Medical Representative Jobs - Casablanca Morocco

<p>Nobox are inviting applications from experienced B737 First Officers on behalf of our client Royal Air Maroc, based in Casablanca Morocco. This is a fantastic opportunity to join a well-established carrier with a strong reputation for operational excellence and a growing international network.</p><p>Minimum Requirements</p><ul><li>Minimum of 300 hours on B737NG/MAX</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul><p><br></p><p>Minimum Requirements</p><ul><li>Minimum of 300 hours on B737NG/MAX</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul><p>Key Benefits</p><ul><li>05-year renewable contract</li><li>Immediate Start, monthly OCC s.</li><li>Competitive Salary</li><li>Annual Bonuses</li><li>Overtime over 80 hours</li><li>Commuting Contract</li><li>7 days off each month</li><li>Annual Leave 24 days each year</li><li>Travel Provided</li><li>extensive route network</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 300 hours on B737NG/MAX</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul>

<p>Nobox are inviting applications from experienced B787 Dreamliner First Officers on behalf of our client Royal Air Maroc, based in Casablanca Morocco. This is a fantastic opportunity to join a well-established carrier with a strong reputation for operational excellence and a growing international network.</p><ul><li>Minimum of 300 hours on B787 Dreamliner</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul><p>Key Benefits</p><ul><li>2-year renewable contract</li><li>Immediate Start, monthly OCC s.</li><li>Competitive Salary</li><li>Annual Bonuses</li><li>Overtime over 80 hours</li><li>Commuting Contract</li><li>7 days off each month</li><li>Annual Leave 24 days each year</li><li>Travel Provided</li></ul><p>extensive route network</p><p>Hiring Process</p><ul><li>Initial Screening Call with Nobox Consultant</li><li>Documentation Pack submission to client</li><li>Invite to client Headquarters to complete SIM &amp; Medical assessment</li></ul><p>Should you meet the minimum requirements as outlined above, please click the "Apply Now" button below where our designated recruitment consultant will make contact to discuss your application further.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 300 hours on B787 Dreamliner</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Customer Experience Partner delivers exceptional, relationship-based customer experiences while achieving business performance objectives. The role combines traditional sales excellence with a modern omnichannel approach, integrating the strategic building of relationships with healthcare professionals (HCPs), in-depth customer knowledge to maximize product access and patient impact across the Specialty Care portfolio, including rare diseases. Key Objectives: Deliver outstanding customer experiences that foster satisfaction; Achieve and exceed sales targets through relationship-driven engagement; Collect and analyze customer insights to inform strategic decisions; Build and maintain strong, long-term partnerships with healthcare professionals; Provide high-quality medical information and products to support optimal patient care. Main Responsibilities: 1. Customer Experience Excellence: Design personalized customer journeys and serve as the primary point of contact for HCP inquiries and feedback; Regularly assess customer satisfaction and implement improvement plans; Develop tailored engagement strategies and monitor feedback across all channels. 2. Sales Performance &amp; Territory Management: Achieve/exceed sales targets and KPIs; manage territorial business plans, resources, and budget; Identify new business opportunities. Conduct sales presentations and product demonstrations. Manage visit activity, field coverage, and adherence to the visit plan (remote and face-to-face). Ensure follow-up on product availability and orders within facilities/pharmacies as needed. Implement disease awareness and product differentiation activities (CPD, meetings, roundtables, team sessions). 3. Relationship Building &amp; Stakeholder Management: Establish trusting relationships with healthcare professionals and multidisciplinary care teams (physicians, nurses, pharmacists). Collaborate with hospital structures to support optimal patient care pathways. Represent Sanofi at medical conferences, congresses, and educational events (regional, national, international). Collaborate across departments with Medical Affairs, Marketing, and Market Access. and the Rare Diseases Coordinator 4. Customer Insights &amp; Returns Management: Systematically collect and document insights,HCP preferences and unmet needs Conduct feedback sessions/surveys; analyze data to identify trends and opportunities Maintain accurate CRM customer profiles and share insights with internal stakeholders Monitor competitive intelligence and report results to management 5. Digital Engagement Strategy Leverage digital tools, virtual platforms and mobile applications for omnichannel engagement Support HCPs in the adoption of digital health solutions; Maintain a professional digital presence 6. Medical Information, Training &amp; Compliance Provide accurate and up-to-date medical/scientific information, in accordance with regulatory standards Facilitate access to clinical data, studies, and internal medical experts Stay informed of advances in the therapeutic area and competitive activity Support Medical Affairs in humanitarian programs, patient programs, and screening projects as appropriate Lead key strategic initiatives using a project management approach if necessary Required Skills &amp; Abilities Key Skills Customer focus, relationship building, excellent communication Digital proficiency, analytical thinking, adaptability Autonomy, results orientation, strong planning/execution skills, and teamwork Technical Skills Proficiency in CRM tools Advanced MS Office Suite Familiarity with digital/virtual engagement platforms; Understanding of healthcare systems and pharmaceutical regulatory requirements; Professional Qualifications: University degree required, preferably in Medicine, Pharmacy, or Biology (Master's level for the full CEP role); Doctor of Medicine (MD) qualification preferred/advantageous; Pharmaceutical industry experience required; Minimum 2-3 years of experience in pharmaceutical sales or a customer-facing role in the healthcare sector (hospital/public sector experience is a plus); Valid driver's license and availability for travel within the assigned territory; Performance Indicators: Achievement of sales targets/quota fulfillment; Customer satisfaction, retention, and loyalty; Quality and quantity of customer insights collected; Effectiveness of digital/omnichannel engagement; Compliance with internal policies and regulatory standards; Alignment with Sanofi Values Aim Higher: Continuously improve customer engagement and outcomes. Act for Patients: Ensure every interaction benefits patient outcomes. Be Bold: Embrace innovation in customer interactions and sales strategies. Move Forward Together: Collaborate across functions for seamless customer experiences. Sanofi is an equal opportunity employer committed to diversity and inclusion.et accueille les candidatures de tous horizons. Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !</font></font></p><p><strong>Desired Candidate Profile</strong></p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Key Skills: Customer focus, relationship building, excellent communication skills; digital proficiency, analytical thinking, adaptability; autonomy, results orientation, strong planning/execution skills, and teamwork. Technical Skills: Proficiency in CRM tools; advanced MS Office Suite; familiarity with digital/virtual engagement platforms; understanding of healthcare systems and pharmaceutical regulatory requirements. Professional Qualifications: University degree required, preferably in Medicine, Pharmacy, or Biology (Master's level for the full CEP role); Doctor of Medicine (MD) qualification preferred/advantageous; pharmaceutical industry experience required; minimum 2-3 years of experience in pharmaceutical sales or a customer-facing role in the healthcare sector (hospital/public sector experience is a plus); valid driver's license and availability for travel within the assigned territory.</font></font>

<p>Nobox are inviting applications from experienced E190 Captains on behalf of our client Royal Air Maroc, based in Casablanca Morocco. This is a fantastic opportunity to join a well-established carrier with a strong reputation for operational excellence and a growing international network.</p><ul><li><br></li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul><h3><br></h3><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 1,000 PIC hours on E190/170</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main duties: Prepare HR administrative documents (employment certificates, salary certificates, permanent appointments, etc.). Ensure the filing and archiving of administrative files. Create and update digital copies of administrative files. Manage and monitor employee medical files. Coordinate and monitor occupational health services. Schedule pre-employment and periodic medical examinations, send appointment notices, and follow up as needed. Develop performance indicators and monitoring dashboards.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired profile: Bachelor's degree (or equivalent) in Human Resources, Management, or a related field. Prior experience in a similar role is preferred. The ideal candidate will be rigorous, organized, discreet, and service-oriented. Proficiency in office software and comfortable using digital tools are essential.</font></font></p>

<p>Nobox are inviting applications from experienced B737 Captains on behalf of our client Royal Air Maroc, based in Casablanca Morocco. This is a fantastic opportunity to join a well-established carrier with a strong reputation for operational excellence and a growing international network.</p><p><strong>Desired Candidate Profile</strong></p><h3>Minimum Requirements</h3><ul><li>Minimum of 1,000 hours on PIC on B737NG/MAX</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul>

<ul><li><h2>Radiology Technicians – Germany</h2></li><li><h3>We're Hiring – Work Opportunities in Germany</h3></li><li>We are currently seeking qualified and motivated <strong>Radiology Technicians</strong> from <strong>Morocco</strong> who are interested in building their careers in <strong>Germany</strong>.</li><li><h3>Job Requirements</h3></li><li>Bachelor's degree or Diploma in <strong>Radiology / Medical Imaging</strong></li><li><strong>German language proficiency (B1 level)</strong> is preferred</li><li>Previous experience in a <strong>hospital or clinical setting</strong> is an advantage</li><li>Strong motivation to relocate and build a long-term career in Germany</li><li><h3>Required Documents</h3></li><li>Updated CV</li><li>Degree/Diploma Certificate</li><li>Academic Transcript</li><li>Experience Certificates (if applicable)</li><li>German Language Certificate (if available)</li><li><h3>What We Offer</h3></li><li>We provide comprehensive support throughout the entire relocation process, including:</li><li>Application and documentation guidance</li><li>Interview preparation</li><li>Qualification and diploma recognition assistance</li><li>Pre-departure support for relocation to Germany</li><li><strong>Our service is 100% FREE for candidates. No recruitment or placement fees are required.</strong></li><li>Feel free to share this opportunity with anyone who may be interested.</li></ul>

<p><font dir="auto" ><font dir="auto" >The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Receive incoming calls from customers</font></font></li><li><font dir="auto" ><font dir="auto" >actively listen to the interlocutors</font></font></li><li><font dir="auto" ><font dir="auto" >Identify their needs, analyze their requests and guide them</font></font></li><li><font dir="auto" ><font dir="auto" >Maintaining the highest quality of customer service</font></font></li><li><font dir="auto" ><font dir="auto" >To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent argumentative skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Business logic.</font></font></li><li><font dir="auto" ><font dir="auto" >Real sense of listening.</font></font></li><li><font dir="auto" ><font dir="auto" >Empathy is all evidence.</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define the annual external communication policy and plan: Propose and implement the external communication policy in line with the company's strategic objectives. Propose the appropriate annual communication plan for implementing the defined communication policy. Implement external communication campaigns and manage press relations: Participate in the development of the budget for external communication activities. Plan, organize, and monitor external communication campaigns. Define the scope, plan, and resources to be used to disseminate information. Prepare briefs for communication agencies. Manage relationships with advertising agencies (media buying, creation of advertising campaigns, etc.). Organize press conferences and public speaking engagements for the CEO. Manage sponsorship and fundraising activities. Conduct event monitoring (trade shows, fairs, etc.) and represent the company at key events in the field. Regularly monitor the evolution of external communication methods and tools. Monitor press (print and electronic) and media coverage. Support subsidiaries in launching their external communication campaigns. Design communication materials: Define the company's graphic charter. Propose and produce communication materials (invitations, brochures, booths, promotional items, signage, etc.). Supervise the production of visuals (photos, reports, etc.). Write articles, press releases, press kits, etc. Supervise merchandising operations: Define the merchandising policy and oversee the implementation of point-of-sale displays and product presentation (branding, flyers, etc.) across the network. Ensure adherence to visual identity in branches and the application of merchandising principles. Supervise digital communication activities: Manage the creation, implementation, and monitoring of digital assets. Define the engagement plan (editorial content, promotional campaigns, contests, etc.). Oversee its deployment across various digital platforms (social media, etc.). Report on activities: Monitor and report on the external communication budget. Create dashboards and performance indicators related to activities. Analyze the results and propose improvements and corrective actions as needed. Report to management and the committee. CSR: Implement the CSR strategy. Monitor and ensure the implementation of CSR action plans. Ensure CSR reporting. Lead the change and deployment of CSR among employees in Morocco and subsidiaries, and implement awareness, training, and advisory actions for employees and stakeholders.Follow the CSR communication action plan and manage CSR communications. Conduct ongoing CSR monitoring, both through media and non-media channels, and adapt the CSR policy to international regulations and standards. Manage your team: Organize and coordinate team activities. Foster a positive work environment. Set objectives, guide and support your team in achieving them. Evaluate employee performance and develop their skills. Performance indicators: Budget adherence. Deadline adherence. Relevance of proposed actions. Impact of the campaign on transaction volume over the same period.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education: Master's degree (Bac+5) from a leading business and communications school. Professional Experience: 10 years in a similar role or within a communications agency. Skills: Knowledge of the company, its products, and its environment. Solid general understanding of various media and non-media levers. Mastery of the stages involved in preparing communication campaigns. Negotiation skills. Ability to manage a budget and resources. Ability to lead meetings. Strong analytical skills. Mastery of oral and written communication techniques. Fluency in English. Proficiency in computer tools (Microsoft Office suite) and new technologies (social media, etc.). Attitudes and Behaviors: Creativity and open-mindedness. Analytical and synthesis skills. Rigor, organization, and methodical approach. Excellent interpersonal skills. Strong communication and listening skills.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your responsibilities will include: Primarily developing the Moroccan diaspora business: identifying advertisers whose growth depends on this audience, promoting our diaspora targeting offer, and closing deals. Building a strong local portfolio: direct advertisers, media agencies and buying groups, public and private tenders. Seizing regional opportunities with our teams in Abidjan, Dakar, and Algiers, particularly when Morocco is the gateway to a pan-African or diaspora campaign. Developing sales proposals with the strategy, creative, and AdOps teams, then ensuring a smooth handover to account management after signing. Maintaining the CRM, keeping accurate forecasts, and sharing your insights on the Moroccan market internally.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your profile: 8-15 years of B2B sales experience, with a solid track record of prospecting and closing deals with major accounts. An active network with marketing, communications, or general management decision-makers in Morocco, ideally in banking, money transfer, telecommunications, real estate, transportation, tourism, or insurance. Experience in advertising sales, media agencies, trading desks, or digital media is a strong asset. A genuine curiosity for digital and data is essential: we provide in-house programmatic training. A sincere interest in diaspora issues and multicultural marketing. A passion for prospecting and fieldwork in a rapidly evolving environment. Fluent in French and Moroccan Arabic, and professional proficiency in English. Spanish or Dutch is a plus.</font></font></p>

<p>A Day in the Life Join Medtronic as the Sales Manager for Surgical Innovations (SI), Acute Care &amp; Monitoring (ACM) and Endoscopy across Indirect Africa. This is a high-impact commercial leadership opportunity to shape portfolio strategy, strengthen distributor performance and lead execution across a broad, diverse group of African markets. The role offers the chance to create clear priorities, build team capability and expand patient access to technologies that support surgical care, critical care, patient monitoring and minimally invasive endoscopic procedures. The role will operate within a distributor-led business model across Central Africa, Maghreb, Libya and Other French Africa. The successful candidate will lead and coach a geographically dispersed team, partner closely with distributors and cross-functional stakeholders, and maintain disciplined delivery against the Annual Operating Plan (AOP). Frequent travel across the region will be required, subject to business needs and company travel policies. Arabic and/or French language capability is a mandatory requirement alongside strong business English. Responsibilities may include the following and other duties may be assigned: Own the regional commercial strategy and AOP delivery for SI, ACM and Endoscopy, translating business priorities into clear country, portfolio and distributor action plans Lead, coach and develop the field team across Indirect Africa, setting performance expectations, strengthening commercial capability and ensuring consistent execution across markets Govern distributor performance through structured business reviews, forecasting, pipeline management, inventory planning, pricing discipline and agreed corrective actions Prioritise growth opportunities across Core Surgical, Endoscopy, Patient Monitoring and Respiratory Interventions, ensuring resources are focused on the markets, customers and therapies with the highest potential Build strong relationships with key customers, clinical leaders, distributors and internal stakeholders to support therapy adoption, education plans, tenders and strategic partnerships Partner with marketing, market development, finance, supply chain, regulatory, clinical, legal and compliance teams to support new product introductions and reliable market execution Maintain high standards of ethics, compliance, data quality and operating discipline while providing accurate forecasts, business insights and updates to leadership</p><p>Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.</p><p>Benefits &amp; Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for an annual long-term incentive plan.</p><p><strong>Desired Candidate Profile</strong></p><p>Required Knowledge and Experience: Bachelor's degree in business, life sciences, engineering, healthcare or a related discipline Meaningful commercial experience in medical devices, healthcare or a comparable regulated industry, including responsibility for sales delivery across multiple markets Proven experience leading people and/or complex distributor networks, with the ability to coach teams and influence partners across different cultures and geographies Strong capability in business planning, forecasting, pipeline management, tender execution, pricing and financial performance management Fluent business English plus Arabic and/or French as a mandatory language requirement Ability and willingness to travel frequently across Indirect Africa, with a strong commitment to ethical conduct, compliance and inclusive leadership</p><p>Preferred Qualifications: Experience across Surgical Innovations, Acute Care &amp; Monitoring, Endoscopy or related portfolios, together with knowledge of distributor-led African markets, would be an advantage. An MBA or relevant postgraduate qualification is also desirable but not essential.</p>

<p>Help Travelers When They Need It Most. Customer Service Representative Casablanca, Morocco | On-site | Full-time Most customer service roles are about answering questions. This one is about taking ownership. At Nuit e, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. You ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer. If you re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you ll feel at home here. What you ll be doing As a Customer Service Representative, you ll help customers and partners find the right answer and move their cases forward. You ll: Handle customer and partner enquiries through phone, email, and ticketing channels. Listen carefully, understand the issue, and provide accurate information. Manage inbound and outbound communications. Investigate booking-related concerns, complaints, and disputes. Coordinate with hotels, partners, and internal teams to find solutions. Keep customers informed while their cases are being investigated. Maintain clear and accurate records of every interaction. Escalate complex cases while continuing to take ownership of the customer experience. Share recurring issues and ideas that could improve our tools and processes. Why this role is different This isn t a traditional call-centre role where success is measured only by how quickly you finish a conversation. You ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances. You ll need to listen, investigate, collaborate, and communicate clearly. The objective isn t simply to close a ticket it s to help the customer reach the right outcome. The kind of problems you ll solve A customer contacts us because the information on their booking doesn t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed? A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward? You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for someone who Has 1 2 years of experience in customer service or a similar customer-facing role. Communicates confidently in French, Arabic, and English. Listens carefully and communicates with empathy and professionalism. Stays calm when handling complaints or time-sensitive situations. Takes ownership and follows through until a case is resolved. Has strong problem-solving and analytical skills. Is comfortable working across different systems and learning new tools. Has good data-entry, typing, and general computer skills. Is detail-oriented and able to manage several priorities. Is open to rotating day, night, weekend, and public-holiday shifts. Can work from our Casablanca office. Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn t essential.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Later</font></font></b> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive incoming calls from customers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">actively listen to the interlocutors</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify their needs, analyze their requests and guide them</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining the highest quality of customer service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">#MA</font></font></p><p><strong>Desired Candidate Profile</strong></p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></b> <p> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent argumentative skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business logic.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Real sense of listening.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Empathy is all evidence.</font></font></li> </ul>

<h3>Main Responsibilities:</h3><p>Marketing Strategic Planning</p><p>Support the Senior Brand Manager in developing the annual brand plan, including objectives, volumes, sales mix, P&amp;L and activity plans, based on market, competitor and consumer insights. Manage the brand budget and monitor investment effectiveness. Monitor business performance, identify risks and opportunities, and contribute to forecasts and corrective action plans.</p><p>Advertising, Media and Consumer Engagement</p><p>Shape and implement the activity grid in coordination with Regional teams, ensuring timely and high-quality execution. Manage creative and media agencies across campaign development, media planning and consumer promotions. Monitor media and digital campaign performance and recommend optimizations. Identify relevant consumer trends, platforms and activation opportunities. Evaluate agency performance against quality, timing and budget requirements. Ensure consistency with brand positioning, guidelines and communication strategy across all consumer touchpoints. Ensure compliance with applicable legal requirements.</p><p>Portfolio, Innovation and Business Development</p><p>Monitor brand performance across sales, volumes, gross margin and marketing contribution. Manage packaging, labelling and portfolio development projects. Assess brand positioning and portfolio performance versus competition. Identify and evaluate opportunities across new products, segments and categories, including business-case development. Coordinate the development, launch and post-launch evaluation of approved innovations.</p><p>Research and Market Analysis</p><p>Monitor sales, market and consumer KPIs, translating insights into clear recommendations and action plans. Support research projects to assess brand health, consumer behaviour, product preferences and promotional effectiveness.</p><p>Project Management and Cross-Functional Collaboration</p><p>Lead assigned brand projects and campaigns, coordinating stakeholders, timelines and deliverables to ensure timely execution. Collaborate with Sales, Trade Marketing, Demand Planning, Finance, Supply Chain, Media, Research, Regional Marketing, Legal, Procurement and the NAF General Manager.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>About You:</strong></p><ul><li>Master s degree in Marketing, communication or sales</li><li>3 to 5 years of experience in Marketing</li><li>Previous experience as Assistant Brand Manager, Junior Brand Manager, or equivalent marketing role, with exposure to brand planning, campaign execution, budget management, and cross-functional projects</li><li>Experience in FMCG or consumer goods in North African markets or similar emerging markets</li><li>Advanced Excel and PowerPoint; proficiency with Microsoft Copilot or similar generative AI tools; NielsenIQ knowledge; SAP is a plus</li><li>Fluency in English, French and Arabic</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsibilities: The Digital Marketing Manager is responsible for defining the digital strategy and ensuring its implementation in close collaboration with product managers and the external communications team. They must promote the company's brand and products across digital channels, while analyzing performance and optimizing strategies to maximize engagement and conversions.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Responsibilities and Activities: Digital Strategy: Develop the digital marketing strategy aligned with company objectives and ensure its implementation with product managers and the external communications team. Campaign Management: Participate with the external communications team in the planning, execution, and optimization of digital marketing campaigns (SEO, SEM, email marketing, social media, display advertising, etc.). Analysis and Reporting: Monitor the performance of campaigns and digital channels, analyze data, and prepare reports to measure ROI and KPIs. Content Marketing: Oversee the creation and distribution of high-quality digital content (blog articles, infographics, videos, etc.). Social Media Management: Participate with the external communications team in the development and management of social media communities, and in increasing brand engagement and visibility. Technological and Competitive Intelligence: Conduct ongoing monitoring of market trends and competitor activities in the digital sphere. Cross-departmental collaboration: Work closely with product managers, external communications, and sales teams to align marketing efforts. Budget management: Participate in managing the digital marketing budget and optimizing spending to maximize ROI. Training and management: Contribute to the digital upskilling within the company, primarily for members of the marketing and communications team.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance indicators: Conversion rate and new customer acquisition. ROI of digital marketing campaigns. Growth in audience and engagement on social media. Increased website traffic.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer: Permanent contract, competitive salary. If you are already registered as a candidate</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile: Job Requirements: Education: Master's degree (Bac+5) in Marketing, Communication, or Digital Marketing. Professional Experience: 5-10 years of experience in a similar role. Knowledge and Skills: In-depth knowledge of digital marketing channels and tools (Google Analytics, Google Ads, Facebook Ads, etc.). Mastery of SEO and SEM techniques. Ability to analyze data and extract insights to optimize campaigns. Knowledge of content management platforms and CRM tools. Project management and budget management skills. Excellent command of IT tools and marketing software. Attitudes and Behaviors: Creativity and innovative thinking. Analytical mindset and meticulous execution. Strong interpersonal skills and ability to work in a team. Autonomy and proactivity. Curiosity and openness to new technologies. Excellent written and oral communication skills. Strong organizational and time management skills.</font></font></p>

<p>As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders both suppliers and customers. We are currently looking for a Customer Service Representative (English Speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers. This position follows a hybrid work model from our office based in Casablanca . Your main responsibilities will include:<br>Managing the Order-to-Invoice process,<br>Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),<br>Order management and backlog monitoring,<br>Handling and responding to customer requests and backlog changes,<br>Coordinating with internal departments such as Sales and Logistics,<br>Ensuring On-Time Delivery in line with customer and company targets,<br>Driving customer satisfaction and process efficiency.</p><p><strong>Desired Candidate Profile</strong></p><p>Proficiency in English<br>Solid knowledge of Microsoft Office , especially Excel (intermediate to advanced),<br>Previous experience in Customer Service ,<br>Excellent communication and coordination skills,<br>A customer-focused mindset,<br>Strong team player.</p>

<br>About the Role:<br>If you love our brands and products and understand the mission of bringing joy and indulgence to our consumers, this role can interest you! As a Brand Manager, you will significantly contribute to growing market share and competitively positioning our brands. You will be developing strategies for Brand(s) by developing and implementing ideas and projects. You will aim high and achieve goals together with your team.<br>Main Responsibilities:<br>Marketing Strategic Planning<br>Support the Senior Brand Manager in developing the annual brand plan, including objectives, volumes, sales mix, P&amp;L and activity plans, based on market, competitor and consumer insights.<br>Manage the brand budget and monitor investment effectiveness.<br>Monitor business performance, identify risks and opportunities, and contribute to forecasts and corrective action plans.<br>Advertising, Media and Consumer Engagement<br>Shape and implement the activity grid in coordination with Regional teams, ensuring timely and high-quality execution.<br>Manage creative and media agencies across campaign development, media planning and consumer promotions.<br>Monitor media and digital campaign performance and recommend optimizations.<br>Identify relevant consumer trends, platforms and activation opportunities.<br>Evaluate agency performance against quality, timing and budget requirements.<br>Ensure consistency with brand positioning, guidelines and communication strategy across all consumer touchpoints.<br>Ensure compliance with applicable legal requirements.<br>Portfolio, Innovation and Business Development<br>Monitor brand performance across sales, volumes, gross margin and marketing contribution.<br>Manage packaging, labelling and portfolio development projects.<br>Assess brand positioning and portfolio performance versus competition.<br>Identify and evaluate opportunities across new products, segments and categories, including business-case development.<br>Coordinate the development, launch and post-launch evaluation of approved innovations.<br>Research and Market Analysis<br>Monitor sales, market and consumer KPIs, translating insights into clear recommendations and action plans.<br>Support research projects to assess brand health, consumer behaviour, product preferences and promotional effectiveness.<br>Project Management and Cross-Functional Collaboration<br>Lead assigned brand projects and campaigns, coordinating stakeholders, timelines and deliverables to ensure timely execution.<br>Collaborate with Sales, Trade Marketing, Demand Planning, Finance, Supply Chain, Media, Research, Regional Marketing, Legal, Procurement and the NAF General Manager.<br>About You:<br>• Master s degree in Marketing, communication or sales<br>• 3 to 5 years of experience in Marketing<br>• Previous experience as Assistant Brand Manager, Junior Brand Manager, or equivalent marketing role, with exposure to brand planning, campaign execution, budget management, and cross-functional projects<br>• Experience in FMCG or consumer goods in North African markets or similar emerging markets<br>•<br>Advanced Excel and PowerPoint; proficiency with Microsoft Copilot or similar generative AI tools; NielsenIQ knowledge; SAP is a plus<br>• Fluency in English, French and Arabic<br>What We Offer:<br>Careers with caring built in - discover our benefits here .<br>About Ferrero:<br>Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com .<br>DE&amp;I at Ferrero:<br>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.<br>

<p>Principal Accountabilities Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer satisfaction. Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization. Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders. Maintain accounts by providing customer service on orders. Other maintenance tasks include: tracking shipments, maintaining orders, managing backlog, expediting orders and trouble-shooting. Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory. Providing after-sales service by ensuring the products arrival at the customer location in a timely fashion. Manage and sell to assigned accounts in assigned territory. Quote to customer specifications and needs on Arrow's entire line card. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.</p> <p>Job Complexity Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience Completes work under moderate supervision Likely to act as an informal resource for colleagues with less experience Identifies key issues and patterns from partial/conflicting data Takes a broad perspective to problems and spots new, less obvious solutions</p><p><strong>Desired Candidate Profile</strong></p><p>Experience / Education Typically requires a 2 year degree and 3 5 years of experience or High school graduate with equivalent related experience. May require specific certifications.</p>

<p><b>Job Description</b></p><p><br></p><p>&nbsp;Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You ensure quality in the factory and are responsible for meeting quality targets. You are fully responsible for the people, machinery and the identification and elimination of quality losses and problems in the department. You grow your team s capabilities and coordinates departmental activities in accordance with corporate standards, local requirements and ISO standards. In this role, you report directly to the plant manager with dotted line responsibility to corporate quality. How you will contribute You will ensure that all quality objectives, goals and targets in the factory (including regional and global commitments) are met. You will develop and track your department s budget and eliminate losses. With your team, you will conduct regular plan-do-act-check assessments to plan how targets will be met, executing the plan and periodically checking and taking action to stay on track. In addition, you will ensure that there is strict adherence with all appropriate laws, food safety quality standards and consumer requirements of all manufactured products and manage crisis situations internally and externally in ways that support the company s image, policies and business. As a people leader, you are responsible for recruitment and structuring of the department to ensure there are sufficient resources to deliver on plant objectives, set and assess performance goals, and coach and mentor team members. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Relevant experience (operations, quality and/or R&amp;D) Project management and managing multiple priorities Commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology and training and coaching technical material Communicating effectively and leading cross-functional teams Statistical processes and problem-solving techniques Working with external manufacturing suppliers to ensure compliance to our policies and procedures and technical vendors to support compliance Working with customers on quality related issues More about this role What you need to know about this position: 1. Leading quality agenda -Top management representative for quality and food safety -Primary responsibility for developing quality agenda for the, getting buy in from stakeholders and assurance of objectives fulfilment -Promotion of consumer inspired quality culture across the plant -Make sure that QFS management system is operationnel and conform vs requirement (Iso , QCMS ,) and liaise with top management if isn t the case 2. Quality and food safety management system -Primary responsibility for developing, maintaining and optimizing quality and food safety management system &amp; lead of FS team on site in accordance with legal, corporate and certification requirements. -Participation in internal audits and gap assessments on site. -Coordinating corporate and certification audits on behalf of plant management -Active participation in networking, benchmarking and sharing learning and best practices between sites across EEMEA region -Reviewing and agreement of all new projects on site before their final approval, supporting project leaders in meeting legal and corporate requirements 3. Assurance of product quality and food safety -Key support to production in assurance of product quality and food safety. -Final decision maker for go/not go in case of product deviation from specification 4. Dealing with authorities -Primary contact for food safety/health authorities in case of consumer complaints and planed/unplanned inspections 5. Handling customer and consumer complaints/internal product nonconformities -Leading investigation and acting as a primary point of contact in case of sensitive/significant complaints; assurance of efficient complaints handling in all other cases. -Assurance of investigation of internal nonconformities, root cause analysis, planning and fulfilment of corrective and preventive actions, assessment of their efficiency 6. IL6S -Acting as a quality pillar leader when implementing IL6S and iQS on site, support to all other pillar leads 7. Supplier development -Active participation in the program of local supplier development 8. People management -Development and coaching of quality employees to fully unleash their potential -Leading quality programs/projects/events to increase quality awareness and commitment across the plant Job specific requirements: Higher diploma in Food process Engineering , Micro, chemical, technological or quality management education Proficient English skills Proficient English skills Good knowledge of biscuits technological process Good knowledge of ISO 9001, FSSC22000, PAS96 requirements Expert knowledge of legal and corporate requirements to products quality and food safety Advanced PC user (Microsoft Word, Excel, Power Point, Internet Explorer, Microsoft Outlook) Qualified internal auditor of Quality and Food safety management system Qualified supplier auditor/developer No Relocation support available Business Unit Summary Mondel z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. Mondel z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Supply Chain Quality Assurance Product Quality, Safety and Compliance</p><p><strong>Desired Candidate Profile</strong></p><p>Higher diploma in Food process Engineering , Micro, chemical, technological or quality management education Proficient English skills Proficient English skills Good knowledge of biscuits technological process Good knowledge of ISO 9001, FSSC22000, PAS96 requirements Expert knowledge of legal and corporate requirements to products quality and food safety Advanced PC user (Microsoft Word, Excel, Power Point, Internet Explorer, Microsoft Outlook) Qualified internal auditor of Quality and Food safety management system Qualified supplier auditor/developer</p>