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<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of an application maintenance activity, the consultant will be involved in the support and development of the </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexera</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> solution . </font></font></p><p><br> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Responsibilities:</font></font></strong> <br> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Provide level 2/3 functional and technical support. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze and resolve incidents and anomalies. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement corrections and enhancements to the solution. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Configure and perform functional administration of Flexera. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the quality of data and interfaces. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in testing, acceptance testing, and production deployments. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure documentation and reporting of application maintenance activities.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search Profile:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (3-5 years of higher education) in computer science or information systems.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3+ years experience in application maintenance.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of Flexera, ideally </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexera One</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> / </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">FlexNet Manager</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> .</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">SQL</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">software license management / SAM.</font></font></strong> </li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good analytical and incident resolution skills</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of the </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ITIL framework</font></font></strong> </li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent French and professional English.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy, rigor and good interpersonal skills.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Competencies: Flexera - SAM - SQL - Application Support</font></font></p>
<p><b><br></b></p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Your tasks</b></font></font><p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage Quality & Training activities while ensuring compliance with standards and customer requirements.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate actions with operational teams to ensure the effectiveness of deployed systems.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor and analyze performance indicators, identify areas for improvement and ensure follow-up on action plans.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate training plans according to operational needs and skills development objectives.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up on audits, quality controls and corrective actions.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">prepare reports and present the results and recommendations to the relevant stakeholders.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>The search profile</b></font></font></p><p> </p> <p></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in Quality and Training in a customer relationship center, with experience in the banking sector or in banking project management.</font></font></strong> </p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent English required</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , both spoken and written.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Academic background: Minimum Bac+2.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of performance indicators, management tools and continuous improvement processes.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leadership, analytical skills, rigor and results orientation.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication skills and ability to unite teams around common goals.</font></font></p>
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Job : <p>Main responsibilities:</p><br><br><ul><li>Supervise, support, and develop the sales team;</li><li>Define and monitor individual and collective sales objectives;</li><li>Lead sales meetings and coach sales advisors;</li><li>Manage prospecting and commercial development actions;</li><li>Analyze sales performance and implement necessary action plans;</li><li>Develop sales of new vehicles, used vehicles, financing solutions, insurance, and related services;</li><li>Participate in negotiations for strategic or high-value deals;</li><li>Ensure compliance with quality standards, sales procedures, and manufacturer requirements;</li><li>Track performance indicators (sales volume, profit margin, conversion rate, financing, customer satisfaction);</li><li>Provide regular reporting to management.</li></ul> <br> Required profile : <p>Degree (Bac+2 to Bac+5) in commerce, commercial management, or equivalent;</p><br><br><p>Minimum 5 years of experience in automotive sales;</p><br><br><p>Minimum 2 years of confirmed experience in managing a sales team;</p><br><br><p>Excellent knowledge of new vehicles (VN) and financing solutions;</p><br><br><p>Proficiency in CRM tools and sales management systems;</p><br><br><p>Strong skills in commercial performance management and sales indicator analysis.</p><br><br> <br><br> </div>
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Job : <p><strong>Recruitment:</strong></p><br><br><ul><li>Identify recruitment needs with managers</li><li>Write and publish job advertisements</li><li>Source candidates, pre-select them, and organize interviews</li><li>Follow up on the integration of new employees</li></ul><p><strong>Staff administrative management:</strong></p><br><br><ul><li>Prepare and follow up on employment contracts, amendments, and employee files</li><li>Manage absences, leaves, sick days, and certificates</li></ul><p><strong>Payroll management:</strong></p><br><br><ul><li>Collect and transmit variable payroll elements</li></ul><p><strong>Social relations:</strong></p><br><br><ul><li>Monitor legal obligations and disciplinary procedures</li><li>Act as a local contact point for employees</li></ul><p><strong>Frequent travel in Morocco:</strong></p><br><br><ul><li>Regular presence at different sites to support teams</li><li>Participation in HR audits, management meetings, and internal events</li></ul> <br> Required profile : <ul><li>Bachelor's degree (Bac +4) or higher in Human Resources, labor law, or equivalent</li><li>5 to 10 years of experience in a generalist HR role, ideally in a multi-site environment</li><li>Very good knowledge of Moroccan labor law (preferred)</li><li>Service-oriented, autonomous, rigorous, and excellent interpersonal skills</li></ul> <br><br> </div>
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Job : Moore Casablanca is recruiting a Group Chief Accountant as part of its business development.<br><ul><li>Supervise and coordinate the accounting of several group entities;</li><li>Ensure the reliability of accounting closings and financial statements;</li><li>Supervise the revision and analysis of accounts;</li><li>Ensure compliance with accounting, tax, and regulatory obligations;</li><li>Review and validate tax declarations;</li><li>Manage and support the accounting team;</li><li>Participate in the development and monitoring of financial reports;</li><li>Identify and implement improvements to accounting processes;</li><li>Monitor deadlines and ensure timely completion.</li></ul> <br> <br> Required profile : <ul><li>Master's degree (Bac+5) in Accounting, Finance, Management, or equivalent;</li><li>Proven experience as a Chief Accountant / Accounting Manager, ideally gained in a chartered accounting firm;</li><li>Strong command of Moroccan accounting and tax laws;</li><li>Good knowledge of accounting standards and tax obligations;</li><li>Experience in team management and supervision;</li><li>Analytical mindset, rigor, and autonomy;</li><li>Sense of organization and responsibility;</li><li>Good interpersonal and communication skills.</li></ul> <br><br> </div>
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Job : <p>Attached to the General Management, your main mission is to manage, lead and coordinate civil engineering subcontractors while respecting costs, deadlines, and quality processes in line with the expected requirements.<br><strong><u>Your missions are as follows:</u></strong></p><br><br><ul><li>Develop the specifications for the works;</li><li>Develop contracts with the works companies;</li><li>Ensure interface management with the engaged works companies;</li><li>Develop operational and organizational procedures for the execution of works;</li><li>Monitor the realization and execution of works;</li><li>Coordinate and develop the annual works program;</li><li>Manage budgets.</li></ul> <br> <br> Required profile : <p>With a degree as an <strong>engineer in civil engineering - a graduate of a top school like EHTP, EMI</strong>, you have <strong>successful experience in an engineering consultancy or a works company.</strong><br><strong><u>You also have the following skills:</u></strong></p><br><br><ul><li>Knowledge of budget evaluation for works;</li><li>Mastery of budget, deadline, and quality management for works;</li><li>Good interpersonal skills;</li><li>Proficiency in computer tools.</li></ul> <br><br> </div>
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Job : <p>As part of the development of our distribution network, Ingelec is recruiting GSB Promoters to ensure the promotion of our products within DIY superstores and contribute to achieving sales goals.</p><br><br><p>Positions based in: Bricoma: Salé - Témara - Mohammedia.</p><br><br><p>Mr. Bricolage: Tangier - Marrakech</p><br><br><p><u>Main tasks:</u></p><br><br><ul><li>Promote products to customers in stores.</li><li>Conduct demonstrations and present the technical features of products.</li><li>Advise and guide customers in their purchases.</li><li>Ensure product visibility and compliance with merchandising plans.</li><li>Monitor product availability on shelves and report stock shortages.</li><li>Increase brand visibility within sales points.</li><li>Collect market information and relay customer feedback.</li><li>Prepare regular activity reports.</li></ul> <br> Required profile : <p><u>Profile sought:</u></p><br><br><ul><li>Commercial or technical training, high school diploma/associate's degree (Bac/Bac+2).</li><li>Some knowledge of DIY, tools, or materials is highly valued.</li><li>Ability to identify customer needs and offer suitable solutions.</li><li>Excellent interpersonal and communication skills.</li><li>Dynamic, autonomous, and proactive.</li></ul> <br><br> </div>
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Job : <p>Tasks:</p><br><br><ul><li>Manage the procurement of spare parts, service contracts, and purchases related to investments;</li><li>Oversee the management of spare parts warehouses and inventory tracking;</li><li>Manage procurement for industrial projects, from needs assessment to reception;</li><li>Participate in the development and monitoring of project budgets and timelines;</li><li>Ensure the follow-up of investment, expansion, and industrial improvement projects;</li><li>Monitor suppliers, orders, deliveries, and services;</li><li>Track performance indicators and contribute to ISO audits.</li></ul> <br> Required profile : <p>Education: <strong>Engineer</strong> in electromechanics/electrical or hydraulic engineering (ENSAM, ENSEM, EMI, EHTP, etc.)</p><br><br><p>Experience: 3 to 5 years;</p><br><br><p>Specific Skills</p><br><br><ul><li>Knowledge of machine parts (mechanical, electronic, electrical parts);</li><li>Technical knowledge of maintenance service types;</li><li>Reading plans/diagrams (machine, machine part, spare parts);</li><li>Clear and precise communication;</li><li>Ability to propose solutions for prospecting.</li></ul><p>Cross-functional Skills</p><br><br><ul><li>Anticipating changes and needs in maintenance purchasing in consultation with the maintenance team;</li><li>Rigor;</li><li>Priority management;</li><li>Proficiency in computer tools.</li></ul> <br><br> </div>
<p><b>Job Description</b></p><p>Process data from the client; Interpret events and determine their impact on the configuration; Interpret plans, their nomenclature, and their evolutions; Transcribe technical requirements and determine their impacts in the manufacturing file; Interpret a template and extract BOM (Bill Of Material) data and content; Detect and analyze template problems; Update various Method tracking: launch, DRs, BOM, etc.; Implement and monitor the action plan to put in place all necessary arrangements for manufacturing according to the requested specifications; Manage modifications and ensure their consideration at the requested application levels; Participate in the deployment of the energy management system by respecting energy consumption optimization instructions in my workstation; Report any energy waste and propose ideas for reducing consumption; Support production in understanding and implementing configuration events.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Holder of a technician diploma in a technical or industrial field;</li><li>2 years of experience in an industrial environment.</li></ul>
<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font><br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sofitel Tamuda Bay Beach & Spa is recruiting a </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Food & Beverage Director</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> . </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">
You will be responsible for overseeing all food and beverage operations at the hotel, ensuring excellent service, customer satisfaction, and departmental performance.</font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise all food outlets and F&B teams.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guarantee the quality of service and compliance with hotel standards.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D. To develop customer satisfaction and loyalty.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To manage the department's commercial and financial objectives.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor costs, ratios and performance indicators.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To supervise, support and develop teams.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure coordination with other hotel departments.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with hygiene, safety and quality standards.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the development of new gastronomic offers and experiences.</font></font></li> </ul> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Higher education in hotel/catering.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in a similar position within a high-end establishment.</font></font></li> <li>Leadership, sens commercial et orientation client.</li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent organizational and managerial skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French and English.</font></font></li> </ul>
<p>Process data received from the client; Interpret events and determine their impact on the configuration; Interpret plans, their nomenclature, and their evolutions; Transcribe technical requirements and determine their impacts in the manufacturing file; Interpret a template and extract BOM (Bill Of Material) data and content NOTA; Detect and analyze template problems; Update various Methods tracking: launch, DRs, BOM, . ; Implement and monitor the action plan to put in place all necessary arrangements for manufacturing according to the requested specifications; Manage modifications and ensure their consideration at the requested application levels; Participate in the deployment of the energy management system by respecting the energy consumption optimization instructions in my workstation; Report any act of energy waste and propose ideas for reducing consumption; Support production in understanding and carrying out configuration events.</p><p><strong>Desired Candidate Profile</strong></p><p>Holder of a technician diploma in a technical or industrial field; 2 years of experience in an industrial environment.</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Upon your arrival, you will join the Forvis Mazars Collaborative Team, a community of over 300 employees driven by a strong international dynamic, while working to support Forvis Mazars France. You will report to the Office Director and the Sales Administration Manager of Forvis Mazars France, in a stimulating and collaborative environment.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You play a central role in the smooth running of the business and work closely with numerous stakeholders: partners, assistants, and the finance and operations teams. Your role allows you to have a comprehensive view of the business and to directly contribute to the reliability and efficiency of our processes.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">After an integration and training phase alongside our local and French teams, we will invite you to take charge of your area through the following missions:</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">On a daily basis, you will monitor </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">pending invoices</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and ensure their smooth progress. You will communicate regularly with partners and assistants to track outstanding invoices, identify any potential roadblocks, and facilitate their resolution. You will also participate in monthly closing procedures, working with the relevant teams.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will also be involved in </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">accounts receivable management and amicable debt recovery</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> . In this capacity, you will monitor overdue receivables, prepare and distribute the necessary materials for follow-up, and support internal stakeholders in monitoring the actions to be taken. Your ability to manage issues over time and engage the right people will be essential to bringing cases to a successful resolution.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You also contribute to the </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">quality of the customer database</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , particularly by monitoring the relationships between groups and subgroups. Your rigor and analytical skills allow you to guarantee the reliability of information and contribute to the effective management of customer data.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Finally, because the sales administration department is constantly evolving, you will participate in the team's </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">continuous improvement projects</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> . You will contribute to the evolution of processes, identify areas for optimization, and formalize procedures and management rules. You are encouraged to be proactive and share your ideas to simplify and improve the reliability of our working methods. Company Description</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">With a degree at </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">the Bac+2 or Bac+5 level in management, finance, or accounting</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , you have initial successful experience in sales administration, accounts receivable, debt collection, or administrative and financial management. Experience gained in a service, consulting, or auditing environment will be a significant asset.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a strong grasp of the main mechanisms related to </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">invoicing and collections</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> and are comfortable with ERP systems and management tools. You have </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">excellent command of Excel and Microsoft 365 tools</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , and particularly enjoy data analysis and the production of reliable and relevant reports.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Beyond your technical skills, we are primarily looking for a </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">rigorous, organized</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , and reliable individual who enjoys understanding complex issues and driving progress. Your interpersonal skills and communication abilities allow you to collaborate effectively with a variety of stakeholders. Curious and proactive, you know how to take initiative, propose solutions, and raise concerns when you identify a risk or obstacle.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You also know when to ask for help and are committed to </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">progressively developing your autonomy and skills</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> . Your drive for continuous improvement and your ability to prioritize multiple tasks simultaneously will allow you to thrive in this role.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Purchasing Manager, the Operational Buyer is responsible for the execution of operational purchasing activities, the management of local suppliers, and compliance with Group, tax, and local legal requirements. The role involves providing effective and responsive purchasing solutions to meet the operational needs of multiple sites and areas of activity.</font></font></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></h3><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">General responsibilities of the position</font></font></h3><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></h4><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Operational purchasing</b></font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage end-to-end purchase requests from multiple sites, based on the level of urgency and operational priorities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Carry out indirect purchases across different categories such as IT equipment, office supplies, services, fleet management, office facilities and fittings, staff transport and temporary staffing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Initiate and manage local consultations, RFQs, tenders and sourcing activities when necessary, and collaborate with the Strategic Buyer on the same activities at WEMEA level for certain categories of global expenditure.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to put in order forms and ensure the follow-up of deliveries as well as the execution of services on all sites.</font></font></li></ul><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplier management</font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify, evaluate and negotiate with suppliers to optimize costs, deadlines and service conditions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage relationships with local suppliers to ensure their performance, quality and compliance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor supplier performance and escalate deviations, when necessary, to the Purchasing Excellence Coordinator.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain and optimize the supplier base and supplier panel.</font></font></li></ul><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></h4><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Rational operational coordination</b></font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate exchanges between internal stakeholders, suppliers, couriers/carriers and operational sites to ensure the proper execution of services and deliveries within deadlines.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure smooth communication between all stakeholders and handle urgent purchasing needs from start to finish.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Validate, when necessary, the proper execution of services with the operational or technical teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the monitoring of the execution of services performed by external resources and freelancers.</font></font></li></ul><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></h4><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Import management and customs formalities</b></font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage import flows in coordination with freight forwarders and customs brokers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up of customs clearance processes and associated documentation, including Free Zone and DUA procedures where applicable.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the proper application of Incoterms and compliance with import regulations.</font></font></li></ul><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></h4><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Reporting and administration</b></font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the verification of invoices and ensure coordination with accounts payable.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regarding payments, resolve the discrepancies with the relevant stakeholders.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare purchasing reports and monitor key KPIs with the Purchasing Excellence Coordinator: costs, performance, delivery times and compliance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide regular reporting to Purchasing Management regarding risks, discrepancies and performance levels.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac+3) in Business Administration, Supply Chain, Purchasing or equivalent field.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">4-6 years of experience in operational purchasing or supplier management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience required in a Free Zone environment as well as in import and customs clearance processes.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of local regulations regarding taxation, legal matters and procurement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong skills in negotiation and supplier management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple categories of operational purchases as well as urgent requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and stakeholder management skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong SD analytical and reporting capabilities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">High level of autonomy and ability to make decisions while respecting policies and procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and strong coordination skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of ERP and purchasing systems.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook and BI tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience with purchasing reporting and analysis tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of purchasing, logistics and contract management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Arabic: Native language</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French: Current</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">English: Fluent</font></font></li></ul>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : Position : <p>Your role is to ensure the commercial development and operation of the store you are in charge of to guarantee customer satisfaction and achieve the defined economic and commercial objectives.</p><br><br> <p>To do this, your areas of responsibility are:</p><br><br> <ul> <li>Recruitment, monitoring, and customer loyalty;</li> <li>Commercial promotion of the store;</li> <li>Merchandise management;</li> <li>Team management;</li> <li>Store asset management;</li> <li>Performance steering.</li> </ul> <br> <br> <br> <br> Required profile : Profile sought: <p>With a Bac+4/5 degree in business, you have proven experience of more than 8 years, ideally in modern retail, including 3 years in managing a profit center, during which you have developed the following skills:</p><br><br><ul> <li>Ability to conduct negotiations;</li> <li>Ability to steer the performance of the activity within your scope and monitor indicators;</li> <li>Ability to maintain relationships with authorities;</li> <li>Ability to manage your store's assets;</li> <li>Leadership, Interpersonal and communication skills, Analytical and synthesis skills, Interpersonal and communication skills, Teamwork; are the assets and key success factors for this position.</li> </ul><br> <br><br> </div>
APLS (Other Self-Service Products) Department Manager 1 | Salé, Rabat-Salé-Kénitra, Maroc (Morocco)
Other
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : Position: <ul> <li>Define and review the assortment structures for their product category,</li> <li>Develop product categories,</li> <li>Train and support store teams,</li> <li>Define and ensure the implementation of action plans to be rolled out by product category,</li> <li>Manage various projects in line with the defined commercial strategy.</li> </ul> <br> <br> <br> <br> Required profile : Profile sought:<p>With a <strong>2-3 year degree in Commerce/Distribution/Management,</strong> you have <strong>3 years or more of experience in the field,</strong> during which you have developed the following skills:</p><br><br><ul> <li> <p>Ability to develop a commercial development plan and a product offering</p><br><br> </li> <li> <p>Ability to analyze trends and assess the development potential of the product offering</p><br><br> </li> <li> <p>Ability to evaluate a product's offering and positioning</p><br><br> </li> <li> <p>Ability to propose modifications or adjustments to improve the assortment to optimize profitability</p><br><br> </li> <li> <p>Ability to prepare reports</p><br><br> </li> <li> <p>Ability to monitor performance (reporting) of the activity within their scope and track indicators</p><br><br> </li> </ul><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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Job : <p>Main tasks</p><br><br><p>Reporting to the General Management, your main responsibilities will be:</p><br><br><ul><li>Define and deploy the sales strategy across all distribution channels, with a particular focus on the traditional channel.</li><li>Manage sales growth, market coverage, and brand presence in the field.</li><li>Develop and optimize the distribution network and sales performance.</li><li>Manage direct distribution activities, from sales planning to field execution.</li><li>Define objectives by region, channel, and team, monitor performance, and implement necessary action plans.</li><li>Manage, structure, and develop the skills of a significant sales force, spread across several geographical areas.</li><li>Monitor sales indicators: turnover, volumes, digital and value distribution, sales productivity, coverage, and performance by area.</li><li>Work closely with the Marketing, Supply Chain, Finance, and Logistics teams to ensure the execution of the sales plan.</li><li>Participate in defining pricing policies, promotions, assortment, and sales conditions.</li></ul> <br> <br> Required profile : <p>Profile sought</p><br><br><ul><li>Higher education in Sales, Management, Marketing, or equivalent.</li><li>12 to 15 years minimum of professional experience, ideally gained in the agri-food / FMCG sector.</li><li>Significant and mandatory experience in the traditional channel.</li><li>Experience gained within a company with its own distribution structure and field sales force.</li><li>Proven experience in managing a large sales force, ideally organized by regions/areas.</li><li>Having previously held a National Sales Manager position or equivalent is essential.</li><li>Very good understanding of distribution issues, market coverage, and field sales execution.</li><li>Ability to manage national sales activities and support teams in achieving objectives.</li></ul><p>The position is for a senior sales professional, highly operational, with concrete knowledge of the realities of the traditional market and direct distribution models.</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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Company Description<p>LEONI is a global provider of products, solutions, and services for power distribution and connectivity in the automotive industry. The Group employs approximately 95,000 people across 23 countries and generated consolidated sales of approximately EUR 3.9 billion in 2025, excluding the former Automotive Cable Solutions division.</p><br><p>With a 74.9% ownership stake in LEONI, LUXSHARE is both the company’s majority shareholder and a strategic partner, actively supporting and enabling LEONI’s long-term growth and success while contributing to its strategic direction.</p><br><p>LEONI’s customer base spans leading global automotive OEMs, commercial vehicle manufacturers, and component suppliers. </p><br><p>Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<ul><li>Development of real estate projects. This includes the preparation of technical & economic feasibility studies (greenfield/brownfield), leading land purchases or lease negotiations, the development and definition of a project scope, as well as the preparation of board submissions in cooperation with internal and external project partners.</li><li>Independent leadership of national & international construction projects across all project phases, using appropriate project management methods acting as the responsible project manager and owner's representative.</li><li>Control, continuously optimize and ensure project objectives (budget, timelines, qualities) while ensuring the implementation of user requirements.</li><li>Support of the introduction of digital innovations in real estate project management</li><li>Performing technical due diligence as part of real estate transactions</li><li>Sharing responsibility for technical, economic and organizational construction consulting</li><li>Support in the development of strategies & guidelines within the scope of the function</li></ul><br><br>Qualifications and Experience<ul><li>Master’s degree in Real Estate Development, Architecture, Civil Engineering, Project/Construction Management or related field</li><li>Additional certifications in real estate economics, project management (e.g., PMP), or sustainability are a plus</li><li>7 –10 years of progressive experience in real estate development across the project life cycle, including concept design, feasibility analysis, financial modeling, and project execution/ project management</li><li>Strong track record of delivering projects on time, within budget, and aligned with strategic objectives</li><li>Expertise in site appraisal, selection and acquisition, , permitting, and regulatory compliance</li><li>Familiarity with sustainability standards (e.g., LEED, BREEAM) and green building practices</li><li>Fluent in Arabic and English (spoken and written, C1 level)</li></ul><br><br>Interested?Apply nowAll jobs<br><p>People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.<br>LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p><br><br> </div>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Capgemini</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong <strong>organizational dimension</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by a <strong>competitive component</strong> focused on performance and customer satisfaction, while a more moderate <strong>innovation dimension</strong> supports the continuous evolution of services and expertise.
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<br> Job : <p>Join a dynamic company in the <strong>IT</strong> sector as a <strong>Java/Vue.js Developer</strong>. Based in <strong>Casablanca</strong>, you will join a team passionate about innovation and eager to push technological boundaries. Your <strong>mission</strong> will be to actively participate in the design, development, and improvement of our cutting-edge software solutions.</p><br><br><p>Your main goals will be to deliver robust and efficient applications, ensure end-user satisfaction through code quality and user-friendly interfaces, and contribute to the architectural evolution of our platforms to anticipate future market needs. You will aim for technical excellence in all your achievements.</p><br><br><p>On a daily basis, your responsibilities will include:</p><br><br><ul><li>Designing and developing web applications using <strong>Java</strong> for the backend and <strong>Vue.js</strong> for the frontend.</li><li>Participating in the entire software development lifecycle, from specification to deployment.</li><li>Collaborating closely with product and design teams to translate business requirements into effective technical solutions.</li><li>Writing clean, maintainable, and efficient code, adhering to best development practices.</li><li>Setting up and maintaining unit and integration tests to ensure application reliability.</li><li>Diagnosing and correcting bugs in development, testing, and production environments.</li><li>Staying informed about the latest technological trends and proposing relevant improvements.</li><li>Contributing to the technical documentation of projects.</li></ul> <br> Required profile : <p>To be eligible for this position, a <strong>Master's degree (Bac +5) or higher</strong> is required, ideally in <strong>Computer Science</strong> or <strong>Electronics</strong>. This solid education will be the foundation of your technical expertise.</p><br><br><p>The company is looking for a profile with significant experience ranging from <strong>5 to 10 years</strong> in software development. Proven experience in implementing Java and Vue.js projects is highly appreciated.</p><br><br><p>The essential technical skills for this role include:</p><br><br><ul><li>In-depth mastery of the <strong>Java</strong> language and its ecosystem (Spring Boot, Hibernate, etc.).</li><li>Excellent knowledge of the <strong>Vue.js</strong> framework and its concepts.</li><li>Understanding of microservices architectures and RESTful APIs.</li><li>Experience with relational (SQL) and/or NoSQL databases.</li><li>Knowledge of version control tools like Git.</li><li>Familiarity with Agile methodologies (Scrum, Kanban).</li></ul><p>Beyond technical aspects, good interpersonal skills, strong teamwork, and the ability to solve complex problems will be major assets. If you are passionate about development and want to take on new challenges, don't wait any longer to apply!</p><br><br> <br><br> </div>
<p>This role is a Pacific Island based role in Fiji. Do you have a knack for orchestrating seamless Food & Beverage Operations, ensuring both the front and back of house are finely tuned? We are currently seeking a Food & Beverage Operations Manager to join our vibrant team. At Radisson Hotel Group we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. As the Food & Beverage Operations Manager , you bring a heightened level of expertise, a results-driven approach, and a genuine passion for elevating the dining experience to our dynamic F&B Team. Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, listening, resolving guest concerns with empathy, and delivering a positive and timely response to enquiries. Develops and implements food & beverage strategies aligned with RHG's mission, vision and values, ensuring outlets meet or exceed brand standards. Manages the food & beverage team, fostering a culture of growth, development and performance, and ensuring rosters, training and onboarding are completed in a timely manner. Responsible for the departmental budget, ensuring costs and inventory (including par levels, ordering and stock) are controlled and aligned with productivity and performance targets. Builds and maintains effective working relationships with food vendors, negotiating pricing and resolving disputes in partnership with Accounting. Delivers effective programmes that advance service standards, profitability and cost control, including menu development, pricing and regular reporting on revenue, costs and guest satisfaction scores. Communicates effectively with guests, management, employees and the regional office, promoting outlets through local advertising and public relations initiatives. Ensures adherence and compliance to all legislation, hotel policies and food safety requirements, where due diligence activities are planned, delivered and documented for internal and external audit.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in food & beverage service with excellent problem-solving capabilities. Excellent managerial skills with a hands-on approach and lead-by-example work style. Commitment to exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions, offering advice and recommendations. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experienced in using IT systems on various platforms. Strong communication skills</p>
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Maintaining Guest Services and Front Desk Goals</strong> </p>
<p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</p>
<p> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p> Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</p>
<p> Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</p>
<p> </p>
<p> <strong>Supporting Management of Front Desk Team</strong> </p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and building mutual trust, respect, and cooperation among team members.</p>
<p> Serving as a role model to demonstrate appropriate behaviors.</p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service </strong> </p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Responds to and handles guest problems and complaints.</p>
<p> Sets a positive example for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Observes service behaviors of employees and provides feedback to individuals.</p>
<p> Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</p>
<p> Ensures employees understand customer service expectations and parameters.</p>
<p> Interacts with guests to obtain feedback on product quality and service levels.</p>
<p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p>
<p> </p>
<p> <strong>Managing Projects and Policies</strong> </p>
<p> Implements the customer recognition/service program, communicating and ensuring the process.</p>
<p> Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</p>
<p> Supervises same day selling procedures to maximize room revenue and control property occupancy.</p>
<p> Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</p>
<p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p>
<p> </p>
<p> <strong>Supporting Human Resource Activities </strong> </p>
<p> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p>
<p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</p>
<p> Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</p>
<p> Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</p>
<p> Participates in employee progressive discipline procedures.</p>
<p> </p>
<p><br></p>
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