work from home Jobs in Morocco
197 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions? Right now, we re expanding our talent bench a pool of skilled Technical Support Consultants who want to grow with us and be the first in line when new projects open. If you re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: Deliver outstanding customer support via calls, chats and emails; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.</p><p>What you need to succeed in this role: Strong English skills (C1 for both spoken and written); At least 1 year of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Basic computer skills and ability to work with CRM systems and support tools; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</p><p>Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.</p><p>Benefits: Provide services during flexible hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements</p><p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What you need to succeed in this role: Strong English skills (C1 for both spoken and written); At least 1 year of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Basic computer skills and ability to work with CRM systems and support tools; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</p><p>Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.</p><p></p></section>
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Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p><strong>YOUR MISSION</strong></p><br><br><p>The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyper-local marketplace featuring the most trendy places in each city and delivers their products in less than 30 mins. As a Senior Account Manager, you will play a key role in developing the food business with top partners in Morocco.</p><br><br><p><strong>THE JOURNEY</strong></p><br><br><ul><li><p>Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.</p><br><br></li><li><p>Onboard new partners on our platform by providing them all the necessary tools and information to start working.</p><br><br></li><li><p>Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. </p><br><br></li><li><p>Tracking and reporting of performance metrics.</p><br><br></li><li><p>Lead partnership renegotiations to establish a strong working collaboration grounded on sustainable economics for both parties.</p><br><br></li><li><p>Get feedback from our partners and translate it into product, marketing and operations improvement.</p><br><br></li><li><p>Own partner’s assortment → category management.</p><br><br></li><li><p>Prepare reports and dashboards to present to partners and use as a source of operational improvements.</p><br><br></li><li><p>Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.</p><br><br></li></ul> Qualifications <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><ul><li><p>Commercial & easy going attitude</p><br><br></li><li><p>Analytical mindset</p><br><br></li><li><p>Problem solver, look for the root-cause of the problem and go for it till make things happen.</p><br><br></li><li><p>Perfect written and spoken communication</p><br><br></li><li><p>Customer obsession</p><br><br></li><li><p>Proactive, organized, and obsessed with details</p><br><br></li><li><p>An empathetic, inclusive and curious attitude</p><br><br></li><li><p>English is mandatory, along with French & Arabic.</p><br><br></li></ul><p>Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p><br><br><p>We believe driven talent deserves:</p><br><br><ul><li><p>🍔 Monthly Glovo credit to satisfy your cravings!</p><br><br></li><li><p>🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</p><br><br></li><li><p>📚 Access to learning paths on LinkedIn and other internal platforms to fuel your thirst for knowledge and personal growth.</p><br><br></li></ul> Additional Information <br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br>
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Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br> <br><br> </div>
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<br><p>Job Title:</p><br><br>Infrastructure Engineer<br><p>Job Description</p><br><br><p><span>We’re looking for a Cloud Solution Architect (CSA) to help customers migrate, modernize and secure their infrastructure, applications, and data on Microsoft Azure, laying the foundation for scalable, production-ready AI solutions. As part of the Cloud + AI Infrastructure team, you’ll deliver engagements focused on migration, modernization, operational excellence and resilient architecture using frameworks like Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). You’ll leverage existing Repeatable IP and execution engines for critical milestones, ensure infrastructure, application, and database readiness for AI workloads, and ensure successful deployment that accelerates adoption. You’ll work closely with customer IT leaders to design and implement scalable solutions, resolve blockers, and accelerate adoption of Azure services through repeatable IP and delivery excellence. With deep expertise across Azure infrastructure, applications, databases, SAP, and hybrid environments, you’ll play a key role in helping customers unlock the full value of their Microsoft Azure investments</span>. T<i>his role is flexible in that you can work up to [50% / up to 100% from home / This role is Microsoft onsite only].</i></p><br><br><br><p><b><span>[</span></b><b><span>Required – do not edit statement</span></b><b><span>- Official: Company Culture Statement]</span></b><span>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</span></p><br><br><br><p><span>Responsibilities</span></p><br><br><br><p><b><i><span>Recommendation:</span></i></b><i><span>[It is recommended to use the content below (leveraged from the Role Content Library), editing as needed. The Responsibilities section should contain 5 to 7 bullet points. Refer to the aligned Responsibilities section in the</span></i><b><span>Role Description</span></b><i><span>for additional content</span></i></p><br><br><br><ul><li><span>Build trusted relationships with key customer IT decision makers to drive long-term cloud adoption and serve as the Voice of the Customer—sharing insights and removing blockers through collaboration with Microsoft engineering teams.</span></li><li><span>Lead architectural design sessions and deliver secure, scalable, and resilient infrastructure solutions aligned to customer business goals using frameworks like CAF and WAF.</span></li><li><span>Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.</span></li><li><span>Drive migration and modernization initiatives, including committed proof of concept and production milestones, across infrastructure, data, SAP, and AI workloads.</span></li><li><span>Ensure customer environments are optimized for health, resiliency, security, and performance—enabling production-scale AI use cases.</span></li><li><span>Deliver repeatable IP and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.</span></li><li><span>Identify and resolve technical blockers to accelerate go-live and ensure delivery excellence across key Factory engagements.</span></li><li><span>Generate incremental pipeline from each engagement by driving next best actions and aligning with Unified Enterprise Support (ES) priorities.</span></li><li><span>Maintain technical intensity through continuous skilling and certifications in priority workloads such as Azure SQL, PostgreSQL, AKS, App Service, AVS, SAP (Native + RISE), Windows, Linux and Defender for Cloud.</span></li><li><span>Engage in technical communities, share best practices, and contribute to knowledge reuse to accelerate customer transformation and success.</span></li></ul><br><p><span>Qualifications</span></p><br><br><br><p><span><span><b><span>Required Qualifications (RQs)</span></b></span></span></p><br><br><p><span><span><i><span>(</span></i></span></span><span><span><b><i><span>Required</span></i></b></span></span><span><span><i><span>to be in Job Description).<b>Managers/Recruiters:</b>this ‘Required Qualifications’ content is MANDATORY and MUST NOT be edited or deleted - to ensure legal compliance. You can also add additional qualifications to your job description.</span></i></span></span><span><span><i><span>Can have up to 4 RQs.</span></i></span></span><span><span><i><span>Consult with your local HR GTA lead on local guidelines regarding the use of Years of Experience in Job Postings.</span></i></span></span><span><span><b><i><span>Validate</span></i></b></span></span><span><span><i><span>alignedRQs via the Role Description in the</span></i></span></span><span><span><i><span>Role Library</span></i></span></span></p><br><br><br><ul><li>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting<ul><li><span>OR equivalent experience</span></li></ul></li></ul><br><p><span><b><span>Preferred Qualifications (PQs)</span></b></span></p><br><br><p><span><b><span>[<i>Managers/Recruiters:</i></span></b></span><span><i><span>the ‘Preferred Qualifications’ content is<b><u>OPTIONAL</u></b>and you may edit/delete content, including adding<b>up to 4 PQs</b>, if required.</span></i></span></p><br><br><br><ul><li><span>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultin</span>g<ul><li>OR<span>Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting</span></li><li>OR equivalent experience</li></ul></li><li><span>4+ years</span>experience working in a customer-facing role (e.g., internal and/or external).</li><li>4+ years experience working on technical projects</li><li>Technical<span>Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)</span></li></ul><br><p>Location:</p><br><br>MAR - Work-At-Home<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>
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<br><p>Job Title:</p><br><br>Cloud Solution Architect (CSA) – Security – AI Security<br><p>Job Description</p><br><br>Org: Customer Experience & Success (CE&S)<br>Role Summary: Cloud Solution Architecture IC4<br>Qualifier 1: N/A<br>Qualifier 2: AI Security<br>Profession: Customer Success<br>Discipline: Cloud Solution Architecture<br>Role: Cloud Solution Architecture IC4<br><b>Job Posting Title:</b> <b>Cloud Solution Architect (CSA) – Security – AI Security</b><br>Last Updated: June 2, 2026<br><br><b><i>Managers/Recruiters</i></b><br><ul><li><i>You may tailor `Job Posting Title’, IF needed, for local requirements e.g., area/team name.</i></li><li><i>If you tailor the Job Posting Title, this must</i><b><i>NOT</i></b><i> be the Address Book Title (ABT) when the employee joins. If you need the ABT, please contact AskHR for the available ABT options.</i></li><li><i>Word Count:</i><b><i>No more</i></b><i>than</i><b><i>500-800 words</i></b><i>excluding inline guidance.</i></li></ul><br>Overview<br><br><b><i>Recommendation:</i></b><i>Avoid</i><i>opening with a statement on MSFT. The Company Culture Statement below will suffice.</i><br><b>[Required – do not edit statement approved by Leadership]<i>[Team Purpose]</i></b><i> Start paragraph with a compelling ‘Hook’ statement that draws a candidate in. Follow with 2-3 sentences that further describe your team in 2nd person. Find examples of Team Purpose Statements</i><u> here</u><i>.</i><br><br>With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.<br><b>[Required –can edit statement]</b><b>[Job Purpose]</b>As a<i>[fill in 2-3 sentences about what the candidate will do, using 2nd person].</i>This opportunity will allow you to<i> [list out 3 things the candidate will learn. Example: accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring]. [Close paragraph by mentioning if there is a flexible work opportunity and state whether someone can work from home partially or fully].</i><br><br>We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft </div>
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Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <br><p><strong>YOUR MISSION</strong></p><br><br><p>As our Business Analyst for Glovo Morocco, you will be key to achieving our Revenue Business Plan and significantly impacting the country's performance.</p><br><br><p>Your focus will be on unlocking growth by using data to generate commercial insights. You will shape the overall Commercial strategy in close collaboration with the Head of Commercial, as well as with various stakeholders at Headquarters and within the local team, to drive performance and maximize positive outcomes for our partners.</p><br><br><p><strong>THE JOURNEY</strong></p><br><br><p><strong>Key Responsibilities: </strong></p><br><br><p><strong>Driving Commercial Strategy & Data Optimization:</strong><br>
As a <strong>Senior Analyst - Commercial Projects</strong> based in our Casablanca HQ, you will be a key member of the Morocco commercial team, focusing on optimizing partner value and enhancing operational efficiency through data-driven initiatives.</p><br><br><p><strong>Core Focus Areas:</strong></p><br><br><ul><li><strong>Partner Ads & Promos Strategy:</strong> Lead the strategy for Partner Ads and Promotions, including developing sales pipelines and conversion funnels. This involves improving processes and tooling to maximize efficiency and effectiveness.</li><li><strong>Data & Reporting:</strong> Consolidate, optimize, and maintain all tools and reports required to track key KPIs and manage partner investments in Partner Ads. Provide regular performance reports with actionable insights to leadership to inform and refine ongoing strategies.</li><li><strong>Commercial Project Support:</strong> Support the Commercial team on various projects that require leveraging data and automation, such as Business Planning, partner P&L analysis, Account Manager (AM) portfolio management, and target setting.</li><li><strong>Product Enablement:</strong> Create clear playbooks that articulate the value proposition of our newest Ads products, differentiating our offerings to ensure maximum relevance and high conversion across various advertiser segments.</li></ul><p><strong>Team & Growth:</strong></p><br><br><p>Actively collaborate with colleagues and contribute to a supportive environment that encourages growth, development, and impactful work.</p><br><br> Qualifications <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><p><strong>You Have</strong></p><br><br><ul><li>Keen interest in tech, platform businesses and last mile logistics</li><li>Min 3 years of experience in top-tier management consulting, investment banking, corporate strategy and/ or a fast paced analytical role in a high growth environment</li><li>Demonstrated experience in leading the structuring and solving of complex problems (Defining the scope of a problem, breaking it down into logical components, executing high quality quantitative and qualitative analysis and developing key insights)</li><li>A track record of delivering practical recommendations and translating them into action and results</li><li>Effective prioritization as well as skills to lead multiple project workstreams concurrently and independently</li><li>Ability to work with a wide range of stakeholders (including senior leadership) across any department in Glovo, defining value, scope & deliverables, effectively integrating their inputs, adequately managing their expectations, and building trust.</li><li>Strong communication skills and are able to articulate complex concepts in a simple and structured way (both written and orally)</li><li>Good eye for opportunities to make things better and take ownership over them</li><li>Intermediate SQL skills, plus G-suite proficiency (sheets, slides) preferred</li><li>Fluent in English and French; Arabic is a plus</li></ul><p><strong>You Are</strong></p><br><br><ul><li>Highly strategic and a structured thinker: you know how to structure, break down and analyse problems to solve them at their root</li><li>Comfortable navigating ambiguity and driven by results: you are joining a highly dynamic, fast paced and rapidly evolving industry, you need to be comfortable taking difficult and ambiguous problems and turning them into real, implementable solutions at pace</li><li>An owner with an entrepreneurial mindset: you own your work, your results and everything in between and you know how to roll your sleeves up and creatively problem solve your way out of issues</li></ul><p>Individuals representing diverse profiles, <strong>and abilities,</strong> encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! <strong>Skills can be learned, and embracing diversity is invaluable.</strong></p><br><br><p><strong>We believe driven talent deserves:</strong></p><br><br><ul><li>? An enticing equity plan that lets you own a piece of the action.</li><li>? Top-notch private health insurance to keep you at your peak.</li><li>? Monthly Glovo credit to satisfy your cravings!</li><li>?️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</li><li>? Enhanced parental leave, and office-based nursery.</li><li>? Online therapy and wellbeing benefits to ensure your mental well-being.</li></ul><p><strong>So, ready to take the wheel and make this the ride of your life? </strong></p><br><br><p>Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!</p><br><br> Additional Information <br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br>
<br>
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br> <br><br> </div>
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<span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It With Pride.</b></p><br><p><span>You drive revenue growth beyond the core and current customers. You are responsible of identifying potential customers/channels, initiating relationship and working the whole process of integrating them into Mondelez business.</span></p><br><p><b>How you will contribute</b></p><br><p>You will:</p><br><ul><li>Research and identify potential customers using various prospecting tools, databases, and market intelligence to build targeted prospect lists</li><li>Generate new business opportunities for the company (Away from home channels, new customers…)</li><li>Integrate these customers in the current RTM</li><li>Develop the right RTM for the new channels/customers</li><li>Manage winning customer business relationships that facilitate “best in industry” execution of our categories.</li><li>Work closely with key stakeholders including category, activation team, sales capability and customer finance</li><li>Fully understand category and insights knowledge, to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.</li><li>Create and manage the annual business plan to deliver agreed KPI’s and targets and provide reporting as required, in line with the joint business plan.</li><li>Optimize resources to deliver the best profitability in your operations.</li></ul><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>Customer management roles</li><li>Growing revenue and market share</li><li>Delivering results and problem solving</li><li>Negotiating and influencing decisions</li><li>Multiple customers strategies, structure and business practices</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><ul><li>Project management is critical for this role, working in multifunctional teams is critical to conclude new deals and penetrate new channels</li><li>Manage day to day operations to drive executional excellence, deliver operational KPIs, share gain and financial targets</li><li>Develop monthly scorecards to review with customers and track KPIs</li><li>Execute customer level growth strategies, ensure timely development of annual contracts, developing relationship to true partnership support by joint business plans, and category management with top customers.</li></ul><p><b><span>What you need to know about this position:</span></b></p><br><ul><li>Leadership skills are critical to succeed in this role, resilience is essential</li><li>Discipline and ownership are key components to build sustainable partnership internally and externally</li><li>Accountability is highly needed to deliver on agreed KPIs</li></ul><p><b><span>What extra ingredients you will bring:</span></b></p><br><ul><li>Ability to define a clear vision and strategy and transformational leadership to drive change</li><li>Customer facing experience in FMCG</li><li>Strong communication skills, influencing, negotiation and executive presence</li></ul><p><b><span>Education / Certifications:</span></b></p><br><ul><li>Master/Bachelor’s degree in business administration or a related field.</li><li>MBA or advanced degree is a plus</li></ul><p><b><span>Job specific requirements:</span></b></p><br><ul><li>Minimum of 5 years of Key accounts experience in Modern Trade/FMCG.</li><li>Experience in confectionery or food industry is highly desirable.</li></ul><p><b><span>Travel requirements:</span></b></p><br><ul><li>Strong filed presence with customers centrally and frequent trade visits in different regions to meet regional teams at customer level. Mobility is required.</li></ul>&#xa;&#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. <p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularAccount ManagementSales </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You drive revenue growth beyond the core and current customers. You are responsible of identifying potential customers/channels, initiating relationship and working the whole process of integrating them into Mondelez business.</p><p>How you will contribute</p><p>You will:</p><ul><li>Research and identify potential customers using various prospecting tools, databases, and market intelligence to build targeted prospect lists</li><li>Generate new business opportunities for the company (Away from home channels, new customers )</li><li>Integrate these customers in the current RTM</li><li>Develop the right RTM for the new channels/customers</li><li>Manage winning customer business relationships that facilitate best in industry execution of our categories.</li><li>Work closely with key stakeholders including category, activation team, sales capability and customer finance</li><li>Fully understand category and insights knowledge, to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.</li><li>Create and manage the annual business plan to deliver agreed KPI s and targets and provide reporting as required, in line with the joint business plan.</li><li>Optimize resources to deliver the best profitability in your operations.</li></ul><p>What you will bring</p><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><ul><li>Customer management roles</li><li>Growing revenue and market share</li><li>Delivering results and problem solving</li><li>Negotiating and influencing decisions</li><li>Multiple customers strategies, structure and business practices</li></ul><p>More about this role</p><p>What you need to know about this position:</p><ul><li>Project management is critical for this role, working in multifunctional teams is critical to conclude new deals and penetrate new channels</li><li>Manage day to day operations to drive executional excellence, deliver operational KPIs, share gain and financial targets</li><li>Develop monthly scorecards to review with customers and track KPIs</li><li>Execute customer level growth strategies, ensure timely development of annual contracts, developing relationship to true partnership support by joint business plans, and category management with top customers.</li></ul><p>What you need to know about this position:</p><ul><li>Leadership skills are critical to succeed in this role, resilience is essential</li><li>Discipline and ownership are key components to build sustainable partnership internally and externally</li><li>Accountability is highly needed to deliver on agreed KPIs</li></ul><p>What extra ingredients you will bring:</p><ul><li>Ability to define a clear vision and strategy and transformational leadership to drive change</li><li>Customer facing experience in FMCG</li><li>Strong communication skills, influencing, negotiation and executive presence</li></ul><p>Education / Certifications:</p><ul><li>Master/Bachelor s degree in business administration or a related field. MBA or advanced degree is a plus</li></ul><p>Job specific requirements:</p><ul><li>Minimum of 5 years of Key accounts experience in Modern Trade/FMCG.</li><li>Experience in confectionery or food industry is highly desirable.</li></ul><p>Travel requirements:</p><ul><li>Strong filed presence with customers centrally and frequent trade visits in different regions to meet regional teams at customer level.</li><li>Mobility is required.</li><li>No Relocation support available</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Customer management roles</li><li>Growing revenue and market share</li><li>Delivering results and problem solving</li><li>Negotiating and influencing decisions</li><li>Multiple customers strategies, structure and business practices</li><li>Project management is critical for this role, working in multifunctional teams is critical to conclude new deals and penetrate new channels</li><li>Manage day to day operations to drive executional excellence, deliver operational KPIs, share gain and financial targets</li><li>Develop monthly scorecards to review with customers and track KPIs</li><li>Execute customer level growth strategies, ensure timely development of annual contracts, developing relationship to true partnership support by joint business plans, and category management with top customers.</li><li>Leadership skills are critical to succeed in this role, resilience is essential</li><li>Discipline and ownership are key components to build sustainable partnership internally and externally</li><li>Accountability is highly needed to deliver on agreed KPIs</li><li>Ability to define a clear vision and strategy and transformational leadership to drive change</li><li>Customer facing experience in FMCG</li><li>Strong communication skills, influencing, negotiation and executive presence</li><li>Master/Bachelor s degree in business administration or a related field. MBA or advanced degree is a plus</li><li>Minimum of 5 years of Key accounts experience in Modern Trade/FMCG.</li><li>Experience in confectionery or food industry is highly desirable.</li><li>Strong filed presence with customers centrally and frequent trade visits in different regions to meet regional teams at customer level.</li><li>Mobility is required.</li></ul><p></p></section>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2VB</span> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>
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Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
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<br> Job : <p>We are recruiting for our client, a company specializing in digital solutions and HR support, an <strong>IT Recruitment Officer</strong> working <strong>remotely</strong> to strengthen its Talent Acquisition team.</p><br><br><p><strong>Main missions:</strong></p><br><br><ul><li>IT sourcing on specialized platforms.</li><li>Qualification of technical profiles: developers, system engineers, DevOps, QA, etc.</li><li>Conducting telephone and video interviews.</li><li>Managing the candidate pipeline and regular reporting.</li><li>Collaboration with technical managers to define needs.</li><li>Full follow-up of the recruitment process until integration.</li></ul><p><strong>Benefits:</strong></p><br><br><ul><li>100% remote position.</li><li>Dynamic and digitized environment.</li><li>Opportunity to work on high-value IT projects.</li></ul> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><ul><li>Bachelor's degree / Master's degree in Human Resources, Management, or similar field.</li><li>Proven experience (minimum 2 years) in IT recruitment.</li><li>Proficiency in sourcing tools and technical environments.</li><li>Excellent communication skills and ability to assess technical skills.</li><li>Autonomy, organization, analytical skills.</li><li>Comfortable with remote work.</li></ul> <br><br> </div>
<p>The Telemarketer's main mission is to conduct distance selling, file qualification, prospecting, surveys, order taking, appointment setting, market research, on-site or inbound calls with clients or prospects. Before taking on their mission, a complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Sales techniques and argumentation. Good active listening skills. Mastery of telephone marketing techniques. Excellent customer approach and strong ability to convince. Ability to manage stress.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A Network Designer (ND) manages the vehicle transportation network from the terminal plants to the various markets.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Graduated with a Master s degree (Bac +5) in industrial engineering or logistics.</p><strong>Technical Skills</strong><ul><li>Cost modeling & analytics</li><li>Freight Market Research</li><li>Transport RFQ</li><li>Data collection & processing</li><li>Production monitoring and analysis</li><li>End-to-end outbound process</li><li>Load Planning & Volume Calculation</li><li>Change Management (CAF)</li><li>Transport Capacity Planning</li></ul><strong>Soft Skills</strong><ul><li>Strong organizational skills and attention to detail.</li><li>Clear communication (written and verbal).</li><li>Teamwork and project-oriented mindset.</li><li>Adaptability (international environment, remote work).</li><li>Analytical thinking and results-driven approach.</li></ul><p></p></section>
<p>We are specialists in improving customer experience and optimizing third-party processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Customer Advisor:</p><ul><li>Remote management of claims and work files</li><li>Technical analysis and quotation control</li><li>Exchange with the network of experts and service providers</li><li>Follow-up of repairs and customer satisfaction</li><li>Sales administration and dispute management</li><li>Coordination between different stakeholders</li></ul><p>What we offer you:</p><p>At Concentrix, we prioritize the development of our talents. Here are the unique benefits we offer to recognize your contribution:</p><ul><li><b>Remuneration and benefits:</b></li><ul><li>Attractive salary package</li><li>Flexible hours (8 AM to 6 PM, Monday to Friday) with possibility of remote work (depending on profile & experience)</li><li>Performance bonuses</li><li>Regularity bonus starting from the 12th month</li><li>Special Eid al-Adha bonus</li><li>Free access to the gym</li><li>Transport provided</li><li><b>Social benefits:</b></li><ul><li>Advantageous health insurance + CNSS/AMO</li><li>Complementary retirement after one year</li><li><b>Optimal working conditions:</b></li><ul><li>Initial and ongoing training.</li><li>A work environment that values quality of life at work.</li><li>Professional development opportunities.</li></ul></ul></ul></ul><p>The profile we are looking for:</p><p>We are looking for talents who possess:</p><ul><li>Proven experience in Home Insurance claims management</li><li>A Bac+2/3 degree in building or civil engineering is a plus</li><li>Proven skills in insurance and customer relations.</li><li>Knowledge of the building sector is a plus</li></ul><p>The following qualities:</p><ul><li>Organized, autonomous, and with excellent interpersonal skills</li></ul><p>Our recruitment process:</p><ol><li>Phone pre-qualification: an initial discussion with a member of the recruitment team to validate the job requirements.</li><li><br></li></ol><p><strong>Desired Candidate Profile</strong></p>We are looking for talents who possess:<br><br>* Proven experience in Home Insurance claims management<br>* A Bac+2/3 degree in building or civil engineering is a plus<br>* Proven skills in insurance and customer relations.<br>* Knowledge of the building sector is a plus<br><br>The following qualities:<br><br>* Organized, autonomous, and with excellent interpersonal skills
<p><font dir="auto" ><font dir="auto" >Context: As part of strengthening our business intelligence team, we are looking for a Power BI Expert to design, optimize, and administer BI solutions. Start date: ASAP Location: Casablanca, Morocco Responsibilities: Design and develop semantic models and interactive reports with Power BI (Desktop, Service, Report Server) Optimize the performance of models and DAX/MD queries Define and implement best practices for business intelligence architecture (Star Schema, Snowflake) Ensure the governance, security, and administration of Power BI platforms Support teams in adopting standards and deployment processes Participate in BI solution evolution and migration projects Contribute to DevOps and CI/CD practices applied to BI</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" ><font dir="auto" >Search profile:</font></font></h2><ul><li><font dir="auto" ><font dir="auto" >7+ years of experience in BI development, with a strong focus on Power BI</font></font></li><li><font dir="auto" ><font dir="auto" >Advanced mastery of Power BI Desktop, Power BI Report Server and Power BI Service</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent knowledge of DAX, Power Query (M), tabular models, and optimization</font></font></li><li><font dir="auto" ><font dir="auto" >Solid expertise in dimensional modeling (Star Schema, Snowflake)</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of SQL Server and performance optimization</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of security mechanisms, governance and Power BI deployment</font></font></li><li><font dir="auto" ><font dir="auto" >Sensitivity to DevOps practices, version control, and Agile environments</font></font></li></ul><h2>Comp tences cl s :</h2><ul><li>Power BI (Desktop, Service, Report Server)</li><li>DAX & Power Query (M)</li><li><font dir="auto" ><font dir="auto" >Dimensional modeling</font></font></li><li>SQL Server</li><li><font dir="auto" ><font dir="auto" >Governance and security Power BI</font></font></li><li>DevOps & CI/CD</li><li>Agile</li></ul>
<p>The customer service representative in technical support has the main mission to collect and then remotely process user requests in difficulty regarding the use of computer hardware. Reporting to the team leader, his mission consists of: Resolving technical exploitation and maintenance problems by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking on the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Perfect command of the French language, with good oral and written fluency.</li><li>Listening and orientation skills.</li><li>Good diagnostic and analysis capacity.</li><li>Successful training related to the requested technical competence.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The technical support customer representative has the primary mission to collect and then process remotely user requests experiencing difficulties with the use of computer hardware. Reporting to the team leader, their mission consists of: Solving technical problems of operation and maintenance by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking on the mission, complete training is provided to prepare them for the responsibilities entrusted to them.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Perfect command of the French language, with good oral and written fluency. Listening and orientation skills. Good diagnostic and analytical capacity. Successful training related to the requested technical skill.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The telesales agent's main mission is to conduct remote sales, lead qualification, prospecting, surveys, order taking, appointment scheduling, and market research, either on assignment or by receiving calls from clients or prospects. Before taking on their assignment, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Perfect command of the French language, with excellent oral and written communication skills. Strong sales techniques and argumentation skills. Good active listening skills. Proficiency in telephone marketing techniques. Excellent customer approach and strong persuasive abilities. Ability to manage stress.</font></font></p><p></p></section>
<p>The customer service representative in technical support has the main mission to collect and then process remotely the requests of users in difficulty regarding the use of computer equipment. Reporting to the team leader, his mission consists of: Solving technical problems of operation and maintenance by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking up the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Sense of listening and orientation. Good diagnostic and analytical skills. Successful training related to the requested technical competence.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsible for executing test cases, validating results and managing test data, primarily in remote-capable environments ( SiL , log-based validation, partially HiL support) Structured and disciplined execution mindset Ability to interpret results, not just record them Experience with large test campaigns</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>EXPERTISE Execute defined test cases in SiL / remote environments</li><li>Collect and analyze test data and logs</li><li>Identify deviations and prepare structured reports</li><li>Support PR (Problem Report) creation and tracking</li><li>Ensure data quality and completeness</li><li>Interface with automation and test design teams</li><li>Experience in Test execution, Data analysis, log interpretation</li><li>Basic understanding of vehicle systems and ECU behavior</li><li>Experience between 3 - 5 years'</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsible for executing test cases, validating results and managing test data, primarily in remote-capable environments ( SiL , log-based validation, partially HiL support) Structured and disciplined execution mindset Ability to interpret results, not just record them Experience with large test campaigns</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Expertise Execute defined test cases in SiL / remote environments</li><li>Collect and analyze test data and logs</li><li>Identify deviations and prepare structured reports</li><li>Support PR (Problem Report) creation and tracking</li><li>Ensure data quality and completeness</li><li>Interface with automation and test design teams</li><li>Experience in Test execution, Data analysis, log interpretation</li><li>Basic understanding of vehicle systems and ECU behavior</li><li>Experience between 3 - 5 years'</li></ul><p></p></section>