Cisco Network Engineer Jobs in Morocco
21 Jobs Found
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Morocco - Boulemane
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we ve built the industry s only all-in-one solution.<br> <br>We are seeking an experienced Corporate Cloud Expert Engineer to join our Global Customer Support team. In this role, you will act as a senior technical authority, resolving the most complex incidents related to Acronis products and services and serving as the final escalation point for customer issues.<br>The position focuses on investigating cybersecurity incidents identified by Acronis solutions, as well as troubleshooting advanced technical challenges escalated by other support teams. It offers a unique opportunity to develop deep expertise in Acronis Cyber Protect, our industry-leading cyber protection platform.<br> <br>Success in this role requires a combination of exceptional technical skills and a strong customer-centric approach. You will also collaborate closely with Product Management, Engineering, and other internal stakeholders to help continuously improve our products, services, and overall customer experience.<p> </p> <p> </p> <div> <div>Job Description</div> </div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <p> <b>WHAT YOU'LL DO</b> </p> <ul> <li> <p>Investigate, troubleshoot, and remediate technical incidents for corporate customers and partners across software, networking, and hardware environments, ensuring robust cybersecurity practices, threat detection, and risk mitigation.</p> </li> <li> <p>Perform initial triage and validation of MDR incidents to determine severity and impact, ensuring timely escalation and coordination with security analysts for appropriate response actions.</p> </li> <li> <p>Build and maintain strong relationships with customers and partners.</p> </li> <li> <p>Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.</p> </li> <li> <p>Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.</p> </li> <li> <p>Participate in developing documentation, knowledge base, and technical articles on Acronis' products.</p> </li> <li> <p>Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way.</p> </li> <li> <p>Stay up to date on the latest changes, trends, and technological advancements in the industry (Cybersecurity, Cloud, Storage, Virtualization, Business Applications, etc.).</p> </li> </ul> <p> </p> <p> <b>WHAT YOU BRING</b> </p> <ul> <li> <p>2+ years of experience in an advanced technical support role, with hands-on experience in cybersecurity practices and incident response.</p> </li> <li> <p>Fluent English (both written and verbal). Additional languages known are a plus (Spanish, French, Portuguese, German, Malay, Chinese).</p> </li> </ul> <p> </p> <p>Experience and skills must include:</p> <ul> <li> <p>Security analyzing and mitigating various security threats, like ransomware and malware attacks, EDR/MDR/XDR incidents, data leaks. Cybersecurity certifications (e.g. CompTIA Security+, CySA+) are a plus</p> </li> <li> <p>Windows Server - gather and analyse various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer</p> </li> <li> <p>Linux/UNIX - application and configuration management, CLI power user. RedHat/Linux Foundation certifications are a plus.</p> <p>Networking - analysing the traffic with Wireshark, tcpdump, iperf. Troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers. Cisco/Juniper certifications are a plus.</p> </li> <li> <p>Virtualization expertise - managing and troubleshooting various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo.</p> </li> <li> <p>Business applications - managing and troubleshooting various enterprise-grade hypervisors such as, MS Exchange, MS SQL, MySQL,Oracle DB, Citrix XenApp, and NTP servers</p> </li> </ul> <p> </p> <p>Good communication skills and customer service focus.</p> <ul> <li> <p>Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.</p> </li> <li> <p>Ability to prioritize and switch between a variety of time-sensitive issues.</p></li></ul> </div> </div> </div> </div> </div> </div> </div> </div> </div></div></section>