Economic Analyst Jobs - Rabat Morocco
252 Jobs Found
<p>The Industrialization Flying Analyst (GV2) ensures the operational implementation and continuous improvement of industrial processes for embedded electronic (EE) components, bridging validation requirements with production constraints. Within the project, your main tasks will include:</p><p>Manage and structure project information, configurations, and diagnostic data. Deploy and monitor software configurations and updates through SPARTE. Troubleshoot test benches, validation tools, and project equipment. Support vehicle and powertrain test preparation activities. Reproduce, analyze, and document technical issues and validation defects. Participate in root-cause analysis and issue resolution activities (X-Code). Perform vehicle modernization activities on ECUs using ZIZA, telecoding, and JDD. Identify electrical non-conformities and ensure vehicle operational readiness. Create and maintain technical records, reports, and modernization documentation. Participate in project meetings, anticipate risks, and propose corrective actions.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Engineering degree in Electrical Engineering, Electronics, Automotive Engineering, Mechatronics, or a related field. Previous experience in automotive testing, validation, embedded systems, industrialization, or vehicle modernization activities. Knowledge of powertrain systems (ICE, hybrid, and electric vehicles). Understanding of ADAS and automotive EE architectures. Experience with vehicle diagnostics and troubleshooting. Proficiency with diagnostic tools: Diagalyser, IDVH, DOTI . Proficiency with validation and calibration tools: INCA, CANalyzer . Knowledge of EE isolation testing and vehicle validation processes. Strong analytical, problem-solving, and communication skills.</p>
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Job : <p>Join a dynamic company in the <strong>Distribution</strong> sector as an <strong>HR Officer</strong>. The position is based in <strong>Casablanca</strong>, a stimulating environment at the heart of Moroccan economic activity. Your mission will be to actively contribute to the management and development of human resources, by participating in the implementation of the HR strategy.</p><br><br><p>The main goal of this role is to ensure the optimization of personnel management while fostering a positive and effective work environment. It involves supporting employees in their professional journey and assisting management with HR decisions.</p><br><br><p>Your responsibilities will include:</p><br><br><ul><li>Participation in <strong>recruitment</strong>, from defining the need to integrating new hires.</li><li>Administrative management of personnel: contracts, payroll, absences, etc.</li><li>Monitoring and managing <strong>training</strong> and skills development.</li><li>Contribution to the implementation and monitoring of <strong>HR policies</strong>.</li><li>Supporting managers and employees on matters related to labor law and social relations.</li><li>Participation in cross-functional HR projects.<br></li></ul> <br> Required profile : <p>For this position, a <strong>Master's degree (Bac +5) or higher</strong> is required, ideally in <strong>Human Resources, Personnel Management, or Training</strong>. A strong academic background will be key to your success.</p><br><br><p>Professional experience of <strong>3 to 5 years</strong> is expected. It is essential that this period has been dedicated to similar roles in human resource management, allowing you to master the challenges of the profession.</p><br><br><p>We are looking for someone with excellent communication and organizational skills. You have a thorough knowledge of Moroccan labor law. Your listening skills, rigor, and ability to work in a team will be major assets. Proficiency in HR software tools is also a plus.</p><br><br> <br><br> </div>
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<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
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<strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br>
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<br> Job : <p>You will join a dynamic team, at the forefront of data-related technologies, within a collaborative and experienced environment. The proximity of expert data and reference teams will be a real asset to facilitate your onboarding and support you throughout your mission.</p><br><br><p><strong>Your missions:</strong></p><br><br><p>As a Data Analyst, you will be responsible for:</p><br><br><ul><li>The governance of one or more data models associated with a business domain (Order, Delivery, Contact, etc.), acting as a reference and main point of contact.</li><li>The centralization of technical expertise related to data storage, location, content, and usage, as well as associated data flow.</li><li>The identification and correction of data quality issues.</li><li>Collaboration with IT architects and business units on projects or evolutions, to build and ensure the consistency of the data model.</li><li>Maintaining the data quality level in operational mode, outside of project phases. </li></ul><br> <br> <br><br> </div>
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Company culture : <p><strong>PwC</strong> operates within a <strong>highly structured and process-driven culture</strong>, where rigor, reliability and quality standards are central to performance. This framework is closely balanced by an equally strong <strong>collaborative dimension</strong>, promoting trust, teamwork and a supportive, people-focused leadership style. A <strong>measured competitive mindset</strong> reinforces results orientation and market reputation, while innovation remains present but more controlled and secondary.
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<br> Job : <p>As part of our activities, we are recruiting a Performance Analyst primarily responsible for missions with a clientele composed of major national and international players.</p><br><br><p>Your responsibilities : </p><br><br><p><strong>Performance Management and Analysis</strong><br>• Participate in the definition and updating of KPIs in line with GBS objectives.<br>• Contribute to data collection, control, and quality.<br>• Produce performance dashboards and reports, ensuring their reliability and regularity.<br>• Monitor indicator trends and carry out comparative analyses (internal / benchmark).<br>• Identify performance gaps and propose areas for improvement.<br>• Collaborate with operational, financial, and project teams to understand issues and consolidate analyses.<br>• Prepare summaries for management.<br> </p><br><br><p><strong>Contribution to Continuous Improvement</strong><br>• Participate in process analysis and the identification of optimization areas.<br>• Contribute to performance improvement projects and the evolution of reporting tools.<br>• Help detect bottlenecks and formulate operational recommendations.<br>• Support the implementation of action plans and monitor their progress.</p><br><br> <br> <br> Required profile : <p>• Master's degree (Bac+5) in management, finance, data science, or equivalent.<br>• Minimum 3 years of experience in performance management or data analysis.<br> </p><br><br> <br><br> </div>
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Result of Service<br>The consultant shall, within the relevant timeframe, provide ECA SRO-NA with: - Continuous technical support advisory services and providing capacity building activities to the NDPC and Ghanian institutions/ministries to better leverage diaspora contribution to sustainable development in Ghana. - Periodic monitoring, evaluation, and follow-up reports on programme implementation and progress in implementing the matrix of reforms in Ghana. - Technical inputs and knowledge products documenting Ghana’s experience and best practices for application in other countries. - Adapted tools and adequate frameworks and related guidance to support other countries in integrating diaspora contributions into national and medium-term development planning and channeling remittances to investment. The plan and deadlines for the deliverables will be discussed and decided in consultation between the consultant and SRO-NA<br> Work Location<br>GHANA<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background and rationale for support Diasporas contribute significantly to the sustainable development of both destination and origin countries, making diverse economic, social, and cultural contributions. They bring home significant remittances and skills from destination countries, providing significant benefits to home countries and as useful source of technological transfer, and innovative ideas for national development. Migrants also acquire financial resources for sole and joint investment to improve lives, make financial returns, or both. Despite their increasing importance, diaspora policies still receive less consideration than immigration policies. Remittances are a vital tool for development and have significant implications for economic growth through the increase of consumption, investment, and social spending (education, health, social security…). Remittances inflows have increased significantly in recent years and have become the main financial external inflow in African countries, surpassing other inflows that traditionally play an important role in these countries, such as official development assistance (ODA) and foreign direct investment (FDI). However, the positive contribution of international migrants, remittances in particular, is overlooked. And while countries have made some progress on capitalizing on migrants' contribution to development, in African countries these efforts continue to be a missed opportunity. Understanding migrants' positive contribution to their receiving countries and designing policies and tools that protect and empower them is key for maximizing the socioeconomic benefits of migration. Knowing the importance of remittances to economic development and to facilitate evidence-based policies and their implementation, the governments, the private sector, and the NGOs need clear tools, framework and policies that help to better optimize the contribution of Diasporas in the development of their countries of origin. In this context, ECA is implementing a programme on "Strengthening the migration-development nexus in Africa » from 2024 to 2027. The programme supports six African Member States that have diverse migration patterns, strategic geographical location, significant migration flows, diverse diaspora, significant remittance inflows (in percentage of GDP), and proactive efforts from the government to leverage migration for development and channel remittances to productive investments. Duties and Responsibilities: Under the direct supervision of the Chief of the Subregional Initiatives Section and the Economic Affairs Officer, and the overall supervision of the Director of the North Africa Regional Office, the consultant will provide continuous technical support and advisory services under the Programme “Strengthening the Migration–Development Nexus in Africa,” to leverage the contribution of Ghanian diaspora and channel remittances to investment including developing adequate tools/instruments, monitoring and follow-up of reforms implementation in Ghana, while supporting other countries through the transfer of Ghana’s experience and best practices to develop their own frameworks/ tools for integrating diaspora contributions into development planning and channeling remittances to investment. The consultant will: - provide continuous technical and advisory support to the NDPC, the national technical working group and Ghanaian institutions/ministries in charge of remittances and diaspora contribution under the Programme “Strengthening the Migration–Development Nexus in Africa”, especially in the area of providing: - capacity building training to Metropolitan, Municipal and Districts Assembles (MMDAs) in Ghana on how to mainstream migration and diaspora contributions and remittance in their respective Medium-Term Plans (MTDPs), 2026-2029, using the Ghana training toolkits - technical backstopping to MMDAs in preparing their respective “Migration for development and Diaspora Contributions and Remittances Action Plans; - technical coordination and support to Bank of Ghana (BoG), Ministry of Finance (MoF); Ministry of Foreign Affairs (MFA), Diaspora Desk, Office of the President, Ghana Investment Promotion Centre (GIPC)/Ministry of Trade and Industries (MOTI) to develop appropriate instruments/tools to operationalize the migration and diaspora contributions and remittance interventions outlined in the Medium Term National Development Policy Framework, 2026-2029. These instruments/tools include National Remittance Strategy and Diaspora Investment Strategy; and - support to national dissemination and advocacy programmes on migration and diaspora contributions and remittances, instituted by NDPC. - Monitor, evaluate, and follow up on programme and policy reforms implementation in Ghana to ensure effective implementation, delivery and results, including: - finalizing the results framework for monitoring the implementation of migration and diaspora contributions and remittance interventions outlined in the Medium-Term National Development Policy Framework, 2026-2029; and - provide technical support to NDPC to mainstream relevant Key Performance Indicators (KPIs) in the Medium-Term National Development Policy Framework, 2026-2029 indicator matrix, as well as collecting the baseline data and setting the relevant targets to the implementation period. - Support implementation and provide technical inputs and promoting south-south cooperation with other countries beneficiaries of the programme through the transfer of Ghana’s experience and dissemination of best practices. - Assist other countries and provide technical inputs and advisory services in developing their own tools to integrate diaspora contributions into national and medium-term development planning and channel remittances to productive investment.<br> Qualifications/special skills<br>Advanced university degree (Masters' degree) in economics, social science (Statistics, Development, Economics, Sociology, Demography, Population Studies, Migration, etc.) or any related field is required. A first-level university degree in a combination of additional two years of qualifying experience may be accepted in lieu of the master's degree. A PhD in the same field is an advantage A minimum of 5 years of experience in Economy/social research and analysis is required Experience in policy planning and elaboration of policies, and analysis of migration trends and contribution to development is desirable Experience with national organizations in charge of planning and migration issues in Ghana or with the normative and/or operational work of the African Union and the United Nations system is desirable<br> Languages<br>English and French are the working languages of the UN Secretariat. For this consultancy, Fluency in English is required. Knowledge of Arabic or French is desirable<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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Job : <p><strong>MISSION AND HIERARCHICAL REPORTING</strong></p><br><br><p><br>Reporting to the Director of Finance & Support, the job holder ensures interface with the financial market through active management of the Hassan II Fund's investment portfolio according to the defined strategy and within constraints, while ensuring risk control. They also monitor performance, contribute to the management of delegated assets, and produce dedicated reports.</p><br><br><p><strong>MAIN RESPONSIBILITIES</strong></p><br><br><p>- Supervise ALM activities and the implementation of strategic allocation<br>- Supervise the implementation of strategic and tactical trades<br>- Identify market opportunities based on necessary technical analyses<br>- Manage the investment portfolio (delegated/direct management) in compliance with prudential and internal rules<br>- Implement internal tools for analysis, modeling, and automation related to portfolio management<br>- Ensure the effectiveness of risk management systems and Investment IT systems and their continuous improvement<br>- Participate in, prepare, and lead various internal and external committees<br>- Produce reporting related to their activity<br>- Lead the investment team (Financial Analyst and Operations & Risk Officer)</p><br><br> <br> <br> Required profile : <p><strong>REQUIRED PROFILE</strong></p><br><br><ul><li>Hold a Master's degree (Bac+5) or higher in financial markets or financial modeling</li><li>Have 7 years of experience, with at least 5 years as an investment manager/responsible in a management company, investment/business bank, public or private institution, or any other entity operating in the financial market</li><li>Holding a professional certification in investments would be an asset (CFA or other)</li><li>Master computer tools related to investments and have good knowledge of programming languages (VBA, Python, etc.)</li><li>Possess the necessary soft skills to carry out the duties related to the above-mentioned position (analytical and synthetic thinking, ethics, organization, rigor, etc.).</li></ul> <br><br> </div>
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Job : <br><p>Reporting to the Finance Director, you will play a key role in setting up and securing the accounting function of a new industrial entity, within an international and multicultural environment.</p><br><br><p><u>KEY RESPONSIBILITIES</u></p><br><br><ul><li>Oversee general accounting activities and monthly and annual closing processes</li><li>Ensure the accuracy and reliability of financial statements, reconciliations and inventory-related operations</li><li>Supervise Accounts Payable activities and support the Finance Analyst within their scope</li><li>Contribute to Group financial reporting and coordinate with international Finance teams</li><li>Participate in the implementation and monitoring of the internal control framework, including SOX requirements</li><li>Contribute to the structuring and implementation of Finance processes as part of the launch of the new industrial entitY</li><li>WHY JOIN THIS OPPORTUNITY?</li></ul> <br> <br> Required profile : <p>KEY REQUIREMENTS</p><br><br><ul><li>6-10 years of experience in accounting, ideally gained in an industrial environment and/or within an international group</li><li>Solid experience in an industrial environment</li><li><strong>Experience in the aerospace or automotive sectors is strongly preferred</strong></li><li>Strong knowledge of Moroccan accounting standards and practices</li><li>Fluent English - mandatory, with regular interaction with Finance teams based in Europe, North America and Asia</li><li>Strong ERP skills, ideally SAP</li><li>Experience with US GAAP and/or SOX is a strong advantage</li><li>Master's degree in Finance, Accounting, Audit or equivalent</li></ul><br><p>If you have solid experience in industrial accounting, are fluent in English, and are looking to take part in the launch of a new industrial entity within a leading international group, we would be pleased to hear from you.</p><br><br><p>#Accounting #Finance #AccountingSupervisor #Aerospace #Automotive #Industry #Morocco #Casablanca #Recruitment</p><br><br> <br><br> </div>
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Job : <p>Join a major player in the <b>metallurgy / steel industry</b>! A unique opportunity is open in Casablanca for an Administrative and Financial Manager passionate about management and finance. If you want to lead the economic performance of a growing company, this position is for you.</p><br><br><p>Your role will be central to the company's <b>financial strategy</b> and operational management. You will ensure <b>financial performance</b>, optimize processes, and actively contribute to business development. Your expertise will drive informed decisions for <b>sustainable growth</b>.</p><br><br><p>At the heart of operations, here are the key tasks you will be assigned:</p><br><br><ul><li>Supervise and manage all <b>administrative and financial</b> aspects.</li><li>Prepare budgets, monitor performance indicators, and analyze variances.</li><li>Ensure the reliability of financial information and regulatory compliance.</li><li>Optimize cash flow and financing.</li><li>Manage accounting and financial teams.</li><li>Participate in defining the financial strategy in collaboration with management.</li><li>Implement and improve <b>internal controls</b>.</li><li>Manage relationships with financial partners and auditors.</li></ul> <br> <br> Required profile : <p>Your ideal academic background has led you to a <b>Master's degree (Bac +5) or higher</b>, with a recognized specialization in <b>management, accounting, or finance</b>. This solid foundation has equipped you with essential analytical and strategic skills.</p><br><br><p>With <b>5 to 10 years</b> of experience, you have already proven yourself in similar roles, ideally in an industrial environment. You have a deep understanding of a company's financial and operational challenges.</p><br><br><ul><li>Perfect mastery of <b>accounting and tax</b> standards.</li><li>Excellent <b>analytical and synthesis skills</b>.</li><li>Solid knowledge of <b>budget management</b> and controlling.</li><li>Ability to <b>manage teams</b> and develop talent.</li><li>Good interpersonal skills and negotiation ability.</li><li>Proficiency in computer tools and financial software.</li><li>Rigor, organization, and a sense of responsibility.</li><li>Proactivity and ability to propose improvements for process optimization.</li></ul><p>If your profile matches these expectations and you are ready to take on this exciting challenge, don't wait to apply!</p><br><br> <br><br> </div>
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Result of Service<br>The expert shall, within the relevant timeframe, provide to the ECA SRO-NA with a) The preparation of an initial report (R1) stating a good understanding of the task by the expert and detailing among others the work to be undertaken, the conceptual framework, the methodology, the work report and the chronogram of the activities. b) The country situation analysis report (R2) on the results of the assessment of the existing framework, available data and information on institutional, legal, financial aspects related to remittances and its contribution to sustainable development in Egypt. The report will include (i) identified gaps and challenges of building an effective regulatory, investment, and institutional framework in addition to a relevant information system to better optimize the contribution of diasporas into development and (ii) a review of Egypt`s investment environment to attract remittances. This will help to identify challenges and opportunities for investment by Diaspora. c) A proposed effective regulatory and institutional framework based on the country’s context and international experiences including suggested strategic tools/instruments and policy reforms that are tailored to the needs of Diaspora to channel remittances to investments in Egypt. A report with all detailed information (R3) will be submitted by the expert. d) A detailed roadmap (actions/ reforms/policies with timeframe...) to establish the identified framework and a clear action plan to better leverage diasporas’ investments and contribution to the development of Egypt. A document with all detailed information will be submitted by the expert (R4). The expert will design a final workshop (R4) to present the adequate framework with the detailed action plan.<br> Work Location<br>EGYPT<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background and rationale for support Diasporas contribute significantly to the sustainable development of both destination and origin countries, making diverse economic, social, and cultural contributions. They bring home significant remittances and skills from destination countries, providing significant benefits to home countries and as useful source of technological transfer, and innovative ideas for national development. Migrants also acquire financial resources for sole and joint investment to improve lives, make financial returns, or both. Despite their increasing importance, diaspora policies still receive less consideration than immigration policies. Remittances are a vital tool for development and have significant implications for economic growth through the increase of consumption, investment, and social spending (education, health, social security…). Remittances inflows have increased significantly in recent years and have become the main financial external inflow in African countries, surpassing other inflows that traditionally play an important role in these countries, such as official development assistance (ODA) and foreign direct investment (FDI). In 2025, formal remittances to Africa reached historic levels surpassing US$100 billion, driven by policy reforms and strong diaspora engagement with Egypt ranking 1st and receiving the most important share of remittances ($41.5 billion). However, the positive contribution of international migrants, remittances in particular, is overlooked. And while countries have made some progress on capitalizing on migrants' contribution to development, in African countries these efforts continue to be a missed opportunity. Understanding migrants' positive contribution to their receiving countries and designing policies and tools that protect and empower them is key for maximizing the socioeconomic benefits of migration. Knowing the importance of remittances to economic development and to facilitate evidence-based policies and their implementation, the governments, the private sector, and the NGOs need clear tools, framework and policies that help to better optimize the contribution of Diasporas in the development of their countries of origin. In this context, ECA is implementing a programme on "Strengthening the migration-development nexus in Africa » from 2024 to 2027. The programme supports six African Member States with important diaspora, significant remittance inflows and proactive efforts from the government to leverage diaspora contribution for development and channel remittances to productive investments. The program’s objective is to strengthen the capacities of selected countries to integrate diaspora’ contribution into national development strategies/plans/programmes as alternative source to finance development and to channel remittances to productive investment by developing the practical/adequate institutional, regulatory and financial framework. Scope and tasks of work Under the direct supervision of the Chief of the Subregional Initiatives Section and the Economic Affairs Officer and the overall supervision of the Director of the North Africa Regional Office, the expert will provide technical support and advisory services to the Ministry of Finance and stakeholders in Egypt to develop the adequate framework to better leverage the diasporas’ contribution to development in Egypt. The expert will: - Prepare an inception report demonstrating a good understanding of the task and detailing among others the work to be undertaken, the conceptual framework, the methodology, the work plan, the annotated plan of the report and the chronogram of the activities. - Assess the existing framework, available data and information on institutional, regulatory, financial aspects related to remittances and its contribution to sustainable development in Egypt. This assessment will help to identify gaps and challenges to build/develop an effective framework to better optimize the contribution of diasporas into development. In addition, a review of Egypt`s investment environment to attract remittances and diaspora savings will be done. This will help to identify challenges and opportunities for investment by Diaspora. Prepare a country situation analysis report based on the results of the assessment. - Develop and propose an effective regulatory and institutional framework based on the country’s context and international experiences with policy reforms and strategic tools/instruments, that are tailored to the needs of Diaspora to channel remittances to investments in Egypt. - Elaborate a detailed roadmap to establish the identified framework, strategic tools/instruments and propose a clear action plan to better leverage diasporas’ investments and contribution to development (actions/ reforms/policies with timeframe, Monitoring & Evaluation matrix and coordination structure). - Take part in national, regional and subregional discussions and workshops related to the programme, and act as a resource person in the work on diasporas’ economic contribution in Egypt. - Develop and implement two (2) workshops: (1) at mid-term to discuss the preliminary results and (2) the final workshop to present the suggested effective framework including policy reforms and the roadmap. The expert is expected to ensure the involvement of relevant stakeholders (Government Ministries, Departments and Agencies, Development Partners; private sector, civil society...), in collaboration with the established National Technical working group in Egypt. Anticipated Deliverables and Implementation schedule 2 days after signing the contract - The ECA and the Ministry of Finance in Egypt organize a meeting with the expert. 2 weeks after signing the contract - The expert submits to ECA and Ministry of Finance an inception report (R1) detailing the conceptualization of the assignment that strongly demonstrates a clear understanding and interpretation of the objectives and tasks; and detailing among others the work to be undertaken, the conceptual framework, the methodology, the work plan, the annotated plan of the report and the chronogram of the activities. 1.5 months after signing the contract - The expert presents to the ECA, The Ministry of Finance and the National Technical Working Group the assessment of the existing framework, available data and information on institutional, legal, financial aspects related to remittances and its contribution to sustainable development in Egypt. This exercise will include identified gaps and analyze the challenges of building an effective regulatory, investment, and institutional framework in addition to a relevant information system to better optimize the contribution of Egyptian diasporas and channel remittances to investments. After including comments, the expert submits the draft (R2) of the country situation analysis report on the results of the assessment on the existing framework, available data and information on institutional, legal, financial aspects related to remittances in Egypt. 3 months after signing the contract - The expert submits the first draft (R3) of the proposed effective/adequate regulatory and institutional framework based on the country’s context and international experiences. The report includes also suggested policy reforms and strategic tools/instruments, that are tailored to the needs of Egyptian Diaspora to channel remittances to productive investments The expert will contribute to the mid-term progress workshop and presents the first draft for comments. 4 months after signing the contract - The expert submits the final report (R3) of the proposed framework (with policy reforms needed and strategic tools/instruments) after taking into consideration the comments received. 5 months after signing the contract - The expert submits the first draft of a detailed roadmap to establish the identified framework, strategic tool/instruments and propose a clear action plan to better leverage diasporas’ investments and contribution to the development of Egypt (R4) 6 months after signing the contract - The expert submits the final draft of the detailed roadmap with a clear action plan (actions/ reforms/policies with timeframe...) to better leverage diasporas’ investments and contribution to the development of Egypt considering receive comments and recommendations (R4) and develops and implements a national workshop to present the adequate framework and the detailed action plan.<br> Qualifications/special skills<br>Advanced university degree (Masters' degree) in economics, international economics, Finances (Statistics, Development Economics, etc.) or any related field is required. A PhD would be an advantage A minimum of seven years of experience in economic research and analysis is required Experience in analytical policy research in economies, or macroeconomic analysis in Africa/ North Africa is desirable<br> Languages<br>English and French are the working languages of the UN Secretariat. For this consultancy, Fluency in English and Arabic are required<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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Company culture : <p><strong>PwC</strong> operates within a <strong>highly structured and process-driven culture</strong>, where rigor, reliability and quality standards are central to performance. This framework is closely balanced by an equally strong <strong>collaborative dimension</strong>, promoting trust, teamwork and a supportive, people-focused leadership style. A <strong>measured competitive mindset</strong> reinforces results orientation and market reputation, while innovation remains present but more controlled and secondary.
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<br> Job : <p>As part of our activities, we are recruiting an Accounting Analyst, mainly responsible for missions with clients composed of major national and international players.</p><br><br><p>Missions and responsibilities:</p><br><br><ul><li>Ensure the production, analysis, and monitoring of penalties related to late payments.</li><li>Follow up on action plans defined with the different stakeholders.</li><li>Prepare the analyses necessary for the identification and management of penalty risks.</li><li>Ensure the production and reliability of P2P reporting.</li><li>Monitor and analyze performance indicators (KPIs) for the P2P scope.</li><li>Identify anomalies, blockages, and points of attention and contribute to their resolution.</li><li>Participate in the continuous improvement of practices, processes, and monitoring tools.</li></ul> <br> <br> Required profile : <ul><li>Master's degree (Bac+5) in finance, accounting, management control, or audit.</li><li>Proven experience of 2 to 3 years in a financial management role (accounting control, tax declaration, etc.).</li><li>Proficiency in the regulations related to law 69-21, as well as the calculation, estimation, and mitigation mechanisms for late payment penalties.</li><li>Good command of PowerPoint for preparing and presenting reports and analyses.</li></ul><p><u><strong>Soft skills</strong></u></p><br><br><ul><li>Rigor, organizational skills, and ability to manage priorities.</li><li>Results-oriented and internal customer service focus.</li><li>Ability to adapt to changes and support transformation.</li><li>Analytical, synthesis, and problem-solving skills.</li><li>Clear communication, interpersonal skills, and collaborative spirit.</li><li>Proactivity, adaptability, discretion, and exemplary conduct.</li></ul> <br><br> </div>
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Company culture : <p><strong>Orange Business</strong> stands out for its <strong>strongly collaborative culture</strong>, placing people, trust and collective engagement at the heart of its operations. The company promotes close and supportive management, fostering autonomy, accountability and continuous skills development within a caring work environment. This collaborative foundation is reinforced by a <strong>significant innovation component</strong>, encouraging creativity, initiative and agility across teams. Structured processes support operational efficiency, while performance objectives are integrated in a balanced and sustainable way.
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<br> Job : <p><span>As a Finance Analyst you will be part of the Chief Accounting Office, focusing on centralised activities, including the following:</span></p><br><br><ul><li><span>IFRS16 (right of use leases) monthly preparation, booking and reconciliation of entries booking of entries,</span></li><li><span>Free share award plans preparation, booking and reconciliation of monthly MEJ and annual settlement entries</span></li><li><span>Deferred taxation calculations and booking of entries</span></li><li><span>Global reconciliations attendance of monthly review meetings and reporting of outcome</span></li><li><span>Quarterly litigation review - attendance of quarterly meetings and reporting to management.</span></li><li><span>IFRS15 (revenue) quarterly review - attendance of review meetings and preparation of review evidence documentation</span></li><li>Country by Country reporting - preparation of annual package</li><li>Annual Segmental reporting to Group.</li><li>Participation in monthly and annual internal control documentation cycles.</li></ul> <br> <br> Required profile : <p>Qualified accountant with at last 3 years post qualification experience.</p><br><br>Educated to degree level or equivalent.Strong excel skills.Experience in Oracle Fusion would be a benefit.Team-oriented approach with a focus on collaboration and knowledge-sharing.Strong problem-solving and analytical skills.Proactive and adaptable mindset to thrive in fast-paced environment.Fluent in English language.<br><br><br><br><br><p>You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.</p><br><br> <br><br> </div>
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Job : <p><u><strong>Job Description:</strong></u></p><br><br><p>The Operational Performance Coordinator's mission is to contribute to the continuous improvement of mining activity performance through the collection, structuring, and enhancement of operational data.<br>He/She is responsible for collecting, consolidating, analyzing, and interpreting data from geology, mine planning, surveying, operations, and other mine departments.<br>The position holder develops and implements performance monitoring tools, dashboards, key performance indicators (KPIs), and automation solutions to ensure data reliability, reduce manual tasks, and improve the speed and quality of decision-making.<br>He/She also contributes to identifying and deploying digital and artificial intelligence solutions suited to the company's operational needs.<br>The role thus serves as a transverse interface between data, digital tools, and operational teams, with the goal of transforming available data into reliable and actionable information to support operational performance and decision-making.</p><br><br><p><br><u><strong>Main Responsibilities</strong></u></p><br><br><ul><li>Collect, clean, and consolidate data from various sources.</li><li>Design and maintain reliable and documented databases.</li><li>Develop dashboards and KPIs (Excel, Power BI, etc.).</li><li>Automate processes using advanced Excel, Power Query, and VBA/Macros.</li><li>Creation of dashboards and KPIs.</li><li>Automation of dashboards using Excel, VBA/Macros, Power Query.</li><li>Development of AI solutions and user support.</li><li>Develop decision-support tools.</li><li>Use SQL for extractions and analyses.</li><li>Identify AI use cases for data management</li><li>Train and support users.</li><li>Ensure data quality, security, and governance.</li><li>Ensure HSE practices and a safe working environment, and cooperate with the HSE department.</li><li>Perform other tasks as needed to support company objectives.</li><li>Supervise junior engineers.</li><li>Periods will be spent on-site in a supervision role as part of ongoing development.</li><li>Adhere to and support all company policies and procedures.</li><li>Creation of advanced Excel files.</li><li>Development of VBA macros.</li><li>Creation of databases.</li><li>Design of Power BI reports or others</li><li>Statistical analysis and performance monitoring.</li><li>Technological watch in Data & AI.</li></ul><p><u><strong>Interface Management</strong></u></p><br><br><ul><li>Manage the interface between geology, planning, surveying, and operations.</li><li>Maintain constructive and effective working relationships with employees and subcontractors.</li></ul><p><br><u><strong>Safety Management</strong></u></p><br><br><ul><li>Ensure all activities are conducted safely and in accordance with Company standards and procedures.</li><li>Ensure procedures and standards are followed.</li><li>Demonstrate commitment and leadership in safety, social, and environmental matters.<br> </li></ul> <br> Required profile : <p><u><strong>Education Level</strong></u></p><br><br><ul><li>Master's degree (Bac+5)</li></ul><p><br><u><strong>Experience</strong></u></p><br><br><ul><li>2 years of experience in a similar role.</li><li>Experience in the mining sector is highly desirable.</li><li>Experience in operational data analysis and dashboard development is an advantage.</li><li>Experience in process automation and decision-support tool development is desired.</li></ul><p><br><u><strong>Technical Skills</strong></u></p><br><br><ul><li>Good command of the Office Suite (Advanced Excel, Microsoft Word, PowerPoint).</li><li>Expert Excel (advanced formulas, PivotTables, Power Query, Power Pivot).</li><li>VBA / Macros.</li><li>Creation, Management, and Modeling of databases.</li><li>Power BI and/or other tools.</li><li>Python (an asset).</li><li>Attention to detail</li><li>Ability to work in a multicultural environment.</li><li>Ability to communicate effectively at all levels of the organization.</li><li>Analytical and problem-solving skills.</li><li>Proficiency in English and French.</li><li>Have a reputation for integrity and ethics.</li><li>Ability to work in a demanding and high-pressure environment.</li></ul><p><u><strong>Behavioral Competencies and Soft Skills</strong></u></p><br><br><ul><li>Good communication skills (French, English)</li><li>Availability</li><li>Adaptability</li><li>Attention to detail and observation</li><li>Physical resilience</li><li>Sense of responsibility</li><li>Teamwork</li><li>Rigor and organization</li><li>Synthesis skills</li><li>Interest in new technologies and their challenges</li><li>Self-learning ability</li><li>Interface management</li></ul><p><u><strong>Recruitment Conditions</strong></u></p><br><br><ul><li>Job Title: DATA ANALYST in an open-pit and/or underground mining operation</li><li>Sector of Activity: Open-pit and underground mining operations</li><li>Region: Zgounder Mine</li><li>City: Taliouine (https://maps.app.goo.gl/ncWdKQj3pYfEwTYVA)</li><li>Working Hours: 20/10 (20 days work, 10 days off)</li></ul><br><br> <br><br> </div>
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Job : <p>As a Product Manager, you will drive the commercial performance of a vehicle range throughout its lifecycle.</p><br><br><p>As an expert in data and passionate about the automotive product, your mission is to configure the most attractive offer and the best positioned against the competition. This role focuses exclusively on product/price alignment, business intelligence, and operational support for the network.</p><br><br><p><b>Your main responsibilities</b></p><br><br><ul><li><b>Business Intelligence & Market Analysis:</b> You will continuously analyze competing ranges (equipment, technologies, prices) and monitor the sales mix of your own range to anticipate trends and optimize your product catalog (special editions, end-of-life models).</li><li><b>Offer Definition & Configuration:</b> You will build and adapt the local product catalog (engines, trims, option packages, colors) to perfectly meet market demand.</li><li><b>Competitive Pricing Strategy:</b> You will determine the pricing policy for vehicles and options, ensuring the correct positioning of your range against direct competing models in the market.</li><li><b>Technical Management:</b> You will write the official technical data sheets and validate the configurator data to ensure absolute accuracy of product information.</li><li><b>Network Performance Management:</b> You will design comparative matrices and selection guides for the distribution network. You will also propose limited editions or equipment adjustments to boost the attractiveness of your models.</li></ul> <br> Required profile : <p>Education: Bac+5 level diploma / University Master's degree, Business School, or Engineering School with a specialization in Sales or Marketing.</p><br><br><p>Experience: You have 1 to 2 years of experience (including significant final internship or work-study programs) in Pricing, Business Analyst, or Assistant Product Manager roles within the automotive sector.</p><br><br><p><b>Technical Skills:</b></p><br><br><ul><li>Excellent knowledge of automotive products and technology.</li><li>Advanced proficiency in Excel and handling product data.</li><li>Fluent English required (regular communication with international teams).</li></ul><p><b>Desired Qualities:</b> Extreme administrative rigor, strong analytical thinking, customer focus, and a sense of commercial positioning.</p><br><br> <br><br> </div>
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Job : <p>Ready to take on a new challenge in the dynamic health sector? Our company, firmly established in <b>Morocco</b>, is looking for a <b>RAF / Chief Accountant</b> to join our team and actively contribute to our success. If you aspire to a key role where your financial expertise will be valued, this opportunity is for you.</p><br><br><p>Your main mission will be to ensure the <b>reliability and performance of the company's financial operations</b>. You will be a central player in managing economic performance, by ensuring rigorous monitoring of key indicators and proposing strategic improvement areas to optimize profitability and support growth.</p><br><br><p>Your responsibilities will cover a wide range of essential activities:</p><br><br><ul><li>Supervise and coordinate all accounting and financial activities.</li><li>Prepare periodic and annual financial statements in compliance with current standards.</li><li>Oversee treasury management, optimize financing flows, and manage banking relationships.</li><li>Implement and monitor budgets, analyze variances, and propose corrective actions.</li><li>Participate in the development of financial forecasts and company strategy.</li><li>Ensure the company's tax and social compliance.</li><li>Manage and develop a high-performing accounting team.</li></ul> <br> <br> Required profile : <p>To excel in this role, a <b>Master's degree (Bac +5)</b> is required, ideally with a specialization in <b>Management / Accounting / Finance</b>.</p><br><br><p>Solid professional experience of <b>3 to 5 years</b> in similar roles, preferably in the Health or social services sector, is essential to fully understand the challenges of the position.</p><br><br><p>We are looking for someone with a strong sense of responsibility and great <b>analytical rigor</b>. Your skills include:</p><br><br><ul><li>Mastery of accounting and tax standards.</li><li>Excellent knowledge of IT tools and accounting/management software.</li><li>Ability to manage a team and communicate effectively.</li><li>Strong problem-solving and decision-making skills.</li><li>Good interpersonal skills and ability to work collaboratively with different departments.</li><li>An understanding of the specifics of the Pharmacy/Health sector would be a major asset.</li></ul><p>If you recognize yourself in this profile and are ready to put your talent to work for a growing company, don't wait!</p><br><br> <br><br> </div>
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Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset.
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<br> Job : <p>We are looking for an intermediate COBOL Analyst to strengthen our Application Maintenance team, responsible for application maintenance, functional support, and monitoring changes.<br> </p><br><br><p><u><strong>Functions and responsibilities</strong></u></p><br><br><ul><li>Analyze incidents and anomalies reported by users or business teams.</li><li>Identify the causes of malfunctions and propose appropriate solutions.</li><li>Ensure the corrective and evolving maintenance of COBOL Mainframe applications.</li><li>Analyze and modify existing programs in COBOL, JCL, DB2, and CICS.</li><li>Participate in processing and monitoring production incidents.</li><li>Provide functional support to users and business teams.</li><li>Analyze change needs and contribute to their implementation.</li><li>Participate in writing technical and functional specifications.</li><li>Prepare and carry out tests, as well as acceptance phases.</li><li>Document corrections, changes, and analyses performed.</li><li>Collaborate with technical and functional teams in a hybrid COBOL application environment.</li><li>Ensure follow-up of issues until their resolution and contribute to service continuity.<br> </li></ul> <br> <br> Required profile : <ul><li>Bachelor's degree (3-5 years) to Master's degree (5 years) in IT or equivalent training.</li><li>3 to 5 years of experience in an Application Maintenance (TMA), application maintenance, or COBOL development environment.</li><li>Good command of COBOL and the IBM z/OS Mainframe environment.</li><li>Good knowledge of JCL, DB2, and CICS.</li><li>Experience in analyzing and resolving technical and functional incidents.</li><li>Ability to quickly understand existing applications and analyze legacy code.</li><li>Good understanding of application maintenance and change management processes.</li><li>Knowledge of a .NET environment is a plus.</li><li>Functional knowledge in finance/accounting is appreciated.</li></ul> <br><br> </div>
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Company culture : <p><strong>Capgemini Engineering</strong> is characterized by a strong <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach supports guidance, empowerment and talent development within a caring environment. This dynamic is reinforced by a significant <strong>innovation dimension</strong>, encouraging creativity, initiative and experimentation to deliver high-value solutions. It is also supported by a structured <strong>organizational foundation</strong> ensuring rigor and reliability, while a more moderate <strong>competitive component</strong> sustains a balanced performance mindset.
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<br> Job : <p>As part of strengthening our teams, we are looking for an OCPL Analyst 2 with solid expertise in Supply Chain, data analysis, reporting, and innovation. The candidate will be involved in analyzing operational performance, continuous process improvement, and producing strategic decision-support indicators.</p><br><br><p><strong>Main tasks: </strong></p><br><br><br><ul><li>Analyze Supply Chain data to identify optimization levers and improvement opportunities.</li><li>Build, maintain, and automate performance monitoring reports and dashboards.</li><li>Produce quantitative and qualitative analyses to support decision-making.</li><li>Monitor operational KPIs and propose appropriate action plans.</li><li>Participate in transformation and innovation projects related to the Supply Chain.</li><li>Collaborate with various stakeholders to improve process efficiency and data quality.</li><li>Implement innovative solutions to optimize flows and operational performance.</li></ul> <br> <br> Required profile : <p>Your academic background has ideally led you to a <b>Master's degree or higher</b>, with a recognized specialization in <b>Purchasing or Supply Chain</b>.</p><br><br><p>Successful professional experience of <b>3 to 5 years</b> in similar roles is required. You have already demonstrated your ability to analyze and optimize complex processes in purchasing or logistics.</p><br><br><p>Your key skills include:</p><br><br><ul><li>Solid knowledge of Supply Chain and logistics processes.</li><li>Excellent command of data analysis and reporting.</li><li>Advanced proficiency in Excel.</li><li>Experience with Power BI, Tableau, or other Data Visualization tools.</li><li>Good understanding of performance indicators (KPIs).</li><li>Knowledge of continuous improvement and operational innovation tools.</li></ul><p>If you see yourself in this profile and this opportunity sparks your interest, don't wait to apply via the "Send my CV to the recruiter" button.</p><br><br> <br><br> </div>
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Job : <p>Your mission will be:</p><br><br><ul><li>To collect, challenge, estimate, and formalize the requirements and macro-features / user stories of the solution</li><li>To model and propose simplifications for business processes and management rules, and justify these planned changes</li><li>To identify impacts on cross-functional processes and guide business users in their choices</li><li>To harmonize processes with the goal of implementing a target architecture across the entire group</li><li>To ensure the coherence of directions regarding the Group's strategy and developments in its field</li><li>To ensure the Group's strategy is reflected in its business IT domain</li><li>To identify, evaluate, and manage risks and changes that may impact its domain (environmental, technological, legal, or competitive)</li><li>To initiate and drive change, enabling stakeholders to become more efficient throughout the IT value chain</li><li>To persuade, negotiate, and gain stakeholder buy-in for strategic choices in its domain</li><li>To provide the best solution to highly complex problems presented to them</li><li>To participate in decision-making bodies within its scope of action</li><li>To fulfill its duty to alert stakeholders in its domain and escalate when necessary.</li><li>To ensure staying up-to-date in its area of expertise through significant monitoring of the latest trends (Agile, Cloud, Artificial Intelligence...)</li><li>To observe, analyze, propose, and lead technological and scientific developments in its IT field of intervention</li></ul> <br> Required profile : <ul><li>Higher education degree (Bac +5), with 3 to 5 years of experience, preferably in the banking/insurance sector, or in a consulting/audit firm.</li><li>Solid first experience as a Business Analyst, ideally in the banking or insurance sectors.</li><li>Knowledge of finance and accounting would be a real asset.</li><li>Proficiency and experience in an Agile environment, and comfort with the associated roles and rituals.</li><li>A good level of English, both written and spoken, is essential.</li><li>Good command of Excel is also expected, especially in advanced functions, pivot tables (TCD), data reconciliation, and analysis...</li><li>A curious, proactive, and motivated person, with a strong ability to learn and a real desire to quickly develop skills.<br> </li></ul> <br><br> </div>
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<br> Company culture : <p>Our corporate culture is built on a strong belief: sustainable performance is driven above all by the <strong>commitment</strong> of the women and men who make up our company. We foster an environment based on <strong>trust</strong>, <strong>teamwork</strong>, <strong>responsibility</strong> and <strong>innovation</strong>, while placing people at the heart of everything we do. Guided by the values of the <strong>AXA Group</strong>, we encourage talent diversity, continuous skills development and a culture of engagement that enables everyone to grow, take initiative and make a positive impact every day.
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<br> Job : <p><strong>Missions:</strong></p><br><br><p><br>Reporting to the IT Infrastructure & Workstation Manager, your main mission is to ensure the smooth operation of computer systems and networks within the company, as well as the deployment of IT projects.</p><br><br><p><strong>Your responsibilities:</strong></p><br><br><ul><li>Supervise and maintain the IT equipment (hardware and software)</li><li>Diagnose and resolve technical problems reported by Level 1 support</li><li>Assist the Infra Manager in technological watch to propose improvements and evolutions of the infrastructure</li><li>Install, configure, and test the software, hardware, and equipment necessary for projects</li><li>Provide deadline estimates for the different stages of IT project deployment</li><li>Ensure that the IT equipment is not obsolete (workstations, licenses, servers, networks)</li><li>Update the documentation base and deployment procedures</li><li>Provide first-level technical support to VIP users, by quickly resolving hardware and software incidents</li><li>Ensure the operational maintenance of critical meeting rooms</li></ul> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><p><br>With a Bac+2/3 (Associate's or Bachelor's degree) in IT, you have at least 3 years of experience as an IT technician or IT analyst.</p><br><br><p>You have in-depth knowledge of operating systems, IT software and equipment, as well as mastery of computer networks (LAN, WAN, VLAN, routing, switching, VPN). You have experience in system administration (Windows Server, Active Directory, Linux) and in configuring network equipment (routers, switches, firewalls).</p><br><br><p>You understand the principles of IT security and are proficient in project management methodologies (Agile, Scrum). You have previous experience in deploying software and hardware solutions, and ideally an orientation towards supporting VIP users.</p><br><br><p>Fully autonomous, with excellent interpersonal skills and strong analytical abilities, you are rigorous, organized, and committed. Your customer focus, your ability to influence, your team spirit, and your proactivity are key elements for success in this role.</p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>The role supports coordination between the Purchasing function and platform teams (engineering / manufacturing / supply chain) for the development and serial production of vehicles. This includes responsibility of a dedicated perimeter, supporting the purchasing team during supplier selection, managing suppliers, coordinating multidisciplinary teams during project development, carrying out supplier relationships, and ensuring appropriate actions to guarantee observance of contracts.</p><br><br><p><strong>ACTIVITY DESCRIPTION</strong></p><br><br><p>Supplier kick-off after supplier award is confirmed</p><br><br><p>Negotiate potential volume increases during development</p><br><br><p>Control and negotiate the impact of changes during development, with a focus on economic negotiations and timing</p><br><br><p>Final Start of Production price release, including project changes notices</p><br><br><p>Detect troubled suppliers and potential shortages then follow up with stakeholders to support escalation</p><br><br><p>Support Supplier Quality teams to meet capacity and quality convergence targets</p><br><br><p>Lead summary meetings with suppliers and key internal stakeholders</p><br><br><p>Work with cross functional specialty teams to manage negotiations</p><br><br><p><strong>MAIN DELIVERABLES</strong></p><br><br><p>Achieve Total Production Cost Targets</p><br><br><p>Negotiate Quality Cost technical performance terms and Engineering Changes</p><br><br><p>Guarantee the Supplier Tool Kick off</p><br><br><p>Open or obtain the orders at the right time</p><br><br><p>Achieve the Final Price targets according to the project needs</p><br><br><p>Monitor prices and supplier's capacities during development phase</p><br><br> <br> Required profile : <ul><li>Master's degree (Bac+5) with a specialization in Procurement / Logistics</li><li>Minimum 3 years of experience in procurement</li><li>Proven experience in purchasing and supplier negotiation</li><li>Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, etc.)</li><li>Strong report writing skills with the ability to synthesize information</li><li>Proactive mindset with the ability to take initiative</li><li>Responsive with a professional attitude</li><li>Good knowledge of negotiation techniques</li><li>Professional working proficiency in French (B2-C1) and English (B2-C1)</li></ul> <br><br> </div>
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Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role.
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<br> Job : <p><strong><u>About the Role</u></strong></p><br><br><p>We are seeking a Customer Support Analyst to help customers successfully adopt and maximize the value of Cisco IQ. In this role, you will combine customer support, onboarding, and platform adoption activities to ensure a seamless customer experience. You will engage directly with customers, provide guidance on platform capabilities, resolve onboarding challenges, and collaborate with internal teams to drive successful outcomes.</p><br><br><p><u><strong>Key Responsibilities</strong></u></p><br><br><ul><li>Support customers throughout their Cisco IQ onboarding, platform activation, and adoption journey.</li><li>Conduct proactive outreach through calls, emails, webinars, and virtual meetings to engage customers and provide guidance.</li><li>Deliver onboarding sessions, product demonstrations, and customer reviews.</li><li>Respond to customer inquiries and troubleshoot onboarding or platform-related issues.</li><li>Collaborate with cross-functional teams to resolve customer concerns and ensure timely issue resolution.</li><li>Track onboarding progress, customer engagement activities, and platform adoption metrics.</li><li>Capture customer feedback and maintain accurate records in CRM and customer management systems.</li><li>Ensure timely follow-up and effective communication with customers.<br> </li></ul> <br> <br> Required profile : <p><u><strong>What We're Looking For</strong></u></p><br><br><ul><li>2-4 years of experience in Customer Support, Technical Support, Customer Operations, Account Management, or other customer-facing roles.</li><li>Experience interacting with customers through outbound outreach and engagement activities.</li><li>Strong communication, presentation, and problem-solving skills.</li><li>Experience working with CRM tools and customer management platforms.</li><li>Basic understanding of technology, SaaS platforms, and networking concepts.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong customer service mindset with the ability to build positive customer relationships.</li></ul><p><u><strong>Nice to Have</strong></u></p><br><br><ul><li>Familiarity with Cisco technologies such as Meraki, Webex, Intersight, SD-WAN, or similar enterprise platforms.</li><li>Experience with reporting, data analysis, and performance tracking.</li><li>Exposure to customer onboarding or technical support environments.</li></ul><p><u><strong>Key Competencies</strong></u></p><br><br><ul><li>Customer-focused approach</li><li>Strong ownership and accountability</li><li>Proactive problem-solving and issue escalation</li><li>Cross-functional collaboration</li><li>Excellent organization and follow-up skills</li><li>Ability to balance customer support and platform adoption objectives<br> </li></ul> <br><br> </div>