Jobs in Morocco
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Jobs Found
LEONI Wiring System Egypt S.A.E
Tunisia - Tunis
<p>Defines/generates/adjusts the RfQ and Detailed Production Concept to LOS until the end of the Project (GW10 - GW70) - Ensures an interface with the Production Calculation team during the RfQ-Phase to align the Production related inputs (e.g. Capex, Efficiency E3 and Ramp up costs, etc.) to the Business Plan (BP) - Consults the capacity planning expert regarding the latest available equipment to have the best optimized Capex planning - Co-ordinates and plans the Release of the RfQ and Detailed Production Concept - Initiates and drives a request for a deviation to LOS that is planned in the Production Concept - Updates and releases again the Detailed Production Concept when the concept is changed or when a Project is re-initiated - On request, optimizes and maintains the Detailed production concept after project implementation for model year or volume changes - Highlights to the Product Line Management team any requirement or process not covered within the existing LOS and where a new standard or a change to an existing standard is required - Attends the regular Launch team meetings and delivers on assigned open items in the Work Packages - Sets and supports the equipment installation plan during the project implementation phase and ensure no unplanned deviation to LOS related to the Production concept - Supports the central team in defining the new/update to the standard</p><p><strong>Desired Candidate Profile</strong></p><p>University degree Field of Study: Technical/Scientific Experience: 2 year of experience are appreciated Language : French & English IT: Microsoft Office Social competences: Communication, social & intercultural sensitivity, change management, target & result orientation, motivation & resilience, self-organization, conflict management, teamwork Pofessional Skills: Capacity Management / Harness manufacturing / Production concept development / Manufacturing Processes / Production Engineering / Manufacturing Concepts / Project Tracking and Reporting / Project Planning / Project Management Methodology</p>
LEONI Wiring System Egypt S.A.E
Tunisia - Tunis
<p>Manages the ordering and release of the rework tool, handy tool, clip gun, etc. during product changes and new introduction (Change Management & Project Management)</p><p>Acts as the interface between production engineer and supplier for any new designed tool</p><p>Installs and supports in releases of process for foaming tool, moulding tool and all other innovated tooling (application of robot, AGV, VR glass, etc.)</p><p>Creates Maintenance Working Instructure for all kinds of tools and makes sure Maintenance team is trained and coached</p><p>Performs activities in order to establish setup parameters and keep figures into system for necessary tools</p><p>Manufactures and/or coordinates service provider to delivery auxiliary tools and fixtures as well as non-standard equipment</p><p>Performs specific activities for construction and modification of assembly facilities according to requirements (standards) during product changes and new introduction (Change Management & Project Management) according to the process flow and plan</p><p>Defines and setups the spare parts database with all required information and orders initial spare parts</p><p>Implements lessons learned, best practice and actively shares the information within the Production Management network and country plants</p><p>Creates and reviews Tooling preparation local work instruction and training for Production Maintenance team regarding tools</p><p>Monitors the traceability of ordered tools, the material status needed for material configuration tests and validation</p><p>Ensures support for the execution of technical changes based on drawing requirement, QM requirement etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level: Technical University Degree</li><li>Language: English & French</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>
LEONI Wiring System Egypt S.A.E
Tunisia - Tunis
<p>Performs handling of numerical controlled production machines, Instruments and their set up for part shaping via chip-forming process within the area of responsibility according work instructions</p><p>Ensures requested quality of the produced/manufactured parts through:</p><ul><li>Being aware of the specific quality requirements</li><li>Self-control after completing own work/working step</li><li>Visual control of the completed work</li><li>Identification of defect parts or parts with suspected presence of defects, their detention, identification and immediate processing of information accordingly</li></ul><p>Maintains appropriate process relevant documentation</p><p>Checks and ensures proper use and handling of the equipment, tools and materials (incl. visual control)</p><p>Performs complete evaluation of produced parts in required range</p><p>Records and documents measured parameters within the relevant software and paper documentation</p><p>Handles other machinery and Instruments used at the work station, i.e. parameter measuring devices, band saw, lathe etc. and other manual works during chip-forming process, i.e. grinding, cutting, drilling etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>BTS in Mechanical / Mechatronics / Electromechanical</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>
Tunisia - Tunis
<p>We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent . You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.</li><li>Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent system effectively.</li><li>Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.</li><li>Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li>Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.</li><li>Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.</li><li>Maintain accurate and up-to-date account information in the CRM.</li><li>Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or equivalent experience in Account Management, Customer Success, or a related field. 2 4 years of experience in account management or client relationship roles , preferably in SaaS or technology-based companies. Proven experience with ticketing systems and live chat support. Fluent in French & English (spoken and written). Strong communication, organization, and problem-solving skills. Proactive, customer-focused mindset with the ability to manage multiple priorities.</p>
LEONI Wiring System Egypt S.A.E
Tunisia - Tunis
<p>Company Description LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world . Job Description - Manages and supervises the Industrial Engineering org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Industrial Engineering on plant level - Manages the coordination and evaluation of time analysis for production processes in order to identify time bottlenecks and improve efficiency - Manages the coordination and evaluation of line balancing analysis ensuring optimization of production processes Qualifications and Experience Level of Education: University degree Branch Of Study: Technical (Mechanical, Electrical, etc.) / Industrial Engineering / Quality / Supply Chain / Management etc Experience: 5 years of experience in the automotive industry Language: French, English Social competences: Communication /Social & intercultural sensitivity / Change management /Target & resultorientation/ Motivation & resilience /Self-organization /Conflict management / Teamwork Professional competences: Inventory Management / Inventory Positioning/ Kanban / Pull Scheduling/ Labeling / Materials Handling / Packaging / Warehouse Management Systems / Materials Replenishment / Shipping Documents / Vendor-Managed Inventory Additional Information Interested? Apply now All jobs People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in Technical (Mechanical, Electrical, etc.) / Industrial Engineering / Quality / Supply Chain / Management etc.</li><li>5 years of experience in the automotive industry.</li><li>Language: French, English</li><li>Social competences: Communication / Social & intercultural sensitivity / Change management / Target & result orientation / Motivation & resilience / Self-organization / Conflict management / Teamwork</li><li>Professional competences: Inventory Management / Inventory Positioning/ Kanban / Pull Scheduling/ Labeling / Materials Handling / Packaging / Warehouse Management Systems / Materials Replenishment / Shipping Documents / Vendor-Managed Inventory</li></ul>
Tunisia - Tunis
<p> <strong>About Vneuron and Reis RCS</strong> </p>
<p> <strong>Vneuron</strong> is a leading RegTech company at the forefront of transforming financial crime compliance. Our advanced solution, <strong>Reis RCS</strong>, streamlines risk management, enhances AML and sanctions screening, and ensures regulatory compliance through real-time monitoring, AI-powered risk detection, and seamless case management.</p>
<p>In 2025, Vneuron earned recognition as one of the <strong>Top Innovators in the FinCrimeTech50</strong>, was awarded <strong>Best Compliance as a Service Solution</strong> award at the <strong>RegTech Insight Awards Europe</strong>, and was named to the <strong>AIFinTech100 2025</strong> list. For the fourth consecutive year, weve been honored in the <strong>RegTech100</strong>, a global list of the most innovative companies in the industry.</p>
<p>At <strong>Vneuron</strong>, were shaping the future of compliance and financial crime prevention. Join us in making a real impact in the world of RegTech.</p>
<p> <br> <strong>Our Culture & Values</strong> </p>
<p>Vneuron puts the development of its team at the heart of its priorities. We provide a <strong>pleasant and comfortable work environment.</strong> Our organizational structure is <strong>flat</strong> and <strong>collaborative,</strong> and our management is <strong>available </strong>and <strong>present.</strong> </p>
<p>We invite you to be part of a passionate and committed <strong>young</strong> team who values respect and sharing spirit. You will be surrounded by highly <strong>skilled technical and functional experts</strong> willing to guide you to evolve in all aspects of your career.</p>
<p>We believe that every person is unique and special. Thus, we provide <strong>attentive and active listening to your ideas</strong> and propositions as we believe that you will have an essential role in achieving our next milestone and shaping the future of Vneurons value proposition.</p>
<p> <strong> <br>THE ROLE<br> </strong>The Legal, Risk & Compliance Lead is a strategic leadership position at the core of Vneuron's governance. You drive the company's legal and compliance strategy, guide high-stakes regulatory decisions, and represent Vneuron with authorities, clients, and partners. This role requires a dual posture: architect of internal compliance and operational legal counsel, within a fast-growing international RegTech environment.</p>
<p> <strong> <br>KEY RESPONSIBILITIES</strong> </p>
<p> <strong>1. Compliance & Risk Strategy</strong> </p>
<ul> <li> <p>Define and drive the group-wide compliance strategy</p> </li> <li> <p>Identify, assess, and arbitrate high-impact compliance risks</p> </li> <li> <p>Oversee the risk map and ensure its continuous update</p> </li> <li> <p>Design and evolve compliance tools, internal controls, and policies</p> </li> <li>Lead national and international regulatory monitoring; anticipate impacts and propose adaptation plans</li> <li>Manage relationships with regulatory authorities as the company's primary contact</li> <li>Establish and promote a strong ethical culture within Vneuron</li> </ul>
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<p> <strong>2. Reporting, Governance & Committees</strong> </p>
<ul> <li>Build and lead compliance and risk reporting for internal governance (Executive Committee, governance bodies)</li> <li>Lead periodic internal and client-facing compliance reports</li> <li>Chair or co-lead governance, risk, and compliance committees</li> <li>Ensure traceability and documentation of compliance activities</li> </ul>
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<p> <strong>3. Legal, Contractual & Advisory</strong> </p>
<ul> <li>Secure the legal and compliance workstream in tenders: review of RFPs and RFIs, completion of client and prospect compliance and security questionnaires, qualification of requested commitments, and contractual Go/No-Go arbitration</li> <li>Lead drafting, review, and negotiation of strategic contracts (sales, partnerships, SaaS)</li> <li>Oversee contractual obligations and sensitive client relationship management</li> <li>Act as the go-to legal counsel for all departments (product, sales, technical, finance)</li> <li>Drive Vneuron's compliance with its own regulatory obligations: GDPR and data protection, ICT third-party service provider obligations under DORA, AI system provider obligations under the AI Act, and information security</li> </ul>
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<p> <strong>4. Leadership & Function Building</strong> </p>
<ul> <li>Contribute to the structuring and development of the compliance/legal function in line with company growth</li> <li>Work closely with the Executive Committee on regulatory matters</li> </ul>
<p> <strong> <br>Education</strong> </p>
<ul> <li>Master's degree in Law</li> <li>A dual legal and technical/financial/risk management background is a strong asset</li> </ul>
<p> <strong> <br>Experience</strong> </p>
<ul> <li>A minimum of 8 years of experience in business law, contract law or compliance, gained in-house, in private practice, or in software publishing</li> <li>Significant exposure to multi-jurisdictional environments (Europe, Africa, MENA)</li> <li>Proven experience managing regulatory authorities and institutional clients</li> <li>Experience conducting complex contractual negotiations</li> </ul>
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<p> <strong>Skills & Qualities</strong> </p>
<ul> <li>Working command of the frameworks applicable to a software vendor serving financial institutions: GDPR, DORA as an ICT third-party service provider, the AI Act as an AI system provider, and information security standards such as ISO 27001</li> <li>Sound understanding of the AML/CFT and sanctions environment our clients operate in; hands-on AML/CFT subject-matter expertise is not expected for this role</li> <li>Strategic thinking, ability to synthesize, and decision-making under pressure</li> <li>Excellent communicator, able to simplify complex topics for varied audiences</li> <li>Rigorous, autonomous, and discreet in handling sensitive matters</li> <li>Comfortable with AI tools and RegTech technologies for monitoring and documentation</li> <li>French/English bilingualism required; Arabic or a third language is a plus</li></ul>
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Tunisia - Tunis
<p>Implements LEONI Operating System in Production Facility - Performs activities in order to establish parameters for production equipment during product changes and new introduction - Performs activities in order to establish and document local work instructions regarding the machine operating method - Coaches and trains Production Maintenance team regarding Equipment Maintenance - Supports Production Maintenance team to solve critical and-or rare problems with equipment and manages unplaned downtime and Lessons Learned to improve downtime on country level - Coordinates and performs activities for the order and commissioning of production equipment in close relations with other departments - Drives improvement initiatives regarding setup time, scrap, rework etc. - Gives input for maintenance plan creation - Manages equipment including receiving, installation guideline/WI, lead/coordination equipment release, Finished Goods booking in system and tracking - Defines the spare parts stock level for all equipment and applicators</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University Degree<br>Language : Fluent in English<br>Experience: Min 3 years in Production Technology or similar activity<br>Communication<br>Social & intercultural sensitivity<br>Change management<br>Target & result orientation<br>Motivation & resilience<br>Self-organization<br>Conflict management<br>Teamwork</p>
EcoVadis
Tunisia - Tunis
<p>We are searching for an individual or an organization based in Africa (Algeria, Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo (Republic), Democratic Republic of Congo (D. R. C), Cote d'Ivoire, Djibouti, Gabon, Guinea, Madagascar, Mali, Mauritania, Morocco, Niger, Senegal, Togo and Tunisia) with a social compliance background to work with our Client Services team on a freelance or consultancy basis (part-time) and help us effectively collaborate with and service a diverse portfolio of clients and their suppliers in the aforementioned countries. With a workers rights and supplier engagement background, and a keen interest and capacity for the use of technology, we are looking for a candidate that will engage with workers, suppliers and brands in the aforementioned countries to drive meaningful impact. Working with the Client Services team, they will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the platform usage, engaging with workers and promoting participation, managing grievance cases, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe. If the role sounds like a good fit for you, we d love to hear from you.</p><p>What you ll do:</p><ul><li>Lead the deployment of digital worker voice programs in workplaces in French Speaking African Nations.</li><li>Lead supplier platform training and technical support</li><li>Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands</li><li>Be available for investigation and remediation support if requested by brands</li><li>Support the development and updating of supplier and worker onboarding materials</li><li>Own regular communication with supplier management - from program introduction to status check-ins</li><li>Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment</li><li>Gather client and supplier feedback and ideas to inform platform advancements</li></ul><p><em>Note: Each project has its unique scope of work. Not all the responsibilities listed above will be needed for every project assigned. The scope of work will outline the specific responsibilities needed.</em></p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Your preferred profile:</p><ul><li>Social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights</li><li>5+ years experience working within the global supply chain industry, delivering social or labour impact projects</li><li>Excellent communication skills, both oral and written, in both English and French is required.</li><li>Organized, conscientious and accountable</li><li>Experience in customer / client services and delivery</li><li>Occasional travel nationally may be required</li></ul><p>What sets you apart:</p><ul><li>Understanding of labour, human and community rights issues in global supply chains</li><li>Knowledge and experience in community relations, corporate social responsibility programs</li><li>Experience with adopting new technology and train others to do the same</li><li>Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects</li><li>Passion for equality and safe workplaces</li><li>Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX) is a plus</li></ul><p>If you are interested, please submit your resume, cover letter along with your proposed rates.</p>
Tunisia
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<span>Mindrift is looking for highly skilled Vibecode specialists to join the Tendem project (https://tendem.<br>ai/) and drive specialized data scraping workflows for real-world use cases.<br> Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows for real-world applications.<br> In this role, you'll apply your expertise in web scraping, data extraction, and data processing to deliver accurate, reliable, and high-quality results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing tools such as Apify, OpenRouter, and other technologies, alongside your own technical expertise and approaches.<br> Key Responsibilities Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage available tools and custom workflows to accelerate data collection, validation, and task execution while meeting defined requirement.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Educational qualifications At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong technical foundation and practical experience with scripting, automation, and data extraction workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with modern development tools and technologies, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Technical Skills (Essential) Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Additional requirements Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
Tunisia
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as an E-Commerce Landing Page Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Build and maintain landing pages in Makaira using existing page-builder elements; Structure and enrich page content — copy, images, video — within approved templates; Set up each page around its goal: clear hierarchy, deliberate above-the-fold choices; Turn briefs from marketing and category management into finished, publishable pages; Write and adjust German microcopy — headlines, button labels, short supporting text; Keep up with evolving tools and technology in the e-commerce content space.<br> What you need to succeed in this role: Excellent German skills (C1 for both spoken and written) and Intermediate English (B2); At least 6 months of hands-on experience in e-commerce content management, copywriting, or landing page creation; Experience working with e-commerce platforms (e.<br>g. Shopify, Magento, Makaira, or similar); Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Structured and organized working style; Hands-on mentality with a quick, sharp grasp of new tools; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive E-Commerce Landing Page Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3HN</span> </div>
Tunisia
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.</p><br><br>Job Description<br><br><p>Purpose</p><br><p>Describe the primary goals, objectives or functions or outputs of this position.</p><br><p>Business Development Manager (BDM) represents the Facial Aesthetics product portfolio to targeted aesthetic customers within a designated geographical area. Responsible for creating product acceptance and enhancing portfolio growth through business development activities. The BDM provides technical product and procedure expertise as well as competitive product differentiation. Assigned sales goals are obtained through creative, consultative selling and implementation of the U.S. Sales/Marketing plan.</p><br><p>Responsibilities</p><br><p>List up to 10 main responsibilities for the job. Include information about the accountability and scope.</p><br><ul><li>The Business Development Manager leverages resources to accelerate the adoption and sales growth of the Facial Aesthetics portfolio which includes for BOTOX® Cosmetic, JUVEDERM® Collection of fillers, and Kybella® brands. Synergistically works and coordinates activities with other Allergan Aesthetics cross portfolio partners and support teams. Complies with required reporting, requests, and compliance policies.</li></ul><br>Qualifications<br><br><p>Qualifications</p><br><p>List required and preferred qualifications (up to 10). Include education, skills and experience.</p><br><ul><li>Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required.</li><li>Minimum of 3+ years of sales experience required with business to business to consumer (B2B2C) sales experience preferred</li><li>Experience and knowledge of general marketing principles and concepts within the healthcare environment. Experience and knowledge of inner workings of a physicians practice</li><li>Valid driver’s license</li><li>Strong business acumen and analytical skills. Proven record of driving sales execution. Effective consultative support. Strong problem solving and resolution skillset. Ability to develop key strategies and execute.</li><li>Strong communication and presentation skills, both verbal and written. Strong contract and negotiating skills. Financial and budgetary experience.</li><li>Ability to travel and be in the field four days a week</li><li>Ability to lift 50 lbs.</li><li>Proficiency on excel, word, power point and other software skills</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</li><li>This job is eligible to participate in our short-term incentive programs. </li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
Vneuron Risk & Compliance
Tunisia
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About the job Legal, Risk & Compliance Lead
<p><strong>About Vneuron and Reis RCS</strong></p><br>
<p><strong>Vneuron</strong> is a leading RegTech company at the forefront of transforming financial crime compliance. Our advanced solution, <strong>Reis RCS</strong>, streamlines risk management, enhances AML and sanctions screening, and ensures regulatory compliance through real-time monitoring, AI-powered risk detection, and seamless case management.</p><br>
<p>In 2025, Vneuron earned recognition as one of the <strong>Top Innovators in the FinCrimeTech50</strong>, was awarded <strong>Best Compliance as a Service Solution</strong> award at the <strong>RegTech Insight Awards Europe</strong>, and was named to the <strong>AIFinTech100 2025</strong> list. For the fourth consecutive year, weve been honored in the <strong>RegTech100</strong>, a global list of the most innovative companies in the industry.</p><br>
<p>At <strong>Vneuron</strong>, were shaping the future of compliance and financial crime prevention. Join us in making a real impact in the world of RegTech.</p><br>
<p><br><strong>Our Culture & Values</strong></p><br>
<p>Vneuron puts the development of its team at the heart of its priorities. We provide a <strong>pleasant and comfortable work environment.</strong> Our organizational structure is <strong>flat</strong> and <strong>collaborative,</strong> and our management is <strong>available </strong>and <strong>present.</strong></p><br>
<p>We invite you to be part of a passionate and committed <strong>young</strong> team who values respect and sharing spirit. You will be surrounded by highly <strong>skilled technical and functional experts</strong> willing to guide you to evolve in all aspects of your career.</p><br>
<p>We believe that every person is unique and special. Thus, we provide <strong>attentive and active listening to your ideas</strong> and propositions as we believe that you will have an essential role in achieving our next milestone and shaping the future of Vneurons value proposition.</p><br>
<p><strong><br>THE ROLE<br></strong><span>The Legal, Risk & Compliance Lead is a strategic leadership position at the core of Vneuron's governance. You drive the company's legal and compliance strategy, guide high-stakes regulatory decisions, and represent Vneuron with authorities, clients, and partners. This role requires a dual posture: architect of internal compliance and operational legal counsel, within a fast-growing international RegTech environment.</span></p><br>
<p><strong><br>KEY RESPONSIBILITIES</strong></p><br>
<p><strong>1. Compliance & Risk Strategy</strong></p><br><ul><li><p>Define and drive the group-wide compliance strategy</p><br></li><li><p>Identify, assess, and arbitrate high-impact compliance risks</p><br></li><li><p>Oversee the risk map and ensure its continuous update</p><br></li><li><p>Design and evolve compliance tools, internal controls, and policies</p><br></li><li><span>Lead national and international regulatory monitoring; anticipate impacts and propose adaptation plans</span></li><li><span>Manage relationships with regulatory authorities as the company's primary contact</span></li><li><span>Establish and promote a strong ethical culture within Vneuron</span></li></ul> <p><strong>2. Reporting, Governance & Committees</strong></p><br>
<ul><li><span>Build and lead compliance and risk reporting for internal governance (Executive Committee, governance bodies)</span></li><li><span>Lead periodic internal and client-facing compliance reports</span></li><li><span>Chair or co-lead governance, risk, and compliance committees</span></li><li><span>Ensure traceability and documentation of compliance activities</span></li></ul> <p><strong>3. Legal, Contractual & Advisory</strong></p><br>
<ul><li><span>Secure the legal and compliance workstream in tenders: review of RFPs and RFIs, completion of client and prospect compliance and security questionnaires, qualification of requested commitments, and contractual Go/No-Go arbitration</span></li><li><span>Lead drafting, review, and negotiation of strategic contracts (sales, partnerships, SaaS)</span></li><li><span>Oversee contractual obligations and sensitive client relationship management</span></li><li><span>Act as the go-to legal counsel for all departments (product, sales, technical, finance)</span></li><li><span>Drive Vneuron's compliance with its own regulatory obligations: GDPR and data protection, ICT third-party service provider obligations under DORA, AI system provider obligations under the AI Act, and information security</span></li></ul> <p><strong>4. Leadership & Function Building</strong></p><br>
<ul><li><span>Contribute to the structuring and development of the compliance/legal function in line with company growth</span></li><li><span>Work closely with the Executive Committee on regulatory matters</span></li></ul>
<p><strong><br>Education</strong></p><br>
<ul><li><span>Master's degree in Law</span></li><li><span>A dual legal and technical/financial/risk management background is a strong asset</span></li></ul>
<p><strong><br>Experience</strong></p><br>
<ul><li><span>A minimum of 8 years of experience in business law, contract law or compliance, gained in-house, in private practice, or in software publishing</span></li><li><span>Significant exposure to multi-jurisdictional environments (Europe, Africa, MENA)</span></li><li><span>Proven experience managing regulatory authorities and institutional clients</span></li><li><span>Experience conducting complex contractual negotiations</span></li></ul> <p><strong>Skills & Qualities</strong></p><br>
<ul><li><span>Working command of the frameworks applicable to a software vendor serving financial institutions: GDPR, DORA as an ICT third-party service provider, the AI Act as an AI system provider, and information security standards such as ISO 27001</span></li><li><span>Sound understanding of the AML/CFT and sanctions environment our clients operate in; hands-on AML/CFT subject-matter expertise is not expected for this role</span></li><li><span>Strategic thinking, ability to synthesize, and decision-making under pressure</span></li><li><span>Excellent communicator, able to simplify complex topics for varied audiences</span></li><li><span>Rigorous, autonomous, and discreet in handling sensitive matters</span></li><li><span>Comfortable with AI tools and RegTech technologies for monitoring and documentation</span></li><li><span>French/English bilingualism required; Arabic or a third language is a plus</span></li></ul>
<p><strong><br>WHAT WE OFFER</strong></p><br>
<ul><li><span>A leadership role with direct visibility on company strategy</span></li><li><span>The opportunity to build and structure a legal and compliance function with international scope</span></li><li><span>A collaborative, agile, and international work environment</span></li><li><span>Exposure to varied and stimulating regulatory contexts (Europe, Africa, MENA)</span></li><li><span>Competitive compensation package and healthcare coverage for you and your family</span></li><li><span>Real growth and career development opportunities within a fast-expanding group</span></li></ul>
<p><strong><br>YOUR NEXT STEPS</strong></p><br>
<p>If you have the ambition to take on a high-impact role in a fast-growing RegTech environment, while capitalizing on your expertise and sense of responsibility, this role is for you.</p><br>
<p><strong><br>Apply now and become the next Spark!</strong></p><br>
<p>Follow us on LinkedIn to learn more about the Spark team and our solutions.</p><br> <br>
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LEONI Wiring System Egypt S.A.E
Tunisia - Tunis
<p>Supports leaders in designing the employee strategy for their respective area of responsibility. Acts as HR Business Partner to assigned area of responsibility in HR related matters. Acts as an interface to all HR departments for HR-related topics. Organizes the relevant information for Annual Salary Increase, personnel planning as FTE and personnel costs. Supports strategic workforce planning. Assigns the personnel selection process internally and externally to HR recruiting and supports contract negotiations and the onboarding process if necessary. Transmits future staffing requirements to HR Recruiting for further processing. Communicates and coordinates HR related topics for the respective leader or area. Supports the talent management and successor planning. Supports the leader within the salary change process and with personnel development measures. Submits exit support for further execution. Coaches and consults the respective leaders on leadership, competency management and team development. Supports the valuation of future business needs and consults on HR related measures. Supports deployment of HR processes and guidelines.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications and Experience</h2>
<p>Level of Education: University Degree</p>
<p>Branch Of Study: Management / Human Resources / Marketing / Communication / Commerce</p>
<p>Experience : 1 year in the automotive industry is appreciated</p>
<p>Language : French & English</p>
<h2>Social competences:</h2>
<ul>
<li>Communication</li>
<li>Social & intercultural sensitivity</li>
<li>Change management</li>
<li>Target & result orientation</li>
<li>Motivation & resilience</li>
<li>Self-organization</li>
<li>Conflict management</li>
<li>Teamwork</li>
</ul>
<h2>Professional competence:</h2>
<ul>
<li>Assessment centers</li>
<li>Candidate testing / interview techniques</li>
<li>Employee onboarding</li>
<li>Executive Search</li>
<li>Job analysis</li>
<li>Job Fairs</li>
<li>Recruitement design, planning and management</li>
</ul>
LEONI Wiring System Egypt S.A.E
Tunisia - Tunis
<p>Manages and supervises the Warehouse Management org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Warehouse Management on country level - Ensures the completeness of activities (unloading, reception, labeling, storage, handling picking, sequencing, loading and shipping) inside the Raw Material/Semi-Finished/Finished Goods warehouse - Ensures good management of the technical equipment used in the warehouse, while safety rules are respected - Ensures the accuracy of stocks within the warehouse</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications and Experience</h2>
<p>Education : University Degree</p>
<p>Experience : Min 5 years in SCM</p>
<p>Languages : Frensh and English</p>
<h2>Functional / Professional :</h2>
<ul>
<li>Inventory Management</li>
<li>Inventory Positioning</li>
<li>Kanban / Pull Scheduling</li>
<li>Labeling</li>
<li>Materials Handling</li>
<li>Packaging</li>
<li>Warehouse Management Systems</li>
<li>Materials Replenishment</li>
<li>Shipping Documents</li>
<li>Vendor-Managed Inventory</li>
</ul>
<h2>Method :</h2>
<ul>
<li>Escalation Procedures</li>
<li>Value Stream Mapping</li>
<li>Performance Indicators</li>
<li>Performance Measurement</li>
<li>Push Systems</li>
<li>Waste Control Procedures</li>
<li>Problem Solving Techniques</li>
<li>Continuous Improvement Techniques</li>
<li>Presentation Skills</li>
<li>Standards and Procedures</li>
</ul>
LEONI Wiring System Egypt S.A.E
Tunisia - Tunis
<p>Ensures implementation of VCM standards within the country organisation. Trains country organization and offers technical support on the VCM processes and tools. Supports for logistics assessments in country VCM organization to monitor the adherence to the standards. Supports for management of central learning platform for logistics related processes. Monitors, analyzes and reports country inventories. Coordinates country inventory budget and forecasting process. Shares inventory reduction best practices and leads inventory workshops within the country. Identifies performance deviations based on the KPIs and organizes root cause analysis meetings. Supports definition of global VCM standards. Coordinates material committee focusing on accuracy, excess and obsolete inventory.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineer degree [Industrial engineering Logistics engineering - Technical engineering]</li><li>Master in logistics</li><li>Language: English C1 & French C1</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>
International Organization for Migration
Tunisia - Tunis
<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope Under the overall supervision of the Deputy Chief of Mission (DCoM) and the direct supervision of the Programme Support & Donor Liaison Officer, the Senior Programme Associate Programme Development Support Unit (PDSU), will be responsible and accountable for contributing to the identification, design and development of new programmes and projects for the International Organization for Migration (IOM) Libya, including support related to the Benghazi Sub-Office. The role will support needs assessments, data analysis, stakeholder consultations, concept notes and proposals, ensuring alignment with donor priorities and IOM Libya strategic objectives. The Senior Programme Associate Programme Development Support Unit (PDSU) will also support project cycle management, reporting, donor liaison, programme/resource management functions, knowledge management, compliance documentation and technical support to programme units, including on relevant corporate tools such as Project Information and Management Application (PRIMA) and institutional frameworks such as the Strategic Results Framework (SRF).</p><p>Required Qualifications and Experience</p><p>Education Bachelor s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, Public Administration, Business Administration, Economics or a related field from an accredited academic institution with five years of relevant professional experience; or, High School diploma with seven years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Experience in project development, project cycle management, reporting, donor liaison and partnership support; Experience preparing concept notes, proposals, briefing materials, narrative reports and related project documentation; Experience coordinating with governmental authorities, donors, United Nations agencies, national/international institutions and non-governmental organisations; Experience supporting programme/resource management functions, including budget monitoring, tracking project progress and compliance follow-up; and, Prior work experience with international humanitarian organisations, non-governmental or government institutions in a multi-cultural setting is an advantage.</p><p>Skills Strong drafting, analytical and coordination skills, including the ability to synthesise needs assessment findings, data and stakeholder inputs into project development products; Knowledge of donor programming, donor reporting requirements and project revision, modification and extension processes; Knowledge of project cycle management, results-based management, risk management, due diligence and compliance documentation; Ability to support budget monitoring and track project implementation progress in coordination with programme and resource management colleagues; and, Ability to use and support corporate tools and frameworks relevant to project development and reporting, including PRIMA and the SRF.</p><p>Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English is required (oral and written). Working knowledge of Arabic and/or French is desirable. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, Public Administration, Business Administration, Economics or a related field from an accredited academic institution with five years of relevant professional experience; or, High School diploma with seven years of relevant professional experience.</li><li>Experience in project development, project cycle management, reporting, donor liaison and partnership support.</li><li>Experience preparing concept notes, proposals, briefing materials, narrative reports and related project documentation.</li><li>Experience coordinating with governmental authorities, donors, United Nations agencies, national/international institutions and non-governmental organisations.</li><li>Experience supporting programme/resource management functions, including budget monitoring, tracking project progress and compliance follow-up.</li><li>Prior work experience with international humanitarian organisations, non-governmental or government institutions in a multi-cultural setting is an advantage.</li><li>Strong drafting, analytical and coordination skills, including the ability to synthesise needs assessment findings, data and stakeholder inputs into project development products.</li><li>Knowledge of donor programming, donor reporting requirements and project revision, modification and extension processes.</li><li>Knowledge of project cycle management, results-based management, risk management, due diligence and compliance documentation.</li><li>Ability to support budget monitoring and track project implementation progress in coordination with programme and resource management colleagues.</li><li>Ability to use and support corporate tools and frameworks relevant to project development and reporting, including PRIMA and the SRF.</li><li>Fluency in English (oral and written) is required.</li><li>Working knowledge of Arabic and/or French is desirable.</li></ul>
Tunisia - Tunis
<p><b><br></b></p><p><b>What you will be doing?</b> This position is created to build up FIS Service delivery Run tech team middle office resource for hosted clients .The majority of hosted clients all have business with EMEA markets. This position requires collaboration with top investment banks and brokers to design technical and functional solutions, support products, facilitate communication for client changes, engage professional services solutions, provide presentations around solutions, relay support estimations, and respond to RFI's and RFP's around the services provided, while working to support the clients use of a software solution.</p><p>What we offer you: An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation . Attractive range of benefits including private medical cover, dental cover, and travel insurance. Continuous development through our diversified training across core financial, sales and FIS solutions. A modern, international work environment and a dedicated and motivated, supportive team. A broad range of professional development possibilities, resources, and opportunities. #LI-RB1 #LI-HYBRIDE</p><p>Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent communication, interpersonal, intuitive skills with ability to work efficiently in both independent and teamwork environments.</p><p>Overall, 3 years experience with at least 1-2 year experience in Banking.</p><p>Experience working in Finance, Capital Market, or FinTech.</p><p>Hands on experience in UNIX, Shell scripting, Oracle, SQL, and PL/SQL.</p><p>Excellent communicator, fluent in French, English, and ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion .</p><p>Familiarized with IT Service management processes .</p><p>Versed in software development processes</p><p>Understand, and resolve tickets that arise for the application.</p><p>Ability to analyze and solve problems using learned techniques and tools.</p><p>Ability to translate client requirements to technical specifications and communicate to technical staff.</p><p>Proven track record of successfully supporting and managing software products in a SaaS platform</p><p>Ability to manage E2E Incident life cycle and work with both internal/external stakeholders to remediate production issues.</p><p>Collaborate with relevant teams (e.g. DEV, PS, BA, CIO) to identify and implement solutions to boost production stability.</p><p>Participate on ongoing production stability enhancement projects and drive Production changes when needed.</p><p>Proactive and details-oriented track record of authoring high-quality documentation.</p><p>Organized approach, manage and adapt priorities according to client and internal requirements.</p><p>Self-starter but team mindset - work autonomously and as part of a global team.</p><p>Engineering degree in computer science/ related field or the equivalent combination of education, training, or work experience.</p>
Tunisia - Tunis
<p><br></p><p><b>What's in it for YOU!</b></p><ul><li>International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one</li><li>Continuous development through our internal learning platforms and external training</li><li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists</li><li>2-3 weeks training course that will introduce you to the specifics of the job</li><li>Modern and comfortable office and relaxing spaces to take a break</li><li>Flexible work schedule</li><li>Free taxi rides for shifts ending between 7:30PM and 11PM</li><li>Corporate benefits and discounts</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this role, the following is needed:</p><ul><li>C1 or native written and spoken proficiency in English</li><li>Strong verbal and written communication and interpersonal skills, such as empathy and listening</li><li>Ability to quickly absorb information, adapt and respond to change</li><li>Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support</li></ul>
Tunisia - Tunis
<p><br></p><p>Activities</p><ul><li>Provide telephone and in-person reception for customers at the company's headquarters.</li><li>Contact customers to organize the delivery of their new TotalEnergies Fleet Card and ensure follow-up of distribution appointments.</li><li>Respond to customer inquiries regarding cards.</li><li>Support customers in the migration project to the new TotalEnergies Fleet Card and answer their questions.</li><li>Ensure rapid and efficient processing of requests received through various contact channels.</li><li>Ensure administrative follow-up of requests and updating of customer files.</li><li>Contribute to customer satisfaction and loyalty by providing responses adapted to their needs.</li><li>Contribute to the establishment, update, and monitoring of the dashboard for the migration project to the new TotalEnergies Fleet Card.</li><li>Depending on the department's activity, the position holder may also handle customer requests concerning the various activities of TotalEnergies Marketing Tunisie.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A two- or three-year post- secondary degree</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> in business, management, customer relations, or a related field is required. Prior experience in customer relations, customer service, or reception is preferred. Excellent oral and written communication skills are essential. A strong customer service orientation, active listening skills, and a solution-oriented approach are required. Proficiency in office software and Power BI experience are desirable. The ability to track key performance indicators and generate reports is also required. Rigor, organization, responsiveness, and a team-oriented approach are essential.</font></font></p>
Vistaprint
Tunisia - Tunis
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The CARE Specialist plays a key role in Vista's mission to become the expert design and marketing partner for small businesses. Their role is to act as the first point of contact for our clients and offer them a personalized experience across our various communication channels (phone, email, chat, studio), regardless of the market. Beyond answering questions about our products and services, the CARE Specialist seeks to understand clients' explicit and implicit needs through active listening, curiosity, and relevant questioning. They act as a true design and marketing partner, proactively recommending the products, designs, and solutions best suited to the client's objectives. Leveraging their expertise, they guide small businesses in their choices, help them make informed decisions, and contribute to their success by offering solutions that support their growth, visibility, and business development. The CARE Specialist thus creates value in every interaction by combining product expertise, personalized advice, empathy, and excellent customer service.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Roles and responsibilities</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The list of responsibilities below is not exhaustive and may be modified according to the needs of the company.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interacting with our clients via various communication channels such as telephone, email or chat, effectively using the digital tools at our disposal.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use targeted questions to identify the customer's real needs and guide them towards the most suitable products and designs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop in-depth knowledge of design, marketing and our products in order to proactively advise clients and offer them relevant alternatives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Providing the best solutions to our clients and contributing directly to the success of their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a good knowledge of all the marketing solutions we offer our clients (flyers, business cards, disposable menus, etc.).</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main activities</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist customers with all their requests via the various communication channels available (telephone, chat, email and any other channel developed later).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle each customer request using available resources and provide all necessary information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resolve customer requests on the first contact when possible, or escalate them to the appropriate teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Independently determine the relevant questions to ask in order to identify the client's explicit and implicit needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To accurately diagnose customer requests and quickly provide appropriate solutions in accordance with established procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide regular feedback to identify customer difficulties and reduce their efforts.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the products, designs or services best suited to the needs expressed by the customer.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To support and train clients on the use of our products and services in order to help them promote and develop their business.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills and qualifications sought</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills in French.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interest in eCommerce, marketing, and a passion for printing and design.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural curiosity and a willingness to learn continuously in order to develop expertise on products, marketing trends, design and the needs of small businesses.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to adopt a consultative stance by acting as a true design and marketing partner for clients, rather than a simple support agent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable products, designs, and marketing solutions for their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good command of digital tools enabling support to clients across all communication channels (telephone, email, chat, etc.).</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent oral and written communication skills in French.</p><p>Strong interest in e-commerce, marketing, and a passion for printing and design.</p><p>Natural curiosity and a desire for continuous learning to develop expertise in products, marketing trends, design, and the needs of small businesses.</p><p>Ability to adopt a consultative approach, acting as a true design and marketing partner for clients, rather than just a support agent.</p><p>Aptitude to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable marketing products, designs, and solutions for their business.</p><p>Good command of digital tools to assist clients across all communication channels (phone, email, chat, etc.).</p><p>Ability to show empathy and build trust, while demonstrating a sincere understanding of the client's concerns.</p><p>Ability to positively influence client decisions through personalized support and relevant recommendations.</p><p>Openness to change and the ability to remain motivated in a constantly evolving environment.</p><p>Ability to take charge of one's own professional development and work autonomously to meet job expectations.</p><p>Proactive attitude and a taste for teamwork, in a collaborative environment where everyone contributes to collective success.</p>