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<h2 class="h5">Job description</h2>
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Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
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<br> Job : <p>• Act as a liaison between the Marketing department and the restaurant. Ensuring smooth information flow in both directions, through regular reporting and meetings with the LSM team.</p><br><br><p><br>• Analyze and deeply understand the restaurant's local area and its KPIs, while working closely with the Store Manager, to map the catchment area, identify traffic generators, points of interest, competitors, and potential partnerships with the different stakeholders in the local area. (clarify the external part,)</p><br><br><p><br>• Establish the restaurant's LSM plan and its budget in close collaboration with the Store Manager, the Field Service team, and the LSM team during the Business Acceleration Session to define the restaurant's annual plan and ensure its success.</p><br><br><p><br>• Plan the schedule of local restaurant activities and promotions, and ensure the good execution of national campaigns.</p><br><br><p>• Ensure good visibility of the restaurant (Posters, Signs, Totems…) and check the good presentation/display of POP materials and content inside and outside the restaurant.</p><br><br><p>• Ensure the successful launch of marketing campaigns under the supervision of the Store Manager and the LSM manager and ensure that new products are visible to the customer </p><br><br><p><br>• Communicate the offers and objectives of the campaign to the Front team and ensure good marketing of them under the supervision of the Store Manager and the LSM team.</p><br><br><p><br>• Collect customer feedback during the launch and report it to the CX and LSM teams.</p><br><br><p>• Manage stocks and LSM materials.</p><br><br><p><br>• Continuously evaluate performance and identify opportunities for improvement at each level of the local store marketing priority pyramid.</p><br><br> <br> <br> Required profile : <p>Holder of a Bachelor's degree (Bac+4) or higher, or equivalent; training in marketing, commerce, or tourism is desirable. Minimum 2 years of experience in a similar role is desirable.<br>Excellent communication and interpersonal skills, good command of the French language, both spoken and written; English desirable.<br>Good command of the Office suite (Word, Excel, PowerPoint)<br>Organizational skills and team spirit to work collaboratively with restaurant staff.<br>Highly developed organizational skills;<br>Autonomy, initiative, and a high sense of responsibility;<br>Versatility and flexibility; Keen sense of customer service and impeccable professional ethics;<br> </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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Job : <p>We are looking for a profile of "<strong>Hydraulic or Electrical Engineering Engineer"</strong> for our Entity in<strong> Agadir</strong></p><br><br><p><strong>Main missions of the position:</strong></p><br><br><p>• Examine and study annual investment budgets, forward-looking programs, and multi-year investment plans;<br>• Ensure the monitoring of investment budget execution and carry out controls of investment projects through site visits;<br>• Value investment files;<br>• Examine tender files and assist in the award process of contracts (administrative opening, technical opening, validation of the technical evaluation report, financial opening …) ;<br>• Contribute to and examine the updating of the unit price list -BPU-.<br>• Prepare and launch technical audits, and monitor their execution;<br>• Audit the technical procedures in place;<br>• Monitor the performance of technical operations, ensuring that contractual objectives are met;<br>• Monitor the evolution of techniques, technologies, standards, and regulations;<br>• Control the improvement of the management and operation of networks and ensure the implementation of the necessary means and tools for technical management;<br>• Ensure the maintenance and updating of network plans on the GIS;<br>• Ensure the implementation of the decisions of the Monitoring Committee concerning investments.<br> </p><br><br> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><p>• You have a State Engineer diploma or equivalent in hydraulics or Electrical Engineering.<br>• You have at least 2 years of experience in the field.<br>• You have good command of computer tools (Microsoft Office)<br>• Proficiency in technical software related to the activity is an asset.</p><br><br><p><strong>Desired personality traits:</strong></p><br><br><p>• Communication skills (oral and written)<br>• Interpersonal skills, team spirit, analytical skills<br>• Punctuality, regularity, and availability<br>• Rigor, organization, planning, and autonomy<br>• Respect for procedures and safety rules<br> <br> </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong>Publication date :</strong> May 21, 2026, 12:00AM</p><br><br>Vidéo EVP<br>Déclaration de mission de l'entreprise<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>À propos du rôle<p><span>We are looking for a Data Scientist with an agile mindset who can move seamlessly between fast experimentation and scalable delivery. You will be able to build Proof of Concepts (PoCs) quickly, while also contributing to production-level, high-scalability AI initiatives.</span></p><br><br><p><span>Key responsibilities</span></p><br><br><ul><li><span>Deliver PoCs: design, develop, and validate AI/analytics prototypes to demonstrate value and support decision-making.</span></li><li><span>Build scalable AI solutions: develop robust models and data-driven services that can operate reliably in production.</span></li><li><span>Develop automation use cases: create AI-driven automation to optimize workflows and improve efficiency.</span></li><li><span>Create predictive models: build and deploy models for prediction, classification, forecasting, and decision support.</span></li><li><span>Implement Generative AI (GenAI): contribute to GenAI use cases (e.g., assistants, text generation, document-related intelligence), when relevant.</span></li><li><span>Work with engineering and business stakeholders: collaborate across teams to translate needs into technical solutions and measurable outcomes.</span></li><li><span>Ensure model and data quality: monitor performance, validate results, and improve reliability over time (data quality, evaluation, documentation).</span></li><li><span>Communicate results clearly: present insights, model behavior, and outcomes to both technical and non-technical audiences.</span></li></ul><p><span>The role will cover a broad range of use cases, including:</span></p><br><br><ul><li><span>Automation and optimization of business workflows</span></li><li><span>Predictive analytics (forecasting, classification, churn/retention, etc.)</span></li><li><span>Generative AI (GenAI) solutions where relevant</span></li></ul><br>À propos de vous<p><span>Technical skills</span></p><br><br><ul><li><span>Statistical analysis & experimentation (hypothesis testing, A/B testing, causal thinking basics)</span></li><li><span>Programming for data science: Python and/or R</span><ul><li><span>Data wrangling, modeling workflows, reproducible code</span></li></ul></li><li><span>Data handling & large datasets</span><ul><li><span>SQL (must-have)</span></li><li><span>Scalable data concepts (and Spark if applicable)</span></li></ul></li><li><span>Machine Learning</span><ul><li><span>Supervised/unsupervised learning, feature engineering, evaluation metrics</span></li></ul></li><li><span>Deep Learning (optional but valued)</span><ul><li><span>Core neural network concepts; frameworks as applicable</span></li></ul></li><li><span>Generative AI (GenAI) & LLM concepts (depending on role)</span><ul><li><span>Prompting, embeddings, RAG, evaluation basics, safe usage</span></li></ul></li><li><span>LLM development tooling (if GenAI is in scope)</span><ul><li><span>Example frameworks: LangChain / LlamaIndex (or equivalents)</span></li></ul></li><li><span>Data pipelines & ETL/ELT</span><ul><li><span>Orchestration, data quality, reliable data preparation</span></li></ul></li><li><span>Data modeling</span><ul><li><span>Dimensional modeling concepts (star/snowflake), schema design mindset</span></li></ul></li><li><span>Model evaluation & validation</span><ul><li><span>Cross-validation, offline/online monitoring concepts</span></li></ul></li><li><span>MLOps fundamentals</span><ul><li><span>Deployment concepts, versioning, monitoring, retraining workflows</span></li></ul></li><li><span>Data visualization & storytelling</span><ul><li><span>BI awareness + dashboards (tools depending on your stack)</span></li></ul></li></ul><p><span>Soft skills</span></p><br><br><ul><li><span>Agile mindset (iterate quickly on PoCs and evolve to scalable solutions)</span></li><li><span>Strong problem-solving & analytical thinking</span></li><li><span>Ability to translate business needs into data solutions (clear success metrics)</span></li><li><span>Communication skills (explain results, assumptions, limitations)</span></li><li><span>Collaboration with Engineering/Product/Business teams</span></li><li><span>Ownership & accountability (follow through on impact)</span></li><li><span>Continuous learning (especially in fast-changing AI/GenAI domains)</span></li><li><span>Quality, ethics & responsibility (bias awareness, data governance mindset)</span></li></ul><br><p>You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.</p><br><br>Informations supplémentaires<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Égalité des chances en matière d'emploi<p>Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.</p><br><br>Récompenses..<p> At Orange, only your skills matter.
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<p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
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<h2 class="h5">Job description</h2>
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Job : <p>We are looking for a "<strong>Technician in Hydraulics or Electricity"</strong> profile for our Entity in <strong>Agadir</strong></p><br><br><p><strong>Main responsibilities of the position:</strong></p><br><br><p>• Control and monitor the various technical aspects related to investments and technical performances in the water and sanitation or electricity sectors.<br>• Collect and/or extract data necessary for studies related to networks<br>• Analyze and interpret physical quantities and performance indicators<br>• Prepare activity reports and/or dashboards<br>• Maintain the investment file in terms of contractual and budgetary forecasts and in terms of achievements<br>• Conduct important site visits by sampling<br>• Properly maintain project valuation files for investments by category<br>• Ensure a filing system for technical water and sanitation files in line with the internal IS<br> </p><br><br> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><p>• You have a state diploma "Bac+2" or equivalent in civil engineering/hydraulics/public works/Electrical Engineering.<br>• You have at least 2 years of experience in the field.<br>• You have good command of computer tools (Microsoft Office)<br>• Proficiency in technical software related to the activity is an asset.</p><br><br><p><strong>Desired personality traits:</strong></p><br><br><p>• Good oral and written communication skills.<br>• Interpersonal skills, team spirit<br>• Punctuality, regularity, and availability<br>• Compliance with procedures and safety rules<br>• Rigor, organization, planning, and autonomy<br> <br> </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
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<br> Job : <p>Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly concerning training and staff management (QSP, turnover, sales, team development, etc.). As a brand ambassador, serving our customers while respecting the brand's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.</p><br><br><p>Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility task that may be necessary for the smooth running of the restaurant.<br>At all times, adopting a neat and professional appearance, and behavior consistent with the brand image, the Restaurant Manager constantly ensures they convey a positive employer image. They manage all the following areas within the profit center for which they are responsible:</p><br><br><p><strong>- Profit center management:</strong></p><br><br><ul><li>Drives and controls the restaurant's activity using the management and analysis tools available;</li><li>Implements the brand's strategic orientations within the restaurant (full restaurant, online ordering, table service, etc.);</li><li>Anticipates risks (technical, financial, legal, contractual, customer, etc.) and implements preventive and evolving actions to manage them.</li><li>Reports to their superiors.</li><li>Analyzes the restaurant's results in all areas.</li></ul><p><br><strong>- Customer service;</strong></p><br><br><p><strong>- Safety:</strong></p><br><br><ul><li>Food safety;</li><li>Safety of property and people.</li></ul><p><strong>- Management of restaurant resources and personnel.<br> </strong></p><br><br> <br> <br> Required profile : <p><strong>Education:</strong></p><br><br><ul><li>Bachelor's or Master's degree (Bac +3/5) preferred in management, hotel, restaurant, or commerce.<p><strong>Experience:</strong></p><br><br><ul><li>Minimum 5 years of experience in the restaurant/hotel industry or large retail;</li><li>Successful experience in managing a profit center and managing a team.</li></ul><p><strong>Essential Skills:</strong></p><br><br><ul><li>Proficiency in Microsoft Office Suite and strong project management skills;</li><li>Customer service orientation (internal and external customers);</li><li>Good verbal and written communication skills, clear and transparent;</li><li>Management: consistently demonstrates attentiveness in management while showing leadership, discernment, conviction, influence, determination, persuasion, optimism, recognition, encouragement, accountability, and commitment to achieve results;</li><li>Synthesis and analytical skills;</li><li>Creative, innovative, and drives change: identifies and communicates opportunities for improvement in processes or ways of working, knows how to get their team to embrace change;</li><li>Teaching skills and ability to transfer knowledge and develop the skills of employees under their responsibility to motivate them and encourage them to progress professionally;</li><li>Delegates work to their teams in a consistent manner and with support;</li><li>Allows for initiative from collaborators and encourages it within the established rules;</li><li>Neat and professional appearance.</li></ul><p><br><strong>Desirable Skills:</strong></p><br><br><ul><li>Good knowledge of digital technologies.</li></ul><p><strong>Behavioral Skills:</strong></p><br><br><ul><li>Courteous, cooperative, calm, thoughtful, balanced, available, and smiling, they have a strong sense of confidentiality and know how to be patient and objective;</li><li>Rigorous and organized: they have a sense of priorities, identify the resources needed to carry out the work and achieve the restaurant's results;</li><li>Teamwork spirit: organizes, defines, and communicates priorities;</li><li>Ease and interpersonal skills,</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>French / English desirable</li></ul><p><br>For equally qualified candidates, this position is open to people with disabilities.</p><br><br> </li></ul><br><br> </div>
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<span>Job Title
<br>Finance Manager<br><br>Job Scope
<br></span><p>The Finance Manager is responsible for overseeing the entire spectrum of finance and accounting including steering the financial direction of the business, strategic financial planning and management of financial resources. S/He supports the stakeholders by providing timely MIS reporting and developing budgets maintaining healthy working capital requirements to run the business efficiently.</p><br><br><br>Main Duties and Responsibilities
<br>Technical and Operations
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<li>Secure the financial health and stability of the company</li>
<li>Oversee the overall accounting processes ensuring that proper books of accounts are maintained for effective financial control in accordance with corporate standards and local statutory requirements</li>
<li>Conceptualize a smooth and efficient recovery plan to ensure that all debts are collected in a timely manner and coordinate with the sales and legal departments on credit actions</li>
<li>Develop financial business modules based on need using adequate tools to assess project costs, profits and risks</li>
<li>Oversee the annual budget preparation and periodic forecasts and prepare periodic financial analysis of the company financial situation supporting management decision</li>
<li>Standardize accounting schedules and implement quality review processes</li>
<li>Prepare and implement various accounting treatments as per IFRS</li>
<li>Develop and review accounting policies and procedures to ensure compliance with IFRS</li>
<li>dentify opportunities for optimizing financial and accounting operations and systems, consolidate operating improvements and processes at departmental level and drive the transformation with the IT department</li>
<li>Ensure the timely preparation of monthly, quarterly and annual financial statements for the company and its related subsidiaries in compliance with IFRS and/or other guiding principles</li>
<li>Lead and participate as the key finance stakeholder in cross functional teams</li>
<li>mplement and drive the core financial processes and reporting activities including annual operating plans, long term plans and quarterly business reviews</li>
<li>Lead ad hoc financial analysis and root cause investigations</li>
<li>Oversee the accurate and timely reporting of government taxes</li>
<li>Monitor financial performance indicators, analyze trends and causes on unexpected variances</li>
<li>Oversee the company’s regulatory and reporting requirements and implement risk mitigation strategies</li>
<li>Coordinate with the top management on the treasury/cash flow requirements of the group</li>
<li>Liaise with the Legal Department and auditors to properly establish new entities for the company in other countries</li>
<li>Oversee and ensure compliance with local/international laws and Midis code of conduct</li>
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Talent Development
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<li>Ensure that human capital and capabilities are aligned with the company HR strategy at a departmental level</li>
<li>Act as an agent of change and challenge departmental structures and processes to accompany change initiatives</li>
<li>Lead and coach the team cultivating empowerment and ownership</li>
<li>Develop capabilities and secure a solid succession plan</li>
</ul><br><br>Position Requirements
<br><br>Education
<br><p>Bachelor’s degree in Finance, Accounting or any other related field</p><br><br><br>Experience
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<li>Minimum 7 to 10 years of experience in Accounting & Finance operations</li>
<li>Strong technical background with solid accounting fundamentals</li>
<li>Proven experience managing end-to-end financial activities</li>
<li>Ability to ensure accuracy, compliance, and financial control</li>
<li>Hands-on exposure to reporting, reconciliations, and operational finance</li>
<li>Experience working in dynamic, fast-paced business environments.</li>
</ul> <p>#LI-LM1</p><br>
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Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
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<br> Job : <ul><li>Supervise POs, invoices, and ensure their submission, validation, and coordination with partners within deadlines.</li><li>Analyze trends and performance to recommend the most impactful approaches and operational optimizations.</li><li>Strengthen team skills through targeted training and development initiatives.</li><li>Coordinate logistics: orders, sampling, production, shipping.</li><li>Ensure stock reconciliation with the third-party provider.</li><li>Produce reports and develop activity presentations.</li><li>Implement any strategic decision made by Management.</li></ul> <br> <br> Required profile : <p><strong>Business Capabilities:</strong></p><br><br><ul><li>Strong business acumen</li><li>Operational excellence</li><li>Consumer orientation</li><li>Problem-solving and critical thinking</li></ul><p><strong>Functional / Technical Skills:</strong></p><br><br><ul><li>Go-To-Market partner management</li><li>Performance measurement and agile optimization</li></ul><p><strong>Differentiating Factors:</strong></p><br><br><ul><li>Proactive collaboration with internal and external stakeholders</li><li>Attention to detail</li><li>Ability to work under pressure</li></ul> <br><br> </div>
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Company culture : <p><strong>BTechnologie</strong> is characterized by a corporate culture primarily driven by <strong>organization</strong>, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong <strong>collaborative</strong> dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of <strong>performance and challenge</strong>, with a clear focus on results and excellence. Complementing these strengths, an <strong>innovative</strong> mindset brings openness to change and continuous improvement.
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<br> Job : <p>As a Transverse Test Analyst, your role involves several aspects:</p><br><br><ul><li>Design and perform transverse tests.</li><li>Ensure the quality of applications before deployment.</li><li>Manage logs and back offices to analyze data in databases to</li><li>identify any anomalies.</li><li>Participate in the transverse VABF (Verification, Acceptance, Validation, Functional) phase before production and deployment.</li><li>Provide support to business teams when they conduct their tests on our test benches.</li></ul><p><strong> Technical Skills:</strong></p><br><br><ul><li>SQL Querying</li><li>JIRA/Confluence/Xray</li><li>Unix/Linux/Windows</li><li>Web Application/REST Service/ API </li></ul> <br> <br> Required profile : <ul><li>Master's degree (Bac+5) in computer engineering or equivalent.</li><li>Significant experience in functional backend testing.</li><li>In-depth knowledge of REST APIs, SQL querying, and the UNIX environment.</li><li>Analytical skills and ability to coordinate complex projects, while efficiently and proactively resolving technical issues.</li><li>Autonomy, rigor, and excellent communication skills to interact with technical teams, service providers, and clients while ensuring quality project follow-up.</li></ul> <br><br> </div>
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<p><span><strong>Technical Support Analyst – Oracle Hospitality OPERA Applications Support</strong></span></p><br><p><span><strong>Location: Agadir </strong></span></p><br><p><span>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&C, Reporting & Analytics) and associated hotel interfaces.</span></p><br><p><span><strong>Join Oracle in Agadir Bay</strong></span></p><br><p><span> Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:</span></p><br><ul> <li> <p><span>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</span></p><br></li> <li> <p><span>Work with global teams supporting leading hotels and F&B businesses across EMEA. </span></p><br></li> <li> <p><span>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</span></p><br></li> <li> <p><span>Grow your career within Oracle – one of the world’s most respected technology companies.</span></p><br></li> <li> <p><span>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</span></p><br></li></ul><p><span>At Oracle, we don’t just support our customers – we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</span></p><br><p><span><strong>Duties & Responsibilities</strong></span></p><br><ul> <li> <p><span>Provide voice and remote support for hotel customers worldwide.</span></p><br></li> <li> <p><span>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</span></p><br></li> <li> <p><span>Document solutions and ensure accurate case records in ICCP tool.</span></p><br></li> <li> <p><span>Collaborate with Oracle teams to escalate and resolve issues.</span></p><br></li> <li> <p><span>Act as customer advocate for hotel users and escalate gaps.</span></p><br></li> <li> <p><span>Provide technical assistance via phone, email, and remote tools.</span></p><br></li> <li> <p><span>Assist in OPERA configuration, installation, and training when required.</span></p><br></li> <li> <p><span>Stay updated on OPERA new releases.</span></p><br></li></ul><p><span><strong>Knowledge, Skills & Abilities – Essential</strong></span></p><br><ul> <li> <p><span>Minimum 2 years’ IT or hospitality systems support experience.</span></p><br></li> <li> <p><span>Experience with hotel PMS applications, ideally Oracle OPERA.</span></p><br></li> <li> <p><span>Graduate degree in technical, hospitality, or business field.</span></p><br></li> <li> <p><span>Understanding of hotel operations (front office, reservations, housekeeping).</span></p><br></li> <li> <p><span>Customer service experience with direct client interaction.</span></p><br></li> <li> <p><span>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</span></p><br></li> <li> <p><span>Knowledge of OS (Windows, Oracle, VMware) desirable.</span></p><br></li> <li> <p><span>SQL experience preferred.</span></p><br></li></ul><p><span><strong>Other Requirements</strong></span></p><br><ul> <li> <p><span>Commitment to high-quality customer service.</span></p><br></li> <li> <p><span>Excellent English communication; other languages desirable.</span></p><br></li> <li> <p><span>Strong troubleshooting and problem-solving ability.</span></p><br></li> <li> <p><span>Organizational and multitasking skills.</span></p><br></li> <li> <p><span>Flexibility for global 24x7 shifts including weekends and holidays.</span></p><br></li> <li> <p><span>Cross-cultural awareness.</span></p><br></li></ul><p><span><strong>Abilities</strong></span></p><br><ul> <li> <p><span>Ability to build trust with hotel customers and Oracle colleagues.</span></p><br></li> <li> <p><span>Independent worker and team player.</span></p><br></li> <li> <p><span>Adaptable and able to prioritize in dynamic environments.</span></p><br></li> <li> <p><span>Creative thinker to resolve problems and improve processes.</span></p><br></li> <li> <p><span>Resilient under pressure with focus on service quality.</span></p><br></li></ul><p><span>**Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment.</span></p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.<br>Qualifications:<br><p>Career Level - IC2</p><br> </div>