) to perform manual work on the floor when required.</p><p>Strong commitment to integrity, confidentiality and ethical conduct in all maintenance and operational activities.</p><p>Your Nice-to-Haves:</p><p>Working knowledge of Computerized Maintenance Management Systems (CMMS) and Total Productive Maintenance (TPM) principles.</p><p>Familiarity with IATF 16949 certification and automotive quality system requirements.</p><p>Experience in Greenfield or equipment installation projects, including commissioning of new lines or facilities.</p><p>Understanding and practical application of Lean manufacturing tools (e.g., 5S, Kaizen, waste elimination).</p><p>Exposure to Enterprise Resource Planning (ERP) systems, preferably SAP Plant Maintenance or similar modules.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>APM Terminals</p><br><br><br><br><br><br><br><br><br><br><p>Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.</p><br><br><p>At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.</p><br><br><p>Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!</p><br><br><br><p>We are seeking an experienced <b>Shift </b><b>IT/OT Engineer</b> with e<span>xperience according to industry-standard ITSM practices. Excellent communication skills with the ability to translate between technical and user language. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Hands-on experience with IT and OT infrastructure hardware devices. Familiarity with terminal operational constraints and local regulatory requirements. In-depth knowledge of end-user software and devices. Ability to work effectively in a fast-paced and dynamic environment.</span></p><br><br><br><p><span><b>Key Responsibilities:</b></span></p><br><br><ul><li><span>Proactively monitor the Terminal Technology Platform to predict and prevent incidents. </span></li><li><span>Provide hands-on support, conduct maintenance, and resolve incidents for local IT infrastructure services and assets, including datacenter racks, cabling, network, and server equipment. </span></li><li><span>Provide hands-on support, conduct maintenance, and resolve incidents for local OT infrastructure services and assets, including Access Control, CCTV/OCR equipment, radio equipment, VMTs, Assets Sub-Systems, and backbone network infrastructure. </span></li><li><span>Support the regional IT service delivery team with onsite IT/OT support for incident and change management when required. </span></li><li><span>Install and replace end-user and IT/OT infrastructure hardware devices. </span></li><li><span>Resolve incidents within agreed service levels and participate in regional Change Advisory Board (CAB) meetings. </span></li><li><span>Provide end-user support services according to agreed service level agreements. </span></li><li><span>Collaborate with local IT/OT Engineers from Level 2 and the regional IT service delivery team to support and maintain local IT/OT infrastructure. </span></li><li><span>Ensure proper Change and Incident processes associated with local IT/OT assets within warranty and vendor support. </span></li><li><span>Contribute to local IT initiatives in the terminals, as well as the implementation of new technology and infrastructure to support terminal operations. </span></li><li><span>Stay informed about terminal operational constraints, local regulatory requirements, and industry-standard ITSM practices. </span></li><li><span>Demonstrate in-depth knowledge of end-user software and devices, as well as local IT and OT infrastructure components.</span></li></ul><br><p><span>What are we looking for: </span></p><br><br><ul><li><span>In depth knowledge of end-user software and devices</span></li><li><span>In depth knowledge of local IT and OT infrastructure components</span></li><li><span>Experienced at working according to industry standard ITSM practices</span></li><li><span>Communicative – able to translate between technical and user language</span></li><li><span>Problem solving skills</span></li></ul><p><span>#LI-SS1&nbsp;</span></p><br><br><p><span>#LI-POST</span></p><br><br><br><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><br><br><br><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing&nbsp; </span><span><span><span><span><span><span><span><span><span><span><span>accommodationrequests@maersk.com</span></span></span></span></span></span></span></span></span></span></span><span>.&nbsp;</span></span></span></p><br><br><br><br><br><br> </div>

<p style=\"font-family:Arial;\">A Maintenance Shift Engineer is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.</p><p style=\"font-family:Arial;\"><br><strong>What will I be doing?</strong></p><p style=\"font-family:Arial;\">As an Assistant Chief Engineer, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>Responsible for maintenance issues within the hotel</li><li>Perform daily checks around the hotel</li><li>Conduct lift emergency release procedures as required</li><li>Diagnose, maintain, and repair mechanical equipment within the hotel</li><li>Ensure good relationships are built with internal and external customers</li><li>Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li><li>Develop, implement, and direct all emergency programs</li><li>Develop, implement and manage energy conservation programs for the property to minimize expenses</li><li>Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li><li>Perform special projects and other responsibilities as assigned</li><li>Responsible for the health and safety of the hotel</li><li>Ensure monthly safety inspections take place and employees are trained accordingly</li></ul><p style=\"font-family:Arial;\"><strong>What are we looking for?</strong></p><p style=\"font-family:Arial;\">A Maintenance Shift Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>Advanced knowledge of building management/engineering</li><li>Positive attitude</li><li>Good communication skills</li><li>Committed to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Flexibility to respond to a range of different work situations</li><li>Ability to work under pressure</li><li>Ability to work on their own</li><li>Previous experience in a management role</li></ul><p style=\"font-family:Arial;\">It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>First Aid</li><li>Vocational training in engineering or similar field</li></ul><p style=\"font-family:Arial;\"><br><strong>What will it be like to work for Hilton?</strong></p><p style=\"font-family:Arial;\">Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://jobs.hiltonworldwide.com/our-brands/index.php\">global brands</a>.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a full-time Shift Maintenance Technician to support maintenance operations in Tangier. You will ensure equipment reliability, optimal machine performance and production continuity by executing preventive, predictive, and corrective maintenance activities. You will troubleshoot equipment failures, perform timely repairs and contribute to continuous improvement initiatives while ensuring full compliance with our QEHS standards. Essential responsibilities (including but not limited to) Perform preventive, predictive, and corrective maintenance activities on production equipment, utilities, and facility systems according to maintenance plans and schedules. Diagnose and resolve equipment failures (mechanical, electrical, pneumatic, hydraulic, automation, robotics, PLC), lead or support root cause analysis for breakdowns, and provide rapid technical intervention during production disruptions to restore equipment within required response times. Execute maintenance work orders and accurately document all interventions, repairs, inspections, and findings in maintenance records and computerized maintenance management systems (CMMS). Conduct routine inspections and condition monitoring activities to identify potential equipment issues and support predictive maintenance programs. Support equipment installation, commissioning, testing, and start-up activities for new machinery, production lines, and facility projects. Maintain workplace organization through application of 5S principles and good maintenance practices. (TPM, Kaizen, energy efficiency, maintenance cost optimization) Ensure compliance with all safety procedures, Lockout/Tagout (LOTO) requirements, permit-to-work systems, and machine safety standards before performing maintenance activities. Identify opportunities for continuous improvement related to equipment performance, maintenance effectiveness, energy consumption, and maintenance costs. Support spare parts management activities by reporting inventory requirements, identifying critical spare needs, and ensuring proper use of maintenance materials. Assist external contractors during maintenance, repair, and installation activities while ensuring compliance with site requirements. Other responsibilities Participate actively in TPM, Lean Manufacturing, Kaizen, and continuous improvement activities. Report safety risks, equipment abnormalities, and near misses, and support maintenance audits, inspections, and compliance activities. Participate in safety activities, report incidents and hazards, and support environmental protection initiatives. Comply with all EHS policies, legal requirements, and safe work practices, including LOTO and PPE usage. Collaborate closely with production, quality, engineering, and maintenance team members to improve equipment reliability and operational performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Required experience and education:</b></p><ul><li>At least 2 years of experience in industrial maintenance within automotive, manufacturing, or high-volume production environments.</li><li>Technical diploma (BAC+2), Technician degree, or equivalent qualification in Mechanical, Electrical, Electromechanical, Industrial Maintenance, Automation, or related field.</li></ul><p><b>Your Must Haves:</b></p><ul><li>Strong technical knowledge of mechanical, electrical, pneumatic and hydraulic systems.</li><li>Ability to troubleshoot and repair industrial equipment independently.</li><li>Knowledge of automation systems, industrial sensors, motors, drives and PLC-controlled equipment.</li><li>Experience with preventive and corrective maintenance practices.</li><li>Ability to read and interpret technical drawings, electrical schematics and maintenance manuals.</li><li>Familiarity with industrial safety standards and maintenance safe work practices.</li><li>Good communication skills in English and/or French.</li><li>Ability to work effectively in rotating shifts and respond to emergency breakdown situations.</li><li>Good physical capacity (lifting, climbing, and crouching) to perform manual work on the floor when required.</li><li>Strong commitment to integrity, confidentiality and ethical conduct in all maintenance and operational activities.</li></ul><p><b>Your Nice-to-Haves:</b></p><ul><li>Experience with robotics maintenance and troubleshooting.</li><li>Knowledge of CMMS systems.</li><li>Understanding of TPM principles and autonomous maintenance.</li><li>Familiarity with IATF 16949 and automotive manufacturing requirements.</li><li>Experience in equipment installation, commissioning, and start-up activities.</li><li>Knowledge of Lean Manufacturing tools such as 5S, Kaizen, and waste elimination.</li><li>Exposure to SAP PM or similar ERP maintenance modules.</li><li>Maintenance Key Performance Indicators (KPIs)</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Are you a night owl with excellent communication skills? Do you speak fluent English and have a passion for helping others?Our fast-growing call center is expanding its international operations, and we are looking for our next English-Speaking Customer Service Representatives (M/F) to join our dedicated night shift team!- As the primary point of contact for our international customers, you will ensure a seamless and positive customer experience during night hours. Your daily tasks will include:- Handling Inbound Inquiries: Answering customer questions and resolving issues via phone, email, or live chat in a timely and professional manner.- Troubleshooting: Analyzing customer accounts, identifying problems, and providing accurate solutions or escalating complex cases to the appropriate department.- Data Management: Accurately logging all interactions, updating customer profiles, and maintaining precise records in our CRM system.- Customer Satisfaction: Delivering a world-class customer experience, ensuring high satisfaction scores (CSAT), and building brand loyalty. <br> Required profile : We are seeking dedicated, independent, and customer-oriented individuals:Language Proficiency: You have an excellent command of English, both written and spoken.Availability: You are fully comfortable working night shifts and maintaining a nocturnal schedule.Soft Skills: You are empathetic, patient, and possess excellent active listening skills. You can handle stressful situations with a calm and positive attitude.Experience: A previous experience in customer service, BPO, or a call center environment is highly preferred, but motivated beginners with stellar English are welcome! <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : <p>Live on Canadian time from Rabat! Join an elite team dedicated to premium assistance and technical coordination for our Canadian customers.</p><br><br><p>Your Missions:<br>- Handle incoming calls in French and English<br>- Take charge of and follow up on incidents until resolution.</p><br><br> <br> <br> Required profile : <p>We are looking for candidates with the following qualities and assets:<br>- Natural mastery and ease of French and English<br>- Previous experience in a call center would be a major asset<br>- Excellent communication, listening skills, and empathy.<br>- Exclusive availability to work night shifts (Canadian time zones).<br>- Computer skills</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p><b>YOUR ROLE T</b>he Shift Production Supervisor is responsible for ensuring safe, efficient and high-quality production execution during his/her shift. The role includes team coordination, production monitoring, troubleshooting support, and continuous improvement actions in order to meet production targets and KPIs. This position is suitable for a junior engineer with strong leadership potential and willingness to develop in a fast-paced manufacturing environment.</p><p>Key Responsibilities</p><ul><li><strong>1. Shift Operations Management</strong><ul><li>Ensure production execution according to planning, priorities, and operational procedures.</li><li>Monitor daily output and ensure achievement of production targets (OEE, yield, scrap, cycle time).</li><li>Coordinate shift activities and ensure proper handover between shifts.</li></ul></li><li><strong>2. Team Supervision</strong><ul><li>Lead and support operators/technicians during the shift.</li><li>Ensure correct manpower allocation based on workload and critical operations.</li><li>Coach and motivate the team to improve performance and discipline.</li><li>Ensure compliance with attendance, shift rules, and shopfloor organization.</li></ul></li><li><strong>3. Quality &amp; Process Control</strong><ul><li>Ensure compliance with quality standards, work instructions and process parameters.</li><li>React quickly to deviations and coordinate containment actions when needed.</li><li>Support investigations of non-conformities and implement corrective actions.</li></ul></li><li><strong>4. Safety &amp; Compliance</strong><ul><li>Ensure strict compliance with safety rules and internal policies.</li><li>Promote safety culture (5S, PPE usage, safe behavior).</li><li>Stop production if required in case of safety risk.</li></ul></li><li><strong>5. Troubleshooting &amp; Escalation</strong><ul><li>Provide first-level troubleshooting for process/equipment issues.</li><li>Coordinate with Maintenance, Process Engineering and Quality teams for resolution.</li><li>Escalate major issues according to escalation procedures.</li></ul></li><li><strong>6. Continuous Improvement</strong><ul><li>Participate in Lean manufacturing initiatives (5S, Kaizen, SMED, standard work).</li><li>Identify improvement opportunities and implement action plans.</li><li>Contribute to reduction of downtime, scrap and rework.</li></ul></li><li><strong>7. Reporting &amp; Documentation</strong><ul><li>Prepare shift reports (production output, issues, actions, downtime reasons).</li><li>Ensure proper documentation and traceability (logs, checklists, deviations).</li><li>Ensure correct KPI tracking and data accuracy.</li></ul></li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Production output vs plan</li><li>OEE / Efficiency</li><li>Downtime reduction</li><li>Scrap and yield performance</li><li>Quality incidents / deviations</li><li>Safety incidents / near misses</li><li>5S audit score</li><li>Team discipline &amp; shift stability</li></ul><p>YOUR SKILLS &amp; EXPERIENCES</p><ul><li>Engineering degree (Bachelor or Master) in Industrial Engineering, Mechanical, Electrical or Automation.</li><li>internship experience in manufacturing is a plus.</li><li>Willingness to work in shifts (including nights/weekends depending on schedule).</li><li>Leadership potential and ability to manage shopfloor teams.</li><li>Strong communication skills and ability to coordinate multiple stakeholders.</li><li>Problem-solving mindset (structured thinking, root cause analysis).</li><li>Ability to work under pressure and handle priorities in real-time.</li><li>Basic understanding of manufacturing processes and industrial KPIs.</li><li>Knowledge of Lean Manufacturing principles is a plus.</li><li>Good computer skills (Excel, reporting tools, ERP/MES knowledge is a plus).</li><li>French: fluent</li><li>English: intermediate to fluent (preferred)</li></ul><p>ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics &amp; integrity, purpose &amp; values, organization &amp; change, business strategy, and performance.</p><p>At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture. To discover more, visit st.com/careers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Engineering degree (Bachelor or Master) in Industrial Engineering, Mechanical, Electrical or Automation.</li><li>internship experience in manufacturing is a plus.</li><li>Willingness to work in shifts (including nights/weekends depending on schedule).</li><li>Leadership potential and ability to manage shopfloor teams.</li><li>Strong communication skills and ability to coordinate multiple stakeholders.</li><li>Problem-solving mindset (structured thinking, root cause analysis).</li><li>Ability to work under pressure and handle priorities in real-time.</li><li>Basic understanding of manufacturing processes and industrial KPIs.</li><li>Knowledge of Lean Manufacturing principles is a plus.</li><li>Good computer skills (Excel, reporting tools, ERP/MES knowledge is a plus).</li><li>French: fluent</li><li>English: intermediate to fluent (preferred)</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : Develop your remote sales skills for the Canadian French-speaking market with Cnexia! Cnexia is looking for talents passionate about sales and customer relations to join its dynamic team of sales advisors. Your mission consists of: Effectively responding to customer requests. Developing the client portfolio. Marketing and promoting products. Applying defined processes. <br> Required profile : <p> High school diploma or equivalent with a minimum of 6 months of experience (ideal)<br> Availability 24/7 (night shifts by rotation).<br> Very good command of the French language (English proficiency would be a plus),<br> Good interpersonal skills with a challenging spirit.<br> Perfect knowledge of sales techniques.<br> Good speaking ability, available, courteous</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : Joining Cnexia means not only benefiting from a wide range of advantages and a pleasant work environment, but also gaining unlimited opportunities for learning and future growth. <br> <br> Required profile : <p>Missions: </p><br><br><p><span>Provide support and ensure the satisfaction of French-speaking customers in the Canadian market.</span><br><span> Manage complaints and provide appropriate solutions while ensuring quality follow-up.</span><br><span> Participate in the continuous improvement of the customer experience by reporting issues and suggestions.</span><br><span> Work closely with internal teams to ensure efficient service.</span></p><br><br><br>Profile Sought<p> High school diploma or equivalent with a minimum of 6 months of experience in customer relations.<br> Availability to work in rotation on night shifts (24/7).<br> Excellent command of the French language<br> Good interpersonal skills, with a strong taste for challenges.<br> Perfect knowledge of customer relationship management techniques</p><br><br>Social benefits and others<p> Paid training from day one<br> An indefinite contract<br> Social security.<br> Unlimited bonuses.<br> Private health insurance with an attractive reimbursement rate.<br> Free transportation provided</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>Le Superviseur Front Office assure la supervision opérationnelle quotidienne de la réception afin de garantir un accueil chaleureux, un service client de qualité et le respect des standards de l’établissement.<br>Il coordonne l’équipe Front Office durant son shift, veille au bon déroulement des opérations d’arrivée et de départ des clients, traite les demandes et réclamations, et contribue à l’optimisation de l’expérience client ainsi qu’à l’atteinte des objectifs opérationnels et financiers du département Rooms.</p><br><p>RESPONSABILITÉS PRINCIPALES</p><br><p>1. Supervision des opérations Front Office</p><br><ul><li>Superviser le bon déroulement des opérations quotidiennes de la réception.</li><li>Assurer une qualité de service conforme aux standards LQA, de l’hôtel et de la marque Fairmont.</li><li>Contrôler les procédures de check-in, check-out, facturation et encaissement.</li><li>Veiller à la bonne gestion des réservations, attributions de chambres et rooming.</li><li>Assurer une communication fluide entre les différents départements opérationnels.</li></ul><p>2. Expérience et satisfaction client</p><br><ul><li>Accueillir les clients VIP et assurer un suivi personnalisé.</li><li>Gérer les demandes, incidents et réclamations clients avec professionnalisme.</li><li>Anticiper les besoins des clients afin d’offrir une expérience mémorable.</li><li>Veiller à l’application des standards de qualité et de service.</li><li>Suivre les commentaires clients et contribuer à l’amélioration continue.</li></ul><p>3. Gestion et encadrement de l’équipe</p><br><ul><li>Encadrer, motiver et accompagner les Réceptionnistes, Agents Guest Relation et Night Auditors.</li><li>Organiser la répartition des tâches pendant le shift.</li><li>Participer à l’intégration et à la formation des nouveaux Heartists.</li><li>Veiller au respect des procédures internes, de la discipline et des standards de présentation.</li><li>Assurer les briefings opérationnels de début de shift.</li></ul><p>4. Contrôle administratif et financier</p><br><ul><li>Vérifier les encaissements, fonds de caisse et rapports journaliers.</li><li>Contrôler l’exactitude des données dans le PMS.</li><li>Assurer le suivi des no-shows, late check-outs et procédures de facturation.</li><li>Participer à l’optimisation du revenu en appliquant les techniques d’upselling.</li><li>Préparer les rapports opérationnels demandés par la hiérarchie.</li></ul><p>5. Coordination opérationnelle</p><br><ul><li>Assurer la liaison avec les départements Housekeeping, Réservations, Conciergerie, F&amp;B et Technique.</li><li>Assurer la transmission des consignes entre les shifts.</li><li>Veiller au respect des règles de sécurité et procédures d’urgence.</li></ul><br>Qualifications<br><br><p>Compétences techniques</p><br><ul><li>Maîtrise des opérations Front Office.</li><li>Bonne connaissance des standards hôteliers de luxe.</li><li>Maîtrise des logiciels PMS (Opera Cloud, etc.).</li><li>Bonne gestion des situations difficiles et réclamations clients.</li><li>Connaissances en facturation et procédures de caisse.</li></ul><p>Compétences comportementales</p><br><ul><li>Leadership et esprit d’équipe.</li><li>Sens élevé du service client.</li><li>Excellente communication.</li><li>Sens de l’organisation et gestion des priorités.</li><li>Capacité à travailler sous pression.</li><li>Présentation professionnelle et attitude positive.</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>