Technical Support Jobs in Morocco

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> <p>Document solutions and ensure accurate case records in ICCP tool.</p> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> <p>Act as customer advocate for hotel users and escalate gaps.</p> <p>Provide technical assistance via phone, email, and remote tools.</p> <p>Assist in OPERA configuration, installation, and training when required.</p> <p>Stay updated on OPERA new releases.</p> <p><strong>Knowledge, Skills &amp; Abilities Essential</strong></p> <ul> <li>Minimum 2 years IT or hospitality systems support experience.</li> <li>Experience with hotel PMS applications, ideally Oracle OPERA.</li> <li>Graduate degree in technical, hospitality, or business field.</li> <li>Understanding of hotel operations (front office, reservations, housekeeping).</li> <li>Customer service experience with direct client interaction.</li> <li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li> <li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li> <li>SQL experience preferred.</li> </ul> <p><strong>Other Requirements</strong></p> <ul> <li>Commitment to high-quality customer service.</li> <li>Excellent English communication; other languages desirable.</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Organizational and multitasking skills.</li> <li>Flexibility for global 24x7 shifts including weekends and holidays.</li> <li>Cross-cultural awareness.</li> </ul> <p><strong>Abilities</strong></p> <ul> <li>Ability to build trust with hotel customers and Oracle colleagues.</li> <li>Independent worker and team player.</li> <li>Adaptable and able to prioritize in dynamic environments.</li> <li>Creative thinker to resolve problems and improve processes.</li> <li>Resilient under pressure with focus on service quality.</li> </ul> <p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p> <p>Commitment to high-quality customer service.</p> <p>Excellent English communication; other languages desirable.</p> <p>Strong troubleshooting and problem-solving ability.</p> <p>Organizational and multitasking skills.</p> <p>Flexibility for global 24x7 shifts including weekends and holidays.</p> <p>Cross-cultural awareness.</p> <p>Ability to build trust with hotel customers and Oracle colleagues.</p> <p>Independent worker and team player.</p> <p>Adaptable and able to prioritize in dynamic environments.</p> <p>Creative thinker to resolve problems and improve processes.</p> <p>Resilient under pressure with focus on service quality.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> <p>Document solutions and ensure accurate case records in ICCP tool.</p> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> <p>Act as customer advocate for hotel users and escalate gaps.</p> <p>Provide technical assistance via phone, email, and remote tools.</p> <p>Assist in OPERA configuration, installation, and training when required.</p> <p>Stay updated on OPERA new releases.</p> <p><strong>Knowledge, Skills &amp; Abilities Essential</strong></p> <ul> <li>Minimum 2 years IT or hospitality systems support experience.</li> <li>Experience with hotel PMS applications, ideally Oracle OPERA.</li> <li>Graduate degree in technical, hospitality, or business field.</li> <li>Understanding of hotel operations (front office, reservations, housekeeping).</li> <li>Customer service experience with direct client interaction.</li> <li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li> <li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li> <li>SQL experience preferred.</li> </ul> <p><strong>Other Requirements</strong></p> <ul> <li>Commitment to high-quality customer service.</li> <li>Excellent English communication; other languages desirable.</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Organizational and multitasking skills.</li> <li>Flexibility for global 24x7 shifts including weekends and holidays.</li> <li>Cross-cultural awareness.</li> </ul> <p><strong>Abilities</strong></p> <ul> <li>Ability to build trust with hotel customers and Oracle colleagues.</li> <li>Independent worker and team player.</li> <li>Adaptable and able to prioritize in dynamic environments.</li> <li>Creative thinker to resolve problems and improve processes.</li> <li>Resilient under pressure with focus on service quality.</li> </ul> <p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p> <p>Commitment to high-quality customer service.</p> <p>Excellent English communication; other languages desirable.</p> <p>Strong troubleshooting and problem-solving ability.</p> <p>Organizational and multitasking skills.</p> <p>Flexibility for global 24x7 shifts including weekends and holidays.</p> <p>Cross-cultural awareness.</p> <p>Ability to build trust with hotel customers and Oracle colleagues.</p> <p>Independent worker and team player.</p> <p>Adaptable and able to prioritize in dynamic environments.</p> <p>Creative thinker to resolve problems and improve processes.</p> <p>Resilient under pressure with focus on service quality.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> <p>Document solutions and ensure accurate case records in ICCP tool.</p> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> <p>Act as customer advocate for hotel users and escalate gaps.</p> <p>Provide technical assistance via phone, email, and remote tools.</p> <p>Assist in OPERA configuration, installation, and training when required.</p> <p>Stay updated on OPERA new releases.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p> <p>Commitment to high-quality customer service.</p> <p>Excellent English communication; other languages desirable.</p> <p>Strong troubleshooting and problem-solving ability.</p> <p>Organizational and multitasking skills.</p> <p>Flexibility for global 24x7 shifts including weekends and holidays.</p> <p>Cross-cultural awareness.</p> <p>Ability to build trust with hotel customers and Oracle colleagues.</p> <p>Independent worker and team player.</p> <p>Adaptable and able to prioritize in dynamic environments.</p> <p>Creative thinker to resolve problems and improve processes.</p> <p>Resilient under pressure with focus on service quality.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Technical Support Engineer, you will deliver high-quality support to our global customers, primarily working with <strong>Broadcom technologies</strong>. You will troubleshoot, diagnose, and resolve technical issues while ensuring an excellent customer experience.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Provide 1st &amp; 2nd line technical support via email/telephone to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.</li> <li>Resolve escalated support incidents from our customers and partners.</li> <li>Replicate customer configurations as required to troubleshoot complex errors.</li> <li>Progress simultaneous high-profile/high-priority issues.</li> <li>Undertake to develop and maintain technical skills in selected products.</li> <li>Undertake training to achieve and maintain accreditation in selected products.</li> <li>Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations and resolve faults.</li> <li>Completely and accurately document all work activity in the customer support tracking system.</li> <li>Demonstrate superb customer service skills, being sensitive to customer concerns whilst managing the interaction in a confident manner.</li> </ul> <p>The ideal candidate would be someone passionate about <strong>networking, security, Linux and all things technical</strong>.br&gt;In this role you will have the opportunity to acquire lots of new skills, so it's important that <strong>you are keen to learn and embrace new technologies </strong>and commit to rapid skills development.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Skills &amp; Experience</strong></p><ul><li>Excellent <strong>English </strong>language skills both written and verbal.</li></ul><p></p> <ul><li>Previous experience in busy<strong> technical support departments.</strong></li><li>A thorough understanding of common networking protocols.</li><li>Understanding of <strong>TCP/IP</strong>, routing, switching and related protocols, network environments and topologies.</li><li>Display a thorough understanding of <strong>networking protocols</strong>.</li><li><strong>Administration, installation and troubleshooting of Windows or Linux based devices and networks.</strong></li><li>Excellent communication interpersonal and communication skills: face-to-face, telephone and written.</li><li>Excellent customer service skills &amp; strongly motivated to help customers.</li><li>The ability to acquire skills and develop quickly is essential.</li><li>Team player, able to solve problems and work effectively both within a team and individually as necessary.</li><li>Flexibility to adapt to changing demands in a technical direct customer-facing role.</li><li>Foreign languages skills (German, French or Spanish) nice to have.</li><li>Willingness to work outside of normal business hours.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> <p>Document solutions and ensure accurate case records in ICCP tool.</p> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> <p>Act as customer advocate for hotel users and escalate gaps.</p> <p>Provide technical assistance via phone, email, and remote tools.</p> <p>Assist in OPERA configuration, installation, and training when required.</p> <p>Stay updated on OPERA new releases.</p> <p><strong>Knowledge, Skills &amp; Abilities Essential</strong></p> <ul> <li>Minimum 2 years IT or hospitality systems support experience.</li> <li>Experience with hotel PMS applications, ideally Oracle OPERA.</li> <li>Graduate degree in technical, hospitality, or business field.</li> <li>Understanding of hotel operations (front office, reservations, housekeeping).</li> <li>Customer service experience with direct client interaction.</li> <li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li> <li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li> <li>SQL experience preferred.</li> </ul> <p><strong>Other Requirements</strong></p> <ul> <li>Commitment to high-quality customer service.</li> <li>Excellent English communication; other languages desirable.</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Organizational and multitasking skills.</li> <li>Flexibility for global 24x7 shifts including weekends and holidays.</li> <li>Cross-cultural awareness.</li> </ul> <p><strong>Abilities</strong></p> <ul> <li>Ability to build trust with hotel customers and Oracle colleagues.</li> <li>Independent worker and team player.</li> <li>Adaptable and able to prioritize in dynamic environments.</li> <li>Creative thinker to resolve problems and improve processes.</li> <li>Resilient under pressure with focus on service quality.</li> </ul> <p><strong>Note:</strong> This role requires weekend support and shift work in a 24x7 global hospitality environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p> <p>Commitment to high-quality customer service.</p> <p>Excellent English communication; other languages desirable.</p> <p>Strong troubleshooting and problem-solving ability.</p> <p>Organizational and multitasking skills.</p> <p>Flexibility for global 24x7 shifts including weekends and holidays.</p> <p>Cross-cultural awareness.</p> <p>Ability to build trust with hotel customers and Oracle colleagues.</p> <p>Independent worker and team player.</p> <p>Adaptable and able to prioritize in dynamic environments.</p> <p>Creative thinker to resolve problems and improve processes.</p> <p>Resilient under pressure with focus on service quality.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> <p>Document solutions and ensure accurate case records in ICCP tool.</p> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> <p>Act as customer advocate for hotel users and escalate gaps.</p> <p>Provide technical assistance via phone, email, and remote tools.</p> <p>Assist in OPERA configuration, installation, and training when required.</p> <p>Stay updated on OPERA new releases.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> <p>Document solutions and ensure accurate case records in ICCP tool.</p> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> <p>Act as customer advocate for hotel users and escalate gaps.</p> <p>Provide technical assistance via phone, email, and remote tools.</p> <p>Assist in OPERA configuration, installation, and training when required.</p> <p>Stay updated on OPERA new releases.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p> <p>Commitment to high-quality customer service.</p> <p>Excellent English communication; other languages desirable.</p> <p>Strong troubleshooting and problem-solving ability.</p> <p>Organizational and multitasking skills.</p> <p>Flexibility for global 24x7 shifts including weekends and holidays.</p> <p>Cross-cultural awareness.</p> <p>Ability to build trust with hotel customers and Oracle colleagues.</p> <p>Independent worker and team player.</p> <p>Adaptable and able to prioritize in dynamic environments.</p> <p>Creative thinker to resolve problems and improve processes.</p> <p>Resilient under pressure with focus on service quality.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Duties &amp; Responsibilities</strong></p> <ul> <li> <p>Provide voice and remote support for hotel customers worldwide.</p> </li> <li> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> </li> <li> <p>Document solutions and ensure accurate case records in ICCP tool.</p> </li> <li> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> </li> <li> <p>Act as customer advocate for hotel users and escalate gaps.</p> </li> <li> <p>Provide technical assistance via phone, email, and remote tools.</p> </li> <li> <p>Assist in OPERA configuration, installation, and training when required.</p> </li> <li> <p>Stay updated on OPERA new releases.</p> </li> </ul> <p><strong>Knowledge, Skills &amp; Abilities Essential</strong></p> <ul> <li> <p>Minimum 2 years IT or hospitality systems support experience.</p> </li> <li> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> </li> <li> <p>Customer service experience with direct client interaction.</p> </li> <li> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> </li> <li> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> </li> <li> <p>SQL experience preferred.</p> </li> </ul> <p><strong>Other Requirements</strong></p> <ul> <li> <p>Commitment to high-quality customer service.</p> </li> <li> <p>Excellent English communication; other languages desirable.</p> </li> <li> <p>Strong troubleshooting and problem-solving ability.</p> </li> <li> <p>Organizational and multitasking skills.</p> </li> <li> <p>Flexibility for global 24x7 shifts including weekends and holidays.</p> </li> <li> <p>Cross-cultural awareness.</p> </li> </ul> <p><strong>Abilities</strong></p> <ul> <li> <p>Ability to build trust with hotel customers and Oracle colleagues.</p> </li> <li> <p>Independent worker and team player.</p> </li> <li> <p>Adaptable and able to prioritize in dynamic environments.</p> </li> <li> <p>Creative thinker to resolve problems and improve processes.</p> </li> <li> <p>Resilient under pressure with focus on service quality.</p> </li> </ul> <p><strong>Note:</strong> This role requires weekend support and shift work in a 24x7 global hospitality environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible.</p> <p>You will deliver our range of technical support services and investigate any issues that arise.</p> <p>Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details:</p> <ul> <li>Provide 2nd &amp; 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.</li> <li>Resolve escalated support incidents from our customers and partners.</li> <li>Replicate customer configurations as required to troubleshoot complex errors.</li> <li>Progress simultaneous high-profile/high-priority issues.</li> <li>Undertake to develop and maintain technical skills in selected products.</li> <li>Undertake training to achieve and maintain accreditation in selected products.</li> </ul> <p><strong>Who Are We Looking For?</strong></p> <p>The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical. On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.</p> <p>Therefore, what is essential for us:</p> <ul> <li>Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.</li> <li>Display a thorough understanding of networking protocols.</li> <li>Understanding and experience of TCP/IP, routing, switching and related protocols.</li> <li>Administration, installation and troubleshooting of Windows or Linux based devices and networks.</li> <li>Excellent communication and interpersonal skills, both telephone and written.</li> <li>Excellent English language skills both written and verbal, proficiency in French, Spanish or German</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical. On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.</p> <p>Therefore, what is essential for us:</p> <ul> <li>Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.</li> <li>Display a thorough understanding of networking protocols.</li> <li>Understanding and experience of TCP/IP, routing, switching and related protocols.</li> <li>Administration, installation and troubleshooting of Windows or Linux based devices and networks.</li> <li>Excellent communication and interpersonal skills, both telephone and written.</li> <li>Excellent English language skills both written and verbal, proficiency in French, Spanish or German</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Manager – Oracle Hospitality OPERA and Simphony F&amp;B Applications</strong></p><br><p><br><strong>Location: Agadir (onsite &amp; shift applies)</strong></p><br><p><br><strong>Join Oracle in Agadir Bay</strong></p><br><p><br>Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:<br>&nbsp;</p><br><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle – one of the world’s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.<br>&nbsp;</li></ul><p><strong>Job Description</strong></p><br><p><br>The Technical Support Manager is responsible for leading a team of analysts providing 1st level support for Oracle Hospitality and F&amp;B product suites (including, Opera, Simphony, RES 3700, Materials Control, R&amp;A etc.) and associated interfaces.</p><br><p><br><strong>Duties &amp; Responsibilities</strong><br>&nbsp;</p><br><ul><li>Lead, mentor, and develop a team of Technical Support Analysts.</li><li>Oversee resolution of complex customer scenarios.</li><li>Act as escalation point for high-priority issues.</li><li>Monitor KPIs and drive operational excellence.</li><li>Ensure consistent use of ICCP Ticketing system.</li><li>Collaborate with Product, Development, Consulting teams.</li><li>Align with Oracle’s 24x7 support standards and strategy.</li><li>Represent support in customer and executive briefings.</li><li>Plan resources and schedules for 24x7 readiness.</li><li>Provide subject-matter expertise in strategic projects.<br>&nbsp;</li></ul><p><strong>Knowledge, Skills &amp; Abilities – Essential</strong><br>&nbsp;</p><br><ul><li>5–7 years’ technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&amp;B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.<br>&nbsp;</li></ul><p><strong>Other Requirements</strong><br>&nbsp;</p><br><ul><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.<br>&nbsp;</li></ul><p><strong>Abilities</strong><br>&nbsp;</p><br><ul><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li><li>Note:** Leadership role in 24x7 environment. Weekend and shift flexibility required.</li></ul><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.<br>Qualifications:<br><p>Career Level - M2</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.</p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.<br>Qualifications:<br><p>Career Level - M2</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Technical Support Analyst – Oracle Hospitality OPERA Applications Support</strong></span></p><br><p><span><strong>Location: Agadir&nbsp;</strong></span></p><br><p><span>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&amp;C, Reporting &amp; Analytics) and associated hotel interfaces.</span></p><br><p><span><strong>Join Oracle in Agadir Bay</strong></span></p><br><p><span>&nbsp;Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:</span></p><br><ul> <li> <p><span>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</span></p><br></li> <li> <p><span>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.&nbsp;</span></p><br></li> <li> <p><span>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</span></p><br></li> <li> <p><span>Grow your career within Oracle – one of the world’s most respected technology companies.</span></p><br></li> <li> <p><span>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</span></p><br></li></ul><p><span>At Oracle, we don’t just support our customers – we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</span></p><br><p><span><strong>Duties &amp; Responsibilities</strong></span></p><br><ul> <li> <p><span>Provide voice and remote support for hotel customers worldwide.</span></p><br></li> <li> <p><span>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</span></p><br></li> <li> <p><span>Document solutions and ensure accurate case records in ICCP tool.</span></p><br></li> <li> <p><span>Collaborate with Oracle teams to escalate and resolve issues.</span></p><br></li> <li> <p><span>Act as customer advocate for hotel users and escalate gaps.</span></p><br></li> <li> <p><span>Provide technical assistance via phone, email, and remote tools.</span></p><br></li> <li> <p><span>Assist in OPERA configuration, installation, and training when required.</span></p><br></li> <li> <p><span>Stay updated on OPERA new releases.</span></p><br></li></ul><p><span><strong>Knowledge, Skills &amp; Abilities – Essential</strong></span></p><br><ul> <li> <p><span>Minimum 2 years’ IT or hospitality systems support experience.</span></p><br></li> <li> <p><span>Experience with hotel PMS applications, ideally Oracle OPERA.</span></p><br></li> <li> <p><span>Graduate degree in technical, hospitality, or business field.</span></p><br></li> <li> <p><span>Understanding of hotel operations (front office, reservations, housekeeping).</span></p><br></li> <li> <p><span>Customer service experience with direct client interaction.</span></p><br></li> <li> <p><span>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</span></p><br></li> <li> <p><span>Knowledge of OS (Windows, Oracle, VMware) desirable.</span></p><br></li> <li> <p><span>SQL experience preferred.</span></p><br></li></ul><p><span><strong>Other Requirements</strong></span></p><br><ul> <li> <p><span>Commitment to high-quality customer service.</span></p><br></li> <li> <p><span>Excellent English communication; other languages desirable.</span></p><br></li> <li> <p><span>Strong troubleshooting and problem-solving ability.</span></p><br></li> <li> <p><span>Organizational and multitasking skills.</span></p><br></li> <li> <p><span>Flexibility for global 24x7 shifts including weekends and holidays.</span></p><br></li> <li> <p><span>Cross-cultural awareness.</span></p><br></li></ul><p><span><strong>Abilities</strong></span></p><br><ul> <li> <p><span>Ability to build trust with hotel customers and Oracle colleagues.</span></p><br></li> <li> <p><span>Independent worker and team player.</span></p><br></li> <li> <p><span>Adaptable and able to prioritize in dynamic environments.</span></p><br></li> <li> <p><span>Creative thinker to resolve problems and improve processes.</span></p><br></li> <li> <p><span>Resilient under pressure with focus on service quality.</span></p><br></li></ul><p><span>**Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment.</span></p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.<br>Qualifications:<br><p>Career Level - IC2</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> <p>Document solutions and ensure accurate case records in ICCP tool.</p> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> <p>Act as customer advocate for hotel users and escalate gaps.</p> <p>Provide technical assistance via phone, email, and remote tools.</p> <p>Assist in OPERA configuration, installation, and training when required.</p> <p>Stay updated on OPERA new releases.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p> <p>Commitment to high-quality customer service.</p> <p>Excellent English communication; other languages desirable.</p> <p>Strong troubleshooting and problem-solving ability.</p> <p>Organizational and multitasking skills.</p> <p>Flexibility for global 24x7 shifts including weekends and holidays.</p> <p>Cross-cultural awareness.</p> <p>Ability to build trust with hotel customers and Oracle colleagues.</p> <p>Independent worker and team player.</p> <p>Adaptable and able to prioritize in dynamic environments.</p> <p>Creative thinker to resolve problems and improve processes.</p> <p>Resilient under pressure with focus on service quality.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><p><font dir="auto" ><font dir="auto" >Main missions</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Participate in the reorganization, translation and creation of technical training modules intended for workshops and after-sales teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to the updating and structuring of technical documentation.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the filtering, analysis and structuring of data using digital tools and Excel files.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the monitoring and use of data from digital platforms used in after-sales.</font></font></li><li><font dir="auto" ><font dir="auto" >Diagnose and analyze vehicle faults, particularly those related to electronic and embedded systems.</font></font></li><li><font dir="auto" ><font dir="auto" >To contribute to the continuous improvement of diagnostic and repair processes.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the creation of educational and technical materials for training courses.</font></font></li></ul></div><div><p><font dir="auto" ><font dir="auto" >Robert Bosch Morocco is a growing company within the Bosch Group, located in Casablanca, Morocco. With approximately two hundred employees, we operate in the Automotive Aftermarket, Power Tools, and Thermo Technology business divisions.</font></font></p><p><font dir="auto" ><font dir="auto" >At Bosch, we shape the future by inventing high-quality technologies and services that inspire and enrich people's lives. Our promise to our employees is strong: we grow together, we enjoy our work, and we inspire each other.</font></font></p><p><font dir="auto" ><font dir="auto" >Join us and make a difference.</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><ul><li><font dir="auto" ><font dir="auto" >Very good level on Microsoft Office (Excel, PowerPoint, Word).</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of data analysis and processing on Excel (sorting, filtering, tables, etc.).</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of the operation of automotive embedded systems.</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of the operation of hybrid and electric vehicle systems.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to diagnose and analyze vehicle faults.</font></font></li><li><font dir="auto" ><font dir="auto" >Good understanding of automotive electronic and electrical architecture.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of digital tools and platforms used in automotive after-sales.</font></font></li><li><font dir="auto" ><font dir="auto" >Good analytical skills and technical problem-solving abilities.</font></font></li></ul><ul><li><font dir="auto" ><font dir="auto" >Understanding of automotive diagnostic systems and testing tools.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to interact with the technicians and workshops of the network.</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of organization and management of technical documentation.</font></font></li><li><font dir="auto" ><font dir="auto" >Good level of technical communication.</font></font></li><li><font dir="auto" ><font dir="auto" >Good level in French and English (written and spoken).</font></font></li><li><font dir="auto" ><font dir="auto" >Training in automotive diagnostics, automotive electricity or automotive engineering</font></font></li></ul></div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of technical issues reported by customers and triage them as needed; Analyze and resolve customer inquiries containing technical issues or feedback; Follow procedures for proper escalation to relevant internal teams and key stakeholders; Maintain accurate records of failures, maintenance activities, and bugs; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure compliance with the company’s Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role; Hands-on experience with Windows and Linux operating systems; Tech-savvy with hands-on experience in hardware troubleshooting; Solid understanding of hardware and software interactions; Experience working with logs and performing data analysis; Strong troubleshooting and problem-solving abilities; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with UAV/UAS systems; Hands-on experience with network-related architecture and cloud-based systems; Experience with and understanding of firewalls and port configuration.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>