Medical records Jobs - Agadir Morocco
2 Jobs Found
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Morocco - Agadir
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> <strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor in Telesales</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >As a Customer Sales Advisor, you will play a key role:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >By promoting our clients' products or services</font></font></strong><font dir="auto" ><font dir="auto" > : Identify and respond precisely to customer needs in order to offer them tailor-made solutions.</font></font></p>
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<p> <strong><font dir="auto" ><font dir="auto" >By negotiating and building loyalty</font></font></strong><font dir="auto" ><font dir="auto" > : Transforming every interaction into an opportunity, closing sales and building lasting relationships.</font></font></p>
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<p> <strong><font dir="auto" ><font dir="auto" >Boosting collective performance</font></font></strong><font dir="auto" ><font dir="auto" > : Share your ideas and actively contribute to the continuous optimization of our processes.</font></font></p>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At </font></font><strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > , we value everyone's potential by offering tailor-made opportunities, with compensation adjusted to your experience, whether you are a motivated beginner or an expert in direct sales.</font></font></p>
<p><font dir="auto" ><font dir="auto" >Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >An attractive and personalized salary based on your level of experience:</font></font></strong> </p>
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<p><font dir="auto" ><font dir="auto" >A package of </font></font><strong><font dir="auto" ><font dir="auto" >7100 DH</font></font></strong><font dir="auto" ><font dir="auto" > in the first month if you have proven experience in telesales.</font></font></p>
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<p><font dir="auto" ><font dir="auto" >If you are a beginner, an </font></font><strong><font dir="auto" ><font dir="auto" >exceptional package of 4600 DH</font></font></strong><font dir="auto" ><font dir="auto" > is offered to you.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >In addition to your salary, you will benefit from exceptional bonuses:</font></font></strong> </p>
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<p><font dir="auto" ><font dir="auto" >Training is provided during the first month of integration.</font></font></p>
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<p><font dir="auto" ><font dir="auto" >Unlimited bonus based on achieving your goals.</font></font></p>
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<p><font dir="auto" ><font dir="auto" >Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
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<p><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
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<p><font dir="auto" ><font dir="auto" >First special A d El Adha.</font></font></p>
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</ul>
<p> <strong><font dir="auto" ><font dir="auto" >Numerous additional advantages</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font></p>
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<p><font dir="auto" ><font dir="auto" >Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
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<p><font dir="auto" ><font dir="auto" >Free medical consultations available 7 days a week for your whole family.</font></font></p>
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<p><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of teleworking after an integration period.</font></font></p>
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<p><font dir="auto" ><font dir="auto" >Free access to our gyms and company crèches.</font></font></p>
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<p><font dir="auto" ><font dir="auto" >Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p></li></ul></div></section>
Morocco - Agadir
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Duties & Responsibilities</strong></p>
<ul>
<li>
<p>Provide voice and remote support for hotel customers worldwide.</p>
</li>
<li>
<p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p>
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<p>Document solutions and ensure accurate case records in ICCP tool.</p>
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<p>Collaborate with Oracle teams to escalate and resolve issues.</p>
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<p>Act as customer advocate for hotel users and escalate gaps.</p>
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<p>Provide technical assistance via phone, email, and remote tools.</p>
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<p>Assist in OPERA configuration, installation, and training when required.</p>
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<p>Stay updated on OPERA new releases.</p>
</li>
</ul>
<p><strong>Knowledge, Skills & Abilities Essential</strong></p>
<ul>
<li>
<p>Minimum 2 years IT or hospitality systems support experience.</p>
</li>
<li>
<p>Experience with hotel PMS applications, ideally Oracle OPERA.</p>
</li>
<li>
<p>Customer service experience with direct client interaction.</p>
</li>
<li>
<p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p>
</li>
<li>
<p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p>
</li>
<li>
<p>SQL experience preferred.</p>
</li>
</ul>
<p><strong>Other Requirements</strong></p>
<ul>
<li>
<p>Commitment to high-quality customer service.</p>
</li>
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<p>Excellent English communication; other languages desirable.</p>
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<p>Strong troubleshooting and problem-solving ability.</p>
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<p>Organizational and multitasking skills.</p>
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<p>Flexibility for global 24x7 shifts including weekends and holidays.</p>
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<p>Cross-cultural awareness.</p>
</li>
</ul>
<p><strong>Abilities</strong></p>
<ul>
<li>
<p>Ability to build trust with hotel customers and Oracle colleagues.</p>
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<p>Independent worker and team player.</p>
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<p>Adaptable and able to prioritize in dynamic environments.</p>
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<p>Creative thinker to resolve problems and improve processes.</p>
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<p>Resilient under pressure with focus on service quality.</p>
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</ul>
<p><strong>Note:</strong> This role requires weekend support and shift work in a 24x7 global hospitality environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p>
<p>Experience with hotel PMS applications, ideally Oracle OPERA.</p>
<p>Graduate degree in technical, hospitality, or business field.</p>
<p>Understanding of hotel operations (front office, reservations, housekeeping).</p>
<p>Customer service experience with direct client interaction.</p>
<p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p>
<p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p>
<p>SQL experience preferred.</p><p></p></section>