Fire Fighting EngineerJobs - Agadir Morocco

<p>Data engineers collect, transform and store data using pipelines and storage systems. This involves extracting data from various data source systems, transforming it into the staging area, and loading it into database, data warehouse or data lake systems. The Data Engineer ensures quantitative and qualitative access to data sources. He/she ensures availability of data and guarantees the quality of its use in-order-to facilitate its exploitation by Data analysts and Data scientists. His/her scope of intervention is focused on application systems around data management and processing and on Big Data, IoT platforms.</p><p><strong>Desired Candidate Profile</strong></p><p>Engineer / Master Big Data or similar He/she uses analytic applications, techniques, and statistical methods to organize, synthesize and translate data efficiently. He/she produces statistical studies, carries out analyses on any kind of available data sources in order to produce value. Drives analysis to solve a problem and/or satisfy a business need.</p>

<h3>The Role</h3>As a Professional Services Engineer , you will design, build and implement Cloudflare environments for BRIXIO's French-speaking enterprise and public-sector clients and help take them successfully into production. This is a hands-on implementation role covering onboarding, migration from existing CDN and WAF platforms, WAF and DDoS deployment, Zero Trust rollout, DNS cutovers, SASE and production hardening. You will work within properly planned and governed client projects. The Delivery Manager owns the project plan and delivery governance, while the Principal Architect provides technical authority and owns the overall design. Your responsibility is the build, validation and client-facing technical implementation . The client portfolio includes French banks, industrial groups, public bodies and media organisations. You will regularly work directly with their technical teams in French, explaining what you are implementing, why particular decisions have been made and how production changes will be managed. This is not a back-office engineering role . We are hiring at two levels: Senior Engineer: capable of owning a Cloudflare migration end to end and independently leading technical conversations with clients. Mid-Level Engineer: strong network/security fundamentals and implementation experience, with the opportunity to deepen Cloudflare expertise through structured training and certification.<p></p><h3>What You Will Do</h3>Cloudflare Implementation &amp; Migration<p></p><p>Configure and deploy Cloudflare environments across DNS, CDN and caching, WAF, DDoS mitigation, rate limiting, Bot Management, Zero Trust and Access, tunnels and SASE components . Deliver migrations from incumbent platforms, particularly Akamai and other CDN/WAF providers . Handle rule translation, traffic cutover planning, staged deployment and rollback design. Plan and execute production DNS cutovers , ensuring a validated rollback is available at every stage. Build and deliver pilots and proofs of concept, from individual applications through to full production rollouts. Test, validate and tune deployed environments, including cache-hit ratio, latency, WAF false positives and other client-relevant performance characteristics.</p><p>Client-Facing Technical Delivery</p><p>Lead technical working sessions with client teams in French, including workshops, configuration reviews, cutover rehearsals and go-live calls. Explain technical decisions, risks and implementation considerations clearly to both engineers and management stakeholders. Produce client-facing technical documentation in French and English , including configuration records, runbooks, cutover plans and project-closure documentation. Identify and raise technical or delivery risks as soon as they become visible rather than allowing them to surface late in the project.</p><p>Working Within the Delivery Model</p><p>Work according to the project plan established by the Delivery Manager. Provide clear and accurate progress updates and flag potential delays or blockers early. Escalate architecture and design questions to the Principal Architect rather than making unapproved architectural changes during delivery. Maintain accurate project timesheets and record effort against the appropriate projects. Identify and communicate potential out-of-scope client requests to the Delivery Manager. Deliver a structured handover into managed services at project closure, including complete documentation, runbooks and known risks, allowing the support team to operate the environment effectively from day one.</p><p>Collaboration &amp; Knowledge Sharing</p><p>Work with implementation engineers in Dubai and Poland, managed services teams in Morocco and the Philippines, and pre-sales and architecture teams in France. Use Zoho Projects and BrixioOne as the source of truth for project tasks, documentation and reporting. Contribute to BRIXIO's internal knowledge base and reusable implementation patterns and playbooks. Support managed services teams with escalations requiring deeper implementation expertise. Share technical knowledge across the wider delivery organisation.</p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p><br></p><p></p><p><strong>Desired Candidate Profile</strong></p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p>Mid-Level Engineer 3+ years of relevant experience in network, security or cloud environments. Alternatively, strong technical support or NOC experience combined with genuine implementation exposure. Strong technical fundamentals and the ability to develop deeper Cloudflare expertise.</p><p>For Both Levels</p><p>Experience working within a professional services, consultancy, MSP or systems integrator environment with committed project timelines. Experience with production cutovers or migrations under formal change control is a significant advantage. Confidence working directly with external clients.</p><p>Languages</p><p>Full professional fluency in both French and English is a hard requirement. French is the primary working language for this portfolio. You will conduct technical workshops, participate in cutover and go-live calls, and prepare client-facing technical documentation in French. English is required for collaboration with BRIXIO's international teams and work involving Gulf and Asian accounts. Both French and English will be assessed during the interview process.</p><p></p><h3>How You Work</h3>We are looking for someone who is: Rigorous and methodical when working with production environments. Disciplined about documenting configurations and changes as work progresses. Comfortable working directly with clients, including when communicating technical risks or problems. Honest about the limits of their knowledge and willing to involve the Principal Architect when appropriate. Able to distinguish between genuine technical blockers and issues that simply require additional implementation time. Comfortable working remotely within an international team spanning Morocco, France, the Gulf, Poland and the Philippines.<p></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development and maintenance of Data Pipelines using Data Bricks; Development and maintenance of Power BI Dashboards; Design and improvement of machine learning models; Interaction with business teams; Technical documentation of solutions; User training for applications</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) in Data Science (Data Engineer/Data Scientist) Experience: 1-3 years Required skills: Perfect command of Python Proficiency in DataBricks: Job launch and in-depth analysis of results Proficiency in PySPARKS Proficiency in SQL-type query languages: Knowledge of structured databases Proficiency in machine learning and data pipeline design Proficiency in Power BI Knowledge of PLM is desirable Good level of French and English (spoken &amp; written) Desired soft skills: Analytical skills Critical thinking Rigor Ability to acquire new knowledge Customer Relationship Management (Communication, helpfulness, active listening) 1st experience in the automotive sector, ideally in EE architecture</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage supplier quality and be the focal point between Safran Nacelles and suppliers; Ensure the application of Safran Nacelles requirements to suppliers; Implement system and product quality assurance plans with suppliers; Obtain signatures on compliance matrices for GRP0087 and BQR0003; Lead the continuous improvement plan; Launch, manage, and participate in supplier 8D assessments in case of deviations; Analyze internal and external supplier non-conformities and monitor their performance; Initiate, deploy, and finalize CDQR processes; Deploy the PVI and train suppliers; Deploy the FMEA methodology: Initiate, participate in, and deploy cosmetic and control range specifications; Deploy DVI delegations; Involve the supplier in case of a supplier crisis (supply chain blockage); Deploy a monitoring plan according to GRP0158; Participate in the CLE Assessment and contribute to supplier evaluation; Participate in performance review according to classification; Have quality commitments signed; Plan and carry out Product/Process audits; Implement a governance policy on impactful suppliers.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Engineer / Master's degree (BAC+5) with over 5 years of experience. Good knowledge of quality tools (8D, FMEA, SPC, APQP). Knowledge of auditing techniques. Cross-functional management. Communication and teamwork skills. Proactive and resourceful.</font></font></p>

<div><b> About the Role </b><p>As a <strong>CBRE Technical Assistant Manager</strong>, you will assist with the management of the team responsible for all mechanical and electrical operations, maintenance, communications, energy management, and workforce development programs for a facility, campus, or portfolio of buildings.</p> <p>This role is part of the <strong>Engineering and Technical Services</strong> job function, supporting the delivery of high-quality technical services, preventive maintenance, repairs, operational excellence, and client-focused facility management.</p> <p>You will work closely with technical teams, clients, tenants, contractors, vendors, and internal stakeholders to ensure the safe, efficient, and reliable operation of building systems and services.<br> <br> <strong>What You Will Do:</strong> </p> <ul> <li>Provide formal supervision for employees. Monitor the training and development of staff. Conduct <br>performance evaluations and coaching. Oversee the recruiting and hiring of new employees.</li> <li>Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.</li> <li>Set and track staff and department deadlines. Mentor and coach as needed.</li> <li>Manage operations and maintenance for assigned facilities. </li> <li>Assist in the development of operating and capital budgets.</li> <li>Implement improvements for preventive maintenance programs on an ongoing basis. </li> <li>Maintain effective building-specific maintenance and safety procedure manuals.</li> <li>Coordinate maintenance efforts with outside contractors, tenant finish personnel, and technicians.</li> <li>Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues. </li> <li>Must remain current with the latest technology trends.</li> <li>Guide ongoing communication with tenants, clients, owners, facility management team, and vendors.</li> <li>Facilitate the acquisition of new management contracts and maintain as-built drawings.</li> <li>Respond to emergency situations and customer concerns.</li> <li>Lead by example and model behaviors that are consistent with CBRE RISE values. </li> <li>Influence parties of shared interests to reach an agreement.</li> <li>Apply knowledge of own discipline and how own discipline integrates with others to achieve team and <br>departmental objectives.</li> <li>Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes. </li> </ul> <strong>What You will Need:</strong> <br> <ul> <li>Master's Degree preferred with 4-6 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. </li> <li>Experience in HVAC System, electrical Systems, Fire Fighting, Projects management </li> <li>Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. </li> <li>Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. </li> <li>Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. </li> </ul> <p> <strong>Key Competencies</strong> </p> <ul> <li> <strong>Leadership:</strong> Lead, coach, develop, and motivate technical teams.</li> <li> <strong>Technical Expertise:</strong> Strong knowledge of HVAC, electrical, fire/life safety, and building systems.</li> <li> <strong>Problem Solving:</strong> Diagnose issues, identify root causes, and make effective decisions under pressure.</li> <li> <strong>Client &amp; Stakeholder Management:</strong> Communicate effectively and build strong relationships with clients, tenants, contractors, and vendors.</li> <li> <strong>Organization:</strong> Manage multiple priorities, deadlines, maintenance activities, and projects effectively.</li> <li> <strong>Safety &amp; Compliance:</strong> Promote a strong safety culture and ensure compliance with procedures and regulations.</li> <li> <strong>Business Acumen:</strong> Understand budgets, costs, efficiency, and the link between technical performance and client satisfaction.</li> <li> <strong>Personal Attributes:</strong> Proactive, accountable, organized, adaptable, inquisitive, collaborative, and results-oriented.<br> </li> </ul> <br>If this opportunity speaks to you, please submit your applications.<br> <em>NB: Resumes must be in English</em> <br> <br> </div> <div></div>

<p>The Role As BRIXIO continues to grow, we are looking for a Customer Success &amp; Renewals Manager to take ownership of the commercial health and long-term development of our managed service and support portfolio. This is not a technical support or project management position. Your focus begins where implementation projects transition into long-term client relationships. You will own renewals, retention, account health and the conversion of completed projects into ongoing support and managed services . You will develop a clear understanding of every account in your portfolio: the value being delivered, the health of the relationship, upcoming renewals, potential risks and opportunities for further development. This is a newly created role with genuine ownership. You will have the opportunity to build the processes, governance and structure behind BRIXIO's customer success and renewal function. What You Will Own Renewals &amp; Retention Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts. Lead renewal planning and client conversations early enough to enable proactive decision-making. Use subscription renewals as an opportunity to review usage, entitlement, service requirements and potential managed-service needs. Maintain accurate renewal forecasts across the portfolio. Build and maintain an account-health view using service performance, ticket trends, incidents, consumption and stakeholder engagement. Identify accounts at risk and coordinate recovery plans with the relevant operational teams. Review lost renewals and ensure relevant insights are captured and acted upon. Project-to-Service Conversion Own the conversion of completed Cloudflare implementation projects into ongoing support and managed-service relationships. Work with Delivery Managers at project closure and hypercare exit to identify and progress conversion opportunities. Maintain a structured pipeline of conversion opportunities, with clear status and next actions. Develop commercial proposals in collaboration with the Sales Director and operations teams. Actively manage prepaid and on-demand professional services contracts to support utilisation, client value and future renewal. Client Governance &amp; Account Health Prepare and lead Quarterly Business Reviews for major accounts, covering value delivered, service performance, roadmap, risks and next steps. Establish an appropriate governance rhythm for mid-sized and smaller accounts. Maintain a portfolio dashboard providing clear visibility of account health, renewal status, risks and conversion performance. Maintain appropriate account segmentation and adjust it as client relationships grow or evolve. Account Growth Identify expansion opportunities based on genuine client needs and signals such as traffic growth, new applications, evolving security requirements, additional business units or service consumption. Qualify opportunities and work with the sales team to progress them, while directly managing smaller opportunities where appropriate. Keep clients informed of relevant Cloudflare capabilities in a consultative and credible way. Commercial Operations &amp; Collaboration Work across BRIXIO's international organisation, collaborating with operations and support, sales, architecture, pre-sales and finance teams. Maintain accurate account, renewal and pipeline information within Zoho CRM and BrixioOne . Establish scalable processes and ways of working for a newly created function. Bring structure and visibility to the portfolio as BRIXIO continues to grow. Your First 90 Days Your initial priorities will be clearly defined: Portfolio baseline: establish the position of every managed service and support contract, including value, renewal date, account health, stakeholders and risk. Renewal calendar: create a consolidated 12-month view of Cloudflare subscription and BRIXIO service renewals. Conversion pipeline: review recently completed and closing implementation projects and build a qualified project-to-service conversion pipeline. Service consumption: take ownership of prepaid and on-demand service contracts and improve utilisation. Governance: establish the Quarterly Business Review cycle and reporting structure for major accounts. What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate. Self-directed and comfortable building structure where no established playbook currently exists.</p>

<p><b>Sales Support &amp; Coordination</b></p> <ul> <li>Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans.</li> <li>Work closely with Sales Engineers to translate technical scoping into quote-ready commercial documentation.</li> <li>Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions.</li> <li>Support Account Executives with deal preparation, client coordination and sales follow-up.</li> <li>Schedule and coordinate client demos, onboarding sessions and internal handovers.</li> <li>Support the preparation and distribution of Cloudflare marketing materials and commercial documentation.</li> <li>Track indirect opportunities involving partners and distributors.</li> </ul> <p>Sales &amp; Account Operations</p> <ul> <li>Maintain accurate and up-to-date opportunity and account information within Zoho CRM .</li> <li>Track renewals and coordinate timely preparation and follow-up.</li> <li>Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress.</li> <li>Act as an operational point of contact for client requirements when Account Executives are unavailable.</li> <li>Gather and organise relevant client information ahead of Account Executive or Sales Engineer involvement.</li> <li>Escalate commercial or operational issues to the appropriate sales, technical or partner teams.</li> <li>Ensure quoting and sales activities follow internal processes and approval workflows.</li> </ul> <p>Key Stakeholders</p> <p>You will work closely with: Account Executives on opportunities, client interactions and deal execution. Sales Engineers on technical scoping and professional services requirements. Cloudflare partners and distributors on pricing, approvals and commercial coordination. Sales leadership and delivery operations on pipeline visibility, handovers and execution. The role reports to the Sales Director .</p> <p>Preferred Experience</p> <p>Experience in any of the following would be an advantage: Cloudflare, cybersecurity, cloud or network infrastructure solutions. A technology vendor, reseller, system integrator or distributor environment. Working with Cloudflare partners or distributors such as Mindware. Professional Services quoting and support-plan packaging. Supporting Account Executives and Sales Engineers within a B2B technology sales cycle. Managing renewal calendars, partner coordination and indirect sales opportunities.</p> <p>Working Hours: Alignment with Gulf Standard Time (UAE) required</p> <p>What BRIXIO Offers</p> <p>A fully remote role with exposure across the MENAT region. The opportunity to work within a growing Cloudflare-focused business. Direct collaboration with commercial, technical and delivery teams. Exposure to regional clients, partners and distributors. Career development opportunities across Sales Operations, Partner Enablement and Regional Coordination . A competitive local compensation package.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>2 4 years of experience in Sales Support, Sales Operations, Commercial Coordination or a similar role, ideally within a B2B technology, SaaS, cybersecurity or IT environment .</li> <li>Experience preparing and coordinating quotes, renewals and commercial documentation .</li> <li>Hands-on experience maintaining CRM data and sales pipelines .</li> <li>Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously.</li> <li>Experience coordinating across sales, technical, partner and/or client-facing teams.</li> <li>Fluent Arabic, French and English , both written and spoken.</li> <li>Comfortable working with CRM platforms such as Zoho, Salesforce or HubSpot .</li> <li>Good working knowledge of Microsoft 365 , particularly Excel, Outlook and Word.</li> <li>Strong written communication and attention to detail.</li> <li>A structured, proactive and ownership-driven approach to work.</li> <li>Ability to work full-time in alignment with Gulf Standard Time .</li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure preventive and corrective maintenance of industrial equipment; Reduce machine downtime; Complete intervention reports and monitor equipment; Guarantee the reliability and safety of equipment by respecting safety, quality, and environmental rules; Contribute to the optimization of maintenance costs and the continuous improvement of installations; Carry out preventive and corrective maintenance interventions on industrial equipment; Diagnose breakdowns and propose appropriate solutions; Perform adjustments, repairs, and replacements of defective parts; Participate in the installation and commissioning of new machines; Supervise on-site personnel; Check the proper functioning of machines after intervention; Respect safety standards and internal procedures; Contribute to the continuous improvement of maintenance processes; Ensure the tidiness and cleanliness of the maintenance workshop.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Candidates must hold a Bac+2 (two-year post-secondary degree) or higher; have 5 years of experience in a similar role; be fluent in written and spoken French; be proficient in diagnostic and measurement tools; possess technical versatility (electricity, mechanics, hydraulics, and automation); be able to read and interpret electrical and mechanical diagrams; be able to work effectively in a team and communicate effectively; and hold a valid driver's license.</font></font></p>

<p>POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>

<p>&nbsp;Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>Summary of the work:</p><p><br></p><p>Performs diagnostics, repairs and reassemblies of engine-related products in a maintenance workshop, under limited supervision.</p><p><br></p><p>Main responsibilities:</p><p><br></p><p>Uses established procedures and policies effectively to perform complex repairs, including identifying and preparing the necessary parts and tools.</p><p><br></p><p>Disassemble, inspect, clean and reassemble engines and/or engine components</p><p><br></p><p>Performs preventative maintenance based on engine assessment</p><p><br></p><p>Assists more experienced technicians in performing diagnostics and developing engine repair plans in the workshop</p><p><br></p><p>Complete the required documents such as service sheets, attendance sheets, warranty claims and quality-related documents on handwritten forms or via the company's system data entry screens.</p><p><br></p><p>Complete the online training with the required professional skills and qualifications.</p><p><br></p><p>Maintains the cleanliness and proper functioning of the workspace and tools</p><p><br></p><p>Comply with all applicable health, safety, and environmental procedures, policies, and legislation, and notify their supervisor of any problems or incidents.</p><p><br></p><p>SKILLS:</p><p><br></p><p>Communicating effectively - Designing and implementing diverse means of communication, demonstrating a nuanced understanding of the specific needs of different stakeholders.</p><p><br></p><p>Being customer-oriented - Developing strong relationships with customers and providing customer-oriented solutions.</p><p><br></p><p>Being capable of personal development - Actively seeking new ways to develop and be stimulated using both formal and informal development channels.</p><p><br></p><p>Adapting to situations - Adapting one's approach and behavior in real time so that they are in line with the specific requirements of each situation.</p><p><br></p><p>Health and Safety Fundamentals - Promotes and embodies proactive health and safety behaviors by identifying, reporting, and participating in health and safety improvement measures, in order to create an interdependent culture and help eliminate workplace injuries.</p><p><br></p><p>Diagnostics application - Translates customer complaints; troubleshoots problems by following guided workflows and procedures and using specialized tools, and identifies faulty software modules; validates the repair by reproducing the problem to test that it has been fixed; documents the results of the repair in the systems to communicate the actions taken for payment and incident tracking purposes over time.</p><p><br></p><p>Application of electronic service tools - Identifies the range of available hardware and software tools required for a service event; uses appropriate electronic tools to maintain product viability or to diagnose or troubleshoot it; interprets the results or recommendations of these tools to determine the next steps in resolving the event.</p><p><br></p><p>Interactions with engine systems - Interprets and analyzes the relationships between internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, transmission, aftertreatment, controls, sensors, etc.) using tools and service publications (from Cummins and the original equipment manufacturer) and taking steps to diagnose and repair effectively and correctly.</p><p><br></p><p>Product Repair and Maintenance - Repairs and maintains mechanical/electrical products within standard repair times to ensure quality repair; disassembles and assembles engines or generator sets following guidelines to ensure a clean and organized environment; inspects and replaces parts and components according to reuse guidelines to minimize customer ownership costs; performs progressive checks to restore to pre-failure condition.</p><p><br></p><p>Maintenance documentation - Creates and verifies technical information and information on equipment and customers; captures specific data using the required service tools; follows procedures and documents the necessary information in the management system so as to have good visibility on the work undertaken.</p><p><br></p><p>Technical Escalation - Obtains information on technical product issues and utilizes available resources, including data management tools; escalates issues to a higher level of expertise by matching customer response time with investigation efforts; captures problem resolution steps in the appropriate database to ensure consistent transitions and timely resolution.</p><p><br></p><p>Appreciating differences - Recognizing the asset that different perspectives and cultures represent for an organization.</p><p><br></p><p>Training courses, diplomas, certifications:</p><p><br></p><p>Qualified apprentice engine technician (preferred)</p><p><br></p><p>Professional diploma from a competent technical institution</p><p><br></p><p>Local driver's license (preferred)</p><p><br></p><p>This position may require a license to comply with export controls or sanctions regulations.</p><p><br></p><p>Experience:</p><p><br></p><p>Intermediate level of knowledge and/or experience regarding engine-related products</p><p><br></p><p>Education/ Experience:</p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apprentice Trained Engine Technician (Preferred)</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Vocational diploma from relevant technical institution</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Locally valid driving permit (Preferred)</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Intermediate level knowledge of and/or experience with engine products</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Relevant experience in HHP engine rebuilds.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Company description</b></font></font><br> <p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. </p> <p>We partner with many business actors and stakeholders, which opens career opportunities in many areas, directly or indirectly linked to the properties' activity.</p> <b><br> </b><div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b></font></font></div> <br> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist the Chef de Partie in the organization and daily management of the position.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the setup, preparation, cooking, plating and sending of the dishes.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare dishes in accordance with the recipes, technical specifications and quality standards of the establishment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the quality, presentation, taste and consistency of the preparations before they are sent out.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be able to ensure the smooth running of the position in the absence of the Head of Party.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To return and supervise certain tasks assigned to the Kitchen Assistants and to support them in their progress.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control the quality and freshness of the raw materials used.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with product storage, preservation and rotation procedures.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the proper management of stocks and report supply needs to your superiors.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to cost control by limiting losses, waste and food waste.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Keep your workstation, equipment and utensils clean, organized and in good condition.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure strict compliance with HACCP standards, hygiene rules, food safety and workplace safety.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in cleaning and tidying the kitchen before, during and after service.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure good coordination with other members of the brigade in order to guarantee a smooth and efficient service.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Demonstrate flexibility and be able to work in different sections of the kitchen according to operational needs.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Report any anomalies concerning products, equipment or the organization of the service to your superiors.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform any other reasonable task assigned by the Chef de Partie, the Sous-Chef or the Head Chef within the scope of their duties.</font></font></li> </ul> <br> <div>Qualifications</div> <br> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in cooking, catering or hospitality.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of culinary techniques and methods of preparation and cooking.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of hygiene and food safety standards.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to organize one's workstation and work effectively during periods of high activity.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to support and guide clerks.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization, rigor and attention to detail.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, responsiveness and good communication.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Passion for cooking and a desire to develop one's skills.</font></font></li> </ul> <br> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Additional information</font></font></div> <br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sofitel Royal Bay Resort Agadir</font></font></p>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p><b>PREFERRED QUALIFICATION&nbsp;</b></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and update production schedules based on orders, workshop capacities, and priorities. - Plan raw material, component, and human resource requirements. - Monitor production progress and analyze deviations from the schedule. - Coordinate the various departments (production, logistics, supply, quality, methods). - Identify potential delays and propose corrective action plans. - Participate in production follow-up meetings and communicate key performance indicators (KPIs). - Ensure compliance with quality, safety, and regulatory requirements specific to the aerospace sector. - Contribute to the continuous improvement of planning and scheduling processes.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and update production schedules based on orders, workshop capacities, and priorities. - Plan raw material, component, and human resource requirements. - Monitor production progress and analyze deviations from the schedule. - Coordinate the various departments (production, logistics, supply, quality, methods). - Identify potential delays and propose corrective action plans. - Participate in production follow-up meetings and communicate key performance indicators (KPIs). - Ensure compliance with quality, safety, and regulatory requirements specific to the aerospace sector. - Contribute to the continuous improvement of planning and scheduling processes.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Check email daily in order to receive inspection documents and guidelines; Attend inspections on time and communicate with supplier in a professional way; Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures; Fulfill inspection reports according with company procedures and timelines.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in quality management, especially softlines/ garments/ textiles/ footwear (2 years or more); Knowledge of AQL standards, as well as relevant safety and quality regulations; Good command of English (spoken and written); Great attention to detail and strong professional ethics.</p>

<p>Check email daily in order to receive inspection documents and guidelines;<br>Attend inspections on time and communicate with supplier in a professional way;<br>Perform the inspection of the merchandise according with company procedures.<br>Supervise the stuffing of the containers according with company procedures;<br>Fulfill inspection reports according with company procedures and time lines.</p><p><strong>Desired Candidate Profile</strong></p><p>We want someone with:<br>Experience in quality management, especially softlines/ garments/ textiles/ footwear (2 years or more);<br>Knowledge of AQL standards, as well as relevant safety and quality regulations;<br>Good command of English (spoken and written);<br>Great attention to detail and strong professional ethics.</p>

<p>Contribute to reliable engine performance by completing maintenance, basic repairs, rebuilds, and upfits according to established standards. <br>Strengthen workshop efficiency by following documented procedures and applying them to complete complex repairs with accuracy. <br>Ensure high quality service delivery through careful disassembly, inspection, cleaning, and reassembly of engines and engine components. <br>Support equipment longevity by performing preventative maintenance based on thorough assessments. <br>Enhance team capability by assisting more experienced technicians with diagnostics and repair plan development. <br>Maintain strong operational records by completing all required documentation including work orders, time sheets, and warranty submissions accurately and on time. <br>Promote a safe and organized work environment by keeping tools and work areas clean, functional, and compliant with Health, Safety &amp; Environmental requirements. <br>Grow technical expertise by completing required training and applying new skills to daily workshop activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Apprentice Trained Engine Technician (Preferred)<br>Vocational diploma from relevant technical institution<br>Locally valid driving permit (Preferred)<br>Intermediate level knowledge of and/or experience with engine products<br>Relevant experience in HHP engine rebuilds.</p> <p>Strong diagnostics capability: Translate customer concerns into a clear troubleshooting plan; use guided workflows, mechanical/electronic tools, and diagnostic software to isolate faults; validate repairs by duplicating the complaint and document findings accurately in business systems.<br>Proficiency with electronic service tools: Select and operate the correct hardware/software toolsets for each service event; interpret electronic outputs and recommendations to determine precise next steps.<br>Systems-thinking for engine interactions: Understand how mechanical and electrical subsystems (exhaust, cooling, fuel, aftertreatment, controls, sensors, driveline, etc.) interact; apply measurements, OEM/service publications, and tools to efficiently diagnose and repair.<br>Quality-focused repair and documentation discipline: Perform repairs and preventative maintenance within standard times and guidelines; execute clean disassembly/reassembly practices, follow re use and progressive damage checks to control total cost of ownership; maintain complete, timely service documentation and escalate complex issues with clear, traceable troubleshooting records.</p>

<p>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p><h3>Ensuring Culinary Standards and Responsibilities are Met for Restaurant</h3><p>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays.</p><h3>Leading Kitchen Team</h3><p>Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p><h3>Establishing and Maintaining Restaurant Kitchen Goals</h3><p>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards.</p><h3>Ensuring Exceptional Customer Service</h3><p>Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels.</p><h3>Managing and Conducting Human Resource Activities</h3><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p><h3>Additional Responsibilities</h3><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p>