Speech And Language Therapist Jobs in Morocco
721 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>Reporting to the Personnel Administration department and in collaboration with our external partners, you will be responsible for managing HR and payroll administration (for approximately 700 employees), while ensuring compliance with current legislation.</p><br><br><p><br><u><strong>Payroll Management:</strong></u></p><br><br><ul><li>Collect, check, and enter variable data</li><li>Send data to the provider according to the defined schedule</li><li>Perform various checks, identify errors, and ensure corrections</li><li>Monitor monthly closings</li><li>Process salary advances</li><li>Prepare exit administrative documents</li></ul><p><u><strong>Personnel Administration (ADP):</strong></u></p><br><br><ul><li>Create and update employee files</li><li>Draft and manage all contractual documents: contracts, amendments, transfer agreements, certificates, various letters, work certificates, etc.</li><li>Ensure data entry and monitoring of HR spreadsheets</li><li>Enter absences in the software</li><li>Manage the administrative aspects of disciplinary procedures (warnings, dismissals, end of probation period)</li><li>Prepare disciplinary hearings and interactions with the Labor Inspectorate (sending sanctions).</li></ul><p><u><strong>Legal Watch and Reporting:</strong></u></p><br><br><ul><li>Monitor regulations related to social law and payroll</li><li>Contribute to improving HR processes and ensuring the reliability and confidentiality of data</li></ul> <br> <br> Required profile : <p><strong>With a Bachelor's degree (Bac+3) in Human Resources, you have significant and confirmed experience of at least 5 years in a similar role.</strong></p><br><br><p>The essential qualities for successfully carrying out these tasks will be: adaptability and organization, thoroughness and responsiveness, the ability to be proactive, to show initiative, to work within a team, good interpersonal skills, proficiency in office software, good knowledge of the Labor Code, discretion, and a sense of confidentiality. Finally, mastery of the French language (written/spoken) is mandatory.</p><br><br><p><u>Social and other benefits:</u></p><br><br><ul><li>Meal voucher bonus of 500 Dhs</li><li>Axa Mutual insurance (95% coverage)</li><li>Salary advance available after 3 months of employment</li><li>EID bonus</li><li>Salary progression based on achieving objectives</li><li>44-hour work week, Monday to Friday</li></ul><p>Do you want to advance your career in a dynamic environment that will value and develop your skills, and offer you the opportunity to gain autonomy and responsibility? Join us and apply!</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> <strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor in Telesales</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >As a Customer Sales Advisor, you will play a key role:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >By promoting our clients' products or services</font></font></strong><font dir="auto" ><font dir="auto" > : Identify and respond precisely to customer needs in order to offer them tailor-made solutions.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >By negotiating and building loyalty</font></font></strong><font dir="auto" ><font dir="auto" > : Transforming every interaction into an opportunity, closing sales and building lasting relationships.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Boosting collective performance</font></font></strong><font dir="auto" ><font dir="auto" > : Share your ideas and actively contribute to the continuous optimization of our processes.</font></font></p>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At </font></font><strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > , we value everyone's potential by offering tailor-made opportunities, with compensation adjusted to your experience, whether you are a motivated beginner or an expert in direct sales.</font></font></p>
<p><font dir="auto" ><font dir="auto" >Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >An attractive and personalized salary based on your level of experience:</font></font></strong> </p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >A package of </font></font><strong><font dir="auto" ><font dir="auto" >7100 DH</font></font></strong><font dir="auto" ><font dir="auto" > in the first month if you have proven experience in telesales.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >If you are a beginner, an </font></font><strong><font dir="auto" ><font dir="auto" >exceptional package of 4600 DH</font></font></strong><font dir="auto" ><font dir="auto" > is offered to you.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >In addition to your salary, you will benefit from exceptional bonuses:</font></font></strong> </p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Training is provided during the first month of integration.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Unlimited bonus based on achieving your goals.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >First special A d El Adha.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >Numerous additional advantages</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free medical consultations available 7 days a week for your whole family.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of teleworking after an integration period.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free access to our gyms and company crèches.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong><b><font dir="auto" ><font dir="auto" >Customer Advisor (M/F) - Technical Support - CANADIAN market - Agadir - French / English</font></font></b></p>
<p><font dir="auto" ><font dir="auto" >Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Technical Customer Advisor</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >As a Technical Customer Advisor, you will play a key role in:</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Responding accurately to customer requests in the Canadian market during the time slot of 2pm to 2am (local time).</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >R effectively solves technical problems: analysis of customer needs, identification of suitable solutions, and support in the resolution.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >D demonstrating advanced technical aptitude: use of tools and technologies to understand and solve complex situations.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we value our talent and offer unique benefits:</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Attractive remuneration with additional bonuses:</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >First special A d El Adha.</font></font></p>
</li>
</ul>
<li>
<p><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free access to our gym.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Transport provided for a safe journey to the workplace.</font></font></p>
</li>
</ul>
<li>
<p><font dir="auto" ><font dir="auto" >Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >A dynamic work environment with activities and gifts throughout the year.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >We are looking for talented individuals who:</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >They are perfectly fluent in French and English, both written and spoken. </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Available to work between 2 PM and 2 AM (local time)</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Possesses excellent communication skills: clarity, pedagogy, patience, with the ability to explain technical solutions simply </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Possesses good technical skills: understanding of digital tools and technical systems, with a curiosity to learn quickly </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >They are organized, autonomous, proactive, and capable of effectively managing priorities even under pressure.</font></font></p></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Telephone Sales Customer Consultant. </font></font></strong></p>
<p><font dir="auto" ><font dir="auto" >As a Telephone Sales Customer Consultant, you will have a key role:</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Promote our customers' products or services: Accurately identify customer needs and offer tailored solutions.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Negotiate and build loyalty: Turn every interaction into an opportunity, close sales and build lasting relationships.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Improve team performance: Share ideas and contribute to the continuous improvement of our processes.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we value everyone's potential, with tailored opportunities and compensation tailored to your experience, whether you're a motivated junior or an experienced direct sales professional.</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >An attractive and personalized salary based on your level of experience</font></font></p>
</li>
</ul>
<p><font dir="auto" ><font dir="auto" >In addition to your fixed salary, you will benefit from exceptional bonuses:</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Paid training starting from the first month.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Unlimited bonuses based on achieving goals.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and performance-related incentives.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Special bonus for the A d El Adha.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >Numerous additional benefits:</font></font></strong> </p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Affordable health insurance and pension fund after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free telemedicine consultations 7 days a week for the whole family.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of smart working after the integration period.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free access to company gyms and agreements with nursery schools.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Continuous training to develop your skills and acquire new knowledge related to the role.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >A dynamic work environment:</font></font></strong> </p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Themed entertainment and gifts throughout the year to strengthen team spirit.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></strong> <br><font dir="auto" ><font dir="auto" > We are looking for talents who:</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >They speak perfect Italian, both written and spoken. Knowledge of French is an appreciated plus. </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >They have excellent communication skills, are organized, autonomous and proactive. </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >They are familiar with digital tools and are naturally curious about adopting new technologies. </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >They approach challenges with enthusiasm and are passionate about customer satisfaction. </font></font></p>
</li>
</ul>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p>
<p><font dir="auto" ><font dir="auto" >Join a team that turns every call into an opportunity! </font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Who are we ?</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Service Advisor</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >As a Customer Service Advisor, you will play a key role in:</font></font></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Responding to customer needs: Ensuring quality service by answering questions via phone, email or chat.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Problem-solving: Identify and address requests or complaints to ensure customer satisfaction.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Building customer loyalty: Providing personalized solutions to strengthen customer trust and loyalty.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.</font></font></li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >An attractive salary with additional bonuses:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Language bonus dedicated to our multilingual Game-Changers.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and motivating performance bonuses.</font></font></li>
<li><font dir="auto" ><font dir="auto" >First special A d El Adha.</font></font></li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Advantageous health insurance and supplementary retirement benefits after one year.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of teleworking after an integration period.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Free access to our gym.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Transport assur allowing you to travel to your workplace safely and without logistical constraints.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >A dynamic work environment:</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Themed activities and gifts throughout the year to strengthen team spirit.</font></font></li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >We are looking for talented individuals who:</font></font></p>
<ul>
<li><font dir="auto" ><font dir="auto" >They are perfectly fluent in French, both written and spoken. </font></font></li>
<li><font dir="auto" ><font dir="auto" >They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </font></font></li>
<li><font dir="auto" ><font dir="auto" >They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </font></font></li>
<li><font dir="auto" ><font dir="auto" >Rel vent les d défis avec enthusiasm et sont passionate s à la satisfaction de client.</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> <strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor in Telesales</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >As a Customer Sales Advisor, you will play a key role:</font></font></p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >By promoting our clients' products or services:</font></font></strong><font dir="auto" ><font dir="auto" > Identify and respond precisely to client needs in order to offer them tailored solutions. </font></font><br> <strong><font dir="auto" ><font dir="auto" >By negotiating and building loyalty:</font></font></strong><font dir="auto" ><font dir="auto" > Transform every interaction into an opportunity, close sales, and build lasting relationships. </font></font><br> <strong><font dir="auto" ><font dir="auto" >By boosting collective performance:</font></font></strong><font dir="auto" ><font dir="auto" > Share your ideas and actively contribute to the continuous optimization of our processes.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >At </font></font><strong><font dir="auto" ><font dir="auto" >Concentrix,</font></font></strong><font dir="auto" ><font dir="auto" > we value the potential of each individual by offering tailor-made opportunities, with compensation adjusted to your experience, whether you are a motivated beginner or an expert in direct sales.</font></font></p>
<p> <br><font dir="auto" ><font dir="auto" >Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >An attractive and personalized compensation package based on your experience level:</font></font></strong> <br><font dir="auto" ><font dir="auto" > A package of 7100 DH from the first month if you have proven experience in telesales. </font></font><br><font dir="auto" ><font dir="auto" > If you are a beginner, </font></font><strong><font dir="auto" ><font dir="auto" >an exceptional package of 4600 DH is offered.</font></font></strong> </p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >In addition to your salary, you will benefit from exceptional bonuses:</font></font></strong> </p>
<p> <br><font dir="auto" ><font dir="auto" > Paid training during the first month of integration. </font></font><br><font dir="auto" ><font dir="auto" > Unlimited bonus based on achieving your objectives. </font></font><br><font dir="auto" ><font dir="auto" > Dedicated language bonus for our multilingual Game-Changers. </font></font><br><font dir="auto" ><font dir="auto" > Regularity bonus from month 12 and motivating performance bonuses. Special </font></font><br><font dir="auto" ><font dir="auto" > bonus for Al Adha. </font></font><br> <br> <strong><font dir="auto" ><font dir="auto" >Numerous additional benefits:</font></font></strong> </p>
<p> <br><font dir="auto" ><font dir="auto" > Comprehensive health insurance and supplementary retirement plan after one year. </font></font><br><font dir="auto" ><font dir="auto" > Free telemedicine consultations available 7 days a week for your entire family. </font></font><br><font dir="auto" ><font dir="auto" > Flexible hours with the possibility of remote work after an integration period. </font></font><br><font dir="auto" ><font dir="auto" > Free access to our gyms and company-run childcare facilities. </font></font><br><font dir="auto" ><font dir="auto" > Ongoing training to develop your skills and acquire new knowledge relevant to the position.</font></font></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>POSITION SUMMARY</b> Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>PREFERRED QUALIFICATIONS</h2>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role.
</p><br><br>
<br> Job : <p>Join our team in Rabat! As a member of the Order to Cash team at our IT Information Technology company, you will play a crucial role in ensuring the smooth processing of orders and cash transactions. Your attention to detail and commitment to accuracy will directly impact our operations and customer satisfaction.</p><br><br><p><u><strong>Job purpose</strong></u></p><br><br><p>As member of Order to Cash department, the position holder will actively participate in Account receivables activities aiming to ensure efficient and effective process of:</p><br><br><ul><li>Contract set up reflecting the correct and agreed contract attributes</li><li>Proper customer identification</li><li>Accurate billing activity</li><li>Dispute management and Customer care</li></ul><p>The position holder main tasks & activities will be in the area of Customer care, as Order-to-cash processes are very interdependent, proper and accurate actions and follow ups will have an impact in all the above-mentioned areas.</p><br><br><p><u><strong>General requirements</strong></u></p><br><br><ul><li>Follow closely managers work guidance, assignments & priorities set for the position holder and/or for the entire team</li><li>Attend meetings and discussions organized by team leader and/or OTC management</li><li>Participate in training organized or assigned by Team Leaders and OTC managers - attend the training sessions in person or in a virtual environment, actively participate in it, submit feedback as appropriate and successfully pass all assessments organized after the training sessions.</li><li>Deliver trainings to:</li></ul><ol><li>New team members to explain and demonstrate the daily activities performed by the position holder</li><li>Ongoing training sessions aiming best practice sharing and process gaps filling</li></ol><ul><li>Create and update process documentation on the processes, activities and tasks performed by the position holder, proactively or upon management assignment and in line with the internal process documents creation policy and practices</li><li>Ensure proper backup coverage for other team members in case of absence or holidays. In order to secure business continuance, the Team leader and/or manager should ensure in advance training on activities that are not part of the position holder responsibilities</li><li>Work on own initiative, autonomously and without constant supervision</li><li>Respect working schedules organized and communicated by management team</li><li>Provide audit evidence for quality, control and compliance purposes</li><li>Escalate in a timely manner all operational, administrative, organizational or other issues to Team leader and manager.</li><li>Proficiency in French and good command English. Proper language usage in internal and external communication, in local language, English or the working language(s) required for the position. Independent work to improve language skills where needed and upon justified feedback provided.</li><li>Computer literacy in MS office and customized ERP system. Ability to ensure link and follow up in multi-tools & system environment. Autonomous focus is required in case of gaps in the tools & systems knowledge</li><li>Ensure compliance to all business controls, quality, security and organizational policies properly communicated by the employer.</li><li>Contribute in process optimization/improvement initiatives</li><li>Comply to Company and Client behavior and ethics guidelines as per internal policies, communications and trainings delivered</li><li>Demonstrate resilience under pressure and ability to quickly adapt to unforeseen work demands</li><li>Analytical skills and focus on the details.</li><li>Excellent numerical skills</li><li>Proactive approach towards internal communication - requirement</li><li>Collaborate with colleagues within the team on complex cases, support other team members in case of urgent matters or backlog situations</li></ul><p><u><strong>Role specific requirement :</strong></u></p><br><br><ul><li><strong><u>Query management </u></strong></li><li>Manage the resolution of Partner/ Customer queries received in mailbox, Query Management System, CVG within corporate guidelines and procedures.</li><li>Demonstrate the ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction, but also make Partners/Customers feel valued</li><li>Maintain full coverage of the assigned SRs using various communication methods (mailbox, query management system, outbound/inbound calls)</li><li>Permanent account management, analysis on received requests and strategy application to ensure all requests are handled as per their importance, priority and SLA.</li><li>Ensure track of received requests in the systems where applicable</li><li>Ensure proper follow up of the requests till resolution of the issue</li><li>Ensure all approvals as per the established Approval matrix are gathered before cancellation of a billing item in the ERP systems.</li><li>Ensure all contract changes/ meter readings update are properly documented and executed in the ERP systems as per the established processes.</li><li>Ensure a feedback is provided to Partner/ Customer about all received requests</li><li>If applicable initiate refund requests upon customer's request or after dispute resolution, as per the established process and internal controls</li><li>Perform all ad hoc query activities on accurate and timely manner</li><li>Ensure Partner compliance with Portal functionality where available</li></ul> <br> Required profile : <p><strong><u>Success criteria for the role</u></strong></p><br><br><ul><li>Timely tasks/activity completion</li><li>High Quality ensured in the performed activities and tasks assessed as part of quality checks performed by the management team</li><li>Consistent achievement of Team and/or individual operational targets communicated by management team. Properly documented gap analysis in case of misses.</li><li>Self-motivated and willing to learn new skills</li><li>Ability to work on own initiative</li><li>Ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction, but also make Partners/Customers feel valued</li><li>Strong organisational skills</li><li>Collaborate and communicate effectively with all levels and departments involved in the proces</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
</p><br><br>
<br> Job : <p>We are recruiting for our client, a hotel in Casablanca, a <strong>Spa Receptionist</strong>.</p><br><br><p><u><strong>Main tasks:</strong></u></p><br><br><ul><li>To welcome spa clients in person and by phone.</li><li>To manage bookings, cancellations, and treatment schedules.</li><li>To inform clients about the spa's services, offers, and products.</li><li>To handle billing and payment operations.</li><li>To ensure client satisfaction and loyalty.</li><li>To coordinate with spa teams to ensure smooth and quality service.</li><li>To maintain a welcoming reception area that meets the establishment's standards.</li></ul> <br> Required profile : <ul><li>Training in hospitality, tourism, reception, or a similar field.</li><li>Previous experience in a reception role, ideally in a spa, hotel, or wellness center.</li><li>Excellent presentation and customer service skills.</li><li>Proficiency in French and English; any other language is a plus.</li><li>Good command of computer tools.</li><li>Organizational skills, rigor, and discretion.</li><li>Dynamism, courtesy, and team spirit.</li></ul> <br><br> </div>
<p>Position Overview Ladgov Corporation is seeking a detail-oriented and proactive Business Development Associate to support our federal contracting operations. The selected candidate will play a key role in identifying opportunities, preparing proposals, conducting market research, and supporting the full lifecycle of business development activities. Key Responsibilities Conduct market research to identify relevant federal, state, and local contracting opportunities. Analyze documents and extract key requirements. Support proposal development, including drafting technical narratives and assembling submission packages. Perform pricing analysis based on labor, materials, and scope requirements. Source qualified vendors, subcontractors, and suppliers. Manage and maintain opportunity pipelines and internal tracking systems. Perform accurate data entry and maintain records of projects, submissions, and outcomes. Prepare and submit offers through the required portals. Coordinate with internal teams to ensure compliance with the requirements and deadlines. Assist with post-submission follow-ups and documentation.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in English Studies, Business Administration, Management, Finance, or related fields.</li><li>Strong command of the English language (written and verbal).</li><li>Excellent writing, editing, and communication skills.</li><li>Strong analytical and organizational abilities.</li><li>Ability to manage multiple deadlines and priorities.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li><li>Ability to work independently and as part of a team.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Join TERAO Asia, a sustainable building engineering consulting firm, and participate in commercial development in a rapidly growing region (China, Vietnam, Thailand, Singapore, Malaysia)! Your missions: Prospect: identify targets, decision-makers, and generate new opportunities Build client relationships: discovery meetings, networking, industry events Develop proposals with technical teams, and support strategic dossiers Structure our CRM: data, pipeline, commercial reporting Explore new markets: mini-sector studies, competitive intelligence Contribute to marketing: social networks, commercial materials, event identification</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You are our future VIE Project Manager if: You have previous experience in B2B business development. You have experience in Asia (VIE, long internship, expatriate): a real plus. Fluent English; Mandarin or other regional language appreciated. You are passionate about sustainable development and ready to invest in meaningful projects. Proficient in Excel & CRM tools. Autonomous, organized, curious, comfortable in a multicultural environment. A real appetite for sustainability and sustainable building. You meet the legal eligibility requirements for VIE contracts: Be under 29 years old. Be a citizen of the EU or the European Economic Area. Be available for 12 to 24 months. Never have had a VIE contract. Come learn, contribute, and drive the building sector towards a low-carbon future! All our positions are open to people with disabilities.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>WHAT WILL YOU DO?</b></p><p>Prepare and enter detailed price offers into our system, ensuring accuracy and completeness. Verify and correct orders to maintain streamlined processes and efficient operations. Engage in effective communication with our product managers and customers, providing prompt and helpful assistance. Embrace continuous learning and professional development by actively participating in IT training programs. - creating quotes for our clients, based on quotes received from vendors or in response to client requests communicating and coordinating with the Italian team that manages the brands (vendors) assigned to them communicating with vendors and resellers (our clients) via email and/or phone; use company tools (Salesforce, AX, Outlook, ARM, etc.) accurately</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluent in English (B2/C1) language, enabling effective communication with international clients and business partners.</li><li>Strong written and verbal communication skills, capable of clearly conveying information through various channels.</li><li>Detail-oriented mindset to ensure meticulousness in handling offers and orders.</li><li>A proactive and enthusiastic learner, eager to acquire new skills and adapt to evolving industry trends.</li><li>Become self-sufficient in their tasks work proactively and accurately collaborate with their teams in Italy and within the inside sales team in Casablanca</li><li>knowledge of Italian and English is required too</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p><b>Your mission as a Customer Advisor:</b></p><p>Your main role will be to be our clients' privileged contact person. You will be responsible for:</p><ul><li>Assisting prospects and clients in solving problems or providing information.</li><li>Actively contributing to promoting our brand image and developing customer satisfaction.</li><li>Effectively managing complaints.</li><li>Being an ambassador for customer satisfaction!</li></ul><p>By what means?</p><p>Incoming calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!</p><p>What we offer you:</p><p>At Concentrix, we prioritize the recognition of our talents. Here are the unique benefits we offer to acknowledge your contribution:</p><ul><li><b>Remuneration and benefits:</b><ul><li>Language bonus for multilingual profiles</li><li>Performance bonuses</li><li>Regularity bonus from the 12th month</li><li>Special Eid al-Adha bonus</li><li>Flexible hours with the possibility of remote work after integration</li><li>Free access to the gym</li><li>Transport provided</li></ul></li><li><b>Social benefits:</b><ul><li>Advantageous health insurance + CNSS/AMO</li><li>Complementary retirement after one year</li></ul></li><li><b>Optimal working conditions:</b><ul><li>Initial and continuous training.</li><li>A work environment that values quality of life at work.</li><li>Professional development opportunities.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">We are looking for talents who possess:</p><ul><li>Perfect command of French, both written and spoken.</li><li>Excellent communication skills, organized, autonomous, and adopt a positive attitude.</li><li>Proficiency in digital tools and a natural curiosity for adopting new technologies.</li></ul><p></p></section>
<p>KEY DIMENSIONS: SCOPE & SCALE The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><p>Customer Strategic Focus: Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction. Customer Persona Development: Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments. Customer Journey Mapping: Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value Customer Engagement Plan: Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships Go-to-Market Channel Assessment & Choices: Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach Call Plan by Channel: Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates Glocal Context Elaboration: Articulate a glocal strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</p><p>ROLE RESPONSIBILITIES Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a Customer First philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty. Customer Engagement Strategy: Develop and implement a comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction Design customer journeys: Ensure the personalization of customer interactions & content across channels Analyze touchpoints across the customer journey: Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement Content Strategy Plan: Develop the adapted content, on a glocal manner, in respect of the regulatory frame & in coordination with the dedicated partner functions (medical, regulatory...) Collaboration with Brand Leads: Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives Omni-Channel Engagement: Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are. Map out the entire customer journey, identifying touchpoints across various channels. Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience. Customer Insight and Analysis: Collect customer feedback and insights to identify areas for improvement Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations Cross-Functional Leadership: Lead the customer engagement with a strong Customer First ethos, empowering team members to innovate and excel in their engagement initiatives Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively Work in Agile when possible with the transversal team when possible, with an innovation mindset</p><p>MAIN REQUIREMENTS Education Background: Minimum Bachelor s degree in Marketing, Business Administration, or any related field Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry s regulatory environment, market dynamics and customer engagement Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support. Strong expertise in Omnichannel and Channel mix Knowledge and experience of innovative methodologies such as scrum, lean start up , nudge and design thinking. Out of the box thinker, always searching for new opportunities Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills Role model of PTW behaviours</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum Bachelor's degree in Marketing, Business Administration, or any related field.</li><li>Deep understanding of the pharmaceutical industry's regulatory environment, market dynamics, and customer engagement.</li><li>Understanding of HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey.</li><li>Strong expertise in Omnichannel and Channel mix.</li><li>Knowledge and experience of innovative methodologies such as scrum, lean startup, nudge, and design thinking.</li><li>Out-of-the-box thinker, always searching for new opportunities.</li><li>Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies.</li><li>Fluent in the primary language(s) of the country or countries of operation, with strong communication skills.</li><li>Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty.</li><li>Proven experience in leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector.</li><li>Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics.</li><li>Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment.</li><li>Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry.</li><li>Ability to leverage insights and data to develop and execute effective customer engagement strategies.</li><li>Demonstrated ability to lead by example, fostering a Customer First culture within the team and across the organization.</li><li>A deep commitment to understanding and prioritizing the customer's needs and preferences.</li><li>Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers.</li><li>Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignment between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as Agile.</li><li>Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication.</li></ul>
<p>As a QA Engineer, you will work within an agile team composed of 6 testers, a Product Owner, a Scrum Master, and a QA Lead. You will contribute to the validation and continuous improvement of solutions, ensuring a high level of quality. You will be involved in strategic projects, including the development and redesign of the MBIS application.</p><p><strong>Key Missions</strong></p><ul><li>Analyze user stories and their acceptance criteria to ensure complete functional coverage.</li><li>Write BDD test scenarios (Gherkin).</li><li>Define and implement the test automation strategy.</li><li>Develop, execute, and maintain automated tests (Cucumber, Selenium, or Playwright).</li><li>Implement Step Definitions and ensure the robustness of the test framework.</li><li>Perform API testing (Postman).</li><li>Execute and monitor regression test campaigns.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Technical Skills:</strong></p><ul><li>Master s degree (Bac+5) in Computer Science or equivalent.</li><li>Minimum 5 years of experience in software testing.</li><li>Proficiency with Jira, Xray, and Confluence.</li><li>Experience in BDD with Gherkin scenario writing.</li><li>Strong knowledge of Cucumber.</li><li>Good command of a programming language (Java or JavaScript).</li><li>Web test automation using Selenium or Playwright.</li><li>Proficiency with Git.</li><li>Basic knowledge of SQL.</li><li>Solid understanding of Agile/Scrum methodologies.</li><li>Experience in test automation and strong Java skills would be highly appreciated.</li></ul><p><strong>Languages:</strong></p><ul><li>French : Fluent.</li><li>English: Working proficiency.</li></ul><p><strong>Soft Skills:</strong></p><ul><li>Team spirit and strong communication skills.</li><li>Adaptability and organizational skills.</li><li>Analytical mindset and attention to detail.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <ol><li>Join our renowned educational institution, based in <strong>Oujda</strong>, as a <strong>Preschool Educator</strong>. This opportunity will allow you to use your passion for education within a dynamic and committed team dedicated to the development of young minds.</li></ol><p>Actively contribute to the linguistic and cultural awakening of children through fun and educational extracurricular activities in French. Foster a stimulating and caring learning environment where each child feels encouraged to explore and express themselves in French.</p><br><br><p>Lead workshops and educational games focused on French for children. Prepare and implement various activities (nursery rhymes, stories, role-playing, crafts) related to the French language. Ensure individualized monitoring of each child's participation and progress. Communicate regularly with parents about the progress of activities and their children's development.</p><br><br> <br> <br> Required profile : <p>Your academic background includes a degree at <strong>Bac +3</strong> level.</p><br><br><p>Your professional experience in teaching, extracurricular activities, or a similar role has allowed you to develop expertise in group management and the creation of engaging activities.</p><br><br><ul><li>Proven skills in animation and pedagogy for children.</li><li>Ability to design and lead fun and educational activities suitable for the children's age.</li><li>Organizational skills, creativity, and dynamism.</li><li>Interpersonal skills and ability to build trust with children and their families.</li><li>Patience, kindness, and contagious enthusiasm.</li></ul><p>If you share our commitment to educational excellence and are motivated by this challenge, do not hesitate to apply.</p><br><br> <br><br> </div>
<p>Position: Asset Associate Job Description: About US: Join our dynamic Asset Associate team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you! As part of our company s growth, ARROW Morocco is strengthening its teams and is looking for an Asset Associate, We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. What You ll Be Doing at Arrow? As an Asset Associate, your role will be diverse and essential to our operations. In this back-office role, you will support our customer-facing, Sales and Customer Service colleagues, allowing them to focus on selling and servicing our customers. Your responsibilities will include: Stock Returns / parts analysis. IPV s. RDR s. Expediting. Upload / data maintenance of Confirm Dates. Investigating Inventory Liability. Lead Time updates / Management. BL reconciliation Action file from Infosys. Clean up Past Due PO s > XXX Days. Supply responsibility for small / non-franchised Suppliers.</p><p><strong>Desired Candidate Profile</strong></p><p>English on min B2 level (both spoken and written), additional language is an asset. Good knowledge of MS Office, Excel is a plus. Customer Service, Order Management or Sales experience. Accountability. Communication and coordination skills. Customer-oriented attitude. Team player.</p>
<p>Answers phone & chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Ensure wake up requests are accurately recorded and delivered without fail. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. Accepts and delivers wake-up calls, messages in a timely manner. Complete the guests' profiles Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Previous luxury hotel experience preferred. Must have excellent customer service and guest contact skills. Candidates must have a degree in hospitality, or similar. Strong communication skills - both written and oral - are required in English, French, and Arabic. Additional language preferred. You must possess the ability to cope with stress and to work in a high volume operation. You must also be able to multi-task and complete tasks by established deadlines.</p>
<p>The People and Culture Operations Officer is responsible for ensuring the smooth running of various HR activities within the company. They act as a generalist, intervening in HR administration, payroll, recruitment, training, general services, internal communication, and employee well-being. They also ensure interim coverage for the HR team in case of absence.</p><p>Ensure administrative management of personnel (contracts, files, absences, HR follow-up)</p><p>Manage the recruitment process, from job posting to onboarding new employees</p><p>Support managers and teams in daily HR matters</p><p>Organize and follow up on employee onboarding and offboarding</p><p>Contribute to skills development through training</p><p>Participate in the preparation and follow-up of variable payroll elements</p><p>Track HR indicators (turnover, absenteeism, etc.) and produce reports</p><p>Ensure compliance with labor law and internal procedures</p><p>Participate in the management of social relations and simple disciplinary situations</p><p>Implement actions promoting employee engagement and well-being</p><p>Promote and foster the company culture within the establishment</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Service-oriented and discreet</li><li>Excellent interpersonal skills</li><li>Organized and rigorous</li><li>Responsive and adaptable (dynamic environment)</li><li>Team spirit</li><li>Bachelor's degree (Bac +3) or Master's degree (Bac +5) in Human Resources, Management, or equivalent</li><li>2-5 years of HR experience, ideally in hospitality or the service sector</li><li>Proficiency in French and English (another language is a plus)</li><li>Variable hours depending on hotel activity</li><li>Occasional availability in the evening / weekend</li><li>Demanding and multicultural environment</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Who are we? </font></font></strong></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Technical Customer Advisor</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a Technical Customer Advisor, you will play a key role in:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to customer requests accurately</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resolving technical problems effectively</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : Analyzing customer needs, identifying suitable solutions and guiding users in resolving their problems.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D demonstrating advanced technical aptitude</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : Use your skills to understand and solve complex situations, while adopting the tools and technologies available.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive salary with additional bonuses</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha.</font></font></p>
</li>
</ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional employee benefits</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible hours with the possibility of teleworking after an integration period.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to our gym.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assur allowing you to travel to your workplace safely and without logistical constraints.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p></li></ul></ul></div></section>