Factory Jobs
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>In the role of Purchasing Director, Morocco, you will be responsible for identifying and developing a competitive supplier panel in Morocco for the production purchasing scope. The objective is to achieve Safran's localization targets in Morocco, boost suppliers' development and production capabilities, and support capacity needs along with components exports to affiliate markets. This role involves strategic sourcing, fostering supplier relationships, negotiating partnerships and ensuring compliance with the group's process and quality standards. The director will conduct market intelligence and monitor supplier's performance to optimize capacities, competitiveness and maintain a resilient supply chain. Additionally, the position requires strong collaboration with internal stakeholders in Purchasing, Engineering, Supply Chain and Manufacturing to align Moroccan purchasing / procurement strategies with the group's strategic objectives. Strong negotiation skills, an extended knowledge of the Moroccan Aerospace and Defense supplier base and a proactive approach to supplier localization are essential for success in this role</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>10+ years' experience in Purchasing, Procurement</li><li>5+ years' experience in a management position; multicultural environment preferred</li><li>Extended knowledge of the Moroccan Aerospace and Defense supplier base</li><li>Excellent oral and written communication skills</li><li>Autonomous, rigorous, team leader and result oriented mind-set</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: ALTEN supports its client in its project management activities within the TS-TC (Train Control and Train System) entity. The system engineer is responsible for the development and integration of train equipment (air conditioning, doors, battery, etc.). The mission consists of: Managing system requirements (drafting, updating, monitoring); Managing suppliers (documentation, planning, clauses, etc.); Verifying compliance with specifications; Validating the conformity of supplier deliverables (3D design, wiring, functional specifications, industrialization); Participating in technical meetings with the client; Drafting, participating in, and leading equipment performance tests; Participating in change committee meetings; Interfacing with other project teams (Control and Command, 3D Design, Wiring, RAMS, Validation).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) in mechanical engineering, mechatronics, electromechanics, embedded systems</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3-5 years. Having experience in systems engineering (development of complex systems containing mechanical, electrical and SW parts).</font></font></li><li><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills:</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Requirements management, supplier management, DOORS (an asset), knowledge of electrical, mechanical, pneumatic, and hydraulic systems</font></font></li><li><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Soft skills:</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Facilitating meetings and managing progress on topics; Analytical skills; Practical mindset (ability to put oneself in the users' shoes); Initiative and autonomy; Escalation of alerts to supervisors and decision-makers</font></font></li><li><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages:</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> French, English (fluent/master, spoken and written)</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br> <br> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></div> <br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The reservation agent is responsible for managing reservation requests (telephone, email, online platforms), ensuring a warm and professional welcome, in compliance with the quality standards of Sofitel and the Accor group.</font></font></p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond to individual or group booking requests by phone, email or booking system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide accurate information on rates, room types, hotel services and current offers.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and update reservations in the computer system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the modifications, cancellations, guarantees and payment conditions of reservations.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply sales and yield management procedures.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in maximizing occupancy rates and revenue per room.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide customer service in accordance with Sofitel standards (luxury, elegance, quality).</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborate closely with the Reception, Sales, Revenue Management and Concierge departments.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect the rules of confidentiality and security of customer data.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</font></font></p> </li> </ul> <br> <div>Qualifications</div> <br> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in computer booking tools</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills (in French, English required, other languages a plus)</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the high-end/luxury hotel sector</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service skills are highly developed.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent presentation and diction</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisation, discretion</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, proactivity and adaptability</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stress and priority management</font></font></p> </li> </ul> <br> <div><br></div><ul> </ul> <ul> </ul></div></section>
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<span>At Euronet, we don’t just build payment solutions - we shape the future of how the world moves money as a global leader in payments processing and cross-border transactions.<br> From mobile wallets and card issuing to real-time payment platforms, our products drive digital transformation in 160+ countries.<br> We are seeking to employ a motivated and results - oriented sales professional who will work on expanding the company's independent ATM network in Casablanca.<br> The right candidate should be a hunter and will be accountable for identifying and acquiring suitable locations to install ATM Systems.<br> If you’re passionate about technology and eager to grow in a dynamic environment, Euronet is the place for you!<br> Your Life @Euronet As a #Euronetter , you’ll be part of a truly human-centered culture built on trust, respect, and cooperation.<br> Your contributions will be recognized, and your growth supported through meaningful career development opportunities.<br> Perks & Benefits That Matter Competitive compensation package Annual performance-based bonus Top-of-the-line tools and equipment Hybrid working model Career development and annual performance review Opportunity to work in a dynamic, stable, and international environment How You 'll Make an Impact Identify appropriate site locations and negotiate with property owners with the goal of signing a contract for installing ATM systems.<br> Targets will be high traffic locations (e.<br>g. high street retailers, shopping malls, touristic areas, etc).<br> by doing on field prospections (80% of the time) Develop and manage a pipeline of identified potential locations.<br> Meet quantitative and qualitative targets set by Management to ensure that locations selected meet the financial and transactional objectives.<br> Maintain an ongoing relationship with property owners for the lifetime of the contract.<br> Participate in the installation and deployment project planning process collaborating with the Operations Department, as well as any external subcontractors.<br> Closely monitor daily, weekly and monthly the performance of the installed ATMs and provide agreed upon reporting to Management.<br> Provide recommendations to improve performance (e.<br>g. branding). Perform frequent field visits to monitor and ensure the quality of the installed ATMs under management.<br> Regularly interact with external stakeholders (e.<br>g. property management companies, local authorities) to ensure a smooth contracting and installation process.<br> What Makes You a Great Fit University degree (preferably but not a requirement) or High school in Business Administration or similar discipline.<br> Professional training in Sales will be considered an asset Experience in B2B sales (preferably in the Consumer Goods, Retail, Real Estate, ATM acquiring, or Tourism sectors) Proven track record in achieving aggressive growth targets and building strong relationships with clients Flexibility and readiness to travel frequently across the territory of responsibility English intermediate knowledge (both verbal and written) Clean B category driving license/owning a car User level knowledge of MS Office What Will Help You Thrive Results orientation and can-do mentality Strong negotiation, relationship building and communication skills Self-driven and entrepreneurial At Euronet, we are an Equal Opportunity Employer, and all qualified applicants will receive consideration of employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.<br></span> </div>
<p>The Sofitel Tamuda Bay Beach & Spa is recruiting an Assistant/Coordinator QHSE. You will be responsible for participating in the deployment and monitoring of Quality, Hygiene, Safety, and Environment (QHSE) standards within the establishment.</p><p><strong>Main Responsibilities</strong></p><ul><li>Participate in the monitoring of QHSE procedures.</li><li>Ensure the follow-up of internal controls and audits.</li><li>Contribute to compliance with hygiene and safety standards.</li><li>Participate in team awareness and training.</li><li>Monitor corrective and preventive actions.</li><li>Participate in the analysis of incidents and non-conformities.</li><li>Ensure QHSE documentation follow-up.</li><li>Contribute to continuous improvement initiatives.</li><li>Collaborate with the hotel's various departments.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Profile</strong></p><ul><li>Training in QHSE, Quality, Hygiene, Safety, or a similar field.</li><li>First experience in a hotel environment is appreciated.</li><li>Rigor and organizational skills.</li><li>Analytical mindset.</li><li>Good interpersonal skills and ability to raise team awareness.</li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sofitel Tamuda Bay Beach & Spa is recruiting a QHSE Assistant/Coordinator. You will be responsible for participating in the deployment and monitoring of Quality, Hygiene, Safety, and Environment standards within the establishment. Main responsibilities: Participate in monitoring QHSE procedures. Ensure follow-up of internal controls and audits. Contribute to compliance with hygiene and safety standards. Participate in raising awareness and training teams. Monitor corrective and preventive actions. Participate in the analysis of incidents and non-conformities. Ensure QHSE documentation is maintained. Contribute to continuous improvement initiatives. Collaborate with the various hotel departments.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training in QHSE, quality, hygiene, safety, or a similar field. Previous experience in a hotel environment is a plus. Rigorous and organized. Analytical mindset. Good interpersonal skills and ability to raise awareness among teams.</font></font></p>
<p>The consultant intervenes in the imaging perimeter as part of a perceived quality activity, responsible for detecting, analyzing and reporting defects of interior parts of the vehicle and converging with the departments of Body-in-White, assembly and design.</p><p>Strong skills in Assembly: Detection of defects of interior parts of the Vehicle. Mastery of Body-in-White processes Management of geometric convergences Analysis of the geometries of the architecture and Body-in-White. Definition of control plans and geometric surveillance. Coherence design / industrialization. Resolution and treatment of interface issues impacting perceived quality and vehicle assembly.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Good level in French and English (Speaking & Writing)</li><li>Strong adaptability and initiative</li><li>Good organization and needs framing</li><li>Tools: Quality: MSP, 8D, 5M</li><li>CAD: PLM, Catia</li><li>Additional skills: Knowledge of VRED / DELTAGEN tool</li></ul>
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Job : <p>We are looking for an IT Specialist (M/F) who will be responsible for:</p><br><br><p>- Managing the computer equipment</p><br><br><p>- Managing the telecommunication network</p><br><br><p>- Assisting staff / HelpDesk</p><br><br><p>- Managing IT security</p><br><br><p>- Leading and implementing IT projects</p><br><br> <br> <br> Required profile : <p>Associate's or Bachelor's degree in IT with experience in a similar role, ideally in the industrial sector.</p><br><br> <br><br> </div>
<p>JOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.</p><p>CORE WORK ACTIVITIES Managing Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements and follows up on Accounting SOP audits for all areas of the property. Complies with Federal and State laws applying to fraud and collection procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances credit card ledgers. Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.</p><p>Maintaining Finance and Accounting Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Maintains a strong accounting and operational control environment to safeguard assets. Completes period end function each period. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.</p><p>Demonstrating and Applying Accounting Knowledge Demonstrates knowledge of job-relevant issues, products, systems, and processes. Demonstrates knowledge of return check procedures. Demonstrates knowledge of the Gross Revenue Report. Demonstrates knowledge and proficiency with write off procedures. Demonstrates knowledge and proficiency with consolidated deposit procedures. Keeps up-to-date technically and applying new knowledge to your job. Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</p><p>Leading Accounting Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Motivates and provides a work environment where employees are productive. Imposes deadlines and delegates tasks. Provides an "open door policy" and is highly visible in areas of responsibility. Understands how to manage in a culturally diverse work environment. Manages the quality process in areas of customer service and employee satisfaction.</p><p>Managing and Conducting Human Resource Activities Supports the development, mentoring and training of employees. Provides constructive coaching and counseling to employees. Trains people on account receivable posting techniques.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates personal integrity. Uses effective listening skills. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict effectively. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time well and possesses strong organizational skills. Presents ideas, expectations and information in a concise well organized way. Uses problem solving methodology for decision making and follow up. Makes collections calls if necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 4-year bachelor's degree in Finance and Accounting or related major; no work experience required. OR 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area.</p>
<p>Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.</p><p>Purpose</p><p>Permanent contract Full-time Casablanca, Morocco IDEMIA Public Security Remote work: 2 3 days per week</p><p>Your role: Senior Mobile Software Developer</p><p>You will join a collaborative team with a Tech Lead and two developers, while also taking ownership of projects and working independently on impactful client solutions. Your role is to turn requirements into high-quality mobile software, following clear designs and delivering real business value and customer satisfaction.</p><p>Key Missions</p><p>Design, develop, test, and maintain mobile applications for Android. Contribute to software architecture, design, and development by building robust structures (design patterns, layers, reusable components) and coding complex modules within quality, cost, and delivery constraints. Apply and promote software engineering best practices (secure coding, code reviews, performance optimization, testing, CI/CD, documentation) while supporting deployment, maintenance, and evolution activities. Participate in requirements analysis, estimations, technical governance, and complex troubleshooting.</p><p>Profile & Other Information</p><p>Technical Skills : Engineering degree or validated education in computer science or equivalent 7+ years of experience in Mobile software development Mandatory Skills : Strong expertise in Android development using Kotlin, Java, Android SDK and Jetpack Compose, with proven experience designing robust and scalable mobile applications. Solid mastery of development tools and best practices, including Git, Android Studio, Maven, secured databases, and Agile project tracking tools such as Jira. Nice to Have Skills: Experience with authentication and identify management solutions (Keycloak,OpenID Connect) Languages : French: Fluent English: Professional working proficiency Soft skills : Communication, and team spirit Rigor, organization, and analytical skills Ability to adapt</p><p>By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think. We deliver cutting edge, future proof innovation that reach the highest technological standards and we re transforming, fast, to stay a leader in a world that s changing fast, too. </p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineering degree or validated education in computer science or equivalent</li><li>7+ years of experience in Mobile software development</li><li>Strong expertise in Android development using Kotlin, Java, Android SDK and Jetpack Compose, with proven experience designing robust and scalable mobile applications.</li><li>Solid mastery of development tools and best practices, including Git, Android Studio, Maven, secured databases, and Agile project tracking tools such as Jira.</li><li>Experience with authentication and identify management solutions (Keycloak,OpenID Connect)</li><li>Languages: French: Fluent, English: Professional working proficiency</li><li>Soft skills: Communication, and team spirit, Rigor, organization, and analytical skills, Ability to adapt</li></ul>
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Job : <p><strong>I- Job Mission:</strong></p><br><br><p>The mission of the Communication and Integration Officer will be to follow a cohort trained in Web Development, to lead workshops related to professional integration, to ensure prospecting with local, regional, and national companies, to organize events with companies and professionals, to assist at regional events, to coordinate with the project director, to ensure communication around the project, and to ensure the necessary reporting for successful outcomes.</p><br><br><p><strong>II- Context:</strong></p><br><br><p>As part of the establishment of YouCode Safi, the role of the Communication and Integration Officer is very important in the post-training phase. Managing relationships with stakeholders, especially companies, is a crucial phase for the success of the training. The work environment is structured as follows:</p><br><br><p><strong> 1- External Environment :</strong></p><br><br><ul><li>Knowledge of the business environment, IT service companies: Needs for profiles, IT projects;</li><li>Knowledge of the IT sector: Training centers and institutions, government services, professional associations, recruitment agencies, specialized agencies, etc.</li></ul><p><strong> 2. Internal Environment :</strong></p><br><br><ul><li>In-depth knowledge of profiles in training;</li><li>Knowledge of the training content provided: substance, strengths, potential of trainees;</li></ul><p><strong>III- Responsibilities : </strong></p><br><br><ul><li>Develop partnerships with companies and specialized centers: internship agreements, apprenticeship contracts, employment contracts, etc.;</li><li>Ensure institutional communication around the project;</li><li>Organize and lead professional integration workshops;</li><li>Support learners from the beginning to the end of the training to optimize their return to employment and other positive outcomes (follow-up, monthly individual interviews, coaching, ...)</li><li>Hold regular meetings with the cohort;</li><li>Prevent dropouts (check absences, lateness, etc.);</li><li>Help synchronize with other Simplon branches;</li><li>Distribute Simplon surveys to learners;</li><li>Organize events with companies and professionals;</li><li>Attend regional events, participate in ongoing projects;</li><li>Monitor / implement administrative reporting on placements;</li><li>Relay feedback (satisfaction/dissatisfaction) from host companies;</li><li>Alert management to critical situations (post-training) during internships;</li><li>Relay needs expressed by companies and participate in calibrating the training;</li><li>Relay and share feedback (satisfaction/dissatisfaction) expressed by host companies with management;</li><li>Significantly contribute to the continuous improvement of training;</li></ul><p><strong>IV- Challenges - Key Points - Critical Situations to Anticipate : </strong></p><br><br><p><strong> 1-</strong><strong> Challenges :</strong></p><br><br><ul><li>Engagement and motivation of young people in training or undergoing training for existing job/internship offers;</li><li>Constant monitoring of young trainees' profiles (situation, attitude in class, adaptation, integration, group dynamics) for placement;</li></ul><p><strong> 2- Critical Situations to Anticipate : </strong></p><br><br><ul><li>Crisis situations, anxiety among young people during training or job search (post-training);</li><li>Crisis situations, conflicts between young people/recruiters during internships;</li></ul><p><strong> 3- Risk :</strong></p><br><br><ul><li>Disruption of activities during internships or post-training phases;</li></ul><p>V- <strong>Performance Indicators : </strong></p><br><br><ul><li>Positive placement rate for young people;</li><li>Number of partner companies (Number of successful partnerships);</li><li>Quality of internships offered and high-value partnerships;</li></ul><p><strong>VI</strong>- <strong>Specifics : </strong></p><br><br><ul><li>Reporting to the Director of YouCode Safi;</li><li>Fixed-term contract;</li><li>Position based in Safi;</li><li>Frequent travel at regional and national level;</li><li>Driving license B;</li></ul> <br> <br> Required profile : <p><strong> 1. </strong><strong>Profile:</strong></p><br><br><ul><li>Strong interest and motivation for the position;</li><li>Understanding of the integration challenges for young people who are dropping out or long-term unemployed;</li></ul><p><strong> 2. Technical Skills (Professional):</strong></p><br><br><ul><li>Minimum 5 years of professional experience in the aforementioned field;</li><li>Excellent written French skills;</li><li>Knowledge of IT and web development (desired);</li><li>Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook;</li></ul><p><strong> 3. Managerial and Behavioral Skills</strong></p><br><br><ul><li>Experience in leading training workshops (interpersonal skills);</li><li>Ability to develop a strong network of partners;</li><li>Proficiency in public communication (Arabic and French);</li><li>Results-oriented management sense;</li><li>Team spirit and conciliation, organizational skills, rigor;</li><li>Integrity, maturity, and motivation to help project beneficiaries;</li></ul> <br><br> </div>
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Job : <p><u><strong>Job Description:</strong></u></p><br><br><p>The Operational Performance Coordinator's mission is to contribute to the continuous improvement of mining activity performance through the collection, structuring, and enhancement of operational data.<br>He/She is responsible for collecting, consolidating, analyzing, and interpreting data from geology, mine planning, surveying, operations, and other mine departments.<br>The position holder develops and implements performance monitoring tools, dashboards, key performance indicators (KPIs), and automation solutions to ensure data reliability, reduce manual tasks, and improve the speed and quality of decision-making.<br>He/She also contributes to identifying and deploying digital and artificial intelligence solutions suited to the company's operational needs.<br>The role thus serves as a transverse interface between data, digital tools, and operational teams, with the goal of transforming available data into reliable and actionable information to support operational performance and decision-making.</p><br><br><p><br><u><strong>Main Responsibilities</strong></u></p><br><br><ul><li>Collect, clean, and consolidate data from various sources.</li><li>Design and maintain reliable and documented databases.</li><li>Develop dashboards and KPIs (Excel, Power BI, etc.).</li><li>Automate processes using advanced Excel, Power Query, and VBA/Macros.</li><li>Creation of dashboards and KPIs.</li><li>Automation of dashboards using Excel, VBA/Macros, Power Query.</li><li>Development of AI solutions and user support.</li><li>Develop decision-support tools.</li><li>Use SQL for extractions and analyses.</li><li>Identify AI use cases for data management</li><li>Train and support users.</li><li>Ensure data quality, security, and governance.</li><li>Ensure HSE practices and a safe working environment, and cooperate with the HSE department.</li><li>Perform other tasks as needed to support company objectives.</li><li>Supervise junior engineers.</li><li>Periods will be spent on-site in a supervision role as part of ongoing development.</li><li>Adhere to and support all company policies and procedures.</li><li>Creation of advanced Excel files.</li><li>Development of VBA macros.</li><li>Creation of databases.</li><li>Design of Power BI reports or others</li><li>Statistical analysis and performance monitoring.</li><li>Technological watch in Data & AI.</li></ul><p><u><strong>Interface Management</strong></u></p><br><br><ul><li>Manage the interface between geology, planning, surveying, and operations.</li><li>Maintain constructive and effective working relationships with employees and subcontractors.</li></ul><p><br><u><strong>Safety Management</strong></u></p><br><br><ul><li>Ensure all activities are conducted safely and in accordance with Company standards and procedures.</li><li>Ensure procedures and standards are followed.</li><li>Demonstrate commitment and leadership in safety, social, and environmental matters.<br> </li></ul> <br> Required profile : <p><u><strong>Education Level</strong></u></p><br><br><ul><li>Master's degree (Bac+5)</li></ul><p><br><u><strong>Experience</strong></u></p><br><br><ul><li>2 years of experience in a similar role.</li><li>Experience in the mining sector is highly desirable.</li><li>Experience in operational data analysis and dashboard development is an advantage.</li><li>Experience in process automation and decision-support tool development is desired.</li></ul><p><br><u><strong>Technical Skills</strong></u></p><br><br><ul><li>Good command of the Office Suite (Advanced Excel, Microsoft Word, PowerPoint).</li><li>Expert Excel (advanced formulas, PivotTables, Power Query, Power Pivot).</li><li>VBA / Macros.</li><li>Creation, Management, and Modeling of databases.</li><li>Power BI and/or other tools.</li><li>Python (an asset).</li><li>Attention to detail</li><li>Ability to work in a multicultural environment.</li><li>Ability to communicate effectively at all levels of the organization.</li><li>Analytical and problem-solving skills.</li><li>Proficiency in English and French.</li><li>Have a reputation for integrity and ethics.</li><li>Ability to work in a demanding and high-pressure environment.</li></ul><p><u><strong>Behavioral Competencies and Soft Skills</strong></u></p><br><br><ul><li>Good communication skills (French, English)</li><li>Availability</li><li>Adaptability</li><li>Attention to detail and observation</li><li>Physical resilience</li><li>Sense of responsibility</li><li>Teamwork</li><li>Rigor and organization</li><li>Synthesis skills</li><li>Interest in new technologies and their challenges</li><li>Self-learning ability</li><li>Interface management</li></ul><p><u><strong>Recruitment Conditions</strong></u></p><br><br><ul><li>Job Title: DATA ANALYST in an open-pit and/or underground mining operation</li><li>Sector of Activity: Open-pit and underground mining operations</li><li>Region: Zgounder Mine</li><li>City: Taliouine (https://maps.app.goo.gl/ncWdKQj3pYfEwTYVA)</li><li>Working Hours: 20/10 (20 days work, 10 days off)</li></ul><br><br> <br><br> </div>
<p>Assist the Executive Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen. Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort. Monitor the Housekeeping ambassadors performance to ensure that guests receive prompt and courteous service. Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual. Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required. Assist to plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge. Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness. Assist to prepare various monthly reports and submit them to the Executive Housekeeper. Ensure that room cleaning productivity is monitored closely and maintained Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards. Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature. Ensure that the incidents and procedures of Lost and Found properties are properly recorded and stored accordingly. Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups, taking on board both positive and constructive feedback. Doing performance reviews as part of KPI and follow through the actions required for team development. Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions. Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors. Handle or resolve all guest complaints, establish amicable relations with guests of the hotel, looking after their needs and comforts at all times. Monitor productivity of the team. Motivate and support them, lead by example, help them to reach targets in place. Process timesheets to meet deadlines, ensuring accuracy. Openly communicate with ambassadors, ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback. Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over. Ensure required levels of stock are available and order to par levels if necessary. Ensure all department equipment and work areas are maintained to a high standard. Ensure security of guest rooms and keys. Assist with regular stocktaking. Liaise with Front Office and Engineering regarding ready rooms ensuring guest requirements are met. Any other reasonable request within your range of competence as required by your Supervisor or Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous Housekeeping management experience, in a similar role is essential.</li><li>Strong operational background with experience in the implementation and management of brand standards</li><li>Sound knowledge of Opera and Microsoft applications.</li><li>Proven experience with cost control including payroll, expenses and forecasting</li><li>Well groomed & articulate in communication.</li><li>Excellent time management, organisational skills and ability to work autonomously</li></ul>
<p>We are searching for an individual or an organization based in Africa (Algeria, Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo (Republic), Democratic Republic of Congo (D. R. C), Cote d'Ivoire, Djibouti, Gabon, Guinea, Madagascar, Mali, Mauritania, Morocco, Niger, Senegal, Togo and Tunisia) with a social compliance background to work with our Client Services team on a freelance or consultancy basis (part-time) and help us effectively collaborate with and service a diverse portfolio of clients and their suppliers in the aforementioned countries. With a workers rights and supplier engagement background, and a keen interest and capacity for the use of technology, we are looking for a candidate that will engage with workers, suppliers and brands in the aforementioned countries to drive meaningful impact. Working with the Client Services team, they will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the platform usage, engaging with workers and promoting participation, managing grievance cases, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe. If the role sounds like a good fit for you, we d love to hear from you.</p><p><b><br></b></p><p><b>What you ll do:</b></p><ul><li>Lead the deployment of digital worker voice programs in workplaces in French Speaking African Nations.</li><li>Lead supplier platform training and technical support</li><li>Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands</li><li>Be available for investigation and remediation support if requested by brands</li><li>Support the development and updating of supplier and worker onboarding materials</li><li>Own regular communication with supplier management - from program introduction to status check-ins</li><li>Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment</li><li>Gather client and supplier feedback and ideas to inform platform advancements</li></ul><p>*Note: Each project has its unique scope of work. Not all the responsibilities listed above will be needed for every project assigned. The scope of work will outline the specific responsibilities needed.</p><p><strong>Desired Candidate Profile</strong></p><p>Social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights</p><p>5+ years experience working within the global supply chain industry, delivering social or labour impact projects</p><p>Excellent communication skills, both oral and written, in both English and French is required.</p><p>Organized, conscientious and accountable</p><p>Experience in customer / client services and delivery</p><p>Occasional travel nationally may be required</p><p>What sets you apart:</p><ul><li>Understanding of labour, human and community rights issues in global supply chains</li><li>Knowledge and experience in community relations, corporate social responsibility programs</li><li>Experience with adopting new technology and train others to do the same</li><li>Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects</li><li>Passion for equality and safe workplaces</li><li>Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX) is a plus</li><li>If you are interested, please submit your resume, cover letter along with your proposed rates.</li></ul>
<p>Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.</p><p>Coordinates and implements accounting work and projects as assigned. Coordinates, implements and follows up on Accounting SOP audits for all areas of the property. Complies with Federal and State laws applying to fraud and collection procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances credit card ledgers. Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.</p><p>Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Maintains a strong accounting and operational control environment to safeguard assets. Completes period end function each period. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.</p><p>Demonstrates knowledge of job-relevant issues, products, systems, and processes. Demonstrates knowledge of return check procedures. Demonstrates knowledge of the Gross Revenue Report. Demonstrates knowledge and proficiency with write off procedures. Demonstrates knowledge and proficiency with consolidated deposit procedures. Keeps up-to-date technically and applying new knowledge to your job. Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Motivates and provides a work environment where employees are productive. Imposes deadlines and delegates tasks. Provides an "open door policy" and is highly visible in areas of responsibility. Understands how to manage in a culturally diverse work environment. Manages the quality process in areas of customer service and employee satisfaction.</p><p>Supports the development, mentoring and training of employees. Provides constructive coaching and counseling to employees. Trains people on account receivable posting techniques.</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates personal integrity. Uses effective listening skills. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict effectively. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time well and possesses strong organizational skills. Presents ideas, expectations and information in a concise well organized way. Uses problem solving methodology for decision making and follow up. Makes collections calls if necessary.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education and Experience</h2><p>4-year bachelor's degree in Finance and Accounting or related major; no work experience required. OR 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area.</p>
<p>Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.</p><p>Coordinates and implements accounting work and projects as assigned. Coordinates, implements and follows up on Accounting SOP audits for all areas of the property. Complies with Federal and State laws applying to fraud and collection procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances credit card ledgers. Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.</p><p>Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Maintains a strong accounting and operational control environment to safeguard assets. Completes period end function each period. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.</p><p>Demonstrates knowledge of job-relevant issues, products, systems, and processes. Demonstrates knowledge of return check procedures. Demonstrates knowledge of the Gross Revenue Report. Demonstrates knowledge and proficiency with write off procedures. Demonstrates knowledge and proficiency with consolidated deposit procedures. Keeps up-to-date technically and applying new knowledge to your job. Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Motivates and provides a work environment where employees are productive. Imposes deadlines and delegates tasks. Provides an "open door policy" and is highly visible in areas of responsibility. Understands how to manage in a culturally diverse work environment. Manages the quality process in areas of customer service and employee satisfaction.</p><p>Supports the development, mentoring and training of employees. Provides constructive coaching and counseling to employees. Trains people on account receivable posting techniques.</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates personal integrity. Uses effective listening skills. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict effectively. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time well and possesses strong organizational skills. Presents ideas, expectations and information in a concise well organized way. Uses problem solving methodology for decision making and follow up. Makes collections calls if necessary.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education and Experience</h2><p>4-year bachelor's degree in Finance and Accounting or related major; no work experience required. OR 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Account Team Leader, you will be responsible for processing maintenance quote requests related to maintenance proposals during product sales: supporting the sales force in preparing maintenance and product quotes. You will provide quoting and information tools, and facilitate negotiations with partners to ensure the success of our sales offers. You will also be responsible for creating specific quotes and optimizing costs for competitive projects, enabling the sales team to develop proposals by determining their margin levels while adhering to delegation rules. This includes ensuring the feasibility of requests, developing offers with partners, negotiating with our partners, and verifying information provided by the client, particularly in the case of trade-ins, to optimize the reliability of our responses and create profitable offers. Establish maintenance pricing based on maintenance costs, ensure service feasibility with support, and provide pricing consistent with the client's marketing offer to standardize the maintenance offering and guarantee a unified approach. Ensure the updating and dissemination of information (pricing, product ranges, pricing conditions, obsolescence, new partner processes) to communicate changes. Participate in the continuous improvement of processes by reporting malfunctions or opportunities for improvement.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Search profile</font></font></h2><p><font dir="auto" ><font dir="auto" >Education: Bachelor's degree (Bac+3) in Computer Networks or higher.</font></font></p><p><font dir="auto" ><font dir="auto" >Experience: Entry-level or 1 year of experience in a similar position or equivalent knowledge.</font></font></p><p><font dir="auto" ><font dir="auto" >Certifications: CCNA R&S is a plus.</font></font></p><p><font dir="auto" ><font dir="auto" >Good organization and prioritization.</font></font></p><h3><font dir="auto" ><font dir="auto" >Required skills:</font></font></h3><p><font dir="auto" ><font dir="auto" >Network network: CCNA level.</font></font></p><p><font dir="auto" ><font dir="auto" >Solid knowledge of one or more suppliers (CISCO, FORTINET, ARUBA, PALO ALTO and others).</font></font></p><p><font dir="auto" ><font dir="auto" >A good mastery of Excel.</font></font></p><p><font dir="auto" ><font dir="auto" >Good communication skills in French, both spoken and written.</font></font></p><p><font dir="auto" ><font dir="auto" >A good level of English for communication is desirable.</font></font></p><p><font dir="auto" ><font dir="auto" >Good analytical skills and good negotiation skills.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.</p><p>CORE WORK ACTIVITIES Managing Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements and follows up on Accounting SOP audits for all areas of the property. Complies with Federal and State laws applying to fraud and collection procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances credit card ledgers. Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.</p><p>Maintaining Finance and Accounting Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Maintains a strong accounting and operational control environment to safeguard assets. Completes period end function each period. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.</p><p>Demonstrating and Applying Accounting Knowledge Demonstrates knowledge of job-relevant issues, products, systems, and processes. Demonstrates knowledge of return check procedures. Demonstrates knowledge of the Gross Revenue Report. Demonstrates knowledge and proficiency with write off procedures. Demonstrates knowledge and proficiency with consolidated deposit procedures. Keeps up-to-date technically and applying new knowledge to your job. Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</p><p>Leading Accounting Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Motivates and provides a work environment where employees are productive. Imposes deadlines and delegates tasks. Provides an "open door policy" and is highly visible in areas of responsibility. Understands how to manage in a culturally diverse work environment. Manages the quality process in areas of customer service and employee satisfaction.</p><p>Managing and Conducting Human Resource Activities Supports the development, mentoring and training of employees. Provides constructive coaching and counseling to employees. Trains people on account receivable posting techniques.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates personal integrity. Uses effective listening skills. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict effectively. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time well and possesses strong organizational skills. Presents ideas, expectations and information in a concise well organized way. Uses problem solving methodology for decision making and follow up. Makes collections calls if necessary.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience 4-year bachelor's degree in Finance and Accounting or related major; no work experience required. OR 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&C, Reporting & Analytics) and associated hotel interfaces.</p><p>Join Oracle in Agadir Bay Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco and we are looking for talented professionals to be part of this exciting journey.</p><p>This is your opportunity to:</p><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle one of the world s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</li></ul><p>At Oracle, we don t just support our customers we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</p><p>Duties & Responsibilities</p><ul><li>Provide voice and remote support for hotel customers worldwide.</li><li>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</li><li>Document solutions and ensure accurate case records in ICCP tool.</li><li>Collaborate with Oracle teams to escalate and resolve issues.</li><li>Act as customer advocate for hotel users and escalate gaps.</li><li>Provide technical assistance via phone, email, and remote tools.</li><li>Assist in OPERA configuration, installation, and training when required.</li><li>Stay updated on OPERA new releases.</li></ul><p>Knowledge, Skills & Abilities</p><p>Essential</p><ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li></ul><p>Other Requirements</p><ul><li>Commitment to high-quality customer service.</li><li>Excellent English & German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li></ul><p>Abilities</p><ul><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years IT or hospitality systems support experience.</li><li>Experience with hotel PMS applications, ideally Oracle OPERA.</li><li>Graduate degree in technical, hospitality, or business field.</li><li>Understanding of hotel operations (front office, reservations, housekeeping).</li><li>Customer service experience with direct client interaction.</li><li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li><li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li><li>SQL experience preferred.</li><li>Commitment to high-quality customer service.</li><li>Excellent English & German communication</li><li>Strong troubleshooting and problem-solving ability.</li><li>Organizational and multitasking skills.</li><li>Flexibility for global 24x7 shifts including weekends and holidays.</li><li>Cross-cultural awareness.</li><li>Ability to build trust with hotel customers and Oracle colleagues.</li><li>Independent worker and team player.</li><li>Adaptable and able to prioritize in dynamic environments.</li><li>Creative thinker to resolve problems and improve processes.</li><li>Resilient under pressure with focus on service quality.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>YOUR MISSION</p><p>As our Business Analyst for Glovo Morocco, you will be key to achieving our Revenue Business Plan and significantly impacting the country's performance. Your focus will be on unlocking growth by using data to generate commercial insights. You will shape the overall Commercial strategy in close collaboration with the Head of Commercial, as well as with various stakeholders at Headquarters and within the local team, to drive performance and maximize positive outcomes for our partners.</p><p>THE JOURNEY</p><p>Key Responsibilities:</p><p>Driving Commercial Strategy & Data Optimization:</p><p>As a Senior Analyst - Commercial Projects based in our Casablanca HQ, you will be a key member of the Morocco commercial team, focusing on optimizing partner value and enhancing operational efficiency through data-driven initiatives.</p><p>Core Focus Areas:</p><p>Partner Ads & Promos Strategy:</p><p>Lead the strategy for Partner Ads and Promotions, including developing sales pipelines and conversion funnels. This involves improving processes and tooling to maximize efficiency and effectiveness.</p><p>Data & Reporting:</p><p>Consolidate, optimize, and maintain all tools and reports required to track key KPIs and manage partner investments in Partner Ads. Provide regular performance reports with actionable insights to leadership to inform and refine ongoing strategies.</p><p>Commercial Project Support:</p><p>Support the Commercial team on various projects that require leveraging data and automation, such as Business Planning, partner P&L analysis, Account Manager (AM) portfolio management, and target setting.</p><p>Product Enablement:</p><p>Create clear playbooks that articulate the value proposition of our newest Ads products, differentiating our offerings to ensure maximum relevance and high conversion across various advertiser segments.</p><p>Team & Growth:</p><p>Actively collaborate with colleagues and contribute to a supportive environment that encourages growth, development, and impactful work.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>WHAT YOU WILL BRING TO THE RIDE</h2><p>You Have</p><ul><li>Keen interest in tech, platform businesses and last mile logistics</li><li>Min 3 years of experience in top-tier management consulting, investment banking, corporate strategy and/ or a fast paced analytical role in a high growth environment</li><li>Demonstrated experience in leading the structuring and solving of complex problems (Defining the scope of a problem, breaking it down into logical components, executing high quality quantitative and qualitative analysis and developing key insights)</li><li>A track record of delivering practical recommendations and translating them into action and results</li><li>Effective prioritization as well as skills to lead multiple project workstreams concurrently and independently</li><li>Ability to work with a wide range of stakeholders (including senior leadership) across any department in Glovo, defining value, scope & deliverables, effectively integrating their inputs, adequately managing their expectations, and building trust.</li><li>Strong communication skills and are able to articulate complex concepts in a simple and structured way (both written and orally)</li><li>Good eye for opportunities to make things better and take ownership over them</li><li>Intermediate SQL skills, plus G-suite proficiency (sheets, slides) preferred</li><li>Fluent in English and French; Arabic is a plus</li></ul><p>You Are</p><ul><li>Highly strategic and a structured thinker: you know how to structure, break down and analyse problems to solve them at their root</li><li>Comfortable navigating ambiguity and driven by results: you are joining a highly dynamic, fast paced and rapidly evolving industry, you need to be comfortable taking difficult and ambiguous problems and turning them into real, implementable solutions at pace</li><li>An owner with an entrepreneurial mindset: you own your work, your results and everything in between and you know how to roll your sleeves up and creatively problem solve your way out of issues</li></ul><p>Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p><p></p></section>