Operation Manager Jobs - Agadir Morocco

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Regional Director in Agadir and a member of the management committee, you will lead and manage all activities and human resources at your site, ensuring compliance with contractual commitments to clients, Concentrix Group processes and standards, and within the budget set by senior management. You will lead the site's management team in close collaboration with the functional departments. You will be responsible for achieving objectives and fulfilling commitments made to clients at your site. You will organize and coordinate all technical and functional support resources for the site under your responsibility. You will ensure adherence to budgetary objectives with a constant focus on site profitability. You will promote the Concentrix culture and enforce internal regulations, labor laws, and safety rules on the site. You manage internal communication across the sites and ensure a positive work environment. To this end, you guarantee high-quality social dialogue and chair local employee representative bodies. You represent the company to clients and key local economic and political stakeholders.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You hold a higher education degree from a business school, engineering school, or equivalent. You have significant experience of at least 5 years in a similar role, managing production sites and multidisciplinary teams, ideally within the contact center sector. You have experience leading teams of over 300 employees. As a manager and ambassador, you possess strong analytical and synthesis skills, leadership qualities, excellent communication skills, and a passion for management. You are customer- and results-oriented. You have a solid understanding of P&amp;L and budget management. You have experience in managing employee relations and facilitating employee representative bodies. Fluency in written and spoken English is required.</font></font></p><p></p></section>

<p>To provide courteous, professional, efficient and attentive service at all times, in accordance with the hotel s F&amp;B standards and procedures. To assist the Chef de Rang in ensuring the smooth operation of the assigned section and delivering a high-quality guest experience. To perform opening and closing procedures for the respective outlet as assigned. To have thorough knowledge of all food and beverage items on the menu and confidently recommend dishes, beverages and suitable combinations to guests. To support upselling initiatives by suggesting appropriate menu items and alternatives. To ensure that tables are properly set, maintained and cleared according to the hotel s service standards. To anticipate guests needs, handle enquiries courteously and establish positive relationships with guests. To coordinate effectively with the kitchen, bar and other F&amp;B team members to ensure smooth and timely service. To ensure that the outlet, service stations and surrounding areas are kept clean, organized and properly prepared at all times. To monitor operating supplies and contribute to reducing spoilage, breakage and wastage. To report guest complaints or operational issues to the Chef de Rang, Supervisor or Manager and ensure appropriate follow-up. To assist in the training and guidance of Commis de Rang when required. To participate in periodic inventories of operating equipment and supplies. To undertake any reasonable tasks and secondary duties assigned by the Chef de Rang, Supervisor or Outlet Manager. To remain flexible and, when required, rotate within different F&amp;B outlets or other areas of the hotel according to operational needs.</p><p><strong>Desired Candidate Profile</strong></p><p>The following knowledge, skills and abilities are required: Attention to detail, style and aesthetics of hotel is critical. Outstanding verbal and written communications skills. College Degree in Hospitality or similar field. 2 years experience in similar role. Good proficiency in English, Arabic and French</p>

<div><b> About the Role </b><p>As a <strong>CBRE Technical Assistant Manager</strong>, you will assist with the management of the team responsible for all mechanical and electrical operations, maintenance, communications, energy management, and workforce development programs for a facility, campus, or portfolio of buildings.</p> <p>This role is part of the <strong>Engineering and Technical Services</strong> job function, supporting the delivery of high-quality technical services, preventive maintenance, repairs, operational excellence, and client-focused facility management.</p> <p>You will work closely with technical teams, clients, tenants, contractors, vendors, and internal stakeholders to ensure the safe, efficient, and reliable operation of building systems and services.<br> <br> <strong>What You Will Do:</strong> </p> <ul> <li>Provide formal supervision for employees. Monitor the training and development of staff. Conduct <br>performance evaluations and coaching. Oversee the recruiting and hiring of new employees.</li> <li>Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.</li> <li>Set and track staff and department deadlines. Mentor and coach as needed.</li> <li>Manage operations and maintenance for assigned facilities. </li> <li>Assist in the development of operating and capital budgets.</li> <li>Implement improvements for preventive maintenance programs on an ongoing basis. </li> <li>Maintain effective building-specific maintenance and safety procedure manuals.</li> <li>Coordinate maintenance efforts with outside contractors, tenant finish personnel, and technicians.</li> <li>Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues. </li> <li>Must remain current with the latest technology trends.</li> <li>Guide ongoing communication with tenants, clients, owners, facility management team, and vendors.</li> <li>Facilitate the acquisition of new management contracts and maintain as-built drawings.</li> <li>Respond to emergency situations and customer concerns.</li> <li>Lead by example and model behaviors that are consistent with CBRE RISE values. </li> <li>Influence parties of shared interests to reach an agreement.</li> <li>Apply knowledge of own discipline and how own discipline integrates with others to achieve team and <br>departmental objectives.</li> <li>Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes. </li> </ul> <strong>What You will Need:</strong> <br> <ul> <li>Master's Degree preferred with 4-6 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. </li> <li>Experience in HVAC System, electrical Systems, Fire Fighting, Projects management </li> <li>Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. </li> <li>Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. </li> <li>Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. </li> </ul> <p> <strong>Key Competencies</strong> </p> <ul> <li> <strong>Leadership:</strong> Lead, coach, develop, and motivate technical teams.</li> <li> <strong>Technical Expertise:</strong> Strong knowledge of HVAC, electrical, fire/life safety, and building systems.</li> <li> <strong>Problem Solving:</strong> Diagnose issues, identify root causes, and make effective decisions under pressure.</li> <li> <strong>Client &amp; Stakeholder Management:</strong> Communicate effectively and build strong relationships with clients, tenants, contractors, and vendors.</li> <li> <strong>Organization:</strong> Manage multiple priorities, deadlines, maintenance activities, and projects effectively.</li> <li> <strong>Safety &amp; Compliance:</strong> Promote a strong safety culture and ensure compliance with procedures and regulations.</li> <li> <strong>Business Acumen:</strong> Understand budgets, costs, efficiency, and the link between technical performance and client satisfaction.</li> <li> <strong>Personal Attributes:</strong> Proactive, accountable, organized, adaptable, inquisitive, collaborative, and results-oriented.<br> </li> </ul> <br>If this opportunity speaks to you, please submit your applications.<br> <em>NB: Resumes must be in English</em> <br> <br> </div> <div></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission:&nbsp;</font></font></b></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a supervisor, you ensure the smooth running of the project through the following tasks:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the achievement of qualitative and quantitative objectives</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness, etc.)...</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensures the availability of resources and means of production necessary to maintain the flows</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analysis of individual and collective performance indicators to identify areas for improvement and implement corrective actions</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer advisors will be assisted in handling calls if needed.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Alert about problems that could impact production</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensures compliance with the client's processes and quality standards</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font></b> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for professional development</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional employee benefits:</font></font><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Health insurance</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reduced-price catering service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> </ul> </li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The profile of our Game-Changers</font></font></b> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for a talented individual who:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ideally, the candidate will hold a higher education qualification in management.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My command of German and English is perfect.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Must have at least 6 months of experience as a call center manager.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">It possesses analytical capabilities to understand and guide the achievement of objectives</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Has a sense of anticipation and is oriented towards customer satisfaction and solutions</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The ability to identify the difficulties faced by customer advisors and to implement the appropriate support plan.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He is organized and rigorous</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He is known for his interpersonal skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A sense of listening</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Is comfortable using office software (Word, Excel, PowerPoint)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Is a source of proposals</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leadership and strong managerial skills are qualities required to successfully carry out the mission.</font></font></p></div></section>