Jobs For Women in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Contexte du recrutement et définition de poste <p>Au sein des agences à potentiel Pro, vous aurez pour vocation de:</p><br> <ul> <li>Développer et fidéliser les fonds de commerce Pros constitués de clients et de prospects professions libérales et TPE.</li> <li>Travailler activement à la conquête de nouveaux clients professionnels et TPE en recensant les non clients à proximité des agences.</li> <li>Planifier des programmes de visites en rencontrant régulièrement les principaux prescripteurs de votre région.</li> <li>Engager régulièrement sur l'ensemble des agences supervisées des actions de prospection structurées et quotidiennes (au minimun 1 par jour).</li> <li>Développer les conventions pros signées en identifiant au préalable les acteurs à proximité des agences supervisées.</li> <li>Développer le volet « sphère privée » du client avec comme objectif la « Double Relation Part et Pro » de vos clients.</li> <li>Veiller au suivi et au bon traitement des demandes des clients et de leurs réclamations.</li> <li>Assurer le montage et le renouvellement des dossiers de crédits pros.</li> <li>Traiter efficacement les opportunités de contact proposées par l'animation en central.</li> </ul> Profil recherché <p>De formation BAC+5</p><br> <p>Une expérience de 2 ans minimum est requise pour occuper le poste.</p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ELOAN</strong> stands out for a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and the achievement of measurable objectives are key drivers. This dynamic is almost equally complemented by a <strong>collaborative culture</strong>, emphasizing people, trust and empowerment, supported by close and supportive management. A solid <strong>organizational dimension</strong> structures the overall environment, ensuring process rigor, reliability and operational efficiency. <strong>Innovation</strong>, however, plays a very limited role and remains marginal within the company’s overall culture. </p><br><br> <br> Job : <p><strong>Your missions</strong></p><br><br><p>As an intermediary between clients and our banking partners, you will be responsible for:</p><br><br><ol><li>Prospecting and assisting clients with their credit consolidation requests</li><li>Identifying needs and analyzing clients' financial situations</li><li>Carrying out personalized financing simulations</li><li>Preparing applications and ensuring their follow-up until the funds are released</li><li>Negotiating the best terms with our partner banks</li><li>Providing quality commercial follow-up to build customer loyalty</li><li>Following up with clients to optimize returns and conversions</li><li>Achieving and exceeding set commercial objectives</li></ol> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><br><ol><li>Bachelor's to Master's degree in commerce, finance, economics, or equivalent</li><li>Excellent command of French, both spoken and written</li><li>Good interpersonal skills and enjoyment of customer contact, especially by phone</li><li>Challenging spirit and strong motivation to achieve commercial objectives</li><li>Dynamic, rigorous, responsive, and attentive</li><li>A first experience in customer relations, telesales, banking, insurance, or call center is highly appreciated</li></ol><p><br><strong>What we offer</strong></p><br><br><br><ol><li>Net fixed salary: 5,000 DH</li><li>Unlimited bonuses potentially reaching 30,000 DH and more</li><li>Complete certified training (IOBSP) to quickly develop your skills</li><li>Fixed hours and sedentary position for a better work-life balance</li><li>Aid Sghir and Aid Kbir bonuses (for non-working days)</li><li>Health insurance covered 100% by the employer</li><li>CIMR (Moroccan Interprofessional Retirement Fund)</li><li>Possibility of salary advance</li><li>Agreements and benefits with banks, hotels, gyms, opticians, doctors, and hospitals</li><li>Real opportunities for career advancement within the company</li></ol> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at&nbsp;www.howmet.com/esg-report. Follow: LinkedIn, Twitter, Instagram, Facebook, and YouTube.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Sante securite et environnement - Coordinateur support et deploiement societe</p><br><br><p>Coordinateur.trice Santé Sécurité Environnement F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>La mission principale du poste est de mettre en place, déployer et suivre les standards en matière de santé, sécurité et environnement, tout en veillant à leur application sur le terrain afin de garantir un environnement de travail conforme et sécurisé.<br>Le Coordinateur SSE est chargé d'identifier et d'évaluer les risques professionnels, et de piloter les actions de prévention associées.<br> Il veille à la mise en œuvre des procédures SSE, réalise des audits réguliers et assure le suivi des actions correctives et préventives.<br>Il contribue également au respect des exigences réglementaires.<br> En parallèle, il anime des actions de sensibilisation et de formation afin de renforcer la culture SSE au sein des équipes.<br>Le poste implique le suivi des indicateurs de performance SSE, le reporting de l'activité, ainsi que la remontée des anomalies et la proposition d'actions d'amélioration continue.</p><br><br><p>Le profil recherché est titulaire d'un Bac+5 en HSE/ QHSE avec une expérience d'au moins 2 ans dans le domaine.<br>Une bonne connaissance de la réglementation en vigueur ainsi que dans la maitrise des risques industriels.<br>Rigueur, autonomie, esprit d'analyse et bonnes capacités de communication sont indispensables pour réussir dans ce poste.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Lead Development Associate (Italian Speaker)<br><br><b>Job Description:</b><p><span><span>We are looking for a results-driven Lead Generation Specialist to accelerate pipeline growth by converting Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs). This role sits at the intersection of marketing and sales, ensuring high-quality lead engagement and effective qualification within the IT solutions landscape.</span></span></p><br><br><br><p><b>What you will be doing at ARROW:</b></p><br><br><ul><li><p><span><span>Engage with inbound and outbound MQLs through calls, emails, and social outreach to assess interest, needs, and buying intent&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Qualify</span><span>leads based on defined criteria (budget, authority, need, timeline) and convert them into SQLs for the sales team&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Collaborate closely with marketing to provide feedback on lead quality, campaign performance, and targeting&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintain</span><span>accurate</span><span>and up-to-date records in CRM systems (e.g., Salesforce, Dynamics)&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Nurture leads through the</span><span>early stages</span><span>of the sales funnel to build a strong and consistent pipeline&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Identify</span><span>upsell and cross-sell opportunities within existing accounts when relevant&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Meet and exceed KPIs related to lead conversion rates, pipeline generation, and activity levels&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Stay informed on IT products, solutions, and market trends to effectively position offerings</span></span></p><br><br></li></ul><br><p><b>Who are we looking for?</b></p><br><br><ul><li><p><span><span>1–3+ years of experience in lead generation, inside sales, or business development within the IT/Tech industry&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Proven</span><span>track record</span><span>of converting MQLs into SQLs or generating qualified pipeline&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Strong understanding of B2B sales cycles, particularly in IT solutions or services&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent communication and interpersonal skills (verbal and written)&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience using CRM tools and sales engagement platforms&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ability to work in a fast-paced, target-driven environment&nbsp;</span></span></p><br><br></li></ul><br><p><b>What is in it for you?</b></p><br><br><ul><li><p>Full Permanent contract, Net salary &amp; bonus,</p><br><br></li><li><p>Social advantage: CNSS, CIMR, Health insurance,</p><br><br></li><li><p>Very good working atmosphere in a team of passionate collaborators,</p><br><br></li><li><p>Work culture where you can make an impact,</p><br><br></li><li><p>Working within an international organization, recognized worldwide in its sector.</p><br><br></li></ul><br><p>#LI-YB1</p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels &amp; Resorts</strong></p><br><p>Rejoignez une équipe dynamique et faites partie d’un réseau de 90 établissements d’exception, avec 34 nouvelles ouvertures en cours, répartis dans 30 pays à travers le monde.<br>Nos établissements s’étendent des plages d’Hawaï aux parcs nationaux préservés du Canada, du cœur de Londres aux déserts des Émirats Arabes Unis.</p><br><p><strong>Fairmont Royal Palm Marrakech</strong></p><br><p>C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge », sur la route d’Amizmiz, le Fairmont Royal Palm Marrakech propose le meilleur : 134 clés réparties en suites et villas, trois restaurants, un Spa d'une superficie de 3500 m2 ainsi qu’un centre sportif avec une piscine de 2000 m2, un golf de 18 trous et un club enfant unique.</p><br><br>Description du poste<br><br><p>Le Coordinateur Marketing &amp; Communication est chargé de soutenir le déploiement du plan marketing et digital du resort. Il coordonne les campagnes de communication multicanales, anime les plateformes digitales, veille à la cohérence de l’image de marque et assure le suivi des indicateurs de performance afin d’optimiser l’impact des actions marketing.</p><br><p>Relevant de la Directrice Marketing, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :&nbsp;</p><br><ul><li>Représenter l'hôtel de manière exemplaire à travers une attitude positive et une présentation soignée (dans le cadre de l'ensemble des démarches entreprises : réception des appels, accueil des partenaires et relations avec les collègues)</li><li>Assurer la gestion administrative et la coordination du département (planning, demandes de congés, journées de récupération, justificatifs d'absence…)</li><li>Suivre tous les aspects de la facturation avec le département financier (remise et paiement des factures de l'ensemble des partenaires, fournir les bons de gratuité et les justificatifs nécessaires pour le bon déroulement des audits)</li><li>Répondre aux courriers et aux mails en provenance des clients, partenaires ou agences de communication, tout en veillant à l'application des standards et des procédures internes</li><li>Veiller au contrôle des dépenses du département</li><li>Alimenter continuellement la base de données et créer des filtres correspondants pour chaque cible définie</li><li>Préparer les campagnes d’e-mailings / newsletters (planification, rédaction et diffusion)</li><li>Contribuer à la définition de la stratégie de communication (plan d’action mensuel et annuel, plan médias, etc.)</li><li>Organiser des sessions fréquentes de brainstorming pour l'élaboration du plan d'action mensuel (réunir les parties prenantes, organiser le débat, assurer la rédaction des minutes et les partager par la suite)</li><li>Assurer une communication continue à l’échelle nationale et internationale : rédaction et diffusion des communiqués de presse, suivi des retombées (print/digital) et réalisation de la revue de presse mensuelle</li><li>Gestion des réseaux sociaux&nbsp;: modérer tous les comptes réseaux sociaux de l'hôtel (créer et partager du contenu attractif et engageant pour susciter l'intérêt des clients potentiels)</li><li>Création de visuels destinés à la communication interne et externe : brochures, flyers, plaquettes, affiches...</li><li>Organisation des événements et manifestations organisés au sein de l’hôtel et en assurer leur médiatisation (réseaux sociaux, via partenaires)</li><li>Assurer la gestion des relations avec la presse (organisation de voyages et invitations presse, maintenir une relation étroite avec ces derniers…)</li><li>Veiller au respect de la charte graphique</li><li>Organiser des shootings et tournages fréquents pour étoffer le contenu promotionnel de l’hôtel</li><li>Présenter le reporting périodique des plans d'action relatif aux performances du service</li><li>Assurer une veille permanente des nouvelles tendances et établir des benchmarks réguliers&nbsp;</li><li>Préparer l’entretien annuel d’évaluation en faisant un suivi rigoureux des objectifs personnels définis en début d’année</li></ul><br>Qualifications<br><br><p><strong><u>Attitude</u></strong></p><br><ul><li>Fortes capacités d’adaptation</li><li>Excellent orateur (être bilingue en français et en anglais autant à l’oral qu’à l’écrit)</li><li>Bonne&nbsp;culture&nbsp;générale et suivi de l’actualité</li><li>Intégrité et éthique sans faille</li><li>Excellente présentation et respect du&nbsp;dress&nbsp;code de l’hôtel</li><li>Excellentes aptitudes techniques</li><li>Disponibilité&nbsp;et flexibilité sur les horaires de travail</li><li>Résistance au stress</li></ul><p><strong><u>Attributs</u></strong> <strong><u>personnels</u></strong></p><br><ul><li>Une expérience préalable est un atout</li><li>Être productif, efficace et minutieux</li><li>Être accueillant, avenant et responsable</li></ul><br>Informations supplémentaires<br><br><p><em><strong>Avantages collaborateurs</strong></em></p><br><p>Rejoignez nos équipes et bénéficiez d’un ensemble d’avantages exclusifs, incluant des surclassements offerts, des séjours prolongés, des tarifs préférentiels au sein des établissements <strong>Fairmont &amp; Raffles</strong>, ainsi que des réductions sur la restauration et le bien-être, sans oublier de nombreuses attentions pensées pour enrichir votre expérience.</p><br><p>Nous avons à cœur de prendre soin de nos collaborateurs et de valoriser leur engagement en leur offrant des avantages à la hauteur de leur investissement.</p><br><p><em><strong>Nos valeurs</strong></em></p><br><p><strong>Respect</strong><br>Nous valorisons les besoins, les idées et l’individualité de chacun.<br>Nous traitons toutes les personnes avec équité et dignité.</p><br><p><strong>Excellence</strong><br>Nous créons des liens authentiques et saisissons chaque occasion pour faire sentir à notre entourage qu’il est unique.</p><br><p><strong>Appartenance</strong><br>Nous célébrons nos différences, nous nous soutenons mutuellement et avançons toujours ensemble.</p><br><p><strong>Autonomisation</strong><br>Nous donnons à chacun la liberté de prendre des initiatives et d’anticiper les moments qui créent des expériences inoubliables.</p><br><p><strong>Intégrité</strong><br>Nous bâtissons la confiance à travers le respect mutuel et l’authenticité.</p><br><p><strong><em>Diversité &amp; Inclusion</em></strong></p><br><p>Fairmont s’engage à créer un environnement inclusif où la diversité des talents peut pleinement s’épanouir.<br>Nous accueillons avec enthousiasme des candidats issus de tous horizons.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><b>HEOMI&nbsp;</b>is characterized by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. The company also integrates a more moderate <strong>innovation component</strong>, encouraging initiative and adaptability. Finally, a less dominant <strong>organizational dimension</strong> provides a structuring framework to support efficiency. </p><br><br> <br> Job : <p>As part of the development of our Programmatic division, we are recruiting a programmatic media buying expert in Casablanca.</p><br><br><p><u><strong>Your tasks:</strong></u><br>• Design, activate, and optimize programmatic display, native, and video campaigns via DSP (DV360, The Trade Desk, Xandr, or equivalent) in the French market<br>• Manage performance at CPL/CPA: bids, budget pacing, frequency, inventory arbitration, continuous optimization towards profitability KPIs (CPL, CVR, ROAS, margin)<br>• Build and refine audience strategies: 1st/3rd party segments, contextual targeting, lookalikes, retargeting, use of post-cookie signals<br>• Manage deals: open auction, PMP, preferred deals, and direct deals with SSPs and premium publishers<br>• Ensure media quality: brand safety, viewability, anti-fraud measures (IAS, DoubleVerify, MOAT, or equivalent), whitelists/blacklists<br>• Handle tracking and measurement: tagging plans, server conversions, attribution, reporting geared towards acquisition management<br>• Collaborate with creative and data teams (Lyon + Casablanca) on formats, landing pages, and A/B tests<br> </p><br><br> <br> <br> Required profile : <br><ul><li>3 years minimum of operational experience in programmatic trading (trading desk, media agency, publisher, or advertiser)</li><li>Advanced mastery of at least one major DSP: DV360, The Trade Desk, Xandr, Amazon DSP, or StackAdapt</li><li>Solid understanding of the programmatic ecosystem: RTB, header bidding, SSPs, ad exchanges, deal IDs, media quality measurement</li><li>Strong data culture: comfortable with bidding logic, attribution models, GA4, Excel/Sheets</li><li>Experience in lead generation or in the finance/insurance sector is a real plus</li><li>Fluent French required (target market: France); professional English appreciated (platform interfaces and support)</li><li>Autonomy, rigor, results-driven</li></ul><p><u><strong>What we offer:</strong></u></p><br><br><p><br>• Attractive and evolving compensation: competitive fixed salary + performance-based bonus<br>• Real and significant budgets from the start, direct management on DSP - no micro-account management<br>• A well-equipped environment: AI stack, proprietary dashboards, structured optimization processes<br>• A dual culture of Lyon/Casablanca with rapid development prospects (possible lead of the programmatic pole)<br>• Continuous training on market evolutions: cookieless, curation, CTV, retail media<br> </p><br><br><p><u><strong>To apply</strong></u>: send CV + 2-3 examples of programmatic campaigns managed (platforms, budgets, KPIs before/after)</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Finalité de la fonction:</strong></p><br><p>Assurer le pilotage opérationnel et accompagner les managers d’une unité managériale pour répondre aux objectifs fixés par la maison-mère et ASM.</p><br><p><span><strong> Activités Principales:</strong></span></p><br><p><strong>&nbsp;Management d’équipe : </strong></p><br><ul><li>&nbsp;Fixe les objectifs des managers à travers des entretiens formalisés</li><li>Evalue les performances des managers (techniques, commerciales, qualitatives, comportementales)</li><li>Contrôle l’adhérence au planning des managers</li><li>Analyse avec les managers les performances individuelles des collaborateurs de son UM (techniques, commerciales, qualitatives, comportementales) et contrôle la mise en place des plans d’actions d’amélioration</li><li>Selon les périmètres, définit les niveaux de délégation et pouvoirs</li></ul><p><strong>&nbsp;Pilotage d’activité :&nbsp;</strong></p><br><ul><li>Traduit les objectifs de l’unité managériale en programmes d’actions détaillés</li><li>Accompagne les managers dans la définition de la stratégie et du planning de traitement des activités&nbsp;</li><li>Définit et met en œuvre l’organisation de travail de l’unité managériale et les responsabilités des managers&nbsp;</li><li>Gère selon les périmètres la capacité de production de l’UM et identifie les risques de rupture de charge de l’équipe</li><li>Pilote les KPI de l’UM et s’assure de leur appropriation à tous les niveaux de son UM&nbsp;</li></ul><p><strong>Interface avec le support aux opérations :</strong></p><br><ul><li>Selon les périmètres, propose des évolutions organisationnelles pour son UM au responsable opérationnel (et au directeur de filière sur certains périmètres) et les met en œuvre avec l’hypervision</li><li>Anime des points de coordination avec les équipes métier, qualité et hypervision (congé, planning des contrôles…)</li><li>Alerte l’hypervision en cas d’anomalies&nbsp;</li></ul><p><strong>&nbsp;Reporting et relations avec les maisons-mères : </strong></p><br><ul><li>Constitue le relais d’information ascendante et descendante avec sa hiérarchie et la direction générale ASM</li><li>Remonte à sa hiérarchie un reporting d’activité et les points d’avancement des plans d’actions&nbsp;</li><li>Participe à certains comités opérationnels avec les maisons-mères (atteinte des effectifs, déploiement des outils)&nbsp;</li></ul><p><strong>&nbsp;Gestion des chantiers transverses :&nbsp;</strong></p><br><ul><li>Est force de proposition pour identifier des pistes d’amélioration (processus métier, argumentaire, formation)</li><li>Participe à des chantiers organisationnels internes (projets d’amélioration continue)</li><li>Représente son périmètre dans divers comités et/ou événements</li><li>Selon les périmètres, coanime en tant que formateur occasionnel des formations&nbsp;</li></ul><p><strong>Compétences techniques/fonctionnelles:</strong></p><br><ul><li>Connaissance du domaine des assurances</li><li>Connaissance de la gestion d’un centre de relation client</li><li>Connaissance des outils de bureautique</li></ul><p><strong>Compétences transversales:</strong></p><br><ul><li>Orientation client</li><li>Capacité d'influence / communication</li><li>Courage et intégrité</li><li>Esprit d’équipe</li></ul><p><strong> Conditions d’accès:</strong></p><br><ul><li><span>Ancienneté &nbsp;<strong>≥</strong> &nbsp;<strong>24 mois</strong></span></li><li><span>Présence &nbsp;<strong>≥</strong> &nbsp;<strong>90% sur les 12 derniers mois&nbsp;</strong></span></li><li><span>Population cible: <strong>RUM all ASM</strong></span></li><li><span>Tenue de poste aux attendus&nbsp;</span></li><li><span>Accompagnement et développement des compétences&nbsp;</span></li></ul> </div>

<p><font dir="auto"><font dir="auto">As a </font><em><strong><font dir="auto">Senior Data Scientist</font></strong></em><font dir="auto"> , you will be responsible for the following tasks:</font></font><em> <strong><font dir="auto"></font></strong> </em><font dir="auto"></font></p> <p> <strong><font dir="auto"><font dir="auto">- Development of predictive and prescriptive models:</font></font></strong> </p> <ul> <li><font dir="auto"></font><strong><font dir="auto"><font dir="auto">Design and train Customer Segmentation</font></font></strong><font dir="auto"><font dir="auto"> models </font><font dir="auto">(clustering, RFM, behavioral profiling).</font></font></li> <li><font dir="auto"></font><strong><font dir="auto"><font dir="auto">Develop personalized recommendation</font></font></strong><font dir="auto"><font dir="auto"> engines </font><font dir="auto">(collaborative filters, content-based, hybrid systems) to improve cross-selling and upselling.</font></font></li> <li> <strong><font dir="auto"><font dir="auto">Developing Prediction and Detection Models:</font></font></strong><font dir="auto"><font dir="auto"> Churn, propensity, risk scoring, transaction volume forecasting </font></font><strong><font dir="auto"><font dir="auto">and detection of anomalies / behavioral rules for the fight against money laundering (AML / Anti Money Laundering)</font></font></strong> </li> </ul> <p> <strong><font dir="auto"><font dir="auto">- </font></font></strong> <strong><font dir="auto"><font dir="auto">Data and model engineering:</font></font></strong> </p> <ul> <li><font dir="auto"><font dir="auto">Collaborating with Data Engineers to define features and prepare the necessary training pipelines from the Datalakehouse (Cassandra, Hive, etc.).</font></font></li> <li><font dir="auto"><font dir="auto">Implement </font></font><strong><font dir="auto"><font dir="auto">MLOps</font></font></strong><font dir="auto"><font dir="auto"> best practices : model versioning, deployment automation, production performance monitoring (drift, bias).</font></font></li> </ul> <p> <strong><font dir="auto"><font dir="auto">- Added value to the business:</font></font></strong> </p> <ul> <li><font dir="auto"><font dir="auto">Translate business needs (e.g., reduce churn, increase conversion rate) into Data Science problems.</font></font></li> <li><font dir="auto"><font dir="auto">Interpret the model results and communicate the insights to Product Owners and business stakeholders.</font></font></li> <li><font dir="auto"><font dir="auto">Contribute to the enrichment of source systems and the Datalakehouse with predictive data.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><strong>Qualifications </strong><p></p> <ul> <li> <strong><font dir="auto"><font dir="auto">Education:</font></font></strong><font dir="auto"><font dir="auto"> Engineering degree (Bac+5) with a specialization in Data Science, Artificial Intelligence or Statistics/Applied Mathematics.</font></font></li> <li> <strong><font dir="auto"><font dir="auto">Experience:</font></font></strong><font dir="auto"><font dir="auto"> 35 years of confirmed experience on similar predictive modeling and recommendation systems projects.</font></font></li> <li> <strong>Comp tences Techniques :</strong> </li> <li> <strong><font dir="auto"><font dir="auto">Mastery of ML:</font></font></strong><font dir="auto"><font dir="auto"> Classical algorithms (regression, classification, clustering, time series) and Deep Learning (if applicable).</font></font></li> <li> <strong>Frameworks IA :</strong> Ma trise des biblioth ques Python (Scikit-learn, Pandas, XGBoost, TensorFlow ou PyTorch).</li> <li> <strong><font dir="auto"><font dir="auto">Big Data &amp; Tools:</font></font></strong><font dir="auto"><font dir="auto"> Knowledge of distributed environments (Spark/PySpark) and NoSQL databases (Cassandra, MongoDB).</font></font></li> <li> <strong><font dir="auto"><font dir="auto">Ops &amp; CI/CD:</font></font></strong><font dir="auto"><font dir="auto"> Familiarity with containerization environments (Docker) and model lifecycle management (MLOps).</font></font></li> <li> <strong><font dir="auto"><font dir="auto">technological environment:</font></font></strong><font dir="auto"><font dir="auto"> Cloudera Data Platform, Microservices Architecture, Kafka, API Gateway (Axway), Keycloak.</font></font></li> <li> <strong><font dir="auto"><font dir="auto">Methodology:</font></font></strong><font dir="auto"><font dir="auto"> Working in Agile mode (Scrum of Scrums, weekly follow-up committees).</font></font></li> <li> <strong>Collaboration :</strong> quipe pluridisciplinaire (Data Engineers, Lead Tech, Product Owners, Experts m tier).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Finalité de la fonction:</strong></p><br><p>Assurer le pilotage opérationnel et accompagner les managers d’une unité managériale pour répondre aux objectifs fixés par la maison-mère et ASM.</p><br><p><span><strong> Activités Principales:</strong></span></p><br><p><strong>&nbsp;Management d’équipe : </strong></p><br><ul><li>&nbsp;Fixe les objectifs des managers à travers des entretiens formalisés</li><li>Evalue les performances des managers (techniques, commerciales, qualitatives, comportementales)</li><li>Contrôle l’adhérence au planning des managers</li><li>Analyse avec les managers les performances individuelles des collaborateurs de son UM (techniques, commerciales, qualitatives, comportementales) et contrôle la mise en place des plans d’actions d’amélioration</li><li>Selon les périmètres, définit les niveaux de délégation et pouvoirs</li></ul><p><strong>&nbsp;Pilotage d’activité :&nbsp;</strong></p><br><ul><li>Traduit les objectifs de l’unité managériale en programmes d’actions détaillés</li><li>Accompagne les managers dans la définition de la stratégie et du planning de traitement des activités&nbsp;</li><li>Définit et met en œuvre l’organisation de travail de l’unité managériale et les responsabilités des managers&nbsp;</li><li>Gère selon les périmètres la capacité de production de l’UM et identifie les risques de rupture de charge de l’équipe</li><li>Pilote les KPI de l’UM et s’assure de leur appropriation à tous les niveaux de son UM&nbsp;</li></ul><p><strong>Interface avec le support aux opérations :</strong></p><br><ul><li>Selon les périmètres, propose des évolutions organisationnelles pour son UM au responsable opérationnel (et au directeur de filière sur certains périmètres) et les met en œuvre avec l’hypervision</li><li>Anime des points de coordination avec les équipes métier, qualité et hypervision (congé, planning des contrôles…)</li><li>Alerte l’hypervision en cas d’anomalies&nbsp;</li></ul><p><strong>&nbsp;Reporting et relations avec les maisons-mères : </strong></p><br><ul><li>Constitue le relais d’information ascendante et descendante avec sa hiérarchie et la direction générale ASM</li><li>Remonte à sa hiérarchie un reporting d’activité et les points d’avancement des plans d’actions&nbsp;</li><li>Participe à certains comités opérationnels avec les maisons-mères (atteinte des effectifs, déploiement des outils)&nbsp;</li></ul><p><strong>&nbsp;Gestion des chantiers transverses :&nbsp;</strong></p><br><ul><li>Est force de proposition pour identifier des pistes d’amélioration (processus métier, argumentaire, formation)</li><li>Participe à des chantiers organisationnels internes (projets d’amélioration continue)</li><li>Représente son périmètre dans divers comités et/ou événements</li><li>Selon les périmètres, coanime en tant que formateur occasionnel des formations&nbsp;</li></ul><p><strong>Compétences techniques/fonctionnelles:</strong></p><br><ul><li>Connaissance du domaine des assurances</li><li>Connaissance de la gestion d’un centre de relation client</li><li>Connaissance des outils de bureautique</li></ul><p><strong>Compétences transversales:</strong></p><br><ul><li>Orientation client</li><li>Capacité d'influence / communication</li><li>Courage et intégrité</li><li>Esprit d’équipe</li></ul><span><strong>Profil recherché :</strong></span><p><span>De formation supérieure de&nbsp;<strong>Bac + 4/ 5</strong>&nbsp;avec une&nbsp;<strong>spécialisation en Management</strong>, <strong>vous avez 4 ans d’expérience dans un poste similaire ( chef de plateau ,Responsable d'activité.</strong>..) :</span></p><br><ul><li>Maîtrisez les fondamentaux de management et de l'encadrement de grandes équipes,</li><li>Posséder une expérience dans un poste similaire (Chef de projet, Responsable Opérationnel d'activité, Chef de plateau...) en centre de relation client de <strong>minimum</strong> 4 ans.</li><li>Avez une capacité à avoir une vision de l'ensemble des enjeux de la direction et y faire adhérer vos équipes,</li><li>Avez une capacité à agir dans un environnement complexe et à coordonner des actions stratégiques,</li><li>Êtes autonome et pragmatique,</li><li>Avez l’esprit du détail, d’analyse, de synthèse et d’anticipation,</li><li>Avez un sens des responsabilités aigu et un esprit d’équipe,</li><li>Avez une excellente faculté d’écoute et de communication,</li><li>Maîtrisez parfaitement la langue française.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Development of the training plan</strong></p><br><br><ul><li>Gather training needs from departments, managers, and site managers.</li><li>Analyze expressed needs and check their consistency with jobs, company objectives, and annual evaluations.</li><li>Distinguish individual, collective, regulatory, and strategic needs.</li><li>Prioritize actions according to operational stakes, risks, and available budgets.</li></ul><p><strong>Training design and engineering</strong></p><br><br><ul><li>Translate operational needs into precise educational objectives.</li><li>Define programs, target audiences, prerequisites, teaching methods, and evaluation criteria.</li><li>Design or adapt technical, managerial, regulatory, and cross-functional training paths.</li></ul><p><strong>Organization of training activities</strong></p><br><br><ul><li>Establish the training schedule in coordination with managers and sites.</li><li>Manage invitations, registrations, rooms, equipment, travel, and materials.</li><li>Verify participant availability and limit the impact of training on activity.</li><li>Ensure follow-up of session progress.</li></ul><p><strong>Management of funding schemes</strong></p><br><br><ul><li>Prepare and monitor funding and training reimbursement files.</li><li>Compile GIAC files and special training contracts, according to applicable schemes.</li><li>Verify the compliance of supporting documents and adherence to deadlines.</li><li>Follow up on requests with the relevant organizations.</li><li>Respond to any requests for additional information or regularization.</li><li>Track reimbursed amounts and perform necessary reconciliations.</li><li>Stay informed about the rules and funding schemes for professional training.</li></ul><p><strong>Evaluation and effectiveness measurement</strong></p><br><br><ul><li>Organize immediate post-training evaluations.</li><li>Implement delayed evaluations with managers and participants.</li><li>Measure skill acquisition and application in the workplace.</li></ul> <br> Required profile : <ul><li>Master's degree (Bac+5) in human resources, training engineering, management, or equivalent field.</li><li>A specialization in skills development or educational engineering is an asset.</li><li><strong>Minimum 3 years of experience within a training company (mandatory)</strong></li><li>Good command of professional training funding schemes.</li><li>Advanced proficiency in Excel and reporting tools.</li><li>Excellent French writing skills.</li><li>Proficiency in Arabic and English is an asset.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are looking for <strong>2 positions</strong> with a "Potable Water Controller" profile, experienced in urban hydraulics, treatment plants, and the supply and distribution of potable water.</p><br><br><p><strong>Main missions: </strong></p><br><br><p>Ensure the technical control and monitoring of SRM-CS activities and investments in the potable water sector, from programming and budgeting to the completion and acceptance of projects, while ensuring compliance with contractual objectives, work quality, and the security of potable water supply in the Casablanca-Settat area, including:</p><br><br><ul><li>Control and monitor investments in the Potable Water sector, from programming and budgeting to completion, ensuring compliance with costs, deadlines, technical requirements, and work quality;</li><li>Examine studies, master plans, and tender documents: analyze proposed technical solutions and participate in tender commissions and technical sub-committees;</li><li>Monitor the technical performance and security of potable water supply in the Casablanca-Settat area, ensuring compliance with contractual objectives and identifying risks and discrepancies;</li><li>Prepare and monitor technical audits initiated by the SPC-CS and develop the necessary notes, technical reports, analyses, and recommendations for the management and control of activities.<br><u>Experience in the distribution sector is an asset</u></li></ul> <br> Required profile : <p>Required training and skills:</p><br><br><ul><li>State Engineer's degree (Bac+5) in Water Engineering, Hydraulic Engineering, Rural Engineering, or Civil Engineering with a specialization in hydraulics or equivalent.</li><li>More than 8 years of experience in hydraulics or related activities.</li><li>Good knowledge of tools and software related to the hydraulics field.</li><li>Good command of project management techniques.</li></ul><p>Desired personality traits:</p><br><br><ul><li>Rigor and organizational skills,</li><li>Ability to work in a team and availability,</li><li>Autonomy and initiative spirit</li><li>Good communication skills, dynamism</li><li>Interpersonal and writing skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Assurer un appui stratégique, organisationnel et administratif auprès du Directeur Général afin de garantir l'efficacité de la gouvernance, la fluidité des interactions internes et externes, ainsi que la gestion confidentielle des dossiers sensibles et stratégiques.</p><br><br><ul><li>Gérer de manière proactive l'agenda stratégique du Directeur Général (priorisation, arbitrage, anticipation).</li><li>Organiser et coordonner les réunions du Comité de Direction, du Conseil d'Administration et des instances internes.</li><li>Préparer les dossiers stratégiques, supports de présentation et notes de synthèse.</li><li>Assurer le suivi des décisions prises en instances et veiller à leur mise en œuvre.</li><li>Gérer les correspondances institutionnelles et les relations avec les partenaires externes.</li><li>Organiser les déplacements, événements institutionnels et rencontres officielles.</li><li>Assurer la gestion sécurisée des informations confidentielles.</li></ul><p>Filtrer et hiérarchiser les sollicitations internes et externes adressées au Directeur Général.</p><br><br><p>Rédiger les communications officielles, notes stratégiques et comptes rendus.</p><br><br><p>Assurer le suivi des projets transverses pilotés par la Direction Générale.</p><br><br><p>Préparer les éléments nécessaires aux échanges avec les autorités de régulation, partenaires et actionnaires.</p><br><br><p>Contribuer à l'amélioration continue des processus de gouvernance et de coordination interne.</p><br><br><p>Assurer un reporting régulier au Directeur Général sur l'état d'avancement des dossiers clés.</p><br><br> <br> <br> Required profile : <p>Formation : Bac+4 / Bac+5 en gestion, administration, management ou équivalent.</p><br><br><p>Expériences : Expérience confirmée (5 ans minimum) dans un poste similaire auprès d'une Direction Générale ou d'un top management, idéalement dans le secteur financier ou assurantiel.</p><br><br><p>Langues : Arabe et Français</p><br><br><p>Compétences : Techniques : Excellente maîtrise des outils bureautiques et de présentation. Capacité de synthèse et rédaction stratégique. Maîtrise des techniques d'organisation et de gestion des priorités. Bonne compréhension des enjeux de gouvernance d'entreprise.</p><br><br><p>Comportemantales : Très haut niveau de confidentialité et de discrétion. Sens politique et intelligence relationnelle. Forte capacité d'anticipation. Rigueur, fiabilité et sens du détail</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a <strong>Social Management Controller,</strong> you will drive the organization's social performance through the analysis of HR data, monitoring of social indicators, and support for decision-making in human resources management.</p><br><br><p><strong>Activities:</strong></p><br><br><ul><li>Collect, validate, and analyze social data (headcount, payroll, absenteeism, turnover, working time, etc.)</li><li>Develop and monitor payroll and headcount budgets</li><li>Implement and update social dashboards and HR indicators</li><li>Conduct variance analyses and prospective studies (forecasts, simulations)</li><li>Produce social reports for management and relevant bodies</li><li>Contribute to improving HR tools, procedures, and information systems</li><li>Support HR teams and managers in human resources management<br>&nbsp;</li></ul> <br> <br> Required profile : <p><strong>MANDATORY academic training:</strong></p><br><br><ul><li><u><strong>STATE-RECOGNIZED BAC+5 (Master's degree equivalent)</strong></u> from a top business school in social management control, human resources, finance, economics, or equivalent<br>&nbsp;</li></ul><p><strong>Professional experience:</strong></p><br><br><ul><li>Experience between <strong>3 to 5 years</strong> in social management control, HR, management control, or social data analysis</li></ul><p><strong>Required skills:</strong></p><br><br><ul><li>Mastery of social indicators and payroll</li><li>Solid knowledge of human resources management and labor law (basic)</li><li>Very good command of Excel and reporting tools</li><li>Analytical, synthesis, and data validation skills</li><li>Rigor, discretion, and sense of confidentiality. Good interpersonal skills and ability to communicate with HR teams and managers<br>&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p><u><strong>GENERAL MISSION:</strong></u></p><br><br><p>Reporting to the Recovery Department, the <strong>Head of Litigation Department</strong> is responsible for leading and managing all of the foundation's litigation actions, in relation with clients, by ensuring the management of cases transferred to litigation and the handling of disputes with clients / Guarantees. They ensure the implementation of judicial or amicable procedures aimed at recovering debts while guaranteeing compliance with current regulations. They work in close collaboration with internal teams (Amicable, Pre-litigation, Write-off) and external stakeholders (lawyers, bailiffs, courts).</p><br><br><p><br><u><strong>MAIN RESPONSIBILITIES:</strong></u></p><br><br><p><strong><em>Management of litigation cases:</em></strong></p><br><br><ul><li>Participate in the pre-litigation transfer committee with the pre-litigation team to qualify unpaid cases and validate the legal procedure to follow.</li><li>As soon as cases are transferred to litigation, lead litigation cases, whether judicial or negotiation, for amicable settlement of litigation cases, in relation with the parties concerned.</li><li>Supervise the preparation of legal files and the organization of judicial actions in collaboration with law firms or the internal team of litigation officers.</li><li>Coordinate actions with external service providers (bailiffs, lawyers, notaries, etc.).</li></ul><p><em><strong>Debt recovery:</strong></em></p><br><br><ul><li>Develop and implement effective recovery strategies to reduce the rate of unrecoverable debts (framework, exploitation of guarantees and securities, etc.)</li><li>Monitor recovery performance in litigation and identify areas for improvement.</li><li>Ensure the implementation of amicable measures to maximize recovery chances before initiating legal action.</li></ul><p><em><strong>Prevention of legal risks:</strong></em></p><br><br><ul><li>Analyze legal risks related to litigation and propose recommendations to mitigate them.</li><li>Ensure compliance with procedures and regulations in force, particularly regarding client rights and regulatory compliance.</li><li>Contribute to the continuous updating of contractual documents and internal procedures.</li></ul><p><em><strong>Management of relationships with partners:</strong></em></p><br><br><ul><li>Collaborate with internal teams (Amicable, write-off, treasury, etc.) to ensure consistent handling of outstanding cases.</li><li>Monitor relationships with external partners, particularly law firms, to ensure the efficiency and speed of litigation procedures.</li><li>Manage invoicing for external recovery partners.</li></ul><p><em><strong>Reporting and monitoring:</strong></em></p><br><br><ul><li>Establish dashboards for monitoring the evolution of the litigation case portfolio and recovery performance.</li><li>Provide regular reporting to management on the status of cases, identified risks, and results obtained.</li><li>Propose corrective actions and continuous improvements in the handling of litigation cases.</li></ul> <br> Required profile : <p><u><strong>EDUCATION:</strong></u></p><br><br><ul><li>Master's degree in business law, litigation law, banking law, or equivalent.</li><li>A specialization in risk management or financial law would be an additional asset.</li></ul><p><u><strong>EXPERIENCE:</strong></u></p><br><br><ul><li>5 years of experience in a similar role, ideally in the financial, banking, or microfinance sector.</li><li>Proven experience in managing complex litigation, particularly in debt recovery and judicial cases.</li><li>Experience in supervising legal or recovery teams.</li></ul><p><u><strong>SKILLS:</strong></u></p><br><br><p><strong><em>Technical skills:</em></strong></p><br><br><ul><li>Solid knowledge of commercial law, contract law, banking law, and judicial procedures.</li><li>Mastery of amicable and judicial recovery techniques.</li><li>Good understanding of current regulations in the microfinance sector and legal obligations related to litigation.</li><li>Ability to prepare and manage litigation files while ensuring compliance with deadlines and legal procedures.</li><li>Negotiation skills for amicable settlements.</li><li>Good command of computer tools (Word, Excel, etc.)</li></ul><p><strong><em>Behavioral skills:</em></strong></p><br><br><br><ul><li>Leadership and ability to manage and motivate a team of litigation officers</li><li>Rigor, method, and organizational skills to manage multiple cases simultaneously while respecting priorities.</li><li>Analytical and synthesis skills to quickly identify legal risks and propose appropriate solutions.</li><li>Excellent communication and argumentation skills for negotiating with internal and external stakeholders.</li><li>Stress resistance and ability to work under pressure or in conflict situations.</li></ul> <br><br> </div>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p> </p> <p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p> <p> </p> <p>The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.</p> <p> </p> <p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.</p> <p> </p> <p>You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members to get it right for our guests and our business each and every time.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p>REQUIRED QUALIFICATIONS</p> <p>Related Work Experience: 6-months related work experience required.</p> <p> </p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit </span><span>www.dpdhl.jobs/express</span></p><br><br><p><strong><span>ABOUT THE ROLE:</span></strong></p><br><br><p><span>The Customs Clearance Support Agent is responsible primarily of notifying over the phone or in writing our Into Bond Shipment’s customers through our DHL’s Customer Contact Centre and he/she shall be the most knowledgeable, courteous, efficient, confident and proactive point of contact for both DHL’s customers and the DHL network.</span></p><br><br><p><strong><span>YOUR TASKS:</span></strong></p><br><br><ul><li><span>To Call or Email In bond Customers for a range of DHL services and accurately input relevant data into DHL applications DCE “Respect also CODES”</span></li><li><span>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries to SCS (clearance by DHL).</span></li><li><span>Identify potential for selling Clearance with DHL service during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL GTW revenue.This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections (if any) and closing the transaction by successfully securing their purchase of the offered services.</span></li><li><span>To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices (SCS and POA), clearance times, customs paperwork requirements, country-specific requirements (including potential customs clearance delays). To lodge a trace when necessary ensuring that the customer receives service regarding their issues using SPARK sys.</span></li></ul><br><ul><li><span>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.</span></li><li><span>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.</span></li><li><span>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.</span></li><li><span>Be professional with Front Liners colleagues to ensure a smooth data transmission via DCE. </span></li><li><span>Act as a backup for the CIA when needed</span></li><li><span>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times. </span></li><li><span>Undertake any other related tasks or responsibilities as reasonably directed or required</span></li><li><span>Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance our customers’ experience with DHL..</span></li></ul><p><strong><span>YOUR PROFILE: </span></strong></p><br><br><br><p><strong><u>Essential</u></strong></p><br><br><ul> <li><span>Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</span></li> <li><span>Good spoken and written command of the French/English language with a cheerful, confident, professional and courteous tone</span></li> <li><span>Excellent interpersonal skills and relates well with a wide range of people/customers </span></li> <li><span>Experience in resolving straight forward customer conflict</span></li> <li>Demonstrated excellent attention to detail</li> <li><span>Demonstrated ability to work effectively as part of a busy team</span></li> <li><span>Basic computer skills including the ability to navigate around a computer</span></li> <li><span>Ability to work flexible rostered hours, including scheduled breaks</span></li> </ul><br><p><strong><u>Desirable</u></strong></p><br><br><ul> <li>Previous Customs Clearance domain experience</li> <li><span>Previous experience of Call-Center/telephone and/or electronic order booking systems </span></li> </ul><p><span><span>·</span></span><span>Demonstrable success in achieving targets through selling services and products</span></p><br><br><br> </div>

<div ><p><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p><span>Would you like to become part of the world's most international company in the world?</span></p><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p><span>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit  </span><a href="http://www.dpdhl.jobs/express"><span>www.dpdhl.jobs/express</span></a><span></span></p><p><strong><span >ABOUT THE ROLE:</span></strong><span ></span></p><p><span>The Customs Clearance Support Agent is responsible primarily of notifying over the phone or in writing our Into Bond Shipment’s customers through our DHL’s Customer Contact Centre and he/she shall be the most knowledgeable, courteous, efficient, confident and proactive point of contact for both DHL’s customers and the DHL network.</span></p><p><strong><span >YOUR TASKS:</span></strong></p><ul><li><span>To Call or Email In bond Customers for a range of DHL services and accurately input relevant data into DHL applications DCE “Respect also CODES”</span></li><li><span>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries to SCS (clearance by DHL).</span></li><li><span>Identify potential for selling Clearance with DHL service during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL GTW revenue.<span>  </span>This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections (if any) and closing the transaction by successfully securing their purchase of the offered services.</span></li><li><span>To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices (SCS and POA), clearance times, customs paperwork requirements, country-specific requirements (including potential customs clearance delays). To lodge a trace when necessary ensuring that the customer receives service regarding their issues using SPARK sys.</span></li></ul><span></span><p ><span></span></p><ul><li><span>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.</span></li><li><span>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.</span></li><li><span>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.</span></li><li><span>Be professional with Front Liners colleagues to ensure a smooth data transmission via DCE. </span></li><li><span>Act as a backup for the CIA when needed<span>  </span></span></li><li><span>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times. </span></li><li><span>Undertake any other related tasks or responsibilities as reasonably directed or required</span></li><li><span>Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance our customers’ experience with DHL..</span></li></ul><span></span><span></span><p><strong><span >YOUR PROFILE: </span></strong></p><p class="MsoListParagraph" ><br></p><p><strong><u>Essential</u></strong></p><ul > <li ><span>Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</span></li> <li ><span>Good spoken and written command of the French/English language with a cheerful, confident, professional and courteous tone</span></li> <li ><span>Excellent interpersonal skills and relates well with a wide range of people/customers </span></li> <li ><span>Experience in resolving straight forward customer conflict</span></li> <li >Demonstrated excellent attention to detail</li> <li ><span>Demonstrated ability to work effectively as part of a busy team</span></li> <li ><span>Basic computer skills including the ability to navigate around a computer</span></li> <li ><span>Ability to work flexible rostered hours, including scheduled breaks</span></li> </ul><p ><span></span></p><p ><strong><u>Desirable</u></strong></p><ul > <li >Previous Customs Clearance domain experience</li> <li ><span>Previous experience of Call-Center/telephone and/or electronic order booking systems </span></li> </ul><p class="MsoListParagraph" ><span ><span>·<span Times New Roman";">       </span></span></span><span>Demonstrable success in achieving targets through selling services and products</span></p></div><br>

<p>Purpose of the function To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value.</p><p>Purpose of the job To lead the end-to-end management of IKEA for Business tender opportunities, both public and private, ensuring compliant, competitive and high-quality submissions that respond to customer requirements and create profitable business opportunities for IKEA.</p><p>Key assignments Own and manage the end-to-end tendering process for all relevant IKEA for Business opportunities, covering both public and private calls for tenders. Identify, monitor and qualify public and private tender opportunities in line with IKEA for Business priorities, customer needs and commercial potential. Review tender documentation and assess scope, specifications, eligibility requirements, evaluation criteria, commercial conditions and deadlines. Lead the preparation and coordination of complete tender submissions, ensuring all technical, commercial and administrative requirements are addressed. Coordinate with KAMs, Interior Design Specialists, IKEA for Business Consultants and relevant IKEA functions to develop relevant IKEA solutions and tender responses. Ensure tender submissions are accurate, complete, compliant and submitted within the required deadlines, following applicable procurement requirements and IKEA ways of working. Manage communication and follow-up with customers, procurement bodies and other external stakeholders, including clarification requests, additional documentation and post-submission follow-up. Coordinate the commercial preparation of tenders, including quotations, pricing, volumes, commercial conditions and profitability considerations, within the applicable IKEA framework. Maintain and manage a structured tender pipeline, database and tender calendar, ensuring visibility of opportunities, status, deadlines, outcomes and next actions. Analyse tender outcomes, customer feedback and market developments, share insights with IKEA for Business and continuously improve tendering processes and ways of working.</p><p><strong>Desired Candidate Profile</strong></p>Knowledge Public and private procurement and tendering processes, requirements and documentation. Understanding of Moroccan public procurement procedures and private-sector tendering practices. B2B commercial processes, including quotations, pricing, commercial conditions and profitability. Tender documentation, technical specifications, administrative requirements and evaluation criteria. IKEA products, services and capabilities relevant to business solutions and project-based opportunities. Contractual and compliance principles relevant to public and private tenders. CRM, tender management, reporting and digital tools. Motivation Passionate about people, business and IKEA. Driven by delivering high-quality solutions that meet customer requirements. Energised by complex tenders, challenging deadlines and finding the right way forward. Motivated by turning customer requirements into relevant and commercially viable IKEA solutions. Detail-oriented and committed to accuracy, compliance and quality. Proactive and comfortable taking ownership of multiple tender opportunities simultaneously. Curious and motivated by learning from customers, tender outcomes and market developments. Enjoys working through collaboration and achieving results without formal authority. Capabilities Understands tender requirements and customer needs. Organises information, documents and deadlines effectively. Ensures accuracy, completeness and compliance. Balances customer needs, competitiveness and IKEA business goals. Translates tender requirements into relevant IKEA solutions. Coordinates stakeholders and moves actions forward. Communicates clearly and effectively with different stakeholders. Takes initiative and anticipates risks and requirements. Works with urgency and manages multiple priorities. Takes ownership and follows tenders through to completion. Ideal experience &amp; education Bachelor's degree or equivalent in Business, Sales, Marketing, Procurement, Supply Chain, Project Management or a related field. 3+ years of relevant experience in tender management, bid management, procurement, B2B sales, commercial coordination or a related field. Proven experience managing public and/or private tender processes, from opportunity identification and requirements review through submission and follow-up. Strong understanding of Moroccan public procurement processes and experience with private-sector tendering is highly valued. Proven experience preparing and coordinating technical, commercial and administrative tender documentation. Experience working with quotations, pricing, commercial conditions and profitability considerations. Proven ability to coordinate multiple stakeholders and cross-functional teams to deliver complex business opportunities. Strong organisational skills and proven ability to manage multiple tenders, deadlines and priorities simultaneously. Strong digital skills and experience using CRM, Excel and tender/sales management tools. Fluent in French and English.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b><span>Viseven Group</span></b><span> is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.</span><br><span>At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.</span><br><span>With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.</span><br><span>Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.</span><br><br><p><b>Responsibilities:</b></p><br><ul> <li>Work closely with key stakeholders to understand their business challenges and solve their complex issues (complicated logic affecting different services).</li> <li>Analyze, elicit and document business requirements, and transform them into technical requirements.</li> <li>Cooperate with Solutions Consultants, UX\UI Designers, Product Managers, Project Managers, and Technical Writers for product scoping, planning, development, delivery &amp; support.</li> <li>Prepare &amp; manage technical requirements during Software Development Lifecycle.</li> <li>Create and deliver presentations of suggested solutions to key stakeholders.</li> <li>Cooperate with the development teams.</li> <li>Participate in User Acceptance Testing.</li> <li>Initiate and lead collaboration with colleagues to drive quality and identify best practices.</li> </ul><br><p><b>Requirements:</b></p><br><ul> <li><strong>English from Upper-Intermediate </strong>(comprehensive written and verbal communication).</li> <li>At least 2 years of experience working as Business Analyst or similar position in an Agile environment.</li> <li>Proficiency with understanding business requirements and translating them into technical requirements.</li> <li>Knowledge of software development methodologies.</li> <li>Understanding of end-to-end software development lifecycle.</li> <li>Ability to analyze and document the most complex business processes (complicated logic affecting different services).</li> <li>Proficiency with:&nbsp;<br>*Project management tools such as JIRA, Confluence or similar;&nbsp;<br>*Office 365;&nbsp;<br>*Visualization tools (Figma, Axure RP or similar).</li> <li>Experience in business process modeling techniques, methodologies, and tools.</li> <li>Excellent communication skills for both technical and non-technical audiences.</li> <li>Ability to comfortably work with a wide range of stakeholders (internal &amp; external) across all levels of management.</li> </ul><br> </div>