System Analyst Jobs - Rabat Morocco

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Job Description <div> <p> <strong>Key Responsibilities:</strong> </p> <p>As a Data Analyst you will: </p> <p>- Receive and develop briefs from your Client Lead and work collaboratively to ensure work of the highest quality </p> <p>- Maintain analytics data views for accurate reporting and insights capability </p> <p>- Maintain and update stored procedures </p> <p>- Combine internal data with other data sources to provide a holistic view </p> <p>- Participate in all daily ceremonies and events, raising issues as soon as identified to facilitate delivery </p> <p>- Inspect and adapt your way of working for continuous improvement </p> <p>- Embody an Agile mindset and culture</p> <p>- Provide accurate, insightful and timely analysis to the business to help decision making. </p> <p>- Ability to simplify the complex and generate precise insights then communicate them clearly. </p> <p>- Continually look to improve processes through efficiencies and by applying best practice </p> <p>- Challenge the stakeholders and the business backlogs to focus work around the areas that really matter </p> <p>- Actively add to the Squads backlog with work that would benefit customers </p> <p>- Steer the agenda and be a trusted partner for work </p> <p>- Ability to contribute to an analytics roadmap for continuous insight delivery improvement</p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong>Here are the key skills &amp; experience requested:</strong> </p> <p>* Strong interpersonal skills so that you can work closely with the Team</p> <p>* Skilled at adapting communication for both technical and non-technical audiences </p> <p>* Able to learn data sources and methodologies quickly and apply technical skills to curate accurate analytics data views </p> <p>* Familiarity with GitHub and quality assurance checking of SQL scripts </p> <p>* Experience in obtaining insight from large data sets and sharing actionable learnings with the wider business </p> <p>* 2 years+ experience in coding complex SQL queries against a large relational customer database, identifying relevant data sources and summarising to provide the insight as identified </p> <p>* Experience in updating SQL stored procedures </p> <p>* Ability to resolve data-related problems </p> <p>* Proficiency in Python and / or R a bonus </p> <p>* Proficiency with data visualization software (e.g. Power BI) a bonus </p> <p>* Good experience of using Excel and MS Office </p> <p>* Skilled at creating engaging, actionable, easy to understand insight </p> <p>* Track record of creating compelling data visualisations </p> <p>* Passion for customer and generally curious </p> <p>* Telecoms-industry experience desirable </p> <p>* Highly numerate with a Degree in Mathematics/Statistics or similar degree with high numerate content </p> <p>* Ability to collaborate and work effectively in a team but also comfortable with owning product backlog items and self-organising to deliver them </p> <p>* Highly organised and able to juggle multiple priorities concurrently </p> <p>* Excellent problem solving skills with a logical approach</p> <p>* Fluent in English</p></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Senior Real Time Analyst (RTA) - Night Shift</p><p>We are looking for a Senior Real Time Analyst (RTA) to join our team on mission. The RTA is responsible for real-time monitoring of service levels and operational performance across projects, platforms, or sites. The role ensures optimal resource allocation and supports the achievement of operational KPIs by proactively managing workload and identifying performance risks.</p><p>Key Responsibilities</p><ul><li>Monitor real-time performance across multiple Lines of Business using various workforce management tools.</li><li>Track service levels and operational metrics for inbound calls, outbound calls, chats, and emails.</li><li>Create and maintain accurate real-time reports using standard reporting templates.</li><li>Communicate performance updates and call variances to Operations and relevant stakeholders.</li><li>Monitor agent availability, including breaks, lateness, and absences.</li><li>Adjust staffing and resource allocation according to real-time contact volumes and business needs.</li><li>Identify potential service risks and escalate critical situations promptly.</li><li>Manage and optimize activity curves throughout the day to ensure operational efficiency.</li><li>Support operational decision-making through data analysis and forecasting using Excel.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong analytical skills with a high level of accuracy and attention to detail.</li><li>Proven experience in Real Time Analysis or Workforce Management (WFM).</li><li>Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple activities simultaneously.</li><li>Adaptable and able to respond effectively to changing business needs.</li><li>Strong problem-solving and decision-making skills.</li><li>Team player with a positive attitude and excellent collaboration skills.</li><li>Excellent verbal and written communication skills in French and English .</li><li>Proficient in Microsoft Excel, including reporting and forecasting.</li></ul><p></p></section>