Jobs in Tourism Sector in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or GED equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.&nbsp;<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<br><br><p><b><span>About Four Seasons Hotels and Resorts:</span></b></p><br><br><p><span><span>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and</span><span>growing</span><span>. At Four Seasons, we are powered by</span><span>people</span><span>and our culture enables everything we do. </span></span></p><br><br><br><p><span><span>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.</span><span>Whether you work with us, stay with us, live with</span><span>us</span><span>or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. </span></span></p><br><br><br><p><b><span>About Four Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr, Morocco:</span></b></p><br><br><p><span><span>This incredible hotel project</span><span>located</span><span>in the capital of Morocco sits on</span><span>15 acres</span><span>and consists of 13 buildings for accommodation, restaurants, lobby,</span><span>located</span><span>within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </span></span></p><br><br><p><b><span>The Role of Engineer Assistant Manager:</span></b></p><br><br><p><span><span>We currently have an opportunity for an Engineer Assistant Manager to join our Four Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr team in Morocco!</span></span></p><br><br><br><p><span><span>This role reports to the Director of Engineering and will be responsible for assisting in all aspects of the hotel, building maintenance and</span><span>landscaping;</span><span>including electrical, plumbing, refrigeration, heating/cooling, painting, carpentry, structural, recycling, ground care, parking areas, outsourced gardening team, fire, and safety. Additionally, you will</span><span>be responsible for</span><span>ensuring that all inquiries are responded to in an efficient, courteous, and professional manner to deliver the</span><span>highest of</span><span>standards consistently and to ensure the safety and comfort of our guests and employees.</span></span></p><br><br><br><p><span><span>Responsibilities will include talent leadership and development,</span><span>ensuring</span><span>execution and follow up of work, preparing requisitions for purchase and work orders, evaluating meter readings and consumption, and supporting the Safety Committee and the energy conservation program.</span></span></p><br><br><br><p><b><span>Our Ideal Engineer Assistant Manager candidate will have:</span></b></p><br><br><p><span><span>Leadership experience in a hotel/resort environment</span><span>and have</span><span>technical knowledge of general building maintenance and environmental standards. Project management experience would be a great asset.</span></span></p><br><br><br><p><span><span>Along with being strategic, analytical, and having solid business acumen, you will naturally also be a charismatic, nurturing, and inspiring leader with a strong passion for</span><span>people</span><span>welfare and development. You will be the Cultural Advocate of the Golden</span><span>Rule;</span><span>creating great workplaces for all great people to deliver great experiences. </span></span></p><br><br><br><br><p><b><span>Fluency in French, Arabic and English is</span><span>a must</span><span>for this location, along with eligibility to work in Morocco.</span></b></p><br><br><br><p><span><span>F</span><span>our Seasons Hotels and Resorts can offer what many hospitality professionals dream</span><span>of;</span><span>the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the</span><span>next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the</span><span>Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.” </span></span></p><br><br><p><br> <br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</p><br><br><br><p><b>About the role</b></p><br><br><p>Four Seasons Casablanca is looking for an <b>Assistant Housekeeping Manager </b>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.</li><li>Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.</li><li>Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.&nbsp;</li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.&nbsp;</li><li>Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.&nbsp;</li><li>Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. </li><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li><span><span>school education or equivalent experience.</span></span></li></ul><br><ul><li><span><span>Experience in a </span><span>luxury brands</span><span> is a plus</span></span></li></ul><br><ul><li>French, English and Arabic are mandatory</li></ul><br><p><b>What we offer:&nbsp;</b><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></p><br><br><br><p><b><u><span>Due to the local work permit policy in the country, we are looking only for candidates</span><span> with a</span><span> valid </span><span>Moroccan Work Permit</span><span>.</span></u></b></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><b><u><span>What you will do:</span></u></b></p><br><br><ul><li><span><span>The Director will oversee all aspects of the People and Culture division including but not limited to benefits administration, employee relations, talent acquisition and retention of staff, communication to staff, career development of staff, wage &amp; hour compliance, training, workers’</span><span>compensation</span><span>and legal matters related to hotel employees.</span></span></li></ul><br><ul><li><span><span>Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as</span><span>establish</span><span>a regular performance appraisal program for all staff.</span></span></li></ul><br><ul><li><span><span>Assess the development and effectiveness of all levels of employees and the</span><span>manpower</span><span>needs of the hotel using succession planning and</span><span>assisting</span><span>management with career planning and counseling.</span></span></li></ul><br><ul><li><span><span>Supervise the financial issues for the P&amp;C budget including benefits, labor &amp; salary</span><span>reports</span><span>and plan cost effective events within the P&amp;C budget guidelines.</span></span></li></ul><br><ul><li><span><span>Establish and implement recruitment,</span><span>selection</span><span>,</span><span>placement</span><span>and pre-employment procedures</span><span>in accordance with</span><span>Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and compensation guidelines</span></span></li></ul><br><br><p><b><u><span>What you bring:</span></u></b></p><br><br><ul><li><span><span>Previous</span><span>Experience in a Director of People &amp; Culture or Assistant Director of People &amp; Culture role</span><span>required</span><span>, preferably within a luxury hotel environment</span></span></li></ul><br><ul><li><span><span>Human Resources, Educational or Hospitality background is preferable, however, not essential if applicants have</span><span>previous</span><span>relevant work experience.&nbsp;</span></span></li></ul><br><ul><li><span><span>A passion for service in Luxury Hospitality while</span><span>possessing</span><span>strong financial acumen and ability to understand strategic financial planning and budgeting.</span></span></li></ul><br><ul><li><span><span>Strong problem-solving, decision-making, conflict-</span><span>resolution</span><span>and strategic-thinking skills.</span></span></li></ul><br><ul><li><span><span>Strong experience in Human Resources Leadership and Strategy, Employee Relations and Engagement, Talent Acquisition, Learning and Development</span><span>.</span></span></li></ul><br><ul><li><span><span>Excellent emotional intelligence and interpersonal skills</span></span></li></ul><br><ul><li><span><span>Exceptional communication skills and command of</span><span>Frenc</span><span>h and English language</span></span></li></ul><br><ul><li><span><span>Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for promotion from within</span></span></li></ul><br><ul><li><span><span>Play an active role in our Wellness programs and</span><span>responsible</span><span>for leading successful Diversity Inclusion and Belonging initiatives.&nbsp;</span></span></li></ul><br><ul><li><span><span>Actively balance the requirements of being strategic and tactical and have a high degree of integrity for employee heart of the house spaces.</span></span></li></ul><br><p><b>What we offer</b></p><br><br><ul><li>Competitive Salary accompanied by a comprehensive Annual Incentive Plan &amp; Benefits Package.</li><li>Complimentary Employee Meals.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts worldwide.</li><li>Ongoing learning, development, and global Career Growth opportunities within the Four Seasons network.</li></ul><br><p>If you are ready to take the next step in your career and embrace the opportunity to work for a <b>world‑renowned luxury hospitality brand</b>, we would love to get to know you. Apply today to shape the future of luxury hospitality in Morocco!</p><br><br><br><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</p><p>ESSENTIAL FUNCTIONS Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests Handling and managing Queue Rooms Coordinating with Housekeeping to track readiness of rooms for check-in Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping Working closely with Reservations department to get the Arrival time Assigning Group arrivals and updating the group resume. Clearing departures and back to back rooms Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment. Raising the manual requisition and Birchstress PO/REQ Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms.</p><p>NON-ESSENTIAL FUNCTIONS All information should be in confidential. Set up good relationship with all the department of the hotel, and keep smooth working Ensures high standards of personal presentation and grooming. Exercises responsible behavior at all times and positively representing the hotel and Four Seasons. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. Carries out any other reasonable duties and responsibilities as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>KNOWLEDGE AND SKILLS. Education College graduate or Certificate in Hotel Management. Experience Minimum one year working experience in similar 5-star hotel OR minimum two year working experience as Front Desk Guest Relations Officer</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Pourquoi travailler chez Accor ?<br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</p><br><br>Job Description<br><br><p><strong>People &amp; Culture Manager – Pullman Bouskoura</strong></p><br><p>At <strong>Pullman Bouskoura </strong>, people are at the heart of everything we do. We are looking for an experienced and dynamic <strong>People &amp; Culture Manager </strong>to lead our hotel’s human resources agenda and help bring our vibrant, performance-driven culture to life.</p><br><p>Reporting directly to the General Manager, this is a key senior leadership role. You will partner closely with the Executive Committee and Department Heads to create an engaging, inclusive, and high-performing workplace aligned with Pullman and Accor's premium standards.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><strong>Strategic Advisory: </strong>Act as a trusted People &amp; Culture advisor to leaders and team members, fostering a collaborative and modern work environment.</li><li><strong>Talent Acquisition &amp; Integration: </strong>Lead premium recruitment, onboarding, and induction strategies to ensure an exceptional, welcoming candidate and employee journey.</li><li><strong>Talent Development &amp; Learning: </strong>Drive high-potential talent development, training initiatives, and succession planning, supporting internal growth and regional career progression within the Accor network.</li><li><strong>Culture &amp; Well-being: </strong>Shape and embed the Pullman brand culture, championing diversity, equity, inclusion, and robust workplace wellbeing initiatives (perfectly aligned with our green and refreshing environment).</li><li><strong>HR Operations &amp; Compliance: </strong>Ensure accurate payroll administration, HR reporting, and strict compliance with <strong>Moroccan labor law </strong>and Accor internal standards.</li><li><strong>Performance &amp; Employee Relations: </strong>Support performance management, constructively manage employee relations, and promote positive social dialogue with staff representatives</li></ul><br>Qualifications<br><br><ul><li><strong>Experience: </strong>Proven experience as an HR Manager, People &amp; Culture Manager, or HR Business Partner, ideally within a 5-star hotel, resort, or premium service environment in Morocco or internationally.</li><li><strong>Expertise: </strong>Deep knowledge of <strong>Moroccan labor law </strong>and local payroll practices.</li><li><strong>Language Skills: </strong>Full professional proficiency in <strong>French </strong>and <strong>English </strong>is required. Fluency in <strong>Arabic </strong>is highly preferred to engage with local teams and partners.A modern leader with strong interpersonal skills, high emotional intelligence, and a results-oriented mindset. You are passionate about developing people in a premium resort and wellness-oriented destination.</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Training and Quality Manager</font></font></p><p><br></p><p>Formation</p><p><font dir="auto" ><font dir="auto" >Conduct an annual analysis of training needs</font></font></p><p><font dir="auto" ><font dir="auto" >Development and monitoring of the implementation of the annual training plan</font></font></p><p><font dir="auto" ><font dir="auto" >integrate the hotel's training strategy into the hotel's overall strategy</font></font></p><p><font dir="auto" ><font dir="auto" >Manage and implement the company's training programs, and lead training sessions using teaching methods adapted to an adult audience.</font></font></p><p><font dir="auto" ><font dir="auto" >To offer training courses designed to support quality standards</font></font></p><p><font dir="auto" ><font dir="auto" >Maximize learning by providing a creative and stimulating environment during training sessions</font></font></p><p><font dir="auto" ><font dir="auto" >Ensuring the integration of new employees and new interns</font></font></p><p><font dir="auto" ><font dir="auto" >Organize the training schedule</font></font></p><p><font dir="auto" ><font dir="auto" >Managing the training activity budget</font></font></p><p><font dir="auto" ><font dir="auto" >Evaluate the effectiveness of training programs</font></font></p><p>Qualit</p><p><font dir="auto" ><font dir="auto" >Monitoring compliance with quality rules established by senior management</font></font></p><p><font dir="auto" ><font dir="auto" >Monitor the implementation of these procedures</font></font></p><p><font dir="auto" ><font dir="auto" >Help improve services in line with the brand and strive for excellence at all levels</font></font></p><p><font dir="auto" ><font dir="auto" >Control and monitoring of the correct application of the brand's standards and brand markers by the relevant departments.</font></font></p><p><font dir="auto" ><font dir="auto" >Control and monitoring of action plans related to the mystery shopper visit;</font></font></p><p><font dir="auto" ><font dir="auto" >Lead by example by strictly adhering to Sofitel values, brand codes, and guidelines regarding dress and presentation.</font></font></p><p><font dir="auto" ><font dir="auto" >Manage the hotel's LinkedIn account (posting T&amp;C events, recruitment, etc.).</font></font></p><p><font dir="auto" ><font dir="auto" >Organize and manage the hotel's T&amp;C events calendar.</font></font></p><p><font dir="auto" ><font dir="auto" >To control and enforce brand codes regarding employee dress and presentation.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p><font dir="auto" ><font dir="auto" >Master's degree or equivalent</font></font></p><p><font dir="auto" ><font dir="auto" >Minimum 2 years of experience in designing and delivering training courses, ideally in a hotel or tourism environment.</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent communication skills, both oral and written, with the ability to clearly convey complex information.</font></font></p><p><font dir="auto" ><font dir="auto" >Strong team spirit combined with strong initiative, capable of working effectively in collaboration while also knowing how to make autonomous decisions.</font></font></p><p><font dir="auto" ><font dir="auto" >Strong sense of organization and ability to manage multiple tasks and priorities simultaneously.</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in common computer tools (office suite, training software, etc.).</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Qui sommes-nous ?</strong><p>Artefact est une société internationale de conseil en services data et IA, dont le siège est à Paris, qui depuis 10 ans est spécialisée dans la conception et le déploiement de technologies d’intelligence artificielle et de solutions data-driven, dont la mission est d’accélérer l'adoption de l'IA pour un impact positif sur les individus et les organisations.</p><br><p>Pionnière dans son domaine, à partir des données et de technologies avancées d’intelligence artificielle, les équipes de consultants métiers et d’ingénieurs travaillent ensemble pour développer des solutions qui créent de l’impact business et améliorent la productivité sur l’ensemble de la chaîne de valeur des entreprises, et ce dans le respect d’un usage éthique et responsable de la data.&amp;nbsp;&amp;nbsp;</p><br><p>Alliant le meilleur de l’expertise technologique et de l’excellence opérationnelle, Artefact accompagne plus de 1000 sociétés dans le monde pour accélérer leur transformation business, dont plus de 300 entreprises internationales telles qu’Orange, Samsung, L’Oréal ou encore Sanofi. Ses 1700 experts répartis dans 27 bureaux à travers le monde, interviennent dans tous les secteurs clés de l’économie : industrie, retail, luxe, grande consommation, santé, finance, etc…</p><br><p>En tant que&amp;nbsp;<strong>Stagiaire Data Consultant</strong>, tu seras pleinement intégré(e) à une équipe de consultants. Ton rôle sera d'assister nos clients dans l'élaboration et la mise en œuvre de leur stratégie data, de la phase d'idéation jusqu'à l'implémentation. Tes missions pourront inclure :</p><br><ul><li><strong>Cadrage / gestion des projets :&amp;nbsp;</strong>interview clients et partenaires, mise en place de workshops, préparation des uses cases…</li><li><strong>Construction de roadmaps, d’analyses data-driven avec l’équipe projet</strong>&amp;nbsp;et conception d'infrastructures en collaboration avec nos experts&amp;nbsp;</li><li>Orchestration du bon déroulement du projet, en appliquant le cas échéant les méthodes agiles (sprints planning et reviews, backlog refinement, démos…)&amp;nbsp;</li><li><strong>Veille technologique et sectorielle :</strong>&amp;nbsp;rester à l'affût des dernières tendances en matière de data et d'intelligence artificielle pour proposer des solutions innovantes.</li><li><strong>Communication :</strong>&amp;nbsp;Préparer des présentations et des supports de communication pour les comités de direction et les équipes clientes.</li></ul><p><strong>Processus de recrutement&amp;nbsp;</strong></p><br><p><strong>Étape 1&amp;nbsp;</strong>: Un entretien de fit avec un senior Data Consultant.</p><br><p><strong>Étape 2</strong> : Un entretien de type business case avec un premier tour avec un senior ou un manager Data Consultant. Le but de cet entretien est de tester vos méthodes et capacités déductives, votre capacité à résoudre un problème et de confirmer votre intérêt pour Artefact (1 heure)&amp;nbsp;</p><br><strong>Profil recherché</strong><ul><li><strong>Formation :</strong>&amp;nbsp;tu es étudiant(e) en dernière année de cycle ingénieur ou au sein d'une grand école de commerce avec une spécialisation en Data, Conseil, ou Management de l'Innovation et tu recherches ton stage de fin d'études&amp;nbsp;<strong>à partir de Janvier 2026&amp;nbsp;</strong></li><li><strong>Compétences :</strong><ul><li><strong>Fort intérêt pour la Data Science</strong>&amp;nbsp;et les technologies de la donnée. Tu n'es pas nécessairement un(e) expert(e) technique, mais tu comprends les concepts clés du machine learning, de la Business Intelligence, et du Big Data.</li><li>Excellentes&amp;nbsp;<strong>compétences analytiques</strong>&amp;nbsp;et de synthèse.</li><li>Maîtrise avancée de la suite Microsoft Office (en particulier PowerPoint et Excel).</li><li>Une connaissance de SQL ou d'un outil de visualisation de données (Power BI, Tableau) est un plus.</li></ul></li><li><strong>Qualités personnelles :</strong><ul><li><strong>Sens de la communication et du relationnel :</strong>&amp;nbsp;Tu es capable de t'exprimer clairement et de t'adapter à différents interlocuteurs.</li><li><strong>Proactivité et autonomie :</strong>&amp;nbsp;Tu es force de proposition et prends des initiatives.</li><li><strong>Rigueur et organisation :</strong>&amp;nbsp;Tu es capable de gérer plusieurs tâches et de respecter les délais.</li><li>Français courant pour travailler en équipe et anglais professionnel obligatoire pour nos clients internationaux<strong>&amp;nbsp;</strong></li></ul></li></ul><strong>Ce que nous offrons</strong><ul><li>Un stage de&amp;nbsp;<strong>6 mois</strong>&amp;nbsp;basé à&amp;nbsp;<strong>Casablanca</strong>.</li><li>Un environnement de travail stimulant au sein d'une équipe dynamique et experte.</li><li>L'opportunité de travailler sur des projets concrets avec des entreprises de premier plan.</li><li>La possibilité d'être embauché(e) en CDI à la fin du stage.</li></ul><p>Si tu es passionné(e) par la data et que tu souhaites développer une double compétence en conseil et en technologie, envoie-nous ta candidature !</p><br><p>&amp;nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span><span><b>Position:</b> Demi Chef de Rang – Breakfast<br><b>Department:</b> Food &amp; Beverage<br><b>Contract:</b> Full-time<br>We are currently seeking a motivated and service-oriented <b>Demi Chef de Rang – Breakfast</b> to join our Food &amp; Beverage team. This role is essential in supporting breakfast service operations and ensuring guests receive a high-quality and welcoming dining experience.<br>The ideal candidate is passionate about hospitality, organized, and able to work efficiently in a fast-paced environment while maintaining service standards.<br><b>Key Responsibilities:</b><br>• Support the Chef de Rang in managing a service section during breakfast service<br>• Ensure correct sequence of service and service timing are followed<br>• Provide professional and attentive guest service<br>• Assist with buffet setup, replenishment, and cleanliness<br>• Ensure tables are set, cleared, and reset according to standards<br>• Guide and support Commis de Rang during service<br>• Maintain cleanliness and organization of service areas<br>• Communicate effectively with colleagues and supervisors<br><b>Candidate Profile:</b><br>• Previous experience in Food &amp; Beverage service (Commis de Rang or similar role preferred)<br>• Knowledge of breakfast service standards and sequence of service<br>• Strong guest service and communication skills<br>• Punctual, reliable, and well-organized<br>• Ability to work early mornings and under pressure<br>• Team player with a positive attitude and willingness to learn</span></span></span></p><br><br><br><br><br><br><br><br><br> </div>

<p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</p> <p>The Pool &amp; Restaurant Hostess at the Four Seasons Hotel are the first and last point of contact with the guest upon entering/exiting the restaurant. They are the first and last impression the guest will have of the outlet and because of that, are an integral part of guest satisfaction. Candidates must have a firm knowledge of the local and international market and effective communication skills in both speaking and writing Arabic, French and English is require</p> <ul> <li>Set up host/hostess stand and/or the working station</li> <li>Review guest reservation book, and make recommendations as to the set-up of the room</li> <li>Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards</li> <li>Seat guests promptly at a table pre-set for the number in the party and according to guest preference</li> <li>Assist the Senior Poo &amp; Restaurant Guest Experience, work harmoniously and professionally with co-workers and supervisors</li> <li>Requires ability to operate computer equipment and other food &amp; beverage computer systems</li> <li>Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.</li> <li>Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest s name when possible</li> <li>Respond to all guest requests (physical or digital) in an accurate and timely manner making recommendations based on local knowledge and hotel practices.</li> <li>Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.</li> <li>Ensure the outlets are organized and ready to receive the guest before every shift and/or events</li> <li>Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.</li> <li>The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and/or group</li> <li>Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required</li> <li>Seek out opportunities for guest-centric experiences cross promoting all F&amp;B outlets and the hotel activities</li> <li>Communicate guest preference with team members to ensure the highest level of personalized F&amp;B guest service</li> <li>Communicates and liaise closely with all possible concerned departments in order to follow-up on guests need</li> <li>Review daily reports in order to identify special F&amp;B requirement and/or VIP and Special Attention guests and be able to pass in timely manner the information to the rest of the team at any level</li> <li>Becoming a champion in the use of the hotel guest recognition systems and organizing system (Golden, open table, etc )</li> <li>Help build an outlet database based on frequent hotel/local guest requirements and preference</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>We look for talent candidate who share the Golden Rule people who, by nature, believe in treating others as we would have them treat us.</p> <p>Candidates must have a firm knowledge of the local and international market and effective communication skills in both speaking and writing Arabic, French and English is require</p> <p>Education: school education or equivalent experience.</p> <p>Experience: Experience in a luxury brands is a plus</p> <p>Fluent in French, Arabic and English</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Assisting in Management of Restaurant Team<br>• Handles employee questions and concerns.<br>• Monitors employees to ensure performance expectations are met.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Assists in supervising daily shift operations.<br>• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.<br>• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Day-to-Day Restaurant Operations<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.<br>• Ensures compliance with all restaurant policies, standards and procedures.<br>• Monitors alcohol beverage service in compliance with local laws.<br>• Manages to achieve or exceed budgeted goals.<br>• Performs all duties of restaurant employees and related departments as necessary.<br>• Opens and closes restaurant shifts.<br>Providing Exceptional Customer Service<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Encourages employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints, seeking assistance from supervisor as necessary.<br>• Strives to improve service performance.<br>• Sets a positive example for guest relations.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Meets and greets guests.<br>Conducting Human Resource Activities<br>• Supervises on-going training initiatives.<br>• Uses all available on the job training tools for employees.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Coaches and counsels employees regarding performance on an on-going basis.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Restaurant Manager.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a General Manager at Radisson Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results. Our hotel management team are industry experts and recognized leaders with the ability to prioritize a complex and hands-on workload, and who strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our General Managers enjoy the challenge of running our show. It s what makes your heartbeat faster! You will balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our stakeholders. You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget. Reporting to the Regional Director, you will work proactively to ensure guest satisfaction and the smooth running of the hotel. As General Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 10 15 years of progressive hotel leadership experience, with at least 5 years as a General Manager within an upscale, luxury, or international branded hotel. Proven track record of successfully managing full hotel operations, including Rooms, Food &amp; Beverage, Sales &amp; Marketing, Finance, and Human Resources. Strong commercial mindset with demonstrated success in driving RevPAR, ADR, occupancy, market share, and overall profitability. Extensive experience managing multiple revenue streams, particularly Food &amp; Beverage, events, weddings, and leisure-focused operations. Experience working closely with hotel owners, asset managers, and corporate stakeholders, providing strategic guidance and delivering agreed business objectives. Strong leadership capabilities with the ability to build, develop, and retain high-performing teams while fostering a culture of service excellence and accountability. Strong financial acumen, including budgeting, forecasting, cost control, and capital expenditure planning. Excellent communication, negotiation, and stakeholder management skills. Ability to navigate a multicultural environment and effectively lead a diverse workforce. Knowledge of the Moroccan hospitality market, tourism trends, and regional business landscape is preferred.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working&nbsp;</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience&nbsp;</span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>

<p><b>JOB SUMMARY&nbsp;</b></p><p><br></p><p>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description: </b>The Royal Service Agent is a true ambassador for the Fairmont La Marina Rabat-Salé. He/She provides personalized, warm and proactive service, responding effectively to customer requests and ensuring they have an exceptional experience.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To offer a professional, courteous and personalized service, in accordance with Fairmont standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond effectively to customer calls and requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Record and follow up on customer requests in the hotel management system (PMS).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage wake-up calls, messages, and concierge requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Make reservations for restaurants, activities and various hotel services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inform customers about the facilities, services and experiences offered by the establishment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure coordination with the different departments in order to guarantee optimal follow-up of requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to Fairmont's operational, safety and quality standards.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac+2 in Hotel Management, Tourism or equivalent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years of experience in Reception, Royal Service, Reservations or Customer Service, ideally in luxury hotels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and customer service skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple requests simultaneously with calm and efficiency.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, organizational skills and attention to detail.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Opera PMS and Microsoft Office tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mandatory mastery of French and English.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability to work flexible hours, including weekends and holidays.</font></font></li></ul>

<p>JOB SUMMARY The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education and Experience</h2><ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required</li></ul>

<p>JOB SUMMARY The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education and Experience</h2><p>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Under the supervision of the Restaurant Supervisor, the Barista will be responsible for: Beverage Preparation: Preparing and serving hot and cold beverages according to the establishment's quality standards. Making various coffee-based recipes (Espresso, Cappuccino, Latte, Americano, etc.). Preparing teas, infusions, hot chocolates, juices, and other non-alcoholic beverages. Ensuring a neat and consistent presentation of the beverages served. Customer Service: Greeting customers professionally and courteously. Advising customers on beverages and products offered. Taking orders and ensuring fast and efficient service. Ensuring customer satisfaction and loyalty. Workstation Management: Maintaining the cleanliness and hygiene of the Barista area in accordance with HACCP standards. Cleaning and maintaining coffee machines, grinders, and other equipment. Ensure the proper organization and replenishment of products necessary for the service. Manage inventory: Monitor stock levels of raw materials and consumables. Report replenishment needs to management. Participate in periodic inventories.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Proven experience as a barista in a café, restaurant, or hotel. Excellent command of coffee and hot beverage preparation techniques. Knowledge of hygiene and food safety standards. Excellent customer service skills. Dynamic, meticulous, and a team player. Professional appearance and strong interpersonal skills.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of its development, our client, a player in the restaurant sector, is looking for an experienced Head Chef to supervise culinary production, manage kitchen teams, and ensure the quality of services.</p><br><br><p>The position is based in Bouskoura, so the candidate must be motorized or live nearby.</p><br><br> <br> Required profile : <p>Profile sought:</p><br><br><p>Diploma in cooking or hotel and restaurant management.<br>Minimum 5 years of experience in the restaurant industry, including confirmed experience as a Head Chef or Sous-Chef.<br>Excellent mastery of Italian and Mediterranean cuisine.<br>Good knowledge of HACCP standards, cost management, inventory, and team management.<br>Leadership, organizational skills, and a focus on quality.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<br><br><p><b>Reservations Agent – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco</b>&nbsp;</p><br><br><p><b>About Four Seasons Hotels and Resorts:</b>&nbsp;</p><br><br><p>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.&nbsp;</p><br><br><br><p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:</b>&nbsp;</p><br><br><p>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </p><br><br><br><p><b>The Role of Reservations Agent:</b>&nbsp;</p><br><br><p>We currently have an opportunity for Reservations Agent to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco! </p><br><br><br><p>Reporting into our Reservations Manager, Responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.&nbsp;</p><br><br><p>Focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Worldwide Reservations Office, actively driving sales for the hotel by maintaining business relationships, controlling room and rate availability, working with Sales in handling group bookings.&nbsp;</p><br><br><br><p><b>Our Ideal Reservations Agent candidate will have:</b>&nbsp;</p><br><br><p>Reservations agent experience in luxury hospitality operations, exceptional communicator, with excellent interpersonal and relationship-building skills, and an exceptional eye for detail.&nbsp;</p><br><br><br><p>We are looking for a special individual who shares our passion for excellence and whom delights in the magic of curating special experiences and memories for our guests. </p><br><br><br><p><b>Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.</b>&nbsp;</p><br><br><br><p>Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”</p><br><br><br><br><br><br><br> </div>