Call Center Jobs in Morocco

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p>The inbound call center agent is responsible for responding by phone to incoming customer calls. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of:</p><p>Receiving incoming customer calls</p><p>Actively listening to callers</p><p>Identifying their needs, analyzing their requests and directing them</p><p>Maintaining the highest quality of customer service</p><p>Ensuring the achievement of the quantitative and qualitative objectives of the project.</p><p>Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our partner, a well-known bank located in Casablanca/Sidi Maarouf, as our new Customer Service Advisor. Your role will be key in supporting our clients, with training provided by a high-performing team.</p><br><br><p>Your main tasks:</p><br><br><ul><li>Handle and process incoming customer calls;</li><li>Support, guide, and inform clients about banking products and services;</li><li>Respond to phone requests for information, complaints, and routine operations;</li><li>Ensure impeccable service quality and optimal customer satisfaction;</li><li>Contribute to customer loyalty by providing suitable solutions.</li></ul> <br> <br> Required profile : <p>Profile sought:</p><br><br><ul><li>High school diploma to Bachelor's/Master's degree, all fields combined;</li><li>Beginners accepted / first experience in a call center is a plus;</li><li>Excellent command of French, spoken and written;</li><li>Good listening skills, interpersonal skills, and service-oriented attitude;</li><li>Dynamic, rigorous, and able to handle stress;</li><li>Basic knowledge of the banking sector is appreciated.</li></ul> <br><br> </div>

<p>The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</p><p><br></p><p>Receive incoming calls from customers</p><p>Actively listen to the speakers</p><p>Identify their needs, analyze their requests and guide them</p><p>Maintaining the highest quality of customer service</p><p>To ensure the achievement of the project's quantitative and qualitative objectives.</p><p>Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</p><p><br></p><p>Desired profile</p><p>&nbsp;</p><p><br></p><p>Perfect command of the French language, with good fluency in both spoken and written French.</p><p>Excellent argumentative skills.</p><p>Business logic.</p><p>A genuine sense of listening.</p><p>Unwavering empathy.</p><p>Experience required</p><p>&nbsp;</p><p><br></p><p>Experience in telemarketing is desirable (Inbound calls)</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>The call reception advisor is responsible for answering incoming customer calls by telephone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team manager, their main tasks consist of: Receiving incoming customer calls. Actively listening to the interlocutors. Identifying their needs, analyzing their requests and directing them. Maintaining the highest quality of customer service. Guaranteeing the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Join our dynamic and multilingual team! As a Bilingual Customer Advisor, you will be responsible for:- Welcoming and informing Dutch and French-speaking customers by phone.- Handling customer requests and complaints with efficiency and empathy.- Ensuring personalized follow-up for each request and finding suitable solutions.- Contributing to the continuous improvement of service quality. <br> <br> Required profile : Bilingual Dutch-French, both spoken and written.Excellent communicator, you are a good listener and have a pleasant voice.Customer-oriented and with a strong sense of service.Resistant to stress and able to handle difficult situations calmly.Proficient in computer tools (CRM, etc.).A first experience in customer service would be a plus. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Foundever</strong> is defined by a culture strongly driven by <strong>innovation</strong>, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a <strong>collaborative</strong> culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A <strong>competitive</strong> dimension reinforces performance expectations and results orientation, while a more moderate <strong>organizational</strong> component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. </p><br><br> <br> Job : <p><u><strong>Joining Foundever means benefiting from an environment that values your skills and commitment:</strong></u></p><br><br><p>&nbsp;Attractive compensation consisting of a fixed salary and bonuses related to performance, technicality, and commercial results.<br>&nbsp;A permanent employment contract (CDI) from the first day of training to support you from your integration.<br>&nbsp;100% paid initial training to help you quickly develop your skills and succeed in your role.<br>&nbsp;Comprehensive social benefits, including health coverage and social contributions.<br>&nbsp;A friendly and dynamic work environment, with a relaxation area, a social club, and various activities throughout the year: games, raffles, gift vouchers, table football, etc.<br>&nbsp;Transportation service provided to facilitate your commutes.</p><br><br><br><p><u><strong>Main Mission:</strong></u></p><br><br><p>The Sales Coach's mission is to boost the commercial performance of the teams by leading the sales force, implementing motivation actions, and monitoring results to achieve commercial objectives.</p><br><br><p><u><strong>Activities and Responsibilities:</strong></u></p><br><br><p><u><strong>1-Commercial Team Management:</strong></u></p><br><br><p>Lead the commercial advisor teams daily<br>Implement sales challenges (individual and collective)<br>Motivate and unite teams around sales objectives<br>Create a positive commercial dynamic on the floor</p><br><br><p><u><strong>2-Performance Monitoring:</strong></u></p><br><br><p>Track commercial indicators by activity.<br>Analyze individual and collective results<br>Propose corrective actions to improve performance<br>Participate in commercial briefings and debriefings</p><br><br><p><u><strong>3-Support and Skill Development:</strong></u></p><br><br><p>Support customer advisors in the field (listening, coaching, call monitoring)<br>Identify sales training needs<br>Contribute to the improvement of sales pitches and scripts<br>Share commercial best practices</p><br><br><p><u><strong>3-Implementation of Commercial Actions:</strong></u></p><br><br><p>Deploy commercial operations (offers, promotions, call campaigns)<br>Ensure teams fully understand the offers<br>Ensure adherence to procedures and the sales pitch</p><br><br><p><u><strong>4-Communication and Coordination:</strong></u></p><br><br><p>Act as a link between sales management, supervisors, and teams<br>Report on-site information (obstacles, levers, customer feedback)<br>Participate in the continuous improvement of sales processes</p><br><br> <br> <br> Required profile : <p><u><strong>Required Skills:</strong></u></p><br><br><ul><li>Associate's degree (Bac+2) to Master's degree (Bac+5) in sales, management, communication, human resources, or a similar field.</li><li>Minimum 2 to 3 years of experience in a commercial environment, ideally in a contact center / customer relations / telesales role as a Team Manager.</li><li>Previous experience in coaching, training, support, or team management is highly desired.</li></ul><p><u><strong>Know-how:</strong></u></p><br><br><ul><li>Remote sales techniques</li><li>Management and motivation of sales teams</li><li>Analysis of performance indicators (KPIs)</li><li>Proficiency in tools (CRM, reporting tools)</li><li>Good command of the Office suite.</li></ul><p><u><strong>&nbsp;Soft Skills:</strong></u></p><br><br><ul><li>Leadership and interpersonal skills</li><li>Pedagogy and coaching aptitude</li><li>Dynamism, responsiveness, and teamwork spirit</li><li>Ability to work under pressure and with set targets</li></ul> <br><br> </div>

<p><b>Job description</b></p><p><br></p><p>Foundever is recruiting outbound customer service representatives for its Casanearshore site.</p><p>In this role, you will be responsible for:</p><p>• Contacting customers who are considering canceling their contracts.</p><p>• Developing the customer portfolio .</p><p>• Marketing and promoting products.</p><p>• Identifying customer needs, advising them, and proposing solutions tailored to their requirements, while adhering to guidelines established by management.</p><p>• Ensuring the achievement of qualitative and quantitative objectives set by management.</p><p><br></p><p><b>Main responsibilities</b></p><p><b>Desired Profile</b></p><p><br></p><p>Candidates should have a high school diploma or higher, and</p><p>prior experience in outbound calling is preferred.</p><p>A good level of French (both spoken and written) is required, along with</p><p>strong listening and customer service skills,</p><p>good computer skills,</p><p>and be diligent, committed, and punctual.</p><p><br></p><p>Employee benefits and other</p><p><br></p><p>• Attractive remuneration (fixed + bonus)</p><p>• Permanent contract from the first day of training;</p><p>• 100% paid training</p><p>• Attractive social benefits (Health Insurance, Social Club…);</p><p>• Transport.</p><p><br></p><p>Hourly range</p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">7am-8pm</font></font></p><p><br></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search Profile</font></font></h3><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Candidates should have a high school diploma or higher, and prior experience in call center operations is desirable. A good level of French (both spoken and written) is required, along with strong listening and customer service skills, good computer skills, and be diligent, committed, and punctual.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Main tasks</p><br><br><ul><li>Assure administrative management of staff and follow-up of HR files</li><li>Ensure compliance with Moroccan labor law and internal procedures</li><li>Support employees and managers on various HR topics</li><li>Ensure follow-up of contracts, leave, absences, and staff movements</li><li>Participate in recruitment management and the onboarding of new employees</li><li>Prepare and monitor HR reports and indicators</li><li>Handle various employee requests and HR issues</li><li>Participate in the implementation and improvement of HR processes</li><li>Keep up-to-date with changes in social legislation and HR best practices<br>&nbsp;</li></ul> <br> Required profile : <br><ul><li>Bachelor's degree (Bac+3/5) in Human Resources, Labor Law, or equivalent</li><li>2 to 4 years of experience in an HR role</li><li>Experience in a call center / BPO is highly appreciated</li><li>Good command of Moroccan labor law</li><li>Good knowledge of HR processes and personnel administration</li><li>Fluent French and English, both written and spoken</li><li>Excellent communication and interpersonal skills</li><li>Organized, rigorous, discreet, and able to manage multiple tasks simultaneously</li></ul><p>Interested?<br>Send your CV in English to Boutaina.dom@gmail.com, specifying "HR Specialist" in the subject line.</p><br><br><p>#DOMINORH #Recruitment #HRSpecialist #HumanResources #RessourcesHumaines #Casablanca #BPO #CallCenter #Hiring</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>DXC – CDG</strong> stands out for a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a <strong>collaborative culture</strong>, fostering trust, empowerment and close managerial support. It also integrates an <strong>innovation dimension</strong>, encouraging initiative, adaptability and experimentation. Finally, a well-established <strong>organizational culture</strong> provides structure, ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <strong>Responsibilities:</strong><br><ul><li>Answers calls and emails professionally</li><li>Works to achieve individual and team goals</li><li>Participates in team meetings and debriefing sessions</li><li>Reports any problems hindering their work to their Team Leader</li><li>Ensures consistent quality</li><li>Adheres to schedules and calendars</li><li>Understands and respects internal procedures and processes</li><li>Maintains a balance between quantity and quality (with the help of quality analysts, trainers, and team leaders)</li><li>Understands and considers the impact of their performance on service level</li><li>Monitors their inbox and queue</li><li>Provides suggestions for improvement regarding the client's internal procedures and processes</li></ul> <br> <br> Required profile : <ul><li><strong>Education Level:</strong> Minimum of a 2-year college degree (Bac+2)</li><li><strong>Experience Level:</strong> Previous experience in a call center would be appreciated</li><li>Proficiency in <strong>Spanish</strong>, both written and spoken</li><li>Ability to adapt and learn procedures and tools</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job summary: We are recruiting customer service representatives to handle inbound calls at our Yaacoub El Mansour site.</font></font></p> <p> </p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job description</font></font><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Foundever Group is recruiting customer service representatives for its Yaacoub El Mansour site for its client, a company operating in the consumer electronics and home appliance sector. The role involves providing inbound call center support to customers experiencing difficulties, fostering loyalty and satisfaction by offering comprehensive and reliable answers to their inquiries. </font></font><br> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In this context, you will be responsible for: </font></font><br> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Answering customer calls </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Listening to and diagnosing their needs to provide appropriate solutions; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Applying defined processes and mastering the use of tools </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Reporting any information that could identify a malfunction or improve a procedure; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contributing to the smooth operation of the service; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">and Ensuring that the qualitative and quantitative objectives set by management are met.</font></font></p> <p> </p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Employee benefits and other</font></font><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Attractive remuneration (fixed salary + bonuses) </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transportation provided </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Permanent contract from day one Training </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provided &amp; paid training </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Attractive social benefits (Social Security contributions, Health insurance, Social Club...) </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Friendly workspace, Social Club, Activities, Gift vouchers, Raffle, Board games, Foosball</font></font></p> <p> </p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Hourly range</font></font><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Having a Baccalaureate or higher education degree, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">a good level of French (spoken and written), </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">desired experience, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">a sense of listening and service, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">good knowledge of computer tools </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">, diligent, involved, punctual.</font></font></p>

<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are recruiting customer service representatives for inbound calls at our Yaacoub El Mansour site.</font></font></strong> </p> <p> <strong> </strong> </p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job description:</font></font></strong> </p> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Foundever Group is recruiting customer service representatives for its Yaacoub El Mansour site for its client, a company operating in the consumer electronics and home appliance sector. The role involves providing inbound call center support to customers experiencing difficulties, fostering loyalty and satisfaction by offering comprehensive and reliable answers to their inquiries. </font></font><br> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In this context, you will be responsible for: </font></font><br> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Answering customer calls </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Listening to and diagnosing their needs to provide appropriate solutions; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Applying defined processes and mastering the use of tools </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">; Reporting any information that could identify a malfunction or improve a procedure; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contributing to the smooth operation of the service; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">and Ensuring that the qualitative and quantitative objectives set by management are met.</font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Employee benefits and other</font></font></strong> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Attractive compensation (fixed salary + bonuses); </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transportation provided; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Permanent contract from the first day of training; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Paid training provided; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Attractive employee benefits (social security contributions, health insurance, social club, etc.); </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Friendly workspace, social club, activities, gift vouchers, raffle, board games, foosball</font></font></p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Having a Baccalaureate or higher education degree, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">a good level of French (spoken and written), </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">desired experience, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">a sense of listening and service, </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">good knowledge of computer tools </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">, diligent, involved, punctual.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p>As part of our business development, we are hiring Customer Advisors proficient in: Arabic (Darija), French<br>Your missions:</p><br><br><p>• Support prospects and customers in solving problems or providing information.<br>• Actively contribute to promoting our brand image and developing customer satisfaction.<br>• Effectively manage complaints.<br>• Be an ambassador for customer satisfaction!</p><br><br> <br> <br> Required profile : <p>1. Training &amp; experience:</p><br><br><p>• Bac+2 minimum (desired)<br>• CRM training or equivalent<br>• Call center experience highly recommended</p><br><br><p>2. Soft skills:</p><br><br><p>• Fluent speaking + excellent active listening<br>• Stress management<br>• Customer empathy<br>• Analytical &amp; problem-solving skills</p><br><br><p>3. Hard skills:</p><br><br><p>• Familiarity with CRM tools.<br>• Proficiency in Microsoft Office (Excel)<br>• Fast and accurate typing<br>• Multitasking<br>• Omnichannel management (calls, emails, chat)</p><br><br><p>4. Business knowledge:</p><br><br><p>• Fintech / Banking / Financial services<br>• Digital customer relations</p><br><br><p>5. Languages:</p><br><br><p>• Arabic (Darija): fluent without accent.<br>• French: very good (oral &amp; written)<br>• English: Minimum intermediate level.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Attijariwafa bank</strong> operates within a predominantly <strong>collaborative culture</strong>, placing people, trust, and teamwork at the heart of its organization. The bank <strong>promotes</strong> close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is <strong>balanced</strong> by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also <strong>embraces</strong> innovation, <strong>supported</strong> by structured processes that ensure reliability, efficiency, and operational excellence. </p><br><br> <br> Job : <p>Provide quality telephone service to bank clients, handle their requests, and offer suitable answers/solutions to their needs in terms of advice and product offers.<br><strong>Your tasks will be as follows:</strong></p><br><br><ul><li>Handle client requests,</li><li>Advise and inform clients/prospects about current offers,</li><li>Promote and sell bank products and services by phone,</li><li>Update and enrich client data,</li><li>Initiate client complaints,</li><li>Ensure compliance with quality standards and banking procedures.</li></ul> <br> Required profile : <p>A sales-oriented personality, with a Bachelor's degree (ideally in Marketing, Sales Techniques, Economics and Management, Commerce, or Commercial Management...)</p><br><br><ul><li>You have previous experience, ideally as a telephone advisor in a Call Center. Beginners are accepted with provided training.</li><li>You are fluent in: French, English</li><li>You are dynamic and enjoy challenges</li></ul><p><strong>Required skills:</strong></p><br><br><p><strong>Know-how:</strong></p><br><br><ul><li>Organizational skills,</li><li>Analytical and synthetic thinking,</li><li>Customer focus,</li><li>Results orientation,</li><li>Learning and assimilation ability,</li><li>Influence and persuasion.</li></ul><p><strong>Soft skills:</strong></p><br><br><ul><li>Active listening,</li><li>Responsiveness,</li><li>Communication,</li><li>Adaptability,</li><li>Emotional intelligence,</li><li>Stress resistance,</li><li>Interpersonal skills.&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Job and Missions:<br><p>We are looking for passionate talents to strengthen our teams and offer an exceptional experience to our international clients.</p><br><br><p>- As a Spanish-speaking customer service representative, you will be the main point of contact for our Spanish clients, exclusively in writing.</p><br><br><p>- Written multi-channel management: respond to customer requests via chat (instant) and email.</p><br><br><p>- Ticket processing: analyze, classify, and resolve incident or complaint tickets in our CRM tool.</p><br><br><p>- File tracking: ensure follow-up of complex cases until their complete resolution.</p><br><br><p>- Writing quality: Ensure a clear, empathetic, error-free, and personalized response according to the company's standards.</p><br><br><p>- Compliance with deadlines: Process requests within the established deadlines (SLA) while maintaining a high level of customer satisfaction.</p><br><br> <br> Required profile : - Native or bilingual proficiency in Spanish (required).<br>- Excellent writing and spelling skills.<br>- Experience in customer service, digital support, or Back-Office (desirable).<br>- Good command of computer tools and CRM.<br>- Organized, autonomous, and able to manage multiple tasks simultaneously. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>On behalf of our client, a company specialized in service provision related to management, operation, and project support, we are looking for a Talent Acquisition Specialist to strengthen its HR team as part of a 6-month renewable temporary contract.</p><br><br><p>Main tasks:</p><br><br><p>Gather and analyze recruitment needs from managers;<br>Write and post job offers on various channels;<br>Actively source candidates (job boards, LinkedIn, networks, direct approach);<br>Conduct pre-selection interviews (phone and in-person);<br>Manage the recruitment process through to onboarding;<br>Oversee relationships with managers and ensure a quality candidate experience;<br>Update HR tracking and reporting tools;<br>Contribute to the continuous improvement of recruitment processes.</p><br><br> <br> Required profile : <p>Higher education in Human Resources, Management, or equivalent;<br>Approximately 5 years of experience in recruitment, ideally in a firm or structured environment, ideally with call center experience;<br>Mastery of sourcing and candidate evaluation techniques;<br>Good knowledge of recruitment tools (LinkedIn Recruiter, ATS...);<br>Excellent oral and written communication skills;<br>Organized, responsive, and results-oriented;<br>Good interpersonal skills and ability to work with different stakeholders.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Maroc Cloud is looking for a passionate Google Workspace Support Engineer to join its dynamic team. You will be the pillar of technical support, ensuring the performance of our clients' Google Workspace environments.<br>- Provide first-class technical support to Google Workspace administrators for any configuration, usage, and complex incident resolution questions.<br>- Train our clients on the proper use of Google Workspace products and services, helping them maximize their potential.<br>- Contribute to the creation and updating of our technical knowledge base, documenting solutions and best practices.<br>- Work closely with Maroc Cloud's internal teams to escalate and resolve the most demanding technical issues. <br> <br> Required profile : Computer engineering degree or equivalent.<br>1-2 years of significant experience in a technical support or helpdesk role.<br>Excellent knowledge of Google Workspace platform administration.<br>Good knowledge of email server administration (Exchange, Zimbra) and a solid understanding of DNS.<br>Basic knowledge of computer development and API usage is a plus.<br>Excellent communication skills.<br>Ability to work independently and as part of a team.<br>Fluent French and English, both spoken and written, are essential. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. </p><br><br> <br> Job : <p>If you want to be part of the HCL adventure, we are currently expanding and looking for a Service Desk Analyst to join our dynamic team in our Global Delivery center in Morocco.</p><br><br><p><br><strong>Tasks:</strong><br>- To maintain high login Efficiency (Availability) for customers.<br>- To provide level 1 remote desktop support to resolve tickets and provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.<br>- To update work logs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.<br>- Work on value adding activities such Knowledge base update and self-development.<br>- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.<br>- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases.</p><br><br><p><br><strong>Daily Activities:</strong><br>- Provide hardware/software/network problem diagnosis/resolution via telephone for end users customers<br>- Route problems to internal support group<br>- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge<br>- Administer and provide User Access in various systems<br>- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.</p><br><br> <br> <br> Required profile : <p><strong>Soft Skills:</strong><br>- Excellent communication and conversation skills (both verbal and written)<br>- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations<br>- Ability to acquire new information quickly and the willingness to do so at all times</p><br><br><p><br><strong>Technical Requirements:</strong><br>- Understanding of the IT environment and readiness to learn new processes and technologies<br>- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset</p><br><br><p><strong>Language Requirements:</strong><br>- Excellent communication skills in Spanish (oral and written)<br>- Knowledge of English and French at B2 level at least</p><br><br><p>POSSIBILITY OF FULL REMOTE</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ELOAN</strong> stands out for a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and the achievement of measurable objectives are key drivers. This dynamic is almost equally complemented by a <strong>collaborative culture</strong>, emphasizing people, trust and empowerment, supported by close and supportive management. A solid <strong>organizational dimension</strong> structures the overall environment, ensuring process rigor, reliability and operational efficiency. <strong>Innovation</strong>, however, plays a very limited role and remains marginal within the company’s overall culture. </p><br><br> <br> Job : <p><strong>Your missions</strong></p><br><br><p>As an intermediary between clients and our banking partners, you will be responsible for:</p><br><br><ol><li>Prospecting and assisting clients with their credit consolidation requests</li><li>Identifying needs and analyzing clients' financial situations</li><li>Carrying out personalized financing simulations</li><li>Preparing applications and ensuring their follow-up until the funds are released</li><li>Negotiating the best terms with our partner banks</li><li>Providing quality commercial follow-up to build customer loyalty</li><li>Following up with clients to optimize returns and conversions</li><li>Achieving and exceeding set commercial objectives</li></ol> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><br><ol><li>Bachelor's to Master's degree in commerce, finance, economics, or equivalent</li><li>Excellent command of French, both spoken and written</li><li>Good interpersonal skills and enjoyment of customer contact, especially by phone</li><li>Challenging spirit and strong motivation to achieve commercial objectives</li><li>Dynamic, rigorous, responsive, and attentive</li><li>A first experience in customer relations, telesales, banking, insurance, or call center is highly appreciated</li></ol><p><br><strong>What we offer</strong></p><br><br><br><ol><li>Net fixed salary: 5,000 DH</li><li>Unlimited bonuses potentially reaching 30,000 DH and more</li><li>Complete certified training (IOBSP) to quickly develop your skills</li><li>Fixed hours and sedentary position for a better work-life balance</li><li>Aid Sghir and Aid Kbir bonuses (for non-working days)</li><li>Health insurance covered 100% by the employer</li><li>CIMR (Moroccan Interprofessional Retirement Fund)</li><li>Possibility of salary advance</li><li>Agreements and benefits with banks, hotels, gyms, opticians, doctors, and hospitals</li><li>Real opportunities for career advancement within the company</li></ol> <br><br> </div>