Economic Analyst Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a Product Manager, you will drive the commercial performance of a vehicle range throughout its lifecycle.</p><br><br><p>As an expert in data and passionate about the automotive product, your mission is to configure the most attractive offer and the best positioned against the competition. This role focuses exclusively on product/price alignment, business intelligence, and operational support for the network.</p><br><br><p><b>Your main responsibilities</b></p><br><br><ul><li><b>Business Intelligence &amp; Market Analysis:</b> You will continuously analyze competing ranges (equipment, technologies, prices) and monitor the sales mix of your own range to anticipate trends and optimize your product catalog (special editions, end-of-life models).</li><li><b>Offer Definition &amp; Configuration:</b> You will build and adapt the local product catalog (engines, trims, option packages, colors) to perfectly meet market demand.</li><li><b>Competitive Pricing Strategy:</b> You will determine the pricing policy for vehicles and options, ensuring the correct positioning of your range against direct competing models in the market.</li><li><b>Technical Management:</b> You will write the official technical data sheets and validate the configurator data to ensure absolute accuracy of product information.</li><li><b>Network Performance Management:</b> You will design comparative matrices and selection guides for the distribution network. You will also propose limited editions or equipment adjustments to boost the attractiveness of your models.</li></ul> <br> Required profile : <p>Education: Bac+5 level diploma / University Master's degree, Business School, or Engineering School with a specialization in Sales or Marketing.</p><br><br><p>Experience: You have 1 to 2 years of experience (including significant final internship or work-study programs) in Pricing, Business Analyst, or Assistant Product Manager roles within the automotive sector.</p><br><br><p><b>Technical Skills:</b></p><br><br><ul><li>Excellent knowledge of automotive products and technology.</li><li>Advanced proficiency in Excel and handling product data.</li><li>Fluent English required (regular communication with international teams).</li></ul><p><b>Desired Qualities:</b> Extreme administrative rigor, strong analytical thinking, customer focus, and a sense of commercial positioning.</p><br><br> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Within the CSOC (CyberSecurity Operation Center) team, you will work as a senior SOC analyst to deliver operational security services for our clients. Your main responsibilities will include: - analyzing and performing additional diagnostics on security alerts using the security management tools available to you at the SOC (SIEM solutions, log management, and security monitoring via orchestration solutions) - monitoring the activity carried out on your perimeters by a team of supervisors 24/7 (levels 1 and 2) and providing them with the necessary resources for the smooth running of the activity (tools, knowledge base updates, updates to contextual data for the perimeter, etc.) - processing service enhancement requests or change requests on your perimeters (integration of new rules for detecting malicious behavior) - participating in/coordinating the technical production of client reports - participating in/coordinating security monitoring activities on your perimeter - participating in the improvement, automation and industrialization of our methods and tools through tour projects</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">More than 3 years of experience in Cybersecurity - Degree in IT Security and/or Cybersecurity (target: Master's level) - Passion and strong motivation for Cybersecurity aspects (security monitoring, attack techniques and penetration testing, system vulnerabilities) - GIAC certification preferred - English level: B2 minimum</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operational skills: - Knowledge of SIEM solutions (e.g., QRadar, Splunk, Sentinel, ELK stack) - Good understanding of IT issues (firewalling, routing, proxy, antivirus, EDR) - Good knowledge of operating systems: GNU/Linux and Windows distributions - Mastery of network and security protocols for service operation - Cybersecurity monitoring (threats and vulnerabilities)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral: - Excellent interpersonal skills, structured and targeted communication enabling effective interaction with clients. - Autonomous, able to integrate into a team and share knowledge. - Good writing skills - Adaptability - Strong interest in technology and cybersecurity, eager to learn and understand, rigorous and responsive. Aware of information protection and demonstrates discretion.</font></font></p>

<p>The CBO Analyst ensures the administration of credit insurance policies, specializing in the issuance of policies and endorsements. He ensures the precise and timely processing of contractual documents in accordance with underwriting decisions, while guaranteeing data quality, regulatory compliance, and adherence to service level agreements. He collaborates closely with internal teams to ensure a high quality of service and efficient operations.</p><p><strong>Main Missions</strong></p><ul><li>Perform the activities necessary for the smooth operation of contracts in the relevant systems, particularly the management of contractual conditions and billing.</li><li>Issue contractual documents such as policies, contracts, endorsements, premium notices, and invoices.</li><li>Process requests, claims, and queries from clients or intermediaries in collaboration with the commercial team and Account Executives.</li><li>Manage and prioritize requests while ensuring regular communication with entities and the Team Leader to guarantee SLA compliance.</li></ul><p><strong>Internal and External Support</strong></p><ul><li>Record and create policies in Coface systems.</li><li>Receive and process information and documents provided by prospects and clients to constitute and update files.</li><li>Process commercial information, analyze anomalies, and update systems.</li><li>Issue contractual documents (policies and contracts) in accordance with instructions received and ensure their correct recording in the various information systems.</li><li>Respond effectively to internal and external client requests within Coface response times.</li></ul><p><strong>Control and Process</strong></p><ul><li>Identify and implement process improvements to optimize workflows and productivity.</li><li>Ensure the proper execution of operational processes.</li><li>Maintain policyholder files up-to-date and correctly documented.</li><li>Ensure effective communication with commercial, technical, and managerial teams.</li><li>Apply KYC (Know Your Customer) procedures and requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>Proficiency in Excel and strong analytical skills.</li><li>Ability to process and control financial data.</li><li>Knowledge of financial statements, premium calculations, and KPI tracking.</li><li>Good level of French.</li><li>Excellent communication skills and ability to thrive in an international environment.</li><li>Bachelor's degree (Bac+3) to Master's degree (Bac+5) in Accounting, Finance, Management, or equivalent field.</li><li>Solid analytical skills and customer focus.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Ready to take on a new challenge in the dynamic health sector? Our company, firmly established in <b>Morocco</b>, is looking for a <b>RAF / Chief Accountant</b> to join our team and actively contribute to our success. If you aspire to a key role where your financial expertise will be valued, this opportunity is for you.</p><br><br><p>Your main mission will be to ensure the <b>reliability and performance of the company's financial operations</b>. You will be a central player in managing economic performance, by ensuring rigorous monitoring of key indicators and proposing strategic improvement areas to optimize profitability and support growth.</p><br><br><p>Your responsibilities will cover a wide range of essential activities:</p><br><br><ul><li>Supervise and coordinate all accounting and financial activities.</li><li>Prepare periodic and annual financial statements in compliance with current standards.</li><li>Oversee treasury management, optimize financing flows, and manage banking relationships.</li><li>Implement and monitor budgets, analyze variances, and propose corrective actions.</li><li>Participate in the development of financial forecasts and company strategy.</li><li>Ensure the company's tax and social compliance.</li><li>Manage and develop a high-performing accounting team.</li></ul> <br> <br> Required profile : <p>To excel in this role, a <b>Master's degree (Bac +5)</b> is required, ideally with a specialization in <b>Management / Accounting / Finance</b>.</p><br><br><p>Solid professional experience of <b>3 to 5 years</b> in similar roles, preferably in the Health or social services sector, is essential to fully understand the challenges of the position.</p><br><br><p>We are looking for someone with a strong sense of responsibility and great <b>analytical rigor</b>. Your skills include:</p><br><br><ul><li>Mastery of accounting and tax standards.</li><li>Excellent knowledge of IT tools and accounting/management software.</li><li>Ability to manage a team and communicate effectively.</li><li>Strong problem-solving and decision-making skills.</li><li>Good interpersonal skills and ability to work collaboratively with different departments.</li><li>An understanding of the specifics of the Pharmacy/Health sector would be a major asset.</li></ul><p>If you recognize yourself in this profile and are ready to put your talent to work for a growing company, don't wait!</p><br><br> <br><br> </div>

<p>We are looking for a "Service Delivery Manager"</p><p><b><br></b></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prerequisites:</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></p><p>3 to 5 years of professional experience</p><p><br></p><p>Prior experience as a Product Owner, Scrum Master</p><p>, or Team Leader in an Agile environment is preferred.</p><p><br></p><p>First desired implementation of Agile Scrum &amp; Kanban methods</p><p><br></p><p>Missions:</p><p><br></p><p>Sprint management</p><p><br></p><p>Contributor to backlog refinement up to DoR</p><p><br></p><p>Facilitating planning poker sessions and contributing to the formalization of complex cost estimates (with support from EM &amp; TL)</p><p><br></p><p>Facilitating the ceremonies (Sprint Planning, Sprint Follow-Up, Sprint Review), and</p><p>supporting the co-facilitation of daily stand-up meetings.</p><p><br></p><p>Control of workload and quality produced within the given deadlines up to DoD</p><p><br></p><p>Supporting the team towards greater autonomy on these topics</p><p><br></p><p>Handling of requests, changes and incidents, with escalation if necessary</p><p><br></p><p>Contribution to steering engagement</p><p><br></p><p>Preparation, facilitation and support of the weekly project committee (with support from the Manger Commitment and other contributors)</p><p><br></p><p>Contribution to steering committees and preparation of reports</p><p><br></p><p>Preparation, facilitation and support of team meetings (with support from the Manager Commitment)</p><p><br></p><p>Continuous updating of the schedule and workload plan</p><p><br></p><p>Communication</p><p><br></p><p>Main point of entry for employees</p><p><br></p><p>Main point of entry for operational matters from the Business Analyst and the Integration Team Leader</p><p><br></p><p>Coordination with the client's internal teams</p><p><br></p><p>Reporting on activity, performance, and proposals for improvement</p><p><br></p><p>Production and monitoring of KPIs in relation to our SLAs, and, if necessary, proposals for corrective actions</p><p><br></p><p>Production of progress reports – initial and revised cost estimates, completed work, remaining work – on the subjects that require it.</p><p><br></p><p>Contributions to financial management</p><p><br></p><p>Understanding the contractual framework of the service and the financial implications of operational activities: (non) recording of time, travel, standby duty, non-production, etc.</p><p><br></p><p>Issuance of quotes</p><p><br></p><p>Participation in the financial review of DoD tickets</p><p><br></p><p>Issuance of Activity Reports</p><p><br></p><p>Required skills:</p><p><br></p><p>Overall understanding of data</p><p><br></p><p>Knowledge of a ticketing tool, preferably JIRA</p><p><br></p><p>SQL: Sufficient proficiency to retrieve information from a database (Jira data extraction)</p><p><br></p><p>Google Sheets / Excel: Sufficient proficiency to produce summary tables and indicators</p><p><br></p><p>Soft Skills:</p><p><br></p><p>Good communication</p><p><br></p><p>Reactivity</p><p><br></p><p>Rigor</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset. </p><br><br> <br> Job : <p>We are looking for an intermediate COBOL Analyst to strengthen our Application Maintenance team, responsible for application maintenance, functional support, and monitoring changes.<br>&nbsp;</p><br><br><p><u><strong>Functions and responsibilities</strong></u></p><br><br><ul><li>Analyze incidents and anomalies reported by users or business teams.</li><li>Identify the causes of malfunctions and propose appropriate solutions.</li><li>Ensure the corrective and evolving maintenance of COBOL Mainframe applications.</li><li>Analyze and modify existing programs in COBOL, JCL, DB2, and CICS.</li><li>Participate in processing and monitoring production incidents.</li><li>Provide functional support to users and business teams.</li><li>Analyze change needs and contribute to their implementation.</li><li>Participate in writing technical and functional specifications.</li><li>Prepare and carry out tests, as well as acceptance phases.</li><li>Document corrections, changes, and analyses performed.</li><li>Collaborate with technical and functional teams in a hybrid COBOL application environment.</li><li>Ensure follow-up of issues until their resolution and contribute to service continuity.<br>&nbsp;</li></ul> <br> <br> Required profile : <ul><li>Bachelor's degree (3-5 years) to Master's degree (5 years) in IT or equivalent training.</li><li>3 to 5 years of experience in an Application Maintenance (TMA), application maintenance, or COBOL development environment.</li><li>Good command of COBOL and the IBM z/OS Mainframe environment.</li><li>Good knowledge of JCL, DB2, and CICS.</li><li>Experience in analyzing and resolving technical and functional incidents.</li><li>Ability to quickly understand existing applications and analyze legacy code.</li><li>Good understanding of application maintenance and change management processes.</li><li>Knowledge of a .NET environment is a plus.</li><li>Functional knowledge in finance/accounting is appreciated.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Capgemini Engineering</strong> is characterized by a strong <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach supports guidance, empowerment and talent development within a caring environment. This dynamic is reinforced by a significant <strong>innovation dimension</strong>, encouraging creativity, initiative and experimentation to deliver high-value solutions. It is also supported by a structured <strong>organizational foundation</strong> ensuring rigor and reliability, while a more moderate <strong>competitive component</strong> sustains a balanced performance mindset. </p><br><br> <br> Job : <p>As part of strengthening our teams, we are looking for an OCPL Analyst 2 with solid expertise in Supply Chain, data analysis, reporting, and innovation. The candidate will be involved in analyzing operational performance, continuous process improvement, and producing strategic decision-support indicators.</p><br><br><p><strong>Main tasks:&nbsp;</strong></p><br><br><br><ul><li>Analyze Supply Chain data to identify optimization levers and improvement opportunities.</li><li>Build, maintain, and automate performance monitoring reports and dashboards.</li><li>Produce quantitative and qualitative analyses to support decision-making.</li><li>Monitor operational KPIs and propose appropriate action plans.</li><li>Participate in transformation and innovation projects related to the Supply Chain.</li><li>Collaborate with various stakeholders to improve process efficiency and data quality.</li><li>Implement innovative solutions to optimize flows and operational performance.</li></ul> <br> <br> Required profile : <p>Your academic background has ideally led you to a <b>Master's degree or higher</b>, with a recognized specialization in <b>Purchasing or Supply Chain</b>.</p><br><br><p>Successful professional experience of <b>3 to 5 years</b> in similar roles is required. You have already demonstrated your ability to analyze and optimize complex processes in purchasing or logistics.</p><br><br><p>Your key skills include:</p><br><br><ul><li>Solid knowledge of Supply Chain and logistics processes.</li><li>Excellent command of data analysis and reporting.</li><li>Advanced proficiency in Excel.</li><li>Experience with Power BI, Tableau, or other Data Visualization tools.</li><li>Good understanding of performance indicators (KPIs).</li><li>Knowledge of continuous improvement and operational innovation tools.</li></ul><p>If you see yourself in this profile and this opportunity sparks your interest, don't wait to apply via the "Send my CV to the recruiter" button.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Your mission will be:</p><br><br><ul><li>To collect, challenge, estimate, and formalize the requirements and macro-features / user stories of the solution</li><li>To model and propose simplifications for business processes and management rules, and justify these planned changes</li><li>To identify impacts on cross-functional processes and guide business users in their choices</li><li>To harmonize processes with the goal of implementing a target architecture across the entire group</li><li>To ensure the coherence of directions regarding the Group's strategy and developments in its field</li><li>To ensure the Group's strategy is reflected in its business IT domain</li><li>To identify, evaluate, and manage risks and changes that may impact its domain (environmental, technological, legal, or competitive)</li><li>To initiate and drive change, enabling stakeholders to become more efficient throughout the IT value chain</li><li>To persuade, negotiate, and gain stakeholder buy-in for strategic choices in its domain</li><li>To provide the best solution to highly complex problems presented to them</li><li>To participate in decision-making bodies within its scope of action</li><li>To fulfill its duty to alert stakeholders in its domain and escalate when necessary.</li><li>To ensure staying up-to-date in its area of expertise through significant monitoring of the latest trends (Agile, Cloud, Artificial Intelligence...)</li><li>To observe, analyze, propose, and lead technological and scientific developments in its IT field of intervention</li></ul> <br> Required profile : <ul><li>Higher education degree (Bac +5), with 3 to 5 years of experience, preferably in the banking/insurance sector, or in a consulting/audit firm.</li><li>Solid first experience as a Business Analyst, ideally in the banking or insurance sectors.</li><li>Knowledge of finance and accounting would be a real asset.</li><li>Proficiency and experience in an Agile environment, and comfort with the associated roles and rituals.</li><li>A good level of English, both written and spoken, is essential.</li><li>Good command of Excel is also expected, especially in advanced functions, pivot tables (TCD), data reconciliation, and analysis...</li><li>A curious, proactive, and motivated person, with a strong ability to learn and a real desire to quickly develop skills.<br>&nbsp;</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a Finance Business Analyst, you will play a key role in functional assistance, project coordination, and user support for the SAP Finance (FI) and PLPR modules. You will work in an international environment, primarily within the Greater Europe area. Your main responsibilities will be as follows:</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide support and assistance to end users in resolving issues specific to SAP FI and the PLPR FI system.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement, manage and supervise activities in SAP Finance and the PLPR module.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be the main point of contact for trade flows of spare parts (grs in PLPR) having a financial impact.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate projects impacting financial processes, in collaboration with the Finance, Supply Chain, and ICT teams.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide technical and functional support to third-party users.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the resolution of ICT incidents related to SAP/PLPR systems (via Jira).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify user needs and analyze third-party business processes to formulate suitable solutions.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write the statement of requirements and functional specifications.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the compliance of solutions with the SAP standard in order to limit specific developments.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform user acceptance testing (UAT) and anticipate production bugs.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to project management and change management (support, training, communication).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To foster a community of users and ensure a good level of communication between the different stakeholders of the project.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree in computer science with 5 to 7 years of experience.</font></font></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required skills</font></font></h2><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Functional skills:</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of SAP FI.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of the MM (Purchasing) and SD (Sales &amp; Distribution) modules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the PLPR system is an advantage.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to write clear functional specifications.</font></font></li></ul><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Cross-cutting skills:</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent analytical and problem-solving skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service, proactivity and team spirit.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in project management or cross-functional coordination.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Capacity to manage change and train users.</font></font></li></ul><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">LANGUAGES :</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent English (required, spoken and written).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French is an asset.</font></font></li></ul><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tools :</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of office tools, especially Excel.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience with the Jira tool for tracking anomalies is a plus.</font></font></li></ul>

<p>The CBO Analyst ensures the administration of credit insurance policies, specializing in the issuance of policies and endorsements. He/she ensures the accurate and timely processing of contractual documents in accordance with underwriting decisions, while guaranteeing data quality, regulatory compliance, and adherence to service level agreements. He/she collaborates closely with internal teams to ensure a high quality of service and efficient operations.</p><p><b>Main responsibilities:</b></p><ul><li>Carry out the activities necessary for the proper functioning of contracts in the relevant systems, particularly the management of contractual conditions and billing.</li><li>Issue contractual documents such as policies, contracts, endorsements, premium calls, and invoices.</li><li>Process requests, complaints, and queries from clients or intermediaries in collaboration with the sales team and Account Executives.</li><li>Manage and prioritize requests while ensuring regular communication with entities and the Team Leader to guarantee SLA compliance.</li></ul><p>Internal and external support:</p><ul><li>Record and create policies in Coface systems.</li><li>Receive and process information and documents provided by prospects and clients to compile and update files.</li><li>Process commercial information, analyze anomalies, and update systems.</li><li>Issue contractual documents (policies and contracts) in accordance with instructions received and ensure their correct recording in the various information systems.</li><li>Respond effectively to internal and external client requests within Coface response times.</li></ul><p>Control and process:</p><ul><li>Identify and implement process improvements to optimize workflows and productivity.</li><li>Ensure the proper execution of operational processes.</li><li>Keep client files up-to-date and properly documented.</li><li>Ensure effective communication with sales, technical, and management teams.</li><li>Apply KYC (Know Your Customer) procedures and requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p>Mastery of Excel and strong analytical skills. Ability to process and control financial data. Knowledge of financial statements, premium calculations, and KPI monitoring. Good level of French. Excellent communication skills and ability to evolve in an international environment. Bachelor's degree (Bac+3) to Master's degree (Bac+5) in Accounting, Finance, Management, or equivalent field. Strong analytical skills and customer focus.

<p><strong>Job Description</strong></p><p>The CBO Analyst ensures the administration of credit insurance policies, with a specialization in issuing policies and endorsements. He/She ensures the precise and timely processing of contractual documents in accordance with underwriting decisions, while guaranteeing data quality, regulatory compliance, and adherence to service level agreements. He/She collaborates closely with internal teams to ensure a high quality of service and efficient operations.</p><p><strong>Main Responsibilities</strong></p><ul><li>Carry out the activities necessary for the smooth functioning of contracts in the relevant systems, particularly the management of contractual terms and billing.</li><li>Issue contractual documents such as policies, contracts, endorsements, premium notices, and invoices.</li><li>Process requests, complaints, and inquiries from clients or intermediaries in collaboration with the sales team and Account Executives.</li><li>Manage and prioritize requests while ensuring regular communication with entities and the Team Leader to guarantee SLA compliance.</li></ul><p><strong>Internal and External Support</strong></p><ul><li>Record and create policies in Coface systems.</li><li>Receive and process information and documents provided by prospects and clients to compile and update files.</li><li>Process commercial information, analyze anomalies, and update systems.</li><li>Issue contractual documents (policies and contracts) in accordance with instructions received and ensure their correct recording in the various information systems.</li><li>Respond effectively to internal and external client requests within Coface response times.</li></ul><p><strong>Control and Process</strong></p><ul><li>Identify and implement process improvements to optimize workflows and productivity.</li><li>Ensure the proper execution of operational processes.</li><li>Keep insured files up-to-date and correctly documented.</li><li>Ensure effective communication with sales, technical, and management teams.</li><li>Apply KYC (Know Your Customer) procedures and requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in Excel and strong analytical skills.</li><li>Ability to process and control financial data.</li><li>Knowledge of financial statements, premium calculations, and KPI tracking.</li><li>Good command of French.</li><li>Excellent communication skills and ability to thrive in an international environment.</li><li>Bachelor's degree (Bac+3) to Master's degree (Bac+5) in Accounting, Finance, Management, or equivalent field.</li><li>Solid analytical skills and customer orientation.</li></ul>

<p>Description du poste En tant que Data Analyst S nior, vous int grerez la DF Supply Chain o vous serez amen appuyer le d partement pr vision et optimisation particuli rement sur des sujets data et d analyse de donn es. Au sein d'une quipe compos e de data analysts, de data scientists et de data engineers organis e en mode Scrum Agile, vous r aliserez des analyses de donn es pouss es, ainsi vous serez amen : - Cadrer des besoins fonctionnels, extraire de la donn e depuis le datalake et mener des analyses pertinentes, - Restituer aux diff rents acteurs (m tier, IT, direction etc.) les analyses men es avec une formalisation pertinente et percutante, - Mettre en place des tableaux de bord et des KPIs via looker studio notamment. Livrables : - Rapports d'analyse de donn es</p><p><strong>Desired Candidate Profile</strong></p><h2>ENVIRONNEMENT TECHNIQUE ET EXPERTISES N CESSAIRES</h2> <p>Expérience significative en analyse de données (minimum 7 ans)</p> <p>Maîtrise des langages et outils suivants : SQL / BigQuery, GCP (Google Cloud Platform), Git, DBT</p> <p>Maîtrise des outils de visualisation de données tel que Google data studio et Tableau</p> <p>Aisance avec la manipulation de bases de données grande échelle, en utilisant des outils performants adaptés aux environnements complexes.</p> <h2>M THODES, ORGANISATIONS ET INTERACTIONS</h2> <p>Communiquer clairement et efficacement à l’écrit et à l’oral en français pour des interactions fluides avec le métier et les équipes</p> <p>Analyser les situations et proposer des solutions adaptées tout en identifiant les axes d’amélioration</p> <p>Respecter les délais tout en maintenant des standards élevés de qualité et d’excellence</p> <p>Collaborer activement avec les membres de l’équipe, partager les connaissances et favoriser un esprit collectif pour atteindre les objectifs communs</p> <p>Appliquer un esprit d’amélioration continue pour optimiser les pratiques et les résultats</p> <h2>RÉFÉRENCES</h2> <p>Les éléments suivants seront particulièrement appréciés dans le cadre de la prestation :</p> <ul> <li>Formation Bac+5 (École d’ingénieur ou universitaire) orientée Statistiques ou Analyse de données, ou expérience équivalente.</li> <li>Expérience de plus de 7 ans en Data Analyse.</li> <li>Une expérience dans le secteur du retail / grande distribution constituerait un avantage.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p>Our corporate culture is built on a strong belief: sustainable performance is driven above all by the <strong>commitment</strong> of the women and men who make up our company. We foster an environment based on <strong>trust</strong>, <strong>teamwork</strong>, <strong>responsibility</strong> and <strong>innovation</strong>, while placing people at the heart of everything we do. Guided by the values of the <strong>AXA Group</strong>, we encourage talent diversity, continuous skills development and a culture of engagement that enables everyone to grow, take initiative and make a positive impact every day. </p><br><br> <br> Job : <p><strong>Missions:</strong></p><br><br><p><br>Reporting to the IT Infrastructure &amp; Workstation Manager, your main mission is to ensure the smooth operation of computer systems and networks within the company, as well as the deployment of IT projects.</p><br><br><p><strong>Your responsibilities:</strong></p><br><br><ul><li>Supervise and maintain the IT equipment (hardware and software)</li><li>Diagnose and resolve technical problems reported by Level 1 support</li><li>Assist the Infra Manager in technological watch to propose improvements and evolutions of the infrastructure</li><li>Install, configure, and test the software, hardware, and equipment necessary for projects</li><li>Provide deadline estimates for the different stages of IT project deployment</li><li>Ensure that the IT equipment is not obsolete (workstations, licenses, servers, networks)</li><li>Update the documentation base and deployment procedures</li><li>Provide first-level technical support to VIP users, by quickly resolving hardware and software incidents</li><li>Ensure the operational maintenance of critical meeting rooms</li></ul> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><p><br>With a Bac+2/3 (Associate's or Bachelor's degree) in IT, you have at least 3 years of experience as an IT technician or IT analyst.</p><br><br><p>You have in-depth knowledge of operating systems, IT software and equipment, as well as mastery of computer networks (LAN, WAN, VLAN, routing, switching, VPN). You have experience in system administration (Windows Server, Active Directory, Linux) and in configuring network equipment (routers, switches, firewalls).</p><br><br><p>You understand the principles of IT security and are proficient in project management methodologies (Agile, Scrum). You have previous experience in deploying software and hardware solutions, and ideally an orientation towards supporting VIP users.</p><br><br><p>Fully autonomous, with excellent interpersonal skills and strong analytical abilities, you are rigorous, organized, and committed. Your customer focus, your ability to influence, your team spirit, and your proactivity are key elements for success in this role.</p><br><br> <br><br> </div>

<p>Reporting to the Shared Services Centre Manager, your role is to participate in decision-making through reports and data analysis.</p><p>&nbsp;</p><p><br></p><p>As a Junior BI Analyst, you will be responsible for the design and development of BI or digital solutions using appropriate tools and technologies for end users. You will assume responsibility for the various phases, from requirements gathering and writing functional and technical specifications to delivery, monitoring, and support.</p><p>&nbsp;</p><p><br></p><p><b>Your main responsibilities will be as follows:</b></p><p>&nbsp;</p><p><br></p><p><b>Data analysis:</b></p><p><br></p><p>Data collection and management: Identify, collect, and consolidate data from various sources. Ensure data quality and integrity to guarantee accurate and reliable analyses.</p><p>Identify anomalies in the data to enable optimal data sources for analysis.</p><p><b><br></b></p><p><b>Report creation and reporting:</b></p><p><br></p><p>Design and develop business intelligence (BI) solutions using appropriate tools and technologies to make them usable by end users.</p><p>Ensure the updating and maintenance of reports and reporting.</p><p>Continuous improvement: Monitor technological and methodological developments in the field of business intelligence. Propose and implement continuous improvements to processes, tools, and practices to optimize the effectiveness and relevance of BI solutions.</p><p>Strategic monitoring: Track market trends and best practices in business intelligence. Identify opportunities for innovation and development to improve company performance through data analysis.</p><p><b><br></b></p><p><b>Project management:</b></p><p><br></p><p>Take full responsibility for the management of digital transformation and BI projects, from planning to execution, including monitoring and closure, ensuring adherence to deadlines, budgets and objectives.</p><p>Collaborate with internal and external stakeholders to understand needs. Identify project requirements, objectives, and constraints</p><p><b><br></b></p><p><b>Training and support:</b></p><p><br></p><p>Creation of various content (user guides, processes, etc.) using PowerPoint, SharePoint or other media.</p><p>Providing support and training to users on the new reports and applications created.</p><p>Provide technical support to teams regarding the use of BI tools and digital applications.</p><p>Maintenance within the given scope.</p><p><b><br></b></p><p><b>Qualifications</b></p><p>Whether you are a recent graduate or have up to 2 years of experience, you have a higher education background and have already held a comparable position.</p><p><br></p><p>Rigour, dynamism and interpersonal skills are qualities that describe you perfectly.</p><p>&nbsp;</p><p><br></p><p><b>You are proficient in the following tools:</b></p><p><br></p><p>Power BI, its languages, its external tools</p><p>SQL</p><p>Databases</p><p>Proficiency in the following tools is a plus:</p><p><br></p><p>Power Apps</p><p>Power Automate</p><p>Excel</p><p>SharePoint</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Shared Services Center Manager, your role is to contribute to decision-making through data reports and analyses. As a Junior BI Analyst, you will be responsible for the design and development of BI or digital solutions using appropriate tools and technologies for end users. You will be responsible for the various phases, from requirements gathering and writing functional and technical specifications to delivery, monitoring, and support. Your main responsibilities will include: Data Analysis: Data Collection and Management: Identifying, collecting, and consolidating data from various sources. Ensuring data quality and integrity to guarantee accurate and reliable analyses. Identifying data anomalies to ensure optimal data sources for analysis. Report Creation and Reporting: Design and develop business intelligence (BI) solutions using appropriate tools and technologies to make them usable by end users. Ensure the updating and maintenance of reports and reporting. Continuous Improvement: Monitor technological and methodological developments in the field of business intelligence. Propose and implement continuous improvements to processes, tools, and practices to optimize the effectiveness and relevance of BI solutions. Strategic Monitoring: Track market trends and best practices in business intelligence. Identify opportunities for innovation and development to improve business performance through data analysis. Project Management: Take full responsibility for digital transformation and BI projects, from planning and execution to monitoring and closure, ensuring adherence to deadlines, budgets, and objectives. Collaborating with internal and external stakeholders to understand needs. Identifying project requirements, objectives, and constraints. Training and support: Creating various content materials (user guides, processes, etc.) using PowerPoint, SharePoint, or other formats. Providing user support and training on new reports and applications. Providing technical support to teams regarding the use of BI tools and digital applications. Maintenance within the defined scope.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Freshly graduated or with up to 2 years of experience, you have a higher education degree and have already held a similar position. Rigor, dynamism, and strong interpersonal skills are qualities that perfectly describe you. You are proficient in the following tools: Power BI, its languages, and external tools; SQL databases. Proficiency in the following tools is a plus: Power Apps, Power Automate, Excel, SharePoint</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: We are looking for a future Marketing Business Analyst passionate about performance analysis and managing international projects to join our Business Operations team. Do you want to leverage your Project Management experience? You will have the opportunity to play a key role in the development of numerous digital projects and influence daily investment decisions. Your responsibilities will include managing and coordinating project progress, and optimizing and leading the strategy.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Boost market growth: Identify key market characteristics and conduct regular benchmarking. Monitor KPIs using dashboards, analyze and optimize performance in collaboration with marketing and technical teams. Improve statistical tools and models. Work with digital marketing teams to optimize advertising campaigns and achieve defined objectives. Collaborate with the product team to coordinate the launch of new services and the evolution of existing ones. Create materials and reports to be shared with partners, prospects, and clients. Manage projects from initial concept to delivery. Ensure coordination between all stakeholders (Business, Technical, Marketing).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage operationally: Analyze and measure performance and return on investment. Propose optimization/improvement actions. Conduct iterative test &amp; learn phases (A/B testing). Configure offers on the group's tools. Produce reports and presentations related to the various projects.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have 3-5 years of experience in project management, ideally in a digital, technological, telecom, fintech, or online services environment. You are known for your rigor, organizational skills, and ability to manage multiple projects simultaneously. You demonstrate a strong sense of responsibility and a high degree of autonomy. You learn quickly and easily adapt to new tools, working methods, and environments. You possess excellent interpersonal skills and know how to unite multidisciplinary teams around common goals. You are solution-oriented and have strong analytical and problem-solving skills. You are proficient in project management and reporting tools such as Jira, Looker, Tableau, or equivalent solutions. You have a perfect command of Microsoft Office suite tools, particularly Excel, PowerPoint, and Word. Knowledge of digital advertising, Google Ads, and digital marketing is an asset. You are fluent in English and French, both written and spoken.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: We are looking for a future Marketing Business Analyst passionate about performance analysis and managing international projects to join our Business Operations team. Do you want to leverage your Project Management experience? You will have the opportunity to play a key role in the development of numerous digital projects and influence daily investment decisions. Your responsibilities will include managing and coordinating project progress, and optimizing and leading the strategy.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">1. Boost market growth: Identify key market characteristics and conduct regular benchmarking. Monitor KPIs using dashboards, analyze and optimize performance in collaboration with the marketing and technical teams. Improve statistical tools and models. Work with the digital marketing teams to optimize advertising campaigns and achieve defined objectives. Collaborate with the product team to coordinate the launch of new services and the evolution of existing ones. Create materials and reports to be shared with partners, prospects, and clients. Manage projects from initial concept to delivery. Ensure coordination between all stakeholders (Business, Technical, Marketing).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2. Manage operationally: Analyze and measure performance and return on investment. Propose optimization/improvement actions. Conduct iterative test &amp; learn phases (A/B testing). Configure offers on the group's tools. Produce reports and presentations related to the various projects.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have 3-5 years of experience in project management, ideally in a digital, technological, telecom, fintech, or online services environment. You are known for your rigor, organizational skills, and ability to manage multiple projects simultaneously. You demonstrate a strong sense of responsibility and a high degree of autonomy. You learn quickly and easily adapt to new tools, working methods, and environments. You possess excellent interpersonal skills and know how to unite multidisciplinary teams around common goals. You are solution-oriented and have strong analytical and problem-solving skills. You are proficient in project management and reporting tools such as Jira, Looker, Tableau, or equivalent solutions. You have a perfect command of Microsoft Office suite tools, particularly Excel, PowerPoint, and Word. Knowledge of digital advertising, Google Ads, and digital marketing is an asset. You are fluent in English and French, both written and spoken.</font></font></p>

<p>The Business Development Manager Debt Collection is responsible for developing the debt collection activity for third-party clients (Third Party Collection), by prospecting new clients, developing strategic partnerships, and supporting companies in optimizing their accounts receivable management. He/She is responsible for acquiring new collection mandates, managing commercial relationships, and promoting all customer risk management services.</p><p><strong>Commercial Development</strong></p><ul><li>Prospect and win new SME, ETI, and Large Enterprise clients.</li><li>Identify companies' needs in terms of amicable and judicial debt collection.</li><li>Develop a portfolio of active clients across the entire Moroccan territory.</li><li>Develop and implement a commercial action plan dedicated to the Third Party Collection activity.</li><li>Maintain active market and competitor intelligence.</li></ul><p><strong>Client Relationship Management</strong></p><ul><li>Present collection services and associated solutions.</li><li>Understand client issues and propose appropriate solutions.</li><li>Build lasting relationships with financial departments, credit management, general management, and collection managers.</li><li>Ensure the follow-up and loyalty of the client portfolio.</li></ul><p><strong>Commercial Opportunity Management</strong></p><ul><li>Prepare commercial proposals and tenders.</li><li>Negotiate contractual and pricing conditions.</li><li>Coordinate with operational teams to ensure optimal case handling.</li><li>Ensure contract follow-up until signature and implementation.</li></ul><p><strong>Internal Coordination</strong></p><ul><li>Work in close collaboration with the collection, legal, and operational teams.</li><li>Ensure effective transfer of new cases to the relevant teams.</li><li>Participate in the continuous improvement of commercial processes.</li></ul><p><strong>Reporting and Monitoring</strong></p><ul><li>Update the CRM and ensure the quality of commercial data.</li><li>Produce regular reports on commercial activity.</li><li>Monitor the achievement of individual and collective objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2> <p>Bac+4/5 in Commerce, Finance, Management, Business Law or equivalent.</p> <h2>Experience</h2> <p>Minimum 3-5 years of experience in B2B commercial development.</p> <p>Experience in debt collection, credit insurance, factoring, banking, financial services, or business services is highly desirable.</p> <p>Good knowledge of the Moroccan economic landscape.</p> <h2>Technical Skills</h2> <ul> <li>Mastery of prospecting and negotiation techniques.</li> <li>Good understanding of the Order-to-Cash cycle and accounts receivable management.</li> <li>Knowledge of amicable and judicial debt collection procedures.</li> <li>Ability to analyze complex needs and build tailored service offers.</li> <li>Proficiency in CRM tools and the Office Suite.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The role supports coordination between the Purchasing function and platform teams (engineering / manufacturing / supply chain) for the development and serial production of vehicles. This includes responsibility of a dedicated perimeter, supporting the purchasing team during supplier selection, managing suppliers, coordinating multidisciplinary teams during project development, carrying out supplier relationships, and ensuring appropriate actions to guarantee observance of contracts.</p><br><br><p><strong>ACTIVITY DESCRIPTION</strong></p><br><br><p>Supplier kick-off after supplier award is confirmed</p><br><br><p>Negotiate potential volume increases during development</p><br><br><p>Control and negotiate the impact of changes during development, with a focus on economic negotiations and timing</p><br><br><p>Final Start of Production price release, including project changes notices</p><br><br><p>Detect troubled suppliers and potential shortages then follow up with stakeholders to support escalation</p><br><br><p>Support Supplier Quality teams to meet capacity and quality convergence targets</p><br><br><p>Lead summary meetings with suppliers and key internal stakeholders</p><br><br><p>Work with cross functional specialty teams to manage negotiations</p><br><br><p><strong>MAIN DELIVERABLES</strong></p><br><br><p>Achieve Total Production Cost Targets</p><br><br><p>Negotiate Quality Cost technical performance terms and Engineering Changes</p><br><br><p>Guarantee the Supplier Tool Kick off</p><br><br><p>Open or obtain the orders at the right time</p><br><br><p>Achieve the Final Price targets according to the project needs</p><br><br><p>Monitor prices and supplier's capacities during development phase</p><br><br> <br> Required profile : <ul><li>Master's degree (Bac+5) with a specialization in Procurement / Logistics</li><li>Minimum 3 years of experience in procurement</li><li>Proven experience in purchasing and supplier negotiation</li><li>Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, etc.)</li><li>Strong report writing skills with the ability to synthesize information</li><li>Proactive mindset with the ability to take initiative</li><li>Responsive with a professional attitude</li><li>Good knowledge of negotiation techniques</li><li>Professional working proficiency in French (B2-C1) and English (B2-C1)</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. </p><br><br> <br> Job : <p><strong><u>About the Role</u></strong></p><br><br><p>We are seeking a Customer Support Analyst to help customers successfully adopt and maximize the value of Cisco IQ. In this role, you will combine customer support, onboarding, and platform adoption activities to ensure a seamless customer experience. You will engage directly with customers, provide guidance on platform capabilities, resolve onboarding challenges, and collaborate with internal teams to drive successful outcomes.</p><br><br><p><u><strong>Key Responsibilities</strong></u></p><br><br><ul><li>Support customers throughout their Cisco IQ onboarding, platform activation, and adoption journey.</li><li>Conduct proactive outreach through calls, emails, webinars, and virtual meetings to engage customers and provide guidance.</li><li>Deliver onboarding sessions, product demonstrations, and customer reviews.</li><li>Respond to customer inquiries and troubleshoot onboarding or platform-related issues.</li><li>Collaborate with cross-functional teams to resolve customer concerns and ensure timely issue resolution.</li><li>Track onboarding progress, customer engagement activities, and platform adoption metrics.</li><li>Capture customer feedback and maintain accurate records in CRM and customer management systems.</li><li>Ensure timely follow-up and effective communication with customers.<br>&nbsp;</li></ul> <br> <br> Required profile : <p><u><strong>What We're Looking For</strong></u></p><br><br><ul><li>2-4 years of experience in Customer Support, Technical Support, Customer Operations, Account Management, or other customer-facing roles.</li><li>Experience interacting with customers through outbound outreach and engagement activities.</li><li>Strong communication, presentation, and problem-solving skills.</li><li>Experience working with CRM tools and customer management platforms.</li><li>Basic understanding of technology, SaaS platforms, and networking concepts.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong customer service mindset with the ability to build positive customer relationships.</li></ul><p><u><strong>Nice to Have</strong></u></p><br><br><ul><li>Familiarity with Cisco technologies such as Meraki, Webex, Intersight, SD-WAN, or similar enterprise platforms.</li><li>Experience with reporting, data analysis, and performance tracking.</li><li>Exposure to customer onboarding or technical support environments.</li></ul><p><u><strong>Key Competencies</strong></u></p><br><br><ul><li>Customer-focused approach</li><li>Strong ownership and accountability</li><li>Proactive problem-solving and issue escalation</li><li>Cross-functional collaboration</li><li>Excellent organization and follow-up skills</li><li>Ability to balance customer support and platform adoption objectives<br>&nbsp;</li></ul> <br><br> </div>