Security Camera Watch Jobs in Morocco

<p>Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.</p><p>Purpose</p><p>Your role - Technical Project Manager</p><p>You will be responsible for managing and executing projects. This role involves coordinating with multiple stakeholders, both internal and external, to ensure projects are delivered on time, within scope, and within budget. The ideal candidate will possess a strong technical background, excellent project management skills, and a keen ability to bridge the gap between technical and non-technical teams.</p><p>Key Missions</p><ul><li>Lead and manage technical integration projects from inception to completion.</li><li>Develop detailed project plans, including scope, objectives, timelines, milestones, deliverables, and resource allocation.</li><li>Coordinate with technical teams to ensure seamless integration of software, hardware, and other technology solutions.</li><li>Act as the primary point of contact for project stakeholders, providing regular updates on project status, risks, and issues.</li><li>Identify potential project risks and develop mitigation strategies to ensure project success.</li><li>Collaborate with cross-functional teams including engineering, product management, quality assurance, and operations.</li><li>Ensure compliance with project management best practices and methodologies.</li><li>Conduct post-project evaluations to identify areas for improvement and ensure lessons learned are incorporated into future projects.</li><li>Manage project budgets and ensure cost-effective delivery of solutions.</li><li>Facilitate effective communication and collaboration among project team members and stakeholders.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Technical Skills : Computer science / Engineering degree (Bac+5) 5+ years of experience in project management, with a focus on technical integration projects. Strong technical background with experience in software development, systems integration, or IT infrastructure. Excellent understanding of project management principles and methodologies. Proficient in project management tools such as Microsoft Project, JIRA, or similar. Experience working in agile and waterfall project environments.</p><p>Languages : French,English: fluent Spanish is plus</p><p>Soft skills : Ability to prioritize tasks effectively. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team.</p>

<p>Our Story We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.</p><p>Our Role You will join our Business Transformation Business Analyst team which is focused on implementation and customization of the new core applications ecosystem which contains CPQ, Salesforce &amp; ERP systems as main brand applications within the Arrow ECS EMEA region. On a daily basis you will interact with internal and external stakeholders from different countries to develop and enhance our CPQ tool implementation. Your role will be to cooperate with business clients, evaluate their needs and requests from a technical and functional point of view. Among your tasks, you will be responsible for ensuring the quality and support of our business community as subject matter expert.</p><p>What you will be doing at ARROW:</p><ul><li>Gather, analyze, and document business and functional requirements through stakeholder workshops and process analysis.</li><li>Analyze As-Is / To-Be processes, identify gaps, and recommend improvements, standardization and automation opportunities.</li><li>Translate business requirements into clear BRDs and collaborate with IT on solution design.</li><li>Review and validate FDDs to ensure alignment with approved business requirements.</li><li>Define, manage and coordinate UAT and E2E testing, including test scenarios, defect management, and business sign-off.</li><li>Support deployment, go-live, training, and post-go-live activities.</li><li>Manage BA deliverables, risks, dependencies, and priorities across multiple initiatives.</li><li>Build strong relationships with EMEA business and IT stakeholders across countries and functions.</li><li>Proactively identify issues, challenge requirements and solutions when appropriate, and drive actions to resolution.</li><li>Contribute to continuous improvement of capabilities, business processes, and BA ways of working.</li></ul><p>Who are we looking for?</p><p>We are looking for experienced professional with solid background in business analysis and CPQ projects. We are also looking for people who are naturally empathetic, eager to share their ideas and determined to solve problems, so analytical skills and attention to detail are also desired.</p><p>Required Experience &amp; Skills</p><ul><li>3-4 years of experience in Business Analysis, Business Transformation, IT delivery, or a related role</li><li>Experience with CPQ, CRM, ERP, Salesforce, or similar enterprise applications</li><li>Strong experience in requirements gathering, process analysis, and functional documentation</li><li>Experience with UAT, E2E testing, defect management, and business readiness</li><li>Ability to work effectively with both business and technical teams</li><li>Strong stakeholder management, communication, analytical, and problem-solving skills</li><li>Ability to manage multiple priorities and work independently in a fast-paced environment</li><li>Fluent written and spoken English</li></ul><p>Preferred Experience</p><ul><li>Experience in a multi-country / EMEA environment</li><li>Knowledge of BPMN, Visio, ARIS or similar process modelling tools</li><li>Knowledge of Microsoft Dynamics suite and Navision</li><li>Experience with tools such as Jira, Azure DevOps, or similar delivery platforms</li><li>Experience with Agile, Waterfall, or hybrid delivery methodologies</li><li>Business Analysis or Project Management certification is a plus</li></ul><p>Key Competencies</p><ul><li>Strong business acumen and analytical thinking</li><li>Excellent stakeholder management and communication</li><li>Strong ownership and delivery focus</li><li>Ability to challenge constructively and influence decisions</li><li>Collaborative, proactive, and adaptable mindset</li><li>Focus on business outcomes and continuous improvement</li></ul><p>What is in it for you?</p><ul><li>Full Permanent contract, Social advantages: CNSS, CIMR, Health insurance, Very good working atmosphere in a team of passionate collaborators, Work culture where you can make an impact, Dynamic environment with a friendly work atmosphere, Interesting career development opportunities in a quickly growing environment, Working within an international organization, recognized worldwide in its sector.</li></ul><p>#LI-FR2</p><p>Location: MA-Casablanca, Morocco (Boulevard Al Quods)</p><p>Time Type: Full time</p><p>Job Category: Business Support</p><p><strong>Desired Candidate Profile</strong></p><ul><li>3-4 years of experience in Business Analysis, Business Transformation, IT delivery, or a related role</li><li>Experience with CPQ, CRM, ERP, Salesforce, or similar enterprise applications</li><li>Strong experience in requirements gathering, process analysis, and functional documentation</li><li>Experience with UAT, E2E testing, defect management, and business readiness</li><li>Ability to work effectively with both business and technical teams</li><li>Strong stakeholder management, communication, analytical, and problem-solving skills</li><li>Ability to manage multiple priorities and work independently in a fast-paced environment</li><li>Fluent written and spoken English</li><li>Experience in a multi-country / EMEA environment</li><li>Knowledge of BPMN, Visio, ARIS or similar process modelling tools</li><li>Knowledge of Microsoft Dynamics suite and Navision</li><li>Experience with tools such as Jira, Azure DevOps, or similar delivery platforms</li><li>Experience with Agile, Waterfall, or hybrid delivery methodologies</li><li>Business Analysis or Project Management certification is a plus</li><li>Strong business acumen and analytical thinking</li><li>Excellent stakeholder management and communication</li><li>Strong ownership and delivery focus</li><li>Ability to challenge constructively and influence decisions</li><li>Collaborative, proactive, and adaptable mindset</li><li>Focus on business outcomes and continuous improvement</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Join Yazaki. Connect to the future.&nbsp;</b></p><br> <p><b>Country</b>:&nbsp;Morocco (MA)&nbsp;<br> <b>City</b>:&nbsp;Tangier<br> <b>Worksite / Location</b>:&nbsp;Tanger Plant&nbsp;</p><br> <p><b>Job Function</b>:&nbsp;People &amp; CA_Human Resources&nbsp;<br> <b>Job Discipline</b>:&nbsp;Employee Services&nbsp;<br> <b>Job Family</b>:&nbsp;Employee Services</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a&nbsp;General Affairs Senior Specialist in our plant in [[location]].</p><br> <ul> <li> <p><strong>Qualifications</strong></p><br> <ul> <li>Bachelor's&nbsp;or&nbsp;master's&nbsp;degree&nbsp;in&nbsp;human&nbsp;resources,&nbsp;Business&nbsp;Administration,&nbsp;or&nbsp;a&nbsp;related&nbsp;field.</li> <li><strong>Experience:</strong></li> <li>5&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;HR&nbsp;administration&nbsp;or&nbsp;employee&nbsp;services&nbsp;within&nbsp;a&nbsp;large&nbsp;industrial&nbsp;organization&nbsp;or&nbsp;manufacturing&nbsp;plant.</li> <li>Good&nbsp;knowledge&nbsp;of&nbsp;labor&nbsp;law&nbsp;and&nbsp;HR&nbsp;processes.</li> <li><strong>Languages:</strong></li> <li>Fluent&nbsp;in&nbsp;<strong>English</strong>&nbsp;and&nbsp;<strong>French</strong>&nbsp;(written&nbsp;and&nbsp;spoken).</li> <li><strong>Technical&nbsp;Skills:</strong></li> <li>Advanced&nbsp;proficiency&nbsp;in&nbsp;<strong>Microsoft&nbsp;Excel</strong>&nbsp;(data&nbsp;analysis,&nbsp;reporting,&nbsp;dashboards,&nbsp;pivot&nbsp;tables,&nbsp;and&nbsp;advanced&nbsp;formulas).</li> <li>Strong&nbsp;analytical&nbsp;and&nbsp;problem-solving&nbsp;skills.</li> <li>Experience&nbsp;with&nbsp;data&nbsp;analysis&nbsp;and&nbsp;performance&nbsp;monitoring&nbsp;tools.</li> </ul> <p><strong>Key&nbsp;Responsibilities</strong></p><br> <p><strong>Personnel&nbsp;Transport&nbsp;Management</strong>:&nbsp;Coordinate&nbsp;employee&nbsp;transportation&nbsp;services,&nbsp;manage&nbsp;transport&nbsp;providers,&nbsp;monitor&nbsp;schedules&nbsp;and&nbsp;routes,&nbsp;and&nbsp;ensure&nbsp;service&nbsp;quality&nbsp;and&nbsp;employee&nbsp;safety.</p><br> <p><strong>Canteen&nbsp;Management:</strong>&nbsp;Oversee&nbsp;canteen&nbsp;services,&nbsp;monitor&nbsp;food&nbsp;quality&nbsp;and&nbsp;hygiene&nbsp;standards,&nbsp;and&nbsp;ensure&nbsp;compliance&nbsp;with&nbsp;health&nbsp;and&nbsp;safety&nbsp;requirements.</p><br> <p><strong>Supplier&nbsp;Coordination</strong>:&nbsp;Manage&nbsp;relationships&nbsp;with&nbsp;transport&nbsp;and&nbsp;catering&nbsp;providers,&nbsp;follow&nbsp;up&nbsp;on&nbsp;service&nbsp;agreements,&nbsp;and&nbsp;monitor&nbsp;supplier&nbsp;performance.</p><br> <p><strong>Cost&nbsp;Control:</strong>&nbsp;Monitor&nbsp;transport&nbsp;and&nbsp;canteen&nbsp;budgets,&nbsp;track&nbsp;expenses,&nbsp;and&nbsp;identify&nbsp;opportunities&nbsp;for&nbsp;cost&nbsp;optimization.</p><br> <p><strong>Employee&nbsp;Support</strong>:&nbsp;Address&nbsp;employee&nbsp;requests&nbsp;and&nbsp;complaints&nbsp;related&nbsp;to&nbsp;transportation&nbsp;and&nbsp;catering,&nbsp;ensuring&nbsp;timely&nbsp;and&nbsp;effective&nbsp;solutions.</p><br> <p><strong>Continuous&nbsp;Improvement:</strong>&nbsp;Evaluate&nbsp;service&nbsp;performance&nbsp;and&nbsp;implement&nbsp;improvement&nbsp;actions&nbsp;to&nbsp;enhance&nbsp;employee&nbsp;satisfaction.</p><br> <p><strong>Reporting&nbsp;and&nbsp;Compliance:</strong>&nbsp;Prepare&nbsp;regular&nbsp;reports,&nbsp;monitor&nbsp;service&nbsp;indicators,&nbsp;and&nbsp;ensure&nbsp;compliance&nbsp;with&nbsp;company&nbsp;procedures&nbsp;and&nbsp;applicable&nbsp;regulations.</p><br> </li> </ul> <p>At Yazaki, we are&nbsp;committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.&nbsp;</p><br> <p>We are looking forward to receiving&nbsp;your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!&nbsp;</p><br> <p>Ps. Didn't find&nbsp;what you are looking for?<br> Take a look at our&nbsp;careers page! Be careful though, you might find your next dream job.&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><b><span><span><span>Hôpital UIR</span></span></span></b> <strong>– International University Hospital of Rabat</strong> operates within a predominantly <strong>collaborative culture</strong>, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong <strong>innovation dimension</strong>, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role. </p><br><br> <br> Job : <p>We are looking for a dynamic and competent <strong>Linen Supervisor</strong> to join our Accommodation Department at UIR Hospital.</p><br><br><p>They will oversee the entire linen process for the establishment (flat linen, professional uniforms, patient linen, catering linen, etc.), from the collection of soiled linen to the distribution of clean linen, ensuring compliance with hospital hygiene standards, service quality, and managing the linen team.</p><br><br><p><strong>Responsibilities:</strong></p><br><br><p>- Organize and supervise the complete linen process (collection, sorting, treatment or external service provider management, quality control, storage, distribution)<br>- Manage, train, schedule, and evaluate the linen team (linen agents, warehouse staff, service providers)<br>- Ensure compliance with hygiene and traceability standards (RABC - Risk Analysis Biocontamination Control approach)<br>- Oversee the contract with the external laundry service provider (quality, deadlines, non-conformities, invoicing)<br>- Manage linen stocks (allocations per department, inventories, replenishment orders)<br>- Monitor quality indicators and dashboards (non-conformity rate, linen rotation times)<br>- Participate in quality accreditation processes (ACI/Qmentum) for the linen aspect<br>- Manage the needs and requests of the nursing department<br>- Ensure the team's compliance with safety rules and internal procedures<br>- Collaborate with the technical department for any breakdowns<br>- Provide feedback on activities and report any malfunctions to their supervisor</p><br><br> <br> <br> Required profile : <ul><li>Associate's degree (Bac +2) in management, logistics, hospitality, or hospital hygiene (or equivalent)</li><li>Minimum 2 years of experience in a similar role</li><li>Knowledge of linen processes and RABC standards</li><li>Team management and motivation skills</li><li>Inventory and supply management</li><li>Management of external service providers (laundry)</li><li>Proficiency in management tools (Excel, inventory management software)</li><li>Development and monitoring of quality indicators</li><li>Rigor and organizational skills</li><li>Leadership and ability to unite a team</li><li>Sense of responsibility</li><li>Responsiveness and prioritization skills</li><li>Communication and diplomacy with care services</li><li>Discretion and respect for confidentiality</li><li>Team spirit and cross-functional collaboration</li><li>Ability to manage unexpected situations</li><li>Exemplary conduct and adherence to procedures</li><li>Focus on quality and continuous improvement</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>Assigned to the Store Management, your role is to ensure the deployment of HR strategy.</p><br><br><p>To do this, your <strong>areas of responsibility</strong> are:</p><br><br><ul><li>Administration &amp; social affairs</li><li>Training</li><li>Recruitment</li><li>Reporting and activity KPIs<br>&nbsp;</li></ul> <br> Required profile : <p>With a Bac+4/5 degree in HR, you have <strong>proven experience of more than 2 years</strong> in which you have developed the following skills:</p><br><br><ul><li>Ability to ensure legal monitoring concerning the labor code related to social affairs</li><li>Ability to manage social relations</li><li>Ability to draft professional documents</li><li>Ability to facilitate the expression of needs regarding training and/or recruitment (plan, description, announcements) and to analyze needs (training actions, required profiles)</li><li>Ability to steer the performance (reporting) of the activity within its scope and to monitor indicators</li></ul><p>Customer service orientation, Self-control/Stress and conflict management, Analytical &amp; synthesis skills, Initiative &amp; Reactivity, and Developing others/Team management are the <strong>assets and key success factors</strong> for this position.</p><br><br><p>"Label'vie is committed to preventing all forms of discrimination, particularly those based on sex or family situation and responsibilities. Label'vie is committed to promoting equal opportunities between men and women in terms of access to employment and training, working conditions, remuneration, career development and access to positions of responsibility".<br>&nbsp;</p><br><br> <br><br> </div>

<p><br></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main activities:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analysis of functional and technical requirements, participation in the design of software solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development and integration of applications and modules in a .NET environment (C#, ASP.NET, .NET Core).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performing unit tests and correcting detected anomalies.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participation in technical documentation and project monitoring, with regular reporting to the Development Manager</font></font></li> </ul> <p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></strong></p><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D. Develop applications and modules according to functional and technical specifications.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating with the technical and business teams to understand the needs and propose suitable solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide corrective and evolutionary maintenance for existing applications.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the testing, acceptance testing and validation of the developed applications.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write and maintain technical documentation and user guides.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect good development practices, safety standards and internal procedures.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor performance indicators and propose improvements to optimize code and processes.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the optimization and performance of applications.</font></font></li> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required qualifications:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education: Bachelor's degree + 3/5 years in Computer Science, Software Engineering or equivalent.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: Desired experience of 2-5 years in .NET development.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience with SQL Server databases, REST APIs and .NET Core frameworks.</font></font></li> </ul> <p> <strong>Comp tences m tier :</strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of C#, ASP.NET, .NET Core and SQL.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of best practices in development, design patterns and unit testing.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to analyze, design and document technical solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of version control tools (Git, TFS).</font></font></li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The SAESC engine overhaul workshop specializes in the maintenance of Leap engines. As a Workshop Support Pilot, you will report to the Engineering Department, which integrates the technical activities related to shop visits (engine overhauls). Your main responsibilities will include: - Supporting production in carrying out maintenance tasks - Analyzing the risks of workscope changes in preparation for the shop visit - Analyzing all technical deviations based on manufacturer reference documents - Preparing requests for deviations to validate technical deviations. - Manage these requests: Monitor exemptions and coordinate all actions necessary for validation within the given framework (time, cost, strategy). - Work with customer support teams, the design office, and the technical brand. - Contribute to the monitoring of engines under investigation. - Conduct feedback activities to contribute to the improvement plan. If you are looking for a hands-on, dynamic environment and want to be at the heart of the maintenance process for our civil engines, come join us!</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- State Engineering Degree, ideally with initial experience in aeronautical maintenance or industry. Skills: - Language skills: Fluency in English and French (level B2). - Cross-functional coordination and collaboration, teamwork - Proactive approach (innovation). - Ability to take initiative - Safety awareness. - Self-organization, effective time and priority management. - Stress tolerance: ability to work under pressure and control emotions.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our organization's development, we are looking for a Logistics Director to manage our logistics chain and support the performance of our operations.</p><br><br><p>YOUR MISSION</p><br><br><p>Reporting to the General Management, you will define and manage the logistics strategy, from procurement to distribution, ensuring product availability, cost control, and service quality.</p><br><br><p>YOUR MAIN RESPONSIBILITIES</p><br><br><ul><li>Define and manage the Supply Chain &amp; Logistics strategy.</li><li>Supervise Warehouse, transport, and distribution activities.</li><li>Ensure product availability and optimize stock levels.</li><li>Manage inventory and ensure stock accuracy.</li><li>Monitor key logistics KPIs: stock, costs, deadlines, productivity, and service rate.</li><li>Optimize logistics flows and processes.</li><li>Manage and develop logistics teams.</li><li>Manage carriers and service providers.</li><li>Implement a continuous improvement approach and ensure procedures are followed.</li><li>Ensure close coordination with Retail, Sales, Finance, Marketing, and E-commerce teams.</li></ul> <br> <br> Required profile : <ul><li>Master's degree (Bac+5) in Logistics, Supply Chain.</li><li>Significant experience of at least 10 years in a logistics/Supply Chain role, including confirmed management experience.</li><li>Strong command of logistics flows and inventory management.</li><li>Experience in a retail, distribution, or FMCG environment highly appreciated.</li><li>Natural leadership and ability to unite teams.</li><li>Strong results and continuous improvement orientation.</li><li>Proficiency in IT tools and ERP systems.</li><li>Very good level of Excel.</li><li>Fluent French; professional English appreciated.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>Join Yazaki. Connect to the future.&nbsp;</strong></p><br> <p><strong>Country</strong>:&nbsp;Morocco (MA)&nbsp;<br><strong>City</strong>:&nbsp;Meknes<br><strong>Worksite / Location</strong>:&nbsp;Meknes Plant 1&nbsp;</p><br> <p><strong>Job Function</strong>:&nbsp;EDS_Logistics&nbsp;<br><strong>Job Discipline</strong>:&nbsp;&nbsp;<br><strong>Job Family</strong>:&nbsp;Operational Logistics</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a&nbsp;Planning Supervisor in our plant in Meknes .&nbsp;</p><br><p><span><strong>Tasks &amp; Attributions :&nbsp;</strong></span></p><br> <ul> <li>Receive and organize customer order forecasts.</li> <li>Prepare and release weekly production plans.</li> <li>Monitor production and shipping schedules to meet customer requirements.</li> <li>Control inventory levels and reduce dead stock.</li> <li>Analyze customer orders and identify capacity gaps.</li> <li>Coordinate with Service Center and relevant departments on order changes.</li> <li>Manage urgent, pull-forward, and non-forecast orders.</li> <li>Monitor WOS, MPS, and related SAP transactions.</li> <li>Analyze daily production output and report abnormalities.</li> <li>Follow up on rework plans, premium freight documentation, and order fluctuation reports</li> </ul> <p><span><strong>Qualifications :&nbsp;</strong></span></p><br> <ul> <li>Master degree in Industrial Engineering, Logistics or Equivalent ,&nbsp;</li> <li>Min 4 years of Experience in the same role .&nbsp;</li> <li>Experience working with SAP (PP/MM) or other ERP systems .</li> <li>Strong analytical and problem-solving skills with the ability to interpret production and demand data .</li> <li>Ability to manage multiple priorities and perform well under pressure in a fast-paced manufacturing environment.</li> <li>Good command of English and French (written and spoken).</li> </ul><p>At Yazaki, we are&nbsp;committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.&nbsp;</p><br> <p>We are looking forward to receiving&nbsp;your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!&nbsp;</p><br> <p>Ps. Didn't find&nbsp;what you are looking for?<br> Take a look at our&nbsp;careers page! Be careful though, you might find your next dream job.&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>FIGEAC Aéro Morocco</strong> stands out for a culture strongly driven by <strong>organization</strong>, emphasizing structured processes, operational rigor and reliability as key performance drivers. This foundation is balanced by a strong <strong>collaborative</strong> dimension, fostering teamwork, close management and people development. A culture of <strong>competition</strong> also plays a role, reflecting a clear focus on results and performance. <strong>Innovation</strong> remains more limited, developing within a controlled environment where quality, safety and consistency are essential. </p><br><br> <br> Job : <p>Join a pioneering company in the<strong> Aerospace/Space</strong> sector and play a key role as a <strong>Supplier Quality Coordinator</strong>. Located in the dynamic city of <strong>Nouaceur</strong>, this position offers you the opportunity to actively contribute to the operational excellence and performance of our supply chain.</p><br><br><p><u><strong>Tasks &amp; Responsibilities:</strong></u></p><br><br><ul><li>Deploy and ensure the application of the quality plan as well as quality approaches and actions with suppliers.</li><li>Monitor supplier performance through performance indicators (KPIs), action plans, and quality rituals.</li><li>Conduct supplier audits and ensure follow-up of associated actions.</li><li>Identify product and process non-conformities, manage root cause analyses, and monitor the implementation of corrective actions.</li><li>Develop, update, and ensure the application of quality procedures.</li><li>Evaluate and validate deliverables for FAI, PPAP, PFMEA, DFMEA, PCP, and control plans.</li><li>Ensure the release of supplier products and materials in compliance with customer qualification requirements.</li><li>Raise awareness and train teams on quality requirements and best practices.</li><li>Participate in the continuous improvement of quality processes and the development of a quality culture within the company.</li></ul> <br> <br> Required profile : <p><u><strong>Profile Sought:</strong></u></p><br><br><ul><li>Master's degree (Bac+5) in Industrial Engineering, Quality Management, or equivalent.</li><li>Entry-level candidates accepted or first experience (1 year minimum) in a similar role, ideally in the aeronautics sector.</li><li>Good knowledge of quality standards and tools.</li><li>Proficiency in quality methodologies and tools: QRQC, 8D, APQP, PPAP, PFMEA, DFMEA, and Quality Assurance processes.</li><li>Knowledge of industrial processes and supplier requirement management.</li><li>Good analytical, communication, and action plan management skills.</li><li>Team spirit, rigor, and a focus on continuous improvement.</li></ul><p>If you share our passion for excellence and are ready to take on this exciting challenge, don't wait to apply!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><strong>Position Purpose</strong></p><br><br><p>The <strong>Deputy PPL Weight Management (ADJ PPL)</strong> supports program performance and validation activities by managing budgets, monitoring project KPIs, coordinating stakeholders, and ensuring the successful execution of validation plans. The role contributes to project convergence, risk management, and delivery performance throughout the development lifecycle.</p><br><br><p><strong>Key Responsibilities</strong></p><br><br><ul><li>Manage and utilize the <strong>EMAT Budget Tool</strong>.</li><li>Prepare and follow up budget requests for activity validation.</li><li>Support budget negotiations and cost optimization initiatives.</li><li>Monitor project KPIs, including RFQ targets, deliverables, issues, performance indicators, and milestone achievement.</li><li>Report program progress and performance to management.</li><li>Lead technical meetings and coordinate cross-functional stakeholders.</li><li>Drive virtual and physical validation plans in collaboration with project teams.</li><li>Ensure performance convergence at each project milestone.</li><li>Propose and implement technical improvement actions.</li><li>Contribute to Lessons Learned activities and continuous improvement initiatives.</li><li>Manage issue escalation processes and support problem resolution.</li><li>Plan activities, manage deliverables, and monitor project schedules.</li><li>Build and maintain integrated physical validation plans (PIV).</li><li>Update and maintain project information within PLM tools.</li></ul> <br> Required profile : <br><ul><li>Master's Degree (Bac+5) in Engineering or a related technical field.</li><li>Initial experience in project management, validation, performance management, or engineering coordination.</li></ul><p><strong>Languages</strong></p><br><br><ul><li>Good level of <strong>English</strong> and <strong>French</strong> (mandatory).</li></ul><p><strong>Required Skills</strong></p><br><br><ul><li>Budget planning, monitoring, and cost control.</li><li>KPI tracking and performance management.</li><li>Stakeholder management and cross-functional coordination.</li><li>Risk and issue management.</li><li>Leadership and meeting facilitation.</li><li>Negotiation and communication skills.</li><li>Planning, scheduling, and reporting.</li><li>Knowledge of product development and validation processes.</li><li>Proficiency with PLM and project management tools.</li></ul><p><strong>Soft Skills</strong></p><br><br><ul><li>Dynamism and curiosity.</li><li>Strong communication and presentation skills.</li><li>Autonomy and sense of responsibility.</li><li>Teamwork and collaboration mindset.</li><li>Analytical and problem-solving abilities.</li><li>Ability to work in a multicultural environment.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join us as Area Sales Manager – North &amp; Francophone Africa<p>Valmet’s Flow Control provides advanced flow control solutions and services for process industries such as oil &amp; gas, chemicals, mining, metals, pulp &amp; paper, and renewable energy. Through our portfolio of valves, actuators, controllers, and related services, we help customers improve safety, operational performance, and sustainability while ensuring reliable process operations worldwide.<br></p><br><p>We are looking for an ambitious and customer-oriented sales professional to drive profitable growth across Morocco and the wider North &amp; Francophone Africa region, including Tunisia, Libya, Senegal, Côte d’Ivoire and other selected markets.<br></p><br><p>In this role, you will represent Valmet’s Flow Control portfolio, building strong relationships with industrial end customers, engineering companies, EPC contractors and channel partners. You will identify new business opportunities, develop strategic projects, support aftermarket and lifecycle sales, and help customers improve the reliability and performance of their operations.<br>This role is ideal for a sales professional who enjoys developing markets, creating new opportunities, and building long-term customer relationships by combining technical expertise with a strong commercial mindset.</p><br><p><br>This is a home-based position in Morocco, with regular customer visits and regional travel. Casablanca is the preferred location for this role; however, we welcome applications from qualified candidates located elsewhere in Morocco.</p><br><p><b><br>What you will do</b></p><br><ul><li>Drive sales growth and develop business opportunities across Morocco and the North &amp; Francophone Africa region</li><li>Build and strengthen relationships with industrial end users, EPC contractors, engineering companies, distributors, and other key stakeholders</li><li>Promote Valmet's Flow Control portfolio, including valves, actuators, controllers, and related services</li><li>Identify, develop, and convert project opportunities while supporting customers throughout the sales cycle</li><li>Prepare commercial proposals, negotiate contracts, and secure profitable business agreements</li><li>Develop aftermarket and lifecycle business opportunities to maximize customer value and long-term partnerships</li><li>Monitor market trends, competitor activities, and customer needs to identify growth opportunities</li><li>Collaborate closely with internal sales, product, service, and technical support teams to deliver customer-focused solutions</li><li>Maintain accurate sales forecasting and reporting through CRM and other business tools</li><li>Represent Valmet at customer meetings, technical discussions, industry events, and exhibitions</li></ul><p><b><br>To succeed in this role, you have:</b></p><br><ul><li>Proven sales experience in valves, actuators, instrumentation, or related engineered equipment for process industries, with a track record of developing industrial accounts and winning business with end users and EPC contractors.</li><li>Bachelor's degree in Engineering or another relevant technical discipline, combined with the ability to understand industrial applications and customer processes.</li><li>Experience working with engineering companies, distributors, channel partners, and other stakeholders across process industries.</li><li>Market knowledge and an established business network in Morocco; exposure to additional African markets is an advantage.</li><li>Experience in process industries such as phosphates, fertilizers, chemicals, mining, energy, oil &amp; gas, power, or water.</li><li>Fluent communication skills in Arabic, French, and English.</li><li>A proactive, entrepreneurial mindset and the ability to work independently within a global matrix organization.</li><li>Willingness to travel regularly.</li></ul><p><b>Why join Valmet?</b></p><br><p>You will be part of a global industry leader with strong growth ambitions in Africa. We offer an exciting opportunity to make a direct impact on business development, work with leading industrial customers, and grow your career within an international and collaborative environment.</p><br><p><b>Application deadline </b>October 23, 2026</p><br><p>We also expect you to align with <b>Valmet’s Leadership Principles</b>, practical behaviors that guide how we lead, collaborate, and succeed together:</p><br><ul><li>Take accountability – Act with ownership, set clear expectations, and follow through</li><li>Lead with courage – Champion change, try bold ideas, and learn quickly</li><li>Build on trust – Listen to understand, be open, and create psychological safety</li><li>Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value</li></ul><p><b>When everything works together</b></p><br><br><p><i>Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.</i></p><br><br><p><i>At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views.</i></p><br><p><i>Join the team – and lead the way with us!</i><br><span><u>www.valmet.com/careers</u></span></p><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Recruitment and Integration Officer is responsible for recruiting and supporting new employees within the hotel. She is involved in the entire process, from identifying needs with department heads to the integration and ongoing support of new hires. In doing so, she helps ensure teams are aligned with the quality, service, and customer experience standards specific to the hotel industry.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collection and analysis of recruitment needs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather staffing needs from department heads: reception, floors, catering, kitchen, maintenance, administration, etc.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the skills and qualities required for each position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining and updating job descriptions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipate recruitment needs related to activity, seasonality and turnover.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sourcing and recruitment</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write and distribute job offers across different media.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively search for candidates via job boards, social networks, CV databases, schools and specialized organizations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To build and develop a pool of candidates.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in job fairs, job dating events and professional events.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct initial telephone screenings and interviews.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Evaluate skills, motivation, interpersonal skills and alignment with the institution's values.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Submit the applications to the relevant officials.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up with candidates until they are hired.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administrative management of hiring</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the administrative files for new employees.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of employment contracts and hiring documents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with internal procedures and applicable regulations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the administrative follow-up of entries.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate information with the various relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Integration of new employees</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and organize the integration process.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming new employees on their first day.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present the establishment, its organization, its values ​​and its operating rules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize presentations to teams and department heads.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that the equipment, uniforms, badges and documents required for the position are handed over.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the training and support necessary for taking up the position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up on integration during the trial period.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather feedback from new employees and managers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Employee loyalty and employer branding</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in improving the employee experience.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the difficulties encountered by new employees.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the implementation of actions that promote team loyalty.</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service and confidentiality</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organization and rigor</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsiveness and adaptability (dynamic environment)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in Human Resources, Management or equivalent</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2 to 5 years of experience in HR, ideally in the hospitality or service sector</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English (another language is a plus)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Hours vary depending on the hotel's activity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Occasional availability in the evenings/weekends</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Multicultural and demanding environment</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Meski Invest - Riva Industries</strong> demonstrates a highly balanced corporate culture, with <strong>collaboration</strong> as its leading dimension, fostering strong human relationships, teamwork and close leadership. This people-oriented culture is supported by a strong focus on <strong>structure and operational excellence</strong>, where processes, rigor and quality are key priorities. The company also values <strong>performance</strong> and achievement, while maintaining openness to <strong>innovation</strong> and new ideas. This balance creates a work environment that is both people-centered, demanding and growth-oriented. </p><br><br> <br> Job : <p>Reporting to the DIRECTOR OF UTILITIES &amp; EQUIPMENT, you will be responsible for all activities related to the assignment, monitoring, and optimization of the site's equipment according to the needs expressed by its internal clients,</p><br><br><p>In this role, your missions will be:</p><br><br><p>• Plan, organize, and control the site's internal logistics activities, while respecting performance objectives and quality, safety, health, environmental, and energy requirements, as well as all regulatory and standard requirements associated with the products.<br>• Continuously improve management systems and practices, from their development to their application, for sustainable optimization of fuel consumption.<br>• Ensure compliance with Quality, Health, Safety, and Environment and Energy (QHSEE) rules;<br>• Ensure the availability and conformity of all safety equipment for the individual and collective protection of employees and machinery;Assign site equipment<br>• Develop the projected plan for assigning site equipment;<br>• Identify opportunities for continuous improvement of internal logistics processes and propose solutions to increase efficiency and reduce costs;<br>• Create a map of internal logistics flows;<br>• Monitor needs for additives and steel mill consumables for process optimization;<br>• Ensure the evacuation of co-products to their respective destinations (quantification and separation - dross, white slag, black slag, mill scale, etc.);<br>• Assign drivers as needed;<br>• Coordinate with the Maintenance department on the condition and availability of site equipment (report equipment malfunctions);<br>• Monitor operating hours with equitable distribution of all site equipment;<br>• Communicate the utilization rate report per equipment and per client (with traceability).<br>• Prepare reports (daily, weekly, and monthly).<br>• Manage service subcontractors (follow-up according to contract)<br>• Monitor internal logistics KPIs.• Develop entity procedures and ensure their rigorous application.<br>• Develop entity operating methods;<br>• Inspect and control the application of service procedures;<br>• Participate in the improvement of site mobile equipment logistics procedures;• Ensure good personnel management (team members);• Motivate the team;<br>• Ensure good working conditions;<br>• Hold continuous meetings to foster communication with the team;<br>• Create a better interface with other departments, and good communication;<br>• Develop individual and collective objectives and ensure their achievement;<br></p><br><br> <br> <br> Required profile : <p>Master's degree in Logistics or equivalent.</p><br><br><p>• Good knowledge of logistics<br>• Good knowledge of Material Handling<br>• Knowledge of IMS (ISO 9001/45001/14001) and 50001.<br>• Sense of observation;<br>• Analytical and synthesis skills;<br>• Be rigorous, methodical, and organized;<br>• Have a sense of responsibility;<br>• Calmness;<br>• Listening skills and ability to work in a team;<br>• Strong teaching ability and interpersonal skills.Management Skills<br>• Ability to demonstrate leadership;<br>• Ability to drive change;<br>• Ability to empower and delegate;<br>• Ability to foster skill development;<br>• Ability to anticipate and resolve conflicts;<br>• Ability to organize, manage, and oversee activities</p><br><br> <br><br> </div>

<p><br></p><p> </p> <p> </p><p> </p> <p> </p> <p></p> <p> </p> <p> <b>YOUR RESPONSIBILITIES:</b> </p> <p> </p> <p> </p><ul> <li>Manage projects related to thermal and energy management systems and associated attributes.</li> <li>Develop integration and validation plans, including resource allocation, scheduling, and project management.</li> <li>Prepare and facilitate test planning meetings.</li> <li>Coordinate activities and ensure effective communication among the various project stakeholders.</li> <li>Create, monitor, schedule, and manage physical validation tests through PLM tools.</li> <li>Anticipate potential delays, assess associated risks, and propose appropriate corrective actions.</li> <li>Evaluate test results and ensure compliance with validation requirements and established testing procedures.</li> </ul> <p></p> <p> </p> <p> <b>We offer : </b> </p> <p> </p> <ul> <li> Be part of our pioneering work together with our customers we shape the future of mobility! </li> <li> Our technical and personal onboarding concept will help you to hop on easily. </li> <li> We support lifelong learning: educate yourself, apply your knowledge and get creative. </li> <li> Mobile working, flexible worktime and modern workplaces are part of our DNA. </li> <li> We are deeply rooted in our values: respectful communication, care, openness, passion, and trust </li> <li> Cafe and restaurant in the office building </li> <li> Employee events </li> </ul> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <b>YOUR PROFILE:</b> </p> <p> </p> <p> </p><ul> <li>Degree in Automotive Engineering, Electrical Engineering, Mechatronics, or Embedded Systems.</li> <li>Strong knowledge of engine operation, ECUs, and control systems.</li> <li>Knowledge of thermal management and energy management systems.</li> <li>Skills in data analysis, diagnostics, and problem-solving.</li> <li>Strong analytical skills, attention to detail, and the ability to work effectively in an automotive project environment.</li> <li>Excellent interpersonal and communication skills, with the ability to develop and maintain a strong professional network.</li> </ul> <p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our development, BRICOMA is recruiting two Sales Store Managers in Fes.</p><br><br><p><strong>Missions: </strong></p><br><br><p><strong>The main missions of this profit center manager are:</strong></p><br><br><p>- To lead all store activities, determine and apply the commercial policy by supervising and coordinating actions with various internal and external stakeholders.</p><br><br><p>- To control product ranges in terms of quantity and quality with department heads.</p><br><br><p>- To implement and develop promotional and advertising actions defined by senior management.</p><br><br><p>- To ensure the achievement of set objectives through a proactive commercial approach and customer satisfaction.</p><br><br><p>- To manage and develop the skills of their team.</p><br><br><p>- To monitor, through reports, the evolution of objectives in terms of turnover and profit margins, customer traffic, stock rotation...</p><br><br> <br> Required profile : <p>Higher education qualification (Bac+4/5) in management/commerce/marketing...</p><br><br><p>- A hands-on person, you have at least <strong>7 years of confirmed experience in commercial management or profit center management. Experience in managing a large retail store is a significant asset.</strong></p><br><br><p>- A good manager, you have managed teams of <strong>more than 50 people</strong> and you are known for your management skills and leadership.</p><br><br><p>- You are attracted by challenges and the conviviality of a dynamic and efficient group.</p><br><br><p>- You have listening, communication, and excellent interpersonal skills.</p><br><br><p>- You have strong persuasion, negotiation, and conviction skills.</p><br><br><p>- High availability and commitment to the management process.</p><br><br> <br><br> </div>

<p><br></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of supporting the implementation of </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Target Operating Models (TOM)</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> within IT Operations and functional departments, the mission will focus on the </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Center of Excellence, the Build Factory, the Control Tower (running operations management) , and the development of </font></font></strong><font dir="auto" style="vertical-align: inherit;"></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Site Reliability Engineering (SRE)</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> skills </font><font dir="auto" style="vertical-align: inherit;">in both Cloud and On-Premise environments. </font></font><br> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The candidate will join an </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">existing and active SRE community</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and will play a cross-functional role as an </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">SRE Champion</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , with a strong emphasis on governance, community leadership, and supporting technical teams.</font></font></p> <p> <strong> <em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font></em> </strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Engaging the SRE Community (articles, posts, sessions, workshops, lessons learned)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Listening to SRE Leads to identify their needs or pain points</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To help resolve the problems raised regarding the difficulties encountered during the Dynatrace implementation</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Being part of the SRE governance (under the control of the SRE Chapter Lead): ensuring the proper coordination of resources and partners, standardizing SRE practices.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify, monitor and strive to reduce the operational debt of SREs</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the onboarding of new SREs: planning actions, sharing progress for the integration of new SREs (both for CMA CGM employees and partners)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Working in collaboration with the Tooling teams for appropriate use of the solutions provided</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Engaging the SRE Community</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Challenging the systems for managing cloud applications within the framework of the SRE's responsibilities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Formalizing learning paths to ensure the upskilling of IT teams on innovative or disruptive technologies, or to help SREs adopt a new tool. Company description</font></font></li></ul><p><br></p> <ul> </ul><p><strong>Desired Candidate Profile</strong></p><ul><li> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Bac+5 in computer science, engineering, information systems or equivalent field.</font></font></li> <li> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: </font></font></strong> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 5-8 years of experience</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> in IT environments, including significant experience in </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">SRE / Cloud / DevOps</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> .</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of SRE tools: observability tools (Dynatrace, CloudWatch, Graphana...), CI/CD pipelines, incident management (SNOW), automation (Ansible, Terraform) and document management (Confluence)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of Cloud environments: AWS (primarily), GCP and Azure</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Significant experience in Site Reliability Engineering (SRE) and in managing technical teams. (Finops: cost optimization on cloud, saving plan, etc.)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of on-premises infrastructures is a plus (virtualization, OS layer, RUN)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of a RACI &amp; TOM</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical and synthesis skills: evaluation of SRE practices, identification of areas for improvement, formalization of best practices</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication and collaboration: daily interactions with internal teams and service providers, management of the SRE community.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operational leadership: acting as an ambassador for good practices, sharing successes and innovative patterns.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of technical environments: understanding the IT challenges of a hybrid IS, Cybersecurity and Building Blocks.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work closely with external partners</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: English and professional French.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Alkimiy</strong> operates within a highly balanced culture, where <strong>innovation</strong> naturally shapes its identity. The company values creativity, experimentation and agility, while encouraging initiative and the exploration of new ideas. This mindset is equally supported by a strong focus on <strong>collaboration</strong>, quality human relationships, <strong>structured processes</strong>, and a <strong>performance-driven approach</strong>. This balance reflects an environment where innovation, collective engagement, operational discipline and ambition coexist. </p><br><br> <br> Job : <p>Take charge of the Customer Care for a school that supports over 7,000 students, and structure the operations of a fast-growing company.</p><br><br><p>Reporting to the COO and the General Management, you will be responsible for the Customer Care department, the quality of the customer experience, and the smooth execution of daily operations. You will also work cross-functionally to coordinate teams, optimize processes, and ensure operational fluidity.</p><br><br><p><u><strong>Your goal:</strong></u></p><br><br><p>Ensure impeccable operational execution, structure teams and processes, and support JCA's growth.</p><br><br><p><u><strong>Your missions:</strong></u></p><br><br><ul><li>Management and leadership of Customer Care (60%)</li><li>Manage, support, and develop the skills of the team: schedules, priorities, individual and collective objectives, monitoring of productivity and quality</li><li>Lead team meetings and performance reviews</li><li>Participate in recruitment, onboarding, and evaluations</li><li>Oversee all channels (emails, WhatsApp, calls, tickets) and ensure deadlines for response and resolution are met</li><li>Manage escalations and complex customer situations</li><li>Oversee administrative requests related to customers, with the relevant teams</li><li>Define and monitor departmental KPIs</li><li>Control the proper use of the HubSpot CRM and data reliability</li><li>Processes, tools, and continuous improvement (40%)</li><li>Audit and optimize existing processes</li><li>Document operational procedures (SOPs)</li><li>Identify and automate repetitive tasks, with the Tech/CRM teams</li><li>Define quality and control standards</li><li>Implement processes adapted to growth and develop team autonomy</li></ul> <br> Required profile : <ul><li>Minimum 5 years of experience in Customer Care, Customer Operations, or Operations Management</li><li>At least 5 years of proven experience in team management</li><li>Good command of HubSpot</li><li>Experience in project management and cross-functional coordination</li><li>A plus: experience in a digital, e-learning, SaaS, or info-entrepreneurship environment, ideally fast-growing</li><li>Leadership: ability to unite, set a framework, and make decisions in complex situations</li><li>Excellent organization, analytical skills, results orientation, and KPI-driven approach</li><li>Excellent written and oral communication, diplomacy, and firmness</li><li>Someone capable of proposing solutions, not just problems</li></ul><p>What we offer you</p><br><br><ul><li>A key position, reporting to management, with a direct impact on the experience of thousands of students</li><li>Real autonomy in a rapidly growing company</li><li>A close-knit team and a culture of honesty and high standards</li><li>A 100% remote position</li></ul><p>This position is open to people with reduced mobility.</p><br><br> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Integrated into the iOps teams, the consultant will be responsible for participating in the implementation and management of the group's DevOps infrastructure. You will work closely with the development teams to guarantee the quality and performance of deployed applications. Your main tasks will include automating deployments, managing production environments, and monitoring performance.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will also be involved in incident resolution and the implementation of innovative solutions to improve system reliability and security. Company Description</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Devoteam, we are Digital Transformakers. Respect, honesty, and passion drive our tribe every day.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Together, we help our clients win the digital battle: from consulting and implementing innovative technologies to adopting new uses.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Cloud, Cybersecurity, Data, DevOps, Fullstack Dev, Low Code, RPA hold no secrets for our tribe!</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Our 10,000+ employees are certified, trained and supported daily to take on new and innovative challenges.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A leader in Cloud, Cybersecurity and Data in EMEA, the Devoteam Group achieved a turnover of 1.036 billion euros in 2022 and aims to double it in the next 5 years.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Devoteam Maroc, a leading player in IT expertise for over 30 years (350+ consultants), is accelerating its growth by developing its nearshore expertise activities to meet the needs of our French, European and Middle Eastern clients.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Are you ready to join us and take on this challenge together? Qualifications</font></font></strong></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PROFILE SOUGHT:</font></font></strong> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Diploma of a Bac+5 in engineering school or equivalent university with a specialization in computer science, or justifying significant equivalent experience. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience of </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">more than 7 years</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> in </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">GCP.</font></font></strong> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Experience in the retail or mass distribution sector would be a plus.</font></font></p> <p> </p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PROFESSIONAL SKILLS:</font></font></strong> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Expertise in Google Cloud Platform (GCP), including the configuration and management of </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">cloud computing services (Compute Engine, Kubernetes, Cloud SQL, etc.). </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in infrastructure management and automation tools, such as Terraform, Ansible, Chef, and Puppet. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In-depth knowledge of Docker containers and container orchestrators </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">like Kubernetes. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in setting up and managing CI/CD (Continuous Integration/Continuous Delivery) pipelines with tools such as Jenkins, GitLab CI/CD, CircleCI, etc. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Scripting and automation skills with languages ​​such as Python, Bash, Groovy, etc. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Expertise in HAProxy and Envoy (or equivalent NGINX/Apache) for traffic management and proxy server configuration. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills in HTTPS stream debugging and network performance analysis. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of Reliability Engineering (SRE) concepts and secure development best practices. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in managing customer follow-ups (migration) and effective communication with end users. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent written and oral communication skills: Ability to produce high-quality deliverables and reports. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical mindset and continuous improvement focus: Ability to evaluate code and its impacts, as well as challenge existing solutions to improve them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PROFILE SOUGHT:</font></font></strong> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Diploma of a Bac+5 in engineering school or equivalent university with a specialization in computer science, or justifying significant equivalent experience. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience of </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">more than 7 years</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> in </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">GCP.</font></font></strong> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Experience in the retail or mass distribution sector would be a plus.</font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PROFESSIONAL SKILLS:</font></font></strong> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Expertise in Google Cloud Platform (GCP), including the configuration and management of </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">cloud computing services (Compute Engine, Kubernetes, Cloud SQL, etc.). </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in infrastructure management and automation tools, such as Terraform, Ansible, Chef, and Puppet. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In-depth knowledge of Docker containers and container orchestrators </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">like Kubernetes. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in setting up and managing CI/CD (Continuous Integration/Continuous Delivery) pipelines with tools such as Jenkins, GitLab CI/CD, CircleCI, etc. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Scripting and automation skills with languages ​​such as Python, Bash, Groovy, etc. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Expertise in HAProxy and Envoy (or equivalent NGINX/Apache) for traffic management and proxy server configuration. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills in HTTPS stream debugging and network performance analysis. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of Reliability Engineering (SRE) concepts and secure development best practices. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in managing customer follow-ups (migration) and effective communication with end users. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent written and oral communication skills: Ability to produce high-quality deliverables and reports. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical mindset and continuous improvement focus: Ability to evaluate code and its impacts, as well as challenge existing solutions to improve them. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to take a step back and see the bigger picture: Ability to objectively assess problems and </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">propose solutions for improvement. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit: Ability to collaborate effectively with team members to </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">achieve common goals.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of Agile concepts (Scrum, Sprint Planning, Backlog...). </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work autonomously and manage time effectively.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><br><p><strong><u>The Role:</u></strong></p><br><br><p><span>The Customer Service Representative (CSR) delivers consistent, high-quality experiences across all customer channels – face-to-face, phone, email, web chat, and social media. As the first point of contact, they manage enquiries, registrations, complaints, and transactions efficiently, ensuring accurate information, smooth customer journeys, and adherence to service standards.</span></p><br><br><p><span>CSRs resolve most issues at first contact, escalate when needed, and identify opportunities to promote relevant products and services, supporting both sales and retention. The role demands strong compliance, data accuracy, and effective use of systems such as CRM and registration platforms.</span></p><br><br><p><span>Offering a clear growth pathway from inductee to specialist, the CSR combines service excellence with proactive engagement to drive customer satisfaction, loyalty, and advocacy, while contributing to revenue growth and the British Council’s mission of building trust and understanding worldwide.</span></p><br><br><br><p><span><strong><u>Accountabilities:</u></strong></span></p><br><br><br><ul><li>Deliver excellent customer service across multiple channels (face-to-face, phone, email, web chat, social media), ensuring enquiries, complaints, and registrations are handled professionally, accurately, and in line with service standards.</li><li>Maintain accurate and timely data entry on CRM and other systems, ensuring compliance with safeguarding, financial, and information security policies.</li><li>Identify opportunities during service interactions to recommend suitable products and services, contributing to sales and retention targets.</li><li>Provide feedback and insights on customer needs, behaviours, and issues to support continuous improvement and Voice of the Customer initiatives.</li><li>Support the delivery of operational processes such as booking consultations, payments, refunds, and customer communications, ensuring alignment with quality audit requirements.</li><li>Continuously develop knowledge of British Council products, services, and policies to ensure customers receive up-to-date and accurate information.</li></ul><br><p><span><strong><u>Requirements of the role:</u></strong></span></p><br><br><br><ul><li><span>Experience of working in a customer-facing role, delivering services to agreed quality standards.</span></li><li><span>Strong computer literacy with the ability to use standard applications confidently.</span></li><li><span>English C1 and local language</span></li></ul><br><p><span><strong>Closing Date: &nbsp; Applications will close on 18th November at 11.59 PM UK Time.</strong></span></p><br><br><br><p><span>You must have the legal right to work in the listed locations at the time of application.</span></p><br><br><br><br><p><span><strong>Important Information:</strong></span></p><br><br><br><p><span><strong>Contract type: </strong>1 year Fixed Term Contract.&nbsp;</span></p><br><br><p><span><strong>Pay band</strong>:&nbsp; 4</span></p><br><br><p><span><strong>Location</strong>: Morocco - Rabat or Casablanca</span></p><br><br><br><p><span><strong><u>Requirements:</u></strong></span><br><span>Please note that candidates must have the pre-existing, legal right to work in the listed locations at the time of application.&nbsp;</span></p><br><br><p><span>Mobility / relocation / visa sponsoring support will not be provided.&nbsp;</span><br><br><span>British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. &nbsp;This may not be appropriate for all roles but can be explored at interview.</span></p><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>