Speech And Language Therapist Jobs in Morocco
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<span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>
<p>bout the Platform</p><p>Project: Morocco Steady-State Operations</p><p>Environment: Government-grade, on-premises bare-metal infrastructure. Three security-zone Kubernetes clusters (DMZ, Core, Red Zone) underpinned by a Fortinet security fabric (FortiGate 901G HA pair, FortiSwitch, FortiManager, FortiPAM, FortiWeb WAF, FortiADC, FortiAnalyzer) and Dell PowerEdge R670 compute nodes with Ceph distributed storage. Backup is delivered via Dell PowerProtect.</p><p>Operations model: The platform has been deployed and accepted. These roles cover Day 2 steady-state operations — monitoring, incident response, change management, backup validation, and continuous improvement. No deployment or project delivery responsibilities.</p><p>Role Overview</p><p>The Infrastructure & Platform Operations Engineer is the primary Day 2 owner of the compute, Kubernetes, storage, and backup layer of the platform. You maintain cluster health, respond to node and workload incidents, manage the backup and recovery lifecycle, and ensure the observability pipeline is accurate and actionable.</p><p>You work alongside the Network & Security Operations Engineer, who owns the Fortinet fabric. Together, the two roles provide full-stack operational coverage. When a platform incident has a network/security dimension — for example, a pod failing to reach an external endpoint — you collaborate across the boundary and escalate correctly.</p><p>Day-to-Day Responsibilities</p><p>Kubernetes Cluster Operations</p><ul><li><p>Monitor health of all three Kubernetes clusters (DMZ, Core, Red Zone): node readiness, control plane component status, etcd health, and API server responsiveness.</p></li><li><p>Investigate and resolve pod scheduling failures, CrashLoopBackOff events, OOMKill incidents, and persistent volume claim binding issues.</p></li><li><p>Manage node maintenance: cordon, drain, perform maintenance (firmware, OS patch, hardware swap), and return nodes to service.</p></li><li><p>Monitor and enforce namespace resource quotas, limit ranges, and network policy posture — flag and remediate any drift from the accepted baseline.</p></li><li><p>Manage RBAC: onboard/offboard cluster users and service accounts, review permissions quarterly, maintain least-privilege posture.</p></li><li><p>Renew and rotate Kubernetes cluster certificates, ingress TLS certificates, and any expiring secrets before expiry.</p></li><li><p>Coordinate with the application team on deployment readiness: validate ingress routing, service endpoints, and resource availability before application releases.</p></li></ul><p>Ceph Storage Operations</p><ul><li><p>Monitor Ceph cluster health dashboard daily: OSD status, PG states, replication factor compliance, and capacity utilisation against defined thresholds.</p></li><li><p>Respond to OSD failure alerts: investigate disk health (SMART data), replace failed OSDs, and monitor rebalancing to completion before any second failure.</p></li><li><p>Monitor Ceph pool capacity and raise alerts when utilisation exceeds planned thresholds — coordinate capacity planning reviews with the client.</p></li><li><p>Validate PVC provisioning for new workloads: confirm correct pool assignment, access mode, and reclaim policy.</p></li></ul><p>Dell Compute & Node Operations</p><ul><li><p>Monitor Dell PowerEdge R670 nodes via iDRAC: hardware alerts (PSU, DIMM, NIC, disk, thermal), BIOS event logs, and remote console readiness.</p></li><li><p>Manage firmware lifecycle: track available BIOS, iDRAC, NIC, and PERC firmware updates; schedule and apply via approved maintenance windows.</p></li><li><p>Maintain Linux OS baseline on all Kubernetes nodes: security patches, kernel updates, containerd and kubelet version alignment with the cluster compatibility matrix.</p></li><li><p>Maintain hardware inventory register: track serial numbers, firmware versions, and warranty status per node.</p></li></ul><p>Backup & Recovery Operations</p><ul><li><p>Monitor Dell PowerProtect backup jobs daily: confirm job completion, investigate and remediate failures, and maintain the backup success rate SLA.</p></li><li><p>Execute and document periodic restore tests (minimum quarterly): restore at least one VM and one data scenario, record restore time, verify data integrity.</p></li><li><p>Manage backup policy changes through change control: scope adjustments, retention updates, and schedule changes.</p></li><li><p>Maintain the restore runbook with current, tested procedures — update after every restore test.</p></li></ul><p>Observability & Alerting</p><ul><li><p>Maintain the observability pipeline: ensure log collection, metrics scraping, and alerting are functioning across all nodes and clusters.</p></li><li><p>Triage platform-level alerts: distinguish noise from genuine incidents, tune alerting thresholds, and escalate per the defined severity model.</p></li><li><p>Produce weekly platform health summaries: cluster utilisation, backup status, storage capacity, and outstanding incidents.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Must-Have Requirements</p><ul><li><p>Kubernetes operations experience in a production environment: node management, workload troubleshooting, RBAC, PVC/storage, certificate rotation. CKA required.</p></li><li><p>Linux systems administration: OS patching, kernel management, systemd, journald, process and disk troubleshooting.</p></li><li><p>Ceph or comparable distributed storage operations: OSD monitoring, failure response, capacity management.</p></li><li><p>Backup platform operations (Dell PowerProtect, Veeam, or equivalent): job monitoring, failure remediation, restore testing and evidence production.</p></li><li><p>Bare-metal server operations: iDRAC or iLO monitoring, firmware management, hardware fault response.</p></li><li><p>Observability tooling: experience with Prometheus, Grafana, Loki, or equivalent for cluster-level monitoring.</p></li><li><p>On-site availability in Morocco on a permanent or long-term basis.</p></li></ul><p>Good-to-Have</p><ul><li><p>CKS (Certified Kubernetes Security Specialist) — strongly preferred given the government security classification of the platform.</p></li><li><p>Dell PowerEdge-specific experience (PowerEdge R670 or R-series equivalent, iDRAC 9/10, OMSA).</p></li><li><p>Dell PowerProtect-specific experience vs generic backup platform knowledge.</p></li><li><p>Kubernetes upgrade experience: minor version upgrades of control plane and worker nodes on a live cluster.</p></li><li><p>Familiarity with Fortinet/network layer concepts (enough to collaborate on cross-domain incidents with the Network & Security Ops Engineer).</p></li><li><p>French or Arabic language capability.</p></li></ul>
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Job : <p>Under the authority of the Executive Director, <strong>the Administrative, Financial, and Operations Director</strong> is responsible for the <strong>administrative, financial, accounting, and legal management of the Permanent Secretariat of the African Capitals of Culture.</strong></p><br><br><p>They ensure the proper management of the organization's resources, the reliability of administrative and financial procedures, and the compliance of operations with the requirements of institutional and financial partners.</p><br><br><p>In a context of developing a pan-African cultural cooperation organization, they support the structuring of the Secretariat and ensure the financial management of all the institution's activities, whether it be the functioning of the Secretariat, cooperation programs, the editions of the African Capitals of Culture, or events organized by the Secretariat.</p><br><br><ul><li>the accounting and financial management of the Secretariat;</li><li>the preparation and monitoring of the annual operating budget;</li><li>the preparation, monitoring, and control of budgets for programs, projects, and editions;</li><li>the administrative and financial management of grants, funding agreements, sponsorships, partnerships, and institutional funding;</li><li>the financial monitoring of projects funded by national and international donors;</li><li>the preparation of budgets for responses to calls for proposals;</li><li>the financial management of events organized by the Secretariat;</li><li>the production of financial reports for partners and donors;</li><li>the implementation of management control, budget monitoring, and steering tools;</li><li>the structuring of administrative and financial procedures for a rapidly growing institution.</li></ul><p><strong>Financial, Accounting, and Administrative Management of the Secretariat</strong></p><br><br><p>The Administrative, Financial, and Operations Director is responsible for the overall financial management of the Permanent Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>the preparation and monitoring of the annual operating budget;</li><li>the supervision of general and analytical accounting;</li><li>treasury management;</li><li>the preparation of accounting closings;</li><li>the production of financial statements;</li><li>the implementation of management control tools;</li><li>the monitoring of financial indicators;</li><li>the preparation of decision-making dashboards;</li><li>the preparation of financial audits.</li></ul><p><strong>Management of Funding, Grants, and Relations with Donors</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the proper administrative and financial management of the funding obtained by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>ensuring the financial management of grant agreements;</li><li>monitoring financing agreements;</li><li>ensuring the administrative monitoring of sponsorships, partnerships, and institutional funding;</li><li>controlling the eligibility of expenses according to the specific rules of each donor;</li><li>preparing financial reports for partners;</li><li>ensuring the monitoring of contractual deadlines and reporting obligations;</li><li>preparing audits of funded projects;</li><li>managing administrative and financial relations with funders.</li></ul><p><strong>Financial Management of Programs and Projects</strong></p><br><br><p>In collaboration with the Executive Director, the Project Manager, and the Program Coordination Manager, they ensure the financial management of the various programs supported by the Secretariat.</p><br><br><p>In this capacity, they are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for projects;</li><li>developing financing plans;</li><li>participating in the financial structuring of responses to calls for proposals;</li><li>monitoring the financial execution of projects;</li><li>controlling expenditure commitments;</li><li>ensuring the financial monitoring of the African Capitals of Culture editions;</li><li>producing financial statements for programs;</li><li>proposing tools for budget optimization.</li></ul><p><strong>Financial Management of Events and Missions</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the budgetary management of events, conferences, institutional meetings, missions, and activities organized by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for events;</li><li>ensuring financial monitoring of their preparation and implementation;</li><li>controlling expenses and their compliance with approved budgets;</li><li>monitoring quotes, markets, contracts, and orders;</li><li>supervising supplier payments;</li><li>producing financial statements for events;</li><li>contributing to cost optimization.</li></ul><p><strong>Administration, Human Resources, and Legal Affairs</strong></p><br><br><p>The Administrative, Financial, and Operations Director oversees all administrative functions of the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><p><strong>Administration</strong></p><br><br><ul><li>supervision of general administration;</li><li>implementation and improvement of internal procedures;</li><li>insurance management;</li><li>monitoring of contracts and agreements;</li><li>document management and administrative archiving.</li></ul><p><strong>Human Resources</strong></p><br><br><ul><li>preparation and monitoring of employment contracts;</li><li>administrative management of staff;</li><li>monitoring of consultants and service providers;</li><li>participation in recruitment;</li><li>implementation of HR procedures.</li></ul><p><strong>Legal</strong></p><br><br><ul><li>monitoring of partnership agreements;</li><li>control of regulatory compliance;</li><li>monitoring of administrative and tax obligations;</li><li>relations with legal counsel.</li></ul><p><strong>Office Operations</strong></p><br><br><p>They also oversee the support functions of the Secretariat:</p><br><br><ul><li>petty cash for the office;</li><li>premises maintenance;</li><li>purchases and supplies;</li><li>supplier monitoring;</li><li>premises upkeep;</li><li>general logistics.</li></ul><p><strong>Structuring and Development of the Organization</strong></p><br><br><p>The Administrative, Financial, and Operations Director actively contributes to the structuring of the Permanent Secretariat.</p><br><br><p>In this capacity, they participate in:</p><br><br><ul><li>the implementation of administrative and financial procedures;</li><li>the formalization of validation processes;</li><li>the creation of steering tools;</li><li>the development of internal control;</li><li>risk management;</li><li>the continuous improvement of administrative and financial processes;</li><li>the structuring of an organization intended to develop on a pan-African scale.</li></ul> <br> <br> Required profile : <ul><li><strong>Master's degree (Bac +5) in finance, accounting, management, administration, or equivalent.</strong></li><li>Minimum of 5 years of experience in administrative and financial management positions.</li><li>Experience desired in an international organization, an NGO, a foundation, a public or semi-public institution, or a cultural organization.</li><li>Proven experience in managing projects funded by national and international donors.</li><li>Experience in structuring or developing a growing organization is appreciated.</li></ul><p><strong>Technical Skills</strong></p><br><br><ul><li>Financial and accounting management</li><li>Management control</li><li>Budget preparation and monitoring</li><li>Treasury management</li><li>Grant and funding agreement management</li><li>Project financial monitoring</li><li>Market and contract management</li><li>General administration</li><li>Human resources</li><li>Legal management and compliance</li><li>Advanced proficiency in Excel and financial management tools</li><li>Proficiency in office software</li></ul><p><strong>Expected Skills</strong></p><br><br><ul><li>Excellent organizational skills</li><li>High level of rigor</li><li>Analytical and synthetic thinking skills</li><li>Sense of responsibility</li><li>Ability to manage multiple projects simultaneously</li><li>Ability to work in a multicultural environment</li><li>Interpersonal skills</li><li>Initiative</li><li>Ability to propose solutions</li></ul><p><strong>Languages</strong></p><br><br><ul><li>French: fluent</li><li>English: fluent (spoken and written) essential</li></ul><p>Proficiency in a third working language of the African Union (Arabic, Portuguese, or Spanish) is an asset.</p><br><br> <br><br> </div>
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<span>About us Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence.<br> We’ve evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise.<br> We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling.<br> This is made possible by relying on 3 pillars of excellence: 350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona).<br> Our proprietary AI orchestrator.<br> Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions.<br> Ready to kick start your career with us?<br> About this role This role will give you the opportunity to design and shape the technical foundation of our Analytics & AI practice, working on high-impact client engagements across industries.<br> As our Analytics & AI Architect, you will sit at the intersection of data engineering, analytics, data science, and AI — defining the standards, frameworks, and architectures that our teams build upon.<br> What will you do?<br> Lead the technical architecture of Data, Analytics and AI solutions for our clients, covering the full lifecycle from design to deployment: ARCHITECTURE & DESIGN Design end-to-end data architectures: data lakes, lakehouses, warehouses, and streaming pipelines.<br> Define standards for data modeling, storage, ingestion, and transformation across client engagements.<br> Architect MLOps and AI deployment infrastructure (model registries, CI/CD for ML, monitoring).<br> Lead technical decisions on cloud platforms (Azure, AWS, GCP) and open-source tooling.<br> TEAM ENABLEMENT Define best practices and reusable frameworks for data engineers, analysts, and data scientists.<br> Act as a technical mentor and reviewer for cross-functional project teams.<br> Bridge the gap between data analysts, data engineers, and AI/ML engineers on complex projects.<br> Contribute to internal knowledge base, toolkits, and delivery accelerators.<br> CLIENT ENGAGEMENT Lead architecture workshops and discovery sessions with client stakeholders.<br> Translate business requirements into scalable, robust technical blueprints.<br> Present architecture decisions to both technical teams and executive audiences.<br> Support pre-sales and proposal efforts with technical scoping and solution design.<br> OTHER Provide internal training and knowledge-sharing sessions with the team.<br> Support the Head of Practice on business development and internal capability initiatives.<br> Who are you?<br> EDUCATION & PROFESSIONAL EXPERIENCE Master’s degree in Computer Science, Data Engineering, Software Engineering, Applied Mathematics, or a related field.<br> Full proficiency in English + 1 additional language (French, Arabic, Spanish, German.<br>..). 6+ years of technical experience in data architecture or a closely related field.<br> Proven track record in a consulting or multi-client services environment.<br> TECHNICAL SKILLS DATA ARCHITECTURE & PLATFORMS Proven hands-on experience designing large-scale data platforms: data lake, lakehouse, or warehouse architectures (Databricks, Snowflake, BigQuery, Azure Synapse, Redshift).<br> Strong command of SQL and at least one of Python, Scala, or Spark for data processing and transformation.<br> Experience with Big Data ecosystems: Hadoop, Spark, PySpark, Hive, or equivalent.<br> Familiarity with streaming and real-time architectures (Kafka, Flink, Spark Streaming).<br> AI & ML INFRASTRUCTURE Proven hands-on experience with ML lifecycle tooling: MLflow, Kubeflow, SageMaker, Azure ML, or equivalent.<br> Experience architecting MLOps pipelines: model versioning, CI/CD for ML, monitoring and drift detection.<br> Exposure to GenAI and LLM integration patterns (RAG architectures, vector databases, prompt pipelines).<br> DATA ENGINEERING & DEPLOYMENT Proven hands-on experience with orchestration and transformation tools: Airflow, dbt, or equivalent.<br> Proven hands-on experience with container technologies: Docker, Kubernetes.<br> Proven hands-on experience with versioning software: Git, GitHub, GitLab.<br> Proven hands-on experience deploying solutions in cloud ecosystems: AWS, Azure, or Google Cloud.<br> GOVERNANCE & STANDARDS Knowledge of data governance frameworks: data catalogs, lineage tracking, access control, and data quality management.<br> Exposure to BI and data visualization platforms (Power BI, Tableau, Looker) and semantic layer design.<br> INTERPERSONAL SKILLS Ability to step back, analyze complex problems, define architectural options, and drive decisions.<br> Strong ability to work and collaborate with a variety of stakeholders across technical and business functions.<br> Excellent communication skills with the ability to translate complex technical architectures into clear business implications.<br> High autonomy, attention to detail, and ability to manage multiple client engagements simultaneously.<br> What we offer A competitive salary.<br> A great working environment.<br> A steep learning curve with interesting and diverse topics to work on.<br> A healthy work-life balance.<br> Health insurance benefits.<br> Equal opportunity employer Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color, race, sex, sexual orientation, religion, national origin or any other attributes) in all aspects of employment (recruiting, hiring, wages and salary, promotions, benefits, training and job termination).<br> If you believe you match our requirements and values, we would be happy to hear from you.<br> Visit our website to know more about us, our services and company culture.<br></span> </div>
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<span><br>General Manager Le Méridien N'Fis <br>NFIS Marrakech is seeking an exceptional and visionary General Manager to lead the next chapter of one of Marrakech's most exciting lifestyle destinations.<br>As the property continues its transformation under an ambitious ownership vision, NFIS is redefining itself through a distinctive blend of hospitality, culinary excellence, cultural storytelling, design, and curated lifestyle experiences. Supported by strategic partnerships and innovative concepts, the hotel is positioned to become a true destination within Marrakech's landscape under the Autograph Collection.<br>This role requires a highly visible, entrepreneurial, and charismatic leader who can successfully balance guest experience, operational excellence, commercial performance, talent leadership, and strong ownership partnership. The General Manager will not only execute the property's strategic vision but actively contribute to shaping its future identity and market positioning.<br>The successful candidate will bring extensive luxury and lifestyle hospitality experience, a passion for Food & Beverage innovation, a refined attention to detail, and a proven ability to create vibrant destination experiences that attract both international travelers and the local community.<br>CANDIDATE PROFILE Education & Experience<br>Bachelor's degree from an accredited university in Hospitality Management, Business Administration, or a related field preferred. <br>Significant senior leadership experience within luxury, lifestyle, or premium hospitality environments. <br>Previous General Manager experience within internationally recognized luxury or lifestyle hotel brands. <br>Proven success leading complex luxury hotel operations with strong Food & Beverage components. <br>Experience developing destination venues, lifestyle programming, and guest experiences that drive market relevance and local engagement. <br>Strong commercial acumen with demonstrated success in revenue growth, profitability, and asset performance. <br>Experience working closely with ownership groups and managing sophisticated stakeholder relationships. <br>International hospitality experience across multiple markets preferred. <br>Demonstrated ability to lead culturally diverse teams and build high-performance cultures. <br>French and/or Arabic language capabilities are advantageous.<br>CORE WORK ACTIVITIES Leading Hotel Operations<br>Provides strategic leadership across all operational departments to deliver exceptional guest experiences and sustainable business performance. <br>Maintains a highly visible presence throughout the hotel, leading by example and ensuring flawless execution of luxury service standards. <br>Demonstrates exceptional attention to detail, proactively identifying operational, service, or aesthetic opportunities and ensuring rapid resolution. <br>Creates a culture of accountability, excellence, and continuous improvement. <br>Ensures strong operational execution across Rooms, Food & Beverage, Events, Wellness, and Lifestyle experiences. <br>Champions a guest-centric culture aligned with the evolving identity and positioning of NFIS Marrakech.<br>Driving Commercial & Financial Performance<br>Delivers revenue growth, profitability and market positioning through strategic business leadership.<br>Partners closely with Sales, Marketing and Revenue Management teams to maximise performance across all segments.<br>Leverages luxury and lifestyle market insights to strengthen the hotel's positioning within Marrakech and internationally. <br>Identifies new business opportunities, strategic partnerships, and innovative concepts that enhance the guest experience and commercial performance.<br>Maintains strong financial discipline while identifying opportunities for innovation and long-term value creation.<br>Lifestyle, Innovation & Brand Development<br>Acts as a key ambassador and steward of the NFIS brand vision, helping bring the property's unique identity to life.<br>Collaborates with ownership and strategic partners to develop and enhance signature concepts, experiences, and partnerships.<br>Drives innovation across guest programming, culture, gastronomy, wellness, and entertainment.<br>Creates dynamic experiences that establish the hotel as a destination for both international guests and local clientele.<br>Demonstrates a sophisticated understanding of luxury, design, storytelling, and experiential hospitality.<br>Talent & Culture Leadership<br>Builds and develops a high-performing leadership team through coaching, succession planning and active talent development.<br>Champions Marriott’s people-first culture and leadership principles.<br>Creates an environment that attracts, retains and inspires top hospitality talent.<br>Leads with authenticity, resilience and emotional intelligence.<br>Stakeholder & Owner Partnership<br>Maintains strong relationships with ownership representatives and key regional stakeholders.<br>Provides clear communication, strategic updates and operational transparency.<br>Acts as an ambassador for both Marriott International and the Le Méridien brand within the local and international market.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span><br>POSITION SUMMARY<br>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display advanced ability to read standard blue prints and electrical schematics concerning plumbing and HVAC. Display above average engineering operations skills and strong general mechanical ability. Display proficiency in at least three of the following categories, above average skills in three more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's. Use the Lockout/Tagout system before performing any maintenance work. Display advanced knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers as necessary. Display ability to perform Engineer on Duty responsibilities, including readings and rounds.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS <br>Education: High school diploma or G.E.D. equivalent and vocational or technical background.<br>Related Work Experience: Extensive experience and training in general maintenance, electrical or refrigeration, parts inventory and requisition, exterior and interior surface preparation and painting.<br>At least 2 years of hotel engineering/maintenance experience.<br>Supervisory Experience: No supervisory experience. <br>License or Certification: Valid Driver’s License<br>REQUIRED QUALIFICATIONS<br>Universal Chlorofluorocarbon (CFC) Certification<br>Must meet applicable state and federal certification and/or licensing<br>requirements.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span><br>General Manager Le Méridien N'Fis <br>NFIS Marrakech is seeking an exceptional and visionary General Manager to lead the next chapter of one of Marrakech's most exciting lifestyle destinations.<br>As the property continues its transformation under an ambitious ownership vision, NFIS is redefining itself through a distinctive blend of hospitality, culinary excellence, cultural storytelling, design, and curated lifestyle experiences. Supported by strategic partnerships and innovative concepts, the hotel is positioned to become a true destination within Marrakech's landscape under the Autograph Collection.<br>This role requires a highly visible, entrepreneurial, and charismatic leader who can successfully balance guest experience, operational excellence, commercial performance, talent leadership, and strong ownership partnership. The General Manager will not only execute the property's strategic vision but actively contribute to shaping its future identity and market positioning.<br>The successful candidate will bring extensive luxury and lifestyle hospitality experience, a passion for Food & Beverage innovation, a refined attention to detail, and a proven ability to create vibrant destination experiences that attract both international travelers and the local community.<br>CANDIDATE PROFILE Education & Experience<br>Bachelor's degree from an accredited university in Hospitality Management, Business Administration, or a related field preferred. <br>Significant senior leadership experience within luxury, lifestyle, or premium hospitality environments. <br>Previous General Manager experience within internationally recognized luxury or lifestyle hotel brands. <br>Proven success leading complex luxury hotel operations with strong Food & Beverage components. <br>Experience developing destination venues, lifestyle programming, and guest experiences that drive market relevance and local engagement. <br>Strong commercial acumen with demonstrated success in revenue growth, profitability, and asset performance. <br>Experience working closely with ownership groups and managing sophisticated stakeholder relationships. <br>International hospitality experience across multiple markets preferred. <br>Demonstrated ability to lead culturally diverse teams and build high-performance cultures. <br>French and/or Arabic language capabilities are advantageous.<br>CORE WORK ACTIVITIES Leading Hotel Operations<br>Provides strategic leadership across all operational departments to deliver exceptional guest experiences and sustainable business performance. <br>Maintains a highly visible presence throughout the hotel, leading by example and ensuring flawless execution of luxury service standards. <br>Demonstrates exceptional attention to detail, proactively identifying operational, service, or aesthetic opportunities and ensuring rapid resolution. <br>Creates a culture of accountability, excellence, and continuous improvement. <br>Ensures strong operational execution across Rooms, Food & Beverage, Events, Wellness, and Lifestyle experiences. <br>Champions a guest-centric culture aligned with the evolving identity and positioning of NFIS Marrakech.<br>Driving Commercial & Financial Performance<br>Delivers revenue growth, profitability and market positioning through strategic business leadership.<br>Partners closely with Sales, Marketing and Revenue Management teams to maximise performance across all segments.<br>Leverages luxury and lifestyle market insights to strengthen the hotel's positioning within Marrakech and internationally. <br>Identifies new business opportunities, strategic partnerships, and innovative concepts that enhance the guest experience and commercial performance.<br>Maintains strong financial discipline while identifying opportunities for innovation and long-term value creation.<br>Lifestyle, Innovation & Brand Development<br>Acts as a key ambassador and steward of the NFIS brand vision, helping bring the property's unique identity to life.<br>Collaborates with ownership and strategic partners to develop and enhance signature concepts, experiences, and partnerships.<br>Drives innovation across guest programming, culture, gastronomy, wellness, and entertainment.<br>Creates dynamic experiences that establish the hotel as a destination for both international guests and local clientele.<br>Demonstrates a sophisticated understanding of luxury, design, storytelling, and experiential hospitality.<br>Talent & Culture Leadership<br>Builds and develops a high-performing leadership team through coaching, succession planning and active talent development.<br>Champions Marriott’s people-first culture and leadership principles.<br>Creates an environment that attracts, retains and inspires top hospitality talent.<br>Leads with authenticity, resilience and emotional intelligence.<br>Stakeholder & Owner Partnership<br>Maintains strong relationships with ownership representatives and key regional stakeholders.<br>Provides clear communication, strategic updates and operational transparency.<br>Acts as an ambassador for both Marriott International and the Le Méridien brand within the local and international market.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>The Aseptic Product Quality, Associate Director serves as the quality subject matter expert for aseptic manufacturing within the External & Product Quality Assurance Eye Care Global Team. This role provides quality leadership in support of due diligence activities at third-party manufacturers (TPMs/CMOs) and contributes as a key member of cross-functional teams.The Associate Director is responsible for performing aseptic assessments, supporting aseptic-related investigations, and advancing the implementation of best practices across the external manufacturing network. The role also evaluates aseptic standards across internal and external operations, while maintaining awareness of evolving technologies and industry practices .In close partnership with TPMs/CMOs and internal stakeholders, this position drives continuous improvement through the proactive identification, assessment, prioritization, and mitigation of aseptic risk. The role also fosters strong collaboration across AbbVie manufacturing sites, global aseptic teams, and cross-functional partners to strengthen quality oversight and ensure alignment across the network.</p><br><p>Responsibilities</p><br><ul><li>Lead the Aseptic External & Product Quality Assurance Eye Care Global Team by developing and implementing aseptic strategies that ensure robust product quality assurance.</li><li>Conduct due diligence visits to prospective external partners (TPMs/CMOs) as a member of cross-functional teams.</li><li>Perform hands-on assessments of aseptic manufacturing operations, processes, and controls, while driving the implementation and adoption of aseptic best practices across external partners to strengthen quality systems and operational performance.</li><li>Provide technical quality leadership for aseptic-related investigations, including root cause identification, risk evaluation, and the development of corrective and preventive actions.</li><li>Monitor and evaluate emerging technologies, regulatory expectations, and industry trends related to aseptic manufacturing and contamination control.</li><li>Provide quality oversight of external manufacturing operations to ensure compliance with applicable regulatory requirements and quality standards, while proactively identifying, assessing, prioritizing, and mitigating aseptic risks.</li><li>Deliver strategic input and recommendations to support risk-based decision-making for aseptic manufacturing and external quality operations.</li><li>Build and sustain collaborative relationships with AbbVie internal manufacturing sites, global aseptic teams, and cross-functional stakeholders.</li><li>Support the escalation, communication, and resolution of significant aseptic quality issues that may affect product quality or supply continuity.</li><li>Foster and promote a strong quality culture centered on proactive risk management, continuous improvement, product quality, and operational excellence</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s Degree in relevant Life Science or other technical required. Graduate degree desired. Technical or Analytical background required for problem resolution with technical, quality, product and or engineering related issues.</li><li>Total combined years of experience. Minimum of 10+ in Quality Assurance Operations Management, Regulatory, Operations, or Technical Support in a pharmaceutical setting. Required regulatory inspection experience with direct interaction with regulatory inspectors. Direct Plant experience in a pharmaceutical setting with a minimum of 5 years preferred.</li><li>Knowledge and a comprehensive understanding of some biological and/or pharmaceutical technologies (sterile, biological, liquid, ointments, devices, solid tablets and caplets, suspensions, granulations, soft elastic capsules, gel caps, extended release products, coating solutions, and/or active pharmaceutical ingredients).</li><li>Possesses knowledge and a skill set to operate within an environment that requires a high degree of urgency, strong analytical and problem solving skills, positive interpersonal skills, ability to manage multiple complex tasks simultaneously, and capable of performing as leaders, team members and individuals.</li><li>Strong quality assurance / control, manufacturing, laboratory, technical support, regulatory, and / or validation background is required.</li><li>A wide range of activities are undertaken from long term strategy development to short term crisis management. The incumbent must be capable of understanding and overcoming differing cultural and language obstacles to provide solutions that satisfy Corporate, Divisional, regional, and local objectives to effectively manage the action plans that will resolve the issues.</li><li>Experience working the requirements for third party external manufacturing.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our long-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Opportunity: We are seeking a dynamic and experienced Insight Analyst to support the next phase of growth and innovation for Foundever s markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will use your data analytics skills to analyse customer and colleague data to develop insights. These will enable our clients and operational teams to better understand customer behaviour, campaign performance and make better, data-led decisions. You ll work closely with internal stakeholders and client teams to deliver one-off or ongoing insights and recommendations with the opportunity to work across a variety of industries.</p><p>Key Responsibilities:</p><p>Data Analysis</p><ul><li>Analyse data sources and dashboards, provide insight to client and operational teams</li><li>Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language.</li><li>Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI.</li></ul><p>Stakeholder Management</p><ul><li>Project manage our Insight managed services</li><li>Capture requirements for data analysis, develop / manipulate data sets and dashboards to address the problem statement</li><li>Deliver insight to explain our findings and propose next steps or suggestions for follow up analysis</li><li>Present the findings of your analysis to stakeholders at all levels from Team Managers to C-suite.</li><li>Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals.</li></ul><p>Continuous Improvement</p><ul><li>Support our CI team with the development, sizing and business cases for solutions to client CX & operational performance challenges</li><li>Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2+ years experience working with contact centre data is essential, please do not apply if you do not have this as a minimum otherwise your application will be declined.</p><p>Your profile & experience:</p><ul><li>2+ years of experience in a similar analytics or Insight role.</li><li>At least 1 year of experience working with contact centre data is essential.</li><li>Hands on expertise in programming languages such as SQL is preferred but not essential</li><li>Comfortable developing MS Powerpoint presentations and manipulating data in MS Excel</li><li>Basic to intermediate knowledge of Power BI data visualisation</li><li>Strong communication skills, both written and verbal, with an ability to influence stakeholders.</li><li>Excellent problem-solving skills and critical thinking ability.</li><li>Ability to work independently and manage multiple projects in a fast-paced environment.</li></ul><p>Applicants must meet the following requirements:</p><ul><li>A minimum of 2 years of experience at Foundever in a role involving data analysis, reporting, or similar analytical responsibilities.</li><li>Candidates without relevant experience in data analysis or a similar analytical role will not be considered for this position.</li><li>Good command of English, with excellent verbal and written communication skills.</li><li>No disciplinary sanctions and fewer than 6 absences during the last 6 months.</li></ul><p></p></section>
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<p><b>Date Posted:</b></p><br>2025-09-24<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>At Otis, we move billions of people every day!</p><br><p>How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next.</p><br><p>From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!</p><br><p><b><u>Role Overview:</u></b></p><br><p><span>We are seeking a highly skilled and motivated EMEA Service logistics Manager / Morocco BP to join our team.</span></p><br><p>This professional will lead the end-to-end logistics and warehouse operations across Spare Parts and NE in Morocco. Own import flows, warehouse and parts handling governance, distribution to branches and job sites, inventory accuracy, E&O reduction, and compliance, while optimizing cost, service, and safety performance.</p><br><p>To be the single point of contact for all field-relevant supply chain topics within the Operating Unit , translating EMEA SC strategy into local execution, managing non-catalogue sourcing, supporting savings delivery, and ensuring GBS performs its Source-to-Pay obligations , so that internal customers receive a consistent, professional, and compliant supply chain service within a healthy standard working week.</p><br><p><b><u>On a typical day you will:</u></b></p><br><p><b><u>1) LOGISTICS</u></b></p><br><p><b>a) Warehouse Management </b></p><br><ul><li>Supervise daily warehouse operations for spare parts, including receiving, put-away, picking, packing, and dispatch to branches.</li><li>Ensure inventory accuracy through robust cycle counting, adjustments, and reconciliation.</li><li>Maintain and execute SOPs & SLAs for receiving, storage, and delivery; enforce HSE standards.</li><li>Monitor E&O (Excess & Obsolete) and lead the E&O action plan to reduce exposure.</li><li>Review and propose safety stock levels to protect service while minimizing working capital.</li><li>Conduct root cause analysis for reported failures (delivery errors, stock discrepancies, damages) and implement corrective actions.</li><li>Manage warehouses team with focus on receiving/input coordination, storage, kitting/staging, and dispatch.</li><li>Supervise the coordination of deliveries of Service & NE to sites & to job sites in alignment with project schedules and site readiness.</li><li>Drive containers planning & forecasting to align inbound flows with project milestones.</li></ul><p><b>b) Imports Flow Management (Freight & Customs)</b></p><br><ul><li>Coordinate end-to-end freight (ocean/air/road/parcel) and customs clearance activities; ensure compliance with trade and customs regulations.</li><li>Minimize demurrage/detention and optimize document accuracy (HS codes, Incoterms, invoices, packing lists).</li><li>Execute freight & mode optimization based on cost, lead time, and criticality.</li><li>Monitor carrier performance, safety, and SLA adherence; resolve escalations and major/unprecedented issues promptly.</li></ul><p><b>c) Governance & Vendor Management</b></p><br><ul><li>Own Logistics contract governance and performance reviews; ensure strict execution of SOPs & SLAs.</li><li>Oversee invoices governance, ensuring accuracy, approvals, and timely dispute resolution.</li><li>Maintain the Logistics Vendor Master and Vendor Classification; ensure data quality and compliance.</li><li>Conduct logistics spend review & allocation correction; recommend cost-down opportunities and route-to-market changes.</li></ul><p><b>d) Planning, Performance & Financials</b></p><br><ul><li>Run Monthly performance reviews; publish KPIs and action plans.</li><li>Build financial forecasting (based on received cargo and planned flows) and provide pricing estimation to Commercial.</li><li>Lead major projects and continuous improvement initiatives (process, digital, layout, safety).</li><li>Ensure full compliance with HSE, customs, and trade requirements.</li></ul><b><u>2) SUPPLY CHAIN:</u></b><b>a) Stakeholder Partnership and Internal Customer Management</b><ul><li>Serve as the single SC point of contact for all OU and country leadership, field operations, and internal customers</li><li>Manage all incoming SC queries through the Service Now platform, directing to the correct EMEA or Global Category Lead, or managing directly where appropriate</li><li>Represent the OU in SC governance forums, OU leadership meetings or internal meetings where SC topics are on the agenda</li><li>Provide regular communication to internal customers on SC strategy, policy changes, new tools, and savings initiatives</li><li>Manage change across the OU, supporting deployment of new SC processes, catalogue expansions and system changes</li></ul><b>b) Non-Catalogue Sourcing and Local Procurement</b><ul><li>Lead all non-catalogue sourcing activity in the OU including local RFQs, supplier selection and competitive procurement</li><li>Manage local supplier onboarding, PR to PO processing, contract loading, and system setup</li><li>Negotiate and execute local contracts, Local Term Agreements, and country-specific agreements in the local language where required</li><li>Manage deviation price negotiations for non-standard parts and services</li><li>Maintain local supplier relationships through regular review meetings and performance tracking</li><li>Support the transition of non-catalogue spend to catalogue, targeting 80% catalogued spend as the OU</li></ul><p><b>c)</b> <b>Strategic Relationship Management (OU BP)</b></p><br><ul><li>Planning, implementation, tracking and reporting by country/region</li><li>Ownership and execution of strategy at OU and country level (TBC)</li><li>PSR booking and loading at local BP level</li><li>Monthly OU scorecard, non-catalogue KPIs, root cause, corrective action</li><li>Track FRS non-catalogue KPIs assist with FRS/catalogue deployment</li></ul><p><b>c) Sourcing Governance and Sourcing</b></p><br><ul><li>Supplier / contract execution, facilitation, pipeline, sourcing calendar, coordination (Regional BP)</li><li>Review of Sourcing Review Board (SRB) sourcing events, sourcing decision and approval</li><li>Non-SRB sourcing events below (TBC) threshold, BP or Local CM decides</li></ul><p><b>d) Supplier Performance Management</b></p><br><ul><li>Supplier delivery management, first SC escalation after Operations query or (Add further)</li><li>Change Notification (CN) management at regional and local level</li><li>Annual standard price validation, escalate discrepancies to CM</li></ul><b>e) GBS Oversight and Source-to-Pay Governance</b><ul><li>Provide oversight of GBS (Genpact) resources performing Source-to-Pay transactions within the OU, monitoring KPIs and ensuring SLA compliance</li><li>Escalate GBS performance failures through the formal Genpact escalation process, not absorbing GBS work as a default response to underperformance</li><li>Support GBS with context and supplier information required for transaction processing</li><li>Where GBS is not yet deployed in a market, document the gap formally and escalate to the EMEA OU BP Team Leader and VP for a resource decision, this is not a default BP responsibility</li></ul><b>f) Category Support and EMEA Alignment</b><ul><li>Provide OU and country operational data, volume forecasts, and local supplier intelligence to Category Management teams</li><li>Support EMEA and Global Category Sourcing Teams regarding EMEA-wide agreements and opportunities</li><li>Collaborate with Category Teams to convert non-catalogue purchases into standard catalogues</li><li>Provide local feedback on category strategy, representing OU requirements in category reviews</li><li>Assist with FRS and catalogue testing, deployment, and change management</li></ul><p><b>3-Required Qualifications & Experience</b></p><br><ul><li>Bachelor’s degree in Supply Chain, Logistics is preferred, Business, or related field</li><li>BA or BS degree with 5+ years supply chain or procurement experience + Logistics.</li><li>Languages: French and English required (both); additional languages are a plus.</li></ul><b>Essential Experience</b><ul><li>Minimum 4 years’ experience in logistics, inventory Management, freight procurement, and customs coordination managing 3PL/4PL is a plus (elevators/industrial manufacturing experience preferred).</li><li>Demonstrated experience in non-catalogue or indirect procurement, local sourcing, and supplier relationship management</li><li>Proven ability to manage cross-functional stakeholder relationships and align competing priorities</li><li>Experience operating in a matrix organisation, managing multiple reporting lines and priorities simultaneously</li><li>Track record of delivering savings through structured negotiation and spend management</li><li>Experience with ERP systems (JDE preferred) and procurement tools (K2, Service Now)</li><li>Proficiency in Microsoft Excel, PowerPoint, and Access for reporting and analysis</li></ul><p><b><u>What You Will Need to be Successful:</u></b></p><br><ul><li>Experience working across multiple countries or OU geographies</li><li>Familiarity with the EMEA regulatory environment including EU Working Time Directive and local labour law requirements</li><li>Experience managing GBS or outsourced transactional teams</li></ul><p><b><u>What can we offer you?</u></b></p><br><ul><li>The chance to work for an industry leading company and a global brand.</li><li>A culture that encourages innovation and appreciates our talent is the key to our success.</li><li>Competitive compensation package.</li><li>Growth opportunities in a multinational environment.</li></ul><p>#buildwhatsnext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. </p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. </p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. </p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. </p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. </p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. </p><br><p>Become a part of the Otis team and help us #Buildwhatsnext! </p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>
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<strong>Background</strong><br> <strong>Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and </strong><strong>inspiring stories.</strong><br> <strong>UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.</strong><br><p>Le PNUD est le réseau mondial de développement du système des Nations Unies. Le PNUD prône le changement et relie les pays aux connaissances, à l’expérience et aux ressources pour aider les gens à se construire une vie meilleure. Présent dans 177 pays et territoires, le PNUD offre une perspective mondiale et des connaissances locales aux peuples et aux nations. </p><br><p>La mission du PNUD au Maroc est double. Par son expertise internationale, il propose au gouvernement marocain des analyses et des solutions adaptées aux défis des solutions de développement. </p><br><p>En outre, le PNUD joue un rôle fédérateur dans la mobilisation et la coordination de nombreux partenaires nationaux et internationaux autour d’un agenda commun : la réalisation des Objectifs de Développement Durable (ODD). </p><br><p>L’Unité des Ressources Humaines du PNUD Maroc joue un rôle central dans la fourniture de services RH stratégiques et opérationnels au Bureau de pays. Elle veille à l’application des politiques, règles et procédures du PNUD et des Nations Unies en matière de gestion des ressources humaines, tout en soutenant les unités de programme et d’opérations dans la gestion du cycle de vie du personnel, le recrutement, la gestion des talents, le développement des capacités et le bien-être du personnel.</p><br><p>Afin de renforcer l’appui aux activités de l’unité et de contribuer à la prestation efficace des services RH, le Bureau de pays du PNUD Maroc recrute un(e) stagiaire en Ressources Humaines. Le stage offrira une opportunité d’apprentissage pratique dans un environnement international et multiculturel, tout en permettant au/à la stagiaire de contribuer aux activités quotidiennes de l’unité.</p><br><p><strong>2. Objectif du stage</strong></p><br><p>Permettre au/à la stagiaire d’acquérir une expérience pratique au sein d’une unité de Ressources Humaines d’un Bureau de pays du PNUD, tout en contribuant à la fourniture efficace de services RH et à la mise en œuvre des processus liés à la gestion du personnel, au recrutement, à l’administration des contrats et au développement des capacités, conformément aux politiques et procédures du PNUD.</p><br> <strong>Duties and Responsibilities</strong><br><p>Placé.e sous la supervision de la responsable de l’unité des ressources humaines, le/la stagiaire en ressources humaines sera chargé(e) des tâches suivantes :</p><br><p>Apporter un appui à l’unité des Ressources Humaines dans la mise en œuvre des stratégies RH, en mettant l’accent sur l’atteinte des résultats suivants :</p><br><ul> <li>Fournir un appui administratif aux processus et procédures RH afin d’assurer une pleine conformité avec les règles, règlements, politiques et stratégies des Nations Unies / du PNUD.</li> <li>Assurer un appui administratif au recrutement du personnel, y compris les PSA, les UNV et les stagiaires.</li> <li>Fournir un appui administratif pour la gestion des contrat (Intégration, extension des contrats et séparation du personne).</li></ul><p>Appui à la mise en œuvre efficace des services liés aux ressources humaines, en mettant l’accent sur l’atteinte des résultats suivants :</p><br><ul> <li>Appuyer la préparation de la documentation, la soumission des requêtes et le suivi des transactions liées aux RH.</li> <li>Fournir un appui pour les questions au bien‑être du personnel.</li> <li>Fournir un appui et/ou des contributions au personnel pour les questions liées aux congés.</li> <li>Assurer la tenue et la mise à jour d’un système de classement / d’une base de données approprié(e) pour la documentation RH.</li></ul><p>Appui au renforcement des connaissances et au partage des connaissances, en mettant l’accent sur l’atteinte des résultats suivants :</p><br><ul> <li>Participation aux formations pertinentes destinées au personnel des opérations.</li> <li>Appui à la participation au programme d’intégration et à l’achèvement des formations obligatoires pour le personnel nouvellement recruté.</li></ul> <strong>Eligibilité</strong><br> Les candidat.e.s au programme de stages du PNUD doivent, au moment de la candidature, remplir <u>l’une</u> des conditions suivantes :<br><p>a. Être inscrit.e à un programme de diplôme de troisième cycle (tel qu’un master ou plus);</p><br><p>b. Être inscrit.e en dernière année académique d’un premier cycle universitaire (licence ou équivalent);</p><br><p>c. Avoir récemment obtenu un diplôme universitaire (tel que défini aux points (a) et (b) ci-dessus) et, en cas de sélection, commencer le stage dans un délai d’un an après l’obtention du diplôme;</p><br><p>d. Être inscrit.e à un programme professionnel de formation postuniversitaire et effectuer le stage dans le cadre de ce programme.</p><br><p><strong>Formation et expérience</strong></p><br><ul> <li><strong>Domaines académiques requis : </strong>Domaine de la gestion, de l’économie, de l’administration, Droit ou équivalent.</li> <li><strong>Compétences techniques requises dans les domaines suivants :</strong> ressources humaines, administration ou équivalent.</li> <li><strong>Expériences souhaitées</strong> <ul> <li>Une expérience dans des processus de prestation de services orientés client est un atout ;</li> <li>Une expérience en matière de Cost recovery est un atout ;</li> <li>Une expérience en recrutement et en formation en ressources humaines est un atout ;</li> <li>La connaissance de SharePoint, de préférence SharePoint Online, est un atout ;</li> <li>La connaissance des systèmes ERP est un atout.</li> </ul></li></ul><p><strong>Autres Compétences recherchées :</strong></p><br><ul> <li>Approche centrée sur le client : Sens du service RH de qualité et capacité à répondre de manière professionnelle aux besoins des clients.</li> <li>Innovation : Démontre un intérêt pour la fourniture de solutions innovantes et durables pour le bureau.</li> <li>Résolution de problèmes : Approche proactive et opérationnelle, y compris dans des contextes où l’information est limitée.</li> <li>Communication : Communique efficacement avec ses collègues dans le cadre du travail en équipe et adopte une attitude proactive avec un état d’esprit orienté vers les objectifs.</li> <li>Capacité de gestion : Capable d’organiser et de structurer différentes tâches ; possède de bonnes compétences analytiques pour la collecte, l’analyse et la consolidation de données et de recherches en vue d’une mise en œuvre pratique.</li> <li>Collaboration : Fait preuve de sensibilité et d’adaptabilité aux différences culturelles, de genre, de religion, de race, de nationalité et d’âge.</li> <li>Intérêt et motivation pour travailler au sein d’une organisation internationale</li> <li>Parité de genre et inclusion : Sensibilité aux enjeux de parité de genre, de diversité et d’inclusion, et respect des valeurs d’égalité et d’équité.</li></ul><p><strong>Langues: </strong></p><br><ul> <li>La maîtrise écrite et orale de l’arabe et du français est requise ;</li> <li>Une connaissance pratique de l'anglais est un atout.</li></ul><p><strong>Durée du stage</strong></p><br><p>Le stage aura une durée de six (6) mois.</p><br><p><strong>Lieu de travail</strong></p><br><p>Le/la stagiaire sera basé(e) au bureau du PNUD Maroc à Rabat, avec la possibilité de travailler à distance selon les exigences du stage.</p><br><p><strong>Supervision</strong></p><br><p>Le/la stagiaire travaillera sous la supervision directe de de la responsable de l’unité des ressources humaines au Maroc. Des suivis réguliers avec le/la stagiaire seront effectuées pour assurer la qualité des livrables et le développement professionnel du/de la stagiaire.</p><br><p><strong>Évaluation et certification</strong></p><br><p>À la fin du stage, le/la superviseur(e) doit préparer une évaluation écrite des performances du/de la stagiaire et organiser un entretien avec celui-ci/celle-ci afin de lui fournir un retour d'information sur son expérience et ses réalisations.</p><br><p>À l’issue du stage, le/la stagiaire reçoit un certificat de stage délivré par le PNUD.</p><br><p><strong>Modalités de candidature</strong></p><br><p>Les candidat(e)s intéressé(e)s doivent soumettre les documents suivants :</p><br><ul> <li>Un CV actualisé.</li> <li>Une lettre de motivation.</li></ul><p><strong>Dispositions administratives :</strong></p><br><ul> <li>Les stagiaires sont responsables de l’obtention des visas nécessaires ainsi que de l’organisation de leur voyage à destination et en provenance du lieu d’affectation où se déroulera le stage.</li> <li>Les opportunités de stage sont exclusivement ouvertes aux personnes disposant du droit légal de résider et de travailler au Maroc.</li></ul><p><strong>Conditions générales du stage</strong></p><br><ul> <li>Lorsqu’un(e) stagiaire effectue un stage en présentiel et ne bénéficie d’aucun soutien financier de la part d’une institution ou d’un programme, tel qu’une université, un gouvernement, une fondation ou un programme de bourses, une allocation destinée à contribuer à la couverture des dépenses quotidiennes de base liées au stage, telles que les repas et le transport au lieu d’affectation, sera versée par le bureau d’accueil.</li> <li>Lorsqu’un(e) stagiaire bénéficie d’un soutien financier d’une institution, d’un gouvernement ou d’un tiers, le PNUD versera, sous réserve des règles applicables de cette institution, de ce gouvernement ou de ce tiers, la différence éventuelle entre le soutien financier externe reçu et l’allocation applicable du PNUD.</li> <li>Toutes les autres dépenses liées au stage seront à la charge du/de la stagiaire, du gouvernement ou de l’institution qui le/la parraine.</li> <li>Le stage est encadré exclusivement par un accord de stage émis par le PNUD et signé par le/la stagiaire et le PNUD Maroc, conformément aux règles et procédures internes du PNUD. Le PNUD Maroc ne signe pas de convention de stage avec des établissements académiques et n’est pas tenu de conclure tout autre document externe lié au stage.</li> <li>Le PNUD décline toute responsabilité quant aux frais résultant d’accidents, de maladies ou de décès survenant pendant la période de stage.</li> <li>Les stagiaires sont responsables de l’obtention des visas nécessaires ainsi que de l’organisation de leur voyage à destination et en provenance du lieu d’affectation où se déroulera le stage.</li> <li>Les stagiaires doivent fournir une preuve de leur affiliation à un régime d’assurance maladie. </li> <li>Lorsqu’un(e) stagiaire bénéficie d’un soutien financier d’une institution, d’un Les stagiaires ne sont pas membres du personnel et ne peuvent représenter le PNUD à quelque titre officiel que ce soit.</li> <li>Les stagiaires sont censés travailler à temps plein ; toutefois, une certaine flexibilité peut être accordée afin de répondre aux exigences des programmes d’études ou selon les besoins de l’exercice des tâches dans le cadre du stage.</li> <li>Les stagiaires accumulent des droits à congé à raison de 1,5 jour par mois et bénéficient des jours fériés officiels des Nations Unies, au niveau du bureau de pays. </li> <li>À l’issue du stage, une attestation de stage sera délivrée au/à la stagiaire par le PNUD Maroc.</li></ul><p><strong>Avantages</strong></p><br><ul> <li>Opportunité de travailler avec une équipe dynamique dans un environnement international.</li> <li>Expérience concrète dans la création de contenu pour une organisation internationale.</li> <li>Réseau professionnel élargi au sein du système des Nations Unies.</li></ul> <strong>Disclaimer</strong><br> Important information for US Permanent Residents ('Green Card' holders) <br> Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. <br> UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications. <br> Applicant information about UNDP rosters <br> Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. <br> Non-discrimination <br> UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. <br> UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. <br> <br> Scam warning <br> The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. <br><br><br> </div>
<h2 class="h5">Job description</h2>
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Org. Setting and Reporting<br>In its resolution 72/279 of 31 May 2018, the General Assembly created a dedicated, impartial empowered and sustainable development-focused coordination function for the United Nations development system, drawing on the expertise and assets of all United Nations development system entities, including specialized and non-resident agencies. The Resident Coordinator system ensures the coordination of all organizations of the United Nations dealing with operational activities for development at the country level, regardless of the nature of their presence in the country. It encompasses the UN Resident Coordinator, the UN Country Team and Resident Coordinator’s Office and is served by the UN Development Coordination Office. In line with this General Assembly mandate, the Resident Coordinator (RC) is the highest-ranking representative of the United Nations development system (UNDS) at the country level, with the responsibility to lead United Nations country teams, and ensure system-wide accountability on the ground – including through a matrixed dual reporting model - for the United Nations Sustainable Development Cooperation Framework and coordinating UN support to countries in their implementation of the 2030 Agenda. She/he brings to the role an appreciation of the breadth of assets of the United Nations in the service of sustaining peace. The Resident Coordinator is the designated representative of – and reports to – the Secretary-General. The Resident Coordinator also reports annually to the host Government on the systemwide implementation of the UN Cooperation Framework. The Resident Coordinator system is focused on the advancement of sustainable development, leaving no one behind, and with the eradication of poverty in all its forms and dimensions as an overarching objective, consistent with the integrated nature of the 2030 Agenda for Sustainable Development. In performing her/his functions, the Resident Coordinator is guided by the respective UN Cooperation Framework and international frameworks, norms and standards agreed amongst the Member States of the United Nations.<br> Responsibilities<br>• Represents the United Nations at the highest-levels of state and together with the relevant agency representative(s) fosters engagement with Government, civil society, bilateral and multilateral partners, academia and private sector to enable the UN development system to address national needs, priorities and sustainable development challenges to advance the 2030 Agenda and to advocate for action and acceleration on the Sustainable Development Goals (SDGs); • Leads the UN country team in the development, monitoring and reporting on the UN Cooperation Framework, and enables the UN Country Team’s implementation of the UN Cooperation Framework, in full consultation with Government, and through engagement with diverse partners; • Coordinates UN system-wide support to Government, taking a preventive approach and identifying and mitigating risks to the achievement of the SDGs and their benefit to all; • Supports, catalyzes and advocates for the work of UNCT member agencies, funds and programmes and supports Country Representatives in reaching their agency-specific goals; • Coordinates UN entities’ contributions to context and trend analysis, including a high-quality Common Country Analysis, sharing key findings with the Government and keeping the Secretary-General informed, as appropriate; • Promotes and advocates for the fundamental values, standards and principles of the UN Charter, including respect for and protection of human rights and gender equality and advocacy on the SDG commitment to leave no one behind in achieving the sustainable development goals, and reaching the furthest behind first; • Together with the UN development system entities, engages, convenes and forges strategic partnerships at the national and sub-national level with diverse entities including with civil society, trade unions and employers’ organizations, networks of young people, the private sector, parliamentarians, academia, media and think tanks, and the broader development community, around UN’s collective support to the 2030 Agenda; • Advances, with Government and the UN Country Team and relevant regional entities, regional knowledge-sharing and collaboration, south-south and triangular exchanges, multi-country and transboundary initiatives in pursuit of greater system-wide results and impact on the implementation of Agenda 2030 in country; • Identifies, and leverages expertise and assets from across the UN development system, resident or non-resident, to improve shared results, addressing gaps in SDG coverage, effectively utilizing the mandates, capacities, comparative and collaborative advantages within the UN system to do so and ensures alignment of UN development efforts with national development needs and priorities, to foster coherence and impact, and to reduce overlaps, duplication and fragmentation; • Provides governance and oversight of system-wide country financing instruments. Pursues funding on behalf of the UN development system for joint UN efforts, system-wide plans and initiatives in support of the UN Cooperation Framework and public and private financing for the implementation of Agenda 2030; • Leads continued engagement on and pursuance of the UN’s normative agenda, as per international and regional treaties, conventions and recommendations in support of national capacity development in normative and operational areas, in accordance with respective mandates and based on the UN’s comparative advantage, roles and responsibilities; • Fosters an enabling environment inside and outside the UN, aimed at facilitating collaboration, knowledge and data gathering, analysis and sharing practices to underpin a dynamic and forward-thinking UN contribution to the country, drawing on the global knowledge and expertise of the entire UN system to benefit the country’s access to sustainable development solutions; • Facilitates access to national, regional and global resources to advance new avenues and pathways to innovation around but not limited to financing and new technologies for sustainable development; • Leads and enhances, together with the UN Country Team, strategic communication that advances UN system efforts and collective results to promote the 2030 Agenda, including for national goals and priorities for sustainable development to generate positive public support and ownership; • When appointed as Designated Official, ensures effective coordination of country-level security and is accountable to the Secretary-General, through the Under-Secretary-General for Safety and Security, for the security of United Nations personnel and their eligible family members, UN premises and assets throughout the country, designated area or mission, and leads the inter-agency Security Management Team; • Promotes and nurtures staff learning and the implementation of staff rules and policies, including on prevention of sexual exploitation, abuse and sexual harassment, and gender parity; • Where the RC is the highest UN official, the RC has system-wide responsibility for developing collective protection from sexual exploitation and abuse (PSEA) strategies and ensuring that action plans are implemented, thereby capacitating the UNCT to lead on overseeing such initiatives. • Manages a matrixed dual reporting system with UN country team heads with respect to their contributions to the UN Cooperation Framework objectives and the collective results of the 3 UN development system towards the achievement of the 2030 Agenda at the country level, in accordance with the Management and Accountability Framework; • Advances, with the UN Country Team, country-specific measures to promote UN common business operations, including common premises and back-offices, to enable joint work and generate greater efficiencies, synergies and coherence, in accordance with General Assembly resolution 71/243; • In contexts where international humanitarian assistance is required, and a separate Humanitarian Coordinator is not designated and when there is no lead agency designated by the Emergency Relief Coordinator, leads and coordinates the response efforts of United Nations and relevant humanitarian actors, in accordance with General Assembly resolution 46/182 and related resolutions, and facilitates linkages between humanitarian and development programming for enhanced and sustainable impact; • In conflict and post-conflict settings facilitates the integration of the UN Country Team’s work with UN peacekeeping or political missions to fully contribute to building resilience, prevention, sustaining peace and transition planning and management; and • Manages and provides strategic guidance and oversight to the Resident Coordinators Office.<br> Competencies<br>The Resident Coordinator competencies are embedded in the RC Leadership Profile. (https://unsdg.un.org/resources/resident-coordinator-leadership-profile)<br> Education<br>Master's degree – or equivalent post graduate qualification – in development studies, international relations, political science, economics, social sciences, human rights, law or closely related fields (for otherwise suitably qualified candidates, a first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of an advanced post graduate university degree).<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>Minimum 15 years of substantive experience and results in leadership roles at the international level is required (including five years of cumulative experience in development, human rights, rule of law, peace-building or humanitarian work at country level outside of one's own country). Previous RC experience is desirable. Previous experience as a senior official with accountability for security (for example UN Designated Official (DO) for Security or equivalent) or previous experience in security decision-making in a complex environment is desirable. Experience in the management and/or coordination of humanitarian programmes, operations and advocacy, preferably at the country level, is desirable. Excellent judgement and strong diplomatic skills are desirable. Demonstrated ability to engage with all relevant stakeholders, including with government representatives, donors and civil society, is desirable. Proven ability to analyse developments and dynamics with a view to facilitating preventive action or identifying entry points for UN engagement is desirable. Experience engaging with or facilitating the participation of vulnerable groups including women’s groups and youth, is desirable. Excellent communication and advocacy skills and experience managing engagement with traditional media and on social media is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> French are required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br><b>French</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br> <br> Assessment<br>Evaluation of qualified candidates may include a desk review of the applications and/or an interview.<br> Special Notice<br>The start date of this position is as soon as possible. According to the ICSC classification, Rabat is currently classified as an A duty station, rated on a scale that assesses the difficulty of working and living conditions from A to E, with A being the least and E, the most difficult. The duration of assignment for A duty stations is of 5 years. The tour of duty length may change if the hardship classification of the duty station changes. Eligibility for this position is limited to candidates who are members of the Resident Coordinator Pool. Resident Coordinators can apply for this post if by the post's indicated start date they have one year or less of service remaining in their current duty station. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply. The appointment against this position is limited to the Resident Coordinator System in this specific duty station.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p>This role is field-based, and candidates should live within a reasonable distance from the primary city. <em>Talent will be hired at a level commensurate with experience.</em> </p><br><p><strong>This geography covers the areas surrounding:</strong> Worcester, Cambridge, & Waltham, MA as well as Manchester and Concord, NH.</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others & is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments.</li><li>Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Operates effectively in a matrix environment.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li></ul><p>Key Stakeholders </p><br><ul><li>External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.</li><li>Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</li><li>This job is eligible to participate in our short-term incentive programs. </li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>The Biotherapeutics and Genetics Medicine department within Discovery Research is seeking a highly motivated Senior Scientist to join the Molecular Core team at AbbVie Bioresearch Center (ABC). The ABC site in Worcester, MA, offers a unique setting where Biotherapeutics discovery, development and manufacturing coexist in one location. The Molecular Core partners with multidisciplinary groups across AbbVie focused on developing therapies for Immunology, Neurology and Oncology diseases. We utilize innovative approaches for antibody discovery including in vivo technologies, custom immunization strategies, advanced multiplex screening assays and best-in-class automation platforms to enable successful antibody discovery against complex targets. </p><br><p>As a member of the in vivo antibody discovery group, you will be responsible for optimizing and expanding antibody repertoire sequencing capabilities in antibody discovery, as well as developing innovative methods to help maintain AbbVie’s industry-leading standards. The successful candidate will generate original technical ideas and research strategies for antibody repertoire sequencing (RepSeq) and analysis. They will have technical expertise in generating and applying RepSeq data to therapeutic antibody discovery including computational proficiency enabling highly effective collaboration with computational scientists. This is an exciting opportunity to help drive antibody discovery programs within a multidisciplinary research group in a dynamic, fast-paced environment. </p><br><p><strong>Responsibilities: </strong></p><br><ul><li>Act as scientific and technical expert in antibody repertoire sequencing (RepSeq/AIRR-Seq/BCR-Seq) for therapeutic antibody discovery and hit expansion – Bulk sequencing, 10X, and other commercial and proprietary platforms. </li><li>Collaborate with computational scientists to optimize repertoire analysis and open new avenues for antibody discovery through repertoire guided machine learning and generative design </li><li>Generate, document, and archive repertoire data with appropriate context and metadata to support broader team access and future utilization. </li><li>Analyze and interpret results, placing data in proper scientific context through review of relevant literature, and present findings at team meetings. </li><li>Regularly present data, communicate effectively, and coordinate work within a highly matrixed project team environment. </li><li>Demonstrate scientific excellence through dedication to multiple projects in a fast-paced, multidisciplinary environment. </li><li>Exhibit a can-do attitude and strong interpersonal and communication skills when working across multiple functional teams. </li></ul><br>Qualifications<br><br><p><strong>Education: </strong></p><br><ul><li>BS, MS, or PhD in immunology, molecular biology, biochemistry, bioinformatics or a related field with typically 0-4+ (PhD), 8-10+ (MS), or 10-12+ (BS) years of relevant experience </li></ul><p><strong>Required: </strong></p><br><ul><li>Extensive scientific expertise in immunoglobulin genetics and antibody biology; specifically, the candidate should be well versed in antibody diversity generation (germline genes / V(D)J recombination / somatic hypermutation), affinity maturation, and B cell biology. </li><li>Extensive technical expertise in the isolation and molecular biology of antibody variable region genes for Next-generation Sequencing (NGS) and the capture of RepSeq/AIRR-Seq/BCR-Seq) data; both for single-chain and paired heavy- and light-chain recovery </li><li>Understanding of NGS technologies and platforms – Illumina (NextSeq, MiSeq) and PacBio </li><li>Understanding and proficiency in molecular biology techniques (e.g. PCR, primer design, molecular cloning, Gibson Assembly, plasmid design) </li><li>Ability to improve and streamline existing processes </li><li>Strong attention to quality and details when exercising organizational, documentation and communication skills </li><li>Proven flexibility to deal with changing timelines and shifting work priorities </li><li>Competency with software programs, including antibody analysis (PipeBio), DNA analysis (Geneious, Sequencher) and MS Office (Excel, PowerPoint, Word) </li><li>Fluency in computational science and familiarity with the application of predictive AI/ML tools and protein language models (PLMs) for antibody discovery </li></ul><p><strong>Desirable: </strong></p><br><ul><li>Experience in non-human and non-murine immunogenetics </li><li>Prior experience with bioinformatics and computational analysis of large DNA and protein data sets is highly desired </li><li>Experience with repertoire sequencing from in vitro antibody discovery libraries </li><li>Experience with mammalian cell culture, aseptic technique, and transient transfection </li><li>Experience in immunoassays using techniques like ELISA and flow cytometry </li></ul><p><em>Position will be filled at level commensurate with extent of education, experience, and accomplishment - Senior Scientist I or Senior Scientist II</em></p><br><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</li><li>This job is eligible to participate in our short-term incentive program. </li><li>This job may be eligible to participate in our long-term incentive program. </li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
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<p><b>KEY DIMENSIONS: SCOPE & SCALE </b></p><br><p>The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><br><ul><li><b>Customer Strategic Focus:</b> Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction.<ul><li><b>Customer Persona Development:</b> Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments.</li><li><b>Customer Journey Mapping:</b> Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value</li><li><b>Customer Engagement Plan: </b>Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships</li></ul></li><li><b>Go-to-Market </b><ul><li><b>Channel Assessment & Choices:</b> Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach</li><li><b>Call Plan by Channel: </b>Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates</li></ul></li><li><b>Glocal Context Elaboration: </b>Articulate a “glocal” strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</li></ul><p><b>ROLE RESPONSIBILITIES</b></p><br><p>Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a “Customer First” philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty.</p><br><ul><li><b>Customer Engagement Strategy:</b> Develop and implement a comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction<ul><li><b>Design customer journeys:</b> Ensure the personalization of customer interactions & content across channels</li><li><b>Analyze touchpoints across the customer journey:</b> Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement</li><li><b>Content Strategy Plan:</b> Develop the adapted content, on a glocal manner, in respect of the regulatory frame & in coordination with the dedicated partner functions (medical, regulatory...)</li><li><b>Collaboration with Brand Leads:</b> Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives</li></ul></li><li><b>Omni-Channel Engagement:</b> Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.<ul><li>Map out the entire customer journey, identifying touchpoints across various channels.</li><li>Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience.</li></ul></li><li><b>Customer</b> <b>Insight and Analysis:</b><ul><li>Collect customer feedback and insights to identify areas for improvement</li><li>Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations</li></ul></li><li><b>Cross-Functional Leadership: </b>Lead the customer engagement with a strong “Customer First” ethos, empowering team members to innovate and excel in their engagement initiatives<ul><li>Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey</li><li>Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively</li><li><b>Work in Agile when possible </b>with the transversal team when possible, with an innovation mindset</li></ul></li></ul><p><b>MAIN REQUIREMENTS </b></p><br><ul><li><b>Education Background:</b> Minimum Bachelor’s degree in Marketing, Business Administration, or any related field</li><li><b>Pharmaceutical Industry Understanding:</b> Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement</li><li><b>Customer knowledge:</b> Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.</li><li><b>Strong expertise in Omnichannel and Channel mix </b> </li><li><b>Knowledge and experience of innovative methodologies such as scrum, lean start up</b>, nudge and design thinking. Out of the box thinker, always searching for new opportunities</li><li><b>Technical proficiency:</b> Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies</li><li><b>Language Proficiency:</b> Fluent in the primary language(s) of the country or countries of operation, with strong communication skills</li><li><b>Role model</b> of PTW behaviours</li></ul><p><b>CRITICAL EXPERIENCES REQUIRED TO BE SUCCESSFUL IN THE ROLE (detailed) </b></p><br><ul><li><b>Customer Engagement Strategy Execution: </b>Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty</li><li><b>Experience in Customer Engagement:</b> Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.</li><li><b>Digital Transformation Initiatives:</b> Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics</li><li><b>Agile Project Leadership:</b> Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamice, fast-paced environment</li><li><b>Regulatory compliance:</b> Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry</li></ul><p><b>PROFESSIONAL SKILLS THAT MAKE THE DIFFERENCE</b></p><br><ul><li><b>Strategic and Analytical Thinking:</b> Ability to leverage insights and data to develop and execute effective customer engagement strategies</li><li><b>Leadership in a Customer Centric Environment: </b>Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization</li><li><b>Customer-Centric Mindset:</b> A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.</li><li><b>Adapability and Creativity:</b> Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers</li><li><b>Collaborative skills:</b> Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as <b>Agile. </b>Leveraging Agile methodologies for cross-team project and initiatives.</li><li><b>Technical Proficiency:</b> Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>
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<p><strong>Pre-Sales & Solution Design:</strong></p><br><p>• Act as the technical authority for LenelS2 and Honeywell Security portfolios including:</p><br><p>o Access Control Systems (ACS)</p><br><p>o Video Management Systems (VMS)</p><br><p>o Intrusion Detection Systems (IDS)</p><br><p>o Integrated Security Platforms</p><br><p>• Design end-to-end security architectures aligned with customer requirements, standards, and regulatory compliance.</p><br><p>• Perform value engineering, ensuring optimal technical and commercial solutions.</p><br><p><strong>Sales & Customer Engagement:</strong></p><br><p>• Partner closely with sales teams to support opportunity qualification, bid strategy, and deal closure.</p><br><p>• Deliver technical presentations, demonstrations, and proof-of-concepts (POCs) to customers, consultants, and partners.</p><br><p>• Respond to RFPs/RFQs, prepare compliance matrices, technical clarifications, and deviations.</p><br><p>• Build and maintain strong relationships with consultants, system integrators, and end users. Lead technical discovery sessions, site assessments, and requirement analysis.</p><br><p>• On quarterly basis, conduct live and digital events for customers (products sales certification training, webinars & NPI presentations)</p><br><p>Technical Leadership & Enablement:</p><br><p>• Serve as a mentor and technical escalation point for other application engineers.</p><br><p>• Support partners and internal teams through training, solution workshops, and best-practice sharing.</p><br><p>• Stay current on product roadmaps, cybersecurity requirements, and industry trends.</p><br><p><strong>Service Coordination:</strong></p><br><p>· Support the Services Sales team in preparing proposals, quotations, and tender documents.</p><br><p>· Keep a record of all potential service customers in the META region (SUSP, training, PES, CS, and Embedded services)</p><br><p>· Ensure timely review, approval, and submission of proposals in alignment with company policies.</p><br><p>· Maintain an accurate record of all opportunities, quotes, and pipeline updates in the NEX system.</p><br><p>· Coordinate with field service manager and sales teams for approvals, pricing, and compliance.</p><br><p>· Track project and contract status to ensure timely execution and closure.</p><br><p>· Serve as a point of contact for customers regarding service quotation updates, documentation, and project coordination.</p><br><p><strong>Training Coordination:</strong></p><br><p>· Plan and coordinate internal and external training programs (onsite and virtual).</p><br><p>· Keep track of all customers training records with regards to the number of certified engineers and certification validity.</p><br><p>· Follow up with all VARs and make sure that their certification requirements are being met.</p><br><p>· Ensure all VAR engineers are trained, and their certification is renewed annually and up to date with the latest release of the software.</p><br><p>· Manage logistics such as scheduling, venue arrangements, and materials.</p><br><p>· Coordinate all on demand and scheduled trainings for the entire META region.</p><br><p>· Maintain accurate training records and track compliance requirements.</p><br><p>· Keep track of all training revenues and ensure that the sales targets are being met every year.</p><br><p>· Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.</p><br><p>· Market company training programs to customers and provide information on benefits to encourage participation</p><br><p><strong>Commercial Excellence:</strong></p><br><p>· Develop and maintain weekly, monthly, and quarterly commercial performance reports.</p><br><p>· Track revenue, margin, order intake, pipeline, backlog, and forecast accuracy.</p><br><p>· Analyze sales KPIs including win rates, conversion ratios, pricing trends, and customer segmentation.</p><br><p>· Provide variance analysis against targets, budgets, and prior year performance.</p><br><p>· Design and manage dashboards using tools such as Power BI, Tableau, or CRM analytics.</p><br><p>· Automate reporting processes to improve accuracy and efficiency.</p><br><p>· Ensure data integrity and consistency across all business units</p><br><p>· Support Field Service managers with service pipeline tracking and forecast consolidation.</p><br><p>· Analyze forecast gaps and risk opportunities.</p><br><p>· Monitor sales cycle duration and deal progression metrics.</p><br><p>· Align reporting standards across regions and business units.</p><br><br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span><br>Responsibilities:<br><p><strong>Pre-Sales & Solution Design:</strong></p><br><p>• Act as the technical authority for LenelS2 and Honeywell Security portfolios including:</p><br><p>o Access Control Systems (ACS)</p><br><p>o Video Management Systems (VMS)</p><br><p>o Intrusion Detection Systems (IDS)</p><br><p>o Integrated Security Platforms</p><br><p>• Design end-to-end security architectures aligned with customer requirements, standards, and regulatory compliance.</p><br><p>• Perform value engineering, ensuring optimal technical and commercial solutions.</p><br><p><strong>Sales & Customer Engagement:</strong></p><br><p>• Partner closely with sales teams to support opportunity qualification, bid strategy, and deal closure.</p><br><p>• Deliver technical presentations, demonstrations, and proof-of-concepts (POCs) to customers, consultants, and partners.</p><br><p>• Respond to RFPs/RFQs, prepare compliance matrices, technical clarifications, and deviations.</p><br><p>• Build and maintain strong relationships with consultants, system integrators, and end users. Lead technical discovery sessions, site assessments, and requirement analysis.</p><br><p>• On quarterly basis, conduct live and digital events for customers (products sales certification training, webinars & NPI presentations)</p><br><p>Technical Leadership & Enablement:</p><br><p>• Serve as a mentor and technical escalation point for other application engineers.</p><br><p>• Support partners and internal teams through training, solution workshops, and best-practice sharing.</p><br><p>• Stay current on product roadmaps, cybersecurity requirements, and industry trends.</p><br><p><strong>Service Coordination:</strong></p><br><p>· Support the Services Sales team in preparing proposals, quotations, and tender documents.</p><br><p>· Keep a record of all potential service customers in the META region (SUSP, training, PES, CS, and Embedded services)</p><br><p>· Ensure timely review, approval, and submission of proposals in alignment with company policies.</p><br><p>· Maintain an accurate record of all opportunities, quotes, and pipeline updates in the NEX system.</p><br><p>· Coordinate with field service manager and sales teams for approvals, pricing, and compliance.</p><br><p>· Track project and contract status to ensure timely execution and closure.</p><br><p>· Serve as a point of contact for customers regarding service quotation updates, documentation, and project coordination.</p><br><p><strong>Training Coordination:</strong></p><br><p>· Plan and coordinate internal and external training programs (onsite and virtual).</p><br><p>· Keep track of all customers training records with regards to the number of certified engineers and certification validity.</p><br><p>· Follow up with all VARs and make sure that their certification requirements are being met.</p><br><p>· Ensure all VAR engineers are trained, and their certification is renewed annually and up to date with the latest release of the software.</p><br><p>· Manage logistics such as scheduling, venue arrangements, and materials.</p><br><p>· Coordinate all on demand and scheduled trainings for the entire META region.</p><br><p>· Maintain accurate training records and track compliance requirements.</p><br><p>· Keep track of all training revenues and ensure that the sales targets are being met every year.</p><br><p>· Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.</p><br><p>· Market company training programs to customers and provide information on benefits to encourage participation</p><br><p><strong>Commercial Excellence:</strong></p><br><p>· Develop and maintain weekly, monthly, and quarterly commercial performance reports.</p><br><p>· Track revenue, margin, order intake, pipeline, backlog, and forecast accuracy.</p><br><p>· Analyze sales KPIs including win rates, conversion ratios, pricing trends, and customer segmentation.</p><br><p>· Provide variance analysis against targets, budgets, and prior year performance.</p><br><p>· Design and manage dashboards using tools such as Power BI, Tableau, or CRM analytics.</p><br><p>· Automate reporting processes to improve accuracy and efficiency.</p><br><p>· Ensure data integrity and consistency across all business units</p><br><p>· Support Field Service managers with service pipeline tracking and forecast consolidation.</p><br><p>· Analyze forecast gaps and risk opportunities.</p><br><p>· Monitor sales cycle duration and deal progression metrics.</p><br><p>· Align reporting standards across regions and business units.</p><br><br>Qualifications:<br><p>• Bachelor’s degree in engineering (Electrical, Electronics, Computer, or related field).</p><br><p>• Proficient in Arabic and English language</p><br><p>• 8+ years of experience in security systems pre-sales / application engineering.</p><br><p>• Strong hands-on experience with:</p><br><p>o Honeywell Security products (ACS, VMS, Intrusion, integration platforms)</p><br><p>o Third party security systems</p><br><p>• Proven experience in large-scale, multi-site, and integrated security projects.</p><br><p>• Experience working with consultants, EPCs, and system integrators in Egypt and Africa Region</p><br><p><strong>We value:</strong></p><br><p>• Excellent presentation, communication, and stakeholder management skills.</p><br><p>• Ability to work independently and manage multiple opportunities simultaneously.</p><br><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p><br><p><strong>Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!</strong><br><strong>#TheFutureIsWhatWeMakeIt</strong></p><br> </div>
<h2 class="h5">Job description</h2>
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<strong>Background</strong><br> <strong>Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and </strong><strong>inspiring stories.</strong><br> <strong>UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.</strong><br> <span>Le PNUD est le réseau mondial de développement du système des Nations Unies. Le PNUD prône le changement et relie les pays aux connaissances, à l’expérience et aux ressources pour aider les gens à se construire une vie meilleure. Présent dans 177 pays et territoires, le PNUD offre une perspective mondiale et des connaissances locales aux peuples et aux nations. </span><br><p><span>La mission du PNUD au Maroc est double. Par son expertise internationale, il propose au gouvernement marocain des analyses et des solutions adaptées aux défis des solutions de développement. </span></p><br><p><span>En outre, le PNUD joue un rôle fédérateur dans la mobilisation et la coordination de nombreux partenaires nationaux et internationaux autour d’un agenda commun : la réalisation des Objectifs de Développement Durable (ODD). </span></p><br><p><span>Dans le cadre de ses activités de communication, le PNUD Maroc cherche à renforcer sa présence en ligne et à améliorer la qualité de son contenu multimédia.</span></p><br><p><span><strong>2. Objectif du stage</strong></span></p><br><p><span>L'objectif de ce stage est de soutenir l'équipe de communication du PNUD Maroc dans la création de contenus multimédias variés (vidéos, infographies, images, animations, etc.) afin de promouvoir les initiatives et projets du PNUD Maroc auprès des différentes parties prenantes, y compris le grand public, les partenaires et les donateurs.</span></p><br> <strong>Duties and Responsibilities</strong><br><p><span>Sous la supervision directe de l’Analyste en Communication du PNUD Maroc, le/la stagiaire en création de contenu multimédia sera chargé(e) des tâches suivantes :</span></p><br><ul> <li><span><strong>Conception graphique</strong> : Créer des visuels attrayants pour les réseaux sociaux, les présentations, et les rapports (infographies, bannières, affiches, etc.).</span></li> <li><span><strong>Production vidéo</strong> : Filmer, monter et éditer des vidéos courtes pour des plateformes numériques, en mettant l'accent sur les projets du PNUD et les témoignages des bénéficiaires.</span></li> <li><span><strong>Animation et motion design</strong> : Développer des animations simples pour illustrer les données et les concepts clés des projets du PNUD.</span></li> <li><span><strong>Photographie</strong> : Prendre et retoucher des photos lors d'événements ou sur le terrain pour illustrer les actions du PNUD.</span></li> <li><span><strong>Support à la gestion des réseaux sociaux</strong> : Collaborer à la gestion et à la planification des publications sur les réseaux sociaux en proposant des idées créatives pour augmenter l'engagement du public.</span></li> <li><span><strong>Veille créative</strong> : Se tenir informé(e) des nouvelles tendances en matière de création de contenu multimédia et proposer des idées innovantes pour améliorer la qualité et l'impact du contenu du PNUD.</span></li></ul> <span><strong>Eligibilité</strong></span><br><p><span>Les candidat.e.s au programme de stages du PNUD doivent, au moment de la candidature, remplir <u>l’une</u> des conditions suivantes :</span></p><br><p><span>a. Être inscrit.e à un programme de diplôme de troisième cycle (tel qu’un master ou plus);</span><br><span>b. Être inscrit.e en dernière année académique d’un premier cycle universitaire (licence ou équivalent);</span><br><span>c. Avoir récemment obtenu un diplôme universitaire (tel que défini aux points (a) et (b) ci-dessus) et, en cas de sélection, commencer le stage dans un délai d’un an après l’obtention du diplôme;</span></p><br><p><span>d. Être inscrit.e à un programme professionnel de formation postuniversitaire et effectuer le stage dans le cadre de ce programme.</span></p><br><p><span><strong>Qualifications et Compétences Requises</strong></span></p><br><ul> <li><span><strong>Formation</strong> : Étudiant(e) en fin de cycle ou récemment diplômé(e) dans un domaine pertinent tel que le design graphique, la production audiovisuelle, le marketing digital, ou tout autre domaine connexe.</span></li> <li><span><strong>Compétences techniques</strong> : Maîtrise des logiciels de création graphique et de montage vidéo (Adobe Creative Suite : Photoshop, Illustrator, Premiere Pro, After Effects, etc.).</span></li> <li><span><strong>Créativité</strong> : Forte capacité à produire des contenus visuellement attrayants et adaptés aux différents canaux de communication (réseaux sociaux, site web, présentations).</span></li> <li><span><strong>Compétences en communication</strong> : Excellente capacité à comprendre et traduire des concepts complexes en contenus visuels accessibles.</span></li> <li><span><strong>Autonomie</strong> : Capacité à travailler de manière indépendante tout en étant intégré(e) dans une équipe, avec une grande rigueur et un sens du détail.</span></li></ul><p><span><strong>Langues</strong> : </span></p><br><ul> <li><span>Maîtrise du français et de l’anglais à l’oral et à l’écrit est requises</span></li> <li><span>Connaissance de l’arabe est un atout.</span></li></ul><p><span><strong>Durée du stage</strong></span></p><br><p><span>Le stage aura une durée de six (6) mois.</span></p><br><p><span><strong>Lieu de travail</strong></span></p><br><p><span>Le/la stagiaire sera basé(e) au bureau du PNUD Maroc à Rabat, avec la possibilité de travailler à distance selon les exigences du stage.</span></p><br><p><span><strong>Supervision</strong></span></p><br><p><span>Le/la stagiaire travaillera sous la supervision directe de l’Analyste en Communication du PNUD Maroc. Des suivis réguliers avec le/la stagiaire seront effectuées pour assurer la qualité des livrables et le développement professionnel du/de la stagiaire.</span></p><br><p><span><strong>Évaluation et certification</strong></span></p><br><p><span>À la fin du stage, le/la superviseur(e) doit préparer une évaluation écrite des performances du/de la stagiaire et organiser un entretien avec celui-ci/celle-ci afin de lui fournir un retour d'information sur son expérience et ses réalisations.</span></p><br><p><span>À l’issue du stage, le/la stagiaire reçoit un certificat de stage délivré par le PNUD.</span></p><br><p><span><strong>Modalités de candidature</strong></span></p><br><p><span>Les candidat(e)s intéressé(e)s doivent soumettre les documents suivants :</span></p><br><ul> <li><span>Un CV actualisé.</span></li> <li><span>Une lettre de motivation.</span></li> <li><span>Un portfolio de travaux précédents en création de contenu multimédia (liens ou fichiers).</span></li></ul><p><span><strong>Dispositions administratives :</strong></span></p><br><ul> <li><span>Les stagiaires sont responsables de l’obtention des visas nécessaires ainsi que de l’organisation de leur voyage à destination et en provenance du lieu d’affectation où se déroulera le stage.</span></li> <li><span>Les opportunités de stage sont exclusivement ouvertes aux personnes disposant du droit légal de résider et de travailler au Maroc.</span></li></ul><p><span><strong>Conditions générales du stage</strong></span></p><br><ul> <li><span>Lorsqu’un(e) stagiaire effectue un stage en présentiel et ne bénéficie d’aucun soutien financier de la part d’une institution ou d’un programme, tel qu’une université, un gouvernement, une fondation ou un programme de bourses, une allocation destinée à contribuer à la couverture des dépenses quotidiennes de base liées au stage, telles que les repas et le transport au lieu d’affectation, sera versée par le bureau d’accueil.</span></li> <li><span>Lorsqu’un(e) stagiaire bénéficie d’un soutien financier d’une institution, d’un gouvernement ou d’un tiers, le PNUD versera, sous réserve des règles applicables de cette institution, de ce gouvernement ou de ce tiers, la différence éventuelle entre le soutien financier externe reçu et l’allocation applicable du PNUD.</span></li> <li><span>Toutes les autres dépenses liées au stage seront à la charge du/de la stagiaire, du gouvernement ou de l’institution qui le/la parraine.</span></li> <li><span>Le stage est encadré exclusivement par un accord de stage émis par le PNUD et signé par le/la stagiaire et le PNUD Maroc, conformément aux règles et procédures internes du PNUD. Le PNUD Maroc ne signe pas de convention de stage avec des établissements académiques et n’est pas tenu de conclure tout autre document externe lié au stage.</span></li> <li><span>Le PNUD décline toute responsabilité quant aux frais résultant d’accidents, de maladies ou de décès survenant pendant la période de stage.</span></li> <li><span>Les stagiaires sont responsables de l’obtention des visas nécessaires ainsi que de l’organisation de leur voyage à destination et en provenance du lieu d’affectation où se déroulera le stage.</span></li> <li><span>Les stagiaires doivent fournir une preuve de leur affiliation à un régime d’assurance maladie. </span></li> <li><span>Lorsqu’un(e) stagiaire bénéficie d’un soutien financier d’une institution, d’un Les stagiaires ne sont pas membres du personnel et ne peuvent représenter le PNUD à quelque titre officiel que ce soit.</span></li> <li><span>Les stagiaires sont censés travailler à temps plein ; toutefois, une certaine flexibilité peut être accordée afin de répondre aux exigences des programmes d’études ou selon les besoins de l’exercice des tâches dans le cadre du stage.</span></li> <li><span>Les stagiaires accumulent des droits à congé à raison de 1,5 jour par mois et bénéficient des jours fériés officiels des Nations Unies, au niveau du bureau de pays. </span></li> <li><span>À l’issue du stage, une attestation de stage sera délivrée au/à la stagiaire par le PNUD Maroc.</span></li></ul><p><span><strong>Avantages</strong></span></p><br><ul> <li><span>Opportunité de travailler avec une équipe dynamique dans un environnement international.</span></li> <li><span>Expérience concrète dans la création de contenu pour une organisation internationale.</span></li> <li><span>Réseau professionnel élargi au sein du système des Nations Unies.</span></li></ul> <strong>Disclaimer</strong><br> Important information for US Permanent Residents ('Green Card' holders) <br> Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. <br> UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications. <br> Applicant information about UNDP rosters <br> Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. <br> Non-discrimination <br> UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. <br> UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. <br> <br> Scam warning <br> The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. <br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP provides integrated solutions in programming, policy, and financing to achieve the Sustainable Development Goals (SDGs). In this context, UNDP has established a Global Policy Network (GPN), a global and field-based technical expertise network covering a wide range of knowledge areas and supporting signature solutions and organizational capabilities outlined in the Strategic Plan. The Bureau for Policy and Programme Support (BPPS) and the Crisis Bureau (CB) are the two anchoring bureaus of the GPN.</p><br> <p>In this framework, the new Governance, Rule of Law and Peacebuilding (GRP) Hub, a joint initiative with BPPS, provides leadership and advisory services to strengthen UNDP’s impact on governance and peacebuilding, ensuring the integration of democratic governance and human rights into crisis response and recovery. The Hub aims to build an integrated portfolio collaboratively between CB and BPPS and to establish partnerships with various stakeholders, including the UN system, IFIs, civil society, and the private sector.</p><br> <p>Through Local Action, the GRP Hub seeks to contribute to peace and development, achieve visible impact on communities, and improve lives by delivering integrated solutions that leverage global expertise and partnerships. The Local Action unit works closely with local and regional governments as key development actors, emphasizing their role as service delivery leaders, drivers of innovation, and the level of government closest to people.</p><br> <p>Local and regional governments are already responsible for more than 65% of SDG targets, most of which relate to the delivery of basic services such as water, sanitation, mobility, climate action, health, and education. Cities and territories play an important role in implementing the SDGs, which are increasingly used as a strategic medium- and long-term planning and budgeting tool. Since 2015, local governments and their associations have become increasingly active in promoting the SDGs through advocacy, working with local populations and partners to translate the spirit of Agenda 2030 into cities and territories. Local governments have also begun using the SDGs as a strategic framework to deliver better and more innovative public services aligned with SDG targets and indicators.</p><br> <p>Within the SDG Local Action project, UNDP is one of the implementing partners of the Mayors’ Challenge, a global initiative aimed at rethinking the most essential services cities provide to residents.</p><br> <p>In this context, the SDG Local Action project is launching a call for applications to recruit a Project Supervisor to support the implementation of the Mayors’ Challenge in the city of Fez, Morocco, one of the winning cities of the 2025 edition.</p><br> <p>The project “Smart Management of the Cleanliness Sector, Integration of Waste Pickers into Cooperatives, and Promotion of the Circular Economy” aims to address challenges related to informal waste recovery activities. These activities, carried out by waste pickers operating outside the formal system, are often conducted in precarious and unsanitary conditions, contributing to the spread of illegal dumping sites across the city, affecting living conditions, urban attractiveness, and public health.</p><br> <p>Through an inclusive and structured approach, the project foresees the integration of waste pickers into formal cooperatives, ensuring respect for their dignity, access to stable income, social protection, and training programs that support their long-term inclusion and future prospects.</p><br> <p>The innovative nature of this initiative lies in its ability to professionalize the sector while placing waste pickers at the center of the operational system. By becoming managers of collection and sorting points, they are recognized as strategic partners in urban cleanliness and recycling, actively contributing to citizen awareness and the promotion of waste sorting at source.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The Project Coordinator will perform the following functions:</p><br> <p><strong>A. Support implementation of the project in the city of Fez</strong></p><br> <ul> <li>Coordinate all project activities with the focal point and city team, and contribute to strengthening local capacities in project management, planning, budgeting, and procurement of goods and services for project implementation;</li> <li>Lead strategic planning, decision-making, execution, and review to achieve project targets, indicators, and results;</li> <li>Prepare terms of reference for procurement processes to achieve project activities and objectives;</li> <li>Facilitate the development and implementation of contracting strategy, procurement strategy, quality management, supplier selection, and improvement of procurement processes;</li> <li>Supervise the work of service providers, consultants, and/or private entities implementing the project, and conduct performance evaluations in line with UNDP rules; regulations, and procedures. Certify to UNDP that services procured for project implementation have been delivered satisfactorily to the municipality;</li> <li>Facilitate analysis of information required for procurement planning and monitor implementation;</li> <li>Coordinate project staff, assess team performance, provide guidance, and build local capacity within the team;</li> <li>Organize meetings, maintain agendas, and guide client and user visits. Develop an activity schedule with deadlines for specific deliverables;</li> <li>Develop proposals to improve project efficiency, including strategies to enhance overall project impact;</li> <li>Identify sustainability alternatives for the project and prepare an exit strategy once external funding is exhausted. Work closely with the municipality to identify internal resources needed to sustain project results after completion;</li> <li>Monitor project operations, including administrative tasks, staff management, inventory tracking of office supplies, correspondence, and ensure proper implementation of all procedures;</li> <li>Maintain budget information and accounting records of project activities.</li> </ul> <p><strong>B. Project monitoring and reporting</strong></p><br> <ul> <li>Prepare a monitoring framework for project status, results, and milestones;</li> <li>Monitor project results, identify data related to SDG targets and indicators, and liaise with the communications team to provide data for infographics and other communication materials;</li> <li>Prepare operational reports on project activities and their impact on beneficiaries;</li> <li>Liaise with the global SDG Local Action team to keep the project webpage updated and contribute stories to communicate project results;</li> <li>Ensure effective communication on project activities with UNDP, the municipality of Fez, project beneficiaries, and local communities;</li> <li>Document the methodology and technologies used during project implementation.</li> </ul> <p><strong>C. Sharing lessons learned globally</strong></p><br> <ul> <li>Develop knowledge products on how the project contributes to SDGs through innovation in public service delivery; </li> <li>Develop policy briefs and easily transferable knowledge materials on lessons learned from the project; </li> <li>Participate in global exchanges among local governments on how the project contributes to SDG implementation at the local level. </li> </ul> <p>The incumbent will perform other duties within their functional profile as deemed necessary for the proper functioning of the Office and the Organization.</p><br> <p><strong>Institutional Arrangements</strong></p><br> <p>Under the overall supervision of the Mayor of the city and the city project focal point, the Project Coordinator will report directly to the UNDP Advisor on Cities and Local Governments based in New York (USA).</p><br> <p><strong>Competencies</strong></p><br> <p><strong>Core Competencies</strong></p><br> <ul> <li><strong>Achieve Results:</strong> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work;</li> <li><strong>Think Innovatively:</strong> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking;</li> <li><strong>Learn Continuously:</strong> LEVEL 2: Go outside comfort zone, learn from others and support their learning;</li> <li><strong>Adapt with Agility:</strong> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process;</li> <li><strong>Act with Determination: </strong>LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously;</li> <li><strong>Engage and Partner:</strong> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships;</li> <li><strong>Enable Diversity and Inclusion:</strong> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making.</li> </ul> <br> <p><strong>Functional/Technical competencies</strong></p><br> <p><strong>Business management</strong></p><br> <ul> <li><strong>Project management: </strong>Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific objectives. </li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li><strong>Effective decision-making:</strong> Ability to make timely and effective decisions within authority, expertise, and resources.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Communication: </strong>Ability to communicate clearly and concisely in written and verbal form; adapt messages and methods to audience; manage internal and external communications.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Working with evidence and data: </strong>Ability to inspect, clean, transform and model data to uncover useful information for decision-making.</li> </ul> <p><strong>2030 Agenda: Prosperity</strong></p><br> <ul> <li><strong>Inclusive growth:</strong> Urban development design, risk mitigation, inclusive design, resilience and sustainability.</li> </ul> <p><strong>2030 Agenda: Engagement and effectiveness</strong></p><br> <ul> <li> <p><strong>SDG integration:</strong> Role of science, technology and innovation for SDGs. </p><br></li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li> <p><strong>Strategic and creative thinking:</strong> Ability to approach issues in a new way through intentional and rational thinking focused on critical analysis of factors affecting long-term success. </p><br></li> </ul> <br> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education</strong></p><br> <ul> <li>A Master’s degree (or equivalent) in environment, circular economy, waste management and recycling, or sustainable development is required.</li> <li>A first-level university degree (Bachelor’s) in the above fields, combined with two additional years of relevant experience, will be considered in lieu of an advanced degree.</li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Candidates with a Master’s degree (or equivalent) are not required to have professional experience.</li> <li>Candidates with a Bachelor’s degree (or equivalent) must have at least two (2) years of relevant professional experience in environmental project management, with strong knowledge of the Moroccan regulatory context. </li> </ul> <p><strong>Required skills:</strong></p><br> <ul> <li>Proven leadership and project management skills;</li> <li>Computer literacy and proficiency in office software (MS Word, Excel, PowerPoint, etc.);</li> <li>Strong understanding of local realities related to waste pickers’ activities. </li> </ul> <p><strong>Desired skills:</strong></p><br> <ul> <li>Experience working with local governments and associations;</li> <li>Expertise in waste management and valorization;</li> <li>Professional experience in waste management, circular economy, sustainable development, recycling technologies, as well as communication and mediation.</li> </ul> <p><strong>Language Requirements:</strong></p><br> <ul> <li>Fluency in English (spoken and written) is required.</li> <li>Fluency in Arabic and Moroccan dialect is required.</li> <li>Knowledge of Amazigh dialect is an asset. </li> </ul> <p><strong>Professional Certificates</strong></p><br> <ul> <li>Project management certification is an asset. </li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> Background and Organizational Context <br> <p>UNDP Morocco Country Programme Document (CPD) for the period 2023 to 2027 Programme will focus on three UNSDCF priority outcome areas: </p><br> <p>(a) inclusive economic transformation and sustainability (UNSDCF outcome 1); </p><br> <p>(b) inclusion and social protection (UNSDCF outcome 3); and </p><br> <p>(c) governance, resilience, and local development (UNSDCF outcome 4). </p><br> <p>Using a portfolio approach, wherever possible, UNDP interventions and its financing framework for economic transformation and sustainability will be informed by the engagement with vulnerable groups under the inclusion/social protection outcome area to design appropriate responses. Similarly, interventions under both inclusion/social protection and economic transformation, as well as Goals-related data monitoring, will inform the design of policies and processes to be supported under the governance, resilience, and local development outcome area – to improve the quality of policy coherence and services under the other outcome areas.</p><br> <p>UNDP is striving to ensure its procurement function and practices are an integral part of UNDP’s competitive advantage as a development partner of choice. This requires placing more attention on strategically integrating procurement at the project design stage, stimulating innovation in specifications and technologies, and adopting more sustainable production and consumption practices that align with UNDPs sustainable development goals. Sustainable procurement means making sure products, services, and purchases are as sustainable as possible with the lowest environmental impact and most positive social results. In implementing UNDP strategic procurement priorities, Country offices will strive to use flexible methods for high-value/low-risk and timely delivery that meet the needs of its clients and key stakeholders.</p><br> <br> Position Purpose <br> <p>Under the guidance and direct supervision of the DRR, Operations Manager, or Procurement Specialist, the Procurement Associate provides leadership in execution of procurement services in CO ensuring their effectiveness, transparency, and integrity. The Procurement Associate supervises and leads the support staff of the CO Procurement Unit. S/he promotes a client-focused, quality, and results-oriented approach in the Unit. </p><br> <p>The Procurement Associate works in close collaboration with Operations, Programme and project teams in the Country Office, Region and UNDP HQ as well as with vendors and Government officials to deliver information, provide advisory support, and resolve complex procurement-related issues. </p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <br> Key Duties and Accountabilities <br> <strong>1.) </strong>Administer and supportimplementation of innovative and sustainable procurement strategies and policies that are in alignment with principles of fairness, integrity and transparency to achieve best value for money. <br> <ul> <li>Ensure full compliance of procurement activities with UNDP rules, regulations, policies, and strategic priorities through implementation of effective internal controls and proper functioning of UNDP’s client–oriented procurement management system. </li> <li>Elaborate/establish internal procurement Standard Operating Procedures (SOPs), map CO procurement business processes, and assist in managing workflows in Procurement Unit in coordination with supervisor. </li> <li>Conducts research to provide input to the formulation and implementation of the CO contract strategy that includes tendering processes and evaluation, managing the contract and contractor, legal considerations and payment conditions; and strategic procurement that includes sourcing strategy, supplier selection and evaluation, quality management, and cost reduction strategies. </li> </ul> <br> <p>2.) Organize procurement processes for CO, projects, and collaborate with other UN Agencies.</p><br> <br> <ul> <li>Consolidate procurement plans for the office and projects, and monitor their implementation for the country office and projects.</li> <li>Organize procurement processes that include preparation and conduct of RFQ, ITB or RFP, and the receipt and evaluation of quotations, bids or proposals in full compliance with UNDP rules and regulations. </li> <li>Conduct preliminary review of submissions to internal procurement review committees (CAP, RACP and ACP). </li> <li>Prepare Purchase Orders and contracts in and outside e-procurement systems, prepare purchase orders for contracting services, and create vendors and buyer profiles in e-procurement. Implement internal control system that ensures purchase orders are duly prepared, dispatched, and corrected on a timely basis when there are budget check errors or other problems.</li> <li>Implement harmonized procurement services and analyze new opportunities for joint procurement for the UN agencies in line with the UN reform.</li> </ul> <br> 3.) Implement a sourcing strategy and e-procurement tools to find best values in marketplace and align purchasing strategy to project and CO goals. <br> <ul> <li>Develop and update rosters of suppliers. </li> <li>Implement supplier selection and evaluation.</li> </ul> <br> <p>4.) Facilitate procurement knowledge building and knowledge sharing in CO, Region and UNDP.</p><br> <br> <ul> <li>Organize procurement training for operations and project staff.</li> <li>Organize procurement training for vendors on e-procurement modules.</li> <li>Synthesize lessons learned and best practices in procurement.</li> <li>Make sound contributions to knowledge networks and communities of practice.</li> </ul> <br> 5.) Ensures organization of logistical services focusing on achievement of the following results. <br> <ul> <li>Organization of travel including purchase of tickets, DSA calculation, PO preparation; arrangement of shipments; conference facilities arrangements.</li> <li>Timely conducted DSA, travel agencies, vehicle maintenance, hotel and conference facilities surveys.</li> </ul> <br> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. <br> Supervisory/Managerial Responsibilities: Supervises support staff in Procurement Unit <br> Requirements: <br> <i><strong>Education</strong></i> <br> <ul> <li>Secondary education is required </li> <li>A university degree (bachelor´s degree) in Business Administration, Public Administration, Finance, Economics or equivalent will be given due consideration, but it is not a requirement.</li> <li>CIPS level 3 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage.</li> </ul> <br> <p><i><strong> Experience, Knowledge, and Skills</strong></i></p><br> <br> <ul> <li>Minimum of 7 years (with secondary education) or 4 years (with bachelor’s degree) of relevant progressively responsible administrative experience is required at the national and international level. </li> <li>At least 3 years in managing public sector procurement of goods and services is desired. </li> <li>Experience in the usage of computers and office software packages (MS Word, Excel, etc) and advance knowledge web-based management systems such as ERP is required.</li> <li>Experience in UN/UNDP and/or international multi-lateral organizations and/or emergency, crisis humanitarian, and development context is desired.</li> <li>Experience in contract management, legal considerations, payment conditions, and/or strategic procurement in the marketplace is desired. </li> <li>Experience in managing medium-sized tendering and evaluation processes is desired.</li> <li>Experience in the public sector procurement of goods and services is desired.</li> </ul> <br> <p><strong>Language requirements </strong> </p><br> <br> <ul> <li>Fluency in French and Arabic is required.</li> </ul> <br> <p><i><strong>Expected Demonstration of Competencies</strong></i></p><br> <br> <i><strong>Core : </strong></i> <br> <p><strong>Achieve Results</strong></p><br> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <p><strong>Think Innovatively</strong></p><br> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <p><strong>Learn Continuously</strong></p><br> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <p><strong>Adapt with Agility </strong></p><br> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <strong>Act with Determination </strong> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><strong>Engage and Partner</strong></p><br> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <p><strong>Enable Diversity and Inclusion</strong></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making <br> <p><i><strong>People Management </strong></i></p><br> <p>UNDP People Management Competencies can be found in the dedicated site. </p><br> <p><i><strong>Cross-Functional & Technical competencies </strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <i><strong>Procurement</strong></i> Sourcing <ul> <li>Ability to find, evaluate and engage suppliers of goods and services </li> </ul> <br> <i><strong>Procurement </strong></i> Financial Analysis <ul> <li>Knowledge of evaluating businesses, projects, budgets, and other finance related transactions to determine their performance and suitability </li> </ul> <br> <i><strong>Procurement </strong></i> Procurement Management <ul> <li>The ability to acquire goods, services or works from an outside external source.</li> </ul> <br> <i><strong>Procurement </strong></i> Stakeholder Management <ul> <li>Ability to work with incomplete information and balance competing interests to create value for all stakeholders</li> </ul> <br> <i><strong>Business Management </strong></i> <p>Customer</p><br> <p>Satisfaction/Client</p><br> <p>Management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers' needs.</li> <li>Provide inputs to the development of customer service strategy</li> <li>Look for ways to add value beyond clients’ immediate requests</li> <li>Ability to anticipate client’s upcoming needs and concerns</li> </ul> <br> <i><strong>Business Management</strong></i> Risk Management <ul> <li>Identify and organize action around mitigating and proactively managing risks</li> </ul> <br> <i><strong>Business Management</strong></i> Communication <ul> <li>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels</li> </ul> <br> <br> <p><strong>Keywords</strong></p><br> <br> <p>Public Sector Procurement and Sourcing</p><br> <p>Stakeholder management</p><br> <p>Purchase order and contract monitoring</p><br> <p>Supplier evaluation</p><br> <p>Best value for money </p><br> <br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Probation</strong></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> #LI-DNI<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> Background and Organizational Context <br> <p>UNDP Morocco Country Programme Document (CPD) for the period 2023 to 2027 Programme will focus on three UNSDCF priority outcome areas: </p><br> <p>(a) inclusive economic transformation and sustainability (UNSDCF outcome 1); </p><br> <p>(b) inclusion and social protection (UNSDCF outcome 3); and </p><br> <p>(c) governance, resilience, and local development (UNSDCF outcome 4). </p><br> <p>Using a portfolio approach, wherever possible, UNDP interventions and its financing framework for economic transformation and sustainability will be informed by the engagement with vulnerable groups under the inclusion/social protection outcome area to design appropriate responses. Similarly, interventions under both inclusion/social protection and economic transformation, as well as Goals-related data monitoring, will inform the design of policies and processes to be supported under the governance, resilience, and local development outcome area – to improve the quality of policy coherence and services under the other outcome areas.</p><br> <p>UNDP is striving to ensure its procurement function and practices are an integral part of UNDP’s competitive advantage as a development partner of choice. This requires placing more attention on strategically integrating procurement at the project design stage, stimulating innovation in specifications and technologies, and adopting more sustainable production and consumption practices that align with UNDPs sustainable development goals. Sustainable procurement means making sure products, services, and purchases are as sustainable as possible with the lowest environmental impact and most positive social results. In implementing UNDP strategic procurement priorities, Country offices will strive to use flexible methods for high-value/low-risk and timely delivery that meet the needs of its clients and key stakeholders.</p><br> <br> Position Purpose <br> <p>Under the guidance and direct supervision of the DRR, Operations Manager, or Procurement Specialist, the Procurement Associate provides leadership in execution of procurement services in CO ensuring their effectiveness, transparency, and integrity. The Procurement Associate supervises and leads the support staff of the CO Procurement Unit. S/he promotes a client-focused, quality, and results-oriented approach in the Unit. </p><br> <p>The Procurement Associate works in close collaboration with Operations, Programme and project teams in the Country Office, Region and UNDP HQ as well as with vendors and Government officials to deliver information, provide advisory support, and resolve complex procurement-related issues. </p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <br> Key Duties and Accountabilities <br> <strong>1.) </strong>Administer and supportimplementation of innovative and sustainable procurement strategies and policies that are in alignment with principles of fairness, integrity and transparency to achieve best value for money. <br> <ul> <li>Ensure full compliance of procurement activities with UNDP rules, regulations, policies, and strategic priorities through implementation of effective internal controls and proper functioning of UNDP’s client–oriented procurement management system. </li> <li>Elaborate/establish internal procurement Standard Operating Procedures (SOPs), map CO procurement business processes, and assist in managing workflows in Procurement Unit in coordination with supervisor. </li> <li>Conducts research to provide input to the formulation and implementation of the CO contract strategy that includes tendering processes and evaluation, managing the contract and contractor, legal considerations and payment conditions; and strategic procurement that includes sourcing strategy, supplier selection and evaluation, quality management, and cost reduction strategies. </li> </ul> <br> <p>2.) Organize procurement processes for CO, projects, and collaborate with other UN Agencies.</p><br> <br> <ul> <li>Consolidate procurement plans for the office and projects, and monitor their implementation for the country office and projects.</li> <li>Organize procurement processes that include preparation and conduct of RFQ, ITB or RFP, and the receipt and evaluation of quotations, bids or proposals in full compliance with UNDP rules and regulations. </li> <li>Conduct preliminary review of submissions to internal procurement review committees (CAP, RACP and ACP). </li> <li>Prepare Purchase Orders and contracts in and outside e-procurement systems, prepare purchase orders for contracting services, and create vendors and buyer profiles in e-procurement. Implement internal control system that ensures purchase orders are duly prepared, dispatched, and corrected on a timely basis when there are budget check errors or other problems.</li> <li>Implement harmonized procurement services and analyze new opportunities for joint procurement for the UN agencies in line with the UN reform.</li> </ul> <br> 3.) Implement a sourcing strategy and e-procurement tools to find best values in marketplace and align purchasing strategy to project and CO goals. <br> <ul> <li>Develop and update rosters of suppliers. </li> <li>Implement supplier selection and evaluation.</li> </ul> <br> <p>4.) Facilitate procurement knowledge building and knowledge sharing in CO, Region and UNDP.</p><br> <br> <ul> <li>Organize procurement training for operations and project staff.</li> <li>Organize procurement training for vendors on e-procurement modules.</li> <li>Synthesize lessons learned and best practices in procurement.</li> <li>Make sound contributions to knowledge networks and communities of practice.</li> </ul> <br> 5.) Ensures organization of logistical services focusing on achievement of the following results. <br> <ul> <li>Organization of travel including purchase of tickets, DSA calculation, PO preparation; arrangement of shipments; conference facilities arrangements.</li> <li>Timely conducted DSA, travel agencies, vehicle maintenance, hotel and conference facilities surveys.</li> </ul> <br> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. <br> Supervisory/Managerial Responsibilities: Supervises support staff in Procurement Unit <br> Requirements: <br> <i><strong>Education</strong></i> <br> <ul> <li>Secondary education is required </li> <li>A university degree (bachelor´s degree) in Business Administration, Public Administration, Finance, Economics or equivalent will be given due consideration, but it is not a requirement.</li> <li>CIPS level 3 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage.</li> </ul> <br> <p><i><strong> Experience, Knowledge, and Skills</strong></i></p><br> <br> <ul> <li>Minimum of 7 years (with secondary education) or 4 years (with bachelor’s degree) of relevant progressively responsible administrative experience is required at the national and international level. </li> <li>At least 3 years in managing public sector procurement of goods and services is desired. </li> <li>Experience in the usage of computers and office software packages (MS Word, Excel, etc) and advance knowledge web-based management systems such as ERP is required.</li> <li>Experience in UN/UNDP and/or international multi-lateral organizations and/or emergency, crisis humanitarian, and development context is desired.</li> <li>Experience in contract management, legal considerations, payment conditions, and/or strategic procurement in the marketplace is desired. </li> <li>Experience in managing medium-sized tendering and evaluation processes is desired.</li> <li>Experience in the public sector procurement of goods and services is desired.</li> </ul> <br> <p><strong>Language requirements </strong> </p><br> <br> <ul> <li>Fluency in French and Arabic is required.</li> </ul> <br> <p><i><strong>Expected Demonstration of Competencies</strong></i></p><br> <br> <i><strong>Core : </strong></i> <br> <p><strong>Achieve Results</strong></p><br> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <p><strong>Think Innovatively</strong></p><br> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <p><strong>Learn Continuously</strong></p><br> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <p><strong>Adapt with Agility </strong></p><br> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <strong>Act with Determination </strong> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><strong>Engage and Partner</strong></p><br> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <p><strong>Enable Diversity and Inclusion</strong></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making <br> <p><i><strong>People Management </strong></i></p><br> <p>UNDP People Management Competencies can be found in the dedicated site. </p><br> <p><i><strong>Cross-Functional & Technical competencies </strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <i><strong>Procurement</strong></i> Sourcing <ul> <li>Ability to find, evaluate and engage suppliers of goods and services </li> </ul> <br> <i><strong>Procurement </strong></i> Financial Analysis <ul> <li>Knowledge of evaluating businesses, projects, budgets, and other finance related transactions to determine their performance and suitability </li> </ul> <br> <i><strong>Procurement </strong></i> Procurement Management <ul> <li>The ability to acquire goods, services or works from an outside external source.</li> </ul> <br> <i><strong>Procurement </strong></i> Stakeholder Management <ul> <li>Ability to work with incomplete information and balance competing interests to create value for all stakeholders</li> </ul> <br> <i><strong>Business Management </strong></i> <p>Customer</p><br> <p>Satisfaction/Client</p><br> <p>Management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers' needs.</li> <li>Provide inputs to the development of customer service strategy</li> <li>Look for ways to add value beyond clients’ immediate requests</li> <li>Ability to anticipate client’s upcoming needs and concerns</li> </ul> <br> <i><strong>Business Management</strong></i> Risk Management <ul> <li>Identify and organize action around mitigating and proactively managing risks</li> </ul> <br> <i><strong>Business Management</strong></i> Communication <ul> <li>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels</li> </ul> <br> <br> <p><strong>Keywords</strong></p><br> <br> <p>Public Sector Procurement and Sourcing</p><br> <p>Stakeholder management</p><br> <p>Purchase order and contract monitoring</p><br> <p>Supplier evaluation</p><br> <p>Best value for money </p><br> <br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Probation</strong></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> #LI-DNI<br><br> </div>