Factory Jobs
5043 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >As a Fullstack .NET Developer, your responsibilities will include:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Developing and maintaining web applications using .NET</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the design and implementation of high-quality software solutions</font></font></li> <li><font dir="auto" ><font dir="auto" >Collaboration with development teams to identify and resolve technical problems</font></font></li> <li><font dir="auto" ><font dir="auto" >develop unit and validation tests to guarantee code quality</font></font></li> <li><font dir="auto" ><font dir="auto" >Working closely with third-party teams to understand end-user needs</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintaining compliance with development standards and best practices</font></font></li> <li><font dir="auto" ><font dir="auto" >Documenting development processes and software solutions</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <ul> <li> <font dir="auto" ><font dir="auto" >You have at least 3 years of experience in web development with .NET and (Angular or React)</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Experience with relational database technologies (SQL)</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Knowledge of object-oriented design and programming principles</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Knowledge of web application security concepts</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Experience in distributed application development and teamwork</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Strong ability to communicate and collaborate with business and development teams</font></font> </li> <li> <font dir="auto" ><font dir="auto" >A constant desire to learn and improve professional skills</font></font> </li> <li> <font dir="auto" ><font dir="auto" >A good command of French and English.</font></font></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b><br>About the Role:</b><br>If you are passionate about creating value through strategic sourcing, building strong supplier partnerships, and driving operational excellence, this role could be an exciting opportunity for you!<br>As a Procurement Manager North Africa, you will play a key role in delivering sustainable value, ensuring supply continuity, and supporting business growth across the region. You will contribute to the development and execution of procurement strategies, lead sourcing initiatives, and collaborate closely with cross-functional teams to achieve business objectives.<br>You will identify opportunities, drive efficiencies, and implement innovative solutions while fostering strong relationships with suppliers and stakeholders.<br><b>Main Responsibilities:</b><br>CONTRACT MANAGEMENT:<br>Manages contracts, measure and improve their utilization<br>Perform local communication on new contracts<br>EXECUTE STRATEGIC SOURCING:<br>Execute strategic sourcing activities for Local Categories in line with the Group category management strategy<br>Support Group Category Manager in executing strategic sourcing activities, and providing full visibility on local market specificities<br>Manage implementation of strategic procurement projects<br>PROCUREMENT:<br>Lead and execute sourcing activities for all the Procurement categories according to the Group guidelines.<br>Analyze and monitor market trends, suppliers' concentrations and possible Innovation<br>Identify Sourcing opportunities and evaluate potential internal requests synergies<br>Lead negotiations with the Suppliers in order to bring the maximum value to the requesting function, in term of TCO (total cost of ownership), service and quality (SLA/KPI)<br>STAKEHOLDER MANAGEMENT:<br>Ensure proper alignment with internal customers (business functions) requirements and demand<br>Collaborate and support Group Category Leaders in executing strategic sourcing activities for categories<br>Local antenna for the Group, Area & Region Procurement<br>Collaborates with other Functions in the definition and implementations of policies (e.g. Finance, Legal, Insurances, HR)<br>PROCUREMENT SUPPLIER RELATIONSHIP:<br>Define Supplier Segmentation Model and Framework to define relationship type to set-up with key suppliers<br>Build and maintain supplier relationships that generate value for both Ferrero and the suppliers over time<br>ADMINISTRATION ACTIVITIES:<br>Manage overall performance of administration activities, ensuring service level and process and policy compliance<br>Manage emerging issues, identify area of improvements, validate process and IT system enhancements<br>Create & approve Purchase Order Documents according to defined Way-of-Working and PO thresholds<br>Support Local Admin specialist in case of mismatches between orders and invoices and approve PO documents<br>PERFORM MASTER DATA MANGEMENT:<br>Responsible for requiring new suppliers to be added or existing suppliers to be blocked<br>Support in collection of Supplier Data and communicate those data to the team in charge of uploading them in the system<br>Manage and maintain supplier financial analysis and performance for the categories<br>MANAGE PROCESS GOVERNANCE AND PERFORMANCE:<br>Apply and follow relevant policies and procedures to pursue the category strategy consistently complying with the Group framework and guidelines<br>Define and ensure Process Governance involving all relevant stakeholders<br>Achieve targets for all Categories<br>Develop Purchasing Country Budget Planning<br>About You:<br>Education & Background:<br>Bachelor or Master's Degree in Business Administration, Finance, Engineering or Science<br>A least 4-6 years of experience working in procurement<br>Successful track record and development potential<br>Working experience in a cross-cultural environment in a matrix organization preferable<br>Competencies & Attitude:<br>Mastering procurement techniques: negotiating skills, RFI, RFQ, budgeting, market analysis, risk management, price management<br>Knowledge of Indirect categories<br>Analytical mindset and strong reporting skills;<br>Ethical and strong personal values<br>Enthusiasm, passion and commitment to excellence with a result-oriented approach<br>IT Language Skills:<br>Excellent knowledge of MS Office<br>Previous experience with SAP / SAP Ariba is a plus<br>Arabic, French & advanced proficiency in English<br>Any other language spoken is considered as a plus<br>The successful candidate will demonstrate flexibility and adaptability, including the ability to travel when required by business needs.<br>Our Benefits & Perks:<br>Careers with caring built in - discover our benefits here .<br><br></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
</p><br><br>
<br> Job : <p>Your tasks will include:</p><br><br><ul><li>Developing data pipelines.</li><li>Processing large volumes of data.</li><li>Optimizing processing performance.</li><li>Maintaining Big Data platforms.</li><li>Participating in support activities.</li><li>Collaborating with Data teams.</li></ul> <br> Required profile : <p>You have a Master's degree (Bac+5) in computer science.</p><br><br><p>Significant experience in Big Data.</p><br><br><p><u><strong>Required skills: </strong></u></p><br><br><ul><li><p>Spark, Hadoop, Python, SQL, Kafka, Cloud.</p><br><br></li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Missions</p><ul><li>Provide N2/N3 support on Jira and Confluence (on premise / Data Center)</li><li>Administer the platforms (projects, spaces, workflows, permissions)</li><li>Install, configure, and maintain plugins</li><li>Perform Jira and Confluence upgrades (preparation, testing, execution, rollback)</li><li>Ensure the performance, availability, and security of the tools</li><li>Write technical documentation and procedures</li><li>Participate in the continuous improvement of the platform</li></ul><p>Technical Skills</p><ul><li>Advanced administration of Jira and Confluence platforms in on-premise and Data Center environments</li><li>Proficiency in Linux and MySQL operation</li><li>Solid ability to analyze logs, diagnose, and resolve complex incidents</li><li>Implementation of automation and customization scripts via Groovy/ScriptRunner</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profile & Experience:</p><ul><li>3-4 years minimum experience on Jira and Confluence products (on premise / Data Center)</li><li>Proven experience in N2/N3 support</li><li>Demonstrated practice of Jira and Confluence version upgrades</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Manage the handling of non-conformities (HR and FM) and conduct root cause analyses using 8D, 5 Whys, and Ishikawa methodologies. Define, deploy, and monitor corrective and preventive actions to ensure continuous process improvement. Ensure the processing and follow-up of customer feedback in accordance with established quality processes. Serve as the quality interface with customers regarding complaints and quality incident management. Contribute to the technical expertise of HR and FM.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Bac+5 level education (Quality, Industrial Engineering, Mechanics or equivalent field)</font></font></p><p><font dir="auto" ><font dir="auto" >First experience in an industrial environment appreciated</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of quality tools and problem-solving methods (5 Whys, Ishikawa, 8D).</font></font></p><p><font dir="auto" ><font dir="auto" >Ability to work in a team and collaborate with different departments.</font></font></p><p><font dir="auto" ><font dir="auto" >Motivation to learn and grow in a demanding environment and oriented towards continuous improvement.</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <br><ul><li>Recording accounting entries.</li><li>Monitoring customer and supplier invoices.</li><li>Reconciling bank accounts.</li><li>Preparing the elements needed for financial statement preparation.</li><li>Meeting tax and social deadlines.</li></ul> <br> <br> Required profile : <br><ul><li>Associate's degree (Bac+2) to Master's degree (Bac+5) in Accounting, Management, or Finance.<br>Experience of 2 to 5 years in a similar role.</li><li>Excellent command of accounting principles.</li><li>Good knowledge of computer tools, especially accounting software and Excel.</li><li>Impeccable rigor and organization in your work.</li><li>A strong sense of analysis and problem-solving.</li><li>Ability to work in a team and communicate effectively.</li><li>Ability to meet deadlines.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Maroc Climate and Security (MCS) – Carrier</strong> operates within a <strong>predominantly cooperative culture</strong>, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a <strong>strong performance orientation</strong>, reflected in clear objectives and results-driven practices. It is further complemented by an <strong>innovative dimension</strong> that values initiative, alongside <strong>structured organizational processes</strong> ensuring efficiency, consistency and reliability.
</p><br><br>
<br> Job : <p>As part of our development, we are recruiting a full-time Customer Service Representative (M/F) for our partner Chubb Fire & Security.</p><br><br><p>Chubb Fire & Security is an API Group company and one of the leading providers of fire and electronic security solutions and services for customers worldwide.</p><br><br><p>Chubb has been protecting people and property for over 200 years. Today, its 13,000 employees in over 200 branches and 17 countries work to make the world safer, protect people, and ensure customers' peace of mind.</p><br><br><p>As a full-time Customer Service Representative (M/F), you will be responsible for the following tasks:</p><br><br><ul><li>Provide technical information to customers;</li><li>Handle the commercial and administrative processing of customer orders;</li><li>Process recommendations for equipment replacement from the quoting tool: telephone follow-ups, quote modifications, order entry and tracking, quote portfolio updates...);</li><li>Handle customer requests forwarded by the Customer Relations Department (quote requests and prospects) and ensure communication between customers and branches (Directors and Sales Representatives);</li><li>Record maintenance contracts won by technicians in the quoting tool;</li><li>Update the customer contact database in the quoting tool;</li><li>Analyze commercial activity and report regularly (reporting).<br> </li></ul> <br> <br> Required profile : <p><strong>You can be part of the MCS team:</strong></p><br><br><ul><li>Associate's or Bachelor's degree in commerce, management, or equivalent;</li><li>2 to 3 years of experience in a sales department;</li><li>Good customer skills and commercial drive;</li><li>Organized, punctual, and motivated;</li><li>Proficient in Microsoft Office Suite;</li><li>Knowledge of the fire safety environment is desired;</li><li>Good command of written and spoken French.</li></ul><p><strong>What we offer you:</strong></p><br><br><p>You will have the opportunity to be part of an international, constantly evolving environment and to join a fun, open-minded team that promotes diversity.</p><br><br><ul><li>Standard office hours;</li><li>Work-life balance;</li><li>A continuously growing international environment;</li><li>A continuous learning environment;</li><li>Team building and other activities...etc.<br> </li></ul><p><strong><em>Join us now!</em></strong></p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The ability to treat all employees in a friendly and courteous manner the employees are our guests. The ability to process confidential information without compromising the nature of the material or information. The ability to answer telephone calls (keeping with Four Seasons Regent standards), offering information, verifying present/past employment & handling personal calls for employees. The ability to greet applicants and employees and handle all questions in a friendly manner. The ability to screen applicants, do reference checks, forward applications to Department Heads and Division Heads, mail form letters, process new hires, and complete new hire files. The ability to process PSAs, including completing, distributing and filing. All PSAs should be delivered in a confidential envelope when routing. The ability to generate and distribute all monthly reports including overdue performance reviews, birthday, MSDS training, new hire, and termination lists. The ability to maintain the cleanliness of the office and order supplies when necessary. The ability to handle employee comp room requests, educational reimbursement submittments, name tag orders, disbursement of medical and dental forms The ability to update and maintain the hotel's bulletin boards. The ability to distribute any literature, forms, prizes, cards, etc. to employees when necessary. The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office. The ability to respond properly in any hotel emergency or safety situation The ability to perform other tasks or projects as assigned by hotel management and staff. The ability to maintain files of qualified applicants for future positions including logging of applicants and no thanks letters. The ability to ensure all newly hired employees are correctly processed (orientation, payroll, references checked, offer letters etc.). The ability to ensure the coordination with the cafeteria team and tha the area is clean and well decorated during holidays and special events. The ability to ensure that the employee locker room is clean and orderly.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Reading, writing and oral proficiency in the English language. Degree of HR studies. Experience in a luxury brands is a plus. Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Lear For You</b> <br>
</span><p>We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because <strong>we want to be more for you.</strong></p><br>
<p>A path to a better career. A better future.</p><br>
<p>Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.</p><br>
<p>They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.</p><br>
<p>Are you ready for a better career? A better future?</p><br><br><br><b>Responsibilities</b> <br><ul>
<li>Participate in the development and validation of the project and manage progress through meetings and periodic reports.</li>
<li>Analyze and study process definition and manufacturing flow in the cutting area.</li>
<li>Define and implement cutting and crimping processes, including machine configuration, parameter settings, and process standardization.</li>
<li>Lead the definition, specification, and procurement of cutting & crimping equipment, tooling (applicators, presses, blades), and spare parts in alignment with project requirements and budget.</li>
<li>Define and validate tooling selection (crimp applicators, dies, wire cutting tools) based on wire specifications and customer requirements.</li>
<li>Ensure tooling, equipment installation and validation in accordance with Project timing.</li>
<li>Solve day-to-day manufacturing problems and resolve production stops related to the process.</li>
<li>Improve the efficiency of the manufacturing line by utilizing lean manufacturing and six sigma techniques.</li>
<li>Demonstrate, execute and embody the role model leadership attributes Follow & execute innovation projects: IDEA, Industry 4.0, …</li>
<li>Supervise and animate a functional and hierarchical team of equipment/process technicians.</li>
</ul><br><br><b>Education Requirements</b> <br><ul>
<li>Engineer or (Bac+5) degree in Mechanical/Industrial engineering or equivalent.</li>
</ul><br><br><b>Experience Requirements</b> <br><ul>
<li>3 years of professional experience in Automotive/wiring industry.</li>
<li>Excellent knowledge of data analysis and capacity study</li>
<li>Strong technical expertise in cutting and crimping equipment, including setup, validation, troubleshooting, and optimization.</li>
<li>In-depth understanding of crimping standards (pull force, crimp height, crimp cross-section analysis, IPC/automotive standards) and quality requirements.</li>
<li>Ability to define and validate crimping parameters, tooling selection (applicators, presses), and machine calibration.</li>
<li>Practical knowledge of MS Office.</li>
<li>Strong organizational and problem-solving skills.</li>
<li>Deadline-oriented and decision-making ability.</li>
<li>Excellent organizational skills: proven ability to plan and priorities tasks.</li>
</ul><br><br><b>Languages</b> <br><ul>
<li>Excellent communication skills in French & English</li>
</ul><br><br><b>Equal Opportunity Employer</b> <br>
<p><span><em>Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.</em></span></p><br>
<p><span><em>We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.</em></span></p><br>
<p><em><span>Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.</span></em></p><br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><b><b>Job Description:</b></b></span></p><br><br><p><b>Context:</b></p><br><br><p><br>Airbus Defence and Space Morocco is looking for a Technical Solution Manager<br>(M/F) (Telecommunications Solution Architect), to join our System Design &amp; Engineering team in Rabat, Morocco.</p><br><br><br><p>As a Technical Solution Manager you are responsible for the adequacy and<br>compliance of the proposed Professional Mobile Radio (PMR) solution in TETRA ETSI standard with customer functional and operational requirements. You will have to provide technical solution description in bid and in project phases. </p><br><br><br><p><b>Functions:</b></p><br><br><p><br>Your main tasks and responsibilities will include:</p><br><br><p><br>· Collection and analysis of customer functional and operational requirements,<br>· Definition of the technical solution: specification, architecture, dimensioning,<br>with adequate resiliency, performance and security levels and optimized<br>costs, <br>· Write-up of the Technical Solution Description documents: HLD (High-Level<br>design) and LLD (Low-level design)<br>· Configuration of the network elements: parameters delivery for roll-out,<br>· Bid/Project Technical follow-up: technical reviews with customers,<br>commitment requests, technical changes,<br>· Suppliers’ technical follow-up: technical specification and qualification plan,<br>· Scope of supply definition for the end-to-end solution,<br>· End-to end integration strategy<br>· Test plan definition and System Acceptance of the solution<br>· Operational planning with Customer.</p><br><br><br><p><b>Our expectations for you:</b></p><br><br><p><br>· Bachelor’s or Master’s degree in Telecommunication or similar and at least<br>3-5 years of relevant work experience in Telecommunications domain<br>· Skills in telecommunications network architecture in TETRA standard.<br>· Organisational skills and activity follow-up<br>· Capacity to communicate with different stakeholders, internally and externally<br>· Willingness to work in an international environment, volunteer, proactive and<br>dynamic<br>· Fluent spoken and written French and English skills are required.<br>· To succeed in this kind of role you need to have collaborative and proactive<br>way of working and customer service attitude.</p><br><br><p><br>This position requires a security clearance, or to be eligible to such clearance by<br>relevant authorities.</p><br><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Defence and Space Maroc<br><p><b>Employment Type:</b></p><br><br>Permanent<p>-------</p><br><br><br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Job Family:</b></p><br><br>Computing&Comm and Info& Data Processing <JF-EN-EB><br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to </span><span>emsom@airbus.com.</span></p><br><br><br><p><span>At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</span></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>JOB SUMMARY<br>Head Concierge<br>The Ritz-Carlton Rabat, Dar Es Salam | Rabat, Morocco - <br>Craft Exceptional Experiences at One of Morocco’s Finest Luxury Destinations<br>Nestled within the prestigious Dar Es Salam estate and surrounded by beautifully landscaped gardens, championship golf courses and the cultural richness of Morocco’s capital, <br>The Ritz-Carlton Rabat, Dar Es Salam<br>offers a distinctive blend of contemporary luxury and timeless elegance. Renowned for its refined service, exceptional surroundings and commitment to creating unforgettable memories, the hotel stands as one of North Africa’s most prestigious hospitality destinations.<br>As part of <br>The Ritz-Carlton<br>, a brand recognised worldwide for its legendary service and unwavering dedication to personalised guest experiences, this is an opportunity to lead a critical function that sits at the very heart of the luxury guest journey.<br>We are seeking an accomplished <br>Head Concierge<br>to inspire and lead our Concierge team, ensuring every guest interaction reflects the exceptional standards and genuine care that define The Ritz-Carlton experience.<br>About the Role<br>The Head Concierge is responsible for leading all aspects of the Concierge operation, ensuring guests receive intuitive, personalised and memorable service before, during and after their stay. Acting as a trusted ambassador for both the hotel and destination, you will oversee the delivery of bespoke guest experiences while building strong relationships with local partners, attractions and businesses to enhance every visit<br>This highly visible leadership role requires a strong operational mindset, a passion for luxury hospitality and the ability to inspire a team to consistently exceed guest expectations. Working closely with Front Office and hotel leadership teams, you will help drive guest satisfaction, loyalty and overall hotel performance<br>Key Responsibilities<br>Lead and develop the Concierge team, fostering a culture of trust, collaboration, accountability and service excellence<br>Oversee daily concierge operations, ensuring quality standards are consistently achieved and guest expectations exceeded<br>Champion personalised service for all guests, with particular attention to VIPs, repeat visitors and special requests<br>Develop and maintain a comprehensive network of local luxury partners, restaurants, cultural attractions and service providers to create exceptional guest experiences<br>Ensure the team effectively handles guest enquiries, transportation arrangements, reservations, ticketing and bespoke concierge services<br>Monitor guest feedback and service performance, implementing improvements that strengthen guest satisfaction and loyalty<br>Support the achievement of departmental and property financial objectives through efficient operations and resource management<br>Act as a role model for The Ritz-Carlton Gold Standards, maintaining a visible presence and setting the benchmark for guest relations<br>The Ideal Candidate<br>You are an inspiring hospitality leader who understands that true luxury lies in anticipation, authenticity and attention to detail. You have a proven ability to build high-performing teams and create service cultures where colleagues feel empowered to deliver extraordinary experiences.<br>The successful candidate will bring:<br>Experience leading Concierge, Guest Services or Front Office operations within a luxury hospitality environment<br>A strong understanding of guest engagement, service recovery and personalised luxury experiences<br>Exceptional interpersonal, communication and relationship-building skills<br>The ability to remain composed, professional and solution-focused in a fast-paced environment<br>Commercial awareness and an understanding of how service excellence contributes to business performance<br>A passion for coaching, mentoring and developing talent<br>Deep appreciation for cultural diversity and the ability to anticipate the unique needs of an international clientele<br>Why Join Marriott International<br>At <br>Marriott International<br>, we are committed to helping our associates grow personally and professionally. As the world’s leading hospitality company, we offer unrivalled opportunities to build a global career while working alongside some of the industry’s most talented professionals.<br>By joining <br>The Ritz-Carlton<br>, you will benefit from:<br>Exceptional career development opportunities across Marriott International’s global portfolio.<br>Industry-leading learning and leadership development programmes.<br>A culture built on inclusion, wellbeing and continuous growth.<br>The opportunity to represent one of the world’s most prestigious luxury hospitality brands.<br>The chance to make a meaningful impact through extraordinary guest experiences every day<br>Create Memorable Moments That Last a Lifetime<br>At The Ritz-Carlton, we believe every interaction matters. As <br>Head Concierge<br>, you will play a defining role in shaping the guest experience, creating personalised journeys and leading a team dedicated to delivering legendary service. If you are passionate about luxury hospitality, inspired by excellence and ready to lead at one of Morocco’s most distinguished hotels, we invite you to explore this exceptional opportunity with <br>The Ritz-Carlton Rabat, Dar Es Salam<br>.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
</p><br><br>
<br> Job : <p>We are looking for a Full Stack Developer, skilled in <strong>Spring Java</strong>, <strong>Angular</strong>, <strong>Cloud</strong> <strong>DevOps</strong> with significant experience in designing and operating distributed services in an Agile/DevOps environment.</p><br><br><p><strong>Its missions: </strong></p><br><br><ul><li>Understand business needs to propose the best solution to the client</li><li>Develop skills in billing back offices</li><li>Carry out developments and unit tests for existing and new client needs</li><li>Fix detected bugs</li><li>Detailed technical documentation</li></ul> <br> Required profile : <p><strong>Skills sought: </strong></p><br><br><ul><li>3 to 5 years of experience in Java / Angular development</li><li><em>Very good command of Java /Spring/ Angular.</em></li><li><em>Experience with CI/CD environments, Terraform, and Kubernetes.</em></li><li><em>Mastery of GCP</em></li><li><em>Agile / Scrum methodologies.</em></li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
</p><br><br>
<br> Job : <ul><li>Manage the medical coverage scheme for all permanent employees and retirees, by ensuring the administrative follow-up of memberships, reimbursements, and benefits.</li><li>Ensure the proper application of the leave management process and the control of absences in accordance with company policies and procedures.</li><li>Prepare monthly reports related to leave and absences.</li><li>Establish, verify, and ensure the processing, within the required deadlines, of human resources related forms and documents.</li><li>Assist the Occupational Physician in organizing and monitoring Alcohol and Drug (A&D) tests.</li><li>Ensure the monitoring of staff attendance and establish timekeeping and attendance reports.</li></ul> <br> Required profile : <ul><li>Higher education in Human Resources, Social Law, or equivalent.</li><li>At least 2 years of experience in social affairs management.</li><li>Good knowledge of labor law and social protection.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>Jameel Motors</strong> is characterized by a <strong>performance-driven and competitive culture</strong>, where ambition, customer focus and the achievement of concrete results play a central role. This dynamic is complemented by a <strong>collaborative dimension</strong>, fostering trust, teamwork and employee support. The company also maintains openness to <strong>innovation</strong>, supporting adaptability and evolving practices. This balance creates a demanding, collaborative and success-oriented work environment.
</p><br><br>
<br> Job : <p><strong>Purpose of the position</strong></p><br><br><p>As part of the launch of JMC (Jiangling Motors Corporation), a Chinese brand of light commercial vehicles soon to be introduced to the Moroccan market, the Light Commercial Vehicle Sales Representative is responsible for developing sales to a professional clientele in their sector.<br>They ensure active prospecting, development, and retention of a portfolio of B2B clients (companies, artisans, merchants, administrations, and fleet managers), supporting clients throughout the sales process to achieve revenue, volume, market share, and customer satisfaction objectives, in accordance with Jameel Motors standards.</p><br><br><p><br><strong>Main activities</strong></p><br><br><p><strong><em>B2B Commercial Development:</em></strong><br>• Actively prospect new professional clients through field visits, phone calls, and targeted prospecting actions.<br>• Develop and retain a portfolio of clients (companies, artisans, merchants, administrations, SMEs, key accounts, and fleet managers).<br>• Identify client needs and propose the most suitable Light Commercial Vehicle solutions for their business.<br>• Organize and conduct vehicle demonstrations and test drives with clients when necessary.<br>• Develop fleet sales and contribute to identifying new business opportunities.<br>• Develop a network of local referrers and partners to strengthen the brand's commercial presence.</p><br><br><p><strong><em>Customer Relationship Management:</em></strong><br>• Support professional clients throughout the sales process, from qualifying needs to vehicle delivery.<br>• Prepare commercial offers in collaboration with relevant teams (financing, trade-ins, customization, etc.).<br>• Ensure order, delivery, registration, and invoicing follow-up in coordination with internal departments.<br>• Guarantee regular follow-up after delivery to retain clients and generate new commercial opportunities.<br>• Handle and follow up on customer complaints until resolution.</p><br><br><p><em><strong>Commercial Activity Management:</strong></em><br>• Ensure CRM updates and follow-up of commercial opportunities.<br>• Ensure compliance with commercial processes and Jameel Motors standards.<br>• Participate in sales meetings and share information on opportunities, competition, and market needs.<br>• Conduct competitive intelligence and report field information to contribute to brand development.<br>• Achieve set objectives for prospecting, new clients, sales, customer satisfaction, and CRM data quality.<br> </p><br><br> <br> Required profile : <p><strong>Education & Experience</strong><br>• University degree in Commerce, Management, Marketing, Economics, or equivalent.<br>• 2 to 5 years of experience in B2B sales, ideally in the automotive sector, light commercial vehicles, fleet sales, or equipment goods.<br>• Field prospecting and business development experience is essential.<br>• Experience in selling financing, leasing, or vehicle rental solutions is a plus.</p><br><br><p><br><strong>Key Skills</strong><br>• Excellent commercial prospecting and B2B portfolio development skills.<br>• Strong negotiation and solution selling abilities.<br>• Results-oriented with a focus on customer satisfaction.<br>• Excellent interpersonal skills and ability to build lasting relationships with professional clients.<br>• Proficiency in CRM tools and customer relationship management techniques.<br>• Organization, autonomy, and ability to effectively manage multiple commercial opportunities simultaneously.<br> </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Description de l'entreprise<br><br><p>Sofitel Marrakech Palais Imperial & Spa, joyau de l'hospitalité marocaine, incarne le luxe et l'élégance au cœur de la vibrante ville de Marrakech. Faisant partie du prestigieux groupe Accor, cet hôtel cinq étoiles offre une expérience inoubliable mêlant raffinement français et charme marocain. Niché au milieu de jardins luxuriants, à quelques pas des célèbres sites historiques de la ville, Sofitel Marrakech Palais Imperial & Spa est reconnu pour ses services haut de gamme, son attention aux détails et son engagement envers l'excellence culinaire.</p><br><br>Description du poste<br><br><ul><li>Accueillir des clients tout en respectant les scripts et les standards ACCOR</li><li>Assurer le Check-in et Check-out des clients en respectant la durée moyenne déterminée par le groupe ACCOR</li><li>Être créateur de l’expérience client </li><li>Etablir les factures et gérer les encaissements</li><li>Gérer les reservation Walk-in</li><li>Fournir un service anticipatif, sur mesure, intuitif, et transparents lors du traitement des demandes clients</li><li>Optimiser les revenues à travers la vente incitative</li><li>Assurer le suivi en coordination avec l’ensemble des départements de l’hôtel</li><li>Répondre et gérer les réclamations clients d’une manière proactive et professionnelle</li><li>Participer au recrutement des clients ALL</li><li>Alimenter la base de données des préférences clients</li><li>Participer à la stratégie adoptée par le groupe ACCOR et le propriétaire </li><li>Contribuer à l’amélioration du score RPS de l’hôtel</li><li>Répondre et gérer les réclamations clients</li><li>Respecter les standards et procédures interne du groupe ACCOR et du propriétaire</li><li>S’assurer directement de la satisfaction client</li></ul><br>Qualifications<br><br><ul><li>Expérience préalable d’un poste de réceptionniste ou de night auditeur ;</li><li>Connaissance des applications Microsoft Windows et d’autres applications pertinentes ;</li><li>Un diplôme universitaire dans une discipline liée est un atout ;</li><li>Excellentes compétences de communication et d’organisation ;</li><li>Excellentes compétences interpersonnelles et compétences en résolution de problèmes ;</li><li>Particulièrement responsable et fiable ;</li><li>Capacité à travailler en équipe ;</li><li>Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois à tout moment ;</li><li>Expérience préalable d’un poste de réceptionniste ou de comptable.</li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >Proficient in NodeJS 16 for developing high-performance and scalable back-end applications. </font></font><br><font dir="auto" ><font dir="auto" >
Strong experience with ExpressJS for creating RESTful APIs and </font></font><br><font dir="auto" ><font dir="auto" >
route management. </font></font><br><font dir="auto" ><font dir="auto" >
Familiar with VueJS 3 for creating client-side user interfaces. </font></font><br><font dir="auto" ><font dir="auto" >
A good understanding of relational databases, particularly </font></font><br><font dir="auto" ><font dir="auto" >
PostgreSQL, for data management. </font></font><br><font dir="auto" ><font dir="auto" >
Proficient in using Jest to write unit and integration tests. </font></font><br><font dir="auto" ><font dir="auto" >
Proficient in REST, Swagger, and Google API concepts for </font></font><br><font dir="auto" ><font dir="auto" >
API design and documentation. </font></font><br><font dir="auto" ><font dir="auto" >
Experience with version control tools such as Git (Bitbucket). </font></font><br><font dir="auto" ><font dir="auto" >
Familiar with authentication and authorization concepts, including OAuth and OIDC. </font></font><br><font dir="auto" ><font dir="auto" >
Experience with Linux operating systems, particularly Debian (Ubuntu), </font></font><br><font dir="auto" ><font dir="auto" >
for application deployment and maintenance. </font></font><br><font dir="auto" ><font dir="auto" >
Be able to use command-line tools like Bash for managing </font></font><br><font dir="auto" ><font dir="auto" >
scripts and automated tasks. </font></font><br><font dir="auto" ><font dir="auto" >
Possess excellent written and oral communication skills: Ability to produce </font></font><br><font dir="auto" ><font dir="auto" >
high-quality deliverables and reports. </font></font><br><font dir="auto" ><font dir="auto" >
Have an analytical mindset and a commitment to continuous improvement: Ability to evaluate code and its </font></font><br><font dir="auto" ><font dir="auto" >
impact, as well as challenge existing solutions to improve them. </font></font><br><font dir="auto" ><font dir="auto" >
Have the ability to take a step back and see the bigger picture: Ability to objectively assess problems and </font></font><br><font dir="auto" ><font dir="auto" >
propose solutions for improvement. </font></font><br><font dir="auto" ><font dir="auto" >
Be a team player: Ability to collaborate effectively with </font></font><br><font dir="auto" ><font dir="auto" >
team members to achieve common goals.</font></font></p> <p><font dir="auto" ><font dir="auto" > Mastering Agile concepts (Scrum, Sprint Planning, Backlog). Having a good understanding of software development principles, particularly Agile methodologies and best development practices.</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" > A Master's degree (Bac+5) from an engineering school or equivalent university qualification with a specialization in computer science, or equivalent significant experience.</font></font></p> <p><font dir="auto" ><font dir="auto" > Over 7 years of experience in JavaScript</font></font></p> <p><font dir="auto" ><font dir="auto" > Experience in the retail or mass distribution sector would be an asset.</font></font></p></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Activities Live an extraordinary and unique adventure within a large industrial group, the agility and autonomy of an SME. Type of Contract: Local Permanent Contract. Your role The Industrial Maintenance & New Works Technician maintains, repairs, revises, and modifies electronic and electrical equipment. He must demonstrate good technical knowledge but also be a good listener to understand the technical constraints encountered by his interlocutor. As an Industrial Maintenance & New Works Technician, your responsibilities will be as follows*:</p><p>Ensure preventive and corrective maintenance of industrial equipment; Reduce machine downtime; Fill in intervention reports and ensure equipment monitoring; Guarantee the reliability and safety of equipment in compliance with safety, quality, and environmental rules; Contribute to the optimization of maintenance costs and continuous improvement of installations; Carry out preventive and corrective maintenance interventions on industrial equipment; Diagnose breakdowns and propose appropriate solutions; Perform adjustments, repairs, and replacements of defective parts; Participate in the installation and commissioning of new machines; Supervise on-site interveners; Check the proper functioning of machines after intervention; Comply with safety standards and internal procedures; Contribute to the continuous improvement of maintenance processes; Ensure the tidiness and cleanliness of the maintenance workshop.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Be from a Bac+2 level of education or higher;</li><li>Having 5 years of experience in a similar position;</li><li>Mastery of the French language, both written and spoken;</li><li>Mastery of diagnostic and measurement tools;</li><li>Technical versatility (electricity, mechanics, hydraulics, and automation);</li><li>Ability to read and interpret electrical and mechanical diagrams;</li><li>Ability to work in a team and communicate effectively;</li><li>Driving license required</li></ul><p>Your interpersonal skills, your curiosity, as well as your ability to be proactive and oriented towards innovation will allow you to successfully carry out your missions and thrive in this position.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >As </font></font><strong><font dir="auto" ><font dir="auto" >Test Automation Lead</font></font></strong><font dir="auto" ><font dir="auto" > , you will be responsible for the test automation strategy and the management of the QA teams. You will guarantee the quality of applications by developing robust testing frameworks and ensuring the implementation of best practices.</font></font></p> <p><font dir="auto" ><font dir="auto" >Your responsibilities include:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Definition and implementation of the test automation strategy.</font></font></li> <li><font dir="auto" ><font dir="auto" >Design, development and maintenance of automated testing frameworks.</font></font></li> <li><font dir="auto" ><font dir="auto" >Supervision and coordination of a team of testers (automation and functional).</font></font></li> <li><font dir="auto" ><font dir="auto" >development of test plans and execution of automated test campaigns.</font></font></li> <li><font dir="auto" ><font dir="auto" >Collaboration with development, DevOps and business teams to guarantee the quality of deliverables.</font></font></li> <li><font dir="auto" ><font dir="auto" >Continuous improvement of testing processes and integration of new technologies and tools.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analysis of test results and reporting of anomalies.</font></font></li> <li><font dir="auto" ><font dir="auto" >Technology monitoring and recommendation of best practices in test automation.</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Required skills</font></font></strong> </p> <p> <strong><font dir="auto" ><font dir="auto" >Technical skills</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Mastery of automation tools and frameworks: </font></font><strong><font dir="auto" ><font dir="auto" >Selenium, Robot Framework</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >Good knowledge of scripting languages: </font></font><strong><font dir="auto" ><font dir="auto" >Python, Java</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >Experience with test management tools (TestRail, Zephyr, Xray)</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of CI/CD pipelines (Jenkins, GitLab CI/CD, Azure DevOps)</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience with REST APIs and their validation via automated tests</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of Agile methodologies (Scrum, Kanban)</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Behavioral skills (Soft Skills)</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Leadership and ability to manage a team.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical and problem-solving skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Good communication and teaching skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Rigour and attention to detail.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to work in a team and collaborate with different stakeholders.</font></font></li> </ul> <p> </p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><font dir="auto" ><font dir="auto" >Qualifications </font></font></p><div> <p> <strong><font dir="auto" ><font dir="auto" >Desired profile</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education</font></font></strong><font dir="auto" ><font dir="auto" > : Bac+5 in Computer Science, Software Engineering or equivalent.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience</font></font></strong><font dir="auto" ><font dir="auto" > : 5-10 years in testing, including significant experience in automation and team leadership.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Languages</font></font></strong><font dir="auto" ><font dir="auto" > : French and English (technical) required.</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Benefits</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Dynamic and innovative work environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for training and skills development.</font></font></li> <li><font dir="auto" ><font dir="auto" >Part-time work is possible depending on the position.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participation in tech conferences and events.</font></font></li></ul></div><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>Participate in project studies:<br>• Contribute to the preliminary study of projects<br>• Participate in the development of technical studies for calls for tender<br>• Participate in the preparation of project budget estimates<br> Develop installation plans:<br>• Process and model data and information from the specifications in 2D and 3D<br>• Define equipment and components by lot with precision and at actual dimensions<br>• Ensure technical interface with design offices<br>• Create and propose project plans with several variations according to needs (diagram and description) in<br>coordination with the engineering team<br>• Design final overall installation plans (Layout) after validation of plans by the project team<br>• Develop guide plans for each lot<br>• Establish the network to identify interfaces<br>• Ensure document management and update project plans<br> Follow up on project execution:<br>• Follow up on construction sites and the assembly of project implementations<br>• Update overall installation plans<br>• Design and validate the final plan according to field modifications<br>• Ensure interface with control offices, laboratories, and external service providers<br>• Validate quantities and measurements carried out with service providers<br> Continuous improvement:<br>• Propose improvement actions within their scope of activity<br>• Participate in continuous improvement projects within their affiliated department </p><br><br> <br> Required profile : <p>Requirements for the position:<br>• Education: Bac +2 in civil and mechanical engineering or equivalent<br>• Experience: 3 years<br> Professional skills:<br> Cross-functional skills:<br>• Company culture<br>• Information system<br>• Quality procedure<br>• Hygiene and safety approach<br>• Written expression<br>• Oral expression and communication</p><br><br><p> Behavioral skills:<br>• Information search/analysis<br>• Internal and/or external customer orientation<br>• Initiative/innovation<br>• Step back and big picture thinking<br>• Results-oriented/perseverance<br>• Rigor/organization<br>• Strategy implementation<br>• Persuasion and influence<br>• Adaptability/Planning<br>• Cooperation/teamwork<br>• Interpersonal sensitivity<br>• Self-control/Stress management<br>• Leadership/team management<br>• Employee development </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
</p><br><br>
<br> Job : <p><strong><em>1. Management of L2 teams</em></strong></p><br><br><ul><li>Direct management of Level 2 teams</li><li>Management of workload, capacity, and resource allocation</li><li>Incident dispatch and prioritization</li><li>Definition and monitoring of individual and collective objectives</li><li>Supporting employees in their career development</li><li>Development and monitoring of skills development plans</li></ul><p><strong><em>2. Training and skill development</em></strong></p><br><br><ul><li>Creation and monitoring of the teams' training plan</li><li>Development of versatility and functional coverage</li><li>Support for the transformation towards a global and cross-functional support model</li><li>Promotion of the use of AI and automation tools in daily activities</li></ul><p><strong><em>3. Knowledge Management</em></strong></p><br><br><ul><li>Enrichment, structuring, and maintenance of the IT HUB knowledge base</li><li>Definition of documentation and capitalization standards</li><li>Use of Group tools (ServiceNow, Teams, SharePoint, Copilot) to ensure the dissemination and sustainability of knowledge</li><li>Implementation of a Knowledge-Centered Support approach</li></ul><p><strong><em>4. Operational Excellence</em></strong></p><br><br><ul><li>Leading continuous improvement of Level 2 support</li><li>Management of corrective and preventive actions</li><li>Coordination of activities between L2 and L3 teams</li><li>Monitoring of expertise and development requests escalated to higher-level teams</li></ul><p><strong><em>5. Incident Management and Governance</em></strong></p><br><br><ul><li>Active participation in processes:</li><li>Incident Management</li><li>Problem Management</li><li>Major Incident Management</li><li>Coordination of cross-team resolution actions</li><li>Leading operational governance meetings with stakeholders</li><li>Identification and reporting of friction points, risks, and improvement needs</li></ul><p><strong><em>6. Performance Management</em></strong></p><br><br><ul><li>Definition and monitoring of operational KPIs</li><li>Production of dashboards and management reporting</li><li>Analysis of trends, volumes, service quality, and user satisfaction</li><li>Proposal of continuous improvement plans</li></ul><p><strong><em>7. Recruitment and Onboarding</em></strong></p><br><br><ul><li>Identification of resource needs</li><li>Participation in recruitment processes</li><li>Selection of profiles aligned with Level 2 needs and Group strategic directions</li><li>Organization and management of new employee onboarding</li></ul><br><br> <br> Required profile : <ul><li>Degree: Master's degree in computer science</li><li>8 years of experience</li><li>Languages: French and English mandatory (fluent level)</li><li>Experience: Significant experience in managing technical teams and IT support</li><li>Technical Skills: Proficiency in IT service management tools (ServiceNow, SharePoint, Teams, Copilot)</li><li>Soft Skills: Leadership, analytical skills, priority management, communication</li></ul> <br><br> </div>