Insurance Coordinator Jobs - Rabat Morocco
27 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Your mission.</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >Reporting to the project manager, your responsibilities will include:</font></font></p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Ensure the achievement of qualitative and quantitative objectives</font></font></p> </li> <li><font dir="auto" ><font dir="auto" >Provide regular activity reports to the client and top management</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing and leading a team of telesales representatives: field support, coaching, holding regular individual meetings and team meetings, implementing support plans for low performers...</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the availability of the resources and means of production necessary to maintain the flows</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing turnover and absenteeism, and implementing the necessary action plans</font></font></li> <li><font dir="auto" ><font dir="auto" >Provide administrative support for your team (leave, absences, lateness)</font></font></li> <li><font dir="auto" ><font dir="auto" >Alerting to problems that could impact production</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >What we offer you</font></font></b> </p> <p> </p> <p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for professional development</font></font></li> <li><font dir="auto" ><font dir="auto" >An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font><ul> <li><font dir="auto" ><font dir="auto" >Health insurance</font></font></li> <li><font dir="auto" ><font dir="auto" >Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" ><font dir="auto" >Reduced-price catering service</font></font></li> <li><font dir="auto" ><font dir="auto" >Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> <li><font dir="auto" ><font dir="auto" >Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> </li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></b> </p> <p> </p> <ul> <li><font dir="auto" ><font dir="auto" >You have prior experience as a supervisor or team leader </font><b><u><font dir="auto" >in a telesales activity.</font></u></b></font><b> <u><font dir="auto" ></font></u> </b> </li> <li> <b> <u><font dir="auto" ><font dir="auto" >You have a proven track record of success in a similar role within the insurance sector (life insurance, health insurance, borrower insurance).</font></font></u> </b> </li> <li><font dir="auto" ><font dir="auto" >You have a perfect command of written and spoken French.</font></font></li> <li><font dir="auto" ><font dir="auto" >You possess the analytical skills to understand and guide the achievement of objectives</font></font></li> <li><font dir="auto" ><font dir="auto" >You have in-depth knowledge of sales techniques and best practices in telesales</font></font></li> <li><font dir="auto" ><font dir="auto" >You are organized and meticulous.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are known for your interpersonal skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are a force for positive change.</font></font></li> <li><font dir="auto" ><font dir="auto" >Leadership and strong managerial skills are essential qualities for successfully carrying out your mission.</font></font></li> <li><font dir="auto" ><font dir="auto" >Are you comfortable using office software (Word, Excel, PowerPoint and the internet) and telephone systems?</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" ><font dir="auto" >Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor</font></font></strong> </p>
<ul>
<li> <strong><font dir="auto" ><font dir="auto" >Prospecting:</font></font></strong><font dir="auto" ><font dir="auto" > Develop the portfolio through outbound calls.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Sales:</font></font></strong><font dir="auto" ><font dir="auto" > Presenting offers and closing deals.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Negotiation:</font></font></strong><font dir="auto" ><font dir="auto" > Handling objections and convincing prospects.</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" > Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" ><font dir="auto" >Performance bonuses</font></font></li>
<li><font dir="auto" ><font dir="auto" >Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" ><font dir="auto" >First special A d El Adha</font></font></li>
<li><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Free access to the gym</font></font></li>
<li><font dir="auto" ><font dir="auto" >Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" ><font dir="auto" >Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >o Initial and continuing training.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o Career development prospects.</font></font></p>
<p> </p>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> <em><font dir="auto" ><font dir="auto" >Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor</font></font></strong> </p>
<ul>
<li> <strong><font dir="auto" ><font dir="auto" >Prospecting:</font></font></strong><font dir="auto" ><font dir="auto" > Develop the portfolio through outbound calls.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Sales:</font></font></strong><font dir="auto" ><font dir="auto" > Presenting offers and closing deals.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Negotiation:</font></font></strong><font dir="auto" ><font dir="auto" > Handling objections and convincing prospects.</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" > Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" ><font dir="auto" >Performance bonuses</font></font></li>
<li><font dir="auto" ><font dir="auto" >Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" ><font dir="auto" >First special A d El Adha</font></font></li>
<li><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Free access to the gym</font></font></li>
<li><font dir="auto" ><font dir="auto" >Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" ><font dir="auto" >Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >o Initial and continuing training.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o Career development prospects.</font></font></p>
<p> <u> <strong><font dir="auto" ><font dir="auto" >The profile is looking for:</font></font></strong> </u> </p>
<p><font dir="auto" ><font dir="auto" >Join us if:</font></font></p>
<ul>
<li><font dir="auto" ><font dir="auto" >You have proven experience in telesales. </font></font><br><font dir="auto" ><font dir="auto" > You have a commercial aptitude. </font></font><br><font dir="auto" ><font dir="auto" > You are fluent in French. </font></font><br><br></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" ><font dir="auto" >Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor</font></font></strong> </p>
<ul>
<li> <strong><font dir="auto" ><font dir="auto" >Targeting:</font></font></strong><font dir="auto" ><font dir="auto" > Contacting decision-makers and high-potential companies.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Advisor:</font></font></strong><font dir="auto" ><font dir="auto" > Analyze their needs to propose the appropriate solution.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Convincing:</font></font></strong><font dir="auto" ><font dir="auto" > Negotiating contracts and closing sales by phone.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Follow up:</font></font></strong><font dir="auto" ><font dir="auto" > Update customer records and ensure satisfaction.</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you:</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" > Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" ><font dir="auto" >Performance bonuses</font></font></li>
<li><font dir="auto" ><font dir="auto" >Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" ><font dir="auto" >First special A d El Adha</font></font></li>
<li><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Free access to the gym</font></font></li>
<li><font dir="auto" ><font dir="auto" >Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" ><font dir="auto" >Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >o Initial and continuing training.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o Career development prospects.</font></font></p>
<p> </p>
<p> <u> <strong><font dir="auto" ><font dir="auto" >The profile is looking for:</font></font></strong> </u> </p>
<p><font dir="auto" ><font dir="auto" >Join us if:</font></font></p>
<ul>
<li><font dir="auto" ><font dir="auto" >You have proven experience in telesales</font></font></li>
<li><font dir="auto" ><font dir="auto" >You have a commercial tence app</font></font></li>
<li><font dir="auto" ><font dir="auto" >You are fluent in French.</font></font></li>
</ul>
<p> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >No experience? No problem!</font></font></li>
</ul>
<p><font dir="auto" ><font dir="auto" >We still encourage you to apply; our recruitment officers will contact you to offer you a position that matches your profile.</font></font></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Who are we? </font></font></strong></p>
<p> <em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Customer Advisor</font></font></strong> </p>
<ul>
<li> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prospecting:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Develop the portfolio through outbound calls.</font></font></li>
<li> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Presenting offers and closing deals.</font></font></li>
<li> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Negotiation:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Handling objections and convincing prospects.</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you:</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance bonuses</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to the gym</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Initial and continuing training.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Career development prospects.</font></font></p>
<p> </p>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" ><font dir="auto" >Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:</font></font></p>
<p><font dir="auto" ><font dir="auto" > To support prospects and clients in solving problems or to provide information.</font></font></p>
<p><font dir="auto" ><font dir="auto" > To actively contribute to promoting our brand image and developing customer satisfaction.</font></font></p>
<p><font dir="auto" ><font dir="auto" > Manage complaints effectively.</font></font></p>
<p><font dir="auto" ><font dir="auto" > Be an ambassador for customer satisfaction!</font></font></p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!</font></font></p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you:</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" > Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" ><font dir="auto" >Performance bonuses</font></font></li>
<li><font dir="auto" ><font dir="auto" >Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" ><font dir="auto" >First special A d El Adha</font></font></li>
<li><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Free access to the gym</font></font></li>
<li><font dir="auto" ><font dir="auto" >Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" ><font dir="auto" >Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >o Initial and continuing training.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o Career development prospects.</font></font></p>
<p> </p>
<p> <u> <strong><font dir="auto" ><font dir="auto" >The profile is looking for:</font></font></strong> </u> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >We are looking for talented individuals who possess:</font></font></p>
<p><font dir="auto" ><font dir="auto" > They are perfectly fluent in French, both written and spoken. </font></font></p>
<p><font dir="auto" ><font dir="auto" > They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </font></font></p>
<p><font dir="auto" ><font dir="auto" > They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </font></font></p>
<p> </p>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" ><font dir="auto" >Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:</font></font></p>
<p><font dir="auto" ><font dir="auto" > To support prospects and clients in solving problems or to provide information.</font></font></p>
<p><font dir="auto" ><font dir="auto" > To actively contribute to promoting our brand image and developing customer satisfaction.</font></font></p>
<p><font dir="auto" ><font dir="auto" > Manage complaints effectively.</font></font></p>
<p><font dir="auto" ><font dir="auto" > Be an ambassador for customer satisfaction!</font></font></p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!</font></font></p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you:</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" > Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" ><font dir="auto" >Performance bonuses</font></font></li>
<li><font dir="auto" ><font dir="auto" >Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" ><font dir="auto" >First special A d El Adha</font></font></li>
<li><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Free access to the gym</font></font></li>
<li><font dir="auto" ><font dir="auto" >Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" ><font dir="auto" >Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" > Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >o Initial and continuing training.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o Career development prospects.</font></font></p>
<p> </p>
<p> <u> <strong><font dir="auto" ><font dir="auto" >The profile is looking for:</font></font></strong> </u> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >We are looking for talented individuals who possess:</font></font></p>
<p><font dir="auto" ><font dir="auto" > They are perfectly fluent in French, both written and spoken. </font></font></p>
<p><font dir="auto" ><font dir="auto" > They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </font></font></p>
<p><font dir="auto" ><font dir="auto" > They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </font></font></p>
<p> </p>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Customer Advisor</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To support prospects and clients in solving problems or to provide information.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To actively contribute to promoting our brand image and developing customer satisfaction.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Manage complaints effectively.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Be an ambassador for customer satisfaction!</font></font></p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!</font></font></p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you:</font></font></strong> </p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance bonuses</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to the gym</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Initial and continuing training.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Career development prospects.</font></font></p>
<p> </p>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Customer Advisor</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To support prospects and clients in solving problems or to provide information.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To actively contribute to promoting our brand image and developing customer satisfaction.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Manage complaints effectively.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Be an ambassador for customer satisfaction!</font></font></p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!</font></font></p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you:</font></font></strong> </p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance bonuses</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to the gym</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Initial and continuing training.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Career development prospects.</font></font></p>
<p> </p>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Customer Advisor</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To support prospects and clients in solving problems or to provide information.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To actively contribute to promoting our brand image and developing customer satisfaction.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Manage complaints effectively.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Be an ambassador for customer satisfaction!</font></font></p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!</font></font></p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you:</font></font></strong> </p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance bonuses</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to the gym</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Initial and continuing training.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Career development prospects.</font></font></p>
<p> </p>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p> <b><font dir="auto" ><font dir="auto" >Your mission: </font></font></b></p> <p><font dir="auto" ><font dir="auto" >As a senior payroll specialist, you will be responsible for the following tasks:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Collect payroll data in accordance with established schedules (working hours, overtime, absences, type of contract, variable bonuses, status, bank details)</font></font></li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Check the payroll data and enter it into the Sage tool</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to the payment of salary advances</font></font></li> <li><font dir="auto" ><font dir="auto" >D. Declare social security contributions to social and tax authorities</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare the payslips</font></font></li> <li><font dir="auto" ><font dir="auto" >Prepare the final settlement statements</font></font></li> <li><font dir="auto" ><font dir="auto" >Responding to inquiries regarding compensation</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with payroll legislation and regulatory changes</font></font></li> <li><font dir="auto" ><font dir="auto" >Manage interactions with departments across all Concentrix subsidiaries (HR, Workforce Management, Production)</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >What we offer you</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for professional development</font></font></li> <li><font dir="auto" ><font dir="auto" >An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font><ul> <li><font dir="auto" ><font dir="auto" >Health insurance</font></font></li> <li><font dir="auto" ><font dir="auto" >Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" ><font dir="auto" >Reduced-price catering service</font></font></li> <li><font dir="auto" ><font dir="auto" >Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> </ul> </li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >We are looking for a talented individual who:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Holds a higher education degree, ideally in management, human resources or accounting.</font></font></li> <li><font dir="auto" ><font dir="auto" >Must have at least 4-5 years of experience in a similar position (ideally in large organizations with a workforce ranging between 800 and 1000 employees or in a trust company)</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastering written and spoken French</font></font></li> <li><font dir="auto" ><font dir="auto" >Has a good knowledge of payroll regulations</font></font></li> <li><font dir="auto" ><font dir="auto" >My mastery of Sage software and a good level of Excel</font></font></li> <li><font dir="auto" ><font dir="auto" >Demonstrates discretion and respects confidentiality.</font></font></li> <li><font dir="auto" ><font dir="auto" >He is known for his interpersonal skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >He is rigorous, methodical and organized</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Proficiency in written and spoken English is desirable.</font></font></p> <p><font dir="auto" ><font dir="auto" >Flexible working hours are required, particularly during monthly closings.</font></font></p> <p> </p> <p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>Your mission as a Customer Advisor:</b></p><ul><li>Prospecting: Develop the portfolio through outbound calls.</li><li>Sales: Present offers and close transactions.</li><li>Negotiation: Handle objections and convince prospects.</li></ul><p>What we offer you:</p><p>At Concentrix, we prioritize the development of our talents. Here are the unique benefits we offer to recognize your contribution:</p><ul><li>Compensation and benefits:</li><li>Language bonus for multilingual profiles</li><li>Performance bonuses</li><li>Regularity bonus from the 12th month</li><li>Special Aid El Adha bonus</li><li>Flexible hours with the possibility of remote work after integration</li><li>Free access to the gym</li><li>Transport provided</li><li>Social benefits:</li><li>Advantageous health insurance + CNSS/AMO</li><li>Complementary retirement after one year</li><li>Optimal working conditions:</li><li>Initial and continuous training.</li><li>A work environment that values quality of life at work.</li><li>Professional development opportunities.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>The profile we are looking for:</b></p><p>Join us if:</p><ul><li>You have proven experience in telesales</li><li>You have a commercial aptitude</li><li>You master the French language</li></ul><p>No experience? No problem! We still invite you to apply, our recruitment managers will contact you to offer you a tailored offer.</p><p>Our recruitment process:</p><ol><li>Telephone pre-qualification: a first discussion with a member of the recruitment team to validate the prerequisites for the position.</li><li>In person:</li><li>Collective presentation, answers to your questions, and written tests (French and IT)</li><li>Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture.</li></ol><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission: </font></font><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> </font></font></b></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a recruitment officer, you will be responsible for the following tasks:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming and informing candidates about the recruitment process, the position, the company and its benefits</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage telephone pre-selection interviews and evaluate candidates according to the criteria required for the position.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct in-person recruitment interviews and monitor the administration of assessment tests</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write up the interview reports</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update the application status on the information system</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assign candidates based on their profiles and the requirements of the requesting department.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Represent the company at job fairs and promote the customer advisor profession</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Building a pool of candidates to gain responsiveness and quickly meet recruitment needs</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure regular follow-up on candidate integrations and initiate necessary replacements, in coordination with the recruitment manager.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Working closely with the production teams and the sourcing department</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font></b> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for professional development</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional employee benefits:</font></font><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Health insurance</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reduced-price catering service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> </ul> </li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <b><font dir="auto" ><font dir="auto" > About the Legal Team </font></font><font dir="auto" ><font dir="auto" >: </font></font></b></p> <p><font dir="auto" ><font dir="auto" >The Legal team is committed to providing high-quality support in business law, compliance, and risk management. It comprises three business law experts based in Paris, supported by a junior lawyer in Madagascar and two interns in Paris, all under the supervision of Julie, Legal Director. You will join a passionate and supportive team where rigor and teamwork are valued. We are recruiting a </font></font><b><font dir="auto" ><font dir="auto" >Business Law Attorney</font></font></b><font dir="auto" ><font dir="auto" > to work on strategic and operational projects in collaboration with local Moroccan and international teams.</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >Your missions, should you choose to accept them</font></font></b> <b> </b> </p> <p><font dir="auto" ><font dir="auto" >As a Business Law Attorney, you will be responsible for:</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >Contract management and negotiation</font></font></b> </p> <p><font dir="auto" ><font dir="auto" > Review, negotiate and renew all supplier contracts for the FR Region: France, Morocco, Tunisia, Algeria, Ivory Coast, Benin, Senegal, Madagascar and Mauritius.</font></font></p> <p><font dir="auto" ><font dir="auto" > Supporting the sales management team in the context of tenders (RFI/RFP) and pre-contractual negotiations.</font></font></p> <p><font dir="auto" ><font dir="auto" > Review, negotiate and renew Moroccan customer contracts, ensuring their compliance.</font></font></p> <p> <b><font dir="auto" ><font dir="auto" >Corporate and Governance</font></font></b> </p> <p><font dir="auto" ><font dir="auto" > Monitoring Moroccan, Tunisian and Algerian subsidiaries: managing the life of the companies, steering mandates, changes in corporate appointments, updating corporate officers, etc.</font></font></p> <p><font dir="auto" ><font dir="auto" > Coordinate relationships with law firms to ensure legal compliance.</font></font></p> <p> <b><font dir="auto" ><font dir="auto" >Dispute resolution</font></font></b> </p> <p><font dir="auto" ><font dir="auto" > To resolve customer and supplier disputes through amicable discussions or pre-litigation Moroccan (and where applicable Tunisian and Algerian).</font></font></p> <p><font dir="auto" ><font dir="auto" > Collaborate closely with lawyers and liaise with internal teams for litigation management and drafting of pleadings.</font></font></p> <p> <b><font dir="auto" ><font dir="auto" >Training and awareness</font></font></b> </p> <p><font dir="auto" ><font dir="auto" > Train sales and cross-functional teams on internal processes and contractual risks.</font></font></p> <p><font dir="auto" ><font dir="auto" > Provide updated documents and guidelines to ensure compliance and reduce risks.</font></font></p> <p> <b><font dir="auto" ><font dir="auto" >He listens and conforms.</font></font></b> </p> <p><font dir="auto" ><font dir="auto" > Supporting the sales management during customer audits, particularly regarding data security issues and banking or insurance intermediation services.</font></font></p> <p> <b><font dir="auto" ><font dir="auto" >Cross-functional project management</font></font></b> </p> <p><font dir="auto" ><font dir="auto" > Managing international projects in interaction with our parent company based in the United States and Legal GBS located in India.</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >Why join us?</font></font></b> <b> </b> </p> <p><font dir="auto" ><font dir="auto" >Join a committed international legal team, offering a stimulating work environment and diverse assignments. You will benefit from:</font></font></p> <p><font dir="auto" ><font dir="auto" > A key role within a rapidly growing and international structure.</font></font></p> <p><font dir="auto" ><font dir="auto" > An inclusive corporate culture that values excellence and collaboration.</font></font></p> <p><font dir="auto" ><font dir="auto" > Two days of remote work per week after an integration period.</font></font></p> <p><font dir="auto" ><font dir="auto" > Opportunities for learning and professional development in a dynamic and multicultural environment.</font></font></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Customer Advisor</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To support prospects and clients in solving problems or to provide information.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To actively contribute to promoting our brand image and developing customer satisfaction.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Manage complaints effectively.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Be an ambassador for customer satisfaction!</font></font></p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!</font></font></p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you:</font></font></strong> </p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance bonuses</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to the gym</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Initial and continuing training.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Career development prospects.</font></font></p>
<p> </p>
<p> <u> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The profile is looking for:</font></font></strong> </u> </p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for talented individuals who possess:</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> They are perfectly fluent in French, both written and spoken. </font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies.</font></font></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Customer Advisor</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To support prospects and clients in solving problems or to provide information.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> To actively contribute to promoting our brand image and developing customer satisfaction.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Manage complaints effectively.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Be an ambassador for customer satisfaction!</font></font></p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!</font></font></p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you:</font></font></strong> </p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Remuneration and benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus for multilingual profiles</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance bonuses</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus starting from the 12th month</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible hours with the possibility of remote work after integration.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to the gym</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assured</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance + CNSS/AMO</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year</font></font></li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Initial and continuing training.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">o Career development prospects.</font></font></p>
<p> </p>
<p> <u> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The profile is looking for:</font></font></strong> </u> </p>
<p> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for talented individuals who possess:</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> They are perfectly fluent in French, both written and spoken. </font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </font></font></p>
<p> </p>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <b> <u>Essential Functions/Core Responsibilities </u> </b> </p> <ul> <li>Define and lead the recruitment strategy in line with business challenges and adapt it to the specificities of regions, clients, and professions</li> <li>Implement, optimize, and supervise the recruitment process: sourcing, qualification, interviews, collective session facilitation, onboarding of new recruits</li> <li>Ensure a smooth and high-quality candidate experience by evaluating their satisfaction and continuously improving the process</li> <li>Establish performance indicators to track and measure the effectiveness of sourcing and recruitment</li> <li>Manage and upskill the Talent Acquisition Morocco team.</li> <li>Assist operational staff in recruiting their teams and advise them within the current process</li> <li>Organize and optimize the recruitment process: sourcing, qualification, interviews, collective session facilitation, onboarding of new recruits;</li> <li>Develop and manage a talent pool to anticipate future needs and improve recruitment responsiveness</li> <li>Implement performance indicators (KPIs) to measure recruitment effectiveness and optimize processes</li> <li>Promote the employer brand through events and partnerships (ANAPEC, OFPPT, universities, forums)</li> </ul> <p> </p> <p> <b> <u>Candidate Profile: </u> </b> </p> <p>Significant experience managing a talent acquisition function across multiple sites, responsible for high volume hiring within the contact centre industry</p> <p> Ability to interpret and analyse recruiting metrics and trends: retention, quality of hire, net throughput, etc.</p> <p> Fluent in French and English (written and spoken), with a proven ability to deliver clear presentations to internal and external audiences.</p> <p> Advanced Microsoft Office skills</p> <p> Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.</p> <p> </p> <p> Demonstrated ability to mentor, coach and provide direction to a team of employee</p> <p> Demonstrated ability to take initiative and ownership with focus on continuous improvement</p> <p> Demonstrated ability to foster customer service disposition and sense of professionalism for self and team</p> <p> Solid understanding of the organization's business operations and industry. Demonstrated business acumen</p> <p> Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret.</p> <p> Excellent attention to detail</p> <p> Ability to handle and maintain confidential information</p> <p> </p> <p> <b>What We Offer You</b> </p> <p>At Concentrix, we make the recognition and well being of our talent a priority. Here are the benefits we offer to recognize your contribution:</p> <ul> <li>Fair and ethical advancement opportunities</li> <li>Professional development opportunities</li> <li>Competitive compensation</li> <li>Exceptional benefits, including:<ul> <li>Health insurance</li> <li>Supplemental retirement plan after one year of service and enrollment</li> <li>On-site cafeteria service</li> <li>Gym with a dedicated on-site coach. Access is free (this benefit is available at sites that have a gym)</li> <li>Possibility to enroll in the company daycare (where available) or a daycare subsidy</li></ul></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Project Economics Controller (PEC) under the hierarchical authority of VEMO/RD3C and operational authority of Project Economics Manager (PEM) is accountable for managing the expenses of the project and participates to achieve assigned targets by conducting all relevant action plans.</p><p>Responsibilities</p><ul><li>Establishes the project expenses status</li><li>Monitors operationally expenses under his/her responsibility (make/buy investments, launching costs, supplier ED&D)</li><li>Synthesizes the global expenses of the project by adding FTE and validation means (lead by Planning Manager)</li><li>Retrieves Buy costbook from CTPC/PCP costbook coordinator</li><li>Establishes multi-year expenses view as well as needed splits (annual, by project, region)</li><li>Guarantees the source, the quality and the consistency of data used in expenses synthesis</li><li>Builds and updates the Risks and Opportunities portfolio for expenses with PEM</li><li>Leads action plans to converge to assigned targets</li><li>Contributes, during the project s convergence phase, to definition of robust expenses targets (with Product Planning)</li><li>Proposes expenses targets to the different stakeholders and actors involved in the project (Engineering, GPSC for sourcing..)</li><li>Proposes action plans for expenses under his/her responsability if target is not met</li><li>Manages the project annual budget</li><li>Monitors project expenses (including comparison between actual expenditure and budget) and establish annual & monthly forecasts including annual indirect costs budget</li><li>Manages action plans with all stakeholders (Purchasing, Engineering) to meet annual/monthly forecast</li><li>Controls and validates expenses workflows (R&D + investments)</li><li>Prepares the project entry into mass production</li><li>Compiles closed list of remaining expenses to be done at end of project and share with serial life team</li><li>Transfers to serial life team budget to cover remaining expenses</li><li>Performs lesson learned</li><li>Delivers at end of project final status of expenses and lesson learned</li><li>Participates to formalize rules for expenses management within VEMO/RD3C</li></ul><p>Interfaces</p><ul><li>With Product planning for framing and budget controling,</li><li>With Engineering ,Manufacturing, Brands, Purchasing for expenses convergence and monitoring</li><li>With Carline Controlling for delivering annual and multi-year forecasts</li><li>With CTPC/PCP consolidators for buy costbook</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac + 5 en cole d ing nierie 1 to 2 years of experience Good level FR/ANG Cost experience within Stellantis is mandatory Negociation</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Platform Operations Engineer</p><p>Infrastructure, Network & Linux</p><p>Location: Morocco (On-Site / Shift-Based)</p><p>Industry: Information Technology</p><p>Reports To: Senior Platform & Operations Lead / PMO</p><p>Engagement Type: Project-Based – DGSN Morocco Program</p><p>Job Summary</p><p>We are seeking a skilled and reliable Platform Operations Engineer to support day-to-day operation and monitoring of the on-premise infrastructure deployed under the DGSN Morocco program. The ideal candidate will have solid Linux and networking fundamentals, experience in shift-based production environments, and a disciplined approach to incident management and escalation. This role is critical to maintaining the 24/7 availability and performance of the platform infrastructure.</p><p>Key Responsibilities</p><p>Infrastructure Operations & Monitoring</p><ul><li><p>Operate and monitor infrastructure components including compute, storage, and network during assigned shifts.</p></li><li><p>Perform daily infrastructure health checks and validate system status across all components.</p></li><li><p>Monitor CPU, memory, disk I/O, and network utilization using available monitoring tools.</p></li><li><p>Identify failed or degraded services and execute recovery actions in accordance with runbooks.</p></li></ul><p>Incident Management & Troubleshooting</p><ul><li><p>Perform L1/L2 troubleshooting for infrastructure and network connectivity issues.</p></li><li><p>Review Linux system logs and infrastructure alerts to detect and analyze anomalies.</p></li><li><p>Log all incidents, actions taken, and resolutions in the Service Management System.</p></li><li><p>Escalate unresolved issues to senior platform or product teams with full supporting evidence.</p></li></ul><p>Maintenance & Change Activities</p><ul><li><p>Participate in scheduled maintenance windows and planned change activities.</p></li><li><p>Support infrastructure upgrade, patching, and configuration tasks as directed.</p></li><li><p>Follow established operational procedures and contribute to runbook improvements.</p></li></ul><p>Qualifications & Experience</p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p></li><li><p>2–4 years of hands-on experience in infrastructure or platform operations.</p></li><li><p>Linux administration experience, preferably Red Hat-based systems (RHEL, CentOS).</p></li><li><p>Solid understanding of enterprise networking fundamentals (TCP/IP, DNS, VLANs, firewalls).</p></li><li><p>Experience operating production systems in a shift-based or 24/7 NOC environment.</p></li><li><p>Familiarity with ITSM processes and service management platforms.</p></li><li><p>Ability to analyze logs, interpret monitoring dashboards, and identify root causes.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Preferred Skills</p><ul><li><p>Knowledge of infrastructure monitoring tools (e.g., Zabbix, Prometheus, Grafana, Nagios).</p></li><li><p>Exposure to virtualization platforms (e.g., VMware, KVM).</p></li><li><p>Basic scripting skills (Bash, Python) for automation of routine tasks.</p></li><li><p>Ability to work effectively under pressure in a mission-critical environment.</p></li><li><p>Strong documentation and communication skills.</p></li><li><p>Languages: English,French and Arabic is strongly preferred given the Morocco deployment context.</p></li></ul><p>Domain Knowledge (Preferred)</p><p>Public Safety & Security Systems: Familiarity with the operational requirements of government or law enforcement technology platforms is an advantage. Experience supporting mission-critical systems for national security, border management, or public safety agencies is highly desirable.</p><p>Shift-Based & On-Call Operations: Proven ability to maintain discipline, focus, and quality of work across rotating shifts and on-call rotations for critical incident response.</p><p>Compensation & Benefits</p><ul><li><p>Competitive salary aligned with Morocco market benchmarks.</p></li><li><p>Health insurance coverage per local labor law.</p></li><li><p>Annual leave entitlement per local labor law.</p></li><li><p>On-call and shift allowances where applicable.</p></li><li><p>Professional development and certification support.</p></li><li><p>Opportunity to contribute to a high-impact national public safety transformation program.</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Summary</p><p>We are seeking an experienced Platform & Kubernetes Administrator to ensure the stable and reliable operation of the Kubernetes-based container platform supporting the DGSN Morocco program. The ideal candidate will be the primary L2 escalation point for container orchestration and runtime issues, working closely with infrastructure and application support teams to maintain platform health and availability. This role requires strong Kubernetes expertise and a proactive mindset in identifying and resolving platform anomalies in a shift-based environment.</p><p>Key Responsibilities</p><p>Kubernetes & Container Platform Operations</p><ul><li><p>Operate and monitor Kubernetes clusters during assigned shifts, ensuring availability and performance.</p></li><li><p>Support daily health checks of all platform components including pods, nodes, and cluster resources.</p></li><li><p>Monitor cluster health, resource usage, scheduling behavior, and persistent volume states.</p></li><li><p>Restart, reschedule, or scale workloads in accordance with established operational procedures.</p></li></ul><p>Incident Management & L2 Escalation</p><ul><li><p>Serve as the primary L2 escalation point for container and orchestration-related incidents.</p></li><li><p>Perform L2 troubleshooting for pod, node, and cluster-level issues.</p></li><li><p>Review Kubernetes and container logs to detect anomalies and identify root causes.</p></li><li><p>Assist infrastructure and application support teams during incidents requiring platform-level investigation.</p></li><li><p>Escalate complex or recurring issues to the product or engineering teams with complete technical documentation.</p></li></ul><p>Maintenance & Platform Improvement</p><ul><li><p>Support upgrades, patching, and platform maintenance activities.</p></li><li><p>Contribute to runbook updates and operational procedure documentation.</p></li><li><p>Participate in post-incident reviews and recommend preventive actions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications & Experience</p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p></li><li><p>3–5 years of hands-on Kubernetes administration experience in production environments.</p></li><li><p>Strong Linux system administration skills (Red Hat-based systems preferred).</p></li><li><p>Experience with containerized application operations (Docker, containerd).</p></li><li><p>Familiarity with Helm charts, Kubernetes RBAC, namespaces, and resource quotas.</p></li><li><p>Experience working in production, shift-based, or on-call environments.</p></li><li><p>Ability to analyze logs, events, and metrics from Kubernetes-native and third-party monitoring tools.</p></li></ul><p>Preferred Skills</p><ul><li><p>Hands-on experience with monitoring stacks such as Prometheus, Grafana, or ELK.</p></li><li><p>Exposure to CI/CD pipelines and GitOps practices (e.g., ArgoCD, Flux).</p></li><li><p>Knowledge of service mesh technologies (e.g., Istio, Linkerd) is a plus.</p></li><li><p>Scripting proficiency in Bash or Python for automation and operational tooling.</p></li><li><p>Familiarity with ITSM processes and incident management workflows.</p></li><li><p>Languages: English, French and Arabic is strongly preferred given the Morocco deployment context.</p></li></ul><p>Domain Knowledge (Preferred)</p><p>Public Safety & Security Platforms: Experience administering container platforms for government, law enforcement, or national security systems is a strong advantage. Exposure to high-availability, latency-sensitive platform environments in regulated sectors is desirable.</p><p>Digital Identity & API Systems: Familiarity with platforms supporting digital identity, API gateways, or biometric data processing workflows adds significant value to this role within the DGSN program context.</p><p>Compensation & Benefits</p><ul><li><p>Competitive salary aligned with Morocco market benchmarks.</p></li><li><p>Health insurance coverage per local labor law.</p></li><li><p>Annual leave entitlement per local labor law.</p></li><li><p>On-call and shift allowances where applicable.</p></li><li><p>Professional development and certification support (CKA/CKAD encouraged).</p></li><li><p>Opportunity to contribute to a high-impact national public safety transformation program.</p></li></ul><p></p></section>