Call Center Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are hiring Call Center Agents specialized in outbound calls for lead qualification in the energy sector.</p><br><br><p>Your tasks:<br>------------------------<br>Contact potential customers by phone.<br>Verify and complete the information on their files.<br>Ask the necessary questions to check qualification criteria.<br>Identify leads that meet the defined criteria.<br>Update information in internal tools.<br>Follow procedures and quality standards.<br>Help achieve production targets.</p><br><br> <br> Required profile : <p>Previous experience in outbound calls, call center work, or file qualification.<br>Experience in the energy or solar sector would be a plus.<br>Excellent spoken French.<br>Good listening and communication skills.<br>Serious, thorough, and able to follow a precise process.<br>Dynamic and enjoys working towards goals.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Maroc Climate and Security (MCS) – Carrier</strong> operates within a <strong>predominantly cooperative culture</strong>, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a <strong>strong performance orientation</strong>, reflected in clear objectives and results-driven practices. It is further complemented by an <strong>innovative dimension</strong> that values initiative, alongside <strong>structured organizational processes</strong> ensuring efficiency, consistency and reliability. </p><br><br> <br> Job : <p>MCS is currently recruiting Commercial Assistants for Call Reception.</p><br><br><p>Your main mission will be:<br>• Receiving telephone calls from clients and employees of the company (French market) B2B and B2C<br>• In-depth and targeted analysis of customer needs<br>• Routing calls to the correct contact person using internal tools<br>• Sending emails to take messages<br>• Sending requested documents<br>• Projecting a positive image of the represented company.</p><br><br> <br> <br> Required profile : <p>Required skills and experience:</p><br><br><ul><li>Associate's or Bachelor's degree</li><li>2 years of experience in a call center, specifically in call reception, is mandatory.</li><li>Very good command of French, both written and spoken, good speaking ability</li><li>Good listening and service skills, comfortable on the phone</li><li>Excellent ability to absorb information</li><li>Proficiency in office software (Word, Excel, PowerPoint...) would be a plus</li></ul><p><br>Personal qualities:</p><br><br><ul><li>Team spirit and willingness to share best practices</li><li>Commitment to continuous improvement</li></ul><p>Your personal commitment and proactivity will be assets for success in this role</p><br><br><p>Office hours + Weekend OFF</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</span></span></span></span></span></li></ol><br><br>. <br><ol><li><span><span><span><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in English ,Frensh &amp; Arabic Languages .</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><b>HEOMI&nbsp;</b>is characterized by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. The company also integrates a more moderate <strong>innovation component</strong>, encouraging initiative and adaptability. Finally, a less dominant <strong>organizational dimension</strong> provides a structuring framework to support efficiency. </p><br><br> <br> Job : <p>As part of our continued development, we are recruiting Sales Advisors:</p><br><br><p>Joining HEOMI means saying yes to a meaningful experience, where encounters and tasks push you to grow every day within a committed and dynamic team.</p><br><br><p>Reporting to the sales manager, your main tasks will be as follows:</p><br><br><ul><li>Sell insurance products to individuals;</li><li>Follow the internal procedure and the established call charter;</li><li>Respond precisely to the needs, requests, and objections of prospects and/or clients.</li></ul> <br> <br> Required profile : <p><u><strong>You are recognized for the following qualities/skills:</strong></u></p><br><br><ul><li>You have a good command of <strong>sales techniques</strong>, with a <strong>successful first experience in a call center</strong>;</li><li>You have good analytical and negotiation skills with a real commercial spirit;</li><li>You are responsive and dynamic;</li><li>You have a good command of French and can hold a conversation;</li></ul><p>We are recruiting team players who are autonomous, curious, and dynamic. People with strong human values, necessary for learning a job that may be new, but is so exciting and rewarding.</p><br><br><p><strong>Training is provided upon your integration.</strong></p><br><br><p><strong><u>Social benefits and others:&nbsp;</u></strong></p><br><br><ul><li>A training program to help you integrate your role well.</li><li>100% paid training from the 1st day.</li><li>A motivating, friendly, and very pleasantly maintained work environment</li><li>Permanent contract + CNSS + AMO + private health insurance SANLAM + transport provided</li><li>A base salary with <em><strong>commissions on turnover + status and contract bonuses</strong></em></li></ul><p><strong>The recruitment process:</strong><br>A first phone call with our Recruitment Officer. If this first step is validated, you will have an HR interview followed by an operational interview with the managers.<br>The diversity of profiles and experiences of the talents that make up our teams reflects our CSR policy and our commitments.<br><em>Want to know more about the company?</em> Visit our website: https://heomi.fr/</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.<br>&nbsp;</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.<br>&nbsp;</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.<br>&nbsp;</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.<br>&nbsp;</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.<br>&nbsp;</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.<br>&nbsp;</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.<br>&nbsp;</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.<br>&nbsp;</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.<br>&nbsp;</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh &amp; Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Embark on a Sales Journey with Us as an Outbound Call Sales Agent!<br> Are you passionate about sales and fluent in French?<br> Join Best Service Team (BST) as an Outbound Call Sales Agent and connect with clients in the French market from the comfort of your home!<br> The Mission At BST, we believe in not just making sales, but building meaningful relationships.<br> We provide high-impact, B2B service solutions that help world-class brands expand their reach and enhance customer engagement.<br> What is BST?<br> BST is a specialized provider operating globally, dedicated to bridging the gap between technology and human interaction.<br> We bring together diverse cultures to tackle challenges within the sales industry, and we thrive in fast-paced environments where innovation and teamwork meet.<br> The Role: Outbound Call Sales Agent for the French Market As an Outbound Call Sales Agent targeting the French market, you will initiate conversations with potential clients, showcasing our products and services and driving our sales initiatives.<br> Your Daily Responsibilities The Connector: Make outbound calls to prospects, introducing our offerings with enthusiasm and professionalism.<br> The Closer: Understand customer needs and present appropriate solutions that resonate with them.<br> The Record Keeper: Maintain accurate records of all sales activities and customer interactions in our CRM system.<br> The Team Player: Collaborate with colleagues to share insights and improve sales strategies.<br> The Learner: Participate in ongoing training opportunities to refine your knowledge about our products and sales techniques.<br> Remote Work – Enjoy the flexibility of working remotely from anywhere.<br> Competitive Compensation – Receive a competitive base salary with additional performance-based bonuses.<br> KPI-Based Incentives – Earn additional rewards based on your individual performance and results.<br> Ongoing Training &amp; Development – Get continuous sales and product training to strengthen your skills and knowledge.<br> Career Growth Opportunities – Develop your career and explore opportunities for professional growth within the company.<br> International Team – Work alongside a supportive and diverse international team.<br> Fluent in French and English , both written and spoken.<br> Prior experience in sales or customer service roles is preferred.<br> Outstanding communication and interpersonal skills.<br> Strong negotiation and persuasive abilities.<br> Results-oriented with a passion for meeting targets.<br> Able to thrive in fast-paced and dynamic environments.<br> Excellent problem-solving skills with the ability to address customer objections effectively.<br></span> </div>

<p>Foundever is recruiting customer service representatives for its Yaacoub El Mansour site for a client operating in the large retail and home appliance sector. The role involves providing back-office and front-office customer assistance, focusing on customer loyalty and satisfaction by offering complete and reliable solutions to their requests.</p><p>Key Responsibilities:</p><ul><li>Receive customer calls, process chats and emails.</li><li>Listen to and diagnose customer needs to provide appropriate solutions.</li><li>Apply defined processes and master tool usage.</li><li>Report any information that helps identify malfunctions or improve procedures.</li><li>Contribute to the smooth running of the service.</li><li>Ensure qualitative and quantitative objectives set by management are met.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Profile Required:</p><ul><li>Baccalaureate degree or higher.</li><li>First experience in customer service and back office is desirable.</li><li>Knowledge of renewable energies and new technologies is desirable.</li><li>Very good level of French (spoken and written).</li><li>Good listening and service skills.</li><li>Good knowledge of computer tools.</li><li>Assiduous, committed, punctual.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Axa Services Maroc</strong>&nbsp;operates within a strongly <strong>collaborative culture</strong>, where people, trust, and high-quality professional relationships are central. The company <strong>promotes</strong> close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is <strong>reinforced</strong> by robust organizational practices that ensure reliability and operational efficiency. It is <strong>balanced</strong> by a performance-oriented mindset and a measured openness to innovation, supporting collective success. </p><br><br> <br> Job : <ul><li><u><strong>Reporting and monitoring of indicators:</strong></u></li></ul><p>- Participates, depending on the scope, in updating activity dashboards and analyzes discrepancies<br>- Alerts management or operational staff in case of anomalies or incidents<br>- Manages and monitors, depending on the scope, elements related to employee presence (punctuality, leave, break overruns<br>... ... ...)<br>- Designs, updates and analyzes the history of key activity indicators<br>- Checks the reports produced<br>- Supports the analysis of production indicators and monitors performance<br>- Produces a daily, weekly, and monthly activity report.</p><br><br><p><br>•<u><strong>Performance bonus &amp; Challenge:</strong></u><br>- Manages the process of calculating performance bonuses according to predefined variable systems<br>- Manages the process of calculating Challenges according to predefined calculation rules<br>- Performs periodic analyses of variable pay (Performance, evolution, impacts, distribution rate....)</p><br><br><p><br>•<u><strong>Management of cross-functional projects:</strong></u><br>- Participates in internal cross-functional projects (continuous improvement projects, process changes, proposed<br>solutions)&nbsp;</p><br><br> <br> <br> Required profile : <p>&nbsp;Experience in customer relationship management (production, activity monitoring...) and in cross-functional/matrix work<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p>Do you enjoy solving problems as much as seizing sales opportunities?<br>At ADM Value, we are hiring Customer Advisors for one of our clients, for a customer service and technical support project in the energy sector.<br>You will handle inbound calls from individuals: assisting them with information requests, billing questions, and technical problems, and suggesting suitable options based on their needs.</p><br><br><ul><li>Respond to information requests and complaints from individual customers (explaining bills, managing customer accounts, etc.).</li><li>Handle requests related to technical issues.</li><li>Perform commercial upselling: offer adapted options and additional sales based on the customer's profile.</li><li>Ensure customer satisfaction in every interaction through quality follow-up.</li></ul><p><strong>Social benefits and others</strong><br>You will join ADM Value on a permanent contract (CDI), in a structured team with a salary that includes a variable part linked to your results.</p><br><br><ul><li>Permanent contract (CDI) from hiring.</li><li>Paid initial training from the first day.</li><li>Social coverage: CNSS + AMO.</li><li>Meal allowance + transport allowance.</li><li>Monthly activity bonus from the first full month of production.</li><li>Sales performance bonuses.</li><li>Employee partnerships: preferential rates (services, leisure, shopping...).</li><li>Stimulating environment, fostering progress and personal growth.</li></ul><p><strong>Working hours</strong><br>Monday to Saturday: 9 AM - 7 PM (French time, depending on time zone). On-site position at our Rabat office.<br><strong>Net Salary + bonuses</strong><br>Salary package of over 6600 Dhs (Uncapped bonus)</p><br><br> <br> <br> Required profile : <ul><li>Mixed customer service and sales profile: you know how to listen and persuade.</li><li>Excellent French level (spoken and written), essential.</li><li>Experience desired in the energy sector and/or technical support.</li><li>Very good interpersonal skills and ability to manage different types of requests.</li><li>Comfortable with computer tools.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>SGS Maroc SA</strong> operates within a <strong>predominantly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s values. A close and supportive management style encourages accountability, teamwork and strong human relationships. This people-focused approach is complemented by a <strong>solid performance-driven dimension</strong>, emphasizing results, competitiveness and customer orientation. Well-established <strong>organizational processes</strong> ensure reliability and operational efficiency, while a more limited innovation focus supports continuous improvement over time. </p><br><br> <br> Job : <p><u><strong>Main Responsibilities:</strong></u></p><br><br><p>Ensure the achievement of commercial and operational objectives defined for technical inspection control, while guaranteeing compliance with current regulations and specifications, and supervising the center's staff.</p><br><br><br><p><strong>Reporting:</strong></p><br><br><p>Operations Manager</p><br><br><br><p><u><strong>Specific Responsibilities:</strong></u></p><br><br><ul><li>Technical Management</li><li>Human Resources / Management</li><li>Administrative Management</li><li>Accounting Management</li><li>Commercial Management</li><li>Inventory Management</li></ul><p>&nbsp;** The intervention area covers the regions of Greater Casablanca and Oriental, with the possibility of assignment to any other company site according to operational needs.</p><br><br> <br> Required profile : <p><u><strong>Profile</strong></u>:</p><br><br><ul><li>Bachelor's degree (minimum) or higher in science, logistics, or IT</li><li>Good level of French and English, both written and spoken</li><li>Proven experience in team management</li><li>Good interpersonal skills</li><li>Organizational skills</li><li>Analytical skills</li><li>Attention to detail<br>&nbsp;</li></ul><p><u><strong>Required Skills</strong></u></p><br><br><ul><li>Proficiency in computer tools</li><li>Ability to translate defined strategies into action</li><li>Ability to analyze and understand business challenges</li><li>Ability to communicate regularly with the team and clients on actions to be taken</li><li>Experience in the automotive sector is desirable</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>DXC – CDG</strong> stands out for a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a <strong>collaborative culture</strong>, fostering trust, empowerment and close managerial support. It also integrates an <strong>innovation dimension</strong>, encouraging initiative, adaptability and experimentation. Finally, a well-established <strong>organizational culture</strong> provides structure, ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p>Main tasks:</p><br><br><ul><li>Administration and operation of Windows Server infrastructures</li><li>Management of application deployments and patch management via SCCM</li><li>Administration of Windows workstations</li><li>Good command of virtualization environments (VMware / Hyper-V)</li><li>Management of OS images, task sequences, and OSD deployment</li><li>Monitoring and handling of N2/N3 incidents: troubleshooting, log analysis, performance, and compliance</li><li>Good knowledge of Active Directory, GPO, DNS, and Windows services</li><li>PowerShell skills for automation and administration</li><li>Experience in patching servers and workstations</li><li>Participation in RUN activities and evolution/migration projects</li></ul><p><br>SCCM expertise is a key asset.</p><br><br> <br> <br> Required profile : <p>Proven experience (5 years minimum) in Microsoft SCCM / MECM administration</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Director, Patient Centered Outcomes Research, is responsible for the design and execution of strategically-focused and innovative patient experience data (PED) evidence to support optimization of product registration, access &amp; reimbursement, and clinical practice in collaboration with HEOR Strategy and other functions (eg, Clinical Development &amp; Operations, Regulatory, Commercial).</p><br><p>The Director, Patient-Centered Outcomes Research, will support Oncology primarily and cultivate strong partnerships to enable effective cross-functional collaboration with other product team members from internal groups including HEOR-Strategy, Clinical Development and Operations, Biostatistics, Regulatory Affairs, Medical Affairs, and the Commercial organization. The Director represents HEOR at global regulatory and payer / HTA meetings and may lead and/or support negotiations in collaboration with cross-functional team members to drive internal strategy and alignment with global regulatory &amp; reimbursement agencies. In addition, the Director will represent AbbVie externally and assume a leadership role in collaborations with external partners (eg, industry consortiums, key opinion leaders, research organizations, patient advocacy groups). He / She serves as a subject matter expert (SME) on PED and patient-centered measurement strategies within HEOR and AbbVie to drive a patient-centric culture and adoption/uptake of standards and best practices for PED.</p><br><p>The Director will oversee at least one therapeutic area (eg, oncology, rheumatology, gastroenterology, dermatology, neurosciences, eye care, aesthetics) and their responsibility will span multiple products/ indications. Additional responsibilities for the Director include developing annual strategic planning of PED aligned with TA / asset strategy and managing multiple projects and vendors to execute PED for their respective TA responsibilities.&nbsp;Managerial responsibilities may include attracting, mentoring, and oversight of junior members of the team (eg, interns, fellows, associate directors); development of annual strategic plans aligned with TA / asset strategy and managing annual budgets for their respective TA responsibilities.</p><br><p>Responsibilities</p><br><ul><li>Responsible for execution of global PED generation and stakeholder engagement strategies that encompasses innovative research&nbsp;aligned with overall asset strategy across multiple therapeutic areas</li><li>Leads management of projects to ensure timely execution of&nbsp;PED research&nbsp;to characterize patient outcomes, identify patient preferences and unmet needs, inform patient-focused measurement strategies, and develop and validate innovative patient-relevant outcomes measures and endpoints to differentiate AbbVie’s portfolio and meet business and global needs</li><li>Supports alignment of strategy with HEOR-Strategy counterparts and communicates strategy and translates results cross-functionally to key cross-functional teams that are part of Pipeline Commercial Model to facilitate alignment and integration of PED plans into the broader Integrated Evidence Plans</li><li>Ensures the scientific quality and integrity of COA research through development of rigorous qualitative and quantitative study research proposals, protocols, analysis plans and reports</li><li>Leads integration of COA measurement strategy into clinical development programs through clinical trial program support (eg, protocol/SAP content development, results interpretation, and CSR development) and ensures appropriate implementation of COAs on eCOA platforms in global programs</li><li>Leads development, validation, and implementation of COAs measures for randomized controlled trials (RCTs) / observational studies</li><li>Leads/contributes to strategy and development of content for regulatory and reimbursement submissions regarding PED and patient-relevant endpoints and leads/participates in regulatory and reimbursement discussions and negotiations to optimize registration approval, product labeling &amp; promotion and patient access decisions</li><li>Develops strategic scientific communication plan including submission and presentation of research in peer-reviewed journals and at medical / methodological congresses</li><li>Serves as internal SME on technical specialty areas to identify new methodologies and advancements in the field (e.g., psychometric methods and results interpretation, COA methods, regulatory requirements to obtain COAs on labels, industry trends)</li><li>Ensure scientific integrity of PED research through serving as expert reviewer on study designs, protocols, results and scientific communications (eg, qualitative or quantitative expert review)</li><li>Lead above-brand research projects/initiatives to pilot innovative methodologies and elevate internal standards/best practices (eg, unique data presentation/visualization techniques, psychometric methodologies, digital health technology)</li><li>Engages with external thought leaders and representatives at global regulatory and reimbursement authorities to shape the external environment with respect to patient centered outcomes research and patient focused drug development policy in alignment with AbbVie corporate objectives</li><li>Develops and delivers standards/best practices and educational resources for functions across AbbVie to drive the integration of patient voice in development programs</li></ul><br>Qualifications<br><br><ul><li>Advanced degree in&nbsp;Psychology or Psychometrics, Epidemiology, Statistics, Public Health, Health Economics and Outcomes Research (HEOR)&nbsp;or related discipline (MS, MPH, PharmD, PhD) preferred</li><li>Minimum of 7 years of experience required, with relevant pharmaceutical industry or consulting experience in PED research; clinical outcome assessment / patient reported outcome development, psychometric validation, and implementation; and medical product development and trial design</li><li>Demonstrated ability in evaluation &amp; development of PED from conceptualization through negotiations by global authorities</li><li>Demonstrated ability in evaluating, developing, and validating COA instruments for inclusion in clinical programs that meet regulatory agency standards for label claims</li><li>Experience in preparing regulatory &amp; HTA submissions</li><li>Excellent interpersonal skills with an ability to leverage deep expertise to understand, respond and influence effectively across multiple internal and external customers</li><li>Demonstrated ability to manage multiple priorities in rapidly changing environment</li><li>Excellent written and verbal communication skills</li><li>Experience in handling delivery of services across complex matrix environments and on a global level</li><li>Excellent project management skills</li><li>Demonstrated experience / knowledge of the pharmaceutical industry (knowledge of regulatory/compliance frameworks) and clinical trial design</li><li>Knowledge of global regulatory &amp; HTA requirements for patient-centered endpoints</li><li>Ability to effectively interpret and communicate research results to internal and external audiences</li><li>Ability to work collaboratively to leverage other HEOR capabilities (Strategy, Geographies, other CoEs – Economic Modeling, Meta-Research, RWE Analytics)</li><li>People management experience</li><li>Develop standards and respond quickly to business questions</li><li>Travel – Position requires up to 20% travel</li><li>lly, must be a self- starter and have a strong desire to see projects achieve commercial success.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p>Join our company, a dynamic player in the <strong>Call Center</strong>, and become part of a close-knit team in <strong>Rabat</strong>. As a <strong>Commercial Retention Advisor</strong>, your <strong>main mission</strong> will be to actively contribute to the satisfaction and loyalty of our customer base.</p><br><br><p>Your goal will be to <strong>preserve our client portfolio</strong> by offering personalized solutions and anticipating needs. It will involve strengthening the <strong>trust relationship</strong> with each client and <strong>reducing churn rate</strong> through attentive listening and a proactive approach.</p><br><br><p>Your days will be marked by various responsibilities, including:</p><br><br><ul><li>Analyzing customer situations to identify risks of departure.</li><li>Proposing suitable offers and solutions to retain customers.</li><li>Managing objections and negotiating mutually satisfactory agreements.</li><li>Ensuring personalized customer follow-up with a focus on quality.</li><li>Participating in the continuous improvement of retention processes.</li></ul> <br> <br> Required profile : <p>A <strong>qualification before the Baccalaureate</strong> is required, ideally supplemented by a specialization in <strong>Call Center professions</strong> or a related field.</p><br><br><p>A minimum of <strong>1 to 5 years of experience</strong> in a similar role, preferably within a <strong>call center</strong>, is expected. This experience will allow you to master negotiation and customer relationship techniques.</p><br><br><p>To excel in this role, you possess excellent <strong>communication</strong> and <strong>active listening</strong> skills. Your ability to <strong>analyze</strong> complex situations and <strong>propose</strong> relevant <strong>solutions</strong> is a major asset. A strong <strong>customer focus</strong>, great <strong>resilience</strong> in the face of challenges, and interpersonal skills will enable you to succeed. Proficiency in CRM tools and a good understanding of the call center sector are also appreciated.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><b>HEOMI&nbsp;</b>is characterized by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. The company also integrates a more moderate <strong>innovation component</strong>, encouraging initiative and adaptability. Finally, a less dominant <strong>organizational dimension</strong> provides a structuring framework to support efficiency. </p><br><br> <br> Job : <p>As part of a strong increase in activity, we are recruiting perfectly French-speaking customer advisors for inbound call activities (heating systems).</p><br><br><p>Reporting to the manager, your main tasks will be:<br>• Welcome and inform customers: Receive incoming calls and messages via our various communication channels. Provide accurate and relevant information about our products and services.<br>• Manage requests and complaints: Identify and resolve customer problems quickly and efficiently. Ensure rigorous follow-up of requests until they are fully resolved.<br>• Update databases: Record customer interactions in our CRM system and update customer information.</p><br><br> <br> Required profile : <p>You are recognized for the following qualities/skills:<br>- Experience in a call center<br>- Good spoken French and elocution<br>- Simultaneous management of calls and computer tasks<br>- Ability to reassure, take initiative, and be assertive</p><br><br><p>We are recruiting collaborators with a great team spirit, who are autonomous, curious, and dynamic. People with strong human values, necessary for learning a job that may be new, but is so exciting and rewarding.</p><br><br><p><strong>Training is provided during your onboarding</strong>.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p><strong>TELUS Digital</strong> stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of <strong>collaboration</strong>, fostering teamwork, active listening, and talent development. The company also values <strong>performance</strong>, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment. </p><br><br> <br> Job : <p>Join TELUS Digital in the heart of <strong>Casablanca</strong> as a <strong>Bilingual Customer Service Representative</strong>. Dive into the dynamic world of the <strong>call center sector</strong> and help deliver an exceptional customer experience.</p><br><br><p>Achieve and exceed customer satisfaction goals by providing accurate answers and personalized support. Actively contribute to the continuous improvement of customer service processes through your bilingual expertise.</p><br><br><p>Manage inbound and outbound calls professionally and efficiently, ensuring smooth communication in French and another language. Identify customer needs and propose suitable solutions while respecting established procedures.</p><br><br><ul><li>Handle customer requests with a solution-oriented approach.</li><li>Accurately document each interaction in the CRM system.</li><li>Collaborate with internal teams to resolve complex issues.</li></ul> <br> <br> Required profile : <p>An education level equivalent to a <strong>High School Diploma (Bac)</strong> is required for this position.</p><br><br><p>Professional experience of <strong>1 to 3 years</strong> in the <strong>call center field</strong> is highly appreciated.</p><br><br><ul><li>Excellent command of French, both spoken and written.</li><li>Proficiency in another language (specify language if known).</li><li>Strong interpersonal communication and active listening skills.</li><li>Adaptability and stress management skills.</li><li>Customer focus and impeccable service orientation.</li><li>Comfort with computer tools, especially CRM software.</li></ul><p>If you see yourself in this profile and the idea of growing in a stimulating environment motivates you, don't wait any longer to apply!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Are you a night owl with excellent communication skills? Do you speak fluent English and have a passion for helping others?Our fast-growing call center is expanding its international operations, and we are looking for our next English-Speaking Customer Service Representatives (M/F) to join our dedicated night shift team!- As the primary point of contact for our international customers, you will ensure a seamless and positive customer experience during night hours. Your daily tasks will include:- Handling Inbound Inquiries: Answering customer questions and resolving issues via phone, email, or live chat in a timely and professional manner.- Troubleshooting: Analyzing customer accounts, identifying problems, and providing accurate solutions or escalating complex cases to the appropriate department.- Data Management: Accurately logging all interactions, updating customer profiles, and maintaining precise records in our CRM system.- Customer Satisfaction: Delivering a world-class customer experience, ensuring high satisfaction scores (CSAT), and building brand loyalty. <br> Required profile : We are seeking dedicated, independent, and customer-oriented individuals:Language Proficiency: You have an excellent command of English, both written and spoken.Availability: You are fully comfortable working night shifts and maintaining a nocturnal schedule.Soft Skills: You are empathetic, patient, and possess excellent active listening skills. You can handle stressful situations with a calm and positive attitude.Experience: A previous experience in customer service, BPO, or a call center environment is highly preferred, but motivated beginners with stellar English are welcome! <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The call center agent is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls, Actively listening to the interlocutors, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Ensuring the achievement of the quantitative and qualitative objectives of the project.</p><p>Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unfailing empathy.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>Join a customer relations center specialized in the insurance sector as a <strong>French-speaking Roadside Assistance Officer</strong> in Casablanca.</p><br><br><p>In this role, you will assist French-speaking customers by providing them with quality assistance and solutions tailored to their needs. You will be a key player in customer relations, ensuring efficient, professional, and caring handling of each request.</p><br><br><p>Your mission will be to offer an optimal customer experience, represent the company's image professionally, and actively contribute to customer satisfaction and service performance.</p><br><br> <br> <br> Required profile : <ul><li>Training level of <strong>Bac+2 or higher</strong>, ideally in a field related to customer relations or call center jobs.</li><li>A first successful experience of <strong>1 to 5 years</strong> in a similar position is desired.</li><li>Excellent command of <strong>French, both spoken and written.</strong></li><li>Very good listening, communication, and customer relations skills.</li><li>Sense of organization, rigor, and ability to manage priorities.</li><li>Responsiveness, adaptability, and ability to handle various situations.</li><li>Proficiency in computer tools and applications commonly used in customer relations centers.</li></ul><p><strong>Previous experience in a call center is a real asset.</strong></p><br><br> <br><br> </div>

<p>The inbound call center agent is responsible for answering incoming customer calls by phone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main tasks consist of: Receiving incoming customer calls Actively listening to the interlocutors Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Guaranteeing the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>