E-marketing Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).<br>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> General Information <br> <br> Req # <br> WD00102609 <br> <br> Career area: <br> Sales <br> <br> Country/Region: <br> Morocco <br> <br> State: <br> Casablanca <br> <br> City: <br> Casablanca <br> <br> Date: <br> Sunday, August 2, 2026 <br> <br> Working time: <br> Full-time <br> <br> <strong>Additional Locations</strong>:&nbsp; * Morocco - Casablanca <br> <br> <br> <br> <br> <br> Why Work at Lenovo <br> <br> We are Lenovo. We do what we say. We own what we do. We WOW our customers.&nbsp;<br>Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).&nbsp;<br><br> This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.<br> <br> <br> <br> <br> <br> Description and Requirements <br> <br> <br><p><span><br> The Channel Sales Manager is responsible for the Lenovo relationship within the assigned partner segment and leads with all account management requirements. The purpose of the role is to develop the Lenovo Business by aligning goals and strategies with those of the Partner to jointly grow a profitable computing business.</span></p><br><p><span> <br> <strong><span>These are your detailed responsibilities:</span><br></strong></span></p><br><ul><li><span><span>Deploying and monitoring our Channel Program</span></span></li><li><span><span>Driving strategic engagement with the Partners to maximize sales and market share</span></span></li><li><span><span>Building strong relationships with the channel and promoting Lenovo End to End solutions focusing on IDG (PC, Smart Devices, Visuals, Services)</span></span></li><li><span><span>Creating Sales Funnels and managing the Sales Pipeline with Channel Partners</span></span></li><li><span><span>Executing on joint business plans and managing quarterly sales activities through channel partners</span></span></li><li><span><span>Establishing professional working relationships (up to the executive level) with partners, focusing on owners and decision makers</span></span></li></ul><p><span><strong>What you bring:</strong></span></p><br><ul><li><span><span>5+ years of experience Account Management</span></span><br></li><li><span><span>University degree preferred (Business Management/Marketing)</span></span><br></li><li><span><span>Understanding of the IT industry, competing vendors, and the channel</span></span><br></li><li><span><span>Relationship management and influencing skills</span></span><br></li><li><span><span>Ability to present, Power point and Excel knowledge</span></span><br></li></ul><span> <br> <strong><span>What We Will Offer You:</span></strong></span><br><span></span><ul><li><span><span>An open and stimulating environment within one of the most forward-thinking IT companies</span></span><br></li><li><span><span>Flat structures and fast decision-making processes</span></span><br></li><li><span><span>A modern and flexible way of working to combine personal and professional life, working from home</span></span><br></li><li><span><span>An international team with a high focus on Gender Diversity</span></span><br></li><li><span><span>Attractive compensation package</span></span><br></li></ul> <br> We are looking forward to discussing this position with you soon!<br><br><br><br> <br> <br> <em><span>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</span></em><br> <br> <br> <br> <br> <br> <strong>Additional Locations</strong>:&nbsp; * Morocco - Casablanca <br> <br> <br> * Morocco <br> <br> * Morocco - Casablanca <br> <br> <br><strong>AI PROCESSING NOTICE</strong><br>We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.<br><br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Key Account Executive<br><b>Job Description:</b><p>Arrow’s Key Account Executive is the single point of contact for large, complex customers. This position will create opportunities by establishing strategic relationships with high level decision makers at various organizations. This person will be responsible for achieving sales quotas set forth by Arrow and developing processes that ensure mutual performance objectives at met. This person will execute solution-based selling through advanced knowledge of Arrow’s supply chain solutions and design processes. This person will be responsible for increasing sales and maximizing margins by selling value-added, long-term solutions.</p><br><br><p><b>What You’ll Be Doing:</b></p><br><br><ul><li>Quotations and contract negotiations: plan, manage, and oversee all the RFQ’s signed off within their assigned customers.</li><li>Ensure that all RFQ activities and strategies are well established, communicated, addressed, and agreed upon within Arrow guidelines, policies, and procedures.</li><li>Directly participates in the review and negotiation of significant contracts.</li><li>Assist in reviewing customer requests to ensure amendments to the terms and conditions in contracts are carried out.</li><li>Ensure that all Arrow departments and customer departments have the necessary information to ensure a seamless contract renewal/negotiation process.</li><li>Have an in-depth, comprehensive understanding of Arrow’s market share in each assigned territory as well as the top competitor’s market share in that area; Ability to identify the type of business each competitor is supporting and why.</li><li>Consistently maintain and grow share within each assigned account.</li><li>Take an innovative and creative approach to supplier and customer action plans; Have an expert understanding of the customer’s business at all levels and disciplines of the organization.</li><li>Develop and build influential and strategic relationships at the highest level of organizations</li><li>Utilize distribution/rep/supplier knowledge to grow sales and profits within assigned territory. Interface with suppliers to update them on demand creation progress through meetings and reviews.</li><li>Build strong relationships with suppliers’ reps and managers, leveraging these relationships to receive future product development and supply chain solution information.</li><li>Develop relationships with key personnel in marketing, product development, manufacturing, purchasing, and engineering</li><li>Leads functional teams and projects and serves as best practice/quality resource.</li></ul><br><p><b>What We Are Looking For:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </b></p><br><br><ul><li>Has a thorough understanding of the customer’s needs and the customer’s decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis</li><li>5 years of key account manager experience or general or field sales management experience in the electronic distribution industry</li><li>Ability to build influential relationships with customers</li><li>Experience working with distribution and complex major accounts</li><li>Hunter mentality</li><li>Proficiency with data, SFDC, Excel, and PowerPoint presentations required.</li><li>Excellent presentation skills are a must.</li><li>P&amp;L experience preferred</li><li>Has previously managed a territory or accounts up to $125 million</li><li>This position is a 70/30 split-the number posted includes the commission.</li><li>Must be able to travel at least 30%</li></ul><br><p><b>Work Arrangement:</b> You will follow a hybrid work schedule of 3 days per week in office and 2 days per week remote.</p><br><br><p><b>What’s In It For You:</b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</p><br><br><ul><li>Medical, Dental, Vision Insurance</li><li>401k, With Matching Contributions</li><li>Short-Term/Long-Term Disability Insurance</li><li>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</li><li>Paid Time Off&nbsp;(including sick, holiday, vacation, etc.)</li><li>Tuition Reimbursement</li><li>Growth Opportunities</li><li>And more!</li></ul><br><p>This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).</p><br><br><p>#LI-KO1</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$138,900.00 - $225,229.49<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-IL-Downers Grove, Illinois (Butterfield Rd)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br><b>EEO Statement:</b><p>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;<span><u>(Arrow EEO/AAP policy)</u></span></p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<br><br><b>Revenue Analyst – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco : </b><br><b>About Four Seasons Hotels and Resorts</b>:<br><p>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.</p><br><br><p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br>About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:<p>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, indoor and outdoor pools and overlooking the Atlantic Ocean.</p><br><br><b>The Role of Revenue Analyst</b>: <br><p>We currently have an opportunity for a <b>Revenue Analyst</b> to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco.</p><br><br><p>Reporting to the Revenue Manager, the Revenue Analyst is responsible for supporting the hotel’s revenue optimization strategy through detailed analysis, forecasting, reporting, and performance monitoring. This role plays a key part in identifying revenue opportunities, analyzing market trends, and providing data-driven insights to support commercial decision-making and maximize hotel profitability.</p><br><br><p>Responsibilities include analyzing business performance metrics such as Occupancy, ADR, RevPAR, RGI, booking pace, and market share; preparing demand forecasts and profitability analyses; monitoring reservation trends, cancellations, no-shows, booking windows, and length-of-stay patterns; and conducting competitor benchmarking and market analysis to support pricing and inventory strategies.</p><br><br><p>The Revenue Analyst is also responsible for producing and distributing revenue reports, maintaining data accuracy across revenue management systems, auditing rates and reservation data, analyzing distribution channel performance, and developing dashboards and presentations that highlight key trends and opportunities.</p><br><br><p>Working closely with Sales, Marketing, Reservations, Front Office, and Finance teams, the Revenue Analyst supports pricing, inventory, and distribution strategies, participates in forecasting and commercial meetings, provides recommendations on promotions and market segment opportunities, and contributes to annual budgeting, forecasting, and business planning exercises.</p><br><br>Our Ideal Revenue Analyst Candidate Will Have:<br><p>Candidates should have a degree in Hospitality Management, Business Administration, Finance, Statistics, Economics, or a related field, along with previous experience in Revenue Management, Reservations, Sales Analytics, Finance, or a similar analytical role within hospitality.</p><br><br><p>The ideal candidate possesses strong analytical and problem-solving skills, with the ability to interpret large volumes of data and translate findings into actionable recommendations. Advanced proficiency in Microsoft Excel and PowerPoint is required, including reporting, dashboard creation, financial modeling, data analysis, and presentation development.</p><br><br><p>Experience with revenue management and hotel systems is highly desirable, including familiarity with Opera PMS, IDeaS RMS, Demand360, and other business intelligence or reporting platforms. Strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment are essential.</p><br><br><p>You will be highly organized, commercially minded, and capable of influencing decision-making through clear analysis, insightful reporting, and effective communication.</p><br><br><p><b>Fluency in English is required. Fluency in French and Arabic is highly preferred for this location, along with eligibility to work in Morocco.</b></p><br><br><p>Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a lifelong career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule, people who, by nature, believe in treating others as we would have them treat us. As Four Seasons continues its growth, our most valuable partners remain our employees, with whom we have a strong relationship built on respect, trust, and excellence. This commitment has earned Four Seasons worldwide recognition as an employer of choice.</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p><strong>Your main tasks:</strong></p><br><br><ul><li>Manage technical requests</li><li>You handle technical inquiries from clients by phone and email. You analyze situations, provide appropriate solutions, and ensure rigorous follow-up until resolution, while guaranteeing a high level of satisfaction.</li><li>Respond to sales inquiries</li><li>You assist clients with their information requests regarding the services offered. You identify their needs, provide precise answers, and guide them towards the most suitable solutions.</li><li>Ensure quality multi-channel communication</li><li>You manage interactions by phone and email in French, English, and German. You ensure professional, responsive, and personalized support for every interaction.</li></ul> <br> <br> Required profile : <p><strong>The ideal candidate has:</strong></p><br><br><ul><li>Excellent command of French, English, and German, both spoken and written, allowing for easy communication by phone and email.</li><li>Knowledge of computer networks and/or IT, which is a real asset.</li><li>Previous experience in customer relations or customer service is appreciated.</li><li>Excellent communication, listening, and writing skills.</li><li>Strong analytical and problem-solving abilities.</li><li>A strong sense of customer service, attention to detail, and organization.</li><li>The ability to work in a team while being independent in managing their work.</li><li>A results-oriented approach and a focus on quality of service.</li></ul><p>If you enjoy working in an international environment, taking on technical challenges, and providing a quality customer experience, this position is for you.<br><strong>Social benefits and others</strong><br>By joining our teams, you benefit from numerous advantages:</p><br><br><ul><li>Permanent contract (CDI).</li><li>Enrollment in CNSS and AMO coverage.</li><li>Meal voucher.</li><li>Transport allowance.</li><li>Full training upon joining.</li><li>Career development path within the Group.</li><li>Partnerships offering preferential rates on many products and services.</li></ul><p>We strive to provide our employees with a stimulating, stable work environment conducive to their professional development.<br><strong>Working hours</strong><br>44 hours per week, on a rotating schedule.<br><strong>Net Salary + bonuses</strong><br>Salary package up to 8,500 DH net, consisting of a fixed salary and an activity bonus.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Sales support</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p>DHL Global Forwarding has an opening for <strong>Sales support </strong>in Morocco. In this role, you will, under supervision, support sales plans and processes to achieve business growth, profitability, and customer retention goals within a defined territory, in alignment with business strategy, financial objectives, Group guidelines, and policies.</p><br><br> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p><br><br> <p><strong>In this Sales support position </strong></p><br><br> <ul> <li>You will, under supervision, support sales sub-function plans and processes to deliver business growth, improve profitability, and enhance customer retention within a defined area/territory, in line with business strategy, financial objectives, Group guidelines, and company policies.</li> </ul> <ul> <li>You will undertake generally repetitive tasks to implement sales, marketing, customer retention, advertising, pricing, and distribution plans.</li> </ul> <ul> <li>You will comply with established procedures to reconcile sales, revenues, and costs against forecasts to identify problem areas and discrepancies.</li> </ul> <ul> <li>You will assist in identifying and reporting improvement opportunities based on pipeline reporting, in collaboration with the Sales Effectiveness team.</li> </ul> <ul> <li>You will verify and analyze market trends and customer requirements and support the translation of products/services into solutions that meet customer needs.</li> </ul> <ul> <li>You will, under supervision, provide administrative support in managing sales support processes and tools to ensure sales force effectiveness</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p><br><br> <ul> <li>Skills: Sales Management, New Business Development, Sales Forecasting, CRM, Customer Satisfaction, Customer Acquisition, Customer Retention, Customer Segmentation, Market Segmentation, Account Management, Market Trends, Product Development Strategy, Product Development Life Cycle, Change Management, Advertising, Pricing, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback</li> </ul> <ul> <li>Education Level</li> </ul> <p> Vocational/Specialized/Technical/Certification</p><br><br> <ul> <li>Experience Level</li> </ul> <p>less than 2 years</p><br><br> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <p> #LI-MEA</p><br><br><br> </div>

<div><p><strong>Sales support</strong></p>   <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>   <p>DHL Global Forwarding has an opening for <strong>Sales support </strong>in Morocco. In this role, you will, under supervision, support sales plans and processes to achieve business growth, profitability, and customer retention goals within a defined territory, in alignment with business strategy, financial objectives, Group guidelines, and policies.</p> <p><strong><em>Join us in connecting people and improving lives!              </em></strong></p>     <p><strong>In this Sales support position </strong></p> <ul> <li>You will, under supervision, support sales sub-function plans and processes to deliver business growth, improve profitability, and enhance customer retention within a defined area/territory, in line with business strategy, financial objectives, Group guidelines, and company policies.</li> </ul>   <ul> <li>You will undertake generally repetitive tasks to implement sales, marketing, customer retention, advertising, pricing, and distribution plans.</li> </ul>   <ul> <li>You will comply with established procedures to reconcile sales, revenues, and costs against forecasts to identify problem areas and discrepancies.</li> </ul>   <ul> <li>You will assist in identifying and reporting improvement opportunities based on pipeline reporting, in collaboration with the Sales Effectiveness team.</li> </ul>   <ul> <li>You will verify and analyze market trends and customer requirements and support the translation of products/services into solutions that meet customer needs.</li> </ul>   <ul> <li>You will, under supervision, provide administrative support in managing sales support processes and tools to ensure sales force effectiveness</li> </ul>   <p><strong>Qualifications & Experience</strong></p> <ul> <li>Skills: Sales Management, New Business Development, Sales Forecasting, CRM, Customer Satisfaction, Customer Acquisition, Customer Retention, Customer Segmentation, Market Segmentation, Account Management, Market Trends, Product Development Strategy, Product Development Life Cycle, Change Management, Advertising, Pricing, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback</li> </ul>   <ul> <li>Education Level</li> </ul> <p>               Vocational/Specialized/Technical/Certification</p>   <ul> <li>Experience Level</li> </ul> <p>less than 2 years</p>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul>     <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <font color="#ffffff">#LI-MEA</font></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><b>About Four Seasons</b></p><br><br><br><p>Four Seasons Hotels &amp; Resorts is guided by the Golden Rule—treating others as we wish to be treated. For more than six decades, we have delivered genuine hospitality, exceptional quality, and a culture built on trust, respect, and integrity. Joining Four Seasons means becoming part of a team that is passionate about creating memorable guest experiences and fostering an environment where employees can thrive and grow.</p><br><br><br><p><b>The Opportunity</b><br>We are seeking an experienced and service‑driven Reservations Agent to join our reservations team supporting Four Seasons Resort Marrakech and Four Seasons Hotel Casablanca.<br>This role is based in Marrakech and plays a significant part in shaping the guest journey—from the first inquiry to a flawless arrival.</p><br><br><p>As the first point of contact, the Reservations Agent represents the voice of the hotels and ensures every interaction reflects the warmth, professionalism, and excellence of Four Seasons.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><ul><li>Guest Engagement &amp; Sales Effectiveness</li><li>Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner.</li><li>Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities.</li><li>Maintain full knowledge of both properties—including room categories, services, amenities, dining venues, spa offerings, and experiences.</li><li>Deliver personalized service while adhering to Four Seasons standards and communication guidelines.</li><li>Enter, modify, and confirm reservations in the Property Management System with accuracy.</li><li>Manage guest preferences, special requests, traces, and comments to ensure seamless coordination.</li><li>Process cancellations, no-shows, amendments, and ensure timely follow-up with guests.</li><li>Liaise closely with Front Office, Housekeeping, Finance and Sales &amp; Marketing to ensure alignment and efficient operations.</li><li>Communicate clearly with colleagues to provide continuity and visibility across shifts.</li><li>Uphold a professional image—appearance, conduct, and communication—at all times.</li></ul><p><br><b>Preferred Qualifications &amp; Skills</b></p><br><br><ul><li>Previous experience in hotel reservations, customer service, or sales; luxury hospitality experience preferred.</li><li>Fluent in English and French (written and spoken); additional languages are an asset.</li><li>Strong sales skills with the ability to identify guest needs and recommend suitable options.</li><li>Excellent organizational abilities, attention to detail, and capacity to multitask under pressure.</li><li>Positive attitude, strong teamwork spirit, and genuine passion for guest service.</li></ul><p><br><b>What You Can Expect from Four Seasons</b></p><br><br><ul><li>A culture grounded in respect, teamwork, and the Golden Rule.</li><li>Career development opportunities with a world‑renowned luxury brand.</li><li>A supportive and engaging work environment that values diversity and inclusion.</li><li>Competitive benefits and recognition for excellence in performance.</li></ul><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p>Can you manage professional customer relationships, even when the situation is sensitive?<br>At ADM Value, we are hiring a B2B Customer Service Representative specialized in debt collection, on behalf of one of our clients, for the customer service of an electricity and gas supplier.<br>Your role:</p><br><br><ul><li>Manage debt files, follow up methodically, negotiate professionally, and secure payments - all while preserving the relationship with business clients.</li><li>Handle debt collection files (outstanding payments and late payments).</li><li>Contact professional clients by phone and email, using a structured approach.</li><li>Assess the situation: cause of delay, payment capacity, possible payment schedule, priorities.</li><li>Propose suitable solutions for regularization (negotiation, payment plans, commitments).</li><li>Ensure rigorous follow-up: update information, track progress, and manage files until closure.</li></ul><p><strong>Benefits and more</strong></p><br><br><p>You join ADM Value on a permanent contract (CDI), with training and support designed to make you quickly autonomous, and a salary that rewards your performance.<br>Permanent contract from the start.</p><br><br><ul><li>Social coverage: CNSS + AMO.</li><li>Comprehensive and paid training to succeed in the role.</li><li>Assigned mentor to support you in onboarding and development.</li><li>Welcome pack upon arrival + integration breakfast.</li><li>Uncapped performance bonuses: your performance makes the difference.</li><li>Loyalty bonus of 6,000 DH, paid in 3 installments: at the 6th, 12th, and 18th month of service.</li><li>Transport allowance + meal voucher.</li><li>Employee partnerships: preferential rates (services, leisure, shopping…).</li></ul><p><strong>Working Hours</strong><br>Monday to Friday: 9 AM-7 PM (French time). Weekends off. On-site position at our Rabat location.</p><br><br><p><strong>Net Salary + Bonuses</strong><br>Average salary package around 7,000 DH net, including bonuses.</p><br><br> <br> <br> Required profile : <ul><li>Excellent French (spoken + written), with the ability to argue and negotiate.</li><li>Experience in debt collection / accounts receivable management, ideally in a B2B environment.</li><li>Computer literacy: management tools, file tracking, CRM, emails.</li><li>Good listening skills + assertiveness: know how to get commitment without conflict.</li><li>Organization and rigor: manage your files and ensure follow-up until payment.</li></ul> <br><br> </div>

<p> <b>ROLE PURPOSE:</b> </p> <p>Promotion of Aspen products to healthcare professionals in a certain territory of the Moroccan Kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participating in local/international events.</p> <p> <b>RESPONSIBILITIES:</b> </p> <ul> <li>Represent Aspen by achieving daily targeted calls to physicians and pharmacists.</li> <li>Conducting AVAs &amp; promotional activities</li> <li>Achieve sales budget in the designated territory.</li> <li>Build sustainable positive relationships with target HCPs and different stakeholders.</li> <li>Maintain an updated customer database</li> <li>Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals.</li> <li>Monitoring competitors, staying informed about competitors activities in a defined area.</li> <li>Organising appointments and meetings with community- and hospital-based healthcare staff</li> <li>Introduce ASPEN products in the hospital tender nomenclature</li> <li>Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists</li> <li>Undertaking relevant field research</li> <li>Meeting both the business and scientific needs of healthcare professionals</li> <li>Maintaining detailed records</li> <li>Attending and organising trade exhibitions, conferences and meetings</li> <li>Managing budgets and reviewing sales performance</li> <li>Writing reports and other documents</li> </ul> <p> </p> <p> <b>What we look for in candidates</b> </p> <p> </p> <p>At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p> Requirements <p> <b>EDUCATION QUALIFICATIONS AND EXPERIENCE:</b> </p> <ul> <li>Master's in Pharmacy or/and Scientific Background (Not Mandatory)</li> <li>Three (0-3) years as Medical Representative, Key Account Manager or Similar</li> <li>One (1) year - preferably in Pharmaceuticals</li> </ul> <p> <b>TECHNICAL SKILLS:</b> </p> <ul> <li>MS Office - Working knowledge</li> <li>CRM / Call Report - Working knowledge</li> </ul> <p> <b>KEY ATTRIBUTES:</b> </p> <ul> <li>Market Knowledge</li> <li>Flexibility and tolerance for ambiguity</li> <li>Technical /Professional skills</li> <li>Consumer relevancy</li> <li>Capacity for and resistance to stress</li> <li>Industry knowledge</li> <li>Problem solving</li> <li>Active listening</li> <li>Curiosity/learning agility</li> <li>Information seeking</li> <li>Informal communication skills</li> </ul> <p> <b>ASPEN COMPETENCIES:</b> </p> <p>BUSINESS</p> <ul> <li>Foster Consumer &amp; Customer Commitment</li> <li>Makes Good Decision</li> </ul> <p>PEOPLE</p> <ul> <li>Communicate Effectively</li> <li>Dealing with ambiguity/Embrace change</li> </ul> <p>SELF</p> <ul> <li>Continuously Grow &amp; Develop</li> <li>Contribute Special Expertise</li> </ul> Work Level Mid-Level Job Type Permanent Salary Market Related EE Position No Location Rabat <br><p><strong>Desired Candidate Profile</strong></p><p> <b>What we look for in candidates</b> </p> <p> </p> <p>At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p> Requirements <p> <b>EDUCATION QUALIFICATIONS AND EXPERIENCE:</b> </p> <ul> <li>Master's in Pharmacy or/and Scientific Background (Not Mandatory)</li> <li>Three (0-3) years as Medical Representative, Key Account Manager or Similar</li> <li>One (1) year - preferably in Pharmaceuticals</li> </ul> <p> <b>TECHNICAL SKILLS:</b> </p> <ul> <li>MS Office - Working knowledge</li> <li>CRM / Call Report - Working knowledge</li> </ul> <p> <b>KEY ATTRIBUTES:</b> </p> <ul> <li>Market Knowledge</li> <li>Flexibility and tolerance for ambiguity</li> <li>Technical /Professional skills</li> <li>Consumer relevancy</li> <li>Capacity for and resistance to stress</li> <li>Industry knowledge</li> <li>Problem solving</li> <li>Active listening</li> <li>Curiosity/learning agility</li> <li>Information seeking</li> <li>Informal communication skills</li> </ul> <p> <b>ASPEN COMPETENCIES:</b> </p> <p>BUSINESS</p> <ul> <li>Foster Consumer &amp; Customer Commitment</li> <li>Makes Good Decision</li> </ul> <p>PEOPLE</p> <ul> <li>Communicate Effectively</li> <li>Dealing with ambiguity/Embrace change</li> </ul> <p>SELF</p> <ul> <li>Continuously Grow &amp; Develop</li> <li>Contribute Special Expertise</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working&nbsp;</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience&nbsp;</span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP provides integrated solutions in programming, policy, and financing to achieve the Sustainable Development Goals (SDGs). In this context, UNDP has established a Global Policy Network (GPN), a global and field-based technical expertise network covering a wide range of knowledge areas and supporting signature solutions and organizational capabilities outlined in the Strategic Plan. The Bureau for Policy and Programme Support (BPPS) and the Crisis Bureau (CB) are the two anchoring bureaus of the GPN.</p><br> <p>In this framework, the new Governance, Rule of Law and Peacebuilding (GRP) Hub, a joint initiative with BPPS, provides leadership and advisory services to strengthen UNDP’s impact on governance and peacebuilding, ensuring the integration of democratic governance and human rights into crisis response and recovery. The Hub aims to build an integrated portfolio collaboratively between CB and BPPS and to establish partnerships with various stakeholders, including the UN system, IFIs, civil society, and the private sector.</p><br> <p>Through Local Action, the GRP Hub seeks to contribute to peace and development, achieve visible impact on communities, and improve lives by delivering integrated solutions that leverage global expertise and partnerships. The Local Action unit works closely with local and regional governments as key development actors, emphasizing their role as service delivery leaders, drivers of innovation, and the level of government closest to people.</p><br> <p>Local and regional governments are already responsible for more than 65% of SDG targets, most of which relate to the delivery of basic services such as water, sanitation, mobility, climate action, health, and education. Cities and territories play an important role in implementing the SDGs, which are increasingly used as a strategic medium- and long-term planning and budgeting tool. Since 2015, local governments and their associations have become increasingly active in promoting the SDGs through advocacy, working with local populations and partners to translate the spirit of Agenda 2030 into cities and territories. Local governments have also begun using the SDGs as a strategic framework to deliver better and more innovative public services aligned with SDG targets and indicators.</p><br> <p>Within the SDG Local Action project, UNDP is one of the implementing partners of the Mayors’ Challenge, a global initiative aimed at rethinking the most essential services cities provide to residents.</p><br> <p>In this context, the SDG Local Action project is launching a call for applications to recruit a Project Supervisor to support the implementation of the Mayors’ Challenge in the city of Fez, Morocco, one of the winning cities of the 2025 edition.</p><br> <p>The project “Smart Management of the Cleanliness Sector, Integration of Waste Pickers into Cooperatives, and Promotion of the Circular Economy” aims to address challenges related to informal waste recovery activities. These activities, carried out by waste pickers operating outside the formal system, are often conducted in precarious and unsanitary conditions, contributing to the spread of illegal dumping sites across the city, affecting living conditions, urban attractiveness, and public health.</p><br> <p>Through an inclusive and structured approach, the project foresees the integration of waste pickers into formal cooperatives, ensuring respect for their dignity, access to stable income, social protection, and training programs that support their long-term inclusion and future prospects.</p><br> <p>The innovative nature of this initiative lies in its ability to professionalize the sector while placing waste pickers at the center of the operational system. By becoming managers of collection and sorting points, they are recognized as strategic partners in urban cleanliness and recycling, actively contributing to citizen awareness and the promotion of waste sorting at source.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The Project Coordinator will perform the following functions:</p><br> <p><strong>A. Support implementation of the project in the city of Fez</strong></p><br> <ul> <li>Coordinate all project activities with the focal point and city team, and contribute to strengthening local capacities in project management, planning, budgeting, and procurement of goods and services for project implementation;</li> <li>Lead strategic planning, decision-making, execution, and review to achieve project targets, indicators, and results;</li> <li>Prepare terms of reference for procurement processes to achieve project activities and objectives;</li> <li>Facilitate the development and implementation of contracting strategy, procurement strategy, quality management, supplier selection, and improvement of procurement processes;</li> <li>Supervise the work of service providers, consultants, and/or private entities implementing the project, and conduct performance evaluations in line with UNDP rules; regulations, and procedures. Certify to UNDP that services procured for project implementation have been delivered satisfactorily to the municipality;</li> <li>Facilitate analysis of information required for procurement planning and monitor implementation;</li> <li>Coordinate project staff, assess team performance, provide guidance, and build local capacity within the team;</li> <li>Organize meetings, maintain agendas, and guide client and user visits.&nbsp;Develop an activity schedule with deadlines for specific deliverables;</li> <li>Develop proposals to improve project efficiency, including strategies to enhance overall project impact;</li> <li>Identify sustainability alternatives for the project and prepare an exit strategy once external funding is exhausted. Work closely with the municipality to identify internal resources needed to sustain project results after completion;</li> <li>Monitor project operations, including administrative tasks, staff management, inventory tracking of office supplies, correspondence, and ensure proper implementation of all procedures;</li> <li>Maintain budget information and accounting records of project activities.</li> </ul> <p><strong>B. Project monitoring and reporting</strong></p><br> <ul> <li>Prepare a monitoring framework for project status, results, and milestones;</li> <li>Monitor project results, identify data related to SDG targets and indicators, and liaise with the communications team to provide data for infographics and other communication materials;</li> <li>Prepare operational reports on project activities and their impact on beneficiaries;</li> <li>Liaise with the global SDG Local Action team to keep the project webpage updated and contribute stories to communicate project results;</li> <li>Ensure effective communication on project activities with UNDP, the municipality of Fez, project beneficiaries, and local communities;</li> <li>Document the methodology and technologies used during project implementation.</li> </ul> <p><strong>C. Sharing lessons learned globally</strong></p><br> <ul> <li>Develop knowledge products on how the project contributes to SDGs through innovation in public service delivery;&nbsp;</li> <li>Develop policy briefs and easily transferable knowledge materials on lessons learned from the project;&nbsp;</li> <li>Participate in global exchanges among local governments on how the project contributes to SDG implementation at the local level.&nbsp;</li> </ul> <p>The incumbent will perform other duties within their functional profile as deemed necessary for the proper functioning of the Office and the Organization.</p><br> <p><strong>Institutional Arrangements</strong></p><br> <p>Under the overall supervision of the Mayor of the city and the city project focal point, the Project Coordinator will report directly to the UNDP Advisor on Cities and Local Governments based in New York (USA).</p><br> <p><strong>Competencies</strong></p><br> <p><strong>Core Competencies</strong></p><br> <ul> <li><strong>Achieve Results:</strong> LEVEL 2: Scale&nbsp;up&nbsp;solutions&nbsp;and&nbsp;simplifies&nbsp;processes,&nbsp;balances speed and accuracy in doing work;</li> <li><strong>Think Innovatively:</strong> LEVEL 2: Offer&nbsp;new&nbsp;ideas/open&nbsp;to&nbsp;new&nbsp;approaches, demonstrate systemic/integrated thinking;</li> <li><strong>Learn Continuously:</strong> LEVEL 2: Go&nbsp;outside&nbsp;comfort&nbsp;zone,&nbsp;learn&nbsp;from&nbsp;others&nbsp;and support&nbsp;their&nbsp;learning;</li> <li><strong>Adapt with Agility:</strong> LEVEL 2: Adapt&nbsp;processes/approaches&nbsp;to&nbsp;new&nbsp;situations, involve others in change process;</li> <li><strong>Act with Determination: </strong>LEVEL 2: Able&nbsp;to&nbsp;persevere&nbsp;and&nbsp;deal&nbsp;with&nbsp;multiple&nbsp;sources&nbsp;of pressure simultaneously;</li> <li><strong>Engage and Partner:</strong> LEVEL 2: Is&nbsp;facilitator/integrator,&nbsp;bring&nbsp;people&nbsp;together, build/maintain&nbsp;coalitions/partnerships;</li> <li><strong>Enable Diversity and Inclusion:</strong> LEVEL 2: Facilitate&nbsp;conversations&nbsp;to&nbsp;bridge&nbsp;differences, considers in decision making.</li> </ul> <br> <p><strong>Functional/Technical competencies</strong></p><br> <p><strong>Business management</strong></p><br> <ul> <li><strong>Project management: </strong>Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific objectives.&nbsp;</li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li><strong>Effective decision-making:</strong> Ability to make timely and effective decisions within authority, expertise, and resources.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Communication: </strong>Ability to communicate clearly and concisely in written and verbal form; adapt messages and methods to audience; manage internal and external communications.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Working with evidence and data: </strong>Ability to inspect, clean, transform and model data to uncover useful information for decision-making.</li> </ul> <p><strong>2030 Agenda: Prosperity</strong></p><br> <ul> <li><strong>Inclusive growth:</strong> Urban development design, risk mitigation, inclusive design, resilience and sustainability.</li> </ul> <p><strong>2030 Agenda: Engagement and effectiveness</strong></p><br> <ul> <li> <p><strong>SDG integration:</strong> Role of science, technology and innovation for SDGs.&nbsp;</p><br></li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li> <p><strong>Strategic and creative thinking:</strong> Ability to approach issues in a new way through intentional and rational thinking focused on critical analysis of factors affecting long-term success.&nbsp;&nbsp;</p><br></li> </ul> <br> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education</strong></p><br> <ul> <li>A Master’s degree (or equivalent) in environment, circular economy, waste management and recycling, or sustainable development is required.</li> <li>A first-level university degree (Bachelor’s) in the above fields, combined with two additional years of relevant experience, will be considered in lieu of an advanced degree.</li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Candidates with a Master’s degree (or equivalent) are not required to have professional experience.</li> <li>Candidates with a Bachelor’s degree (or equivalent) must have at least two (2) years of relevant professional experience in environmental project management, with strong knowledge of the Moroccan regulatory context.&nbsp;</li> </ul> <p><strong>Required skills:</strong></p><br> <ul> <li>Proven leadership and project management skills;</li> <li>Computer literacy and proficiency in office software (MS Word, Excel, PowerPoint, etc.);</li> <li>Strong understanding of local realities related to waste pickers’ activities.&nbsp;</li> </ul> <p><strong>Desired skills:</strong></p><br> <ul> <li>Experience working with local governments and associations;</li> <li>Expertise in waste management and valorization;</li> <li>Professional experience in waste management, circular economy, sustainable development, recycling technologies, as well as communication and mediation.</li> </ul> <p><strong>Language Requirements:</strong></p><br> <ul> <li>Fluency in English (spoken and written) is required.</li> <li>Fluency in Arabic and Moroccan dialect is required.</li> <li>Knowledge of Amazigh dialect is an asset.&nbsp;</li> </ul> <p><strong>Professional&nbsp;Certificates</strong></p><br> <ul> <li>Project management certification is an asset.&nbsp;</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Robert Bosch Maroc est une entreprise en pleine croissance du groupe Bosch, située à Casablanca, au Maroc. Avec environ deux cents collaborateurs, nous opérons dans les divisions d’activité Automotive Aftermarket, Power Tools et Thermo Technology.</p><br><p>Chez Bosch, nous façonnons l’avenir en inventant des technologies et des services de haute qualité qui suscitent l’enthousiasme et enrichissent la vie des gens. Notre promesse envers nos collaborateurs est solide : nous évoluons ensemble, nous prenons plaisir à notre travail et nous nous inspirons mutuellement.</p><br><p>Rejoignez-nous et faites la différence.</p><br><br>Job Description<br><p>Missions principales</p><br><ul><li>Participer à la réorganisation, la traduction et la création de modules de formation technique destinés aux ateliers et aux équipes après-vente.</li><li>Contribuer à la mise à jour et à la structuration de la documentation technique.</li><li>Participer à la filtration, l’analyse et la structuration des données à l’aide d’outils digitaux et de fichiers Excel.</li><li>Assurer le suivi et l’exploitation des données provenant des plateformes digitales utilisées en après-vente.</li><li>Diagnostiquer et analyser les pannes véhicules, en particulier celles liées aux systèmes électroniques et embarqués.</li><li>Contribuer à l’amélioration continue des processus de diagnostic et de réparation.</li><li>Participer à la création de supports pédagogiques et techniques pour les formations.</li></ul><br>Qualifications<br><ul><li>Très bon niveau sur Microsoft Office (Excel, PowerPoint, Word).</li><li>Bonne maîtrise de l’analyse et du traitement de données sur Excel (tri, filtrage, tableaux, etc.).</li><li>Bonne connaissance du fonctionnement des systèmes embarqués automobiles.</li><li>Bonne connaissance du fonctionnement des systèmes des véhicules hybrides et électriques.</li><li>Capacité à diagnostiquer et analyser des pannes véhicules.</li><li>Bonne compréhension de l’architecture électronique et électrique automobile.</li><li>Maîtrise des outils et plateformes digitales utilisés dans l’après-vente automobile.</li><li>Bon esprit d’analyse et résolution de problèmes techniques.</li></ul><ul><li>Compréhension des systèmes de diagnostic automobile et des outils de test.</li><li>Capacité à interagir avec les techniciens et les ateliers du réseau.</li><li>Sens de l’organisation et gestion de la documentation technique.</li><li>Bon niveau de communication technique.</li><li>Bon niveau en français et en anglais (écrit et oral).</li><li>Formation en diagnostic automobile, électricité automobile ou ingénierie automobile</li></ul><br>Additional Information<br><p>Contrat ANAPEC d’une durée de 24 mois.</p><br><br><br> </div>

<p>Job Description Ing nieur en g nie industriel, charg de piloter et d ployer la d marche d'am lioration continue au sein des UAP. Le poste consiste animer des ateliers d'am lioration (Kaizen, r solution de probl mes), accompagner les quipes dans l'optimisation des processus et contribuer l'am lioration de la performance en termes de qualit , co ts et d lais. Il inclut galement la formation des collaborateurs aux principes du Lean Manufacturing, le coaching de futurs Green Belts et le d ploiement d'outils digitaux de pilotage de la performance.</p><p><strong>Desired Candidate Profile</strong></p><p>Ing nieur de formation en g nie industriel ou quivalent, disposant d'une bonne ma trise des concepts du Lean Manufacturing et des m thodes d'am lioration continue. Capable d'animer des groupes de travail, de conduire des projets de transformation et d'accompagner le changement dans un contexte transversal. Dot de solides comp tences en communication, p dagogie et gestion de projet, avec une app tence pour la digitalisation des processus et l'excellence op rationnelle.</p><ul><li>Certifi GB</li><li>Certifi s BB ou parcours de certification est un atout</li><li>Familiaris avec outils digitaux et la programmation (analyse de donn es, automatisation, outils de reporting).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>We are</span><b><span> One Team. </span></b><span>We</span><b><span> make it happen. </span></b><span>We are</span><b><span> Unstoppable.</span></b></p><br><p><span>Babel est une multinationale espagnole qui compte à peu près de 3000 employés dans le monde présente déjà dans 4 continents qui offre des services en technologies nouvelles visant à accompagner les grandes organisations dans leur processus de transformation digitale.</span></p><br><p><b>Quel est notre plan stratégique ?</b></p><br><p>Nous regardons vers l'avenir ! Notre plan stratégique Hyperspace 2029 promet d'être un voyage passionnant, plein d'opportunités de croissance et de développement professionnel. Atteindre un chiffre d'affaires de 1 milliard d'euros, un défi que nous sommes sûrs de relever grâce à la collaboration et au talent de notre équipe, sera une autre histoire de succès que nous écrirons ensemble.</p><br><p><b><b>Quel profil nous recherchons?</b></b></p><br><p><span>Le/La UX/UI Designer est responsable de la conception d'interfaces digitales intuitives, esthétiques et centrées sur les besoins des utilisateurs, afin d'offrir une expérience utilisateur optimale.</span></p><br><p><b><span>Missions principales :</span></b></p><br><ul><li><span>Concevoir des interfaces web et mobiles ergonomiques.</span></li><li><span>Réaliser des wireframes, maquettes et prototypes.</span></li><li><span>Analyser les besoins des utilisateurs et améliorer leur expérience.</span></li><li><span>Collaborer avec les équipes Produit et Développement.</span></li><li><span>Veiller à la cohérence graphique et à l'application du Design System.</span></li></ul><p><b><span>Formation :</span></b></p><br><ul><li><span>Bac+3 à Bac+5 en Design, UX/UI Design, Multimédia ou domaine équivalent.</span></li></ul><p><b><span>Compétences :</span></b></p><br><ul><li><span>Maîtrise de Figma, Adobe. </span></li><li><span>Bonne connaissance des principes UX/UI et du Design Thinking.</span></li><li><span>Créativité, esprit d'analyse et sens du travail en équipe.</span></li></ul><p><span><b>Que proposons-nous ?</b></span></p><br><p><span><b>Babel, the great way to achieve the success.</b></span></p><br><p><br><span>Veux-tu faire partie d'une équipe en expansion, engagée et innovante qui fait l'histoire chaque jour ?&nbsp; Chez Babel, nous t'accompagnons sur le chemin du succès.&nbsp; Nous croyons au talent des personnes et nous voulons le valoriser en vous offrant un excellent environnement de travail basé sur la collaboration et la solidarité.<br>Travailler chez Babel, c'est bien plus que travailler dans une entreprise, c'est rejoindre une équipe de personnes avec une mission partagée et un modèle d'entreprise axé sur les valeurs.<br>De plus,</span></p><br><ul><li><span>Nous investissons dans la formation de nos Babelievers.</span></li><li><span>Nous investissons dans ta santé physique et émotionnelle.&nbsp; (Assurance Maladie Privée / Assurance Vie, Plan de retraite).</span></li><li><span>Nous investissons également dans ton temps libre (Team building, Happy Day, AfterWork, Team Day.. )</span></li><li><span>Nous participons à la croissance de l'entreprise et reconnaissons la contribution de chaque personne (Prime de Bénéfices).</span></li><li><span>Nous mettons l'accent sur le travail avec les dernières technologies et les projets innovants, mais surtout, nous accompagnons la transformation numérique et rapprochons la technologie de la société.</span></li></ul><p><span><b>Acceptes-tu le défi ? Nous t'attendons !</b></span></p><br><p><span>Chez Babel, nous favorisons un environnement de travail basé sur le respect de nos professionnels, le développement professionnel et la promotion de l'égalité des chances sans aucune discrimination.</span></p><br><p><i>Conformément à la législation en vigueur en matière de protection des données, nous vous informons que le GRUPO BABEL est responsable de vos données personnelles (voir les entreprises dans la politique de confidentialité), et qu'il les utilisera pour gérer vos processus de sélection, actuels et futurs, ainsi que pour les autres finalités décrites sur le site web. Ce traitement est basé sur le consentement du candidat. Les données personnelles collectées ne seront en aucun cas transférées à des tiers, sauf en cas d'obligations légales expresses. Vous pouvez exercer vos droits en matière de protection des données à l'adresse suivante : <span>data.protection@babelgroup.com</span>. Toutes les informations sur la politique de confidentialité sont disponibles sur notre site web.</i></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span><span><span><span><span><span>RIBATIS</span></span></span><span><span><span>&nbsp;, Opérateur de la transformation digitale dans le domaine du&nbsp;</span></span></span><span><span><span>#eGOV</span></span></span><span><span><span>,&nbsp;cherche à&nbsp;</span></span></span><span><span><span>#Recruter</span></span></span><span><span><span>&nbsp;un </span></span></span><span><span>#CHARGE </span></span><span>de la</span><span><span> #FORMATION </span></span><span>&amp;</span><span><span>#eLEARNING</span></span><span><span><span>&nbsp;:</span></span></span></span></span></span></b><br></p><br><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br><br><p><span><span><span>·</span></span></span><span>Établir les <b>roadmaps de formation internes et externes</b> en collaboration avec les chefs de produits et les directeurs métiers et techniques&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Élaborer les <b>circuits e-learning (Learning paths) sur les solutions et technologies </b>utilisées par les collaborateurs internes et les clients externes. Exemples de circuits de formation : ROKHAS Urbanisme, ROKHAS Économique, Karaz developer, Karaz fonctionnel, …&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Définir les <b>objectifs pédagogiques des circuits et contenus e-learning</b> et les décliner en <b>objectifs opérationnels&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Sélectionner et référencer les <b>contenus eLearning</b> à intégrer aux circuits eLearning conçus par l’entreprise&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Mettre en place et maintenir la <b>logistique de préparation des formations</b> (Outils digitaux, équipements d’enregistrement, espaces de tournage, …)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Organiser la <b>logistique de formation</b> pour les formations tenues en présentiel aux bénéfices des collaborateurs ou des clients et partenaires externes&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger <b>les scénarii et storyboards des formations&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Tester et recetter les <b>contenus e-learning produits&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Suivre le <b>planning</b>, les <b>engagements de qualité</b>, les <b>coûts</b> et les <b>risques projet&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Créer des <b>contenus pédagogiques multimédia transverses</b> (Images, sons, animations, ...) et les intégrer à la <b>structure des cours e-learning&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger les <b>documents de référence nécessaires à la production d'un cours e-learning</b> (Charte e-Learning, charte rédactionnelle, charte graphique, document technique...)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Coordonner les <b>ressources amenées à intervenir</b> directement ou indirectement <b>dans la production d'un module e-Learning</b> (Formateur, Ergonome, Développeur Informatique, ...)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Paramétrer et administrer <b>la plateforme e-learning de l’entreprise&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Déployer les <b>contenus e-learning produits</b> au niveau de la plateforme eLearning de l’entreprise&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Structurer et publier les <b>contenu e-learning de l’entreprise</b> au niveau des plateformes publiques : Udemy, LinkedIn learning, Open classroom, …&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Concevoir et piloter les <b>plans de communication et de promotion des contenus et circuits e-learning</b>.</span><br></p><br><span><span><span>---------------------</span></span></span><br><span><span><span>Pour toute personne intéressée, prière de nous adresser vos candidatures sur&nbsp;</span></span></span><span><span><span>rh@ribatis.com</span></span></span><span><span><span>&nbsp;en précisant au niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><br><p><span><span><span>#Hiring</span></span></span><span> <span><span>#Charge_formation</span></span><span><span>_</span><span>eLearning</span></span><span><span>#Chargeformationelearning</span></span><span><span>#Formation</span></span><span><span>#Learning</span></span><span><span>#IT #LMS</span></span></span></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5, Spécialité Ingénierie de formation, e-learning, …</span></span></span><br></p><br><p><b><span><span><span>- Expérience</span></span></span></b><span><span><span> : Au moins 1 année probante dans un poste équivalent</span></span></span><br></p><br><p><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Créative/Innovante&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Sait écouter/analyser/concevoir&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organisée.</span></span></span><br></p><br><span><span><span>​</span></span></span><br><br><p><b><span><span><span>- Savoir-faire</span></span></span></b><span><span><span> : Une personne qui sait </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maîtrise les techniques pédagogiques &amp; e-learning&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Mettre en place une plateforme e-learning&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Manipuler les équipements audio-visuels.</span></span></span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span><span><span><span><span><span>RIBATIS</span></span></span><span><span><span>&nbsp;, Opérateur de la transformation digitale dans le domaine du&nbsp;</span></span></span><span><span><span>#eGOV</span></span></span><span><span><span>,&nbsp;cherche à&nbsp;</span></span></span><span><span><span>#Recruter</span></span></span><span><span><span>&nbsp;un </span></span></span><span><span>#CHARGE </span></span><span>de la</span><span><span> #FORMATION </span></span><span>&amp;</span><span><span>#eLEARNING</span></span><span><span><span>&nbsp;:</span></span></span></span></span></span></b><br></p><br><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br><br><p><span><span><span>·</span></span></span><span>Établir les <b>roadmaps de formation internes et externes</b> en collaboration avec les chefs de produits et les directeurs métiers et techniques&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Élaborer les <b>circuits e-learning (Learning paths) sur les solutions et technologies </b>utilisées par les collaborateurs internes et les clients externes. Exemples de circuits de formation : ROKHAS Urbanisme, ROKHAS Économique, Karaz developer, Karaz fonctionnel, …&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Définir les <b>objectifs pédagogiques des circuits et contenus e-learning</b> et les décliner en <b>objectifs opérationnels&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Sélectionner et référencer les <b>contenus eLearning</b> à intégrer aux circuits eLearning conçus par l’entreprise&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Mettre en place et maintenir la <b>logistique de préparation des formations</b> (Outils digitaux, équipements d’enregistrement, espaces de tournage, …)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Organiser la <b>logistique de formation</b> pour les formations tenues en présentiel aux bénéfices des collaborateurs ou des clients et partenaires externes&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger <b>les scénarii et storyboards des formations&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Tester et recetter les <b>contenus e-learning produits&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Suivre le <b>planning</b>, les <b>engagements de qualité</b>, les <b>coûts</b> et les <b>risques projet&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Créer des <b>contenus pédagogiques multimédia transverses</b> (Images, sons, animations, ...) et les intégrer à la <b>structure des cours e-learning&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger les <b>documents de référence nécessaires à la production d'un cours e-learning</b> (Charte e-Learning, charte rédactionnelle, charte graphique, document technique...)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Coordonner les <b>ressources amenées à intervenir</b> directement ou indirectement <b>dans la production d'un module e-Learning</b> (Formateur, Ergonome, Développeur Informatique, ...)&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Paramétrer et administrer <b>la plateforme e-learning de l’entreprise&nbsp;</b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Déployer les <b>contenus e-learning produits</b> au niveau de la plateforme eLearning de l’entreprise&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Structurer et publier les <b>contenu e-learning de l’entreprise</b> au niveau des plateformes publiques : Udemy, LinkedIn learning, Open classroom, …&nbsp;;</span><br></p><br><p><span><span><span>·</span></span></span><span>Concevoir et piloter les <b>plans de communication et de promotion des contenus et circuits e-learning</b>.</span><br></p><br><span><span><span>---------------------</span></span></span><br><span><span><span>Pour toute personne intéressée, prière de nous adresser vos candidatures sur&nbsp;</span></span></span><span><span><span>rh@ribatis.com</span></span></span><span><span><span>&nbsp;en précisant au niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><br><p><span><span><span>#Hiring</span></span></span><span> <span><span>#Charge_formation</span></span><span><span>_</span><span>eLearning</span></span><span><span>#Chargeformationelearning</span></span><span><span>#Formation</span></span><span><span>#Learning</span></span><span><span>#IT #LMS</span></span></span></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5, Spécialité Ingénierie de formation, e-learning, …</span></span></span><br></p><br><p><b><span><span><span>- Expérience</span></span></span></b><span><span><span> : Au moins 1 année probante dans un poste équivalent</span></span></span><br></p><br><p><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Créative/Innovante&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Sait écouter/analyser/concevoir&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organisée.</span></span></span><br></p><br><span><span><span>​</span></span></span><br><br><p><b><span><span><span>- Savoir-faire</span></span></span></b><span><span><span> : Une personne qui sait </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maîtrise les techniques pédagogiques &amp; e-learning&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Mettre en place une plateforme e-learning&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Manipuler les équipements audio-visuels.</span></span></span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Approche par niveaux (Tiered Approach)</strong>&nbsp;</p><br> <br> <p>Conformément à l’engagement de préserver les capacités et de soutenir le personnel déjà au sein de l’Organisation, la majorité des postes vacants du PNUD/FENU/VNU sont publiés selon un processus de candidature par niveaux, comme suit :&nbsp;</p><br> <br> <ul> <li>Niveau 0 : Personnel international du PNUD/FENU/VNU titulaire d'un contrat permanent (PA) ou à durée déterminée (FTA), dont les postes seront supprimés, ou dont les contrats seront résiliés ou non renouvelés en 2026&nbsp;</li> </ul> <br> <ul> <li>Niveau 1 : Autre personnel du PNUD/FENU/VNU titulaire d'un contrat permanent (PA) ou à durée déterminée (FTA)&nbsp;</li> </ul> <br> <ul> <li>Niveau 2 : Personnel du PNUD/FENU/VNU titulaire d'un contrat temporaire (TA), personnel sous contrat PSA régulier, et Volontaires des Nations Unies Experts et Spécialistes&nbsp;</li> </ul> <br> <ul> <li>Niveau 3 ou aucun niveau indiqué : Tous les autres types de contrat du PNUD/FENU/VNU et d'autres agences, ainsi que les candidats externes&nbsp;</li> </ul> <br> <p>Veuillez prendre note du ou des niveau(x) indiqué(s) dans le titre du poste vacant, le cas échéant, et vous assurer que vous remplissez les critères d’éligibilité pour postuler.&nbsp;</p><br> <br> <br> <p><strong>Contexte</strong></p><br> <p>Le Royaume du Maroc a engagé, sous les Hautes Instructions de Sa Majesté le Roi Mohammed VI, un processus ambitieux et structurant de consolidation de la régionalisation avancée, considérée comme un levier fondamental de modernisation de l’État, de réduction des disparités territoriales et de promotion d’un développement équilibré, inclusif et durable. Cette orientation stratégique a été réaffirmée lors des 2ᵉ Assises nationales de la régionalisation avancée, tenues à Tanger les 20 et 21 décembre 2024 sous le Haut Patronage de Sa Majesté le Roi Mohammed VI. Ces Assises ont mis en évidence plusieurs recommandations prioritaires, notamment l’accélération de la mise en œuvre de la Charte nationale de la déconcentration administrative, l’opérationnalisation effective de l’exercice des compétences régionales dans les secteurs stratégiques, le renforcement de la gouvernance territoriale à travers des outils performants de planification, de suivi et d’évaluation, la promotion de la démocratie participative et de la participation citoyenne à l’échelle territoriale, ainsi que l’intégration de la transformation digitale comme levier transversal de performance de la gouvernance territoriale. Ces orientations s’inscrivent pleinement dans la continuité du Nouveau Modèle de Développement, qui place l’ancrage territorial, la différenciation des politiques publiques et la bonne gouvernance des territoires au cœur de la transformation du pays à moyen et long terme. Dans ce cadre, la transformation digitale des collectivités territoriales est identifiée comme un accélérateur clé permettant l’amélioration de l’efficacité et de la qualité des services publics territoriaux, le renforcement de la transparence, de la redevabilité et de la participation citoyenne, la promotion de l’inclusion sociale et territoriale, ainsi que le soutien à des dynamiques territoriales résilientes, durables et innovantes. Toutefois, les diagnostics réalisés ont mis en évidence plusieurs défis structurels, notamment des disparités significatives de maturité numérique entre territoires, des contraintes persistantes en matière de capacités institutionnelles et humaines, ainsi qu’une fragmentation des initiatives digitales nécessitant la mise en place d’un cadre de gouvernance unifié, cohérent et territorialisé. C’est dans ce contexte que s’inscrit le projet « CONNECTIVITÉ TERRITORIALE », mis en œuvre par la Direction Générale des Collectivités Territoriales (DGCT), avec l’appui du Programme des Nations Unies pour le Développement (PNUD), pour la période 2026 – 2029. C’est une initiative stratégique visant à renforcer l'intégration et le développement harmonieux des territoires au Maroc, en mettant l'accent sur l'amélioration des infrastructures numériques, des services publics, et de la cohésion sociale à travers une approche inclusive. Le projet repose sur trois leviers stratégiques complémentaires, à savoir la gouvernance, les infrastructures et la connectivité, ainsi que le capital humain et le développement des compétences.</p><br> <p>Les résultats attendus de ce projet sont comme suit :</p><br> <ul> <li><strong>Produit 1.</strong> Un cadre de gouvernance pour la territorialisation de la transformation digitale est élaboré et instauré, mettant l'accent sur l'inclusion et reposant sur des organes fonctionnels ;</li> <li><strong>Produit 2</strong>. Les Collectivités Territoriales disposent d'une connectivité et d'une infrastructure dimensionnée et normalisée ;&nbsp;</li> <li><strong>Produits 3.</strong> La transformation digitale territorialisée est renforcée par un capital humain innovant et fortement engagé, contribuant ainsi de manière significative à son succès et à son intégration durable dans les territoires ;</li> <li><strong>Produit 4.</strong> La gestion du projet et l’assurance qualité sont assurées.</li> </ul> <p><strong>Fonctions et responsabilités</strong></p><br> <p>Sous la supervision directe du Directeur National du Projet et du Coordonnateur National du Projet, et sous l'assurance qualité du Conseiller de Programme du PNUD, le/la titulaire assurera la coordination opérationnelle quotidienne du projet, conformément aux procédures de mise en œuvre nationale (NIM) et aux principes de la gestion axée sur les résultats le/la Coordonnateur(trice) national(e) associé(e) assurera les fonctions suivantes:&nbsp;</p><br> <p><i><strong>Gestion stratégique et opérationnelle du projet</strong>&nbsp;</i></p><br> <ul> <li>Assurer la gestion quotidienne du projet conformément au document de projet, au plan de travail annuel et aux procédures du PNUD.&nbsp;</li> </ul> <br> <ul> <li>Veiller à l'atteinte des résultats attendus dans les délais impartis, selon les standards de qualité requis et dans le respect du budget alloué.&nbsp;</li> </ul> <br> <ul> <li>Garantir l'application des principes de gestion axée sur les résultats, de gestion adaptative et de redevabilité.&nbsp;</li> </ul> <br> <p><i><strong>Coordination institutionnelle et partenariale</strong>&nbsp;</i></p><br> <br> <ul> <li>Coordonner la mise en œuvre du projet avec les partenaires institutionnels aux niveaux national, régional et local.&nbsp;</li> </ul> <br> <ul> <li>Renforcer la collaboration avec les ministères, collectivités territoriales, services déconcentrés, secteur privé, universités, médias, organisations de la société civile et partenaires techniques et financiers.&nbsp;</li> </ul> <br> <ul> <li>Faciliter la mise en œuvre des conventions de partenariat et promouvoir l'appropriation des résultats par les parties prenantes.&nbsp;</li> </ul> <br> <br> <p><i><strong>Synergies et coordination avec les partenaires techniques et financiers</strong></i>&nbsp;</p><br> <br> <ul> <li>Assurer la complémentarité et la cohérence avec les initiatives similaires ou complémentaires mises en œuvre par le PNUD et d'autres partenaires de développement.&nbsp;</li> </ul> <br> <ul> <li>Identifier et promouvoir les opportunités de synergies, de mutualisation des ressources et de capitalisation des expériences.&nbsp;</li> </ul> <br> <p><i><strong>Gestion administrative, financière et opérationnelle</strong></i>&nbsp;</p><br> <br> <ul> <li>Superviser la planification budgétaire, l'exécution financière et le suivi administratif du projet, conformément aux règles et procédures du PNUD.&nbsp;</li> </ul> <br> <ul> <li>Assurer la préparation et le suivi des contrats, conventions, termes de référence et autres documents de gestion.&nbsp;</li> </ul> <br> <ul> <li>Veiller à la conformité des processus de passation de marchés, d'audit, de gestion des risques et d'application du cadre HACT.&nbsp;</li> </ul> <br> <p><strong>a. Gestion des ressources humaines et leadership d'équipe</strong></p><br> <br> <ul> <li>Encadrer, superviser et motiver l'équipe du projet.&nbsp;</li> </ul> <br> <ul> <li>Clarifier les rôles et responsabilités des membres de l'équipe et assurer un suivi régulier de leur performance.&nbsp;</li> </ul> <br> <ul> <li>Identifier les besoins en renforcement des capacités et mettre en œuvre un plan de développement des compétences.&nbsp;</li> </ul> <br> <ul> <li>Promouvoir une communication interne fluide et un environnement de travail collaboratif.&nbsp;</li> </ul> <p><strong>b. Planification, suivi et reporting</strong></p><br> <br> <ul> <li>Préparer, en concertation avec les partenaires, les plans de travail annuels, les budgets et les cadres de résultats.&nbsp;</li> </ul> <br> <ul> <li>Produire les rapports narratifs et financiers requis (trimestriels, semestriels, annuels et ad hoc).&nbsp;</li> </ul> <br> <ul> <li>Assurer la mise à jour des registres de risques, des journaux de suivi, des leçons apprises et des recommandations.&nbsp;</li> </ul> <br> <ul> <li>Organiser les revues périodiques du projet et veiller à la mise en œuvre des recommandations.&nbsp;</li> </ul> <br> <p><strong>c. Gestion des connaissances et capitalisation</strong></p><br> <br> <ul> <li>Développer et mettre en œuvre une stratégie de capitalisation des acquis, de documentation des bonnes pratiques et de gestion des connaissances.&nbsp;</li> </ul> <br> <ul> <li>Assurer la diffusion des résultats, outils, études et produits de connaissance auprès des partenaires.&nbsp;</li> </ul> <br> <br> <p><strong>d. Supervision technique des études et consultations</strong></p><br> <br> <ul> <li>Identifier les besoins en expertise technique et piloter l'élaboration des termes de référence.&nbsp;</li> </ul> <br> <ul> <li>Superviser le recrutement des consultants et prestataires.</li> </ul> <br> <ul> <li>Assurer le suivi de la qualité des livrables et la validation technique des études, analyses et prestations.&nbsp;</li> </ul> <br> <p><strong>e. Coordination des missions de terrain</strong>&nbsp;</p><br> <br> <ul> <li>Planifier, organiser et superviser les missions sur le terrain dans les zones d'intervention du projet.&nbsp;</li> </ul> <br> <ul> <li>Assurer la coordination logistique et technique des visites, réunions et activités de suivi.&nbsp;</li> </ul> <br> <br> <p><strong>Compétences</strong></p><br> <p><strong>Compétences fondamentales</strong>&nbsp;</p><br> <br> <br> <br> <p><strong>Obtenir des résultats:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Planifier et contrôler son propre travail, prêter attention aux détails, fournir un travail de qualité dans les délais impartis. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Penser de manière innovante:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Ouvert aux idées créatives/risques connus, résout les problèmes de façon pragmatique, apporte des ameliorations. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Apprendre en continu:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Sortir de sa zone de confort, apprendre des autres et soutenir leur apprentissage. ​&nbsp;</p><br> <br> <br> <br> <p><strong>S'adapter avec agilité:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: S'adapte au changement, gère de façon constructive l'ambiguïté/l'incertitude, est flexible. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Agir avec determination:&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Fait preuve de dynamisme et de motivation, est capable de faire preuve de calme face à l'adversité, est confidant. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Engager et partenaire:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Fait preuve de compassion et de compréhension envers les autres, établit des relations positives. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Favoriser la diversité et l'inclusion:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Apprécie/respecte les différences, est conscient des préjugés inconscients, affronte la discrimination. ​&nbsp;</p><br> <br> <br> <br> <p><i><strong>Compétences&nbsp;fonctionelles&nbsp;et techniques:&nbsp;</strong></i>&nbsp;</p><br> <br> <p><i><strong>Domaine&nbsp;thématique</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Nom</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Définition</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion de projet&nbsp;</p><br> <br> <br> <p>Être en mesure de planifier, d’organiser, de hiérarchiser et de contrôler les ressources, les procédures et les protocoles afin d’atteindre des objectifs précis&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion axée sur les résultats&nbsp;</p><br> <br> <br> <p>Être en mesure de gérer la mise en œuvre de stratégies, de programmes et de projets en mettant l’accent sur l’amélioration des performances et l’obtention de résultats démontrables. Connaître et comprendre les théories, les concepts, les méthodologies, les instruments et les outils pertinents&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Travailler avec des données et des éléments tangibles&nbsp;</p><br> <br> <br> <p>Savoir inspecter, nettoyer, transformer et modéliser des données dans le but de découvrir des informations utiles, ainsi que d’éclairer les conclusions et la prise de décision.&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Business developpement</strong>&nbsp;</p><br> <br> <br> <p>Génération de connaissances&nbsp;&nbsp;</p><br> <br> <br> <p>Savoir chercher des informations et les transformer en connaissances utiles, qui sont adaptées au contexte ou répondent à un besoin exprimé. Savoir appliquer des concepts existants à de nouvelles situations et définir de nouveaux concepts afin de mettre au point des solutions réalisables et de nouvelles approches. Connaître les théories, concepts et modèles conceptuels pertinents qui peuvent être utiles pour faire face à de nouvelles situations.&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion des opérations&nbsp;</p><br> <br> <br> <p>Être en mesure de planifier, d’organiser et de superviser les différents aspects des opérations de l’organisation, d’une manière efficace, simultanée et intégrée, afin de convertir du mieux possible les ressources de l’organisation en résultats optimaux. Connaître les concepts et les mécanismes pertinents&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion des partenariats&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>Gestion des relations   &nbsp;&nbsp;</p><br> <br> <br> <p>Capacité à nouer des liens avec un large éventail de partenaires publics et privés, à établir, entretenir et/ou renforcer les relations de travail, la confiance et la compréhension mutuelle&nbsp;</p><br> <br> <br> <br> <br> <br> <p><strong>Qualifications minimales</strong></p><br> <p><strong>Education</strong>:</p><br> <p>Un diplôme de fin d’etudes secondaires est requis; ou</p><br> <br> <p>Diplôme d’études Universitaires (Licence) dans le domaine de l’administration publique, gouvernance lo</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>RIBATIS</span></span><span><span><span>&nbsp;, Opérateur de la transformation digitale dans le domaine du&nbsp;</span></span></span><span><span>#eGOV</span></span><span><span><span>,&nbsp;cherche à&nbsp;</span></span></span><span><span>#Recruter</span></span><span><span><span>&nbsp;un </span></span></span><span><span>#CHARGE</span></span><span><span><span>&nbsp;du&nbsp;</span></span></span><span><span>#DEVELOPPEMENT des #RESSOURCES</span><span>#HUMAINES.</span></span><br></p><br><p><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br></p><br><span><span><span>·</span></span></span><span><span><span>Élaborer et mettre en œuvre <b>la politique et le plan de recrutement</b>&nbsp;;</span></span></span><br><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>l’exécution des actions de recrutement</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>le coaching et l’intégration</b> des nouvelles recrues&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assister <b>les collaborateurs</b> <b>et managers</b> dans l’établissement des objectifs semestriels&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Administrer <b>les modules recrutement et développement</b> RH sous Zoho&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>les entretiens d’orientation annuels</b> avec des collaborateurs&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Établir <b>les plans d’évolution de carrière</b> des collaborateurs&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organiser et superviser <b>la bonne exécution du processus d’évaluation</b> semestriel&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>le suivi du budget en matière de gestion RH</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>le suivi des opérations de formation du personnel</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Réaliser <b>les études prévisionnelles</b> <b>en matière de RH</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Évaluer <b>le moral des collaborateurs</b> et anticiper <b>les baisses de motivation</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Conseiller et accompagner <b>les collaborateurs et les responsables</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Conseiller dans <b>la gestion des relations sociales</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Réaliser <b>le reportings mensuel </b>auprès de la hiérarchie.</span></span></span><br></p><br><p><span>---------------------</span><br></p><br><span><br><span><span>Pour toute personne intéressée, prière de nous adresser vos candidatures sur&nbsp;</span></span></span><span><span>rh@ribatis.com</span></span><span><span><span>&nbsp;en précisant au niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><span><span><span>​</span></span></span><br><br><p><span><span>#Hiring</span></span><span> <span><span>#Charge_Developpement_RH</span></span><span><span>#ChargeDeveloppementRH</span></span><span><span>#Ressourceshumaines #Ressources_Humaines</span></span><span><span>#RH</span></span></span><br></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5 en RH</span></span></span><br></p><br><p><b><span><span><span>- Expérience</span></span></span></b><span><span><span> : Au moins 1 année probante dans un poste équivalent</span></span></span><br></p><br><p><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Discrète/Confidente&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Rigoureuse &amp; Persuasive&nbsp;;</span></span></span><br></p><br><span><span><span>·</span></span></span><span><span><span>Diplomate&nbsp;;</span></span></span><br><br><span><span><span>·</span></span></span><span><span><span>Organisée.</span></span></span><br><br><p><b><span><span><span>- Savoir-faire</span></span></span></b><span><span><span> : Une personne qui sait </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maitriser la réglementation des ressources humaines&nbsp;;</span></span></span><br></p><br><span><span><span>·</span></span></span><span><span><span>Maitriser le management des entreprises &amp; des ressources humaines&nbsp;;</span></span></span><br><br><span><span><span>·</span></span></span><span><span><span>Conduire des entretiens &amp; Coacher</span></span></span><br><br><span><span><span>·</span></span></span><span><span><span>Maîtriser les outils de bureautique&nbsp;;</span></span></span><br><br><p><span><span><span>·</span></span></span><span><span><span>Maîtriser la langue FR &amp; AR (Écris &amp; Parlé).</span></span></span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Axa Services Maroc</strong>&nbsp;operates within a strongly <strong>collaborative culture</strong>, where people, trust, and high-quality professional relationships are central. The company <strong>promotes</strong> close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is <strong>reinforced</strong> by robust organizational practices that ensure reliability and operational efficiency. It is <strong>balanced</strong> by a performance-oriented mindset and a measured openness to innovation, supporting collective success. </p><br><br> <br> Job : As a Claims Adjuster, your main mission would be to ensure a quality level of claims management services in accordance with the quantitative and qualitative objectives of the department, while seeking lasting customer satisfaction and controlling claims costs.<br>You will be responsible for managing claims from declaration to closure:<br>&nbsp;<br>- Handle incoming flows (telephone or deferred) directly or indirectly from customers<br>- Study claim declarations and determine the guarantees and benefits to be applied according to the contract, identify recourse possibilities, and appoint experts if necessary<br>- Analyze requests and process the various actions resulting from them<br>- Analyze risks and check the compliance of files, and inform the relevant departments<br>- Detect fraud and forward the file to the fraud contact person<br>- Search for compensation solutions, negotiate the compensation amount based on the solution implemented, and propose associated service offers with the aim of better technical cost control<br>- Inform, guide, and respond to requests from customers/general agents/service providers by mail, phone, fax<br>- Alert management about sensitive cases<br>- Proceed with the settlement of the claim within the limits of the settlement authority and close or transfer the file<br>- May be required to analyze the contractual situation of customers based on their coverage level<br>- May be required to market services that meet their needs based on opportunities<br> <br> Required profile : <p>With higher education from Bac + 2 to Bac + 4, you:</p><br><br><p><br>- Perfectly master the French language, both written and spoken.<br>- Master customer relationship management techniques and office software.<br>- Have a keen eye for detail and analysis.<br>- Have strong argumentation skills.<br>- Have a sense of responsibility and teamwork.</p><br><br><p><strong><span>We would like to thank all applicants, but we will only communicate with those selected for the pre-selection process.</span></strong></p><br><br> <br><br> </div>