Economic Analyst Jobs in Morocco

<p>The CBO Analyst ensures the administration of credit insurance policies, specializing in the issuance of policies and endorsements. He/she ensures the accurate and timely processing of contractual documents in accordance with underwriting decisions, while guaranteeing data quality, regulatory compliance, and adherence to service level agreements. He/she collaborates closely with internal teams to ensure a high quality of service and efficient operations.</p><p><b>Main responsibilities:</b></p><ul><li>Carry out the activities necessary for the proper functioning of contracts in the relevant systems, particularly the management of contractual conditions and billing.</li><li>Issue contractual documents such as policies, contracts, endorsements, premium calls, and invoices.</li><li>Process requests, complaints, and queries from clients or intermediaries in collaboration with the sales team and Account Executives.</li><li>Manage and prioritize requests while ensuring regular communication with entities and the Team Leader to guarantee SLA compliance.</li></ul><p>Internal and external support:</p><ul><li>Record and create policies in Coface systems.</li><li>Receive and process information and documents provided by prospects and clients to compile and update files.</li><li>Process commercial information, analyze anomalies, and update systems.</li><li>Issue contractual documents (policies and contracts) in accordance with instructions received and ensure their correct recording in the various information systems.</li><li>Respond effectively to internal and external client requests within Coface response times.</li></ul><p>Control and process:</p><ul><li>Identify and implement process improvements to optimize workflows and productivity.</li><li>Ensure the proper execution of operational processes.</li><li>Keep client files up-to-date and properly documented.</li><li>Ensure effective communication with sales, technical, and management teams.</li><li>Apply KYC (Know Your Customer) procedures and requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p>Mastery of Excel and strong analytical skills. Ability to process and control financial data. Knowledge of financial statements, premium calculations, and KPI monitoring. Good level of French. Excellent communication skills and ability to evolve in an international environment. Bachelor's degree (Bac+3) to Master's degree (Bac+5) in Accounting, Finance, Management, or equivalent field. Strong analytical skills and customer focus.

<p><strong>Job Description</strong></p><p>The CBO Analyst ensures the administration of credit insurance policies, with a specialization in issuing policies and endorsements. He/She ensures the precise and timely processing of contractual documents in accordance with underwriting decisions, while guaranteeing data quality, regulatory compliance, and adherence to service level agreements. He/She collaborates closely with internal teams to ensure a high quality of service and efficient operations.</p><p><strong>Main Responsibilities</strong></p><ul><li>Carry out the activities necessary for the smooth functioning of contracts in the relevant systems, particularly the management of contractual terms and billing.</li><li>Issue contractual documents such as policies, contracts, endorsements, premium notices, and invoices.</li><li>Process requests, complaints, and inquiries from clients or intermediaries in collaboration with the sales team and Account Executives.</li><li>Manage and prioritize requests while ensuring regular communication with entities and the Team Leader to guarantee SLA compliance.</li></ul><p><strong>Internal and External Support</strong></p><ul><li>Record and create policies in Coface systems.</li><li>Receive and process information and documents provided by prospects and clients to compile and update files.</li><li>Process commercial information, analyze anomalies, and update systems.</li><li>Issue contractual documents (policies and contracts) in accordance with instructions received and ensure their correct recording in the various information systems.</li><li>Respond effectively to internal and external client requests within Coface response times.</li></ul><p><strong>Control and Process</strong></p><ul><li>Identify and implement process improvements to optimize workflows and productivity.</li><li>Ensure the proper execution of operational processes.</li><li>Keep insured files up-to-date and correctly documented.</li><li>Ensure effective communication with sales, technical, and management teams.</li><li>Apply KYC (Know Your Customer) procedures and requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in Excel and strong analytical skills.</li><li>Ability to process and control financial data.</li><li>Knowledge of financial statements, premium calculations, and KPI tracking.</li><li>Good command of French.</li><li>Excellent communication skills and ability to thrive in an international environment.</li><li>Bachelor's degree (Bac+3) to Master's degree (Bac+5) in Accounting, Finance, Management, or equivalent field.</li><li>Solid analytical skills and customer orientation.</li></ul>

<p>Description du poste En tant que Data Analyst S nior, vous int grerez la DF Supply Chain o vous serez amen appuyer le d partement pr vision et optimisation particuli rement sur des sujets data et d analyse de donn es. Au sein d'une quipe compos e de data analysts, de data scientists et de data engineers organis e en mode Scrum Agile, vous r aliserez des analyses de donn es pouss es, ainsi vous serez amen : - Cadrer des besoins fonctionnels, extraire de la donn e depuis le datalake et mener des analyses pertinentes, - Restituer aux diff rents acteurs (m tier, IT, direction etc.) les analyses men es avec une formalisation pertinente et percutante, - Mettre en place des tableaux de bord et des KPIs via looker studio notamment. Livrables : - Rapports d'analyse de donn es</p><p><strong>Desired Candidate Profile</strong></p><h2>ENVIRONNEMENT TECHNIQUE ET EXPERTISES N CESSAIRES</h2> <p>Expérience significative en analyse de données (minimum 7 ans)</p> <p>Maîtrise des langages et outils suivants : SQL / BigQuery, GCP (Google Cloud Platform), Git, DBT</p> <p>Maîtrise des outils de visualisation de données tel que Google data studio et Tableau</p> <p>Aisance avec la manipulation de bases de données grande échelle, en utilisant des outils performants adaptés aux environnements complexes.</p> <h2>M THODES, ORGANISATIONS ET INTERACTIONS</h2> <p>Communiquer clairement et efficacement à l’écrit et à l’oral en français pour des interactions fluides avec le métier et les équipes</p> <p>Analyser les situations et proposer des solutions adaptées tout en identifiant les axes d’amélioration</p> <p>Respecter les délais tout en maintenant des standards élevés de qualité et d’excellence</p> <p>Collaborer activement avec les membres de l’équipe, partager les connaissances et favoriser un esprit collectif pour atteindre les objectifs communs</p> <p>Appliquer un esprit d’amélioration continue pour optimiser les pratiques et les résultats</p> <h2>RÉFÉRENCES</h2> <p>Les éléments suivants seront particulièrement appréciés dans le cadre de la prestation :</p> <ul> <li>Formation Bac+5 (École d’ingénieur ou universitaire) orientée Statistiques ou Analyse de données, ou expérience équivalente.</li> <li>Expérience de plus de 7 ans en Data Analyse.</li> <li>Une expérience dans le secteur du retail / grande distribution constituerait un avantage.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p>Our corporate culture is built on a strong belief: sustainable performance is driven above all by the <strong>commitment</strong> of the women and men who make up our company. We foster an environment based on <strong>trust</strong>, <strong>teamwork</strong>, <strong>responsibility</strong> and <strong>innovation</strong>, while placing people at the heart of everything we do. Guided by the values of the <strong>AXA Group</strong>, we encourage talent diversity, continuous skills development and a culture of engagement that enables everyone to grow, take initiative and make a positive impact every day. </p><br><br> <br> Job : <p><strong>Missions:</strong></p><br><br><p><br>Reporting to the IT Infrastructure &amp; Workstation Manager, your main mission is to ensure the smooth operation of computer systems and networks within the company, as well as the deployment of IT projects.</p><br><br><p><strong>Your responsibilities:</strong></p><br><br><ul><li>Supervise and maintain the IT equipment (hardware and software)</li><li>Diagnose and resolve technical problems reported by Level 1 support</li><li>Assist the Infra Manager in technological watch to propose improvements and evolutions of the infrastructure</li><li>Install, configure, and test the software, hardware, and equipment necessary for projects</li><li>Provide deadline estimates for the different stages of IT project deployment</li><li>Ensure that the IT equipment is not obsolete (workstations, licenses, servers, networks)</li><li>Update the documentation base and deployment procedures</li><li>Provide first-level technical support to VIP users, by quickly resolving hardware and software incidents</li><li>Ensure the operational maintenance of critical meeting rooms</li></ul> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><p><br>With a Bac+2/3 (Associate's or Bachelor's degree) in IT, you have at least 3 years of experience as an IT technician or IT analyst.</p><br><br><p>You have in-depth knowledge of operating systems, IT software and equipment, as well as mastery of computer networks (LAN, WAN, VLAN, routing, switching, VPN). You have experience in system administration (Windows Server, Active Directory, Linux) and in configuring network equipment (routers, switches, firewalls).</p><br><br><p>You understand the principles of IT security and are proficient in project management methodologies (Agile, Scrum). You have previous experience in deploying software and hardware solutions, and ideally an orientation towards supporting VIP users.</p><br><br><p>Fully autonomous, with excellent interpersonal skills and strong analytical abilities, you are rigorous, organized, and committed. Your customer focus, your ability to influence, your team spirit, and your proactivity are key elements for success in this role.</p><br><br> <br><br> </div>

<p>Reporting to the Shared Services Centre Manager, your role is to participate in decision-making through reports and data analysis.</p><p>&nbsp;</p><p><br></p><p>As a Junior BI Analyst, you will be responsible for the design and development of BI or digital solutions using appropriate tools and technologies for end users. You will assume responsibility for the various phases, from requirements gathering and writing functional and technical specifications to delivery, monitoring, and support.</p><p>&nbsp;</p><p><br></p><p><b>Your main responsibilities will be as follows:</b></p><p>&nbsp;</p><p><br></p><p><b>Data analysis:</b></p><p><br></p><p>Data collection and management: Identify, collect, and consolidate data from various sources. Ensure data quality and integrity to guarantee accurate and reliable analyses.</p><p>Identify anomalies in the data to enable optimal data sources for analysis.</p><p><b><br></b></p><p><b>Report creation and reporting:</b></p><p><br></p><p>Design and develop business intelligence (BI) solutions using appropriate tools and technologies to make them usable by end users.</p><p>Ensure the updating and maintenance of reports and reporting.</p><p>Continuous improvement: Monitor technological and methodological developments in the field of business intelligence. Propose and implement continuous improvements to processes, tools, and practices to optimize the effectiveness and relevance of BI solutions.</p><p>Strategic monitoring: Track market trends and best practices in business intelligence. Identify opportunities for innovation and development to improve company performance through data analysis.</p><p><b><br></b></p><p><b>Project management:</b></p><p><br></p><p>Take full responsibility for the management of digital transformation and BI projects, from planning to execution, including monitoring and closure, ensuring adherence to deadlines, budgets and objectives.</p><p>Collaborate with internal and external stakeholders to understand needs. Identify project requirements, objectives, and constraints</p><p><b><br></b></p><p><b>Training and support:</b></p><p><br></p><p>Creation of various content (user guides, processes, etc.) using PowerPoint, SharePoint or other media.</p><p>Providing support and training to users on the new reports and applications created.</p><p>Provide technical support to teams regarding the use of BI tools and digital applications.</p><p>Maintenance within the given scope.</p><p><b><br></b></p><p><b>Qualifications</b></p><p>Whether you are a recent graduate or have up to 2 years of experience, you have a higher education background and have already held a comparable position.</p><p><br></p><p>Rigour, dynamism and interpersonal skills are qualities that describe you perfectly.</p><p>&nbsp;</p><p><br></p><p><b>You are proficient in the following tools:</b></p><p><br></p><p>Power BI, its languages, its external tools</p><p>SQL</p><p>Databases</p><p>Proficiency in the following tools is a plus:</p><p><br></p><p>Power Apps</p><p>Power Automate</p><p>Excel</p><p>SharePoint</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Shared Services Center Manager, your role is to contribute to decision-making through data reports and analyses. As a Junior BI Analyst, you will be responsible for the design and development of BI or digital solutions using appropriate tools and technologies for end users. You will be responsible for the various phases, from requirements gathering and writing functional and technical specifications to delivery, monitoring, and support. Your main responsibilities will include: Data Analysis: Data Collection and Management: Identifying, collecting, and consolidating data from various sources. Ensuring data quality and integrity to guarantee accurate and reliable analyses. Identifying data anomalies to ensure optimal data sources for analysis. Report Creation and Reporting: Design and develop business intelligence (BI) solutions using appropriate tools and technologies to make them usable by end users. Ensure the updating and maintenance of reports and reporting. Continuous Improvement: Monitor technological and methodological developments in the field of business intelligence. Propose and implement continuous improvements to processes, tools, and practices to optimize the effectiveness and relevance of BI solutions. Strategic Monitoring: Track market trends and best practices in business intelligence. Identify opportunities for innovation and development to improve business performance through data analysis. Project Management: Take full responsibility for digital transformation and BI projects, from planning and execution to monitoring and closure, ensuring adherence to deadlines, budgets, and objectives. Collaborating with internal and external stakeholders to understand needs. Identifying project requirements, objectives, and constraints. Training and support: Creating various content materials (user guides, processes, etc.) using PowerPoint, SharePoint, or other formats. Providing user support and training on new reports and applications. Providing technical support to teams regarding the use of BI tools and digital applications. Maintenance within the defined scope.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Freshly graduated or with up to 2 years of experience, you have a higher education degree and have already held a similar position. Rigor, dynamism, and strong interpersonal skills are qualities that perfectly describe you. You are proficient in the following tools: Power BI, its languages, and external tools; SQL databases. Proficiency in the following tools is a plus: Power Apps, Power Automate, Excel, SharePoint</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: We are looking for a future Marketing Business Analyst passionate about performance analysis and managing international projects to join our Business Operations team. Do you want to leverage your Project Management experience? You will have the opportunity to play a key role in the development of numerous digital projects and influence daily investment decisions. Your responsibilities will include managing and coordinating project progress, and optimizing and leading the strategy.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Boost market growth: Identify key market characteristics and conduct regular benchmarking. Monitor KPIs using dashboards, analyze and optimize performance in collaboration with marketing and technical teams. Improve statistical tools and models. Work with digital marketing teams to optimize advertising campaigns and achieve defined objectives. Collaborate with the product team to coordinate the launch of new services and the evolution of existing ones. Create materials and reports to be shared with partners, prospects, and clients. Manage projects from initial concept to delivery. Ensure coordination between all stakeholders (Business, Technical, Marketing).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage operationally: Analyze and measure performance and return on investment. Propose optimization/improvement actions. Conduct iterative test &amp; learn phases (A/B testing). Configure offers on the group's tools. Produce reports and presentations related to the various projects.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have 3-5 years of experience in project management, ideally in a digital, technological, telecom, fintech, or online services environment. You are known for your rigor, organizational skills, and ability to manage multiple projects simultaneously. You demonstrate a strong sense of responsibility and a high degree of autonomy. You learn quickly and easily adapt to new tools, working methods, and environments. You possess excellent interpersonal skills and know how to unite multidisciplinary teams around common goals. You are solution-oriented and have strong analytical and problem-solving skills. You are proficient in project management and reporting tools such as Jira, Looker, Tableau, or equivalent solutions. You have a perfect command of Microsoft Office suite tools, particularly Excel, PowerPoint, and Word. Knowledge of digital advertising, Google Ads, and digital marketing is an asset. You are fluent in English and French, both written and spoken.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: We are looking for a future Marketing Business Analyst passionate about performance analysis and managing international projects to join our Business Operations team. Do you want to leverage your Project Management experience? You will have the opportunity to play a key role in the development of numerous digital projects and influence daily investment decisions. Your responsibilities will include managing and coordinating project progress, and optimizing and leading the strategy.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">1. Boost market growth: Identify key market characteristics and conduct regular benchmarking. Monitor KPIs using dashboards, analyze and optimize performance in collaboration with the marketing and technical teams. Improve statistical tools and models. Work with the digital marketing teams to optimize advertising campaigns and achieve defined objectives. Collaborate with the product team to coordinate the launch of new services and the evolution of existing ones. Create materials and reports to be shared with partners, prospects, and clients. Manage projects from initial concept to delivery. Ensure coordination between all stakeholders (Business, Technical, Marketing).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2. Manage operationally: Analyze and measure performance and return on investment. Propose optimization/improvement actions. Conduct iterative test &amp; learn phases (A/B testing). Configure offers on the group's tools. Produce reports and presentations related to the various projects.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have 3-5 years of experience in project management, ideally in a digital, technological, telecom, fintech, or online services environment. You are known for your rigor, organizational skills, and ability to manage multiple projects simultaneously. You demonstrate a strong sense of responsibility and a high degree of autonomy. You learn quickly and easily adapt to new tools, working methods, and environments. You possess excellent interpersonal skills and know how to unite multidisciplinary teams around common goals. You are solution-oriented and have strong analytical and problem-solving skills. You are proficient in project management and reporting tools such as Jira, Looker, Tableau, or equivalent solutions. You have a perfect command of Microsoft Office suite tools, particularly Excel, PowerPoint, and Word. Knowledge of digital advertising, Google Ads, and digital marketing is an asset. You are fluent in English and French, both written and spoken.</font></font></p>

<p>The Business Development Manager Debt Collection is responsible for developing the debt collection activity for third-party clients (Third Party Collection), by prospecting new clients, developing strategic partnerships, and supporting companies in optimizing their accounts receivable management. He/She is responsible for acquiring new collection mandates, managing commercial relationships, and promoting all customer risk management services.</p><p><strong>Commercial Development</strong></p><ul><li>Prospect and win new SME, ETI, and Large Enterprise clients.</li><li>Identify companies' needs in terms of amicable and judicial debt collection.</li><li>Develop a portfolio of active clients across the entire Moroccan territory.</li><li>Develop and implement a commercial action plan dedicated to the Third Party Collection activity.</li><li>Maintain active market and competitor intelligence.</li></ul><p><strong>Client Relationship Management</strong></p><ul><li>Present collection services and associated solutions.</li><li>Understand client issues and propose appropriate solutions.</li><li>Build lasting relationships with financial departments, credit management, general management, and collection managers.</li><li>Ensure the follow-up and loyalty of the client portfolio.</li></ul><p><strong>Commercial Opportunity Management</strong></p><ul><li>Prepare commercial proposals and tenders.</li><li>Negotiate contractual and pricing conditions.</li><li>Coordinate with operational teams to ensure optimal case handling.</li><li>Ensure contract follow-up until signature and implementation.</li></ul><p><strong>Internal Coordination</strong></p><ul><li>Work in close collaboration with the collection, legal, and operational teams.</li><li>Ensure effective transfer of new cases to the relevant teams.</li><li>Participate in the continuous improvement of commercial processes.</li></ul><p><strong>Reporting and Monitoring</strong></p><ul><li>Update the CRM and ensure the quality of commercial data.</li><li>Produce regular reports on commercial activity.</li><li>Monitor the achievement of individual and collective objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2> <p>Bac+4/5 in Commerce, Finance, Management, Business Law or equivalent.</p> <h2>Experience</h2> <p>Minimum 3-5 years of experience in B2B commercial development.</p> <p>Experience in debt collection, credit insurance, factoring, banking, financial services, or business services is highly desirable.</p> <p>Good knowledge of the Moroccan economic landscape.</p> <h2>Technical Skills</h2> <ul> <li>Mastery of prospecting and negotiation techniques.</li> <li>Good understanding of the Order-to-Cash cycle and accounts receivable management.</li> <li>Knowledge of amicable and judicial debt collection procedures.</li> <li>Ability to analyze complex needs and build tailored service offers.</li> <li>Proficiency in CRM tools and the Office Suite.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The role supports coordination between the Purchasing function and platform teams (engineering / manufacturing / supply chain) for the development and serial production of vehicles. This includes responsibility of a dedicated perimeter, supporting the purchasing team during supplier selection, managing suppliers, coordinating multidisciplinary teams during project development, carrying out supplier relationships, and ensuring appropriate actions to guarantee observance of contracts.</p><br><br><p><strong>ACTIVITY DESCRIPTION</strong></p><br><br><p>Supplier kick-off after supplier award is confirmed</p><br><br><p>Negotiate potential volume increases during development</p><br><br><p>Control and negotiate the impact of changes during development, with a focus on economic negotiations and timing</p><br><br><p>Final Start of Production price release, including project changes notices</p><br><br><p>Detect troubled suppliers and potential shortages then follow up with stakeholders to support escalation</p><br><br><p>Support Supplier Quality teams to meet capacity and quality convergence targets</p><br><br><p>Lead summary meetings with suppliers and key internal stakeholders</p><br><br><p>Work with cross functional specialty teams to manage negotiations</p><br><br><p><strong>MAIN DELIVERABLES</strong></p><br><br><p>Achieve Total Production Cost Targets</p><br><br><p>Negotiate Quality Cost technical performance terms and Engineering Changes</p><br><br><p>Guarantee the Supplier Tool Kick off</p><br><br><p>Open or obtain the orders at the right time</p><br><br><p>Achieve the Final Price targets according to the project needs</p><br><br><p>Monitor prices and supplier's capacities during development phase</p><br><br> <br> Required profile : <ul><li>Master's degree (Bac+5) with a specialization in Procurement / Logistics</li><li>Minimum 3 years of experience in procurement</li><li>Proven experience in purchasing and supplier negotiation</li><li>Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, etc.)</li><li>Strong report writing skills with the ability to synthesize information</li><li>Proactive mindset with the ability to take initiative</li><li>Responsive with a professional attitude</li><li>Good knowledge of negotiation techniques</li><li>Professional working proficiency in French (B2-C1) and English (B2-C1)</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. </p><br><br> <br> Job : <p><strong><u>About the Role</u></strong></p><br><br><p>We are seeking a Customer Support Analyst to help customers successfully adopt and maximize the value of Cisco IQ. In this role, you will combine customer support, onboarding, and platform adoption activities to ensure a seamless customer experience. You will engage directly with customers, provide guidance on platform capabilities, resolve onboarding challenges, and collaborate with internal teams to drive successful outcomes.</p><br><br><p><u><strong>Key Responsibilities</strong></u></p><br><br><ul><li>Support customers throughout their Cisco IQ onboarding, platform activation, and adoption journey.</li><li>Conduct proactive outreach through calls, emails, webinars, and virtual meetings to engage customers and provide guidance.</li><li>Deliver onboarding sessions, product demonstrations, and customer reviews.</li><li>Respond to customer inquiries and troubleshoot onboarding or platform-related issues.</li><li>Collaborate with cross-functional teams to resolve customer concerns and ensure timely issue resolution.</li><li>Track onboarding progress, customer engagement activities, and platform adoption metrics.</li><li>Capture customer feedback and maintain accurate records in CRM and customer management systems.</li><li>Ensure timely follow-up and effective communication with customers.<br>&nbsp;</li></ul> <br> <br> Required profile : <p><u><strong>What We're Looking For</strong></u></p><br><br><ul><li>2-4 years of experience in Customer Support, Technical Support, Customer Operations, Account Management, or other customer-facing roles.</li><li>Experience interacting with customers through outbound outreach and engagement activities.</li><li>Strong communication, presentation, and problem-solving skills.</li><li>Experience working with CRM tools and customer management platforms.</li><li>Basic understanding of technology, SaaS platforms, and networking concepts.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong customer service mindset with the ability to build positive customer relationships.</li></ul><p><u><strong>Nice to Have</strong></u></p><br><br><ul><li>Familiarity with Cisco technologies such as Meraki, Webex, Intersight, SD-WAN, or similar enterprise platforms.</li><li>Experience with reporting, data analysis, and performance tracking.</li><li>Exposure to customer onboarding or technical support environments.</li></ul><p><u><strong>Key Competencies</strong></u></p><br><br><ul><li>Customer-focused approach</li><li>Strong ownership and accountability</li><li>Proactive problem-solving and issue escalation</li><li>Cross-functional collaboration</li><li>Excellent organization and follow-up skills</li><li>Ability to balance customer support and platform adoption objectives<br>&nbsp;</li></ul> <br><br> </div>

<h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></h3><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The UX Business Analyst acts as the interface between business challenges, user needs, and the product and technical teams. Their role is to understand business issues and usage patterns, translate them into functional requirements and relevant user experiences, and then support their implementation through to validation. They thus contribute to designing useful, simple, accessible digital products and services that are aligned with business objectives.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></h4><ol><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business needs analysis: Gather and analyze needs from business units and stakeholders. Identify challenges, constraints, objectives, and success criteria. Facilitate scoping and requirements gathering workshops. Map business processes and identify pain points. Challenge requests to uncover the true need behind the proposed solution. Formalize functional requirements and business rules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX Analysis and Research: Understand user needs, behaviors, and pain points. Prepare and conduct user interviews, workshops, and tests. Analyze available quantitative and qualitative data. Perform benchmarking and competitive analysis. Build or refine user personas, user journeys, and customer/user journey maps. Identify pain points and opportunities for improvement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Functional and UX Design: Design user journeys and workflows. Define the functional architecture and information organization. Create wireframes, prototypes, and functional mockups. Translate user and business needs into concrete functionalities. Participate in defining and prioritizing the backlog. Collaborate with UX/UI Designers when the role is shared within the team.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Specifications and Delivery: Write user stories, functionalities, business rules, and acceptance criteria. Maintain functional documentation. Participate in Agile ceremonies. Support developers during the implementation phase. Answer functional questions and clarify requirements. Participate in functional acceptance testing and user testing. Verify the solution's compliance with the stated requirements.</font></font></li></ol><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (or equivalent) in Computer Science, Engineering, UX, Digital Technology, or a related field. Minimum 5 years of experience in Business Analysis, Product, UX, or functional consulting. Experience with digital products or services. Excellent analytical and synthesis skills. Strong communication and interpersonal skills. Ability to communicate effectively with both business stakeholders and technical teams. Critical thinking and the ability to challenge requirements. User-centric and results-oriented. Autonomous, curious, and able to work in a cross-functional environment.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Research skills:</font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX: User research, user journeys, personas, user testing, wireframing and prototyping, design thinking...</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Product &amp; Agile: Product Discovery, Backlog Management and Prioritization, Product/Design/Tech Collaboration, Product Culture and Results Orientation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tools: Figma, Jira/Confluence. Knowledge of analytics tools is a plus.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. </p><br><br> <br> Job : <p>If you want to be part of the HCL adventure, we are currently expanding and looking for a Service Desk Analyst to join our dynamic team in our Global Delivery center in Morocco.</p><br><br><p><br><strong>Tasks:</strong><br>- To maintain high login Efficiency (Availability) for customers.<br>- To provide level 1 remote desktop support to resolve tickets and provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.<br>- To update work logs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.<br>- Work on value adding activities such Knowledge base update and self-development.<br>- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.<br>- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases.</p><br><br><p><br><strong>Daily Activities:</strong><br>- Provide hardware/software/network problem diagnosis/resolution via telephone for end users customers<br>- Route problems to internal support group<br>- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge<br>- Administer and provide User Access in various systems<br>- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.</p><br><br> <br> <br> Required profile : <p><strong>Soft Skills:</strong><br>- Excellent communication and conversation skills (both verbal and written)<br>- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations<br>- Ability to acquire new information quickly and the willingness to do so at all times</p><br><br><p><br><strong>Technical Requirements:</strong><br>- Understanding of the IT environment and readiness to learn new processes and technologies<br>- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset</p><br><br><p><strong>Language Requirements:</strong><br>- Excellent communication skills in Spanish (oral and written)<br>- Knowledge of English and French at B2 level at least</p><br><br><p>POSSIBILITY OF FULL REMOTE</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. </p><br><br> <br> Job : <p><strong><u>About the Role</u></strong></p><br><br><p>We are seeking a Customer Support Analyst to help customers successfully adopt and get the most value from Cisco IQ. In this role, you will combine customer support, onboarding, and platform adoption activities to make sure customers have a smooth experience. You will talk directly with customers, give advice on the platform's features, solve onboarding problems, and work with our internal teams to get good results.</p><br><br><p><u><strong>Key Responsibilities</strong></u></p><br><br><ul><li>Support customers during their Cisco IQ onboarding, platform setup, and adoption process.</li><li>Reach out proactively through calls, emails, webinars, and online meetings to connect with customers and offer help.</li><li>Provide onboarding sessions, product demos, and customer reviews.</li><li>Answer customer questions and fix problems related to onboarding or the platform.</li><li>Work with different teams to solve customer issues and make sure problems are fixed quickly.</li><li>Track the progress of onboarding, customer engagement, and how well customers are using the platform.</li><li>Collect customer feedback and keep accurate records in CRM and customer management systems.</li><li>Make sure to follow up with customers on time and communicate clearly.<br>&nbsp;</li></ul> <br> <br> Required profile : <p><u><strong>What We're Looking For</strong></u></p><br><br><ul><li>2-4 years of experience in Customer Support, Technical Support, Customer Operations, Account Management, or other roles that involve working directly with customers.</li><li>Experience talking to customers through outreach and engagement activities.</li><li>Good communication, presentation, and problem-solving skills.</li><li>Experience using CRM tools and customer management platforms.</li><li>Basic understanding of technology, SaaS platforms, and how networks work.</li><li>Ability to handle many tasks at the same time in a busy environment.</li><li>A strong focus on customer service and the ability to build good relationships with customers.</li><li>Fluent English (written and spoken).</li><li>German language skills are highly preferred.</li></ul><p><u><strong>Nice to Have</strong></u></p><br><br><ul><li>Familiarity with Cisco technologies like Meraki, Webex, Intersight, SD-WAN, or similar business platforms.</li><li>Experience with reporting, looking at data, and tracking performance.</li><li>Experience with customer onboarding or technical support.</li></ul><p><u><strong>Key Competencies</strong></u></p><br><br><ul><li>Focus on the customer</li><li>Strong sense of ownership and responsibility</li><li>Proactive in solving problems and reporting issues</li><li>Working well with different teams</li><li>Excellent organization and follow-up skills</li><li>Ability to balance customer support and platform adoption goals<br>&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. </p><br><br> <br> Job : <p><strong><u>About the Role</u></strong></p><br><br><p>We are seeking a Customer Support Analyst to help customers successfully adopt and maximize the value of Cisco IQ. In this role, you will combine customer support, onboarding, and platform adoption activities to ensure a seamless customer experience. You will engage directly with customers, provide guidance on platform capabilities, resolve onboarding challenges, and collaborate with internal teams to drive successful outcomes.</p><br><br><p><u><strong>Key Responsibilities</strong></u></p><br><br><ul><li>Support customers throughout their Cisco IQ onboarding, platform activation, and adoption journey.</li><li>Conduct proactive outreach through calls, emails, webinars, and virtual meetings to engage customers and provide guidance.</li><li>Deliver onboarding sessions, product demonstrations, and customer reviews.</li><li>Respond to customer inquiries and troubleshoot onboarding or platform-related issues.</li><li>Collaborate with cross-functional teams to resolve customer concerns and ensure timely issue resolution.</li><li>Track onboarding progress, customer engagement activities, and platform adoption metrics.</li><li>Capture customer feedback and maintain accurate records in CRM and customer management systems.</li><li>Ensure timely follow-up and effective communication with customers.<br>&nbsp;</li></ul> <br> <br> Required profile : <p><u><strong>What We're Looking For</strong></u></p><br><br><ul><li>2-4 years of experience in Customer Support, Technical Support, Customer Operations, Account Management, or other customer-facing roles.</li><li>Experience interacting with customers through outbound outreach and engagement activities.</li><li>Strong communication, presentation, and problem-solving skills.</li><li>Experience working with CRM tools and customer management platforms.</li><li>Basic understanding of technology, SaaS platforms, and networking concepts.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong customer service mindset with the ability to build positive customer relationships.</li><li>Fluent English (written and spoken).</li><li>Arabic language proficiency is highly preferred.</li></ul><p><u><strong>Nice to Have</strong></u></p><br><br><ul><li>Familiarity with Cisco technologies such as Meraki, Webex, Intersight, SD-WAN, or similar enterprise platforms.</li><li>Experience with reporting, data analysis, and performance tracking.</li><li>Exposure to customer onboarding or technical support environments.</li></ul><p><u><strong>Key Competencies</strong></u></p><br><br><ul><li>Customer-focused approach</li><li>Strong ownership and accountability</li><li>Proactive problem-solving and issue escalation</li><li>Cross-functional collaboration</li><li>Excellent organization and follow-up skills</li><li>Ability to balance customer support and platform adoption objectives<br>&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Es Saadi Marrakech Resort</strong> stands out for a culture strongly driven by <strong>collaboration</strong>, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by <strong>innovation</strong> and <strong>organizational</strong> dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. <strong>Competition</strong> plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience. </p><br><br> <br> Job : <p>Join a prestigious establishment in the Hospitality/Restaurant sector in <strong>Marrakech</strong>! We are looking for a passionate <strong>Hotel Bar Manager</strong> to oversee the excellence of our bar area. This is a unique opportunity to provide an unforgettable experience to our clientele while developing your expertise in a dynamic and stimulating environment.</p><br><br><p>Your role will be central to <strong>customer satisfaction</strong> and the <strong>economic performance</strong> of the bar. You will ensure high standards in service, product quality, and operational management. The goal is to make the bar a benchmark, a place of conviviality and discovery for our guests.</p><br><br><p>Your daily responsibilities will be numerous and varied:</p><br><br><ul><li>Supervise all bar operations, from welcoming guests to closing.</li><li>Manage stocks, product orders, and optimize costs.</li><li>Create and update the drink menu, proposing innovations.</li><li>Train, supervise, and motivate the bar team.</li><li>Ensure compliance with hygiene and safety standards.</li><li>Develop strategies to increase profitability and customer satisfaction.</li><li>Maintain a privileged relationship with the clientele.</li><li>Collaborate with other hotel departments for a seamless customer experience.</li></ul> <br> <br> Required profile : <p>You hold a <strong>Bac +2</strong> level diploma, ideally complemented by a specialization in <strong>Hospitality/Restaurant</strong> trades.</p><br><br><p>Proven experience of <strong>3 to 5 years</strong> in a similar role, ideally within a renowned hotel establishment, is required. Your background has enabled you to develop a solid understanding of the challenges involved in managing a bar.</p><br><br><ul><li>Excellent mastery of bar techniques and in-depth knowledge of spirits, wines, and cocktails.</li><li>Strong team management skills and teaching ability.</li><li>Ability to handle unforeseen circumstances calmly and professionally.</li><li>Keen sense of customer service and hospitality.</li><li>Proficiency in stock management tools and performance indicators.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in French and English (a third language would be a plus).</li><li>Creativity and initiative to propose new offerings.</li></ul><p>If you are ready to take on this stimulating challenge and put your talent to the service of excellence, don't hesitate! Apply now using the "Send my CV to the recruiter" button below.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a skilled and customer-focused Product Owner to join our Product Management team in Casablanca.<br> In this role, you will act as the bridge between business stakeholders, customers, and engineering teams, ensuring that product priorities are translated into clear, actionable requirements that deliver value for our users and business.<br> You will own and maintain the product backlog, collaborate closely with Product Management, development teams, and the AI Ops team, and support the successful delivery of innovative, production-ready product capabilities aligned with our strategic objectives.<br> This position requires strong communication skills, experience working in Agile environments, and the ability to transform complex business needs into well-defined product requirements.<br> Experience delivering production-ready digital, data, or AI-enabled solutions would be highly appreciated.<br> Fluent English is required.<br> French is a plus.<br> You will report directly to the Product Manager / CPO.<br> GROUP ACTIVITY A2MAC1 is the leading provider of automotive benchmarking and data analytics worldwide.<br> Our solutions help OEMs and suppliers understand their competitive landscape, accelerate development, and make better strategic decisions based on reliable, structured, and actionable insights.<br> Through our digital platforms, data services, consulting expertise, and AI-driven solutions, A2MAC1 supports the world’s top automotive players.<br> With 700+ employees across Europe, Asia, and North America, A2MAC1 continues its strong growth, driven by innovation and customer success.<br> KEY RESPONSIBILITIES Collaborate with the Product Manager, internal stakeholders, and customers to gather, analyze, and clarify business and user requirements.<br> Translate requirements into clear epics, user stories, acceptance criteria, and product backlog items ready for development.<br> Estimate and assess feature scope, complexity, dependencies, and delivery effort in collaboration with the development team.<br> Work with the Product Manager to prioritize features based on business value, customer impact, technical feasibility, market trends, and roadmap objectives.<br> Own and maintain the product backlog, ensuring it is well-structured, up to date, prioritized, and aligned with product strategy.<br> Act as the main point of contact for product-related questions, providing clear updates on scope, priorities, progress, risks, and trade-offs.<br> Work closely with the development team to support timely delivery of product increments and ensure requirements are understood throughout the delivery cycle.<br> Facilitate key Agile ceremonies, including backlog refinement, sprint planning, reviews, demos, and retrospectives.<br> Validate delivered features against acceptance criteria, user needs, and expected business outcomes.<br> Partner with the support team to ensure complete, accurate, and user-friendly product documentation.<br> Support product releases by contributing to release notes, internal enablement, demos, and stakeholder communication.<br> Professional Background 3+ years of experience as a Product Owner, Technical Product Owner, Business Analyst, or similar role.<br> Experience with Agile software delivery.<br> Experience working with cross-functional teams including Product, Engineering, and Business stakeholders.<br> Experience with tools such as Azure DevOps, Confluence, Figma, Miro, or Power BI.<br> Bachelor’s or Master’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.<br> Skills &amp; Abilities Strong ability to translate complex business needs into clear epics, user stories, acceptance criteria, and backlog items.<br> Good technical understanding of software platforms, APIs, integrations, cloud environments, and data flows.<br> Ability to assess scope, dependencies, risks, and delivery effort in collaboration with development teams.<br> Strong backlog management and prioritization skills.<br> Excellent communication and stakeholder management skills.<br> Advanced analytical thinking and structured problem-solving abilities.<br> Ability to work effectively in Agile/Scrum environments.<br> Fluency in English (written and spoken).<br> Structured, collaborative, and delivery-focused mindset.<br> Nice to Have Experience in B2B SaaS, enterprise software, data products, or analytics platforms.<br> Knowledge of automotive, cost engineering, sustainability, benchmarking, or engineering-related domains.<br> Experience working in an international environment.<br> Familiarity with data-driven product development approaches.<br></span> </div>

<p>Le/la Business Analyst UX intervient l'interface entre les enjeux m tier, les besoins utilisateurs et les quipes produit et techniques. Son r le est de comprendre les probl matiques m tier et les usages, de les traduire en besoins fonctionnels et en exp riences utilisateurs pertinentes, puis d'accompagner leur r alisation jusqu' la validation. Il/elle contribue ainsi concevoir des produits et services num riques utiles, simples, accessibles et align s avec les objectifs business .</p> <h3>Responsabilit s principales :</h3> <ol> <li>Analyse des besoins m tier : Recueillir et analyser les besoins aupr s des m tiers et parties prenantes. Identifier les enjeux, contraintes, objectifs et crit res de succ s. Animer des ateliers de cadrage et de recueil des besoins. Cartographier les processus m tier et identifier les irritants. Challenger les demandes afin de faire merger le v ritable besoin derri re la solution propos e. Formaliser les exigences fonctionnelles et les r gles m tier.</li> <li>Analyse et recherche UX Comprendre les besoins, comportements et irritants des utilisateurs. Pr parer et conduire des entretiens, ateliers et tests utilisateurs. Analyser les donn es quantitatives et qualitatives disponibles. R aliser des benchmarks et analyses concurrentielles. Construire ou faire voluer personas, parcours utilisateurs et Customer/User Journey Maps. Identifier les points de friction et les opportunit s d'am lioration.</li> <li>Conception fonctionnelle et UX Concevoir les parcours utilisateurs et les workflows. D finir l'architecture fonctionnelle et l'organisation de l'information. R aliser des wireframes, prototypes et maquettes fonctionnelles. Traduire les besoins utilisateurs et m tier en fonctionnalit s concr tes. Participer la d finition et la priorisation du backlog. Collaborer avec les UX/UI Designers lorsque le r le est partag au sein de l' quipe.</li> <li>Sp cifications et delivery R diger les User Stories, fonctionnalit s, r gles m tier et crit res d'acceptation. Maintenir la documentation fonctionnelle. Participer aux c r ceremonies Agile. Accompagner les d veloppeurs pendant la phase de r alisation. R pondre aux questions fonctionnelles et clarifier les besoins. Participer la recette fonctionnelle et aux tests utilisateurs. V rifier la conformit de la solution avec les besoins exprim s.</li> </ol> <h3>Comp tences recherch es :</h3> <ul> <li>UX : User research, User journeys et parcours utilisateurs, Personas, Tests utilisateurs, Wireframing et prototypage, Design Thinking ...</li> <li>Produit &amp; Agile : Product Discovery, Gestion et priorisation du backlog, Collaboration Product / Design / Tech, Culture produit et orientation r sultats</li> <li>Outils : Figma, Jira / Confluence, La connaissance d'outils d'analytics constitue un plus</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Bac+4/5 en informatique, ing nierie, UX, digital ou formation quivalente. 5 ans d'exp rience minimum en Business Analysis , Product , UX ou conseil fonctionnel. Exp rience sur des produits ou services digitaux. Excellentes capacit s d'analyse et de synth se. Tr s bonnes qualit s r dactionnelles et relationnelles. Capacit dialoguer aussi bien avec des interlocuteurs m tier qu'avec des quipes techniques. Esprit critique et capacit challenger les besoins. Orientation utilisateur et sens du r sultat. Autonomie, curiosit et capacit travailler dans un environnement transverse.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Who we are</strong></p><br><p>Artefact is a new generation of a data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.</p><br><p>Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 1000+ client base around the globe.</p><br><p>We have 1000 employees across 20 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.</p><br><br><p><strong>What you will be doing: Key responsibilities</strong></p><br><p>As a Junior Data Scientist, your role will encompass:</p><br><ul><li>Leading &amp;nbsp;and conducting ambitious projects in the transformation of clients through data</li><li>Having a contributor role in raising the level of competencies of the data science team</li><li>Harnessing the expertise from the other Divisions (Activation, Creativity, and Strategy) to provide comprehensive services to your clients</li><li>Developing privileged relationships with our clients, using your technical abilities to assist in the transformation of their marketing department</li><li>You’ll also participate in international projects. Business travel is something you enjoy!</li></ul><p>Among your responsibilities as Senior Data Scientist, you will be responsible for:</p><br><p><span><strong>Leading data projects</strong></span></p><br><ul><li>Managing the resources on your projects to ensure challenges and skills are well match</li><li>Securing delivery on your projects</li><li>Communicating the successes of your projects among the company</li><li>Working closely with your Consulting counterpart to build and maintain strong relationships with your clients and best understand their needs</li><li>Caring for the happiness of the team, ensuring work is delivered to a high standard and providing feedback and mentoring</li></ul><p><span><strong>Being a great tech role model</strong></span></p><br><ul><li>Demonstrating the skill and credibility required to ensure the success of our clients’ initiatives</li><li>Researching and developing new technical approaches to address problems efficiently</li><li>Sharing best practices and contributing to Artefact’s institutional knowledge</li><li>Embodying Artefact’s values and inspiring others to do the same</li></ul><p><strong>Qualifications: Education &amp;amp; experience required</strong></p><br><ul><li>A Master’s degree in machine learning, mathematics, computer science, or related fields</li><li>2+ years of hands-on experience developing and applying data-driven solutions in a corporate or consulting setting, preferably in a consumer marketing context (experience in the web industry is a plus)</li><li>Strong experience and knowledge of data processing, data modeling, algorithms, and data architecture</li><li>Experience leading &amp;nbsp;a technical project in a business context</li><li>Intellectual curiosity and excellent problem-solving skills, including the ability to structure and prioritise an approach for maximum impact</li></ul><p><strong>What we are looking for</strong></p><br><ul><li><strong>A Doer:</strong>&amp;nbsp;you get things done and inspire your teams to do the same</li><li><strong>An Analyst:&amp;nbsp;</strong>you LOVE data and think every company should take their decisions with facts</li><li><strong>A Pragmatist:</strong>&amp;nbsp;you have a hacker mindset and always find the quick wins</li><li><strong>A Mentor:</strong>&amp;nbsp;your clients and teams naturally seek for advice</li><li><strong>An Adventurer:&amp;nbsp;</strong>you’re an entrepreneur constantly looking for problems to solve</li></ul><p><strong>Why you should join us</strong></p><br><ul><li><strong>Artefact is the place to be:&amp;nbsp;</strong>come and build the future of marketing</li><li><strong>Progress:</strong>&amp;nbsp;every day offers new challenges and new opportunities to learn</li><li><strong>Culture:</strong>&amp;nbsp;join the best team you could ever imagine</li><li><strong>Entrepreneurship:&amp;nbsp;</strong>you will be joining a team of driven entrepreneurs. We won’t give up until we make a huge dent in this industry!</li></ul> </div>

<p>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&amp;C, Reporting &amp; Analytics) and associated hotel interfaces.</p><p>Join Oracle in Agadir Bay Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:</p><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle one of the world s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</li></ul><p>At Oracle, we don t just support our customers we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</p><p><strong>Duties &amp; Responsibilities</strong></p><ul><li>Provide voice and remote support for hotel customers worldwide.</li><li>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</li><li>Document solutions and ensure accurate case records in ICCP tool.</li><li>Collaborate with Oracle teams to escalate and resolve issues.</li><li>Act as customer advocate for hotel users and escalate gaps.</li><li>Provide technical assistance via phone, email, and remote tools.</li><li>Assist in OPERA configuration, installation, and training when required.</li><li>Stay updated on OPERA new releases.</li></ul><p><strong>Knowledge, Skills &amp; Abilities</strong></p><p><strong>Essential</strong></p><ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li></ul><p><strong>Other Requirements</strong></p><ul><li>Commitment to high-quality customer service.</li><li>Excellent English &amp; German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li></ul><p><strong>Abilities</strong></p><ul><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li><li>Commitment to high-quality customer service.</li><li>Excellent English &amp; German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul>