Security Officer Jobs in Morocco

<p>POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: High school diploma or G.E.D equivalent.</li><li>Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: Driver s License</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Business Development Manager<br><br><b>Job Description:</b><p><b>Arrow Enterprise Computing Solutions, </b>a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.</p><br><br><p>As part of its growth,<b> Arrow ECS</b> is strengthening its teams and is looking for a <b>Business Development Manager.</b></p><br><br><br><p><span><span>We areseekingan experienced and results-driven Manager to lead our global Lead Generation team. This role</span><span>is responsible fordriving pipeline growth by ensuring effective conversion of Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs), while building scalable processes, ensuring data accuracy, and aligning closely with Sales and Marketing teams across regions.</span>&nbsp;</span></p><br><br><br><p><b>Key Responsibilities </b></p><br><br><ul><li><p><span><span>Lead, coach, and develop a global team of Lead Generation Specialists / SDRs focused on MQL to SQL conversion</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Define and implement strategies to improve lead qualification, conversion rates, and pipeline generation</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Own and</span><span>optimize</span><span>the</span><span>end to end</span><span>MQL to SQL process ensuring consistency across regions</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Partner closely with Marketing to</span><span>align on</span><span>campaign performance, lead quality, and targeting strategies</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Collaborate with Sales leadership to ensure smooth handoff of SQLs and strong pipeline conversion</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Monitor and report on key performance metrics (conversion rates, pipeline value, speed to lead, activity levels)</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Establish and enforce best practices in CRM usage (e.g., Salesforce), data hygiene, and reporting</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Drive continuous improvement through process optimization, training, and performance management&nbsp;</span></span></p><br><br></li></ul><br><p><span>&nbsp;<b>What are we looking for? </b></span></p><br><br><ul><li><p><span><span>4+ years of experience in Inside Sales, Lead Generation, or Business Development within the IT/Tech industry</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Proven experience managing and scaling high-performing sales development or lead generation teams</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Strong</span><span>track record</span><span>of improving MQL to SQL conversion and generating qualified pipeline</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Deep understanding of B2B sales cycles, particularly in IT solutions or services</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience</span><span>working in a global or multi-regional environment</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Strong analytical skills with the ability to interpret data and drive decisions&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent leadership, communication, and stakeholder management skills&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Fluent in English</span><span>&amp; French</span><span>(</span><span>additional</span><span>languages are a plus)</span></span></p><br><br></li></ul><br><br><p><b>What is in it for you?</b>&nbsp;</p><br><br><ul><li><p>Full Permanent contract,&nbsp;</p><br><br></li><li><p>Social advantages: CNSS, CIMR, Health insurance,&nbsp;</p><br><br></li><li><p>Very good working atmosphere in a team of passionate collaborators,&nbsp;</p><br><br></li><li><p>Work culture where you can make an impact,&nbsp;</p><br><br></li><li><p>Dynamic environment with a <b>friendly work atmosphere,</b>&nbsp;</p><br><br></li><li><p>Interesting career development opportunities in a quickly growing environment,&nbsp;</p><br><br></li><li><p>Working within an international organization, recognized worldwide in its sector.&nbsp;</p><br><br></li></ul><br><p><b>Do you see yourself as our future colleague? If yes – send us your application.</b>&nbsp;</p><br><br><p>#LI-HL1</p><br><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.<br>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>APM Terminals</p><br><br><br><br><br><br><br><br><br><br>At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. What drives us forward is a mindset of always improving — observing how work happens, identifying what creates value, and removing what gets in the way. We constantly look for smarter, simpler, and safer ways of operating. If you thrive in environments where people value learning and are committed to continuously improve daily operations, join us and be a part of our journey.<br>What We Can OfferAt APM Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement means every team member has the opportunity to develop their skills and advance their careers by continuously refining how we work. Experience a diverse, multinational workplace where your operational insights directly influence how we work.<br><ul><li>Work on a globally deployed data product that supports operational performance and decision making across APM Terminals’ network.</li><li>Collaborate with business, technology, data, and operational stakeholders in an international environment.</li><li>Contribute to the evolution of data, analytics, and emerging AI-driven capabilities that create measurable business value.</li><li>Develop your product ownership and data product expertise through continuous learning and collaboration.</li></ul>Key Responsibilities<ul><li>Define and communicate the vision, strategy, and roadmap for assigned data products.</li><li>Own and prioritize the product backlog, balancing business value, user needs, and technical requirements.</li><li>Translate business objectives into product capabilities, epics, user stories, acceptance criteria, and success metrics.</li><li>Partner with Data Engineers, Data Scientists, BI Developers, Architects, and business stakeholders to deliver scalable data solutions.</li><li>Drive data quality, governance, security, and compliance requirements across data products.</li><li>Monitor adoption, product performance, and business outcomes, driving continuous improvement through user feedback and insights.</li><li>Act as the primary bridge between business stakeholders and delivery teams, communicating progress, risks, priorities, and value realization.</li></ul>What We Are Looking For<ul><li>Continuous improvement mindset: we are looking for someone who brings a thoughtful improvement mindset—curious about how work gets done and motivated to make meaningful, sustainable improvements over time.</li><li>Leadership expectation: We are looking for people who consistently put customers first, lead by example with respect for people, deliver results with integrity, and drive continuous improvement by solving problems at the root, developing people, and raising standards every day.</li><li>A minimum Bachelor’s degree in Data Science, Computer Science, Information Systems, Engineering, Analytics, Statistics, or a related field.</li><li>Minimum 3 years of Product Owner or Product Manager experience, with proven backlog management and prioritization capabilities.</li><li>Strong understanding of data architecture, data pipelines, analytics solutions, and modern data platforms.</li><li>Experience developing product roadmaps, managing stakeholders, and delivering data-driven products and services.</li><li>Ability to write epics, user stories, acceptance criteria, and measurable success metrics.</li><li>Working knowledge of Agile and Scrum methodologies.</li><li>Experience with Power BI or similar data visualization tools.</li><li>Exposure to Lean methodologies, terminal operations, TOS platforms, or operational KPI management is advantageous.</li><li>Comfortable working with global stakeholders and cross-functional teams to deliver product outcomes. This role will support the continued evolution and adoption of strategic data products across APM Terminals’ global network.</li></ul><br><p>#LIPOST</p><br><br><br><br><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><br><br><br><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing&nbsp; </span><span><span><span><span><span><span><span><span><span><span><span>accommodationrequests@maersk.com</span></span></span></span></span></span></span></span></span></span></span><span>.&nbsp;</span></span></span></p><br><br><br><br><br><br> </div>

<p>In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.</p><p><font dir="auto" ><font dir="auto" >Main missions</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Align SAP accounting data with the SAGE reference system</font></font></li><li><font dir="auto" ><font dir="auto" >Create and update reference data (third-party accounts, accounting accounts, analytical axes, cost centers, etc.).</font></font></li><li><font dir="auto" ><font dir="auto" >Carry out the necessary accounting and analytical reclassifications</font></font></li><li><font dir="auto" ><font dir="auto" >Regularize customer and supplier accounts, ensure account reconciliation and monitoring</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the recovery and validation of accounting balances (new balances, construction accounts, fixed assets, IFRS 16 entries, etc.)</font></font></li><li><font dir="auto" ><font dir="auto" >Verify the consistency between SAP and SAGE, analyze discrepancies, and propose corrective actions.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to the documentation of completed processing and the improvement of accounting processes.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Main areas of focus for the mission</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Regularization of supplier creation in SAP and reliability of accounting via third-party accounts.</font></font></li><li><font dir="auto" ><font dir="auto" >Creation and regularization of Purchase Requests in SAP when necessary</font></font></li><li><font dir="auto" ><font dir="auto" >Import of suppliers and expenses to be allocated that are present in SAGE but absent from SAP</font></font></li><li><font dir="auto" ><font dir="auto" >Improving the reliability of customer account monitoring and implementing the reconciliation of intra-Group and non-Group accounts</font></font></li><li><font dir="auto" ><font dir="auto" >Resumption of fixed assets in service and regularization of construction accounts</font></font></li><li><font dir="auto" ><font dir="auto" >Accounting for missing IFRS 16 entries</font></font></li><li><font dir="auto" ><font dir="auto" >Resumption of new operations not integrated into SAP since 2023 as well as historical operations from 2022</font></font></li><li><font dir="auto" ><font dir="auto" >Correction of discrepancies in results generated by anomalies in the reversal of balances</font></font></li><li><font dir="auto" ><font dir="auto" >Overall reliability of accounting and analytical data to guarantee consistency between SAP and SAGE</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Higher education in accounting, finance or management (Bachelor's + 4/5 years)</font></font></p><p><font dir="auto" ><font dir="auto" >Proven experience (minimum 7-10 years) in general accounting, ideally in an SAP ERP environment</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent command of accounting processes (customers, suppliers, fixed assets, closings, IFRS 16, reconciliations and matching)</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with migration projects, data recovery, or compliance upgrades of accounting ERP systems</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of SAP (FI/CO) and SAGE</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent mastery of Excel</font></font></p><p><font dir="auto" ><font dir="auto" >Rigour, autonomy, analytical skills and the ability to handle complex accounting issues</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking to hire a Data Engineer - Web Scraping to work with us remotely on a 5 months contract.<br> Who we are: Founded in 2006, today, we’re proud to be a global business.<br> From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries.<br> We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.<br> At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life.<br> We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.<br> What you will be doing: Maintain and manage website scraping configurations using Python.<br> Monitor scraping configurations for errors and potential crashes.<br> Oversee retrieved data to detect potential issues and blockages.<br> Coordinate with stakeholders to understand scraping task requirements and report issues.<br> Prepare and share periodic reports on scraping activities with stakeholders.<br> Develop necessary pipelines to ingest data into the Datalake and perform required transformations.<br> What you will bring along: Proven experience in data engineering with expertise in designing and implementing scalable data architectures.<br> Strong experience with ETL processes, data modeling, and data warehousing (Airflow &amp; DBT preferred).<br> Expertise in database technologies, both relational (SQL) and NoSQL.<br> Knowledge of cloud platforms, particularly Azure.<br> Solid understanding of data security measures and compliance standards.<br> Excellent Python experience for data engineering and automation.<br> Strong collaboration skills to work closely with data scientists and analysts.<br> Ability to optimize data pipelines for performance and efficiency.<br> Ability to build, test, and maintain tasks and projects.<br> Experience with version control systems, such as Git.<br> Hands-on experience with Airflow and/or DBT.<br> Experience with Terraform for infrastructure management.<br> Minimum 2 years of experience in a similar role.<br> Strong academic background in a relevant field.<br> Fluent in English (French is a plus).<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >As part of the development of our Artificial Intelligence expertise, we are looking for a Lead AI Consultant capable of designing and deploying innovative solutions that address our clients' business challenges. You will work on strategic projects around generative AI, intelligent agents, and automation, with a strong interest in the ServiceNow ecosystem and its AI capabilities.</font></font></p><p><font dir="auto" ><font dir="auto" >Your tasks</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supporting clients in defining and implementing their AI strategy.</font></font></li><li><font dir="auto" ><font dir="auto" >Design, develop and deploy solutions based on generative AI, LLM, Machine Learning and AI Agents.</font></font></li><li><font dir="auto" ><font dir="auto" >To develop conversational assistants, RAG (Retrieval-Augmented Generation) solutions and intelligent workflows.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the technical architecture of the solutions and guarantee their scalability, security and performance.</font></font></li><li><font dir="auto" ><font dir="auto" >Integrate AI solutions into information systems and Cloud platforms (Azure, AWS or GCP).</font></font></li><li><font dir="auto" ><font dir="auto" >Collaborating with technical, engineering, and architectural teams to transform functional needs into innovative solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Contributing to innovation, technological monitoring and the sharing of best practices.</font></font></li><li><font dir="auto" ><font dir="auto" >To support the skills development of the teams and to ensure a role of technical reference.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in pre-sales activities, customer workshops, demonstrations and responses to calls for tenders.</font></font></li><li><font dir="auto" ><font dir="auto" >Discover </font></font><span><font dir="auto" ><font dir="auto" >and develop the uses of AI within ServiceNow (Now Assist, AI Agents, AI Search, Workflow Automation).</font></font></span></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in Computer Science, Artificial Intelligence, Data Science or equivalent field.</font></font></p><p><font dir="auto" ><font dir="auto" >Minimum 5 years of experience on AI, Machine Learning or Data projects.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent mastery of Python.</font></font></p><p><font dir="auto" ><font dir="auto" >Solid experience in AI frameworks and libraries: LangChain, LangGraph, TensorFlow, PyTorch, scikit-learn, Hugging Face.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with Language Models (LLM), RAG, Vector Databases and AI Agents.</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of REST APIs, microservices and Cloud architectures.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience with Azure AI, AWS Bedrock or Google Vertex AI appreciated.</font></font></p><p><font dir="auto" ><font dir="auto" >ServiceNow experience is a plus; otherwise, a strong motivation to develop this expertise is expected.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent communication, leadership and customer relationship skills.</font></font></p><p><font dir="auto" ><font dir="auto" >Fluent in French and English.</font></font></p><p><font dir="auto" ><font dir="auto" >The position is open in Casablanca and Sal</font></font></p><p><font dir="auto" ><font dir="auto" >Technical skills appreciated</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Python</font></font></li><li><font dir="auto" ><font dir="auto" >LangChain / LangGraph</font></font></li><li><font dir="auto" ><font dir="auto" >OpenAI, Azure OpenAI, Anthropic, Gemini</font></font></li><li><font dir="auto" ><font dir="auto" >RAG and vector databases (Pinecone, ChromaDB, FAISS, Weaviate)</font></font></li><li><font dir="auto" ><font dir="auto" >Docker, Kubernetes</font></font></li><li><font dir="auto" ><font dir="auto" >Git, CI/CD</font></font></li><li><font dir="auto" ><font dir="auto" >Azure, AWS or GCP</font></font></li><li><font dir="auto" ><font dir="auto" >ServiceNow (Now Assist, AI Search, AI Agents, IntegrationHub) is an asset</font></font></li></ul><p></p></section>

<p><br></p><p><b>JOB PURPOSE:</b></p><p>Lead the day-to-day field execution of WTG and BoP maintenance activities, ensuring safe, high quality, and timely delivery of preventive and corrective works, strong troubleshooting support, and proper documentation discipline, to sustain high availability and reliability of the wind farm under the supervision of the Site Engineer.</p><p><b>KEY ACCOUNTABILITIES:</b></p><p><b>Health, Safety, Security &amp; Environment</b></p><ul><li>Ensure compliance with HSSE policies, procedures, and controls across the plant to guarantee employee and asset safety, legislative compliance, and responsible environmental practices.</li><li>Perform regular PTW process inspection and ensure full compliance with NOMAC HSSE standards.</li><li>Ensure subcontractors full compliance with NOMAC HSSE standards and site rules.</li><li>Ensure a high level of HSSE awareness through regular coaching / toolbox talks and field presence to correct deviations.</li><li>Report all incidents and occurrences as per NOMAC Health and Safety policy and support investigation and action follow-up.</li><li>Lead daily field housekeeping closure after work (tools removal, waste collection, parts returned, area left safe/clean).</li><li>Perform weekly 5S walkdowns with technicians (turbine bases, workshop, service vehicles) and close actions.</li><li>Ensure technicians comply with fleet rules and confirm vehicle readiness before dispatch (safety equipment + basic checks).</li><li>Review weekly overspeed alerts for his team and apply first-level coaching, escalating repeated cases to Site Engineer / HSE.</li></ul><p><b>Operations &amp; Maintenance Execution (WTG + BoP)</b></p><ul><li>Supervise preventive and corrective maintenance works, daily troubleshooting, and repair/replacement of wind turbine mechanical, electrical, and hydraulic systems/components.</li><li>Supervise preventive and corrective maintenance activities of BoP equipment.</li><li>Provide first-line technical guidance to service technicians and ensure safe, efficient execution and quality of work.</li><li>Support and lead major component replacement activities (e.g., generators, Transformer, gearbox) by coordinating resources, tools, and field readiness.</li><li>Daily toolbox + job readiness check before dispatch (scope, hazards, tools, spares, access, weather, communications).</li><li>Work quality hold points for critical tasks (MV terminations, transformer work, torque marking, reinstatement checks).</li><li>Defect elimination loop: create/maintain a simple repeat defects log and propose permanent corrective actions to Site Engineer.</li><li>Lifting &amp; rigging readiness checks: verify lifting accessories certificates/condition before any lift (even when crane is contractor-owned).</li><li>Return-to-service verification discipline: ensure basic functional checks are completed (and recorded) before handing back to SCADA.</li><li>On Call/standby coordination: ensure fair on-call distribution, clear escalation and response protocol during breakdowns.</li></ul><p><b>PTW / LOTO</b></p><ul><li>Establish and maintain general safety from the system / Lock Out Tag Out (LOTO).</li><li>Support the proper implementation of PTW requirements and safe work execution in the field.</li></ul><p><b>Troubleshooting, Performance Monitoring &amp; Downtime Control</b></p><ul><li>Interpret turbine faults and support troubleshooting to minimize downtime and improve availability.</li><li>Monitor turbine performance and identify recurring issues/potential problems requiring corrective action.</li><li>Support optimization of turbine downtime and service KPIs through better prioritization and execution discipline.</li><li>Follow up MPC recommendations and implement improvement actions to minimize generation losses and enhance plant performance.</li></ul><p><b>Work Management, Documentation &amp; Reporting Quality</b></p><ul><li>Ensure technicians complete all relevant paperwork and system reporting (work orders, checklists, PTWs, reports) with good quality and on time.</li><li>Review and validate WO closure quality (clear problem/cause/action, measurements, parts used, attachments) and coach technicians to improve reporting discipline.</li><li>Maintain service logs and contributes to operational/maintenance reporting as requested by the Site Engineer.</li></ul><p><b>People Supervision &amp; Capability Building</b></p><ul><li>Manage and monitor the performance of direct reports (service technicians) and provide regular feedback, coaching, and guidance.</li><li>Ensure knowledge transfer and continuous guidance of junior technicians and support competence progression.</li><li>Ensure discipline, teamwork, and proper work organization to deliver tasks efficiently and safely.</li><li>Manage daily attendance and work allocation; ensure technicians respect start/finish times, on call readiness, and approved leave plan; report deviations and recurring non-compliance to Site Engineer.</li><li>Ensure full adherence to P&amp;C procedures related to work schedule, shift roster, on-call duty, attendance, leave planning, and recovery days, including timely communication and approval workflow.</li><li>Maintain professional discipline: punctuality, readiness for duty, timely handover, and compliance with site rules and instructions.</li></ul><p><b>Contractor Supervision</b></p><ul><li>Supervise contractors/subcontractors during on-site activities to ensure compliance with HSSE requirements, method statements, quality expectations, and site rules.</li><li>Follow up contractor progress and support field acceptance of completed works with proper evidence/documentation. Procedures, Continuous Improvement</li><li>Assist in the development and improvement of technical and safety procedures for main service activities and contribute to maintaining an updated site procedure library.</li><li>Perform quality audits/inspections on executed work to confirm maintenance is performed diligently and equipment is left in good condition. Tools, Spares &amp; Cross-Functional Coordination</li><li>Ensure proper care of company tools and vehicles and enforce good housekeeping practices.</li><li>Coordinate with storekeeper/procurement/operations for spare parts readiness and required external services to avoid execution delays.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in electrical / Electromechanical Engineering (or relevant technical degree)</li><li>5 years experience in wind sector overseeing operation and maintenance.</li><li>Minimum 3 years as Wind Turbine Technician (Vestas V90 experience preferred), including troubleshooting, up-tower repairs, and major component exposure.</li><li>Wind turbine troubleshooting + planned maintenance execution</li><li>MV/HV substation &amp; BoP coordination (switchgear, protection, transformers, MV cables)</li><li>Team leadership, contractor supervision, and safe execution discipline</li><li>Strong reporting, RCA support, and action closure mindset</li><li>Planning, prioritization, and performance-oriented deliver</li><li>Safety leadership &amp; compliance mindset</li><li>Accountability and execution ownership</li><li>Communication and collaboration</li><li>Problem-solving and structured thinking</li><li>Integrity, discipline, and resilience under pressure</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Salesforce CRM Developer<br><br><b>Job Description:</b><p><span><span><b><span><br>Job Description</span></b></span></span></p><br><br><p><span><span><b><span>Position Title: Salesforce CRM Developer</span></b></span></span></p><br><br><p><span><span><b><span>Overview</span></b></span></span></p><br><br><p><span><span><span>The Salesforce CRM Developer will be responsible for designing, developing, and implementing scalable and efficient Salesforce solutions to meet business needs across multiple regions and business units. This role requires strong technical expertise in Salesforce development, integrations, and platform configuration, along with the ability to collaborate effectively with cross-functional teams in a fast-paced, global environment.</span></span></span></p><br><br><p><span><span><b><span>Who are we looking for?</span></b></span></span></p><br><br><ul><li><span><span><span>Minimum of </span><b><span>5+ years of progressive experience</span></b><span> in Salesforce development with in-depth knowledge of the Salesforce platform and ecosystem.</span></span></span></li><li><span><span><span>Strong proficiency in </span><b><span>Apex, Visualforce, SOQL, SOSL, and Triggers</span></b><span>, with hands-on experience integrating Salesforce with external systems using </span><b><span>SOAP</span></b><span> and </span><b><span>RESTful web services</span></b><span>.</span></span></span></li><li><span><span><span>Comprehensive understanding of </span><b><span>object-oriented programming</span></b><span> and </span><b><span>relational database design</span></b><span> principles.</span></span></span></li><li><span><span><span>Demonstrated ability to apply both </span><b><span>declarative (administrative)</span></b><span> and </span><b><span>programmatic (developer)</span></b><span> features appropriately within the Force.com platform.</span></span></span></li><li><span><span><span>Expertise in </span><b><span>Salesforce security architecture</span></b><span>, including profiles, permission sets, and sharing rules.</span></span></span></li><li><span><span><span>Experience in </span><b><span>code optimization, refactoring</span></b><span>, and adherence to Salesforce coding standards and best practices.</span></span></span></li><li><span><span><span>Hands-on experience with </span><b><span>CI/CD pipelines.</span></b></span></span></li><li><span><span><span>Proven track record in developing </span><b><span>custom Lightning Components</span></b><span>, including </span><b><span>Aura</span></b><span> and </span><b><span>Lightning Web Components (LWC)</span></b><span>, with at least </span><b><span>2+ years of direct experience</span></b><span> in LWC development.</span></span></span></li><li><span><span><span>Practical experience with </span><b><span>Sales Cloud, Service Cloud, and Experience Cloud</span></b><span>, including </span><b><span>case management processes</span></b><span>.</span></span></span></li><li><span><span><span>Proficiency in </span><b><span>HTML, JavaScript, jQuery, JSON, and XML</span></b><span> for user interface and integration development.</span></span></span></li><li><span><span><span>Familiarity with </span><b><span>Agile/Scrum methodologies</span></b><span> and collaboration tools such as JIRA and Confluence.</span></span></span></li><li><span><span><span>Salesforce Certifications preferred: </span><b><span>Platform Developer I &amp; II</span></b><span>, </span><b><span>Administrator</span></b><span>, or equivalent credentials.</span></span></span></li><li><span><span><span>Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical audiences.</span></span></span></li></ul><p><span><span><b><span>What you will be doing at ARROW:</span></b></span></span></p><br><br><ul><li><span><span><span>Design, develop, and deploy high-quality Salesforce solutions leveraging </span><b><span>Apex classes, triggers, Visualforce pages, Lightning Web Components, and Flows</span></b><span>.</span></span></span></li><li><span><span><span>Partner with </span><b><span>Product Owners, Business Analysts, and stakeholders</span></b><span> to analyze business requirements and translate them into scalable technical designs.</span></span></span></li><li><span><span><span>Develop and maintain </span><b><span>integration solutions</span></b><span> between Salesforce and external systems through secure APIs and middleware.</span></span></span></li><li><span><span><span>Create and maintain </span><b><span>comprehensive technical documentation</span></b><span>, including design specifications, data models, and deployment procedures.</span></span></span></li><li><span><span><span>Conduct </span><b><span>unit testing, debugging, and performance tuning</span></b><span> to ensure reliability and maintainability of delivered solutions.</span></span></span></li><li><span><span><span>Identify, analyze, and resolve complex application issues, providing </span><b><span>root cause analysis</span></b><span> and long-term corrective actions.</span></span></span></li><li><span><span><span>Participate in </span><b><span>code reviews</span></b><span>, enforce development standards, and promote best practices across the Salesforce development team.</span></span></span></li><li><span><span><span>Contribute to </span><b><span>Agile development activities</span></b><span>, including sprint planning, backlog grooming, and retrospectives, while ensuring continuous improvement in delivery quality and efficiency.</span></span></span></li></ul><p><span><span><b><span>What is in it for you?</span></b></span></span></p><br><br><ul><li><span><span><span>Full Permanent contract,</span></span></span></li><li><span><span><span>Social advantage: CNSS, CIMR, Health insurance,</span></span></span></li><li><span><span><span>Very good working atmosphere in a team of passionate collaborators,</span></span></span></li><li><span><span><span>Work culture where you can make an impact,</span></span></span></li><li><span><span><span>Working within an international organization, recognized worldwide in its sector.</span></span></span></li></ul><br><p><span><span><span>#LI-FR1</span></span></span></p><br><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Information Technology<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Lear For You</b> <br> </span><p>We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because <strong>we want to be more for you.</strong></p><br> <p>A path to a better career. A better future.</p><br> <p>Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.</p><br> <p>They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.</p><br> <p>Are you ready for a better career? A better future?</p><br><br><br><b>Responsibilities</b> <br><ul> <li>Responsible to build, iterate, and maintain apps under SCO direction</li> <li>Own technical execution and reliability</li> <li>Ensure technical feasibility, security, and performance</li> <li>Supports front-end configurations to meet SOW requirements</li> <li>Likely a key user, supports training and adoption within functions local users</li> <li>Interpret SOW documents to define technical scope deliverables timelines, and acceptance criteria for digitalization projects</li> <li>Design and build digital solutions – Software applications , automation scripts, data piplines, dashboards, or system integrations – per client / project requirements.</li> <li>Integrate digital tools with existing platforms ( QAD, ITAC,..;)</li> <li>Produce technical documentation as built records, and user guides aligned with SOW deliverables.</li> <li>Testing &amp; validation: Conduct unit, integration, and user acceptance testing to ensure solutions meet SOW specifications</li> <li>Liaise with clients, project managers and internal teams to clarify requirements and report progress against SOW milstones.</li> <li>Change control: Flag and manage scope changes, updating SOW documentation and timelines as needed.</li> <li>Support &amp; Maintenance: Provide post deployment support, trouble shooting and continuous improvement of deliverables solutions.</li> <li>Ensure the conformance of products and processes according IATF, Customer specific requirements, and regulatory requirements and targets definition</li> <li>Learns the rules; understands them; follows them, and participates in the energy, environment, safety and health program (e.g. planned inspections; energy, environment, safety and health suggestions; energy, environment, safety and health management systems, etc.).</li> <li>Reports all incidents, accidents and unsafe conditions and acts to supervisors or uses the system set up to facilitate reporting.</li> </ul><br><br><b>Education Requirements</b> <br><ul> <li>Engineering degree with Background in computer science, data engineering or related; Informations systems or related fields.</li> </ul><br><br><b>Experience Requirements</b> <br><ul> <li>Min 3 years in digital / IT transformation role</li> <li>IT Technical background,</li> <li>Strong knowledge on development on Foundry&nbsp;</li> </ul><br><br><b>Languages</b> <br><ul> <li>Good english communciation skills</li> </ul><br><br><b>Equal Opportunity Employer</b> <br> <p><span><em>Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.</em></span></p><br> <p><span><em>We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.</em></span></p><br> <p><em><span>Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.</span></em></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Outline <br><p><span><strong><span>Area Manager- Ground Operations:</span></strong></span></p><br><br><p><span>Reporting to the respective Head of Ground Operations, the Area Manager leads and oversees airport operations across assigned regions to ensure safe, efficient, and compliant ground handling activities. The role supports the implementation of regional strategies and business plans in alignment with Air Arabia’s operational, financial, and customer service objectives. Through effective stakeholder management, data-driven performance monitoring, and cross-functional coordination, the Area Manager ensures operational consistency, revenue protection, and service excellence across all stations.</span></p><br><br><b>Key Result Responsibilities</b> <br><p><span><strong>Strategic &amp; Operational Execution</strong></span></p><br><br><ul><li><span>Support the Head of Ground Operations in developing, implementing, and monitoring regional strategies and business plans, ensuring operational efficiency, cost control, and optimal ROI.</span></li><li><span>Liaise with stakeholders to establish and implement airport services procedures aligned with Air Arabia’s quality, safety, and regulatory standards.</span></li><li><span>Conduct feasibility studies and prepare operating budgets for assigned stations; monitor expenditures and recommend cost-saving initiatives.</span></li><li><span>Partner with the Head of Ground Operations to lead the start-up and operational readiness of new hubs/stations, including contracting, manpower, facilities, systems, and training readiness.</span></li></ul><p><span><strong>Stakeholder &amp; Contract Management</strong></span></p><br><br><ul><li><span>Build and maintain productive relationships with airports, Civil Aviation Authorities, GHAs, and industry bodies to ensure smooth operations and favourable commercial terms.</span></li><li><span>Support the negotiation and management of ground handling and customer service contracts, ensuring company interests are protected and service levels are consistently met.</span></li><li><span>Collaborate with the Commercial team to align operational performance with revenue targets, cost optimization, and customer experience goals.</span></li></ul><p><span><strong>Performance Monitoring &amp; Compliance</strong></span></p><br><br><ul><li><span>Conduct field visits, audits, and performance reviews for assigned stations and GHAs; analyse data and reports to identify trends, gaps, and improvement opportunities.</span></li><li><span>Work closely with Quality, Safety, and Security teams to ensure adherence to company and regulatory standards, including participation in audits and investigations.</span></li><li><span>Coordinate with IT and government bodies to ensure all systems setup, upgrades, and maintenance comply with operational and regulatory requirements.</span></li></ul><p><span><strong>People Leadership &amp; Development</strong></span></p><br><br><ul><li><span>Partner with HR to define objectives and KPIs for station teams; provide coaching, feedback, and support to ensure consistent achievement of objectives.</span></li><li><span>Ensure optimal utilization of available resources (manpower, systems, tools, and processes) to maximize operational efficiency.</span></li><li><span>Continuously evaluate systems, tools, and procedures, recommending enhancements to improve reliability and productivity.</span></li></ul><br><b>Qualification &amp; Work Experience</b> <br><ul><li><span>Bachelor’s degree in aviation management, Business Administration, or related field; a Master’s degree is an advantage.</span></li><li><span>5+ years of progressive experience in Ground Operations, with at least 2 years in years in a managerial role or multi-station leadership role.</span></li><li><span>Proven experience managing airport operations, GHAs, and compliance with international standards (IATA, ICAO, GCAA).</span></li><li><span>Commercial and cost-awareness mindset with ability to link operations to ROI.&nbsp;</span></li><li><span>Strong leadership, analytical, and negotiation skills.</span></li><li><span>Excellent stakeholder management and vendor coordination capabilities</span></li><li><span>Proficiency in MS Office and operational management systems. Exposure on data-driven decision-making is a strong advantage.</span></li><li><span>High sense of accountability, customer focus, and operational discipline.</span></li><li><span>Willingness to travel extensively across assigned regions.</span></li><li><span>Moroccan nationality/ residency is a must</span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.</p><p>Au sein de l’équipe du CSOC (CyberSecurity Operation Center), vous travaillerez en tant qu’analyste sénior SOC pour délivrer les prestations de sécurité opérationnelle pour nos clients.</p><br><p><u>Vos missions principales consisteront à :</u></p><br><p>- analyse et diagnostics complémentaires des alertes de sécurité en utilisant les outils de management de la sécurité mis à votre disposition au SOC (solutions SIEM, log management et supervision de sécurité via des solutions d’orchestration)</p><br><p>- suivre l'activité réalisée sur vos périmètres par une équipe de superviseurs en 24/7 (niveau 1 et 2) et leur fournir les moyens nécessaires au bon déroulement de l’activité (outils, mise à jour des bases de connaissances, mise à jour de données contextuelles du périmètre, etc.)</p><br><p>- procéder à la réalisation des demandes d’évolution de services ou des demandes de changements sur vos périmètres (intégration de nouvelles règles de détection de comportements malveillants)</p><br><p>- participer/coordonner la réalisation technique des reportings pour les clients</p><br><p>- participer/coordonner les activités de veille sécurité sur votre périmètre</p><br><p>- participer à l’amélioration, l’automatisation et l’industrialisation de nos méthodes et outils via des projets détourés</p><br><b>Expérience et profil recherchés</b><p>- Plus de 3 d’expérience en Cybersécurité</p><br><p>- Cursus en sécurité IT et/ou Cybersécurité (cible&nbsp;: BAC +5)</p><br><p>- Passion et forte motivation pour les aspects Cybersécurité (veille sécurité, techniques d’attaque et pentesting, vulnérabilités des systèmes)</p><br><p>- Certification GIAC souhaitée</p><br><p>Niveau d’Anglais&nbsp;: B2 minimum</p><br><b>Compétences et comportement attendus</b><p><b><u>Compétences opérationnelles :&nbsp; </u></b></p><br><p>- Connaissance de solutions de SIEM (ex. : QRadar, Splunk, Sentinel, stack ELK)</p><br><p>- Bonne compréhension des problématiques IT (Firewalling, routing, proxy, antivirus, EDR)</p><br><p>- Bonne connaissance des systèmes d’exploitation : distributions GNU/Linux et Windows</p><br><p>- Maitrise des protocoles réseaux et sécurité pour le fonctionnement des services</p><br><p>- Veille cybersécurité (menaces et vulnérabilité)</p><br><p><b><u>Comportemental : </u></b></p><br><p>-Bon relationnel, communication structurée et ciblée permettant d’être à terme en interface avec des clients.</p><br><p>-Autonome, capacité à s’intégrer à une équipe et partager ses connaissances.</p><br><p>-Bonne aptitude rédactionnelles</p><br><p>-Capacité d’adaptation</p><br><p>-Gout prononcé pour la technique et la Cybersécurité, curieux d’apprendre et de comprendre, rigoureux et réactif. Sensibilisé à la protection de l’information et faire preuve de discrétion.</p><br>At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now! </div>

<p>Within our Government &amp; Institutions and Trade Facilitation activities, SGS partners with governments around the world to strengthen revenue collection, combat fraud, facilitate legitimate trade and support economic development. Our solutions help customs authorities, tax administrations and ministries of finance tackle some of today's most critical challenges: Illicit trade and smuggling Customs fraud and undervaluation Revenue leakage Counterfeit goods Border security and trade facilitation Digital transformation of customs and tax administrations As governments increasingly seek innovative solutions to protect public revenues and modernize their operations, we are looking for an ambitious professional to help shape the future of our Anti-Fraud business worldwide. The Opportunity This is not a traditional product management role. As Senior Service Development Manager - Tax &amp; Customs Anti-Fraud , you will play a pivotal role in defining, developing and expanding SGS' portfolio of anti-fraud, customs modernization and revenue assurance solutions. You will work at the intersection of: Government transformation Tax and customs administration Trade facilitation Technology-enabled services Business development International public-sector partnerships You will collaborate with senior leaders, government officials, technology providers and commercial teams across multiple regions, with a strong focus on emerging markets and Africa. What You Will Be Doing Drive Global Service Growth Identify emerging market opportunities and develop innovative solutions addressing government challenges. Build compelling business cases and support investment decisions for new products and services. Drive growth initiatives across existing and new international markets. Develop Innovative Government Solutions Support the development and commercialization of services related to: Revenue assurance Customs valuation control Anti-illicit trade initiatives Track &amp; trace solutions Tax stamp programmes Risk management and intelligence solutions Trade facilitation services Customs modernization programmes Digital government platforms Lead Strategic Business Development Support complex opportunities with governments, customs authorities and revenue agencies. Contribute to tender strategies and major international bids. Develop relationships with key public-sector stakeholders and decision makers. Partner with regional commercial teams to accelerate growth opportunities. Influence Global Stakeholders Collaborate with experts across commercial, operational, regulatory and technology functions. Represent SGS at international conferences, government meetings and industry forums. Act as a thought leader on anti-fraud, customs, taxation and trade facilitation topics.</p><p><strong>Desired Candidate Profile</strong></p><p>7+ years of experience in tax, customs, trade facilitation, anti-fraud or government advisory environments. Strong understanding of customs, taxation, border management or revenue assurance ecosystems. Proven experience in driving innovation across products, services, and business models to strengthen unique value proposition Exposure to business development, client engagement, commercial strategy or sales activities. Ability to engage credibly with senior government stakeholders. Experience working across international and multicultural environments. Entrepreneurial mindset with a passion for creating and growing businesses. Highly Desirable Experience in anti-fraud solutions, illicit trade prevention or revenue assurance. Experience with customs modernization, digital government or tax transformation projects. Experience working with public tenders and government procurement processes. Exposure to African markets. French language capabilities. Product development or go-to-market experience.</p>

<p>Details Mission and objectives Established by the Economic and Social Council (ECOSOC) of the United Nations (UN) in 1958 as one of the UN's five regional commissions, ECA's mandate is to promote the economic and social development of its member States, foster intra-regional integration, and promote international cooperation for Africa's development. The ECA Office for North Africa is located in Rabat, Morocco, and serves seven member states: Algeria, Egypt, Libya, Mauritania, Morocco, Sudan, and Tunisia. The main objective is to contribute to achieving structural transformation and balanced development through implementation of an environment conducive to the creation of employment for women and young people in North Africa. Context Many African Governments are facing challenges in implementing effective public debt management practices and fiscal policies aligned with national development priorities, and macro-fiscal sustainability remains a concern. African countries are facing rising debt and debt service burdens, exacerbated by protracted crises and global macroeconomic uncertainty. Public budgets struggle to cover essential expenditure on social services and to meet commitments to climate action. In this context, UNECA SRO NA is implementing a project titled Enhancing Fiscal Resilience and Sustainable Finance in Africa . The initiative aims to help African governments address the growing debt burden and unlock new opportunities for sustainable, low-carbon economic development. The project will build the capacity of national debt management offices (DMOs), develop sustainable finance mechanisms, and help ensure macroeconomic stability in line with SDG and climate objectives. To achieve these objectives, the project will: i) organize a series of national/regional meetings and training workshops to generate/share knowledge and identify data gaps and challenges in sustaining and enhancing the effectiveness of debt management and (ii) develop a set of scenarios and guidelines to assist countries to better manage their debt and enable policy-makers to adopt appropriate policies to attract sustainable finance The United Nations Economic Commission for Africa (UNECA), through the Subregional Office for North Africa (SRO-NA), is therefore seeking a qualified Associate Researcher to support its debt management initiative. This UNV assignment is a part of the UNECA SRO NA debt management initiative, and the primary focus of this role will be to support project activities through research, logistical coordination, documentation, and effective communication. This position aims to support UNECA SRO-NA in helping its Member States improve public debt management and enhance fiscal space to finance national development priorities in climate action and the SDGs. The Research Associate will work in close cooperation with the Project Coordinator and the project team at UNECA. Task description Within the delegated authority and under the supervision of the project manager or his/her designated mandated representative(s), the UNV Expert on Debt sustainability will: A. Research and Analytical Support Conduct literature reviews, data collection, and analysis related to debt sustainability, public finance, and sustainable financing strategies. Review reports on debt management, debt sustainability and debt distress. Prepare research summaries, policy briefs and technical reports. Identify trends and noteworthy issues for review and discussion by project management. B. Support logistics arrangement and project Implementation Support for project management and implementation throughout all phases of the project cycle. Research, compile, analyze, and summarize basic project data; highlight issues and trends for the supervisor's consideration. Assist in the drafting of project budgets and forecasts in alignment with the programme of work. Work with the manager on financing arrangements, obtaining necessary clearances, and ensuring effective monitoring systems through regular reporting, review meetings, and missions. Ensure compliance with project guidelines and objectives, identify issues, seek clarifications, assess replies, and prepare summaries with actionable suggestions. C. Coordination and Administrative Tasks Provide secretariat support to technical/steering committees and ad hoc task forces: circulate agendas, meeting invitees, prepare background documents, draft meeting minutes, and monitor follow-up actions. Support the coordination and scheduling of internal and external meetings. Prepare official documents and briefing materials for project coordination purposes. Maintain and update internal databases for tracking project correspondence, deliverables, and contacts. Manage storage and updating data, reports, and other project-related information to ensure easy access and version control. D. Logistical and Operational Support Organize and execute logistics for workshops, field missions, and stakeholder consultations. Coordinate travel and accommodation arrangements for project staff and participants. Prepare and distribute workshop and mission materials (e.g., participant packs, presentations, name tags). Coordinate onsite logistics including venue setup, catering, interpretation, and technical support. Monitor project activity timelines and delivery schedules to ensure timely execution and reporting. E. Communication and Reporting Assist in drafting mission reports, formal letters, and stakeholder communications. Support the development of clear and structured communication material for external dissemination. F. Other Duties Perform any other duties as required for the successful implementation of the project. Expected Deliverables Timely and high-quality research contributions aligned with project goals. Efficient logistical arrangements for project activities. Together with the project coordinator, provide well-prepared mission reports Positive feedback from stakeholders on effective communication Completion of official communication documents. A well-maintained database of project documents that supports project continuity and knowledge sharing.</p><p><strong>Desired Candidate Profile</strong></p><p>Eligibility criteria Age 18 - 80 Required experience 7 years Nationality Candidate must be a national, legal resident or hold refugee status in the country of assignment. Assignment requirements Relevant experience 5 years Languages English, Level: Fluent, Required French, Level: Working knowledge, Desirable Arabic, Level: Working knowledge, Desirable Required education level Doctoral degree in Business Administration, Management, Public Administration, or a related field is required; Competencies and values Professionalism Planning &amp; Organizing Accountability Teamwork Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; Sound security awareness; Skills and experience At least 7 years of professional work experience, at the national and/or international level, in economic research and project management. Experience working with the UN or international or regional development institutions is an advantage. Excellent oral and written skills; excellent drafting, formulation, reporting skills; Accuracy and professionalism in document production and editing; Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development. Ability to coordinate tasks efficiently, work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel and deliver high-quality results under demanding deadlines. Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and statistical analysis tools (such as Stata, EViews, and R), email/internet; familiarity with database management; and office technology equipment; Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; Have affinity with or interest in debt sustainability, volunteerism as a mechanism for durable development, and the UN System.</p>

<p><br></p><p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></b> </p> <br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Cloud Sales Manager is the commercial engine of Cloud business development in Morocco. He/She manages the strategic client relationship, leads the Oracle/OneCloud partnership, orchestrates sales cycles and is responsible for achieving revenue targets within his/her scope.</font></font></p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">1. Pipeline and opportunity development</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify, qualify and develop cloud opportunities on the target accounts of the partnership (energy, banking, insurance, telecoms, public sector, health, transport).</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Build and maintain a robust sales pipeline, aligned with the partnership's revenue targets.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate initial contact and commercial outreach with Oracle and OneCloud partners.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Detect weak signals (digital transformations, calls for tenders, change of IT direction) to anticipate opportunities.</font></font></li> </ul> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2. Sales Cycle Management</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing the sales cycle from start to finish: BANT qualification, defining the angle of attack, building the commercial proposal, negotiation, closing.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the contributions of the three partners (PwC, Oracle, OneCloud) on each deal, in line with the responsibilities defined beforehand.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Build differentiating joint commercial proposals, structured around packaged offers (Flash Offer, Advisory, Implementation, Managed Services).</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Defend the value, negotiate commercial and contractual terms, and secure the signing of contracts.</font></font></li> </ul> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3. Customer relations and strategic account management</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and maintain high-level trusting relationships with general management, CIOs, CISOs, and business units of major accounts.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be the client's primary point of contact throughout the sales cycle and until the start of the mission.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Position PwC as a trusted partner for cloud and digital transformations.</font></font></li> </ul> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">4. Internal coordination and governance of the partnership</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively contribute to the partnership's weekly operational committee meeting.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Feed the tripartite GTM matrix and propose arbitrations of angles of attack.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Report regularly to the partner in charge on the state of the pipeline, revenue forecasts and points of attention.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Represent PwC in tripartite steering committees and commercial events (Cloud Days, GITEX, etc.).</font></font></li> </ul> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile:</font></font></b> </p> <br> <p> <b>Formation et exp rience</b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac+5 degree from a business school, engineering school or equivalent university.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">8-12 years of experience in B2B sales of complex technology solutions, including at least 4 years in cloud offerings (IaaS/PaaS/SaaS) or digital transformation consulting.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven sales experience with major Moroccan accounts in target sectors (banking, insurance, telecoms, energy, public sector, health, transport).</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Demonstrable track record of achieving commercial objectives on deals worth several million dirhams.</font></font></li> </ul> <br> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical and sector-specific skills</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of cloud issues (sovereignty, regulatory compliance (law 09-08, law 05-20, etc.), security, cloud economic models, FinOps).</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of hyperscaler ecosystems, with a marked interest in Oracle Cloud Infrastructure (an Oracle Cloud Sales certification is a plus).</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Structured prospecting and sales methodology</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in complex sales cycles and multi-stakeholder coordination.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding the regulatory and sectoral challenges of the Moroccan market.</font></font></li> </ul> <br> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral skills</font></font></b> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to convey a vision and engage partners and technical teams.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Comfortable in complex, multi-actor and high-level hierarchical environments.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to structure a pipeline and keep commitments.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent written and oral communication skills, in French and English.</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results-oriented culture (performance focus and achievement of objectives)</font></font></li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work in a multi-stakeholder environment with trust and transparency. Languages</font></font></li> </ul>

<p><b>EXCLUSIVE NETWORKS</b> |<b> Introduction</b> </p> <p>Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.</p> <br> <p>Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com .</p> <br> <p>At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.</p> <br> <p><b>DUTIES AND RESPONSIBILITIES</b> |<b> About the role</b> </p> <br> <p>The Inside Sales Renew is responsible for managing customer renewal activities, ensuring timely quotations and order processing, and supporting revenue retention through effective follow-up and coordination with internal teams and vendors.</p> <p> <br> <br> </p> <p><b>As the Inside Sales Renew, you will:</b> </p> <p><i> </i></p> <ul> <li><b>Sending quotations:</b> Prepare and issue accurate renewal quotations based on customer requirements, vendor pricing, and commercial terms.</li> <li><b>Tracking renewal business:</b> Monitor upcoming renewals, follow up on pending opportunities, and coordinate with relevant stakeholders to ensure timely renewals.</li> <li><b>Processing orders:</b> Validate and process renewal orders accurately and within agreed deadlines, in line with internal procedures.</li> </ul> <p> <br> <br> </p> <p><b>WHO ARE EXCLUSIVE NETWORKS?</b> |<b> Why work for us</b> </p> <p>We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com . </p> <br> <p>We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.</p> <br> <p>We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.</p> <p> <br> <br> </p> <p> </p> <p> </p> <p> </p> <p>If you think the open position you see is right for you, we encourage you to apply!<br>Our people make all the difference in our success.</p><p><strong>Desired Candidate Profile</strong></p><p><b>QUALIFICATIONS AND EXPERIENCE</b> |<b> About you</b> </p> <br> <br> <p><b>The ideal Inside Sales Renew:</b> </p> <p><i> </i></p> <ul> <li><b>Results-oriented:</b> Focused on achieving renewal targets and meeting deadlines.</li> <li><b>Business-focused:</b> Strong commercial awareness and understanding of customer needs.</li> <li><b>Relevant experience:</b> 5 years of experience in Inside Sales, Sales Operations, or renewals.</li> <li><b>Ability to work under pressure:</b> Able to manage multiple priorities and meet tight deadlines.</li> <li><b>Strong communication skills:</b> Effective in coordinating with customers, vendors, and internal teams.</li> <li><b>Attention to detail:</b> Ensures accuracy in quotations, renewal tracking, and order processing.</li> </ul> <p> <br> <br> </p>

<p><b>Position</b>: Inside Sales Associate Job Description: Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers, and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS is strengthening its teams and is looking for an Inside Sales Associate with Dutch.</p><p>What You'll Be Doing</p><p>Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand market share and grow our business.</p><p>Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes.</p><p>Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account.</p><p>Coordinate with internal corporate resource groups to ensure customer satisfaction.</p><p>Be a team player by working collaboratively and synergistically with colleagues across Arrow.</p><p>Demonstrated ability to influence and to interact at multiple levels of an organization.</p><p>Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders.</p><p>Maintain accounts by providing customer service on orders.</p><p>Other maintenance tasks include tracking shipments, maintaining orders, managing backlog, expediting orders and troubleshooting.</p><p>Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory.</p><p>Providing after-sales service by ensuring the products arrival at the customer location in a timely fashion.</p><p>What We Are Looking For</p><p>2-year degree and 2 5 years of experience or High school graduate with equivalent related experience. Previous experience in inside sales/sales Fluent in English Strong written and verbal communication skills, capable of clearly conveying information through various channels. Able to identify problems and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.</p><p>What is in it for you?</p><p>Full Permanent contract, Social advantages: CNSS, CIMR, Health insurance, Very good working atmosphere in a team of passionate collaborators, Work culture where you can make an impact, Dynamic environment with a friendly work atmosphere, Interesting career development opportunities in a quickly growing environment, Working within an international organization, recognized worldwide in its sector.</p><p>Do you see yourself as our future colleague? If yes send us your application.</p><p>Location: MA-Casablanca, Morocco (Boulevard Al Quods) Time Type: Full time Job Category: Sales</p><p><strong>Desired Candidate Profile</strong></p><p>2-year degree and 2 5 years of experience or High school graduate with equivalent related experience. Previous experience in inside sales/sales Fluent in English Strong written and verbal communication skills, capable of clearly conveying information through various channels. Able to identify problems and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <span>We are looking for detail-oriented <strong>Generative AI Analysts</strong> to support a variety of AI training, data annotation, evaluation, and quality review projects.</span><br> <strong>Project Details</strong> <ul> <li><strong>Job Title:</strong> Generative AI Analyst - Arabic (Morocco)</li> <li><strong>Location:</strong> Remote (Morocco)</li> <li><strong>Employment Type:</strong> Freelance</li> <li><strong>Pay Rate: 4.5 USD / hour</strong></li> </ul> <span>Depending on the project, you may work with text, translations, audio, transcriptions, images, video, or other AI-generated content. Tasks and project requirements may vary based on the program you are assigned to.</span><br> <span>Disclaimer&nbsp;</span> <ul> <li><span>Projects are subject to client requirements and may change.</span></li> <li><span>Completion of the application, assessment, and onboarding process does not guarantee assignment to a specific project or a minimum amount of work.</span></li> <li><span>This is a human-in-the-loop AI training environment. The use of generative AI tools is prohibited unless explicitly authorized for a specific project. </span></li> <li><span>All work must be completed independently using your own knowledge and judgment.&nbsp;</span></li> <li><span>You must comply with all data privacy, security, and confidentiality requirements. Do not store, copy, or share project data outside approved tools and channels. </span></li> </ul> <span><span>#LI-JC1</span>&nbsp;</span><br> <br> <br> <br><br><p><b>What You’ll Do</b></p><br><ul> <li>Review, evaluate, and validate AI-generated content and data according to project guidelines.</li> <li>Compare AI-generated outputs and identify the most accurate, relevant, or high-quality result.</li> <li>Identify errors, inconsistencies, omissions, and quality issues.</li> <li>Annotate, categorize, or label text, audio, images, video, or other data where required.</li> <li>Provide clear written feedback or justifications for your evaluations.</li> <li>Complete assigned tasks independently and within established timelines.</li> <li>Follow project and client guidelines consistently and maintain a high level of accuracy.</li> <li><span>Attend live office hours and training sessions to familiarize yourself with project guidelines, clarify questions, and prepare for task assignments.</span></li> </ul><br><p><b>Requirements: </b></p><br><ul> <li><strong>Native-level fluency in Arabic (Morocco) (written and spoken)</strong>.</li> <li>Experience in&nbsp;<strong>Generative AI evaluation, data annotation, translation, linguistics, content quality review, transcription, data labeling, or a related field</strong> is preferred.</li> <li>Strong English proficiency and written communication skills.</li> <li>Excellent attention to detail, critical thinking, and judgment.</li> <li>Ability to follow detailed guidelines and apply evaluation criteria consistently.</li> <li>Comfortable working independently with structured, repetitive tasks.</li> <li>Familiarity with annotation or evaluation platforms is a plus.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. </p><br><br> <br> Job : <p>Join our dynamic team as a <strong>Customer Care Agent</strong> in the <strong>Order to Cash</strong> department. Your main mission will be to actively contribute to customer receivables activities, ensuring the efficiency and quality of key processes such as contract setup, correct customer identification, accurate billing, as well as dispute management and customer service.</p><br><br><p>Your role will involve optimizing the management of customer financial flows. This will include ensuring accurate customer identification and flawless billing, while proactively managing disputes. Your contribution will be essential to ensure a smooth and satisfactory customer experience, directly impacting the overall performance of the Order to Cash process.</p><br><br><ul><li>Manage the resolution of customer and partner requests received by email, through the ticketing system, and other dedicated platforms, following internal procedures.</li><li>Interact professionally in delicate situations to provide satisfactory solutions and make our clients and partners feel valued.</li><li>Ensure complete coverage of assigned tickets using various communication methods (email, ticketing system, outgoing/incoming calls).</li><li>Manage accounts on an ongoing basis, analyze incoming requests, and apply a strategy to handle each request according to its importance, priority, and SLAs (Service Level Agreements).</li><li>Ensure follow-up of requests in the relevant systems.</li><li>Make sure all necessary approvals, according to the established approval matrix, are obtained before any cancellation of a billing item in the ERP systems.</li><li>Ensure that all contract changes or account statement updates are properly documented and executed in the ERP systems, in accordance with established processes.</li><li>Provide feedback to customers/partners regarding all requests received.</li><li>If applicable, initiate refund requests upon customer request or after dispute resolution, following the established process and internal controls.</li><li>Perform all ad hoc activities related to requests accurately and promptly.</li><li>Verify partner compliance with portal functionalities when available.</li></ul> <br> <br> Required profile : <p>Ideally, you have a degree in <strong>economics, which will be a plus</strong></p><br><br><p>At least <strong>4 years</strong> of experience in a similar role is expected. This experience has allowed you to develop a thorough understanding of Order to Cash processes and customer relationship management.</p><br><br><ul><li>Mastery of French and good knowledge of English are essential for effective internal and external communication.</li><li>Strong computer skills, especially with the MS Office suite and a customized ERP system. Ability to work with multiple tools and systems simultaneously.</li><li>Autonomy in improving your language skills if necessary.</li><li>Ability to work independently and proactively, without constant supervision.</li><li>Resilience under pressure and rapid adaptability to new professional requirements.</li><li>Analytical skills and attention to detail.</li><li>Ability to collaborate effectively with colleagues, including in managing complex cases and catching up on backlogs.</li><li>Demonstrate a professional approach when managing conflict situations, offering solutions that satisfy the customer while making them feel valued.</li><li>Strong organizational skills for task management and prioritization.</li><li>Rigorous compliance with internal controls, quality, security, and organizational policies.</li><li>Active contribution to process optimization and improvement initiatives.</li><li>Adherence to the company's and clients' behavioral and ethical guidelines.</li></ul> <br><br> </div>

<p>Design, build and operate production software systems that include AI as a core capability. Build and integrate agentic systems that select tools, manage context and carry out multi-step tasks toward defined goals. Implement Model Context Protocol (MCP) or equivalent approaches to manage context, tools, memory and system boundaries in production. Translate product requirements into AI-enabled solutions that are scalable, reliable, secure and observable. Apply AI through prompting, orchestration, model composition, evaluation and deployment, with a focus on runtime behavior rather than model training. Treat model inputs, outputs and behavior as versioned and testable parts of the system. Use AI-assisted coding, engineering agents, AI-driven testing, debugging, refactoring and documentation as part of daily development work. Refine prompts, policies, agent flows and context inputs as a normal part of development to improve system behavior and outcomes. Improve AI-enabled development practices within assigned systems and team workflows to reduce manual effort and raise delivery quality. Work closely with product, delivery and engineering colleagues to deliver AI-powered features end to end, and lead projects as a single-person team when appropriate. Integrate AI systems with external services, APIs and data sources within production applications. Contribute to shared platforms, services and internal tools in line with established patterns and architectural direction. Balance fast iteration with sound engineering judgment and long-term maintainability. Take full ownership of the quality of deliverables across the stack, including building automated checks and AI agents that verify quality. Ensure AI-enabled systems meet enterprise standards for security, performance, reliability and compliance. Implement monitoring, safeguards and evaluation for AI behavior in production, including detection of hallucinations, regressions and unintended behavior. Treat evaluation, traceability and explainability as ongoing engineering responsibilities. Own assigned solutions from initial design through deployment and ongoing operation. Stay current on AI tools, platforms, models and agentic patterns relevant to production software. Test new AI capabilities responsibly and turn the results into concrete improvements in owned systems and workflows. Contribute to a culture of technical excellence, accountability and continuous learning. Perform other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Engineering or a related technical field, or equivalent practical experience. Strong software engineering fundamentals and experience building and operating production systems. Hands-on experience building or working with agentic AI systems that select tools and carry out multi-step tasks. Experience using Model Context Protocol (MCP) or equivalent approaches to manage tools, context and memory in production AI systems. Sound technical understanding of AI models, including model versions, parameter sizes, context window limits, system and user prompts, and the latency, cost and reasoning trade-offs between models. Experience working with open-source AI models as well as commercial or hosted models. Experience integrating AI systems with external services, APIs and data sources. Ability to evaluate AI systems beyond accuracy, including reliability, hallucination risk, traceability and safety. Experience addressing scaling concerns such as latency, cost, caching, parallelization, and the trade-offs between retrieval-based approaches and fine-tuning. Proven ability to take AI systems from prototype to pilot to production, with awareness of common failure modes and how to mitigate them. Comfort working autonomously in small, highly empowered teams. Experience integrating frontier and open-source models into SaaS or enterprise applications is preferred. Familiarity with cloud-native architectures and modern development stacks is preferred. Experience in regulated, enterprise or mission-critical environments is preferred. Background in product-oriented engineering organizations is preferred.</p>