Assistant Manager Jobs in Morocco

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>At <strong>Eaton</strong>, we’re committed to improving the quality of life and the environment through intelligent power management technologies. With operations in over 175 countries, we help customers manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Our culture is built on innovation, inclusion, and a shared purpose to make what matters work.</span></p><br><br><br><p><span>We’re currently looking for a <strong>Service Sales Support Representative</strong> -<strong> French Speaker</strong> to join our team, driving service revenue growth and customer satisfaction across the region. Based in&nbsp;<strong>Casablanca</strong>, this role will support sales activities, manage service quotations, and collaborate cross-functionally to deliver exceptional customer experiences and position Eaton as a trusted service partner.</span></p><br><br><br><br>What you’ll do: <br><ul><li>Promote and Sell Services/Products: Engage with customers via phone or email to promote distributed services and products, educating them on business impact and offering replacements or related services.</li><li>Generate and Follow Up on Quotations: Create service quotations and ensure consistent follow-up until the customer issues a Purchase Order.</li><li>Proactive Customer Engagement: Actively reach out to customers based on generated leads to increase service revenue and address non-standard queries with tailored solutions.</li><li>Product &amp; Service Expertise: Develop deep knowledge of the distributed product portfolio and related services to maximize sales potential and customer impact.</li><li>Customer Relationship Management: Build and maintain professional relationships with customers, ensuring high levels of satisfaction and trust.</li><li>Cross-Functional Collaboration: Work closely with sales, finance, product, technical support, and marketing teams to understand internal processes and support sales efforts.</li><li>Sales Forecasting &amp; Progress Tracking: Organize regular meetings with sales and channel managers to review forecasts and monitor work progress.</li><li>Account Ownership: Begin taking direct ownership of selected accounts, including contract renewals and less technical sales opportunities.</li><li>Data Accuracy &amp; Escalation: Identify and escalate issues related to data accuracy within the scope of responsibility.<br>Contract Management &amp; Upselling: Manage service maintenance contracts and focus on upselling to capture new business opportunities.</li></ul><br>Qualifications: <br><ul><li><span>Bachelor’s or Master’s degree in Business, Management, or related field</span></li><li><span>Experience in sales support, customer service, or inside sales</span></li><li><span>Proficiency in CRM tools (preferably Salesforce)</span></li><li><span>Strong Excel skills (tracking, analysis, reporting)</span></li><li><span>Strong analytical and problem-solving abilities</span></li><li><span>High level of accuracy and attention to detail</span></li><li><span>Ability to manage priorities and high volumes of work</span></li><li><span>Ability to identify data gaps and propose improvements</span></li></ul><br>Skills: <br><ul><li>Sales or order management experience preferably on electrical /IT/ telecommunications is a plus.</li><li>Technical sales aptitude</li><li>Market, Industry, Channel and Competitive Knowledge would be a plus</li><li>Salesforce CRM knowledge is a plus.</li><li>Negotiation and consultative selling skills.</li><li>Excellent Communication and Interpersonal Skills&nbsp;</li><li>Adapting and driving change and process improvements.</li><li>Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting.</li><li>Fluent French and intermediate English capabilities.</li><li>Proactive and autonomous</li><li>Responsive and able to manage urgency</li><li>Analytical mindset</li><li>Resilient under pressure</li><li>Results- and solution-oriented</li></ul><p><span><span>#LI-EC1</span> </span></p><br><br><br><p><em><span><span>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</span></span></em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Production</p><br><br><p>Ingenierie industrielle - Pilote d'industrialisation </p><br><br><p>Responsable Projets Industriels et Développement F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>RPID est chargé de piloter et/ou réaliser les actions de développement, d'industrialisation et de transfert des activités sur les projets industriels qui lui sont confiés. Il garantit le respect des objectifs Qualité, Coût, Délais, Sécurité et Environnement (QCDS) tout en assurant la coordination transverse et l'animation des parties prenantes internes et externes.<br>Missions principales<br>• Définition et pilotage de la stratégie industrielle:<br>o Proposer, valider et décliner le schéma industriel (Make or Buy).<br>o Participer au choix des fournisseurs, en cohérence avec les exigences Programme et la stratégie industrielle.<br>• Gestion des risques et planification :<br>o Établir et piloter les risques dès la phase MER1.<br>o Établir le planning projet global (développement, industrialisation, approvisionnement) et en assurer le suivi rigoureux.<br>• Maîtrise des coûts :<br>o Établir le devis système en consolidant et challengeant les contributeurs.<br>o Valider et décliner les exigences QCDRS (Qualité, Coût, Délai, Sécurité, Robustesse).<br>o Entretenir le Devis Permanent (DP) coûts et qualité, et valider le Coût Récurent du Produit (CCR).<br>o Piloter le Coût d'Industrialisation à Terminaison (CAT).<br>• Développement produit et industrialisation:<br>o Contribuer à l'élaboration et valider la logique de développement (LDEV).<br>o Mettre en place et piloter le plan d'industrialisation, d'approvisionnement des prototypes et équipements de présérie, ainsi que le plan de production.<br>o Participer à la démarche Conception à Coût Objectif (CCxO).<br>o Veiller à l'intégration des contraintes industrielles (fabricabilité, procédés, moyens).<br>o S'assurer de la prise en compte du Retour d'Expérience (RETEX).<br>o Participer aux travaux pour l'obtention de la maturité produit et procédé (AMDEC produit/process, détermination des KC, robustesse).<br>• Gestion documentaire et validation :<br>o Constituer et gérer l'évolution du Dossier de Fabrication et de Contrôle (DFC), Dossier de Validation Industriel (DVI / PPAP), et dossier de maintenance, en cohérence avec le dossier de définition.<br>o Piloter le processus de validation industrielle et valider ou non les revues d'industrialisation.<br>o Se positionner pour la Direction Industrialisation (DI) lors des revues MER.<br>• Moyens industriels :<br>o Acquérir et mettre en service les moyens industriels adaptés aux projets.<br>• Management et communication :<br>o Piloter et animer l'équipe projet et l'animation transverse avec les multiples interlocuteurs (Supply chain, Qualité, Production, Ingénierie Industrielle, Maintenance, DT, Programme, CEI France, clients, fournisseurs…).<br>o Réaliser le reporting périodique du portefeuille projets et assurer la communication avec les clients internes et externes.<br>• Amélioration continue :<br>o Capitaliser, formaliser et dispenser les bonnes pratiques au sein des ateliers.<br>o Rechercher, proposer et impulser des solutions d'amélioration. </p><br><br><p>• Mobilité : Déplacements occasionnels en France et à l'étranger.</p><br><br><p>Profil recherché : <br>• Formation : Ingénieur en génie industriel, mécanique, électromécanique ou équivalent.<br>• Expérience : Minimum 8 ans d'expérience idéalement dans le secteur production, développement et industrialisation de projets industriels.<br>• Compétences techniques :<br>o Maîtrise des connaissances en électronique, électrotechnique, mécanique, informatique industrielle.<br>o Expertise en gestion de projet et en lecture/analyse de plans électriques et mécaniques.<br>o Connaissances en instrumentation, mesures et contrôle qualité.<br>o Maitrise des démarches d'expertise et résolution de problèmes (Brainstorming, 8D, Ishikawa, AMDEC, QQOQCCP).<br>o Utilisation des outils numériques et statistiques (Minitab, SPC, Six Sigma, SAP, PLM, Pack Office).<br>• Compétences comportementales :<br>o Leadership avéré et capacité à animer transversalement les équipes et à conduire le changement.<br>o Rigueur, autonomie, proactivité, réactivité et créativité.<br>o Excellentes capacités rédactionnelles et esprit de synthèse.<br>o Bon communicant capable de gérer des interlocuteurs multiples et variés.<br>o Maitrise du français et de l'anglais (technique).<br>• Mobilité : Déplacements occasionnels en France et à l'étranger.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Marketing Lead Department: Marketing Reports to: Chief Marketing Officer Work type: Full-time Workplace: Fully remote (we hire globally, apply under the region closest to you) Your Next Role Deserves Better.<br> Shape the future of AI from anywhere in the world.<br> At AIVM, we're building the infrastructure that makes AI trusted at machine scale, and a team of people who are as driven by that mission as we are.<br> Whether you're an engineer, designer, marketer, or operations professional, joining AIVM means becoming part of a global team that values your mind, supports your growth, and celebrates what makes you unique.<br> . Not Just Ideas: Our Actual Stack.<br> AIVM is building the infrastructure for the agentic economy — the frontier stack to deploy, verify, and govern AI agents with identity, accountability, and real-time settlement.<br> On top of it, we're building a growing suite of consumer-facing AI products for both B2B and B2C, plus the tools, APIs, and SDKs behind them.<br> Together, they give businesses and everyday users AI they can actually trust.<br> About AIVM AIVM makes AI trusted at machine scale.<br> We give AI agents identity, accountability, and real-time settlement — frontier infrastructure to deploy, verify, and govern them as they take on real work for real companies.<br> Our first product, AIVM Brain, is already in market, bringing governed, verifiable AI to enterprise customers today, while the wider protocol is built in parallel.<br> You would be joining at the most exciting possible moment.<br> The category is being defined right now, we have two fronts to scale in parallel (AIVM as the infrastructure company and Brain as the product already in customers' hands), and you'll be at the center of both.<br> About the Role We're looking for a Marketing Lead to work directly alongside our CMO.<br> This is a high-ownership role for someone who can think in strategy and execute in reality: one day you're building a go-to-market plan, the next you're shipping short-form content, spinning up a growth experiment, or setting up an AI automation to make the whole team faster.<br> You'll help drive marketing across two fronts at once: scaling AIVM, the infrastructure company, and running full-cycle growth for our consumer-facing AI products across B2B and B2C.<br> That means you're equally comfortable with technical, developer-led infrastructure marketing and consumer-grade product growth.<br> You are deeply creative, deeply online, and deeply AI-native.<br> You understand both Web3 and Web2 tech culture, you know what's trending across platforms before it peaks, and you instinctively reach for AI tools to move faster.<br> If you're the type of marketer who's already automating half your own workflow and can't stop noticing what makes launch videos, UGC, and short-form content actually work, you'll fit right in.<br> What You'll Do Work directly with the CMO, assisting day-to-day across the full spread of marketing activities and owning execution end-to-end.<br> Plan and ship social content across our channels, matching the pace and culture of each platform (Twitter/X, LinkedIn, TikTok, YouTube, and more).<br> Drive go-to-market execution for both AIVM and our consumer AI products: turn strategy into concrete, sequenced launch and growth plans and then make them happen.<br> Develop creative marketing strategies and campaign concepts that cut through a noisy AI and crypto landscape.<br> Design and run growth campaigns and growth plans, from experiment design through to measurement and iteration.<br> Track the market and emerging trends closely and surface the most relevant ones to the teamt, turning cultural moments into content and campaign opportunities.<br> Produce and direct short-form content: launch videos, UGC-style content, and platform-native video for TikTok, Reels, YouTube Shorts, and X.<br> Run full-cycle go-to-market and growth for our consumer AI products across B2B and B2C, from top-of-funnel awareness through activation, retention, and referral.<br> Set up AI automations and AI-native workflows that improve how the whole marketing team operates.<br> Support the broader marketing engine across SEO, PR, growth hacking, YouTube, and more.<br> Why Join Us Two fronts, one seat.<br> Help scale AIVM the infrastructure company and our consumer AI products across B2B and B2C at the same time.<br> Few marketing roles give you this range.<br> Direct line to the CMO.<br> You'll work as their right hand, learn fast, and have real influence over how we go to market.<br> Category-defining timing.<br> The trust layer for the agentic economy is being built right now, and no one has won it yet.<br> Real ownership.<br> We hire people to teach us things, not to be told what to do.<br> You'll have the autonomy to run.<br> Global, sharp team.<br> Collaborate with some of the best minds in AI and crypto, across 25+ countries.<br> Employees With Benefits.<br> Check out the following, we think you'll want to see what we bring to the table.<br> PTO: Flexible PTO system based on trust and tenure, including Holidays.<br> Remote Work: Work remotely from anywhere.<br> Results matter more than location.<br> A Schedule That Matches You: Work when you're most productive.<br> Multiple Ways to Earn: Multiple ways to earn more through IDO, whitelabel, and employee referrals.<br> All Access to Tools: We cover the software and services that help you succeed.<br> Climb That Ladder: We prioritize internal promotions and give you the resources to grow with us.<br> Open Door Policy: No silos, no egos, just a collaborative and supportive team.<br> Micromanagement, Who?<br>: We hire people to teach us things, not to be told what to do.<br> Get Connected: Collaborate with some of the sharpest minds in the industry.<br> More About AIVM Global Team and Diversity.<br> AIVM is a globally distributed team spread across 25+ countries, full of sharp thinkers, creative problem-solvers, and builders from all walks of life.<br> This diverse mix of backgrounds and perspectives enables us to remain adaptable, innovative, and prepared to tackle challenges from every angle, regardless of the time zone.<br> Support for Learning and Experimentation.<br> We champion a culture of continuous learning and experimentation.<br> Team members are encouraged to explore new tools, attend industry conferences, enroll in courses, and initiate internal projects.<br> The Team Culture.<br> We're a welcoming, global team that believes good people build great things.<br> Everyone has a voice here.<br> Everyone contributes.<br> And everyone has the opportunity to make a real impact, not just within the company, but across the wider AI and crypto ecosystem.<br> Company Culture and Values At ChainGPT, we value Trust, Effective Speed, Innovation, and Growth.<br> As our Marketing Lead, you will embody these core values and have the opportunity to contribute to our culture and help drive our success.<br> Join us on this exciting journey as we shape the future of blockchain and crypto technology.<br> Additional Information: Employment Compliance and Confidentiality: All employees will be onboarded through our official payroll and HR provider, which manages employment documentation, tax withholdings, and compliance with legal requirements based on the employee’s country of residence.<br> As part of the onboarding process, each new hire is required to complete a Know Your Customer (KYC) verification, sign a Non-Disclosure Agreement (NDA), execute an employment contract, and fulfill any additional legal requirements specific to your jurisdiction.<br> This process ensures compliance, protects company information, and establishes a secure and professional employment relationship.<br> Employment Structure: The position is offered on either an employee or contractor basis, depending on the location and role.<br> Individuals will receive payment via direct deposit on a monthly basis.<br> Additional details regarding compensation, benefits, and company policies will be provided during onboarding and outlined in the official employment agreement.<br> Compensation: Salaries are paid in fiat currency via direct deposit on a monthly schedule, with payments issued on the first business day of each month.<br> This structure ensures timely and transparent compensation aligned with local financial systems.<br> Probationary Period: All new employees will undergo a 90-day probationary period, which serves as a mutual evaluation phase.<br> During this time, both the employee and ChainGPT can assess fit, performance, and long-term alignment with the role and company.<br> What We're Looking For A strong, well-rounded marketer with real depth across multiple domains: go-to-market, growth, content, social, SEO, and PR.<br> You don't need to be the world's best at all of them, but you should be genuinely capable across the board and sharp in several.<br> A creative mind who generates ideas, campaigns, and hooks, and who can also execute them without waiting to be told how.<br> Fluency in both Web3 and Web2 tech culture.<br> You understand crypto-native audiences and you understand mainstream tech culture, and you can speak to each without missing a beat.<br> Deep platform knowledge across Twitter/X, LinkedIn, TikTok, and YouTube (including Shorts), with a real feel for what performs on each.<br> A clear grasp of current content formats and trends: launch videos, UGC-style content, and short-form video, and why they work.<br> AI-native to the core.<br> You use AI tools daily, you know how to set up AI automations to improve workflows, and you're always looking for the next tool that makes you faster.<br> A solid understanding of go-to-market motions, ideally including developer-led and self-serve funnels.<br> Experience with, or a strong appetite for, scaling consumer products, especially AI consumer products, across the full growth cycle for both B2B and B2C audiences.<br> A builder's bias toward action: you'd rather ship, learn, and iterate than wait for perfect.<br> Bonus Points You've helped take a consumer AI product to market and grow it.<br> Worked in web3/ crypto industry.<br> You have hands-on experience with growth hacking tactics and can point to experiments you've run and scaled.<br> You've built AI agents or automations that replaced manual marketing work.<br> You have a track record in short-form video, either producing it yourself or directing creators.<br> You've worked in or around crypto / Web3 and understand the culture from the inside.<br> You have working knowledge of SEO and GEO / AI-search visibility (getting cited by LLMs and AI answer engines).<br> You've owned PR or earned-media motions.<br> You have a personal build-in-public presence or an audience of your own.<br></span> </div>

<p><b>Job Description</b> Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will execute transportation operations in term of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance. You will work collaboratively with internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions and execution. You will be responsible for activities such as transport planning (load planning, route planning), track and trace, proof of delivery management, claims management, invoice management, compliance execution (HSE, quality, risk management), tenders support, and third-party performance management. How you will contribute You will: Lead transportation related operational activities such as transport planning (load and route planning), track and trace, proof of delivery management, claims, freight billing and pay, pallet management, tender support, third-party performance management, etc. Monitor, verify, update, analyze and report on our company s transportation KPIs and introduce corrective actions to continuously improve our transportation operations Coordinate logistics service providers (LSPs) to ensure punctual, timely and in-full deliveries, in accordance to our standard operating procedures Participate and provide input into regular service provider performance reviews Communicate with internal stakeholders on shortages, delays, quality issues, and other losses while permanently analyzing the root causes of recurring problems Participate in project-related and ad hoc tasks in particular in connection with (CI) projects and tenders and capacity management What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in transportation and/or logistics and/or supply chain continuous improvement functions Sound analytical and presentation skills to detail and substantiate process deviations and identified opportunities A high degree of conceptual thinking to grasp the larger logistics picture and find solutions out of the box Being able to communicate effectively and considerately toward internal and external customers and suppliers Comprehensive understanding of business principles in combination with a high degree of initiative Knowledge of third-party logistics or logistics service provider operations Understanding of the cost and loss drivers connected to transportation and logistics processes More about this role What you need to know about this position: Supervise end-to-end export process. Manage both intercompany transfers and third-party commercial exports. Ensure compliance with Incoterms and international sales contracts. Validate export orders in line with product shelf life, batch traceability, and temperature requirements. Coordinate shipment planning with demand and product supply Supervise loading operations to ensure food safety and contamination prevention. Ensure compliance with national food safety authority regulations (e.g., sanitary certificates, health certificates). Ensure alignment with importing country requirements (SPS measures, labeling rules, ingredient disclosure). Supervise preparation and validation of required documents, including: Commercial Invoice Packing List Bill of Lading / Air Way Bill Certificate of Origin Health Certificate Sanitary / Phytosanitary Certificate Analysis Certificate (COA) Free Sale Certificate (if required) Ensure proper HS classification. Liaise with customs brokers and food inspection authorities. Manage pre-shipment inspection and third-party laboratory certification if required. Support audits related to export and food safety compliance Manage export transactions under: Letters of Credit (LC) Documentary Collections Advance Payment Review LC terms and ensure compliance with Morocan standards. Verify that all shipping documents strictly match LC conditions to avoid discrepancies. Coordinate document submission to banks within required timelines. Ensure compliance with foreign currency regulations. Ensure Cross-Functional Coordination with ; Production department Quality assurance (QA/QC) Regulatory affairs Finance Sales and export managers Freight forwarders Banks and customs authorities Education / Certifications: Master's degree in Supply Chain or Logistics Excellent written and spoken English No Relocation support available Business Unit Summary Mondel z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. Mondel z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Transportation, International Logistics &amp; Customs Customer Service &amp; Logistics</p><p><strong>Desired Candidate Profile</strong></p><p>A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in transportation and/or logistics and/or supply chain continuous improvement functions Sound analytical and presentation skills to detail and substantiate process deviations and identified opportunities A high degree of conceptual thinking to grasp the larger logistics picture and find solutions out of the box Being able to communicate effectively and considerately toward internal and external customers and suppliers Comprehensive understanding of business principles in combination with a high degree of initiative Knowledge of third-party logistics or logistics service provider operations Understanding of the cost and loss drivers connected to transportation and logistics processes</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP provides integrated solutions in programming, policy, and financing to achieve the Sustainable Development Goals (SDGs). In this context, UNDP has established a Global Policy Network (GPN), a global and field-based technical expertise network covering a wide range of knowledge areas and supporting signature solutions and organizational capabilities outlined in the Strategic Plan. The Bureau for Policy and Programme Support (BPPS) and the Crisis Bureau (CB) are the two anchoring bureaus of the GPN.</p><br> <p>In this framework, the new Governance, Rule of Law and Peacebuilding (GRP) Hub, a joint initiative with BPPS, provides leadership and advisory services to strengthen UNDP’s impact on governance and peacebuilding, ensuring the integration of democratic governance and human rights into crisis response and recovery. The Hub aims to build an integrated portfolio collaboratively between CB and BPPS and to establish partnerships with various stakeholders, including the UN system, IFIs, civil society, and the private sector.</p><br> <p>Through Local Action, the GRP Hub seeks to contribute to peace and development, achieve visible impact on communities, and improve lives by delivering integrated solutions that leverage global expertise and partnerships. The Local Action unit works closely with local and regional governments as key development actors, emphasizing their role as service delivery leaders, drivers of innovation, and the level of government closest to people.</p><br> <p>Local and regional governments are already responsible for more than 65% of SDG targets, most of which relate to the delivery of basic services such as water, sanitation, mobility, climate action, health, and education. Cities and territories play an important role in implementing the SDGs, which are increasingly used as a strategic medium- and long-term planning and budgeting tool. Since 2015, local governments and their associations have become increasingly active in promoting the SDGs through advocacy, working with local populations and partners to translate the spirit of Agenda 2030 into cities and territories. Local governments have also begun using the SDGs as a strategic framework to deliver better and more innovative public services aligned with SDG targets and indicators.</p><br> <p>Within the SDG Local Action project, UNDP is one of the implementing partners of the Mayors’ Challenge, a global initiative aimed at rethinking the most essential services cities provide to residents.</p><br> <p>In this context, the SDG Local Action project is launching a call for applications to recruit a Project Supervisor to support the implementation of the Mayors’ Challenge in the city of Fez, Morocco, one of the winning cities of the 2025 edition.</p><br> <p>The project “Smart Management of the Cleanliness Sector, Integration of Waste Pickers into Cooperatives, and Promotion of the Circular Economy” aims to address challenges related to informal waste recovery activities. These activities, carried out by waste pickers operating outside the formal system, are often conducted in precarious and unsanitary conditions, contributing to the spread of illegal dumping sites across the city, affecting living conditions, urban attractiveness, and public health.</p><br> <p>Through an inclusive and structured approach, the project foresees the integration of waste pickers into formal cooperatives, ensuring respect for their dignity, access to stable income, social protection, and training programs that support their long-term inclusion and future prospects.</p><br> <p>The innovative nature of this initiative lies in its ability to professionalize the sector while placing waste pickers at the center of the operational system. By becoming managers of collection and sorting points, they are recognized as strategic partners in urban cleanliness and recycling, actively contributing to citizen awareness and the promotion of waste sorting at source.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The Project Coordinator will perform the following functions:</p><br> <p><strong>A. Support implementation of the project in the city of Fez</strong></p><br> <ul> <li>Coordinate all project activities with the focal point and city team, and contribute to strengthening local capacities in project management, planning, budgeting, and procurement of goods and services for project implementation;</li> <li>Lead strategic planning, decision-making, execution, and review to achieve project targets, indicators, and results;</li> <li>Prepare terms of reference for procurement processes to achieve project activities and objectives;</li> <li>Facilitate the development and implementation of contracting strategy, procurement strategy, quality management, supplier selection, and improvement of procurement processes;</li> <li>Supervise the work of service providers, consultants, and/or private entities implementing the project, and conduct performance evaluations in line with UNDP rules; regulations, and procedures. Certify to UNDP that services procured for project implementation have been delivered satisfactorily to the municipality;</li> <li>Facilitate analysis of information required for procurement planning and monitor implementation;</li> <li>Coordinate project staff, assess team performance, provide guidance, and build local capacity within the team;</li> <li>Organize meetings, maintain agendas, and guide client and user visits.&nbsp;Develop an activity schedule with deadlines for specific deliverables;</li> <li>Develop proposals to improve project efficiency, including strategies to enhance overall project impact;</li> <li>Identify sustainability alternatives for the project and prepare an exit strategy once external funding is exhausted. Work closely with the municipality to identify internal resources needed to sustain project results after completion;</li> <li>Monitor project operations, including administrative tasks, staff management, inventory tracking of office supplies, correspondence, and ensure proper implementation of all procedures;</li> <li>Maintain budget information and accounting records of project activities.</li> </ul> <p><strong>B. Project monitoring and reporting</strong></p><br> <ul> <li>Prepare a monitoring framework for project status, results, and milestones;</li> <li>Monitor project results, identify data related to SDG targets and indicators, and liaise with the communications team to provide data for infographics and other communication materials;</li> <li>Prepare operational reports on project activities and their impact on beneficiaries;</li> <li>Liaise with the global SDG Local Action team to keep the project webpage updated and contribute stories to communicate project results;</li> <li>Ensure effective communication on project activities with UNDP, the municipality of Fez, project beneficiaries, and local communities;</li> <li>Document the methodology and technologies used during project implementation.</li> </ul> <p><strong>C. Sharing lessons learned globally</strong></p><br> <ul> <li>Develop knowledge products on how the project contributes to SDGs through innovation in public service delivery;&nbsp;</li> <li>Develop policy briefs and easily transferable knowledge materials on lessons learned from the project;&nbsp;</li> <li>Participate in global exchanges among local governments on how the project contributes to SDG implementation at the local level.&nbsp;</li> </ul> <p>The incumbent will perform other duties within their functional profile as deemed necessary for the proper functioning of the Office and the Organization.</p><br> <p><strong>Institutional Arrangements</strong></p><br> <p>Under the overall supervision of the Mayor of the city and the city project focal point, the Project Coordinator will report directly to the UNDP Advisor on Cities and Local Governments based in New York (USA).</p><br> <p><strong>Competencies</strong></p><br> <p><strong>Core Competencies</strong></p><br> <ul> <li><strong>Achieve Results:</strong> LEVEL 2: Scale&nbsp;up&nbsp;solutions&nbsp;and&nbsp;simplifies&nbsp;processes,&nbsp;balances speed and accuracy in doing work;</li> <li><strong>Think Innovatively:</strong> LEVEL 2: Offer&nbsp;new&nbsp;ideas/open&nbsp;to&nbsp;new&nbsp;approaches, demonstrate systemic/integrated thinking;</li> <li><strong>Learn Continuously:</strong> LEVEL 2: Go&nbsp;outside&nbsp;comfort&nbsp;zone,&nbsp;learn&nbsp;from&nbsp;others&nbsp;and support&nbsp;their&nbsp;learning;</li> <li><strong>Adapt with Agility:</strong> LEVEL 2: Adapt&nbsp;processes/approaches&nbsp;to&nbsp;new&nbsp;situations, involve others in change process;</li> <li><strong>Act with Determination: </strong>LEVEL 2: Able&nbsp;to&nbsp;persevere&nbsp;and&nbsp;deal&nbsp;with&nbsp;multiple&nbsp;sources&nbsp;of pressure simultaneously;</li> <li><strong>Engage and Partner:</strong> LEVEL 2: Is&nbsp;facilitator/integrator,&nbsp;bring&nbsp;people&nbsp;together, build/maintain&nbsp;coalitions/partnerships;</li> <li><strong>Enable Diversity and Inclusion:</strong> LEVEL 2: Facilitate&nbsp;conversations&nbsp;to&nbsp;bridge&nbsp;differences, considers in decision making.</li> </ul> <br> <p><strong>Functional/Technical competencies</strong></p><br> <p><strong>Business management</strong></p><br> <ul> <li><strong>Project management: </strong>Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific objectives.&nbsp;</li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li><strong>Effective decision-making:</strong> Ability to make timely and effective decisions within authority, expertise, and resources.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Communication: </strong>Ability to communicate clearly and concisely in written and verbal form; adapt messages and methods to audience; manage internal and external communications.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Working with evidence and data: </strong>Ability to inspect, clean, transform and model data to uncover useful information for decision-making.</li> </ul> <p><strong>2030 Agenda: Prosperity</strong></p><br> <ul> <li><strong>Inclusive growth:</strong> Urban development design, risk mitigation, inclusive design, resilience and sustainability.</li> </ul> <p><strong>2030 Agenda: Engagement and effectiveness</strong></p><br> <ul> <li> <p><strong>SDG integration:</strong> Role of science, technology and innovation for SDGs.&nbsp;</p><br></li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li> <p><strong>Strategic and creative thinking:</strong> Ability to approach issues in a new way through intentional and rational thinking focused on critical analysis of factors affecting long-term success.&nbsp;&nbsp;</p><br></li> </ul> <br> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education</strong></p><br> <ul> <li>A Master’s degree (or equivalent) in environment, circular economy, waste management and recycling, or sustainable development is required.</li> <li>A first-level university degree (Bachelor’s) in the above fields, combined with two additional years of relevant experience, will be considered in lieu of an advanced degree.</li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Candidates with a Master’s degree (or equivalent) are not required to have professional experience.</li> <li>Candidates with a Bachelor’s degree (or equivalent) must have at least two (2) years of relevant professional experience in environmental project management, with strong knowledge of the Moroccan regulatory context.&nbsp;</li> </ul> <p><strong>Required skills:</strong></p><br> <ul> <li>Proven leadership and project management skills;</li> <li>Computer literacy and proficiency in office software (MS Word, Excel, PowerPoint, etc.);</li> <li>Strong understanding of local realities related to waste pickers’ activities.&nbsp;</li> </ul> <p><strong>Desired skills:</strong></p><br> <ul> <li>Experience working with local governments and associations;</li> <li>Expertise in waste management and valorization;</li> <li>Professional experience in waste management, circular economy, sustainable development, recycling technologies, as well as communication and mediation.</li> </ul> <p><strong>Language Requirements:</strong></p><br> <ul> <li>Fluency in English (spoken and written) is required.</li> <li>Fluency in Arabic and Moroccan dialect is required.</li> <li>Knowledge of Amazigh dialect is an asset.&nbsp;</li> </ul> <p><strong>Professional&nbsp;Certificates</strong></p><br> <ul> <li>Project management certification is an asset.&nbsp;</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>