Factory Jobs
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>S/He will provide basic technical support and guidance to staff and partners in the country office, draft technical portions workplans and other technical materials based on the design and direction set by technical leadership and implement monitoring and evaluation initiatives. S/He will support training and capacity strengthening for monitoring and evaluation and support the smooth functioning of STRIDES monitoring and evaluation systems. He/she will create scientific or technical materials relevant to STRIDES and evaluates programmatic effectiveness and provide technical assessment and others reports. S/He will provide administrative support on core project operations (e.g., updating manuals, assisting with proposals, and budget tracking).</p>
<p><strong>Technical Requirements:</strong></p>
<ul>
<li>Assists in providing technical support in the development and dissemination of tools, materials, reports, papers, and intervention for projects.</li>
<li>Provides quality control and quality assurance support.</li>
<li>Conducts searches of published literature, mobile software sites, blogs, on evolving issues.</li>
<li>Contribute to development and sharing of lessons, knowledge, innovations, and best practices.</li>
<li>Provides support to work planning and workplan preparation and finalization.</li>
<li>Performs other duties as assigned by the supervisor.</li>
</ul>
<p><strong>Project Design Implementation:</strong></p>
<ul>
<li>Works closely with assigned team to ensure activities are implemented according to standard operating procedures (SOPs).</li>
<li>Monitors and maintains protocols, instruments, data sets, manuals, training materials and reports.</li>
</ul>
<p><strong>Client/Funder Support:</strong></p>
<ul>
<li>Participates in client / funder meetings.</li>
<li>Prepares Requests for Proposals for technical, administrative, and other service needs.</li>
</ul>
<p><strong>Operations Management (Finance, HR, etc.):</strong></p>
<ul>
<li>Responds to requests and inquiries from internal and external staff.</li>
<li>Provides administrative and logistic support to technical team, training, events, meetings, and other activities.</li>
</ul>
<p><strong>Project Reporting:</strong></p>
<ul>
<li>Supports preparation of quarterly and annual reports, and other documents.</li>
<li>Writes and edits technical reports and documents.</li>
<li>Gathers information, data and statistics needed to provide evidence to reports, presentations, papers, and other documentation produced.</li>
<li>Assists with technical troubleshooting, guide data analysis and application of data.</li>
<li>Participates in data review and support data use for decision making.</li>
<li>Ensures the documentation and reporting of appropriate services rendered to clients is done in the relevant service registers.</li>
<li>Assists with compiling technical content (e.g., reports, presentations, manuscripts).</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Summary:</strong></p>
<p>The Monitoring, Evaluation, and Learning (MEL) Officer will support the implementation of the STRengthening Infectious Disease DEtection Systems (STRIDES) project in Morocco by maintaining and implementing the monitoring and evaluation processes and practices of the project. S/He will train program staff to ensure that performance indicators and data related to outcomes, achievements, and impact are properly prepared and collected in targeted geographic areas and sectors.</p><p></p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a dynamic team and participate in improving the customer experience on a financial project! Foundever is recruiting Bilingual Customer Service Representatives (English & French) for a new project in collaboration with a major player in financial services.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your missions: Respond to customer calls and provide quick and effective solutions; Resolve problems by personalizing each interaction with professionalism; Collaborate within a passionate and responsible team, focused on customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are perfectly fluent in spoken French and English;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have excellent communication and organizational skills;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum education level: Baccalaureate;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are able to manage pressure and resolve problems quickly.</font></font></li></ul>
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Job : <ul><li>Supervise and coordinate daily operations.</li><li>Ensure the smooth running of truck loading and compliance with internal procedures.</li><li>Oversee fuel stock levels.</li><li>Monitor performance indicators and provide regular reports.</li><li>Ensure compliance with HSE (Health, Safety, Environment) standards.</li><li>Participate in the continuous improvement of operational processes.</li><li>Manage incidents and propose corrective actions.</li></ul> <br> Required profile : <ul><li>Bachelor's degree (Bac+3) in management, logistics, management, or a similar field.</li><li>Proven experience in a similar role, ideally in the fuel, distribution, or logistics sector.</li><li>Good leadership and team management skills.</li><li>Organized, rigorous, and responsive.</li><li>Good command of management and reporting tools.</li></ul> <br><br> </div>
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Job : <p>Welcome clients in person and by phone.<br>Manage administrative and sales files.<br>Prepare quotes, purchase orders, and sales documents.<br>Follow up on customer files and coordinate with different departments.<br>Organize and update dashboards and reports.<br>File and archive documents.<br>Assist the sales team in their daily activities.</p><br><br> <br> Required profile : <p>Associate's degree (Bac+2) or higher in Management, Business, Secretarial Studies, or equivalent.<br>Minimum of 2 years of experience in a similar role.<br>Excellent command of French, both written and spoken.<br>Good command of Microsoft Office tools (Excel, Word, Outlook).<br>Organized, rigorous, and discreet.<br>Excellent interpersonal skills and team spirit.</p><br><br> <br><br> </div>
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Job : <p>• Experience as a Salesperson, ideally in the hotel industry.<br>• Have already worked on the Opera system or an equivalent system.<br>• Good communication with clients.<br>• Good level of French and English.<br>• Good presentation.<br>• Customer service oriented.<br>• Proficient in computer tools (Excel, Outlook...).<br>• Dynamic, organized, and motivated.<br> </p><br><br> <br> Required profile : <p>• Experience as a Salesperson, ideally in the hotel industry.<br>• Have already worked on the Opera system or an equivalent system.<br>• Good communication with clients.<br>• Good level of French and English.<br>• Good presentation.<br>• Customer service oriented.<br>• Proficient in computer tools (Excel, Outlook...).<br>• Dynamic, organized, and motivated.<br> </p><br><br> <br><br> </div>
<p>The purchasing/supply technician works in collaboration with the domain buyers and suppliers in France/Morocco to ensure the correct application and achievement of the objectives of the Purchasing/Supply process.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+3 / 4 degree in Purchasing, Supply Chain, Logistics, or Industrial Management.</li><li>First experience in purchasing and/or supply.</li><li>Proficient with IT tools, especially Excel; knowledge of SAP is a plus.</li><li>Rigorous, organized, and responsive, with the ability to manage priorities and ensure reliable portfolio follow-up.</li><li>Recognized for communication skills, sense of service, and ability to work with buyers, suppliers, and various internal departments.</li></ul>
<p>We are looking for a full stack developer, mastering Spring Java, Angular, Cloud DevOps with significant experience in the design and operation of distributed services in an Agile/DevOps environment.</p><p>His missions:</p><ul><li>Understand business challenges to propose the best solution to the client</li><li>Develop skills in billing back offices</li><li>Perform developments and unit tests of existing and new client needs</li><li>Correct detected anomalies</li><li>Detailed technical documentation</li></ul><p><strong>Desired Candidate Profile</strong></p><p>3-5 years of experience in Java / Angular development</p><p>Very good command of Java / Spring / Angular.</p><p>Practice of CI/CD environments, Terraform and Kubernetes.</p><p>Mastery of GCP</p><p>Agile / Scrum Methodologies.</p>
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>Individual is responsible for ensuring RA-CMC post approval change objectives are met by project managing marketed product variations including authoring and compilation of chemistry, manufacturing, and control (CMC) sections to ensure timely preparation of submission documents. This position will also ensure proper communication with all key partners in the functional departments in support of regulatory filings. This position will manage, coach, mentor, and develop junior staff, including new employee onboarding.</p><br><ul><li>Independently manage, compile, and author CMC sections of marketed product variations. Update moderately complex CMC documents independently.</li><li>Independently develop initial content plans, bundling strategies, and project timelines. Partner with RA CMC Project Leads to verify and finalize as needed.</li><li>Collaborate with diverse functional groups to ensure file-ability and acceptance of CMC sections.</li><li>Manage assigned projects to ensure thoroughness, accuracy, and timeliness of CMC dossiers and responses. Drive team and management reviews with minimal intervention by project lead. Provide coaching to more junior RA CMC colleagues during team and management reviews.</li><li>Lead business critical programs through coordination of activities and resource management across global programs for multiple post approval changes.</li><li>Ensure CMC expectations including CTD content, structural and formatting requirements are being met consistently across projects. Develop and communicate/train on best practices for use of regulatory business systems within the group.</li><li>Independently provide tactical support to integrate technical issues with regulatory requirements and emerging standards.</li><li>Identify and communicate content gaps and risks for variation documents.</li><li>Provide usage team guidance and drive updates to submission document templates.</li><li>Support annual reports and renewals (ad hoc baseline support)</li></ul><br>Qualifications<br><br><ul><li>Minimum of a BA/BS Degree in Chemical, and/or, Biological Sciences/relevant discipline</li><li>Required: 8 years pharmaceutical experience</li><li>Preferred: 10 years pharmaceutical experience including 5-plus years in regulatory affairs or 5-plus years in Discovery, R&D, or Manufacturing, 2-plus years supervising employees</li><li>Prior experience in the preparation of CMC sections of regulatory dossiers including electronic submissions</li><li>Strong working knowledge of manufacturing unit operations or CTD structure</li><li>Superior oral and written communication skills</li><li>Ability to work cooperatively with all levels and types of global personnel required</li><li>Experience working with electronic document management systems</li><li>Ability to work independently under pressure and manage multiple projects simultaneously</li><li>Detail/accuracy oriented</li><li>Collaborative and willing to learn</li><li>Familiarity with US and other international regulatory requirements for drug product dossiers</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our long-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Who are we? Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Technical Customer Advisor As a Technical Customer Advisor, you will play an essential role by:</p><p>Responding to customer requests with precision: Handle incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.</p><p>Resolving technical problems effectively: Analyze customer needs, identify appropriate solutions, and guide users in resolving their problems.</p><p>Demonstrating advanced technical aptitude: Use your skills to understand and resolve complex situations, while adopting the tools and technologies made available.</p><p>What we offer you At Concentrix, we prioritize the development of our talents. Here are the unique benefits we offer to recognize your contribution:</p><p>Attractive remuneration with additional bonuses: Language bonus dedicated to our multilingual Game-Changers. Regularity bonus from 12 months and motivating performance bonuses. Special Eid al-Adha bonus.</p><p>Exceptional social benefits: Advantageous health insurance and complementary retirement plan after one year. Flexible hours with the possibility of teleworking after an integration period. Free access to our gym. Transport provided to allow you to get to your workplace safely and without logistical constraints. Continuous training to develop your skills and acquire new knowledge adapted to the position.</p><p>A dynamic work environment: Themed events and gifts throughout the year to strengthen team spirit.</p><p>The profile of our Game-Changers We are looking for talents who:</p><p>Perfectly master French and English, both written and spoken.</p><p>Possess excellent communication skills: Are clear, pedagogical, and patient, with the ability to explain technical solutions in an accessible way.</p><p>Demonstrate solid technical skills: Have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies.</p><p>Adopt a structured and proactive approach: Are organized, autonomous, and capable of effectively managing priorities, even under pressure.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Perfectly master French and English, both written and spoken.</li><li>Possess excellent communication skills: Are clear, pedagogical, and patient, with the ability to explain technical solutions in an accessible way.</li><li>Demonstrate solid technical skills: Have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies.</li><li>Adopt a structured and proactive approach: Are organized, autonomous, and capable of effectively managing priorities, even under pressure.</li></ul><p></p></section>
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<br> Company culture : <p><strong>CAC (Centrale Automobile Chérifienne)</strong> is characterized by a strong <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a <strong>competitive dimension</strong>, focused on performance, ambition and customer satisfaction. It is also supported by a structured <strong>organizational culture</strong>, ensuring rigor, efficiency and process reliability, while a more moderate <strong>innovative component</strong> fosters adaptability and continuous improvement.
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<br> Job : <p><strong>1. Infrastructure and Building Management</strong><br>Ensure the proper functioning and maintenance of the company's buildings, facilities, and equipment.<br>Plan and supervise preventive and corrective maintenance operations.<br>Oversee development, renovation, and improvement work on sites.<br>Ensure that facilities comply with safety, hygiene, and regulatory standards.<br>Ensure follow-up of mandatory regulatory checks.</p><br><br><p><br><strong>2. General Services Management</strong><br>Supervise services related to security, guarding, cleaning, reception, green spaces, and catering.<br>Guarantee the quality of services provided to employees.<br>Establish and monitor maintenance and external service contracts.<br>Manage service requests from different departments.</p><br><br><p><br><strong>3. Supplier and Procurement Management</strong><br>Identify, select, and evaluate suppliers and service providers.<br>Negotiate contracts, pricing conditions, and service levels.<br>Check invoices and ensure budget tracking for expenses.<br>Participate in tenders and supplier consultations.</p><br><br><p><br><strong>4. Equipment and Resource Management</strong><br>Manage furniture, office equipment, and supplies.<br>Ensure the optimal use of material resources.<br>Organize moving, rearranging, and installing new spaces.<br>Maintain an up-to-date inventory of managed equipment and assets.</p><br><br><p><br><strong>5. Safety and Prevention</strong><br>Ensure compliance with safety rules for people and property.<br>Participate in the implementation of prevention plans and emergency procedures.<br>Coordinate evacuation drills and awareness campaigns.<br>Monitor incidents related to infrastructure and general services.</p><br><br><p><br><strong>6. Budget Management and Reporting</strong><br>Develop and monitor the general services budget.<br>Optimize operating costs while maintaining service quality.<br>Produce performance indicators and activity reports.<br>Propose continuous improvement plans.</p><br><br> <br> <br> Required profile : <p><strong>Education</strong><br>Bachelor's or Master's degree in Management, Logistics, Maintenance, Industrial Engineering, Facility Management, or equivalent.</p><br><br><p><br><strong>Experience</strong><br>Minimum 5 years of experience in general services, facility management, or general services management.<br>Experience in an industrial or multi-site environment is a plus.</p><br><br><p><br><strong>Technical Skills</strong><br>Infrastructure and maintenance management.<br>Budget management and cost tracking.<br>Supplier and contract management.<br>Knowledge of safety, hygiene, and regulatory compliance standards.<br>Proficiency in office and reporting tools.</p><br><br><p><br><strong>Personal Qualities</strong><br>Organizational and planning skills.<br>Responsiveness and ability to manage emergencies.<br>Service-oriented and internal customer focus.<br>Negotiation skills.<br>Leadership and ability to coordinate multiple stakeholders.<br>Rigor and sense of responsibility.</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b style="font-size: 11px;">About the location:</b></p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<p> </p> <p> </p> <p><b>Key Activities of this Position:</b></p> <p><b>People Functions:</b></p> <p> Maintain harmonious and professional relationship with all departments and Home Office.</p> <p> Comply with and enforce Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p> <p> Must have strong interpersonal skills and be able to relate to all levels of management.</p> <p> Must be able to assist hotel guests with technical requirements and issues.</p> <p> Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.</p> <p> Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.</p> <p> During Pre-Opening, must be able to lead and control 30-60 vendors / contractors at any one time.</p> <p> During Pre-Opening, must be strong in following up and prioritized tasks for variance vendors, contracts and corporate IST and hotel department heads.</p> <p> Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.</p> <p>Product Functions:</p> <p> Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.</p> <p> Establish and maintain user procedures and hardware familiarization for all systems.</p> <p> Establish and maintain system security procedures consistent with control requirements and corporate policy.</p> <p> Maintain accurate records of system files; software and hardware issues and service requirements.</p> <p> Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.</p> <p> Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.</p> <p> Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).</p> <p> Administer Lotus Notes, connection to global VPN and other communication tools</p> <p> Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.</p> <p> Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.</p> <p> As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.</p> <p> Good knowledge and support for Desktop OS and applications.</p> <p> Provide direct guest support and quality support to function rooms and conference services.</p> <p> Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.</p> <p>Profit Functions:</p> <p> Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.</p> <p> Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.</p> <p> Implement technology best practices from other Four Seasons properties that are workable.</p> <p> Establish product lifecycle management for hardware/software and 10-year capital planning for technology.</p> <p> Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.</p> <p>New Opening:</p> <p> Must be able to lead and maintain control over 50 vendors/contractors at any one time.</p> <p> Must be strong in following up and prioritize tasks for variance vendors/contractors and hotel department heads.</p> <p> Must be able to provide regular project updates and manage expectations of the hotel Planning Committees, department heads, Corporate IST and executive stakeholders.</p> <p> </p> <p> </p> <p> </p> <p> </p></div></section>
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Company culture : <p>
<strong>Cnexia Tech</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and measurable results are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation in a fast-evolving technological environment. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br>
<br> Job : <ul><li>Pipeline Orchestration, Data Ingestion Build, monitor, and optimize near real-time streaming pipelines routing CCAIP voice and chat sessions into Google BigQuery.</li><li>Gemini Grounding Generative AI Integrate Gemini Enterprise for Customer Experience with enterprise knowledge bases to ensure accurate, context-aware agent interactions.</li><li>Database Management State & Storage Maintain low-latency Firestore and BigTable configurations to securely store active chat session states and metadata.</li><li>Architectural Design System Engineering Design resilient, high-performance system architectures, presenting technical diagrams and project blueprints to management.</li><li>Mentorship & Delegation Team Leadership Distribute engineering tasks efficiently among team members and lead the technical development and training of subordinates.</li><li>Testing & Debugging Quality Assurance Create sandboxed products for system testing, actively searching for pipeline errors and applying post-launch hotfixes.</li><li>Client & PM Alignment Stakeholder Management Accept requirements from management, negotiate scope changes with clients, and demonstrate final project updates.</li><li>Compliance Governance Data Protection Oversee automated PII redaction workflows on voice and text streams to ensure complete privacy alignment before data storage.</li></ul> <br> <br> Required profile : <ul><li>University or college degree in engineering, computer sciences, physics, mathematics or relevant experience in an equivalent domain</li><li>Excellent communication skills in English</li><li>Minimum of 5+ years' in similar role</li><li>Must hold an active Google Professional Data Engineer certification. Deep expertise in BigQuery, BigTable, and Firestore (Standard & Enterprise) is non-negotiable.</li><li>Proven experience architecting and managing high-throughput streaming pipelines using GCP Pub/Sub, Cloud Functions, and Dataflow.</li><li>Practical experience with LLM orchestration, grounding Gemini Enterprise Agents on enterprise data lakes, and Retrieval-Augmented Generation (RAG).</li><li>Hands-on deployment experience with Google Cloud Contact Center AI (CCAI/CCAIP) and Dialogflow CX for live voice/chat streams.</li><li>Robust capability writing Terraform for infrastructure deployment and managing fine-grained GCP IAM roles to secure cloud resources.</li></ul> <br><br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>ORDER TAKER JOB DESCRIPTIONS</span></span></p><br><br><br><ul><li><p><span><span>Take guest orders, communicate special requests to the kitchen, and coordinate </span><span>delivery</span><span> of orders and complementary in-room amenities according to Four Seasons Standards.</span></span></p><br><br></li><li><p><span><span>Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.</span></span></p><br><br></li><li><p><span><span>Upsell </span><span>additional</span><span> services and products </span><span>to</span><span> maximize revenues.</span></span></p><br><br></li><li><p><span><span>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers </span><span>in a timely manner</span><span> to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities.</span></span></p><br><br></li><li><p><span><span>Anticipate guest needs, </span><span>ascertain</span><span> satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.</span></span></p><br><br></li><li><p><span><span>Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from </span><span>kitchen</span><span> and delivered in a prompt and </span><span>accurate</span><span> fashion.</span></span></p><br><br></li><li><p><span><span>Maintain and file logs of amenity deliveries, table retrievals and private bar service requests.</span></span></p><br><br></li><li><p><span><span>Update Opera with guest preferences collected and </span><span>maintain</span><span> regular reports to review in-house and arriving VIPs with special requests/set-ups.</span></span></p><br><br></li><li><p><span><span>Comply with</span><span> Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as </span><span>set forth in</span><span> Empact.</span></span></p><br><br></li><li><p><span><span>Work harmoniously and professionally with co-workers and supervisors.</span></span></p><br><br></li><li><p><span><span>Stock and order paper (cups, tags, straws </span><span>etc</span><span>) and office (</span><span>Micros</span><span> paper, printing paper, amenity cards, breakfast </span><span>doorknob</span><span> menus </span><span>etc</span><span>) supply items.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in setting tray tables for delivery.</span></span></p><br><br></li><li><p><span><span>Work closely with </span><span>the housekeeping</span><span> coordinator to handle in-room guest requests simultaneously and seamlessly.</span></span></p><br><br></li><li><p><span><span>Use</span><span>HotSOS</span><span> to dispatch staff </span><span>to</span><span> guestroom (and residential) floors to complete the </span><span>needed</span><span> request.</span></span></p><br><br></li><li><p><span><span>Use Opera reports to prepare for hotel guests; share communication with team and beyond </span><span>regarding</span><span> preferences; update records/profiles etc.</span></span></p><br><br></li><li><p><span><span>Coordinate with banquets when special deliveries are requested from an event to the guest room (</span><span>i.e.</span><span> midnight snack for bride and groom </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>Complete cashiering duties as per guideline daily.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in preparing regular </span><span>Avero</span><span> reports to analyze performance and adjust strategy according to guest preferences.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span> with payroll reporting.</span></span></p><br><br></li><li><p><span><span>Have excellent Food & Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests’ inquiries / problems / suggestions.</span></span></p><br><br></li><li><p><span><span>Liaise with the Kitchen shift leader whenever in doubt about any </span><span>guests'</span><span> requests which </span><span>are</span><span> out of the menu / extraordinary, prior to confirming with the guests.</span></span></p><br><br></li><li><p><span><span>Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets</span></span></p><br><br></li></ul><br><p><b><span>Standard Duties:</span></b></p><br><br><ul><li><p><span><span>To provide a friendly and professional service that always exceeds </span><span>guests’</span><span>expectations</span><span>.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in phone coverage with other departments.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> the department to upkeep relevant </span><span>noticeboards</span><span>.</span></span></p><br><br></li><li><p><span><span>Prepare related paperwork for new hires.</span></span></p><br><br></li><li><p><span><span>Requires knowledge and the ability to </span><span>operate</span><span> computer equipment including word processing and spreadsheet software plus other systems (</span><span>i.e.</span><span> Opera, Windows, Bayan payroll and analysis reports </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>To accept responsibility for the </span><span>health,</span><span>safety</span><span> and welfare of all areas of the department, </span><span>guests</span><span> and employees and to respond properly </span><span>to</span><span> any hotel </span><span>emergency</span><span>.</span></span></p><br><br></li><li><p><span><span>To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid.</span></span></p><br><br></li><li><p><span><span>To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, </span><span>Health</span><span> and Safety.</span></span></p><br><br></li><li><p><span><span>To undertake other duties and responsibilities which, while outside the normal routine, will be within the position's overall scope.</span></span></p><br><br></li><li><p><span><span>To report for duty punctually wearing the correct uniform/attire and name badge. To </span><span>maintain</span><span> a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.</span></span></p><br><br></li><li><p><span><span>Wear hair restraint/hat, gloves, apron, </span><span>jacket</span><span> and closed-toed shoes while on duty.</span></span></p><br><br></li><li><p><span><span>To </span><span>comply with</span><span> local legislation as </span><span>required</span><span>.</span></span></p><br><br></li><li><p><span><span>To </span><span>maintain</span><span> good working relationships with your colleagues and all other departments through working by The Golden Rule.</span></span></p><br><br></li><li><p><span><span>To respond to any changes in the department as dictated by the needs of </span><span>industry</span><span>, </span><span>company</span><span> or hotel.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</span></span></p><br><br></li><li><p><span><span>To conduct and attend training sessions as outlined.</span></span></p><br><br></li><li><p><span><span>Perform other tasks or projects as assigned by the Director of Food & Beverage or In-Room Dining Manager.</span></span></p><br><br></li><li><p><span><span>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Manage and drive Operations Service Quality and performance across the network by analyzing KPIs, monitoring transit time and operational processes, and coordinating improvement initiatives across Gateway, Service Centers and Maghreb countries to ensure optimal service, cost efficiency and customer satisfaction.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Monitor and analyze Operations performance indicators (Transit Time, Delivery, Exception handling, process quality, NOEP KPIs such as SPR and SPORH).</li><li>Provide regular reporting and analytical insights to identify performance gaps and drive continuous improvement.</li><li>Control and coordinate Operations performance across Gateway, Service Centers and Network Operations (GOPS / GTW).</li><li>Manage end-to-end shipment visibility and ensure data accuracy across the network.</li><li>Lead Quality Control Center (AQCC) activities to ensure real-time monitoring and rapid response to service incidents.</li><li>Supervise Network Control Group (NCG) activities including tracing, flight monitoring and incident management.</li><li>Coordinate with internal stakeholders (Gateway, Ops, Customer Service, Sales, Finance, IT) to ensure smooth operations and service delivery.</li><li>Provide proactive communication on service disruptions and ensure timely escalation and resolution of incidents.</li><li>Support Customer Operations Group (COG) with reporting, post-sales support and customized solutions.</li><li>Develop and implement Operations Performance Plans aligned with regional and global objectives.</li><li>Identify operational constraints and implement corrective action plans with stakeholders.</li><li>Support audits (ISO, TAPA), training programs and business continuity planning (BCA).</li><li>Lead or participate in local and regional projects to improve service quality and operational efficiency.</li><li>Ensure compliance with DHL policies, GSOP standards and global operational guidelines.</li><li>Support Sales and commercial teams with operational insights, customer solutions and performance updates.</li><li>Monitor revenue and cost implications of operational activities and identify revenue leakage opportunities.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">Bac +4/5 in Business, Logistics, Transportation or related field.<br>Minimum 3 to 5 years of experience in Operations, Service Quality or Network Control Group.<br>Strong analytical and problem-solving skills with ability to manage multiple projects.<br>Good knowledge of operations processes, KPIs and performance management.<br>Advanced skills in Excel; Access or data tools knowledge is an advantage.<br>Good command of <strong>French</strong>, spoken and written.<br>Strong communication, coordination and stakeholder management skills.<br>Ability to work under pressure in a complex and fast-paced environment.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Customer Orientation: Understands customer needs and ensures service solutions meet expectations.<br>Planning & Organizing: Structures work effectively to manage multiple priorities and meet deadlines.<br>Decision Making: Takes informed and timely decisions based on data analysis and operational context.<br>Influencing: Engages stakeholders and drives alignment across functions to achieve results.<br>Communication: Provides clear, structured and timely information to internal and external stakeholders.<br>Commitment to Excellence: Drives continuous improvement and strives to exceed service quality standards.<br>Team Leadership: Supports collaboration, development and alignment across cross-functional teams</p></div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p>Main Duties and Responsibilities</p><br><br><br><p>1. To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</p><br><br><br><p>2. To escort guests and familiarize them with facilities and services.</p><br><br><br><p>3. To produce and distribute relevant information lists to other departments.</p><br><br><br><p>4. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</p><br><br><br><p>5. To take reservations, amendments and handle general enquiries regarding bookings.</p><br><br><br><p>6. To prepare all pre-registration for the following day's arrivals.</p><br><br><br><p>7. To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</p><br><br><br><p>8. To handle all facsimiles, e-mails and typing as requested.</p><br><br><br><p>9. To be able to multitask and work in a demanding environment</p><br><br><br><p>10. To give a detailed hand over to the oncoming shift.</p><br><br><br><p>11. To ensure a high standard of grooming, deportment and personal hygiene.</p><br><br><br><p>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</p><br><br><br><p>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</p><br><br><br><p>14. To assist all other Front Office departments whenever needed as long as previously trained for.</p><br><br><br><p>15. To be a welcoming and attentive presence in the Lobby.</p><br><br><br><p>16. To perform all task to Four Seasons standards.</p><br><br><br><p>17. To develop all task regarding the night shift.</p><br><br><br><p>18. To be able to easily interact with guest and deal with basic complains.</p><br><br><br><br><br><br><br> </div>
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Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset.
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<br> Job : <p>As part of optimizing the performance of its information system on an IBM Mainframe z/OS environment, we are looking for a DB2 expert with strong expertise in SQL performance.<br>The mission primarily consists of analyzing, diagnosing, and optimizing DB2 access and SQL statements of existing programs, in order to reduce their resource consumption and improve the overall performance of critical applications.</p><br><br><p><span><u><strong>Functions and responsibilities</strong></u></span><br>• Perform performance analysis of SQL processes executed on DB2 for z/OS.<br>• Identify SQL queries that consume the most CPU, I/O, and execution time.<br>• Analyze and optimize SQL statements of existing programs.<br>• Analyze DB2 Access Paths and execution plans.<br>• Propose improvements to data access and indexing strategies.<br>• Analyze DB2 statistics and recommend necessary actions: RUNSTATS, REORG, BIND/REBIND, etc.<br>• Identify causes of performance degradation and propose sustainable solutions.<br>• Support development teams in improving their SQL queries.<br>• Participate in technical reviews and impact analyses.<br>• Monitor performance gains after implementing optimizations.<br>• Document optimizations carried out and contribute to the dissemination of good SQL practices.</p><br><br> <br> <br> Required profile : <p><br>Qualities required to succeed in this role<br>• Ideally 8 to 10 years of experience or more on DB2 for z/OS.<br>• Significant experience in analyzing and optimizing SQL performance on critical applications.<br>• Strong mastery of CPU, I/O issues, and data access optimization.<br>• Ability to analyze complex performance issues and propose concrete and sustainable solutions.<br>• Experience in production Mainframe environments with high volumes.</p><br><br><p>Essential technical skills<br>• DB2 for z/OS - expert level.<br>• SQL performance optimization.<br>• Access Path analysis.<br>• EXPLAIN PLAN.<br>• Index optimization.<br>• RUNSTATS / REORG.<br>• BIND / REBIND Packages.<br>• Management and analysis of DB2 statistics.<br>• Analysis of CPU / I/O consumption.</p><br><br><p>CGI is an inclusive employer and welcomes applications from people with disabilities and supports career development for men and women.</p><br><br> <br><br> </div>
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Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.
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<br> Job : <p><strong>Main Mission: </strong></p><br><br><p>To lead the organization's purchasing policy, ensure the performance, compliance, and optimization of purchases, while managing and developing the team.</p><br><br><p><strong>Functional Tasks and Responsibilities: </strong></p><br><br><p><strong>1. Definition and Management of Purchasing Strategy</strong><br>• Define and implement the purchasing strategy in line with the organization's objectives.<br>• Evaluate and select suppliers, negotiate contracts, monitor calls for tenders, and ensure compliance with contractual clauses.<br>• Monitor markets, tools, and service providers to optimize costs and quality.</p><br><br><p><strong>2. Management and Organization of the Department</strong><br>• Supervise, lead, and support the purchasing team: task distribution, training, performance monitoring, schedule management.<br>• Plan activities, develop and manage the department's budget, report to management.</p><br><br><p><strong>3. Operational Supervision and Compliance</strong><br>• Ensure the proper execution of purchase, supply, and supplier payment operations in compliance with deadlines and procedures.<br>• Monitor framework agreements, control regulatory compliance (public procurement, contract law), and prevent disputes.<br>• Optimize supply processes and analyze expenses to propose areas for improvement.</p><br><br><p><strong>4. Internal and External Relations</strong><br>• Develop lasting partnerships with suppliers and ensure the satisfaction of internal clients.<br>• Advise business units on their needs and support innovation or transformation projects.</p><br><br> <br> Required profile : <p><strong>Education</strong>: Master's degree (Bac+5) in logistics, purchasing, management, commerce, wealth management, or equivalent.</p><br><br><p><strong>Experience</strong>: 10 years of experience in a similar role, ideally in the financial, banking, or micro-finance sector.</p><br><br><p><strong>Technical Skills: </strong></p><br><br><ul><li>Mastery of invoicing rules, tax regulations, and accounting procedures.</li><li>Knowledge of invoicing management tools and associated information systems.</li><li>Good understanding of project management.</li></ul><p><strong>Transversal Skills:</strong></p><br><br><ul><li>Service-oriented, pedagogical, diplomatic, and ability to unite a team.</li><li>Rigor, method, and organizational skills.</li><li>Analytical and synthesis skills.</li><li>Excellent communication and negotiation skills with internal and external stakeholders.</li><li>Stress resistance and ability to work in high-pressure or conflict situations.</li><li>Discretion, integrity, and respect for confidentiality.</li></ul> <br><br> </div>
<p>The Supplier Quality Engineer is responsible for managing supplier quality to ensure product and process compliance with customer, regulatory, and industrial requirements of the aeronautical sector. They are involved throughout the product lifecycle, from development phases to series production, ensuring supply chain security and continuous improvement of supplier performance.</p><p><strong>Main Responsibilities:</strong></p><ul><li>Pilot the development and deployment of APQP approaches with suppliers.</li><li>Ensure quality monitoring of suppliers during development, industrialization, and series production phases.</li><li>Conduct regular supplier audits and site visits to evaluate process compliance and supplier industrial maturity, with a minimum of four visits/audits per year for strategic or critical suppliers.</li><li>Identify, evaluate, and manage high-risk suppliers by implementing appropriate action plans to secure deliveries and reduce quality and supply chain risks.</li><li>Pilot problem-solving actions and continuous improvement plans using quality methodologies such as 8D, RCCA, PDCA, and root cause analyses.</li><li>Analyze supplier non-conformities and ensure follow-up of corrective and preventive actions until their effective closure.</li><li>Monitor and analyze supplier performance indicators: PPM, non-conformity rate, on-time delivery, cost of poor quality, and effectiveness of action plans.</li><li>Participate in the selection, qualification, and homologation of new suppliers in accordance with internal and customer requirements.</li><li>Verify and validate supplier quality deliverables such as FAI, DVI, PPAP, FMEA, control plans, and industrial validation files.</li><li>Ensure supplier compliance with applicable aeronautical standards and requirements, particularly EN9100, NADCAP, and specific customer requirements.</li><li>Collaborate closely with Engineering, Purchasing, Production, Supply Chain, and Program teams to ensure supplier risk management and continuity of industrial activities.</li><li>Participate in the management of industrial transfers and securing ramp-ups.</li><li>Provide regular reporting to management on supplier performance status, identified risks, and ongoing action plans.</li><li>Be available for frequent national and international travel as required by projects, audits, or critical supplier situations.</li><li>Intervene quickly in case of supplier quality crisis to limit impacts on production and customer deliveries.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bac +5 (Engineering school or Master's degree) with a specialization in quality, industrial engineering, mechanical engineering, or equivalent.</p><p>Minimum of 2 to 5 years of experience in quality, ideally in an industrial environment (aeronautics, automotive, rail).</p>
<p>Who are we? Concentrix is an international company with a presence in over 70 countries. We are specialists in improving customer experience and optimizing core processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Customer Advisor:</p><p>Your primary role will be to be the privileged point of contact for our clients. Your missions will be to:</p><ul><li>Handle automobile claims declarations from policyholders.</li><li>Analyze contract guarantees to validate coverage.</li><li>Process financial settlements for files according to established procedures.</li><li>Provide quality customer support throughout the claim process.</li><li>Collaborate with experts to optimize processing times.</li></ul><p>By what means? Inbound calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!</p><p><strong>Desired Candidate Profile</strong></p><p>What we offer you:</p><p>At Concentrix, we prioritize the recognition of our talents. Here are the unique benefits we offer to acknowledge your contribution:</p><ul><li>Remuneration and benefits: Language bonus for multilingual profiles, Performance bonuses, Regularity bonus starting from 12 months, Special Eid al-Adha bonus, Flexible working hours with the possibility of remote work after integration, Free access to the gym, Transport provided.</li><li>Social benefits: Advantageous health insurance + CNSS/AMO, Complementary retirement after one year.</li><li>Optimal working conditions: Initial and continuous training, A work environment that values quality of work life, Professional development opportunities.</li></ul><p>The profile we are looking for:</p><p>We are looking for talents who possess:</p><ul><li>Perfect mastery of automobile claims management techniques.</li><li>Successful prior experience in a contact center or insurance company.</li><li>Excellent oral and written communication skills adapted to customer relations.</li><li>Proven administrative rigor in following up on technical files.</li><li>Strong results orientation to drive performance indicators.</li></ul><p>Our recruitment process:</p><ol><li>Telephone pre-qualification: a first discussion with a member of the recruitment team to validate the prerequisites for the position.</li><li>In-person: Collective presentation, answers to your questions, and written tests (French and IT).</li><li>Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture.</li></ol><p>Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet!</p>
<p>Expert in our EDI systems (EDIFrance/WebEDI, EDIConnect), the EDI Project Manager ensures the operational and technical interface between the business needs of the client's Supply Chain and the EDI solutions.</p><p>1. EDI Project Management & Partner Management</p><ul><li>Conducting EDI projects: End-to-end management (technical migrations, integration of new flows, connection openings).</li><li>Management of the Generix provider: Facilitating follow-up meetings, scoping evolution requests, controlling service quality and adherence to commitments (SLA).</li><li>Multi-stakeholder coordination: Central interface between the provider, Business Units/Departments, IT teams, and the internal IT department.</li></ul><p>2. Design, Implementation & Testing</p><ul><li>Scoping & Specifications: Analysis of functional needs and drafting of technical specifications (flow mapping).</li><li>Development & Configuration: Configuration and implementation of new EDI messages.</li><li>Validation & Testing: Coordination of unit tests (TU) and non-regression tests, then validation of flow compliance with the departments.</li><li>Go-live: Management of deployments and change support.</li></ul><p>3. Operational Maintenance & Support</p><ul><li>Supervision & Evolution: Daily monitoring of flow generation and integration; corrective and evolutionary maintenance of the existing EDI catalog.</li><li>Level 3 Operational Support: Handling complex incidents and resolving high-impact anomalies.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+5 degree (Engineering school or university) in IT, or equivalent experience</li><li>More than 7 years of experience in EDI flow management</li><li>Experience in the retail / mass distribution sector would be an asset</li></ul><p>Required Skills:</p><p>Must Have</p><ul><li>Expertise in EDI and mass distribution procurement processes: Supply Chain, invoice dematerialization, banking flows)</li><li>Mastery of EDIFACT exchange standards and SAP integration (IDocs)</li><li>Experience with tools used by Generix: TradeXpress, GCN, AS2, X400, Infinity</li></ul><p>Nice to Have</p><ul><li>Experience with file exchanges/transfers: CFT, Connect Direct, SFTP</li><li>Storage: Message buckets: Kafka (Apache), QSeries</li><li>Synchronous: API</li><li>Supervision: Syslog, DOCUMENTTRACKER</li><li>Monitoring: Mastery of the latest industry standards and developments in the EDI field.</li></ul><p>Languages:</p><ul><li>Professional English essential (international context)</li></ul><p>Coordination:</p><ul><li>Ability to foster collaboration among multidisciplinary, internal, and external teams</li><li>Proactive, attentive, and communicative: Clarity in technical simplification for departments and strong synthesis skills</li><li>Ability to support the development of the EDI department's business</li><li>Responsiveness & Autonomy: High responsiveness to critical incidents (Level 3 Support) and ability to manage subjects autonomously</li><li>Analytical mindset and rigor</li></ul>