Technical Analysts Jobs in Morocco

<p>Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From self-driving cars to life-saving robots, our digital and software technology experts are pushing boundaries by providing unique R&amp;D and engineering services across all sectors. Join us for a career full of opportunities, where you can make a difference and no two days are the same.</p><p>About the position: We are looking for a Packaging Design Engineer (CAD Packaging Engineer) to join our Casablanca team. You will be responsible for the design and optimization of packaging solutions using CAD tools, while ensuring cost control, optimization of logistics flows, and compliance with quality requirements.</p><p>Job missions: • Conduct packaging studies and propose optimized solutions using CAD design tools. • Design and improve packaging concepts considering technical, logistical, and economic constraints. • Analyze packaging costs and identify optimization levers. • Reduce packaging waste and optimize transport volumes. • Ensure the compliance of deliverables with quality standards and applicable regulations. • Collaborate with project teams to support product development and industrialization. • Participate in continuous improvement initiatives related to packaging and industrial performance.</p><p>Your profile: • Bachelor's degree (Bac+3) in Mechanical Engineering, Design, Packaging, or a related field. • First experience (up to 2 years) in packaging, mechanical design, or an industrial environment. • Good knowledge of packaging design and optimization methods. • Proficiency in CATIA V5/V6 tools and knowledge of PLM environments. • Ability to solve technical problems and propose pragmatic solutions. • Analytical, organizational, and rigorous mindset. • Good communication skills in French and English. • Team spirit, autonomy, and results-oriented.</p><p>A few reasons to join us: Quality of work life: Possibility of remote work in Morocco and internationally, and autonomy in organizing your daily life, hybrid missions according to your preferences. Continuous learning: access to dedicated training and certifications for your technology, personalized support, and structured integration path. Diverse and high-impact projects: work with major clients in various sectors with stimulating business and technological challenges.</p><p>Our commitments and priorities: The Capgemini Group promotes an inclusive culture in a multicultural and disability-friendly environment. By joining us, you become part of a collective that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and is committed to reducing its environmental impact across all its sites and with its clients. Capgemini is a responsible and multicultural global leader, bringing together nearly 300,000 people in over 50 countries. With 55 years of experience, we are a strategic partner for companies in transforming their activities by leveraging the full power of technology and innovation in constantly evolving fields such as cloud, data, Artificial Intelligence, connectivity, software, digital engineering, or platforms.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+3 in Mechanical Engineering, Design, Packaging, or a related field.</li><li>First experience (up to 2 years) in packaging, mechanical design, or an industrial environment.</li><li>Good knowledge of packaging design and optimization methods.</li><li>Proficiency in CATIA V5/V6 tools and knowledge of PLM environments.</li><li>Ability to solve technical problems and propose pragmatic solutions.</li><li>Analytical, organizational, and rigorous mindset.</li><li>Good communication skills in French and English.</li><li>Team spirit, autonomy, and results-oriented.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2VB</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset. </p><br><br> <br> Job : <p>We are looking for a Site Reliability Engineer (SRE) passionate about automation, system reliability, and artificial intelligence technologies applied to IT operations (AIOps).</p><br><br><p>In this role, you will be responsible for the availability, performance, scalability, and resilience of production platforms. You will contribute to the transformation of operations towards a proactive and predictive model through the use of AIOps solutions, advanced automation, and modern observability.</p><br><br><p>You will work closely with development, operations, support, and incident management teams to continuously improve service quality and user experience.</p><br><br><p><u><strong>Functions and Responsibilities:</strong></u></p><br><br><p><br><strong>System Reliability and Performance</strong></p><br><br><ul><li>Design, deploy, and maintain reliable, scalable, and secure infrastructures and applications.</li><li>Define and manage reliability indicators (SLIs), service level objectives (SLOs), and error budgets.</li><li>Ensure proactive monitoring of platforms and guarantee their availability.</li><li>Analyze system performance and implement necessary improvements.</li></ul><p><br><strong>Observability and Monitoring</strong></p><br><br><ul><li>Develop and improve observability solutions based on metrics, logs, and traces.</li><li>Implement dashboards and indicators for real-time monitoring of service status.</li><li>Identify trends and weak signals to anticipate incidents.</li></ul><p><br><strong>AIOps and Automation</strong></p><br><br><ul><li>Implement AIOps solutions for anomaly detection, predictive analysis, and operations automation.</li><li>Develop self-remediation mechanisms for recurring incidents.</li><li>Automate operational processes through Infrastructure as Code (IaC), CI/CD pipelines, and remediation workflows.</li><li>Leverage artificial intelligence and machine learning models to improve alert quality and reduce operational noise.</li><li>Integrate AIOps platforms with ITSM tools to automate ticket creation and routing.</li></ul><p><br><strong>Incident Management and Continuous Improvement</strong></p><br><br><ul><li>Participate in major incident management and coordinate resolution actions.</li><li>Conduct post-incident analyses and continuous improvement initiatives.</li><li>Collaborate with Support teams (L1, L2, L3) and Problem Managers to reduce recurring incidents.</li><li>Promote SRE, DevOps, and AIOps best practices within the organization.</li></ul><p><br><strong>Support and Expertise</strong></p><br><br><ul><li>Contribute to the skill development of technical teams.</li><li>Evaluate and integrate new automation, observability, and artificial intelligence tools.</li><li>Participate in innovation initiatives aimed at strengthening operational efficiency.</li></ul> <br> <br> Required profile : <p><u><strong>Technical Skills</strong></u></p><br><br><ul><li>Minimum 5 years of experience in Site Reliability Engineering, DevOps, or critical systems operations.</li><li>Solid experience with Cloud environments, ideally Microsoft Azure.</li><li>Proficiency in containerization and orchestration technologies (Docker, Kubernetes).</li><li>Experience with CI/CD tools such as Git, GitLab, and Jenkins.</li><li>Good knowledge of Infrastructure as Code solutions (Terraform, Ansible, or equivalent).</li><li>Hands-on experience with observability and monitoring tools (Grafana, Prometheus, Splunk).</li><li>Knowledge of AIOps platforms and intelligent monitoring (ServiceNow AI, Dynatrace, Datadog, or equivalent).</li><li>Excellent scripting or development skills (Python, Java, or similar language).</li><li>Good understanding of distributed architectures, networking, and system performance.</li></ul><p><strong>Behavioral Skills</strong></p><br><br><ul><li>Strong analytical and complex problem-solving abilities.</li><li>Proactive approach focused on continuous improvement.</li><li>Innovative spirit and interest in artificial intelligence technologies applied to operations.</li><li>Excellent communication and collaboration skills.</li><li>Ability to work in cross-functional and multicultural environments.</li><li>Service-oriented and customer-focused.</li><li>Ability to support and mentor technical teams.</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage project progress and consolidate reporting. - Implement and monitor key performance indicators (KPIs). - Ensure project governance and facilitate steering committees. - Coordinate business, technical, and service provider teams. - Identify, analyze, and monitor risks and action plans. - Guarantee compliance with PMO methodologies and standards. - Monitor project budgets, expenses, and schedules. - Produce communication and reporting materials for management. - Support change management and continuous process improvement.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">I have an engineering degree and experience in a PMO role.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The consultant will be responsible for:</p><ul><li>Functional &amp; technical support for the MyDC application (project &amp; consultant management tool)</li><li>Access management, application administration, user support</li><li>Analysis and bug fixing</li><li>Participation in the design of new features</li><li>Daily interface with developers &amp; validation of deliveries</li><li>Updating functional documentation</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bac+ 5 in computer science or equivalent. Experience of less than one year. Skills required Good communication/animation, English, analytical skills, basic Excel knowledge, notions in code logic</p><p></p></section>

<p>Details Mission and objectives The UNICEF Country Office in Morocco accompanies the Government in implementing national education priorities, with a particular focus on equity, inclusion, learning quality, prevention of school dropout, pre-school education, non-formal education, and the development of skills for children and adolescents. In this context, the Education Section works in close collaboration with the Ministry of National Education, Preschool and Sports, at central and territorial levels through a partnership with 5 AREFs, as well as with the Ministry of Youth, Culture and Communication when interventions concern educational pathways, development, engagement, and skills of adolescents and young people. The UN Volunteer will provide programmatic, technical, and coordination support to the Education Section to strengthen activity monitoring, results consolidation, best practice documentation, and coherence of interventions with national priorities and the UNICEF cooperation program.</p><p>Context Support the implementation, monitoring, and coordination of UNICEF's Education programs in Morocco, in support of national priorities aimed at improving access, quality, equity, and inclusion in education. The assignment will contribute more particularly to monitoring initiatives carried out with the Ministry of National Education, Preschool and Sports, as well as joint actions with the Ministry of Youth, Culture and Communication when they contribute to educational objectives, skills development, and the continuity of learning pathways for children and adolescents.</p><p>Task description Under the direct supervision of the Education Specialist, the UN Volunteer will perform the following tasks:</p><ul><li>Support operational and programmatic coordination with the Ministry of National Education, Preschool and Sports, particularly for monitoring activities included in work plans and cooperation frameworks agreed with UNICEF;</li><li>Contribute to coordination with the Ministry of Youth, Culture and Communication for initiatives related to the development, life skills, engagement of adolescents and young people, and continuity of learning pathways;</li><li>Ensure regular monitoring of the implementation of Education activities, including the collection and consolidation of information from partners, providers, and regional teams, as needed;</li><li>Contribute to the preparation, review, and consolidation of implementation reports, meeting minutes, monitoring notes, dashboards, and synthesis documents related to Education programs;</li><li>Support the review, finalization, and organization of tools, guides, training materials, and technical documents produced within the framework of Education interventions;</li><li>Support the documentation, capitalization, and valorization of implemented initiatives, in coordination with UNICEF's Communication, Advocacy, Monitoring and Evaluation, and Partnerships teams;</li><li>Contribute to the organization of meetings, workshops, field missions, and consultations with institutional partners, territorial actors, children, adolescents, young people, and communities, as needed by the program;</li><li>Perform any other relevant task requested by the supervisor, in line with the priorities of the Education Section.</li></ul><p>Expected results:</p><ul><li>The monitoring of Education activities is strengthened and information related to their implementation is regularly consolidated.</li><li>Reports, monitoring notes, minutes, and synthesis documents related to Education programs are prepared, reviewed, or consolidated within the required deadlines.</li><li>Coordination with the Ministry of National Education, Preschool and Sports and, where applicable, with the Ministry of Youth, Culture and Communication, is facilitated and documented.</li><li>Tools, guides, training materials, and technical documents produced within the framework of Education interventions are organized, reviewed, and finalized as needed.</li><li>Best practices, lessons learned, and results of Education initiatives are documented and valorized in coordination with the relevant UNICEF teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Relevant experience 3 years</li><li>Languages Arabic, Level: Fluent, Required French, Level: Fluent, Required English, Level: Fluent, Desirable</li><li>Required education level Bachelor's degree in Diplome universitaire en ducation, sciences de l ducation, sciences sociales, d veloppement international, politiques publiques, gestion de projet ou tout autre domaine pertinent.</li><li>Competencies and values tablir et entretenir des partenariats Cultiver la conscience de soi et d montrer un sens de l thique S atteler obtenir des r sultats tangibles Innover et pouser le changement G rer l ambigu t et la complexit Penser et agir de mani re strat gique Travailler de fa on collaborative</li><li>Skills and experience Au minimum 3 ans d exp rience dans la gestion, la coordination, le suivi ou l appui des programmes/projets dans le domaine de l ducation, du d veloppement de l enfant, de l inclusion, de la formation ou du d veloppement des comp tences. Exp rience de travail avec des partenaires institutionnels, notamment les minist res, administrations publiques, acad mies r gionales, organisations de la soci t civile ou agences des Nations Unies. Bonnes capacit s r dactionnelles (d veloppement de projets et rapports) en arabe, en fran ais ; l anglais est un atout majeur. Communication interpersonnelle et aisance dans le travail avec les partenaires institution-nels, les acteurs ducatifs, les enfants, les adolescents et les jeunes. Capacit s adapter diff rents interlocuteurs et travailler dans des environnements complexes Bonne ma trise des outils informatiques, notamment Microsoft Office, courrier lectro-nique, internet et outils collaboratifs. Une exp rience dans l utilisation de tableaux de bord, d outils de suivi ou de logiciels de mise en page/Canva serait un atout. Avoir un int r t servir les enfants, pour le volontariat comme un m canisme durable de d veloppement et pour le syst me des Nations Unies.</li><li>Area(s) of expertise Disability, other social inclusion aspects, Project management, programme development, strategy, General and specialised medicine</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>Full time/dedicated responsibility for CMC leadership and project management for commercial and pipeline small molecule products Plays a key leadership role within S&amp;T PPG group.</p><br><p>Responsibilities</p><br><ul><li>Lead cross-functional S&amp;T product teams and represent the CMC team and/or S&amp;T in interface with S&amp;T leadership, other Operations functions, other AbbVie functions and external partners. Participate in or coordinate Governance efforts such as Product Performance Teams or gate reviews.</li><li>Develop and maintain comprehensive project plans, budgets, timelines and strategy; technical projects at all stages of development are included, from phase II through commercial.</li><li>Ensure sound, proactive technical ownership of the product, process and methods by the CMC team; facilitate the identification and resolution of technical issues and prioritization of efforts with strategic understanding of impact on Operations.</li><li>Understand and present technical information regarding drug product and drug substance manufacturing processes and methods, process development/history and process characterization to management and regulatory agencies.</li><li>Review submissions through registration of the product as well as post-approval life-cycle management. Serve as a peer/management reviewer for submissions.</li><li>Represent assigned projects on the multidisciplinary Product Presentation and Device Strategy Team and collaborate with multidisciplinary team including R&amp;D, RA, and Operations (MES, QA, sites, Supply Chain, purchasing, etc.)</li><li>Manage multiple and/or complex projects at various stages of development, commercialization and commercial manufacturing.</li><li>Develop new and less experienced CMC leads through sponsor/mentor relationships.</li><li>Identify and promote best practices among S&amp;T CMC leads.</li><li>Establish and foster partnerships with key customers and counterpart functions to facilitate effective collaboration.</li></ul><br>Qualifications<br><br><ul><li>Bachelor ’s Degree with 16+ years of relevant experience (CMC, small molecule manufacturing/development); Master’s Degree with 14+ years of relevant experience; PhD Degree with at least 12+ years of relevant experience.</li><li>CMC development experience through IND and/or NDA/MAA.<br>Experience leading multiple CMC project teams through IND and NDA/MAA preferred.</li><li>Technical understanding and experience with small molecule products manufacturing, development, quality and analytics is required.</li><li>Knowledge and experience with FDA and global regulatory requirements for CMC issues is required.<br>Ability to influence internal and external experts on CMC regulatory issues, independently.</li><li>Demonstrated excellence in writing, presentation, and overall communication.</li><li>Demonstrated excellence in leading CMC project teams.</li><li>Demonstrated ability to provide strategic direction for work groups, departments, etc.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission,incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless anduntil paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br><strong>Department Focus:</strong><br> <span>The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.</span><br> <strong>Your Impact:</strong><br> <span>As a Frontline Support Specialist, you are crucial to delivering exceptional customer experiences and ensuring seamless service operations. You will be the primary point of contact for most customers, efficiently resolving technical issues and addressing needs with precision. Your work directly enhances customer satisfaction, prevents churn, and contributes to continued subscription and potential expansion, impacting customer retention and lifetime value. By ensuring businesses maximize product potential and maintain seamless experiences, you will drive higher customer satisfaction scores (CSAT), Net Promoter Scores (NPS), and faster resolution times. You will also streamline internal processes through timely inter-team communication and effective initial troubleshooting, leading to improved efficiency across the organization.</span><br> <strong>Work Arrangement:</strong><br> <span>This position requires work beyond standard business hours, including weekends and holidays on a rotating schedule. While a typical work week may consist of Monday-Friday, 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, there will be flexibility expected to accommodate operational needs. Rest assured, all work performed in accordance with this schedule will be compensated according to local legal frameworks, including overtime and holiday pay regulations. Hours of work: Working between 7:00 am - 10:00 pm on a regular basis Monday - Friday, and weekends on a rotating schedule, holidays depending on business needs.</span><br> <strong>**This position requires full-time in-office attendance for the first 3 months of employment to support onboarding and team integration. Following this initial period, the role transitions to a hybrid schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.**</strong><br><br><p><b>What you will do:</b></p><br><ul> <li>Prioritize, organize, and manage your workload to ensure timely resolution of customer support tickets, using advanced CX management tools (approx. 40%).</li> <li>Act as the primary point of contact for customers, efficiently resolving technical and administrative issues and addressing customer needs with precision and care (approx. 25%).</li> <li>Independently troubleshoot and resolve common technical glitches and administrative issues for SMB Deliverect accounts (approx. 15%).</li> <li>Conduct initial investigations and gather information for commercial and retention-focused requests for SMB accounts, and assist with commercial gesture requests (approx. 10%).</li> <li>Coordinate with internal teams and external partners, managing escalations to subject matter experts or the Investigation Team when issues require deeper technical analysis or fall outside direct ownership (approx. 10%).</li> </ul><br><p><b>What you will Bring: </b></p><br><ul> <li>Fluency in Arabic and English is essential, with strong written and verbal communication skills; fluency in French would be a significant advantage.</li> <li>At least 2 years of relevant experience in a customer support, IT Helpdesk or solutions consulting role, preferably within the SaaS industry, or equivalent work experience.</li> <li>Strong ownership skills to ensure high-quality and timely ticket follow-up and resolution.</li> <li>Excellent structure and organization abilities to efficiently handle your workload using advanced CX management tools, ensuring a smooth workflow and timely resolution of customer support tickets.</li> <li>Solid communication skills to handle complicated customer issues and emotions, dealing with any criticism professionally.</li> <li>Adaptability to provide stellar customer experience on any communication channel selected by Deliverect at any time.</li> <li>Strong collaboration skills to work effectively across teams, fostering positive team dynamics and contributing to goals.</li> <li>Critical thinking and creative problem-solving when faced with challenging issues which require out-of-the-box troubleshooting.</li> <li>Autonomy and confidence to be self-driven and have the ability to handle pushback.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>CAC (Centrale Automobile Chérifienne)</strong> is characterized by a strong <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a <strong>competitive dimension</strong>, focused on performance, ambition and customer satisfaction. It is also supported by a structured <strong>organizational culture</strong>, ensuring rigor, efficiency and process reliability, while a more moderate <strong>innovative component</strong> fosters adaptability and continuous improvement. </p><br><br> <br> Job : <p><strong>Your main tasks will be:</strong></p><br><br><p>- Analyze, plan and optimize the logistics flows (reception, storage, distribution) of vehicles and spare parts.</p><br><br><p>- Coordinate logistics operations between suppliers, carriers, warehouses and dealerships.</p><br><br><p>- Implement logistics performance indicators (KPIs) and propose improvement plans.</p><br><br><p>- Participate in inventory management (vehicles, accessories, parts), ensuring an optimal level.</p><br><br><p>- Contribute to logistics digitalization and automation projects.</p><br><br><p>- Collaborate with technical, sales and after-sales teams to ensure smooth and efficient logistics.</p><br><br><p>- Ensure compliance with current quality and safety standards.</p><br><br> <br> Required profile : <p>- Bac+5 engineering degree (logistics, supply chain, transport, industrial engineering) or equivalent.</p><br><br><p>- Proven experience of at least 7 years in a similar role, ideally in the automotive or industrial sector.</p><br><br><p>- Good knowledge of logistics IT tools.</p><br><br><p>- Analytical mindset, rigor, ability to solve complex problems.</p><br><br><p>- Excellent organizational skills, priority management.</p><br><br><p>- Good interpersonal skills and ability to work cross-functionally with different departments.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Pyxel Aluminium designs and manufactures high-value aluminum solutions for ambitious architectural projects. In this context, we are looking for a Purchasing Officer capable of structuring and optimizing our purchasing process. Working with different departments of the company, you will contribute to overall performance by ensuring a reliable and strategic supply, while respecting our requirements for competitiveness, quality, and responsiveness.</p><br><br><p>Your main tasks:</p><br><br><ul><li>Negotiate and monitor supplier contracts, ensuring the best conditions in terms of quality, price, and deadlines.</li><li>Identify, evaluate, and qualify new suppliers, in line with the specific needs of our production and our quality requirements.</li><li>Analyze internal needs, collaborate with technical teams, and write appropriate specifications.</li><li>Ensure operational follow-up of orders, deliveries, and stock levels to guarantee optimal supply continuity.</li><li>Develop and deploy innovative purchasing strategies aimed at improving profitability and supporting company objectives.</li><li>Implement performance indicators (KPIs) to manage and ensure the reliability of purchasing actions.</li><li>Actively participate in continuous improvement projects, related to quality, deadlines, and cost reduction.</li></ul> <br> <br> Required profile : <p>Profile sought:<br>Education: Bachelor's degree minimum, ideally in Purchasing.<br>Experience: 1 to 3 years of experience in a similar role, preferably in an industrial environment</p><br><br><p>Skills and qualities expected:</p><br><br><ul><li>Solid mastery of negotiation techniques</li><li>Knowledge of purchasing management tools (SAGE)</li><li>Proficiency with the Office suite (Excel, Outlook, etc.)</li><li>Rigor, autonomy, and organizational skills</li><li>Initiative and results-oriented</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Lear For You</b> <br> </span><p>We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because <strong>we want to be more for you.</strong></p><br> <p>A path to a better career. A better future.</p><br> <p>Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.</p><br> <p>They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.</p><br> <p>Are you ready for a better career? A better future?</p><br><br><br><b>Job Description</b> <br><p><span><strong>Work location : TFZ TRIM Plant</strong></span></p><br> <p>Reporting directly to the Process Engineering Supervisor, our future Process engineer will have as main missions to be successful for this role.</p><br> <p>A successful process engineer combines technical rigor with strong communication, ownership, and influence to prevent failures before they reach the customer.</p><br><br><br><b>Responsibilities</b> <br><ul> <li>Plan and manage product industrialization, ensuring process quality, efficiency, and capacity.</li> <li>Lead the setup of new production lines and the introduction of new technologies.</li> <li>Analyze current processes to reduce cycle time, scrap, and cost</li> <li>Define process flow diagrams, and work instructions</li> <li>Perform capacity analysis and line balancing</li> <li>Implement continuous improvement initiatives (Lean, Six Sigma, Kaizen)</li> <li>Support process validation and qualification activities</li> <li>Ensure processes meet quality, safety, and regulatory requirements</li> <li>Participate in audits (internal, customer, ISO, IATF, etc.)</li> <li>Implement corrective and preventive actions.</li> <li>Collaborate with Quality teams to resolve nonconformities.</li> <li>Support new product or process introduction to production</li> <li>Define equipment, tooling, and process parameters</li> <li>Run pilot builds and process trials</li> <li>Transfer processes from development to mass production</li> <li>Ensure smooth ramp-up and stable production start</li> <li>Define PFMIA scope (process steps, line, product variants)</li> <li>Prepare process flow diagram as PFMIA input</li> <li>Identify cross‑functional team members (Quality, Production, Maintenance)</li> <li>Schedule and facilitate PFMIA workshops</li> <li>Ensure PFMIA aligns with control plans and SOPs</li> </ul><br><br><b>Experience Requirements</b> <br><ul> <li>Technical Engineering degree.</li> <li>Good Knowledge of project milestones.</li> <li>Ownership &amp; Accountability</li> <li>Cross‑Functional Collaboration</li> <li>Clear Communication</li> <li>Analytical &amp; Critical Thinking</li> <li>Professional Integrity</li> <li>Good english communcation skills</li> </ul><br><br><b>Equal Opportunity Employer</b> <br> <p><span><em>Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.</em></span></p><br> <p><span><em>We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.</em></span></p><br> <p><em><span>Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.</span></em></p><br><br><br><br> </div>

<p><font dir="auto" ><font dir="auto" >As part of the development of our activities, we are looking for a Tenders Officer capable of ensuring the complete management of consultations and markets, from monitoring opportunities to submitting files.</font></font></p><p><font dir="auto" ><font dir="auto" >The candidate will participate in the analysis of specifications, the preparation of administrative, technical and financial files, as well as the monitoring of contracts obtained. She will work closely with the various departments of the company to guarantee the conformity and quality of the submissions.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+2 minimum.</li><li><font dir="auto" ><font dir="auto" >Experience in managing calls for tenders.</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of office tools (Word, Excel, Outlook).</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of public procurement and tendering procedures.</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of organization, rigor and respect for deadlines.</font></font></li><li><font dir="auto" ><font dir="auto" >Good communication and teamwork skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Autonomy and initiative.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in secretarial work or as an executive assistant is a plus.</font></font></li></ul>

<p><font dir="auto" ><font dir="auto" >Reporting to the Central Planning Manager, your responsibilities will include: Ensuring compliance with Health, Safety, and Environmental regulations, particularly vital rules, and participating in their implementation (I move carefully, I work cautiously, I handle with care, I power up safely, I optimize my workspace, I am aware of the risks). Launching production orders. Preparing manufacturing documents. Monitoring the implementation of the Production Planning and Development (PDP) defined by the planning manager.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Knowledge: Minimum education level: Baccalaureate +2 (2 years of post-secondary education) Minimum experience: 1 year Skills: Good technical knowledge of the company's business Proficiency in computer tools (especially MS Office). Ability to utilize production forecasting times. Personal qualities: Strong interpersonal skills Rigor/responsiveness</font></font></p>

<p>Activities Live an extraordinary and unique adventure within a large industrial group, with the agility and autonomy of an SME. Type of contract: Local; Permanent contract. Your role The Procurement Officer is responsible for managing the company's serial supplies and maintaining regular contact with suppliers. They also manage inventory. As a Procurement Officer, your responsibilities will include*: Guaranteeing timely and quality supplies to your internal customers. Analyzing raw material and consumable needs to supply production. Ensuring the smooth running of firm and forecast Net Requirement Calculations. Developing and distributing raw material and consumable forecasts to suppliers. Issuing, managing, and tracking firm orders. Managing and tracking suppliers (Entering Goods Receipts &amp; Chasing potential delays). Setting and guaranteeing optimal stock levels in consultation with the logistics manager (financial objectives, production needs, supplier security...). Managing stock of perishable goods (DLU analysis &amp; usage). Monitoring stock risks &amp; movements according to needs (non-moving/obsolete stock / overstock). Tracking reception / PVNC &amp; invoicing disputes in connection with these orders. Ability to manage the technical part (NM) and client coverage upon request for analysis. Securing materials for the purchase of new transfers. Supporting the quality department for FAI follow-up with suppliers. Leading the treatment of incidents and blocking points (See QRQC UAP). Coordinating the management of corrective action plans with suppliers. Working in collaboration with various internal departments, including Purchasing, Technical, Quality, Logistics, Planning &amp; Production/Scheduling. Ensuring the maintenance and updating of supplier performance indicators - Overall OTD HCIM suppliers, Stock in Days, - Expiry dates / catch-up plan / supplier risks - Supplier delay lines, Production shortage tracking, Number of disputes. *Non-exhaustive list</p><p><strong>Desired Candidate Profile</strong></p><p>Issuing from a Bac+5 degree in logistics, with 3 years of experience in the aeronautics sector. Proficiency in essential office tools (spreadsheet, database, accounting software, etc.) and the company's ERP. Knowledge of the challenges related to transport and logistics. Your interpersonal skills, curiosity, and ability to be proactive and innovative will enable you to successfully carry out your missions and thrive in this role. You will evolve in a dynamic and growing environment. You will benefit from the agility and flexibility of an SME combined with the solidity and resources of an international group that has existed for 170 years. You will benefit from a personalized onboarding program, regular training within a group with rich and diverse career development prospects. We are committed to an environmental and societal policy (CSR) in terms of Biodiversity, Diversity &amp; Inclusion, Parenthood, Ethics, and Skills Development. We aim for carbon neutrality by 2050 for all our activities. We invest 5% of our turnover each year for the past 20 years in innovation for sustainable development.</p>

<p>Activities Live an extraordinary and unique adventure within a large industrial group, with the agility and autonomy of an SME. Type of contract: Local; Permanent contract. Your role The Procurement Officer is responsible for managing the company's serial supplies and maintaining regular contact with suppliers. They also manage inventory. As a Procurement Officer, your responsibilities will include*: Guaranteeing timely and quality supplies to your internal customers. Analyzing raw material and consumable needs to supply production. Ensuring the smooth running of firm and forecast Net Requirement Calculations. Developing and distributing raw material and consumable forecasts to suppliers. Issuing, managing, and tracking firm orders. Managing and tracking suppliers (Entering Goods Receipts &amp; Chasing potential delays). Setting and guaranteeing optimal stock levels in consultation with the logistics manager (financial objectives, production needs, supplier security...). Managing stock of perishable goods (DLU analysis &amp; usage). Monitoring stock risks &amp; movements according to needs (non-moving/obsolete stock / overstock). Tracking reception / PVNC &amp; invoicing disputes in connection with these orders. Ability to manage the technical part (NM) and client coverage upon request for analysis. Securing materials for the purchase of new transfers. Supporting the quality department for FAI follow-up with suppliers. Leading the treatment of incidents and blocking points (See QRQC UAP). Coordinating the management of corrective action plans with suppliers. Working in collaboration with various internal departments, including Purchasing, Technical, Quality, Logistics, Planning &amp; Production/Scheduling. Ensuring the maintenance and updating of supplier performance indicators - Overall OTD HCIM suppliers, Stock in Days, - Expiry dates / catch-up plan / supplier risks - Supplier delay lines, Production shortage tracking, Number of disputes. *Non-exhaustive list</p><p><strong>Desired Candidate Profile</strong></p><p>Issuing from a Bac+5 degree in logistics, with 3 years of experience in the aeronautics sector. Proficiency in essential office tools (spreadsheet, database, accounting software, etc.) and the company's ERP. Knowledge of the challenges related to transport and logistics. Your interpersonal skills, curiosity, and ability to be proactive and innovative will enable you to successfully carry out your missions and thrive in this role. You will evolve in a dynamic and growing environment. You will benefit from the agility and flexibility of an SME combined with the solidity and resources of an international group that has existed for 170 years. You will benefit from a personalized onboarding program, regular training within a group with rich and diverse career development prospects. We are committed to an environmental and societal policy (CSR) in terms of Biodiversity, Diversity &amp; Inclusion, Parenthood, Ethics, and Skills Development. We aim for carbon neutrality by 2050 for all our activities. We invest 5% of our turnover each year for the past 20 years in innovation for sustainable development.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Customer Experience Agent specialist to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Have 2-4 years of experience in customer service or any customer-facing support role.</li><li>Are fluent in English and French (spoken and written).</li><li>Have strong communication skills with the ability to explain solutions clearly and professionally.</li><li>Are customer-focused, empathetic, and solution-oriented.</li><li>Can handle multiple channels and tasks in a fast-paced environment.</li><li>Have experience using tools such as Zendesk, Salesforce, Shopify, or similar platforms (a plus, not required).</li></ul><p><b>Technical Requirements:</b></p><ul><li>Internet connection: High-speed internet required minimum 20 Mbps or fiber connection.</li><li>Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.</li><ul><li>Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on.</li><li>Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled.</li></ul><li>RAM: Minimum 8 GB (16 GB preferred)</li><li>Noise-canceling headset</li><li>Power and internet backup required</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description du poste Design, implement, and maintain Quality Management Systems in compliance with automotive industry standards. Conduct regular audits to ensure compliance with ISO/IATF requirements. Establish and enforce Data Quality Level (DQL) metrics to ensure data accuracy, consistency, and reliability in all systems. Monitor, analyze, and report on data quality issues and implement corrective actions. Collaborate with cross-functional teams to identify areas for process optimization. Develop tools and systems to automate quality and data management workflows. Ensure that all quality and data processes comply with regulatory and customer requirements. Prepare reports and present findings to stakeholders</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Master s degree in Engineering, Data Management, Quality Assurance, or a related field. Certifications Certifications in ISO Auditing, Six Sigma, or related quality disciplines Experience 1 to 3 years in Quality Assurance or Data Management within the automotive industry. Experience with QMS standards such as IATF 16949 or ISO 9001. Familiarity with data management tools and systems. Technical Skills &amp; Tools Proficiency in data analysis tools (e.g., Excel, SQL, Power BI). Familiarity with QMS standards like ISO 9001 and IATF 16949 Proficiency in quality analysis tools (e.g., FMEA, 8D, SPC) CAD CATIA &amp; ou NX PLM Microsoft Office Languages Un bon niveau en fran ais et angalis</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>AbbVie Bioresearch Center in Worcester, MA is seeking a Senior Facilities Engineer to join the Facilities Engineering group. The Senior Facilities Engineer will play a key role in helping ensure safe, reliable, compliant, and efficient facility operations through technical leadership, problem solving, and collaboration with internal stakeholders and external vendors. This role will support the planning, coordination, and execution of facility improvement projects and maintenance activities across a multi-site campus that includes biomanufacturing, research, administrative, and warehouse environments. In addition, the position will assist the department manager with program management activities, including long-range planning, stakeholder engagement, and work prioritization, while also contributing to process improvements and the development of SOPs and policies that strengthen work management and operational consistency across the site.&nbsp;</p><br><p>Responsibilities&nbsp;</p><br><ul><li>Lead the planning and execution of facility improvement projects and maintenance activities across a multi-site campus, including scope development, prioritization, scheduling, budgeting, and coordination with internal stakeholders and external contractors. Partner with stakeholders and end users to define needs, clarify requirements, and support solution development.&nbsp;</li><li>Support the department manager with program management activities, including long-range planning, stakeholder engagement, prioritization of work, and department representation on key initiatives and discussions.&nbsp;</li><li>Manage the work order lifecycle, including creation, planning, coordination, execution, documentation, and closeout in the CMMS system, while helping improve the effectiveness and consistency of work management processes.&nbsp;</li><li>Host vendors and contractors on site, coordinate work activities, and ensure adherence to site expectations, standards, and operational requirements.&nbsp;</li><li>Conduct site walks, field assessments, surveys, and investigations to define scope, identify issues, verify field conditions, and review technical information as needed to support maintenance, project, and repair activities. Develop practical remediation approaches and coordinate execution through internal resources and external vendors.&nbsp;</li><li>Assist in troubleshooting facility and utility-related issues and coordinate corrective actions with internal teams and external vendors. Provide prompt response to reported issues and support effective resolution in a cGMP environment.&nbsp;</li><li>Lead or contribute to process improvement efforts related to project management, work management, and facility operations, with a focus on efficiency, consistency, and reliability.&nbsp;</li><li>Support the development, revision, and implementation of SOPs, policies, and procedures that strengthen work execution and operational consistency across the site.&nbsp;</li><li>Monitor project and work management metrics, financial tracking, and status reporting to support informed decision-making and effective prioritization of resources.&nbsp;</li><li>Ensure all work is performed in accordance with applicable policies, procedures, safety expectations, and compliance requirements, while building strong working relationships and delivering high-quality service to internal and external partners.&nbsp;</li></ul><br>Qualifications<br><br><ul><li>Bachelors Degree in Engineering, science, or closely related discipline is desired, or equivalent technical experience plus demonstrated competence, with a desired 5+ years of significant engineering and/or operational experience. A post-graduate education/degree is desired, and may contribute towards the desired years of experience.</li><li>Has demonstrated competency within a discipline.</li><li>Possesses a strong technical knowledge and application of concepts, practices, and procedures. Works on problems of complex scope where analysis of situations or data involves multiple competing factors. Demonstrates judgment within defined procedures and practices to determine appropriate action.</li><li>Interacts well with diverse groups within engineering and maintains strong working relationships with internal and external collaborators.</li><li>Listens to and understands others' points of view and articulates tactfully and respectfully one's own perspective orally, in writing, and in presentations.</li><li>Works well with other engineers in a collaborative, fast-paced goal-driven environment.</li><li>Possesses interpersonal skills to negotiate and reconcile differences.</li><li>Has a technical background in health care, medical devices, pharmaceutical, biologics, or similar industries (preferred).</li><li>Has demonstrated competency with financial systems and in fiscal control.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this roleat the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on manyfactors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs. Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount isearned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;thatare allocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole andabsolute discretion, consistent with&nbsp;applicable law.&nbsp;</p><br></li></ul><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>AFD.Tech</strong> fosters a deeply <strong>human and collaborative</strong> culture, built on trust, team spirit, and mutual support.<br> Employees grow within a close-knit environment where hands-on managers guide, mentor, and empower their teams.<br> This people-focused approach is strengthened by a solid <strong>organizational structure</strong>, ensuring consistency, quality, and operational excellence.<br> <strong>Innovation</strong> and creativity play a supportive role, while <strong>performance</strong> and challenge are present but balanced. </p><br><br> <br> Job : <p>As part of strengthening our IT infrastructure and resilience activities, we are looking for a Business Continuity &amp; Datacenter Governance Expert to manage business continuity systems and datacenter governance.</p><br><br><p>As a senior expert, you will be responsible for identifying critical services, defining business recovery strategies, and maintaining compliance and operational governance requirements. You will work independently in strategic, high-criticality environments.</p><br><br><p><br><strong>&nbsp;RESPONSIBILITIES AND KEY ACTIVITIES</strong></p><br><br><p><em><strong>Business Continuity &amp; IT Resilience</strong></em></p><br><br><ul><li>Manage and maintain the Business Impact Analysis (BIA) system.</li><li>Identify critical business processes and services.</li><li>Define recovery objectives (RTO/RPO) and restoration priorities.</li><li>Design and update Business Recovery Plans (DRP) and Business Continuity Plans (BCP).</li><li>Ensure the management of recovery procedures, escalation chains, and communication plans in crisis situations.</li></ul><p><em><strong>Recovery Tests and Exercises</strong></em></p><br><br><ul><li>Plan and coordinate business recovery exercises.</li><li>Supervise the execution of DRP/BCP tests.</li><li>Formalize results, analyze deviations, and manage corrective action plans.</li><li>Contribute to the continuous improvement of the resilience system.</li></ul><p><em><strong>Datacenter Governance</strong></em></p><br><br><ul><li>Oversee datacenter governance activities.</li><li>Monitor infrastructure capacity and anticipate evolution needs.</li><li>Ensure compliance with physical and logical access control rules.</li><li>Guarantee monitoring of site environmental conditions (power, cooling, security, supervision).</li><li>Prepare and support compliance and governance audits.</li></ul><p><em><strong>Compliance &amp; Reporting</strong></em></p><br><br><ul><li>Ensure the application of business continuity requirements and reference standards, particularly ISO 22301.</li><li>Produce indicators, dashboards, and governance reports for stakeholders.</li><li>Coordinate with infrastructure, security, and operations teams.</li><li>Participate in governance and operational monitoring committees.</li></ul> <br> <br> Required profile : <p><strong>Education &amp; Experience:</strong></p><br><br><ul><li>Master's degree / Engineering degree in Computer Science, Information Systems, or equivalent.</li><li>Minimum 7 years of experience in business continuity, disaster recovery, or critical infrastructure governance.</li><li>Significant experience in complex production environments or managed services.</li></ul><p><strong>Technical Skills:</strong></p><br><br><ul><li>Mastery of Business Impact Analysis (BIA) methodologies.</li><li>Solid experience in designing and managing Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP).</li><li>Good knowledge of resilience and continuity standards, especially ISO 22301.</li><li>Expertise in datacenter governance: capacity, access management, environmental monitoring, and compliance.</li><li>Proficiency in ITIL processes and IT service management.</li></ul><p><strong>Desired Skills:</strong></p><br><br><ul><li>Knowledge of Disaster Recovery strategies in Cloud environments (Azure, GCP).</li><li>Experience with DRP orchestration tools such as Zerto or VMware SRM.</li><li>Security or governance certifications (CISSP, CISM).</li></ul><p><strong>Personal Qualities:</strong></p><br><br><ul><li>Strong analytical and risk management skills.</li><li>Rigor and organizational skills.</li><li>Excellent writing and reporting skills.</li><li>Ability to coordinate multiple stakeholders and work in a demanding environment.</li><li>Autonomy, leadership, and initiative.</li></ul><p><strong>Preferred Certifications:</strong></p><br><br><ul><li>ISO 22301 Lead Implementer</li><li>ITIL Foundation</li><li>CISSP or CISM</li></ul><p><u><strong>Your optimal candidate journey, in 10 days maximum!</strong></u><br>&nbsp;</p><br><br><ol><li>&nbsp;A first exchange by phone and Teams (or at our offices) with a member of the People &amp; Project team to discuss your profile, the position, and the company</li><li>&nbsp;A second interview with a Business Manager or a Technical Expert (by Teams or at our offices)</li></ol><p>Responsiveness, paced discussions, an optimal candidate experience guaranteed with an offer within 10 days maximum.</p><br><br><p><br><strong><u>Reasons to join AFD.Tech part of Accenture, and all our benefits:</u></strong></p><br><br><ul><li>Benefit from personalized support from your 1st day by our Onboarding team and your future Manager (welcome at our Rabat offices, Onboarding day, friendly breakfast).</li><li>Develop your technical, functional, or management skills through the Accenture training catalog and specialized training thanks to our school partnerships.</li><li>Advance your career through our mobility policy.</li><li>Have extraordinary experiences with regular events and a family atmosphere (Nintendo Switch Tournament, Photo Shoot, Monthly Birthdays, Football tournament (CAM), Coaching and personal development, Top cake, Barbecue Day, Board Games, annual party…)</li><li>Our recruitment is based on skills, without distinction of origin, age, or gender, and all our positions are open to people with disabilities.<br>&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p> <strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br> <br> <br> Job : <p>Within the Morito Transverse team, which is a collaborative project with a mediation vision that offers shared services to secure, improve, and enrich calls to Back services.</p><br><br><p>The purpose of this mission is to carry out REST API modeling, their design/implementation, unit tests, as well as the design/implementation of exchanges with other IT systems, and the development and implementation of any necessary software and technical evolution.</p><br><br><p>In an IT environment of Agile development.</p><br><br><p><strong>1. As: Designer / Developer:</strong></p><br><br><ul><li>Modeling and design of the software solution</li><li>Programming and testing of objects and components</li><li>Writing technical documentation</li><li>Management of corrective and evolutionary maintenance</li><li>Participation in daily stand-ups</li><li>Mutual aid with developers (Intellij, Gitlab DIOD, Git, Spring, Hibernate, MariaDb)</li><li>Contribution to workload estimations for User Stories with the PO and the team</li><li>Contribution to the improvement loop of the entire team</li><li>Presenting achievements to the team to enhance group skills</li><li>Knowing one's local development environment</li><li>Integration into DEV and QPM environments</li><li>Evolving unit tests.</li><li>Discussion within the team on methods already used</li><li>Getting development choices approved by the team's software architect</li></ul><p><br><strong>2. Database modeling:</strong></p><br><br><ul><li>Modeling table evolutions in our database model</li><li>Getting the model approved by our software architect and the team lead</li><li>Producing a table creation script</li><li>Modifying database installation scripts to test the creation of table(s) with the team's existing tools in different environments</li></ul><p><br><strong>3. Application support:</strong></p><br><br><ul><li>Analyzing a potentially cross-functional incident with the various parties involved</li><li>Handling the incident and proposing a fix to the team</li><li>Verifying the priority of the fix with the IT Project Manager</li><li>Developing the fix and contributing to tests</li><li>Documenting workarounds for the Production team</li><li>Presenting the solutions and tools implemented.</li></ul> <br><br> </div>