Public relations delegate Jobs
1306 Jobs Found
<p>ROLE PURPOSE: Promotion of Aspen products to healthcare professionals in a certain territory of the Moroccan Kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participating in local/international events. RESPONSIBILITIES: Represent Aspen by achieving daily targeted calls to physicians and pharmacists. Conducting AVAs & promotional activities Achieve sales budget in the designated territory. Build sustainable positive relationships with target HCPs and different stakeholders. Maintain an updated customer database Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals. Monitoring competitors, staying informed about competitors activities in a defined area. Organising appointments and meetings with community- and hospital-based healthcare staff Introduce ASPEN products in the hospital tender nomenclature Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists Undertaking relevant field research Meeting both the business and scientific needs of healthcare professionals Maintaining detailed records Attending and organising trade exhibitions, conferences and meetings Managing budgets and reviewing sales performance Writing reports and other documents</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE: Master's in Pharmacy or/and Scientific Background (Not Mandatory) Three (0-3) years as Medical Representative, Key Account Manager or Similar One (1) year - preferably in Pharmaceuticals TECHNICAL SKILLS: MS Office - Working knowledge CRM / Call Report - Working knowledge KEY ATTRIBUTES: Market Knowledge Flexibility and tolerance for ambiguity Technical /Professional skills Consumer relevancy Capacity for and resistance to stress Industry knowledge Problem solving Active listening Curiosity/learning agility Information seeking Informal communication skills ASPEN COMPETENCIES: BUSINESS Foster Consumer & Customer Commitment Makes Good Decision PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change SELF Continuously Grow & Develop Contribute Special Expertise</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Faced with the recovery in air travel and the accelerated marketing of the LEAP engine, SAFRAN is experiencing a significant increase in maintenance activities. The Support and Service Department has created a dedicated sales expertise center for invoicing based on customer terms. Within this center, the Sales Administration & Invoicing Manager position focuses specifically on invoicing maintenance operations performed in-store, by subsidiaries located outside France, and on maintenance operations outsourced to third parties (SAE Offload partners). This department, based in Casablanca, will be responsible for invoicing based on customer terms, particularly for customers in the MEA region, and may, depending on workload in other regions, provide support in other areas. The Sales Administration & Invoicing Manager will also be responsible for preparing Cost+ invoices for LEAP maintenance activities for the local subsidiary (SAESC), for rebilling to SAE France according to the established process. In this context, we are seeking a manager in Morocco (Casablanca) whose mission will be to build, supervise, train, and manage the processes and activities of the local team, in conjunction with the manager and team located in France (Montereau-sur-le-Jard), using the tools implemented by the department. The same applies to the Cost+ billing activities of the subsidiary, reporting to the Customer Relations & Sales Administration Director of the local SAE subsidiary (SAESC). </font></font></p><p><strong>Desired Candidate Profile</strong></p><h2>Job Requirements</h2><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">With a background in MANAGEMENT, COMMERCE, ACCOUNTING, or equivalent, you have experience in a similar role. You are rigorous, adaptable, versatile, and proactive. You possess strong teamwork, analytical, and synthesis skills, and the ability to communicate and interact effectively with internal and external stakeholders. You have a good working knowledge of Excel and office software (PowerPoint, Word, etc.), are fluent in French (spoken and written), and are proficient in English for international and cross-functional collaboration. SAP experience would be an asset.</font></font></p>
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Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : <p>Assigned to the store's management, your role is to ensure the implementation of the HR strategy.</p><br><br><p>To do this, your <strong>areas of responsibility</strong> are:</p><br><br><ul><li>Administration & social affairs</li><li>Training</li><li>Recruitment</li><li>Reporting and activity KPIs<br> </li></ul> <br> Required profile : <p>With a Bac+4/5 degree in HR, you have <strong>proven experience of more than 2 years</strong> in which you have developed the following skills:</p><br><br><ul><li>Ability to monitor legal developments concerning the labor code related to social affairs</li><li>Ability to manage social relations</li><li>Ability to write professional documents</li><li>Ability to facilitate the expression of needs in terms of training and/or recruitment (plan, description, advertisements) and to analyze needs (training actions, required profiles)</li><li>Ability to manage activity performance (reporting) within its scope and track indicators</li></ul><p>Customer service orientation, Self-control/Stress and conflict management, Analytical & synthesis skills, Initiative & Responsiveness, and Developing others/Team management are the <strong>assets and key success factors</strong> for this position.</p><br><br><p>"Label'vie is committed to preventing all forms of discrimination, particularly those based on sex or family situation and responsibilities. Label'vie is committed to promoting equal opportunities between men and women, in terms of access to employment and training, working conditions, remuneration, career progression, and access to positions of responsibility".<br> </p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Promotion of Aspen products to healthcare professionals in a certain territory of the Moroccan Kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participating in local/international events.</p><p><b>RESPONSIBILITIES</b>:</p><ul><li>Represent Aspen by achieving daily targeted calls to physicians and pharmacists.</li><li>Conducting AVAs & promotional activities</li><li>Achieve sales budget in the designated territory.</li><li>Build sustainable positive relationships with target HCPs and different stakeholders.</li><li>Maintain an updated customer database</li><li>Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals.</li><li>Monitoring competitors, staying informed about competitors activities in a defined area.</li><li>Organising appointments and meetings with community- and hospital-based healthcare staff</li><li>Introduce ASPEN products in the hospital tender nomenclature</li><li>Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists</li><li>Undertaking relevant field research</li><li>Meeting both the business and scientific needs of healthcare professionals</li><li>Maintaining detailed records</li><li>Attending and organising trade exhibitions, conferences and meetings</li><li>Managing budgets and reviewing sales performance</li><li>Writing reports and other documents</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE:</p><ul><li>Master's in Pharmacy or/and Scientific Background (Not Mandatory)</li><li>Three (0-3) years as Medical Representative, Key Account Manager or Similar</li><li>One (1) year - preferably in Pharmaceuticals</li></ul><p>TECHNICAL SKILLS:</p><ul><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li></ul><p>KEY ATTRIBUTES:</p><ul><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li></ul><p>ASPEN COMPETENCIES:</p><ul><li>BUSINESS Foster Consumer & Customer Commitment</li><li>Makes Good Decision</li><li>PEOPLE Communicate Effectively</li><li>Dealing with ambiguity/Embrace change</li><li>SELF Continuously Grow & Develop</li><li>Contribute Special Expertise</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As part of the Business Development team, you will work on strategic planning, analysis, insight generation and needle-moving initiatives within Garena, where fast business expansion has posed exciting opportunities and challenges. You will be working closely with senior management, in a fast-paced, global and intellectually stimulating environment, with the potential to deliver direct impact to our business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master's degree in Business Administration, Marketing, International Relations, or a related discipline</li><li>Minimum 4+ years of experience in Business Development or Strategic Partnerships with demonstrated success in establishing high-impact partnerships and managing key external relationships</li><li>Proven experience in securing commercial partnerships and strategic business deals</li><li>Demonstrated experience managing projects involving multiple stakeholders</li><li>Excellent negotiation, stakeholder management, and relationship-building skills</li><li>Strong understanding of the Moroccan business environment and regulatory landscape</li><li>Excellent communication and presentation skills in English, French, and Arabic</li></ul><p></p></section>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : <p>Join a dynamic company in the <b>call center</b> sector, where your talent will be at the heart of our success. Based in <b>Rabat</b>, we are looking for a <b>French-speaking Customer Advisor</b> passionate about customer relations and with a strong commercial drive for call reception and <b>upselling</b>.</p><br><br><p>Your main mission will be to ensure an <b>exceptional customer experience</b> while actively contributing to achieving business objectives. You will be a key player in our customer satisfaction and in developing our revenue through relevant sales.</p><br><br><ul><li>Welcome and handle customer requests by phone with professionalism and empathy.</li><li>Analyze customer needs to propose suitable solutions.</li><li>Identify upselling opportunities to enhance the customer offer.</li><li>Manage customer complaints effectively and with a strong sense of service.</li><li>Contribute to the continuous improvement of processes and service quality.</li></ul> <br> Required profile : <p>A <b>high school diploma</b> (Bac) is the ideal starting point for this professional adventure. Training or certification in <b>call center professions</b> would be a major asset.</p><br><br><p>Previous experience is desirable</p><br><br><ul><li>Excellent command of the French language, both spoken and written.</li><li>Strong <b>communication</b> and <b>active listening</b> skills.</li><li>Keen sense of <b>sales</b> and ability to identify customer needs.</li><li><b>Responsiveness</b>, <b>organization</b>, and stress resistance.</li><li>Team spirit and willingness to contribute to a common goal.</li><li>Proficiency in basic computer tools.</li></ul><p>If you see yourself in this description and wish to take on new challenges, don't wait any longer and apply now!</p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>Groupe Bel</strong> operates within a corporate culture primarily driven by <strong>collaboration</strong>, where human relationships, teamwork and employee development play a central role. This collaborative environment is combined with a strong focus on <strong>performance</strong>, emphasizing results, commitment and customer satisfaction. The company also relies on structured practices that support efficiency and quality, while encouraging <strong>innovation</strong> and openness to new ideas. This balance creates a work environment that is both people-oriented, stimulating and excellence-driven.
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<br> Job : <p>The Civil Engineering Technician is responsible for the preparation, monitoring, control, and maintenance of works related to infrastructure and buildings. They contribute to ensuring the technical compliance of structures, compliance with safety standards, deadlines, costs, and quality requirements, in coordination with internal teams, engineers, and external service providers.</p><br><br><p>Main missions</p><br><br><ol><li>Design and preparation of projects: develop technical plans and diagrams using CAD/CAM software, particularly AutoCAD; analyze specifications, technical constraints, and project needs; participate in writing specifications in collaboration with engineers.</li><li>Diagnosis and technical studies: carry out tests on materials such as concrete, steel, or soil to ensure their quality; participate in geotechnical studies; inspect and evaluate existing infrastructure for renovation, maintenance, or compliance projects.</li><li>Supervision and monitoring of works: plan, monitor, and control the progress of construction sites; ensure compliance of works with standards, plans, specifications, and safety rules; coordinate interventions with field teams, engineers, workers, and subcontractors; write progress reports and contribute to resolving technical problems.</li><li>Cost and deadline management: contribute to estimating project costs; propose budget optimization solutions; monitor completion deadlines and alert in case of deviation from the planned schedule.</li><li>Maintenance and quality control: check the conformity of structures and infrastructure with applicable regulations; plan and carry out preventive and corrective maintenance actions; participate in identifying and managing infrastructure-related risks.</li><li>Team and subcontractor management: supervise and support a team of 3 direct reports; organize, assign, and monitor team activities; coordinate, manage, and control interventions by subcontractors; ensure compliance with safety rules, deadlines, execution quality, and contractual commitments.</li></ol><p>Scope of intervention</p><br><br><ul><li>Construction, maintenance, and rehabilitation of buildings, roads, bridges, dams, tunnels, or other infrastructure.</li><li>Installation, monitoring, and verification of drinking water supply systems.</li><li>Monitoring of renovation or rehabilitation projects for existing infrastructure.</li></ul> <br> Required profile : <p>Profile sought</p><br><br><p>Education Minimum ISTA / Technical Baccalaureate + 2 years of higher education with specialization in building maintenance, civil engineering, or equivalent field.</p><br><br><p>Experience Minimum 3 years of significant experience in building maintenance, civil engineering, construction monitoring, or infrastructure management.</p><br><br><p>Technical knowledge Knowledge of regulations, safety standards, project management, tools, materials, technical procedures, and quality control methods.</p><br><br><p>Required skills</p><br><br><ul><li>Good technical analysis skills and ability to read, understand, and interpret complex plans and diagrams.</li><li>Mastery of standards, safety rules, and regulatory requirements related to buildings and public works.</li><li>Proficiency in design and modeling tools such as AutoCAD, Revit, or equivalent software.</li><li>Good command of office tools and software for technical monitoring, modeling, or simulation.</li><li>Ability to work in a team and network with internal and external stakeholders.</li><li>Responsiveness, rigor, and ability to manage unforeseen events in the field.</li><li>Ability to manage an operational team, organize priorities, monitor field performance, and support employees in carrying out their missions.</li><li>Ability to manage subcontractors, coordinate their interventions, control the quality of services, and ensure compliance with safety rules and deadlines.</li><li>French spoken and written required.</li><li>Intermediate English level desired.</li></ul> <br><br> </div>
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Company culture : <p><strong>Akdital </strong>is driven by a strong <strong>performance-oriented</strong> culture, where ambition, high standards, and continuous improvement are key to delivering exceptional healthcare.<br>
This competitive mindset is balanced by a real commitment to <strong>innovation</strong>, supporting the development of new medical and organizational practices.<br>
<strong>Collaboration</strong> also plays an important role, with solid teamwork and supportive management in a demanding environment.<br>
A structured and disciplined approach ensures the <strong>quality, safety, and reliability</strong> essential to the medical sector.
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<br> Job : <p>As part of strengthening our teams, we are recruiting two Pharmacy Agents to join private clinics located in Sidi Maârouf and Bouskoura.</p><br><br><p>As a Pharmacy Agent, you will play a key role in managing pharmaceutical products and medical devices, while ensuring the availability of treatments necessary for patient care.</p><br><br><p>Your main missions:</p><br><br><p>• Ensure the reception, control, and storage of medicines and medical consumables.<br>• Supply the various departments of the clinic (inpatient, operating room, emergencies, etc.) according to needs.<br>• Ensure good stock management and monitor expiration dates.<br>• Participate in periodic inventories and restocking operations.<br>• Prepare and distribute medications in accordance with internal procedures.<br>• Ensure the traceability of pharmaceutical products and medical devices.<br>• Ensure compliance with current hygiene, safety, and quality standards.<br>• Collaborate with pharmacists, doctors, and care teams to ensure optimal patient care.</p><br><br><p>Profile sought:</p><br><br><p>• Training in Pharmacy, Pharmaceutical Stock Management, or a similar field.<br>• Previous experience in a pharmacy, clinic, or health establishment is desired.<br>• Good knowledge of pharmaceutical products and storage rules.<br>• Organizational skills, rigor, and team spirit.<br>• Proficiency in stock management IT tools is an asset.</p><br><br><p>Positions based in:<br>• Sidi Maârouf<br>• Bouskoura</p><br><br><p>Join a stimulating work environment where your contribution directly participates in the quality of care provided to patients.</p><br><br> <br> Required profile : <p>Profile sought:</p><br><br><p>• Holder of a Bac+2 diploma minimum in Pharmacy, Pharmacy Assistant, Health Facility Management, or any equivalent training.<br>• 1 to 3 years of experience in a similar position, ideally within a clinic, hospital, or pharmacy.<br>• Good knowledge of medications, medical devices, and storage rules for health products.<br>• Proficiency in stock management and traceability procedures.<br>• Comfortable with IT tools and management software.<br>• Rigor, organization, and sense of responsibility.<br>• Good interpersonal skills and ability to work collaboratively with medical and paramedical teams.<br>• Reactivity and ability to manage priorities in a demanding environment.</p><br><br><p>If you wish to develop within a recognized health institution and contribute to the smooth running of care services, we will be happy to review your application.</p><br><br> <br><br> </div>
<p>Introduction STOOS Consulting is an international consultancy firm specializing in research, assessments, third-party monitoring, monitoring and evaluation, and capacity building for humanitarian and development organizations. This Morocco-based role will support STOOS research and M&E assignments, with a strong focus on field coordination, local authorization, stakeholder engagement, field team management, data quality and timely delivery .</p><p>Position Overview STOOS Consulting is seeking an experienced M&E and Research Field Manager based in Morocco to support upcoming research, assessment, evaluation, third-party monitoring and M&E assignments. The position is highly field-oriented and requires strong experience in coordinating with local authorities, civil society organizations and communities; recruiting and supervising field teams; and managing data collection across different regions of Morocco.</p><p>Role Purpose The Field Manager will lead the day-to-day implementation of field research and monitoring activities. This will include planning field movements, coordinating local access, recruiting and supervising data collectors, monitoring daily progress, resolving operational challenges and ensuring that all data is accurate, complete, ethical and submitted on time .</p><p>Key Responsibilities The Field Manager will be responsible for:</p><ul><li>Planning and coordinating field data collection, including household surveys, key informant interviews, focus group discussions, observations, site visits, market assessments and third-party monitoring activities .</li><li>Securing and following up on required approvals, authorization letters and introductions at the regional, provincial, prefectural and commune levels .</li><li>Coordinating with local authorities, public institutions, civil society organizations, associations, cooperatives, project partners and community leaders.</li><li>Supporting fieldwork across Morocco, including urban, peri-urban, rural, mountainous, coastal, oasis, disaster-affected and hard-to-reach locations.</li><li>Recruiting, onboarding and supervising enumerators, field researchers, supervisors, interpreters, community mobilizers and data quality personnel.</li><li>Training field teams on research tools, sampling procedures, informed consent, safeguarding, confidentiality, referral pathways and digital data collection platforms.</li><li>Translating and culturally adapting research tools into Arabic and French , as well as supporting interpretation into local languages where necessary.</li><li>Managing daily field deployment, transportation, respondent mobilization, sample tracking and progress against agreed targets and timelines.</li><li>Ensuring strong data quality through spot checks, back-checks, accompaniment visits, daily debriefings, form reviews and follow-up on missing or inconsistent information .</li><li>Coordinating field logistics, including transportation, accommodation where required, communication, mobile data, tablets or smartphones, field materials and contingency arrangements.</li><li>Ensuring inclusive and culturally appropriate engagement with women, young people, persons with disabilities, migrants, refugees, rural communities and other potentially vulnerable groups.</li><li>Providing regular updates to STOOS on field progress, completed samples, operational risks, team performance, data quality concerns and corrective measures.</li><li>Documenting field observations, community feedback and contextual factors that may influence data analysis and reporting.</li></ul><p>Required Qualifications and Experience Candidates should have:</p><ul><li>A Bachelor s or Master s degree in Social Sciences, Development Studies, Statistics, Economics, Sociology, Public Administration, Monitoring and Evaluation , or another relevant field.</li><li>At least five years of relevant professional experience in research coordination, field data collection management, M&E, assessments, evaluations, third-party monitoring or development field operations in Morocco.</li><li>Proven experience coordinating field activities and securing approvals from local authorities, institutions and community stakeholders.</li><li>Strong experience recruiting, training and managing enumerators and completing multi-location fieldwork within tight timelines.</li><li>Experience conducting research in rural, mountainous, underserved, disaster-affected or hard-to-reach communities in Morocco.</li><li>Experience working on development themes such as livelihoods, economic empowerment, social protection, migration, gender equality, youth inclusion, climate resilience, education, health or local governance .</li><li>Good knowledge of digital data collection platforms such as KoBoToolbox, ODK, SurveyCTO, CommCare or similar systems .</li><li>Fluency in Moroccan Arabic (Darija) and strong working proficiency in French . Knowledge of Modern Standard Arabic is expected, while English and one or more Amazigh languages would be valuable assets.</li><li>Strong coordination, leadership, negotiation, communication, reporting and problem-solving skills.</li><li>Availability and willingness to travel extensively throughout Morocco according to project requirements.</li></ul><p>Engagement Modality The successful candidate will be engaged on a project-based consultancy arrangement , depending on STOOS upcoming assignments and operational needs in Morocco. The Field Manager will work closely with STOOS project managers, team leaders, research specialists, M&E experts, data analysts, quality assurance personnel and field supervisors to ensure timely, ethical and high-quality field implementation .</p><p>How to apply Interested candidates are invited to submit their applications through the following link: https://forms.gle/cPEGQNUjN4w6HmPv9</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A Bachelor s or Master s degree in Social Sciences, Development Studies, Statistics, Economics, Sociology, Public Administration, Monitoring and Evaluation , or another relevant field.</li><li>At least five years of relevant professional experience in research coordination, field data collection management, M&E, assessments, evaluations, third-party monitoring or development field operations in Morocco.</li><li>Proven experience coordinating field activities and securing approvals from local authorities, institutions and community stakeholders.</li><li>Strong experience recruiting, training and managing enumerators and completing multi-location fieldwork within tight timelines.</li><li>Experience conducting research in rural, mountainous, underserved, disaster-affected or hard-to-reach communities in Morocco.</li><li>Experience working on development themes such as livelihoods, economic empowerment, social protection, migration, gender equality, youth inclusion, climate resilience, education, health or local governance .</li><li>Good knowledge of digital data collection platforms such as KoBoToolbox, ODK, SurveyCTO, CommCare or similar systems .</li><li>Fluency in Moroccan Arabic (Darija) and strong working proficiency in French . Knowledge of Modern Standard Arabic is expected, while English and one or more Amazigh languages would be valuable assets.</li><li>Strong coordination, leadership, negotiation, communication, reporting and problem-solving skills.</li><li>Availability and willingness to travel extensively throughout Morocco according to project requirements.</li></ul>
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<b>Position:</b>Palo Alto Technical Pre-Sales Engineer<br><br><b>Job Description:</b><p><b>Enterprise Computing Solutions (ECS) is a global scale IT distributor guiding innovation across the channel. </b></p><br><br><br><p>We help vendors and IT providers grow by providing deep technical expertise, innovative, real-world solutions and digital platforms. For more information, please visit our website: https://www.arrow.com/globalecs/ma/services/</p><br><br><br><p>We are looking for the next <b>Palo Alto Technical Pre-Sales Engineer</b> to join our team in Morocco. This position will have to:</p><br><br><ul><li><span>Palo Alto products promotion.</span></li><li><span>Support the sales organization in technical aspects.</span></li><li><span>Responsible for working with</span><span>Vendor, B</span><span>usiness partners and</span><span>E</span><span>nd users.</span></li><li><span>Identify opportunities based on</span><span>B</span><span>usiness partner and</span><span>En</span><span>d user requirements.</span></li><li><b><span>Technical:</span></b><ul><li><span>Support Business Partners and End Users with product knowledge and technical expertise, solution selection, Proof of Concept, configuration, sizing and service recommendations based on End User requirements.</span></li><li><span>Design, create and optimize security solution architectures and system configurations.</span></li><li><span>Conduct technical workshops, enablement sessions, product demonstrations and hands-on training for Business Partners, End Users.</span></li><li><span>Support Business Partners throughout Proof of Concept and Proof of Value activities, from solution design and deployment to testing and final technical validation.</span></li><li><span>Assist the sales organization in preparing technical proposals, responding to RFPs/RFIs and presenting recommended solutions to customers.</span></li><li><span>Keep up to date with new products, cybersecurity technologies and industry trends, while maintaining the required vendor certifications.</span></li><li><span>Educate internal sales teams and Business Partners on products, solutions, competitive positioning and security best practices.</span></li></ul></li><li><b><span>Sales:</span></b><ul><li><span>Quote to order process: provide quotes, technical support, data sheets, placing purchase orders.</span></li><li><span>Active collaboration in the business unit achievements and KPIs.</span></li><li><span>Coordinate with internal and external teams to ensure customer and vendor satisfaction.</span></li></ul></li><li><b><span>Education: </span></b><ul><li><span>Engineer/5-year degree and 3-5 years of related experience.</span></li></ul></li><li><b><span>Experience: </span></b><ul><li><span>Strong knowledge of cybersecurity technologies, including Endpoint Security, EDR, XDR, NDR, Email Security, Data Loss Prevention (DLP), Identity Security, IAM, Zero Trust and Cloud Security.</span></li><li><span>Experience with Routing, Switching, VPN, Network Security, SD-WAN, Wireless Networking, Public and Private Cloud, IPS/IDS, SIEM, SOAR, ZTNA, WAF, CASB, SASE, Secure Web Gateway (SWG) and Next-Generation Firewalls (NGFW).</span></li><li><span>Knowledge of cloud-native security technologies, including CNAPP, CSPM, CWPP and cloud workload protection.</span></li><li><span>Experience in solution sizing, security architecture design, Proof of Concept execution, troubleshooting, technical demonstrations and customer presentations.</span></li><li><span>Familiarity with virtualization technologies, Windows and Linux environments, as well as public cloud platforms such as Microsoft Azure, AWS and Google Cloud Platform, is a plus.</span></li><li><span>Fluent in English and French.</span></li></ul></li></ul><p><b>ABOUT US</b></p><br><br><p>Arrow’s enterprise computing solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.</p><br><br><p>Find out more about us in this video: https://www.youtube.com/watch?v=n5Za_pHRbzI</p><br><br><br><p>#LI-HL1</p><br><br><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Damman)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>CANDIDATE PROFILE</h2>
<p>Education and Experience</p>
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<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li>
<li>OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li>
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<p>Performance et support</p><br><br><p>Achats - Outils et methodes achats</p><br><br><p>Acheteur Transactionnel F/H</p><br><br><p>CDI</p><br><br><p>Employé administratif</p><br><br><p>Temps complet</p><br><br><p>Dans le cadre de la politique Achats, l'acheteur transactionnel est responsable des activités transactionnelles liées aux passations de commandes et fournit un support opérationnel aux acheteurs du Domaines.<br>Missions Principales :<br>• Respect des Procédures: Appliquer rigoureusement les procédures, modes opératoires, consignes et instructions de travail en vigueur.<br>• Contrôle des DAs: Vérifier la conformité des Demandes d'Achat (DA) et les affecter conformément à la matrice de traitement établie.<br>• Traitement des DAs: Assurer un traitement efficace des DAs tout en respectant les objectifs fixés.<br>• Gestion FIFO: Gérer les dossiers selon la méthode FIFO (First In, First Out).<br>• Gestion des Prioriés: Gérer de manière proactive les priorités et urgences.<br>• Passation de Commandes: Créer, éditer et envoyer les bons de commande validés aux fournisseurs.<br>• Suivi des Commandes: S'assurer de la bonne réception des commandes par les fournisseurs et partager les accusés de réception avec les prescripteurs et les gestionnaires de DA.<br>• Qualité des Dossiers: Garantir la qualité et l'exhaustivité des dossiers traités.<br>• Relations Fournisseurs: Gérer les relations avec les fournisseurs et traiter les litiges en collaboration avec le Gestionnaire des litiges.<br>• Utilisation de l'ERP: Réaliser le dispatching de l'ERP via l'outil « Automate ».<br>• Support Opérationnel: Répondre aux sollicitations des acheteurs, prescripteurs et fournisseurs.<br>• Escalation des Problèmes: Remonter les points bloquants à la hiérarchie.<br>• Mise à Jour du Portail: Maintenir le portail à jour avec des fiches correctement remplies et exploitables.<br>• Participation aux Projets: Contribuer activement aux réunions QRQC (Quick Response Quality Control) et aux projets proposés.<br>• Formation des Nouveaux: Participer à l'intégration et à la formation des nouvelles recrues.<br>INDICATEURS D'ACTIVITE ET DE PERFORMANCE :<br>Les indicateurs d'activité sont définis dans les processus et procédures associés. Les objectifs de performance sont déterminés et communiqués annuellement, en cohérence avec les objectifs globaux de la société.<br>• Tableaux de Bord: Élaborer des tableaux de bord pour le suivi des indicateurs de ses activités ou celles du département en collaboration avec la hiérarchie.<br>• Amélioration Continue: Proposer des actions correctives et des suggestions d'amélioration pour optimiser les processus et les outils existants</p><br><br><p>RAS</p><br><br><p>- Minimum Bac +3 en gestion, commerce, logistique ou un domaine équivalent. <br>- Bonne maitrise d'Excel et Connaissance des logiciels ERP<br>- Excellent sens de l'organisation et de la gestion des priorités <br>- Esprit méthodique et rigoureux.<br>- Attitude proactive face aux problèmes et aux urgences.<br>- Ouverture d'esprit et capacité à travailler en équipe.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><u><span>Job Summary:</span></u></p><br><br><p><span><span>The</span><span>Senior</span><span>Health Information System Officer will lead the design, implementation, and management of monitoring, evaluation, and learning activities under the STRIDES</span><span>Morocco</span><span>Activity</span><span>.</span><span>The position</span><span>is</span><span>responsible for</span><span>developing and overseeing the project's MEL framework, indicator tracking systems, and data quality assurance processes, ensuring that data is accurately collected, analyzed, and reported against agreed targets. The HIS Officer III will synthesize project data to inform adaptive management decisions and support evidence-based program adjustments. Working closely with the project team and donor, the position will lead the preparation of performance reports and contribute to workplan development and donor reporting requirements.</span><span>The position will also lead the design and implementation of activities focusing on enhancing</span><span>capacity in data collection, analysis and reporting for actionable disease prevention and response decision making</span><span>in</span><span>Morocco</span><span>.</span><span>The HIS Officer III provide mentorship and capacity building support to staff and in-country partners on HIS and MEL approaches.</span></span></p><br><br><p><u><span>Accountabilities:</span></u></p><br><br><ul><li><p><span><span>Leads the design and rollout of the project's MEL framework, including the development and finalization of the Performance Monitoring Plan in coordination with the project team and donor. </span></span></p><br></li></ul><br><ul><li><p><span><span>Provides technical direction and guidance to project staff on health information systems, data management, and MEL in line with project expected outcomes. </span></span></p><br></li></ul><br><br><ul><li><p><span><span>Leads activities focused on s</span><span>trengthen</span><span>ing</span><span>multisectoral</span><span>health</span><span>data management systems</span><span>for timely, reliable, and actionable surveillance and outbreak information</span><span>, such as improving data review and analysis,</span><span>improving accessibility and</span><span>interoperability of human and animal health surveillance data</span><span>, and</span><span>improving</span><span>effective use of infectious disease information systems at health facilities and laboratories</span></span></p><br></li></ul><br><ul><li><p><span><span>Leads the design and implementation of baseline, midline, and endline assessments and evaluations as required under the project workplan. </span></span></p><br></li></ul><br><ul><li><p><span><span>Develops and</span><span>maintains</span><span>a data quality assurance system, including standard operating procedures for data collection, entry, cleaning, and reporting. </span></span></p><br></li></ul><br><ul><li><p><span><span>Synthesizes</span><span>and</span><span>analyzes</span><span>project data to</span><span>identify</span><span>trends, inform adaptive management decisions, and support evidence-based program adjustments. </span></span></p><br></li></ul><br><ul><li><p><span><span>Develops technical briefs, guidelines, and other materials to document best practices, findings, and recommendations.</span></span></p><br></li></ul><br><ul><li><p><span><span>Leads the development and management of project indicator tracking systems, ensuring all indicators are accurately captured, updated, and reported against agreed targets. </span></span></p><br></li></ul><br><ul><li><p><span><span>Oversees the development and maintenance of data collection tools, databases, and reporting templates to ensure consistency and accuracy across all project activities. </span></span></p><br></li></ul><br><ul><li><p><span><span>Coordinates with technical staff to ensure MEL data informs workplan development, activity design, and adaptive management decisions. </span></span></p><br></li></ul><br><ul><li><p><span><span>Prepares data visualizations and dashboards to communicate project progress to internal and external audiences.</span></span></p><br></li></ul><br><ul><li><p><span><span>Leads the day-to-day implementation of HIS and MEL activities under the STRIDES</span><span>Morocco</span><span>workplan and tracks delivery of outputs against agreed timelines. </span></span></p><br></li></ul><br><ul><li><p><span><span>Directly supervises the MEL Officer,</span><span>providing</span><span>technical guidance, support, and performance oversight, and reviews and</span><span>validates</span><span>data and reports before submission. </span></span></p><br></li></ul><br><ul><li><p><span><span> Provides mentorship and capacity building to supervised staff and in-country partners on HIS and MEL approaches. </span></span></p><br></li></ul><br><ul><li><p><span><span>Leads the preparation of quarterly and annual performance reports, ensuring</span><span>accurate</span><span>and</span><span>timely</span><span>submission of indicator data to the donor. </span></span></p><br></li></ul><br><ul><li><p><span><span>Contributes to the development and review of annual workplans and all donor reporting requirements. </span></span></p><br></li></ul><br><ul><li><p><span><span>Identifies</span><span>and escalates technical issues to senior project staff as needed</span></span></p><br></li></ul><br><p><u><span>Applied Knowledge & Skills:</span></u></p><br><br><ul><li><p><span><span>In-depth knowledge of health information systems, data management, and MEL approaches in a public health context. </span></span></p><br></li></ul><br><ul><li><p><span><span>Familiarity with</span><span>Morocco</span><span>'s national health information systems and relevant government reporting frameworks. </span></span></p><br></li></ul><br><br><ul><li><p><span><span>Strong analytical skills with the ability to interpret data,</span><span>identify</span><span>errors, and prepare clear reports. </span></span></p><br></li></ul><br><ul><li><p><span><span>Proficiency</span><span>in dashboard development, data</span><span>management</span><span>and analytic software e.g., MS Excel, MS Power BI, Tableau, SAS, SPSS, Stata.</span></span></p><br></li></ul><br><ul><li><p><span><span> Excellent organizational and project management skills. </span></span></p><br></li></ul><br><ul><li><p><span><span> Strong written and verbal communication skills in Arabic</span><span>,</span><span>French</span><span>and English; professional</span><span>proficiency</span><span>in both languages is</span><span>required</span><span>. </span></span></p><br></li></ul><br><ul><li><p><span><span>Ability to work collaboratively with diverse teams and government counterparts</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ability to solve problems and implement corrective action as</span><span>needed.</span></span></p><br></li></ul><br><p><u><span>Education:</span></u></p><br><br><ul><li><p><span><span>Master's Degree or</span><span>its International</span><span>Equivalent in Health Informatics, Public Health, Epidemiology, Statistics, Information Systems, or a Related Field.</span></span></p><br></li></ul><br><ul><li><p><span><span>Project Management (PM) Certification preferred.</span></span></p><br></li></ul><br><p><u><span>Experience:</span></u></p><br><br><ul><li><p><span><span>Typically requires 6+ years of relevant experience in health information systems,</span><span>monitoring</span><span>and evaluation, data management, or a related technical area.</span></span></p><br></li></ul><br><ul><li><p><span><span>Demonstrated experience designing and implementing MEL frameworks, indicator tracking systems, and data quality assurance processes in a public health or global health security context.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with health data collection, analysis, and reporting tools and platforms, including electronic health information systems.</span></span></p><br></li></ul><br><br><ul><li><p><span><span>Prior work experience in a non-governmental organization (NGO), government agency, or private organization.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience working on USG-funded programs preferred.</span></span></p><br></li></ul><br><ul><li><p><span><span>Familiarity with Morocco's health information system landscape and national data reporting structures preferred.</span></span></p><br></li></ul><br><ul><li><p><span><span>Professional</span><span>proficiency</span><span>in</span><span>Arabic and French</span><span>and</span><span>E</span><span>nglis</span><span>h</span><span>is</span><span>required</span><span>.</span></span></p><br></li></ul><br><p><u><span>Technology to be</span><span>Used:</span></u></p><br><br><ul><li><p><span><span>Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint,</span><span>Skype/Zoom/Teams),</span><span>cell</span><span>phone/mobile</span><span>technology,</span><span>and</span><span>standard</span><span>office</span><span>equipment.</span></span></p><br></li></ul><br><p><u><span>Travel</span><span>Requirements:</span></u></p><br><br><ul><li><p><span><span>10% -</span><span>25%</span></span></p><br></li></ul><br><p><span>The expected hiring salary range for this role is MAD 300,000 - 500,000 annually for gross salary. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay, and budget. </span></p><br><br><br><p><span>This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.</span></p><br><p><span>FHI 360 is an </span>equal opportunity and affirmative action employer<span>whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.</span></p><br><p>Our values and commitments to safeguarding:FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.</p><br><p><span>FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.</span></p><br><p><b><span>FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. </span><span>If you have questions or concerns about correspondence from us, please email <span>CareerCenterSupport@fhi360.org</span>.</span></b><br><span>FHI 360 fosters the strength and health of its workforce through a </span><span>competitive benefits package</span><span>, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. </span></p><br><p><span>Please click </span>here<span> to continue searching FHI 360's Career Portal.</span><br> </p><br> </div>
<h2 class="h5">Job description</h2>
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<p><b>Date Posted:</b></p><br>2026-07-31<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>Chez Otis, nous transportons chaque jour des milliards de personnes ! Comment ? Grâce à notre équipe talentueuse de plus de 72 000 collaborateurs, passionnés par ce que nous faisons aujourd’hui et par ce que nous construirons demain.</p><br><p>De l’excellence de nos produits (escaliers mécaniques, ascenseurs et trottoirs roulants) à notre nouvelle phase de transformation digitale, c’est le moment idéal pour rejoindre notre entreprise !</p><br><p><b>OTIS, </b>leader mondial de l’industrie de l’ascenseur, recrute plusieurs<b> SUPERVISEURS SERVICE (H/F) au MAROC.</b></p><br><p><b><u>Ou encore :</u></b></p><br><p>La fonction principale consiste à gérer efficacement une équipe de techniciens chargée des activités de maintenance et de dépannage des ascenseurs, des escaliers mécaniques, visant à obtenir une satisfaction du client tout en optimisant les coûts.</p><br>Dans le cadre de ses missions, Le superviseur SVC veille sur le respect des règles de sécurité, de la qualité, et de l’éthique.<br><p><i>Le poste est ouvert aux candidats basés à Casablanca, Rabat, Marrakech ou Tanger.</i></p><br><p><b><u>Au quotidien, vos principales missions seront les suivantes :</u></b></p><br><p><u>Gestion des Clients et des Comptes</u></p><br><ul><li><p>Développer et entretenir des relations solides avec les clients, en assurant leur satisfaction et leur fidélité.</p><br></li><li><p>Réaliser des revues régulières avec les clients clés pour comprendre leurs besoins et attentes.</p><br></li><li><p>Résoudre efficacement les problèmes des clients, en minimisant les temps d'arrêt et les rappels.</p><br></li><li><p>Répondre rapidement aux demandes, préoccupations et plaintes des clients.</p><br></li></ul><p><u>Croissance et Développement du Portefeuille</u></p><br><ul><li><p>Mettre en œuvre des stratégies pour développer le portefeuille de maintenance.</p><br></li><li><p>Identifier et poursuivre de nouvelles opportunités de vente pour les réparations et la modernisation.</p><br></li><li><p>Collaborer avec les équipes commerciales pour développer des solutions personnalisées pour les clients.</p><br></li><li><p>Réaliser des visites de sites et des évaluations pour identifier les opportunités de récupération et de modernisation.</p><br></li></ul><p><u>Gestion des Opérations et Développement de l’Équipe</u></p><br><ul><li><p>Superviser et coordonner les mécaniciens de maintenance, attribuer les tâches et suivre l’avancement de toutes les activités sur le terrain (maintenance préventive, rappels, réparations, etc.).</p><br></li><li><p>Collaborer avec le FOD pour former et développer les mécaniciens, en veillant à l’adéquation des compétences avec les besoins de l’entreprise.</p><br></li><li><p>Gérer les relations avec les employés, résoudre les conflits et assurer un environnement de travail positif.</p><br></li><li><p>Apporter un soutien technique aux mécaniciens et identifier les axes d’amélioration.</p><br></li><li><p>Planifier et prioriser les tâches de maintenance, en assurant une allocation efficace des ressources.</p><br></li><li><p>Réaliser des évaluations de performance, fournir des retours constructifs et du coaching.</p><br></li><li><p>Favoriser une culture de travail d’équipe, d’innovation et d’amélioration continue.</p><br></li><li><p>Promouvoir l’engagement des employés, la reconnaissance et les récompenses.</p><br></li><li><p>Veiller au respect des politiques et procédures RH.</p><br></li></ul><p><u>Sécurité et Assurance Qualité</u></p><br><ul><li><p>Développer, mettre en œuvre et faire respecter les protocoles et procédures de sécurité conformément aux règles OTIS.</p><br></li><li><p>Organiser des formations et ateliers réguliers sur la sécurité pour les mécaniciens.</p><br></li><li><p>Réaliser des audits de sécurité (FPA) et des inspections des mécaniciens et des unités (OSA).</p><br></li><li><p>Enquêter sur les incidents/accidents, documenter les causes profondes et recommander des actions correctives.</p><br></li><li><p>Signaler tous les incidents, accidents et quasi-accidents à l’EH&S.</p><br></li><li><p>Veiller au respect des normes de qualité, en réalisant des audits et inspections réguliers.</p><br></li><li><p>Développer et maintenir des processus de contrôle qualité pour améliorer la performance globale.</p><br></li><li><p>Collaborer avec l’équipe qualité et le FOD pour mettre en œuvre les meilleures pratiques.</p><br></li></ul><p><u>Réduction des Rappels et Amélioration de la Qualité</u></p><br><ul><li><p>Analyser les données de rappels, identifier les tendances et les axes d’amélioration.</p><br></li><li><p>Développer et mettre en œuvre des stratégies pour réduire les rappels.</p><br></li><li><p>Assurer la clôture des Instructions de Mise à Niveau Produit (PUI) dans les délais.</p><br></li><li><p>Garantir la résolution rapide des plaintes et problèmes clients.</p><br></li><li><p>Mettre en œuvre des actions correctives pour combler les écarts de performance.</p><br></li></ul><p><u>Autres Responsabilités</u></p><br><ul><li><p>Participer aux audits et fournir les informations nécessaires.</p><br></li><li><p>Collaborer avec d'autres départements (ex. : ventes, finances) pour atteindre les objectifs de l’entreprise.</p><br></li><li><p>Effectuer d'autres tâches assignées par la direction.</p><br></li></ul><p><b><u>Profil recherché / Qualifications requises</u></b></p><br><ul><li><p>Diplôme Bac+3 à Bac+5 en génie mécanique, électromécanique, électrique, maintenance industrielle ou domaine connexe.</p><br></li><li><p>Expérience significative dans la gestion d’activités de maintenance, de dépannage ou de services techniques, idéalement dans le secteur des ascenseurs, escaliers mécaniques ou équipements techniques.</p><br></li><li><p>Expérience en management et encadrement d’équipes terrain.</p><br></li><li><p>Bonne connaissance des activités de maintenance préventive, corrective et des processus d’amélioration de la performance opérationnelle.</p><br></li><li><p>Capacité à piloter les indicateurs de performance (sécurité, qualité, rappels, productivité et satisfaction client).</p><br></li><li><p>Expérience dans la gestion de la relation client et le traitement des réclamations.</p><br></li><li><p>Connaissance des normes de sécurité, de qualité et des réglementations applicables aux interventions techniques sur site.</p><br></li><li><p>Aptitude à analyser les données opérationnelles et à mettre en œuvre des plans d’action d’amélioration continue.</p><br></li><li><p>Solides compétences en organisation, planification et gestion des priorités.</p><br></li><li><p>Maîtrise des outils informatiques et des systèmes de gestion des interventions.</p><br></li><li><p>Excellentes compétences en communication, leadership et résolution de problèmes.</p><br></li><li><p>Bonne maîtrise du français ; la connaissance de l’anglais est un atout.</p><br></li><li><p>Permis de conduire et disponibilité pour des déplacements réguliers sur le terrain.</p><br></li></ul><p><b><u>Compétences clés</u></b></p><br><ul><li><p>Leadership et développement des équipes.</p><br></li><li><p>Orientation client et excellence du service.</p><br></li><li><p>Gestion opérationnelle et pilotage de la performance.</p><br></li><li><p>Capacité d’analyse et résolution de problèmes.</p><br></li><li><p>Prise de décision et gestion des priorités.</p><br></li><li><p>Communication efficace et gestion des relations.</p><br></li><li><p>Culture sécurité et qualité.</p><br></li><li><p>Esprit d’amélioration continue.</p><br></li><li><p>Gestion du changement et adaptabilité.</p><br></li><li><p>Sens des responsabilités et de l’éthique professionnelle.</p><br></li></ul><p><b><u>Atouts supplémentaires</u></b></p><br><ul><li><p>Expérience dans le secteur des ascenseurs, escaliers mécaniques ou équipements de transport vertical.</p><br></li><li><p>Expérience dans la réduction des rappels (callbacks), l’amélioration des performances de maintenance et la gestion des indicateurs opérationnels.</p><br></li><li><p>Expérience dans le développement commercial de contrats de maintenance, réparations ou modernisations.</p><br></li><li><p>Certification ou formation en gestion d’équipe, sécurité au travail ou amélioration continue.</p><br></li><li><p>Expérience dans un environnement multinational ou orienté service à forte exigence client.</p><br></li></ul><p><b><u>Que pouvons-nous vous offrir ?</u></b></p><br><ul><li><p>L’opportunité de rejoindre un leader mondial de son secteur et une marque de renommée internationale.</p><br></li><li><p>Une culture d’entreprise qui favorise l’innovation et valorise les talents, véritable clé de notre réussite.</p><br></li><li><p>Un package de rémunération compétitive.</p><br></li><li><p>Des opportunités de développement et d’évolution au sein d’un environnement multinational.</p><br></li></ul><p><br>#BuildWhatsNext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. </p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. </p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. </p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. </p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. </p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. </p><br><p>Become a part of the Otis team and help us #Buildwhatsnext! </p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>
<h2 class="h5">Job description</h2>
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<br><p><span><b>Job Description</b></span></p><br><br><br><br><b>Key Responsibilities</b><p>Plan lessons in advance and send plans via email to the Head of Level and Academic Coordinator.</p><br><br><p>Prepare and organize the necessary materials for classes.</p><br><br><p>Fulfill the objectives outlined in the general plans distributed at the beginning of the year.</p><br><br><p>Maintain the grade book up to date. Enter grades at the end of each evaluation period and semester, on or before deadlines.</p><br><br><p>Design and prepare monthly assessments for each topic.</p><br><br><p>Grade all assigned work.</p><br><br><p>Keep the classroom decorated with materials related to lessons, activities, and holidays.</p><br><br><p>Perform assigned playground supervision duties.</p><br><br><p>Collaborate with the Psychology Department to support students with academic or behavioral issues.</p><br><br><p>Work with the Academic Coordinator and psychologist to support students with special needs, including gifted learners.</p><br><br><p>Attend meetings with teachers, academic coordinators, and assistant principals.</p><br><br><p>Attend institutional workshops.</p><br><br><p>Participate in parent meetings and special school activities.</p><br><br><p>Comply with the established work schedule (departure time varies by grade level).</p><br><br><p>Act as a mediator between students and inform the psychologist of conflicts and/or refer students experiencing emotional, personal, or family issues.</p><br><br><p>Collaborate with the psychologist to organize community service projects and fundraising activities.</p><br><br><p>Assist and/or organize student participation in fairs and other activities.</p><br><br><p>Contact parents/guardians to invite them to meetings or special events when necessary.</p><br><br><p>Record daily attendance in the system or submit forms to the Academic Support Department.</p><br><br><p>Collect subject-specific assignments for portfolio organization according to level criteria, each evaluation period.</p><br><br><p>Assign a student to record homework and monitor the Homework Board, ensuring its proper use every two weeks.</p><br><br><p>Encourage student participation in subcommittees to promote teamwork and school activities.</p><br><br><p>Promote open communication with students and parents.</p><br><br><p>Encourage parents/guardians to attend meetings organized by ISP CBNH and PTA.</p><br><br><p>Consider students' special learning and socio-emotional needs and refer them to the Psychology Department.</p><br><br><p>Attend school in proper uniform and/or according to institutional policies.</p><br><br><p>Perform other duties related to the position.</p><br><br><br><b>Skills, Qualifications, and Experience</b><ul><li><b>Field/Specialization:</b> Bachelor’s degree in Education, Psychology, or related fields.</li><li><b>Master’s Degree:</b> Preferred</li></ul><br><b>Additional Knowledge:</b><ul><li>Proficiency in digital tools</li><li>Intermediate-level Microsoft Office skills</li></ul><br><b>Competencies:</b><ul><li><p>Organization (Level 4)</p><br><br></li><li><p>Planning (Level 4)</p><br><br></li><li><p>Leadership (Level 3)</p><br><br></li><li><p>Analytical Skills (Level 4)</p><br><br></li><li><p>Ability to Work Under Pressure (Level 4)</p><br><br></li><li><p>Communication (Level 4)</p><br><br></li><li><p>Strategic Thinking (Level 4)</p><br><br></li><li><p><b>English Level:</b> Advanced (must be fluent in speaking, reading, and writing)</p><br><br></li></ul><br><b>Work Experience:</b><ul><li>Required</li><li>Minimum 2 years in education</li></ul><br><p><span><b>ISP Principles</b></span></p><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health & Safety issues and acting and following up on all concerns appropriately.</p><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><p><span><b>Job Description</b></span></p><br><br><br><br><b>Key Responsibilities</b><p>Plan lessons in advance and send plans via email to the Head of Level and Academic Coordinator.</p><br><br><p>Prepare and organize the necessary materials for classes.</p><br><br><p>Fulfill the objectives outlined in the general plans distributed at the beginning of the year.</p><br><br><p>Maintain the grade book up to date. Enter grades at the end of each evaluation period and semester, on or before deadlines.</p><br><br><p>Design and prepare monthly assessments for each topic.</p><br><br><p>Grade all assigned work.</p><br><br><p>Keep the classroom decorated with materials related to lessons, activities, and holidays.</p><br><br><p>Perform assigned playground supervision duties.</p><br><br><p>Collaborate with the Psychology Department to support students with academic or behavioral issues.</p><br><br><p>Work with the Academic Coordinator and psychologist to support students with special needs, including gifted learners.</p><br><br><p>Attend meetings with teachers, academic coordinators, and assistant principals.</p><br><br><p>Attend institutional workshops.</p><br><br><p>Participate in parent meetings and special school activities.</p><br><br><p>Comply with the established work schedule (departure time varies by grade level).</p><br><br><p>Act as a mediator between students and inform the psychologist of conflicts and/or refer students experiencing emotional, personal, or family issues.</p><br><br><p>Collaborate with the psychologist to organize community service projects and fundraising activities.</p><br><br><p>Assist and/or organize student participation in fairs and other activities.</p><br><br><p>Contact parents/guardians to invite them to meetings or special events when necessary.</p><br><br><p>Record daily attendance in the system or submit forms to the Academic Support Department.</p><br><br><p>Collect subject-specific assignments for portfolio organization according to level criteria, each evaluation period.</p><br><br><p>Assign a student to record homework and monitor the Homework Board, ensuring its proper use every two weeks.</p><br><br><p>Encourage student participation in subcommittees to promote teamwork and school activities.</p><br><br><p>Promote open communication with students and parents.</p><br><br><p>Encourage parents/guardians to attend meetings organized by ISP CBNH and PTA.</p><br><br><p>Consider students' special learning and socio-emotional needs and refer them to the Psychology Department.</p><br><br><p>Attend school in proper uniform and/or according to institutional policies.</p><br><br><p>Perform other duties related to the position.</p><br><br><br><b>Skills, Qualifications, and Experience</b><ul><li><b>Field/Specialization:</b> Bachelor’s degree in Education, Psychology, or related fields.</li><li><b>Master’s Degree:</b> Preferred</li></ul><br><b>Additional Knowledge:</b><ul><li>Proficiency in digital tools</li><li>Intermediate-level Microsoft Office skills</li></ul><br><b>Competencies:</b><ul><li><p>Organization (Level 4)</p><br><br></li><li><p>Planning (Level 4)</p><br><br></li><li><p>Leadership (Level 3)</p><br><br></li><li><p>Analytical Skills (Level 4)</p><br><br></li><li><p>Ability to Work Under Pressure (Level 4)</p><br><br></li><li><p>Communication (Level 4)</p><br><br></li><li><p>Strategic Thinking (Level 4)</p><br><br></li><li><p><b>English Level:</b> Advanced (must be fluent in speaking, reading, and writing)</p><br><br></li></ul><br><b>Work Experience:</b><ul><li>Required</li><li>Minimum 2 years in education</li></ul><br><p><span><b>ISP Principles</b></span></p><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health & Safety issues and acting and following up on all concerns appropriately.</p><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><p><span><b>Job Description</b></span></p><br><br><br><br><b>Key Responsibilities</b><p>Plan lessons in advance and send plans via email to the Head of Level and Academic Coordinator.</p><br><br><p>Prepare and organize the necessary materials for classes.</p><br><br><p>Fulfill the objectives outlined in the general plans distributed at the beginning of the year.</p><br><br><p>Maintain the grade book up to date. Enter grades at the end of each evaluation period and semester, on or before deadlines.</p><br><br><p>Design and prepare monthly assessments for each topic.</p><br><br><p>Grade all assigned work.</p><br><br><p>Keep the classroom decorated with materials related to lessons, activities, and holidays.</p><br><br><p>Perform assigned playground supervision duties.</p><br><br><p>Collaborate with the Psychology Department to support students with academic or behavioral issues.</p><br><br><p>Work with the Academic Coordinator and psychologist to support students with special needs, including gifted learners.</p><br><br><p>Attend meetings with teachers, academic coordinators, and assistant principals.</p><br><br><p>Attend institutional workshops.</p><br><br><p>Participate in parent meetings and special school activities.</p><br><br><p>Comply with the established work schedule (departure time varies by grade level).</p><br><br><p>Act as a mediator between students and inform the psychologist of conflicts and/or refer students experiencing emotional, personal, or family issues.</p><br><br><p>Collaborate with the psychologist to organize community service projects and fundraising activities.</p><br><br><p>Assist and/or organize student participation in fairs and other activities.</p><br><br><p>Contact parents/guardians to invite them to meetings or special events when necessary.</p><br><br><p>Record daily attendance in the system or submit forms to the Academic Support Department.</p><br><br><p>Collect subject-specific assignments for portfolio organization according to level criteria, each evaluation period.</p><br><br><p>Assign a student to record homework and monitor the Homework Board, ensuring its proper use every two weeks.</p><br><br><p>Encourage student participation in subcommittees to promote teamwork and school activities.</p><br><br><p>Promote open communication with students and parents.</p><br><br><p>Encourage parents/guardians to attend meetings organized by ISP CBNH and PTA.</p><br><br><p>Consider students' special learning and socio-emotional needs and refer them to the Psychology Department.</p><br><br><p>Attend school in proper uniform and/or according to institutional policies.</p><br><br><p>Perform other duties related to the position.</p><br><br><b>Skills, Qualifications, and Experience</b><ul><li><b>Field/Specialization:</b> Bachelor’s degree in Education, Psychology, or related fields.</li><li><b>Master’s Degree:</b> Preferred</li></ul><b>Additional Knowledge:</b><ul><li>Proficiency in digital tools</li><li>Intermediate-level Microsoft Office skills</li></ul><b>Competencies:</b><ul><li><p>Organization (Level 4)</p><br><br></li><li><p>Planning (Level 4)</p><br><br></li><li><p>Leadership (Level 3)</p><br><br></li><li><p>Analytical Skills (Level 4)</p><br><br></li><li><p>Ability to Work Under Pressure (Level 4)</p><br><br></li><li><p>Communication (Level 4)</p><br><br></li><li><p>Strategic Thinking (Level 4)</p><br><br></li><li><p><b>English Level:</b> Advanced (must be fluent in speaking, reading, and writing)</p><br><br></li></ul><b>Work Experience:</b><ul><li>Required</li><li>Minimum 2 years in education</li></ul><br><p><span><b>ISP Principles</b></span></p><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health & Safety issues and acting and following up on all concerns appropriately.</p><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><p><span><b>Job Description</b></span></p><br><br><br><br><b>Key Responsibilities</b><br><p>Plan lessons in advance and send plans via email to the Head of Level and Academic Coordinator.</p><br><br><p>Prepare and organize the necessary materials for classes.</p><br><br><p>Fulfill the objectives outlined in the general plans distributed at the beginning of the year.</p><br><br><p>Maintain the grade book up to date. Enter grades at the end of each evaluation period and semester, on or before deadlines.</p><br><br><p>Design and prepare monthly assessments for each topic.</p><br><br><p>Grade all assigned work.</p><br><br><p>Keep the classroom decorated with materials related to lessons, activities, and holidays.</p><br><br><p>Perform assigned playground supervision duties.</p><br><br><p>Collaborate with the Psychology Department to support students with academic or behavioral issues.</p><br><br><p>Work with the Academic Coordinator and psychologist to support students with special needs, including gifted learners.</p><br><br><p>Attend meetings with teachers, academic coordinators, and assistant principals.</p><br><br><p>Attend institutional workshops.</p><br><br><p>Participate in parent meetings and special school activities.</p><br><br><p>Comply with the established work schedule (departure time varies by grade level).</p><br><br><p>Act as a mediator between students and inform the psychologist of conflicts and/or refer students experiencing emotional, personal, or family issues.</p><br><br><p>Collaborate with the psychologist to organize community service projects and fundraising activities.</p><br><br><p>Assist and/or organize student participation in fairs and other activities.</p><br><br><p>Contact parents/guardians to invite them to meetings or special events when necessary.</p><br><br><p>Record daily attendance in the system or submit forms to the Academic Support Department.</p><br><br><p>Collect subject-specific assignments for portfolio organization according to level criteria, each evaluation period.</p><br><br><p>Assign a student to record homework and monitor the Homework Board, ensuring its proper use every two weeks.</p><br><br><p>Encourage student participation in subcommittees to promote teamwork and school activities.</p><br><br><p>Promote open communication with students and parents.</p><br><br><p>Encourage parents/guardians to attend meetings organized by ISP CBNH and PTA.</p><br><br><p>Consider students' special learning and socio-emotional needs and refer them to the Psychology Department.</p><br><br><p>Attend school in proper uniform and/or according to institutional policies.</p><br><br><p>Perform other duties related to the position.</p><br><br><br><b>Skills, Qualifications, and Experience</b><ul><li><b>Field/Specialization:</b> Bachelor’s degree in Education, Psychology, or related fields.</li><li><b>Master’s Degree:</b> Preferred</li></ul><br><b>Additional Knowledge:</b><ul><li>Proficiency in digital tools</li><li>Intermediate-level Microsoft Office skills</li></ul><br><b>Competencies:</b><ul><li><p>Organization (Level 4)</p><br><br></li><li><p>Planning (Level 4)</p><br><br></li><li><p>Leadership (Level 3)</p><br><br></li><li><p>Analytical Skills (Level 4)</p><br><br></li><li><p>Ability to Work Under Pressure (Level 4)</p><br><br></li><li><p>Communication (Level 4)</p><br><br></li><li><p>Strategic Thinking (Level 4)</p><br><br></li><li><p><b>English Level:</b> Advanced (must be fluent in speaking, reading, and writing)</p><br><br></li></ul><br><b>Work Experience:</b><ul><li>Required</li><li>Minimum 2 years in education</li></ul><br><p><span><b>ISP Principles</b></span></p><br><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health & Safety issues and acting and following up on all concerns appropriately.</p><br><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP's Country Programme in Morocco (2023–2027) is fully aligned with the New Development Model, the Government Programme, the United Nations Sustainable Development Cooperation Framework (UNSDCF), the UNDP Strategic Plan, and the 2030 Agenda for Sustainable Development. It emphasizes a human rights-based approach, gender equity, and the principle of leaving no one behind. The Country Programme builds on previous development results and leverages UNDP country, regional and global institutional capacities, including South-South and triangular cooperation.</p><br> <p>UNDP Country Office in Morocco works in close partnership with the Government and the international community to advance the New Development Model's objectives of structural transformation toward a more inclusive, empowered, sustainable and resilient economy and society, contributing to broader African prosperity. The UNDP Resident Representative (RR) leads and oversees the work of the Country Office, seconded by the Deputy Resident Representative (DRR Programme & Operations). The Country Office comprises approximately 50 staff and personnel and delivers around USD 25 million in programmatic support to Morocco annually.</p><br> <p>To ensure the quality, coherence, and performance of its programme portfolio, the UNDP Morocco Country Office relies on a Programme Management Support Unit (PMSU). The PMSU plays a cross-cutting role supporting programme units in the areas of planning, monitoring and evaluation, quality assurance, risk management, corporate reporting, and knowledge management.</p><br> <p>In this context, UNDP Morocco is recruiting an M&E Associate (NPSA-6) to be attached to the PMSU and placed under the direct supervision of the Head of PMSU. The incumbent will provide operational and technical support to the implementation of the office's monitoring and evaluation system, contribute to the collection, analysis, and use of performance data, and support the production of corporate and programmatic reports.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>Under the direct supervision of the Head of PMSU and in close collaboration with the Programme Analysts, Project Managers, and programme units of the office, the M&E Associate will contribute to the operationalization and strengthening of the monitoring and evaluation (M&E) system of UNDP Morocco. The incumbent will provide high-quality technical support to the collection, analysis, and use of portfolio performance data, as well as to the production of programmatic and corporate reports.</p><br> <p>The M&E Associate will perform the following key functions:</p><br> <p><strong>1. Support to the implementation of the Country Office M&E system</strong></p><br> <ol> <li>Support the operationalization of the M&E framework of the CPD and the Integrated Work Plans (IWP) of the office;</li> <li>Contribute to the design, update, and monitoring of results frameworks, theories of change, and M&E plans of projects;</li> <li>Ensure the regular update of performance data in UNDP corporate platforms (Quantum, Corporate Planning System, etc.);</li> <li>Ensure consistency of project indicators with those of the CPD, UNSDCF, etc;</li> <li>Support the definition and tracking of SMART indicators, baselines, and targets.</li> </ol> <p><strong>2. Data collection, analysis, and use</strong></p><br> <ol> <li>Contribute to the design and implementation of data collection tools (questionnaires, monitoring sheets, dashboards, etc.);</li> <li>Compile, clean, process, and analyze quantitative and qualitative data from projects and implementing partners;</li> <li>Produce regular dashboards, visualizations, and analyses on portfolio progress for Country Office Management and programme units;</li> <li>Contribute to integrating gender, human rights, and inclusion (LNOB – "Leaving No One Behind") dimensions into monitoring tools and data;</li> <li>Support the use of data for evidence-based decision-making and strategic guidance of the office.</li> </ol> <p><strong>3. Support to monitoring missions and evaluations</strong></p><br> <ol> <li>Participate in field monitoring missions with implementing partners and prepare the corresponding mission reports;</li> <li>Support the planning, implementation, and follow-up of decentralized evaluations (mid-term, final, thematic) in line with UNEG norms and standards and the UNDP Evaluation Policy;</li> <li>Contribute to the preparation of evaluation ToRs, the selection of evaluators, the follow-up of the evaluation process, and the quality of deliverables;</li> <li>Ensure the follow-up of the implementation of evaluation recommendations through the Evaluation Resource Centre (ERC) and the Management Response System.</li> </ol> <p><strong>4. Support to the production of corporate and programmatic reports</strong></p><br> <ol> <li>Contribute to the drafting and consolidation of the office's corporate reports (ROAR, IWP Annual Review, CPD reports, donor reports);</li> <li>Support Project Managers in the preparation of quarterly and annual project progress reports;</li> <li>Ensure the quality, consistency, and compliance of reports with UNDP standards and partner requirements;</li> <li>Contribute to the preparation of briefing notes, presentations, and briefings for the Country Office Management.</li> </ol> <p><strong>5. Quality assurance, risk management, and compliance</strong></p><br> <ol> <li>Support the implementation of programmatic quality assurance procedures (Quality Assurance Assessments);</li> <li>Contribute to the identification, monitoring, and update of programmatic risks in the office's risk register;</li> <li>Support the follow-up of recommendations issued from audits, spot-checks, HACT, and other oversight exercises;</li> <li>Contribute to the portfolio's compliance with UNDP's Social and Environmental Standards (SES).</li> </ol> <p><strong>6. Knowledge management and capacity building</strong></p><br> <ol> <li>Contribute to the capitalization of good practices, lessons learned, and innovations from the projects;</li> <li>Support the organization of learning, induction, and capacity-building sessions for staff and implementing partners on M&E;</li> <li>Contribute to the production of knowledge products (capitalization notes, results sheets, success stories, infographics, etc.);</li> <li>Ensure the documentation and archiving of the office's M&E tools, data, and reports.</li> </ol> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.</p><br> <p>The Monitoring and Evaluation (M&E) Associate will work in the PMSU, under the overall guidance of the DRR and under the direct supervision of the Head of PMSU. The incumbent will work in close collaboration with the Programme Analysts and Project Managers of the various programme units, other PMSU staff, the Operations, Finance, and Procurement units of the office, the Regional colleagues/technical advisors (Regional Bureau for Arab States – RBAS), the National implementing partners, UN agencies, and technical and financial partners.</p><br> <p>The incumbent will be based in Rabat at the premises of the UNDP Morocco Country Office, with occasional field travel as required by the portfolio. </p><br> <p><strong>Competencies</strong></p><br> <p>Core:</p><br> <p><strong>Achieve Results:</strong></p><br> <p>LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline</p><br> <p><strong>Think Innovatively:</strong></p><br> <p>LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements </p><br> <p><strong>Learn Continuously:</strong></p><br> <p>LEVEL 2: Go outside comfort zone, learn from others and support their learning</p><br> <p><strong>Adapt with Agility:</strong></p><br> <p>LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible </p><br> <p><strong>Act with Determination: </strong></p><br> <p>LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident</p><br> <p><strong>Engage and Partner:</strong></p><br> <p>LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships</p><br> <p><strong>Enable Diversity and Inclusion:</strong></p><br> <p>LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination </p><br> <p>Cross-Function and Technical Competencies:</p><br> <ul> <li> <p><strong>Business Management - Monitoring</strong></p><br> <p>Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results.</p><br></li> <li> <p><strong>Business Management - Evaluation</strong></p><br> <p>Ability to make an independent judgement based on set criteria and benchmarks - Ability to anticipate client's upcoming needs and concerns.</p><br></li> <li> <p><strong>2030 Agenda: Engagement & Effectiveness - Effectiveness</strong></p><br> <p>RBM standards and practices for programming.</p><br></li> <li> <p><strong>Business Direction & Strategy - Systems Thinking</strong></p><br> <p>Ability to use objective problem analysis and judgement to understand how interrelated variables affect each other and overall outcomes.</p><br></li> <li> <p><strong>2030 Agenda: People - Gender</strong></p><br> <p>Gender Mainstreaming</p><br></li> <li> <p><strong>Digital & Innovation - Data Analysis</strong></p><br> <p>Ability to extract, analyse and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision-making.</p><br></li> <li> <p><strong>Partnership Management - Relationship Management</strong></p><br> <p>Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding. </p><br> </li> </ul> <p><span>Minimum Qualifications of the Successful NPSA</span></p><br> <p><span><strong>Min. Education requirements</strong></span></p><br> <ol> <li>Secondary education is required.</li> <li>A university degree (Bachelor’s degree) in Monitoring & Evaluation, Statistics, Social Sciences, Economics, Political Science, Public Administration, Project Management, Development Studies, Planning, or any other relevant field will be given due consideration but is not a requirement </li> </ol> <p><span><strong>Min. years of relevant work experience </strong></span></p><br> <p>A minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of progressively responsible professional experience in monitoring and evaluation, programme/project management, results-based management, or related fields, with a secondary education. </p><br> <p><span><strong>Required skills </strong></span></p><br> <ul> <li>Demonstrated experience in the design and implementation of M&E systems/frameworks is required.</li> <li>Good understanding of all aspects of project management is required. </li> <li>Experience in the collection, processing, and analysis of quantitative and qualitative data is required.</li> <li>Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint) is required.</li> <li>Experience in drafting programmatic reports in English and/or French is required.</li> <li>Experience in promoting LNOB approaches (gender, youth, etc.) is required. </li> </ul> <p><span><strong>Desired skills in addition to the competencies covered in the Competencies section</strong></span></p><br> <ul> <li>Previous experience within the United Nations System, UNDP, or another international organization is desirable.</li> <li>Proven knowledge of UNDP procedures, policies, and platforms (POPP, Quantum, ERBM, ERC, Quality Assurance, SES) is desirable.</li> <li>Experience with statistical analysis and data visualization tools (SPSS, Stata, R, Power BI, Tableau, etc.) is desirable.</li> <li>Experience with decentralized evaluations in line with UNEG norms and standards is an advantage.</li> <li>Proven knowledge of gender-sensitive, human-rights-based, and Leaving No One Behind approaches in M&E is desirable.</li> <li>Experience in the Moroccan national context and knowledge of national public policies is an asset.</li> <li>Strong interpersonal skills/experience, team spirit, and service orientation is desirable.</li> <li>Proven ability to work under pressure and manage multiple priorities simultaneously is an advantage.</li> </ul> <p><span><strong>RequiredLanguage(s)</strong></span></p><br> <ul> <li>Fluency in Arabic and French is required. </li> <li>Good working knowledge of English is desired. </li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>
<p>The Senior Research Associate will support the implementation of an impact evaluation conducted by a team of international researchers in partnership with the Ministry of National Education, Preschool and Sports (MENPS). This position will be based in our offices at the University Mohammed VI Polytechnic campus in Rabat.</p><p>The MEL works in close collaboration with the public, private, NGO, and philanthropic sectors in Morocco to conduct evaluations that speak to their priorities and share rigorous evidence to inform their decisions.</p><p>The position offers a unique opportunity for the Senior Research Associate to support the research infrastructure of the Morocco Innovation and Evaluation Lab and assist the research project in the design and implementation of impact evaluations as well as data collection, management, and analysis, in an organization undertaking cutting-edge development research.</p><p>The Senior Research Associate will be directly supervised by the MEL s Director and the Research Manager. The Senior RA will work closely with senior staff from J-PAL and CID, academic researchers and other field staff to perform a variety of research tasks. This research project is an experimental evaluation in the field of education, conducted by affiliated and international researchers, including Andreas de Barros (University of California Irvine), and Zakaria Mansouri (Ibn Tofail University).</p><b>Key Responsibilities:</b><p>The Senior Research Associate is responsible for the supervision of the project and its successful implementation in the field, which includes:</p><ul><li>Propose and, as appropriate, implement innovations in the different stages of a project in coordination with Principal Investigators;</li><li>Maintain and grow effective relationships with partner organizations;</li><li>Oversee and lead the field research activities, including the implementation of the evaluation, according to the research design in coordination with partners;</li><li>Supervise a maximum of two Research Associates working on the projects;</li><li>Assist with hiring survey firms, including drafting terms of reference;</li><li>Liaising with field staff running the evaluations and collaborating with them including travel to research field sites;</li><li>Conduct background research in conjunction with field research activities;</li><li>Designing survey questionnaires, conducting qualitative research, refining study design and surveying instruments;</li><li>Supervise in person or phone data collection and ensure the good quality of the data;</li><li>Assist with the preparation of administrative databases;</li><li>Assist with data cleaning and preliminary data analysis; and</li><li>Any other work assigned by Principal Investigators.</li></ul><p>He/she will also be responsible for ensuring good communication and organization on a daily basis:</p><ul><li>Facilitate, strengthen and maintain effective and efficient communication as the primary contact point with Principal Investigators;</li><li>Provide periodic updates on project activities to PIs and subject experts;</li><li>Participate in the planning and design of any outreach activities;</li><li>Ensure that project activities are on schedule and prepare project update reports according to agreements with funders and partners.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>A Master's Degree in economics, public policy, mathematics, statistics or related technical fields including training in microeconomics, econometrics, statistics, and advanced mathematics; Graduate-level coursework in economics is a plus.</p><p>Minimum 3 years of relevant experience, including 2 years of research experience; Experience with STATA and/or R data analysis software is a must; experience interpreting data analysis; experience with academic writing; Experience with budget management is a plus; Experience with living in Morocco is a strong advantage.</p><p>Very strong quantitative, organisational, and communication skills are necessary; Fluency in French and in English. Arabic command is a strong advantage; Flexible, self-motivating, able to manage multiple tasks efficiently, and a team player; Demonstrated ability to manage high-level relationships with partner organisations; Familiarity with evaluation methods and randomized controlled trials preferred; Ability to work under pressure and meet deadlines.</p>